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Excellent 4.9 out of 5

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24th May 2023
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8 Night Trip to Italy

The trip we had to Italy was totally amazing. Murray and Symmone did an outstanding job in tailoring our trip to what we wanted. Everything was planned out ahead of time so we could just enjoy our trip. The hotels were perfect and every driver, tour guide or anyone else that we interacted with was awesome. I would recommend Jacada Travel to anyone.

23rd May 2023
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Jacada planned an outstanding vacation…

Jacada planned an outstanding vacation for us! We had a lovely time!

22nd May 2023
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South America with Jacada

This review is regarding a recent two week trip my husband and I took to Chile and Argentina. David (travel planner) and Berni (concierge) were both an absolute pleasure to work with! They ensured that everything we already knew we wanted to do was included in our trip and helped to add some really special experiences and places that were not already on our radar. Everything went seamlessly and we loved spending time with and learning from all of our local guides as well. We will definitely return to Jacada for future international travel.

21st May 2023
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Birthday trip to Bhutan!

I had the best birthday trip in Bhutan curated, designed and executed by Jacada team. I would like to thank Charlie and Cathy for their assistance throughout the trip. You get the best out of the best wi the Jacada; guides, hotels, transportation, you name it !
They take care of every detail and they made sure i had the best out of Bhutan.
Thank you Jacada for a memorable trip and I can’t wait to book with you again 🙂

19th May 2023
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Our glorious trip to Africa

The entire trip was wonderful from beginning the planning with James, to booking dinners with Angela, to the on the ground support from Simone. The guidance and recommendations from James and Angela were spot on for our interests and tastes, and everywhere we stayed was absolutely beautiful! For a 3 week trip with many flights, destinations, and experiences, it was absolutely seamless. Africa has won our hearts and we will not hesitate to use Jacada and James for our next trip! I will continue to recommend Jacada without hesitation.

18th May 2023
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An introduction to beautiful Greece

This is the third vacation we’ve taken using Jacada Travel and they continue to deliver outstanding results. The itinerary is customized to reflect our interests, preferences and budget. This trip to Greece packed a lot into the time we had and gave us a taste of the history, culture and the diversity of the country’s beauty.

13th May 2023
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Itinerary was well planned and vetted…

Itinerary was well planned and vetted nicely reflecting our priorities. Accommodations were top notch without being stuffy. All guides were well versed on history and culture but also provided a nice balance of providing insight then allowing for breaks for personal reflection. A wonderful experience!

10th May 2023
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Sicily Trip

Everything went perfectly on our trip! Thank you for all the preparation and help you provided, which resulted in a wonderful experience. We particularly want to thank your Sicily based colleague, who was always available for a daily check-in and helpful with last minute details, and our driver, who cheerfully got us all around and provided additional insight into Sicilian life.

10th May 2023
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Honeymoon trip with no stress

The guides were great, especially the one we got in Brazil. Also, the guides were always there waiting for us at the airport when we landed. Appreciate all the little presents from the agency as well.

08th May 2023
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Andulsia April 2023

Andulsia April 2023
From the first contact to the last day the trip was smooth and seamless. Our Agent Dan our concierge Alice and our very knowledgable guides and hosts made the trip so very enjoyable. Everything Jacada had arranged for us was exactly the kind of thing we were interested in. The Alhambra, Ubada/Beaza, Cordoba, Ronda, Jerez and one of the unexpected highlights The Fiera in Seville.Our drivers were on time and the accomadation delightful. All in all the trip was a total success and we will certainly use Jacada again..

05th May 2023
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Well above expectations

Extremely well organized. Ours was a multi-facetted trip in 4 different locations in Chile and Boliva and, at every step of the way, everything worked like clockwork. The recommendations were thoughtful and well-tailored to our needs and the whole experience was above expectations.

04th May 2023
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James our travel concierge truly…

James our travel concierge truly listened to all our needs and wants and customized our trip exactly what we needed. The hotels were perfect as well as his suggestions.

Also, our guide in South Africa Samo was extraordinary made our trip! We can not say enough wonderful things about him!

