Testimonials

Excellent 4.9 out of 5

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12th May 2024
Verified order
Highly recommend

The service was excellent from start to finish. All the little details that were thought of made the trip extra special. The itinerary was tailored especially for us, based on what we said we liked/disliked and wanted to get from the trip, and our agent David really listened and put something really special together for us. Will definitely come back!

B
10th May 2024
Verified order
A truly elevated travel experience

Jacada created a truly exceptional travel experience for me and my partner for our 20th wedding anniversary to Greece. On the planning side and execution of the trip, the entire staff worked together to take care of our every need. All staff members listened to our preferences and then designed a trip that felt very catered to how we wanted to spend our days. The accommodations were fantastic, all drivers were beyond professional. Whenever changes were made (some by unpredictable travel issues, others made by us as we changed priorities), the Jacada staff nimbly made all the necessary arrangements, and even went the extra mile to do things like let a hotel know we were coming in early to see if our room could be cleaned first thing. It was this level of attention to detail that made the experience seamless.

Zerden
08th May 2024
Verified order
Exemplary Service and Unforgettable Experience with Jacada Travel

My recent experience with Jacada Travel was nothing short of exceptional. From the moment I reached out to inquire about planning a trip to Southeast Asia, I was met with professionalism, enthusiasm, and a genuine commitment to crafting the perfect itinerary tailored to my preferences.

The team at Jacada Travel went above and beyond to ensure every aspect of my trip was meticulously planned and executed flawlessly. Their attention to detail was evident in every step of the journey, from handpicked accommodations that exceeded my expectations to unique, off-the-beaten-path excursions that allowed me to truly immerse myself in the local culture.

What truly sets Jacada Travel apart is their dedication to personalized service. My travel designer, Rosanna, took the time to understand my interests, preferences, and travel style, curating an itinerary that not only checked off all the must-see destinations but also included hidden gems and insider experiences that I would have never discovered on my own.

Throughout my trip, I felt incredibly well taken care of. The local guides provided by Jacada were knowledgeable, passionate, and went above and beyond to ensure I had an authentic and enriching experience in each destination.

I cannot recommend Jacada Travel highly enough. Their dedication to excellence, personalized approach, and unwavering commitment to creating unforgettable experiences truly set them apart. Whether you’re planning a luxury getaway, an adventurous expedition, or a cultural immersion, Jacada Travel will exceed your expectations and leave you with memories to cherish for years to come.

Tarnopolski
03rd May 2024
Verified order
Amazing !

Amazing !! A perfectly planned experience. Peru is truly magical. Thank you !

ven
02nd May 2024
Verified order
Like pushing the “easy” (and luxury) button for travel

I will never travel internationally without Jacada again! I’ve never used a travel agent before, but booking 8 days on safari in South Africa was intimidating. I did weeks of research on my own, and I’m an experienced and confident traveler, but I really wanted help and guidance for this one. I reached out to Jacada after seeing an article on their website in my research. In my initial call with James, I immediately knew I was in the right hands. He offered me tips and advice I never would have figured out on my own, and we made several decisions on the spot that I’d been agonizing over for weeks. In subsequent calls and emails, I laid out exactly what we were hoping for, and the kinds of experiences we wanted for my 11-year-old son. James put together the perfect itinerary at two different lodges, both of which exceeded every expectation. The level of detail his team provided before our trip–everything from packing advice to luggage limitations to tipping practices–was extraordinary. It was wonderful to have one dedicated person to ask all of our preliminary questions about traveling, visas, accommodations, and transportation. They also arranged all of our transports between lodges. Having a dedicated guide meet us at JBN after 24 exhausting hours of flying to walk us through customs, baggage claim, and hotel check-in was a godsend. There was nothing Jacada didn’t think of. We also had a dedicated contact while on safari to ask questions, alert us of airline changes, and arrange back-up travel arrangements when one of our flights was canceled due to weather. It would have been super stressful to try to figure all of that out on my own from South Africa. Working with James and Jacada was an absolute dream, and I’m already dreaming about where our family will go next–with Jacada’s help.

Urban
29th Apr 2024
Verified order
4wk Southeast Asia trip

Ellie Khoury helped us plan an excellent customized 4 week tour through Vietnam, Laos, and Cambodia. Gilda Tang was an excellent concierge. Together they worked as a team to smooth the experience.

