Our experience with Jacada Travel was impressive from the start. Jen, our travel design agent for Latin America, worked with us to create a magical itinerary in Machu Picchu and Galapagos Islands. We worked together on a time frame, our interests as a family and our budget. Everything was spot on from our accommodations to our adventures. Before departing we were given a detailed itinerary, along with a beautiful picture book highlighting what we could expect on our trip. The people we worked with on the ground couldn’t have been more welcoming. Our personal travel guide in Peru, Max, became like family. His love and passion for his country radiated into our experience. We were well looked after at every step of the way. Security, ease and our happiness seemed to be the top priorities. Our tours and travels in both countries, Peru and Ecuador, were smooth and safe. We were greeted with special notes and surprises from Jacada along the way. There were check in calls to make sure everything was going well and that we were pleased with our journey.
My family and I would highly recommend working with Jacada Travel in Latin America. I hope that we have the opportunity to book another adventure with them in the future.
My wife and I were very impressed with the entire trip and the organisation which was outstanding
Outstanding trip enhanced by our guide/driver Jón.
We have used Jacada Travel for all of our special vacations. The experience from selecting the place to travel, to activities, to places to stay has always been great. The service you receive during the trip is exceptional. The accommodations are always superb.
Great trip! This is our second large group (23 people) trip hosted by Jacada. Both exhilarating and relaxing…it’s amazing what we could do in 36 hours just outside of Lima. Looking forward to next year’s adventure!
Our family trip to Lisbon & Barcelona during Easter has became one of the most memorable holiday for us. Thanks to Heather and Kit from Jacada Travel. They planned our trip to perfection. This is the first time that we can really sit back and relax through out the trip while having my two kids with us.
The hotels and restaurants they recommended were wonderful. Our guides were knowledgeable and yet could keep the interest of the kids. The drivers were polite and safe.
We have different activities and sight-seeing everyday. The highlights were Flamenco dance and chocolate workshop. Before we went there, we didn’t have much expectation. However, we were so happy during and even after the classes that I was wondering the tutors must have some magic to motivate us.
Lastly, thank you Heather and Kit again for organising such a wonderful trip for us. We felt very safe and well taken care of throughout the journey. This is the second time I work with Jacada to plan our trip. I have no reservations to recommend Jacada to other friends who are looking for a bespoke holiday.
Elsie & Alex
I am a returning customer. First time around, they blew my mind. Second time, did not disappoint. This time, we went to Tokyo and worked with Keith and Wing. We didn’t give them very much time to make arrangements, but somehow they pulled it together. There were some minor issues with communication, but after we identified the issue, we worked through it. I felt that Keith and Wing did everything they could for us.
Keith was our initial point of contact. He helped us with the agenda, booking the majority of the trip. He kept us updated as much as possible. He was very kind and easy to work with. I felt like he moved mountains for us. We didn’t make it easy for him, but he was a trooper and he basically made all our wishes come true. He was sick during some period, but somehow, he got our trip booked for us and made our time in Japan truly amazing.
Wing was our concierge in Japan. It took her a few days to respond, but I think that’s because she was working on her end and waiting for an update on her side. It didn’t really bother me, but just FYI for any future customer. She booked all the restaurants we requested and provided alternatives if it didn’t work out.
The recommendations they provide are luxurious and WOW…AMAZING. They suggested the Mandarin Oriental Tokyo and I highly suggest going there if you are thinking about it. Also, Jacada usually sends a “travel kit” few days before our trip and it is very handy! I always look forward to the kit because it’s well-constructed, high quality, and extremely cute! The kit has important phone numbers and includes cultural norms, such as tipping and gifting. The information in this kit is extremely helpful!
Honestly, I am stuck on Jacada. I am excited to use them again in the future.
Great support, making for a great trip.
Jacada is more than a Travel Agency. It literally felt like they were with us every step of the way, anticipating and reacting in real time so our experience could be remarkable.
I would recommend Jacada to anyone looking for the perfect trip.
Jonny and Angela at Jacarda orchestrated the most magical trip that we ever experienced. From South Africa to Zambia, our adventure went smoothly and effortlessly…each location being unique and each one fabulous! From the moment that we arrived in Cape Town, we knew that our trip would be flawless with every detail being taken care of. Our drivers and guides were outstanding! We feel fortunate to have had Jacarda put together our trip of a lifetime. They will certainly be our go to for all of our future vacations!
Personalized experience – top notch service – amazing hotels and great guides !
My son and I have taken two wonderful trips with Jacada. One to Peru and more recently to Japan (March 2019). I was a little nervous heading to a country where I don’t speak or understand the language at all but that was not a problem with the high level of detail set forth in our itinerary.
A representative was there to meet us as soon as we landed. We had the most amazing and knowledgeable tour guides, complete with expert drivers. The tour guides were flexible and focused on making sure we were happy and doing things of interest to us.
The hotels were perfectly situated and the service was outstanding. The concierges were amazing at making and changing dinner reservations. The meals at the hotel were wonderful too.
I am definitely going with the tried and true company of Jacada the next time I head out to explore another part of the world. I have full confidence in knowing that I will see and do everything I want and that every detail will be attended to. I highly recommend Jacada. Happy travels.
Loved our Iceland trip! Everything was perfectly arranged and our guide/driver was so sweet and helpful! Will definitely be using Jacada for my future travels
Jacada is a premiere travel agency. Suzanne went above and beyond to make sure that all my requests were fulfilled and that I was completely informed and prepared for our family trip to Costa Rica. Each accommodation was far beyond expectation and everyone from the transfer agents to the guides were professional. Put your trust in Jacada and they will plan and deliver your dream vacation. You will not have to worry about how you will get to your next destination- a private transfer will be waiting. You will not have to book excursions and tours- private experiences will be booked in advance. You will not have to research hotels – they have done that for you. Thank you Jacada for memories that will last a lifetime
First of all, we’d like to thank Kate for the amazing itinerary she put together for us. We had a wonderful time in both Borneo and Cambodia. Everything was seamless, the guides were exceptional and the properties were fantastic, especially the Borneo Rainforest Lodge! We felt we got a great flavor for what both countries had to offer.
Our experience was truly memorable and we wouldn’t hesitate to use you again and refer you to others.
Thanks for everything you did,
Sandra and Mark
My trip to Argentina with Jacada Travel exceeded my expectations for a comfortable, hassle free vacation. There was no point at which I ever felt without someone from the travel group to guide me, answer my questions or to show me interesting, off the beaten track locations in both Buneos Aires or Mendoza. My meals with the two guides in both places were memorable. In Mendoza, the guide stopped his truck and picked some figs from a road side tree – a grace moment. Jacada even provided an opening night opera ticket for me at the Teatro Colon. I highly recommend Jacada Travel and would happily use their services again.
Excellent trip very well planned. Guides were excellent and everything went smoothly. Exceeded expectations. Sarah was amazing!
I used jacada for the first time and now I’m spoilt. My travel designer Jess, planned the perfect solo trip based on what I wanted. The service I got before, during and after my trip was excellent. I had the best guide in Slovenia. If it wasn’t for her, I’d be for one, lost in the beautiful hills of Triglav national park. I’d also have no clue of all the stories and history of the things I was looking at. I highly recommend my travel designer, Jess, and my guide Mateja to anyone planning a trip to Slovenia.
We just returned from a 14 day trip to Vietnam. We traveled from Hanoi to Hue, Halong Bay, Hoi An, Nha Trang and Ho Chi Minh City. The pick-ups and transfers were seamless. Our hotels were outstanding at every destination. We loved the entire trip and very much appreciated how responsive and responsible Jacada was in the pre-planning and during the trip. I would highly recommend them!
From our first contact with Riki Ueda, our consultant, through to the end of the trip, we felt very valued as customers of Jacada Travel. Our trip was for a special occasion but we knew very little about the countries we were going to visit; add in mobility problems and we really need specialist advice.
Riki spoke to me for about 30 minutes to get a feel for our interests and attitudes so that she could put together a proposed itinerary. After further discussion, the itinerary was agreed. It was perfect. The hotels were spectacular; the trips were excellent; there was enough down time; and the quality of the local guides was superb.
There was one hiccup (quite a large hiccup and totally my fault) which occurred on a Saturday just as business was closing in Vietnam. We called the emergency number and our itinerary was rearranged to our satisfaction and relief within 90 minutes. I was already impressed with Jacada’s service when everything was running smoothly, I was even more impressed after this.
I cannot recommend Jacada Travel highly enough. I am looking forward to using them again.
Our trip involved traveling to five different camps in Kenya and Tanzania, with multiple flights. Everything went perfectly. It was truly the trip of a lifetime.
Everything was well organized and well thought of.
I loved the flexibility of our schedule and our guide. Looking forward to future trips.
We used Jacada for our honeymoon to Malaysia and they exceeded our expectations. All of our accommodations were excellent and even had a little surprise waiting for us in our room at each stop. The itinerary they build was exactly what we were looking for and our guides and drivers were very friendly and professional. Sarah Kounnou, our Travel Designer, was fantastic to work with and truly made our honeymoon special leaving personal touches along the way. I would highly recommend Jacada and hope to use them again for our next trip!
How do I put into words a trip of a life time? I don’t say this lightly as I have traveled the world and been fortunate to experience many awe inspiring moments.
How did it all begin? My 34 year-old son, Anthony wanted to go to Nepal and asked me to come along to celebrate my 60th birthday. Nepal would not have been my choice. Thank God my son is more intelligent than I.
Anthony chose Jacada to put together a 10-day tour which included a four-day trek up Poon Hill, tours of Katmandu, a helicopter ride to Mt Everest’s base camp, and a two night stay at Chitwan National Park.
From start to finish we were handled with the utmost care. Professional guides that shared moments of wonder (a Bengal Tiger sighting, crystal clear sunrise on the top of Poon Hill, the celebration of Holi in Pukhara, picture perfect morning at base camp, tours of ancient temples) that left us feeling deeply connected… a new Nepalese family! I still cry when I look at my photographs.
The memories my son and I have from our time in Nepal will last forever in our hearts. Another bond that was created as a mother and child and we can’t thank Jacada enough for making it happen.
Recently, my wife and I travelled to New Zealand and Australia for a seven (7) week holiday. We utilized the services of Jacada Travel for the first time and we are extremely pleased with our decision. We found their staff to be well trained, informative and helpful. Our travel advisor, Jane Dumble was great. The information packages the concierge team provided were first rate and complete making it easy to know where we were to be and when. Everything went off as planned making the holiday stress free.
Even when weather created a problem with a washed out road and bridge prevention us from going to the Franz Joseph Glacier, their local tour operator, Christina, had us rescheduled in new bed and breakfast locations and a new route quickly and efficiently> It would have been a major headache without her help.
I highly recommend the team at Jacada Travel for your next holiday or adventure.
It was easy dealing with jacada. We were given one person to handle our account for this south America trip, making sure we were updated and reminded regularly. For every hotel we Checked into, they got messages and tour Reminders waiting for us either in our hotel room or via the hotel reception. Well done jacada. Thanks Jess and Berni!
We had a fantastic holiday from start to finish, all thanks to Kate and Gloria at Jacada Travel. The organisation covering hotels, flights, the many tours and little added extras was excellent and we always felt well looked after by you and the local guides. Thank you for organising a great holiday for us! We will definitely be using Jacada again.
Jacada’s attention to detail was outstanding!
All the accommodations were 5 star!
Communication via email, Phone, mail prior to the trip was very prompt and informative.
We were always looked after upon arrival to all of destinations within Thailand and Cambodia, never left to wonder what we were to do or where to go because someone was always waiting to guide us through.
The itinerary was tailored to us, and we had adventures and life experiences that we would have never even known existed if it weren’t for the contacts Jacada has with the local people.
We felt safe in every situation and totally relaxed and enjoyed every minute of our vacation.
We are now looking at booking a trip to Africa in the next couple of years, and Jacada will be who we book with.
Highly recommend Jacada!
Thanks Kate and Thanks Wing.
Barb and Darin
Very easy to deal with. Beautiful literature. Great communications. Flexible in massaging itinerary. Good background info. Excellent accommodations. Some vehicle travel timings a little off. All in all our trip to Sri Lanka was a great success.
Attention to details and local knowledge was outstanding in planning our trip to India and The Maldives
From start to finish we were treated very well
The guides and drivers were exceptional and the hotel choices outstanding
Having someone with a sign with your name on it at the airports is worth every penny!
Helpful, knowledgeable, able to accommodate our requests, quick response time in answering questions or making changes to our itinerary. Travel agents attentive and caring.
Just returned from a fantastic fast paced 17 day trip to Australia. Could not be more pleased with the effort of the Jacada staff. Great to work with in planning and extremely responsive to our request. Great recommendations. Jane and Wing certainly earned five stars. This was largely a private tour and the accommodations, food and experiences were excellent and beautifully organized. A truly amazing experience. We do not hesitate in giving our strongest recommendation.
Jacada has planned three amazing trips for me now and I can’t wait for them to plan my next one. Their attention to detail; excellent communication (both before and during the trip); and the unique, custom experiences are unparalleled. I’ve recommended Jacada to many friends and will continue to do so.
Jacada nailed it!
Jacada and Jane D did a fabulous job of arranging a 3 week trip to Australia for my wife and I. We spent time in the following areas: Melbourne, the Yarra/King Valley/Nagambie areas wine touring+tasting, hiking in the mountains of Tasmania, enjoying the Freycinet area of Tasmania as well as Hobart + its environs, and finally Sydney….all the logistics per hotels, transportation, guides, etc worked out perfectly and our experiences were terrific. We highly recommend Jane D and the Jacada team !!
Jacada is always reliable in selecting great guides and planning seamless vacations – we never have to worry about anything!
Thank you Riki for taking us on a memorable Costa Rican adventure! As always, we end our Jacada vacations longing for more.
We have taken two trips with Jacada – to Peru and, recently, Sri Lanka. Jacada does an excellent job in trip planning and delivers extraordinary results on the ground: destinations, accommodations, meals, guides – all top of the line. And they have demonstrated flexibility to meet our needs and desires. We highly recommend Jacada!
I booked with Jacada because of the professional service I experienced from travel planner, Jobi, during the initial phase of planning/customizing the private tour itinerary we wished for. She was patient and was very prompt in replying to our email queries. Because first impressions matter to us, our group (party of 4) decided to choose Jacada.
The Jacada service from the planning phase, pre-departure (with jessie and bern) and actual trip with our professional and accommodating guides, was generally a very pleasant experience. Shout-out and warm thanks to Julio (cusco guide), Ginny (buenos aires guide), Natalia (el calafate guide) and Marcelo (rio de janeiro guide).
To top it all, we were even treated with a few surprise experiences and thoughtful souvenir gifts from Jacada and their partner agencies during our trip which we sincerely appreciated and enjoyed.
I just find it noteworthy to include in this review that we had an unfortunate incident during the first day of our trip in Lima, as Miguel, our enigma city tour guide did not show up for our tour in the morning. Only to find out later that he picked up the wrong people in our hotel for his service which he only realized when he was halfway delivering the tour.
We were very disappointed about this incident, since we woke up early for the tour despite lack of sleep from our travel. We were then instead rescheduled for the tour in the afternoon so we sadly did not experience watching the sunset and view at the Miraflores malecon, which we initially intended to do. On a positive note, Miguel turned out to be very interactive and humorous, so we enjoyed his company all throughout the tour and later thought our short time with him was well worth it.
Also, the enigma outdoor picnic lunch at the Sacred Valley was another activity that did not meet our expectations because the tiny folding chairs provided were uncomfortable to sit on. There was more than enough food prepared- However, the taste of the food was not exceptional, but was ok for 4 hungry fellows at that time. Also, they could have chosen a location that did not have muddy surroundings and had at least stable flat ground for the comfortable set-up of table and chairs.
Apart from these two mishaps, we were definitely taken well care of, pampered to the fullest (from arrival at the airport to airport pre-departure check in assistance) and our little requests for flexibility in our itinerary were well sorted out by the guides.
Again, thank you Jacada!!!
Jacada Travel planned an excellent trip for my daughter and me. Our travel planner, Keith, made choices and suggestions that I otherwise would not have considered. He took into consideration our likes, personalities, and interests. As well he delivered a five star experience that stayed within my budget.
Our experience with Jacada was first rate from initial contact throughout our full trip. Our planner, Emily, quickly understood expectations and offered great advice that enabled us to organize the trip efficiently. The quality of hotels, airport transfers and all of our tours and tour guides exceeded our expectations. This was our first time using Jacada but will not be the last. We would recommend this company to anyone.
Our travel designer, Jonathan, offered excellent service and created a perfectly orchestrated package to exceed my family’s expectations. Before the trip, we received professionally created materials sharing our itinerary as well as excellent tips on travel (packing, visas, vaccinations, etc). The trip itself was flawless, we were always with a guide taking care of our every need. Flights, accommodations, and meals were all set – we just got to enjoy stress free. The actual locations chosen were superb and all the staff encountered along the way were kind, effective, and responsive. We would highly recommend Jacada and look forward to booking another journey with them.
From start to finish, JACADA, was there to help us pick the right resorts to stay at while we toured Australia. Our representative, Katie Holmes, was extremely helpful and very professional. She kept us updated with our itinerary and answered several questions that we had. The trip went very smoothly, with all of the resorts and hotels of a luxury level. All of our pickups and drop offs were first class and always on time. Katie was there at each of our resorts with nice notes and sometimes gifts that were much appreciated. We were extremely happy with dealing with JACADA and will use them in the future for other trips.
Very responsive and attentive to our needs. Planned the itinerary to perfection, tailored made to our request. Paid attention to smallest details. We felt well taken care of from beginning till the end of the tour.
I can not say enough about this company and our trip to Vietnam and Cambodia. Every detail was taken care of and Keith was able to put a trip together that hit every mark. We did so much more than visit the sights, we met the people and experienced the culture in a way I never dreamed was possible! Keith listened to my vague ideas and created the perfect itinerary – from the cities we visited, to the hotels we in which we stayed, to the variety of experiences we had. We got so much personalized attention – all of our tour guides were wonderful! I can not imagine having a better trip – exceeded our expectations. I hope I have another opportunity to travel with JACADA!
This was our first experience with Jacada though we had heard good things about the Company. Our trip to South America included Ecuador and Peru with the highlights being the Galápagos Islands and the Inca Trail. I cannot exaggerate how good Jacada was to us. Every need was taken care off including some we did not even realize we had. For example when we arrived in Lima Jacada surplus with a dinner reservation at one of the best restaurants in the City. All our guides were incredible and seemed to be well versed on us and our travelling style. Every hotel was amazing. Our intra country travel was carefree and perfect. We will definitely use Jacada again. But where too next ????
We had the perfect holiday in Vietnam, all thanks to the brilliant Sarah and Wing from Jacada! It was a special celebration for us and we had the most amazing 12 days. From the minute we started planning the itenarary to the time we said goodbye to our last private guide, everything was perfect! We stayed in superb accommodation, our guides were friendly, knowledgeable, on time and attentive to all our needs. The food tours were incredible, the sight seeing so interesting and we were given a new perspective on the people and cultural heritage of Vietnam! We can highly recommend Sarah and her team at Jacada, they are the best! Thank you from 4 very happy tourists all the way from the Southern most point of Africa!
We really enjoyed our Jacada family tour. They paid a lot of attention to the small details that made the difference to our family. We travelled as a group of 10 with small children and adults; having all the high-quality experiences coordinated ahead of time really made the difference. We thought the quality of the tour operators and guides was excellent and it really added to our overall experience in Australia.
Generally great in the planning process and good at resolving any issues that may come up during the trip. Prices could be cut down significantly though.
In my view, simply the best. We have done 3 trips of one month or greater with Jacada and are in the planning stage for a 4th. I trust them for their execution, creative ideas and advice.
Excellently prepared tour specifically designed for our interests. Excellent guides and all specific requests were attended to.
Excellent experience as our trip in Argentina and Patagonia organised by JacadaTravel was more than we were expected. Special thanks to Susann Pietschmann, our travel architect and the best guides of this beautiful country who made our trip an unforgettable memory.
Jacada is fully recommended from us and we are thinking already for our next destination!
From the first spark of hope in making a family journey to Japan, Jacada actualized a dream come true. Our interests were listened to and woven into our trip at every turn. Authentic experiences were seamlessly organized, with built in rest and open time just when it was needed. We were never left without care and guidance, as at every crossroad in our trip there was a kind, knowledgeable guide who would warmly greet us and stay with us until we were on our way. Because Jacada took care of every detail and anticipated every possible scenario, our family was able to enjoy the immersion without the inevitable stress that arises when navigating a foreign country. Our guides were incredible people who we enjoyed getting to know and learned so much about history, culture, religion, and modern life from. Our children were delighted with a few pop culture experiences we planned which balanced visits to heritage sites and Shrines. Jacada took into consideration our age and interest ranges and delivered a little bit of everything. My husband has been waking up each morning since we got home telling me he misses Japan and is already dreaming about what he wants to do on our next trip there. My 12 year old daughter had the best reaction though on our first morning home, “Mom, can we sell everything and travel the world?”
My husband and I have traveled extensively and I usually book it myself. We decided to go to Chile and I found Jacada Travel. We booked a 24 day private tour through them and they were amazing. They are a top notch company from our concierge team Lily and Berni to our tour guides to the accommodations they chose.
At one point towards the end of our trip my husband threw out his back. With one phone call and a couple of hours later we had flights changed hotels changed and what could have been bad wasn’t even a hiccup.
I didn’t have to think of a thing except enjoy myself which is a way a vacation should be.
They are the best and I will use them for all my trips.
We have done 3 personalized trips with Jacada and have been nothing short of impressed! Every detail from beginning to end is taylored to our wants with meticulous attention to the details. The hotels they choose and the locations we would never have known about in the regions we travelled have been ideal. They combine luxury travel with unique experiences. They provide an experience, not just a trip.
Great service ,Jacada!
Jane did an amazing job of building our itinerary for New Zealand’s South Island. She struck the right balance between adventure and luxury. We’ll be back again!
Everything pretty much went like clock work and they were easily assessible for any questions
Jacada did a top notch job organizing our family trip to Chile. All the details were looked after eliminating any potential travel stress. The accommodations were top notch and the service was fabulous from start to finish. We had the trip of a lifetime filled with so many amazing memories. Highly recommend Jacada and their team!
Keith was amazing. He was on top on all details and very responsive to all queries. I would highly recommend the company. Fantastic trip to Japan with every last detail perfect.
My spouse & I recently visited Thailand, Cambodia & Laos. The trip was arranged through Jacada Travel. Every little detail was masterfully plotted out. The hotels were superb & welcoming. The guides & drivers were always prompt, friendly efficient & very knowledgeable & went out of their way to make us feel welcome in their home area. Their insight into the local history, sites, people, scenery, customs & food were invaluable. Each time we checked into a new hotel, there was a nice welcoming note from Keith of Jacada Travel. There’s no possible way we could have seen or done as much on our own, let alone enjoy ourselves doing it…
Thanks SO much to Keith & Sarah for setting up SUCH a wonderful visit to South East Asia. We would do it all again in a heartbeat.
Marty & Char L
Our trip ran like clockwork. It was very well organized and recommendations were spot on. Expectations were high and they were exceeded.
Jacada did a great job planning our trip to Iceland. I particularly liked the hotel selected for us in Reykjavik. The guides were very friendly and knowledgeable, and we really got along well with all of them. The vehicle provided was top notch and comfortable. Jacada did a good job including the activities/elements we requested. I would definitely consider them for another trip requiring a guide or a lot of logistics.
Jacada Travel is fantastic !
Our coordinator— Sarah Konou — was
Jacada certainly lived up to our expectations and beyond —
Nima and Suvas Desai
Every single detail is taken care of. And their expertise on the areas of travel is amazing.
We had a fantastic experience with Jacada. We did a fabulous, unforgettable trip to India and the Maldives. The planning leading up to the trip was very thorough and I always felt like my questions were answered in a very timely manner. Keith and Gilda did a wonderful job. The trip itself was as close to flawless as it comes. The logistics in India were absolutely streamlined. We were able to fully enjoy each other and the experience without worrying about details. Our guides were incredible, particularly the one in Jaipur. He absolutely blew our minds with his vast knowledge and calm nature. The properties in both destinations were excellent as well. We will be coming back to Jacada and bringing our friends with us!
Amazing experience overall. The individuals that worked with us at Jacada were so helpful, thoughtful, and organized. They planned a travel experience of a lifetime for me and my husband. Our trip to Morocco was something out of a storybook, filled with sights, sounds, tastes, history, culture, and a feeling of wonder that I have never experienced. We will be forever grateful.
London-based support was flawless, however, on-the-ground support in NZ had some opportunities to improve, but overall, very good.
Every recommendation, every plan put into place, was executed with precision, knowledge and professionalism. Our trip was flawless. Connections, accommodations, destinations were 5 star experiences. Susann really is a Central American expert.
This was an amazing trip! Our guides and drivers were outstanding and went above and beyond the call of duty to make our vacation special. All our hotels were exceptional. Thank you Keith for arranging a trip of a lifetime.
Great travel experience from start to finish. Our trip was planned with our desired destinations and family needs taken into account as far as travel and accommodations. We received all the information we needed as far as the logistics of our trip and everything went exactly as planned. Costa Rica is a great country to visit and Jacada took care of every requirement before and during our travels
My wife and I had a spectacular time in Costa Rica. We were most impressed with how seamlessly Jacob and Romanet, our travel specialists, put together the logistics between hotels, transfers, and excursions. The time and hassle you saved us is invaluable. We are very lucky to enjoy so many different places over the entire world and this trip will be hard to beat! We had a wonderful holiday and we are very happy to have booked with Jacada Travel!
They take all the concerns about traveling away.
We had a marvellous trip to Vietnam expertly organized by Keith and his team . Not a glich in place . The guides were professional and helpful and the hotel choices were brilliant . We will plan our next trip with Jacarda soon
Dear all. It was a fantastic trip, extremely well organised and very well managed throughout. I would like to mention especially our guides in Bagan and in Inle Lake (Saw and Tee), as they were absolutely amazing from the first moment. I could not recommend this agency and their services more! If you like to travel in style, they are who you are looking for.
The experience we have had with Jacada was just amazing. There was not one glitch in the entire adventure and they made our trip one of the best we have ever had in our lives, and we have traveled quite a bit. I highly recommend using them, the planning stage was fabulous, the staff was very patient with me, and I can be quite a handful. They were also knowledgeable as well as accommodating to our needs and wants. I can’t say enough how wonderful they were.
FANTASTIC! GREAT! FABULOUS! MARVELOUS! THE BEST!!!!!!!
After we had decided our next vacation should be a big tour through Africa, I contacted Jacada by mail. Within two days I was called back and shared my key requests with a travel designer. In a short period of time our whole trip through 5 countries and using 5 different top lodges (Kalahari Plains, Nxabega, Matetsi, Bisate and Mnemba Island) including all long haul and connecting flights and the permits for visiting the gorillas in Rwanda was finalised. There was a great build up of wonderful experiences with nature and people throughout our journey. There were only minor things during the preparation and the trip – which I shared with the company directly – that can be improved to move to a 5* rating.
I work 24/7 and my job demands every ounce of energy from me. When I go on holiday, I dont want to be having to handle nitty gritty matters. I just want to rest, relax and recharge. That’s why I go to Jacada.
Jacada truly looks after your travel needs. Up to the very last detail you can trust that you will have a hassle free holiday that you deserve. Our experience with Riki and Joyce has been phenomenal and we will surely be going back to them for our next holiday. Keep up the good work!
We had an amazing time in Tanzania last November thanks to the efforts of our Jacada Travel consultant, Emily Hunter. Having been to Southern Africa before, we chose Tanzania to experience a new and different part of that amazing continent. Emily’s expertise and guidance made our trip incredibly memorable. We explored the Ngorongoro Crater, witnessed the Great Migration in the Serengeti, got up close and personal with the amazing chimpanzees of the Mahale Mountains, and finished with a relaxing beach holiday in Zanzibar. All of our accommodations and guides were first rate. The Crater Lodge was beautiful. Lamai Serengeti was perfectly located to experience the abundant wildlife of the Serengeti. Greystoke in Mahale is an absolutely unique and special place. And, Matemwe Lodge in Zanzibar is stunning and a short boat ride from snorkeling and diving in crystal blue waters. If you are looking for the ultimate safari experience, I strongly recommend Tanzania and all it has to offer. And, certainly I can’t recommend strongly enough contacting Emily Hunter at Jacada to plan your trip.
We just returned from our first trip with Jacada, a custom Ecuadorian Highland itinerary focusing on exceptional cloudforest and mountain scenery, biodiversity, unique local ( and historic) boutique accommodations, and lovely cultural experiences. My husband and I are well travelled for over 40 yrs, and I would say that we have had may lovely luxury and scenic itineries, But Jacada was able to provide unexpected and intimate experiences, almost every day that was a step above our previous initeraries. For example, highlights include The biodiversity of a cloud forest up close and personal including a night walk sighting of a rare glass frog, and a sky cycle journey through the cloud forest at tree top level at Mashpi Lodge; we hiked to a fantastic view of an incredible Andean valley that had pre Incan ruins and condors; a private dinner in an Incan Empire temple room that was preserved part of a 1600s Spanish Hacienda San Augustin de Calla ( that we had 3 lit fireplaces in our suite): and last, a chocolate experience from bean to bar where we learned all about the process of growing and making chocolate, including making our own bars.Emily was my representative from Jacada and created an custom intinerary that met or exceeded our expectations, and worked flawlessly with Romanet, the local organizer. The logistics were flawless and our main guide and driver ( Antonio and Carlos), we’re knowledgeable, engaging and flexible.
My husband and I recently visited Argentina for the first time and Emily Opie planned our amazing “white glove” trip for us; every detail was taken care of for us. She recommended hotels that were unique and special, organized guides and excursions that were fantastic and even stayed in touch while we were there to ensure that we were comfortable and happy while traveling. I would highly recommend using Jacada for your travel plans, especially if you just want to get on the plane and GO and leave the planning to someone else!!
Jacada Travel exceeded our expectations. My husband and I worked with Rachel to plan our honeymoon to Sri Lanka. We had never gone through a travel agent before and were beyond pleased with our first experience. Rachel was very conscious of our requests and worked so hard to find the perfect trip that fit our budget and time frame. We felt so taken care of as we traveled through Sri Lanka knowing that everything had been planned and taken care of. Rachel was so easy to get in touch with and wonderful to work with. We had the absolute BEST honeymoon in Sri Lanka and credit so much of that to Rachel and Jacada!
Wonderful Service & Trip Planning by Jacada
My husband and I planned a trip to Patagonia for 10 days with the Jacada team (Emily & Romanet). We were unsure where we wanted to visit given our limited hiking experience and lack of familiarity with the region, but the Jacada team helped us navigate what our ideal vacation would look like and mapped out an itinerary that made sense for us that covered all the places we wanted to visit in Argentina & Chile. It was the perfect balance of being engaged with us and customizing an itinerary for us vs. requiring too much of our detailed attention in the trip planning process.
From our very first call, Emily asked specific questions about our travel styles and our vacation goals that helped inform her recommendations of our activities, time allocation in each place, and where we stayed during the trip. She was very honest about the expectations that we should have for each place, whether it was regarding the weather, climbing conditions, hotels, etc. based on what she gleaned from our travel personalities, which we found very helpful and informative. Right before we left on vacation, we hopped on another call where she walked through the highlights of what we needed to remember (everything from where to meet our local guide upon landing at the airport to specifics on traveling from Argentina to Chile) which was a nice refresher also. Prior to departing on our trip we also received a beautiful, leather-bound pocket guidebook customized for our vacation, complete with high-level itinerary details and suggestions on sights and places we could check out. It was the perfect touch that helped us get excited for vacation.
Our trip exceeded all expectations and we had a great time largely in part due to 1) the seamless transitions that Jacada took care of as we traveled from one place to the next and 2) the detailed itinerary and guides that helped us not worry about anything before and during the trip. I think we appreciated it even more once we were on the ground and realized how many little transits and details we would have had to arrange and worry about if we had done it alone.
We’ve enjoyed vacations booked through travel companies of similar caliber before but were especially impressed by the personable service and the high quality of local guides Jacada provided us. Whether it was a trip to the Perito Merino glaciers or a day-tour of Santiago, we met excellent local guides who not only spoke fluent English and were great guides, but who were incredibly personable and educated. It was really special having such engaging guides who made us feel like we weren’t tourists receiving a canned answer, but rather an expert we knew that just happened to live in the place we were visiting.
Would enthusiastically recommend Jacada to friends, colleagues, or anyone interested in traveling in the future.
The service from Jacada is superb. Our journey to Asia went flawlessly. The logistics were always spot on. The hotel selections were right for the locations and budget. The guides and drivers were on time, knowledgeable and friendly. The tours gave meaningful insights into the local customs and culture. Rachel was very helpful during the planning phase. Wing,the trip concierge, was available throughout the trip. We will use Jacada again and recommend to others.
Used to deal with TAUCK and A&K in the states I want to try Jacada since I am in Singapore. The experience was excellent Jacada filled all my expectations.
After using Jacada Travel to plan our trip to South Africa and Zimbabwe in 2016, we knew the “only way to go” to South East Asia was to use Jacada Travel once again. We’ve just returned from another trip of a life-time ~ 3 weeks in Thailand and Cambodia, plus a sneak preview of Singapore. Planning our trip with Keith and Gilda was great! They treated us like special friends and were so accommodating to our ideas, booking beautiful, interesting hotels, finding guides who seemed meant just for us…spoiling us with little treats and special notes at each new destination. They helped us not only see the sights, but also allowed us a chance to understand the people and recognize our common humanity. Isn’t that what travel is all about?
Jacada Travel planned a perfect vacation to Ecuador and the Galapagos Islands. Both Susann in England and Berni in Santiago took care of every detail for us and all we had to do was “enjoy the ride” as they say. The local transfers, properties and guides they chose for us fitted our group of 7 travelers perfectly. We saw all of the highlights of the Galapagos, Quito and Otavalo. I would highly recommend Jacada Travel to anyone looking to visit this part of the world.
In December, my wife and I made a 12 day trip to Cambodia and Thailand. I must tell you that this ranks among our best if not the best trip we have had with a travel agency. Everything went well and what was the best part was the service that the tour guides gave to my wife to accommodate her limitations caused by her Parkinson’s disease. They were outstanding in making schedule adjustments and taking good care of her. The accommodations were outstanding, especially the Shinta Mani Angko in Sien Reap, Cambodia and the Peninsula Hotel in Bangkok. What we really appreciated was the tour outline gave us a view of life in these countries, an excellent balance of temples and rural life and how people live on a daily basis. Every detail of the trip was laid out, and everything happened without a hitch.We had a concierge in Hong Kong that made special arrangements for us for restaurants and events. We were able to have this delightful experience because of the service performed by the very knowledgeable guides and excellent drivers, we would not have been able to take this trip with a large group, so Jacada has enriched our lives with their luxury private tours.
Great travel plans, experience and flexibility on the ground when we wanted to shift some things. Highly recommend. Lily and Berni were great to work with.
have been fortunate to visit, for business or for pleasure, over 60 countries. Have dealt with several travel coordinators, agents, concierge, etc, etc,. We have just had our very best vacation and it was in large part due to the outstanding arrangements, sensational customer service and a bespoke approach, by Jacada (in particular, Jess Tang). Jess truly listened to our needs, was responsive during the early discussions, demonstrated patience as she competed vs 4 other companies – and this was just prior to earning the business. Once the business was earned, the customer service got even better! From pre-trip communications, small details during the trip and a post trip wrap up call – this is a travel professional and company which really knows how to deliver.
I highly recommend Jess and Jacada for your next special vacation.
Our archeological tour of Mexico and Central America was outstanding. The hotels and the food were top notch. The few hiccups we had over the 3 weeks were swiftly put to rights by the travel staff.
Our travel agent Riki helped us design a great trip to Myanmar! We had a wonderful time, with delicious food and beautiful experiences!
Overall very good (and positively surprising) itinerary with great pace! We stayed in nice hotels and ate great food! Very attentive guides in Myanmar with everything very well coordinated! Thanks for all the help and suggestions!
My wife and I just returned from a great trip to Thailand organized by Keith at Jacada Travel. Jacada was in charge of booking our 3 hotels, all domestic flights and a number of private tours.
We started in Khao Lak (an hour north of Phuket) at The Sarojin – this was selected by Jacada. Simply said, The Sarojin is one of the nicest boutique resorts we have ever stayed – exceptional service, attention to detail and quality. Jacada also organized 2 private tours (canoeing in a mangove – was just ok and a day going to the “James Bond Island” at Phang Nga Bay – well worth it) , with a guide and driver through The Sarojin – both tour guides were excellent.
In Chiang Mai, we picked the hotel (137 Pillars) and Jacada did the rest. A driver and tour guide met us at the airport and remained with us throughout the 3 days with 3 tours. Again, the tour guide (and driver) were excellent. The highlight was a day at the Patara Elephant Farm – I would highly recommend it.
Next was Bangkok, we chose the Peninsula and again Jacada did the rest. Jacada even surprised us with a birthday cake for my wife (the reason for the trip) after we checked into The Peninsula. Jacada arranged a driver and tour guide on 2 of the 3 days and once again, the service was excellent and the tours gave us a good overview of the city.
Jacada Travel did a very good job and made the trip an exceptional memory for us both. M & A, Toronto, Canada
We are a Canadian couple,senior in age,and we came across Jacada while planning a trip to Viet Nam and Cambodia. Though we had never heard of Jacada,my husband called them and we began planning our trip with Keith Jarman who is one of Jacada’s travel designers.He was very patient,courteous and informed. Better yet,he listened to our needs. He was able to get a feel for the kind of trip we wanted to make and used the info as a basis for designing our journey. We then were put in touch with Gilda Tang who became our concierge. Jacada has employees in many parts of Asia and they also have links to local touring companies that are reliable. Gilda introduced herself to us and asked us about dietary preferences, likes and dislikes and gave us information on spas along our trip should we want to avail ourselves of treatments. In fact,she booked our selections in advance. Gilda (we also dealt with Gloria when Gilda was away,very efficient concierge as well) booked our restaurants after sending us a list of recommended dining places to choose from, got us tickets to a show we wanted to see and arranged for our entry visas to be looked after. For the most part,the guides we had were excellent. We had wonderful,knowledgeable guides,particularly in Hoi An, Hue, Ho Chi Min city and Cambodia. When we decided to change some of our daily plans,the guides were flexible and adjusted or schedule.We decided to go to Hue for the day and Jacada accommodated us and we traveled with Nam ,a well spoken woman who was terrific .
Keith left notes for us in each hotel throughout our trip and as it was my birthday, there were treats for me in each of these hotels. This made it very special. I would highly recommend Jacada,and particularly Keith and Gilda to any travelers contemplating a similar trip to Asia.
this was our second experience with Jacada and I will continue to use them! This time it was for our honeymoon and every detail was planned and thought of in advance! We felt so comfortable and thankful that we had Jacada travel plan our trip, especially Tess! Can’t wait for our next trip!
Everything was wonderfully planned and executed. The only hiccup was the yacht in Phuket but Joyce quickly found us an alternative.
Amazing trip to South Africa
Jacada planned a wonderful flawless holiday for our anniversary to South Africa. It was our first time in Africa and we had a wonderful experience. Our planner Riki was amazing, she got to know our likes and dislikes, gave us numerous options on what we could do and designed a detailed travel itinerary for us. We were greeted straight from the plane when arriving in Cape Town and had a private tour guide and driver throughout our trip. We got to see many iconic sights in Cape Town and the Winelands and finished our trip glamping at the iconic Kruger Safari. Everything was luxurious, fun and planned perfectly! It was our first time with Jacada and we are already planning our next trip!
They get to know you as a person before you travel in order to ensure your trip is incredibly personalized. The Jacada staff, as well as the local tour companies/guides they contract with, are all professional and entertaining. They thought of every detail on our trip to SE Asia, and I hope to use them again and again for many vacations to come.
Jacada planned a wonderful trip to Iceland for two that included private guiding and driving all around the wonderful geologic and geothermic delights. We had a great time even though the Northern Lights did not cooperate. The highlights were two amazing guides from Eskimos who shared lots of knowledge and insight and an Uber Jeep tour into glacial rivers and extremely remote areas. We saw and stood behind waterfalls, tectonic plates and historic sights, had a food tour and swam in hot springs. Go!
What a magical trip to beautiful Chile, but it could not had been as magical with the professional help of Jacada Travel.
I recommend to anybody that would like to have the experience of there life.
Everyone connected with this company was great! Sara picked us up at the airport, and took us to the Blue Lagoon. Louli took us up to the snowmobiling on a glacier, and Bjorn was our driver back to the airport. They were all wonderful! All very willing to answer questions (and I ask a lot) and even went out of their way to show us interesting places. I would definitely use this company again to plan my next big outing! And Alex and Michele (our travel advisors) are also very committed to planning a wonderful trip!
Wonderful experience. Friendly staff. They know what they are doing.
Wonderful service-great advice
Jacada organized an amazing African adventure for our family. We are all eager to go back, and we will definitely deal with Jacada again!
Our second wonderful trip with Jacada. We are already planning no. 3.
Wonderful accommodations, entertaining and informative guides; we were always met at the airport and for adventures on time.
Hearing the Wow! from our grandsons when they first viewed Machu Picchu will always be held dear in our hearts.
Thank you Jacada
We were treated like stars.
Everything was more than was expected from our first meeting in Lima to our goodbye.
Am amazing experience. Emily was terrific in helping us plan our trip to South America including dealing with visa issues. We worked closely with Emily on the itinerary, there was lots of communication and consultation and the trip was exactly what we wanted. Everything was well planned and executed perfectly.
We had a great trip. Every place and experience that they set up for us was wonderful. Wherever we went our tour guides made us feel like we were getting an exclusive experience. The accommodations they arranged were lovely. We felt like we were able to experience the true culture and history of Peru.
Rebecca and Angela were exactly who you would want to entrust with your important family vacation. All of us are busy and can only get together once a year, so it’s a big deal when we do. We left the planning in the capable hands of Jacada, and it’s a good thing we did, because they delivered a spectacular time that exceeded all of our expectations.
Arrival – slightly less smooth than it should’ve been, only because our original flight was canceled. Jacada adjusted accordingly, reacting quickly to get us to Kruger.
Kruger – An unforgettable safari par none. Even though we wavered on our plans and missed the opportunity to book at our desired lodge, Rebecca understood how important this was to us and shifted the entire itinerary to make sure we were able to get a reservation. I’m not sure what kind of magic she pulled, but I wouldn’t have wanted to stay anywhere else. Rebecca also gave us the suggestion of surprising one of our family members for his birthday with a breakfast in the bush, a one-of-a-kind experience we would’ve missed out on if it weren’t for Rebecca’s astute guidance.
