“Thank you so much Jacada for our Epic Trip to South America!!!”
I do not normally write reviews but, when one receives absolutely top class service, then it warrants taking the time to share it with others.
We were in Argentina late April and had booked return flights for over 4 weeks later. I was attending a conference and would be in Buenos Aries for 10 days and had a wish list of what we would like to do for the reamaining time. I spent a considerable time researching those agents who looked as though they had some expertise in South America. Whilst Jacada was a company I had not heard of previously I contacted them for some suggestions. They were very efficient in their response and after a number of telephone calls were able to send me a proposed itinerary covering Chile, Bolivia and Peru. All that I had on my wish list was included and we had no hesitation in placing our booking albeit the company was not known to us nor was recommended by friends.
I can only say that all we could possibly have desired was delivered and more. We have had the great fortune to travel throughout the world and can only say that this was the best organised trip we have ever been on. All worked seamlessly. We had private guides and drivers throughout and they were of the highest standard. The guides were all enormously experienced and highly qualified and the drivers were amazing particularly having regard to the most incredible roads/ llama routes we travelled at high altitude. It was what we would describe as the trip of a lifetime and neither of us would describe that lightly. Needless to say some things can go wrong and that occurred when we were in Cusco and due to travel to Machu Picchu the next day. There is some understandable dissatisfaction by the workers about what is happening with the government and they called a strike at short notice. This involved closing off all roads in and out of Cusco. Although this was not anything our agents could control, the office in London worked closely with the office in Lima and all that could be done by way of damage limitation to our trip was done at very short notice. We are so grateful for their kindness and, most of all professionalism, in sorting everything so as to enable us to complete our trip. Our main contact was Jacob Jewitt -Jalland in London who kept in contact with us throughout, Romanet in the Santiago Office and Claudia in the Lima Office. We thank them for their professionalism and superb organisation. Our main guides were Marcel in Bolivia, Sylvia and Jose in Peru. Our sincere thanks to them for their kindness, knowledge and passion for their countries and for making sure we enjoyed our epic trip to South America. We have already recommended Jacada to our friends and have no hesitation in recommending them to anyone reading this review.
Published 13th June 2018 on TrustPilot
“Best Travel Partner”
Professional, friendly, efficient, reliable, attentive and dedicated travel partner. Jacada arranged my south-america trip tailored to all my requests within a week, including accommodation, tour guides, airport pickup and local tours. During my trip, they were constantly communicating with the local offices to make sure everything went well and I was greeted with a heart-warming note from Jacada in every destination. They were so professional that they monitored every flights that I was going to take, and when one of my local flights was cancelled during the LATAM strike and I had no way to know as I was deep in the Chilean Patagonia, they tried every way to get in touch with me and they had already arranged an alternative so that I could catch my international flight home (Otherwise, I might end up stuck in an airport in south Chile and missed my flight home to Hong Kong as well). All in all a very knowledgeable, friendly and professional travel agency. I would definitely recommend Jacada to friends and travel with it again.
Published 31st May 2018 on TrustPilot
The entire team made our vacation both pleasurable and seamless. When we were faced with in country strikes and delays, they were already on top of it and provided rapid solutions. They also added a personal touch with notes and upgrades along the way. Truly professional! Thanks!
Published 16th May 2018 on TrustPilot
“Great planning and implementation of…”
Great planning and implementation of travel itinerary. We recommend it to friends after each trip.
Published 24th April 2018 on TrustPilot
“Jacada did a great job”
We had an outstanding experience with Jacada on our trip to Chile in April 2018 (Santiago, the Atacama Desert, Valparaiso, and wine country.)
They did an excellent job of setting up our flights, guides, and car trips inside the country, and of answering various questions along the way.
They especially outdid themselves in setting us up with Phototour in Valparaiso, whose young proprietors talked with us in depth about the Pinochet era of military dictatorship in 1973-1990 and Chile’s resumption of democratic rule thereafter. We were especially interested in this as Americans resisting the Trump administration, and wanted to talk to thoughtful Chileans about the history of their resistance strategies instead of just going to the Human Rights Museum in Santiago (which we did.) Our guides were very well-informed about this history -- their families had suffered under Pinochet -- and it was fascinating to get their perspective first-hand. I’m grateful we had the opportunity to talk at length with young Chileans instead of just tromping around looking at things. I wouldn't hesitate to recommend Jacada to travelers wanting a deeper experience of a country.
