Testimonials

Plan with peace of mind

Excellent 4.9 out of 5

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20th Sep 2022
Verified order
Amazing long overdue honeymoon to South…

Amazing long overdue honeymoon to South Africa. The transportation was seamless the drivers were amazing and the hotels perfect.

R
12th Sep 2022
Verified order
Memorable trip

It was a really well organised trip! I felt good and most importantly very safe during my solo trip thanks to their support. Hotels were indeed authentic and the guides knowledgeable and friendly.
Will definitely travel with them again!!!

Mili
11th Sep 2022
Verified order
Great Trip to Africa

Jacada designed a tailor-made trip to Northern Tanzania (originally meant for 2020) which met all of our expectations and more. The selected camps and guides were all great and everything was handled seamlessly by Iain and Angela. Already looking forward to our next trip with them!

Viktor
09th Sep 2022
Verified order
Highly recommend!

Jacada provided our family with two amazing European getaways. Hanna and Alice had everything set up beautifully down to every last detail. The excursions, hotels, and guides were all incredible. We definitely recommend them and hope to work with Hanna again for future travel!

Kristen
08th Sep 2022
Verified order
Forever Go-To, 100%

100% Jacada will forever be our go-to vacation planner! We have now used them twice, and both dreamy vacations went off without a hitch. They are personable, knowledgeable, professional and communicative from start to finish! When I say they take care of you, I mean they take care of you!!

Roberts-Houston
06th Sep 2022
Verified order
Brazil last month

Brazil last month, most recent of several over the years planned by Jacada, my go to vendor for well planned, interesting, private personalized trips.

Jim
01st Sep 2022
Verified order
Excellent travel company

We enjoyed an excellent trip to Peru. The service from Jacada from the first call through booking and the trip itself was fantastic. All recommendations for hotels, trips, travel and food food were first class. The tour guides on the ground were exceptionally knowledgable and friendly. I will definitely use Jacada again.

Simpson
01st Sep 2022
Verified order
Great organisation and Experience

Great organisation and Experience. Thank you for everything.

Abduljawad
31st Aug 2022
Verified order
Jacada was great for planning and…

Jacada was great for planning and executing our trip to Peru. It had to be delayed a year due to Covid and they made all the shifts seamlessly for us. The hotels they chose were superb, the guides top-notch, and the logistics as easy as they could be. I thought the itinerary was well-organized and times. We loved Peru!

Honeycutt
28th Aug 2022
Verified order
Every detail was carefully considered

Every detail was carefully considered. High end private experience that helped my wife and I create memories that will last our lifetime.

Reineking
25th Aug 2022
Verified order
We had a great time

We had a great time! Everything was very organized. The guides were knowledgeable and fun.

Stufft
25th Aug 2022
Verified order
Trip of a lifetime

Trip of a lifetime! Jacada took the reigns and made our bucket list honeymoon a 10/10 so we didn’t have to. Incredible itinerary and customer service. Was the smoothest trip either of us have been on! Feel like we can’t book another vacation unless Jacada is handling it!

Galaska
23rd Aug 2022
Verified order
This is the third time I have used…

This is the third time I have used Jacada and am always very happy. The company makes planning great trips seamless. They use fantastic local guides and have great suggestions regarding restaurants. I had a slight hiccup in the trip and the Jacada team immediately jumped in and obtained a great resolution.

Smith
23rd Aug 2022
Verified order
An Exceptional Scottish Holiday

The product was excellent in all respects. The selected itinerary, guides, drivers, accommodations, vehicles, and restaurants were all first class, well coordinated, and consistent with our expectations. The entire family, covering three generations all with individual interests, thoroughly enjoyed the experience.

Alexander
23rd Aug 2022
Verified order
AMAZING Africa !

This is the third time I planned my trip with Jacada.They tailored me an really AMAZING trip again in Africa! Everything is just do perfect,I can’t ask for more:)
thank you very very much for all the well organizing and take caring !
I can’t wait to planned my next trip with Jacada Travel again !!!

