Excellent 4.8 out of 10
Rachel and Gloria at Jacada Travel planned an epic trip to SE Asia for myself and 3 others. They listened carefully to our desires, kept us informed, and developed a perfect itinerary! We were able to make adjustments and suggestions along the way. Recommendations were
shared and I feel as though we were actively involved in the planning of our trip. The trip surpassed what we could have hoped for in every way. The local guides were awesome! They were professional, knowledgeable, punctual, accommodating, flexible, and very kind – all this with an excellent sense of humor. I would definitely consider another trip with Jacada and recommend them to my friends and family.
Jacada does a great job planning and organizing our family trips — so far we’ve been on two, one to Malaysia and one to India. Rachel O’Leary is a great help, as is the whole Jacada team. Very well done!
All was great
This is our 3rd trip with Jacada Travel and certainly will not be our last. From start to finish Jacada provided us with the best service, recommendations and information for our 6 week South East Asia trip. Keith, our excellent travel adviser, took all the time we needed to help us plan our awesome adventure. Attention to detail is what Jacada does best, and this trip exceeded our expectations. The pace was perfect for us. I have a slight disability and Keith made sure that we had ample time in each place and tours were booked with pacing in mind. Accommodations were all fabulous. We asked for “down time” and it was built in – strategically placed twice during the trip for 4 days of rest and relaxation on island luxury resorts. The guides provided in all places were excellent and in addition to the regular highlights in each country, we had “off the beaten tourist path” experiences – visited remote villages and interacted with the locals. We would highly recommend Jacada Travel if you are looking for a personalized luxury trip.
Great customer care and personalized experiences!
An absolutely wonderful experience. Everyone we interacted with from Jacada was a consummate professional with great communication and attention to detail. The trip design was exactly what we asked for, 5 stars the whole way.
My one request to make the experience perfect would be increased transparency about the details of the trip. I wholly admit this need might be my own character flaw having difficulty conceding control. I found myself uncertain about what to expect next during multiple portions of the trip. Regardless of that, every single detail was attended to and were we cared for with white gloves the entire way. No ball got dropped.
Overall a satisfying and memorable one!
Services were great, able trying their best to tackle and meet your last-minute changes/requests. The land operators at most of the destinations were professional enough to provide information and assistance during the trip. The hotels arranged throughout the entire trip were just terrific – does make the best out of the stay!
Restaurants and gourmets selected were also one fine touch! Though we missed Central in Lima due to late booking but the alternative option in Astrid Y Gaston was definitely worth comparing!
Airstream Campus in Bolivia was an unique experience! Photographer arranged for the day in Salt Flats – FANTABULOUS!
That being said, there are parts to be improved – such as the itineraries selected in Mexico – do prefer more scenic activities rather than shopping in the touristic booths and sheds. Information provided by the Tour Guide was sometimes confusing, giving us a bit of hard time during the application of visa in Bolivia; as well as the pick up transfer to Chile. I believe if these were being attended to for improvement. I’d not hesitate to rate a 5 star in my next trip with Jacada Travel.
We have never had such a thoughtfully conceived itinerary proposed to us and which was executed well beyond even our highest expectations.
The local staff were fully briefed on what was to be included at each stop and (with one minor exception) they flawlessly followed through.
And we cannot say enough about our travel designer, Sarah Kounnou. She really “knows her stuff”! She gave us superb advice and was able to meet our every need. And she monitored how the journey was unfolding each and every day. She is a star and was instrumental in our 5 star rating of Jacada.
We are now in the process of arranging another journey with Jacada and we cannot wait for it to begin.
As first-time travelers to Asia, we were so grateful that we had Jacada to help us with the details. From the amazing hotels to the lovely excursions, we certainly had a memorable trip.
Our guides were very knowledgeable which helped us get so much more out of our Cambodian and Thai experience. Jacada and the people who guided us through our journey were reliable and completely flexible. I’m extremely comfortable recommending Jacada Travel to friends and family!
Our small group of four arranged a private tour of Southeast Asia using Rachel in London and Gloria in Hong Kong as our primary contacts. We gave them a general idea of the countries we wanted to visit, and they set up everything, including timing in each city and activities. The hotels were uniformly excellent, as were the drivers and local guides who really enhanced our experience with their own personal life experiences and intimate knowledge of the local environs, food, culture and politics. We all felt that the trip exceeded our expectations in every way. There was truly value for the money, and honestly we felt the cost was extremely reasonable for the experience we had. We cannot recommend Jacada and these particular representatives strongly enough. It would have been impossible to plan this vacation on our own. We are looking forward to using Jacada in the future and recommend the without reservation.
we felt taken care all throughout the journey.
Jacada was with us.
Communication before the trip was excellent and all guides and excursions were great as well.
Excellent in every respect! Jacob took the time to discern our needs and travel style and crafted the perfect holiday – we were completely spoiled. Thank you very much – we certainly recommend Jacada.
– Excellent itinerary; perfectly matched our interest
– Provided great accommodation
– Staff is very friendly and helpful. Our flight has been cancelled from Cusco to Lima, James who was our local staff provided a good arrangement until our flight was rescheduled.
We appreciated Jacada’s flexibility, follow up and attentiveness, our trip would not have been as fantastic as it turned out. The locations, restaurants and hotels were great picks. The itinerary gave us a wonderful taste of the beautiful areas of Chile.
Our guide in Santiago, Juan Manuel, was absolutely amazing. We really felt he went above and beyond taking care of us, through the airport (multiple times), the tour and being accessible throughout our trip. Juan is caring, positive, knowledgeable and just plain fun to be around. He really is a wonderful representative of Jacada. And Susanne, special thanks to you on your insight in planning and Roberto for making the adjustments to our schedule. The attention to detail you provided (including our in country flight seat selection) were spot on, and the bottle of bubbly and massage at our hotel arrivals were greatly appreciated!
We had an absolutely incredible and memorable time in Chile, which was only made possible by “Team Jacada”!
Another excellent Jacada trip . This time we wnt to Thailand . Although we were close to ” the eye of the coronavirus storm ” it didn’t impact our holiday . In fact it enhanced it . No crowds !!! Now is a great time to travel !!
Gordon and Hilary
It’s not enough to say perfect because everything Jacada has provided for us on two trips (Japan, Argentina/Chili) has been so far beyond our expectations. And I do mean everything: the hotels, the guides, suggestions, any and all transportation. Most importantly in times of trouble (I broke my leg) the support is incredible.
We wouldn’t travel without them again.