Mitchell
28th Apr 2024
Verified order
Outstanding!

We worked with Lizzie and Melanie to plan a trip to Peru. They were both very easy to work with, knowledgeable, and responsive. They planned an outstanding trip for us! We stayed in incredible accommodations, ate outstanding meals, and engaged with terrific tour guides at fascinating sights. They went out of their way to help us in every way and we are so grateful! And, after the trip, they reached out to see how everything went and arranged a call simply to get feedback. They are an A+ team!

Karen
26th Apr 2024
Verified order
The staff assisting the planning and…

The staff assisting the planning and helping with issues while we were away made the holiday absolutely stress free. Everything was perfect

Kim
25th Apr 2024
Verified order
Vietnam/ Cambodia trip

I was hesitant on using a travel service that I’ve never used before, and I am so happy that I found Jacada to plan our most memorable trip to Vietnam and Cambodia. It was a trip of a lifetime and I appreciate all of the thought-out planning that was customized for us, our 4 kids ranging from 11- 16 years of age and my 71-year-old mother. They took care of all the details and allowed me to enjoy my vacation and to be stress free the whole entire time. All of our personal guides were exceptional, and the places that we visited were not tourist traps and were among the most breathtaking places we’ve traveled to. The team at Jacada, Leanne and Cathy, were professional and knowledgeable, and I am so thankful for them. I highly recommend them, and I am excited to use them again.

B
24th Apr 2024
Verified order
Argentina Trip

We used Jacada to help plan a trip to Argentina. No one in our group had ever been to the country and Jacada’s expertise and experience proved extremely valuable. From hotel accommodations, tours, travel, dinner reservations and everything else it was first class and so smoothly coordinated! Really glad we used Jacada and will definitely use them again.

Scott
24th Apr 2024
Verified order
Our trip was beyond our expectations!

Our trip was perfectly organized. The hotels were fabulous, the guides for our tours were beyond our expectations, and every single aspect of the trip was carefully planned. The only hiccup that could have affected us (a strike by the Italian Rail Line) was handled and we were rescheduled within hours. If we had not used Jacada Travel, we would not have even known about this issue! I highly recommend Jacada Travel and especially, Murray & Marta!

McCann
23rd Apr 2024
Verified order
This trip was a dream

This trip was a dream! The team at Jacada organized a seamless Ireland adventure for our family with every detail attended to. If you are a mom who usually gets stuck dealing with all of the logistics and feeling stressed before and during a trip dealing with being sure transportation/tours/etc are smooth, this is the best gift you can give yourself! Stress free travel!!

Camper
20th Apr 2024
Verified order
Vietnam Cambodia trip of a lifetime

Knowledgeable agents who were very familiar with the cities and sites we wanted to visit. Well developed itinerary. Travel arrangements were flawless, with punctual and informative drivers and tour guides. Hotel accommodations were outstanding. Itinerary included some flexibility on what we wanted to do once we arrived at our destinations.
Communications between travel agents and us were timely, informative. Their suggestions made us aware of sites that we would not have visited on our own.
In aggregate, an outstanding experience. The agency was excellent and we will use them again for our travels. Highly recommended

Peppe
19th Apr 2024
Verified order
We loved everything about our trip to…

We loved everything about our trip to Japan and Thailand. The hotels, tour guides and restaurant recommendations were all excellent.

Mazal
17th Apr 2024
Verified order
Highly recommend Jacana

I’ve used several high-end travel companies and Jacada is the best! We just finished our third trip with them. Their agents are very personable and they pay great attention to detail. I also appreciate that I can contact them any time on my trip if I run in to any issues. Highly recommend.

Watkins
17th Apr 2024
Verified order
Vietnam Tour

The Jacada team did a great job planning our Vietnam trip. They selected nice upscale hotels, the guides were experienced, informative, professional with good English language skills and the tour activities sites we visited as selected by the Jacada team were good, interesting and varied and included some non-traditional choices (such as Vespa riding in Ho Chi Minh City) that that were some of the highlights of our trip. The Jacada team added a personal touch by staying in touch during our tour, leaving notes, adding surprises such as complimentary massages at two of our stops and arranging a birthday cake to be delivered to the room for the birthday of one of our group. We plan to use Jacada to plan future trips and will be recommending Jacada to our friends.

