Testimonials

Plan with peace of mind

Excellent 4.9 out of 5

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23rd Jan 2023
Verified order
Iain and Angela took the time to…

Iain and Angela took the time to listen, ask, and tailor our experience. They set expectations and tended to every detail. The in-country guides were knowledgeable and fabulous. Each step was smooth and well handled.
The safari staff/team were incredible, top notch service, gracious, great teachers about the history, culture, etc. Incredible bucket list experience , life blessing.

Rucker
23rd Jan 2023
Verified order
The ease of our schedule

The ease of our schedule. We were on a strict timeline and the guides/drivers made the trip stress-free. Even though we packed a lot in – in a short period of time, we were never stressed about our scheduled. Everything I requested to see, we did. Amazing experience!

Tvrdik
23rd Jan 2023
Verified order
Dream Honeymoon in Thailand

Jacada made the honeymoon of our dreams come to life. Our trip creator, Charlie, needed merely 30 minutes of my time to understand exactly what my husband and I were looking to experience in Thailand. There were so many “pinch me” moments to count. I can not recommend Jacada enough and will definitely be using them the next time we plan a vacation!

Ushma
23rd Jan 2023
Verified order
Wonderful trip to New Zealand!

Wonderful! Everything worked out beautifully. We had an amazing trip and are so grateful for the terrific staff at Jacada for making this such a special experience for us. Thank you!!

M.B.
18th Jan 2023
Verified order
The Jacada team is first class all the…

The Jacada team is first class all the way

I have now booked 3 of my families adventures with them, they continue to impress at their coordination, professionalism and execution of very high end bespoke travel.

Larson
18th Jan 2023
Verified order
Galápagos Islands

Our travel advisors Lily and Berni were
Easy to communicate with and planned the perfect vacation for our family! They listened to exactly what we wanted, guided us, and tailored a trip we will never forget.

Lynn
17th Jan 2023
Verified order
Holiday Celebrations in Guatemala and Belize

Another spectacular trip with Jacada! My family and I went to Guatemala and Belize over Christmas and New Year’s. The trip was planned perfectly! We spent a week in Guatemala where we hiked Pacaya Volcano near Antigua, enjoyed Christmas festivities in Lake Atitlan, and walked the Mayan ruins in Tikal. Next we crossed the border and spent the week relaxing in San Pedro where we ushered in the New Year and enjoyed the beautiful beaches, food, and people. Once again Lily (travel planner) and Melanie (concierge) did NOT disappoint! We’re still smiling ear to ear and looking forward to our next Jacada adventure!

Santos
17th Jan 2023
Verified order
Excellent Service Beginning to End!

Jacada takes care of every detail from start to finish so we are able to show up and focus on enjoying our trip without having to worry about any of the details. From the moment we stepped off the plane we were met and taken through expedited security, picked up by our pilot and taken on a short flight to our first destination. We had someone with us the entire time that knew where we were going, how we were getting there and what we needed to do. We felt very taken care of, which allowed us to sit back and enjoy each of our stops along our journey. This is the second time I’ve used Jacada to travel to Africa and both experiences were perfect. They pick excellent accommodations, the camps they work with are eco-friendly and very focused on supporting local communities, and every logistic from arrival to departure is perfectly planned. I would use them again and again!

C.
17th Jan 2023
Extraordinary Family Trip to New Zealand and Bora Bora

We had an extraordinary family trip of 5 to New Zealand and Bora Bora. Keith designed this trip with the utmost attention to detail and care. We were traveling with 3 college students and are strict vegetarians. Keith was patient and very accommodating with our activities and meal selection. He also was able to help with last minute changes and minimize any conflicts. Jacada exceeded our expectations in professionalism, understanding our needs, being very receptive to changes, and maintaining a consistent high level of communication. Keith was particularly helpful in organizing first-class transfer companies who greeted us at the airport and provided safe travel to our hotels especially at 2 am in the morning. We plan to use Jacada again as they are masters in planning safe, memorable and efficiently executed trips.

Tree
14th Jan 2023
Verified order
Jacada has always made our experiences…

Jacada has always made our experiences better than great. They pay attention to small details like dietary choices and special requests. Jacada has searched out extra special accommodations that exceed our expectations. We especially appreciate that every driver and guide is always on time and waiting. They select the very best.

