We used Jacada to plan our honeymoon to Africa. The trip consisted of 4 nights in Capetown, 3 nights in Sabi Sands at Dulini, and 2 nights in Livingston, Zambia visiting the falls. The overall experience was amazing. Our only regret was that we didn’t have more time. My wife wished we had more time to shop… I thought it was perfectly timed. Every recommendation that Tessa made for our trip was brilliant. Dulini was an absolutely amazing place and we highly recommend getting May or Steve as your guide. In Capetown, make sure you go to the Flagship. Try to work in a day to visit Stellenbosch and the wine region. In Zambia, visit Livingston island. Angels/Devils pool is not for the faint of heart, but the lunch they served was amazing. Amazing Experience!!!
I would recommend that the personal guides go on the hikes and tours to experience what it is like to traverse the venues with all the bus tour attendees.
Jacada is heads and shoulders above the rest. Their service level is impeccable and attention to detail is phenomenal. Jacada will find you the best places to stay and visit and pamper you with insider info, personalized pickup and drop off services and personalized welcomes at the hotels. I will definitely use Jacada again and I highly recommend them.
Well organised, best rooms in hotels, good guides, transportation fine.
We had Jacana Travel organize for us a trip to South Africa, Zambia and Botswana. They did a fantastic job as everything went according to plans. The places they suggested were great and all of us had a very pleasant experience. We have no reservations in recommending Jacana to anyone looking for a diverse trip where all the details, including some handholding, are taken care. Jacada also understood what we were looking for in a trip and made great recommendations in regard to where to stay and what to do.
It was an amazing experience! Johnny and his team at Jacada were most helpful, made all the arrangements that was first-class. We had a great time thanks to Jacada. I would highly recommend Jacada for all future travels, I know I will use them again for sure. Johnny was very patient with me as we made many changes to the trip. He worked very hard to make sure that everything was just right. It was amazing how everything worked like clockwork when we got there. The local guides were very good, accommodations 5 star!
We were very extremely happy with the Jacada experience. We were very eager to plan our trip to Antarctica and Patagonia and they worked to coordinate everything for us with Antarctica XXI. Ciara was our main contact and must have pulled together a million versions of the itinerary until we had examined every possible option and found the perfect fit . They were just as excited about our trip as we were! We spent a few days in Santiago before and then a week in Patagonia after the cruise. Both locations were amazing and we stayed at Singular hotels. They provided transportation at each stop and a full book beforehand with detailed itineraries for each leg of the trip. A wonderful experience !
Our trip included the best of city sightseeing (Johannesburg and Cape Town) along with Hermanus…coastal marine life sightings, luxurious train travel from Pretoria to Cape Town, thrilling safari experiences in Sabi Sands. Tessa and team at Jacada were wonderful to work with and customized the trip based on our interests and timing. All excursions were well planned and executed. The guides provided were intelligent, helpful, gracious, and knowledgeable. They arrived promptly for our excursions and exceeded our expectations. They represented four different native tribes, and helped us to understand the history, culture and politics of South Africa. The hotels were exceptional in their location, service, and amenities. The guide/driver and tracker on the safari were extremely knowledgeable about animal behavior and made every effort to find and show us 26 different species of mammals. It was a trip of a life time! Thank you, Jacada Travel
We have recently returned from Vietnam and Cambodia. Before booking with Jacada, I had never heard of them but was impressed with their approach and first hand experiences. We entrusted Kate and Alec with the itinerary, choice of hotels and excursions and could not have been more impressed. Their agents in the area, About Asia, similarly, could not have done more to ensure that we had an excellent holiday. I would recommend them unreservedly.
Personable and professional……knowledgeable and insightful….. Caring and committed….. The Jacada team helped create an adventure of a lifetime for my family!!!! Looking forward to the next!
George at Jacada put together an unbelievable trip to Iceland. We have nothing to say but WOW! My husband really said (several times) that we weren’t on a vacation but we were on an adventure! The hotels were perfect! We loved both of them. The people were great. And our guides were so friendly, knowledgeable, and just fit in with our family. We loved all of them. All 4 guides were so wonderful; we enjoyed meeting more locals and hearing each of their stories! Each day we were there brought more incredible scenery and fun things to do! When we’ve asked each other what day was our favorite, I don’t think any of us could answer! Everything we did from the hikes, the glacier hike, the volcanoes, the snowmobiling… They were all so different! LOVED every second! It was really a trip of a lifetime!
Our trip was to Vietnam and Cambodia. The choices of hotels were also excellent, the best available in the locations. We enjoyed the activities, which were varied and adapted to our age and preference even the first morning tai-chi lesson at six. The guides were knowledgable,easy going and always prompt on time. Drivers and vehicles both of high quality. Their choice of travel by boat or Van was great as road or traffic conditions were chosen to be most convenient for us. They organized surprise lunches in the middle of the jungle, complete with table linnens, porcelain dinnerware and real glasses. Another time people came out of the jungle with glasses filled with champagne to welcome from a boat trip. Traveling with two aging couples, we had a wonderful time.