04th May 2023
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They organized a tour for me in Brazil

They organized a tour for me in Brazil. I have to say that the organization was perfect, the guides were very knowledgeable, and I felt impeccably assisted throughout the entire trip! I also had a mishap at one of the domestic airports which they handled magnificently without even needing my prompt. From now on, they will be my go-to travel consultant for any trip.

02nd May 2023
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Fantastic trip experience!

This was our first time using a travel agent and it was a great experience! Our local guide in Bali, Nyoman, was fantastic! He provided so much historical knowledge and was very funny. The drive was also incredible (which was a huge plus because my husband is prone to motion sickness.

We had a great time exploring Bali. Our two hotels were spectacular!! Leanne heard what we wanted and executed! Cathy was able to book reservations and massages and Jacada was so sweet to give us a honeymoon gift!

25th Apr 2023
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Great service

Great service, very knowledgeable guides, great locations and super transport

22nd Apr 2023
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Great Guides, Food, Sites, and Tours

Our trip to Peru was incredible. We weren’t sure if we would be able to make the trip due to recent protests, but once we got the all clear, we realized we were far behind in planning. At that point, we contacted Jacada to make the magic happen, and Carlos and David helped make our trip come to life.

From the incredible food, knowledgeable guides, stunning sites, and tours we never would’ve found on our own- this was a trip of a lifetime.

Lima, Cusco, the Sacred Valley, and Machu Picchu all exceeded our expectations. Thanks to the whole Jacada team who was there to help us along the way! We can’t wait to return to Peru and find some other incredible surprises.

19th Apr 2023
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Morocco Experience

It worked out exactly as described by the Jacada team ahead of the trip. Like a Swiss watch at work. Thank you for a great family experience.

18th Apr 2023
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4 trips and 11 countries with Jacada

Jacada team is amazing I booked 4 trips with them so far during these trips I visited 11 wonderful countries.
one of my trips was a 2 month long trip to South America it was a dream .
My favorite thing about Jacada is the attention to details and making almost everything possible thank you can’t wait to travel with you again

18th Apr 2023
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UK Vacation

Just back from our second trip planned with Jacada, this time to the UK. Murray and Marta were fantastic every step of the way from idea, through planning and also during our trip. Highly responsive, accommodating and fun to work with. We’ve already referred others who are thinking about a similar trip to England. The accommodations and surprises along the way were all five star. Highly recommend Jacada, and Murray and Marta in particular. Thanks again to you both!

17th Apr 2023
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Jacada’s team did a great job making…

Jacada’s team did a great job making sure our trip to Mexico City and San Miguel de Allende was seamless. Their guides Amalia and Jaime were very knowledgeable, energetic and added stops to our itinerary that enhanced the experience. Working with the Jacada agents was also seamless. They are very responsive and were willing to be flexible to ensure our satisfaction. It is a luxury tour operator and our trip was indeed very luxurious.

15th Apr 2023
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Most amazing vacation because we hired Jacada.

Our trip to Costa Rica was perfectly planned and customized to fit our needs precisely. This is the first time we had a trip designed for us as we’ve always done the work ourselves, and I must say I will never again travel without Jacada by my side! Jacada (Charles and Carlos) took the stress and worry out of planning and traveling. I never could have executed such an amazing trip on my own. I had high expectations and was concerned I’d be disappointed but that was not the case. I am so thrilled with how everything turned out. Definitely an unforgettable experience thanks to the Jacada team.

The hotels Charles recommended were superb! The guides throughout our trip were very friendly, accommodating, and very knowledgeable. Transportation from one location to another went smoothly and drivers were always on time, if not early.

I HIGHLY recommend Jacada’s services! There is no other way to travel!

12th Apr 2023
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Unforgettable Trip

They planned an unforgettable trip.

11th Apr 2023
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Customized trip to Paris, Loire Valley and Champagne

Jacada Travel planning a perfect trip for my family, (husband and 18 yo daughter). ALL the details were taken care of without any issue. Our Senior Travel Designer, Kate and our Concierge for Europe, Symmone, helped me plan every detail for our trip. They gave wonderful suggestions for additional tours which were a must-see and the restaurant recommendations and the reservations were wonderful, giving us a variety and a real sense of the cuisine in the area. Our English-speaking guides and drivers were delightful, on time and just exceptional. Each text me the night before to confirm. Can not say enough about our experience and Jacada Travel. I would highly recommend.

