The team at Jacada (led by Lily Bunker and Flavia Toledo) did a fantastic job for our trip to Argentina and Chile. Their advice during the planning phase, their organization, and the itinerary that they planned were all top notch. We also really appreciated the many small touches that made our trip feel like a luxury vacation. Everything from small notes at hotels, to arranging fantastic dinners, to checking in during the travel phase. I have used other travel agencies in the past, but none have come close to Jacada in terms of the overall level of service they provide.
We’ve traveled with Jacada several times (5 or more) and each one is spectacular. The hotel selection, local guides, and trip coordination are all customized and on target with our style. Our most recent trip was to Morocco….
Our favorite part was a toss up between the Agafay desert stargazing vs the Essaouria exploring vs the food tour in Marrakech.
Our guides were amazing each step! The guide in Essaouria was our favorite but all were awesome. And our driver was PERFECTION. We wouldn’t change anything. Thank you so much!!
We have traveled with Jacada four times; to Patagonia, Tanzania, Colombia and a longer trip to northern South America. Each time we had a wonderful trip and felt very supported throughout. We stayed in world class lodgings in amazing places and had experienced guides. Never once did we wait to be picked up. On the rare occasion that there were hiccups they were immediately addressed. Class operation all throughout.
Jacada came through in putting together the vacation of a lifetime. There was no detail that was looked over. Every accommodation, activity, meal, transport… all of it was planned perfectly and exactly to our liking and personal style of travel. Expensive, yes, but actually worth every penny and then some. Can’t recommend highly enough.
We booked a 9 day trip to Egypt through Jacada travel (we are avid travelers but had not worked with Jacada before). Trip was for four with two of our adult children.
We visited Cairo/Aswan/Abu Simbel/Luxor and Hurghada on the Red Sea. We did this trip by land vz a boat on the Nile (either means are a great option).
We were a little concerned about timing given the activities in the Middle East but the Jacada team assured us that this should not be a problem given the areas we were traveling to and that was correct. We did not feel unsafe anywhere and everyone was super friendly
We were very happy with all the hotels (Cairo Hilton /Oberoi Sahel Hasheesh/ Old Cataract and Al Moudira. Service standards were high and the food excellent. The latter two hotels had not been suggested by others that we investigated the trip with and are “must visits”
All the guides that we were assigned were excellent and knowledgeable and importantly personable. In addition to all the must see sights we enjoyed some different authentic experiences such as street food in Cairo
Jacada did an excellent job of the planning asking many good questions in terms of our interests and priorities to make sure that the trip was tailored to us.
We highly recommend both a trip to Egypt and using Jacada.
Excellent itinerary. Excellent followup-prior to the trip and during a weather interruption on our trip. Excellent guides and drivers. Beautiful hotels. First class service all around.
If you’re thinking of traveling to Africa, do it with Jacada! We had the most amazing honeymoon experience, and we hope you get the chance to work with Jamey and Betty. They will make you feel like a rockstar on tour. Seriously, every detail is taken care of. If you want a trip that’s perfectly organized and unforgettable, Jacada is the way to go!
From planning and conception to the 16-ish days we spent on safari throughout Botswana and Rwanda, we had an incredible experience with Jacada. James and Eugenia took care of every detail and all we really had to do was sit back and enjoy the amazing food, culture, and wildlife. We stayed at 4 different camps and our favorite by far were Wilderness Kings Pool and Wilderness Magahsi. We saw rhinos, wild dogs, hippos, elephants, lions, leopards, gorillas, and so many more for a true bucket list experience. The planning and logistics of the trip were seamless for a luxury experience, and all of the staff at the camps were so kind, knowledgeable, and fun to spend time with. Special shoutout for the team at Magashi that taught me to play Igisoro, I bought the game and am teaching my finance to play now 🙂 I traveled with my mother and we would both 100% recommend James and the Jacada team as well as Wilderness camps.