Published 18th April 2018 on TrustPilot
“thoughtful and complete planning”
thoughtful and complete planning - Jacada provided a trip of a lifetime
Published 05th April 2018 on TrustPilot
I would highly recommend Jacada and would use their services again. They are knowledgeable of the area they take the time to really understand what your needs are and their availability is phenomenal. Every detail was very well worked out. The only thing we were unhappy with was one extremely expensive hotel they did not come anywhere near our expectations. I believe this had to do with new management. You will be in excellent hands with Jacada and can relax and enjoy your trip without having to think about any arrangements whatsoever
Published 21st March 2018 on TrustPilot
“Our experience with Jacada Travel was…”
Our experience with Jacada Travel was excellent. The guides, the lodges and the planning all worked like clockwork. Very glad to have chosen Jacada as our travel advisors. Would definitely do it again!
Published 19th February 2018 on TrustPilot
“Incredible Chile Vacation!”
Emily, Susann and their team at Jacada organized an incredibly memorable family vacation to Chile for us! The itinerary was well-organized, the properties we stayed at were wonderful (the Singular in Patagonia was jaw-dropping!), and the personalized service of our guides, once on the ground in Chile, were simply great! All of the little details were covered in such a professional way that all we needed to do was enjoy the breathtaking beauty that Chile has to offer. Whether the next destination is Chile or somewhere else in the world, Jacada Travel will plan and deliver a vacation experience that will undoubtedly exceed your expectations in every way. We look forward to partnering with Jacada when planning our next trip.
Published 23rd January 2018 on TrustPilot
Knowledgeable agents helped plan the entire itinerary. The locations that we visited were selected after the agents learned of our own interests. These locations were fantastic and the experience was what we were looking for. All arrangements were made by the agents and these arrangements were impeccable. Essentially, because did not have to do a thing, we simply enjoyed our vacation.
Published 26th December 2017 on TrustPilot
“Chile Excursion—Great recommendations …”
Chile Excursion—Great recommendations and services. Recommend without reservation
Published 20th December 2017 on TrustPilot
“Contact Jacada When You Want the Best”
I’ve traveled around the world and used many travel agents and companies. Jacada is simply the best. My recent trip to Chile and Easter Island went off without a hitch, a testament to the professionalism of this fine organization. A friend and I have already booked our next trip with Jacada.
Published 21st December 2017 on TrustPilot
JACADA TRAVEL planned our trip to Argentina and Chile and it was perfect: their attention to detail, sound advice and great suggestions catered to our personalities, their ability to maximize our experience by making the most out of our trip, all resulted in one fantastic honeymoon perfectly planned from beginning to end. We felt very pampered without being overwhelmed... We will definitely be using their services again in the future for such long trips that include complicated itineraries.
Published 17th November 2017 on TrustPilot
“An Adventure in Patagonia for Karin, Scott, Bryan, and Jennifer”
We decided to take a family trip to South America, but having never been there before, we contacted Jacada Travel to see what they would suggest. After sharing with them our ideas of what we would like to see, they created a plan to see everything we could in the 10 days we had available for our family trip. Their experience in the region of Patagonia was so helpful and they arranged fantastic hotels and tours for us. Every guide and driver was so informative and helpful. We will definitely book our next trip with Jacada Travel.
Published 24th February 2017 on TrustPilot
Top notch! I brought my daughter down to Patagonia and I didn't have to worry about a thing and we felt so safe and taken care of every step of the way. Love love love
Published 05th April 2017 on TrustPilot
Jacada Travel planned a spectacular trip for our family to Patagonia. Emily knew the area very well so her expertise helped put together a trip that met the entire family's expectations. Emily and the entire team was there for us when something unfortunate occurred at one of the properties where we stayed. I can't thank Emily and the entire Jacada team enough.
Published 01st April 2017 on TrustPilot
“Thank you Jacada Travel for an incredible 30th birthday trip!”
