“Phenomenal service and attention to detail”
Sarah during the planning phase and Gilda as the regional concierge were fantastic. We did a two week trip to Vietnam and Thailand that was planned in under one week with only three weeks before the trip so needless to say it was very fast timing. Despite the quick turnaround, no detail was missed. The hands on service, local guides, drivers, etc were all top notch. I typically plan my own trips but now understand the value of a great travel designer!
Published 22nd August 2019 on TrustPilot
Michael W
“Great trip organized by professionals”
We had a family rip to thailand prepared by Jacada
Great trip organized by professionals
Beautiful hotels, great adventures and great restaurant suggestions
They were immediately receptive to correcting 1 small hiccup that occurred on the trip
Published 26th August 2019 on TrustPilot
Cary
“Excellent trip very well planned”
Excellent trip very well planned. Guides were excellent and everything went smoothly. Exceeded expectations. Sarah was amazing!
Published 30th April 2019 on TrustPilot
Laura
“Trip of a lifetime, thanks Jacada!”
Jacada’s attention to detail was outstanding!
All the accommodations were 5 star!
Communication via email, Phone, mail prior to the trip was very prompt and informative.
We were always looked after upon arrival to all of destinations within Thailand and Cambodia, never left to wonder what we were to do or where to go because someone was always waiting to guide us through.
The itinerary was tailored to us, and we had adventures and life experiences that we would have never even known existed if it weren’t for the contacts Jacada has with the local people.
We felt safe in every situation and totally relaxed and enjoyed every minute of our vacation.
We are now looking at booking a trip to Africa in the next couple of years, and Jacada will be who we book with.Highly recommend Jacada!Thanks Kate and Thanks Wing.
Regards,
Barb and Darin
Published 12th April 2019 on TrustPilot
Barb and Darin
“Jacada nailed it!”
Jacada nailed it!
Published 10th April 2019 on TrustPilot
Amy
“The ONLY way to see South East Asia”
My spouse & I recently visited Thailand, Cambodia & Laos. The trip was arranged through Jacada Travel. Every little detail was masterfully plotted out. The hotels were superb & welcoming. The guides & drivers were always prompt, friendly efficient & very knowledgeable & went out of their way to make us feel welcome in their home area. Their insight into the local history, sites, people, scenery, customs & food were invaluable. Each time we checked into a new hotel, there was a nice welcoming note from Keith of Jacada Travel. There’s no possible way we could have seen or done as much on our own, let alone enjoy ourselves doing it...
Thanks SO much to Keith & Sarah for setting up SUCH a wonderful visit to South East Asia. We would do it all again in a heartbeat.Marty & Char L
Published 22nd March 2019 on TrustPilot
Marty & Char
“Jacada Travel is fantastic !”
Jacada Travel is fantastic !
Our coordinator— Sarah Konou — was
wonderful !
Jacada certainly lived up to our expectations and beyond —
Nima and Suvas Desai
Published 19th March 2019 on TrustPilot
Suvas
“Thailand Cambodia trip”
This was an amazing trip! Our guides and drivers were outstanding and went above and beyond the call of duty to make our vacation special. All our hotels were exceptional. Thank you Keith for arranging a trip of a lifetime.
Published 06th March 2019 on TrustPilot
Lynn
“A Second "Trip of a Lifetime"”
After using Jacada Travel to plan our trip to South Africa and Zimbabwe in 2016, we knew the "only way to go" to South East Asia was to use Jacada Travel once again. We've just returned from another trip of a life-time ~ 3 weeks in Thailand and Cambodia, plus a sneak preview of Singapore. Planning our trip with Keith and Gilda was great! They treated us like special friends and were so accommodating to our ideas, booking beautiful, interesting hotels, finding guides who seemed meant just for us...spoiling us with little treats and special notes at each new destination. They helped us not only see the sights, but also allowed us a chance to understand the people and recognize our common humanity. Isn't that what travel is all about?