We traveled for two weeks in South America. Starting in the lovely historical city of Quito, we knew we were in for a treat. Jacada handled every detail of our travel, pick-up, hotel, touring, restaurant experiences, etc. flawlessly. They transferred us to the next part of our trip, the Galápagos Island cruise without a hitch. We enjoyed five days on the Santa Cruz II, which offered superior service, excellent accommodations, as well as wonderfully prepared food, and well educated, knowledgeable guides. You could not ask for more. Once we retuned to land we were back in Jacada’s capable hands as we flew to Peru. We continued to explore the land and history of the Inca people. Everywhere we visited, each hotel we stayed in, each guide who lead us was exceptional. I have traveled extensively in my life but have never felt so worry free on a trip before this time. I would not hesitate to recommend Jacada to any traveler looking for a first class experience, worry free, on their vacation. I would give them 6 stars.
This was our first experience with Jacada and they did an amazing job. George, with his gentle questioning, got a good sense of who we were as a family and planned it perfectly. Our guide, Max, was brilliant and had so much knowledge, but was also very patient and good fun. The hotels, being mainly Belmond, were of course the best you can buy and the facilities and staff reflected this…we were made to feel very special everywhere we went. Thank you George….you did good!!!!
George from Jacada arranged my honeymoon in Brazil and Argentina in December 2015. He was attentive, friendly, instructive, and above all guided me through the whole process. It wasn’t a “fire and forget” booking – George and his team were in regular communication to make sure the trip had all the personal touches that made it special. I would heartily recommend Jacada to anyone looking to arrange the holiday of a lifetime.
Jacada travel advisor provided me detailed and professional cooments for what I need, and carings for my trip all the way.
This had to be the most seamless experience I have had traveling. Emily and Susanne where always available to answer questions. We went to 4 different areas in Argentina and Chile. Upon arrival in each city, there was always some one to greet us and take us to the hotel. The guides we had through out the trip were A+. The guides got us through the airports without having to wait in line. Stella our guide in Buenos Aires was great and spent 2 days with us. Eduardo was our guide in Mendoza the wine region, took us to 6 winery’s which he knew all the owners. We were treated first class. In Santiago our guide was Alvaro. he knew Santiago like the back of his hand. We went on a walking tour of the city. The main reason for the trip was Patagonia. The hotel (Tierra Patagonia) was unbelievable. 5 stars. I would uses Jacada, Emily and Susanne again to plan a vacation. Not a bad find for a search on the internet. Thanks again for a trip of a lifetime.
We would highly recommend Jacada and Jonny to anyone–and, in fact, already have recommended it to my brother! Jonny was incredibly patient and flexible during the planning stages. He listened to exactly what we wanted and was able to deliver an amazing experience that exceeded our expectations. It was so reassuring to have contacts in-country in case anything came up, but everything went like clockwork. The guides were amazing, the hotels were beautiful, the service was excellent. We would love to book with Jacada and Jonny again!
Jacada organized a two week trip through South Africa. Byron at the London office spent a lot of time discussing our wants and helped us narrow down our choices to give us the best and most varied experience within our time frame and our budget, and boy did he succeed! Everything went like clockwork–from the initial contact at the airport where we were whisked through the incredibly long line up at passport control ( after 30 hours of travel, that was the best thing ever!), to the amazingly sumptuous lodges, to the drivers who took us from one destination to another. I felt like a princess on this trip and am now officially spoiled and unwilling to settle for anything less. Thank you for a wonderful experience
We took a family trip (4 of us) to Belize arranged by Emily from Jacada. As is typical for Jacada, everything was perfect. From the unique resorts (Table Rock and Victoria House), to the incredible excursions planned for us, the vacation was amazing. Every detail was taken care of. Having Emily from Jacada plan your vacation is completely stress free. We will definitely use them again.
My sister and I have been with Jacada since 2013 for our first trip to South America planned and designed by George Warren, and for three consecutive years to Argentina, Chile and Peru. For us Jacada Travel and specially George with whom we rest assure that we will receive the high standards of every minor detail that comes across our minds. All i have to do is inform George of the desired country, the dates and everything is settelled, Our last trip to Peru in December 2015, all i can say is one word PERFECTION from the first email to George, Our professional tour guide at the Sacred Valley and Cusco Johan Sueros, and Chef Marisol Chocano unforgettable culinary tour at Lima and of course George’s welcome notes at every hotel. Now I can not wait for the little black book for our next trip.
Jacada Travel was great to work with throughout the process. From the very beginning and listening to what experiences we wanted to have and customizing our trip to us, to helping us get reservations at a specific restaurant, and modifying our itinerary a month or so before to include shark diving all while keeping within our budget. All transfers were seamless throughout the trip and private guides were very knowledgeable and friendly. The places we stayed were so unique and each place made us feel at home.
They completely understood our style in hotels and itinerary. Excellent guides, no glitches, everything was in perfect order. We are already planning another trip with Jacada.
Our first experience with Jacada. It was flawless. Great attention to detail, perfect selection of areas to visit and camps where to stay and, most importantly, a great choice of service providers. They (Jacada) will be the first ones we call to plan our next trip.
