Testimonials

Excellent 4.9 out of 5

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13th Apr 2024
Verified order
Exceptional customer service

The Jacada Travel Designer (Delfina Russo) and the assigned Jacada Personal Travel Concierge (Carlos Machado) were exceptional communicators. They were reliable and cared a great deal that I felt listened to and my needs were met before, during and after the trip. I never felt alone while I traveled solo. I never felt rushed or invalidated when I discussed matters with any of them. I never felt any form of impatience. They were professional, truly attentive – they embodied exceptional customer service. My travel designer, my concierge and my local chaperones in Chile were all exemplary. I am very pleased with how my solo travel was realized from start to finish. THANK YOU, my Jacada team!

Molony
13th Apr 2024
Verified order
Trip was excellent

Trip was excellent. Fabulous hotels, easy transfers, pleasant and customized tours. Would book with Jacada again.

Lorenson
12th Apr 2024
Verified order
A Trip of a Lifetime in Argentina and Chile

Our trip was fabulous from start to finish. Our travel designers were detail oriented; our travel progress was seamless. We enjoyed highlights of Argentina and Chile that we would otherwise not have known about, thanks to thoughtful planning. This was not our first Jacada trip nor will it be our last, if we have it our way!

Thornton
04th Apr 2024
Verified order
Meg and Rita put together a trip to…

Meg and Rita put together a trip to Portugal on very short notice for my husband and me. Every moment was special. We loved every driver, every guide, every hotel stay, all the restaurants, and so much more. We do not have any criticisms, only positive remarks. Our time in Lisbon was extremely enjoyable. Next we stayed in the Duoro Valley and it was very peaceful and beautiful. Our final stay was in Porto. Porto is a culturally rich city. Every guide and driver showed up early and they were all very kind and very knowledgeable. We will definitely use Jacada again for any future trips.

Beinhorn
03rd Apr 2024
Verified order
Colombia 2024: Beautiful, Stress Free Trip

I spent 9 days traveling solo in Colombia, specifically Bogota, Medellin and Cartagena. The trip was planned so thoughtfully and thoroughly, and they took into consideration all of my feedback and interests. From hotels to restaurants, to tours, everything exceeded my expectations. Lily and Berni were great to work with, and always available to discuss the details of the trip, if needed.

They carefully curated a beautiful list of boutique hotels that had all of the amenities I wanted. And booked a few restaurants with all of my “wants” included.

The tours were very well planned out, with expert tour guides, who were personable and thoughtful.

The English speaking guides and drivers were all on time/early when picking me up/dropping me off at the airport and for all excursions, which I greatly appreciated. I went to three cities in Colombia, and they booked all of the internal flights. They sent me my boarding pass a few hours before my trips, my guides took me into each airport, and made sure I got to where I needed to go. Their knowledge and passion for their cities was infectious, and made the experience that much more interesting and personal.

There was also a 24/7 What’s App group while away, which was a wonderful way to stay in touch and get immediate responses, if needed. Olga and Jessica were my contacts in Colombia, and they were super responsive, helpful and lovely.

If you’re thinking about booking a trip with Jacada, just do it, you won’t be disappointed!

S
30th Mar 2024
Verified order
A Luxury Trip to Costa Rica

We requested an itinerary to see the Costa Rica wildlife. Jacada designed our trip to maximize our sightings with stays at wonderful properties. Our planner listened to what we wanted and delivered the perfect trip for our needs. All of the activities planned were provided by guides with great skill and knowledge. And the Jacada ground support while we were in county was excellent, both in timeliness and substance. We plan to book with Jacada again.

Bath
28th Mar 2024
Verified order
My trip to Portugal was wonderful

My trip to Portugal was wonderful! I planned it with Meg and Rita, and their suggestions, answers to my questions and support all the way made my trip! I could not have done it without them!
I travelled alone, so especially as a senior , my family knew I was really not alone!
The drivers I had in Lisbon to Coimbra, and then in Coimbra to Porto were so helpful and attentive to all details.
Each hotel was more beautiful than the previous one, so much so I can not pick a favourite!
Meals were excellent!
I attended Fado in Lisbon and then a surprise Fado with Coimbra university students in Coimbra. This was arranged by Meg and Rita, was a complete surprise and so enjoyable!
The tour of the Roman ruins in Coimbra was informative and this guide was exemplary!
The Lifestyle tour with Magdalena in Porto was definitely a highlight of my trip!
Also I was able to return to Carcavelos, have lunch with friends, and also went to see the house my husband and I had built 45 years ago! Definitely a high light.
Meeting Rita in Porto was lovely. I’m so impressed by her. I could continue, but this is already too verbose!
Thank you Jacada , and especially Meg and Rita for this wonderful experience!!!