My husband and I recently experienced our third adventure with Jacada Travel in Chile for my 30th birthday. As with our previous trips, each step of the process was exceptionally thorough and personally tailored to our individual style of travel. I am a planner by nature, and tend to invest significant time in researching/planning my trip. Despite this, I rely on Jacada Travel for their expert first-hand advice and for their unique exploration opportunities. We also love that each accommodation is excellent, and every tour/exploration is at the highest level with the most knowledgable guides.
Published 09th May 2017 on TrustPilot
“Argentina Awesome in Early June”
Jacada Travel did a phenomenal job for my family and me in planning our time in Argentina. Our early June trip included several days in Buenos Aires, the Patagonian Lake District, Southern Patagonia Glacier, and some time at the beautiful La Bamba ranch north of B.A. Just a perfect trip. Time in each location was just right. The weather was perfect for hiking the Patagonian Lake District, exploring The Glacier National Park, touring Bueonos Aires and riding with the Gaucho's in La Pampa. The local guides who looked after us in each of the areas we visited in Argentina were top notch. I can't imagine how our trip could have been any better!
Published 30th June 2017 on TrustPilot
“Excellent and professional, caring and considerations”
Jacada travel advisor provided me detailed and professional cooments for what I need, and carings for my trip all the way.
Published 12th August 2016 on TrustPilot
“Great time thanks Jacada”
Jen Richt planned a wonderful trip for us to Chile and was responsive, attentive, and thorough. We would highly recommend her
Published 10th January 2017 on TrustPilot
Published 02nd February 2017 on TrustPilot
Every aspect of our trip was well arranged. Every person we encountered on this trip was pleasant and willing to go the extra mile to make our stay memorable. Chile is a beautiful country, inhabited by very friendly people. Lily did a great job working on the nuances of our itinerary, which needless to say worked perfect.
Published 10th January 2017 on TrustPilot
IVS and Mitu
“Jacada is one of the few travel companies that I trust with my families travels!”
Our trip to Chile was fantastic! George helped to plan a perfectly orchestrated trip. The Cliffs Reserve was promised to be a surprise thriller for our family. After trusting George with this recommendation the true surprise was that it was even better than promised. An "out of the way" hidden gem with a staff that compares to none that we have ever had at any 5 star resort. My family begged not to leave after 4 nights and we miss everything about our stay at Cliffs.
We had an amazing trip filled with wonderful extremes from rain forest to desert. Horseback riding on the beach, sand boarding on giant sand and salt dunes, shopping in Santiago, hiking, exploring salt flats, great food and wine and learning about Chile-perfect!
Published 22nd January 2014 on TrustPilot
“Family Travel to Chile”
Jacada helped our family plan a trip of a lifetime. The value of working with an agency with local contacts was clear when we faced travel delays. Jacada's people were on the ground in Santiago, greeted us as we deplaned and ran us through customs and to our next connecting flight. We literally would not have made it without them. Tierra Patagonia, Ciara' recommendation for Patagonia, was truly outstanding. Use them!
Published 29th January 2014 on TrustPilot
Our 10-week trip to Argentina, Chile, Easter Island, Bolivia and Brazil was amazingly executed down to the smallest detail, which was no small feat. Everything was pretty much perfect - the recommended hotels and excursions amazing and perfect for the family.
A lovely touch was the personalised message, from George, in each new hotel welcoming us to the hotel and the new area. No complaints!
Published 23rd January 2014 on TrustPilot
“Seamlessly perfect vacation”
My husband and I took a trip to Chile with Jacada Travel. We visited Santiago, Patagonia and the wine country. George, our agent with Jacada, helped to plan a perfect trip! Our accommodations were incredible, all of the transfers arranged by Jacada were perfect without any glitches, and everyone involved very friendly, helpful and professional. I would absolutely recommend traveling with Jacada to anyone. It was an amazing vacation, exactly what my husband and I were expecting.
Published 02nd April 2014 on TrustPilot
“Wonderful experience, expert help and service!”
We are big travelers, and have only worked with one other company in planning our travel. Jacada went above and beyond, and George was a pleasure to work with. We always had reliable transportation waiting for us, helpful guides, and best of all discovered towns and restaurants that we would not have stumbled across. Would recommend them to anyone traveling in uncharted territory that wants quality service, accommodations, and advice. Thanks for a great trip!