Published 17th February 2019 on TrustPilot
Thomas and Emily
“Travel to Cambodia and Thailand”
In December, my wife and I made a 12 day trip to Cambodia and Thailand. I must tell you that this ranks among our best if not the best trip we have had with a travel agency. Everything went well and what was the best part was the service that the tour guides gave to my wife to accommodate her limitations caused by her Parkinson's disease. They were outstanding in making schedule adjustments and taking good care of her. The accommodations were outstanding, especially the Shinta Mani Angko in Sien Reap, Cambodia and the Peninsula Hotel in Bangkok. What we really appreciated was the tour outline gave us a view of life in these countries, an excellent balance of temples and rural life and how people live on a daily basis. Every detail of the trip was laid out, and everything happened without a hitch.We had a concierge in Hong Kong that made special arrangements for us for restaurants and events. We were able to have this delightful experience because of the service performed by the very knowledgeable guides and excellent drivers, we would not have been able to take this trip with a large group, so Jacada has enriched our lives with their luxury private tours.
Published 14th February 2019 on TrustPilot
Jim Green
“Thailand January 2019”
My wife and I just returned from a great trip to Thailand organized by Keith at Jacada Travel. Jacada was in charge of booking our 3 hotels, all domestic flights and a number of private tours.
We started in Khao Lak (an hour north of Phuket) at The Sarojin - this was selected by Jacada. Simply said, The Sarojin is one of the nicest boutique resorts we have ever stayed - exceptional service, attention to detail and quality. Jacada also organized 2 private tours (canoeing in a mangove - was just ok and a day going to the "James Bond Island" at Phang Nga Bay - well worth it) , with a guide and driver through The Sarojin - both tour guides were excellent.
In Chiang Mai, we picked the hotel (137 Pillars) and Jacada did the rest. A driver and tour guide met us at the airport and remained with us throughout the 3 days with 3 tours. Again, the tour guide (and driver) were excellent. The highlight was a day at the Patara Elephant Farm - I would highly recommend it.
Next was Bangkok, we chose the Peninsula and again Jacada did the rest. Jacada even surprised us with a birthday cake for my wife (the reason for the trip) after we checked into The Peninsula. Jacada arranged a driver and tour guide on 2 of the 3 days and once again, the service was excellent and the tours gave us a good overview of the city.
Jacada Travel did a very good job and made the trip an exceptional memory for us both. M & A, Toronto, Canada
Published 11th February 2019 on TrustPilot
Mike
“Everything was wonderfully planned and…”
Everything was wonderfully planned and executed. The only hiccup was the yacht in Phuket but Joyce quickly found us an alternative.
Published 06th February 2019 on TrustPilot
Stephanie
“Wonderful attention to detail and…”
Wonderful attention to detail and stress free traveling! Every tour was individualized and every guide was detailed and amazing. We loved our trip.
Published 16th January 2019 on TrustPilot
RD
“We have travelled with Jacada on 3…”
We have travelled with Jacada on 3 tours and they are an outstanding tour group. Every detail is planned very well and there are many special experiences that make each trip unique. The guides are also exceptional and we always feels safe no matter where we go. The accommodations are always outstanding and very unique to the setting. We highly recommend Jacada if you are looking for a private luxurious travel experience that also connects you with the true culture.