D.
16th Apr 2024
Jacada did a great job on our Argentina trip

Buenos Aires: 4 days/Alvear Palace Hotel
El Calafate: 2.5 days/Eolo
Iguazu Falls: 4 days/Awasi
Buenos Aires: 1 day/Alvear Palace Hotel

Our experience with Jacada was an A+ every step of the way. Lily and Melanie worked with us prior to the trip in every detail of the planning. They asked great questions about our interests and what we were hoping to focus on during our time in Argentina. They arranged all of our guides and Argentina flights, restaurant reservations and accommodations.

All of our guides were informative and on time and were already aware of our interests and itineraries.

Monica, our main contact and transport guide in Buenos Aires was amazing. She escorted us through the airports from the car through the check-in process all the way to the security points making sure the luggage destinations and flights were correct. She pointed out restaurants near the hotel that turned out to be our “go to” places to eat near the hotel. Fervor, just around the corner is even a Michelin mention and well worth going to.

The number of days in each place was just right. We had enough time to learn from our guides and also have some time on our own to explore or just relax in the most beautiful lodges.

I would highly recommend a repeat of our itinerary and using Jacada for anyone who wants to get a great first experience and an overview of Argentina.

Abra
13th Apr 2024
Verified order
Exceptional customer service

The Jacada Travel Designer (Delfina Russo) and the assigned Jacada Personal Travel Concierge (Carlos Machado) were exceptional communicators. They were reliable and cared a great deal that I felt listened to and my needs were met before, during and after the trip. I never felt alone while I traveled solo. I never felt rushed or invalidated when I discussed matters with any of them. I never felt any form of impatience. They were professional, truly attentive – they embodied exceptional customer service. My travel designer, my concierge and my local chaperones in Chile were all exemplary. I am very pleased with how my solo travel was realized from start to finish. THANK YOU, my Jacada team!

Molony
13th Apr 2024
Verified order
Trip was excellent

Trip was excellent. Fabulous hotels, easy transfers, pleasant and customized tours. Would book with Jacada again.

Lorenson
12th Apr 2024
Verified order
A Trip of a Lifetime in Argentina and Chile

Our trip was fabulous from start to finish. Our travel designers were detail oriented; our travel progress was seamless. We enjoyed highlights of Argentina and Chile that we would otherwise not have known about, thanks to thoughtful planning. This was not our first Jacada trip nor will it be our last, if we have it our way!

Thornton
10th Apr 2024
Verified order
Ellie put together an exciting…

Ellie put together an exciting itinerary with all the sights that I needed to see. Staying at the hotels for at least 3 nights kept the fatigue to a minimum, and all the hotels were terrific with comfortable beds and climate controlled rooms. The breakfasts were wonderful with great fresh fruit and tasty pastries. The guides were always on time and escorted me as far as they could in the airports. In all, it was a terrific trip!

Charlie
05th Apr 2024
Verified order
Ellie and Gita did a great job planning and executing my Australian adventure

Ellie and Gita planned an amazing adventure in Australia for my sister and I. The accommodations were great, all transfers seamless, and the itinerary covered everything I wanted. The attention to detail was exceptional. Thank you.

Jan
04th Apr 2024
Verified order
Meg and Rita put together a trip to…

Meg and Rita put together a trip to Portugal on very short notice for my husband and me. Every moment was special. We loved every driver, every guide, every hotel stay, all the restaurants, and so much more. We do not have any criticisms, only positive remarks. Our time in Lisbon was extremely enjoyable. Next we stayed in the Duoro Valley and it was very peaceful and beautiful. Our final stay was in Porto. Porto is a culturally rich city. Every guide and driver showed up early and they were all very kind and very knowledgeable. We will definitely use Jacada again for any future trips.

Beinhorn
03rd Apr 2024
Verified order
Colombia 2024: Beautiful, Stress Free Trip

I spent 9 days traveling solo in Colombia, specifically Bogota, Medellin and Cartagena. The trip was planned so thoughtfully and thoroughly, and they took into consideration all of my feedback and interests. From hotels to restaurants, to tours, everything exceeded my expectations. Lily and Berni were great to work with, and always available to discuss the details of the trip, if needed.