TO
22nd Aug 2022
Verified order
A fantastic trip!

Jacada tailored a vacation to Switzerland for us that met all of our expectations and more. Our hotels were beautiful and centrally located, our guides and excursions were all amazing, and the logistics went off pretty much without a hitch. We would definitely book another trip with Jacada.

Volinski
20th Aug 2022
Verified order
I’ve have taken my friends and also

I’ve have taken my friends and also been a guest for several trips to the Eastern and Southern areas of Africa.

I’ve traveled with the help of 3 different Africa travel agencies. Nothing comes close to my recent trip.

Normally it’s very difficult to travel with a large group and in this case it was 8 family members plus myself.

AMAZING!! Jacada was beside our family group every inch of the way.

Best trip of a lifetime!! Thank You Jacada!!!

Bogle
19th Aug 2022
Verified order
Wonderful trip

Wonderful trip – well planned with excellent places to stay, expert knowledgeable guides, good drivers, great schedule of sites of interest, with ability to vary to see things we specifies as well. Great advice and help from support staff when desired.

traveler
13th Aug 2022
Verified order
Amazing

Amazing! I would definitely book with Jacada again! The hotels, guides, experiences were top notch! We ventured from São Paulo to Iguazcu Falls and then to the Amazon. All accommodations were outstanding and the food was excellent! An epic trip – not to be missed.

McGrath
01st Aug 2022
Verified order
Definitely would recommend

Definitely would recommend. Our whole trip to Italy was handled seamlessly and the activities that we’re scheduled were all fantastic and extremely well guided. Basically didn’t have to worry about anything the whole time and had great support when we had questions. Look forward to the next trip!

Fearn
31st Jul 2022
Verified order
From start to finish

From start to finish, our experience with Jacada Travel was top notch! The time and care that they took to plan our trip was exception. The attention to every detail was beyond our expectations. There is no doubt that we will use Jacada Travel for our next trip!

ITO
31st Jul 2022
Verified order
Botswana trip planned through Jacada–nonstop excitement

Our trip to Botswana was our 2nd trip done through Jacada and it was as well planned and full of excitement as our trip to Ecuador/Galapagos. All the lodges we stayed at were awesome and all the transfers between them were very smooth. Jody and Angela at Jacada were always very helpful and responsive in the planning stages and got me exactly what I wanted with this trip which was almost nonstop safari drives/wildlife experiences with very little extra time spent on transportation–no waiting around.

Jeffry
30th Jul 2022
Verified order
Expectations Exceeded

Jacada exceeded our expectations at every point. Logistics, hotels, local guides. Everything went smoothly. I will be a repeat customer and recommend the firm highly. Thanks David and Berni!

Mullinax
29th Jul 2022
Verified order
Outstanding mother-daughter Bali trip

Our mother-daughter trip to Bali was amazing! Ellie and her colleagues did a great job of planning with us and the local guide and driver were outstanding. Of course Bali is beautiful and not to be missed!!

Casey
29th Jul 2022
Verified order
Family Fun in Iceland

Jacada was wonderful in planning our trip! Always available and helpful. Trip was awesome.

Deshotel
27th Jul 2022
Verified order
Excellent trip planned by Ellie and the…

Excellent trip planned by Ellie and the Jacada team. Everything went smoothly all of our activities happened on time and the guides were professional and knowledgeable. The accommodations were exceptional this truly was a bucket list type of trip

Johnson
24th Jul 2022
Superb, personalized holidays

We have had nothing but great experiences with Jacada. At every point on our holiday, Jacada’s knowledgable local experts were there to assist and guide. We have just booked the trip of a lifetime to Easter Island, and Jacada’s representative worked closely with us to help build the perfect personalized experience. It is not inexpensive, but it’s well worth it.