Cape Town – Really charming city, and we stayed right on the waterfront. Angela provided some excellent dinner suggestions that injected some culture into our trip. Our tour guide was excellent, proving knowledgeable and friendly.
Overall, I was truly pleasantly surprised at the trip. Typically after a week, I can feel a tinge of homesickness; during this trip arranged by Jacada, I felt none at all.
My wife and I just had an amazing trip exploring the wonders of Morocco. Thanks to Jacada, we were set up with an amazing driver and tour guide who were clearly focused on ensuring we had the best experience possible. The accommodations were spectacular, the information given by our guide was extremely interesting and insightful, and the transportation to and from cities and sites was safe and comfortable. We fell in love with Morocco thanks to Jacada!!
In general, we had a fine experience working with Jacada. The plans that we put together with Jacada worked quite well – all flights went smoothly, we were greeted at each site and transferred to hotels efficiently, the arranged tours were valuable and generally enabled us to appreciate the varied regions of the country that we visited, and the hotel bookings consistently met high expectations. There were a few glitches that we wished had been anticipated and this prevents us from giving 5 stars.
Timely and responsive with inquiries, questions, and follow up. All accommodations were as promised with excellent service. Flights, connections, and escorts for African safari were well coordinated. Not cheap, but made trip stress free by really taking care of everything!!
Wonderful attention to detail and stress free traveling! Every tour was individualized and every guide was detailed and amazing. We loved our trip.
It would be hard to recommend Jacada more enthusiastically. Keith Jarman worked patiently with us to help craft a spectacular, almost three-week trip to Vietnam and Cambodia. There was not one hitch on our visit. The hotels were lovely and the guides, informative and helpful. Every car that met us carried cold water and cool face cloths to help us battle the brutal heat. We may not have been the easiest clients to work with because we had specific concerns about this trip. Keith worked diligently and produced a fantastic agenda. We also found hand-written welcome notes from him at each hotel we visited–a really nice touch, for which we were grateful.
I used Jacada Travel to plan our family trip to Costa Rica. It was perfect and the entire team at Jacada was amazing. Lily panned an amazing adventure that was exactly what I asked for and Bernie and the entire group in Costa Rica were so helpful and accomodating in making the trip happen without a single problem. I cannot recommend them enough and will absolutely use them again for any trip I want to take. Thank you!
We had a wonderful trip that was planned by Lily and Berni. Everything was went smoothly. We were very pleased with all our accomodations and all the suggestions. We would highly recommend Jacada Travel.
Great to visit leopards and lemurs!
Byron did an excellent job planning the trip with our limited time frame to maximize our time out viewing animals. All connection details were well-thought-out and follow-up while we were on the trip was well-done, including a message from Byron at each location. Came home with fabulous photos and the desire to return!
We have used Jacada twice for our family vacations. Their attention to detail is fantastic and we had no glitches on our most recent trip to Morocco. The local guide was better than we could have hoped for.’We would definitely use Jacada again.
The trip Emily & Jacada booked for us in Rio on New Years was nothing short from spectacular. It was the best New Years eve we have ever had the privilege of experiencing. Not our first Jacada trip, and definitely not our last. World class.
We thoroughly enjoyed our trip and the care and accommodations were excellent. Each stop was well-planned and the pace was tailor-made for us.
My trip was fantastic. It met every expectation. The attention to detail was truly incredible. Accommodations, tours and all details were above my expectations and obviously the result of expert planning and attention and care to detail. I have not only recommended them but plan on using Jacada again very soon. Well done !!!
Everything turned out almost exactly as advertisied – in some cases it was better! There were few if any “bumps in the road” while we were away, and the response from the local contacts was immediate and professional. My suggestions apply to all that took place prior to leaving: 1. the Jacada Black Book was too generic to be of real use, and heavy (we were traveling carry on). It should be customised to each trip. 2. The final itinerary and travel tips arrived too late to be of real use – it can take time to get foreign currency and the right clothing and I would not leave that to the last week prior to leaving. They should arrive 6 weeks before departure at a minimum. 3. Pertinent detailed information (length of tour etc.) about some tours was provided once arrived – had we known that information beforehand we might have packed differently/chosen different tours.
Jacob and his team developed the trip of a life time. He spent time understanding what my daughters and I were interested in doing in Peru. He helped us create the perfect itinerary. He and his team were available throughout our trip in case we wanted to modify any of the details. He had team members on the ground who were efficient, considerate, and who took care of everything. It made the trip very easy and added to our enjoyment. I can’t wait to plan my next trip with Jacada!
Our Iceland trip was amazing! Another piece of travel design art!
As a result, Iceland got a sweet spot in our hearts. We will go back there for sure, may be even not once. So, more work for Jacada!
Thank you, Joyce!
Our family had an unforgettable trip to Patagonia and Iguazu Falls thanks to Jacada Travel! Especially our agent Susann Pietschmann, we had been working on this trip since February 2018. She professionally customized our trip from beginning to the end. Their Travel Concierge Berni De Luca, she helped us with every step and detail, she even answered my emails on weekends! Our local guides and drivers were not only good but also very professional. I would not hesitate to recommend Jacada to anyone who is looking for a well arranged trip!
Jacada ci ha assecondato nelle nostre esigenze e richieste, soddisfacendo tutte le nostre aspettative.
We have travelled with Jacada on 3 tours and they are an outstanding tour group. Every detail is planned very well and there are many special experiences that make each trip unique. The guides are also exceptional and we always feels safe no matter where we go. The accommodations are always outstanding and very unique to the setting. We highly recommend Jacada if you are looking for a private luxurious travel experience that also connects you with the true culture.
My experience with Jacada Travel has been nothing short of spectacular. The combined efforts of Keith Jarman in London and Gloria To in Hong Kong provided my wife and myself with an experience of a lifetime. No details were left to chance with all transfers, tours, and reservations being meticulously planned and arranged. The Jacada over the top moment for me was my surprise private birthday dinner planned by Keith and Gloria in the Anantara Hoi An. I would not hesitate to use Jacada’s services again and would heartily recommend them to anyone needing a bespoke experience handled with consummate courtesy and professionalism.
Everything worked exactly as promised. We had exceptional guides and excellent hotels (one was noisy though). I felt that our trip advisors were very attuned to making sure that we were able to do all the activities we requested and were able to make good suggestions when we did not have plans.
Simply perfect ! Nor 1 minute of our travel was unplanned this travel agency really takes care of his guest 👍
Five Star Honeymoon
Everyone at Jacada put a truly amazing amount of thought and effort into planning the honeymoon of our dreams. Working with Jacob, we had numerous calls to understand what specifically we were looking for and he provided information, suggestions and specific recommendations for our three week trip. When unforeseen problems happened, Jacada responded immediately with their in-country team to get us back on track. We’ll 1000% be coming back to use Jacada again in the future!
I had been on the search for travel experts. This search spanned over many months but for multiple reasons, it continued on until I came upon Jacada Travel. I was initially drawn in by their website’s aesthetics and its ease of use. Everything was very cohesive, professional in appearance. I was also attracted to the fact that they organize travel to worldwide destinations, whereas most travel agents specialize in one specific region of the world. I decided to submit an inquiry and from there, everything took off. I never looked back. Within a short period of time, Susann Pietschmann contacted me. She was amazing in multiple ways. I never felt pressured to commit to this trip. She was professional, organized. She always followed up and remembered everything I said or suggested. With an 8 hour time difference, she somehow always managed to contact me via phone or email. Did I mention that Susann is amazing? Ha.
Anyway, back to the trip. We went to Ecuador/Galapagos. She sent me multiple itineraries, each one tailored more to my preferences. I had done my own research on which cruise vessel I wanted to voyage so she booked it and finalized it for me. She provided suggestions for us based on our timeline. I chose from her recommendations, and they planned everything. All costs were combined and submitted to Jacada Travel, versus multiple vendor for entrance fees, domestic flights, hotels, etc. They tailored our payment plan based on our preferences. Before I got in touch with Jacada Travel, I was attempting to book everything on my own. I’m not sure how Jacada Travel makes their money, but their prices were pretty comparable to the prices when I was organizing it on my own.
Closer to our trip date, they reached out via phone and email to ensure we were set. Bernie was our local contact for the trip. She was also very helpful. They also mailed us an information package. I was so impressed with this package! It was nicely bound and super swank. I still have it as a souvenir from my experience with Jacada Travel.
All the suggestions I received from Jacada Travel were top notch, great quality. I especially loved our hotel. Our tour guide was very professional and helpful. The private transportation between all our destinations were all luxurious.
Jacada Travel made everything super easy. They took the thinking and stress out of everything. I highly recommend them and will be using them for future travels.
Jacada was thoughtful of our needs and developed a great plan that absolutely addressed all of our preferences. Selections for lodging and activities were truly excellent. Just a few bumps in hand-offs to the junior staff and on-site representative.
We felt in good hands for our trip to Peru and the Galapagos from the beginning. The travel concierges who help plan, listen to your needs and develop an itinerary that is beyond amazing. We consider ourselves very experienced travelers but it added to the enjoyment that Jacada took care of every detail, and had wonderful staff on the ground to greet you and get you to where you needed to go. The travel guides and accommodations were excellent. I cannot wait to book another trip with Jacada! I have recommended to many friends without hesitation.
Excellent itinerary proposed by Jacada, personal attention to detail, excellent guides.
Our experience with Jacada blew our expectations out of the water! The attention to detail, itinerary, and overall service made our honeymoon truly a once in lifetime experience! Special thanks to Em and Angela for setting everything up and making the experience all the more amazing! Ever tour guide, driver, hotel, excursion, and recommended restaurant was spot on! I would highly recommend them to anyone looking for a carefree, personalized, luxurious vacation…can’t wait for our next one!
I did much research before choosing Jacada Travel for our trip to Japan. Kate Herz was my contact and she was extremely helpful and a true pleasure to work with. There was a big time difference since I am in the US and she is in London but we managed to get a lot accomplished through emails and we even spoke a few time by phone. I had many things I wanted us to see on our trip and Kate made everything happen. As we got closer to our departure date, we were turned over to Wing Wong and she was just as helpful. Every detail of our trip was excellent. Our guides were fabulous, our hotels were amazing. Highly recommend Jacada Travel.
We could not have wished for a more luxurious or well organized tour. Everything was well thought out as per the information and preferences that we had provided beforehand, from content and highlights of tours that we wanted to do, down to particular wines that we prefer.
The staff in London to the staff in the different countries that we visited were extremely professional and well informed.
All of our tour guides were so knowledgeable and obviously enjoyed their job, and were proud to share information and anecdotes with us.
All of this contributed to making us feeling so special and make our memories unforgettable. We cannot recommend you enough, absolutely first class – thank you x
We had good advice from Jacada Travel in advance of our trip and received good support from them throughout our trip as they facilitated transfers, check-ins and guided tours.
Only negative was arriving at one remote tiny airport 5 hours before our flight with very little to do.
The Jacada team helped me plan my 10th anniversary trip to Chile. From the beginning of the planning process, to end of the trip, I felt I was being looked after by a team of professional planners that had a lot of experience in this field. I especially appreciated the in person visit from Riki Ueda, my travel consultant, who patiently went through the details of the trip time and again with me and wife. As we live in Asia, and have never been to Chile, we had a ton of questions – and all of them were answered in turn. In the end, we went into the trip with a sound piece of mind, and experienced everything we wanted without worrying about the administrative details. Needlessly to say the trip was amazing, and I would definitely look to work with Jacada again on my next exotic vacation.
Facilitated a great trip to Argentina. Great venues with excellent local guides and unusual innovative experiences.
Overall, we had an amazing adventure, with some very unique and excellent experiences.
Some of the top experiences:
Anantara Golden Triangle Resort and Elephant Camp – This place was amazing, the staff knew our names as soon as we walked in and always seemed excited to see us. They were fantastic with the kids and the room and overall property were excellent. Then, of course, came the elephant experiences, they far exceeded our expectations. We were up close and personal for almost 2 days. The mahouts and staff genuinely seemed happy to have us around and show off their animals. The riding experience, which included bathing with them, was unbelievable and something my whole family will remember forever. They liked to play with each other and loved all the snacking they got to do when we were around. Truly top notch. I would recommend this Anantara to anyone interested in elephants.
Flight of the Gibbons (zip lining) – This was great! I’ve done zip lining before but I felt this was even more intense then previous experience in Costa Rico. All the runs were a little different and were great fun. My kids, who love this kind of stuff, thought it was great.
Pilmalai Resort – This was an outstanding property and we had an incredible villa over looking the ocean, low on the mountain, so we had a quick 3 minute walk to the beach. We had an excellent Thai cooking class and Muy Thai training session. Having this at the end of the trip was exactly the relaxing way we needed to conclude such a fantastic trip.
Markets in Bangkok – Also excellent to see how the way of life is there. Overall, we really enjoyed getting out of the cities and seeing market, temples, and overall how people in the area live
Guides – All the guides were great, but I would like to give special acknowledgement to Bam, who was our guide in Chiang Mai. She was excellent, nice, flexible, knowledgable, and overall a very pleasant companion as we journeyed in the area. We really appreciated everything she did with and for us while we were there.
Improvement Opportunities – While the entire trip was great, there was one thing that was a miss.
Planning in Chiang Mia – The original plan for our trip was to arrive in Chiang Mai on a flight scheduled to land at 1:25 and then go zip lining. However, the zip line center was an hour drive from the airport and the last run of the day started at 2:00PM. When we arrived, Bam informed us that we would not be able to go to zip lining that day because we didn’t have the time. In reality, there was no possible way to use that flight and make the zip lining event. Jacada should have known this well before the trip started. We could have taken an earlier flight on this day to make it. While we were able to make it up later, we lost a free afternoon (that would have happened on the last day in Chiang Mai). I had planned on and was looking forward to that free afternoon so we could explore Chiang Mai or just relax a little bit. Instead we packed the zip lining and Chiang Mai tour in to that one day.
I wondered whether there was too much detail info in advance, but in view of the complexity of the trip, it was all necessary. The guidance and information provision was extremely helpful.
Just returned from a special anniversary trip to Vietnam and Cambodia with the entire itinerary planned and expertly executed by the marvellous team at Jacada Travel. A very special thanks to Gloria and Keith for organizing the best trip my wife and I have ever taken. The hotels were simply magnificent, particularly the one in Cambodia (Phum Baitang). The guides were far above average, knowledgeable, kind, helpful, understanding and innovative. Our drivers were superb particularly taking into account the difficult driving conditions in the major cities. Everyone was always on time and we never felt rushed. The large tourist crowds were often avoided allowing us a more personal in depth experience. The tours arranged on our behalf were amazing and extremely interesting. Our food requirements were dealt with in expert fashion and several of our dining experiences were unique. There was just the right amount of spare time built into our itinerary as well. Overall the entire experience, start to finish was first class but the special and unexpected touches in honour of our anniversary raised the bar to an entirely new level.
We would have no problem recommending Jacada Travel as the gold star company in personalized travel.
We had an amazing trip in Tasmania.
I highly recommend Jacada Travel for an unforgettable experience.
I heard of Jacada travel from a friend who has a friend who loves them. I reached out to them on short notice (Sept for a Nov-Dec trip) and wanted something a little different – to go to a couple different continents in one trip. Katie and Becky were awesome, and worked together to organize a seamless amazing trip for me. They listened to my likes and dislikes, interest and must do’s, and where all I wanted to go. Then they got back with me with an epic adventure that perfect. Everywhere I was going, I had never been and I trusted their expertise to pick some awesome experiences.
They nailed it. I had the best holiday in my life, spending a month visiting South Africa, Australia and New Zealand. I loved everywhere I went and all the activities planned. Everywhere I stayed was fabulous, all my guides were wonderful, and the food… well forget about any weight loss, it was so good! The entire trip was so personalized and special. I will definitely use Jacada in the future and HIGHLY recommend them to others. They have spoiled me completely. Thank you to Katie, Becky, Amanda, and the whole team at Jacada for making my epic adventure so special and beyond all expectations.
I heard of Jacada travel from a friend who has a friend who loves them. I reached out to them on short notice (Sept for a Nov-Dec trip) and wanted something a little different – to go to a couple different continents in one trip. Katie and Becky were awesome, and worked together to organize a seamless amazing trip for me. They listened to my likes and dislikes, interest and like-to-do’s, and where all I wanted to go. Then they got back with me with an epic adventure that perfect. Everywhere I was going, I had never been and I trusted their expertise to pick some awesome experiences.
They nailed it. I had the best holiday in my life, spending a month visiting South Africa, Australia and New Zealand. I loved everywhere I went and all the activities planned. Everywhere I stayed was fabulous, all my guides were wonderful, and the food… well forget about any weight loss, it was so great! They followed up throughout and made sure things were going well. Katie even spent a couple hours on her weekend off to make sure my connecting flight that was cancelled, wasn’t an issue. She had another already arranged when I got to the airport.
The entire trip was so personalized and special. I will definitely use Jacada in the future and HIGHLY recommend them to others. They have spoiled me completely. Thank you to Katie, Becky, Amanda, and the whole team at Jacada for making my epic adventure so special and beyond all expectations.
Jacada was great to work with from start to finish. Jacob was very knowledgeable of the countries of interest and Costa Rica, which was our honeymoon destination. We loved being able to have conversations about the areas, available resorts and excursions, what to expect, what we should pack and discuss the excitement of this trip! I would definitely recommend Jacada and hope in the future we can use them again. Travel Excellence was great to work with on-site when we need to leave a hotel early and rebook excursions. I would highly recommend working with them as their service team was polite, quick to respond and super helpful!
We’ve traveled extensively but this was really first class. We were pampered. Every detail attended to. We’re definitely using them again.
First experience with Jacada, and they did an incredible job. I already have our next trip lined up. amazing job!! It was such a special experience.
The trip was great! My husband and I had super fun and wonderful in Chile trips. We love Chile more than any country we had visited on last Oct.-Nov. and hopefully we will have a chance to visit here again! We miss Chile already! People are very nice, Food was amazing and the natural was so unbelievably!
Thank you so much Emily and her team to made our dream bigger than we thought and came true 🙂
Our Tanzanian Safari was an absolutely amazing experience. Tessa Van der Walt at Jacada flawlessly planned our adventure and it was executed to the highest standard. Tess was always just a phone call or e-mail away during our trip, although we had no reason to contact her other than express how happy we were! The people we met were interesting, wonderfully accommodating and truly invested in our enjoyment of our time in Africa. Each area we visited offered a different environment and we were able to see more animals and birds than we could ever imagine. The reserves and lodges were amazing, and each very different from the other. This allowed us to experience each area we visited a little bit differently, but they were always a seamless blend of luxury and adventure.
I don’t often review our travels, but this trip was beyond our wildest expectations and we are already eyeing a return visit!
Iceland adventure was amazing with Jacada arranging everything. If you want to experience more than what every tourist can easily see contact them – you won’t be disappointed. Hanna was fantastic to work with and very knowledgeable. Just an over the top experience from first contact through arriving back home!
A great team put together an amazing journey for us. Also, support during the trip was outstanding.
They had very good accommodations, tours and suggestions as to how to best spend our time in Australia. They were very accommodating to all requests and changes and all their people were very easy to deal with.
Only area that could have been improved upon was logistics, ie flight times with regard to maximizing times. I would definitely use them Again and highly recommend them.
My wife and I had a wonderful time in Hong Kong! It was a last minute trip, but the team at Jacada Travel went above and beyond to make our trip happen with such short notice! We will be using Jacada Travel for our future travels!
We chose to travel with Jacada for our Indo-China trip end of October. We had chosen to visit a number of cities throughout Vietnam, Cambodia and Laos. The team at Jacada were able to tailor the trip around our requirements and included a number of activities and must-see sights. All the way up to the few weeks before our travel we kept receiving reminders, updates, even a personalized booklet including our photos and the trip information and itinerary which kept us excited and looking forward to our trip. Impeccable attention to detail, truly an amazing experience. I can’t wait to book with them again!
We took a trip through SE Asia for 19 days. Everything went off without a hitch. Even though several flights were delayed, our guides were always waiting for us at the airports. Our guides were all exceptional; they were all so knowledgable about every aspect of their area, including history, culture, food, current political climates, architecture and travel to name just a few. The entire trip was well within our budget. We were able to see everything we wanted to see as well as some wonderful additional places that Jacada recommended.
From my first e-mail inquiring about a trip, Jacada Travel was nothing but helpful, knowledgeable, dedicated, friendly. From start to finish they helped us create an itinerary that was perfect. Our trip was catered to our wants, and they gave input on each excursion/portion of our trip. Never once did they push any agenda or extra tour on us. The guides were all great, they really helped teach us about the cities we visited, and helped us be relaxed and have an amazing experience at all times.
Jacada Travel is the way to go! Our trip to Peru was amazingly planned. We had such a wonderful trip with excellent guides and just the right mix of activities and relaxation time. Dinner at Central in Lima was exceptional! And we loved the culinary experience in Cusco. Every detail was managed for us so our one and only job was to enjoy our time.
Thank you Lily, Berni, and the entire Jacada Team for making our Peruvian experience truly an experience to remember.
We recently went on a 2 weeks IndoChina trip which included (Vietnam, Cambodia and Laos) the hotel selection, the tour guides and even the recommendations were on spot. The itinerary that was designed to us was very good and it met our expectations. They did an excellent job with picking the hotels and doing all internal flight bookings.
Keith who was responsible for our travel design was very responsive and gave us good advise on what to see and where to go.I enjoyed the small welcome notes left in different destinations by Keith and he kept following up on us during our trip to make sure that everything was all right.
GREAT COMPANY TO WORK WITH, THEY MADE THE PLANNING OF MY HONEYMOON VERY EASY AND FLAWLESS. THE HOTELS AND ACTIVITIES THEY RECOMMENDED WERE GREAT AND FIRST CLASS IN EVERY WAY.
Experience like no other! Everything was planned perfectly and incredibly personal and exclusive. From airport transfer drivers to tour guides it was impecable. Can’t wait to take another trip with Jacada.
Taras and Laura
We have been fortunate to travel quite a bit, but nothing has compared to our first experience with Jacada Travel. Our guides were both knowledgeable and friendly. We greatly appreciated the personal stories they shared with us. Every aspect of our trip was top notch and worth every penny we spent.
Our trip to South Africa in October was absolutely amazing. It was not just a trip, it was a piece of art of our emotions and memories created or , may be better to say, ” designed” by Joyce. Everything was beyond and above our expectations! Thank you, Jacada! We are looking forward to our new experience with you – Christmas and New Year in Iceland!
I do not normally write reviews, but I have to make an exception when a firm more than exceeds my expectations multiple times. I have now worked with Jacada for three trips, to three different continents, and I can unequivocally state that they are experts at what they do, which is to create incredible travel experiences that will give you lifelong memories. Everyone I have worked with at Jacada, most recently Em, have listened to what we were looking for, and crafted itineraries that surprised us, exceeded our expectations, and left us waiting for when we could plan our next trip. Jacada is my example of what a world-class travel agent should be: knowledgeable of all the little things that will enhance your trip in ways you could never anticipate; focused on paying attention to who you are so your trip is personalized to you; and connected to the local guides, destinations, and street knowledge that give you a unique, individual experience. I have worked with other travel planning agencies in the past, and Jacada is at an entirely different level of creating experiences that are unique, treasured memories. Cannot recommend highly enough.
Excellent service and our guides in Puglia were top-notch!
Jacada planned a very special trip to Iceland. We had an amazing trip with excellent guides and activities. Every detail to accommodate our wishes was done.
We thoroughly enjoyed our trip to Morocco planned by our expert travel agent Em Hunter and her support staff. Thanks Jacada I will definitely use your agency again.
First time we used Jacada Travel… WONDERFUL experience! Tended to our every need!!
Emily Opie helped us plan our trip. She was AMAZING. Very responsive and planned a wonderful honeymoon. Would definitely recommend and use again.
Trip to Peru & Ecuador. Jobi and her team, both in HK and in South America, made sure that this was a truly memorable trip.
Jacada have helped us organise the holiday of a lifetime…firstly by listening to what we want they were able to tailor a trip to our requirements.
Local people on the ground turned the skeleton trip into something really meaty…icing on cake etc etc…we ended up with a wonderful experience…that met our every expectation.
One of the best trips we have ever taken! Extremely well planned, not a single issue, ran incredibly smooth from initial planning to arriving home. The guides and drivers in every location were insightful, helpful, and enjoyable, the accommodations were perfect and exceeded our expectations in every location, the tours were tailored to our interests easily. The trip was entirely stress free and with the goal of covering each country thoroughly enough so that we didn’t leave feeling we missed anything, we finished the trip feeling we accomplished that goal. I highly recommend Jacada and we will use them again for our next big adventure!
Thanks Keith and Gloria for everything it really was a trip of a lifetime!
Monica and Stu
the tour was arranged very well, a good mix of activities and tours and the local guides are in general very knowledgeable and entertaining
Jacada was perfect for us. Our honeymoon was a real success.
Congrats to Jacada team
Eric and Chantal
Our third trip with Jacada. This one to Chile, great hotels, seamless arrangements, personalized service as usual.
We have just returned from travelling to South America ( Galápagos, Santa Cruz Highlands, Sacred Valley, Machu Picchu, Guayaquil, Cuzco, Lima). From the initial contact with Lily to the scheduled follow up call and all the travel between, the experience was beyond expectations. We felt truly cared for and welcomed at every stop with seamless airport pick ups, hotel check ins and guided tours. The accommodations were exceptional, the guides knowledgeable, professional and engaging and the excursions planned excellent and not so rigid that we could not alter them according to our likes or feelings that day. Our trip was completely stress free because of Jacada, allowing us to focus solely on the reason we were there and to return home with memories to cherish. I would not hesitate to recommend Jacada and know we will now use them exclusively for further travel.
Would recommend Jacada without reservations. Excellent service and choices.
You are in the BEST hands with Jacada travel!! Thank you Jonny Humphries and team for booking our once in a life time trip to South Africa! They thought of every detail and then some. We had a personal note at every hotel, every hotel knew our likes and dislikes. If we had any questions day or night we just email and they responded within 5 mins. The hotels, guides, drivers, and greeters were absolutely 5 star! I can not say enough good things about our experience. I would HIGHLY recommend.
Alex was very responsive to my clients’ needs, including responding on a Saturday evening to a request for a different hotel in Madrid. He was also very helpful in putting together the itinerary.
I had an excellent experience working with Jacada Travel! It was an easy process to book, and the trip was seamless! I would definitely use this company again to book an international trip!
This is my second trip to South America organised by Jacada Travel and again like the first time, everything was just perfect!
Jacob Jewitt-Jalland was the designer and curator of my trip. In collaboration with Romanet Perez from the Chilean office, he developed and implemented an optimal travel plan that entirely met my preferences.
All the tour’s details provided by the itinerary were carried out perfectly and precisely on time. In Chile, I met impeccable service and hospitality. All the team worked with me in the country did all their best and even more, making my stay unforgettable.
Being greatly impressed with my Charming Trip to Chile, I would like to express my true appreciation to Jacada Travel team for the outstanding job done. Thank you, folks!
We have travelled with Jacada on several trips now. They never disappoint. Our last trip to Spain was fabulous. Hana and her team put together an unforgettable trip. Top notch tours and the accommodations were unbelievable in each city. Great tour guides in each city also.
Great organization of my trip in Bali. Wonderful scheduled that was planned, great guide and driver there. Lots of attention and contact, follow ups and preparation by Keith and Gilda. Everything went smoothly. I had a wonder time and would highly recommend Jacada Travel.
It was a great trip with excellent services all the way around. Only reason for the 4 stars instead of 5 was the hotel. It was well located but did not have room service and the breakfast was not very good. The hotel at best was a 3 Star hotel. The rest of the trip was Fantastic all the excursions were great and the Golf my son and husband really enjoyed. Thank you we will be using you again.
Another fantastic trip organized by Jacada. We celebrated my birthday and on the arrival at our first hotel, i was greeted with a super yummy birthday cake and balloons. The itinerary suggested by Keith was spot on for how we like to see things and what we are interested in. I can’t wait to plan my next trip with Jacada Travel
Our travel designer, Keith, was knowledgable and intuitive about creating the travel experience we were looking for. Our trip through Vietnam and Cambodia was seamless from start to finish. The guides, drivers and concierge were excellent. The accommodations were exceptional and the tours and experiences were a highlight of every day. This was our first trip with Jacada and we will definitely return to plan our next adventure.
A 35 day journey through East Africa and the Indian Ocean was flawlessly planned, managed and delivered. A fantastic vacation provided by people on the ground and in the background who really cared. Leaving us to just enjoy and experience the journey without any worries.
Excellent service, honest advice and smooth logistics. I have no doubt to recommend Jacada Travel to friends and family.
It is already our second time travelling with Jacada. And both the travel experience exceeds our expectations.
Byron arranged a Fantastic honeymoon for us to Slovenia. He made it a stress free experience for us by handling everything and being available to answer any questions we had which is priceless after the stress of planning a wedding. Thank you so much for everything thing.
I have traveled to Antarctica and Spain with Jacada over the past two years. George, Hanna and their teams have planned incredible trips for our family and take care of every detail. The memories they have helped us to create are priceless and I cannot recommend them highly enough!!
I have now had two amazing vacations planned by Jacada Travel. I can’t say enough good things about them and have referred a lot of friends as well. I am not a planned vacation person but this is done so well that it can still feel quite spontaneous if that’s what you prefer. Jacada has found accommodation and tours that I would never have found on my own. Using them as made these trips truly feel like vacation since everything is well planned and effortless once you arrive
Jonny took care of everything for our trip and all his recommendations were excellent. We will definitely book with Jacada in the future. You can’t beat the staff and the personal service.
Byron and his team at Jacada put together a fantastic dream vacation for me and my husband. Our bucket list Safari trip to South Africa and Zambia was perfect for us! Byron and I talked over the phone several times so that he had a good feel for the type of travel we prefer. We started planning the trip about a year in advance which helped Jacada secure wonderful accommodations for us. Our expectations for the trip were high, but somehow Jacada was able to exceed them! Every detail was executed to perfection. Not only would we book another trip Jacada, we have already recommended Jacada to two close friends.
First time using this company. Very happy with the arrangements on our trips. Nothing is perfect and sometimes the local tour guides or hotel is not perfect but overall we were well taken care of. They listen to my feedback well after the trip. Will hire them again for future
Nice to receive personalized service; knowing there will always be someone on the other end of the phone line in the country one is visiting is great; we benefit from your expertise.
From planning through to your actual holiday, Em, from Jacada was an absolute star, making sure that we were well taken care of.
It seemed quite apparent that Jacada had matched us with Em, due to her personal experience in traveling within Africa. She then proceeded to personalise our trip in a way that truly made it our trip, and not an off the shelf package.
We experienced a minor transport issue (not Jacada’s issue) however they were quick to respond, and minimised the impact, to ensure that we did not have to worry, and our vacation could continue.
Truly a fantastic vacation, which exceeded our wildest imagination. Could not have asked for more
My wife and I used Jacada this summer to organize our two-week trip to South Korea and Japan. We had never previously used an agency to arrange our travel but did so both to save time and to benefit from their expertise, because we wanted assistance arranging for hotels, destinations, inter-country travel, guides, etc. We also intended to meet — and travel with — our daughter and her friend in Japan, after visiting Korea and needed to coordinate those arrangements as well.
We worked with two of Jacada’s associates — Kate and Gloria — and came through the experience deeply respecting their ability and professionalism. They handled all the arrangements flawlessly, consulting with us about our needs and desires and following up on all the many moving parts of our trip. The three guides they arranged for us in Seoul, Tokyo and Kyoto were terrific and their recommendations for hotels, places of interest and restaurants were impeccable. It was also very helpful having transportation at our disposal, which permitted us to see much more than we could have had we needed to always get around on our own (although we also had sufficient time by ourselves to explore Tokyo and Seoul and navigate their wonderful subway systems.) At one point we asked them to help us economize on certain aspects of our trip and they were completely accommodating. They also assisted my daughter and her friend when they wanted to surprise us with a cooking lesson in Kyoto.
Although we could have done all the work ourselves and saved some money there is no doubt that as a result of using Jacada we had a far more enjoyable, stress-free and interesting vacation, seeing sites we never would have thought of on our own. They very much deserve the praise that others have given them on this site.
Our trip was spectacular. It was action packed in the short time we had with seamless transfers and pickups; everyone was on time. All of the hotels and activities were top-notch, unique and informative.
The highlights of our trip: the long drive from San Pedro Atacama through Bolivia to the salt flats; the scenery was some of the most gorgeous and remote. We really felt like we were on top of the world, close to heaven. It was a very special experience. The salt flats themselves were other-worldly; we loved visiting the islands, the local people, the mummies in the cave. Titilaka hotel was an exceptional hotel and we wish we would’ve had an extra day. Visiting the reed floating islands, learning about the expeditions facilitated by the Aymara and their reed boats was so cool. Bolivian food was simple but well cooked and had awesome fresh vegetables and salads. Peruvian food did not disappoint – we savored every dish at Titilaka and at Central sister restaurant in Lima.
Some things for improvement: my husband is vegetarian (though he will eat fish/ chicken in a pinch) and both Matetic and Alto Atacama had a hard time fully accommodating this. At Matetic, the chef seemed a little flustered when my husband said no fish or chicken, so he ended up saying fish was OK and ate fish for two meals. Alto Atacama had vegetarian options but the menu for lunch and dinner was very limited and the exact same for all three days (only 2 veggie main options and one was plain marinara spaghetti, which was disappointing). As Alto was far from town, it was somewhat burdensome to go to town to eat so we felt stuck with our dining options. Both facilities focused a lot on presentation – the food looked gorgeous on the plates- but not enough on the content and the preparation. The fish was over-cooked at Matetic and undercooked at Alto (I actually got food poisoning from the trout/salmon there for 15 hours- violently sick with diarrhea/ vomiting that took me out of a morning activity. I know this comes with travel but it is exceedingly rare for me. I was happy that it happened on a good day and didn’t mess up our over-all travel plans 🙂 We were also quite disappointed that in the 6 days we had in Chile, we didn’t have one real Chilean dish- it wasn’t offered on the menus! The focus was on western food and artsy plates.
Tipping was stressful at Matetic and Alto. Although I carried $500 from the States, it wasn’t adequate by the end. We had sometimes 2-3 different drivers and 2-3 different guides each day- how do you tip each for half, or less than half, day? The hotels didn’t carry change for us. They were both in remote locations (and our days were filled with activities) so it was hard to find an ATM or bank to get change. We didn’t realize that the restaurants at Matetic were not staffed by the hotel so the idea of tipping at the end of our stay didn’t work. We didn’t pay / tip anything for a lunch one day and the following day the waiter actually asked us to tip (which made us feel terrible since I’m a usually very generous tipper but we didn’t know! and without a bill, how do you figure what the appropriate tip should be?!) I would have loved to have the tips included or an option to pay by CC or a tip jar for everyone at the end. In Bolivia it was easier because we had continuity with guide/ driver and we could tip at then end.
At Alto, there were different guide qualities. We had a couple guides who were excellent and a couple who were a bit lazy. It was an eerie feeling because there were almost no guests (off season, full moon maybe?). We were looking forward to meeting other travelers but found ourselves alone on most tours. We met an awesome Singapore couple who requested a private guide and they were lucky to have the same guide/ driver for three days, while we had different guides/ drivers for all activities because we wanted the group activities (yet there was no group!). We would do some activities in parallel with them (i.e. have 2 big vans for the 2 couples). Just a bit of a weird feeling…
Oh- and I mentioned to our Bolivian guide already but, as you know, obtaining a Bolivian visa for Americans requires many separate documents (if we get it at the border). I screwed up and didn’t have passport copies (you gave us good instructions but I stupidly looked at a website, which did not indicate I needed a passport copy, instead of your email). We paid the guy an extra $20 at the border and all was fine but, in the future, it would be best to have the guide check all the documents in Chile before leaving the hotel because most of the documents are easily obtainable at a hotel with internet access but impossible to get at the checkpoint shack at the top of the mountain 🙂
Over-all, we had a truly fantastic trip and the inconveniences were minor. We would definitely book with Jacada again!
We had a wonderful time. Our drivers were always on time and courteous.
The guides were very knowledgeable and entertaining. The hotels were beautiful and the staffs were friendly and helpful.
Thanks to Jacada, our honeymoon exceeded expectations. They made everything seamless and easy. The trip was perfectly planned for what we wanted to see and do, and allowed us experiences that we wouldn’t have otherwise enjoyed. Highly recommend and will use again!
This was a trip of a lifetime and Jacada travel couldn’t have been better!! The accommodations were 5star , the people couldn’t have been nicer and we were met at every airport as planned. It was a fabulous stress free experience!! We loved the Cape Grace and fell in love with Jabulani our safari camp!! It was superb
Our experience with Jacada Tavel was a 110 %. From working with incredibly professional people in planning our trip, understanding what we wanted the trip to be about , to the finest details that were never missed, has made our trip Unforgettable. Far reached our expectations. Whenever we travel again Jacada Travel will be our first phone call. Thank you for making this such a memorable experience.
My Wife and I normally do our own self driving tours around the world but decided to celebrate our 20th anniversary in South America with the help of Jacada travel.
It turned out to be the absolutely correct choice as Jacada produced a fantastic itinerary for us.
We had a blast of a time in Lima, Sacred Valley, Machu Picchu, Lake Titicaca and Chile.
Jacada also managed to secure hard to get reservations at the TOP restaurants in the world like Central and Maido.
Every hotel we stayed at was TOP notch and we had private guides with us at EVERY stage of our 18 day holiday, including helping us check into all our hotels plus checking in for ALL our flights.
Yes, the prices are not exactly cheap but for what we got, it was TOTALLY worth it.
Would ABSOLUTELY recommend Jacada if you are looking for a private tour in South America.
This was our first experience with Jacada and we could not be more impressed. Both of us had high expectations before the trip, which were exceeded at each point along the way – extremely high-end, customized service both before and during our travels. The team worked closely with us to design exactly what we wanted and was always responsive no matter how small our questions might be. During the honeymoon, the itinerary, travel logistics, experiences etc. all went perfectly. We’re already looking forward to planning our next trip with Jacada.
Special thanks to Jane and Gloria who made all of it possible!
Byron is amazing. He planned my trip to South Africa and I had a blast. Never had to worry about a thing.
Jacada created and executed an amazing trip to Peru for 3 of us. All travel arrangements and transitions were seamless. More than that, the people who greeted us and managed the reservations etc., weren’t just efficient, they were genuinely gracious both enlightening our travel experience and making us feel immediately welcome and at ease. The hotel choices were top notch, each with special qualities, such as Sol at Luna’s horse stables and magnificent Sacred Valley setting. The private guides not only knew their subjects but, but came to know us and our personal areas of interest. All of the guides were appealing individuals and we enjoyed our time with them immensely. We feel the work done ahead of the trip by Lily, Berni and others at Jacada laid the groundwork for all this success. Their pre trip consultation was excellent. We thank them for a truly great Peruvian experience. How can you not appreciate finding personal notes from your travel person when you arrive at a new destination?
Other than few glitches the trip and scheduled tours were very good
The drivers and guides were punctual and nice only few guides were not fluent in English and difficult to understand.
Your organization is definitely very professional.
I would like to emphasize that Ms Hanna Fischer and
Michele were very professional and kind and I appreciate their help to make this trip pleasant for us
Our experience with Jacada Travel was fantastic, They are so organized
and all our private tours were great and the guides also. All hotels and
Jabulani Camp was beyond our expectations. Jonny Humphreys was
fantastic to work with.
Best in class service including transfers for travel,local tour guides, arranged activities and outings, food recommendations and accommodations. Every aspect our trip was seamless and organized allowing us to truly relax and enjoy every minute!
We loved working with our Jacada travel
coordinator Hanna and are looking forward to planning our next adventure!!
Our first time to travel with Jacada. They made the planning easy and we were lucky we used them because there were several travel and health issues (not the fault of Jacada) that occurred and they made adjustments to our schedule to accommodate those issues. We would recommend their services to all!
Our holiday in Sicily was the first time we had booked through Jacada. They were excellent. The itinerary they developed for us, a party of six, was a good blend of cultural visits to explore the fascinating history of Sicily and more leisurely pursuits such as a day out on the water and a wine tasting. We had a number of excellent guides and our driver for the week was superb. All in all we had a great week and Jacada and their local partner in Sicily did a great job for us.
Our Greece trip was amazing , Jacada has met all the expectations of a luxury travel company . The service they provided was impeccable , from the agent that meets you at the airport and takes you through security ,to the luxury accommodations and transportation , the very knowledgeable and friendly tour guides they set us up with . Every detail was well planned and executed to perfection .
Best travel experience ever!
Emily Hunter was an excellent ! In fact , I made a mistake planning our international flights and she arranged the best option as to not inconvenience us at end of our trip to Africa. Our family of 5 was never disappointed EVER on our adventure to East Africa ! We saw it all and felt it was money well spent! Thank you, Emily , for a fantastic trip to beautiful Tanzania and Zanzibar.
Two weeks back from an amazing bucket list trip to South Africa and Zambia and I can’t stop gushing about it. This trip exceeded my every expectation. Em from Jacada Travel curated a perfect trip – from the hotel selections, tour activities (including a picnic on Table Mountain (our Cape Town tour guide Terry was knowledgeable and wonderful) to hand written notes and a surprise birthday safari birthday celebration. The lodge and rangers were excellent. No detail was omitted and I love the sunset cocktails! The one annoyance (and not a major issue) were the mosquitoes in the hotel in Zambia. I am looking forward to another African safari next year planned by Em! Lovely!
Milda did such a great job making this trip perfect for my new husband and I.
Jacada did an amazing job planning, actualizing, and following up on our recent trip to western Norway. Alex Carey, our travel professional at Jacada, and Michele Santomassimo, our travel concierge at Jacada, did an amazing job of getting to know us, listening to our priorities and requests, and then putting together a truly memorable once-in-a-lifetime trip for us. My husband and I highly recommend Jacada!
Wonderful experience. Brilliant guide.
And they thought of little things to make our trip comfortable & unique. I would definitely use Jacada again & Would highly recommend .
The experience with Jacada was absolutely fantastic. All of the hotels, restaurants and planned activities were exceptional and top quality. The guides were all extremely personable and helpful every step of the way. Moreover, the logistics were all completely seamless as we never for a moment had any questions or issues in getting anywhere. In fact, even when one or two minor unanticipated issues popped up, the team worked quickly to revise the plans to ensure we weren’t in any way inconvenienced. Overall, my wife and I were extremely impressed and we would highly recommend Jacada to anyone who is seeking help with their travel planning.
We had a spectacular trip to Greece. Melania of Jacada worked with us to customize our trip, resulting in superb private tours, professional engaged drivers, a great pace and fun hotels- all within our budget. We were so delighted that we are planning to return next year with our entire family and Melania is currently helping us plan the trip. This will be our 5th trip with Jacada.