Published 07th January 2019 on TrustPilot
Priyanthy
“Family Adventures in Thailand”
Overall, we had an amazing adventure, with some very unique and excellent experiences.Some of the top experiences:Anantara Golden Triangle Resort and Elephant Camp - This place was amazing, the staff knew our names as soon as we walked in and always seemed excited to see us. They were fantastic with the kids and the room and overall property were excellent. Then, of course, came the elephant experiences, they far exceeded our expectations. We were up close and personal for almost 2 days. The mahouts and staff genuinely seemed happy to have us around and show off their animals. The riding experience, which included bathing with them, was unbelievable and something my whole family will remember forever. They liked to play with each other and loved all the snacking they got to do when we were around. Truly top notch. I would recommend this Anantara to anyone interested in elephants.Flight of the Gibbons (zip lining) - This was great! I've done zip lining before but I felt this was even more intense then previous experience in Costa Rico. All the runs were a little different and were great fun. My kids, who love this kind of stuff, thought it was great.Pilmalai Resort - This was an outstanding property and we had an incredible villa over looking the ocean, low on the mountain, so we had a quick 3 minute walk to the beach. We had an excellent Thai cooking class and Muy Thai training session. Having this at the end of the trip was exactly the relaxing way we needed to conclude such a fantastic trip.Markets in Bangkok - Also excellent to see how the way of life is there. Overall, we really enjoyed getting out of the cities and seeing market, temples, and overall how people in the area liveGuides - All the guides were great, but I would like to give special acknowledgement to Bam, who was our guide in Chiang Mai. She was excellent, nice, flexible, knowledgable, and overall a very pleasant companion as we journeyed in the area. We really appreciated everything she did with and for us while we were there.Improvement Opportunities - While the entire trip was great, there was one thing that was a miss.Planning in Chiang Mia - The original plan for our trip was to arrive in Chiang Mai on a flight scheduled to land at 1:25 and then go zip lining. However, the zip line center was an hour drive from the airport and the last run of the day started at 2:00PM. When we arrived, Bam informed us that we would not be able to go to zip lining that day because we didn't have the time. In reality, there was no possible way to use that flight and make the zip lining event. Jacada should have known this well before the trip started. We could have taken an earlier flight on this day to make it. While we were able to make it up later, we lost a free afternoon (that would have happened on the last day in Chiang Mai). I had planned on and was looking forward to that free afternoon so we could explore Chiang Mai or just relax a little bit. Instead we packed the zip lining and Chiang Mai tour in to that one day.
Published 15th December 2018 on TrustPilot
Peter
“Perfect honeymoon”
From my first e-mail inquiring about a trip, Jacada Travel was nothing but helpful, knowledgeable, dedicated, friendly. From start to finish they helped us create an itinerary that was perfect. Our trip was catered to our wants, and they gave input on each excursion/portion of our trip. Never once did they push any agenda or extra tour on us. The guides were all great, they really helped teach us about the cities we visited, and helped us be relaxed and have an amazing experience at all times.
Published 20th November 2018 on TrustPilot
Mike
“One of the best trips we have ever…”
One of the best trips we have ever taken! Extremely well planned, not a single issue, ran incredibly smooth from initial planning to arriving home. The guides and drivers in every location were insightful, helpful, and enjoyable, the accommodations were perfect and exceeded our expectations in every location, the tours were tailored to our interests easily. The trip was entirely stress free and with the goal of covering each country thoroughly enough so that we didn't leave feeling we missed anything, we finished the trip feeling we accomplished that goal. I highly recommend Jacada and we will use them again for our next big adventure!
Thanks Keith and Gloria for everything it really was a trip of a lifetime!
Monica and Stu
Published 07th November 2018 on TrustPilot
Monica
“Wonderful trip to Thailand and Cambodia”
Well thought out itinerary with attention to the little details. Just about everything went extremely well. There was a variance on the itinerary one evening due to a mix up, but they remedied the situation to our satisfaction upon our return. All in all we had a wonderful trip. Looking back I know we definitely avoided complications, hassles and disappointments by putting ourselves in their care.
Published 30th December 2017 on TrustPilot
Ted
“Thailand with Jacada Travel”
My husband and I, we had a wonderful experience in Thailand, Jacada Travel customize the itinerary to our wishes. They asked us what we wanted to see, what kind of experiences we wanted and they delivered. The guides were dedicated professionals, they gave us safe drivers and good vehicles. The hotels were very nice, clean, with all kind of amenities. The food was great and safe.
If you go to Thailand do not miss the elephant farm, it was the best part.
Thank you Jacada we loved our trip, we have amazing pictures and videos and awesome memories.
