I happened upon Jacada with a simple Google search, and I'm extremely glad that I did. My travel agent, Lily Bunker, could not have been more professional and helpful. She had excellent recommendations for the perfect honeymoon in Costa Rica and did a fantastic job with the arrangements. Prior to leaving she made sure we were fully prepared for everything we’d booked spent as much time on the phone with me as needed to answer any and all questions. Jacada also sent my wife and I a personalized travel book with our itinerary, country info, and other useful documents. It was a really nice touch.
Again, Lily made all of our arrangements with a honeymoon in mind. That being said, every accommodation and every tour was booked with our honeymoon in mind: private dinners, private tours, and private transportation. Every employees at all the above were beyond professional, and each wanted to ensure we got the most out of our private tour. If you’re on a honeymoon, this is definitely the way to go. The experience is SO MUCH BETTER. The resorts that Jacada recommended were excellent, and I highly recommend them. The Tabacon resort by the Arenal Volcano and JW Marriott by the Pacific Coast could not have been better. Lily actually recommended splitting the trip up like this, and I was extremely happy to have done it.
I can’t say enough about how great our honeymoon went. Booking with Jacada was a terrific experience, and I am going to recommend it to any and all of my friends looking for a memorable trip. If you like awesome trips and getaways, definitely use them.
30th June 2016
George and his team were easy to work with, including details that made the experience memorable. When an unforeseeable event occurred right before the trip began, they made all the necessary itinerary changes so that the trip was a huge success.
14th September 2016
We have stayed in amazing places and had daily adventures both planned and unplanned in Costa Rica. The people here are friendly, knowlegable and hospitable. We have learned so much about coffee and chocolate production as well as the native flora and fauna. The rafting on the Pacuare River was so fun thanks to the expert guides who made us feel safe. The beach is beautiful and the water temperature is perfect. The water is too rough, however, for kayaking and snorkeling at this time of year. There is plenty to do even on rainy or cloudy days like touring a cocoa plantation where the cocoa is processed into chocolate bars and you can taste and compare chocolate from different regions. This is a rich culture. We would like to come again.
21st January 2014
Overall the trip was a huge success. As we noted the planned transportation was greatly needed, as the roads are treacherous and we were able to enjoy ourselves while relaxing in the vans. The hotels were top notch and had all the ammenities we needed. The only comment I would have about dining options, we were hoping for more local restaurants to try. All the hotel and tour staff were friendly, informative and talkative.
All the planned activities were enjoyable and fun - the rafting, ziplining, golfing, hiking were exceptional. The only tour that was a disappointment was the Kayaking. It was boring and the guide was not able to spot any wildlife. The beer was cold though. Overall we would recommend this trip to friends. It was nice to be with our friends and have many memories to share.
The only unfortunate event was I lost my camera on the day of the hike/spa visit. We contacted the local travel agency but they were not very responsive nor helpful. Needless to say losing my camera with all my photos put a bit of a damper on the rest of our stay. They did not say they would follow up. We told them exactly where it could be. A bit more urgency would have been warranted and appreciated.
10th March 2014
I have had the opportunity to work with George Warren of Jacada to plan two trips - last year to Argentina and Uruguay and this year to Costa Rica. I have also used Jacada's ground services in South Africa. I have found that Jacada executes flawless vacations to some of the best locations in the world. They pay special attention to the specific details and interests of the client and then create an itinerary that meets those expectations. It is done so seemingly effortlessly that it is often only after the trip is concluded that you realize how exceptionally it was choreographed. You get the best rooms in the best locations. In every trip the logistics were as described and drivers and transfers were on time. George is especially attentive and interested in making the experience as wonderful as possible. He travels to the destinations and accommodations he recommends so you know you will be treated well.
I would recommend Jacada without reservation.
07th March 2014
Anna and Jen really helped us structure our vacation (where to go, where to stay and what to do). We loved the places they recommended to us. Once we were on the ground in Costa Rica, everything was taken care of -- it was a completely stress free vacation.
07th March 2014
We found Jacada travel through the internet, not a usual means for us to make complicated and highly particularized travel arrangements in a country unknown to us. We found them extremely thorough, detailed, and perfectly reliable. In every instance our guides, drivers, pilots, boat captains, etc etc showed up precisely on time and carried out every arrangement impeccably.
When I had some questions about an arrangement, on a Sunday after hours, I sent an email and received an immediate reply, followed by a telephone call from a local agent who obtained and forwarded the requested information. Turns out, I had already received this information and was unaware of it.
My only cavil - on one private flight with light aircraft, we had only a pilot, and no co-pilot. Since we were being fetched from a remote location, it wasn't possible to remedy this on the spot. Other than that, absolutely no issues. I would definitely use them again without hesitation, would be clearer about the co-pilot issue.
27th May 2014
Jacada provided friendly and personal service throughout. Questions were always answered in good time and practical guidance was provided to ensure the holiday was tailored to our requirements.
Throughout the holiday itself the local representatives in Costa Rica ensured that ourselves and our luggage were always in the right places at the right time which is essential for a holiday with multiple destinations and transfers.
We loved our personal welcome notes from Jen at Jacada at each of our different accommodation.
All in all this was never going to be a cheap holiday but you get what you pay for. We had a fantastic holiday tailored just for us and would recommend this travel company.
12th August 2014
We gave our specification to George who arranged an action packed holiday in four different locations, city, tropical rain forest, cloud forest and coast. The transfers between locations went very smoothly with wi-fi connectivity provided in the vehicles. Costa Rica is a fantastic Eco friendly country which we thoroughly enjoyed. The different locations provided micro climates that offered different birds, mamals, flora and fauna, adding another dimension to the holiday. The food and service in the more remote places was outstanding. Thanks a lot.
02nd December 2014
We had an amazing trip. Everything was well organized. I recommend Jacada highly.
13th January 2015
I went with Jacada Travel to Costa Rica for 12 days. I had used Jacada a few years ago on an excellent trip to Patagonia and Easter Island. Arranging the trip went smoothly and my agent, George, always seemed to be available even though I'm in NY and he's in England. My flight was four hours late in arriving in Leberia but my car and driver was there and ready. All the hotels that George recommended were wonderful with very decent food and terrific service. The same for all of my guides who were on time, knowledgeable, and very aware of me. It was a wonderful experience.
17th February 2015
My family and I just returned from a wonderful trip to Costa Rica. George and everyone at Jacada were so quick to respond to any questions. They listened carefully to what I said we wanted to do on this trip and planned a great itinerary for us. Jacada made having a memorable, amazing
family trip so easy and enjoyable for us. I would highly recommend them to anyone! We will be using them again, for sure.
25th June 2015
All aspects of the trip were handled with great care to detail and efficiently.
27th February 2016