“Jacada provides a wonderful experience”
We are a Canadian couple,senior in age,and we came across Jacada while planning a trip to Viet Nam and Cambodia. Though we had never heard of Jacada,my husband called them and we began planning our trip with Keith Jarman who is one of Jacada's travel designers.He was very patient,courteous and informed. Better yet,he listened to our needs. He was able to get a feel for the kind of trip we wanted to make and used the info as a basis for designing our journey. We then were put in touch with Gilda Tang who became our concierge. Jacada has employees in many parts of Asia and they also have links to local touring companies that are reliable. Gilda introduced herself to us and asked us about dietary preferences, likes and dislikes and gave us information on spas along our trip should we want to avail ourselves of treatments. In fact,she booked our selections in advance. Gilda (we also dealt with Gloria when Gilda was away,very efficient concierge as well) booked our restaurants after sending us a list of recommended dining places to choose from, got us tickets to a show we wanted to see and arranged for our entry visas to be looked after. For the most part,the guides we had were excellent. We had wonderful,knowledgeable guides,particularly in Hoi An, Hue, Ho Chi Min city and Cambodia. When we decided to change some of our daily plans,the guides were flexible and adjusted or schedule.We decided to go to Hue for the day and Jacada accommodated us and we traveled with Nam ,a well spoken woman who was terrific .
Keith left notes for us in each hotel throughout our trip and as it was my birthday, there were treats for me in each of these hotels. This made it very special. I would highly recommend Jacada,and particularly Keith and Gilda to any travelers contemplating a similar trip to Asia.
Published 11th February 2019 on TrustPilot
bluma litner
“We had a marvellous trip to Vietnam…”
We had a marvellous trip to Vietnam expertly organized by Keith and his team . Not a glich in place . The guides were professional and helpful and the hotel choices were brilliant . We will plan our next trip with Jacarda soon
Published 06th March 2019 on TrustPilot
Gordon and Hilary
“They take all the concerns about…”
They take all the concerns about traveling away.
Published 06th March 2019 on TrustPilot
Leslie
“IndoChina Tour”
We recently went on a 2 weeks IndoChina trip which included (Vietnam, Cambodia and Laos) the hotel selection, the tour guides and even the recommendations were on spot. The itinerary that was designed to us was very good and it met our expectations. They did an excellent job with picking the hotels and doing all internal flight bookings. Keith who was responsible for our travel design was very responsive and gave us good advise on what to see and where to go.I enjoyed the small welcome notes left in different destinations by Keith and he kept following up on us during our trip to make sure that everything was all right.
Published 20th November 2018 on TrustPilot
Khawla Al Fahim
“We have been fortunate to travel quite…”
We have been fortunate to travel quite a bit, but nothing has compared to our first experience with Jacada Travel. Our guides were both knowledgeable and friendly. We greatly appreciated the personal stories they shared with us. Every aspect of our trip was top notch and worth every penny we spent.
Published 19th November 2018 on TrustPilot
Sue
“Cambodia and Vietnam Adventure”
We traveled to Cambodia and Vietnam for three weeks in October, 2017. We are an active retired couple traveling with our 86 year old uncle whose mobility is limited. Jacada had several phone interviews with us in the planning stages to learn as much as they could about what we wanted to see, where we wanted to go and our traveling styles. They definitely fulfilled our expectations for the kinds of experiences we wanted to have, and for us that meant getting out into the countryside and having contact with the rural populations. We can't say enough about the quality of the trip. The hotel accommodations were well appointed, immaculate, with friendly, gracious staff. The guides were knowledgeable and helpful, the drivers made us feel comfortable and safe in the midst of crazy traffic. The trip included two cruises, one on the Mekong River and one on HaLong Bay, both run by Heritage Lines which we would highly recommend to anyone traveling in this region. The planned activities and the pace of travel were all excellent. So my uncle could participate there were always wheelchairs provided, and rides in sidecars, rickshaws, tuktuks, and cyclos around the cities. Should we need a travel company to help with more travel we will certainly call on Jacada. They won't disappoint! Karen and Roger Hamilton
Eugene, Oregon
Published 01st November 2017 on TrustPilot
Karen
“Every detail from start to finish was splendid!”