Published 01st April 2014 on TrustPilot
“wonderful to work wth”
George Warren at Jacada was easy to work with as well very informative and knowledgeable. He was responsive to emails and willing to answer any and all questions we had. His itinerary was excellent and priced well. George stayed in touch with us during our trip and when we wanted to make a change to our plans for the last day it was done without any extra charges and we had a great day!
We look forward to working with George and Jacada in the future.
Published 14th March 2014 on TrustPilot
Attentive to clients needs
Published 12th March 2014 on TrustPilot
“No hassle travelling in Chile and Easter Island”
George Warren (Jacada) tailor made a vacation to Chile/Easter Island for my group of friends. Because he has visited Chile many times, he was able to suggest the best places to visit and offered great hotel accommodations. He prepared us for the 4 seasons of climate one might experience in Patagonia, which we did. A representative was there every step of the way (7 flights). Overall we had a great experience.
Published 06th March 2014 on TrustPilot
“Excellent service, superb travel experience”
Our trip to Peru was the second vacation we've arranged through Jacada Travel. It was every bit as good as the first one we did to Chile in 2011. George was extremely helpful, working with our schedule and our wish list. His suggestion that we end our trip at Lake Titicaca paid off handsomely. It ended up being one of the highlights of the trip. George's attention to detail is tremendous, and his good humor made working with him very enjoyable.
I'm happy to use Jacada Travel whenever we want a memorable trip. We know that all the experiences will be first class and the arrangements will come off without a hitch.
Thanks again for a great trip. We're already thinking of the next one - this time, maybe Africa.
Published 18th September 2014 on TrustPilot
Wonderful trip to Chile. Jacada made us feel well cared for and allowed us to fully enjoy the trip without stress. Pretty amazing.
Published 28th October 2014 on TrustPilot
“Trust your most important travel and vacation planning to Jacada Travel with full confidence that they will exceed your highest expectations.”
Usage: Romantic, worry free and full service vacation in Argentina and Chile with main focus on a mix of trekking with luxury in Patagonia celebrating our 25 year marriage anniversary and my wife's 50th birthday.
Planning: Jacada Travel immediately responded to original inquiry. George Warren has extensive living and travel experience in Patagonia. George spent the time to fully comprehend my goals for the trip and our interests. He recommended an itinerary that included several areas of both countries. We worked through narrowing down the scope to a workable ~20 day vacation. He worked with me to enable the surprise presentation to my wife on Valentine's Day, 2014.
Communication: George was always available for calls and monitored email nearly 24 hours/day. When he was out on vacation, there was a knowledgeable representative that immediately responded to my inquiry. I never felt that there was a gap in coverage. I never felt that the time delta between U.S. and London was a problem.
Accommodations: Jacada Travel truly is the source for high end accommodation recommendations. Every place we stayed throughout the two countries was unique and either met or exceeded expectations set by George during our discussions.
Execution: I cannot say enough about the successful execution of the travel experience. All the people with whom we interacted during our trip were first class. The guides, drivers, hotel contacts, etc. were all timely and reliable. We felt like special guests especially upon check-in at a new hotel we would receive a personalized gift or note from [email protected] Travel. It is the extra touches that set this team apart from others. George insisted on getting us into a couple of restaurants in Buenos Aires and Ushuaia - if he makes a recommendation...take it!
Follow-up: Jacada Travel continues to be in touch with us to ensure that all aspects of the trip met expectations. I can tell that they want to continue to improve.
You can truly trust your most treasured vacation planning to Jacada Travel.
Published 12th January 2015 on TrustPilot
“Best travel experience ever!”
When my wife and I were searching around for a travel company to organize a trip for us to Patagonia, we found Jacada through a Google. We are very glad that we did. We live in Utah, and had some misgivings about dealing with a company in London. Our concerns proved to be completely unwarranted. From the very first phone call the customer service and professionalism were first rate. Our travel coordinator, Ciarra, put together a great itinerary that covered all the highlights that we wanted to include in this trip. She and the entire staff at Jacada worked to fine tune the itinerary to suit our preferences. No question or request was too small or inconsequential for them to address. They even made dinner reservations for us in the restaurants of our choice. Prior to leaving we received a personalized book that described in great detail everything we could expect to encounter in terms of the logistics of our journey. With some very minor exceptions, everything we were told happened just as described. We were met at every stop by a local guide and driver some of whom became our good friends. All the accommodations were first rate. At each location along the way we were presented with a personal note from our travel coordinator ( and often a bottle of wine) to welcome us and to update us on our itinerary. All the little touches enhanced our experience and made this Patagonian adventure the trip of a lifetime for us. I would not hesitate to use Jacada's services again or to recommend Jacada to anyone who desires to travel in this style.