06th Apr 2023
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Jacada Travel was the perfect agency…

Jacada Travel was the perfect agency for our 20th anniversary trip. The staff really listened to our wishlist and planned out the most amazing experience in South America. We look forward to our next Jacada adventure!

06th Apr 2023
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Once in a lifetime trip to India

Jacada Travel (as well as their partner in India, Banyan Tours) put together an extraordinary three week tour of India for my wife and I. We’ve been back home for two weeks now and I still can’t stop thinking about what an amazing experience we had. Our guides, particularly Sameer who was with us in Rajasthan, were really able to provide fantastic insights into the people and culture. It was so much more than sightseeing. And the hotels must be among the very best in the world with impecable service. We can hardly wait for our next trip. A special thanks to Keith, our trip designer. We can’t wait for our next trip!

05th Apr 2023
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They helped fulfill my fondest dream!

This was the trip of a lifetime, a dream I had long had. Jacada helped make it better than I could have imagined! Our personal advisors (not just one, we had two!) worked with us closely to help design a personalized trip that was perfect. The hotels chosen could not have been better, with superb locations and world-class service and cuisine. And, of course, there was personal assistance on the ground. I cannot give a better recommendation!

02nd Apr 2023
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Jacada was truly wonderful to work with…

Jacada was truly wonderful to work with from start to finish. Everyone was so quick to respond to any questions or concerns, our accommodations were incredible, all of our guides were so knowledgeable and kind as were our drivers, and the food recommendations and reservations made were fantastic! We had the best trio of our lives, we plan to use jacada again.

31st Mar 2023
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lodge to lodge salkantay

both pre-travel and during-travel support was great; communication avenues were always clear and provided. the local guides and drivers were fantastic. the hiking, views and accommodations on the lodge to lodge portion could not be beat.

31st Mar 2023
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Jacada has always delivered for us!

Jacada has always delivered for us!

30th Mar 2023
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Great customer service

Great customer service, from planning stages all the way through to following up after the trip.

30th Mar 2023
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First class accommodations throughout…

First class accommodations throughout the trip. All transportation and transfer very smooth.

28th Mar 2023
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Patagonia and other highlights of Chile and Argentina

We loved visiting each of the 7 places we stayed on our 3-week trip to Chile and Argentina (mostly Patagonia). Jacada’s travel designer, David Corvacho, was extremely helpful in guiding our choices of beautiful locations to visit based on our interests and selecting excursions—which were excellent, Hotels were generally unique, well-located, and very comfortable, and some were extraordinary. Local guides were knowledgeable and very helpful; smooth transfers virtually eliminated the anxiety and hassles of the many internal flights. Melanie Vieira, Jacada’s in-country concierge, tirelessly answered our many questions about travel details and helped us select restaurants that fit our tastes then made the reservations. The Jacada style of independent travel with ease and comfort, and that combines active hiking with learning about local culture and history, was outstanding and met our needs perfectly!

22nd Mar 2023
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The tour guides and drivers in Portugal…

The tour guides and drivers in Portugal went above and beyond to make sure we had a great time. To taking photos , suggesting wines to try and restaurant suggestions at lunch. We had several adult children on the trip and all of them loved the array of tours geared toward their likes. Marta and Hanna had suggested stores that they would enjoy. We loved buying from Portugal designers and having those items to bring home. Highlights were the bike tour in Porto , wine tasting , suspension bridge , Nazare was crazy beautiful but the street art tour in Lisbon was the cherry on our vacation trip !!! Can’t wait for our next adventure with Jacada Travel. They make you feel like you are a family member traveling with them .

22nd Mar 2023
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Norway & Finland, a dream come true!

We had so much fun on our vacation to Norway & Finland! Murray & Alice from Jacada, once again (they planned our trip to Italy last year), put together a trip we will all treasure FOREVER. Our family of four took a scenic train ride & cruised through the gorgeous Norway fjords and toured the cute town of Bergen & Flam. In the Arctic Circle of Finland we learned to cross country ski, took snowmobiles to go reindeer sleigh riding, snowshoed at night to our own bonfire where we had cocoa and marshmallows, and went on a husky adventure where our individual sleds were pulled by a team of huskies. We did as the locals recommended and took a sauna (provided in all the rooms/cabins) and jumped in the snow on repeat a few times. We laughed so hard we were crying. I wish you could see all our photos, we had SO much fun.