Lederer
13th Jan 2023
Jacada – Exceptional in Every Way

Delfina at Jacada was exceptional in every way: Patient, creative, attentive to detail, and completely committed to creating an experience for us that addressed our interests and and desires. The on-ground travel company selected by Jacada, ViaVenture, was also exceptional. They were always available, willing to make any changes in our itinerary that we wanted, and employed the most knowledgable, caring, talented guides and drivers. We will turn to Jacada to plan all of our trips in the future.

Julie
11th Jan 2023
Verified order
A Fantastic Exploration of Patagonia

I wanted to discover Patagonia and Jacada put together a great 20-day itinerary for me that included Chile (Santiago and Torres del Paine) and Argentina (El Calafate, Chalten, Ushuaia and Buenos Aires). All of the activities suggested by Jacada turned out to be great experiences, the hotels and restaurants were excellent and the travel logistics went without a hitch. I will always treasure the memories from this once-in-a-lifetime trip!

Joe
10th Jan 2023
Verified order
Jacada is simply the best….

Our recent family trip to the Galapagos was the 7th time we have used Jacada to help us imagine and experience incredible trips around the world. We continue to use them because each and every trip has been flawless in its design and execution, and each one is wonderfully customized to reflect our particular interests and profiles. Each of the team members is fantastic. We can’t recommend them highly enough!

Woods
10th Jan 2023
Verified order
Our Sicily adventure of September 1st…

Our Sicily adventure of September 1st was over the top in every aspect. Melania, Marta and their people on the ground Enza and Carmelo performed flawlessly. Definitely our best trip ever. Thank you Jacada we highly recommend you! Harriet and Brian

customer
09th Jan 2023
Verified order
I was skeptical at first, but…

I happened to find Jacada Travel while looking online. I was a bit skeptical at first as I had never heard of them but was put at ease instantly. Lily did an amazing job at putting together a trip for 10 people to Costa Rica. She really listened to what we were looking for, what we wanted to do, and our budget. She responded quickly and made sure she answered all our questions.
Berni came on after we booked our trip and was amazing helping with all our last minute requests (which we had several of). She made sure to put that extra special touch on our trip and even sent the three kids traveling with us gifts to open on Christmas morning.
The hotels that Lily found were unique and not just your resort type. We were taken care of with the excursions and the transportation and never had to worry about anything.
Will will absolutely be using Jacada for our next trips in the future. I can’t recommend them enough.

Breena
07th Jan 2023
Verified order
You can’t go wrong with Jacada.

What a delight it was planning our trip but it was even more delightful taking it. We visited Chile (wine country and Patagonia) and Antarctica. Everything was better than we we imagined. Jacada is highly professional and extremely competent. The trip was tailored to our exact wants and needs. We couldn’t be happier. Every person we dealt with whether before, during or after our trip was exceptional. They truly go out of their way to insure every detail is taken care of and they communicate very clearly. I highly recommend them. In fact we have already planned our next trip through them.

07th Jan 2023
Verified order
Amazing family vacation in Ecuador…

Amazing family vacation in Ecuador thanks to Jacada Travel and their local partner. Everything worked to perfection. We wanted boutique luxury and that’s exactly what we got: beautiful and unique hotels, amazing food, personalized service and Galapagos at its best

Flasterstein
07th Jan 2023
Verified order
Planning of itinerary and execution on…

Planning of itinerary and execution on the ground with excellent guides and support staff.

Paul
07th Jan 2023
Verified order
Vietnam tour

Went to Vietnam guides were awesome , very flexible and tailored the tour to our needs superbly. Hotels were something to behold. Couldn’t fault the experience and would recommend this tour to anyone.

Dalo
06th Jan 2023
Verified order
Incredible Thailand adventures

The entire trip was planned by Leanne and Gilda and every detail was taken with great care. We would not have experienced many of the adventures had it not been for their keen knowledge of Thailand.
Every host/guide we had were very warm, knowledgeable about their particular area. All were very kind and thoughtful, some were very funny.

We especially enjoyed Bella’s company in Bangkok where she took us to the Maeklong market, a floating market, the coconut sugar factory, the temples in Bangkok as well as Chinatown street food tour. She was simply awesome!
Chiangmai was more of a countryside with exciting tuktuk driving and river rafting along with a trek in Chiang Do. The trek was challenging but very rewarding. We met local artisans who weave gorgeous bags and trinkets. I wish I had known they were selling them, I didn’t bring enough Baht and there was no Venmo. Please take Bahts with you if you visit Chiang Do, the weaving is simply divine.