Lennan
28th Mar 2024
Verified order
a PHENOMENAL experience

The entire process was seamless, from planning to execution. Rachel, Lauren, and Anna thought of every detail; they worked with us constructively to plan a GORGEOUS trip within our budgetary constraints; and they created and threw in for us so many additional experiences that were so thoughtful and helped make the trip incredibly memorable.

Claire
26th Mar 2024
Verified order
I usually do all my own travel planning…

I usually do all my travel planning independently but found myself desperately in need of time away, without the time to actually plan the trip. I did some research and settled on Jacada based on their other excellent reviews. I used Jacada to help me plan my first trip to SE Asia (Thailand, Laos and Cambodia for 2.5 weeks), which was also my first long solo trip overseas. Everything was seamless. Leanne, my travel planner, and Grace, my concierge, listened to what I envisioned for my trip and made it happen. I didn’t have to think about a thing on my trip and it was a refreshing, wonderful experience! The local travel guides were great, especially in Thailand and Cambodia. I was treated to amazing experiences that were far from the typical tourist, crowded excursions and made me feel truly special. It wasn’t cheap but you really get what you pay for and I feel it was worth it, a good value all things considered.

Samantha
23rd Mar 2024
Verified order
Exceptional experience at a reasonable…

Exceptional experience at a reasonable price point! We were so taken care of it set a new standard of service for us. I attribute this to both Jacada services and support as well as the Vietnam hospitality and services industry. Their partnership ensured that we were always attended to and had everything we could possibly need. I will always use Jacada for future trips. Our agents were David D’Arch and Grace Elliot. Thank you both for making this trip an experience of a lifetime!

Cadsawan
22nd Mar 2024
Verified order
Murray and Marta did a great job!

Murray and Marta did a great job!

Kent
21st Mar 2024
Verified order
Great trip!!!!

Lizzie and Anabel were amazing to work with. Both are very knowledgeable and were responsive to our wants/needs for the trip.

Groshong
20th Mar 2024
Verified order
2nd trip with Jacada

For our second trip with Jacada in the last year, Ellie and Cathy gave us another fantastic adventure. Everything was once again meticulously thought out and planned, and allowed us to create memories that will last forever. Looking forward to future trips with Jacada

D
19th Mar 2024
Verified order
perfectly designed

Jen Richt designed the trip perfectly for me and my best friend on our first trip to Colombia. She heard us loud and clear and put together an itinerary that was diverse, covered a lot of ground and was exactly what we were looking for. A trip of a lifetime!

Davis
19th Mar 2024
Jacada planned the perfect trip!

I’ve never traveled via guide or planned a trip with an agency before…but I was blown away with Jacadas execution, knowledge, service and hospitality. From the first phone call, to the various drivers, guides, and reservations, to the very last farewell, Jacada made our Peru vacation absolutely spectacular. I highly recommend Ludwick, our guide in Cusco & Machu Picchu. He is such a wonderful person and the perfect guide. He took such great care of us, was flexible and so knowledgeable. I am very thankful for his guidance. I want to come back and hike the Inka Trail with him in the near future! Peru is a special place. Our driver, Sam, was also so helpful and compassionate. He went above and beyond for us when we forgot an article of clothing in one of our hotels. And our driver Carlo was such a pleasure. I highly recommend Jacada and the service they provide. Thank you so much for helping plan the perfect vacation. I cannot wait to book a future trip with you.

cardone
17th Mar 2024
Verified order
Jacada continues to excel

Jacada continues to excel. From planning to execution they are meeting and exceeding our expectations. Frequently they are able to anticipate our desires and create a memorable experience.

Daniel
17th Mar 2024
Verified order
Don’t hesitate to book with Jacada Travel!!

We booked our honeymoon in Chile and Argentina with the Jacada team and we wouldn’t recommend anyone else! Jacada took our interests, desires and preferences to heart and developed the most amazing week itinerary/ From the quality of local guides to the hotel bookings and food suggestions, all of our needs were met and exceeded. We did not encounter a single issue and we give full credit to our planners and local team.

King
16th Mar 2024
Verified order
Perfect, well balanced, culturally rich Family Vacation of a lifetime

We went to Marrakesh, Essaouira and Oualidia with Jacada. Our only regret was not having had more time to spend in Morocco. It was absolutely magical. James from Jacada must have been able to read our mind putting the perfect vacation together, which not only the adults but also our 6 and 10 year old boys enjoyed. Everybody we came in contact with was absolutely professional, kind, flexible and kid-friendly. We always felt safe, well taken care of and in good hands. Particular shout outs to Sallah, our guide in Marrakesh, and Mohammed, our driver.

