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Privacy Policy

How we handle your data

Privacy Policy

This privacy policy will set out how Jacada Travel handles any personally identifiable information that you make available to us whilst using our website. Transparency, honesty and trust are at the heart of our business values and are at the front of our minds when designing our trips. As such, we believe that your data should be handled in the same way. Should we ask you to provide any information by which you can be identified when using this website, you can rest assured that it will only be used in accordance with this privacy policy.

This privacy policy may change from time to time. We will keep you informed by updating this page. If you wish, you can refer back to this page to ensure you are happy with any changes. This policy was last revised on 22nd of May 2018.

Information we may collect from you

We will collect information from you through our online enquiry form, over the phone when you call, and when you send emails and other forms of messaging. If you are travelling with any other people, you must ensure that they understand how their information will be used and that they have given their permission for you to share it with us.

Through discussion of your travel plans with Jacada Travel, we may collect the following personally identifiable information in order to communicate with you;

  • First name
  • Last name
  • Email address
  • Telephone number

It may also be necessary for us to collect some further personally identifiable information in order to reserve flights, hotel rooms, tours etc;

  • Address information
  • Date of birth
  • Passport number
  • Passport copy
  • Frequent flyer numbers

Our policy is to avoid asking for any sensitive personal information from you, examples of which include racial or ethnic background, political standing, religious beliefs, mental health or sexual preference, unless we deem it necessary for the type of trip you are embarking on. We may need to ask for information pertaining to your physical health if your trip will be physically demanding or if you require special access due to a disability.

What we do with your information

We require some personal information in order to fulfill our contractual agreement with all of our travellers. The information we collect is the minimum amount necessary in order to prepare a bespoke travel itinerary and make essential flight, accommodation and tour reservations on your behalf. Our international team of travel experts will be accessing and working with your information in one of our four global offices (London, Hong Kong, Cape Town and Santiago). Your information will be stored for internal record keeping purposes on our secure servers for a period of five years. We will use your information to help us improve our services.

We will also use this information for communication purposes, for example we will send you offers and news about our company. We will send you these if you have opted in to receive them. If you would like to unsubscribe from this communication at any time, you can contact us at [email protected] or using our handy web form here. Alternatively there will always be an ‘unsubscribe’ link at the very bottom of every email.

3rd party disclosure of your information

Jacada Travel does not rent, sell or share the personal information we hold with any 3rd party organisations for the purposes of marketing products or services. Your data is never given to advertisers.

It is necessary for Jacada Travel to share your information with our contractors, service providers and suppliers in order to fulfill our business obligations as a tour operator, as outlined above.

Use of cookies

A cookie is a small text file which is added to your computer’s hard drive whenever you visit or navigate a website. Cookies can serve many functions across the web; most commonly cookies are used to analyse web traffic and web applications.

We use Google Analytics tracking cookies to identify which pages are most popular on our website and which content is most engaging to our travellers. These cookies have a very short retention rate and will automatically be removed from your hard drive after this period.

The cookies we use help us provide you with a better website experience and a more enriching experience with Jacada Travel. A cookie does not give us access to your hard drive or any personally identifiable information about you. If you wish, you can automatically decline cookies within the privacy settings of your chosen web browser.

Please find below an exhaustive list of cookies that Jacada Travel are currently using.