ODonnell
22nd Jul 2022
My family and I had a wonderful…

My family and I had a wonderful experience with our tour guide Kenton. He was very knowledgeable of the sights in Belize City. My family wanted to contact him to give him an additional tip for his great service .

von
21st Jul 2022
A Trip of a Lifetime

Jacada curated the most perfect trip to Thailand and Cambodia for me and my husband. Every detail was perfect and personalized – from the genuinely lovely local guides, to the impressive accommodations, to the excursions that truly allowed us to experience the cultures of these great countries and people. A very special thank you to Gilda, who worked with me for years while the trip was canceled multiples times because of Covid. She was so kind, and patient, and helpful through the entire process – a true gem.

I could not have dreamed of a better trip, and I look forward to planning another amazing adventure with the wonderful folks at Jacada soon.

Strom
19th Jul 2022
Verified order
We couldn’t have done it without Iain…

We couldn’t have done it without Iain and Tamera leading us, helping us and planning with us! They listened, and made dreams come true! If you’re planning a Safari – don’t do it without them!! Forever grateful for an amazing trip of a lifetime for all 8 of us! Thank you isn’t enough!

Misner
19th Jul 2022
Verified order
BOTSWANA & VICTORIA FALLS

As usual Jacada did really well in organising our holiday. All the camps and wildlife was good and very comfortable. All the guides were very knowledgeable.

Patel
18th Jul 2022
Verified order
Amazing adventure in Peru

We just returned from a trip to Peru that was immaculately planned and put together by Jacada. Every portion of the trip was well organized, and each of our local guides was fantastic. I only have one small nitpick. Our trip included a four-day Inca Trail hike, a three day visit to the Peruvian Amazon, and multiple days in Lima and Cusco, so packing was a challenge — especially since we were also facing weight limitations on the Inca Trail and rainforest portions of the trip. I felt that Jacada could have been more helpful by providing a detailed packing list. The packing lists we received were very general and, only when we really pressed the question, did we get a more detailed list. There was also some inconsistency on what the weight limitations would be on the Inca Trail portion of the trip which caused a bit of confusion and stress. But overall, I’d like to emphasize that the trip was incredible.

Joe
15th Jul 2022
Verified order
Phenomenal experience

Phenomenal experience! Jacada arranged an-8-day Kilimanjaro trek with a superb guide company, a stellar safari experience at two fly-in camps, and a luxurious Zanzibar beach resort to cap off an amazing adventure. First rate service, great hosts, and terrific, safe food. This vacation exceeded our expectations and we’ll be back for more adventures.

T
15th Jul 2022
Verified order
We have a very good experience

We have a very good experience. It has been truly an adventure for me and my daughter embarking on this journey to Europe in the middle of pandemic, airline and airport chaos and the quarantine and negative PCR test result while coming back to HK. Jacada has helped us along the first part of the trip and has made it enjoyable as it always has.

DCW
13th Jul 2022
Verified order
Gorgeous Honeymoon on Greek Islands

We booked our Honeymoon to Greece through Jacada, visiting Athens, Mykonos, and Santorini. We had a fantastic time – the Jacada team of Kate and Marta were super insightful and responsive when planning the trip, taking our preferences into account but also providing recommendations based on their expert knowledge. It was extremely great to have all the logistics sorted out for us and go so smoothly – drivers, tour-guides, and transfers all lined up perfectly. The trip was so beautiful from delicious wine tastings to gorgeous sunset boat cruises. We would definitely recommended Jacada for a luxury and frictionless travel experience!

Russell
12th Jul 2022
Verified order
5 Star family travel concierge

Every detail was thought through and planned out fully. We had an airport greeter to safely take us to our beautiful villa, private chef services a few nights, excursions, provisions set up in the villa upon arrival, restaurant & spa reservations booked, dietary preferences and special foods noted in the restaurant, and a boat charter. The pre-planning was very detailed with meals, beverages, wines, activities and everything went just as planned. Even details, such as what to pack, how to tip, phrases in the country’s language, suggested excursions were sent to us in a lovely booklet prior to departure.
Upon getting home form the vacation a follow up email and call were made on Jacada’s behalf to check up on how they did and rate their service.
This company is more than a 5-star travel concierge service – they have been exceptional with many of our out-of-country vacations and we will use them again for our family travels.