Published 23rd December 2017 on TrustPilot
Heidi
“The trip of a lifetime”
When we began talking about a trip to Southeast Asia we knew very little about the area. We had heard from several of our friends that this part of the world was well worth a visit. But where were we to start?
Thank goodness I had used Jacada for a trip to Peru a few years ago so I knew I could depend on them to help plan an exciting vacation.
After a couple emails and phone calls, Kate was able to put together a truly remarkable itinerary for us. I was speechless when I first saw her suggestions-how could she have so quickly identified what I wanted-I didn't even know what I wanted!
From that moment until our return home, Jacada was remarkable. The tours, guides,drivers and accommodations were perfect. Everyone was where they promised, all the tours and guides wonderful and the hotels just as described. I just can't think of any single thing I would have changed-and all this was built specifically for us in a matter of days.
Our thanks to Kate and Alec and all those in the background who worked so diligently to give a the trip of a lifetime.
Published 12th May 2016 on TrustPilot
Sharon
“Best Trip of Our Lives..So Far”
Jacada Travel planned an incredible trip to Thailand for my two teenage kids and I. We wanted a mix of city, wildlife and nature, and a beach with a spa. Kate tailored our trip to our exact wishes and it was an experience my kids and I will not soon forget. The local guides Jacada uses are amazing and the Thai people are wonderful. There was someone to meet us at every stop and answer all of our questions. We had plenty of time to shop on our own in addition to the great activities we experienced in every city that Jacada planned based on our interests. Jacada is the epitome of personalized travel service and we are already planning our next adventure with Jacada. Thank you Jacada Travel!
Published 10th May 2016 on TrustPilot
Randi
“Outstanding, very friendly service!”
Jacada Travel designed a 2 week trip to Thailand and Japan for us. They took care of every detail including luxury accommodations, English speaking tour guides, transfers, and even dinner reservations. The trip was perfectly done and we did Not have to do a thing except enjoy! We definitely plan to use them again and we would not hesitate to recommend their services!
Published 21st June 2016 on TrustPilot
Heidi
“Highly recommend! They planned an unforgettable honeymoon!”
I would highly recommend Jacada travel to anyone looking for an unforgettable trip. We worked with Rachel- and she was highly organized and efficient throughout every step of the process. I normally enjoy planning my own trips, but with wedding planning I was just too overwhelmed. I reached out to Rachel (she had planned a friend's honeymoon) and within 4 days she had our whole trip planned! She was very responsive to emails and incredibly easy to communicate. As far as the actual trip goes- I really can't say enough good times. We went to Thailand and Cambodia, and the whole experience was perfect- start to finish. If you want to really immerse yourself in a local culture without any hassle of planning- book with Jacada!
Published 07th December 2016 on TrustPilot
Ruth Singer
“Impressive from start to finish!”
My wife and I recently returned from our honeymoon to Vietnam and Thailand designed by Jacada Travel. From the moment we arrived, we thought Jacada, their guides and selected hotels did an excellent job of making us feel welcome and important. Our tour guides in both countries were friendly and knowledgeable. Rachel Beck and Gilda Tang were a pleasure to work with and made some excellent hotel and restaurant recommendations. Jacada is attentive to detail and will follow up with you throughout your journey to ensure everything is running smoothly. I would not hesitate to recommend Jacada Travel for planning a fun and memorable trip!
Published 01st December 2016 on TrustPilot
Josh
“Another unforgettable adventure planned by Jacada”
This is my second trip planned by Jacada. Both trips have been fantastic- wonderful adventures with superb lodging, excellent guides and a mixture of off the beat adventure .
I found my travel planner Kate available at all times and she was a wealth of information. She was able to contour our trip to suit us perfectly. I would not hesitate to recommend Jacada to anyone looking for a seamless trip which combines adventure, luxury and attention to detail.
Published 13th January 2015 on TrustPilot
Anne Bobson
“Jacada took great care in every aspect of my trip.”