THEEEEE MOST AMAZING TRIP EVER!!! Our agent was off the charts on every level. she thought outside the box to create a trip perfectly tailored for us. THEY LISTENED!!!!!
All concerns were addressed,all details were attended to.and then some! so many delightful unexpected surprises throughout & at every destination!
Thank you so much! I will & can recommend Tess & her team @ Jacada travel .they produce & deliver.
YEAH TEAM TESS!
Thanks to Jacada- Jacob and Romanet team- fantastic job as all transfers, guides, drivers, hotels and restaurants were an A plus!!! We spent 8 nights including Lima, Sacred Valley, Machu Picchu and Cusco. Highlights in Sacred Valley were Chinchero, Moray, picnic lunch and Ollantaytambo ruins – Machu Picchu highlights were the train ride up, hike to Sungate at sunrise and mountain hike and citadel ruins- Cusco highlights were Pisac ruin hike, Amaru Community Lunch and Hotel Monasterio- Lima highlight was cooking class with Heine Harold- 555 Catalina and Hotel B in Barranco. Last but not least learning all about the Incas and their amazing accomplishments in their 100 year period. Thanks again Jacada!! See you next year!
Incredible Vacation to Switzerland
We worked with Alex to design an amazing two week holiday through spectacular Switzerland. Everything went off without a hitch! All the drivers, instructions, and reservations for hotels, dinners and tours were executed and communicated perfectly. Thank you Jacada! We will be using you for many more adventures to come.
Extraordinary trip of Scotland. Done the way we wanted: private guide, professional driver, top notch hotels and restaurants, special points of interest to us (architecture, my wife’s Scottish ancestors point of major interest). Once in a lifetime trip. Best trip either of us have ever taken. Planning was meticulous and exactly as requested. Expensive, but hard to beat!
Excellent service from start to finish. Thoughtful and well-planned itinerary. All transfers, flights and internal flights went smoothly. Great accommodations, and for our trip, great game viewing. Anyone planning a trip to Africa should seriously consider Jacada.
Byron and Angela were very responsive to any questions we had from the initial planning to the start of our trip. Byron stayed in touch with us to insure that each phase of our trip was executed as planned. The staff who met us at each point were prompt, efficient, helpful and knowledgeable which made us comfortable in a foreign situation. The Jacada experience was 5 star in all aspects. I highly recommend it and hope we can use Jacada in the future.
Planned a exceptional trip for us to Italy and Paris. No detail was overlooked. Extremely professional/creative/detail oriented. They were also very accessible during the trip if anything came up. Would highly recommend Jacada for anyone looking for a top tier travel agent.
Trip of a lifetime. Jacada looked after every detail and made for a easy relaxing adventure. The trip exceeded all expectations.
Our vacation in Croatia and Montenegro was awesome. The hotels selected were first rate. All of the tours arranged through Jacada were excellent. The drivers arrived promptly. We were able to truly relax while on vacation as every detail was covered.
Great travel company. They know what kinda trip you want and offer you the 5 star and 5 diamond treatment.
Jacob and Romanet at Jacada travel did an excellent job planning our trip to Peru. The details were covered. The excursions and guides were well selected. Even when our travel plans hit a snag (it is truly inevitable), the in country team selected by Jacada were there to help us through it.
All in all, our family had a great trip thanks to Jacada.
We had a wonderful trip that was planned by Jacada. It went off without a hitch! The accomodations were amazing. We saw and did everything and more! From the time we landed in Kilimanjaro to the time we left, we were handled with “white glove service”. Tessa and Angela from Jacada were the best! They answered all of our questions and helped us plan the trip of a lifetime!
The Jacada staff, Melania and Michele, listened to our hopes and dreams for our vacation to Switzerland and Lake Como and planned a fabulous trip for my husband and myself. Although we needed to communicate from very different time zones, we were able to make our wishes known via phone and email. We were able to choose from several different hotels in each of the cities where we planned to stay and each one was perfect. The tour guides who were organized by Jacada were kind, knowledgeable, timely and helpful. We were also very pleased with their restaurant recommendations. We would recommend Jacada.
We just completed a 2-week vacation in South Korea and Japan that was completely planned by Kate and Gloria at Jacada. They thought of everything–from arranging interesting and unique places to visit, amazing hotel recommendations, the very special and delicious dinners, the absolutely incredible and professional guides they provided, the notes at each hotel, to the punctual and careful drivers–just fabulous! Every detail was considered. They took great care to ensure that this trip was very special. I cannot recommend their services highly enough.
The trip was planned and executed flawlessly. Each flight and change of camp was smooth and people were always there waiting for us with a smile. The guides and accommodations were amazing – from tented camps to city hotels. Thanks to Jacada for a wonderful experience!1
Jacada Travel planned and co-ordinated our recent 2-week trip to Kenya. Their lodging and touring recommendations, planning, attention to every detail and follow-up was exceptional !! In a (beautiful) Country where logistics matter, we never for a moment felt alone.
We cannot overstate how happy we are with Jacada’s professionalism and service. We will use Jacada Travel again and again — we are happy to provide our HIGHEST recommendation that others travel with Jacada. Thanks to Johnny and his Team for an incredible travel experience.
Exceptional work on every level. Alex and the Jacada team planned us a spectular family vacation. Every detail was handled, which on a multi-city trip made a huge difference. We couldn’t be happier with our experience.
We used Jacada to plan a 3 week honeymoon in Southeast Asia and the Maldives. Our advisor was very responsive, listened to our needs and tailored a package that fit all our requests to our budget. We were very happy with the logistics and hotel selections. Our advisor also put us in touch with a great aviation specialist to help with our long haul flights.
We had only three real issues. First, attention to detail was lacking in certain respects. Our names weren’t correct on several of our reservations, for example, including printed materials meant to be keepsakes. Or we were told our villa would be at the end of an area, when in fact it was in the middle. Second, while our local guides were all very nice, the tour options themselves were not worthwhile; very perfunctory. I’d not recommend any of the city tours, and we cancelled the one planned for our second city as a result. Lastly, both our advisor and concierge were away during our trip, so when issues arose, they were dealt with by whoever happened to be covering at that time, rather than someone who knew us or our preferences.
Susann and Berni planned the best Galapagos/Ecuador vacation for us. The boat was top notch, transportation was superb, and the hotels were some of the nicest in which we have stayed.
Very well organized tour. Was able to fit in everything we wanted during the fantastic trip
They made travel easy. Our guide, transportation, accommodations were excellent. I will use them again.
Every single detail was organized perfectly by Jacata travel .Warm welcome and top service from the people in South Africa from the moment of arrival through the end of the travel and beyond .
Many thanks for a wonderfull holiday
We had a fantastic trip to Africa with Jacada Travel. Everything was incredibly well organized. The itinerary was perfectly suited to our group, and our lodging was outstanding. We were very impressed and would recommend Jacada Travel without hesitation. We’re already planning our next trip with them!
Jacada provided a continued line of open communication through the planning process until we arrived home. They answered all our questions in a timely manner and were very professional. Their global partners in Tanzania were of the highest quality, ensuring a safe, fun, and memorable vacation.
Alex at Jacada did a great job of arranging the ultimate vacation in Iceland for my family. Everything was well thought out and we now have memories of great adventures that will last a lifetime. The team at Jacada was available whenever we had questions and we will certainly use them again for our next trip.
Jonny Humphreys and the team at Jacada did an amazing job of tailor making our trip of a lifetime to Kenya. Every detail from waking up to bedtime was meticulously planned. The lodges, camps , food , guides, game drives , were perfect for us. I’m looking forward to using
Jacada again for our next big adventure!!
Every aspect of our trip to Australia was fantastic! Each experience was personalized. I have children 5 and 7 years old and their presence was thought of at every step – from wonderful events to cookies and milk in each room when we arrived at new hotels. I had a wonderful experience – it was the best vacation I have ever had!
A wonderful company, that from the very first contact, exceeded my expectations. Everything in the whole trip went smoothly, and I felt that they had met every aspect of my initial brief to them. Information flow was excellent; queries were answered promptly and the whole experience from start to finish was unlike any other company I have used. My highest recommendation.
Exceeded our expectations!
We were delighted by the service and attention to detail throughout the process. Everything was exactly as promised. Our guides were local and wonderful people to get to know. Each day was a great adventure. I wholeheartedly recommend Jacada to anyone seeking a unique, personal travel experience.
From my first call to learn about Jacada travel to my follow up call after our trip – I have had only first rate professional and personal attention. Traveling at luxury accommodations as a family only group fulfilled our expectations.
Katie was awesome to work with and she designed a wonderful trip for our group of 6 to the North Island of New Zealand. Her knowledge of New Zealand helped our group tour the entire North Island. From Auckland to the Bay of Islands, Lake Taupo, to Hawkes Bay we stayed in wonderful lodges. Katie also planned the right amount of activities giving our group great tours but also time to explore on our own.
My husband and I took our 13 year old son to Iceland. Looking for a private to small tour, I reluctantly put my name and phone number on Jacada’s website. Byron called and informed me about his company. He asked for 24 hrs to present his itinerary which he assured me would be superior to one that I was considering.
Our trip was more than I could have anticipated. We felt our three guides were selected to fit our every need. They were knowledgeable about the culture,history,and geology of Iceland. They were passionate about our environment and protecting its mysteries and miracles.
We plan to travel with Jacada in the future. Being a somewhat seasoned 72 year old traveler, I simply can’t imagine planning another trip without using Jacada.
Byron and Angela put an amazing vacation together for my family. They thought of everything to make our trip a wonderful experience. I can’t say enough good things about them or Jacada.
Our family vacation to Kenya was so much more than I could have ever expected! As soon as we landed in Nairobi, Kenya we were treated like VIP, like family. Everything was planned perfectly but still very relaxing. We cant wait to go back to beautiful Kenya. Thank you Emily Hunter for making our vacation the best one ever.
My husband and I booked a fabulous Southeast Asia holiday in July. From the initial inquiry to the trip home, everything was flawless. Rachel and Gilda were our agents. They put together the perfect itinerary. We were very well taken care of by all of our guides and all of the hotels were beautifully appointed and had wonderful amenities. If you are looking for a luxurious, worry-free holiday, then Jacada is the travel agency to handle all of the details! We will use them again and have already recommended the services to our friends as well.
We used Jacada travel for our recent vacation to Greece. They designed an unforgettable experience for our family of 5. From the moment our plane landed in Athens to the very last moment in Crete, their team was by our side. We felt safe, relaxed, and in awe of the wonderful itinerary Jacada Travel personalized for us. Alex and Michele were there to answer my questions. Highly recommend. I look forward to more vacations ahead via Jacada Travel.
Great trip organized by Tess. Couple of small glitches, but on the whole we were treated like royalty.
A trip to remember.
Katie created a beautiful, personalized Australian trip for us. Everything went so smoothly. We even had a number to call when I left my cell phone in a transport car. It was returned very quickly. Each of our four lodgings were beautiful and unique and completely unlike the other three. Our excursions were all so fun, informative, and well run. They even sent us a thoughtful goody bag at our first stop. All and all an amazing trip by a great company.
My family’s experience with Jacada was wonderful! Our recent trip to Peru (Sacred Valley- Machu Pichu-Cusco-Lima) was seamless and virtually stress-free, thanks to Lily’s able assistance on the front-end and Jacada’s team on the ground in-country. Lily’s suggestions and recommendations in trip planning were spot on. The accommodations were wonderful; our guides (especially Juan Carlos) were great; and the daily activity level and duration were just right for our multi-generational family of 5 (ages: 13-70). This was our first experience with Jacada, and I anticipate we will be repeat clients.
Jacada did a very nice job and I would recommend them again. I did feel that the overall cost of the trip was overpriced versus the sum of the parts but the premium means you don’t have to think about anything during your travels.
Absolutely amazing trip – a dream come true.
You guys were the only ones of several agencies to look for what sounded impossible 5-day Polar Bear trip to Spitzbergen/Svalbard on sea, up north to the 80th parallel. And when I was proposed no/lousy solutions by others, you came with a -very costly BUT- very appropriate solution. And the delivery on charter Targa 52 boat and skipper/guide was beyond expectations… and we saw real full wild life polar bears and multiple “landings” in glaciers and in the middle of morse wildlife and surroundings we would not ever imagined could exist. So you are really Pros and highly “at cause”… especially since I was a perfect unknown to you when I called-up in February totally random from the sky, for that trip to be planned at very specific dates end july (flights already booked). Well well well done. NPS= 10. Thanks a kiloton
Jacada booked a wonderful itinerary for us in Iceland. The guides were all excellent, as were the hotels and the logistics of the trip.
Exceeded our expectations
Well planned itinerary by Jobi. We enjoyed our Croatian trip very much. The excursions were very interesting and well organised.
Our local guides were all very knowledgeable and our skipper/crew during boat transfers were very polite and offered their best service.
Jacada is simply the best.
Jacada Travel is a wonderful agencies who do their utmost best to put the “perfect” itinerary together for you the client. I worked with Emily Opie who helped put our journey together as a birthday gift for my husband to visit South America and mostly to see macchu picchu. What an experience. The journey was exactly what we were looking for and so much more. The guides that helped out along the way were fantastic. The vacation did not have one flaw. It was picture perfect, as well as, travel perfect. I would recommend this agency out of the UK to anyone who would want a once in a lifetime extremely well done vacation. Absolutely fantastic/magnificent. Thank you team Jacada!!!
My daughter and I recently returned from a trip of a lifetime to Kenya which we planned with Tess at the Cape Town Jacada branch. We have nothing but the highest level of thanks and appreciation to Tess and Jacada and all her Kenyan partners that we encountered throughout our stay!
We were fairly last minute travelers in terms of how far in advance many folk have to book the places and activities that were on our bucket list. Tess worked her magic, skills and connections to get us into Giraffe Manor and the camps that really suited our travelling profile.
Tess took the time in the beginning to really hear what we wanted to do, and then she used her thorough knowledge of the country, the Mara, and the kinds of accommodation available to set us up with an amazing fit. We absolutely loved all the places we stayed at, and I can see that Jacada carefully picks their Kenyan partners for their high standards in hospitality and experience. We came away with hearts bursting with gratitude for such a special trip.
Tess and her team thoroughly prepared us for what to expect before we left and we had our own personal travel manual with all sorts of helpful info and tips. At every place we stayed, we found a thoughtful hand written notice from Tess. It was clear that she had really good relationships with the camp and lodge managers. She took care of a huge amount of planning in terms of multiple small aircraft flights and transfers, and getting around with a driver whether it was part of our initial itinerary or added in personal requests.
I could not more strongly recommend using Tess and Jacada to make your dream trip come true. We were blown away at every level at the seamlessness of our trip, the attention to detail everywhere, the highest level of service and the professionalism and quality of guides and staff at all the places we went to.
Thank you from the bottom of our hearts for providing us with a lifetime of memories!
This a great company and would have received 5 stars (excellent planning, great local guides, first class accommodations) except for the following:
The tour promised that at each stop we would be greeted by a Jacada rep with a sign with our name on it. This worked perfectly except for our arrival in Iquitos for the start of our Amazon cruise where we were unable to find any signs with our names or Jacada’s.
After waiting a half hour outside the terminal, we decided to call the 24-7 emergency numbers provided by Jacada – NONE OF THEM WERE ANSWERED.
We were finally rescued by the cruise line employees who,unbeknownst to us, were desperately searching for us. The frustration could have been avoided if we had been told to look for the cruise guides instead of a Jacada rep.
Despite the above, both Nancy and I had a great vacation and have no problem recommending Jacada to anyone seeking a first class adventure.
We worked with Jacada, Tessa specifically, to plan our trip to Africa, and while our trip is still a ways out, we had such a good experience planning with Tessa that we wanted to preemptively write a review. Working with Tessa has been a fabulous experience. She is incredibly knowledgeable, answering our numerous questions with detailed responses and great ideas to enhance our trip. She planned a trip for 2 of us to Namibia as a starting point. We are joining friends after Namibia in Botswana and again she put together a great option for the group, meeting the various price and time constraints while giving us wide variety of experiences. We are extremely excited about our trip and can’t say enough good things about Tessa!
Our trip was planned and executed flawlessly! I simply told Jacada what I had envisioned for our vacation, and they made it happen. Every detail was anticipated and covered to make this the smoothest and most carefree vacation ever.
Everything was great and came off seamlessly. Jacada is our go to for international travel. If Dubai becomes one of your destinations, we highly recommend The Palace Downtown hotel; and and for pass through travelers, the Intercontinental at the airport.
My parents and I were looking to make memories and all of the travel advisors at Jacada as well as the guides and travel arrangements they booked for us were amazing and truly memorable! We went to Peru and Argentina. Every guide was knowledgeable and catered to our every need. Every hotel was comfortable and with beautiful views. Another thing I want to point out – we always had someone we could call and talk to with questions before, during and after. Plus, they surprised us with a level of comfort, great tours, and even a dinner reservation at one of the world’s best restaurants. I couldn’t recommend them more!
My partner and I were utterly delighted with the fantastic trip around Malaysia that Jacada put together for us. The planning was above and beyond, all our guides and drivers were wonderful, the hotels were blissful and the schedule was evenly paced with a perfect balance of activities and relaxation. The attention to detail was noticeable, right down to the coffee birthday cake I received on my big day (along with a rendition of Happy Birthday from the fantastic staff at Cameron Highlands Resort). I would have no hesitation in recommending Jacada’s services. I just wish I didn’t have to do any of that boring work stuff in between trips…
This was the second time we planned our trip with Jacada, and it was just wonderful! We had an enjoyable time with Ross, our guide, who was professional and knowledgeable. It was a pleasure working with Kit, who designed our trip in detail and we would like to thank her for her exceptional effort in making our trip so memorable. We will certainly continue to use Jacada. If you are looking for a personalized trip with great service, Jacada would be your choice!
I have already told all of my friends about Jacada. To have a customized and well organized vacation where I just show up and enjoy is such a blessing. We had the best holiday and can’t wait to do it again.
Best vacation ever!! Jacada took care of every detail and all we had to do is pack and go. My family and I had so much fun. Trust this company and have an unforgettable experience.
Jen and the rest of the team at Jacada Travel, made our travel to Peru, an experience of a lifetime. From the planning of the trip, to the execution of our travel plans inside Peru, we were taken care of every step of the way. The entire team, before, during, and after our travel gave us a first class experience. They took care of all our needs and made sure that all travel situations that arouse were handled quickly and professionally. They are all true professionals, who truly understand the countries and places they send you to, and all their recommendations were on point. This was our first time working with Jacada Travel and it will not be our last.
The staff is just lovely and very responsive. The people I worked with were knowledgeable and enthusiastic. The guides they chose were absolutely top shelf – knowledgeable, personable, and fun to be with. My trip was to Iceland and it involved solo travel. I will definitely use this company again.
Our family trip to Kilimanjaro to climb, to Uganda for gorilla trekking & to Seychelles for relaxation was a trip of a lifetime. From start to finish Jacada did an excellent job. Our local reps, hotel choices and expeditions were fabulous! I would highly recommend Jacada as a travel company and Jonny as a travel agent.
This was my second time booking with Jacada and they did a wonderful job for us again. Jonny was fantastic and incredibly helpful. I would not hesitate to recommend Jacada to ANYONE desiring a once-in-a-lifetime experience where you’ll not be stressed by the itinerary at all. Truly a top-notch trip!
My husband and I could say without any reservations that this was the best vacation we’ve taken so far. Our travel designer, Hanna, and our concierge, Michele, were absolutely lovely and were careful to listen to our preferences. Everything we could think of was taken care of so that we could travel worry-free. The local tour guides and drivers were fantastic, and the itinerary was amazing – we saw and did things we would never have found on our own. Thanks very much, Jacada!
The trip was exceptional, it exceeded our expectations. They gave us the itinerary we wanted, and arranged to have us met at each destination, making us feel so welcome and special. The wonderful accommodations and food enhanced the beautiful surroundings. We loved the communal dinners, having met so many interesting people, both local and international. So many personal touches, we are already planning our next trip.
This was my first trip using Jacada and I must say that they under promise but over deliver. Everything was perfectly organised and their representatives and guides were exceptional. Everyone was always punctual and very courteous and knowledgeable. There was great attention to detail and they even threw in a couple of meals at their expense.All in, the trip was fantastic and enjoyable as a result of the quality of service provided. I would have absolutely no hesitation using them again.
I feel secure
He knew the way
He was kind
We are in California We have used Jacada remotely for trips to Argentina and Iceland and been pleased each time. All arrangements have been by emails and the internet. Will use again
Jane at Jacada Travel was great. We booked our trip to Australia and New Zealand just about two weeks in advance of our trip. The bookings were first class and the connections with transfers and flights were flawless. If we needed something Jane or an associate was there to help during this 3 week trip. Thank you Jane and Jacada!
Great company to coordinate through and will personalize the experience for what you want to see. It was a pleasure working with Jacob in designing our trip.
The team on the ground took very good care of us and were well informed. The drivers ensured we traveled with care keeping calm and cool in al driving conditions.
Jacada goes above and beyond!
My wife and I travel a great deal, and we have planned trips ourselves and worked with travel agents; however, we decided to give Jacada a try since our ideas for an Ecuador trip were getting complex.
I reached out by email and Emily, a travel designer, called us shortly after. I had a lovely chat with Emily where she took notes on what would make the perfect Ecuadorian trip for us. We received a custom itinerary and Emily was able to tweak it from there to make it perfect. After booking we were connected with Romanet, our Personal Travel Concierge. Emily and Romanet handled everything.
All of the finer details were executed flawlessly. For example, at each airport, a representative was there to greet us. Private transfers, tours, and check-ins were standard. At every hotel there were personal notes welcoming us. These touches made us feel special at every stop.
My wife was concerned about her ant allergy since we were traveling into the rainforest. Upon arriving at the Napo Wildlife Center, my wife shared her concerns and that she carried an epipen. However, the manager explained that Jacada had already shared this information with them, so we need not worry. And they were right, everything was great.
Yet another highlight was when my wife and I decided we would like to add on another private tour. While we were still on the yacht Isabela II in the Galapagos, we emailed Romanet our request. Prior to disembarking, she had it arranged, our itinerary updated, and payment taken care of.
Emily, Romanet, and all of the people that helped us along the way were top-notch. In closing, I think the best compliment that we can give is to share our story and let everyone know we will use Jacada again in the near future. If you are looking for a personalized trip with great service, Jacada is the answer. Happy traveling!
A trip to South Africa has been in my bucket list for a long time. Friends and relatives used to tell me it’s too dangerous to travel there. So I kept this dream destination on hold until I found Jacada. Kit and the team are real experts in travel. The itinerary was well designed and well planned. I just have to sit back and relax through the trip. I did not have to worry about anything upon arrival. Everything was seamless and luxurious. The local tour guides and Cape Town office staff were very friendly and helpful. I and my wife had a truly wonderful time in South Africa. This was memorable trip of a lifetime! Thank you Kit and all Jacada staff.
Fantastic experience overall. Local guides outstanding. Byron and team did an excellent job helping to secure accommodation and make the whole trip happen and very very helpful, knowledgeable and responsive. Accommodation at Bisate was world class. Rwanda was a delightful country to visit and clearly seeing the gorillas was an incredible experience.
Everything from start to finish was wonderful! Jane Dumble and her counterparts all made our trip to Australia amazing!
Every recommendation was spot on – both enjoyable, relaxing, and beautiful. The local service providers (both tours and accommodations) were wonderful!
We will certainly use their services again!
Thank you so much!
We were absolutely thrilled with our vacation to Iceland that was planned by Jacada Travel. From the moment I contacted Jacada by email, the communication from Hanna, our Travel Designer, and later Michele, our Travel Concierge, was outstanding. Between numerous phone calls and emails, we were able to communicate our desires for this vacation and they were met perfectly.
We were looking for a private 7 day tour of Iceland for our family of 7. Having limited time, we concentrated on southern Iceland, the Golden Circle, and Thorsmork. Once we landed, we were immediately picked up by Ragnar (Eskimos Travel, Jacada’s partner in Iceland), our guide for the next 4 days. In short, Ragnar was absolutely amazing. He quickly learned our desire to see and do as much as possible in the time we had and he did not disappoint. In Reykjavik, we were treated to a walking tour through the city with a lot of explanations, stories, etc., from Ragnar. He was obviously very knowledgeable and had many stories to share. We had also opted for a “foodie tour” and Ragnar took us to several restaurants for a taste of traditional Icelandic dishes. All were excellent (although some of us may disagree as far as the fermented shark and dried fish jerky are concerned!).
After two days in Reykjavik, we departed for the countryside in southern Iceland. Again, Ragnar was an amazing guide, showing us so many beautiful sites (glaciers, glacier lagoons, waterfalls, volcanos, etc.), and spending much more time with us than he was obligated to do. Two of our days wound up being 12 hour days and we were thankful for Ragnar’s desire to spend so much time with us.
Besides the visits to so many beautiful sites, one of the highlights for us was definitely the glacier hike. This was quite strenuous but we all enjoyed it thoroughly and standing on top of the glacier, absorbing the beautiful views, was unbelievable. We also visited glacier lagoons that were some of Ragnar’s favorites, not supposed to be on the tour but he wanted to show them to us. Stunning!
After Ragnar’s time with us, Omar spent two days with us, touring in a heavily modified and luxurious 4×4. This enabled us to visit many sites that would be impossible with a typical vehicle. Omar was also a fantastic guide, so knowledgeable in Icelandic history and culture. In addition to visiting Geysir and the many sites of the Golden Circle, Omar took us to our glacier snowmobiling exhibition. This was definitely one of the highlights of our trip. The experience of being on top of a mountain on top of a glacier, with the panoramic 360 degree views, was amazing. We all said we would like to do this again someday.
Thorsmork was a rugged mountain ridge and valley that is best explored by 4×4. Omar was a great guide here, showing us many sites and leading us on hikes through the remnants of glacier lakes, glaciers, waterfalls, and the like.
It’s hard to imagine we could have enjoyed our time in Iceland more. The hotels that Jacada picked for us were all exceptional 4-5 star hotels and since we ate most of our dinners at the two hotels once we left Reykjavik, it was great that the food was so good. Breakfasts were also always included in the hotel stays and were very good at all three of the hotels we stayed.
When the time came for us to leave for the airport for our trip home, Ragnar picked us up and made sure we were delivered to KEF on time.
We wouldn’t hesitate to have Jacada plan another vacation for us and look forward to it in the future.
We are experienced travelers and found Jacada to be among the best agencies we have used to plan a customized trip. Alex and Jacada’s other contacts were proactive and helpful in the planning process and the guide, itinerary and accommodations met or exceeded our expectations.
Our family trip to Japan was absolutely perfect. The planning process was super easy and very well tailored. During the trip, the Jacada team was super responsive to changes and made great last minute recommendations when we wanted to change. The guides were fabulous in terms of knowledgeable and helpful but also gave us the space we wanted. It proved to be our most enjoyable family trip of many that we’ve done!
Perfection. They took care of every detail and booked us on an amazing trip to the Galapagos.
We could not be any happier with our travel agent. He tailor-made our vacation to fit our specific needs. We had a wonderful adventure that had personal touches, such as handwritten letters from our travel agent, Jacob, all along the way. It is our first time trying Jacada Travel, and we were thrilled with the outcome. We have booked luxury travel vacations for years with other agencies. We will be using Jacada Travel from now on!
Exceptional Experience ! Our family had the best planning help and met the best services / people possible thru our journey on this trip to South Africa. We were celebrating our 25th Anniversary Wedding and a family get together. We had a blast ! Thank you and keep up with your good work !
Over the Christmas season we used Jacada to organize our trip to Peru. The team was extremely knowledgeable during the planning phase, and the on-ground team were exceptional. They recommended several unique day trips that were outside the standard tourist fare which really made the trip extra special. I would not hesitate to recommend Jacada Travel and we will definitely use them again in the future.
I would 100% recommend Jacada Travel.
The customer service is spectacular and our trip was far beyond my expectations. We had so many amazing guides during our stay in South Africa and I really don’t think it would’ve been possible without the help of Jacada! There is only so much research you can do on a country, but being paired with a professional who lives there was no doubt what made our trip extra special. There is no better travel agency in my opinion. I highly recommend them for helping to plan your next dream vacation!
It was Perfect! Limos, flights, hotels, tours all on time and great quality. It took all the pain out of doing it myself. I will use them again! Thanks Jacarda Travel my trip to Australia was wonderful
Great experience, with each aspect of the trip carefully and thoughtfully composed. Favorite of all the cities was definitely Udaipur.
Planning process was smooth. We took the recommendations provided by Rachel for accommodation and we were surprised at each stop for the uniqueness of the facility, great location and/or history. Our itinerary included activities that connected us to the people and the land more intimately. The guides and driver set up for us was all top notch. A great 12 days in India!
Verify good travel globally. Some problems solved in Singapore after some pressure and bad guide in Hue and Hoi Ann (no interest in what he was doing). Four seasons Nam Hai fantastic, Halong Bay fantastic, Siem Reap unique and the best guide.
Our travel professional Tess started out as a travel planner but ended up becoming a friend! She was so diligent and took the time to know our family and listened to what we had i mind for our itinerary. Then she took all of that and came up with such amazing suggestions- our hotels, guides, restaurant reservations- all carefully planned for us. I would recommend that everyone use Jacada Travel! I will certainly do so again! Our memories from South Africa and Kenya are priceless- thanks to Tess and Jacada Travel!
We recently returned from a multi legged trip to Australia
Jacada arranged every detail except packing our suitcases
All our flights transfers tours and hotels were perfect and best of all
No surprises or additional costs
I will use them every time we travel
We love working with Jacada! Rachel Beck helped us plan every detail of our recent trip to Singapore, Bangkok and Myanmar. In addition to multiple transportation modes, including planes, trains and boats, she scheduled an awesome balloon ride over 3,000 pagodas in Bagan. The accommodations were first class, and the guides that Jacada provided in each city were well-informed and very professional. At each destination, we arrived to a personalized note from Rachel that welcomed us to our latest stop and kept us abreast of any changes to our itinerary. We would happily recommend Jacada!
Absolutely outstanding! From Cape Town to wine country to safari. A seamless, exciting, and worry free trip. Thank you, Jacada.
Excellent adventures and guides throughout our trip.
Extremely customized trip with private guides and private transfers. Every planning detail taken care of for you. Wonderful suggestions given to you during the brainstorming part of the planning. I use Jacada for my trips to The Galapagos Islands and to France. Both were trips of a lifetime.
Great service. Absolutely no need to plan and worry-free to travel to exotic places. It is all sorted out and the local guide is excellent. From pick-up to departure, we feel well looked after! Thanks.
Well thought out itinerary with attention to the little details. Just about everything went extremely well. There was a variance on the itinerary one evening due to a mix up, but they remedied the situation to our satisfaction upon our return. All in all we had a wonderful trip. Looking back I know we definitely avoided complications, hassles and disappointments by putting ourselves in their care.
All details of the trip were thoughtfully planned, well organized, and ran smoothly throughout the trip. We had experiences that would not be possible if we had organized it ourselves.
Everything from the itinerary, to the choice of the hotels, to the local guides was really excellent and contributed to make my 3 weeks in Myanmar and Laos a wonderful experience.
I like to travel alone and often don’t use agencies but I think Jacada is definitely worth it!
Excellent service, they know their stuff, they are passionate about what they do. May be a bit pricey but you don’t want to ruin your travel plans by being penny wise and pound foolish
Knowledgeable agents helped plan the entire itinerary. The locations that we visited were selected after the agents learned of our own interests. These locations were fantastic and the experience was what we were looking for. All arrangements were made by the agents and these arrangements were impeccable. Essentially, because did not have to do a thing, we simply enjoyed our vacation.
My husband and I, we had a wonderful experience in Thailand, Jacada Travel customize the itinerary to our wishes. They asked us what we wanted to see, what kind of experiences we wanted and they delivered. The guides were dedicated professionals, they gave us safe drivers and good vehicles. The hotels were very nice, clean, with all kind of amenities. The food was great and safe.
If you go to Thailand do not miss the elephant farm, it was the best part.
Thank you Jacada we loved our trip, we have amazing pictures and videos and awesome memories.
We had superb service from all Jacada’s team members and local agents and guides. We were delighted with our trip and would recommend them to anyone who wants a memorable experience.
For example, Kate, who has travelled extensively to our destinations, listened carefully, quickly understood our wishes and needs, and designed our trip to fit us. She rapidly adapted the trip details based on our feedback and followed through to the end to make sure we were happy.
Gilda and the concierge team helped us navigate the many details planning the trip and helped us make changes when we were en route.
Jacada’s agents and guides at our destinations were all very knowledgeable, friendly and welcomed us to the culture, history, sights and cuisine of their local area. All the travel arrangements clicked without a hitch on our trip.
Having used Jacada Travel twice now for major trips (one to Antarctica and the other to Bhutan, Nepal and India) I would not use any other travel agency. All of the staff is extremely professional, responsive and have planned *the* most amazing trips for me. Jacada has taken the time to determine exactly what I was looking for during my travels, my budget and my preferences for how I like to travel and came through with flying colors on all fronts. I cannot rate them highly enough.
Jacada,in particular George,advised and arranged our trip to Galapagos,the Sacred Valley,Machu Picchu,and the Amazon forest.It was a bit of a hectic adventure rather than a holiday,but the arrangements were seamless,the guides perfect,the hotels exquisite.In fact everything that their website boasts!Without all their expertise it would have taken a lot more than the three weeks which we had available.
We wouldn’t hesitate in recommending Jacada and plan on using them again.
I’ve traveled around the world and used many travel agents and companies. Jacada is simply the best. My recent trip to Chile and Easter Island went off without a hitch, a testament to the professionalism of this fine organization. A friend and I have already booked our next trip with Jacada.
We visited Australia for 10 days and had an ambitious goal of seeing the Gold Coast, Great Barrier Reef and Sydney. Ja Ada travel worked with us to design a trip that was an excellent mix of rest, adventure and exploring. They perfectly dialed in the types of accommodations we prefer and worked directly with the hotels to convey our plans. Kudos for a job well done.
Chile Excursion—Great recommendations and services. Recommend without reservation
Decadent from start to finish. Best customer service I have ever experienced.
We feel that this company did an outstanding job to put together a very user friendly trip for us!
This is the second trip Jacadsbplanned for us. The first was an extraordinary experience in South Africa. This trip was to Peru and Ecuador. Jacads did a wonderful job arranging our hotels and guide. Alll were superb. They also found a tented camp for me in the galapogos since I dodo not want to stay on a boat. It was. Beautiful and definitely the right choice. I would not hesitate to use Jacads for my next adventure
I have traveled extensively for leisure and business and have always put together my own trips. For our honeymoon, we decided to give a bespoke experience a shot. I thought it was overkill, but was curious to try. We chose to go to Slovenia and Croatia. I have to say, the experience was so wonderful, to the detail, from the knowledgeable yet friendly guides, drivers, the efficiency of the private transfers, the private tours, the kind of activities that may work for you, activities that you may not know exist, when you put all those details together, the experience is at another level. I don’t know if I will remember the places I visited 10 years from now, but I will definitely remember how I felt during my honeymoon. Needless to say, we will be contacting Jacada again.
Every detail was attended too plus more!
Since the safari camp follows the model of African safari tents I feel that they were one notch under and more pricey.
I expressed my honest opinion at the camp.
The biggest difference was alcohol beverages were not included. For what we paid this should be included as the Kenya Safari trip did.
Also, lighting in the tent needs to be changed. Much too dark I couldn’t find any of my items for days!
A great luxury trip, love it
Excellent start ..to… FINISH!
Lily Bunker and her team wove together my ever changing plans seamlessly!
Great travel suggestions as well, as i added a last minute “detour” to Machu Picchu ….again it was done with no disruption.
Local Tour guides were very good (along with the drivers and “transfer” hosts).
One minor hiccup was immediately rectified without any fuss!
i am looking forward to our next trip(s)…..thanks very much….best regards, Ray & Alice Del Savio
Truly Unforgettable Trip to Myanmar!
I went on a trip planned by Jacada to Myanmar this past October. This was such an unforgettable and incredible trip! From the pre-planning to the actual trip, Jacada really went above and beyond what was expected to make this an amazing trip. The guides in Myanmar were second to none; hotels extremely beautiful, comfortable, and clean; itinerary just perfect with all our last minute requests accommodated; and the sites were so unique and memorable.
We were a group of 5 people ranging from 77 years old to 45 years old and all of us are seasoned travelers. We all agreed that this trip was the best and the most memorable one. Myanmar is such a beautiful country and we felt very safe the whole time. We cannot thank the team at Jacada enough, especially Rachel and Gilda, who worked very hard on all the small details to make this truly an unforgettable trip. We have used several other travel operators and we all agreed that Jacada is second to none! That is why this was my second trip with the company and I already have my third one booked. Thank you again team Jacada!
Working with Jacada was a truly exceptional experience. Not only did they competently check all of the boxes expected of a travel agency, but they far exceeded our expectations with delightful surprises and outstanding activities.
We were able to easily see Buenos Aires, hike on and cruise by glaciers in Patagonia, and even enjoy a real asado at a 19th century estancia. They are experts in listening to client needs and translating them into amazing memories.
Jacada Travel helped plan a trip to Peru for me and my boyfriend this past October. Lily Bunker worked closely with me developing an itinerary that was personalized and perfect. Her team, including Susann Pietschmann were in contact with us throughout the planning process and made adjustments along the way to accommodate our needs. The attention to detail (even personalized notes in each hotel room), stellar guides and incredible hotel accommodations were beyond impressive. Not to mention recommendations to some of the best restaurants in the world. It seemed they thought of absolutely everything. I must call attention to Marco, one of our guides. He was with us during our stay in Sacred Valley, Cusco and then for our trek on the Inca Trail. A time span of about 8-9 days. We were so fortunate to have him as our guide. A complete professional, Marco was passionate about his country. He shared so much of his knowledge of the history of Peru and the Inca people. We truly feel we had a unique, personalized experience and in turn, fell in love with the country as we learned about the peruvian culture and people. This was the first trip with Jacada as I usually manage the itinerary for our travels myself, but not anymore. We cannot say enough about how well worth it was to just “let go” and let the Jacada team take care of everything.
JACADA TRAVEL planned our trip to Argentina and Chile and it was perfect: their attention to detail, sound advice and great suggestions catered to our personalities, their ability to maximize our experience by making the most out of our trip, all resulted in one fantastic honeymoon perfectly planned from beginning to end. We felt very pampered without being overwhelmed… We will definitely be using their services again in the future for such long trips that include complicated itineraries.
My wife and I (based in the US) worked with Rachel Beck at Jacada Travel to design a 17-day trip for two people to Indonesia and Singapore, including bird watching, nature travel and cultural exploration. We had never been to Indonesia, and relied strongly on a well-informed travel partner to listen to our travel preferences and come up with an agenda that met our goals. Put simply, the experience was outstanding. Rachel and Jacada Travel assembled a completely seamless and unforgettable experience. Everything was taken care of down to the last detail, and the sense of personal touches really enhanced our experience by eliminating any in-trip worries. The planning took place over a long time period, but was always timely and kept up to date, despite the distance in time and distance between parties in the US and UK. We had never worked with Jacada before, but look forward to many more opportunities in the future. Unreservedly recommended for anybody looking to do the same thing.
My husband & I had the delightful opportunity to travel to Vietnam & Cambodia for 2 weeks. Keith & the entire Jacada team could not have been more accommodating, with every detail being executed to perfection, from the transfers & hotel choices, to the adventures & cultural excursions created to match our tastes & fulfil our hopes to learn of the beautiful people, places & history. Having travelled over my birthday, Jacada even managed to create a wonderful set of surprises to help in the celebration. We would gladly use Jacada again & have come to think of Keith & some of the Jacada chosen guide teams as friends. This was an experience that will leave cherished memories for the rest of our life, & we are looking forward to working with Jacada to create more amazing adventures moving forward.
Tremendous trip – everything was excellent with remarkable attention to detail
Jonny is a pleasure to work with and we cannot thank him enough. We contacted him about 4 weeks before our departure date and he planned us the most amazing trip to Southern Africa with not much time to spare! He is is extremely knowledgeable about the area and made us feel like we were in good hands from our very first conversation. From the time we landed in South Africa to our very last minutes there, he made us feel like royalty. The guides and lodges he chose were above and beyond our expectations. He was always available to chat should anything go wrong and we never felt alone. We cannot say enough good things and have already passed his name onto more than a few people interested in a similar trip. We cannot wait to use him and Jacada again!
Fabulous service….Anton and Byron came through immediately when we had issues that needed to be resolved. Great vacation specifically designed for our needs.
After many back and forth in planning, Tessa and Angela made my trip to South Africa a dream come true. I didn’t want just a sightseeing trip, I wanted to experience the culture, the good and the bad. My short time in the Townships of Largo and Cape Flat, meeting and talking with locals was enlightening. I also wanted a culinary experience the foodie tour with Anine from Cape Fusion was joyful day. The winelands was beautiful and the ending with the safari at Camp Jabulani with the elephant experience are memories I’ll not soon forget. Thank you for making a dream come true.
I cannot thank Jonathan and his team for putting together our South Africa experience. From the time we landed in Cape Town to our departure everything was first class. All of our guides were very friendly and knowledgeable about the areas we visited. I would recommend Jacada to anyone for a well put together travel package.
Jonny designed a safari in Tanzania for my group and it was everything we hoped for and more! It was a seamless, painless process from start to finish and they were able to easily accommodate some last minute changes in our plans. Angela was available to answer any questions I had about the trip and even gave me some recommendations about Cape Town, which was above and beyond the call of duty since Jacada had nothing to do with our trip to Cape Town. Everything was very professional, payment was quick and easy, they sent over a very helpful and very expensive looking information package a couple weeks before (and were very patient when multiple attempts had to be made to deliver because no one happened to be home during the day). Everything went smoothly and exceeded our expectations. Highly recommend and I would definitely come to them again!
I was sceptical at first about Jacada as we had only got their name from media and after some research.
It got worse when I had to change person who was dealing with me thrice as previous ones were off on vacation so there did seem some loss of not having a personal travel agent.
When we did embark on our very well pit together trip we were most pleasantly surprised.
There were few if any hiccups and in the few days we had we did get a comprehensive taste of South East Asia.
The guides were amazing.
The only thing I would change is the street food tour in Kuala Lampur which though we were adventurous with experiences we found a bit off puttingly real.
All in all I would certainly recommend Jacada and their partners in Asia.
Amazing experience, my wife and I will look to the Jacada team for all our international travel. We have already recommended them to two of our friends.
Do yourself a favor and give them a call.
Wonderful experience! Excellent Safari, beyond expectations. Thank you Anton Noll and the Jacada team for organizing such a fantastic vacation. It couldn’t have been better!