Jonny and Jacada agents in England and South Africa created a flawless experinece for us. Their attention at the beginning with a conversation to discover our travel needs/wants and while on the trip with personal notes at each lodging place was astounding. Their knowledge of unique experiences whether of lodging or activity is extensive and up-to-date. We felt supported and able to fully enter into our first time to Africa. We returned home rating this trip at the top of many wonderful trips and are already talking with them about our next trip to South America. Anne Miner-Pearson, USA
Our 8 days in Argentina, to visit our daughter during her junior year abroad, were just right: 3 days in BA, 2 days in Iguazu and 2 days on an idyllic horse ranch. Intensity to relaxation. Everything went as planned, and felt effortless. Constanza is an amazing guide. We are experienced travellers and had only used an agent once before, and think this trip was perfect.
Totally organized, totally professional. Trip of a lifetime.
Jacada Travel and Ciara especially was very professional. the whole trip was well organized . All the little details along the way were taking care of. Ciara was always a step ahead with little notes in our hotel or with the guide. We had a beautiful trip
Rachel planned an absolutely fantastic honeymoon for us in Southeast Asia. Could not recommend her or Jacada more highly!
Attentive to the preferences of the traveler, carefully arranged tours with an eye to details, excellent tour guide, smooth and easy transport from place to place, well thought out restaurant recommendations: superb in every way! Absolutely recommend this travel company.
The team was great to work with – from start to finish. The attention to detail and coordination was unmatched, truly. The lodging and accommodations were incredible. Byron, Jonny and the whole team made sure every provision was taken care of and they thought through every angle, even our side trip to Dodoma to visit some friends. I wouldn’t do another trip of this nature (Africa or elsewhere) with any other group. Period.
Great attention to detail. Very personal interest on the part of the agent and attention to every detail. Exceeded our expectations. Would book with Jacarda Travel again.
When we began talking about a trip to Southeast Asia we knew very little about the area. We had heard from several of our friends that this part of the world was well worth a visit. But where were we to start? Thank goodness I had used Jacada for a trip to Peru a few years ago so I knew I could depend on them to help plan an exciting vacation. After a couple emails and phone calls, Kate was able to put together a truly remarkable itinerary for us. I was speechless when I first saw her suggestions-how could she have so quickly identified what I wanted-I didn’t even know what I wanted! From that moment until our return home, Jacada was remarkable. The tours, guides,drivers and accommodations were perfect. Everyone was where they promised, all the tours and guides wonderful and the hotels just as described. I just can’t think of any single thing I would have changed-and all this was built specifically for us in a matter of days. Our thanks to Kate and Alec and all those in the background who worked so diligently to give a the trip of a lifetime.
Our trip was a major outing of our entire 17 member immediate family to the Gallipolis Islands, all arriving from different locations, and with slightly different prior event itineraries. Working with Jacada was a pleasant experience from start to finish. The trip was a smashing success with no missteps or difficulties encountered. What more is there to ask for?
We had a fantastic holiday. Everything was very well organised. The two guides we had were excellent
My husband and I wanted a unique honeymoon and we were interested in Iceland so after some research I called Jacada and spoke with Byron who mapped out an amazing trip. He said we could virtually show up with just our passports and everything would be taken care of and he was right…we didn’t have to worry about anything or plan what we would do next….we didn’t have to look at maps and worry about transportation….our personal tour guides were excellent and the hotels and restaurants were awaiting our arrival. We truly had an epic vacation.
Jacada Travel put together our amazing three week trip to Vietnam, Cambodia and Thailand. A special thank you to Rachel Beck for all her hard work in planning and organizing everything down to the very last detail. Every place we visited was a good mixture of the traditional foods, culture, history and best local attractions. I would highly recommend them!!
We (family of 2 adults and 3 kids) have traveled twice with Jacada. Once to Argentina and once to Japan and Vietnam. We have great memories from both trips. Overall excellent service, tailor-made itineraries and flexibility to adapt to any special requests that may arise during the trip. I would highly recommend Jacada for a hassle free vacation and unique experiences.
A friend and I wanted to plan a trip to Thailand and Cambodia. We are unfamiliar with this part of the world, and turned to Jacada for help. We worked with Rachel and I highly recommend her. She really listened to us and helped us handcraft the type of experience we wanted. Some of her suggestions were the highlights of our trip! She arranged a day at a private elephant sanctuary, a day of shopping at a local market with a chef and a cooking class just with the two of us. None of the experiences felt “canned”. These people had a passion for their work and it showed. She arranged private guides at each location- these people made all the difference. Their English was excellent and they helped us to understand the history , culture and day to day concerns of the population. This added a real richness to the experience. She chose great (non generic) hotels that reflected a local flavor. She helped us with dinner recommendations. I highly recommend Rachel and Jacada. I will use them again when my desired travel destinations line up with their expertise.
I happened upon Jacada with a simple Google search, and I’m extremely glad that I did. My travel agent, Lily Bunker, could not have been more professional and helpful. She had excellent recommendations for the perfect honeymoon in Costa Rica and did a fantastic job with the arrangements. Prior to leaving she made sure we were fully prepared for everything we’d booked spent as much time on the phone with me as needed to answer any and all questions. Jacada also sent my wife and I a personalized travel book with our itinerary, country info, and other useful documents. It was a really nice touch. Again, Lily made all of our arrangements with a honeymoon in mind. That being said, every accommodation and every tour was booked with our honeymoon in mind: private dinners, private tours, and private transportation. Every employees at all the above were beyond professional, and each wanted to ensure we got the most out of our private tour. If you’re on a honeymoon, this is definitely the way to go. The experience is SO MUCH BETTER. The resorts that Jacada recommended were excellent, and I highly recommend them. The Tabacon resort by the Arenal Volcano and JW Marriott by the Pacific Coast could not have been better. Lily actually recommended splitting the trip up like this, and I was extremely happy to have done it. I can’t say enough about how great our honeymoon went. Booking with Jacada was a terrific experience, and I am going to recommend it to any and all of my friends looking for a memorable trip. If you like awesome trips and getaways, definitely use them.
