Testimonials

Plan with peace of mind

Excellent 4.8 out of 5

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17th Jan 2022
The arrangements were spectacular and…

The arrangements were spectacular and everything was perfect and planned with our approval. Our family was very happy with the food tour, hotels, Iguazu falls, hike, sugar loaf mountain, tijuca forest. All of the guides were very friendly. More people were wearing masks than in US. We have the most amazing experience eating at Lasai.

Diwanji
15th Jan 2022
Wonderful honeymoon in Thailand

We had a great time on our honeymoon in Thailand. We enjoyed working with Gilda and we appreciated the flexibility of moving around the location, dates, and activities around due to the pandemic. Our itinerary included Bangkok, Chiang Mai, and Phuket. The local guides were all very knowledgeable, friendly, and welcoming, and we learned a lot about the local culture and history of each city. We felt taken care of every step of the way and we were happy with how the trip turned out.

Emily
15th Jan 2022
Verified order
AMAZING!!

I had the best travel experience with Jacada. The costumer service was out of this world. Local guides were extremely knowledgeable, and friendly. The team was flexible, paid attention to every detail, and was very organized.

RSC
14th Jan 2022
Verified order
AMAZING GALAPAGOS ADVENTURE

This is the second trip we have taken to South America with Jacada and every detail has been perfect both times. The trip works seamlessly, there is always someone to meet you at the airport (and help you get your pcr test!) One of my favorite things about these trips is the local agencies they partner with have the best guides. We have loved all of them!

Flanagan
13th Jan 2022
5 star honeymoon in Costa Rica

Jen and berni were our travel designers for our honeymoon in Costa Rica. They did an awesome job. We actually had to delay 2 years due to Covid and they were super helpful through the process of delaying, changing plans and actually picking a new itinerary. In the end, the trip was wonderful. Everything was 5 stars. What we liked best was how accessible our travel planners were. Always responded promptly and answered all of our questions

Jason
12th Jan 2022
Great trip to Belize organized by Jacada

We thoroughly enjoyed our trip to Belize organized by Jacada. Accommodation was great, guides were excellent and our whole trip flowed seamlessly. I really appreciated the 24hour support line so last minute changes could be accommodated. Wonderful getaway, we will definitely travel with Jacada again.

Riley
11th Jan 2022
Verified order
The Trip of a Lifetime

The Trip of a Lifetime. We traveled to Thailand over the 2021 winter holidays and spent time in Bangkok, Chiang Mai, and Phuket. The whole trip was seamless. Jacada even helped us through the complicated Covid protocol. Thailand is very serious about masking, vaccinations, and testing so we felt very safe everywhere we went. All of our tour guides were top-notch. The properties we stayed in (COMO Metropolitan, 137 Pillars, and Keemala) were luxurious and welcoming. 137 Pillars was my favorite! In Bangkok, don’t miss the street food tour! In Phuket, do not miss a boat trip to Phi Phi island and the cooking lesson at The Blue Elephant. I honestly do not have a single complaint about the whole experience.

Pagliaroli
08th Jan 2022
Highly recommend Jacada!

Emily and Tamara were such a joy to work with! We used Jacada to plan our honeymoon so we would have had limited time to really plan our trip properly in the middle of wedding planning. But Emily and Tamara were so helpful in putting together a perfect itinerary, answering our questions and preparing all of the logistics. It was truly a once in a lifetime trip that would not have been possible without Emily and Tamara of Jacada!

Akash
07th Jan 2022
Verified order
Jacada has helped create wonderful…

Jacada has helped create wonderful memories for my family

P
07th Jan 2022
Amazing trip to Iceland

Amazing trip to Iceland. All of the details exceptionally well managed and the overall itinerary was outstanding. Thanks to all the folks at Jacada for the planning, and great experiences at the Blue Lagoon, and especially at Deplar Farm- truly extraordinary!!!!