We traveled to Cambodia and Vietnam for three weeks in October, 2017. We are an active retired couple traveling with our 86 year old uncle whose mobility is limited. Jacada had several phone interviews with us in the planning stages to learn as much as they could about what we wanted to see, where we wanted to go and our traveling styles. They definitely fulfilled our expectations for the kinds of experiences we wanted to have, and for us that meant getting out into the countryside and having contact with the rural populations.
We can’t say enough about the quality of the trip. The hotel accommodations were well appointed, immaculate, with friendly, gracious staff. The guides were knowledgeable and helpful, the drivers made us feel comfortable and safe in the midst of crazy traffic. The trip included two cruises, one on the Mekong River and one on HaLong Bay, both run by Heritage Lines which we would highly recommend to anyone traveling in this region. The planned activities and the pace of travel were all excellent. So my uncle could participate there were always wheelchairs provided, and rides in sidecars, rickshaws, tuktuks, and cyclos around the cities.
Should we need a travel company to help with more travel we will certainly call on Jacada. They won’t disappoint!
Karen and Roger Hamilton
We planned our trip with Tessa van der Walt at Jacada Travel in NorthernTanzania. This was our second trip to Africa, so we had certain expectations that on this trip were met and exceeded! Attention to detail was impeccable. But further, the properties and activities that were recommended were very well thought out and planned to provide us with extraordinary experiences. We booked our safari with Legendary Expeditions, a bespoke safari company. The accommodations were outstanding but, more importantly, the people we stayed with were wonderful. We have found that a travel agency is only as good as the people they contract with to provide the services to the client. Jacada we found to surround itself with excellent resources for all aspects of our travel. We would not hesitate to use them again.
Jacada organized a fabulous trip to Japan for us this September. It was seamless in everyday from our accommodations, guides, drivers to the choice of places to visit and eat.
We were extremely impressed with the gracious communication during the planning of the trip all the way through to the end.
THANK YOU JACADA
Jacada Travel made our first trip to South Africa a memorable one. We did not realize in the correspondence that only duffle bags could be taken on the small aircraft that took us to Singita lodge. This created some logistical issues which for a higher cost, Jacada solved for us.
Other than this minor hitch, they organized a great customized trip from Cape Town until we left from JBG. They were more expensive than couple of other alternatives but it was worth it. Singita Lodge was outstanding
The staff at Jacada are excellent and would highly recommend them to plan your trip. They will be on our list to call for our next trip
Jacada travels was 1st class all the way. Very accommodating and down to earth. I’m very happy to have found Jacada travels for a lifetime experience.
Trip went off without a hitch. Itinerary was well planned and we had no issues with timing, guides, etc. Hotels were outstanding.
Transports were always on time and clean. Guides were fantastic
Jane put together a wonderful vacation for us in New Zealand! The accommodations were fantastic and local tours fabulous.
We had a wonderful experience in Tanzania. Jacada Travel made all the arrangements. The lodges, camps and guides were all fabulous choices. Everything was arranged ahead of time, and all the transfers were efficient and without problems. All of the people that took care of us, from the drivers to the camp managers and safari guides were lovely, professional and excellent. Jacada made it all so easy. All we had to do was sit back and enjoy the trip of a lifetime!
The staff at Jacada are friendly, informative, flexible, and well-organized. The trip was amazing and everything was flawless. We felt not only well-taken care of, but that we also fully got our monies worth with the quality of trip and the service they provided along the way.
Beautifully organized–would not have changed a thing. Thank you for the best trip ever!!!
We are very glad we went with Jacada versus a local travel agency. We were a little weary of communicating over the phone and via emails, but the Jacada group have the experience first hand of going to the countries, places, even restaurants you want to visit, and I think with this approach, we knew exactly what we were getting out of a trip because Jacada knew exactly what they were giving. The trip itself was amazing and everything seemed to be taken care of for us. This allowed us to just enjoy our surroundings. So great!
My six grandchildren said this was the best trip we had ever taken and they have
been to Hawaii, Europe and also enjoyed several cruises with Disney and other cruise lines. Costa Rica is a wonderful country to visit but certainly the great work Susann and Jen did by helping me to plan the trip,providing great guides and choosing wonderful hotels for us including the Peace Lodge where the children received extra special attention.
I am a travel agent and would recommend Jacada Travel to any clients who wanted a special trip.
and Jen did
helping eplthaction On
Our travel planners listened to what we wanted from our trip to Sicily and devised an itinerary that was everything we asked for. And more. Lovely hotels in each city, excellent guides and drivers throughout, and a number of really fun, unique experiences. Excellent on the ground support as well. Next time, we will ask for a bit of down time in the schedule. But we would definitely work with Jacada again.
Excellent choice of hotels and very good service during the trip, they need to work on a better concierge service as this part of their offering.
Jacada travel put together an experience of a lifetime in Iceland. I loved working with Melania and Michele. Everything was perfect. The guides Bergita and Thor were exceptional. I would use them again for another destination!
Excellent Service. Thank you Jonny for planning such an incredible trip.
We have planned two significant vacations with Jacada. Both were great vacations. One went seamlessly, one went very well but could have been smoother.
We recently booked our entire Iceland vacation through Jacada. It was the first time we had ever used a travel agency so comprehensively. We told George and Michele what we would like to do and see and a little about the kind of people we are. They began developing an itinerary for us based on our talks. After a few exchanges, alterations and adjustments they proposed a detailed schedule for us including hotels, other travel arrangements (local flights and ferries), private guides and things to do that they thought we would enjoy based on our talks with them. We researched their recommendations and decided to let them handle everything for us. I was a little apprehensive about this because I’m a DIY kind of person and have driven a lot in other countries and am eager to avoid lots of tourists. But, they got it exactly right! From the time we landed to the time we left the country they had us taken care of, from safe drivers, reliable personable guides, to hotels, restaurant recommendations and sites to see. All we had to do was enjoy everything. It was definitely one of the most relaxing, stress free vacations I have ever taken. I would heartily recommend them to anyone, and even though we have been back for 2 weeks we are contemplating our next trip with Jacada. I’m already looking forward to it!
Thank you to Tessa and her outstanding staff our trip to South Africa was a dream! The Jacada team was there every minute of our trip. They were available to clear any bumps in the road, they truly thought of every detail. I honestly can’t thank them enough for all they have done. I highly recommend them to make your experience one you will never forget!!!
Jacada did a superb job of planning our trip to Ecuador and the Galapagos. The logistics of the trip worked out perfectly and we couldn’t have asked for more. The places we stayed in Quito and Otavalo were wonderful and the various guides and drivers we had were first-rate. The Galapagos were fantastic and the boat we were on, the Isabella II, couldn’t have been better. It was the perfect size and all members of the crew were simply terrific. All in all, this was a fantastic trip and the folks at Jacada did an excellent job of putting it all together.
Rachel and Jacada Travel arranged a wonderful 2 week trip to Japan. She spent a lot of time with us (via internet) finding out our likes and dislikes and what we did and did not want to do while we were there. All of our accommodations were perfect and the entire trip came off flawlessly. We can recommend her without hesitation and hope to use her services in the future.
Jacada planned our safari trip to celebrate our 40th wedding anniversary and it turned out to be a trip of a life time. We were most impressed that every single detail of the complicated trip worked out beautifully. A truly outstanding company.
Excellent to work with. Trip was extremely well organized. Very personal interaction all the way through the process. We will have no hesitation in using Jacada Travel for our future vacations.
This was my first experience with taking a guided trip. I’ve always planned everything and taken care of it all myself. I wanted to try something different this time. My experience with Jacada was exceptional. Melania planned everything and the entire trip was just AWESOME. My wife and I didn’t want it to end when our time was up. It was truly a great experience to not have a single thing to worry about, and to just be able to enjoy everything completely. Melania was very hands on through the entire process, and even kept in touch during our trip. We felt very well taken care of, and I would highly recommend Jacada.
Unbelievable well run trip. There were so many details that we didn’t have to worry about. Once in a lifetime honeymoon to Belize!
Received excellent service during the planning of our trip and the agents on the ground were equally fantastic. Thank you so much!
We have used Jacada Travel to book holidays to Southern Africa 4 times in the past three and a half years and can’t rate them highly enough. Whether it’s been safari, city stays, tours or self drive we have found Byron Thomas and his team to be extremely professional, courteous, knowledgeable and helpful. The level of service Jacada Travel provides is incredible.They are certainly the best travel company we have ever used and have already recommended them to family and friends. We would certainly recommend them to anyone who wants to go with the best. These days we look on Jacada Travel as friends and don’t think we could ever contemplate going on another trip to Africa unless it was booked through Jacada.
There is no doubt that the service and itinerary provided by Jacada produced the finest trip we have ever experienced. As one who travels frequently, I have never been so pleased with the results of the efforts of Byron, Angela, and the entire staff. Thank you for the trip of a lifetime. Without ever having been to South Africa, your arrangements and recommendations made us feel so comfortable and fortunate. You enabled us truly enjoy such a beautiful country. Thank you Jacada; job well done! You have us wanting for more.
We had the best experience ever during our trip to Peru. The whole organization was amazing. We were treated as VIPs all along. I highly recommend Jacada.
I highly recommend Jacada Travel. Every special request was never a problem and every detail for making this family vacation a truly memorable experience went beyond my expectations. Jacada Travel’s staff are highly knowledgeable and professional and their recommendations were always right on target.
We have used Jacada before and returned to them due to their thoroughness, their first-hand knowledge of the area; and their excellent communication. We put together what we wanted to see and do and they laid out a flawless itinerary, completely responsive and inclusive of everything on our list. They put us in well-chosen, smaller accommodations which were exceptional. Their knowledge and patience were essential for all our questions about visas, shots required, cash and currency, etc. There were no surprises on this trip and it was truly the trip of a lifetime.
Our vacation to South Africa was perfect from start to finish. Jacada did an excellent job arranging every detail of our trip. From the places we stayed, our drivers, our tour guides, to our dinner recommendations, we could not have asked for anything better. Our Safari accommodations were perfect, from air travel to all the staff at Ebony Lodge, Jacada once again out did themselves. Thank you for giving us a vacation of a lifetime! I highly recommend Jacada Travel to arrange your next vacation!
I can’t say enough good things about how perfect our trip was! From beginning to end, Jacada Travel was there every step of the way and put together the perfect vacation. Thanks for a vacation I will never forget!
We had our first Latin America trip with Jacada last August (Peru and Bolivia).. we absolutely loved everything about this trip! Everything was perfectly planned; the itinerary, accommodations, food, and tour guides! We couldn’t fault anything.. we really can’t wait to travel with Jacada again! HIGHLY RECOMMENDED!!
This was our first experience with Jacada, and I had my worries and concerns as the planning process unfolded. A significant sum of money was sent into techno space and we had no real idea of what we were paying for. From the moment we landed in Cape Town, we were held like diamonds in firm and comforting hands. Every subtle step of this adventure was choreographed to perfection. Every transport was on time and efficient, and very guide brimming with fascinating stories and historical facts. I tried to take notes along the way, as everything we saw was a wonder, and everything we heard was fascinating. Just when we thought this could not get any better, it did. Around every new bend, was a new thrill. Byron planned the perfect trip for us, and the host of guides, safaris, drivers, and venues, exceeded all expectations. At the risk of waxing maudlin, there were several occasions over the course of our adventure that I said out loud “I don’t think I’ve ever been this happy”. And I have been fortunate to live a long and very happy life. Well done Jacada!
Working with Jacada (Rachel + Gilda) was a very easy and seamless process. Jacada assisted us with not only the planning of our trip to Bali, not only our Honeymoon, but also both mine and my wife’s first time leaving the country. They developed the PERFECT trip itinerary that was very personalized and met all our needs. Now we have the travel bug and are waiting for the next time we can work with the Jacada team!
I didn’t have a lot of spare time to organize the trip myself and Jacada arranged a dream holiday for me – very warm and professional service, with the trip going very smoothly and all contingencies really well managed. I would really recommend their service and will definitely look to use them again.
We had the trip of a lifetime and we’ve been on many trips around the world. Jacada arranged our trip to Iceland and tailor-made it exactly for our family’s likes and dislikes. They were always very responsive to questions and concerns during the planning process. Our 2 guide/drivers with super-jeeps couldn’t have been more accommodating, knowledgeable and fun-loving. Each day felt like a new adventure on steroids. Trip went off without a hitch. Can’t recommend Jacada enough!
Jane did an excellent job of planning a trip to Australia for us. She organized a variety of wonderful adventures for us, and each tour guide was knowledgeable, friendly, and helpful. Each accommodation was amazing with a view of the Sydney Opera House, a patio along the lake, or an incredible view of the ocean. I would highly recommend a Jacada vacation.
Starting with the initial trip advice and planning from Jacada’s George Warren through to the on the ground local execution and assistance in Ecuador and Peru at airports, car service and guides, Jacada Travel really distinguishes itself from the competition.
Jacada Travel arranged our trip to Southeast Asia last year and did a wonderful job. We started in Viet Nam and worked our way through Cambodia into Laos. They attended to all the details, providing excellent local guides and booking us into great accommodations. The trip was reasonably priced. We are starting to think about another trip next year and plan on contacting Jacada for our booking. We’ve worked with another big name outfit which we used for an African safari but our next African trip will be through Jacada. We would recommend Jacada Travel without any hesitation.
We just returned from a wonderful Swiss vacation planned with us by Jacada. Every single detail was executed perfectly! From the knowledgeable guides in the cities and the Alps, to the drivers and the hotel personnel, there was not a single complaint by any of the 4 us. Michele was easy to work with and responded in a very timely manner. I would highly recommend using Jacada for any trip you’re planning.
Very good trip to Peru and Ecuador. Fabulous local guides and beautiful locales chosen. One particular hotel in Quito was just ok but the others were wonderful. Small details were taken care of. I also got help for my stolen cash in terms of police filing etc. Well done Jobi and Jacada. I will recommend Jacada to friends and am looking forward to my next trip with Jacada in December.
Highly responsive and knowledgeable about the local scene. Finds exceptionsl local guides, services, accommodations and restaurants. Very responsive to client’s specific interests and desires.
I have traveled with Jacada for the first time last year to Peru with a group of friends and since then I have been traveling with them and planning trips ahead to many destinations ! excellent Luxury arrangements and a very helpful ground team at the destination
Jacada recently worked with my husband and I to plan our 30th anniversary dream trip to Africa. All of our travel, transfers, check ins, and transitions were seamless thanks to the experience and excellence of Jacada’s exceptional staff. During the planning phases we were given tons of information and options. Once we settled on an itinerary we were provided a tremendous amount of information and documentation. We knew exactly what to expect on each leg of our journey. There was ALWAYS a smiling face waiting to greet us and guide us. Every staff member we dealt with interacted with confidence, knowledge and care. Each step of our journey was truly enjoyable and care free as Jacada worked in the back ground to ensure top notch service and high quality accommodations. As a result of our experience with Jacada I will never trust my travel plans to be handled elsewhere and will recommend them when ever the opportunity arises.
You have made our trip so smooth and nice. Nice trip to the Equador. Really good one for me.
Fantastic itinerary, outstanding service and attention to our interests. They did such a good job listening, helping and guiding. We were so happy with our honeymoon. Only critique is that they have good inside knowledge on accomodations and other nuances in a country and there were some things that caught us by surprise and we would have appreciated notice about those things.
Excellent service! I will for sure recommend Jacada to my friends. Thank you Joyce, you have done everything for us and made our trip so smooth. All of us had an wonderful time!
Jacada Travel is trustworthy agent. You can have them to plan your luxurious tours itinerary exclusively. I definitely will choose them again for my next trip. Cheers!
I could not have had a better travel experience! Kate Herz was able to plan a last minute India extravaganza that proved to be exactly what I hoped for and more. The drivers, guides, and in country support were all beyond expectation. Even when we needed to fly rather than drive due to a local protest my in country guide sorted everything quickly and without disruption to the joy of the trip.
Really nice trip to the Galapagos and Equador. Very well done!!
This is the second time we have traveled with Jacada. Each time it has been a wonderful experience. They seem to have everything covered. All we had to do was show up and have a great time.
From start to finish, Jacada Travel did an incredible job of organizing and laying out our almost 3 week trek to South Africa and Namibia. All of the details were attended to, and each individual we met along the way was superb! It would have not been easy to plan our essentially private light aircraft to the remote parts of the country, but Jacada made it seamless and the folks in country from our pilots, to private tour guides were fantastic! We would without reservation use their expertise again – perhaps for our next trip sooner rather than later!
I received a custom vacation. I told the representatives who was traveling , why we were traveling and what we expected. They designed the perfect trip for our family. They told me exactly what to expect and were there to meet us on every step of our vacation. We had a wonderful time with no worries I would definely use this company again. Thank you.
My wife and I used Jacada to plan a honeymoon to Tanzania. We wanted to do a week of safari and a week on the beach. Right from the initial phone call (which they did on the weekend, working around our busy work schedules) Jacada made it easy for us. We got back from the trip a few weeks ago and our high expectations were exceeded by trip they had arranged. There are probably cheaper ways to go to Africa, but if you want to have an incredible time and not worry about any of the details, definitely use Jacada.
Jacada, and specifically Jonny, who arranged our journey through Uganda (2 days gorilla tracking) and Tanzania (7 days Safari and 5 days Zanzibar) was thorough and complete in every aspect of this arduous task for my family of 4. I knew the moment we first spoke and his quick turn around with an itinerary complete with everything we had discussed, that he was the person and company that we would use. Jonny kept in daily contact with us as he proceeded through the numerous bookings. Along the way, due to availability there were some bumps that Jonny dealt with in an open and honest manner always presenting us with options. In the end, we danced with Gorillas and observed the great migration including 3 specatucar crossings. Jonny’s suggested itinerary, which we followed to the letter was clearly well thought out which is not surprising given his vast and intimate knowledge of this region of the world. Unlike most, we started in the north (Serengeti) and ended in the “south,” Tarangire. To a guide, they all said that doing it that way was brilliant. Jonny checked in with us daily along the way and everything clicked without a glitch. Every handoff was smooth and timely. Given the number of lodges and “light aircraft” flights, I was amazed at how smoothly everything went. In summary, it is without any hesitation that I endorse and support Jacada travel for any of your travel needs. We look forward to our next journey with Jacada.
Excellent…. It was 4 years ago when we used Jacada travel service for the first time. We went to South Africa. The guide and the hotels they have chosen for us were great. Overall service was excellent. Base on this experience, We used Jacada again to arrange our trip to Iceland and once again it was unforgettable holiday. Now my husband has retired and have more time to travel. We definitely will use Jacada again for our next trip.
We decided to travel to Japan with minimal lead time. Kate was very knowledgeable and did an incredible job pulling together an itinerary that was tailoried to our family’s interests in a short amount of time. Our itinerary and guides were incredible! This trip was a real treat as we were so well taken care of all we had to do was sit back and enjoy the experience. This was our first trip with Jacada and I can’t wait to book another vacation with them. The Jacada team are very professional and dedicated to providing an unforgettable vacation experience.
I’ve just returned from another luxurious adventure with Jacada. I trusted Jacada with my more exotic adventures like Antarctica, Iceland, Greenland and The Galapagos but Jacada made my travels in Europe just as exciting. The attention to detail is impeccable and the Guides are World Class.
Jacada Travel is a well organized operation. They listen to what exactly you would like to see and experience during your travels and create a personalized intinerary to fit those needs. The accommodations they found for us were special and added to our unique experience. The guides were superb! I would highly recommend Jacada Travel.
We didn’t have to lift a finger. We had a wonderful trip. Every detail was accounted for and every step of our travel was smooth and luxurious. The Jacada team was patient with the small tweaks we made along the way and always responded to questions promptly. The guides that Jacada picked for our tours were extremely knowledgeable and gave us a one of a kind experience. Our safari was incredible and we couldn’t have asked for more beautiful accommodations, a better lodge staff and ranger team.
Jacada Travel is amazing! They planned and coordinated a top notch vacation for my family that was a trip of a lifetime. They did not miss a beat and thought of every detail and there was not one hiccup that occurred during our 2 week vacation. We can’t wait to plan our next trip with Jacada! Thank you!!
Our first safari experience and what an introduction! Faultless organisation by Jonathan at Jacada Travel. This included friendly, punctual drivers, knowledgeable personal guides, luxury camps with amazing food and smooth internal transfer arrangements. Thank you very much.
Very knowledgeable and helpful. Our advisor – Tess was wonderful to work with. Very thoughtful in her planning.
Jacada is amazing! Our recent trip to Vietnam and Cambodia was the perfect vacation for our family of three! They made sure every aspect of the trip went flawless I can’t thank them enough!
Jacada genuinely thinks of it all. I was amazed at the absolute perfect planning of logistics and top notch activities that they put together for our honeymoon!
Everything very well organised, people meeting and greeting were aways dead on time and very pleasant company. Accommodation, food etc. in all cases excellent and all guides very informative and helpful. Only one reservation. Despite being given some guidance by Jacada we found tipping very awkward. I hope we were generous, because we received a fantastc service, but we really did have difficulty deciding who and how much to tip.
Jacada was terrific – they threw together an Iceland trip for our family with a week’s notice – and it went quite seamlessly! They have excellent quality contacts and guides and were a pleasure to deal with.
Our safari trip to Africa was way beyond our expectations! Tessa had organized all the details and we just waited to see what the next adventure brought. From first meeting our guide at the airport to being brought back 11 days later we didn’t have to worry about anything. All was taken care of and we were treated like royalty.
Our trip to South America was the second time we have worked with the folks at Jacada. The bottom line is our travel planner Emily and her team listened to our likes and dislikes in regards to travel and the experience we enjoy. She hit the nail on the head in terms of designing and planning the perfect vacation. Our guides were exceptional, they knew what we wanted before we did! I will certainly use Jacada again for our next adventure.
Kate helped us plan our recent trip to Borneo, Java, and Bali, and it was wonderful. Our guides were excellent – very informative and helpful. The hotels that Jacada booked were superb. The trip was everything that we expected, and some. This is the second trip we have planned with Jacada Travel. We had a very good experience working with George several years ago planning our trip to Argentina and Chile. We would definitely recommend them.
The entire planning process was a breeze. Kit immediately understood what we wanted, and was able to come up with something that fits into our requirements even on the first proposal. We really enjoyed our time there! Thank you so much Kit! 🙂
We had the absolute trip of a lifetime thanks to the planning and organization provided by Jacada! Anton and Angela at Jacada planned every minute of our trip perfectly, paying such attention and detail to all of our previous discussions regarding our likes and what we were hoping to get out of the trip. Every moment of this trip was unforgettable, and we can never thank Jacada enough for all their effort and incredibly personalized experience they gave to us. I would recommend Jacada to anyone who really wants a 5 star experience to change their lives!
We just returned from our second trip, planned by the team at Jacada Travel. Once again, the overall experience was exceptional. No detail is lost by their team. We felt we were in very good hands, during our entire trip. We spent 20 days in Peru, including the physical challenge of hiking the Inca Trail. Our guide made changes on the fly, to accomodate my difficulty with the altitude, without which I probably would have been forced to turn back. With his experience and knowledge, I was able to successfully complete the hike. There is so much work that happens before departure, seriously, they think of everything. Thanks once again. I have and will continue to highly recommend Jacada Travel.
Jacada Travel curated a flawless travel experience for our family to Ecuador and Peru. Our trip was packed with activities ranging from mountain biking, hiking, snorkeling, cooking classes and cultural and architectural tours. All of the guides provided by Jacada were super friendly and knowledgeable. The hotels and restaurants recommended by Jacada were fantastic as well. This was a trip with a lot of moving parts – travel by planes, train, car and boat – all without a hitch! I highly recommend Jacada Travel, and will use them again in the future.
Great pre-trip planning, excellent accommodation choices and private driver/guides. Quick to respond to unexpected events and make up for any mistakes.
Jacada Travel did a phenomenal job for my family and me in planning our time in Argentina. Our early June trip included several days in Buenos Aires, the Patagonian Lake District, Southern Patagonia Glacier, and some time at the beautiful La Bamba ranch north of B.A. Just a perfect trip. Time in each location was just right. The weather was perfect for hiking the Patagonian Lake District, exploring The Glacier National Park, touring Bueonos Aires and riding with the Gaucho’s in La Pampa. The local guides who looked after us in each of the areas we visited in Argentina were top notch. I can’t imagine how our trip could have been any better!
This review is for our latest trip booked through [email protected] to Namibia. Jacada Travel has been there behind us from the start of our very first honeymoon/safari in Tanzania, and has grown along the way as we developed an interest in wildlife photography. They have learnt our new preferences along the way, and has planned and delivered a travel experience that STILL manages to impress and amaze us. We have tried another safari company in between, but in our experience it has only made too clear the competency and thoughtfulness of Jacada Travel is far above the rest. For example, on long car transfers, they always make sure they have little snacks and drinks in the vehicle prepared for us – it’s a very minor detail that we took for granted. They also book us the best rooms/tents possible – we were so grateful for the awesome waterhole view at one of the camps we stayed at that wasn’t visible from all the tents – Jacada really took the time and effort to look into the details (including campsite layouts) to get us the best. Their planning is meticulous and full of little personalized surprises that really make you smile – thank you Joyce for the surprise baked cookie + ice cream!!! Above all, we feel SAFE planning with Jacada – safe that our experience will be smooth from beginning to end, safe that any problems will be looked into promptly, safe that we’re getting the best rooms and service from the lodges, safe that we’re getting the most compatible guides for our interests… it’s why we come back again and again to Jacada Travel.
Joyce at Jacada travel was exceptional. She was professional, organised, paid great attention to detail, and gave everything a personal touch. We really felt looked after on our trip and were able to completely relax because everything was taken care of. I highly highly recommend this company, and we will certainly travel with them again.
I would definitely recommend them Thank you very much for amazing travel. We will definitely use Jacada Travel again.
The team at jacada left no stone unturned when it came to our South African luxury vacation. From the private guides to the wonderful restaurants and their knowledge of the best accommodations, my wife and I had the experience of our lives. It was life changing. We had absolutely no problems the time we were there. It was perfect!!!! Jacada is not only a travel agency, they create memories and change your life with the beautiful vacations they create!!! Thank you all at jacada travel!!!! Eduardo Canales
Byron from Jacada Travel planned the perfect Iceland vacation for us. Not only did he listen to my requests and implement my ideas, he organized the trip in such a way so that each experience built on the previous one. The other staff at the agency was in continuous contact to make sure that our packing list was complete and that we understood our itinerary. Our trip was filled with excitement, and our guides were specifically selected by Byron to match our family’s needs. We could not have asked for better guides – they did everything they could to ensure our experience was the best it could be. Iceland is not an inexpensive place to travel to. We may have spent a bit more using the finest travel agency, but it was a worthwhile investment in ensuring that our trip was phenomenal.
Best travel company out there!
Wonderful hotels, guides and drivers. A great way to experience a portion of a beautiful country.
From the day I contacted them, from New York, and told them that I wanted to go back to Japan on a trip centered around Naoshima the art island, they listened to me, ask for my preferences for food, hotel etc…. I knew it would be expensive, because I chose only 5 stars hotels and the best around, but it was worth it, worth every penny. I travel alone, so I enjoy spoiling me. Their local correspondant was very efficient in changing a plan when i wanted, and i had first class guides (english speaking) and drivers. I felt like a princess. In every hotel i had a little note from Jacada, and at Benesse house (Naoshima island), they knew that i wouldn’t be able to have room service, so they gifted me with wine and nibbles. I thought it was a sweet gesture. I would definitely recommend them. I lived in UK for 5 years, and I always though that the brits were the best for travel, very precise, very stylish. Thank you again Jacada team. I will see you again!
Professional, detailed, thoughtful, worth the price.
JACADA Travel was amazing to work with. Katie was able to put together an absolutely amazing trip for us. We only wish we had more time! From Sydney to Ularu to Lizard Island the entire trip was spectacular. First class adventure the entire way! No regrets!
Thank you for the well organized trip. Amazing guides and drivers.
Honestly, the most incredible experience of our lives. Everyone on the Jacada Travel team was kind, responsive and made everything so easy. We love Jacada Travel and look forward to many more trips to come!
I have already recommended Jacada to a friend. A marvelous experience and your staff could not have been more helpful and knowledgeable.
Fantastic service, great employees and top-class arrangements
Our trip to South Africa and Zambia couldn’t have gone better . We left the planning to Jacada and the entire trip was scripted in a professional and first class manner . Every detail was considered and covered . We visited capetown, the South African wine lands , went on a safari and visited Victoria falls and each and everyone of these visits created special memories thanks to the great trip plan that Jacada put together .
Jacada Travel arranged our family holiday in South America , including the Inca Trail and Galápagos Islands. The arrangements were faultless and much exceeded our expectations
Jacada thought of everything! Their expertise and foresight made our trip to Peru an incredibly memorable experience. I don’t know where my next trip will be taking me… but I know that Jadaca will be behind it.
From the initial phone call to the welcoming home call our holiday could not be faulted. Our first stop was Rio, our guide Marcelo was first class, he moved our itinerary around when it rained so we always had something interesting to see. Our driver Alex made us feel very safe, a very careful driver who was there by magic to pick us up after visiting sights. Rio exceeded our expectations, thank you George for understanding my needs and getting the itinerary just right. On arrival at Picinguaba after a four hour drive from Rio I was faced with a rather steep climb up to Pousada Picinguaba and I did mumble “you are dead Georg”!, however the climb did not prove a problem and the Pousada was excellent. Our guide at the Iguassu Falls could not be faulted. The falls were magnificent, they were the reason for this trip. The last five days of our trip were spent on the Aria Amazon cruise boat, what a splendid way to explore the Amazon. Thank you George and Suzanne for the welcome notes in all of our hotels, it was a very nice personal and appreciated touch. This was the first time we have used Jacada and would highly recommend and use them in the future. Once again thank you for a trouble free holiday. Susan and Jonathan Holiday date. 21st April -6th May 2017
My husband and I recently experienced our third adventure with Jacada Travel in Chile for my 30th birthday. As with our previous trips, each step of the process was exceptionally thorough and personally tailored to our individual style of travel. I am a planner by nature, and tend to invest significant time in researching/planning my trip. Despite this, I rely on Jacada Travel for their expert first-hand advice and for their unique exploration opportunities. We also love that each accommodation is excellent, and every tour/exploration is at the highest level with the most knowledgable guides.
Jacada handled our trip flawlessly! All of the guides were very personable and each lodge was exceptionally well equipped and comfortable for our stay. Even better, Jacada arranged wonderful little touches and extras all along the way that really made our honeymoon feel so special!!!! Thank you Jacada!!
always the best they are at the top. the all trip was very well organize.
Our travel consultant out together the perfect trip for my son and I. There was a great balance of sightseeing, physical activity, and museums. Our tour guides spoke perfect English, accurately gauged how much information we could absorb, were highly informative and just plain nice. The hotel accommodations were spot on perfect choices and the exact level of comfort needed. I will 100% use Jacada again for my next travel adventure.
George organized a tour for us which was absolutely suited to our needs. Not only did he put this together, but he did so on very short notice after another tour company cancelled our tour on quite short notice. From the time we arrived at our home airport in Toronto at the start of our vacation, until the date that we arrived at our leaving airport in Quito, Ecuador, at the end of our vacation, George organized this tour every step of the way. Not only were the drivers and tour guides on time and extremely helpful, but George himself arranged to leave notes and treats for us along the way to greet us as we arrived at each of our destinations. These extra “goodies” were unexpected but surely provided my wife and I with much pleasure and delight. I would not hesitate to recommend Jacada to others and, in fact, I have already done so in the first week following my return from vacation. Thank you so much for an amazing experience!
We just returned from a three-week trip to Peru and Ecuador arranged by Jacada. While we normally schedule our own travels, we wanted to see Machu Picchu, the Amazon rainforest, and the Galapagos and knew we needed help. After reviewing several companies, we decided on Jacada because of its experience, positive reviews, and responsiveness. We found Jacada to be outstanding in all regards, from planning to execution. Our representatives were Emily and Suzann who were very knowledgeable about South America and who provided detailed information on transportation, guides, hotels, restaurants, and excursions. They also were exceptional in helping us determine a budget and offering options that would meet it. For example, we really wanted to stay at the Sanctuary Lodge at Machu Picchu and have a suite for our Galapagos cruise (both pricey) and were perfectly happy to stay at a Marriott or Hilton in other cities at a lower cost. Both Emily and Suzann kept in constant touch during the planning process, responding immediately with emails or phone calls. They even got us restaurant reservations in Lima at Central and Maido (5th and 8th in the world, respectively). The trip turned out to be perfect in every way. Our tours were fantastic, and our drivers and guides were outstanding, always prompt, very friendly, and helpful. This was particularly important during challenging times, such as the 6-hour delay from Machu Picchu due to a landslide on the train tracks; Adrianna and Antonio were there waiting for us and smiling and got us to Cusco at 2am! Emily and Suzann also kept up with us during the trip with small notes at the hotels and a lovely gift of alpaca scarves. Because of the attention to details and overall quality of the trip, we would not hesitate to book with Jacada again and highly recommend it.
I really enjoyed working with Jacada Travel for my family trip to Iceland. Melania’s enthusiasm for the location was contagious, and she put together an incredible package for us that included hotels, tours, and restaurant reservations. The folks on the ground in Iceland were also incredible. I would book with Jacada in the future for sure.
Jacada did a marvelous job setting up an interesting itinerary for our 25th Anniversary trip. I can’t recommend them enough. I am looking forward to planning my next journey with them
Every detail was taken care of with amazing insight! Our trip was a once in a lifetime experience thanks to George and Jacada! We boarded our flight and let Jacada’s expertise take over. Everything was perfect!
I needed some late season planning for a Galapagos trip – a destination I was at a loss to know where to begin. George quickly brought me up to speed, educating me as to my options, and then just as quickly put together a wonderful trip. He and his team held our hands throughout, making sure all went as smoothly as possible. Would recommend Jacada for anyone looking for assistance with their vacation travel plans.
I would absolutely recommend this company and do all the time. I have had two trips with Jacada and both were the best my wife and I have ever taken. There is no doubt I continue to use Jacada for future traveling.
George and Susann created an incredible experience for us. It was tailored exactly to our wants and needs and their recommendations were spot on. In particular, their handling of the logistics on a multi-leg, two week trip was excellent – all we had to do was show up and everything was already taken care of. They also provided us with a native Jacada representative for part of our trip to help us get about. In one example of the value he added, we would have certainly missed our flight home had we not been with him. He was also funny and knowledgable and just a pleasure to travel with. Their communication skills are also excellent, both while we planned the trip and while we were traveling. In conclusion, now that I know the value that Jacada adds, I’m not sure I would plan a logistics heavy international trip without them.
Kate E from Jacada Tavel planned our trip to Vietnam and Cambodia. She did an amazing job, we loved the entire trip. The trip was filled with many delightful surprises and special details. I will refer all my friends and family to her. I hope to have her plan many more trips for us.
All the Jacada people were great to be with. They assisted us from the planning through to the execution of our journey. The home office people were very knowledgeable in setting up our travel plan and the guides and drivers got us to all the places and informed us well regarding the sights. Machu Picchu was the center point of our adventure and the assistance of our guide Nilo made it every bit of our expectations and then some. Visiting the Sacred Valley in advance of M P gave reference to the role and life of the Inca nation and made the visit to MP much more worthwhile. Also, feeding the baby Alpacas that morning was great fun…….. As an added bonus to our trip, we were set up with a cooking class in Cusco that was fantastic for us. Peruvian cuisine organized by a master chef and then able to enjoy it all was our best meal of the trip.
Great company to work with. They care, I know that for a fact. I recommend them to all travellers. They are very knowledgeable for the regions that you are interested in travelling to. They are very trustworthy. I am very happy that I chose them to be my travel consultants. I can say no more, just happy that I chose the right agency, Jacada for my travel needs.
Top notch! I brought my daughter down to Patagonia and I didn’t have to worry about a thing and we felt so safe and taken care of every step of the way. Love love love
Jacada Travel is a superb travel agency. From the time you book your tour until the time you return, Jacada is always there looking after you. Their connections are extensive and every individual hired (whether a guide or hotel staff member, etc) is incredibly solicitous, reliable and knowledgable of the country/place being visited. They are also personable and fun to be with and never dull or pedantic I can’t think of another travel agency I would rather have booking my next vacation than Jacada. They’ve provided us with a fantastic trip, great experiences from beginning to end and all stress free — that’s priceless.
Friendly service, high end, professional and well informed .
Excellent planning, service and follow-through. Very friendly staff as well. I will definitely recommend Jacada Travel to friends and family and use them again.
Beyond expectations! Work with George and Susann and you will have no worries! My wife and I live in the USA and needed someone to coordinate our trip to The Galapagos Islands, Sacred Valley/Machu Picchu, and an Amazon River Cruise. Our trip was flawless and a guide was holding our hands at every juncture. Go with Jacada for an incredible journey! Thanks for the opportunity to applaud these good folks. James
Jacada Travel planned a spectacular trip for our family to Patagonia. Emily knew the area very well so her expertise helped put together a trip that met the entire family’s expectations. Emily and the entire team was there for us when something unfortunate occurred at one of the properties where we stayed. I can’t thank Emily and the entire Jacada team enough.
We greatly enjoyed planning our trip with George and Susann of Jacada, and sharing with them our excitement about the places and people we were going to see. Once we got underway, they made it clear that they remained willing to help, and that assurance was tested during a small medical emergency near the beginning of our trip. George stayed in touch, and coordinated assistance via Jacada’s local partner. We were gratified to find that he energetically stood by his earlier commitment to offer such help in the (we thought) unlikely event it would be needed. We were also pleased by the friendly professionalism of the guides arranged by Jacada and its local partners.
Thank you so much to Melania and Michele for making our experience in Iceland so wonderful. Every day was thought out, down to the smallest detail, which made our trip as easy and enjoyable as possible. You guys at Jacada Travel are AMAZING!!!!! Can’t wait to plan the next one.
Marc and I had an absolutely fabulous trip to Myanmar. We were there for almost a month. Jacana Travel had every detail worked out perfectly. We enjoyed every minute. A big thank you to Kate Edwards at Jacada for planning such a perfect trip and creating such amazing memories!
Had a great time and everything went smoothly. Ocean Spray was a great boat for the tour. There were 15 guests, 1 guide and 11 crew on board. There was great attention to detail and the needs of passengers.
Jacada helped us plan a two week trip to Malaysia and Singapore. We were extremely fortunate to have Rachel Beck as our travel planner. Rachel/Jacada excelled in every way. Rachel did a great job from start to finish. From our very first phone conversation she listened and quickly developed a solid understanding of what we wanted and then designed a perfect itinerary. Rachel was always available via email or phone, always responded very promptly, and was always a pleasure to work with. All Jacada documentation was received promptly, was always correct, and contained the appropriate level of detail. I highly recommend Jacada, based upon my experience with Rachel
I couldn’t have asked for more. Everything was taken care of; all I had to do was show up.
I’m not someone who ever uses a travel agent, I normally just book everything myself, but we used Jacada for a trip to Argentina and they were absolutely outstanding. Easy to use, very available and catered to exactly what we wanted.
A top notch travel company that listens to the customer, organizes & coordinates your wishes, and then ensures the Dream comes true. Every aspect of the trip was managed by the best of hosts, guides, and drivers; they treat you like family. All hotels were easily 5 Star in quality, service, and staff ethic. Jacada is totally trustworthy and worth your time, effort, and associated travel costs. Do not travel anywhere else in the world without first using Jacada to ease your travel concerns and make your bucket list a reality.
The folks at Jacada started by asking questions of what we were looking for in our desired South African experience. They made recommendations and happily and patiently worked with us as we made our selections. They were very knowledgeable about how best to plan our sequence of destinations. As a result, our entire experience met or exceeded our expectations. We experienced some minor hiccups along the way (through no fault of Jacada), but Jacada helped resolve the situations really quickly and ensured that we were able to continue to enjoy our holiday. The folks on the ground that Jacada works with are top notch. A good deal of homework has obviously been done to ensure a positive experience. You can rely on Jacada to help you plan a top-flight holiday.
Joyce did an excellent job of arranging all the logistics for our 3.5 week holiday to Vietnam and Cambodia, to such an extent that after day one, I didn’t worry about where I was going or how I was going to get there as I knew we were going to be well looked after. Our holiday was a mixture of both cultural and military history experiences, and Joyce was able to satisfy both requirements, even engaging guides who were well versed in the more subtle aspects of military history. Joyce identified some fun and different experiences for us to do, so we obtained a good cross section of the culture and the people. We stayed in very good quality hotels both of a more boutique nature as well as those of a more main stream nature – having gone with Jacada once and understanding how they select and test out the hotels their guests are to stay in – I would probably use more boutique hotels next time. Joyce also provided some excellent suggestions for evening meals and made our reservations before we left so that we didn’t even have to think about at the end of a very busy day – “where are we going to eat”. Even when a two night side trip had to be cancelled because of bad weather conditions (fog) that was set in, the Jacada team with our guide came up with a new arrangement for a different location within a few hours – seamlessly and very well executed. I have no hesitation in recommending Joyce and the Jacada Travel team – my husband and I had a really wonderful holiday.
Jacada guided us throughout Vietnam and Cambodia–and did a superb job. We had a complicated trip–many boat rides, trains, and flights and guides picking us up. Everything worked! Jacada also came up with a handful of unique experiences–a private concert and dinner, sunset boat cruises with gin and tonics, stops at tiny restaurants, and more. Did I say rides in carts pulled by oxens? A unique and lovely holiday. Thank you, Jacada!
We decided to take a family trip to South America, but having never been there before, we contacted Jacada Travel to see what they would suggest. After sharing with them our ideas of what we would like to see, they created a plan to see everything we could in the 10 days we had available for our family trip. Their experience in the region of Patagonia was so helpful and they arranged fantastic hotels and tours for us. Every guide and driver was so informative and helpful. We will definitely book our next trip with Jacada Travel.
I located Jacada Travel on a random internet search. I booked travel to Vietnam/Cambodia, on a personal trip for my wife and myself. The service was great..very knowledgeable guides ,great hotels, and they kept in contact with us during the entire trip. I would strongly recommend Jacada Travel !!!
Me and my wife could not have ask for a better honeymoon trip! Anna, took very good care of us. I only gave her a 3 day notice on planning our trip and she did not disappoint!
Typically we book our trip ourselves, but this trip we decided to book with an agency as we were going to lots of different places in Asia. We spoke with Rachel who planned our trip with us after a long conversation with my husband about our interests and things we wanted to see and do. The itinerary presented was well put together and everything went smoothly throughout our trip. It was nice to have someone else do the planning. Rachel got back to us in a timely manner if we had questions and always followed up with a call despite the time difference as we are in Canada. I would definitely use Jacada again. We enjoyed the privacy of the trip and all the details they presented. This was definitely a once in a life time trip!