CategoryCookie NameCookie Description
BingMUIDUsed by Bing Ads to help determine valid clicks.
MUIDBUsed by Bing Ads to help determine valid clicks.
_uetsidUsed by Bing Ads to assist with event tracking.
Cloudflare_cfduidUsed by CloudFlare to distinguish users and apply security settings on a per-user basis.
Disqusdisqus_uniqueUsed by Disqus for internal anonymised statistics.
DoubleClickIDEUsed by DoubleClick to serve targeted advertisements across the web.
DSIDUsed by DoubleClick to serve targeted advertisements across the web.
FacebookfrUsed by Facebook to help distinguish users.
datrUsed by Facebook to track the user, and help determine whether they are a person or a bot.
Google Analytics_gaUsed by Google Analytics to distinguish users.
_gidUsed by Google Analytics to distinguish users.
_gatUsed by Google Analytics to throttle requests to their service.
_gac_*Used by Google Analytics to track campaign-related information about the user.
__utmxUsed by Google Analytics to determine whether a user is included in a content experiment.
__utmxxUsed by Google Analytics to determine the expiry of a content experiment the user is included in.
__utmzUsed by Google Analytics to store the traffic source / campaign for the user.
__utmaUsed by Google Analytics to distinguish users.
__utmtUsed by Google Analytics to throttle requests to their service.
__utmbUsed by Google Analytics to determine new sessions/visits.
__utmvUsed by Google Analytics to store visitor-level custom variable data.
Infinityictf_masterUsed by Infinity Call Tracking to distinguish users.
ictf_ilUsed by Infinity Call Tracking to store number replacement information.
ictf_inUsed by Infinity Call Tracking to store number replacement information.
ict_0Used by Infinity Call Tracking to store third party tracking information.
ict_masterUsed by Infinity Call Tracking to distinguish users.
Jacadajam_breadcrumbsUsed by the Jacada website to store previous pages viewed, to help tailor the user experience by surfacing relevant content and pre-populating contact forms.
jam_regionsUsed by the Jacada website to store previous pages viewed, to help tailor the user experience by surfacing relevant content and pre-populating contact forms.
country_codeUsed by the Jacada website to store the ISO code of the country the user is visiting from, to help tailor the websites content for them.
continent_codeUsed by the Jacada website to store the ISO code of the continent the user is visiting from, to help tailor the websites content for them.
currencyUsed by the Jacada website to store the user’s currency preference.
JacadaBLUsed by the Jacada website to store the user’s bucket list if they are not signed into an account.
wp-settings-*-*Used by WordPress to customise the back-end interface.
wordpress_test_cookieUsed by WordPress to manage logged-in users.
wordpress_*Used by WordPress to manage logged-in users.
wordpress_logged_inUsed by WordPress to manage logged-in users.
jam_gclidUsed by the Jacada website to track which Google AdWords ad the user clicked through from.
jam_refidUsed by the Jacada website to track which advertising campaign the user came through from.
jam_msclkidUsed by the Jacada website to track which Bing ad the user clicked through from.
jsl_security_tokenUsed by the social login functionality on the Jacada website.
jsl_platformUsed by the social login functionality on the Jacada website.
Wistia__distilleryUsed by Wistia to store information about it’s embedded video player.
YahooBUsed by Yahoo to store login information.
HotJar_hjClosedSurveyInvitesUsed by Hotjar. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
_hjDonePollsUsed by Hotjar. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
_hjMinimizedPollsUsed by Hotjar. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjDoneTestersWidgetsUsed by Hotjar. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
_hjMinimizedTestersWidgetsUsed by Hotjar. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjIncludedInSampleUsed by Hotjar. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Telephone tracking

We utilise telephone tracking numbers in order to track the marketing source for our telephone calls. This is done using cookies and, as with all other website cookies, you can chose not to be tracked in this way by declining cookies. Our telephone calls may be recorded in order to help protect and train our staff members.

Your rights

Right of access

We are happy to provide unfettered access to the information that we hold about you. If you would like to request a copy, please send a request to [email protected] or using our handy web form here. Alternatively, you can write to us at Jacada Travel, Bentima House, 168-172 Old St., London EC1V 9BP.

Right of rectification and edit

It is imperative that the information we hold on file for you is up to date and accurate. We are more than happy to make changes to your information at any time. If you would like to rectify any of your information, please send a request to [email protected] or using our handy web form here. Alternatively, you can write to us at Jacada Travel, Bentima House, 168-172 Old St., London EC1V 9BP.

Right of erasure or deletion

If you would like your profile removed and would no longer like to be contacted by Jacada Travel, please feel free to send a request to [email protected] or using our handy web form here. Alternatively, you can write to us at Jacada Travel, Bentima House, 168-172 Old St., London EC1V 9BP.

Contact information

Our postal address is;
Jacada Travel
Bentima House
168-172 Old St.
London
EC1V 9BP

Telephone;
UK/EU – +44 (0) 2031 315 268
US/CA – +1 866-610-1533

Email for privacy and data requests;
[email protected]
…or using our handy web form here.