Mark
06th Jan 2022
Verified order
Jacada Safari to Botswana

Jacada planned the most memorable trip our family has taken. In Botswana, the camps were each unique and special. They planned a variety of terrains so we could have different experiences with each stop. The service, hospitality, and food was outstanding. The guides were beyond amazing at finding animals. Wouldn’t have changed anything! Every future trip will be compared to “When we were in Botswana….”

Likosar
06th Jan 2022
Verified order
Trip of a lifetime!

Jacada planned a last-minute trip for my family to Africa. Despite the time constraints during a busy travel season, Jacada planned us the most wonderful holiday including stays and guides. They were flexible in accommodating our last-minute change requests and always kept our initial conversations about preferences in mind while making suggestions. We have recommended Jacada to family and friends and will travel with them again on our next holiday.

Cooper
05th Jan 2022
South Africa and Botswana during Covid

We traveled with our older children from the US to CapeTown and Sabi Sabi in South Africa, and then on to Botswana during the recent Christmas and New Year’s vacation. The trip was planned perfectly and felt incredibly safe from Covid-19. Ironically, we were most likely safer in Africa than we were in NYC!
Jacada had every detail organized from a wine tour outside of CapeTown,
To food tour, Table Mountain hike and then on to safaris. The guide and staff at the lodges could not have been more friendly and welcoming to us all. We truly had the trip of a lifetime. If you get the chance, book a trip now!

Kurrus
24th Dec 2021
Fantastic experience in Argentina

My husband and I have just returned from an amazing 2-week trip to Argentina. Jacada planned an immersive and well-rounded experience for us while maintaining the fine details of our trip behind the scenes. We received first class attention and service during the planning process and during the trip. This trip with Jacada can be categorized as a luxury private guided vacation. We were extremely impressed with the variety of excursions planned for us that incorporated so much Argentinean culture (e.g. food, lifestyle, dance, music, philosophy, history, architecture). We visited Buenos Aires, Mendoza/Andes Mountains, and Iguazú Falls. All 3 areas were beautifully different in their own way and essential to our understanding and appreciation of the country as a whole. I can honestly say that throughout the trip I felt very safe, well-guided, and prepared. We were one of the first U.S. tourists to visit Argentina since their post-covid reopening on November 1, 2021. The people of Argentina were welcoming and clearly elated that their country is open. Everyone was wearing masks indoors, hand sanitizer was readily available, and people were maintaining distance when appropriate. We were required to be vaccinated and have a negative PCR covid test to enter the country. These precautions gave us peace of mind as we travelled. I am so excited that Argentina is once again receiving tourists because this wonderful country deserves to be seen! I will definitely be looking to book another vacation with Jacada in the future because no other company can match their customer service and organization of such a luxury vacation. Thank you Jacada & Argentina for giving us the experience of a lifetime!

D
18th Dec 2021
Verified order
Jacada exceeded our expectations

Jacada exceeded our expectations on our recent trip to Namibia! We are fortunate to travel frequently, so the bar has been set pretty high. First, Iain our travel consultant was incredibly knowledgable and passionate about Namibia and made excellent selections for us when it came to activities and the game camps. Right out of the gate, we had problems with the airlines cancelling our flights – Jacada helped us change our plans accordingly. Then my husband tested positive for Covid right before we were supposed to leave – Jacada was super accommodating and moved our trip to November without any hassle or penalties.

I felt like our consultant really listened to the type of actives we enjoy and planned a trip that reflected that. He also encouraged us to do the hot air balloon trip at sunrise, which my husband was really against – it ended up being his favorite day of the trip. All of the lodges were stunning and the food was amazing.

I have already booked another trip with Jacada for Chile next year. I will continue to use them for my travel planning for sure.

Eckard
08th Dec 2021
South Africa: Dream vacation

We had the most memorable vacation to South Africa due to the incredible planning by Jacada Travel. Every detail was handled, the hotels were beyond incredible with the absolute best customer service, our guides were knowledgable and covid safe, the restaurant recommendations top notch, and the overall planning took the pressure off of me! We could not have been happier with the overall customer service, especially since there was a new covid scare during our visit. We never felt alone or abandoned, we had someone 24/7 to call for advice and guidance. I could have never planned such a trip on my own! This was most definitely our dream vacation and we will be sure to use Jacada again for future travel.