My husband & I had the delightful opportunity to travel to Vietnam & Cambodia for 2 weeks. Keith & the entire Jacada team could not have been more accommodating, with every detail being executed to perfection, from the transfers & hotel choices, to the adventures & cultural excursions created to match our tastes & fulfil our hopes to learn of the beautiful people, places & history. Having travelled over my birthday, Jacada even managed to create a wonderful set of surprises to help in the celebration. We would gladly use Jacada again & have come to think of Keith & some of the Jacada chosen guide teams as friends. This was an experience that will leave cherished memories for the rest of our life, & we are looking forward to working with Jacada to create more amazing adventures moving forward.
Published 12th November 2017 on TrustPilot
Chris & Khris
“The best organised trip we have ever had.”
Joyce did an excellent job of arranging all the logistics for our 3.5 week holiday to Vietnam and Cambodia, to such an extent that after day one, I didn't worry about where I was going or how I was going to get there as I knew we were going to be well looked after. Our holiday was a mixture of both cultural and military history experiences, and Joyce was able to satisfy both requirements, even engaging guides who were well versed in the more subtle aspects of military history. Joyce identified some fun and different experiences for us to do, so we obtained a good cross section of the culture and the people. We stayed in very good quality hotels both of a more boutique nature as well as those of a more main stream nature - having gone with Jacada once and understanding how they select and test out the hotels their guests are to stay in - I would probably use more boutique hotels next time. Joyce also provided some excellent suggestions for evening meals and made our reservations before we left so that we didn't even have to think about at the end of a very busy day - "where are we going to eat". Even when a two night side trip had to be cancelled because of bad weather conditions (fog) that was set in, the Jacada team with our guide came up with a new arrangement for a different location within a few hours - seamlessly and very well executed. I have no hesitation in recommending Joyce and the Jacada Travel team - my husband and I had a really wonderful holiday.
Published 03rd March 2017 on TrustPilot
Lyn (from Australia)
“Terrific, terrific, terrific!”
Jacada guided us throughout Vietnam and Cambodia--and did a superb job. We had a complicated trip--many boat rides, trains, and flights and guides picking us up. Everything worked! Jacada also came up with a handful of unique experiences--a private concert and dinner, sunset boat cruises with gin and tonics, stops at tiny restaurants, and more. Did I say rides in carts pulled by oxens? A unique and lovely holiday. Thank you, Jacada!
Published 27th February 2017 on TrustPilot
Arnie Robbins
“Outstanding”
I located Jacada Travel on a random internet search. I booked travel to Vietnam/Cambodia, on a personal trip for my wife and myself. The service was great..very knowledgeable guides ,great hotels, and they kept in contact with us during the entire trip. I would strongly recommend Jacada Travel !!!
Published 21st February 2017 on TrustPilot
Jerry
“Kate E from Jacada Tavel planned our …”
Kate E from Jacada Tavel planned our trip to Vietnam and Cambodia. She did an amazing job, we loved the entire trip. The trip was filled with many delightful surprises and special details. I will refer all my friends and family to her. I hope to have her plan many more trips for us.
Published 12th April 2017 on TrustPilot
Pati
“The trip of a lifetime”
When we began talking about a trip to Southeast Asia we knew very little about the area. We had heard from several of our friends that this part of the world was well worth a visit. But where were we to start?
Thank goodness I had used Jacada for a trip to Peru a few years ago so I knew I could depend on them to help plan an exciting vacation.
After a couple emails and phone calls, Kate was able to put together a truly remarkable itinerary for us. I was speechless when I first saw her suggestions-how could she have so quickly identified what I wanted-I didn't even know what I wanted!
From that moment until our return home, Jacada was remarkable. The tours, guides,drivers and accommodations were perfect. Everyone was where they promised, all the tours and guides wonderful and the hotels just as described. I just can't think of any single thing I would have changed-and all this was built specifically for us in a matter of days.
Our thanks to Kate and Alec and all those in the background who worked so diligently to give a the trip of a lifetime.
Published 12th May 2016 on TrustPilot
Sharon
“Great Tour!”
