Information we may collect from you
We will collect information from you through our online enquiry form, over the phone when you call, and when you send emails and other forms of messaging. If you are travelling with any other people, you must ensure that they understand how their information will be used and that they have given their permission for you to share it with us.
Through discussion of your travel plans with Jacada Travel, we may collect the following personally identifiable information in order to communicate with you;
- First name
- Last name
- Email address
- Telephone number
It may also be necessary for us to collect some further personally identifiable information in order to reserve flights, hotel rooms, tours etc;
- Address information
- Date of birth
- Passport number
- Passport copy
- Frequent flyer numbers
Our policy is to never ask for any sensitive personal information from you, examples of which include racial or ethnic background, political standing, religious beliefs, mental health or sexual preference. We may need to ask for information pertaining to your physical health if your trip will be physically demanding or if you require special access due to a disability.
What we do with your information
We require some personal information in order to fulfill our contractual agreement with all of our travellers. The information we collect is the minimum amount necessary in order to prepare a bespoke travel itinerary and make essential flight, accommodation and tour reservations on your behalf. Our international team of travel experts will be accessing and working with your information in one of our four global offices (London, Hong Kong, Cape Town and Santiago). Your information will be stored for internal record keeping purposes on our secure servers for a period of five years. We will use your information to help us improve our services.
We will also use this information for communication purposes, for example we will send you offers and news about our company. We will send you these if you have opted in to receive them. If you would like to unsubscribe from this communication at any time, you can contact us at [email protected]. Alternatively there will always be an ‘unsubscribe’ link at the very bottom of every email.
3rd party disclosure of your information
Jacada Travel does not rent, sell or share the personal information we hold with any 3rd party organisations for the purposes of marketing products or services. Your data is never given to advertisers.
It is necessary for Jacada Travel to share your information with our contractors, service providers and suppliers in order to fulfill our business obligations as a tour operator, as outlined above.
A cookie is a small text file which is added to your computer’s hard drive whenever you visit or navigate a website. Cookies can serve many functions across the web; most commonly cookies are used to analyse web traffic and web applications.
We use Google Analytics tracking cookies to identify which pages are most popular on our website and which content is most engaging to our travellers. These cookies have a very short retention rate and will automatically be removed from your hard drive after this period.
The cookies we use help us provide you with a better website experience and a more enriching experience with Jacada Travel. A cookie does not give us access to your hard drive or any personally identifiable information about you. If you wish, you can automatically decline cookies within the privacy settings of your chosen web browser.
Please find below an exhaustive list of cookies that Jacada Travel are currently using.
|Category||Cookie Name||Cookie Description|
|Bing||MUID||Used by Bing Ads to help determine valid clicks.|
|MUIDB||Used by Bing Ads to help determine valid clicks.|
|_uetsid||Used by Bing Ads to assist with event tracking.|
|Cloudflare||_cfduid||Used by CloudFlare to distinguish users and apply security settings on a per-user basis.|
|Disqus||disqus_unique||Used by Disqus for internal anonymised statistics.|
|DoubleClick||IDE||Used by DoubleClick to serve targeted advertisements across the web.|
|DSID||Used by DoubleClick to serve targeted advertisements across the web.|
|fr||Used by Facebook to help distinguish users.|
|datr||Used by Facebook to track the user, and help determine whether they are a person or a bot.|
|Google Analytics||_ga||Used by Google Analytics to distinguish users.|
|_gid||Used by Google Analytics to distinguish users.|
|_gat||Used by Google Analytics to throttle requests to their service.|
|_gac_*||Used by Google Analytics to track campaign-related information about the user.|
|__utmx||Used by Google Analytics to determine whether a user is included in a content experiment.|
|__utmxx||Used by Google Analytics to determine the expiry of a content experiment the user is included in.|
|__utmz||Used by Google Analytics to store the traffic source / campaign for the user.|
|__utma||Used by Google Analytics to distinguish users.|
|__utmt||Used by Google Analytics to throttle requests to their service.|
|__utmb||Used by Google Analytics to determine new sessions/visits.|
|__utmv||Used by Google Analytics to store visitor-level custom variable data.|
|Infinity||ictf_master||Used by Infinity Call Tracking to distinguish users.|
|ictf_il||Used by Infinity Call Tracking to store number replacement information.|
|ictf_in||Used by Infinity Call Tracking to store number replacement information.|
|ict_0||Used by Infinity Call Tracking to store third party tracking information.|
|ict_master||Used by Infinity Call Tracking to distinguish users.|
|Jacada||jam_breadcrumbs||Used by the Jacada website to store previous pages viewed, to help tailor the user experience by surfacing relevant content and pre-populating contact forms.|
|jam_regions||Used by the Jacada website to store previous pages viewed, to help tailor the user experience by surfacing relevant content and pre-populating contact forms.|
|country_code||Used by the Jacada website to store the ISO code of the country the user is visiting from, to help tailor the websites content for them.|
|continent_code||Used by the Jacada website to store the ISO code of the continent the user is visiting from, to help tailor the websites content for them.|
|currency||Used by the Jacada website to store the user’s currency preference.|
|JacadaBL||Used by the Jacada website to store the user’s bucket list if they are not signed into an account.|
|wp-settings-*-*||Used by WordPress to customise the back-end interface.|
|wordpress_test_cookie||Used by WordPress to manage logged-in users.|
|wordpress_*||Used by WordPress to manage logged-in users.|
|wordpress_logged_in||Used by WordPress to manage logged-in users.|
|jam_gclid||Used by the Jacada website to track which Google AdWords ad the user clicked through from.|
|jam_refid||Used by the Jacada website to track which advertising campaign the user came through from.|
|jam_msclkid||Used by the Jacada website to track which Bing ad the user clicked through from.|
|jsl_security_token||Used by the social login functionality on the Jacada website.|
|jsl_platform||Used by the social login functionality on the Jacada website.|
|personalization_id||Used by Twitter to track users and personalise their experience.|
|guest_id||Used by Twitter to track users and personalise their experience.|
|muc||Used by Twitter to track users and personalise their experience.|
|tfw_exp||Used by Twitter to track users and personalise their experience.|
|Wistia||__distillery||Used by Wistia to store information about it’s embedded video player.|
|Yahoo||B||Used by Yahoo to store login information.|
We utilise telephone tracking numbers in order to track the marketing source for our telephone calls. This is done using cookies and, as with all other website cookies, you can chose not to be tracked in this way by declining cookies. Our telephone calls may be recorded in order to help protect and train our staff members.
Right of access
We are happy to provide unfettered access to the information that we hold about you. If you would like to request a copy, please send a request to [email protected]. Alternatively, you can write to us at Jacada Travel, 144 Liverpool Road, Islington, London, N1 1LA.
Right of rectification and edit
It is imperative that the information we hold on file for you is up to date and accurate. We are more than happy to make changes to your information at any time. If you would like to rectify any of your information, please send a request to [email protected]. Alternatively, you can write to us at Jacada Travel, 144 Liverpool Road, Islington, London, N1 1LA.
Right of erasure or deletion
If you would like your profile removed and would no longer like to be contacted by Jacada Travel, please feel free to send a request to [email protected]. Alternatively, you can write to us at Jacada Travel, 144 Liverpool Road, Islington, London, N1 1LA.
Our postal address is;
144 Liverpool Road
UK/EU – +44 (0) 20 7619 1380
US/CA – +1 866-610-1533
Email for privacy and data requests;