Hillier
20th Nov 2021
The Best!

My husband and I used Jacada to travel to Ecuador and the Galapagos. It was the most amazing experience! The partner tour company, Metropolitan travel, was top notch. We felt safe and supported the entire time, and everything was arranged as per our exact requests. I cannot say enough about Jacada travel, will definitely use them again.

Michelle
17th Nov 2021
Verified order
Well planned and first class

Jacada listened to us and designed the itinerary and accommodations according to our preferences. The scheduled activities were just what we were looking for – great guides and well-planned itineraries. Accommodations and travel were first class. Jacada was available to us before, during and after our journey, so we always felt that we had someone to reach out to if any issues came up. We will definitely work with them again.

Perkins
04th Nov 2021
Verified order
An unforgettable trip to Greece – thank you!

Melania and Marta helped us to craft an unforgettable experience on our first visit to Greece. It started with a quick call with Melania when she asked about our interests (food, culture and history) and preferences (a good blend of seeing historical sites and enjoying nature). She put together the perfect itinerary for us where we had a perfect blend of everything. Marta gave us the best possible recommendations for restaurants – every single restaurant she recommended was top-notch. The attention to details throughout the trip was amazing – from planning the perfect time to leave each morning for a day trip so that we could miss the traffic, to giving us enough time to recover after a day long hike and getting us to the airport. Thank you for the unforgettable memories! We look forward to planning another trip with Jacada.

Lew
04th Nov 2021
Verified order
Perfect trip – Perfect Planning

Jacada gave me two options based on my interests and budget for going on an African safari. From the time we landed to the time we left Jacada arranged every step of the way and we were never left to ask questions. At each safari camp we stayed we were left personal notes by Jacada and I thought that was a very nice and thoughtful touch. I would and will work with Jacada for any of our future travel needs. They make you feel like you are the only trip they are planning.

Catherine
27th Oct 2021
Verified order
My partner and I just returned from…

My partner and I just returned from another Jacada trip. This one was to Mexico with a requested food focus (taco tour, cooking class, reservations at the best Mexico City restaurants). Once again, everything was smoothly organized and stress-free, including the required COVID testing at our hotel the evening before our return flight. We appreciate the nice touches like sitting down at a top restaurant and being told by the waiter that we are starting with wine tasting, compliments of Jacada.
Thank you Melanie, Lily, and Berni.
Taylor and Sheila

Taylor
12th Oct 2021
Verified order
Jacada was great to work with…

Jacada was great to work with especially Iain he listened to what we would like to get out of our month long African Safari and he gave us some great feedback and helped us design a awesome trip. From our first stop in Uganda gorilla trekking to our 14 or 15 bush airports we went threw Jacada had it all set up. The little things that they set up for us were a surprise so even the parts that we thought were just filling time were way more than that. We had a bush walk with a Messi warrior and we just thought it was a little walk around camp but it was so much more than that it ended with a sunset cocktail bar set up on a hill side watching the most beautiful sunset then as we thought it was over a group of Messi came walking out of the bush and danced and sang songs we it was so cool. Thanks Jacada you exceeded our expectations. Jeff

Jeff
07th Oct 2021
Verified order
Iain’s Namibia for Bill and Jan

First Iaian McConachie has been an inspiration for your holiday in Namibia. We have been stuck in the US for over a year and we escaped in Sept this year for an unforgettable 3 weeks in Namibia thanks to Iain and Jacada. Our stay at the Olive Exclusive in Windhoek was great , nice helpful staff esp Yvonne at reception. All flights were on time . Walwedens was a breath of fresh air wonderful accomodations at the Dune Camp, Henrich was a superb host good food, and our guide Willie was great, very knowledgeable, Oryx and giraffe galore. Next Little Kuala was a well operated camp by Selma the lady with the personality, Johathan her asst was very helpful, food was wonderful. Our guide Obie was so full of information great animial photos, Looks like I can’t review Honanib, serra cafima, Ongava or Okajima no more space. These places were fantistic, really! Would like to write more. Thanks for the memories. Bill Daum

Daum
06th Oct 2021
Verified order
We recently traveled to Kenya &…

We recently traveled to Kenya & Tanzania with Jacada. Perfect luxury travel and top notch service the entire trip. Will always book with Jacada.