Then we hit Koh Samui where everyday was massages and beaches. Perfect ending to a wonderful vacation.

Thank you Leanne and Gilda for an unforgettable time in Thailand!

Christie
06th Jan 2023
Verified order
Patagonia Adventure!!

Incredible hikes to Fitz Roy, El Torre, Perito Moreno Glacier, kayaking in Bariloche, and enjoying the best of Buenos Aires’ street food provided a lifetime of family memories.
Jacada did a wonderful job organizing terrific accommodations, transfers, and guides.

Deb
05th Jan 2023
Verified order
Great curation of activities and accomodations!

Great to work with and amazing trip!

DeSesa
05th Jan 2023
Verified order
Wowed by Argentina

Lily and Berni did an amazing job of creating a fantastic itinerary and then ensuring that everything about our trip went very smoothly. We enjoyed everything about it – from the top notch hotels and dining to the tours and hikes and even the transportation was seamless. And we even got sweet welcome notes and gifts from our Jacada team at each hotel. What a wonderful experience – Argentina was incredible! We hope to be back someday soon. Thank you again for everything!!

K
30th Dec 2022
Verified order
Rwanda-trekking the gorillas

The drivers, guides and staff were truly amazing! They attended to your every need. The country and wildlife is also incredible!

Maura
26th Dec 2022
Verified order
Italy – first time trip

Everything was absolutely wonderful. Kate planned a truly spectacular trip and symmone made the logistics so easy for us. The hotels were amazing, all of our transfers were seamless and our guides were delightful. We had the trip of a lifetime and will always appreciate the first class service we experienced.

Elizabeth
23rd Dec 2022
Verified order
A week in Bhutan

Jacada organised an excellent trip with everything perfectly tailored to us. Our tour guides Nima and Arjun were outstanding and delivered a fantastic, seamless trip! No complaints at all

Rajendra
20th Dec 2022
Verified order
Trip to Chile

Our travel agent through Jacada, Charles, did a great job at getting our whole trip planned and organized. He organized excursions to meet our interests and made sure that our trip went off without a hitch. I would definitely use Jacada again.

W
19th Dec 2022
Verified order
Go Argentina!!

My husband and I worked with Jacada Travel’s very knowledgeable travel agent to have 8 days in Argentina, and we found a perfect itinerary within our budget. Our tour guides were excellent and the drivers were always prompt, handled our heavy luggage and navigated the traffic with skill. We visited Buenos Aries, Iguazu Falls, and the Pampas. Our tour provided us with incredible experiences. Our guides were indispensable in helping us deal with the Argentine peso and airplane flights on crowded holidays. They provided us with extended stays at hotels and surprise treats. Well done, Jacada

sasha
18th Dec 2022
Verified order
Perfect Trip

I loved how easy the planning part of the trip was and the great thing about it was that the trip itself even exceeded my expectations. Every detail was handled and implemented perfectly! Thanks so much to Charles and Carlos for their great work!

Avnon
16th Dec 2022
Verified order
Fourth time we’ve used Jacada and…

Fourth time we’ve used Jacada and always great- logistics are all arranged, support teams on the ground super responsive, and beautiful location and itinerary. Top notch.

Suarez
08th Dec 2022
Verified order
Well planned extensive exploration of South America

Jacada arranged an extensive private tour for my wife and me in November (2022), visiting Brazil, Argentina and Chile. The entire trip took 3 weeks, starting with 3 nights in Rio de Janeiro in Brazil, 2 nights at the Iguazu Falls, 3 nights in Buenos Aires, then a week in Patagonia followed by a week in and around Santiago in Chile. It was impressive that for such an extensive trip all the arrangements went very smoothly. Jacada booked excellent hotels for us, and very good seats on the many internal flights. Our guides were friendly, knowledgeable, efficient and helpful. With hindsight, I wish we had educated ourselves a bit more before traveling, so that we could have given our guides better information about what we would like to see at the various locations we visited.

Thomas
07th Dec 2022
Verified order
Great Australian adventure

Jacada organized an outstanding trip for us to Australia. They listened to our needs and made relevant suggestions. They took care of all the details and when minor travel glitches came up they or their partners were responsive.