Jacada continues to impress with their personal approach to travel planning and their choice of local tour partners. We’ve never had any glitches during our trips with Jacada. They really do go above and beyond. The fact that the travel planners have a lot of local knowledge goes a long way to ensuring a wonderful trip experience.
We, a group of 18 seasoned travellers, have just accomplished our 1-month journey to Antarctic and South America. We have safely returned home – Hong Kong.
This is definitely one of our VERY MEMORABLE travel journey together. Kit, Berni and earlier on, Jobi, the travel planners of Jacada Travel are top on our list of APPRECIATION.
Patagonia, Antarctica (in traveling pass the Polar Circle) and Atacama Desert are three VERY EXTRAORDINARY places on earth, of their habitat, wild life, landscape and weather. Their articulated planning and ground staff support have enabled ordinary travellers like us to enjoy and participate comfortably in all the activities in these places. Also, learnt a lot and gaining new travel experiences.
The stop at Iguazu for the waterfalls and rainforest is a very nice interlude between these unique landscapes and urban settings. Gran Melia certainly provides a relax environment to start winding down.
Buenos Aires is very worth visiting for its beautiful townscape, tango and as well a stop for some urban shopping and nice restaurants, before going home.
The Tierra Hotels that they have arranged are very recommendable, the local guides are highly professional and attentive and the transports are efficient. We also had very good meals and drinks in this trip, yet the activities through the whole trip have kept us in good fitness.
Certainly looking forward to work with Jacada Travel again.
Our trip was spectacular, and every detail organized by Jacada was perfect. I was especially appreciative of the communication during the planning process. We changed our ideas many times and Kit was always helpful and informative with each idea that we had.
Very helpful, knowledgeable and friendly people helped us set up a great honeymoon. We will definitely use Jacada again!
Working with Tess and Angela at Jacada was an excellent experience; they helped my wife and me to design and plan our honeymoon to South Africa. The trip was fantastic and the quality of every component was top notch – five stars all the way, including the hotels, transfers, tour guides, etc. We’ll definitely use Jacada in the future to plan our next big trip.
Fabulous vacation, best vacation ever. Every transportation detail was meticulously planned. We thoroughly enjoyed every travel guide and driver, all were very knowledgeable and personable. The accommodations were all luxurious, the staff were all top notch. We especially enjoyed Matetsi on the Zambezi River, the Oyster Box in Durban and Chitwa Chitwa in Sabi Sands.
The safari drives were amazing! The guides and rangers were so knowledgeable. We were able to see so much wildlife. The big five, and the baby big five. Loved seeing a nursing baby elephant, a nursing lion cub, and baby warthogs, rhino, giraffe, and leopard cubs.
We saw lions mating, a leopard who killed an impala pulling it up a tree, a pack of wild dogs and so much more!
Vic falls was incredible! We had a perfect day.
Restaurant reservations worked very well, thank you so much Angela.
Our favorite fine dining restaurant meal was the tasting menu paired with beverages at Epice in Franschhoek. We also enjoyed the Stack, The Harbor House for the seafood platter, MarEsol for chicken peri-peri, The Test Kitchen, and Fish and Shell in the Cape. In Durban we enjoyed the Oyster Box, and also Cane cutters for their fabulous Bunny Chow. The Chefs at the lodges were excellent as well.
We look forward to traveling with Jacada for many more perfectly executed travel experiences.
Thanks so much to Rebecca and Angela, you were both awesome!!
Everything was well taken care of from the start of the trip to the end! Jacada chooses the best guides and they feel more like friends than guides! I love that the trip is Customized and tailored so you can choose what you enjoy at your own pace. There were little surprises left by the JACADA team along the way which has an additional touch to the trip. Thank you JACADA for such a great trip!
PERFECTION. Our African Safari was a treasure. Kit, thank you for an itinerary of magical places and delightful people. Angela, thank you for helping us schedule in country and for getting us to Lion’s Head. You are both professional and a pleasure to work with!
Kate and Gilda created the most wonderful, uniquely special, family trip for us to Vietnam and Cambodia. We were active, enjoying the beauty, history, culture, food. Four days before we were due to depart, I fractured my foot and Gilda made seamless adjustments to the schedule for extra assistance; everything was taken care of!! I was able to participate and fully enjoy. We look forward to our next booking with Jacada. Cannot recommend highly enough!
The whole trip was fantastic. The guides were knowledgable, flexible and friendly.
Myanmar was a great family holiday, would definitely go back again.
Our trip to Patagonia was wonderful! Our Jacada travel experts Emily and Berni were always accessible and very accommodating throughout the planning process —answering our questions and adjusting our plans as needed. All of our connections worked flawlessly, and all of our guides were knowledgeable and entertaining. Would highly recommend this company for Patagonia travel.
Handle flight delay and re-book flight and accommodation promptly and nicely.
Good hotel recommendation and arrangement.
Detail and accurate travel information.
Good meet and greet in the airport.
Helpful in airport check-in
We had Jacada plan our trip to Vietnam, Laos and Cambodia. Every step of journey was flawlessly planned and executed by Jacada. Our drivers and vehicles were great. They greeted us at each airport. Hotels were fabulous. The special events planned by Jacada were great fun, and I can’t imagine us trying to plan all that Jacada put together for us. The added value of their knowledge and ability to get things arranged is superior. We will be using them on the next planned trip.
Taking care of details and quick response to requests. Good service.
This was an outstanding tour of Spain Every guide, Driver and Hotel were very good. The breakfasts were excellent. The Hotels and the locations were just beautiful You did a very good job of meeting our needs.
I will definitely recommend Jacada Travel and I hope to use your services in the future.
I loved Spain and the cities you picked for our tours.
It was amazing!
Our trip was well organized,our guide and driver Tohr was excellent!
We did not like the Floss hotel too noisy and busy.
We had a wonderful vacation and everything was taken care of for us! There was unbelievable service with wonderful people!
Amazing experience and great to deal with.
Jacada made our honeymoon to South Africa the most seamless, luxurious experience. Every logistical detail was carefully thought out and executed, and the lodges and hotels were top notch! We could not be happier and are so grateful to Rebecca and the Jacada team for making it so memorable for us. We will certainly be repeat customers!
I used Jacada Travel for 2 overseas trips in 2019 – a couple of the best vacations I’ve ever experienced. From the trip planning and itinerary selection, to the hotel choices, transportation, tours and chosen guides, Jacada has been nothing short of excellent. Incredible attention to detail and service, courteous and knowledgeable staff who are experts in each area. They listen to what you require from your vacation and are able to craft a highly personal itinerary with activities and meals to make the trip special and memorable. The best part: I barely had to lift a finger. They took care of it all so I had no travel stress. I plan to use their service for many more trips to come.