A
29th Sep 2021
Verified order
This is our first trip since the…

This is our first trip since the pandemic and it was wonderful. The accommodations and excursions that were planned by Jacada were exceptional.

Adams
28th Sep 2021
Verified order
Great Migration Masai Mara

Awesome experience! Jacada travel and their representatives in Kenya did a great job planning the trip and were there every step of the way from the minute we got off the plane in Nairobi (they were waiting outside the airline door to help with immigration and customs formalities) to the time we went through security in Nairobi for our trip home. The Masai Mara Great Migration was impeccable and amazing. Great guides and drives. Luxurious accommodations and safe and fun tours with privacy. Highly recommend Jacada Travel.

Awasthi
09th Sep 2021
Verified order
Everything worked exactly as planned

Even in the midst of Covid and all the complications resulting from it, everyone we dealt with at Jacada was able to put together an amazing adventure for us. We are seasoned world travelers, having been everywhere from the Great Wall of China to a safari in Botswana, and can say that the trip Jacada created for us in Iceland was a once in a lifetime experience. Everything worked exactly as planned and was seamless. From hiking on a glacier with harness and crampons to seeing a calving glacier sail toward our Zodiac, to hiking on a steaming lava field (did you know the hot stuff goes to the bottom?) we had a great time. We highly recommend Jacada and plan to use them again (after we get our booster shots!)

Barak
30th Aug 2021
Verified order
This was our 5th trip with Jacada and I…

This was our 5th trip with Jacada and I cannot thank the team enough for another smooth and relaxing vacation, even in these difficult times. After a year of painful home schooling, my 11 year old son and I just returned from Normandy, France. From each private transfer, high-end clean lodging, and outdoor activity it was perfect and minimized risk. It was much-needed soul medicine to ride electric bikes along the war beaches, stopping for oysters and ice cream.
Thank you Melania, Marta, and Heather!
Taylor and Rowan

Taylor
30th Aug 2021
Verified order
First time working with a travel agency

This was our first time working with a travel agency and we couldn’t be more pleased! Lily and her colleagues made every aspect of our trip a breeze! They planned a wonderful trip for us and we’re already in the first phases of planning our next one!

H
25th Aug 2021
Verified order
South Africa. Trip of a lifetime!

We had an awesome 14 day trip to South Africa in August 2021 that was rescheduled from 2020. Jacada Travel stepped up and delivered a Memorable and an Amazing trip to South Africa. They listened to your wants and needs and delivered High quality service. You tell them what your looking for in your travels. They have knowledgeable guides everywhere to assist you wherever you want to go. If you’re looking for a luxury and no hassle vacation you need to contact Jacada Travel. We went to Cape Town for 4 nights, Kruger National Park for 3 nights and Zambia for 3 nights. Jacada Travel gives you choices based on your needs. We were required to have Covid testing in and out of South Africa and Jacada Travel set up all the testing outside of USA. They strive on customer HAPPINESS and delivered!! I Highly recommend using Jacada travel!!

M.
24th Aug 2021
Verified order
Guatemala and Belize

We had such an amazing trip to Guatemala and Belize. This is the second trip that I have planned with Jacada and both experiences were superb.
It was a great experience from the beginning to the end.

Our travel agent, Lily, did an excellent job making sure that the trip included all of the things that we were wanting to do. When COVID guidelines changed she made appropriate arrangements allowing us to cross the border between Guatemala and Belize on land rather than air. This saved us an entire day of travel on our trip. She also recommended amazing resorts.

Our consultant, Berni, made sure that everything from dinner reservations to spa accommodations were arranged beforehand.