Kudos to Jack and Grace for coordinating all the details for our spectacular two weeks in Egypt and Jordan. They listened to our preferences and selected perfect, luxurious properties where we seemed to always land in one of the best rooms. We moved around quite a bit, and their drivers, airport valets and guides were with us every step for a flawless experience. Give Jacada a try! And don’t be afraid to travel to these two bucket-list destinations because of issues elsewhere in the Middle East. We felt perfectly safe, and with tourism down, not only do these places need your business, but it’s a great, less crowded time to visit.
We had the most incredible experience visiting South Africa on our trip planned by Tor & Eugenia! Every detail of our vacation was curated to match our style, budget, and desired experiences. We were able to make adjustments and leverage the expertise of Jacada to build our dream itinerary. From our extensive exploration of Cape Town to our luxury safari outside Krueger, we enjoyed a personalized and stress-free travel week. I could not recommend Jacada more and we will certainly be using for our next big international vacation.
Our first safari experience in Tanzania with Jacada—and certainly not our last!
Jamey Lowis curated our dream trip with meticulous care, anticipating every detail and going above and beyond our expectations.
The exceptional service, attention to detail, and unforgettable experiences made it more than we could have ever imagined! What a great way to be introduced to Africa.
Jacada planned a birthday trip to S. America including Rio, Iguazu Falls, the Atacama Desert and a cruise on the Amazon. Our travel designer Charles recommended superior properties and went the extra mile to secure favorable pricing for our itinerary.
Jacada was supportive through the entire process and the trip went off without a hitch. We travelled with the confidence that if we ever needed anything or if there were unanticipated issues that Jacada was at the ready to help us out.
Jamey and Eugenia were amazing! They helped us organize perhaps our best trip ever. Would definitely work with them and/or Jacada again!
The trip was amazing ! Jody did a great job
Of organizing everything and went over and above for making my big birthday special!
Will recommend Jody and macadamia to everyone planning a trip to Namibia!
Jacada did an excellent job of really listening and responding to our needs and desires. From the beginning of planning to the execution, of the trip, they were responsive and innovative. Our trip was incredible due in great measure to their planning. I highly recommend this company!
Jacada was our first choice for creating a memorable holiday experience. It all began with a very empathetic phone call where they carefully listened to our preferences, dos, and don’ts. We were kept well-informed throughout the booking process. Everything was so well-organized that there wasn’t much we wanted to do differently. We completely trusted their recommendations for hotels, guides, drivers, and excursions. Our expectations were mostly exceeded. We were completely blown away by the exceptional support we received on-site and the genuine friendliness of the staff. A special thank you goes to Grace and Rosie for organizing an unforgettable experience. We will for sure consider Jacada again soon.
The moment we contacted Jacada and talked with the representative I knew this company was differential. We took time to work through the agenda, accommodations and expectations. Before the trip we were contacted about making dinner reservations as well as going over the itinerary to make sure we were all set. We were also given ideas on books to read prior to the trip. Off to Peru!! The people on the ground in Peru were spectacular. First the logistics were very well planned and executed. The drivers were very professional and courteous. The best part were our guides.. Extremely knowledgeable, friendly and very proud to share their country and culture with us. The guides seemed to have as much fun as we did exploring! We were given a “picnic” lunch in the Andes that was extraordinary. We also had a cultural experience with the locals that was absolutely wonderful. The properties we stayed at were excellent and the staff very friendly. I cannot say enough about the guides. I felt I made new friends in Peru. Thanks Jacada
Charlie and co did an amazing job planning and arranging our 2 week trip to Vietnam and Laos. Great attention to detail, wonderful experiences, guides were very nice and flexible. Experienced travelers and I would say this was one of the best trips ever. Recommend Jacada and worth the cost
Kate and Symmone exceeded all expectations by crafting for us a personalized 4 country, 29 day cultural journey focused on different cultures, local people, local food, “off the path” excursions, history, scenery, stories, smiles, and laughter. They did a great job understanding how we like to travel, our expectations, and goals. Every detail of this adventure was taken care of and executed to perfection. Guides, hotels, and transportation were exceptional, as expected..