We recently traveled to Southeast Asia using Jacada and overall it was a great trip. The guides were ALWAYS reliable and knowledgeable, we had an excellent mix of activities and excursions, the hotels were spot on to our expectations. It was a fairly complex trip, 4 countries over three weeks, and all transfers and local flights went off smoothly.
I think what stands out the most for me was that at the start of the planning process I spoke on the phone with our travel planner Sarah for about 30-45 minutes and described to her what we were looking for, what we liked, what we wanted to avoid. And here is the best part: she really listened to what I said and delivered an experience tailored to us. I find this a bit unique these days.
I would definitely recommend Jacada and will use them again.
My husband and I have taken several Jacada trips and we are so spoiled that we cannot book with anyone else. The experiences are unforgettable and the guides are amazingly knowledgeable. If you want a unique, once in a lifetime excursion, look not further. Jacada is simply the best!
The arrangements, accommodations and personalized service is always top notch! Could not have been any better.
Rebecca made great suggestions and worked hard to personalize our plans. We had the trip of a lifetime. The highlighs were her suggestions of Tanda Tula and the trip to the Cape of Good Hope. We were guided to the Cape of Good Hope by Paul who was a font of knowledge and an outstanding photographer. Tanda Tula was also amazing and Chad was another great photographer and helpful tutor. There were a couple of hiccups, one of which was incorrectly scheduling the last full day. Another detail was that the flight out of Hoedspruit was scheduled for the wrong day. This was quickly remedied, but a little disconcerting because they barely had room to get us on the correct flight. So, attention to a few details would have been helpful. Overall, we would love to work with Rebecca again.
Excellent service. Brilliant company for arranging a luxury holiday and listening to our requirements. Jen kept in touch well above average and even arranged surprise upgrades. Reccomended
Jacada helped plan an unbelievable honeymoon for us! Their service was excellent and they worked with us to find the best trip for our budget. The experience will stay with us forever. Thank you to Tess and all the team that made it happen.
Would definitely recommend
Jacada travel did an amazing job. We expected a great experience but didn’t fathom how truly spectacular it would be until we were there! Three different cities in Vietnam without any hiccups with gorgeous hotels, friendly tour guides and fun activities. Special thanks to Keith and Lillian who really went above and beyond for my fiance and I on our engagement-moon. 5 stars.
This was the first time I’d used Jacada Travel to arrange a trip. Mine was to South America (Chile) and Antarctica. From the very beginning,.they took the time to work with me coordinating dates/times, since they were working with another company for the Antarctic portion. After many attempts they were finally able to find me a spot on a cruise. Their hard work gave me confidence that I’d selected the right company to handle the details of my trip. After that their agents were always keeping me informed and went out of their way to answers my many questions all while keeping a professional, friendly attitude. Later on, when a hiccup occurred in the planned return from the Antarctic, by the time I’d contacted their emergency number, I found they were already aware of the situation and had begun arranging alternate flight options. They also had readjusted my land activities that had been to follow in Chile afterwards. I would 100% recommend Jacada Travel to anyone considering one of their destination packages. I know they will get the special, personal attention I got from beginning to the end. All they’ll then have to do is sit back and enjoy the fun knowing things are in good hands with Jacada Travel.
Tess and all of the travel experts at Jacada are tremendous!!
My husband and I recently traveled to Thailand for our honeymoon on a Jacada Travel trip. We had such an amazing time and this trip exceeded our expectations. All of the hotels and places we visited were so special and beautiful. The private guides we had at the beginning of our trip were so kind and knowledgable. It was exactly what we hoped for. Keith from Jacada did a great job personalizing our trip based off of the things that were important to us and we would not have changed a thing. We traveled to 4 different places within the country and all our domestic transfers and travel details were seamless and perfectly executed. The trip was the perfect mix of adventure and relaxation and we hope to use Jacada again for our next adventure!
Jacada are an excellent choice for bespoke travel planning to Chile and Argentina. We found them very flexible and responsive to all our questions and wishes and the trip was a great success covering all the things we wanted to see. My husband wanted the opportunity to do some photography and Emily and Berni found people in the various locations that could help and take us out at sunrise/sunset. Also when the unexpected happened (my phone was stolen in Santiago), they really were terrific. The guide that Jacada had sourced helped with reporting to the police running a long way over the time he was scheduled to be with us. On another occasion when arriving at a hotel at 8pm to be told our room was not ready, their 24 hour emergency number came in very handy to have a Spanish speaker on the end of the line to discuss with the reception staff and ensured the room was sorted immediately.
Thank you Tessa and the team at Jacada for planning our celebratory trip to South Africa. Your input and suggestions for hotels, experiences, restaurants and itinerary were top notch. I appreciated your accessibility in working with me to plan a wonderful trip – from emailing to phone calls, you were always available. I also very much valued the fact that Tessa, our trip planner, lived in Capetown, so I really knew we were getting the benefit of first hand knowledge. Thank you, thank you, thank you!!!!!
We had an exceptional time with wonderful accommodations . We felt loved. Thank you for a truly memorable vacation.
Words can not fully explain the incredible experience we had!!! Em, our tour coordinator at Jacada did an incredible job putting together a world class, unforgettable trip.
Angela, our country concierge, did a fabulous job securing amazing restaurants.
Every detail of our trip was made. We can not fine one negative thing to say! We will definitely be booking another tour with Jacada in the future.
“Wow” was the word the we kept saying during our trip.
We had the bucket-list trip of a lifetime thanks to Jonathan and the Jacada travel team. They helped plan and organize every aspect of our first trip to Africa. Travel was smooth and we loved the camp they recommended (Chitwa Chitwa). They also helped organize a surprise proposal! We definitely hope to have the opportunity to use them again.
Jacada does an amazing job! It is worth every penny. Our trip went perfect as planned to the last detail. A person was available the 24 hours for any issues or questions. We had a great , worry free vacation!
My wife and I have had the good fortune to travel the world. Our choice to use Jacada Travel to help plan and implement our trip to Thailand, Laos and Cambodia proved to be a stroke of good fortune. From the planning of the personalized itinerary to its implementation, the process was flawless. Our accommodations were each unique and special. Restaurant recommendations were spot on. Our drivers and guides at the five locations we stayed were wonderful. The itineraries combined culture, food and the down time that we needed. Thanks and kudos to Sarah Kounnou, our travel designer, and Gilda Tang, our travel concierge.