Barefoot
07th Dec 2022
Verified order
Just returned from an amazing journey…

Just returned from an amazing journey through Chile and Argentina. Our Jacada concierge Berni, and travel designer Lily, we’re fantastic throughout, needing to reschedule dates and reservations twice due to Covid. We still can’t believe that we finally took this trip despite three years of delays. Berni and Lily made it happen, and we can’t thank them enough!

Boswell
06th Dec 2022
Verified order
Charles is a phenomenal travel agent

Charles is a phenomenal travel agent. I felt like I was communicating with a friend rather than a stranger. Thank you for my epic Amazon trip!

Kontolios
01st Dec 2022
Verified order
Amazing Anniversary Trip

We had an amazing experience for our anniversary trip. The guides and drivers took great care of us. When there was a protest that stopped traffic, our guides knew of some back roads that prevented us from waiting in traffic for hours.

Each guide on our tour took extra steps to ensure we had a pleasant experience. They were all very knowledge of local history and culture. We would go back to Guatemala in a heart beat.

The food was amazing and it was a nice mix of great restaurants and local casual cuisine. They were always on time to pick us up and drop us off for our flights or important tours.

Quintanilla
30th Nov 2022
Verified order
We will use Jacada again!

Jacada travel organized our honeymoon on reasonably short notice. The process from beginning to end was seamless. There is no way we could have organized something as unique as Jacada did, and it was an absolute pleasure working with them.

Lee
24th Nov 2022
Verified order
I did not face any issues with any of the hotels

I did not face any issues with any of the hotels nor the drivers or guides during my trip. The flexibility by the on ground team.

Bader
21st Nov 2022
Verified order
Paris and London Last Minute Trip from US

At the last minute I planned a trip from the US with Jacada to visit London and Paris with my son who is studying in Italy.

Hanna Fischer and Alice Cosso, my contacts at Jacada, had the very difficult task of making arrangements for us during such a busy travel period and with not a great deal of time to make arrangements. They, along with the hotels, private tours and transfers/transportation they arranged for us, exceeded our expectations.

Both Hanna and Alice were professional, friendly, knowledgeable, timely in their responses and patient with the myriad of questions that I had. They did a great job in helping make this trip one that my son and I will always look back on very fondly.

Schaaf
21st Nov 2022
Verified order
Wonderful India

We have just returned from a wonderful trip to India. Keith and Gilda from Jacada organized the tour, helping with recommendations for hotels and tours at each of our stops.

I cannot find superlatives good enough to describe the trip – the Taj Lake Palace, the Umaid Bhawan, Sher Bagh, the Imperial, and the two Oberoi properties were stupendous. The tours, particularly in Udaipur and Agra were fabulous. Our driver and tour guides were reliable, flexible, and extremely helpful.

Well done Jacada

David
20th Nov 2022
Verified order
Absolutely amazing from start to finish!!

The most important thing for us when we made our booking was trust. From our first phone call with Kate, we knew that we were going to have a fantastic trip. Which we did! Kate and Gilda both planned everything out with great detail so that all we had to do was relax and enjoy our trip.

This was our second time using Jacada Travel, and won’t be our last. We really appreciated the honesty and recommendations that Kate made, to make sure that our trip would be truly amazing. She listened to what was important to us, our likes/dislikes then prepared us a trip of a lifetime. We can not say enough on how thankful we are to Kate, Gilda and Jacada Travel. Well done!!

Chris
19th Nov 2022
Verified order
This was our first time so we were a…

This was our first time so we were a bit nervous but the experience was flawless. Our concierge was super helpful at the outset determining our needs and desires. She chose outstanding resorts, timely and pleasant guides and drivers( no bumps on Jacada’s end. We called the local people twice and they answered right away and helped us out. We are looking forward to our next trip!

Davis
17th Nov 2022
Verified order
I wouldn’t use any other planner!

Jacada not only planned a perfect holiday but facilitated it every step of the way. The care and attention to detail was incredible and everything worked on time and as expected. It was just amazing and I have no idea how they made it all happen so perfectly… they just did.

Minett
11th Nov 2022
Verified order
Everything was wonderful

Everything was wonderful. We really appreciated the thoughtful touches and surprises along the way.