Our family of 5 adults met in Guayaquil, coming from three different cities across the USA. All transports from the airport to the hotel Hilton Colon were arranged and made easy for us. Jen arranged a city tour for the next day, which was the perfect introduction to the area and the right amount of time. We departed for the Galapagos the day after. The Eclipse was our floating home, with about 35 fellow passengers for the next week. We explored 10-12 islands, saw countless endemic birds, sea lions, iguanas, tortoises and even a penguin or two. We could not have been more pleased with our naturalists, the food and the superior quality of service we enjoyed on the Eclipse. It would have been nice to know ahead of time that there would be a separate group of people, who had booked through another company (Abercrombie and Kent), who then had the advantage of a concierge who accompanied them, set up their beverages (wine) and signed them up for excursions before the rest of the passengers had a chance to do so. In such a small group, this felt like an unfair advantage. Guess you get what you pay for. Being surprised by this once onboard, while annoying, did not ruin our vacation. Our return to Guayaquil was as easy as our coming, and we were back at the Hilton Colon in time for their New Year’s Eve party to end all parties (extra charge for that). Incredible food, decorations, music and service. Viva la vida local!
Jacada was wonderful to work with. After we booked the trip we considered changing the dates. Rachel created another itinerary for us and was quite patient while we decided what to do. During the trip they checked in with us to make sure the car, driver and hotel was working out and they called to let us know that one of our flights would be delayed. I have no problem recommending them to friends and I look forward to traveling with them again.
We had a wonderful trip planned through Jacada. We enjoyed the venues and the excursions. This is a beautiful place we’d recommend to anyone who wants to go on a new adventure.
Jacada Travel was totally unknown to me when I called them for general information on our trip. They were totally knowledgeable and offered many suggestions for improving our experience. They were always readily available to answer any questions and handle any issues. The end result was a fabulous trip that we never could have imagined.
Always knowledgeable about hotels, excursions, etc., amazingly efficient and attentive to detail, and dedicated to creating a one-of-a-kind travel experience. Top-notch!
I have taken two trips now that have been coordinated by Jacada and both were amazing. The services were very professional and the travel consultants were always available to answer questions or make adjustments to our plans. The providers they select in country are top notch. I would not hesitate to recommend their services. They really make travel planning stress free!
We have used Jacada 3 years in a row for Christmas holiday travel both in South America and the Iberian peninsula, and each time they have organized a memorable and hassle free vacation experience. We have recommended them to our friends and are happy to do so by this review in a more global way.
I came across Jacada travel researching a trip to Galapagos Islands and after speaking with a consultant over the phone, they prepared an itinerary suggestion for our trip. From this point on, it really was the attention to detail that set Jacada apart. Rather than a simple itinerary, we were sent a link to a personal website that had our itinerary set up, with photos of the places we’d stay, the things we’d see. It was easy to tweak the itinerary to adjust for our preferences, and the price was competitive with booking each component of the trip myself, without any of the hassle. When we arrived in Ecuador, we were greeted at the airport and transferred to our hotel. The next day, the same guide and driver picked us up at the hotel and took us on a half day city tour. Our guide was extremely knowledgeable, spoke excellent English, and was greeted with hugs and kisses at every site we visited – it felt very much like we were on a VIP tour. At every hotel, there was a hand written note from Jacada, personally addressed and wishing us a pleasant stay. My only criticism is that you can’t book bits and pieces through Jacada – it was an all or nothing service. We’d booked accommodation in Mendoza separately and I would have loved to have Jacada organise our local tours whilst we were in the area, but on inquiry, that wasn’t an option, which was disappointing. I can understand why they wouldn’t want to solely arrange tours as a service, but given we’d spent a considerable amount with Jacada on the Galapogas itinerary, I would have expected them to extend the same level of service to the rest of our itinerary, irrespective of whether the accommodation was booked through Jacada or not. Having said that, we are planning our next vacation and I will definitely see what Jacada can offer for our trip to Europe.
Two weeks in Japan – our second trip with Jacada. Great advice on where to go, what to do, where to stay. Lots of ideas and experiences we just wouldn’t have found on our own. Terrific organisation and logistics on the ground. Really outstanding service and can’t wait for our next trip!
I chose Jacada virtually sight unseen–simply by plugging in “luxury safari in South Africa” last February. Several company names came up and I began corresponding with two. Quickly, Tessa at Jacada stood out because she immediately grasped what our family was looking for and what we needed and understood the parts of the tour that I didn’t even know how to ask questions about. She created a luxury tour with lodges, hotels, private tour guides and transportation that was literally seamless. While we were too late to get into the lodges we thought we wanted, Tessa found us lodges that were easily comparable or better. We were so pleased with all that she did to make sure we felt comortable, confident, and so happy on our 12-day family trip.
Every aspect of our trip was well arranged. Every person we encountered on this trip was pleasant and willing to go the extra mile to make our stay memorable. Chile is a beautiful country, inhabited by very friendly people. Lily did a great job working on the nuances of our itinerary, which needless to say worked perfect.
Jen Richt planned a wonderful trip for us to Chile and was responsive, attentive, and thorough. We would highly recommend her
Absolutely incredible! Makes me kick myself for not using Jacada or a travel agent before. Every detail was taken care of, making it incredibly relaxing for my son and me. Jen was very attentive and the special little personal gifts made the trip extra special. International travel can be stressful, especially with children, but private pick-up at the airport and guides handling all the little details is worth gold. This really is a first-rate personal travel service. Thank you Jacada!
I’ve traveled to Ecuador and Myanmar with Jacada Travel and let’s just say you can count me in as a repeat Jacada Traveler. Everything was planned out in detail for us, custom tailored to our needs and interests, so that we didn’t have to worry or think much other than to just relax and sight-see during our trips. The transition from one city to another was seamless, with local tour guides handing us off to the next tour guide and making sure we checked in at each airport smoothly. I won’t spoil all the wonderful things we received during our travels with Jacada, but just know that traveling with them exceeded our expectations.
Jacada was very helpful in planning and taking care of our first trip to Iceland. We didn’t know what to expect from this country so it was great that they were very informative from the beginning. They even made sure we felt at home by having our local snacks at the hotel when we arrived. Our accommodations and our guides at Iceland were also excellent. Definitely would use Jacada again in the future!
Incredibly trustworthy travel agency that is a one stop shop for the trip of your dreams.
First time visiting Peru and I got really sick getting over there – probably food poisoning from something I ate before I left US. Jacada and their guides were with us every step of the way, getting me the medical attention that I needed and they were all so caring and flexible. With their help and the help from the local hospital, I was able to recover fully in 2 days and resume our trip – even climbing up to Wayna Pichu afterwards!! Thank you Jacada, Lily, Susanne and our local guides Nilo, James, Daniel, Marisol for the most fabulous 25th anniversary trip!!
Jacada took the time to ascertain our priorities when it came to designing a package for our trip to Ecuador and the Galapogos Islands. Everything went off without a hitch. The guides were excellent and their choice of accommodations was first-rate.
Out trip to South Africa was fantastic. They listened to what we wanted and designed the trip that matched to those wishes. Everything went smoothly to the trip. From meeting us at the gate in the airport, the hotel choices, the restaurant choices, everything went very well. I highly recommend them.
Jacada handled all of our in-country travel for a recent trip to Vietnam, from hotels to guides. The people at Jacada listened well to our desires and then organized a wonderful tour that exceeded our expectations in every way. A great company to work with and our personal contact, Kate, was excellent.
From the very start of my experience with Jacada while researching a trip to Iceland, I was impressed with the prompt, courteous and professional service I received. My travel expert, Melania, was extremely personable and treated all of my inquiries and requests with professional poise and knowledge. She was exceptionally prompt in all replies and quickly put all my concerns aside. The trip she put together for me was perfect and matched my vision exactly. I wouldn’t have changed anything! Without a doubt, I would highly recommend Jacada to anyone for booking high-quality, luxury travel in the future. ~John
Lily at Jacada Travel did a wonderful job planning our trip to Peru and Galapagos.
Every aspect of the travel experience was right on and taken care of from recommendations of sites and length of stay to printed boarding passes at our departure. Selection of hotels and restaurants choices were perfect. Hiking was as advertised, spectacular and tough, but doable thanks to the excellent guide.
I would highly recommend Jacada travel to anyone looking for an unforgettable trip. We worked with Rachel- and she was highly organized and efficient throughout every step of the process. I normally enjoy planning my own trips, but with wedding planning I was just too overwhelmed. I reached out to Rachel (she had planned a friend’s honeymoon) and within 4 days she had our whole trip planned! She was very responsive to emails and incredibly easy to communicate. As far as the actual trip goes- I really can’t say enough good times. We went to Thailand and Cambodia, and the whole experience was perfect- start to finish. If you want to really immerse yourself in a local culture without any hassle of planning- book with Jacada!
My wife and I recently returned from our honeymoon to Vietnam and Thailand designed by Jacada Travel. From the moment we arrived, we thought Jacada, their guides and selected hotels did an excellent job of making us feel welcome and important. Our tour guides in both countries were friendly and knowledgeable. Rachel Beck and Gilda Tang were a pleasure to work with and made some excellent hotel and restaurant recommendations. Jacada is attentive to detail and will follow up with you throughout your journey to ensure everything is running smoothly. I would not hesitate to recommend Jacada Travel for planning a fun and memorable trip!
Great, great experience and would for sure use them again. This was honestly the first time I let a travel agent handle my schedule, so I was nervous, but must say that they did an amazing job!!!!
The itinerary was exactly what we would have designed ourselves – there was something for every member of our group. And the guides were wonderful too. We had a fantastic trip! We would definitely use Jacada again.
65 year old Canadian cardiologist who has traveled moderately previously (Nairobi, Nepal, SE Asia, etc) with the most recent trip to Kyiv Ukraine who wanted an organized excellent educational tour of Peru (Cuzco, Lake Titikaka, Machu Picchu, Amazon, Lima). Jacada was superb with great pretrip internet and telephone consultation as well as guiding my wife and myself thru the entire visit (not intrusive yet comprehensive). When we asked for something additional they organized it to our satisfaction. Fernando the guide in Cuzco/Sacred Valley was the best guide we have ever had, knowledgeable, taking our requests in stride and supporting yet not pushing us. If you want to visit and enjoy a Peruvian trip this is for you.
Jacada Travel identified our travel requirements to South America very carefully and came up with an itinerary that suited us perfectly. The hotels, guides, drivers and food were great. Our travel designer, Jobi arranged welcome notes and gifts at various stops which made our holiday extra special. We will definitely use Jacada Travel again.
Jacada arranged a week’s holiday for us in Siem Reap, Cambodia. The whole experience was not just unforgettable, it was a week of new sights, new sounds and new feelings. From our greeting at the airport, we were made to feel so welcome by all the friendly people of this bustling city, who simply couldn’t do enough to make our stay a memorable and enjoyable holiday. Our visits to the many temples and monuments were enhanced by our knowledgable guide, who educated us in the best possible way about Cambodia’s rich history and even about the principles of Buddhism. Everywhere we went, we were driven by the same driver, who, in a city which seemed to have very few rules of the road, remained beautifully calm and not once made us feel anything but totally safe and secure. He was always ready with cold towels and cold water, whenever we returned to the vehicle. The staff at Shinta Mani Club, where we stayed, were without exception friendly, polite and anxious to please. The hotel restaurant was an absolute delight. I cannot recommend this hotel highly enough. All this wonderful attention to detail is, I believe, a hallmark of Jacada Travel’s service. There were lovely little touches, from the beautifully presented Travel Guide and itinerary, to the champagne on arrival, to the temples guidebook, and thoughtful extras, like a sunset boat ride, a luxurious candlelit dinner, a visit to a local family for Cambodian snacks and fresh coconut juice and even a ride in a bullock cart. The whole week, culminating in our departure at the airport when we bade farewell to our guide and driver, went seamlessly and smoothly.
Our trip to Vietnam was beyond any of our expectations. Accommodations were all exceptional, the guides were excellent, and the people behind the scenes did so much to make our trip over the top.
All of our African travel was extremely well planned and quality of tours and personnel at jacada are one step over and beyond expectations.
Tess and her team listened, asked questions, made recommendations and were very flexible throughout our planning process. She put together an amazing experience that far exceeded our expectations. The accommodations were incredible, service impeccable, food excellent and each day surpassed the previous. Absolutely incredible experience.
I had the most amazing, awesome vacation of my life!
Jacada’s group of professionals made our trip to Peru very special. They anticipated situations and provided the best experience possible.
I hadn’t been to Latin America for many years (decades, actually), so in planning for a wide-ranging trip to multiple destinations over a month, I was relying on my memories of a very different time/place. Were it not for the up to date knowledge of Jacada staff, I would have been searching in vain for places that haven’t existed for many years. Jacada made great suggestions for new experiences and we found that every detail was truly remarkable. Having traveled a lot around the world, I’ve got lots of memories of places, but I think this trip has to be up there with the best!
We used Jacada Travel to organize our trip to South Africa as we were finding it difficult to arrange some of the transfers and to decide which safari lodge to stay at. It was the absolute best decision we could have made! Byron listened to what we wanted to see and do and then developed an amazing itinerary! The accommodations were excellent and the service was outstanding everywhere we stayed. Every detail was taken care of including having someone meet us at Johannesburg to expedite us through Customs and onto our next flight. We never had to worry about transfers or tours – all was taken care of in a flawless manner. The tour guides were knowledgeable and personable and the drivers were courteous and professional. Angela (our concierge at Jacada) answered all of our questions before the trip and booked restaurant reservations for us beforehand. She was able to change the day of one of our tours when the weather forecast called for rain. We were truly treated like VIPs throughout the trip! This was such an incredible trip all thanks to Jacada. I have no hesitation in recommending them to develop a luxury vacation you’ll never forget!
Jacada provided us with the utmost in professionalism in planning our trip to Peru. Accommodations were beyond expectations and guides provided were both personable and willing to do whatever needed to be done to ensure that our trip was perfect. Along the way, they even threw in a few unexpected surprises which enhanced our experience even more. Not only will I unconditionally recommend them to friends and family, I already have while also contemplating my next adventure for them to plan and organize for us.
An adventure, different than any other vacation. Attention to detail by Jacada’s personnel and “hands on” service was beyond belief. Guides were unbelievably knowledgable. That alone made one feel comfortable.
I am glad to choose Jacada Travel to set up my first Safari trip，a most enjoyable stay filled with unforgettable memories.
This company offers SIX Star service. The work they did up front to ensure the trip was exactly what we wanted and within budget, was excellent. Their descriptions and understanding of the accomodations and places we would visit were extremely accurate.The places we stayed were the best each country had to offer for our budget. Every detail was cared for. We were treated like royalty by everyone. I can’t say enough good things about Jacada Travel.
From start to finish Team Jacada were truly amazing,especially Tess and Amanda,true professionals who sorted everything out for us.Nothing was too much trouble,even when we changed our itinery around slightly.They answered all our annoying questions big or small and gave honest opinions on places to go,visit and restaurants to try etc. Everything they arranged and organised all worked by total clock work,we didnt have to worry about anything other than having an amazing South African adventure.I cannot recommend these guys enough,I will certainly be using Jacada again if and when we come back to Africa,which I know I will,too beautiful not to.I have just recommended them to a friend of mine,after months of emails back and forth to both Tess and Amanda you feel like you have made new friends.Absolute top class and I thank them again for all they did for us and making our holiday so fabulous!
Our group consisted of 4 adults and 4 teenaged daughters. We used Tessa at Jacada Travel to plan our Killi climb and safari, all in Tanzania. The entire trip went off without a hitch and was fabulous. Would use Tessa again if we travel to Africa.
I absolutely loved working with Jacada for my Iceland vacation. I told them everything I wanted to do and they really took care of the rest. The people I worked with were nice, sweet, understanding and I really felt they wanted to give me the best experience possible. Jacada Travel is my go-to for vacation planning.
We are very experienced travellers and our recent trip with Jacada travel was amazing. They go the further yard to ensure you have an excellent trip. All pick ups and escorts through the airports were very smooth. The hotel in Capetown was hospitality at is best. Fire lit in out room with a bottle of wine chilling on our arrival. Restaurants booked and trips organised. With the Safari it was the best ever . We have been to safaris from the Amazon to Zim, and this could not be faulted. Exceeded our high expections of luxury camping. Well done everyone and thank you to all concerned.
Einar the super jeep driver made the trip! He was great fun and an amazing conversationalist. I have already recommended him to several of my friends. We were not able to go on our Ice berg lagoon trip due to the zodiac company having a boat malfunctioning. Einar did everything he could to come up alternative solutions. However the Zodiac company was less than helpful.
There are a number of very good luxury tour companies that provide great personalized service, unique and memorable experiences, superb accommodations, and first rate tour guides. JACADA certainly meets and exceeds that standard. Then there are truly great luxury tour companies like JACADA. In our case we found this out when our inbound flight was delayed by nearly 24 hours. This resulted in our missing by several hours the departure of a very special train that only runs twice a month. After notifying JACADA of our problem, within a few hours they emailed a plan. We would be met at the jet-way, quickly taken through immigration, collect our luggage and into a vehicle that would CHASE THE TRAIN. They had arranged with the train manager to stop at a siding to pick us up. I had my doubts, but the plan worked flawlessly and the train manager and a hostess were waiting for us outside the train as we pulled up. While we were obviously very pleased with the outcome here, the logistics and coordination involved in making all that happen are quite amazing. JACADA does offer “suggested” itineraries, but where they excel is with the experienced international traveler with special requests. We were never told “no” or “too hard” even when a request was late in the process. Because they have personal knowledge of the areas visited and facilities, they also ensure you have the best in each location. Everywhere we stayed in a multi-stop, multi-country journey we had an envelope in our room from our JACADA travel coordinator welcoming us. If you are looking for genuinely personalized luxury travel service from a team of real experts, who meet and exceed your expectations not only when things go right, but also if things go wrong, look no further than JACADA.
George and his team were easy to work with, including details that made the experience memorable. When an unforeseeable event occurred right before the trip began, they made all the necessary itinerary changes so that the trip was a huge success.
Jacada is heads and shoulders above the rest. Their service level is impeccable and attention to detail is phenomenal. Jacada will find you the best places to stay and visit and pamper you with insider info, personalized pickup and drop off services and personalized welcomes at the hotels. I will definitely use Jacada again and I highly recommend them.
George at Jacada put together an unbelievable trip to Iceland. We have nothing to say but WOW! My husband really said (several times) that we weren’t on a vacation but we were on an adventure! The hotels were perfect! We loved both of them. The people were great. And our guides were so friendly, knowledgeable, and just fit in with our family. We loved all of them. All 4 guides were so wonderful; we enjoyed meeting more locals and hearing each of their stories! Each day we were there brought more incredible scenery and fun things to do! When we’ve asked each other what day was our favorite, I don’t think any of us could answer! Everything we did from the hikes, the glacier hike, the volcanoes, the snowmobiling… They were all so different! LOVED every second! It was really a trip of a lifetime!
Jacada Travel organized our family trip to Peru. It was fun, exciting and cautionary holidays noone will forget. We didn’t have to worry about anything at all. Just amazing time!
Me and my friends were planning for a trip to Peru since the beginning of 2016, and We did the right decision when we chose Jacada Travel to handle all the details for our trip ! We had a wonderful experience, the 12 of us ! excellent accommodations, friendly tour guide and perfect care of the little details ! We will totally travel with them again to other destination ! I personally loved how they are well arranged from the day I emailed them and then working on the perfect itinerary together and later living the great details in real in Peru ! it was definitely the ultimate trip with adventure, sightseeing, luxury, cultural experience and more
Every detail of our 15 day trip to South America was perfect from the meeting us at the airports to the English speaking guides/private drivers to the beautiful hotels! I would definitely use Jacada again.
Jacada and Emily Opie planned the 10 day trip my daughter and I took to Peru earlier this month. We visited the Sacred Valley, Machu Picchu, Lima, Cusco and the Amazon. Jacada arranged transportation, guides, activities, hikes and some meals. They did a great job — trip was fabulous, guides fun and knowledgeable and logistics close to flawless.
Our trip to Peru was nothing short of an adventure! Each of our destinations was planned out perfectly, and the order in which we saw the various parts of the country was well thought out, considering the challenge of the altitude. So much so that we acclimated very well as we traveled throughout our 2 weeks. We started in the Amazon and finished up on serene beautiful Lake Titicaca, with amazing culture filled stops in between in the Sacred Valley, Machu Picchu and Cusco. Our guides were knowledgeable and fun to be around. We loved it! Thank you Jacada Travel!
Jonny H. from Jacada took care of every detail in planning our last minute Safari to Kenya. We were greeted at each of the camps with notes from Jonny welcoming us. It was like having a knowledgeable friend traveling with us!
Our trip included the best of city sightseeing (Johannesburg and Cape Town) along with Hermanus…coastal marine life sightings, luxurious train travel from Pretoria to Cape Town, thrilling safari experiences in Sabi Sands. Tessa and team at Jacada were wonderful to work with and customized the trip based on our interests and timing. All excursions were well planned and executed. The guides provided were intelligent, helpful, gracious, and knowledgeable. They arrived promptly for our excursions and exceeded our expectations. They represented four different native tribes, and helped us to understand the history, culture and politics of South Africa. The hotels were exceptional in their location, service, and amenities. The guide/driver and tracker on the safari were extremely knowledgeable about animal behavior and made every effort to find and show us 26 different species of mammals. It was a trip of a life time! Thank you, Jacada Travel
Jacada travel advisor provided me detailed and professional cooments for what I need, and carings for my trip all the way.
Jacada Travel was great to work with throughout the process. From the very beginning and listening to what experiences we wanted to have and customizing our trip to us, to helping us get reservations at a specific restaurant, and modifying our itinerary a month or so before to include shark diving all while keeping within our budget. All transfers were seamless throughout the trip and private guides were very knowledgeable and friendly. The places we stayed were so unique and each place made us feel at home.
Attentive to the preferences of the traveler, carefully arranged tours with an eye to details, excellent tour guide, smooth and easy transport from place to place, well thought out restaurant recommendations: superb in every way! Absolutely recommend this travel company.
We (family of 2 adults and 3 kids) have traveled twice with Jacada. Once to Argentina and once to Japan and Vietnam. We have great memories from both trips. Overall excellent service, tailor-made itineraries and flexibility to adapt to any special requests that may arise during the trip. I would highly recommend Jacada for a hassle free vacation and unique experiences.
Jacada have provided me with a bespoke and fully personalised itinerary every time I have travelled with them across South America, Central America, Europe and Africa. They are my number 1 preferred boutique travel agent and I would recommend them to anyone looking for a unique and luxurious trip. The quality of their service is a testament to the expertise they employ, with each agent a designated specialist working closely with local partners to ensure a full and personally tailored experience.
2nd time with Jacada. Excellent as usual
The trip was completely customized for what I wanted to do. Accommodations were all luxurious. They arranged everything including all in country plane transfers. Communication on schedule was perfect.
Tess and company made sure every detail was perfect. We had the best family trip you could imagine.
I stumbled upon Jacada on the Internet in April 2016 and filled out a form. To my excitment they promptly contacted me the next day and asked some questions in regard to planning dates, budget, ages, level of comfort. Within a day a had a proposal for England/South Africa. With a little adjustments the trip was finalized and customized within a week. My son and I just returned yesterday from “the trip of a lifetime”. JACADA you made this trip a wow. Everything went perfect. From the transfers, private tours, reataurant picks,London hotel was perfect the safari lodges you chose it was unbelievable. I would highly recommend and will be using Jacada for future travel.
I would recommend that the personal guides go on the hikes and tours to experience what it is like to traverse the venues with all the bus tour attendees.
Personable and professional……knowledgeable and insightful….. Caring and committed….. The Jacada team helped create an adventure of a lifetime for my family!!!! Looking forward to the next!
Our first experience with Jacada. It was flawless. Great attention to detail, perfect selection of areas to visit and camps where to stay and, most importantly, a great choice of service providers. They (Jacada) will be the first ones we call to plan our next trip.
Great attention to detail. Very personal interest on the part of the agent and attention to every detail. Exceeded our expectations. Would book with Jacarda Travel again.
I happened upon Jacada with a simple Google search, and I’m extremely glad that I did. My travel agent, Lily Bunker, could not have been more professional and helpful. She had excellent recommendations for the perfect honeymoon in Costa Rica and did a fantastic job with the arrangements. Prior to leaving she made sure we were fully prepared for everything we’d booked spent as much time on the phone with me as needed to answer any and all questions. Jacada also sent my wife and I a personalized travel book with our itinerary, country info, and other useful documents. It was a really nice touch. Again, Lily made all of our arrangements with a honeymoon in mind. That being said, every accommodation and every tour was booked with our honeymoon in mind: private dinners, private tours, and private transportation. Every employees at all the above were beyond professional, and each wanted to ensure we got the most out of our private tour. If you’re on a honeymoon, this is definitely the way to go. The experience is SO MUCH BETTER. The resorts that Jacada recommended were excellent, and I highly recommend them. The Tabacon resort by the Arenal Volcano and JW Marriott by the Pacific Coast could not have been better. Lily actually recommended splitting the trip up like this, and I was extremely happy to have done it. I can’t say enough about how great our honeymoon went. Booking with Jacada was a terrific experience, and I am going to recommend it to any and all of my friends looking for a memorable trip. If you like awesome trips and getaways, definitely use them.
It’s hard not to be at least a little anxious when choosing a travel agency for an exotic vacation in a far off land. At some point, a small leap of faith is required to assure oneself that the planned trip will be a comfortable fit and go smoothly. Whatever anxiety I might have had was short lived. I can honestly say that the South Africa vacation, planned for us by Senior Safari Designer, Tessa van der Walt and Jacada Travel, was not only the most interesting, educational and exciting vacation of our lives, but also the most comfortable, enjoyable and worry-free. Attention to detail begins in the early planning stages, as robust communication, combined with extensive personal knowledge of the region, allowed Tessa and I to craft an itinerary that fit our life style and desires. Jacada provided detailed information on all aspects of the upcoming trip at regular intervals, including essential details on important topics such as vaccinations, clothing, packing tips, currency, food and the like. By the time we were ready to leave, we really were ready to go. As the trip approached, we were introduced to our Concierge, Angela Thomas, who provided some details about what to expect from Jacada upon arrival in Africa and an emergency number where she could be reached if necessary. She also suggested some great restaurants to try in Cape Town, arranging reservations for us in advance of our trip. The trip itself could not have gone better. The airport gate greeters, drivers and tour guides were all friendly, courteous, knowledgeable and on time (early). The hotels were uniformly charming – in some cases spectacularly so – with attentive staff, eager to please. I won’t get into the details of the tours here, but each was a perfect fit. The tour guides were all energetic professionals and by the end of the tour, friends. Everywhere we went, personal notes from Tessa greeted us on arrival. Hotel staff provided us with both small surprises in our rooms, up to an incredible birthday dinner on safari. Each day a delight. All of this attention to detail does more than just provide a five star experience. It allows you to relax and really enjoy it, secure in the knowledge that you are being cared for. So my sincere thanks to the staff at Jacada Travel for a vacation that almost goes beyond description. That’s how you do customer service, folks. Bravo.
Everything, including small details, was excellent. We especially remember the attention in the service and the dedication of teams to always make us satisfied.
Jacada Travel designed a 2 week trip to Thailand and Japan for us. They took care of every detail including luxury accommodations, English speaking tour guides, transfers, and even dinner reservations. The trip was perfectly done and we did Not have to do a thing except enjoy! We definitely plan to use them again and we would not hesitate to recommend their services!
I usually plan my own trips but I decided to go with Jacada Travel since it was a trip to South Africa. They handle everything and I was not disappointed.
Kate and others at Jacada listened when we told them what we wanted to do in Japan. Many of the requests were unusual. Kate made sure we knew what we were asking for and then planned a trip to accomplish it. Listening is not always something travel planners do. The execution of the trip was flawless. Each guide was not only knowledgeable but went to great lengths to make sure we were doing and seeing the things we wanted. We have already planned our next trip with Jacada!
We had Jacana Travel organize for us a trip to South Africa, Zambia and Botswana. They did a fantastic job as everything went according to plans. The places they suggested were great and all of us had a very pleasant experience. We have no reservations in recommending Jacana to anyone looking for a diverse trip where all the details, including some handholding, are taken care. Jacada also understood what we were looking for in a trip and made great recommendations in regard to where to stay and what to do.
We traveled for two weeks in South America. Starting in the lovely historical city of Quito, we knew we were in for a treat. Jacada handled every detail of our travel, pick-up, hotel, touring, restaurant experiences, etc. flawlessly. They transferred us to the next part of our trip, the Galápagos Island cruise without a hitch. We enjoyed five days on the Santa Cruz II, which offered superior service, excellent accommodations, as well as wonderfully prepared food, and well educated, knowledgeable guides. You could not ask for more. Once we retuned to land we were back in Jacada’s capable hands as we flew to Peru. We continued to explore the land and history of the Inca people. Everywhere we visited, each hotel we stayed in, each guide who lead us was exceptional. I have traveled extensively in my life but have never felt so worry free on a trip before this time. I would not hesitate to recommend Jacada to any traveler looking for a first class experience, worry free, on their vacation. I would give them 6 stars.
Jacada organized a two week trip through South Africa. Byron at the London office spent a lot of time discussing our wants and helped us narrow down our choices to give us the best and most varied experience within our time frame and our budget, and boy did he succeed! Everything went like clockwork–from the initial contact at the airport where we were whisked through the incredibly long line up at passport control ( after 30 hours of travel, that was the best thing ever!), to the amazingly sumptuous lodges, to the drivers who took us from one destination to another. I felt like a princess on this trip and am now officially spoiled and unwilling to settle for anything less. Thank you for a wonderful experience
Totally organized, totally professional. Trip of a lifetime.
We had a fantastic holiday. Everything was very well organised. The two guides we had were excellent
Having given an outline of what we wanted to see and do, the centerpiece being to take the Hiram Bingham train and stay at Sanctuary Lodge in Machu Picchu, Jacada ( Ciara Owens in particular) gave us excellent advice and put together a fabulous experience. The hotels were wonderful. The pacing of the trip and the private guides arranged for us were exceptional We had time to absorb what we were visiting and enjoyed the services of very open, knowledgeable, flexible, well informed and personable guides. There were extras in addition to the sights we wanted to see. One guide planned a ‘picnic’ for us, unlike any I have ever had. A tent, with rugs, cushions, facing snow covered mountains, and delicious Peruvian foods, catered by a charming young couple from Cusco. Edgar also took us to an animal rescue where we saw a spectacled bear cub, orphaned and just 6 months old, a baby vincuna, and condors up close and personal. We had a visit to a family farm high in the Andes and learned how they work the fields, and prepare and spin wool into those marvelously inticate weavings. Sheep to loom and finished products, plus a home cooked meal with 4 shy and curious, proud and happy women and a 5 month old baby. In their home. Travel connections were well planned and booking taken care of by our guides. Everything ran so smoothly! When we wanted to see the Ice Maiden in Ariquipa, which had not been on our itinerary, Jose provided extra time for us to do this and a personal tour of the exhibits. He also took us to visit a local one-room school in the Andes which was eye opening in terms of how the indigenous people live. And included a birthday cake and song for my travel partner. The 2 students who showed up that day, of the 21 who may travel up to 3 hours to get there on any given day, work and weather permitting, clearly found us rather exotic and were thrilled to be given the little cake our guide had secretly brought along. Very touching. I cannot recommend this highly enough.
Had a wonderful trip which was well organized by George. The accommodations were first class as were the tours and tour guides. We were so well taken care of by everyone associated with this company. Always felt safe and looked after. Would highly recommend it.
Jacada travel was absolutely wonderful from start to finish. They put together an incredible package for us, the accommodations were fabulous, the food was superb, the people were wonderful. Every detail was attended to and all our tours and transfers were spot on. I would highly recommend this company.
Jacada, and Ciara/Susann in particular, did an amazing job of organizing our trip. We did three countries, eight locations and ten flights without a hitch. The local support was excellent and the advice as to things to do on the ground was really useful. I would have no hesitation in recommending this company to anyone.
My experience in planning travel to Victoria Falls and South Africa with Tessa and the other members of the team at Jacada was wonderful. I hosted a group of 12 people and at the end of the vacation, everyone stated that this was the best vacation they had ever been on, and most have experienced travel to all over the world. My expectations, which were extremely high, were exceeded. I have no qualms about recommending Jacada Travel to anyone.
Jonny and Jacada agents in England and South Africa created a flawless experinece for us. Their attention at the beginning with a conversation to discover our travel needs/wants and while on the trip with personal notes at each lodging place was astounding. Their knowledge of unique experiences whether of lodging or activity is extensive and up-to-date. We felt supported and able to fully enter into our first time to Africa. We returned home rating this trip at the top of many wonderful trips and are already talking with them about our next trip to South America. Anne Miner-Pearson, USA
When we began talking about a trip to Southeast Asia we knew very little about the area. We had heard from several of our friends that this part of the world was well worth a visit. But where were we to start? Thank goodness I had used Jacada for a trip to Peru a few years ago so I knew I could depend on them to help plan an exciting vacation. After a couple emails and phone calls, Kate was able to put together a truly remarkable itinerary for us. I was speechless when I first saw her suggestions-how could she have so quickly identified what I wanted-I didn’t even know what I wanted! From that moment until our return home, Jacada was remarkable. The tours, guides,drivers and accommodations were perfect. Everyone was where they promised, all the tours and guides wonderful and the hotels just as described. I just can’t think of any single thing I would have changed-and all this was built specifically for us in a matter of days. Our thanks to Kate and Alec and all those in the background who worked so diligently to give a the trip of a lifetime.
Outstanding vacation! Everything went extremely smoothly, Jacada representatives were with us every step of the way, accommodations were outstanding, and tour guides were superb. This was a vacation with an aggressive itinerary that went flawlessly. All of the tour guides were top notch and Jacada was able to secure reservations at the top places for us. We would not have changed a thing and highly recommend Jacada for complex travel arrangements. No detail was overlooked. We very much enjoyed our two days at Machu Picchu, hiking to the top of Huayna Picchu, and the scenic train ride. We spent a few days aboard the Delfin I in the Amazon and very much enjoyed the intimate small boat setting. Our Galapagos cruise aboard the Santa Cruz II was also amazing. Overall, fantastic trip!!!
Jacada arranged our trip to Peru. Four hotels, three cities not one snag. First class hotels, guides and drivers that made a difference; insightful, helpful and great people. Passionate about their jobs. They structure your day but leave time to explore on your own. Just follow their recommendations and you can’t go wrong.
Byron Thomas worked closely with us to put together an itinerary for our trip to South Africa that was customized to our wishes. No detail was left to chance! Jacada and their people are wonderful to work with! I highly recommend Jacada!
It was an excellent trip. Java and Bali are beautiful. I have given Jacada Travel a 5-star rating but must add that it wasn’t quite as good as my African Safari. The personnel (at Jacada) are very helpful and did a great job setting up the trip. Thank you again. PS: I have recommended them to friends and business associates and plan to use them again.
Jacada Travel planned an incredible trip to Thailand for my two teenage kids and I. We wanted a mix of city, wildlife and nature, and a beach with a spa. Kate tailored our trip to our exact wishes and it was an experience my kids and I will not soon forget. The local guides Jacada uses are amazing and the Thai people are wonderful. There was someone to meet us at every stop and answer all of our questions. We had plenty of time to shop on our own in addition to the great activities we experienced in every city that Jacada planned based on our interests. Jacada is the epitome of personalized travel service and we are already planning our next adventure with Jacada. Thank you Jacada Travel!
We would highly recommend Jacada Travel. They were thorough and thoughtful. We were taken care of from morning until night each and every day of our trip. Attention to detail was exceptional. All of our guides were knowledgeable and kind. We had a fabulous holiday thanks to Jacada Travel’s trip designers. Many thanks and cheers to our trip designers, guides and drivers!!
It was an amazing experience! Johnny and his team at Jacada were most helpful, made all the arrangements that was first-class. We had a great time thanks to Jacada. I would highly recommend Jacada for all future travels, I know I will use them again for sure. Johnny was very patient with me as we made many changes to the trip. He worked very hard to make sure that everything was just right. It was amazing how everything worked like clockwork when we got there. The local guides were very good, accommodations 5 star!
This was our first experience with Jacada and they did an amazing job. George, with his gentle questioning, got a good sense of who we were as a family and planned it perfectly. Our guide, Max, was brilliant and had so much knowledge, but was also very patient and good fun. The hotels, being mainly Belmond, were of course the best you can buy and the facilities and staff reflected this…we were made to feel very special everywhere we went. Thank you George….you did good!!!!
We took a family trip (4 of us) to Belize arranged by Emily from Jacada. As is typical for Jacada, everything was perfect. From the unique resorts (Table Rock and Victoria House), to the incredible excursions planned for us, the vacation was amazing. Every detail was taken care of. Having Emily from Jacada plan your vacation is completely stress free. We will definitely use them again.
My husband and I wanted a unique honeymoon and we were interested in Iceland so after some research I called Jacada and spoke with Byron who mapped out an amazing trip. He said we could virtually show up with just our passports and everything would be taken care of and he was right…we didn’t have to worry about anything or plan what we would do next….we didn’t have to look at maps and worry about transportation….our personal tour guides were excellent and the hotels and restaurants were awaiting our arrival. We truly had an epic vacation.
Jonny and his team at Jacada turned our South African adventure into the trip of a lifetime! I grew up in South Africa and had always wanted to go back. Time and distance never allowed it. But In early March my husband and I were sitting in our living room and quite impulsively decided to take our 3 year old son and head for South Africa. One catch- we had to leave in 20 days. But who could plan a trip from Washington, D.C. to South Africa in just 20 days? We called Jacada in London, and it was one of the best decisions we’ve ever made. We don’t know how Jonny and his team did it, but 4 days later we had an unbelievable itinerary taking us back home to Johannesburg, then up into Krueger for Safari for 5 nights, onto a remote and unbelievably gorgeous island off the coast of Mozambique (Bazaruto) and then back for one last wonderful night in South Africa. When the day came, we packed up our 3 year old son and left for what was the most luxurious trip we’ve ever been on. Every airport we arrived in, expediters met us at the door of the aircraft leading us through immigration, out to waiting drivers, who then whisked us off to beautiful hotels. We were paired with experienced and wonderful drivers, trackers, and rangers who frankly we fell in love with throughout our trip. The people we met along the way, we will never forget. After each destination we felt a deep sadness leaving, and once arriving at the next location, lost once again in a world of luxury and adventure. Being able to sit with my boys in the middle of the Bush and watch the sun set, was one of the most rewarding experiences of my life. From nightfall in leopard territory amongst the riverbed, to sunrise on the Indian Ocean, we 2 dads and our son were treated with exemplary respect and kindness from every person we came into contact with. In what was an extremely special moment, Jacada even made it possible for me to take my boys and visit the house I grew up in. It will remain one of the most remarkable moments of my life. We will absolutely be booking our future vacations with Jacada. Jacada travel is luxury, adventure, efficiency, and kindness all rolled into one, and we are forever grateful. From two dads and one little guy who disappeared into the wild for 2 weeks and returned with the greatest sense of life- we are very grateful to you Jonny and the rest of the Jacada Team. Stellar work, you’ve enriched our souls.
From start to finish, Jacada curated an unparalleled experience in Vietnam and Cambodia. Though we enjoyed the absolute in luxury for accommodations, the highlights of our journey had to do with the local guides and the off the beaten track experiences. Of course, transfers were flawlessly executed and we never had to concern ourselves with any of the minute details. Shout out to Rachel who put everything together for us. We’re already looking forward to our next adventure.
We just returned from a 7 country, 40 day trip to South Asia. The trip was fabulous and Jacada’s Kate Edwards and Alec had a great deal to do with the trip’s success. We had a broad outline itinerary of what we were looking for. Travel to Bhutan, Myanmar, Laos , Vietnam, Cambodia and Bali. We wanted to emphasize the rural locations and minimize our time in the big cities – Bangkok, Hanoi and Saigon. We wanted to stay in luxury boutique hotels wherever possible. And, we wanted to do all this in 40 days. Putting together a trip like this was a logistical challenge and I quickly knew that I needed help. No problem for Jacada. Kate took my outline and produced a detailed outline with a price within days.Kate advised us how best to avoid the Chinese New Year and the rainy seasons across the large geography that we should cover. Once we had locked in the lodging, flights and dates for each location, we worked out activities that our guides would follow. This was detailed while at the same time flexible. We traveled as a couple and our guides were often arranged by our boutique hotels that specialized in flexibility and creativity. Kate and Alec monitored everything. So that was our itinerary, our plan. But the test is in the execution, the experience. The results were outstanding, close to miraculous! We had 20 flight legs go without a hitch. Not a detail missed. And we changed the activities on our itinerary several times. Done easily with a short email to Kate and Alec. Additionally, Kate had recommendations for things to do, places to stay and restaurants to dine at many of the locations. Each of these many suggestions was a memorable addition to our adventure. Of course we loved the welcoming letters from Kate waiting in our room wet we arrived. The bottles of wine or champagne were wonderful, too. The suggested dining spots, we will remember for the rest of our lives. We had a spectacular journey. I found Jacada on the internet and maybe that is part of their magic. They are certainly technologically capable and sophisticated in handling the details. Yes, I do recommend Jacada, Kate and Alec unhesitantly and yes, we are discussing our next trip to South America with Jacada.
A great experience using Jacada. All segments of our trip were planned efficiently and personalized to our interests. I wouldn’t hesitate to recommend them for any trip you are planning. One of the best luxury travel companies we’ve used
Our experience with Jacada is based on our travels to Chile and Argentina and we found them from start to finish to be extremely professional and we would highly recommend them
We used Jacada to plan our honeymoon to Africa. The trip consisted of 4 nights in Capetown, 3 nights in Sabi Sands at Dulini, and 2 nights in Livingston, Zambia visiting the falls. The overall experience was amazing. Our only regret was that we didn’t have more time. My wife wished we had more time to shop… I thought it was perfectly timed. Every recommendation that Tessa made for our trip was brilliant. Dulini was an absolutely amazing place and we highly recommend getting May or Steve as your guide. In Capetown, make sure you go to the Flagship. Try to work in a day to visit Stellenbosch and the wine region. In Zambia, visit Livingston island. Angels/Devils pool is not for the faint of heart, but the lunch they served was amazing. Amazing Experience!!!
We have recently returned from Vietnam and Cambodia. Before booking with Jacada, I had never heard of them but was impressed with their approach and first hand experiences. We entrusted Kate and Alec with the itinerary, choice of hotels and excursions and could not have been more impressed. Their agents in the area, About Asia, similarly, could not have done more to ensure that we had an excellent holiday. I would recommend them unreservedly.