We purposefully went in March in hopes to see the Northern Lights. You can’t plan nature, so we knew the odds were low. Murray & Alice planned a Northern Lights adventure camp dinner for just our family on our last night. We took a sleigh ride to a candle-lit hut in a clearing in the woods where our guide Justin made us an amazing dinner over the fire. We sat around the huge bonfire and lo & behold, the Northern Lights came out in a spectacular way. I cried, there are just no words to describe how magnificent that whole evening was!

The Northern Lights were extraordinary, but even if we had never seen them, what an amazing trip we had! Murray & Alice took the time to find out what was important to our family and curated a trip that was perfect for us. It exceeded our expectations in every way! Now we are getting ready to plan trip #3 with Jacada & Murray & Alice, we wouldn’t do a vacation any other way!

21st Mar 2023
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Fabulous Argentina/Uruguay journey

I just returned from a perfectly planned/executed journey to Argentina & Uruguay thanks to the excellent team at Jacada. David Corvacho Puente helped us plan a perfect trip and Carlos Machado made sure it was run without problem on the ground. We wanted a relaxing time in Buenos Aires, Montevideo and Jose’ Ignacio with a few side trips. David’s suggestions for interesting day trips or half day tours were spot on for our interests. Every guide and driver we had were friendly, fun to be around and made the trip even more enjoyable. The hotels were small, boutique places that we prefer and the transfers/ground travel were all on time and handled with no problems. We loved every minute of our trip and know that our 2 weeks of “no worry” travel was because of all the expert behind-the-scenes team at Jacada making sure everything went perfectly. We recommend them highly!

19th Mar 2023
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Travel to Cambodia and Vietnam

Travelled to Cambodia and Vietnam with Jacada. This was our second trip with them. Both experiences were amazing! They really have their act together. Working with a tour coordinator who is familiar with the area and truly listens to what you want out of your trip makes for a great itinerary. Every detail of our trip was perfectly planned and executed. We had one small glitch that was out of their control and they immediately sprang into action and came up with alternatives for us to choose from. Worked out perfectly-and seamlessly.
We will be traveling with them again

16th Mar 2023
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Scotland Journey

My booking for Scotland was arranged through Kit & Alice. They were extremely helpful to determine my preferences and confirm everything. It was facilitated in a timely manner with all the details. Everything was executed flawlessly during my trip.

15th Mar 2023
Cara always does a wonderful job of not…

Cara always does a wonderful job of not only picking the best places to stay but by putting together excellent excursions.

08th Mar 2023
Verified order

My wife and I went through Jacada Travel for our honeymoon, and it was THE BEST experience we have ever had by FAR! If you are looking to have the most smooth sailing and worry free travel experience to another country like this, I would 100% recommend Jacada to anyone. We literally just showed up, and the rest was taken care of… From start to finish, it was an absolute breeze. Leanne Anglo was our first and main point of contact, and she was a complete blessing throughout the entire process. She actively listened to everything we hoped to accomplish and do while in Thailand, and then she put together the most epic and personalized 2 week package for us. She even gave us options and made great suggestions that were extremely helpful. At no point doing the planning process did we ever feel like we were being up sold or not listened to. Leanne then got us in touch with Gilda Tang, who was our Thailand expert! Together, they booked our hotels, excursions, restaurant reservations, flights between places in Asia, and even our ground transportation to and from hotels to the airports! We even had our private guides bring us all the way to our gates after assisting us with getting our plane tickets. In a completely different country, this was so appreciated and helpful.

The most mind blowing part about our trip was that every hotel we stayed at, and every guide or driver we had knew our daily schedules and trip plans to a TEE. So we didn’t have to tell anyone about what we had going on. Instead, we were just catered to and taken care of in the best way.

We want to make sure our guides during our trip get some recognition too!! We had Kittikun Prasungsit as our full time guide while in Bangkok. His friendly and playful personality, willingness to cater/ help, and his knowledge of the environment was second to none. We miss him already!