McGavern
02nd Nov 2022
Verified order
Ellie with Jacada, really exceeded my expectations…

Ellie really exceeded my expectations with her planning and attention to detail of our recent 2 week Thailand adventure. It was the perfect mix of elegance, luxury, history, and culture, mixed with some down to earth local experiences.
I will be a repeat client. As a matter of fact, I’m already dreaming of my next trip.

Williams
01st Nov 2022
Verified order
Absolutely fabulous!!

Ellie was absolutely fabulous. She did an exceptional job planning our honeymoon. She spent the time to get to know us and made sure to incorporate what spoke to us in our trip. The little touches (wine, chocolates, notes, fruit trays and lil gifts) were a lovely touch. Because of Ellie, we were able to have our dream honeymoon. We are already thinking about reaching out to her to book our next trip.

lyndsay
28th Oct 2022
Verified order
The trip of a lifetime!

Everyone on our trip was helpful, gracious, and friendly. The places we stayed were luxurious with excellent food and wine. Our experiences with animals was absolutely wonderful, with excellent guides getting us everything we could possibly want.

Bernstein
28th Oct 2022
Verified order
Awesome vacations.

Selection of accommodations and activities was fantastic, we enjoyed our vacations to the max. Will definitely request Jacada’s services in the future.

Samuel
27th Oct 2022
Verified order
South Korea Trip: Carefully Planned. Beautifully Executed

We, as a family, have been privileged to go on a number of luxury holidays to some interesting places – from Peru to Pakistan and Mongolia to Mozambique – and this trip was right up there. Thank you for making it so special.

To speak candidly it was a risk to move away from the more established tour operators that we’ve used in the past. However, the care and effort you put into planning our trip followed by flawless execution more than rewarded the risk. You’ve got an industry beating South Korea trip here!

Hodgson
26th Oct 2022
Verified order
South American Adventure

We work too much to be able to spend a lot of time planning a trip. All we knew was that we wanted to go to Machu Picchu and the Galapagos. Lily and Melanie at Jacada took care of everything. Sometimes those two destinations are described as “the trip of a lifetime.“ That was definitely the case for us. Jacada planned every single thing even down to dinner reservations at fine restaurants. All we had to do was book our flight to and from South America… And show up. Those two destinations alone would have made the trip amazing, but Jacada arranged expert guides , competent drivers, architecturally interesting (something special for me) lodging, thoughtful meals (made more difficult for them because I have special dietary needs), And everything we needed to make our experience perfect! Much of it we knew from the itineraries, but there were also special activities and treats woven into our vacation that made it even better than we could have hoped.

Hobbs
25th Oct 2022
Fantastic trip to Italy

We researched several travel sites and decided to go with Jacada based on the reviews. This review is adding to the outstanding service and amazing trip they arranged for us. This was our first time ever using a service like theirs and we were nervous about it but they did not disappoint! It was our 25th wedding anniversary and our celebratory trip was Rome, Florence, Venice. Also a day in Tuscany. Every suggestion that they made was spot on. They gave us several touring, activity, and dining options to choose from and went above and beyond with emails and calls answering all of our questions, and we had many. Our representatives were Melania and Marta. They were amazing! Can’t say enough good things about them. The service from them and everyone we encountered in Italy from the drivers to the tour guides were exceptional! Every part of the trip was special and first class. The dining reservations they made for us were at the most authentic Italian restaurants and the cuisine was absolutely delicious. Like any vacation, everything doesn’t go as planned, we had one minor issue with meeting one of our drivers, wasn’t a big deal to us. Well they more than made up for it, and they really didn’t have to do what they did. The hotels we stayed at were amazing. They really listened to everything we asked or requested and honestly we don’t think we could have ever planned such an amazing trip on our own. We feel like we saw the best Italy had to offer thanks to Melania and Marta. Walking tours with your own guide and no waiting in line to the Vatican, Pantheon, Coliseum, just to name a few, we’re outstanding and informative. The gondola ride in Venice was magical. Two things that they arranged for us that were surprisingly, a couple of our favorites, were a cooking class with an Italian chef, and wine tasting at a beautiful historic castle in Tuscany, we would highly recommend both of these along with the guided walking tours. They really know their stuff and obviously do their homework to provide their clients the best of everything! They even did a little something extra and special on our anniversary, which was unexpected and simply wonderful! We would highly recommend Jacada when planning your next vacation. We will definitely use them for our next big trip. Thank you Jacada!

W.