V
07th Jul 2022
Verified order
Great experience

Great experience planning the trip, including coming up with some ideas. Pretty much nailed the itinerary in first attempt. When we were traveling everything went extremely smoothly and as planned. Guides were on time and engaging. Great experience.

Krikorian
07th Jul 2022
Excellent trip

Jacada took care of the details and planned a great trip. Our guides were knowledgeable, friendly and on-time. The ground transportation was safe and comfortable. We will use Jacada again!

Creekman
06th Jul 2022
Jacada takes the stress out of traveling!

From the start, Murray was able to understand the type of travel we like to do and put together a plan for 2 weeks in Greece that we didn’t even need to modify! He understood exactly what we were looking for. The hotels were cozy and very friendly where we felt like family at them all. The guides selected for our excursions were knowledgeable, personable, flexible and fun which made the days very memorable. Jacada was also so flexible with my husband’s surgery that occurred, unexpectedly, right before the trip with helping find physical therapists, adjust some of the travel arrangements, etc. I also appreciated the attention we received from all the Jacada staff along the way when things would come up. Overall, they removed the stress that usually goes with a trip like this with multiple stops, hotels, plans by just taking the guesswork out! We KNEW we were taken care of and Jacada had thought of everything! Will recommend to other travelers and would definitely use their services again in the future:)

Grimm
05th Jul 2022
Family of 5 trip to Spain

We had a wonderful experience for the most part. There was a lack of communication between Jacada and the ground contact group re: dinner reservations for a couple of nights. They were not aware of our reservations so unable to help us when we were in a pinch. Murray and Alice were very responsive when this happened and reimbursed us for a dinner the following night to compensate for the inconvenience. We were happy with the outcome.

The tours and hotels were amazing! The drivers all showed up on time and were helpful and friendly. Overall it was an amazing trip for us.

Deshmukh
05th Jul 2022
Verified order
Amazing Service

We had an amazing trip that was planned by Jacada Travel. Our accommodations exceeded expectations. Everything was flawless and seamless. So much so, that we forgot there is a global labor shortage. The team (Iain and Angela) was proactive and very responsive to any questions and went beyond what you would expect even for a luxury travel consultancy. We look forward to working with Jacada in the future.

Casteele
30th Jun 2022
Beautiful Greece!

We recently returned from a magical trip to Greece that was thoughtfully planned with the guidance of Alice and Murray at Jacada travel. The logistics of our trip which spanned hiking, to chartering a boat, to relaxing in a spectacular spot in Santorini were smoothly coordinated – seamless! We cannot thank Alice and Murray enough for their attention to detail, desire to create the trip that my family envisioned and prompt communications over the two years (COVID impacted) that it took to see our trip from concept to actualization. We recommend their services with the utmost confidence!

Julia
26th Jun 2022
Verified order
Great Honeymoon Planning!

We went with Jacada to plan our honeymoon and they did a phenomenal job. From the initial planning process to last-minute changes when we were in-country they were professional, efficient, and on-top-of everything.

With British Airways cancelling all flights in South Africa while we were there, our flight was cancelled. Before we were even made aware of this from BA, Jacada contacted us and had an alternate flight lined up! Additionally, when we had an activity cancelled in Zimbabwe, they had many helpful suggestions for replacements and booked something at the last minute. Could not recommend Jacada more highly! We will definitely be working with them on future trips.

Buzzelli
23rd Jun 2022
Verified order
GREAT job Jacada….agian!!

We have used Jacada Travel three times now and plan to use their services many more times for future travel. We just returned from a Croatia trip we planned with them and as expected and as was with our previous trips (Argentina, Chile and now Croatia) everything was in place for us as planned. The guides we had, the private transfers, boat or car, and pre arranged dinners were exactly to our standards and more! Our local contact, if we needed help or to change things were very responsive and quick to respond. Thank you!!!