We loved our Jacada trip to Finland! It was one of the best trips we have done as a family and so unique!
I am happy to share more detailed information with you.
From my first phone conversation about why we wanted to plan a family trip to Argentina to our arrival back home in the States, working with Jacada was a wonderful experience. We tweaked our itinerary until it was perfectly planned for our family (traveling with children 11, 9, and 6 to Argentina for two weeks). We had some medical issues while we were there and our needs were met immediately with help from both our Argentinian connection through Jacada, as well as the incredible local people. Each of our guides was knowledgable and interesting. Traveling with three small children comes with challenges (some expected, some not), and Jacada met all of our needs pretty seamlessly. We will for sure use Jacada to plan our next adventure!
Jacada does a superb job. I’ve been traveling around the world for over 40 years for business and for pleasure and Jacada is one of the best. Recently my husband and I and my cousins travelled to Vietnam and Cambodia. First there was a review of our initial thoughts, dates , capabilities, interests and ideas with Rachel O’Leary the Senior Travel designer for Southeast Asia. She listened and then designed an amazing experience for a 19 day trip. Once we agreed on the details, Gloria To based in Hong Kong added the finishing touches such as restaurant reservations. Everything was perfect. There was someone to meet us at every airport and all the guide companies that they used in each country were top-notch and extremely knowledgeable. All the connections and reservations went smoothly. Jacada can work with different budget levels and really design a personalized experience. All the pre-planning was very smooth. They were always available for any questions or changes and provided a lot of information prior to the trip. Then Jacada checked in at various stages just to make sure everything was on track. An amazing experience and I would highly recommend their services.
Lily and Berni were great. We were so pleased with all the accommodations and tours. Everything was top notch and professional. Will definitely use Jacada to plan our next trip!
We decided in late August to book a trip to Costa Rica for our family. As we suspected, it was a bit late to be planning such an adventure and not everything was easily falling into place. Through our research we came across the Jacada Travel website. We had never used a travel company before, but decided to reach out for assistance. After submitting an inquiry, we received a response nearly immediately from Susann, one of their Latin American specialists. From that moment on, everything went so smoothly. She warned us that it might be too difficult to get reservations at such a late date, but she managed to secure two beautiful properties in different areas of the country – giving us a wonderfully varied experience within the ten days we were able to travel. The entire trip was so well organized. We were provided with a very thorough travel kit that covered all details. Every tour and excursion we took was perfect – the guides informative and fun, making each experience relaxing, educational and full of adventure. We’re excited to use Jacada Travel for our next family trip.
From the moment I first spoke with Rebecca about a trip to Africa I felt that she knew exactly what I wanted/needed…as if she personally knew me. Rebecca took everything I wanted and made it happen and beyond!
As a solo traveler my first priority was safety and thanks to Jacada and they’re partners in East Africa I could not have felt safer. In fact, I was treated like a VIP! Angela made sure that I was able to do some extra things (massage, hot air balloon) and was very helpful as well.
My first trip to Africa was a magical experience and I can’t wait to go back…and all thanks to the team at Jacada travel! Thank you for your professionalism, patience, kindness and mind reading skills!
Great Costa Rica tripped planned by Jacada! The locations, hotels, and activities choices were excellent!
I can’t say enough about Jacada Travel. They were amazing all throughout early brainstorming, trip planning, and then support during the trip as things changed. They had tremendous knowledge of the various regions and it resulted in a trip that was perfectly catered to our needs…including all of the movement and logistics through the trip. We really did an EPIC trip. And on the cost side they were fair and transparent.
Jacada planned a wonderful, seamless honeymoon that we’ll remember forever! We have never used a travel agency before, and are so glad that we did for our three-country Southeast Asia trip. Jacada took away all the stress of planning a logistically complex trip, and their in-country partners and guides were all lovely and knowledgeable. Sarah was great to work with, she listened to our preferences and executed everything perfectly and to our budget. It was a fantastic experience overall and we highly recommend Jacada.
Our experience with Jacada Travel has been amazing! Our trip to Vietnam and Cambodia was exceptionally well planned. Everything went off without a hitch. The variety of experiences arranged by Rachel and Gloria were fantastic.
We highly recommend this travel company!
Excellent organisation of our trip in Colombia !
Everybody was very professional and kind
I would certainly recommend this agency
My family and I went to Japan in December 2019. We visited Tokyo, Takayama, Shirakawa-go and Hakone. It was an extremely wonderful trip. Our stay at Takayama at Hidatei Hanaougi was one of the highlights of our trip. Highly recommended. We had lots of excellent eating experiences, thanks to the restaurant recommendations and reservation made by Jacada during the busy holiday month. Our guides were wonderful and gave us unique experiences wherever we went. The Drum Tao performance at the Alternative Theatre is a must-see.
Overall, excellent experience from the planning & preparation stage and actual trip itself. We received useful information and advice ahead of the trip, allowing us to make adjustments. Jacada went out of their way to accommodate our needs. On-the-ground staff and guide were excellent and extremely helpful. Very thoughtful in creating a pleasant birthday surprise for the family.
We recently returned from a 2 weeks’ long trip from Peru, a place which we knew nothing of but upon a spectacular and memorable honeymoon organised by Jacada.
The trip began in Lima, where we spent two good days exploring the city filled with vibrant colours and rich exotic cuisine.Not only were we fascinated to learn about the country’s history – the Chilean war and the 80s terrorism – we were also very lucky to have been paired with Elisa, who was passionate about her country’s history. We particularly enjoyed our meal at Isolina, where Diego ordered practically the entire menu for us to try! We loved that a true foodie took us around on the culinary tour as he knew all the good local places around Barranco. Just by watching him eat sparks joy!
Sacred Valley, the Skylodge adventure and Machu Picchu were definitely the highlights of our trip.The first thing we did as we arrived was the horse back riding where we rode up the hills of Sacred Valley which helped set the scene for the upcoming week in this rural, untouched part of the country. We learnt that the majority of the population worshipped Pachamama and it really resonated with us for the entire time we spent in Peru.We absolutely adored Soy y Luna – the hotel and staff were so welcoming and they made our stay extra special.
The Skylodge climb was pure fun. We learnt that the youngest child who climbed the mountain that way was only 4 years old and the oldest was 78 years old! The view up at the cliff is breathtaking – especially at night where it’s pitch black. [Note to future climbers: Remember to move the drapes from the ceiling of the pod to get a 360 view of the stars! The other two couples did not and they really missed out!! ] Also huge kudos to Jess and Omar who made sure we got the nicest pod AND planned a mini surprise session with the local Shaman.We loved that extra touch. I mean – the trip just couldn’t get any better. Everything was personalised and we were so well taken care of.