LOMBARDI
15th Mar 2024
Verified order
First Time to Forever Jacada Customer

From start to finish everyone I interacted with was wonderful to work with! I’ve never worked with a travel agent before my trip and now I’ll never travel without one!! It was so nice to sit back and relax and have a trip planned for me that was totally customized to me and my preferences. We had an absolutely incredible time on our trip and I feel like they took extra precautions to make sure we were safe and had a good time! Truly, I would not have had as good of a trip if I planned it on my own. Worth every penny!!!!!

Amrit
06th Mar 2024
Verified order
Amazing Thailand itinerary!

We had an incredible experience planning our honeymoon with Leanne and Gilda from Jacada. They crafted a personalized itinerary that exceeded our expectations, taking into account our desires and budget. Leanne’s insight on different islands and cities was spot-on, and the detailed emails, including maps of international airports, made our journey seamless. The constant communication and check-ins added a sense of comfort, and the guides provided an immersive cultural experience. Jacada’s choice of companies and VIP treatment truly made our Thailand honeymoon unforgettable. The balance of activities and relaxation was perfectly planned, especially for purpose of a honeymoon. The hotels curated by Jacada were not only beautiful and dreamy, but also so unique. Overall, Jacada’s meticulous planning created the most memorable and well-rounded experience for our honeymoon and we are so so grateful! ☺️

W
04th Mar 2024
Verified order
Africa Adventure

Another incredible trip by Jacada. This was our 3rd booking and it did not disappoint. Everything was specialized to our interests and executed perfectly. Well done Jacada.

lyndsay
02nd Mar 2024
Verified order
Magical Costa Rica trip

I just came back from my Costa Rica trip , it was amazing, the attention to details , everything I wished for in this trip was there , not to mention the lovely surprises arranged by lily and Berni like lovely picnics , photographer and even a helicopter ride . We had the best time this is my my fifth trip with Jacada and second trip with lily and berni again I’m so pleased with everything

Althani
29th Feb 2024
Verified order
Jacada and Jacob Maahs – EXTRAORDINARY!

Jacada provided impeccable customer service for our trip to Namibia for our ten year anniversary. Our amazing trip designer Jacob Maahs was super brilliant in the itinerary he created for us, and he pulled it off at the very last minute (we are bad planners). He was a true pleasure to work with and I would trust him with any and all my future adventure travel needs.

Harold
28th Feb 2024
Verified order
Jacada planned our trip of a lifetime…

Jacada planned our trip of a lifetime to Vietnam and Thailand in January/February 2024 for 3 weeks. From the moment we landed in Hanoi, they prioritized our entry through customs to a no wait line and transferred us to our guide and driver. It was seamless and professional the entire trip. We experienced the culture and people in authentic day trips through the trip. Making rice paper in countryside home, drinking tea and playing music with a local family to traveling the Mekong delta in a fast boat. We had 6 different guides/drives and all of them made sure our experiences were perfect. The accommodations were all 5 stars and well situated and appointed. The top hotels included Capella in Hanoi, Four Seasons in Hoi An and Six Senses in Kao Yao Noi. It would be very difficult to not use Jacada again after having sure a wonderful trip with no worries. My trip advisor Rosanna Convey made sure we hit all the top spots and had the most spectacular trip.

baker
27th Feb 2024
Verified order
Perfectly planned and executed African…

Perfectly planned and executed African safari

Doug
27th Feb 2024
Verified order
The organization and detail of travel…

The organization and detail of travel was superb! Jody and Charlotte helped every step of the way. It was a luxury safari. The game drives and accommodations were wonderful. It was a trip of a lifetime!

Fujikawa
23rd Feb 2024
Verified order
Personal and Quality

Landing at airport and being greeted by a personal representative to walk you through every what, where and when.

Anderson
22nd Feb 2024
Exceptional Trip to SE Asia

What a fantastic trip to SE Asia! The trip could not have been better. The activities and tour guides were terrific. The food was delicious and the hotels were each unique with terrific customer service. Rachel and Cathy at Jacada were so professional and a pleasure to work with to plan this trip. It isn’t easy to flawlessly coordinate lots of local flights and connections, but everything went smoothly and we thoroughly enjoyed it. Kudos to the Jacada team!

Judy
16th Feb 2024
Verified order
The team at Jacada is hands down the best!