In Chiang Mai, we had the pleasure of being guided by Mr. Pattadol Kapoldee for our tuk tuk and elephant adventure day. Great communication and English skills, extremely funny, and so accommodating to us. We felt very safe and taken care of the entire time with him!

Any others not listed here were fantastic too. But All in all, thank you Jacada Travel for making this trip one we will never ever forget!!!

07th Mar 2023
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On-the-ground staff who were always there and stuck with us thru thick and thin (broken wrist in Patagonia).

Excellent itinerary, easy to work with, attention and problem solving that was off the charts.

07th Mar 2023
Verified order
On the ground staff that went above and beyond

Excellent itinerary, easy to work with, attention and problem solving that was off the charts.

05th Mar 2023
Jacada provided an awesome tour!

Jacada provided my family a wonderful tour in India. Our guides in each city were awesome and knowledgeable! We learned history, culture, saw some beautiful art and ate delicious meals. The people are beautiful! Jacada was able to customize our tour from our own starting point and we had a fantastic trip!

05th Mar 2023
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Pura Vida!

We just went on our second trip with Jacada, & it will not be our last! Most recently we traveled to Costa Rica – Delfina & Carlos were incredible partners for us! They created such a personalized vacation with incredible stays, seamless transfers & private tours that allowed us to ask tons of questions & really learn about our destination. It was just such a fun & stress free experience! Worth every penny & we are so excited for our next adventure with Jacada!

04th Mar 2023
I wish I could give 10 stars

I wish I could give 10 stars! Everything we did went off without a hitch. They were able to predict things we might need, what we might want to do, how much downtime we will want etc which made our trip so much more relaxing. All of the recommendations for hotels, things to do and how long to spend were perfect. We had the most incredible trip and will definitely be traveling with Jacada again. We can’t say enough good things.

01st Mar 2023
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Excellent experience with Jacada

The whole planning process was giving a lot of attention and very personalized to our needs. The hotels chosen were beautiful, the trip was planned very well, the itinerary went smoothly and the activities were great. We had an excellent guide as well. At all times someone was in touch with us to see how we were.

25th Feb 2023
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A great mother-daughter trip…

Ellie put together an incredible itinerary to Australia just 4 weeks in advance of our travel date and within 48 hours of the first call. And our concierge Cathy helped with restaurant reservations and logistics. The service was unparalleled and our travels could not have gone more smoothly, from the harbor cruise, bike tour and bridge climb in Sydney, to wine tasting in the Hunter Valley to diving the Great Barrier Reef and hiking through the daintree rain forest to great ocean road and Melbourne there wasn’t a single glitch!

25th Feb 2023
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One of a kind experience!

This is the first time that we have chosen a private planner ( Jacada ) for our vocation traveling . Everything from the day one was just WOW ! Wonderful ! Amazing ! Fantastic! Unbelievable!
This experience really spoiled us that we will not be able to go back to the ordinary group tours anymore 😆

24th Feb 2023
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Another phenomenal experience with…

Another phenomenal experience with Jacada

22nd Feb 2023
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Even my cheapskate girlfriend had to admit it was well worth it.

The company representatives went above what I had expected…and I had expected quite a bit.

Their pre-trip advice was spot-on, however they did listen to my goals and amended times, travel and locations to better suit my agenda.

The guides we were assigned were knowledgable and punctual to a military standard. The recommended accomodations were perfectly located and we were assigned the rooms and views that somebody else always seems to have when I arrange these junkets on my own.

We were away for 3.5 weeks. No major problems AT ALL. Hand written welcome cards in every new room we arrived in with welcome treats, NY eve Champagne and company sponsored dinner…

I have used services such as these before and I would put them at the top of the list. I intend to use them again.

Simply put… I would give them every kudo I can think of except that they are not cheap. But you get what you pay for…

22nd Feb 2023
Verified order
Extraordinary Rwanda and Kenya Journey

Jody and Angela planned the most perfect Rwanda and Kenya trip that blew away all expectations. Everything was meticulously planned and curated around our passions. I have used Jacada for several trips and they always exceed expectations. I highly recommend their outstanding itineraries and services!