Published 08th January 2015 on TrustPilot
“A wonderful experience”
Thanks to George for helping us plan an amazing vacation. We loved every minute.
Published 06th December 2014 on TrustPilot
George and staff did a great job arranging a custom trip for us and another couple. Just the right balance of comfort and adventure
Published 16th January 2015 on TrustPilot
We were very happy with the service we received at Jacada Travel. It was a pleasure to arrange our trip with George, and then everything worked flawlessly. Hotels were excellent, as were the guides, and the drivers. Notes from George along the way were a nice touch. No complaints!
Published 12th February 2015 on TrustPilot
“Another wonderful vacation organized by Ciara Owens of Jacada Travel”
This is the second time of having Ciara from Jacada Travel to organize our vacation to Latin America (Peru, Chile, Ecuador, Bolivia). We had wonderful time for both trips. Right from the beginning, Ciara listened to our needs and made lots of excellent suggestions in refining our vacation plan. She always put herself into our shoes and made valuable recommendations. On the ground, Jacada in-country supports are always attentive and responsive. Ciara keeps tab of our progress along our journey and made necessary refinement to our travel plan to ensure what is best for us. After we've engaged her at the start of the vacation planning, we know all we need to do is to sit back, relax, knowing that the only thing we need to do is to enjoy a fabulous vacation ahead.
Published 06th February 2015 on TrustPilot
“Excellent service, wonderful trip”
Ciara at Jacada did a superb job in designing or organizing a family trip to Chile. It was one of the best trips ever.
Published 23rd January 2015 on TrustPilot
Great service right from the begining. George Warren was fabulous. Helped with every detail. The trip was wonderful. Hotels amazing in great locations. Only one exception, hotel in Valparaiso, didnt meet same expectation but emailed George and he helped out right away. Regardless it did not detract from enjoyment of trip. Great guides, superb location of other hotels , great food, and excursions. He definitely knew Chile and Patagonia! I was not sure how this would turn out as this was my first expereince with Jacada, but it was really amazing! And we have travelled a lot with many tour companies. We will use Jacada again, and recommend to others, but I have to say, it was mainly because of George's excellent service!
Published 22nd January 2015 on TrustPilot
“Brazil and Argentina”
Most wornderful experience. We used Jacada travel for the first time following recommendation from one colleague. This experience by far was the best from all we used before. From the first e-mail trhough the last contact the agence consistently demonstrated very high level of service.
Published 19th January 2015 on TrustPilot
Travel Specialists that provide all the logistics for your dream trip. Essentially you tell them the dream trip you have in your mind and they put it together along with suggestions that you may not have thought of. A representative is waiting at airports to help with any issues including missed flights which is a great help if you are unable to speak the language. Guides and excursions are provided to fit your needs, but are flexible as it is a private journey. The dream trip with out any of the work doesn't come cheap, but is worth every dollar spent.
Published 15th April 2015 on TrustPilot
“Great organizers of adventure travel”
I retained Jacada to arrange a trip to Chilean Patagonia and Mendoza in Argentina for my spouse and myself in January 2016.
I was very impressed by their deep knowledge of the region and professionalism. Everything worked like clockwork, and we were accompanied by outstanding guides who were from the region and were interested and interesting. I was also very impressed that the guides had our itineraries, and we had hand-written notes from George Warren in our hotel rooms when checking in!
I can strongly recommend Jacada as travel organizer.
Published 20th January 2016 on TrustPilot
“Antarctica Adventure - Trip of a lifetime!”
We were very extremely happy with the Jacada experience. We were very eager to plan our trip to Antarctica and Patagonia and they worked to coordinate everything for us with Antarctica XXI. Ciara was our main contact and must have pulled together a million versions of the itinerary until we had examined every possible option and found the perfect fit . They were just as excited about our trip as we were! We spent a few days in Santiago before and then a week in Patagonia after the cruise. Both locations were amazing and we stayed at Singular hotels. They provided transportation at each stop and a full book beforehand with detailed itineraries for each leg of the trip. A wonderful experience !