They carefully curated a beautiful list of boutique hotels that had all of the amenities I wanted. And booked a few restaurants with all of my “wants” included.

The tours were very well planned out, with expert tour guides, who were personable and thoughtful.

The English speaking guides and drivers were all on time/early when picking me up/dropping me off at the airport and for all excursions, which I greatly appreciated. I went to three cities in Colombia, and they booked all of the internal flights. They sent me my boarding pass a few hours before my trips, my guides took me into each airport, and made sure I got to where I needed to go. Their knowledge and passion for their cities was infectious, and made the experience that much more interesting and personal.

There was also a 24/7 What’s App group while away, which was a wonderful way to stay in touch and get immediate responses, if needed. Olga and Jessica were my contacts in Colombia, and they were super responsive, helpful and lovely.

If you’re thinking about booking a trip with Jacada, just do it, you won’t be disappointed!

S
30th Mar 2024
Verified order
A Luxury Trip to Costa Rica

We requested an itinerary to see the Costa Rica wildlife. Jacada designed our trip to maximize our sightings with stays at wonderful properties. Our planner listened to what we wanted and delivered the perfect trip for our needs. All of the activities planned were provided by guides with great skill and knowledge. And the Jacada ground support while we were in county was excellent, both in timeliness and substance. We plan to book with Jacada again.

Bath
28th Mar 2024
Verified order
My trip to Portugal was wonderful

My trip to Portugal was wonderful! I planned it with Meg and Rita, and their suggestions, answers to my questions and support all the way made my trip! I could not have done it without them!
I travelled alone, so especially as a senior , my family knew I was really not alone!
The drivers I had in Lisbon to Coimbra, and then in Coimbra to Porto were so helpful and attentive to all details.
Each hotel was more beautiful than the previous one, so much so I can not pick a favourite!
Meals were excellent!
I attended Fado in Lisbon and then a surprise Fado with Coimbra university students in Coimbra. This was arranged by Meg and Rita, was a complete surprise and so enjoyable!
The tour of the Roman ruins in Coimbra was informative and this guide was exemplary!
The Lifestyle tour with Magdalena in Porto was definitely a highlight of my trip!
Also I was able to return to Carcavelos, have lunch with friends, and also went to see the house my husband and I had built 45 years ago! Definitely a high light.
Meeting Rita in Porto was lovely. I’m so impressed by her. I could continue, but this is already too verbose!
Thank you Jacada , and especially Meg and Rita for this wonderful experience!!!

Lennan
28th Mar 2024
Verified order
a PHENOMENAL experience

The entire process was seamless, from planning to execution. Rachel, Lauren, and Anna thought of every detail; they worked with us constructively to plan a GORGEOUS trip within our budgetary constraints; and they created and threw in for us so many additional experiences that were so thoughtful and helped make the trip incredibly memorable.

Claire
26th Mar 2024
Verified order
I usually do all my own travel planning…

I usually do all my travel planning independently but found myself desperately in need of time away, without the time to actually plan the trip. I did some research and settled on Jacada based on their other excellent reviews. I used Jacada to help me plan my first trip to SE Asia (Thailand, Laos and Cambodia for 2.5 weeks), which was also my first long solo trip overseas. Everything was seamless. Leanne, my travel planner, and Grace, my concierge, listened to what I envisioned for my trip and made it happen. I didn’t have to think about a thing on my trip and it was a refreshing, wonderful experience! The local travel guides were great, especially in Thailand and Cambodia. I was treated to amazing experiences that were far from the typical tourist, crowded excursions and made me feel truly special. It wasn’t cheap but you really get what you pay for and I feel it was worth it, a good value all things considered.

Samantha
23rd Mar 2024
Verified order
Exceptional experience at a reasonable…

Exceptional experience at a reasonable price point! We were so taken care of it set a new standard of service for us. I attribute this to both Jacada services and support as well as the Vietnam hospitality and services industry. Their partnership ensured that we were always attended to and had everything we could possibly need. I will always use Jacada for future trips. Our agents were David D’Arch and Grace Elliot. Thank you both for making this trip an experience of a lifetime!