Outstanding vacation! Everything went extremely smoothly, Jacada representatives were with us every step of the way, accommodations were outstanding, and tour guides were superb. This was a vacation with an aggressive itinerary that went flawlessly. All of the tour guides were top notch and Jacada was able to secure reservations at the top places for us. We would not have changed a thing and highly recommend Jacada for complex travel arrangements. No detail was overlooked. We very much enjoyed our two days at Machu Picchu, hiking to the top of Huayna Picchu, and the scenic train ride. We spent a few days aboard the Delfin I in the Amazon and very much enjoyed the intimate small boat setting. Our Galapagos cruise aboard the Santa Cruz II was also amazing. Overall, fantastic trip!!!
I decided to plan a trip with my daughter in Dec 2015. We finalised South africa as our tour destination in late Oct/early Nov, which was quite late considering year end rush. I did connect with many travel agencies but KIT from Jakada quickly got in touch with me, assured me of plan and she worked out the plan very well covering nice places such as Shambala private game reserve, Voictoria falls, Livingstone Zambia and enjoying new year eve in Cape Town. It was seamless and extremely memorable trip. Thanks KIT and thanks JAKADA for making a memorable trip in Dec 2015.
Had a wonderful trip which was well organized by George. The accommodations were first class as were the tours and tour guides. We were so well taken care of by everyone associated with this company. Always felt safe and looked after. Would highly recommend it.
Jonny and his team at Jacada turned our South African adventure into the trip of a lifetime! I grew up in South Africa and had always wanted to go back. Time and distance never allowed it. But In early March my husband and I were sitting in our living room and quite impulsively decided to take our 3 year old son and head for South Africa. One catch- we had to leave in 20 days. But who could plan a trip from Washington, D.C. to South Africa in just 20 days? We called Jacada in London, and it was one of the best decisions we’ve ever made. We don’t know how Jonny and his team did it, but 4 days later we had an unbelievable itinerary taking us back home to Johannesburg, then up into Krueger for Safari for 5 nights, onto a remote and unbelievably gorgeous island off the coast of Mozambique (Bazaruto) and then back for one last wonderful night in South Africa. When the day came, we packed up our 3 year old son and left for what was the most luxurious trip we’ve ever been on. Every airport we arrived in, expediters met us at the door of the aircraft leading us through immigration, out to waiting drivers, who then whisked us off to beautiful hotels. We were paired with experienced and wonderful drivers, trackers, and rangers who frankly we fell in love with throughout our trip. The people we met along the way, we will never forget. After each destination we felt a deep sadness leaving, and once arriving at the next location, lost once again in a world of luxury and adventure. Being able to sit with my boys in the middle of the Bush and watch the sun set, was one of the most rewarding experiences of my life. From nightfall in leopard territory amongst the riverbed, to sunrise on the Indian Ocean, we 2 dads and our son were treated with exemplary respect and kindness from every person we came into contact with. In what was an extremely special moment, Jacada even made it possible for me to take my boys and visit the house I grew up in. It will remain one of the most remarkable moments of my life. We will absolutely be booking our future vacations with Jacada. Jacada travel is luxury, adventure, efficiency, and kindness all rolled into one, and we are forever grateful. From two dads and one little guy who disappeared into the wild for 2 weeks and returned with the greatest sense of life- we are very grateful to you Jonny and the rest of the Jacada Team. Stellar work, you’ve enriched our souls.
I “discovered” Jacada Travel searching for expert travel in South East Asia. How luck I was to stumble on this travel service. From the moment I received an introductory phone call from Rachel Beck to our post trip feedback it has been a 5 star experience in knowledgeable, professional luxury travel. You pay for it but you will not be disappointed. No detail is left to chance, choices of hotels/tours/experiences are abundant and it is personalized service at its finest. We are booking our next adventure!
Jacada have provided me with a bespoke and fully personalised itinerary every time I have travelled with them across South America, Central America, Europe and Africa. They are my number 1 preferred boutique travel agent and I would recommend them to anyone looking for a unique and luxurious trip. The quality of their service is a testament to the expertise they employ, with each agent a designated specialist working closely with local partners to ensure a full and personally tailored experience.