Graff
22nd Jun 2022
Letter sent to Jacada about our Peruvian adventure

Letter sent to Jacada:

We thought we should drop you a note to let you know we returned home safe & sound and how much we enjoyed our Peruvian adventure.

It was terrific! Every step of the way brought joy. The staff people were all service-oriented, and the guides were attentive and knowledgeable. We want to specially acknowledge Edgar from Cusco and Pavel from Titilaka.

The highlights of the trip were the surprises, like the nature walks at the Inkaterra Machu Pichhu, the gardens at Sol y Luna, the amazing Inca stone foundations all over Cusco, and the Stone Forest Pavel assured we saw on our way to Arequipa and our flight back to Lima after Lake Titicaca.

Even the closed airport at Juliaca had its positives, because we saw so much on our long drives to and from Lake Titicaca.

Travel days can be stressful, but your arrangements made them stress free so we could enjoy the trip straight through.

Thanks for all your efforts on our behalf and, now, all our memories.

WOOD
22nd Jun 2022
My husband and I wanted to take a…

My husband and I wanted to take a moment to sing the praises of both Jody and Tamara for all their support in helping us plan our recent family vacation to Kenya. We have two little boys 7 and 4 and we quickly learned this would be a big undertaking for us and we could use the support of some professionals. They left no stone unturned and thought of every single detail for us as a family, individuals and for our kids. Every expectation was exceeded at every turn in our journey and we can’t thank them enough. If you could please push our comments up to a senior level and recognize them in some big way because they are truly deserving of some high praise. This was a complete bucket list dream trip for our family and they made every bit of it come true and added some extra magic and thoughtful touches along the way. We don’t have the words to truly thank them for these memories they’ve helped us curate besides to just say thank you and to push our praise up the Jacada ladder.

Thank you,
The Walker Family

Walker
22nd Jun 2022
Verified order
Jacada did an amazing job of…

Jacada did an amazing job of orchestrating our trip. We loved Sasaab and Angama, and had amazing guides and activities enjoyed by our three boys ! Could not have been better organized!

Niven
21st Jun 2022
Verified order
Splendid 2 weeks in Croatia

I booked a trip to Croatia with Jacada and it exceeded my expectations on all levels. Travel coordinator, Melania Siriu and concierge agent, Marta Silva planned a wonderful trip that hit all the highlighted towns along the coast from north to south while incorporating day trips to lesser known villages and towns. The boat trip hopping from Split to Havr and then Hvar to Debrovnik which included island stops in between was definitely a highlight. The trip was a mix of activities including visiting 3 national parks, a bike ride, a hike and walking tours of each town while having laid back days to lounge, swim and explore on my own. Every detail was planned and well organized including the transfers from one town to the other as well as the excursions. The tour guides were incredibly knowledgeable. Being a solo tourist, I was able to have conversations with the tour guides, learn about the history and architecture, ask questions about their lives and life in Croatia. I felt well taken care of and I didn’t have to think of anything as all was already accounted for in the itinerary. It was a wonderfully fulfilling experience that I will remember and feel eager to take a return trip.

Rahim
21st Jun 2022
Verified order
Amazing Service and Trip Planning!

This was our first major trip coming out of the pandemic and we could not have been happier with our experience with Jacada. The dedicated service, planning, in-country connections, on-the-ground support, and local knowledge made this the best trip we have ever taken. The Jacada Team was there every step of the way! We will definitely use them to plan our next big adventure!

Customer
20th Jun 2022
Lily Bunker has planned 2 amazing trips…

Lily Bunker has planned 2 amazing trips for us this year – one to Costs Rica and one to Peru, Ecuador and Galápagos Islands. Both of them exceeded expectations with amazing excursions, 4-star accommodations and outstanding guides and drivers. What I love most about choosing Jacada is how safe my family and I feel while visiting foreign countries. I also appreciate the level of knowledge that our guides have and who sincerely make the trips too notch.

Wolf
Excellent