We originally intended to hike the Inca Trail but were very glad to have taken Jess’ recommendation to travel to Aguas Caliente by the Vistadome.Loved that we had a two-day pass to visit Machu Picchu – first day to learn about the history and the second to do some light hiking. We didn’t find the hotel staff at the Sumac hotel particularly helpful – we were checked into a room with two single beds which caught us by surprise considering we were on our honeymoon. We requested to change rooms but was informed that the hotel was full on the phone. We asked at the concierge again after dinner and was then told we could move across the hall for a double bed room. Despite the hotel, our trip to Machu Picchu was far beyond our expectations!
At Cusco we indulged ourselves in the historical and magical city with the food and culture.The city really captured our hearts and credits goes to our exceptional guide, Hans.He was so passionate about the Incans history, by the end of our stay in Cusco we were able to tell between an original and a modern Incan architecture. We must admit, most of the days we were just so tired we skipped the dinners that were organised for us except for LIMO and we would’ve loved to sit next to the window side 🙂 We did go to the chocolate museum (was actually a lot more fun than we expected it to be) and of course the Pisco sour museum where Tinghin got drunk … The Monestario hotel was wonderful though the Andean Explorer was even better! We spent an unforgettable countdown to 2020 on the train and was greet by a huge set of fireworks as we parked into the Puno station.
Titilaka was our second favourite hotel (after Sol y Luna) We went offline for two whole days (no telly in the hotel) read, connected with the nature, with each other and went to bed very early :p
Ending our trip at Paracas was such a good choice! After all the cold and rain, we were ready for some sun and heat.We had a slight delay flying out from Cusco to Paracas and the only cafe at the airport was under renovation, fortunately, the hotel guide who sent us to the airport made sure we got a VIP pass into the mini lounge for coffee and light snacks during the delay – which was really helpful! It was a rather long journey from Lima back to Paracas but Sheila made sure we were well taken care of. We wish we could’ve spent more time around Paracas and the hotel but we know we’ll do that the next time we visit.
We had the most fantastic time of our lives in Peru and we thank Jess, Omar and Jacada for pulling this trip together for us; for putting in the time to know us to make sure we’re matched with the best guides, best itinerary. I remember at one point of this trip I got so overwhelmed by the fun I was having and history i was learning i got worried for the next day and kept telling Tinghin I was afraid our trip’s peaked already but I was wrong – Peru had so much to offer and you planned it so well, we were always looking forward to the next day while feeling sad to be counting down the days. By the end of the trip we’ve lost count of the ceviches and pisco sours we’ve tasted but this trip will forever be imprinted in our memories and hearts. Thank you so much again for making this trip so perfect. Till next time, Jacada!
Perfect trip! Jacada put together a great itinerary based on my initial request and ensured a seamless experience from booking to trip.
We had Sarah to plan our trip. Her suggestions and implementation of every aspect was impressive and resulted in an incredible and memorable journey to Cambodia
Jacada Travel is definitely a good tour agent company and I would highly recommend this. They are very unique in wanting to get to know you in ways that may help them further in helping you getting the most of your desired trip and what you are looking for. My trip to Peru went smoothly and not one hold back whatsoever. I got what I was looking for and couldn’t have possibly asked for more. If you are looking for a legitimate travel agent company, I would highly recommend Jacada Travel.
Incredible experience thanks to Jacada Travel. They helped curated a tailored experience for us in South India and Maldives that exceeded expectations. They were extremely responsive in adjusting and helping make last minute changes. Will definitely work with them again on future vacations.
Jacada did an excellent job of planning and managing our trip to Thailand, Cambodia and Laos. The transportation, hotel and tour arrangements were all first rate and made for a wonderful and memorable trip.
We recently returned from an Arctic Adventure in Sweden arranged by Jacada Travel and had such an exciting time. Everyone at Jacada, especially Hanna Fischer, Heather Evans, and Hanna Partridge, was so helpful with planning the trip catered to our wants and needs. Once in Sweden, our guides were the best, informative and friendly. We enjoyed dogsledding, ice fishing, and snowmobiling while staying in the finest accommodation with delicious meals. We look forward to our next trip with Jacada Travel!
I had the time of my life.
I brought my children and my mother to Thailand for the first time. All four of us had amazing time.
The Jacada team really cares about creating unforgettable experiences.
We have been on several trips with them, our expectations were always met and mostly exceeded and we are looking forward to our next adventure with Jacada.
We enjoyed a trip to Costa Rica over Xmas and New Year 2019, arranged by Jacada Travel. The trip covered 5 different locations over 2 weeks. The locations and lodges were very well chosen – and the whole trip ran like clockwork – there was transport to meet us at every location- even when the local planes were an hour or two late. High marks all round.
Our trip was excellent from start to finish. No detail was left to chance. From our hotels to our dinners and drivers/guides, everything was first class. I would use Jacada again without hesitation.
Jacada did a great job planning our trip to India. The hotels were great, guides amazing and activities were really fun. We would recommend them highly.
Great company everything always goes smoothly and they recommend wonderful places
All in all, our trip to SE Asia was great. The real key to success was that we didn’t do more than 3 hours of temples/sight seeing at a time. So, adding the more active components was a major win for us: kept everyone busy and added diversity into the experience. About 3 hours of sightseeing is about the limit our kids could do. So, having the great variety of experiences in the trip and having a bit of downtime for us in the evenings was a big win.
Thanks so much to you and the Jacada team for all your help! We loved it and had a terrific time! A lot of great memories for us!
We have just returned from a 18 day trip to Vietnam, Cambodia, Thailand and Singapore. Overall, I was very happy with the trip and how it was organized. Sarah from Jacada listened to our likes and dislikes and put together an amazing trip. I wanted to rate this 5 stars, but a few things stopped me:
1 – The quality of the guides were inconsistent. Most were very good, but you could tell who was really passionate about their work and who wasn’t.
2 – I felt like some of the tour content, especially in Hanoi could have been better. For example, we spent precious hours in queues waiting to visit the mausoleum holding the embalmed body of Ho Chi Min but we missed some key sites in Hanoi as a result.
3 – Sometimes we wanted time on our own, and the guides seemed to feel like if they left us they would get into trouble. Better coordination on our time with the guides would have been good.