From planning through execution, Jacada did an excellent job on my adventure trip to Thailand,Laos and Cambodia. They even introduced me to a Mekong River cruise which was like icing on the cake. I would use Jacada again for sure.
Published 16th April 2015 on TrustPilot
Steve
“World Class”
My mom and I took a mother-daughter trip to Thailand and Cambodia as a last hurrah before I get married. Jacada and specifically Rachel Beck were amazing to work with. Rachel ensured we got the perfect mix of outdoor adventure, culture and history. Every step of the way the representatives of Jacada were friendly, helpful, flexible and comforting. We were taken care of at every turn so that we could simply focus on having a once in a lifetime experience. Specifically to the trip itself, I would HIGHLY recommend visiting the Elephant Nature Park and taking a Thai cooking class. I have no hesitation recommending Jacada and Rachel to friends and family!
Published 24th February 2015 on TrustPilot
Maureen Nacy
“Jacada: Travel agency used by 6 person NYC family”
Jacada planned and executed our vacation to Myanmar and Thailand with brilliance and perfection. We were so happy with Kate, our planner, and Alec our concierge. Myanmar is a tricky country to navigate, and their plans, guides, agendas, and hotels were all perfect. Arrangements were flawless. We can't wait to use Jacada again!
Published 17th July 2015 on TrustPilot
Steve
“South East Asia”
Jacada Travel put together our amazing three week trip to Vietnam, Cambodia and Thailand.
A special thank you to Rachel Beck for all her hard work in planning and organizing everything down to the very last detail.
Every place we visited was a good mixture of the traditional foods, culture, history and best local attractions.
I would highly recommend them!!
Published 09th January 2016 on TrustPilot
Estelle
“Service at its finest!”
I "discovered" Jacada Travel searching for expert travel in South East Asia. How luck I was to stumble on this travel service. From the moment I received an introductory phone call from Rachel Beck to our post trip feedback it has been a 5 star experience in knowledgeable, professional luxury travel.
You pay for it but you will not be disappointed. No detail is left to chance, choices of hotels/tours/experiences are abundant and it is personalized service at its finest. We are booking our next adventure!
Published 08th January 2016 on TrustPilot
Marcia
“Fabulous trip from beginning to end”
A friend and I wanted to plan a trip to Thailand and Cambodia. We are unfamiliar with this part of the world, and turned to Jacada for help. We worked with Rachel and I highly recommend her. She really listened to us and helped us handcraft the type of experience we wanted. Some of her suggestions were the highlights of our trip! She arranged a day at a private elephant sanctuary, a day of shopping at a local market with a chef and a cooking class just with the two of us. None of the experiences felt "canned". These people had a passion for their work and it showed. She arranged private guides at each location- these people made all the difference. Their English was excellent and they helped us to understand the history , culture and day to day concerns of the population. This added a real richness to the experience. She chose great (non generic) hotels that reflected a local flavor. She helped us with dinner recommendations. I highly recommend Rachel and Jacada. I will use them again when my desired travel destinations line up with their expertise.
Published 29th February 2016 on TrustPilot
Anita Dixon
“17 day Trip to Vietnam, Cambodia and Thailand”
Jacada Travel gave us a trip of a life time! We were kept on an amazing adventure every day. From the beginning Rachel Beck was easy to talk to and listened to what we wanted out of a trip to Southeast Asia; with her experience and expertise she mapped out our trip and exceeded all of our expectations!
Along with Alec Curry they hired English speaking tour guides that were extremely nice, fun, informative, intelligent, punctual and adaptable to our needs! The accommodations, vehicles, boats, bikes restaurants, spas, sightseeing, cooking classes, shopping and even golf courses were spectacular!!!! We will definitely use Jacada Travel again to fullfill our bucket list!
Thank you again Rachel and Alec for an awesome trip!!!
Best, Valerie and Neal Waldman and Denise and Peter Weinberg
Published 28th February 2016 on TrustPilot
Valerie Waldman