This had to be the most seamless experience I have had traveling. Emily and Susanne where always available to answer questions. We went to 4 different areas in Argentina and Chile. Upon arrival in each city, there was always some one to greet us and take us to the hotel. The guides we had through out the trip were A+. The guides got us through the airports without having to wait in line. Stella our guide in Buenos Aires was great and spent 2 days with us. Eduardo was our guide in Mendoza the wine region, took us to 6 winery’s which he knew all the owners. We were treated first class. In Santiago our guide was Alvaro. he knew Santiago like the back of his hand. We went on a walking tour of the city. The main reason for the trip was Patagonia. The hotel (Tierra Patagonia) was unbelievable. 5 stars. I would uses Jacada, Emily and Susanne again to plan a vacation. Not a bad find for a search on the internet. Thanks again for a trip of a lifetime.
They completely understood our style in hotels and itinerary. Excellent guides, no glitches, everything was in perfect order. We are already planning another trip with Jacada.
The team was great to work with – from start to finish. The attention to detail and coordination was unmatched, truly. The lodging and accommodations were incredible. Byron, Jonny and the whole team made sure every provision was taken care of and they thought through every angle, even our side trip to Dodoma to visit some friends. I wouldn’t do another trip of this nature (Africa or elsewhere) with any other group. Period.
A friend and I wanted to plan a trip to Thailand and Cambodia. We are unfamiliar with this part of the world, and turned to Jacada for help. We worked with Rachel and I highly recommend her. She really listened to us and helped us handcraft the type of experience we wanted. Some of her suggestions were the highlights of our trip! She arranged a day at a private elephant sanctuary, a day of shopping at a local market with a chef and a cooking class just with the two of us. None of the experiences felt “canned”. These people had a passion for their work and it showed. She arranged private guides at each location- these people made all the difference. Their English was excellent and they helped us to understand the history , culture and day to day concerns of the population. This added a real richness to the experience. She chose great (non generic) hotels that reflected a local flavor. She helped us with dinner recommendations. I highly recommend Rachel and Jacada. I will use them again when my desired travel destinations line up with their expertise.
Jacada Travel gave us a trip of a life time! We were kept on an amazing adventure every day. From the beginning Rachel Beck was easy to talk to and listened to what we wanted out of a trip to Southeast Asia; with her experience and expertise she mapped out our trip and exceeded all of our expectations! Along with Alec Curry they hired English speaking tour guides that were extremely nice, fun, informative, intelligent, punctual and adaptable to our needs! The accommodations, vehicles, boats, bikes restaurants, spas, sightseeing, cooking classes, shopping and even golf courses were spectacular!!!! We will definitely use Jacada Travel again to fullfill our bucket list! Thank you again Rachel and Alec for an awesome trip!!! Best, Valerie and Neal Waldman and Denise and Peter Weinberg
We recently spent three weeks in Chile and Argentina with all the arrangements made by Jacada. George Warren took the time upfront to learn about our interests and any limitations, and then worked through several itinerary iterations to get to the perfect trip. His personal knowledge of the lodges and hotels where we stayed as well as local guides and environment made all the difference, and the execution was flawless. George checked in with emails and notes thought the trip to learn how we were progressing, willing to make any mid course adjustments (although none were necessary). Where Jacada has local expertise, we would turn to them again for future travel in a heartbeat.
All aspects of the trip were handled with great care to detail and efficiently.
The Travel Designer, Joyce Choi, is really knowledgeable, helpful and patiently answered all my questions for my first ever climbing trip. The best Travel Designer that I ever dealt with. On the ground, the arrangement was perfect. The local trekking company that Jacada chose is also one of the best. Their crews are professional, knowledgeable and friendly. We spent 8 days in the mountain and it went so fast because we had so much fun with the crews. Definitely one of the best trip in my life.
Our entire trip was extremely well coordinated, we had many change/transfer points and they well all done timely and by highly professional folks
Well organised, best rooms in hotels, good guides, transportation fine.
Our trip was to Vietnam and Cambodia. The choices of hotels were also excellent, the best available in the locations. We enjoyed the activities, which were varied and adapted to our age and preference even the first morning tai-chi lesson at six. The guides were knowledgable,easy going and always prompt on time. Drivers and vehicles both of high quality. Their choice of travel by boat or Van was great as road or traffic conditions were chosen to be most convenient for us. They organized surprise lunches in the middle of the jungle, complete with table linnens, porcelain dinnerware and real glasses. Another time people came out of the jungle with glasses filled with champagne to welcome from a boat trip. Traveling with two aging couples, we had a wonderful time.
We would highly recommend Jacada and Jonny to anyone–and, in fact, already have recommended it to my brother! Jonny was incredibly patient and flexible during the planning stages. He listened to exactly what we wanted and was able to deliver an amazing experience that exceeded our expectations. It was so reassuring to have contacts in-country in case anything came up, but everything went like clockwork. The guides were amazing, the hotels were beautiful, the service was excellent. We would love to book with Jacada and Jonny again!
Our 8 days in Argentina, to visit our daughter during her junior year abroad, were just right: 3 days in BA, 2 days in Iguazu and 2 days on an idyllic horse ranch. Intensity to relaxation. Everything went as planned, and felt effortless. Constanza is an amazing guide. We are experienced travellers and had only used an agent once before, and think this trip was perfect.
Our trip was a major outing of our entire 17 member immediate family to the Gallipolis Islands, all arriving from different locations, and with slightly different prior event itineraries. Working with Jacada was a pleasant experience from start to finish. The trip was a smashing success with no missteps or difficulties encountered. What more is there to ask for?
I decided to plan a trip with my daughter in Dec 2015. We finalised South africa as our tour destination in late Oct/early Nov, which was quite late considering year end rush. I did connect with many travel agencies but KIT from Jakada quickly got in touch with me, assured me of plan and she worked out the plan very well covering nice places such as Shambala private game reserve, Voictoria falls, Livingstone Zambia and enjoying new year eve in Cape Town. It was seamless and extremely memorable trip. Thanks KIT and thanks JAKADA for making a memorable trip in Dec 2015.
We had planned a Peru trip and had to made last minute changes. Ciara was magnificent in altering the details to make it an even more memorable trip than originally planned. Were were cared for every step of the way but even enough free time to explore on our own.
Jonny had patience and grace in dealing with our questions and lack of decision-making. On the ground, we never ever worried.
Great planning advice and insights, excellent service before and during the trip
Fantastic job by Jacada! We will continue to use them and recommend them.
I retained Jacada to arrange a trip to Chilean Patagonia and Mendoza in Argentina for my spouse and myself in January 2016. I was very impressed by their deep knowledge of the region and professionalism. Everything worked like clockwork, and we were accompanied by outstanding guides who were from the region and were interested and interesting. I was also very impressed that the guides had our itineraries, and we had hand-written notes from George Warren in our hotel rooms when checking in! I can strongly recommend Jacada as travel organizer.
We were very extremely happy with the Jacada experience. We were very eager to plan our trip to Antarctica and Patagonia and they worked to coordinate everything for us with Antarctica XXI. Ciara was our main contact and must have pulled together a million versions of the itinerary until we had examined every possible option and found the perfect fit . They were just as excited about our trip as we were! We spent a few days in Santiago before and then a week in Patagonia after the cruise. Both locations were amazing and we stayed at Singular hotels. They provided transportation at each stop and a full book beforehand with detailed itineraries for each leg of the trip. A wonderful experience !
George from Jacada arranged my honeymoon in Brazil and Argentina in December 2015. He was attentive, friendly, instructive, and above all guided me through the whole process. It wasn’t a “fire and forget” booking – George and his team were in regular communication to make sure the trip had all the personal touches that made it special. I would heartily recommend Jacada to anyone looking to arrange the holiday of a lifetime.
My sister and I have been with Jacada since 2013 for our first trip to South America planned and designed by George Warren, and for three consecutive years to Argentina, Chile and Peru. For us Jacada Travel and specially George with whom we rest assure that we will receive the high standards of every minor detail that comes across our minds. All i have to do is inform George of the desired country, the dates and everything is settelled, Our last trip to Peru in December 2015, all i can say is one word PERFECTION from the first email to George, Our professional tour guide at the Sacred Valley and Cusco Johan Sueros, and Chef Marisol Chocano unforgettable culinary tour at Lima and of course George’s welcome notes at every hotel. Now I can not wait for the little black book for our next trip.
Rachel planned an absolutely fantastic honeymoon for us in Southeast Asia. Could not recommend her or Jacada more highly!
Jacada Travel put together our amazing three week trip to Vietnam, Cambodia and Thailand. A special thank you to Rachel Beck for all her hard work in planning and organizing everything down to the very last detail. Every place we visited was a good mixture of the traditional foods, culture, history and best local attractions. I would highly recommend them!!
I “discovered” Jacada Travel searching for expert travel in South East Asia. How luck I was to stumble on this travel service. From the moment I received an introductory phone call from Rachel Beck to our post trip feedback it has been a 5 star experience in knowledgeable, professional luxury travel. You pay for it but you will not be disappointed. No detail is left to chance, choices of hotels/tours/experiences are abundant and it is personalized service at its finest. We are booking our next adventure!
This trip went above and beyond our expectations. Jacada did a fantastic job planning, implementing, and with their follow through. It is rare in life one experiences perfection – but this trip was exactly that! Thank you for helping us create a memory of a lifetime!
We used Jacada for our safari/beach trip combo to Zambia and Malawi and had some great guidance from Byron Thomas. They only work with the best!
Everything was perfect, Exactly like we had planned it. Travel agents were great in planning everything down to the tiniest detail; it felt like they were traveling with us along the way.
Jacada created a amazing first class experience for our family to visit Japan. I highly recommend this trip and Jacada to all. My wife and I and our two teenage girls spent 3 nights in Tokyo, 1 in Hakone and 4 nights in Kyoto. The hotels were first class and the one night at a traditional Japanese inn in Hakone was a wonderful touch. The private tour guides were amazing everyday and made for a smooth transition to a new cultural experience. Each day was planned out exceptionally well for us to maximize the places we could see. Importantly the guides were flexible enough that we could optimize our adventures on the fly to see everything we wanted. The guides had amazing knowledge, pointed us to truly fantastic food and culture and taught us so much. Jacada’s planning was impeccable from the moment we were picked up at the airport to when we left. The combination of big city (Tokyo, Osaka), country near Mt. Fuji (Hakone) and historical (Kyoto, Nara) was a perfect mix. Thank you again for an amazing adventure and one of the most memorable trips we have ever taken.
Thank you Jobi and the entire Jacada Travel team for making our most memorable and enjoyable honeymoon happen! The entire process – from planning, the trip itself, after trip service was amazing! The planning process: Jobi made sure she understands what we want exactly out of our trip and was able to plan the perfect honeymoon for us. It was obvious to us that she knows South America extremely well and was able to advise us with any questions we might have. She also took great initiative to follow up on e-mails and calls if she doesn’t hear from us for a day. Knowing that we like adventure and food, she was even able to recommend us down to the restaurants to book. Having a perfectly planned trip makes the execution less likely to fail. The trip itself: A few weeks before the trip, we received two little black books complete with all the information we need for packing and preparing. It was extremely useful. The trip itself was amazing! The guides were very helpful and informative, and we enjoyed our time in each place. The number of days spent in each place was just perfect, none too short and none too long, which again shows how well Jobi knows her clients and each location well. Furthermore, we were very impressed and pleasantly surprised that at every hotel that we check in, there is always a card (mostly handwritten) from Jobi welcoming us, and describing to us the location and what she thinks we will like best. It was a very nice personalized touch that always warms our hearts whenever we check into a hotel. The service during the trip was also beyond our expectations. Having a 35-day honeymoon bound to have some hiccups here and there, but despite the time difference, Jobi was always there to facilitate our needs. After the trip: Even though the trip has ended and there is no more obligation from Jacada to us, Jobi and her team (especially Chile team) were still helping us track some shipment back to Singapore. The final shipment (we custom made a 70kg moai statue from Easter Island) has finally arrived and we are extremely happy that there is a momento from our amazing South American honeymoon! We wanted to post the photo of the moai but there is no attachment option on this site 🙁 Thank you Jobi and the entire Jacada team for such a perfect and memorable honeymoon!
Superb personal service and great destination knowledge, with a high attention to detail. Dealt with last minute airline problem promptly and efficiently.
I would highly recommend using Jacada travel. They looked after all our needs in every possible way. Some guides were better than others, but I guess that is to be expected. Overall, it was a great first time experience using Jacada for our Peru trip this fall. We would use them again.
The trip was wonderful, with excellent service and accommodations.
Jacada (Byron specifically) planned us the most amazing adventure for our honeymoon. We could not have asked for a better experience in any way! Simply incredible! Thanks!
We have great trip to South Africa, all aspects of our travel were carefully thought out by Jacada. Information sent prior to the trip was very useful and the staff in South Africa were knowledgeable and friendly.
Jacada travel provided the very best vacation I have ever experienced! The trip to South Africa included tours of Capetown, cage diving with great white sharks, whale watching, and a safari at Sabi Sands. Every aspect, including rooms, tours, and guides were simply fantastic. I would highly recommend Jacada travel!
15 day trip that was magical. We normally book our vacations ourselves but we were first timers to Africa and decided to use Jacada. They exceeded our expectations in terms of choices and delivery of services. Tess knew the right “pace” of the trip (how long on safari, when to move back to Capetown, when to do wine country and then back on safari). She made all the right choices for us in experiences and accomadations. Even met us mid trip for a cup of tea! Highly recommend
We found Jacada Travel to be extremely helpful and accommodating throughout the planning process and booking of our recent holiday to Ecuador and the Galapagos islands. Ciara, who were predominantly dealing with, was always very prompt replying to any queries and answered every question we had, however trivial! we received a lovely travel pack, were expertly handled throughout our various journeys and couldn’t fault any part of the service we received. An excellent company to deal with.
Until this recent trip to South East Asia we have always travelled 100% independently, but even by our standards, this was a pretty complicated journey to four countries in just under 4 weeks, involving almost every conceivable form of transportation. More than that, it was to celebrate our 25th Wedding Anniversary, so we decided the stakes and expense were too high for us to go it alone. Kate, Alec and the team at Jacada and their partners at Trails of Indochina, who provided our superb guides- Phi in Vietnam, Sarom in Cambodia and Johnny in Laos and organised all the logistics on the ground, made it seamless and stress free and we wouldn’t hesitate to use them again.
My wife and I just returned from a wonderful trip to Vietnam and Cambodia, which was entirely planned by Rachel Beck of Jacada. Rachel suggested the itinerary; planned the activities in each location, which she tailored very well to conform to our interests (as we had described them to her in phone conversations and e-mails); made all of our excellent hotel, travel and transfer arrangements; arranged for us to be met by a guide at the airport in each location, wisked through the terminal, and driven to our hotel; and arranged for us to have excellent, helpful, guides who led us through the planned activities in each location. Rachel’s itinerary turned out to be excellently planned and her colleagues at each location carried it out flawlessly. It was a pleasure to work with Rachel and Jacada –Rachel is extremely competent, and during the planning stage she was always very responsive, helpful, and accommodating — and I recommend her and Jacada without qualification.
They were amazing! Instead of fitting us into an already establishad tour, they allowed us to design the tour we wanted and accommodated all our eating quirks and also our budget!
I have just returned from South Africa, a trip that I have waited over 25 years to take, it has always been my life long dream to go on safari and Byron and his amazing team made it happen. I found Jacada Travel purely by accident while I was researching safari’s, as I was travelling alone it was very important to me to have the right agent working on my behalf. From the first time I contacted Byron to let him know what exactly I was looking for, the service has been nothing short of OUTSTANDING. He put together an itinerary for me that was privately guided, the accommodations were beyond exceptional. Firstly it was 4 nights at the Sea Five boutique hotel in Camps Bay, just outside of Capetown, then it was on to 2 nights at the Birkenhead House in Hermanus for shark diving and whale watching, the view of the ocean and breaching humpback whales from the Birkenhead House was absolutely breathtaking. Then it was on to the highlight of my trip, Chitwa Chitwa for 4 nights and 2 daily safari drives (a total of 8). This place is magical, from the view of elephants playing around in the waterhole from the deck of my lodge, to the abundance of animals I was privileged to see during my drives. On my first drive I was lucky enough to see 3 of the Big 5, elephant, lion and buffalo, the next morning drive I saw the other 2, leopard and rhino. I left a piece of my heart at Chitwa and will cherish my time spent there forever<3 The guides and hotel staff everywhere I stayed were phenomenal, and the service from Byron and Alec was like nothing I have ever experienced, right down to my little black travel book which I received about a month before my departure date, and to the little welcome notes that were waiting for me upon check in at my accommodations. Five stars doesn't seem like enough, I wish I could rate them much higher. My advice to anyone looking to book a trip of a lifetime is don't look any further than Jacada Travel, I guarantee you will not be disappointed. Thank you Byron and Alec from the bottom of my heart for putting together this wonderful trip and giving me the memories that I will treasure for the rest of my life. <3
Our tour of Peru was terrific. Lima was a very pleasant surprise. Our morning tour guide took us to the main attractions in the old city and some special sites, particularly the oldest house in Lima which was not to be missed. Jacada was very helpful in arranging a car and driver for the afternoon to visit the fishing wharf and Christ statue overlooking the city, both highlights of our Lima Visit. Our adventure continued through the Sacred Valley, Machu Picchu and Cusco with a terrific guide, Johan Sueros. He was extremely accommodating and knowledgable. Very patient with us working through the challenges of the high altitudes and taking us to a few unscheduled locations such as the Cuscos market. Both train rides we took were exceptional (Hiram Bingham to Machu Picchu and the Andean Explorer) and our time at Lake Titikaka was stunningly beautiful. In all locations the service from Jacada was perfect. Always there to ensure our travel connections were flawless. All of our accommodations were high quality, especially the Casona Inkaterra in Cusco and the Titilaka on Lake Titikaka.
From the initial review of the Jacana website to contact with George our travel consultant we had big expectations… Peru was on our bucket list and our first trip to South America. It was without a doubt one of the most well organized, seamless travel experience we have had, and we are a well traveled couple. Our guides when we touched down in Peru for each leg of our journey were true professionals and clearly enjoy what they do and have a love and knowledge of their country that created the perfect environment as we travelled around the country. It really is a 5* guided travel service that makes you feel that at any turn you can be helped or guided with your every need. We had the privacy of beautiful hotels, private tours and being able to manage seeing places without going when it was busy with tourists. I know that people visit Peru because of the famous Machu Picchu however there are so many more magical places that will make us return to this warm and wonderful place, this was truly helped by the expert planning from Jacada. We will being using their travel planning services going forward.
This has to be the best holiday that we have ever taken. From the very beginning Jonny guided us through the booking of a spectacular itinerary to suit what we wanted to see and experience during our visit to Africa. We stayed in five different places during a two week period. Each location and accommodation were excellent, our favourite being the Lamai Serengeti Camp. The guides and accommodation staff were superb, we were made to feel very welcome and looked after. During the holiday we enjoyed day drives, night drives, a bush walk and a balloon ride then went to relax on the beach at the Breezes Beech Club in Zanzibar for four days before flying home. we would highly recommend Jacada Travel, in particular our African expert Jonny who booked everything for us, communicated with us throughout and made everything run like clockwork-thank you! Debs and Neil
Wonderful vacation to South Africa with Jacada Travel. Trip planning by Byron was thoughtful, innovative and responsive. We achieved all that we wanted to plus lots of additional experiences along the way that only true experts on South Africa would be able to recommend and provide. The trip itself was flawless. Every driver and private tour guide was on time, professional and friendly. Each of the hotels, resorts and safari camps was excellent. But equally as important as the luxury accommodations and gourmet food was the chance to see and experience aspects of the real South Africa and feel that we had a chance to meet its people and, however briefly, be part of its world. We have no hesitation in recommending Jacada Travel and will use them again in the future.
As a travel agent, I’ve booked several trips through Jacada and every experience has been a pleasure. All team members are extremely knowledgeable, professional and lovely in demeanor. I will surely continue to partner with Jacada to ensure seamless journeys for my clients.
If you want a seamless dream vacation the best travel agency for that is Jacada. Nothing but good things to say about this company and their employees. Especially Tessa van der Walt.
You created an unforgettable experience for our whole family; I have raved about you and Jacada to everyone! The personal notes at each stop, the prompt pick-ups, the beautiful accommodations, the caring staff made us feel very special. Thank you very much! We will be saving up for our next family adventure!!
Thanks to Byron and Alec with Jacada we had a fantastic trip visiting Cape Town, Sabi Sands, Zambia and Botswana. There recommendations on where to stay and excursions were perfect- from Manna Bay in Cape Town to Londolozi in Sabi Sands (saw the wild dogs) to Royal Chundu (Zambia) and finally to Duba Plains. Fantastic!!!
It’s one of the most relaxing vacations we had. The itinerary and locations were timed perfect. The accommodations and their location were amazing, we could watch animals while sipping our morning coffee or while eating dinner. The escort guide was very knowledgeable and friendly and we enjoyed interacting with him. The driver guides were great too. Together they made every effort irrespective of time to meet our expectations. The food was wonderful and the chefs catered to our needs specially me being a vegetarian. The flights between destinations were worth, they saved a lot on travel time. This is our second vacation with Jacada and I think they are best in customizing a vacation. Overall it was a dream come true Safari.
Never in a million years did my wife and I ever think we would visit Africa as it was not on our radar We have travelled quite a bit and had some brilliant experiences,Africa to us was just a giant Zoo,too touristy,not what we wanted ,because of our previous experience with a Jacada South American trip we new that if ever we did go to Africa then it would only be with Jacada,so we decided to swallow our pride and go for it During our pre trip chats with Byron it was obvious to us that this was going to be special. Not for Jacada the bog standard accomadation and tour guide.this turned out to be the trip of a lifetime purely and simply because of the quality of the guides who in my opinion could not be bettered,we saw things including a lion kill that other groups missed out on because of our guides patience and knowledge even the small things such as identifying every bird that we saw As far as accomodation goes,we do like our comfort and are discerning as far as hotels and lodges go the 4 lodges we stayed in were amazing once again down to the quality of the staff,we were overwhelmed by the friendliness and pure efficiency by everybody,maybe that is a natural trait of Tanzanians Listening to all of my friends and family who have done safaris in the past no matter how hard they could not convince us I do not think that any other company could top what Jacada did for us,they may not be cheap but you only get what you pay for is our experience in life What I think is also important is that my wife and I are in our mid sixties yet we found the whole safari experience with Jacada incredibly comfortable and a pure joy
we had a very beautiful trip and were very well taken care of every step of the way. Our guide in Peru, Johan was absolutely phenomenal!!
Going into our first safari to South Africa, my husband and I were a little intimidated. Throughout the planning phases, Jacada was very accommodating and made us feel at ease. Once we arrived to South Africa, everything was an absolute delight. From the transportation to the accommodation, everything went according to plan and flowed so smoothly. Traveling with Jacada gave us peace of mind throughout our entire trip and we were definitely pleasantly surprised. I would like to use them again in the future and will highly recommend it to others.
Some thoughts regarding the climb: The guides and staff were excellent. Jacada truly arranged a luxurious climb. My son and I had a support staff of 28 to accompany us on our climb. I have nothing but positive thoughts regarding the staff, meals and accommodations. It was as comfortable as possible, given the circumstances and challenges of climbing Kilimanjaro. As for the climb itself, there were two difficult aspects; a) breathing at the high altitude and b) the hike on the day you summit is very difficult and requires a positive attitude to make it to the top. Besides those, the hardest thing for me, was the temperature at night. We woke up one morning with ice covering our sleeping bags. But, we wore plenty of layers and managed to sleep. Overall it was a fantastic lifetime experience and being with my son, made it extra special. What can I say about the safari? It was beyond expectations in terms of luxurious accommodations and seeing – up close – all of the wildlife of the Serengeti. If I had to pick a favorite lodge, which is a difficult choice, I would select the experience at Faru Faru at the Grumeti Game Reserve. The accommodations were spectacular, the intimacy of the lodge we particularly enjoyed, and the staff was outstanding. We loved the experience of being able to go off road to view the animals. We were able to get so close and see the wildlife without binoculars. Sometimes a little too close. HAHA. However, having said that, please don’t take away any negative thoughts about Serengeti Lamai or Ngongorgoro Crater Lodge. All three were spectacular experiences. The Ngongorgoro Lodge was really something special. All three of our safari guides – we rate as excellent. They were polite, knowledgeable and took excellent care of us. We were extremely lucky in that we saw the big five, a cheetah kill, four river crossings (one that lasted over 30 minutes) and a crocodile kill. An outstanding safari and trip. The Legendary Lodge in Arusha was a great place to base our trip. The lodge and staff were outstanding and took very good care of us. Thank you for your help in arranging a fantastic trip.
I thought Jacada travel were very professional and helpful with anything from planning the trip ,transfer and what activities to do.
What an amazing trip to Africa! Jacada designed a truly amazing itinerary for us and accommodated our unique requests while also planning a few unexpected extraordinary extras for us like a surprise birthday safari dinner campout under the stars in Malawi’s MVuu park for our family and travel partners. Jacada exceeded our expectations for a luxury vacation in Africa: where we visited Rwanda and experienced 2 days of gorilla Trecking , Malawi where we were awed by the elephants and hippos on a boat safari, and Kenya where we caught the start of the great migration. We were greeted at the airport at each of our destinations and at all times were in the care of wonderful guides, drivers, and staff. It was truly stress free and although we covered a lot in 2 weeks, we came back rested, charged, and with fantastic memories. The accommodations were all wonderful, the guides very knowledgable and friendly, and the seamless flow of the trip perfect. Jacada accommodated all of our unique requests, while also putting in some wonderful experiences we wouldn’t have known to even ask for. They truly customize your vacation to your personal wants and needs, and provide exceptional service throughout from start to finish. Jacada’s expertise in personalized travel ensured we had an extraordinary vacation that exceeded expectations, and were filled with memories of a life time. We will definitely use Jacada again for our future travel. We were truly impressed and grateful. Thanks to Jonny for the planning, and Byron for the photography advice.
Our family had a wonderful experience at every location set up for our safari trip in South Africa. We were able to customize to our desires. Londolozi Camp was fantastic and we saw all the animals we had hoped to see. Moving on to Victoria Falls was a nice change of pace and a unique wonder to behold. Lastly in Botswana, our stay in the Okavango Delta was great. Both Stanley Camp and Chief Camp offered unique viewing experiences. We learned so much about animals seeing the big five and many many more. There is nothing like the star light sky or the glorious sunsets. The people were wonderful and the food very tasty. If you want a luxury but outdoor exhilarating experience this trip will exceed your expectations. Jacada did all this to make it possible. We thank them for all their organization and follow up during the trip to make sure all was going smoothly. Thanks to Jonny for his help in making this the trip of a lifetime.
As a self planner, I was a little skeptical about using a travel agency. However, for our Inca Trail hike it was necessary. Jacada Travel was perfect in every way. Our guide couldn’t have been any better. He had amazing knowledge and was so much fun. Everyone from our travel agent George to our porters to driver took excellent care of us. Our accommodations were 5 star. We’ll be using Jacada when we plan our safari!
Well planned and well executed.
Jacada are simply outstanding. From the first call right through to the end of your trip and beyond. The level of customer service is breath-taking. We dealt with Ciara and she could not have been more helpful. Her level of knowledge was excellent leading to a very relaxing, thoroughly enjoyable holiday. On first glance they may appear to be quite expensive, however it soon becomes apparent Jacada are outstanding value for money once you experience the end result. We could not hold them in higher regard nor recommend them enough. We will definitely book our next big trip through them again
We are a family of four, -including two adults plusTeenagers from New Zealand. We are widely travelled and have been frankly disappointed with the minimal level of service we have, in the past received from travel agents/planners, who have usually offered very much “predictable packages”, without any feedback/experience of the properties, and offering no information we couldn’t find out for ourselves. Our experience with Jacada was totally the opposite .We travelled to South Africa on a safari, and from the pre planning to arriving back home afterwards, every detail was taken care of with close attention to our requests and preferences, uniqueness, a bespoke character, and an indescribable level of luxury at the Lodge properties we stayed at.If you are price sensitive, Jacada’s costings will probably give you an initial shock, however, they do indicate price ranges on their beautiful website, and they work with luxury products and properties.Thanks to Jonny for putting the glamour back into travel- his enthusiasm is infectious, and his personal experience of these properties and of safari travel is very specialised- it is his core business, so you are dealing with someone whose total focus is on this type of travel. Jacada- highly recommended, a very positive experience- I wish they offered more destinations, as I loved the experience of being personally met, greeted and guided through the initial stages of arriving in a new country/city. We’ll be back!
Our trip to the Galapagos Islands was one of our top trips that we have taken. Everything was amazing! The boat and service was top notch. Once there everyday life is forgotten and you are in paradise with wildlife that you will not encounter so closely anywhere else. Working to schedule the trip with Jacada was so easy and they had the answers we needed. From beginning to the end of booking our trip, we felt it was going to be one of a lifetime and it certainly was. In the future, we would book another trip through Jacada.
My trip in Myanmar was fantastic. Jacada Travel did a superb job. I do a lot of travel to far-flung places and I’ve used a few tour packagers.p over the years. OThis trip to Myanmar was different because I wanted to travel solo and at my pace. I knew nothing about Jacada and discovered them on the Web. As an American female traveler in Asia, I felt i needed a little extra personal attention and a couple of special arrangements so I was willing to spend a few extra dollars for comfort and safety. My agent at Jacada proved to be excellent: She listened carefully to all my advance special requests–from budgetary concerns to unique sightseeing excursions. Most hotels were on the luxury side which was a treat; I was promptly met at every airport transfer by a professional rep with driver; and the recommended daily itinerary was stimulating and relaxing. I had highly intelligent and informative guides who were really wonderful to spend time with. Would I recommend Jacada Travel? –You bet I would.
Jacada has been so easy to work with, we felt they arranged a very personalised 11 night trip. We are first time Safari tourists and are not accustomed to outdoor environments for long periods of time. Pretrip: [email protected] quickly assessed the type of accommodation we should be best paired with within our budget, and the order we should visit the camps, to give us the smoothest entry into the Safari life. I am now so grateful the bulk of the trip was not the bucket shower type of camp (I previously thought “no problem”!). -She personally visited these camps so if I had a particular question about the camp she could answer me almost immediately based on her experience. She also had a lot of little traveller tips for us to ask for/try at the camps to make the most of our stay. During the trip: -Jacada arranged for someone to meet us inside the airport and take us through the customs. -Joyce left us greeting notes at every camp, it was a very thoughtful touch. Also thank you Jacada for the little gift bag at the beginning of the trip, the fleece scarf was so handy, my husband used it every day on game drive as he underestimated how cold it would be and didn’t pack one. Somehow you thought one step ahead and guessed we might need it but forgot it?! -Joyce especially arranged alot of “extras”, we felt like special guests at all the lodges. e.g. private game drives at private concessions/camps that run shared game drives, upgraded rooms, we were always allocated the rooms with the best views, honeymoon dinners – there was another couple on honeymoon at the Crater Lodge, but their dinner table was not fancily decorated and by the fireplace like ours. – Zero logistic problems despite a hectic schedule – Assigning the very best guides who were funny, charming, and very experienced. We caught some spectacular moments, and we shared some very funny stories that will remain in our hearts forever. Post trip: -A very welcome back email, and a followup lunch to ensure the trip was what we expected!! It WAS, and so much more. Thank you to Joyce and the Jacada team for the professional and personalised adventure.
On July, 2015 our family traveled to Iceland with Jacada. It was by far the best trip we have ever gone on. Tours and activities were perfectly organized, individually tailored to our interests and every day was awesome. Our guide, Eythor, was incredibly knowledgeable, listened to us and added unique activities based on our interests (including finding a local zoo for our boys once he saw how much they liked animals and a pizzeria once we started feeling a bit homesick for NY food). I will definitely travel with Jacada next time around.
Jacada planned and executed our vacation to Myanmar and Thailand with brilliance and perfection. We were so happy with Kate, our planner, and Alec our concierge. Myanmar is a tricky country to navigate, and their plans, guides, agendas, and hotels were all perfect. Arrangements were flawless. We can’t wait to use Jacada again!
Jonny at Jacada helped my friend and I create the trip of a lifetime! Every detail was meticulously planned. I would recommend them in a heartbeat and can’t wait to use them again for my next adventure.
Everything was superb, except for a guide in Franschoek named Leslie. She immediately shared her “world view” on controversial topics without knowing us at all; it was very off-putting. She also lacked basic knowledge of several local topics, with a typical response of “you’ll have to Google that,” rather than saying she would find out and get back to us later in trip.
We wanted an amazing trip for our honeymoon to Malaysia and Borneo, we contacted Jacada Travel and from that moment on our travel advisor, Rachel was extremely helpful. She planned our trip based on what we had said we were looking for and even suggested things we’d not heard of to try. Our experience from start to finish on the trip was just fantastic. All of our guides were waiting for us as expected whenever we moved to a new place and the guides were so passionate and friendly which really made or whole experience special.
My family and I just returned from a wonderful trip to Costa Rica. George and everyone at Jacada were so quick to respond to any questions. They listened carefully to what I said we wanted to do on this trip and planned a great itinerary for us. Jacada made having a memorable, amazing family trip so easy and enjoyable for us. I would highly recommend them to anyone! We will be using them again, for sure.
Everything was perfect start to finish. I was well looked after and everything happened as the Rachel had outlined. The hotels were excellent and the tour guide was always well prepared. It could not have been better planned. I had an amazing time!
From the very first communication Ciara and Susanne were a delight to work with. Our initial inquiry was for a 3 week trip to Peru and the Galapagos. The proposed program submitted to us was the right length, and it took two revisions to set the quality and standard of accommodation we wanted. The Galapagos offers a variety of ships. Wanting something larger we settled on the Silver Galapagos which offered a range of creature, that met our needs. From our arrival in Lima until our departure from Quito we were met by fantastic guides, and drivers. The knowledge of the guides and service provided everywhere was terrific. Every hotel booked was far better than expected, and the service everywhere was perfect. Little things like receiving a personal note at every hotel from Ciara with personal recommendations of things to see and do, and local restaurants to visit was an added bonus, and a great welcome everywhere we went. Personal service and detail is something Jacada have perfected. Our travel experience was nothing short of amazing. Everyone wants that dream vacation. Dream vacations have, however to be first created. Ciara, Susanne and the Jacada team did that for us. “Brilliant”
Incredible honeymoon at Fazenda Catuçaba and Pousada Picinguaba through Jacada Travel thanks to Emily Opie My wife and I had an unbelievable honeymoon at Fazenda Catuçaba and Pousada Picinguaba for 8 nights in April. Our Latin American Travel Designer from Jacada Travel, Emily Opie, was absolutely incredible. She worked with us for months to ensure we got the perfect trip. We had plans to be near Sao Paulo for a few days after the honeymoon, so Ms. Opie scoured the South American continent for places for us to go. Our trip was a bit difficult to plan because we were bringing our dog with us. Emily worked so hard to try and make Argentina work, but even with a doctor’s note, no domestic airlines in Argentina would allow us to book, so she went back to the drawing board and found us these fabulous two spots in Brazil, that turned out to be heaven on earth. I don’t even want to know the number of hours and the contacts Emily had to make, but she never gave us and she was so kind. Upon our arrival at the Sao Paulo airport we were greeted by a driver, who allowed us to the opportunity to go to the bathroom and exchange money. We didn’t touch our baggage. We took the drive out of the city into the countryside that eventually led us onto a dirt road to Fazenda Catuçaba. When we entered the gates of the Fazenda we knew we had reached paradise. We were immediately greeted by the hotel manager, Marcel who told the driver where to take our luggage and then led us to the main house for snacks and drinks. When we went to our room we found our bags put away and rose petals scattered all about the room. Our room was fabulous and very spacious. We had no issues with mosquitos, so we were able to leave our windows open at night to allow the cool breeze in. If needed we would have been provided fans for warmer nights and a fire on cooler nights, but neither were necessary. We had a very comfortable and large King size bed and a beautiful bathroom with both a large two person shower and deep tub. I’ve seen reviews of people complaining that you have to throw toilet paper in the garbage can, but the garbage was always cleaned so it wasn’t an issue at all. I applaud the Fazenda for working hard to protect the environment. Though we were given a nice snack upon our arrival we went and had a late lunch in the dining room. We were always given a little nook that was to itself so that we could have a romantic private dining experience. Our only dining guest was the occasional friendly cat that would come by for a visit. Lunch was served either in the dining room, the porch, or in the front yard under the trees. Our lunches and dinners ranged from zucchini soup, seasoned beets, okra, carrot, green bean, and potatoes amongst other things. We had great vegetable crepes, baked chicken, fish, shish kabobs, pork chops, and the best steak we’ve ever eaten. The desserts were incredible (pies, orange cheesecake, puddings, caramel drizzled bananas, apple tart (which I had to get seconds of)). Our meals were often prepared by Helo, who was a fabulous cook. She knew enough English to translate for us what we were eating (we weren’t familiar with some of the local vegetables and soups) and was so friendly to us. We were not given a rigorous schedule and were allowed to do as we pleased when we pleased. Dinner was served over a wide period of time, giving you the flexibility to eat when you wanted. Dinner was always several courses and was far more than we could ever eat. It always included a plain lettuce salad, generally a type of soup, a main course, side dishes, and a fabulous dessert. We were asked on several occasions by Marcel, if we were okay eating a certain meal prior to them preparing it. An added bonus was that we had no cell service on the property or phones in our rooms. This was the ideal place to get away and disconnect. This disconnection proved to be part of what made the Fazenda so great. Therefore don’t come here if you plan on keeping up with your work e-mails, skyping friends, or watching YouTube, because it’s not going to happen. You’ll be all the better because of that too. We realized on the first night that the crickets would serenade us to sleep every night and that was all we needed. Some have complained that the cost of activities or meals was expensive, but by going through Jacada everyone was included, therefore we didn’t have to worry about cutting back on certain things or not doing certain things. If we wanted a snack, we got a snack. If we wanted to go on an extra trail ride, we did so. Prior to our daily activities we would have a wonderful breakfast outside on the porch, which always involved the freshest fruits, eggs, and the most wonderful coffee and juice ever. The key to the meals is that everything is freshly grown and made on site and doesn’t have any chemicals or preservatives. We fell in love with horse riding, which we did nearly every day and in fact was the core reason we extended our stay at the Fazenda by an additional day. My wife’s horse was Catazuza (which she requested each day) and I rode two horses, one whose name was Paradiso. We were accompanied by our fabulous guide Juliette, who was so great to allow us the liberty to free ride since we are experienced riders. We on various days took trail rides that took us through the mountains, other farms, the rain forest, meadows with grazing cows, farmers homes where we were greeted by their dogs, little fields and valleys, and a perfectly hidden little gem of a waterfall, which was an awesome place to swim and relax under the falls. We even got to ride through the town of Catuçaba, which was a lot of fun on horseback. On two occasions we had picnic snakes that Marcel or a member of his staff prepared for us and had ready for us to enjoy. The tranquility of the rides was heavenly. Whether it was the parakeets singing and flying around us to the locals that we met on their farms, there was a sense of peace and old world charm you just don’t get back in the states. It seems that each day we had snacks around 11am and then around 2pm we a full lunch. Even on the day we took our hike to Nuclo Santo Virginia (one of the forests in the Atlantic rainforest), our English speaking guide Fabrico, led us several miles into the forest before he unpacked a wonderful picnic for us to enjoy on the rocks of the river. We never ever were hungry that is for sure. We loved the lunch that was prepared for us at the lake. We spent the afternoon there and loved that the staff had prepared us blankets to tan next to the lake and a completely stocked guest house with additional snacks and drinks. Granted with as much as we had at lunch we didn’t need any snacks. We were given the option of having a driver come back and get us, but we chose to walk the 2/3 mile walk back to the Fazenda as it was so pretty. On one afternoon Marcel and Juliette arranged for us to go on a cattle drive, so we helped herd the cattle up the mountain from the Fazenda to a mountain top pasture. We were able to ride along with the cowboys and help herd the cattle past a school bus and keep them on the path. On this afternoon we went from there straight to the mountain top for our sunset picnic. Juliette laid out our wine and snacks and allowed us time to watch the sun set as the clouds came over the mountain and engulfed us with a wonderful breeze and beautiful surroundings under the really unique architectural designs. Juliette was so kind that she let us stay later than we probably were supposed to, so we ended up coming off the mountain by the moonlight and arriving back at the Fazenda long after dark. This was probably a highlight of the trip and an experience my wife will never forget. We loved hearing the horses clip clopping on the cobblestone as we came back to the Fazenda that was already lit up by the gas lights that the staff refilled each day. We took an independent hike around the property one day. The only drawback, which wasn’t a real problem, was that the directions weren’t very clear, so we made a wrong turn, but after climbing under a fence or two we got back on the right path. You did go through pastures with high grass and bulls and cows, but none of the ever posed a problem and to me just added to the experience. We stopped back by the lake and grabbed some water and snacks and chilled out before we came back to the Fazenda for lunch. Marcel arranged for Nilton to drive us to Sao Luis do Paratinga for an afternoon of self-touring. Though it would have been helpful to have a guide, the town really wasn’t big enough to warrant one. Nilton didn’t speak much English, but we agreed to meet back on the town square at a certain time and he gave us his card with his phone number in case we had any problems. The town was a nice little town, but didn’t have much to offer, so I wouldn’t recommend it, unless you just want to be amongst the local town people, and walk around the shops. The drives to and from the Fazenda were always neat (though a bit fast, winding, and bumpy) we always enjoyed the various things that would greet us in the road ranging from horse riders to free roaming cattle and mules. For our final night the Fazenda arranged for us to go to a rodeo in Lagoinha. Our driver took us to the rodeo, which didn’t start until 11pm. He helped us get through the entrance since no one there spoke English and he waited until the parking lot until we were finished. Marcel even met us there to make sure we were okay and had a great time. It was very safe and there were lots of families there. It was an awesome date night and we had so much fun watching the bull riding and then dancing at the concert they had afterward with a live band. Fazenda Catuçaba was a heavenly place and all the people (Marcel, Emily, Juliette, Nilton, Fabrico, and Helo) made it the greatest place we’ve ever stayed. Marcel is a second to none, top rated, hotel manager. He had to get over burdened as he was one of the few people who could speak English, and all of the guests seemed to speak English and utilize him for translation, but even though he was there at 8am until 9pm (and in the case of the rodeo until at least 2am) he never seemed upset, always worked hard to make sure we were taken care of, and always told us when we asked about something, “yes, it is possible.” He was a true pleasure and great asset to the Fazenda. We spent three days at Pousada Picinguaba as the second part of our honeymoon after spending five days at Fazenda Catuçaba. We had a great driver who took us from the Fazenda right to the Pousada. The Pousada is located at the end of the road out of Ubatuba. This quaint little fishing village wasn’t bustling with tourists and traffic and had just one street in and out. The road ended at a place where the fishermen bring their daily catch and there was a little elevated walkway that took us to our house. We had a very private 3 bedroom and 3 bathroom house nestled on the winding pathway under the trees above the beach. The views were amazing and the hammock on the porch was luring especially thanks to the sound of the waves and the birds nearby. The house was filled with lots of books to read and a nice music collection. The refrigerator was filled with various drinks that we enjoyed. Some have complained that the cost of activities or meals was expensive, but by going through Jacada everything was included, therefore we didn’t have to worry about cutting back on certain things or not doing certain things. If we wanted a snack, we got a snack. If we wanted to go on an extra excursion, we did so. On a few afternoons we would order off the menu and the staff would bring us snacks of shrimp, rice, refried beans, grilled vegetables, pasta, bread, and various desserts of fruit and chocolate (so a snack was actually a full-fledged meal). On our first afternoon we took a kayak out on the water and watched the fishermen pull in their days catch in their nets, as well as see some sea turtles come up and greet us. We weren’t as pleased by the meals at the Pousada as we were at the Fazenda, but they were still good. Some of the more exotic seafood wasn’t our thing (baby octopus and fish soup for instance), but it was buffet style next to the pool so you did get all you could eat. We didn’t care as much for the fish that we had each night, but again it was still nice dinners and the desserts were always A+ (loved the key lime and chocolate tarts). I presume that the lighting was only by small candles on each table to keep from having issues with mosquitos, but it did require us to use the flashlights on our phones to see what we were eating. That being said we never had any issues with the mosquitos. We have read where they were a big issue with others, but maybe the time was just right for us (April 12-15). We even told the staff they didn’t need to turn down the mosquito nets on our bed each night because they were no issue. It was really nice coming in from dinner each evening and having our beds prepared, shutters closed, and the air conditioning nice and cool. The master bedroom having its own air conditioning system with a remote control thermostat was a huge plus for us. They also were quick to remedy any problems we had. We were billed for two drinks that we had received one evening, but after explaining to them that they were not what we thought they would be and were not made to our liking, they didn’t charge us for them. That was very kind of them because it really was a “lost in translation” sort of thing where we asked for what we called a Strawberry daiquiri, only to find out after making one they don’t have strawberries and the drink they made us had salt along the rim and more of a tequila like taste. The biggest highlight of staying at the Pousada was the half day excursion on their large schooner. We were taken for a wonderful trip by our captain to various beaches and islands. The young waiter that accompanied us made sure that we were completely taken care of and had all we wanted to drink. He was even able to point out certain things about various places we passed by. We absolutely loved the first island we stopped at. We were given the option to swim to shore or be taken by a small motor boat, which we did. We were able to lie out and tan on the sand and also go snorkeling. The snorkeling was really good because we saw lots of neat fish and some corral. The water was so clear you could always see the bottom. On this island there were probably no more than 7 other people there when we were, but beyond that we were by ourselves. We were taken to another island where we got to walk around on the sand and play in the water completely alone, until the captain called us back to the ship for lunch. We had wonderful sandwiches and salad. The only thing we didn’t like was the cold fish, but that was just us. They had by far the best watermelon I’ve ever eaten. We did feel slightly rushed on the cruise, but we were able to get the captain to stop at one last beach where we collected sand dollars. The Pousada arranged for Rosa to take us to Paraty for a half day excursion with a great English speaking guide that had been reserved with Paraty tours. It was a neat town preserved in its original form. We had Italian for lunch at a nice little restaurant that our guide took us to. The Pousada also provided us with a wonderful massage the last evening we were there. We had to leave around 4:00 in the morning to get to an event near Sao Paulo and the staff made sure they took our luggage to the car and even prepared us some sandwiches to eat along the way. Our driver to our next location drove us the five hour drive safely and after dropping off my wife took me to pick up my rental car and then proceeded to work with the rental car agency to make sure that I was taken care of and had the right car. Throughout our journey we were given messages from our travel specialist at Jacada, Emily Opie, asking if we were doing well, and if there was anything we needed. Even though we went elsewhere on our trip for an event that lasted five days, Emily made sure that we had a car pick us up to take us to the airport to get home. We arrived at the pickup spot an hour late, but our driver was there waiting for us patiently and knew that we were pressed for time, so he drove extra swiftly to ensure we got on our flight. He even was very helpful in ensuring that we got our rental car returned and that they car agency we used for the few days we were independently travelling didn’t take advantage of us.