The tour guides were also fantastic. They were very educational and made sure that we got the most out of our time. Additionally, all were COVID vaccinated and made us feel very safe and at ease throughout the course of the trip.

I can’t say enough positive things about Jacada. We will continue to use them in the future.

Chelsie
23rd Aug 2021
Verified order
Africa 2021

Iain and Tamara at Jacada helped us plan the best trip of our lifetime. We could not have been happier with our three weeks in Kenya and South Africa this Summer. No detail spared in planning and while we were overseas on vacation. The team at Jacada was highly responsive, knowledgeable and even helped us modify plans mid-trip. They will without question be our first call next time we are planning a vacation with a travel advisor!

Ryan
21st Aug 2021
Verified order
Excellent experience with Jen @ Jacada Travel!

Our trip to Belize was great!

Davis
20th Aug 2021
Verified order
Always great service.

Always great service.

Duane
19th Aug 2021
Verified order
Excellent service

I was very pleased with the service provided and the Interest shown in my experience.

Whitzman
18th Aug 2021
Verified order
I have had three amazing trips with…

I have had three amazing trips with Jacada on three different continents (Ecuador and Peru, Cambodia, Vietnam and Singpore, and most recently Mexico) and another trip to South Africa planned that we’ve had to postpone for two summers now because of the coronavirus pandemic. Each separate travel designer has been able to craft unique experiences that appeal to our entire family.

Butler
15th Aug 2021
Verified order
Great staff and suppor.

Due to covid and some cancellations from our airlines this trip was very difficult to plan, however the staff at Jacada stayed with me at every turn and somehow managed to make our trip wonderful. There were really no issues while we were on safari and everything went according to plan. fI don’t know how they did it but we are very thankful for their time and efforts.

DuPree
13th Aug 2021
Verified order
Amazing vacation because of amazing support

Jacada was amazing from start to finish. Having a international vacation during covid was a little nerve wracking but everyone with Jacada made it seamless. Emily was so helpful and supportive and managed ever obstacle we encountered. Will definitely recommend them to all my friends and family.

Jessica
13th Aug 2021
Verified order
This was our second trip with Jacada

This was our second trip with Jacada. Both were thoughtfully planned out with attention to detail. Worth every penny. We will use them again.

Janna
13th Aug 2021
Verified order
Jacada is truly spectacular

The Jacada team delivers a level of expertise, care and professionalism that is simply unmatched. I’m a repeat customer and will be again many times in the future.

Nick
23rd Jul 2021
Verified order
Flawless trip

We travelled to the Okavango Delta, Botswana from 21 June to 3 July. We stayed in 3 different camps, all of which were excellent. Transport between camps arrived on time as did the helicopter to do our departing PCR test. As a travel company Jacada should do all in its power to ensure that the staff working in the Delta camps get vaccinated. The camps in the Delta are small and accommodate between 10-15 guests only. Therefore, the risk of COVID is diminished. The animal life is still as wonderful as even.

lorraineruffing
11th Jul 2021
Verified order
A wonderful trip to Galapagos inspite of Covid

We take our grandchildren who are graduating from Highschool on a two-week trip to any place in the world they would like to go that is interesting, fun, and educational. Our graduating senior in 2020 got hit with Covid issues in traveling to the Galapagos Islands and Ecuador. Berni De Luca of JacadaTravel did an incredible job of multiple changes to be safe from Covid. The trip was wonderful with all the folks of Ecuador being so wonderfully hospitable. We would recommend Berni and her team to all and will use them on our next adventure.

Top
01st Jul 2021
Verified order
Our trip to the Galapagos Islands was…unforgettable

Our trip to the Galapagos Islands was originally scheduled for 2020, but COVID 19 brought those plans to a screeching halt. Bernie at Jacada worked tirelessly to help us rearrange our original plans so that we were safe to travel in June 2021 and saw to it that we had all of the necessary documents for each step of the trip. We had an excellent experience with all of the service providers Jacada used: the LaPinta expedition yacht – Wonderful crew and naturalists with great food, Finch Bay resort was very enjoyable as well, again with great food and attentive staff and EB Hotel, Quito, who went above and beyond to see that we got excellent medical attention for altitude sickness. Thank you Jacada, Bernie and all those who made this such a memorable excursion.