Jacada Travel gave us a trip of a life time! We were kept on an amazing adventure every day. From the beginning Rachel Beck was easy to talk to and listened to what we wanted out of a trip to Southeast Asia; with her experience and expertise she mapped out our trip and exceeded all of our expectations! Along with Alec Curry they hired English speaking tour guides that were extremely nice, fun, informative, intelligent, punctual and adaptable to our needs! The accommodations, vehicles, boats, bikes restaurants, spas, sightseeing, cooking classes, shopping and even golf courses were spectacular!!!! We will definitely use Jacada Travel again to fullfill our bucket list! Thank you again Rachel and Alec for an awesome trip!!! Best, Valerie and Neal Waldman and Denise and Peter Weinberg
It’s hard not to be at least a little anxious when choosing a travel agency for an exotic vacation in a far off land. At some point, a small leap of faith is required to assure oneself that the planned trip will be a comfortable fit and go smoothly. Whatever anxiety I might have had was short lived. I can honestly say that the South Africa vacation, planned for us by Senior Safari Designer, Tessa van der Walt and Jacada Travel, was not only the most interesting, educational and exciting vacation of our lives, but also the most comfortable, enjoyable and worry-free. Attention to detail begins in the early planning stages, as robust communication, combined with extensive personal knowledge of the region, allowed Tessa and I to craft an itinerary that fit our life style and desires. Jacada provided detailed information on all aspects of the upcoming trip at regular intervals, including essential details on important topics such as vaccinations, clothing, packing tips, currency, food and the like. By the time we were ready to leave, we really were ready to go. As the trip approached, we were introduced to our Concierge, Angela Thomas, who provided some details about what to expect from Jacada upon arrival in Africa and an emergency number where she could be reached if necessary. She also suggested some great restaurants to try in Cape Town, arranging reservations for us in advance of our trip. The trip itself could not have gone better. The airport gate greeters, drivers and tour guides were all friendly, courteous, knowledgeable and on time (early). The hotels were uniformly charming – in some cases spectacularly so – with attentive staff, eager to please. I won’t get into the details of the tours here, but each was a perfect fit. The tour guides were all energetic professionals and by the end of the tour, friends. Everywhere we went, personal notes from Tessa greeted us on arrival. Hotel staff provided us with both small surprises in our rooms, up to an incredible birthday dinner on safari. Each day a delight. All of this attention to detail does more than just provide a five star experience. It allows you to relax and really enjoy it, secure in the knowledge that you are being cared for. So my sincere thanks to the staff at Jacada Travel for a vacation that almost goes beyond description. That’s how you do customer service, folks. Bravo.
Jacada arranged our trip to Peru. Four hotels, three cities not one snag. First class hotels, guides and drivers that made a difference; insightful, helpful and great people. Passionate about their jobs. They structure your day but leave time to explore on your own. Just follow their recommendations and you can’t go wrong.
We had planned a Peru trip and had to made last minute changes. Ciara was magnificent in altering the details to make it an even more memorable trip than originally planned. Were were cared for every step of the way but even enough free time to explore on our own.
Me and my friends were planning for a trip to Peru since the beginning of 2016, and We did the right decision when we chose Jacada Travel to handle all the details for our trip ! We had a wonderful experience, the 12 of us ! excellent accommodations, friendly tour guide and perfect care of the little details ! We will totally travel with them again to other destination ! I personally loved how they are well arranged from the day I emailed them and then working on the perfect itinerary together and later living the great details in real in Peru ! it was definitely the ultimate trip with adventure, sightseeing, luxury, cultural experience and more
Jacada travel was absolutely wonderful from start to finish. They put together an incredible package for us, the accommodations were fabulous, the food was superb, the people were wonderful. Every detail was attended to and all our tours and transfers were spot on. I would highly recommend this company.
From start to finish, Jacada curated an unparalleled experience in Vietnam and Cambodia. Though we enjoyed the absolute in luxury for accommodations, the highlights of our journey had to do with the local guides and the off the beaten track experiences. Of course, transfers were flawlessly executed and we never had to concern ourselves with any of the minute details. Shout out to Rachel who put everything together for us. We’re already looking forward to our next adventure.
This trip went above and beyond our expectations. Jacada did a fantastic job planning, implementing, and with their follow through. It is rare in life one experiences perfection – but this trip was exactly that! Thank you for helping us create a memory of a lifetime!
2nd time with Jacada. Excellent as usual
We recently spent three weeks in Chile and Argentina with all the arrangements made by Jacada. George Warren took the time upfront to learn about our interests and any limitations, and then worked through several itinerary iterations to get to the perfect trip. His personal knowledge of the lodges and hotels where we stayed as well as local guides and environment made all the difference, and the execution was flawless. George checked in with emails and notes thought the trip to learn how we were progressing, willing to make any mid course adjustments (although none were necessary). Where Jacada has local expertise, we would turn to them again for future travel in a heartbeat.
Everything, including small details, was excellent. We especially remember the attention in the service and the dedication of teams to always make us satisfied.
Byron Thomas worked closely with us to put together an itinerary for our trip to South Africa that was customized to our wishes. No detail was left to chance! Jacada and their people are wonderful to work with! I highly recommend Jacada!
Jonny had patience and grace in dealing with our questions and lack of decision-making. On the ground, we never ever worried.
Every detail of our 15 day trip to South America was perfect from the meeting us at the airports to the English speaking guides/private drivers to the beautiful hotels! I would definitely use Jacada again.
Jacada, and Ciara/Susann in particular, did an amazing job of organizing our trip. We did three countries, eight locations and ten flights without a hitch. The local support was excellent and the advice as to things to do on the ground was really useful. I would have no hesitation in recommending this company to anyone.