I appreciated the pesonal attention we received from our travel agent, Tess. She was attentive to our particular travel needs and responded to our tastes. We had a wonderful trip to South Africa and Zambia, which included some of the most comfortable accomodations I’ve ever encountered. Most importantly, Tess was always available to answer questions and willing to answer all questions, and make changes when we wanted them. All of the places we stayed were ‘high end’ but they were incredible value for the cost. Absolutely wonderful! I would definitely recommend this travel service, and Tess, in particular.
We have traveled extensively in Western Europe and North America and have always self booked our own tours and accommodations with great success. As experienced as we are, we were out of our comfort zone with Africa. This was our first experience working with a travel agent and Jacada Travel was simply outstanding. Our agent, Tess did an excellent job interviewing us about our interests and travel style and created a spectacular, fully customized agenda for us. Every detail was covered from transfers at the airport to top notch private tours, and excellent restaurant recommendations. This was one of the best vacations we have ever been on, largely due to Jacada’s planning and execution. They truly brought our dream African vacation to life! We are already thinking about planning a future trip to South America or Antarctica with Jacada. We highly recommend Jacada travel for your African adventure!
Without reservation, my wife and I would highly recommend Byron at Jacada to plan an African trip. His instincts as to what we’d enjoy, his choice of recommended accommodations, and his personal attention to detail were unparalleled.
It was a jam packed and complex trip but everything when very smoothly. All the guides were very knowledgeable and professional.
I would give Jacada Travel the BEST of the BEST that I could! I and my wife took a 2 months around the world trip with Jacada travel in February – April 2015. We spent one month in South America and Antarctica and the rest in Europe. S.America Chile – Torres Del Paine. Ecuardor – Quito – The Galapagos. Peru – Lima – Cusco – Machu Picchu. and And Antarctica! Then we go to Switzerland. Iceland Chasing the Northern Light with our private plane!!! And continue to Norway before arrive home in Bangkok! Everything was ince perfect and you could not feel the JACADISM feelings anywhere else!!!! That is what so special about JACADA! You feel safe and at the same time you feel so privileged. And our travel designer Jobi, and Joyce, there are so thoughtful and always think ahead for what we need and what would make it more special for us!!! I declared to be their life long clients! We love Jacada! And if you want a life time experience give them a call!!
I had a great experience with Jacada. Their tour guides and drivers were friendly and professional. There were no issues as we moved from one area of Brazil to another. Communication between guides in different locations was seamless. Jacada delivered on all that was promised and I would use them again without reservation.
We just came back from our two week honeymoon in Vietnam and had a fabulous time thanks to Jacada’s Rachel and Alex. They were both very attentive and responsive to our needs from the beginning and made trip planning easy and fun. They were even able to make several last minute changes to our trip after we changed our mind on a few things. They never got upset and were so accommodating. They even did everything in their power to make sure those changes did not cost us a thing! Now that’s customer service! Would use them again in a heartbeat!
Would definitely use Jacadatravel again, our trip was wonderful and fulfilled all our expectations…….and more.
We went to Jacada Travel to plan a trip of a lifetime to South Africa and Victoria Falls for our multi generational family and they exceeded our expectations. Every lodge they chose for our family was the perfect mix of comfortable luxury with great staff who introduced us to the culture and spirit of Africa. We celebrated 3 birthdays during our trip and Samantha was so attentive to details that every celebration was perfect. They also made great use of our time so we didn’t waste hours over nighting in Johannesburg waiting for a flight. Thank you Jacada Travel!
From planning through execution, Jacada did an excellent job on my adventure trip to Thailand,Laos and Cambodia. They even introduced me to a Mekong River cruise which was like icing on the cake. I would use Jacada again for sure.
Travel Specialists that provide all the logistics for your dream trip. Essentially you tell them the dream trip you have in your mind and they put it together along with suggestions that you may not have thought of. A representative is waiting at airports to help with any issues including missed flights which is a great help if you are unable to speak the language. Guides and excursions are provided to fit your needs, but are flexible as it is a private journey. The dream trip with out any of the work doesn’t come cheap, but is worth every dollar spent.
Tessa, has the impeccable ability to plan an exciting itinerary. We had eight different airline flights, and the planned assistance and transfers at each airport was very helpful and appreciated. Each location we stayed had luxury accommodations with a wonderful restaurant. It was great experiencing such elegance and style. Riding the Blue Train was a unique opportunity – fantastic food, amazing views and comfortable accommodations. This was opulence on rails. The beautiful Royal Malewane safari was marvelous. We had spectacular drives and was able to see the Big 5 the first two drives. We also enjoyed a massage at the lovely spa. The lodge is lavish, with the dining area outside with a view of the surrounding bush. We had an amazing trip with some wonderful memories. We highly recommend Jacada Travel.
We used Jacada travel for the first time when we decided to use them to book our honeymoon. Overall, we had a very great experience! Jen (our travel designer) did a really great job of listening and choosing the perfect itinerary for our dream honeymoon to Guayaquil, Galapagos, Quito and Otavalo. Throughout the trip there were extra details that made us feel special. The only reason I didn’t give 5 stars is because I would’ve liked to have more details up front, such as the exact times we would be meeting up with our guides or the times of our flights to and from the Galapagos. It was my understanding that we would receive a complete packet with this information when we met our first travel guide. As the vacation progressed we would only receive details for the following day the night before. If you are Type A personality my suggestion would be to get more details up front…
As a result of the expert guidance and planning by Jonny at Jacaranda Travel, everything we asked for happened more or less like magic! We were met and guided throughout our South African adventure which was absolutely great, as we never had to worry if we were going to get our flights on time or be in the right place at the right time. The venues were fantastic and everything we were promised came true. I would recommend this company to anyone – actually we already have!!
We booked at the very last minute a 3 weeks family vacation in Vietnam. We did not have the time to prepare the trip so we decided to go with a travel agency. It was our first experience with that kind of trip but we surely will do it again! We traveled with two kids (7 and 12) from Canada and we wanted everything to go smoothly. With the help of Kate and Alec, everything went without a glitch. All the Hotels were to our taste and the planned activities pleased us all. We traveled from the north, Hanoi to Ha Long Bay then to Hue, Hoi An, Saigon and then Nha Trang for a week a the beach. The beach resort was amazing, secluded, reminding us of a vietnamese fishing village but with 5 stars accommodation. Jacada offered a personalized and highly professional service from the first e-mail contact to the welcome back home phone call. We could have booked with a canadian travel agency but Jacada website attracted us and we dont regret it at all… We are thinking of a safari in south Africa and Jacada surely will be part of our plan! Thanks again
Our private tour of Vietnam arranged by our travel agent Joyce Choi at Jacada Travel was excellent. We did a 3-day 2-night cruise at Halong Bay, followed by a 3-day private tour of Hanoi. Joyce helped us arrange a private cooking class with a local chef at his home. He brought us to the local market and demonstrated the cooking of several popular local dishes. Everything was pre-arranged for us before we arrived the cruise and the hotels. Both before and after the trip, there was close communication between the agent and us to make sure everything went smoothly. I would definitely recommend Jacada Travel to my family and friends.
Must see places are Hoi An and Halong Bay in Vietnam, Luang Prabang in Laos. The crowds around Angkor Wat at sunrise are a pain
Loved Myanmar–if we would change the trip we would leave out certain areas and stay longer in other areas.Myanmar is a fascinating country and there is much to see and do. Our favorite places were Lake Inle, Bagan and of course the lake area. We only had one full day in Mandalay and could have stayed at least one more day. Whenever we arrived at a new hotel there was a note from Kate which was very sweet.
Jacada did a very nice job of putting together a vacation package that my husband and I will not soon forget. The rep, Jonny, listened to what we had in mind and worked with me to arrange all the details. He and his team were quick to respond to emails and made the process quite painless! The accommodations were all brilliant (really, beyond expectations) and the local tour guides very informative and personable. My only constructive criticism is that the vendors on the ground varied in quality. Willro (the outfit in Johannesburg) was amazing: They were prompt, flexible, and the people were all super knowledgeable and helpful. Ilios, who provided drivers in the Cape Town area, was more hit or miss. But that is picking nits. Everything else was just lovely.
My mom and I took a mother-daughter trip to Thailand and Cambodia as a last hurrah before I get married. Jacada and specifically Rachel Beck were amazing to work with. Rachel ensured we got the perfect mix of outdoor adventure, culture and history. Every step of the way the representatives of Jacada were friendly, helpful, flexible and comforting. We were taken care of at every turn so that we could simply focus on having a once in a lifetime experience. Specifically to the trip itself, I would HIGHLY recommend visiting the Elephant Nature Park and taking a Thai cooking class. I have no hesitation recommending Jacada and Rachel to friends and family!
I dealt with a lady called Rachel Beck (she really should get a job training tour operators, first class). The cost of the trip wasn’t cheap but my partner and myself felt it was worth every pound we spent. From start to finish this is one classy company, nothing was too much trouble. Some companies take your money and that’s the end of it, not Jacada. Small example, after each excursion they organised we got a phone call to make sure we were satisfied with the service they provided. I could easily write several pages on the great service we received but I don’t have the time. In short if you want to spend your hard earned money on a trip of a lifetime with a company that goes the extra mile stop thinking about it and book with them. I promise you it will be money well spent.
I went with Jacada Travel to Costa Rica for 12 days. I had used Jacada a few years ago on an excellent trip to Patagonia and Easter Island. Arranging the trip went smoothly and my agent, George, always seemed to be available even though I’m in NY and he’s in England. My flight was four hours late in arriving in Leberia but my car and driver was there and ready. All the hotels that George recommended were wonderful with very decent food and terrific service. The same for all of my guides who were on time, knowledgeable, and very aware of me. It was a wonderful experience.
We were very happy with the service we received at Jacada Travel. It was a pleasure to arrange our trip with George, and then everything worked flawlessly. Hotels were excellent, as were the guides, and the drivers. Notes from George along the way were a nice touch. No complaints!
With less than a month’s lead time, I decided to spend a week in Vietnam in early February. I found Jacada via a Google search, read the reviews, and decided to give them a try. Best travel decision I’ve ever made. Kate Edwards described a variety of destinations and activities based on her first-hand experience, and together we tailored the perfect itinerary for me. All accommodations were excellent, and on-the-ground guides were knowledgeable, professional and friendly. Best of all, I got to do exactly what I wanted, not what someone else planned for me. The end result was a trip filled with memories that will last a lifetime. Could not be more grateful to Kate, Alec, and the rest of the team at Jacada.
This is the second time of having Ciara from Jacada Travel to organize our vacation to Latin America (Peru, Chile, Ecuador, Bolivia). We had wonderful time for both trips. Right from the beginning, Ciara listened to our needs and made lots of excellent suggestions in refining our vacation plan. She always put herself into our shoes and made valuable recommendations. On the ground, Jacada in-country supports are always attentive and responsive. Ciara keeps tab of our progress along our journey and made necessary refinement to our travel plan to ensure what is best for us. After we’ve engaged her at the start of the vacation planning, we know all we need to do is to sit back, relax, knowing that the only thing we need to do is to enjoy a fabulous vacation ahead.
Jacada Travel arranged a memorable experience in Peru. The whole trip went very smoothly and the hotels were as expected, and even exceeded expectations. The personal service from the local guides was exceptional! We would highly recommend Jacada Travel and Ciara Owens.
We were thrilled with our experience in South Africa. Jacada arranged the entire itinerary for us and there was not one flaw in the choice of lodging, accommodations, flights to and from the lodges, transportation to and from the hotels, or service overall. All in all, a magnificent trip!! Yes, indeed we saw the Big Five and many other animals also! Kudos to Byron at Jacada!!!
Byron and his Jacada team were amazing. Everything went as planned and our family had the best time.
All aspects of the trip was expertly handled. The lodges where we stayed were beautiful, the food was wonderful, all staff were helpful and friendly and finally, our guides were the best and showed us the animals and the wild beauty of Botswana, Zambia and Kruger National Park. It was a trip we will never forget and we look forward to another adventure with Jacada Travel. Finally, Sam who organized our trip was very knowledgeable, charming and very helpful. We cannot recommend Jacada highly enough.
Ciara at Jacada did a superb job in designing or organizing a family trip to Chile. It was one of the best trips ever.
We felt educated and well taken care of. Guides were knowledgeable and kind. Changes happened and everyone worked hard to accommodate us.
Everything thing was amazing and beyond expectation. The team are very professional and evrything was well organized even the small details. Geroge Warren and Sussan were amazing and so helpful, they are simply the best.
Great service right from the begining. George Warren was fabulous. Helped with every detail. The trip was wonderful. Hotels amazing in great locations. Only one exception, hotel in Valparaiso, didnt meet same expectation but emailed George and he helped out right away. Regardless it did not detract from enjoyment of trip. Great guides, superb location of other hotels , great food, and excursions. He definitely knew Chile and Patagonia! I was not sure how this would turn out as this was my first expereince with Jacada, but it was really amazing! And we have travelled a lot with many tour companies. We will use Jacada again, and recommend to others, but I have to say, it was mainly because of George’s excellent service!
Most wornderful experience. We used Jacada travel for the first time following recommendation from one colleague. This experience by far was the best from all we used before. From the first e-mail trhough the last contact the agence consistently demonstrated very high level of service.
George and staff did a great job arranging a custom trip for us and another couple. Just the right balance of comfort and adventure
Our experience with Jacada setting up our Safari, Wine Country and Cape Town adventure went off with only a few small glitches . The hotels were first class with only a small hiccup at The Bay in Cape Town. They weren’t ready for group of 16 and left us sitting around for a couple hours in the lobby. While they treated us to coffee and soda, it was quite an inconvenience. On the other hand, our lodging in Kruger, Simbambili, was outstanding and exceeded our expectations. The Residence in Johannasburg was incredible and the service impeccable. The transportation was good not great. They didn’t have enough seats and luggage storage on one of the legs and that was very uncomfortable for some. Other than that, I was very impressed by the timing of airport pick-ups. Overall, I would highly reccomend Jacada for any trips. I will be using them for my next adventure to Africa, no questions asked!
We planned our honeymoon to South America through Jacada Travel. I wouldn’t normally use a travel company but we wanted a stress free trip with everything organised so we could just relax and enjoy it. Emily helped us plan our dream trip with lots of advice from her experience in Argentina and Brazil. She took lots of information about our interests and combined that with our ideas. We ended up with a perfectly balance honeymoon staying in amazing hotels and lots of fun activities and well needed relaxation time. The guides in each location were brilliant and tailored each trip to our interests. There were lots of extra special touches which made it very personal and memorable. The only bad thing, we had to come home! I couldn’t recommend Jacana enough and will definitely be using them again in the future! Thank you for an amazing trip!
We had a nine day window to fill in between tours that we had booked previously. I chose Jacada Travel from the Internet by googling tours in South America. After submitting my request on line I was very surprised how quick I had a response from Jacada agent. (Emily Opie) from there on the booking procedure by email and telephone was extremely easy and professional. After explaining what we required and informing Emily that we didn’t know much about South America. In no time she came back with options that were tailor made to fit our time frame and requirements. The actual tour involved several flights through Argentina and Brazil so therefore many different guides. Every guide was absolutely fantastic punctual,informative and easy to converse with. We have traveled the world a lot in the last seven or eight and the guides were definitely the best we have en-counted. The standard of accommodation was excellent with some being off the beaten track which was great. You can see that they were hand picked as the hospitality at everyone made us feel so welcome and at home. The little notes and gifts from Emily along the way also gave the tour a personal touch. We will definitely use Jacada Travel again and will have no hesitation in recommending them to our friends. .
We had an amazing trip. Everything was well organized. I recommend Jacada highly.
Exceptional from start to finish. The staff in London and over in Peru were all incredibly helpful, knowledgable and went beyond the expectations on every level. Very impressed. I will be traveling with them again.
This is my second trip planned by Jacada. Both trips have been fantastic- wonderful adventures with superb lodging, excellent guides and a mixture of off the beat adventure . I found my travel planner Kate available at all times and she was a wealth of information. She was able to contour our trip to suit us perfectly. I would not hesitate to recommend Jacada to anyone looking for a seamless trip which combines adventure, luxury and attention to detail.
Usage: Romantic, worry free and full service vacation in Argentina and Chile with main focus on a mix of trekking with luxury in Patagonia celebrating our 25 year marriage anniversary and my wife’s 50th birthday. Planning: Jacada Travel immediately responded to original inquiry. George Warren has extensive living and travel experience in Patagonia. George spent the time to fully comprehend my goals for the trip and our interests. He recommended an itinerary that included several areas of both countries. We worked through narrowing down the scope to a workable ~20 day vacation. He worked with me to enable the surprise presentation to my wife on Valentine’s Day, 2014. Communication: George was always available for calls and monitored email nearly 24 hours/day. When he was out on vacation, there was a knowledgeable representative that immediately responded to my inquiry. I never felt that there was a gap in coverage. I never felt that the time delta between U.S. and London was a problem. Accommodations: Jacada Travel truly is the source for high end accommodation recommendations. Every place we stayed throughout the two countries was unique and either met or exceeded expectations set by George during our discussions. Execution: I cannot say enough about the successful execution of the travel experience. All the people with whom we interacted during our trip were first class. The guides, drivers, hotel contacts, etc. were all timely and reliable. We felt like special guests especially upon check-in at a new hotel we would receive a personalized gift or note from [email protected] Travel. It is the extra touches that set this team apart from others. George insisted on getting us into a couple of restaurants in Buenos Aires and Ushuaia – if he makes a recommendation…take it! Follow-up: Jacada Travel continues to be in touch with us to ensure that all aspects of the trip met expectations. I can tell that they want to continue to improve. You can truly trust your most treasured vacation planning to Jacada Travel.
Jonny helped us plan a trip of a lifetime and the most spectacular honeymoon. We enjoyed 4 days hiking, touring and eating our way through beautiful Cape Town before heading to Sabi Sands for some rest and relaxation while on safari. It was such an incredible experience. One of the best parts of our trip was visiting Livingstone, Zambia and Victoria Falls. We had a blast exploring the mighty Zambezi River whether it be by sunset cruise, fishing trip, or white water rafting. Jonny made sure every detail was absolutely perfect. From the transfers and tours to the accommodations, everything felt so special and like the trip was truly planned just for us, with our needs in mind. I would highly recommend Jacada Travel to anyone looking to take a trip of a lifetime.
I have already submitted my lengthy review about our trip to our trip coordinator Ciara who did a wonderful job! This is our second time using Jacada for travel in Latin America. While we had a few hiccups it did not impact us too badly and our experience. These hiccups were not due to Jacada but the local agency in Chile. The local guides were fantastic and always wanted to go out of their way to make our visit to their country perfect.
Just returned from an incredible holiday in Myanmar thanks to Jacada Travel and Kate Edwards in particular. This was my second experience working with Jacada. After a wonderful holiday in Argentina in 2013, I reached back out Jacada to plan a holiday in SE Asia. I hadn’t originally thought about Myanmar as a destination but after a few conversations with Kate and feedback from her own holiday there last spring, I was convinced to book travel there. I am so glad that I did. Myanmar is in one word an amazing place. The scenery, the sights, the food, and most of all the people make Myanmar a special place that much of the world has yet to see. From my arrival in Mandalay to my departure nearly three weeks later from Yangon, every detail of my was planned and executed perfectly by Kate and Jacada. Some of the most memorable aspects of my Myanmar holiday: 1. Trekking and home stay in the northern Shan state: Three days and two nights trekking with a local guide through the mountains and villages of the northern Shan state. Spent both nights in a local home. An amazing and unique opportunity to see the true Myanmar. 2. Candle light market in Hsipaw: Experienced an open air market lit only by candle light. Every day from 3:30am to sunrise, locals sell fruits, vegetables, meat, and fish. 3. The temples of Mandalay: Saw several of the most incredible Buddhist sites in all of Myanmar located in and around the city of Mandalay. Capped my stay by watching the sun set over the U Thein bridge. 4. Bagan: Everything about Bagan is magical. Over 2000 stupa and pagodas from the 11th to 13th century dot the countryside – all accessible by foot, horse carriage, and bicycle. Viewed another incredible sunset from the top of the Shwesandaw Pagoda. 4. Trekking from Kalaw to Inle Lake: Picturesque trek from the mountains of Kalaw down to beautiful Inle Lake. Spent a night in a Buddhist monastery. 5. Inle Lake: Wonderful Villa Inle Lake Resort, beautiful sunsets, magical fishing villages, and the amazing Shwe Indein pagoda complex make a stay on Inle Lake incredible. 6. Ngapali Beach: Relaxing, beautiful, quiet, and uncrowded are the best ways to describe Ngapali Beach. Enjoyed the white sand beach and the warm water of the Bay of Bengal. 7. Yangon: No trip to Myanmar is truly complete without a visit to Shwedagon Pagoda – the most important and famous Buddhist site in all of Myanmar.
Jacada is fantastic — luxury, personalized service. Jacada exceeded our expectations every step of the way — planning phase, during the trip, and post-mortem. I would recommend this company to anyone. Our family spent 18 days in Vietnam (Con Dao, Hoi An, Saigon) for Christmas in 2014. We took our children (8 year old, 12 year old). Since we had never been there, I spent lots of time researching the country (history, culture, activities, adventure, etc). I found Jacada on the web after becoming frustrated with all of the planning and I spoke to Kate, the Southeast Asia expert. Kate arranged everything and then some. Flights, hotels, daily adventures, restaurant recommendations, etc. She prepared a beautiful online multimedia itinerary (for us to share with other family and friends), had goodies (wine, kids’ chonkies, etc) sent to our rooms, and made sure every detail was taken care of. She was also super responsive, knowledgeable and very helpful. Jacada made us feel like VIPs during the trip. Our favorite venues/activities organized by location (for those who go included): 1. Con Dao. Six Senses. Off the chart relaxation at boutique hotel. Gorgeous beaches, prison tour, moped ride around island, Vietnamese cooking class. (Weather wasn’t as favorable for scuba/snorkeling at that time because of storm in nearby Philippines.) 2. Hoi An. Alma Courtyard. Lantern making, full day biking tour and working with the local farmers on their rice paddies and vegetable gardens, street food tour, daily massages included in boutique hotel price. 3. Saigon. Park Hyatt (although I’d start to look for another newer hotel that’s less run down…maybe Le Meridien when it opens in 2015). Side car tour, Cu Chi tunnels and Mekong River tour. No doubt we will work with Jacada again in 2015…maybe Botswana/Namibia? 🙂
Ciara, our travel consultant at Jacada, was outstanding. She helped create a fabulous itinerary, with great hotels, memorable experiences and excellent logistics and coordination. No detail was missed, and everyone in our family had a great time. It was very clear that much thought had been given to every aspect of the trip.
Byron at Jacada travel organized a super African vacation for our family, despite substantial challenges from us. Our group consisted of nine person, ranging in age from 10 to 74, traveling around the world from different locations on different days and ultimately meeting up in Cape Town. That is a lot of moving pieces, but despite all the logistical challenges, Byron and the Jacada team organized a magnificent holiday that was enjoyed by all. In Cape Town, we enjoyed an “eating tour,” a trip up Table Mountain, a tour of Robbin Island, a cultural walk through the City, a tour of Cape Point, and a magnificent Christmas dinner. Byron then organized an unforgettable safari in the Okavango delta in Botswana. Thereafter, we returned to South Africa for several relaxing days in wine country. We could not have had a better time, and we all highly recommend Byron and the Jacada team.
We had an amazing trip in South Africa over the Christmas and New Year’s Eve holidays! Tessa at Jacada Travel listened to our wants and needs and helped to plan a great personalized trip, giving us time in the Cape and on safari. Everything ran on time, and the lodging accommodations exceeded our expectations. There were a couple of snags with respect to a portion of our itinerary, but Jacada and their local South African partner New Frontiers worked together to resolve all issues. Thanks, Jacada, for an unforgettable experience!
I had an excellent experience working with Jacada from the time I first contacted them all the way through my amazing honeymoon trip! Great people, great recommendations and great travel accommodations; I would definitely work with Jacada again.
When my wife and I were searching around for a travel company to organize a trip for us to Patagonia, we found Jacada through a Google. We are very glad that we did. We live in Utah, and had some misgivings about dealing with a company in London. Our concerns proved to be completely unwarranted. From the very first phone call the customer service and professionalism were first rate. Our travel coordinator, Ciarra, put together a great itinerary that covered all the highlights that we wanted to include in this trip. She and the entire staff at Jacada worked to fine tune the itinerary to suit our preferences. No question or request was too small or inconsequential for them to address. They even made dinner reservations for us in the restaurants of our choice. Prior to leaving we received a personalized book that described in great detail everything we could expect to encounter in terms of the logistics of our journey. With some very minor exceptions, everything we were told happened just as described. We were met at every stop by a local guide and driver some of whom became our good friends. All the accommodations were first rate. At each location along the way we were presented with a personal note from our travel coordinator ( and often a bottle of wine) to welcome us and to update us on our itinerary. All the little touches enhanced our experience and made this Patagonian adventure the trip of a lifetime for us. I would not hesitate to use Jacada’s services again or to recommend Jacada to anyone who desires to travel in this style.
Our South African honeymoon was a truly flawless experience from start to finish! Despite the 6-hour time difference, we were able to plan a personalized trip with Jacada Travel. We received a quick response to our initial inquiry from Tess. From that point on, all communications were very easy and timely. Tess was incredibly attentive and thorough. She took the time to piece together our desires with her EXCELLENT recommendations to give us an amazing custom tailored honeymoon. It was apparent from the start that she was very knowledgeable with South Africa and definitely an expert in the various attractions, dining, accommodations, etc. The trip itself was a once a in a lifetime experience that went flawlessly. Tess was able to coordinate each detail of our pre-booked outings/tours/dining reservations so that we had a completely stress-free experience! All of the accommodations she recommended were absolutely LOVELY and LUXURIOUS with impeccable service. Each accommodation made us feel like true honeymooners with special touches/surprises/upgrades. The dining experiences were all top-notch as were their colleagues on the ground at Ilios Travel who were very knowledgeable, welcoming, and friendly. We cannot thank you enough for creating a honeymoon that exceeded our expectations, and we hope to use your services again in the near future!
Jobi listened to our preferences and put together an itinerary which was spot on! The Royal Livingstone was beautiful and sitting in the “Devils Pool” was an experience we’ll never forget. We’d also recommend Ngala Tented Camp to anyone visiting that part of the world. The Winelands and Cape Town was also a great way to finish. Having a 3.5m Great White stick it’s nose in the cage is another experience we won’t be forgetting anytime soon either. We’ll done Jacada, we had a great trip!
We had an outstanding experience with Jacada Travel. Everything was carefully planned for us and executed without a flaw. We would highly recommend this agency to anyone who travels.
Thanks to George for helping us plan an amazing vacation. We loved every minute.
Excellent experience with Jacada. From initial query to holiday. Experts who know the region – South America in our case , and what to do and not to do. Accomodation, guides, transfers all high quality Would highly recommend them
We gave our specification to George who arranged an action packed holiday in four different locations, city, tropical rain forest, cloud forest and coast. The transfers between locations went very smoothly with wi-fi connectivity provided in the vehicles. Costa Rica is a fantastic Eco friendly country which we thoroughly enjoyed. The different locations provided micro climates that offered different birds, mamals, flora and fauna, adding another dimension to the holiday. The food and service in the more remote places was outstanding. Thanks a lot.
We had a wonderful Honeymoon experience working with George and his team. It was our first time working with a travel agent and it was well worth it! We decided to go to Argentina and every stop along the way was special… Chauffeur to and from airports, well informed Tour Guide in each city and restaurants and must see suggestions along the way. Our flight to Argentina was delayed so we lost one day in Buenos Aires but the travel team made changes to our itinerary overnight to accommodate us when we arrived. Thank you!
Everything was planed and executed perfectly by Jacada. Our accommodations, guides and drivers were first class! We were particularly impressed by the on-time arrival of all personnel at the airports so that we were never concerned about being stranded in a foreign country. We most certainly will use Jacada Travel again for future international travels.
We traveled to Peru with Jacada in September/October 2014. We chose Jacada because of their flexibility and responsiveness. Our trip encompassed three nights in Sacred Valley, one night in Machu Picchu, three nights in Cusco, three nights at Lake Titicaca outside of Puno, and two nights in Lima. Each hotel (Rio Sagrado, Inkaterra, Monasterio, Titilaka, Miraflores Park) was beautiful, rooms were comfortable and well-appointed, and each room offered a beautiful view. Our guides were well-informed, courteous, and professional, and the drivers were excellent. We were met at each location and were escorted to airport or train station after our visit there. The sights we experienced in each location exceeded our expectations. Peru is a beautiful country with a rich archeological and cultural heritage which we were so pleased to experience. Everywhere, the people we met were friendly and helpful. The restaurants in our hotels, those which were part of our package, and those which we chose on our own served tasty, high quality, local food uncontaminated by outside influence. Peru does not receive enough credit for its cuisine What a wonderful trip! Our thanks to George Warren at Jacada, to our guides and drivers, and to all the people who made our journey so pleasant and memorable. We would certainly consider traveling with Jacada in the future.
We had never been to South America, so we entrusted Jacada to plan the most luxurious 12 days for us in Argentina for our honeymoon. From the moment we landed in Buenos Aires, we were greeted by our private guide and driven by our private driver to our hotel. Each hotel we stayed in was amazing. Every time we arrived at a new location, we were greeted with gifts and champagne/wine.The staff at each hotel were very attentive and professional. We were able to visit three areas of Argentina on our trip and the travel guides made it very enjoyable easy for us. We were completely spoiled on our honeymoon and George Warren could not have designed a better trip for us. I highly recommend using Jacada for your individually tailored vacation. We can’t wait to use them again.
Wonderful trip to Chile. Jacada made us feel well cared for and allowed us to fully enjoy the trip without stress. Pretty amazing.
We started our trip in Rio. It didn’t live up to expectations. The hotel in St Therese was hard to get to especially as the tram tracks were dug up and roads closed. Our guide led us to the obvious places which is, in retrospect, a waste of resources. They are easy to get to and we should have spent time with Jacques seeing less obvious sights. Actually I was a bit under the weather and couldn’t really celebrate my 60th as planned. To add a black mark on Rio my wife’s debit card was cloned! Leaving Rio behind we headed north to Iguazu. A wonderful 2 days spent at one of the best hotels we have found. Our tour guide (Horst) was not up to the Jacada standard but that was not too much of a worry as the venue speaks for itself. Strangely I couldn’t find any information about the geology. We flew via Salta to Mendoza and this was the highlight of our stay. Jacada chose a wonderful winery to stay on (Club tapiz0 and our guide (eduardo) could not have been bettered. Suitably wined and dined we headed off to the lake district – Barriloche. Our orientation tour was stupendous – what vistas!! Our guide took us on a “sample” walk – a shame really because we should have gone further while the sun shone. But as if to prove that you can’t have everything the next day nature threw a late snow storm at us. We stayed in at a very well appointed lakeside hotel (El Casco art hotel) but the staff seamed to think they were Swiss/German.: abrupt and unhelpful. The choice of a venue to celebrate our 25th was excellent – a hideaway gormet restaurant up in the hills. As we left Barriloche the sun came back so we left the lake district with good memories. Next stop was the glacier national park. It may be useful if Jacada can make contact with the outfitters who hire out clothes for the glacier trip. we really did traipse around Argentuna with all the snow gear just for four essential hours. Las saucis was another inspired choice of hotel. Jacada didnm’t pre-book the glacier tour which I find strange. Actually the guide provided (laura) was very pleasant but didn’t have a lot to do as we joined the ice trek. Watching and appreciating glaciers and imagining how they shape our landscape was a really worthwhile thing to do. Having had so much fresh air we flew up to the sprawling city of Buenos Aries. French architecture and British engineering to quote our guide (Dario). Perhaps Jacada should have thought of an evening at the Opera/ Alos we hadn’t yet played golf (a nine hole garden in Mendoza and 8 holes in the snow at barriloche dion’t count) and decided that we should get a game in. The local travel company were absolutely hopeless in this regard. One reson to play was to spend all the pesoes that we’d changed. Jacada ought to have advised us that not only to the local love USD but they give you almost twice (!!) the official exchange rate. we ended the trip in fine style with a very intimate Tango show. What agreat trip!
Jacada Travel did an outstanding job in helping us plan our trip to South Africa. Every aspect of the trip — the in-country travel, the lodgings, the tours, and the restaurant choices — were terrific. I will recommend (and I have recommended) Jacada Travel to anyone thinking of travelling to South Africa (or anywhere else Jacada Travel organizes trips). Samantha Kelly was particularly helpful and always very responsive. I wish all businesses were run as well as Jacada Travel.
Sam(Samantha Kelley), Sam, Sam is a name I announce with joy. I called Jacada Travel and Sam was my first contact. I told her what I was interested in traveling to South Africa for our 50th wedding anniversary. I told Sam that my wife wanted luxury and first class treatment; Sam delivered. We stayed at the Ellerman House, La Residence, Dulini Lodge, and Royal Chundu. All four places knew about our anniversary and suites and champagne were waiting for us. The food was to die for along with the service at each stay. Kathy was so pleased, she wrote a favorable review concerning the Dulini Lodge to the Trip Advisor site. Finally, Jacada was there when Air France cancelled our flight back to Boston. An airport agent made new arrangements and we flew back without a problem. Now, that is what I call a first class operation. Thank you Jacada.
In Hawaiian “no ka ‘oi” simply means “the best”. My wife and I have always done everything on our own when traveling so going through a travel agent was a first for us and “luxury travel” was also a first. The best I can say for Jacada in general and George Warren in particular is that — every single thing they said they would do they did. It was also done when they said it would be done. There were a few surprises though, like the tango show where when we got there we were seated, literally, front row center. Also the restaurant where we were seated right next to the kitchen (an honor) where we could watch what was going on and converse with the chefs. Every hotel they booked for us treated us as if we were the most important people they had on the property. Jacada is truly “no ka ‘oi”.
everything about the planning and execution of our trip organized by Jacada travel was truly superb! Six of us went and all are of the same opinion that it was wonderful. we highly recommend them for travel plans.
As long as price is not a restriction Jacada can be relied on to put together a superb tailor made holiday to fit your requirements. Like all travel companies they have their favourite destinations, hotels etc to persuade you to go to but at least in their case your are assured luxury, good service and well organised trips. Their level of detailed planning is top notch
Jonny at Jacardi Travel made my first trip to Africa easy. I traveled to Uganda, South Africa, Botswana, Zambia and Zimbabwe and every detail of the journey was handled with care by Jonny. I never had any question regarding air or ground transportation or lodging and all of the camps were first rate. I’d recommend this trip to anyone interested in experiencing Africa for the first time.
George at Jacada arranged the vacation of a lifetime through all of Peru – Lima, Cusco, the Sacred Valley, the Inca Trail to Machu Picchu, the Nazca Lines, the Amazon basin! Every hotel was impeccable. We ate the choicest meals. All arrangements were made for us, and the local guides were knowledgable and friendly. Even the cook on the Inca trail was able to cook a vegan menu for my wife, which was quite a surprising and welcome touch. I’d recommend Jacada highly!
Jacada handled EVERYTHING for our 12 day Peruvian adventure. From the planning to the guides to the in country assistance, everything was top notch and no detail was left unmanaged. Jen Richt planned an exceptional trip for us and our itinerary was filled with the most interesting sites, and most luxurious accommodations. Our Peruvian guides were knowledgable, amiable, proud and fun! I would recommend Jacada to anyone who wants stress free travel where every single detail is handled and you are tended to from start to finish.
Our Jacada experience made this a trip of a lifetime! It was always going to be a great trip but the selections of accomodation, experiences, guides, tours etc from Jacada jetted it into the awesome category. Everything had been chosen from personal experience and you could tell – even some of the people looking after us complimented Jacada and commented on how lovely Sam was. The Jacada experience smoothed the way through South Africa for us – never once were we waiting at an airport or lost on where to go as there was always someone there for us! The personal touches left for us were appreciated and unexpected and the responsiveness of Sam when we had a minor hiccup (unrelated to Jacada!) was outstanding. Highly recommend Jacada and can’t wait until we talk to you again for 2016!
Great hotels and service all the way through the trip. Peruvian food and service was excellent. The Amazon boat was luxurious and alll the staff were very knowledgable. The only complaint was that the airline connections were painfully long.
My family has recently returned from a wonderful holiday in South Africa. Sam from Jacada was excellent in helping us to plan our itinerary taking into account our individual preferences, and giving recommendations which were based on personal experience. All our accommodation was of the highest standard and our tours and Safari experiences were amazing! Everything went smoothly and all transfers were on time and very professional. We were given lots of helpful information before our holiday, our many questions were answered in full, and we felt confident that we would be making the most of our holiday in South Africa. I can highly recommend Jacada Travel to anyone looking for a special holiday!
Emily heard what we wanted, sent us choices, asked questions, gave advice and in four short days our plans were finalized. So nice to work with someone so professional. Everything on our trip was exactly as presented, no mistakes, mis communication, excuses. Really nice to have such a great experience. And they follow up all along the way, really a quality experience.
When our intention to visit the Galapagos Islands and Machu Picchu became more concrete, I started to search the internet for travel agencies and stumbled across Jacada. After I sent an e-mail on a Sunday afternoon, neither did I expect to receive a first call only hours later, nor a complete first draft itinerary few days later. What followed were very professional communications with the Jacada representative, great advise and suggestions upon hotels and sight seeing options to get everything we wanted on our schedule, but even more we could imagine. Being a critical customer, after that perfect start with planning, I was very curious how the promises would be turned into delivery, which in my opinion is the only thing that counts. Now after having returned from a 3.5 weeks trip I can confirm: All promises were kept and our high expectations on a luxury travel provider were fully met! Top hotels everywhere, a great cruise through the Galapagos Islands, experienced and knowledgeable guides in Ecuador and Peru, and the feeling of being taken care 100% every day of our tour made the difference for us. Having met other many other travellers with problems with the altitude in Peru, we really appreciated the sequence Jacada put together for us (Sacred Valley, Machu Picchu, Cusco, Lake Titikaka), so we could enjoy every moment at these places. Personal letters and individualised additional suggestions for visits restaurants etc. at each of our stops just topped all the selections. Honestly, I was a little bit sceptical about travelling with a tour itinerary only and not the usual booklet with a number of tickets and vouchers (which in our case with all the different hotels, transfers and visits would have been rather thick), but everything was prepared optimal; we did not have to care about anything. Well, as a summery: When ever we will be travelling to places Jacada is represented, they will be our only service provider.