Roberta
30th Jun 2021
Verified order
Jacada for the win!

I have used Abercrombie & Kent for all my trips the past 10 years, but after this experience with Iain McConachie and Jacada, I will never go back! The level of involvement and care that went into making sure we had the best experience was unparalleled!

Namibia was one of the most beautiful places I’ve ever been and definitely the trip of a lifetime. We stayed at 3 Wilderness Safaris camps and were bowled over at each location, not only by how luxurious the accommodations were, but how friendly and accommodating the staff was. Our guides were so knowledgeable and we learned so much about the local animals and climate. Thank you Iain and Jacada for such a memorable trip!

Watkins
30th Jun 2021
Jacanda planned an excellent trip to Ecuador

Jacanda planned an excellent trip to Ecuador for my husband and me. We were looking for an adventure in a country open to tourist and Ecuador did not disappoint. Lily planned the trip meticulously and I can say that everything was perfect. Berni made sure we had all of our travel documents in place along with Covid tests and insurance. The guides that Jacanda provided on the ground were excellent and made the vacation special. The accomodations and excursions were all top notch and could not have been better planned. I will definitely use Jacanda and Lily & Berni for future trips.

Jacobs
30th Jun 2021
Verified order
The team we worked at with Jacada

The team we worked at with Jacada, Heather & Tessa, were wonderful!
They made things very accommodating for us, were accessible even though there was a large time difference while planning, and took care of all of our needs. It was a stressful process trying to plan our perfect honeymoon with all the unknowns through COVID, but in the end, it worked out wonderfully.

W.
29th Jun 2021
Verified order
My trip was an African dream

Everything exceeded my expectations
The attention to the details and the concierge service throughout my trip

Special thanks to Phil, Heather and Jody

Althani
07th Jun 2021
Verified order
Beautiful Trip

We had another wonderful trip planned from beginning to end by Jacada. Their attention to detail sets them apart from the pack. The drivers, tour guides, hotels, excursions, restaurants; nothing is picked at random. All are excellent. Can’t go wrong with Jacada. We have traveled ro SE Asia and México with them. Both trips exceeded our expectations.

J.T.
17th Feb 2021
Two weeks in actual paradise in Costa Rica!

The team at Jacada (Lily and Berni specifically) and their local partners planned an amazing trip to Costa Rica that exceeded all expectations!

From the beginning in San Jose to white water rafting down the Pacuare river (twice!) to ziplining and rappelling in Fortuna to experiencing what has to be one of the world’s most stunning beach in the Osa to chilling out in the warm Pacific waters in Manuel Antonio, the trip was perfect and all the local coordination was totally on point.

We saw sloths (including one hanging out with us at breakfast – literally!), toucans, rainbow macaws, monkeys, tree frogs, and even a fer-de-lance snake up close! And more butterflies, hummingbirds, and beautiful flowers/plants than we can count.

Everything was super clean and covid-compliant with masks being worn, etc. and the Jacada team even helped coordinate testing and appointments at the clinic in Quepos when the requirements changed less than a week before our travel date – they went above and beyond to make it happen!

Jackie
04th Feb 2021
Costa Rica Honeymoon

My husband and I went to Costa Rica for our 2nd planned honeymoon (first one cancelled due to covid) we didn’t want to go through the process of planning everything out again so reached out to Jacada. We worked with Lily and Berni who hand picked all our hotels, excursions, transportation, etc. based on our interests and asks. Not one detail went missed. Our honeymoon was magical and an experience we will never forget. Our first hotel, Pacuare Lodge was the most unique and relaxing places we have been. We white water rafted in and out of the hotel, It was a once in a lifetime experience! Jacada was always available for questions, concerns, etc. so felt very safe traveling through a pandemic with their guidance. Will definitely be using again for future trips!

Excellent