We just returned from a 7 country, 40 day trip to South Asia. The trip was fabulous and Jacada’s Kate Edwards and Alec had a great deal to do with the trip’s success. We had a broad outline itinerary of what we were looking for. Travel to Bhutan, Myanmar, Laos , Vietnam, Cambodia and Bali. We wanted to emphasize the rural locations and minimize our time in the big cities – Bangkok, Hanoi and Saigon. We wanted to stay in luxury boutique hotels wherever possible. And, we wanted to do all this in 40 days. Putting together a trip like this was a logistical challenge and I quickly knew that I needed help. No problem for Jacada. Kate took my outline and produced a detailed outline with a price within days.Kate advised us how best to avoid the Chinese New Year and the rainy seasons across the large geography that we should cover. Once we had locked in the lodging, flights and dates for each location, we worked out activities that our guides would follow. This was detailed while at the same time flexible. We traveled as a couple and our guides were often arranged by our boutique hotels that specialized in flexibility and creativity. Kate and Alec monitored everything. So that was our itinerary, our plan. But the test is in the execution, the experience. The results were outstanding, close to miraculous! We had 20 flight legs go without a hitch. Not a detail missed. And we changed the activities on our itinerary several times. Done easily with a short email to Kate and Alec. Additionally, Kate had recommendations for things to do, places to stay and restaurants to dine at many of the locations. Each of these many suggestions was a memorable addition to our adventure. Of course we loved the welcoming letters from Kate waiting in our room wet we arrived. The bottles of wine or champagne were wonderful, too. The suggested dining spots, we will remember for the rest of our lives. We had a spectacular journey. I found Jacada on the internet and maybe that is part of their magic. They are certainly technologically capable and sophisticated in handling the details. Yes, I do recommend Jacada, Kate and Alec unhesitantly and yes, we are discussing our next trip to South America with Jacada.
We used Jacada for our safari/beach trip combo to Zambia and Malawi and had some great guidance from Byron Thomas. They only work with the best!
The trip was completely customized for what I wanted to do. Accommodations were all luxurious. They arranged everything including all in country plane transfers. Communication on schedule was perfect.
All aspects of the trip were handled with great care to detail and efficiently.
Jacada Travel designed a 2 week trip to Thailand and Japan for us. They took care of every detail including luxury accommodations, English speaking tour guides, transfers, and even dinner reservations. The trip was perfectly done and we did Not have to do a thing except enjoy! We definitely plan to use them again and we would not hesitate to recommend their services!
It was an excellent trip. Java and Bali are beautiful. I have given Jacada Travel a 5-star rating but must add that it wasn’t quite as good as my African Safari. The personnel (at Jacada) are very helpful and did a great job setting up the trip. Thank you again. PS: I have recommended them to friends and business associates and plan to use them again.
Great planning advice and insights, excellent service before and during the trip
Jacada and Emily Opie planned the 10 day trip my daughter and I took to Peru earlier this month. We visited the Sacred Valley, Machu Picchu, Lima, Cusco and the Amazon. Jacada arranged transportation, guides, activities, hikes and some meals. They did a great job — trip was fabulous, guides fun and knowledgeable and logistics close to flawless.
My experience in planning travel to Victoria Falls and South Africa with Tessa and the other members of the team at Jacada was wonderful. I hosted a group of 12 people and at the end of the vacation, everyone stated that this was the best vacation they had ever been on, and most have experienced travel to all over the world. My expectations, which were extremely high, were exceeded. I have no qualms about recommending Jacada Travel to anyone.
A great experience using Jacada. All segments of our trip were planned efficiently and personalized to our interests. I wouldn’t hesitate to recommend them for any trip you are planning. One of the best luxury travel companies we’ve used
Everything was perfect, Exactly like we had planned it. Travel agents were great in planning everything down to the tiniest detail; it felt like they were traveling with us along the way.
Tess and company made sure every detail was perfect. We had the best family trip you could imagine.
The Travel Designer, Joyce Choi, is really knowledgeable, helpful and patiently answered all my questions for my first ever climbing trip. The best Travel Designer that I ever dealt with. On the ground, the arrangement was perfect. The local trekking company that Jacada chose is also one of the best. Their crews are professional, knowledgeable and friendly. We spent 8 days in the mountain and it went so fast because we had so much fun with the crews. Definitely one of the best trip in my life.
I usually plan my own trips but I decided to go with Jacada Travel since it was a trip to South Africa. They handle everything and I was not disappointed.
Jacada Travel planned an incredible trip to Thailand for my two teenage kids and I. We wanted a mix of city, wildlife and nature, and a beach with a spa. Kate tailored our trip to our exact wishes and it was an experience my kids and I will not soon forget. The local guides Jacada uses are amazing and the Thai people are wonderful. There was someone to meet us at every stop and answer all of our questions. We had plenty of time to shop on our own in addition to the great activities we experienced in every city that Jacada planned based on our interests. Jacada is the epitome of personalized travel service and we are already planning our next adventure with Jacada. Thank you Jacada Travel!
Fantastic job by Jacada! We will continue to use them and recommend them.
Our trip to Peru was nothing short of an adventure! Each of our destinations was planned out perfectly, and the order in which we saw the various parts of the country was well thought out, considering the challenge of the altitude. So much so that we acclimated very well as we traveled throughout our 2 weeks. We started in the Amazon and finished up on serene beautiful Lake Titicaca, with amazing culture filled stops in between in the Sacred Valley, Machu Picchu and Cusco. Our guides were knowledgeable and fun to be around. We loved it! Thank you Jacada Travel!