Cadsawan
22nd Mar 2024
Verified order
Murray and Marta did a great job!

Murray and Marta did a great job!

Kent
21st Mar 2024
Verified order
Great trip!!!!

Lizzie and Anabel were amazing to work with. Both are very knowledgeable and were responsive to our wants/needs for the trip.

Groshong
20th Mar 2024
Verified order
2nd trip with Jacada

For our second trip with Jacada in the last year, Ellie and Cathy gave us another fantastic adventure. Everything was once again meticulously thought out and planned, and allowed us to create memories that will last forever. Looking forward to future trips with Jacada

D
19th Mar 2024
Verified order
perfectly designed

Jen Richt designed the trip perfectly for me and my best friend on our first trip to Colombia. She heard us loud and clear and put together an itinerary that was diverse, covered a lot of ground and was exactly what we were looking for. A trip of a lifetime!

Davis
19th Mar 2024
Jacada planned the perfect trip!

I’ve never traveled via guide or planned a trip with an agency before…but I was blown away with Jacadas execution, knowledge, service and hospitality. From the first phone call, to the various drivers, guides, and reservations, to the very last farewell, Jacada made our Peru vacation absolutely spectacular. I highly recommend Ludwick, our guide in Cusco & Machu Picchu. He is such a wonderful person and the perfect guide. He took such great care of us, was flexible and so knowledgeable. I am very thankful for his guidance. I want to come back and hike the Inka Trail with him in the near future! Peru is a special place. Our driver, Sam, was also so helpful and compassionate. He went above and beyond for us when we forgot an article of clothing in one of our hotels. And our driver Carlo was such a pleasure. I highly recommend Jacada and the service they provide. Thank you so much for helping plan the perfect vacation. I cannot wait to book a future trip with you.

cardone
17th Mar 2024
Verified order
Jacada continues to excel

Jacada continues to excel. From planning to execution they are meeting and exceeding our expectations. Frequently they are able to anticipate our desires and create a memorable experience.

Daniel
17th Mar 2024
Verified order
Don’t hesitate to book with Jacada Travel!!

We booked our honeymoon in Chile and Argentina with the Jacada team and we wouldn’t recommend anyone else! Jacada took our interests, desires and preferences to heart and developed the most amazing week itinerary/ From the quality of local guides to the hotel bookings and food suggestions, all of our needs were met and exceeded. We did not encounter a single issue and we give full credit to our planners and local team.

King
16th Mar 2024
Verified order
Perfect, well balanced, culturally rich Family Vacation of a lifetime

We went to Marrakesh, Essaouira and Oualidia with Jacada. Our only regret was not having had more time to spend in Morocco. It was absolutely magical. James from Jacada must have been able to read our mind putting the perfect vacation together, which not only the adults but also our 6 and 10 year old boys enjoyed. Everybody we came in contact with was absolutely professional, kind, flexible and kid-friendly. We always felt safe, well taken care of and in good hands. Particular shout outs to Sallah, our guide in Marrakesh, and Mohammed, our driver.

LOMBARDI
15th Mar 2024
Verified order
First Time to Forever Jacada Customer

From start to finish everyone I interacted with was wonderful to work with! I’ve never worked with a travel agent before my trip and now I’ll never travel without one!! It was so nice to sit back and relax and have a trip planned for me that was totally customized to me and my preferences. We had an absolutely incredible time on our trip and I feel like they took extra precautions to make sure we were safe and had a good time! Truly, I would not have had as good of a trip if I planned it on my own. Worth every penny!!!!!

Amrit
06th Mar 2024
Verified order
Amazing Thailand itinerary!

We had an incredible experience planning our honeymoon with Leanne and Gilda from Jacada. They crafted a personalized itinerary that exceeded our expectations, taking into account our desires and budget. Leanne’s insight on different islands and cities was spot-on, and the detailed emails, including maps of international airports, made our journey seamless. The constant communication and check-ins added a sense of comfort, and the guides provided an immersive cultural experience. Jacada’s choice of companies and VIP treatment truly made our Thailand honeymoon unforgettable. The balance of activities and relaxation was perfectly planned, especially for purpose of a honeymoon. The hotels curated by Jacada were not only beautiful and dreamy, but also so unique. Overall, Jacada’s meticulous planning created the most memorable and well-rounded experience for our honeymoon and we are so so grateful! ☺️