I came across Jacada while searching the web for luxury vacations in Peru. I honestly was not familiar with the company so I did a bit of research and found them to be a well rated and very reputable firm so I proceeded to work with them. I’ve reached a point in my life (50’s) where I am willing to spend a bit more to ensure I have more upscale accommodations, personalized / private tours, and a well thought out itinerary that reflects my interests and affords me the opportunity to make changes along the way (e.g. starting the tour an hour later, spending less / more time at a place depending on my level of interest, etc.). Jacada is just the place to arrange such a trip. From the beginning, George, our “Director of Travel Design” worked with us inquiring about our likes, dislikes (e.g. city vs. countryside, types of foods we like, activity level and interests, etc.). From there he proceeded to develop a detailed itinerary that we further fine tuned. He also provided extremely helpful guidance on the timing of flights (to avoid issues with fog, etc.) that demonstrated a high level of detailed knowledge of where we were traveling. This expertise became even more evident as our trip progressed and all the well orchestrated pieces of our trip flowed smoothly together. George had a knack for knowing when we would need a break and built that into the trip, but also ensured we were situated in hotels that could easily and cheerfully facilitate relatively spontaneous requests like “we would like to go on a horse back ride today” or please get us a taxi to the ruins of Ollantaytambo (both of which we did!). The planned private tours on the trip were provided by absolute top notch guides. They knew their profession, country and sites and really made you feel welcome and ensured the tour was meeting your expectations. In fact one day my wife was feeling a bit off and the guide immediately said lets go the pharmacy and get her an electrolyte drink (which was what she needed!). He proceeded to go in and buy it for us as it was clear his concern was for her well being. His quick thinking and generous nature allowed us to enjoy a tour that otherwise might have been quite miserable. When we wanted to start a tour an hour later (which we did a couple of times) we simply asked, they made a quick phone call and all was set (one of the beauties of a private tour!). The accommodations were all at a minimum excellent and a couple were truly outstanding with one being the nicest hotel room I have had in my life – and I have traveled a bit for work and pleasure and stayed at some nice places in Europe, Asia, South America and the US. The sites we saw were all terrific and indeed reflected what we had shared our interests were. Having the private guide allowed us to tune them as we went along, for example at the Maras salt ponds we decided to walk through them and take about a 1/2 hour hike down the mountain (with our guide) to meet our driver vs. simply jumping back into the van. Had we wanted to not take the hike that was OK too. The entire trip was nearly flawless in terms of execution and meeting expectations, though we did have two relatively minor glitches, and in many ways how these were handled speaks volumes to the quality and reputation of Jacada. The first happened when one of our in country flights was a bit early. I could not find our guide. I called the local contact provided by Jacada, who immediately picked up the phone, assured me the driver was there and asked me (while staying with me on the phone) to look again. Sure enough I quickly found our guide. The issue seemed to be that our flight was (as mentioned) early so while he was likely there he just had not gone to the greeting area early. Had the flight been on time this would likely not have been an issue, but it does demonstrate that Jacada had planned for such things and ensured I had a contact. The second minor issue was our tour at Machu Picchu was listed as a private tour but we ended up in a small group (5 people). While I didn’t think much of it at the time, I casually mentioned this to George upon our return, he investigated, indicated it was a mistake and promptly provided us a refund for that tour, now that is integrity! There is no doubt Jacada is a first class operation to be trusted. And while the tours they arrange are “luxury” they are not what I would call obnoxiously expensive. Sure they are a bit more than being carted around on a bus with 30 other people and staying at mass market OK hotels, but the benefit of doing it through Jacada is a tour that is yours, providing a personalized experience and the flexibility to make it meet your needs and wants as you go along. Arrange your next holiday with Jacada – you will be glad you did!
Because of a relatively short timeframe, we were having a hard time finding the perfect safari lodge and the perfect dates. Byron kept looking until we found it. He made sure that everything on the trip was well timed and that we were always taken care of at each leg. The accommodations he selected were beyond expectation. There were little surprises throughout and quite honestly it felt like being royalty.
Jacada Travel were great from day 1, very professional, always willing to help and offer their opinion to help tailor the trip to our needs. I will definitely be using their services again in the future and would recommend them to anyone.
There is not one thing I would add, subtract or alter to our vacation in Africa. From the moment we stepped off the plane in Johannesburg to the time we were back in the airport to return home we were taken care of royally. Our trip involved four camps, three countries, border crossings, little 6 seater planes and all of it was handled efficiently and with attention to our needs. I have dietary restrictions which Jacada informed the camps about and with one exception, which was not the fault of Jacada, my needs were met with delicious, carefully prepared meals. (The exception was sorted out by Jacada to our satisfaction within days of our arrival home.) Each camp provided us with a different experience, as promised by our wonderful agent, Byron Thomas, but all of them went above and beyond to help us celebrate our anniversary. We had private dinners, lunches in the bush, on a private island. . . I had ridiculously high expectations for this trip and anticipated it with such exuberance that my husband and I feared it couldn’t live up to our hopes. I have to say that not only did it live up to those expectations, it exceeded them in every way. I can’t recommend Jacada Travel and Byron Thomas highly enough–I hope to travel with them again in the future!
Our trip to Peru was the second vacation we’ve arranged through Jacada Travel. It was every bit as good as the first one we did to Chile in 2011. George was extremely helpful, working with our schedule and our wish list. His suggestion that we end our trip at Lake Titicaca paid off handsomely. It ended up being one of the highlights of the trip. George’s attention to detail is tremendous, and his good humor made working with him very enjoyable. I’m happy to use Jacada Travel whenever we want a memorable trip. We know that all the experiences will be first class and the arrangements will come off without a hitch. Thanks again for a great trip. We’re already thinking of the next one – this time, maybe Africa.
Booked through Jacada Travel for the first time as their website was the best and they offered to tailor my trip to our requirements. Byron phoned me back within 2 minutes of my first email enquiry and immediately had some great suggestions on how to improve the itinerary to get more out of our trip. His passion for Africa showed in his personal knowledge. He put together a first class trip with all the elements and transport meshing together seamlessly. The ultimate was being met off the airbridge on arrival into South Africa and whisked through immigration – fantastic.
We were met on time in a clear and efficient manner at every turn during the three weeks of our travel. Our guides were both helpful and friendly, speaking English in a very understandable manner. They acceeded to our every desire and were available at all times. Some of the food could have been better, but most was very tasty and appropriate to the country.
It’s hard to imagine a more spectacle-packed trip than what we wanted for our honeymoon in South Africa. Being from the United States, I had reservations on travelling such a far distance to a place I had only read about in school. My fiance (now wife) had been saying for years that an African safari trip was on her bucket list. After 2 years of convincing me to take the dive, we decided to plan our honeymoon in Africa! 4 weeks and 3 travel agents later we landed on the webpage for Jacada Travel. Seeing that they were based out of London, again I had reservations. We emailed Jacada and received a rather quick response from Tess Van Der Walt. Seeing that there was a 6 hour time difference, I was quite impressed. We told Tess that we noticed a travel package on their website called “The Magnificent Seven Safari” that really seemed to encompass everything we wanted to do. After all, travelling that far I decided we were going to do it all! Tess asked us some preliminary questions to get an idea of just what we wanted. Not only did she offer us multiple options for places to say and things to do, she put it all down on paper so we could sit down and review together. We picked out exactly what we wanted with the help of Tess’ wonderful recommendations and expertise and 4 months later set out on what would be the best journey we had ever taken. We arrived in Cape Town only to be greeted by a nicely dressed man, wearing a name tag and hold a sign with our name on it. This made me feel totally at ease considering I was in a foreign country with no idea what to expect. He greeted us with a smile and escorted us to his Mercedes sedan parked in the garage. Needless to say, I was again impressed. Our private drive took us directly to our first destination with no problems along the way. We checked into the Cape View Clifton guesthouse only to find a bottle of champagne and a fantastic view in our room! Yes, Tess called ahead and informed the guesthouse that we had just been married so they took extra special care of us. The next afternoon we were picked up by another private driver who’s task was to take us on a private tour of the city and table mountain. Again, we were greeted by a well dressed man driving a nice car and wearing a name tag. He immediately offered us a bottle of water and explained exactly how the day was going to go. Throughout the day we saw amazing views, learned a lot about the history of South Africa and got some great pics! He dropped us off back at our guesthouse that afternoon safe and sound. The next day was a full day tour of the peninsula, cape point, wine country and the waterfront. By this time I was at ease and ready to explore! We had the same driver as the day before which was very nice as we developed a rapport with him and made things very fun! We experienced so many things in that one day I could’ve gone home happy! A few days later we had another private transfer about 1.5 hours away to the town of Hermanus. The Whale coast. What a breathtaking place! We were greeted upon arrival at the Ocean Eleven guesthouse with a bottle of champagne and a box of chocolates. Yes, Tess made them aware of our nuptials. The re was even a note in our room from Tess welcoming us to our next destination! We spent the next 3 days walking along the cliffs, watching the wales, having romantic dinners along the water and doing a shark cage dive!! Yes, I was very nervous to do such a brazen task but hey, we’re in Africa! The company that Tess recommended was awesome! They picked us up from our guesthouse and drove us to Gaansbai (shark alley) where we boarded a boat andd set out for shark infested water 🙂 All I can say is bring your submersible camera. What an experience!! At no time did I ever feel unsafe or like the crew didnt know what was going on. Excellent recommendation Tess! Our last stop on our journey was in the Kruger National Park at a safari lodge called Ngala. Due to our finances, we had to pick a “middle of the road” lodge instead of the “high roller” lodge. Boy was I surprised by what awaited us! We again were greeted by a hot towel, a drink and an escort to our room. The rooms were quaint, well maintained and perfect for our needs. We spent 4 days seeing things I never thought I’d see in my lifetime. We were served breakfast, lunch and dinner every day as well as snack and drinks while out on safari in the morning and evening. On our last night there, the staff set up a private candlelight dinner on our porch complete with my favorite drink (which they handily took note of sometime during our stay) a bottle of champagne, and even a live singing performance by their staff members…right on our porch!!! We made friends with our safari ranger as well as 2 other couples from New Zealand while we were there. I never thought I’d have friends more than a continent away! All in all, Jacada and the companies they work with are second to none. All of the detail and planning that goes into each trip makes you feel like you are their only client. Tess emailed us the day after we got back to see how our trip went and asked for photos as well. She was genuinely interested in what we wanted, how we felt, how our travels went and what worked for us. I would absolutely recommend Tess and the rest of the Jacada team for any and all of your travels!! Thanks again and we will definitely be using your services again on our anniversary!!!
Jacada made sure that every aspect of our stay was taken are of to the highest level. Their planning enabled us to feel calm, safe, and welcome our entire trip. Their service start from our step out of the secured area of the airport and continued until trip concluded, again at the airport. The guides provided to us were able to answer and questions related to our trip and/or the country. The flexibility allowed while planning continued during the trip which allowed us to enjoy every moment. I highly recommend Jacada Travel to anyone going abroad.
We had an incredible trip to hike the Inca Trail and visit Machu Picchu via Jen Richt at Jacada Travel. From our tours in Cusco, to all of our transfers and the amazing experience at Enigma Tours (the trek)….we were completely taken care of! It was a seamless, wonderful adventure and would absolutely book through Jacada in the future!
It was going to be the first time for me and my father to South America, and I stumbled upon the name “Jacada Travel” in many articles and thought of checking it out. The website did enough impression to make me decided to contact them. Since that moment, I have been very taken care of by my travel designer, [Name] Owens. She crafted an extremely beautiful plan that fits almost everything we want to see within our limited time. This plan is refined couple times along the way, including last-minute change due to our visa situation. She has been extremely patient and helpful to us. The trip itself was fantastic. Jacada did a great job in adding many personalized touch throughout our trip. Very friendly guides and drivers who knows our taste, welcome gifts upon arrival to every country and every hotels, and lots of letters from [Name]. Our hotels are all amazing and fits our preference of what a good hotel should be. There is absolutely nothing bad I can think of. It has been one of the most memorable trip for us. It’s even better to know that the price we paid are only slightly higher than what local tour providers in Indonesia would charge us; but we got WAY better hotels and services. If there is anything Jacada can do to improve what has already been a really wonderful service, is if they can take care of visa applications as well. Otherwise, all my thumbs up for them! p.s. If you want to know EVERY single detail and experience of my recent trip with them, check out my blog by searching google and type “Travelog christian leonardo jacada” (since this review does not allow me to post any link, apologize for the inconvenience lol)
We had a fantastic 10 days in Peru organised by Jacada. We didn’t have to put much into the planning coz Jacada really knew how to make the most of the 10 days. We were met by representatives at every stop and our guide, Oscar was fantastic. The hotels were really magnificent choices. It was great to know that we were not missing anything important since the trip was planned with someone who knew the area. Thank you Jacada for a wonderful experience. We now really want to explore more of South America. Looking forward to planning our next trip.
The destinations were outstanding (excellent advice from George, as usual), the guides all very good and very fluent in English, the hotels as good as they can be in Bolivia. We were picked up on time and taken care of flawlessly. When one of our flights was cancelled due to bad weather, the reaction was swift and efficient. Great job!
This trip when being planned had minor issues with Safari lodge reservation, Once booked and after receiving assurance from Samantha Kelly, JACADA travels provided my family with an opportunity to experience an outstanding and beyond imagination trip that we will cherish a life time. We loved the movement we landed in Cape Town and enjoyed the trip until left Johannesburg airport back to London. We enjoyed the Ngala safari lodge and services. We really like to thank Elliott and Jimmy, ranger and tracker who took all efforts to show us the big five and more. We want to go back and Samantha will be our adviser and planner. she has become a friend and JACADA is truly a outstanding travel company. We had heard about JACADA prior to travel and this trip has demonstrated the JACADA’s outstanding planning and service . Thank you.
Jacada provided friendly and personal service throughout. Questions were always answered in good time and practical guidance was provided to ensure the holiday was tailored to our requirements. Throughout the holiday itself the local representatives in Costa Rica ensured that ourselves and our luggage were always in the right places at the right time which is essential for a holiday with multiple destinations and transfers. We loved our personal welcome notes from Jen at Jacada at each of our different accommodation. All in all this was never going to be a cheap holiday but you get what you pay for. We had a fantastic holiday tailored just for us and would recommend this travel company.
Everything turned out as planned and outlined by Jacada. Arrangements for airport pick ups/drop offs, hotel rooms, mini tours and guides were excellent.
From the first interaction our entire experience with Jacada Travel was excellent. When we arrived in Capetown the weather was lousy and this immediately disrupted our plans. Jacada’s in country support Tracey Wren from New Frontiers immediately went to work to reschedule our activities in an effort to get us on a shark boat which they knew was very important to us. They were prompt and highly responsive. While we all know you cannot control the weather our vacation would have had a disappointing start without the diligent work and relationships of the in country agents. All the reservations, payments, transfers and connections were all on time or early. If you are ever going to Africa for the first time and want to have a great experience and lower your stress level use Jacada. They have great people who know the area and the activities. Our family would definitely use them again. Chris, Sandi and Ben Higgs
The best trip I have ever taken! From the first phone call to throughout the trip to the return flight home I felt 100% taken care of! There was no travel stress because jacada took care of everything! I felt like a celebrity being whisked through the airports, bypassing lines, and having people do the check- ins for me! My next few trips will be with Jacada because you truly get your money’s worth. Tess, in particular, was fantastic! She took the time to get to know us and planned things according to our likes and interests! 2000% better than expected!!!
Where to begin…………The four Wheelers came away from this experience individually and collectively using words like “life changing”; “profound”; “unexpected”; “beyond expectations”; “different”; “more than expected”; “awe inspiring”. We all agreed that our 2015 vacation will most definitely be a return to Africa……..I have personally travelled to over 50 countries and the place that I want to go back to is Africa….certainly Tanzania, but perhaps more broadly to encompass South Africa; Botswana; Uganda; Rwanda and more. The accommodations : outstanding but very different in each locale. Legendary Lodge : made completely welcome by Russell and his staff…..superb quarters but next time we’ll start our trip with two nights there not one. Crater Lodge was like living in The Shire (I’m sure I saw a Hobbit or two….although it might have been a baboon with big hairy feet)…………………quaint, but the ultimate in luxury with staff that excelled and seemed genuinely (as opposed to it being their job) wanting to please and make us welcome. The walks back from dinner accompanied by our Askari knowing that Cape Buffalo or Elephant lurked yards off our path was exhilarating and an adrenalin rush….food was outstanding and accommodations themselves were 6 star….including the rose petal bath each night for Candace Chem-Chem : great food; charming hosts/hostesses/ loved the baby mongoose/ walk with the giraffes; discovering the “Little Five”; breakfast amongst the Baobab trees; and the spectacular Sundowner on the (dried up) lake…………truly luxury at its most decadent. Mwiba : the highlight of the trip…….stunning property; delightful hostess (Ann-Marie); incredible experiences — 15 feet from a roaring lion at 10pm….in an open Land Cruiser, in the dark (adrenalin rush bigtime); watching an angry matriarch elephant trying to find us in our blind at dusk…..with her breeding herd of 12 standing right behind her!; leopard eating her kill, in a tree with hyenas lurking directly below……and on and on. Great food and a willingness to feed us at any hour whenever we came back after dark; service from the local staff who would put the best restaurants in the world to shame………………who’s “you’re welcome” always seemed to come from the heart with a smile. A day at a Maasie boma…………seemingly not as tourists but as guests who were glad to see us (except the tribe that was willing to shoot us with poison arrows if we took their photos (sorry, no pictures of them to share!). If we only return to Africa to visit one place, it will be Mwiba. How could you not want to go back? Mobile camp : great experience and the only way to get amongst the migration. Saw every animal and bird in existence I think. How else to describe it other than “life changing”…..maybe “perfect”? Thank you Sam and Byron at Jacada. You were superb!
Because I was planning a wedding, I decided I needed help planning the perfect honeymoon in Indonesia. It was *the best* decision to work with Kate Edwards and the Jacada team. They helped me find locations that would have been difficult to find, given that I had never been to Indonesia. Once we were there, decisions were all made and we felt gently guided and cared for the entire time. In addition, there were many small touches that couldn’t have been experienced if we were going alone. Flowers on beds, kind notes, gifts, etc. It was magic.
My husband and I found Jacada online when we were looking for honeymoon ideas. The different travel options look AMAZING, so I left an inquiry and received a call back from Kate. Our initial plan was to go to Thailand, and Kate helped put together a wonderful trip. When the election riots began, however, we decided to play it safe and choose another country. Kate gave us some great advice, and we ended up putting together a package for Indonesia. She was so patient with all of the changes we made, and it turned out to be a fantastic honeymoon. Jacada makes everything so easy, from being picked up at airports and hotels with a private driver and guide, to putting together the itinerary with everything you want to do, to notes checking at each of your stops. Everything is seamless and easy. I will say, however, even if you are adventurous like I am, there is room for that as well! Kate planned some rafting, elephant riding, and hiking for us as well. Whatever you are into, you will be able to find it stress-free with Jacada.
You can trust Jacada and Byron, met them online and did not what to expect. Every expectation was exceded.
Our trip designed by Tess at Jacada Travel could not have been better. She took care of every detail and we were treated like royalty. She booked us into lodges that were gems and they had all the amenities that first class travelers should have. Tess was a dream to work with, listening to all our concerns and wishes. She was easy to contact and responded in a timely manner after hours. This trip turned out to be much more than we imagined it would be. We highly recommend Jacada Travel and be sure to ask for Tessa Van der Walt for your African trip.
Tess did the most amazing job organizing our trip to match out wants. South Africa, Botswana, Zambia, johanesburg and Mozambique with never a hitch. Never a single late driver, perfect transfers through many countries, and a trip tailored to our desires with the right amount of direction. Would use again in a heartbeat!
Byron at Jacada did an amazing job organizing and planning our trip to South Africa. Everything ran smoothly and we were able to do things only locals know about. My husband and I were able to focus on our adventures (safari and shark cage diving) instead of worrying about the details. I highly recommend this service.
We already had a safari in South Africa we bid on at an auction. So I was researching other options to add on to the trip. I contacted Jacada travel online and Sam immediately reached out to me. She was so friendly and helpful in helping us put together our itinerary. Within just a few days we had everything put together for an amazing trip. She recommended the most amazing places to stay and the best tours. When we arrived everything was taken care of including our transportation. It was such a relief not having to worry about the details. The trip was absolutely amazing and everything went according to plan. A truly memorable trip that we are still talking about months later. I cannot recommend Jacada travel and Sam enough. Thanks for the trip of a lifetime!
I would recommend Byron at Jacada Travel to anyone – he designed a trip for my daughter and I that was absolutely perfect! We were taken great care of and the hotel and Game lodge that were chosen for us were gorgeous! The day long cape tour was unforgettable and our driver was very knowledgable! So glad we included several days of Safari per Byron’s suggestion – an incredible experience that we will never forget along with gourmet food at every meal! The Londolozi Varty camp was breathtaking and luxurious at the same time, and the staff was everything we could have asked for – not a thing we would change, except to stay longer!! Jacada took great care of us!!!
This is the second time that we have used Jacada Travel, and we could not be more pleased with the professionalism and attention that we have received. Both trips to South America were well planned and came off without a hitch. Even when there was a miner strike in Peru, the agency took care of us beautifully. Thank you, Jacada.
Tess listened to what we were looking for and followed through in every way. No detail was left unattended, and we loved every one of the properties she selected. Can’t recommend her heartily enough! We can hardly wait to get her help planning our next big trip.
We choose Jacada based on the easy to use and informative website. We had a very good experience planning our African honeymoon with Jacada. They provided us a dedicated agent and really listened to our opinions to personalize every detail of our trip. We had many locations and flight transfers in our trip. Each transfer was seamless, we were met with personal greeters and friendly guides at every stop. I loved the attention to detail from the travel package to champagne waiting for us at every hotel. I also think we got the best rooms because of booking through Jacada. I would recommend Jacada and Tess to anyone and will continue to use them over and over again. We already booked our next trip through Jacada to Ecuador!
We found Jacada travel through the internet, not a usual means for us to make complicated and highly particularized travel arrangements in a country unknown to us. We found them extremely thorough, detailed, and perfectly reliable. In every instance our guides, drivers, pilots, boat captains, etc etc showed up precisely on time and carried out every arrangement impeccably. When I had some questions about an arrangement, on a Sunday after hours, I sent an email and received an immediate reply, followed by a telephone call from a local agent who obtained and forwarded the requested information. Turns out, I had already received this information and was unaware of it. My only cavil – on one private flight with light aircraft, we had only a pilot, and no co-pilot. Since we were being fetched from a remote location, it wasn’t possible to remedy this on the spot. Other than that, absolutely no issues. I would definitely use them again without hesitation, would be clearer about the co-pilot issue.
George worked with us to prepare and execute a fantastic trip to Peru where we saw fantastic sights. The trip was very well organised and went faultlessly. The hotels were excellent and the food was excellent throughout. The itinerary was well thought out and took account of the altitude in such a way that we did not suffer from it at all. The guides were very good and made the sites and museums come alive in a brilliant way. All done in a very cost effective way compared to the opposition.
We had a wonderful trip to South Africa and Zambia. No detail was left out and we saw everything we were looking for. The staff at Jacada were always available before and during our trip to ensure everything went as planned. All accommodation’s were first class.
We had an awesome holiday and packed a lot into 20 days with moves by plane, rail or coach every 3 days. Everything was organised for us everywhere with minimal delays throughout. The Hotels were excellent and to the standard we expected. All the guided tours were brilliant, very informative and a must in certain areas especially Lima where we visited sites that would not have been obvious to the average tourist. We visited Lima, Puerto Maldonado , Sacred Valley, Machu Picchu , Hirham Bingham (superb) , Cusco , Andean explorer, Lake Titikaka, Colca Lodge Colca Canyon , Arequipa and finally Lima. A really memorable trip.
We are so glad we went to Argentina, and equally pleased that Jacada was our guide. Positives: The right amount of time on our own and with the guide, just my husband and myself instead of a group of strangers traveling with us,fabulous food, small boutique hotels, local guides, and best of all: very customized to our wishes and interests. Negatives: none
My family and I have travelled with Jacada Travel twice now to South America – Peru and Ecuador/Galapagos. Both trips have been at the top of our bucket list for years, and Ciara at Jacada made sure that the trip met every one of our high expectations! Ciara and the team at Jacada helped tailor the accommodations and tours to our style, taste and budget, including a luxury camping trip along the Inca Trail to Machu Picchu in Peru, and a wonderful cruise with my 10-year old daughter in Galapagos. Jacada ensures every detail is taken care of, arranges all your transfers and tours, truly allowing you to have a car free vacation. Everything is first class and better than you expected. Jacada and their local guides also helped arrange a flight back from Peru when my grandmother fell ill while we were away. We are working on a trip to South East Asia with Jacada next!
I dragged my husband on a vacation he didn’t want to take even though he was the one to arrange it through Ciara in Jacarda Travel. He eventually had to admit that he loved the trip as much as I did. He has always been a keen photographer and the Galapagos’ are a photographers dream. I was happy to be his equipment carrying assistant. We had the benefit of meticulous planning by Ciara. We relied heavily on her recommendations and they all turned out perfectly. She was cheerful, efficient and good humoured as well as extremely knowledgable about her specialist area. I think she thought we might end up lost as she kept in touch frequently until we were safely on board the Grand Odyssy and then again afterwards until safely on the plane home. I suppose any complaint would be that we could have stayed longer. The smaller boat, the Grand Odyssy suited us much better than a large ship. The accommodation was surprisingly spacious and comfortable. The captain and crew did their best to make us feel at home and we did. Our Naturalist guide, Jamie ruled our days like a military commander. He was determined we should made the most of our visit but in a gentle and patient way. He gave us enough information without making it seem like a school outing. Our fellow passengers turned out to be an enjoyable crowd and we all got on well together as we shared and laughed about ‘wet’ and ‘dry’ landings! Altogether a five star experience and we would not hesitate to travel with them again. I can highly recommend Jacarda Travel. We met other people on our trip who had arranged their vacation with Jacarda and they were as impressed as we were.
If I could, I would give Jacada six stars. I have traveled extensively over the last fifty-five years everywhere in the world except Sub-Saharan Africa which was an unknown region to me. I decided to rely on a travel firm to arrange this trip due to my ignorance. Having looked at several travel organizations, I decided on Jacada due to the positive information available and the outstanding way in which they handled my initial inquiry. I was not wrong. The entire process of finalizing the trip was a pleasure and I was treated both courteously and efficiently. I more or less went along with their recommendations and have to say that the trip was one of the most pleasant of my life. Everything was perfect, both from a logistic standpoint and cultural one. All of the guest houses, lodges, and hotels were wonderful as were the sightseeing which was arranged for us. Before leaving, I wondered how it would be possible for so many arrangements to work as planned but they did! I was amazed that there was not even the slightest glitch. The places we visited on our sightseeing were exactly what we wanted to see and do. The travels around Cape Town took us to places which are stunning and unique. A gourmet tour of Cape Town was special including visits to local eating places.. Our stays in the game reserves near Kruger Park were a grand success in all senses. We saw all of the different animals, the accommodations were stellar, as was the food, and the attention both from the guides and the house staff incomparable. I cannot recommend any firm more highly and without question will use their services on my next trip to Africa. They know the area and what their clients like to see and do. I congratulate them on running such a good organization.
From the very beginning to the end of the trip, Bryon was superb. He listened to our interests and guided us in selecting the best itinerary and lodgings for us. Every detail in country was handled perfectly. We were met by knowledgeable in country airport guides and drivers. The hotels were marvelous and we usually were given free upgrades. The private guides were knowledgeable and took us to all of the places that we hoped to see. Worth every penny of the cost.
Emily Opie who was our travel consultant did an outstanding job. Lima, Sacred Valley, Cusco and of course Machu Picchu were outstanding experienced. The guides, the food, the accommodations were all wonderful.
When we contacted Jacada we knew we wanted to go to southern Africa and had a vague idea of what we were looking for (safari, young animals, nice accomodations, etc.) But other than that we were clueless. Tessa Van Der Walt from Jacada listened to us, took into account our budget and time allowance and designed the PERFECT trip from start to finish. It far exceeded our expectations and was the trip of a lifetime. We saw and experienced much more than we thought possible; not only the big five, but youngsters of every species. The people we met along the way were incredible and the accomodations, food and service were fantastic!
My husband and I took a trip to Chile with Jacada Travel. We visited Santiago, Patagonia and the wine country. George, our agent with Jacada, helped to plan a perfect trip! Our accommodations were incredible, all of the transfers arranged by Jacada were perfect without any glitches, and everyone involved very friendly, helpful and professional. I would absolutely recommend traveling with Jacada to anyone. It was an amazing vacation, exactly what my husband and I were expecting.
We are big travelers, and have only worked with one other company in planning our travel. Jacada went above and beyond, and George was a pleasure to work with. We always had reliable transportation waiting for us, helpful guides, and best of all discovered towns and restaurants that we would not have stumbled across. Would recommend them to anyone traveling in uncharted territory that wants quality service, accommodations, and advice. Thanks for a great trip!
We have just completed a two week adventure to Tanzania and Zambia with a day trip into Chobe National Park in Botswana. Planning for a trip to Africa is not like planning a trip to other North American destinations. It requires a lot of research and is very different from we are used to arranging. Accommodations vary from hostels to luxury. With what we wanted in mind we contacted several companies and the one we chose was Jacada Travel based in London, England. Jacada planned an amazing safari for just the two of us. Everything was totally planned and that is what we wanted. Questions were answered quickly and the trip was exactly what Jacada set out for us. We couldn’t have been happier. Way to go Jacada!
George Warren at Jacada was easy to work with as well very informative and knowledgeable. He was responsive to emails and willing to answer any and all questions we had. His itinerary was excellent and priced well. George stayed in touch with us during our trip and when we wanted to make a change to our plans for the last day it was done without any extra charges and we had a great day! We look forward to working with George and Jacada in the future.
Wonderful service Externally Efficient Attentive to clients needs Detail oriented
I used Jacada to book my honeymoon and it was the best decision I’ve ever made. Our agent was Samantha Kelly and despite the incessant questions, she was always incredibly patient and attentive to all our requests. All of the accommodations and events that she recommended were stunning and perfectly suited for our tastes. The beach hotel in Cape Town, celebrity chef lunch, safari lodge near Kruger, and the resort in Livingstone all were organized exceptionally well and was a perfect ending to a perfect wedding. I sincerely thank Sam for all her hard work however I blame her now for being depressed back at work and no longer treated like a king. Thank you Sam and the rest of the Jacada team!!!! Matt and Meg
Overall the trip was a huge success. As we noted the planned transportation was greatly needed, as the roads are treacherous and we were able to enjoy ourselves while relaxing in the vans. The hotels were top notch and had all the ammenities we needed. The only comment I would have about dining options, we were hoping for more local restaurants to try. All the hotel and tour staff were friendly, informative and talkative. All the planned activities were enjoyable and fun – the rafting, ziplining, golfing, hiking were exceptional. The only tour that was a disappointment was the Kayaking. It was boring and the guide was not able to spot any wildlife. The beer was cold though. Overall we would recommend this trip to friends. It was nice to be with our friends and have many memories to share. The only unfortunate event was I lost my camera on the day of the hike/spa visit. We contacted the local travel agency but they were not very responsive nor helpful. Needless to say losing my camera with all my photos put a bit of a damper on the rest of our stay. They did not say they would follow up. We told them exactly where it could be. A bit more urgency would have been warranted and appreciated.
Before taking this very expensive and unique trip, I contacted many agencies including the well known A and K. NO ONE paid attention to my concerns, requests and concerns like Byron Thomas from Jacada travel. It was really a collaboration that with his knowledge and my desires led to the most amazing trip ever!! Cannot wait to do it again. Here’s to you Byron. Cheers and thank you!
I’ve actually made the following review below and already made recommendations to my friend. Can’t beat Jacada, especially in Africa. My good friend, Byron, was a big help in arranging this wonderful trip. Since the destination doesn’t have to be limited to South Africa, take a look at the website for a full range of choices and price. The trip is fully customized to your needs and taste (not to forget flexible price range), so feel free to browse and ask Byron for any questions. I initially tried to book the African honeymoon through a travel agent in Korea which I personnally know (someone quite famous for arranging trips with Samsung partners and so on). But honestly speaking, professionally, I have no doubt Jacada Travel was a better choice. Personally as well, Byron’s a good sport. You won’t regret choosing Jacada and especially, Africa.
With many thanks to Byron who organised a pretty fantastic last minute week in Cape Town. All went very very smoothly although we organised our own flights and a two night stay at a guest house the connections between the whole week was the best. He worked very hard from the start to find us accommodation in what was a very busy time in the city. We were even met airside by their ground staff. The Cape Grace hotel organised by him was fantastic and only wish we could have stayed longer. We think we must have had the best room. A very special thank you to him.
I have had the opportunity to work with George Warren of Jacada to plan two trips – last year to Argentina and Uruguay and this year to Costa Rica. I have also used Jacada’s ground services in South Africa. I have found that Jacada executes flawless vacations to some of the best locations in the world. They pay special attention to the specific details and interests of the client and then create an itinerary that meets those expectations. It is done so seemingly effortlessly that it is often only after the trip is concluded that you realize how exceptionally it was choreographed. You get the best rooms in the best locations. In every trip the logistics were as described and drivers and transfers were on time. George is especially attentive and interested in making the experience as wonderful as possible. He travels to the destinations and accommodations he recommends so you know you will be treated well. I would recommend Jacada without reservation.
Anna and Jen really helped us structure our vacation (where to go, where to stay and what to do). We loved the places they recommended to us. Once we were on the ground in Costa Rica, everything was taken care of — it was a completely stress free vacation.
George Warren (Jacada) tailor made a vacation to Chile/Easter Island for my group of friends. Because he has visited Chile many times, he was able to suggest the best places to visit and offered great hotel accommodations. He prepared us for the 4 seasons of climate one might experience in Patagonia, which we did. A representative was there every step of the way (7 flights). Overall we had a great experience.
This was a great experience working with Jacada. They really customized our Brazil experience to what we needed!
Celebrating fifty years of marriage was a joyous experience in Argentina. The planning with Jacada was easy and first class all the way, Showing up was our only responsibility and everything else was done or waiting for us. Having our personal agent who was totally familiar with Argentina made the custom planning for our wants, a cinch. Food, guides, estancias, and side excursions were superb quality. Personally, Patagonia stole my heart along with the wonderful horseback riding at all of the establishments. The staff and the gauchos only added to our comforts. We will most definitely go through Jacada again.
Jacada helped our family plan a trip of a lifetime. The value of working with an agency with local contacts was clear when we faced travel delays. Jacada’s people were on the ground in Santiago, greeted us as we deplaned and ran us through customs and to our next connecting flight. We literally would not have made it without them. Tierra Patagonia, Ciara’ recommendation for Patagonia, was truly outstanding. Use them!
We have been to many places all over the globe and this trip is by far our most memorable. From the very beginning Samantha (Sam) Kelly made the whole process enjoyable. She mapped out a great itinerary that was incredible. The lodging, food, guides and field trips exceeded our expectations. We would recommend using Jacada Travel to anyone that wants to visit Africa. Make sure you ask for Sam.
I found Jacada on the internet and they provided us a tour with everything we wanted. They responded quickly and professionally. We had excellent guides and felt very comfortable traveling in Peru. All our accommodation were superior which was great after hiking the Inca Trail. We were extremely pleased our entire trip!
Our first family trip to Zambia and South Africa, planned by Byron, was so amazing that we recently booked another family trip to Ecuador/Galapagos. We know it’s going to be memorable! The whole team offered us great customer service, and we would recommend to everyone! I am so excited that Jacada has now expanded to Asia!
Using Jacada Travel was the best thing we did otherwise I am quite sure that our special 30th anniversary trip to South Africa would not have been as magical as it was. We were looked after from the moment my husband called them and nothing was too much trouble for them. Adjusting itinerary to suit what we wanted and being able to flex things to get it just right and within our budget was brilliant. The preparation before the trip, attention to every little detail, the amazing itinerary and the information that was sent to us prior to departure was just excellent. We were looked after like Royalty from the moment we stepped off the plane at our destination until we boarded again to go home. All transfers, trips etc. were done by professional staff and we were never kept waiting. The quality of the hotels, rooms and little ‘extra’s were all something else and I cannot wait to travel with them again! It really is the only way to do it!
This is the first time I ever used Jacada Travel and I am spoiled for life. The vacation was perfect. The hotels, driver and tour guides were exceptional.
I would refer Jacada(Byron to be exact) to the closest of friends and family for all travel to South Africa. Jacada and Byron, our representative, went above and beyond to assure that all of our needs were met and that this trip was fully executed to our standards. We had no regrets, hiccups or reasons to think otherwise. My wife and I can’t wait to book our next excursion through Jacada!
From the first phone call Jacada Travel was so professional, knowledgable, and helpful in the planning of our honeymoon trip. Jacada went well above and beyond what businesses do these days for their clients. We received a perfect itinerary so that we knew exactly what we needed to know for making such a trip. Their suggestions were “spot on” as for places to stay. Each new destination was as fabulous as they’d promised and every detail was always there. I can’t thank them enough for such a beautiful trip and I look forward to working with them in the future. Thank you with all my heart Jacada. The white roses in the rooms did not go unnoticed either. You are absolutely top notch and first class.
I had a fantastic experience with Jacada Travel. My father and I worked with Byron at Jacada to plan a safari in Botswana’s Okavango Delta. From the initial planning stages through the end of our trip, Jacada provided thoughtful, high-level service. It was one of the best trips we have taken and we will definitely return to Jacada for the next trip!
Our 10-week trip to Argentina, Chile, Easter Island, Bolivia and Brazil was amazingly executed down to the smallest detail, which was no small feat. Everything was pretty much perfect – the recommended hotels and excursions amazing and perfect for the family. A lovely touch was the personalised message, from George, in each new hotel welcoming us to the hotel and the new area. No complaints!
I could sense that the Travel Designer (Jennifer) is somehow tracking our every move and always communicating with the people on the ground that on the needs to have her clients be looked after well. Our journey was tight with many early flights to catch (new year’s day at 4 am). Assistance to ensure breakfast is available at check out desk at early hours; guide in attendace to ensure assistance on check in in crowded and non english speaking airline ground staff is taken care off are some of the small things that makes the difference in our travel experience. Of course getting the best rooms at the best hotel/resort repeatedly is another crown to Jacada! I think it is not only about money that you paid but the extra effort that you could feel that makes the difference. In my view in areas where they have control, they have done exceptionally well. Highly recomended and thanks to Jennifer!
This trip was vey well organized, not a glitch, everything went as planned and we had a wonderful time. Great trip!
Jacada planned a wonderful two week trip for us. Everything was set to perfection. Hotels, travel, tours, and everything else set up through Jacada was amazing. You definitely get the service and trip you pay for. We would and will use them again for another trip.
Wonderful trip to Galapagos and Quito. I would have liked to have spent more time in Otavalo but had no clue about its charms. The tour guide in Quito did not make much effort in friendliness. Was she not compensated enough? Perhaps Westerners are all similarly treated with some disdain which is entirely understandable. Jacada was always in contact with me during the planning and all expectations were met. I would definitely use Jacada again for my next extraordinary vacation.
Jacada travel organized a vacation for me that was perfect from beginning to end. I was asked what my desires were, what I most wanted to do and see in South Africa and then my rep, Bryan, made suggestions of his own. The result was a trip of a lifetime, mingling deeply moving experiences delving into the difficult history of this country with the amazingly vibrant city life of Cape Town and the eternal wonders of safari in two different safari camps. I had all the security of an organized tour with the personalization and solitude of my own private experience. I have special needs due to a mobility handicap and this was handled in a way that made me feel completely able and unhindered. I would never have thought that I could enjoy a vacation like this, but Jacada made it possible.
The fact that all the details were done for us, made our trip worry free. It was nice to know that we had a car at our disposal, and both the tour guide and driver were knowledgeable of the area. We were asked what we wanted to see, and we were able to deviate from our plans and go somewhere else without a hassle. I particularly liked the idea that I could sleep a little later and arrange my city tours on my schedule. The New Years Eve event was worth the whole trip. It was different than any other New Years celebration I had experienced. And to end off the trip the tour guide stayed with us in the airport because it was so crowded due to renovation. If he was not there speaking Spanish to the flight attendant, we would not have know which line to go to expedite our check-in. He didn’t leave us until we were safely at customs.
Our trip to Chile was fantastic! George helped to plan a perfectly orchestrated trip. The Cliffs Reserve was promised to be a surprise thriller for our family. After trusting George with this recommendation the true surprise was that it was even better than promised. An “out of the way” hidden gem with a staff that compares to none that we have ever had at any 5 star resort. My family begged not to leave after 4 nights and we miss everything about our stay at Cliffs. We had an amazing trip filled with wonderful extremes from rain forest to desert. Horseback riding on the beach, sand boarding on giant sand and salt dunes, shopping in Santiago, hiking, exploring salt flats, great food and wine and learning about Chile-perfect!
This was our first experience with a travel agency such as Jacada Travel. Our contact was Byron Thomas and without fail he answered all our questions and requests. He was an excellent contact. The whole trip was extremely well organized and there was not a hitch in our stay. The places Byron chose were all better than we had expected. From our experience we rate Jacada Travel as A1 and would recommend them to all.
Jacada listened and responded well to our brief. The itinerary they suggested was just right for us. Hotels were well chosen, guides and transfers were high quality. They created an excellent holiday for us.
My sister and I had been planning a trip to Africa for years. We just never knew how to get started. We spoke to Byron at Jacada and he took care of everything!! He was absolutely amazing. I couldn’t be happier with the trip. It was honestly the best two weeks I’ve ever had. I will never plan a trip without Byron again!
We have stayed in amazing places and had daily adventures both planned and unplanned in Costa Rica. The people here are friendly, knowlegable and hospitable. We have learned so much about coffee and chocolate production as well as the native flora and fauna. The rafting on the Pacuare River was so fun thanks to the expert guides who made us feel safe. The beach is beautiful and the water temperature is perfect. The water is too rough, however, for kayaking and snorkeling at this time of year. There is plenty to do even on rainy or cloudy days like touring a cocoa plantation where the cocoa is processed into chocolate bars and you can taste and compare chocolate from different regions. This is a rich culture. We would like to come again.
I consider myself lucky to have found Jacada to plan our trip to the Galapagos Islands. We could not have been more pleased every step of the way. They exceeded our expectations and I can recommend them highly and will absolutely use them again!
Jacada is the best for South Africa travels.
I can honestly say this tour was beyond all expectations. I was blown away by all accommodations and experiences, and Tess was a dream to deal with.
I recommend Jacada highly to anyone – our trip was perfectly planned – all of our guides were great, our hotels were great, the itinerary was well thought out. We will use Jacada again when we next travel abroad. Jen, our agent there, thought of every detail and had the trip highly organized. Thanks to the thoughtful planning, we had an incredible family trip!