Every detail from the lodging at 5 different stops, to transportation in-between, to recommendations on what to do and planning excursions was handled with absolute precision by Ellie, Cathy and the rest of their team. Cannot recommend working with Jacada, specifically Ellie and Cathy, highly enough. They made it possible for my family to enjoy the trip of a lifetime!!

K
15th Feb 2024
Verified order
Unparalleled Planning and Execution

Everything from the almost last-minute pivot to travel to Costa Rica and the execution of the scintillating itinerary was amazing. Demi Roberts planning and coordinating was seamless. The Jacada local team accommodated every wish and needed adjustment as did the resorts. But above all, the activities were beyond our highest expectations. Active stops (zip-lining, horse back riding, dolphin watching, hiking) and hands on activities (cooking with locals, coffee and chocolate making) made for the perfect blended holiday. There was just so much to rave about and we were over the top thrilled with all the attention and planning that Demi gave us in the planning and execution. All three generations loved every minute of a memorable adventure. THANK YOU JACADA!! We’ll be back!

Hirsch
14th Feb 2024
Verified order
Complete experience planning and implementation

Full wrap-around service for an extraordinary experience

Mauskapf
14th Feb 2024
Verified order
These guys are the best

These guys are the best. Their attention to detail in the planning and execution makes them the perfect travel partner.

Craig
14th Feb 2024
Verified order
The planning process was smooth

The planning process was smooth. Lily was great. She listened and made suggestions. All drivers and excursions were on time and very enjoyable. We really enjoyed the accommodations. Great experience.

Dummermuth
13th Feb 2024
Verified order
From the first phone call

From the first phone call, to the moment our guide dropped is back at the airport at the end of the trip, everything went so smoothly. Great planning, great itinerary, great guide/driver, great service, a great experience!

Kingdom
08th Feb 2024
Verified order
Seamless Experience in Thailand

Working with the team at Jacada (specifically Rosanna and Gita) made for a seamless and incredible trip to Thailand! They took care of everything from start to finish except the international flights (we chose to do that on our own), and it was perfect. They incorporated our interests and preferences into such memorable and fun activities throughout our trip….there were so many fantastic experiences I can’t begin to list them all. The accommodations they booked met or exceeded our expectations. The local guides they set us up with were knowledgeable and fun to be with. Even their local restaurant recommendations were top notch. They were always responsive, and we felt supported throughout the process. We’ve worked with other custom and bespoke travel agencies, but usually there’s at least one small hiccup along the way. Not with Jacada…it truly was seamless from start to finish!

P
08th Feb 2024
Verified order
A wonderful trip!!

We experienced a culturally rich tour of Vietnam. The excursions were fun and engaging and our accommodations lovely. Everything went off without a hitch. Keith and Cathy did a great job putting our trip together. Can’t say enough good things about Jacada

CPC
07th Feb 2024
Verified order
Jacada does great job on Chile trip

My adult son and I traveled to Chile in January 2024. Jacada, really Jen Richt, had this wired from the start. Great planning. Wonderful choices of lodges, great activities etc. The logistics were good, not perfect – they never are, and when there was a hiccup, Jacada jumped into the breach and fixed it. My second trip with Jacada (first to Africa with a partner agency was not nearly as good) and definitely not my last.

Stern
07th Feb 2024
Verified order
Wonderful adventure “down unda”

The experience was great in that everything was handled down to the last detail. The accommodations were 5 Star, and the experiences were some that we would not have known about on our own.

Coulman
04th Feb 2024
Verified order
Iceland Christmas trip

My family of 4 adults (2 adult sons) went to Iceland over the Xmas holidays from 12/21/23-12/27/23. The trip was outstanding! One of the best trips we have had as a family. There is so much to see and do in Iceland especially if you are looking for “action/adventure” type of activities, and especially in the winter. The country is also breathtakingly beautiful. Jacada was great in helping to organize the trip which was done somewhat 11th hour (in late October) and in the midst of an active volcano. The travel coordinator and concierge (Meg and Anna) were extremely organized/knowledgeable/easy to work with throughout the entire planning
process. They made great recommendations on hotels , activities, and restaurants. They also promptly answered all of our questions re the volcano situation, worked to assure us that the trip would be safe, and made necessary adjustments before and during the trip when certain areas (like the Blue Lagoon) were closed. Our guide, Svenni, who was with us as guide/chauffeur the entire trip, was outstanding! He has a HUGE personality, tells amazing stories, has a great playlist to listen to while traveling, and knows Iceland inside out. We called him the “jewel of the trip” he was so accommodating, knowledgeable and pleasant to be with.
The four of us agreed that we would definitely like to return to Iceland in the future and would definitely consider using Jacada again as a trip organizer on future trips.

