“Keith was amazing”
Keith was amazing. He was on top on all details and very responsive to all queries. I would highly recommend the company. Fantastic trip to Japan with every last detail perfect.
Published 27th March 2019 on TrustPilot
“From the first spark of hope in making…”
From the first spark of hope in making a family journey to Japan, Jacada actualized a dream come true. Our interests were listened to and woven into our trip at every turn. Authentic experiences were seamlessly organized, with built in rest and open time just when it was needed. We were never left without care and guidance, as at every crossroad in our trip there was a kind, knowledgeable guide who would warmly greet us and stay with us until we were on our way. Because Jacada took care of every detail and anticipated every possible scenario, our family was able to enjoy the immersion without the inevitable stress that arises when navigating a foreign country. Our guides were incredible people who we enjoyed getting to know and learned so much about history, culture, religion, and modern life from. Our children were delighted with a few pop culture experiences we planned which balanced visits to heritage sites and Shrines. Jacada took into consideration our age and interest ranges and delivered a little bit of everything. My husband has been waking up each morning since we got home telling me he misses Japan and is already dreaming about what he wants to do on our next trip there. My 12 year old daughter had the best reaction though on our first morning home, "Mom, can we sell everything and travel the world?"
Published 02nd April 2019 on TrustPilot
“Jacada, another slam dunk.”
My son and I have taken two wonderful trips with Jacada. One to Peru and more recently to Japan (March 2019). I was a little nervous heading to a country where I don’t speak or understand the language at all but that was not a problem with the high level of detail set forth in our itinerary. A representative was there to meet us as soon as we landed. We had the most amazing and knowledgeable tour guides, complete with expert drivers. The tour guides were flexible and focused on making sure we were happy and doing things of interest to us. The hotels were perfectly situated and the service was outstanding. The concierges were amazing at making and changing dinner reservations. The meals at the hotel were wonderful too. I am definitely going with the tried and true company of Jacada the next time I head out to explore another part of the world. I have full confidence in knowing that I will see and do everything I want and that every detail will be attended to. I highly recommend Jacada. Happy travels.
Published 06th May 2019 on TrustPilot
“Second time using Jacada - Still exceeded expectations!”
I am a returning customer. First time around, they blew my mind. Second time, did not disappoint. This time, we went to Tokyo and worked with Keith and Wing. We didn't give them very much time to make arrangements, but somehow they pulled it together. There were some minor issues with communication, but after we identified the issue, we worked through it. I felt that Keith and Wing did everything they could for us. Keith was our initial point of contact. He helped us with the agenda, booking the majority of the trip. He kept us updated as much as possible. He was very kind and easy to work with. I felt like he moved mountains for us. We didn't make it easy for him, but he was a trooper and he basically made all our wishes come true. He was sick during some period, but somehow, he got our trip booked for us and made our time in Japan truly amazing. Wing was our concierge in Japan. It took her a few days to respond, but I think that's because she was working on her end and waiting for an update on her side. It didn't really bother me, but just FYI for any future customer. She booked all the restaurants we requested and provided alternatives if it didn't work out. The recommendations they provide are luxurious and WOW...AMAZING. They suggested the Mandarin Oriental Tokyo and I highly suggest going there if you are thinking about it. Also, Jacada usually sends a "travel kit" few days before our trip and it is very handy! I always look forward to the kit because it's well-constructed, high quality, and extremely cute! The kit has important phone numbers and includes cultural norms, such as tipping and gifting. The information in this kit is extremely helpful! Honestly, I am stuck on Jacada. I am excited to use them again in the future.
Published 13th May 2019 on TrustPilot
“Excellent Japan vacation”
I did much research before choosing Jacada Travel for our trip to Japan. Kate Herz was my contact and she was extremely helpful and a true pleasure to work with. There was a big time difference since I am in the US and she is in London but we managed to get a lot accomplished through emails and we even spoke a few time by phone. I had many things I wanted us to see on our trip and Kate made everything happen. As we got closer to our departure date, we were turned over to Wing Wong and she was just as helpful. Every detail of our trip was excellent. Our guides were fabulous, our hotels were amazing. Highly recommend Jacada Travel.
Published 21st December 2018 on TrustPilot
“First Class Start to Finish”
My wife and I used Jacada this summer to organize our two-week trip to South Korea and Japan. We had never previously used an agency to arrange our travel but did so both to save time and to benefit from their expertise, because we wanted assistance arranging for hotels, destinations, inter-country travel, guides, etc. We also intended to meet -- and travel with -- our daughter and her friend in Japan, after visiting Korea and needed to coordinate those arrangements as well.
We worked with two of Jacada's associates -- Kate and Gloria -- and came through the experience deeply respecting their ability and professionalism. They handled all the arrangements flawlessly, consulting with us about our needs and desires and following up on all the many moving parts of our trip. The three guides they arranged for us in Seoul, Tokyo and Kyoto were terrific and their recommendations for hotels, places of interest and restaurants were impeccable. It was also very helpful having transportation at our disposal, which permitted us to see much more than we could have had we needed to always get around on our own (although we also had sufficient time by ourselves to explore Tokyo and Seoul and navigate their wonderful subway systems.) At one point we asked them to help us economize on certain aspects of our trip and they were completely accommodating. They also assisted my daughter and her friend when they wanted to surprise us with a cooking lesson in Kyoto.