4 – Not having any sort of breakdown of the trip may be good in some ways, but not knowing how much we paid for an event or service (e.g. the guides) didn’t give us any sort of metric of expectations. I would have liked to know how much I should demand from them and when I was receiving just what I paid for.
5 – We booked our trip about 8 months before traveling, but our internal flight connections were less than ideal. Sarah did warn us about this beforehand, but while I was in the area, I was able to find inexpensive flight choices with better schedules (e.g. direct).
6 – Jacada met my expectations with the itinerary, and Sarah did make suggestions which I wish I had listened to beforehand. I can say she knew better about the area and what to do and see more than we did do my lesson for the future would be to listen more carefully to the suggestions of their travel advisors.
We worked with Jacada (Hanna and Heather) for our family trip to Finland (9 persons in total spanning three generations, including two children ages 9 and 6). They did a wonderful job helping us to identify possible activities, and working with us to finalize our plans for our stay. Accommodations in our chalet were spacious yet cozy and inviting, the chef did a great job with the menu’s we had selected. The various activities were fantastic – lots of fun for all. The logistics went like clockwork.
We have lived in Europe, and travel pretty regularly. We’ve used a number of different agencies in the past (and have planned a number of overseas trips ourselves since returning to the States). I’d highly recommend Jacada (and plan to reach out to them for future travel plans).
Overall they did a great job. Our only concerns were that most of the accommodations were mediocre, for our family. The accommodations may be amazing for others but for us, we wanted a little more. All the activities were amazing though.
Kate and the rest of the Jacada team have done a fabulous job in planning and executing our Christmas trip to Switzerland. Last year they did an extensive trip of Asia for us. No detail is to small. Each trip has special experiences. They use wonderful tour guides and provide great information prior to leaving
Sarah (Travel Designer) really listened to what we were looking for and designed a fantastic trip! Everything was seamless and she even caught an issue with flight timing on the one flight we had booked on our own. The activities and sights we were able to see because of Sarah’s careful planning were absolutely incredible! Her suggestions to include Laos provided us with one of our best travelling experiences yet and would not have happened if not for her expertise. Her hotel selections were also fantastic. Gilda (Concierge) could not have done a better job on her restaurant recommendations which allowed us to sample amazing local chefs and cuisine. We were also so happy with the regular check ins from Jacada to ensure everything was running smoothly. Thank you Sarah,Gilda and Jacada!
We had one problem while away, but Em made up for it with a sunrise hot air balloon ride. Jacada does a great job. We just got back from Namibia in October and have already booked another through them.
Jacada went above and beyond my expectations. They truly crafted our honeymoon trip to precisely fit our travel style. The itinerary they created was unlike anything I could have planned myself. I feel like they really got to know us as travelers and did everything in their power to ensure we had a perfect trip. Their little personal touches made it all the better too. I’m not sure when our next big trip will be, but I know we will use Jacada for it.
The trip was extremely well organized, the hotels were amazing and the local guides gave us a real sense for their country. We loved the suggested tours, in particular the food blog tour of Hanoi was outstanding. Rachel was really on target in arranging exactly what we had been looking for in a trip.
We traveled throughout Morocco in November of 2019 with the help of Jacada Travel. As this was our 25th Anniversary gift to ourselves, we wanted to leave behind some of the stresses of planning and trip and traveling in an unfamiliar environment, culture and language. Tess listened very carefully to the kind of experience we were looking for, and did a fantastic job working out an itinerary that met our personal style and tempo. Everything was top notch, and no detail went unattended. You can tell that Jacada seeks to provide the experience of a lifetime, and they surely did. We will never forget this experience!
All the arrangements were timely and perfect. As promised agents met us at every stop and took care of us, including Nairobi airport and Arusha airports. Even when we made last minute changes during the trip, the altered plans were executed timely. The other requirements of the Safari, the bread and butter steps were as promised “five star”.This is my first safari and as billed “once in a life time experience” was truly so and made memorable by Jacada travel.
Our experience with Jacada Travel was positive, and added to our overall favorable travel experience. The initial planning process with Rachel was excellent and factored into account our unique travel requests. Her suggestions helped us to modify our trip planning accordingly in a positive way. Suggestions for hotels and resorts was generally spot-on. Several of the Jacada staff were available when needed, others not so readily. Several local tour recommendations were excellent, a few less so. Overall, we had a positive experience and would recommend them to others.
First time I used Jacada. I have had the pleasure of travelling the world in style and was nervous to use a company I have never used. Happy to report the entire trip. From start to finish. From planning to execution was first class. What an amazing group. Everything was perfect and as described and curated.
With only a few short weeks to plan, Rachel from Jacada leveraged her expertise to design a bespoke trip to Thailand that exceeded all expectations. From the unique hotels and experiences that perfectly matched our interests to the special surprises along the way, we were delighted at every part of our journey. As with previous trips though Jacada, the concierge and ground teams anticipate and remove the normal hassles of travel so you can put your energy and attention towards the adventure. Thank you Rachel, Gilda and team for a truly special experience.
Jacada organised an amazing trip. All accommodation, travel arrangements and tours were first class and executed flawlessly. Would not hesitate to recommend them. Well done Lily et al.
My husband and I recently returned from a fascinating and fabulous month-long trip to China and Japan. This is the 4th major trip we’ve done with Jacada, and as we have come to expect, it was superlative in every respect. We found China particularly interesting because it is so vast and the culture, people, history and geography are so varied and absorbing. The changes over the past few decades are profound, and the itinerary that Jacada designed and the guides we had in every place we visited were excellent and helped us understand what we were seeing and experiencing even more deeply. Don’t get me wrong — Japan was great, too — but China was more of a surprise.
We can’t recommend Jacada highly enough for this or any trip you take with them. We have covered a lot of territory with them, and each of our sojourns has been planned and executed flawlessly. They design each trip to reflect individual interests and needs, and they have nailed it every time.
I went with my gut and chose Jacada to put together my Have-to-go-to-Chile trip. And I’m so glad I did. Emily and her team put together a trip that was what I had hoped to be and more. Although the time I was there got a little dicey due to the sporadic unrests, the staff and the guides were very supportive and reassuring.
Will definitely plan more trips with Jacada.
The devil is in the details. However, Jacada manages to go far above and beyond expectations and ensures you are wowed at every phase of your journey. Everyone planning a bespoke holiday should look no further. If this review would allow me to award more than 5 stars, the maximum would be given. Jacada is truly deserving of 10 stars.