Jacada handled all of our in-country travel for a recent trip to Vietnam, from hotels to guides. The people at Jacada listened well to our desires and then organized a wonderful tour that exceeded our expectations in every way. A great company to work with and our personal contact, Kate, was excellent.
Published 04th January 2017 on TrustPilot
Robert Sanet
“Impressive from start to finish!”
My wife and I recently returned from our honeymoon to Vietnam and Thailand designed by Jacada Travel. From the moment we arrived, we thought Jacada, their guides and selected hotels did an excellent job of making us feel welcome and important. Our tour guides in both countries were friendly and knowledgeable. Rachel Beck and Gilda Tang were a pleasure to work with and made some excellent hotel and restaurant recommendations. Jacada is attentive to detail and will follow up with you throughout your journey to ensure everything is running smoothly. I would not hesitate to recommend Jacada Travel for planning a fun and memorable trip!
Published 01st December 2016 on TrustPilot
Josh
“Trip of a lifetime!”
Our trip to Vietnam was beyond any of our expectations. Accommodations were all exceptional, the guides were excellent, and the people behind the scenes did so much to make our trip over the top.
Published 28th November 2016 on TrustPilot
Norma
“This was the finest trip I ever participated in”
We were met on time in a clear and efficient manner at every turn during the three weeks of our travel. Our guides were both helpful and friendly, speaking English in a very understandable manner. They acceeded to our every desire and were available at all times.
Some of the food could have been better, but most was very tasty and appropriate to the country.
Published 12th September 2014 on TrustPilot
Bruce
“Family Trip to Vietnam - Christmas 2014”
Jacada is fantastic -- luxury, personalized service. Jacada exceeded our expectations every step of the way -- planning phase, during the trip, and post-mortem. I would recommend this company to anyone.
Our family spent 18 days in Vietnam (Con Dao, Hoi An, Saigon) for Christmas in 2014. We took our children (8 year old, 12 year old). Since we had never been there, I spent lots of time researching the country (history, culture, activities, adventure, etc). I found Jacada on the web after becoming frustrated with all of the planning and I spoke to Kate, the Southeast Asia expert.
Kate arranged everything and then some. Flights, hotels, daily adventures, restaurant recommendations, etc. She prepared a beautiful online multimedia itinerary (for us to share with other family and friends), had goodies (wine, kids' chonkies, etc) sent to our rooms, and made sure every detail was taken care of. She was also super responsive, knowledgeable and very helpful.
Jacada made us feel like VIPs during the trip. Our favorite venues/activities organized by location (for those who go included):
1. Con Dao. Six Senses. Off the chart relaxation at boutique hotel. Gorgeous beaches, prison tour, moped ride around island, Vietnamese cooking class. (Weather wasn't as favorable for scuba/snorkeling at that time because of storm in nearby Philippines.)
2. Hoi An. Alma Courtyard. Lantern making, full day biking tour and working with the local farmers on their rice paddies and vegetable gardens, street food tour, daily massages included in boutique hotel price.
3. Saigon. Park Hyatt (although I'd start to look for another newer hotel that's less run down...maybe Le Meridien when it opens in 2015). Side car tour, Cu Chi tunnels and Mekong River tour.
No doubt we will work with Jacada again in 2015...maybe Botswana/Namibia? :-)
Published 08th January 2015 on TrustPilot
Brian
“Perfect Vietnam experience - thanks Jacada!”
With less than a month's lead time, I decided to spend a week in Vietnam in early February. I found Jacada via a Google search, read the reviews, and decided to give them a try. Best travel decision I've ever made.
Kate Edwards described a variety of destinations and activities based on her first-hand experience, and together we tailored the perfect itinerary for me. All accommodations were excellent, and on-the-ground guides were knowledgeable, professional and friendly.
Best of all, I got to do exactly what I wanted, not what someone else planned for me.
The end result was a trip filled with memories that will last a lifetime. Could not be more grateful to Kate, Alec, and the rest of the team at Jacada.
Published 12th February 2015 on TrustPilot
Lee Gregory
“Wow Jacada exceeded my expectations on all levels”
I dealt with a lady called Rachel Beck (she really should get a job training tour operators, first class).
The cost of the trip wasn’t cheap but my partner and myself felt it was worth every pound we spent.
From start to finish this is one classy company, nothing was too much trouble.