Although we could have done all the work ourselves and saved some money there is no doubt that as a result of using Jacada we had a far more enjoyable, stress-free and interesting vacation, seeing sites we never would have thought of on our own. They very much deserve the praise that others have given them on this site.
Published 11th October 2018 on TrustPilot
“Spectacular vacation--Japan and South Korea”
We just completed a 2-week vacation in South Korea and Japan that was completely planned by Kate and Gloria at Jacada. They thought of everything--from arranging interesting and unique places to visit, amazing hotel recommendations, the very special and delicious dinners, the absolutely incredible and professional guides they provided, the notes at each hotel, to the punctual and careful drivers--just fabulous! Every detail was considered. They took great care to ensure that this trip was very special. I cannot recommend their services highly enough.
Published 04th September 2018 on TrustPilot
“Our family trip to Japan was absolutely…”
Our family trip to Japan was absolutely perfect. The planning process was super easy and very well tailored. During the trip, the Jacada team was super responsive to changes and made great last minute recommendations when we wanted to change. The guides were fabulous in terms of knowledgeable and helpful but also gave us the space we wanted. It proved to be our most enjoyable family trip of many that we've done!
Published 11th July 2018 on TrustPilot
“Jacada organized a fabulous trip to …”
Jacada organized a fabulous trip to Japan for us this September. It was seamless in everyday from our accommodations, guides, drivers to the choice of places to visit and eat. We were extremely impressed with the gracious communication during the planning of the trip all the way through to the end. THANK YOU JACADA
Published 30th October 2017 on TrustPilot
“A dream trip with the best team”
From the day I contacted them, from New York, and told them that I wanted to go back to Japan on a trip centered around Naoshima the art island, they listened to me, ask for my preferences for food, hotel etc....
I knew it would be expensive, because I chose only 5 stars hotels and the best around, but it was worth it, worth every penny. I travel alone, so I enjoy spoiling me. Their local correspondant was very efficient in changing a plan when i wanted, and i had first class guides (english speaking) and drivers. I felt like a princess. In every hotel i had a little note from Jacada, and at Benesse house (Naoshima island), they knew that i wouldn't be able to have room service, so they gifted me with wine and nibbles. I thought it was a sweet gesture.
I would definitely recommend them. I lived in UK for 5 years, and I always though that the brits were the best for travel, very precise, very stylish.
Thank you again Jacada team. I will see you again!
Published 15th June 2017 on TrustPilot
“Perfect planning, perfect execution”
Kate and others at Jacada listened when we told them what we wanted to do in Japan. Many of the requests were unusual. Kate made sure we knew what we were asking for and then planned a trip to accomplish it. Listening is not always something travel planners do.
The execution of the trip was flawless. Each guide was not only knowledgeable but went to great lengths to make sure we were doing and seeing the things we wanted.
We have already planned our next trip with Jacada!
Published 17th June 2016 on TrustPilot
“Outstanding, very friendly service!”
Jacada Travel designed a 2 week trip to Thailand and Japan for us. They took care of every detail including luxury accommodations, English speaking tour guides, transfers, and even dinner reservations. The trip was perfectly done and we did Not have to do a thing except enjoy! We definitely plan to use them again and we would not hesitate to recommend their services!
Published 21st June 2016 on TrustPilot
“Japan with all the insight and none of the stress”
Two weeks in Japan - our second trip with Jacada. Great advice on where to go, what to do, where to stay. Lots of ideas and experiences we just wouldn't have found on our own. Terrific organisation and logistics on the ground. Really outstanding service and can't wait for our next trip!
Published 15th January 2017 on TrustPilot
“Family vacation in Japan”
Jacada created a amazing first class experience for our family to visit Japan. I highly recommend this trip and Jacada to all.
My wife and I and our two teenage girls spent 3 nights in Tokyo, 1 in Hakone and 4 nights in Kyoto. The hotels were first class and the one night at a traditional Japanese inn in Hakone was a wonderful touch. The private tour guides were amazing everyday and made for a smooth transition to a new cultural experience.
Each day was planned out exceptionally well for us to maximize the places we could see. Importantly the guides were flexible enough that we could optimize our adventures on the fly to see everything we wanted. The guides had amazing knowledge, pointed us to truly fantastic food and culture and taught us so much.
Jacada's planning was impeccable from the moment we were picked up at the airport to when we left. The combination of big city (Tokyo, Osaka), country near Mt. Fuji (Hakone) and historical (Kyoto, Nara) was a perfect mix.
Thank you again for an amazing adventure and one of the most memorable trips we have ever taken.
Published 06th January 2016 on TrustPilot