Suzanne
02nd Feb 2024
We used Jacada for our Peru/Macchu…

We used Jacada for our Peru/Macchu Picchu and Chile/Easter Island trip and our experience was extraordinary! Our travel designer Lily took my dream itinerary and made it all come true. Every single aspect of our trip was first class. The guides were all exceptional and treat us like family. We also dealt with Berni as our departure drew closer and she really delivered. At the mid point my husband was hospitalized with salmonella, altitude sickness and a parasitic infection and everyone jumped into action. Our guide in Cuzco even met us at the hotel upon discharge to see how we could salvage our last days in Cuzco.

On Easter Island , the Explora Lodge was every bit what was advertised. We were at out 1st moai one hour after landing!

Every aspect of this trip was the bucket list trip we dreamed of and planned. Will definitely be calling Jacada again!

Morton
01st Feb 2024
Verified order
Cambodian Culture Getaway—Amazing!

High-quality touring at high-quality hotels no matter where you may find yourself. We like to immerse ourselves in a new country by day and relax at night. Jacada made that happen in far-flung Cambodian locales from the bustle of Phnom Penh to the jungles of the Cardamom Mountains to the sites of the temple city of Siem Reap. Truly special.

Singer
31st Jan 2024
Verified order
Very reliable and clear experience with…

Very reliable and clear experience with Jacada, ensured full delivery of all plans and even improved the offering for the same cost if for any reason something was not available. On the ground staff was reliable, safe, and clear throughout

Traveler
30th Jan 2024
Verified order
10/10: Perfection!

The whole trip, from first contact through the planning process to the actual trip itself was top-notch. Every detail was considered. Every wish was granted. The level of caring, detail, and consideration given to the planning and execution of the trip was incredible! We are usually “do it ourself” type travelers but after this experience, we won’t do a trip without Jacada again!

Rosenberg
30th Jan 2024
Verified order
Would use them again in a heartbeat

They were so easy to work with and helped us navigate an unexpected illness at the start of our trip. The local guides they found and experiences they selected were really exceptional.

Purcell
29th Jan 2024
Verified order
Honeymoon of our Dreams!

Planning our honeymoon with Jacada was the best experience. Working with Ellie and her team made the process seamless. They were so patient with us with so many personal life changes that ended up affecting the planning process for a little, but it all worked out in the end.

They took the time to get to know my husband and I and activities we would like to enjoy.

Also transportation was a breeze, and the hotels they put us in were 10/10. We truly cannot thank them enough for planning our dream honeymoon and we look forward to working with them again in the future.

If you’re looking to plan a trip of a lifetime, do not hesitant to go with Jacada.

Pastor
28th Jan 2024
Verified order
Thailand Honeymoon – 10/10

Rosanna and Cathy helped us execute our DREAM honeymoon! We visited Thailand and their recommendations and itinerary were perfectly catered for us. They were extremely communicative, helpful and responsive. Thank you thank you thank you! You gave us memories to last a lifetime.

Gilard
26th Jan 2024
Verified order
Jacada: Stunning, Seamless, Worry-Free Travel

Well worth every dollar spent! Jacada provided a seamless, spectacular, fully supported travel experience.
From carefully chosen itineraries, to welcoming and skilled guides, to drivers who arrived with cold towels and drinks, we felt supported, seen, welcomed and heard at every step. This was our first trip, but will not be our last!

Burton-Macauley
25th Jan 2024
Verified order
Unforgettable experience

This was probably the best vacation I’ve ever had. They thought of everything, and I truly felt like a VIP throughout the trip.

Rick
21st Jan 2024
Verified order
They listen, to understand :)

The attention to detail while planning our trip was great. They have great local partners that just made our trip amazing from pick up at the airport when we arrived to when we left Nepal. Great job all around. Ellie and Cathy really went above and beyond understanding what we were looking for and planned every detail so well. They really paid attention and what we experienced was great. Thank you for not making us feel just like another number churning through Jacada. This was personal and truly an amazing experience.

Pandya
20th Jan 2024
Verified order
Excellent 2 week experience with Jacada…

Excellent 2 week experience with Jacada Travel guidance.

It was comforting having someone there to meet and greet us at our many relocations. We thoroughly enjoyed our guides. Great personalities, knowledgeable and upbeat. Our vacation went way beyond our expectation or imagination. We would definitely use Jacada Travel again.

Jellison