During this trip we were fortunate to enjoy ethnic foods with local families; goat farms; truffle hunting; bee keeping; wineries; homemade brandies, and raki; cooking classes, olive oil tasting; Lipizan stud farm; oyster farms; bike riding; hiking and waterfalls; and so much more.
This was our 3rd Jacada excursion, and as expected, another great adventure. Jacada is our “go to” travel partner for personalized luxury private travel.
Travel tip: mention to Kate that your journey will not be complete without a visit to Hisa Franko.
Throughout the whole process our experience with Jacada has been excellent. Ellie worked closely with us to develop an itinerary which when set was administrated efficiently by Jessica. All the arrangements were flawless once in Bhutan. The accommodations were incredible – all among the best we have ever stayed in. Also, very importantly the Guide (Dawa Zam Wangyel) and Driver (Kumar Mongar) were top notch, and we would strongly recommend that they be considered for future Jacada clients. They took very good care of us, and we learned a lot from them and genuinely enjoyed their company.
It was truly wonderful. This was one of the best trips we have ever taken. Further, working with Jacada made all the difference in the world! Every detail was carefully considered based on our “wishes and wants” for our trip to Spain and Portugal! Melania and Alice were amazing and we can’t tell you how grateful we are for their attention to every detail! We will be planning our next trip with Jacada!
Emily really listened to our preferences and made the experience feel very personal for us.
Our trip to Africa was truly the adventure of a lifetime, and we owe much of that to David Drayton’s expert planning. From the very start, David was incredibly knowledgeable about the destinations and activities, but more importantly, he helped us tailor the experience to our personal preferences. His insight and suggestions ensured that every detail was customized to perfection, creating a once-in-a-lifetime journey that exceeded all expectations.
The resort properties were absolutely top-notch, offering luxurious accommodations close to nature to allow delightful game drives and even game-spotting from our room. The staff at each location provided exceptional service, attending to every need with care and professionalism. We were especially impressed by the high-touch service and communication we received throughout our transit, making the logistics seamless and stress-free. From beginning to end, this was a meticulously planned and flawlessly executed trip that we will cherish forever.
We enjoyed our first trip with Jacada and it surely won’t be our last! Every detail and moment of our trip was perfectly planned. We were met every step of the way with courteous and knowledgeable drivers and guides. We really appreciated the local guides and the commitment they had to make every day special. Thank you Jacada for the little surprises, too! Highly recommend!
Jacada helped us to plan ideal gateway to Peru and Bolivia and it was amazing. The planning was done on very professional level, with some small personal touches what made this trip memorable! Thank you Delfina, Melanie and the team!
Jacada was very helpful in every aspect of planning our trip to Portugal. Kate Herz and Rita Pinto were so receptive to our thoughts and needs and made wonderful itinerary suggestions. All of our tour guides and drivers were experienced and informative and always punctual. The hotels (all fabulous) and activities which were recommended were fun and interesting and not always the “typical” tourist ones. Kate and Rita were responsive and easy to contact via email or phone and so lovely to work with. I would highly recommend Kate and Rita and Jacada. We can’t wait until our next trip!!
As usual, this was a wonderfully curated trip. While no one can see & do everything during a trip of less than 4 weeks, it felt like we got close. Ireland is a magical country, full of beauty & history, and we would all do well to emulate the friendly people we met everywhere who are the heart of a grand experience.
Jacada has done it again! Our trip to Italy was awesome! So many great things. Of course I believe Italy never disappoints. But Jacada made this an extra special trip. The choice of hotels were amazing!!!!! The Bellevue Syrene was stunning and the view was incredible!
Our 5th trip with Jacada! They always make our trip so special and memorable. Number 6 is on for 2025!