Some companies take your money and that’s the end of it, not Jacada. Small example, after each excursion they organised we got a phone call to make sure we were satisfied with the service they provided. I could easily write several pages on the great service we received but I don’t have the time. In short if you want to spend your hard earned money on a trip of a lifetime with a company that goes the extra mile stop thinking about it and book with them. I promise you it will be money well spent.
Published 20th February 2015 on TrustPilot
Tyrone Griffiths
“Great service and concern for our every movement”
It was a jam packed and complex trip but everything when very smoothly. All the guides were very knowledgeable and professional.
Published 05th May 2015 on TrustPilot
Cliff
“Wonderful company!”
We just came back from our two week honeymoon in Vietnam and had a fabulous time thanks to Jacada's Rachel and Alex. They were both very attentive and responsive to our needs from the beginning and made trip planning easy and fun. They were even able to make several last minute changes to our trip after we changed our mind on a few things. They never got upset and were so accommodating. They even did everything in their power to make sure those changes did not cost us a thing! Now that's customer service! Would use them again in a heartbeat!
Published 30th April 2015 on TrustPilot
Ilyse Zultowski Sostrin
“Once in a lifetime family vacations.”
We booked at the very last minute a 3 weeks family vacation in Vietnam. We did not have the time to prepare the trip so we decided to go with a travel agency. It was our first experience with that kind of trip but we surely will do it again! We traveled with two kids (7 and 12) from Canada and we wanted everything to go smoothly. With the help of Kate and Alec, everything went without a glitch. All the Hotels were to our taste and the planned activities pleased us all. We traveled from the north, Hanoi to Ha Long Bay then to Hue, Hoi An, Saigon and then Nha Trang for a week a the beach. The beach resort was amazing, secluded, reminding us of a vietnamese fishing village but with 5 stars accommodation. Jacada offered a personalized and highly professional service from the first e-mail contact to the welcome back home phone call. We could have booked with a canadian travel agency but Jacada website attracted us and we dont regret it at all... We are thinking of a safari in south Africa and Jacada surely will be part of our plan! Thanks again
Published 28th March 2015 on TrustPilot
Mathieu Bernier, Québec, Canada
“We received excellent service from our agent Joyce Choi at Jacada Travel.”
Our private tour of Vietnam arranged by our travel agent Joyce Choi at Jacada Travel was excellent. We did a 3-day 2-night cruise at Halong Bay, followed by a 3-day private tour of Hanoi. Joyce helped us arrange a private cooking class with a local chef at his home. He brought us to the local market and demonstrated the cooking of several popular local dishes. Everything was pre-arranged for us before we arrived the cruise and the hotels. Both before and after the trip, there was close communication between the agent and us to make sure everything went smoothly. I would definitely recommend Jacada Travel to my family and friends.
Published 20th March 2015 on TrustPilot
Jenny
“Incredible trip with great destinations, guides, hotels and organization such as airport arrangements”
Must see places are Hoi An and Halong Bay in Vietnam, Luang Prabang in Laos. The crowds around Angkor Wat at sunrise are a pain
Published 12th March 2015 on TrustPilot
Glynnis
“Excellent trip!”
Everything was perfect start to finish. I was well looked after and everything happened as the Rachel had outlined. The hotels were excellent and the tour guide was always well prepared. It could not have been better planned. I had an amazing time!
Published 08th June 2015 on TrustPilot
Kaitlin
“Flawless attention to detail and fantastic guides”
Until this recent trip to South East Asia we have always travelled 100% independently, but even by our standards, this was a pretty complicated journey to four countries in just under 4 weeks, involving almost every conceivable form of transportation. More than that, it was to celebrate our 25th Wedding Anniversary, so we decided the stakes and expense were too high for us to go it alone.
Kate, Alec and the team at Jacada and their partners at Trails of Indochina, who provided our superb guides- Phi in Vietnam, Sarom in Cambodia and Johnny in Laos and organised all the logistics on the ground, made it seamless and stress free and we wouldn't hesitate to use them again.