Our experience with Jacada is based on our travels to Chile and Argentina and we found them from start to finish to be extremely professional and we would highly recommend them
Jacada created a amazing first class experience for our family to visit Japan. I highly recommend this trip and Jacada to all. My wife and I and our two teenage girls spent 3 nights in Tokyo, 1 in Hakone and 4 nights in Kyoto. The hotels were first class and the one night at a traditional Japanese inn in Hakone was a wonderful touch. The private tour guides were amazing everyday and made for a smooth transition to a new cultural experience. Each day was planned out exceptionally well for us to maximize the places we could see. Importantly the guides were flexible enough that we could optimize our adventures on the fly to see everything we wanted. The guides had amazing knowledge, pointed us to truly fantastic food and culture and taught us so much. Jacada’s planning was impeccable from the moment we were picked up at the airport to when we left. The combination of big city (Tokyo, Osaka), country near Mt. Fuji (Hakone) and historical (Kyoto, Nara) was a perfect mix. Thank you again for an amazing adventure and one of the most memorable trips we have ever taken.
I stumbled upon Jacada on the Internet in April 2016 and filled out a form. To my excitment they promptly contacted me the next day and asked some questions in regard to planning dates, budget, ages, level of comfort. Within a day a had a proposal for England/South Africa. With a little adjustments the trip was finalized and customized within a week. My son and I just returned yesterday from “the trip of a lifetime”. JACADA you made this trip a wow. Everything went perfect. From the transfers, private tours, reataurant picks,London hotel was perfect the safari lodges you chose it was unbelievable. I would highly recommend and will be using Jacada for future travel.
There are a number of very good luxury tour companies that provide great personalized service, unique and memorable experiences, superb accommodations, and first rate tour guides. JACADA certainly meets and exceeds that standard. Then there are truly great luxury tour companies like JACADA. In our case we found this out when our inbound flight was delayed by nearly 24 hours. This resulted in our missing by several hours the departure of a very special train that only runs twice a month. After notifying JACADA of our problem, within a few hours they emailed a plan. We would be met at the jet-way, quickly taken through immigration, collect our luggage and into a vehicle that would CHASE THE TRAIN. They had arranged with the train manager to stop at a siding to pick us up. I had my doubts, but the plan worked flawlessly and the train manager and a hostess were waiting for us outside the train as we pulled up. While we were obviously very pleased with the outcome here, the logistics and coordination involved in making all that happen are quite amazing. JACADA does offer “suggested” itineraries, but where they excel is with the experienced international traveler with special requests. We were never told “no” or “too hard” even when a request was late in the process. Because they have personal knowledge of the areas visited and facilities, they also ensure you have the best in each location. Everywhere we stayed in a multi-stop, multi-country journey we had an envelope in our room from our JACADA travel coordinator welcoming us. If you are looking for genuinely personalized luxury travel service from a team of real experts, who meet and exceed your expectations not only when things go right, but also if things go wrong, look no further than JACADA.
Our entire trip was extremely well coordinated, we had many change/transfer points and they well all done timely and by highly professional folks
Kate and others at Jacada listened when we told them what we wanted to do in Japan. Many of the requests were unusual. Kate made sure we knew what we were asking for and then planned a trip to accomplish it. Listening is not always something travel planners do. The execution of the trip was flawless. Each guide was not only knowledgeable but went to great lengths to make sure we were doing and seeing the things we wanted. We have already planned our next trip with Jacada!
We would highly recommend Jacada Travel. They were thorough and thoughtful. We were taken care of from morning until night each and every day of our trip. Attention to detail was exceptional. All of our guides were knowledgeable and kind. We had a fabulous holiday thanks to Jacada Travel’s trip designers. Many thanks and cheers to our trip designers, guides and drivers!!
I retained Jacada to arrange a trip to Chilean Patagonia and Mendoza in Argentina for my spouse and myself in January 2016. I was very impressed by their deep knowledge of the region and professionalism. Everything worked like clockwork, and we were accompanied by outstanding guides who were from the region and were interested and interesting. I was also very impressed that the guides had our itineraries, and we had hand-written notes from George Warren in our hotel rooms when checking in! I can strongly recommend Jacada as travel organizer.
Jonny H. from Jacada took care of every detail in planning our last minute Safari to Kenya. We were greeted at each of the camps with notes from Jonny welcoming us. It was like having a knowledgeable friend traveling with us!