Jacada is excellent. Meg and Symmone were terrific throughout the process…getting out ahead of the process to make sure we secured the best lodging options and knowing what we preferred. They are true professionals and a joy to work with…feel they are the ideal partners. We look forward to working with them again next year!
Another great trip ! We’ve used Jacada for 10 trips and look forward to #11!
Trip was everything I asked for and more. Worked within my budget. It was seamless!
Tori and Eugenia were excellent to work with!
2 week trip to Italy with stops in 5 different hotels. Very day was smooth and on schedule. The hotel venues were all spectacular with great service. Jacada and their in country services were exceptional
Everything was as we need needed. They HEARD us. Booked all of Africa in 3 weeks. Could not be happier with lodging, transfers and service. I will use them again.
Wonderful trip. Big WOW! Jacada is the best company we’ve ever used. Everything was scheduled and worked seemlessly. Top quality all the way. Will definitely use again.
Everything about our trip to South Africa arranged by Jacada Travel was exceptional. Jody Van Merode, Senior Tavel Designer, listened to our wants and needs and put together a perfect trip that was within our stated budget. She was great to work with! Jody and our assigned concierge, Betty Gatwiri, communicated with us frequently before our trip about what to expect and quickly responded to all our questions. Once the trip began, Jacada had someone on the ground to take care of us at all times. Meeting us at the airports and fast tracking us through customs was an invaluable service. Wayde with Wilderness Travel, the company Jacada contracts with, was available through What’s App to help us with any issues we had while in South Africa and regularly communicated with us regarding the next steps in our intinerary. In Cape Town, our stay at the One & Only could not have been better. The accommodations were beautiful and spacious and the staff could not do enough to serve you. The location at the Victoria & Alfred waterfront was so convenient to shopping and restaurants. Our private driver and guide in Cape Town was Etienne with Wilderness Travel. Etienne did an exceptional job. He had a wealth of knowlege about the places we visited, as well as the history, culture and current affairs of South Africa. He was very pleasant and accommodating. We could not have been happier with his service. Etienne was also our guide in the Winelands and took us to several beautiful wineries with exceptional wines, including Ernie Els Winery where we had a wonderful lunch. Finally, our stay at Sabi Sabi Earth Lodge was incredible. We can’t say enough about it. The setting and common areas of the Lodge were beautiful and designed to blend in with the environmnent; our villa was beautiful, spacious and luxurious; the chef was amazing; the food was delicious, plentiful, and beautifully presented; there were many options at every meal; the premium alcohol that was complimentary was unbelievable; the staff was exceptional and could not do enough to satisfy your every need, and the managers went out of their way to speak to us regulary to make sure that we were happy with everything. Our private twice daily game drives were better than we could have imagined. It was great that the four of us traveling together did not have to share the vehicle with other guests. Our guide, Erin, and tracker, Leslie, were extremely knowledgeable about the animals, their habits, the landscape, etc. They put us at ease when we had many close encounters with the Big Five. They were also very flexible and attentive to our wants. We can’t say enough about Erin and Leslie. They’re a great team.
All in all our trip was fabulous and we highly recommend Jacada Travel to anyone wanting to plan a trip to South Africa!!
Wonderfully planned and executed trip! Had a great time in Morocco thanks to Jacada and their team on the ground. Saw and did a little bit of everything. Our favorite thing was riding the camels to see the Sahara Desert sunset and having lunch with a delightful Berber family in the Atlas Mountains.
Excellent customized planning for our trip and travel arrangements made everything easy and hassle-free. We felt very well taken care of and appreciated the wonderful service and great recommendations.
Our trip to Paris, overall, was spectacular and one for the books. Paris has left a lasting impression on us and we plan to return soon. There were a couple of bumps here and there, but nothing that we could not figure out. Anytime we reached out to the Jacada team or the local team, they were always very prompt and helpful (always!). The hotel staff was amazing, all of our drivers and guides were top notch… overall, just an incredible experience. Thank you to the Jacada team for helping us organize our “bucket list” trip to Paris. We will never forget it and will certainly work with you all again.