W
04th Mar 2024
Verified order
Africa Adventure

Another incredible trip by Jacada. This was our 3rd booking and it did not disappoint. Everything was specialized to our interests and executed perfectly. Well done Jacada.

lyndsay
02nd Mar 2024
Verified order
Magical Costa Rica trip

I just came back from my Costa Rica trip , it was amazing, the attention to details , everything I wished for in this trip was there , not to mention the lovely surprises arranged by lily and Berni like lovely picnics , photographer and even a helicopter ride . We had the best time this is my my fifth trip with Jacada and second trip with lily and berni again I’m so pleased with everything

Althani
29th Feb 2024
Verified order
Jacada and Jacob Maahs – EXTRAORDINARY!

Jacada provided impeccable customer service for our trip to Namibia for our ten year anniversary. Our amazing trip designer Jacob Maahs was super brilliant in the itinerary he created for us, and he pulled it off at the very last minute (we are bad planners). He was a true pleasure to work with and I would trust him with any and all my future adventure travel needs.

Harold
28th Feb 2024
Verified order
Jacada planned our trip of a lifetime…

Jacada planned our trip of a lifetime to Vietnam and Thailand in January/February 2024 for 3 weeks. From the moment we landed in Hanoi, they prioritized our entry through customs to a no wait line and transferred us to our guide and driver. It was seamless and professional the entire trip. We experienced the culture and people in authentic day trips through the trip. Making rice paper in countryside home, drinking tea and playing music with a local family to traveling the Mekong delta in a fast boat. We had 6 different guides/drives and all of them made sure our experiences were perfect. The accommodations were all 5 stars and well situated and appointed. The top hotels included Capella in Hanoi, Four Seasons in Hoi An and Six Senses in Kao Yao Noi. It would be very difficult to not use Jacada again after having sure a wonderful trip with no worries. My trip advisor Rosanna Convey made sure we hit all the top spots and had the most spectacular trip.

baker
27th Feb 2024
Verified order
Perfectly planned and executed African…

Perfectly planned and executed African safari

Doug
27th Feb 2024
Verified order
The organization and detail of travel…

The organization and detail of travel was superb! Jody and Charlotte helped every step of the way. It was a luxury safari. The game drives and accommodations were wonderful. It was a trip of a lifetime!

Fujikawa
23rd Feb 2024
Verified order
Personal and Quality

Landing at airport and being greeted by a personal representative to walk you through every what, where and when.

Anderson
22nd Feb 2024
Exceptional Trip to SE Asia

What a fantastic trip to SE Asia! The trip could not have been better. The activities and tour guides were terrific. The food was delicious and the hotels were each unique with terrific customer service. Rachel and Cathy at Jacada were so professional and a pleasure to work with to plan this trip. It isn’t easy to flawlessly coordinate lots of local flights and connections, but everything went smoothly and we thoroughly enjoyed it. Kudos to the Jacada team!

Judy
16th Feb 2024
Verified order
The team at Jacada is hands down the best!

Every detail from the lodging at 5 different stops, to transportation in-between, to recommendations on what to do and planning excursions was handled with absolute precision by Ellie, Cathy and the rest of their team. Cannot recommend working with Jacada, specifically Ellie and Cathy, highly enough. They made it possible for my family to enjoy the trip of a lifetime!!

K
15th Feb 2024
Verified order
Unparalleled Planning and Execution

Everything from the almost last-minute pivot to travel to Costa Rica and the execution of the scintillating itinerary was amazing. Demi Roberts planning and coordinating was seamless. The Jacada local team accommodated every wish and needed adjustment as did the resorts. But above all, the activities were beyond our highest expectations. Active stops (zip-lining, horse back riding, dolphin watching, hiking) and hands on activities (cooking with locals, coffee and chocolate making) made for the perfect blended holiday. There was just so much to rave about and we were over the top thrilled with all the attention and planning that Demi gave us in the planning and execution. All three generations loved every minute of a memorable adventure. THANK YOU JACADA!! We’ll be back!

Hirsch
14th Feb 2024
Verified order
Complete experience planning and implementation

Full wrap-around service for an extraordinary experience

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