Hi Jen and Omar,
We both wanted to email you having returned from our wonderful honeymoon in South America. Everything was organised perfectly and ran so smoothly which made it a dream trip. Special mention needs to be given to all the Guides and Drivers over the 3 weeks and we were very impressed with the hotels all of which had their individual styles and charms.
We also want to say a special thank to you both for pulling together the 3 week plan, providing us with great restaurant recommendations and the special treats you organised in each of the hotels as gifts 🙂
It really has been a unique experience travelling with Jacada. Based on our personal interests the trip was tailored exactly to our needs. It was a perfect assemblage of great locations, superb hotels, knowledgeable guides and exciting surprises. Many thanks especially to Jen and Omar for organizing this!
Jacada Travel did an outstanding job arranging our 50th Anniversary Trip to India. Every last detail was flawless, literally from the moment we stepped off the plane in Delhi through to security upon departure in Mumbai. Sarah Kounnou’s expert knowledge of India was instrumental in developing an absolutely perfect itinerary for us. I can honestly say that there is not one thing we would change over the the 16 day journey. All hotels, guides and support staff were excellent and we are totally satisfied with the experience. Jacada is definitely a First Class operation.
From trip inception to the final tour in Saigon, Jacada exceeded expectations. Keith cared about what types of experiences we wanted and curated a bespoke trip of a lifetime for my husband and me. We saw the hidden side of Vietnam, met locals, ate amazing food and stayed in world class hotels. Our personal guides were knowledgeable and knew so much about local history and culture. We will definitely travel with Jacada again!
We had the most incredible time in Africa booking through Jacada travel! This truly was the trip of a lifetime, the absolute best trip we’ve ever taken. The travel agents are very passionate about the places, the local people, and ensuring you will have a very enriching experience. Each activity was curated to perfection. Every detail was well thought out and they really tailor it to your interests, needs and requests. All of our tour guides throughout the trip were warm, knowledgeable and fantastic. The accomodations were also all excellent. The agents are extremely responsive and helpful. Throughout the planning process and throughout our travels, we felt that we were always well taken care of. I highly recommended Jacada. We are already daydreaming about our next Africa tour!
Jacada Travel organized the most wonderful vacation in Kenya and Mauritius for my family!
The very professional and well organized team made all the efforts to make our adventure memorable !
I already booked my next vacation with them to Vietnam and Laos 🙂
Jacada travel and the team of Keith Jarman and Gloria To have done an amazing job whilst creating our family’s wonderful adventure in Thailand. Jacada exceeded all our expectations. Keith created a truly wonderful exploring experience for us. We traveled to Chang Mai, Phuket and Bangkok. We received personal attention, private transfers and experiences crafted just for us from elephant sanctuary that amazed our children to beautiful temples in the Chang Mai jungle to gorgeous Phuket islands and sandy beaches to vibrant and beautifully diverse Bangkok.
This Thailand adventure was perfect for both our kids and my husband and I. We equally enjoyed all activities and could finally spent quality time together.
I would have never been able to make this magic happen without Jacada’s team.
I can offer my most sincere compliments to Jacada Travel for their organization, assistance, flexibility and attention to detail with respect to our Chile trip in November, 2018. All the planning succeeded without complication, and the changes made at the last minute due to and necessary because of the political unrest in Santiago made our lives and experiences the best they could be!
Special thanks to Susanne and Berni in the UK and to Berni in Chile!
I decided to use Jacada Travel to plan our Honeymoon in order to help take some pressure off with all of the other wedding planning that was happening. I have been on trips organized by other travel tour groups before, but this was the first time being involved with planning and organizing.
The accommodations chosen were excellent, were in great locations in the city, and well appointed. We also felt very special throughout the trip because Jacada noted that it was our honeymoon to all of the hotels. The guides were all very friendly and helpful and made all of the tours and transfers seamless. One guide in particular went above and beyond and offered to bring us to things not requested or required by the plan. Excursions were all great and Jacada did a great job of catering the trip to us. My only minor complaint is that some email communication between Jacada and I took longer than I liked. Even so, the trip itself was absolutely amazing and I would still use Jacada again!
We’ve used Jacada twice now for trips to Chile and Argentina, and we’ve found them excellent: thoughtful, attentive, and responsive. They found good guides to show us the sights in each place we’ve been, and all of our transfers from one location to another have gone very smoothly. Most importantly, we like their judgment in choosing things for us to see and do. We started using them because we were tired of paging through 400-page guidebooks trying to figure out what to do, where to stay, and how to get around. Jacada takes that particular kind of stress out of the experience and lets us focus on enjoying the country and learning new things every day.
Professional and caring from Day One through completion of the trip. Have used several times before, and will use again as my exclusive travel expert.
I wholeheartedly recommend Jacada! They put together an amazing trip for my husband and I with only 3 weeks notice. Our coordinator listened to our wants/needs and asked questions to better understand who we were and what we would enjoy. Our vacation was wonderful and stress free! The hotels/riads/tents (!) they chose were unique and absolutely fantastic! Our guides were informative, amazing, and willing to be flexible to entertain our interest. I cannot say enough superlatives about Jacada. We’ve already booked our next holiday!
Consistently excellent choices
We just finished an amazing trip to Ecuador over the Thanksgiving holiday with Jacada Travel. Our trip consisted of 3 nights in Quito and Otavalo, 4 nights in the Amazon and then 5 more nights in the Galapagos, splitting between a land based adventure on Isabella and Santa Cruz islands.
One of the things Jacada really nailed was the local guides, Juan in the Amazon (Napa Wildlife Center) and Fabian in the Galapagos were amazing, real stars of the trip. Their excitement for nature and knowledge of their area, really made the trip special. They were incredibly kind and patient with our kids and were so genuinely excited with all the new animal discoveries we had.
Some other highlights was the Napo Wildlife Center. We loved that it was owned and operated by the local community and the wildlife that we were able to see from there was amazing. From seven meter long anacondas to tiny poison dart frogs to 5 different species of monkeys swinging through the trees over head, it was fantastic. My kids (11, 9, and 6) would say they loved the Galapagos the most as beaches are always a win for them but when we get to share the beaches with sea lions and marine iguanas, that takes it to a whole new level.
We loved all the properties Jacada selected for us and the food was outstanding as well. I don’t think we have any real negative feedback on anything.
We enjoyed our trip to South America. The guides and hotels chosen were excellent.
Things that can be improved, such as more details needed regarding documents required to enter a country.
We had an amazing time in Costa Rica thanks to Jacada Travel. Celebrating my 50th there and did not want to have to worry about a thing. Everyone was very helpful from planning the trip to helping us along the way. I felt they planned an amazing adventure and I look forward to another.