Jacada was great. The knowledgeable people at Jacada – James, Betty, Wade to name the ones we were in touch with – plus all the people who were there meeting us at planes, picking us up at hotels — on time. While the sights and sounds in the bush were amazing, the hospitality at Lion Sands River Lodge and Thornybush Saseka was truly memorable. We can now see why people go back.
I would gladly recommend a Jacada African Safari. Now, we’re considering a Jacada trip to Asia for next year.
From the time we got off the plane until we hide a fabulous stress free time.
Our tour guide took us on a tour of Sydney followed by stunning visages of the southern highlands.
We then flew to the outback for breathtaking sunrise/ sunsets.
A final stop in the Daintree rain forest for some snorkeling and revitalizing spa treatment topped off our Australian journey.
Jacada put together a package that everyone in the family enjoyed. We would definitely use this service for our next international trip.
We loved our trip Jacada planned for us in Egypt. It was a once in a lifetime experience. Jacada was able to get in EVERYTHING we wanted to see in Egypt without feeling too rused. The whole experience of planning was fun and easy. Can’t wait to plan more trips <3.
We recently returned from a trip to South Africa, Zimbabwe, and Zambia booked through Jacada Travel. From the initial stages of planning through to following up with us at the end of our vacation, Jacada went above and beyond our expectations with personalized service. Jamie and Eugenia, our travel designer and concierge respectively, took our ideas and preferences and ran with them creating a seamless itinerary that felt like us. We especially appreciated the attention that went into making sure the experience could be gluten free (celiac disease) whether we were at a remote safari camp or a fine dining restaurant. When we ran into flight delays arriving to our tour starting point, the in-country support was invaluable in rearranging activities and ensuring we didn’t miss out on anything. We look forward to booking future travel with Jacada!
Jacada arranged an extraordinary experience for my trip to the Amazon and Pantanal regions of Brazil. They thoughtfully planned every detail from airport pickups to expert personalized guides to unique lodging to all transportation within the country. Everything was of the highest possible quality and very private. I undoubtedly will be planning future trips with them.
We’ve used Jacada multiple times. Have had a great experience every time. The team is thoughtful about the kinds of activities we are looking for, as well as the different preferences of all our family members. Highly recommend!
I took a leap of faith when I booked my family trip to South Korea with Jacada Travel. I researched online and liked the website. After I spoke with Ellie who is the Asia specialist, I anxiously awaited the itinerary, was wowed by the trip details, and booked the trip immediately even without any further pursuit of more thorough review of Jacada Travel. My family was not disappointed and in fact, was more impressed with the travel guides, transportation, sites, food, and hotels. We will definitely work with Jacada Travel in the near future.
Jacada put together a great trip on relatively short notice. Hotels were excellent and in very good locations for the cities we visited. All with outstanding customer service.
All three of my trips with Jacada have been seamless…timing/scheduling/planning were flawless.
The camps chosen for us were all different and led to a wonderful Botswana experience.
We had already mapped out an itinerary we were interested in but our Jacada representative had great suggestions to make our trip even better. During our trip everything ran smoothly, Jacada thought of and took care of everything. It could not have been better!
From the moment I contacted Jacada, they were very professional to work with. Excellent communication before and during the trip. We are veteran travellers and they manage to exceed our expectations.
My husband and I recently traveled to South Africa and we utilized Jacada travel services. Jody Van Merode planned the perfect trip for us- we spoke over the phone and she put together an itinerary that would best match what we wanted to see, our interests and our budget! We visited two very different game reserves – each beautiful in their own way! We saw all of the wildlife we hoped for and more! At every stage of our trip there was someone waiting to assist us to the next stop! I felt very safe and looked after every step of the way! Our trip to Africa was so special- I cannot wait to return and Jacada is already helping me put together another incredible adventure!!