Published 18th November 2015 on TrustPilot
Simon
“Outstanding Planning by Jacada”
My wife and I just returned from a wonderful trip to Vietnam and Cambodia, which was entirely planned by Rachel Beck of Jacada. Rachel suggested the itinerary; planned the activities in each location, which she tailored very well to conform to our interests (as we had described them to her in phone conversations and e-mails); made all of our excellent hotel, travel and transfer arrangements; arranged for us to be met by a guide at the airport in each location, wisked through the terminal, and driven to our hotel; and arranged for us to have excellent, helpful, guides who led us through the planned activities in each location. Rachel's itinerary turned out to be excellently planned and her colleagues at each location carried it out flawlessly. It was a pleasure to work with Rachel and Jacada --Rachel is extremely competent, and during the planning stage she was always very responsive, helpful, and accommodating -- and I recommend her and Jacada without qualification.
Published 11th November 2015 on TrustPilot
Bert Abrams
“South East Asia”
Jacada Travel put together our amazing three week trip to Vietnam, Cambodia and Thailand.
A special thank you to Rachel Beck for all her hard work in planning and organizing everything down to the very last detail.
Every place we visited was a good mixture of the traditional foods, culture, history and best local attractions.
I would highly recommend them!!
Published 09th January 2016 on TrustPilot
Estelle
“Service at its finest!”
I "discovered" Jacada Travel searching for expert travel in South East Asia. How luck I was to stumble on this travel service. From the moment I received an introductory phone call from Rachel Beck to our post trip feedback it has been a 5 star experience in knowledgeable, professional luxury travel.
You pay for it but you will not be disappointed. No detail is left to chance, choices of hotels/tours/experiences are abundant and it is personalized service at its finest. We are booking our next adventure!
Published 08th January 2016 on TrustPilot
Marcia
“17 day Trip to Vietnam, Cambodia and Thailand”
Jacada Travel gave us a trip of a life time! We were kept on an amazing adventure every day. From the beginning Rachel Beck was easy to talk to and listened to what we wanted out of a trip to Southeast Asia; with her experience and expertise she mapped out our trip and exceeded all of our expectations!
Along with Alec Curry they hired English speaking tour guides that were extremely nice, fun, informative, intelligent, punctual and adaptable to our needs! The accommodations, vehicles, boats, bikes restaurants, spas, sightseeing, cooking classes, shopping and even golf courses were spectacular!!!! We will definitely use Jacada Travel again to fullfill our bucket list!
Thank you again Rachel and Alec for an awesome trip!!!
Best, Valerie and Neal Waldman and Denise and Peter Weinberg
Published 28th February 2016 on TrustPilot
Valerie Waldman
“I rate Jacada travel as excellent in organization and execution.”
Our trip was to Vietnam and Cambodia. The choices of hotels were also excellent, the best available in the locations. We enjoyed the activities, which were varied and adapted to our age and preference even the first morning tai-chi lesson at six. The guides were knowledgable,easy going
and always prompt on time. Drivers and vehicles both of high quality.
Their choice of travel by boat or Van was great as road or traffic conditions were chosen to be most convenient for us.
They organized surprise lunches in the middle of the jungle, complete with table linnens, porcelain dinnerware and real glasses. Another time people came out of the jungle with glasses filled with champagne to welcome from a boat trip.
Traveling with two aging couples, we had a wonderful time.
Published 19th February 2016 on TrustPilot
Leendert van Eijk
“Incredible, bespoke, culturally engaged travel experience”
From start to finish, Jacada curated an unparalleled experience in Vietnam and Cambodia. Though we enjoyed the absolute in luxury for accommodations, the highlights of our journey had to do with the local guides and the off the beaten track experiences. Of course, transfers were flawlessly executed and we never had to concern ourselves with any of the minute details. Shout out to Rachel who put everything together for us. We're already looking forward to our next adventure.
Published 12th April 2016 on TrustPilot
“Jacada could not have done more”
We have recently returned from Vietnam and Cambodia. Before booking with Jacada, I had never heard of them but was impressed with their approach and first hand experiences. We entrusted Kate and Alec with the itinerary, choice of hotels and excursions and could not have been more impressed. Their agents in the area, About Asia, similarly, could not have done more to ensure that we had an excellent holiday. I would recommend them unreservedly.
Published 14th March 2016 on TrustPilot
Peter Thompson