Published 20th January 2016 on TrustPilot
“A Perfect 35-day South American Honeymoon”
Thank you Jobi and the entire Jacada Travel team for making our most memorable and enjoyable honeymoon happen!
The entire process – from planning, the trip itself, after trip service was amazing!
The planning process:
Jobi made sure she understands what we want exactly out of our trip and was able to plan the perfect honeymoon for us. It was obvious to us that she knows South America extremely well and was able to advise us with any questions we might have. She also took great initiative to follow up on e-mails and calls if she doesn’t hear from us for a day. Knowing that we like adventure and food, she was even able to recommend us down to the restaurants to book. Having a perfectly planned trip makes the execution less likely to fail.
The trip itself:
A few weeks before the trip, we received two little black books complete with all the information we need for packing and preparing. It was extremely useful. The trip itself was amazing! The guides were very helpful and informative, and we enjoyed our time in each place. The number of days spent in each place was just perfect, none too short and none too long, which again shows how well Jobi knows her clients and each location well. Furthermore, we were very impressed and pleasantly surprised that at every hotel that we check in, there is always a card (mostly handwritten) from Jobi welcoming us, and describing to us the location and what she thinks we will like best. It was a very nice personalized touch that always warms our hearts whenever we check into a hotel. The service during the trip was also beyond our expectations. Having a 35-day honeymoon bound to have some hiccups here and there, but despite the time difference, Jobi was always there to facilitate our needs.
After the trip:
Even though the trip has ended and there is no more obligation from Jacada to us, Jobi and her team (especially Chile team) were still helping us track some shipment back to Singapore. The final shipment (we custom made a 70kg moai statue from Easter Island) has finally arrived and we are extremely happy that there is a momento from our amazing South American honeymoon! We wanted to post the photo of the moai but there is no attachment option on this site :(
Thank you Jobi and the entire Jacada team for such a perfect and memorable honeymoon!
Published 14th December 2015 on TrustPilot
This had to be the most seamless experience I have had traveling. Emily and Susanne where always available to answer questions. We went to 4 different areas in Argentina and Chile. Upon arrival in each city, there was always some one to greet us and take us to the hotel. The guides we had through out the trip were A+. The guides got us through the airports without having to wait in line. Stella our guide in Buenos Aires was great and spent 2 days with us. Eduardo was our guide in Mendoza the wine region, took us to 6 winery's which he knew all the owners. We were treated first class. In Santiago our guide was Alvaro. he knew Santiago like the back of his hand. We went on a walking tour of the city. The main reason for the trip was Patagonia. The hotel (Tierra Patagonia) was unbelievable. 5 stars. I would uses Jacada, Emily and Susanne again to plan a vacation. Not a bad find for a search on the internet.
Thanks again for a trip of a lifetime.
Published 09th March 2016 on TrustPilot
Greg and Shelley Muhs
They completely understood our style in hotels and itinerary. Excellent guides, no glitches, everything was in perfect order. We are already planning another trip with Jacada.
Published 01st March 2016 on TrustPilot
“Jacada combined deep familiarity of client and the region traveled”
We recently spent three weeks in Chile and Argentina with all the arrangements made by Jacada. George Warren took the time upfront to learn about our interests and any limitations, and then worked through several itinerary iterations to get to the perfect trip. His personal knowledge of the lodges and hotels where we stayed as well as local guides and environment made all the difference, and the execution was flawless. George checked in with emails and notes thought the trip to learn how we were progressing, willing to make any mid course adjustments (although none were necessary). Where Jacada has local expertise, we would turn to them again for future travel in a heartbeat.
Published 28th February 2016 on TrustPilot
Retired couple from Savannah Georgia,USA
“Outstanding trip! Thank you Jacada!”
Fantastic job by Jacada! We will continue to use them and recommend them.
Published 20th January 2016 on TrustPilot
“Great advice in the planning stage and all their promises were fulfilled on what was an amazing trip that we will never forget”
Our experience with Jacada is based on our travels to Chile and Argentina and we found them from start to finish to be extremely professional and we would highly recommend them
Published 24th March 2016 on TrustPilot