Thank you Jobi and the entire Jacada Travel team for making our most memorable and enjoyable honeymoon happen! The entire process – from planning, the trip itself, after trip service was amazing! The planning process: Jobi made sure she understands what we want exactly out of our trip and was able to plan the perfect honeymoon for us. It was obvious to us that she knows South America extremely well and was able to advise us with any questions we might have. She also took great initiative to follow up on e-mails and calls if she doesn’t hear from us for a day. Knowing that we like adventure and food, she was even able to recommend us down to the restaurants to book. Having a perfectly planned trip makes the execution less likely to fail. The trip itself: A few weeks before the trip, we received two little black books complete with all the information we need for packing and preparing. It was extremely useful. The trip itself was amazing! The guides were very helpful and informative, and we enjoyed our time in each place. The number of days spent in each place was just perfect, none too short and none too long, which again shows how well Jobi knows her clients and each location well. Furthermore, we were very impressed and pleasantly surprised that at every hotel that we check in, there is always a card (mostly handwritten) from Jobi welcoming us, and describing to us the location and what she thinks we will like best. It was a very nice personalized touch that always warms our hearts whenever we check into a hotel. The service during the trip was also beyond our expectations. Having a 35-day honeymoon bound to have some hiccups here and there, but despite the time difference, Jobi was always there to facilitate our needs. After the trip: Even though the trip has ended and there is no more obligation from Jacada to us, Jobi and her team (especially Chile team) were still helping us track some shipment back to Singapore. The final shipment (we custom made a 70kg moai statue from Easter Island) has finally arrived and we are extremely happy that there is a momento from our amazing South American honeymoon! We wanted to post the photo of the moai but there is no attachment option on this site 🙁 Thank you Jobi and the entire Jacada team for such a perfect and memorable honeymoon!
As a self planner, I was a little skeptical about using a travel agency. However, for our Inca Trail hike it was necessary. Jacada Travel was perfect in every way. Our guide couldn’t have been any better. He had amazing knowledge and was so much fun. Everyone from our travel agent George to our porters to driver took excellent care of us. Our accommodations were 5 star. We’ll be using Jacada when we plan our safari!
Tessa, has the impeccable ability to plan an exciting itinerary. We had eight different airline flights, and the planned assistance and transfers at each airport was very helpful and appreciated. Each location we stayed had luxury accommodations with a wonderful restaurant. It was great experiencing such elegance and style. Riding the Blue Train was a unique opportunity – fantastic food, amazing views and comfortable accommodations. This was opulence on rails. The beautiful Royal Malewane safari was marvelous. We had spectacular drives and was able to see the Big 5 the first two drives. We also enjoyed a massage at the lovely spa. The lodge is lavish, with the dining area outside with a view of the surrounding bush. We had an amazing trip with some wonderful memories. We highly recommend Jacada Travel.
Jonny helped us plan a trip of a lifetime and the most spectacular honeymoon. We enjoyed 4 days hiking, touring and eating our way through beautiful Cape Town before heading to Sabi Sands for some rest and relaxation while on safari. It was such an incredible experience. One of the best parts of our trip was visiting Livingstone, Zambia and Victoria Falls. We had a blast exploring the mighty Zambezi River whether it be by sunset cruise, fishing trip, or white water rafting. Jonny made sure every detail was absolutely perfect. From the transfers and tours to the accommodations, everything felt so special and like the trip was truly planned just for us, with our needs in mind. I would highly recommend Jacada Travel to anyone looking to take a trip of a lifetime.
My wife and I just returned from a wonderful trip to Vietnam and Cambodia, which was entirely planned by Rachel Beck of Jacada. Rachel suggested the itinerary; planned the activities in each location, which she tailored very well to conform to our interests (as we had described them to her in phone conversations and e-mails); made all of our excellent hotel, travel and transfer arrangements; arranged for us to be met by a guide at the airport in each location, wisked through the terminal, and driven to our hotel; and arranged for us to have excellent, helpful, guides who led us through the planned activities in each location. Rachel’s itinerary turned out to be excellently planned and her colleagues at each location carried it out flawlessly. It was a pleasure to work with Rachel and Jacada –Rachel is extremely competent, and during the planning stage she was always very responsive, helpful, and accommodating — and I recommend her and Jacada without qualification.
Everything was superb, except for a guide in Franschoek named Leslie. She immediately shared her “world view” on controversial topics without knowing us at all; it was very off-putting. She also lacked basic knowledge of several local topics, with a typical response of “you’ll have to Google that,” rather than saying she would find out and get back to us later in trip.
We were very happy with the service we received at Jacada Travel. It was a pleasure to arrange our trip with George, and then everything worked flawlessly. Hotels were excellent, as were the guides, and the drivers. Notes from George along the way were a nice touch. No complaints!
Thanks to Byron and Alec with Jacada we had a fantastic trip visiting Cape Town, Sabi Sands, Zambia and Botswana. There recommendations on where to stay and excursions were perfect- from Manna Bay in Cape Town to Londolozi in Sabi Sands (saw the wild dogs) to Royal Chundu (Zambia) and finally to Duba Plains. Fantastic!!!
Without reservation, my wife and I would highly recommend Byron at Jacada to plan an African trip. His instincts as to what we’d enjoy, his choice of recommended accommodations, and his personal attention to detail were unparalleled.
Great service right from the begining. George Warren was fabulous. Helped with every detail. The trip was wonderful. Hotels amazing in great locations. Only one exception, hotel in Valparaiso, didnt meet same expectation but emailed George and he helped out right away. Regardless it did not detract from enjoyment of trip. Great guides, superb location of other hotels , great food, and excursions. He definitely knew Chile and Patagonia! I was not sure how this would turn out as this was my first expereince with Jacada, but it was really amazing! And we have travelled a lot with many tour companies. We will use Jacada again, and recommend to others, but I have to say, it was mainly because of George’s excellent service!
Superb personal service and great destination knowledge, with a high attention to detail. Dealt with last minute airline problem promptly and efficiently.
Well planned and well executed.