It was an incredible experience. Jacada took the typical stress associated with planning such a big trip & worry about any potential glitches completely out of the picture. Everything went perfectly. From our transfers to our accommodations to our excursions… it exceeded our expectations. I will be using Jacada Travel for all of my future big adventures.
Jacada created an unforgettable trip for us in South Africa. The meet and greet at the airports (including expediter for visa formalities) , train stations and safari camps were seamless and made the transfers an almost enjoyable experience. Their choices of the safari camps were top notch and well worth the money. I plan on using Jacada for future travels and will recommend them to my friends and family.
Jacada made the trip easy! Wonderful accommodations, excellent guides, and very helpful people meeting us at every location! Will use Jacada again!!
Jacada took care of so many small details we would have never have thought of on our own. We had an excellent experience with all the tour guides, drivers and transfer agents.
We have always had good service from Jacada in the many trips we have fone
We had a one week holiday in New Zealand in October 2019 and Jacada Travel planned the trip to meet our needs. The team at Jacada provided us with a wonderful set of options that we could choose from and then, once we made our choices, made it all happen and within our budget. When weather conditions required us to re-arrange our plans, Jacada’s local representative was proactive and provided great alternatives. We had a wonderful trip, much better than we could have planned on our own.
We had a great experience using Jacada to plan our trip!
Had a great time in Ecuador and thanks to the excellent arrangements made by Jess and Omar at Jacada.
They were very professional , efficient and very helpful.
Our second experience with Jacada Travel,after Japan,was to Mexico..two distant locations with totally different characteristics and again it was extraordinary..every detail was fulfilled …excellent local team in Mexico,excellent central team in UK..
We had a blast for 1 week in Iceland with the family.
Great mix of luxury, adventure and great outdoors
Everything fell into place perfectly.
No rush during the trip, a lot of flexibility.
Not our first experience with Jacada and not our last
very professional, guides always on time, knowledgeable
we had 16 nights in Ecuador and Peru, all went very smoothly and was very enjoyable.
ps. the Peruvian highlands do take some time to get used to altitude!
Extremely memorable vacation with excellent guides & drivers along our route. Berni & Emily even arranged notes and gifts along our route to ensure we were knew that we were being looked after. Route was carefully designed to minimize altitude effects and avoid any potential ill effects. Lima-Sacred Valley-Cusco-Lake Titicaca-Silustani-Colca Canyon-Arequipa-Lima. A beautiful country and wonderful people. I highly recommend visiting.
The overall tour was great but the service was not consistent in all the hotels. The guides were knowledgeable but some stood out more due to their warm personality.
My Husband and I booked our Honeymoon through Southeast Asia with Jacada. I am so happy that we used Jacada. It was our first trip using this travel agency and it definitely will not be our last. The entire process was very professional. Our agent, Sarah, was very knowledgeable and helped me plan the most amazing custom itinerary. Sarah was extremely patient and kind and very quick will all her replies. When the trip arrived I was nervous because I had never used Jacada before. However, every part of the trip ran smoothly from the minute we landed in Singapore to the moment we left. All the accommodations were exceptional and Sarah went above and beyond to send welcome letters to each of our hotels for us. It was such a lovely touch receiving a thoughtful note each time we arrived in a new hotel. The drivers and guides they hired for us were all great. We thoroughly enjoyed our Honeymoon. We likely will always use Jacada for any upcoming international trips we plan to take in the future. Jacada is truly five stars!!! We can’t wait to travel with them again soon!
Our party of 6 city folks from Hong Kong was thrilled by the 5-day sojourn earlier this month. Despite all the preparation, mental and otherwise, Iceland was the proverbial jaw-dropper. 3 words to capture what we covered were; Vastness, Freshness and Friendliness. Firstly we were floored by the miles and miles of vast land masses, of unpolluted water, of emptiness .. not to mention the accompanying “loneliness” which surprisingly carried an appeal (at least to me) that outflanked the vulgarity of cities. Secondly we were surrounded by freshness, of almost everything and everywhere, starting with the beautifully cool air which is second to none. One cannot begin to describe it, one can only find out in-vitro. Thirdly it is mind boggling even to imagine only 350,000 Icelanders occupying 103 square miles verses 7,400,000+ in Hong Kong sharing 430 square miles. Icelanders are not gregarious by nature probably due to the stoic weather and Lutheran heritage but one can feel they are inherently friendly, welcoming and proud of being who they are. Their food scene somewhat reflects that. Standard Icelandic fare is limited with less flair but their chefs do well in what she is famous for eg Icelandic Lamb, Arctic Char, Cod and catch from her surrounding waters generally. Our party was impressed by and certainly grateful for the immaculate planning, organization and execution which made our short, far too short, visit unforgettable. We have only touched the tip of the icebergs, almost literally, when we visited the glaciers. There is no question Iceland deserves a Round #2. Incidentally a trip to Iceland is not complete unless you have driven a snow mobile on the glacier, preferably while it snows, amidst misty visibility. Not only can one brag about it one can share with grand kids over hot chocolates next to an open fire. Well done Jess and well done Team Jacada .. thank you!
Dora & Raymond Tang
It was a well planned itinerary with good guides and accommodations.
I would use Jacada again.
Oaxaca and Mexico City offered great history, food, culture, people, interactions, adventure and comfort. Upfront questions could have matched my goals better, but that doesn’t overshadow the overall experience, which was terrific. Jacada handled people on the ground so we always had a contact if needed. Hotels, guides and recommendations were good and we would use Jacada again.
Jacada planned our trip to Patagonia flawlessly! We only had 9 days of vacations dm Jacada was able to deliver an itinerary that hit all our must-dos and not feel rushed at all during the travel. Highly recommended!
Really a fantastic experience for us. It met or exceeded most of our expectations, and definitely made traveling in an unfamiliar environment comfortable and stress free.
Every detail was addressed by Jonny and his team. All transfers were on time, the hotels and itinerary were excellent for a first time safari. We also appreciated the slight changes that were made due to bush plane schedules.
Amazing trip that was everything hoped for and more. Series of experiences that made the trip very rich in terms of learning and memories. Jacada again developed a trip that addressed our interests and then followed through with their outstanding service.
Very professional, Good service mind and high standard
Highly recommend Jacada for tours of South America.
We had two highly successful trips in successive years.
The trips are all bespoke with really nice boutique hotels for accommodation and you are always looked after with your own private guide, even at all the airport check ins and arrivals.
They can and do cater to your individual needs and all the tours can be personalised.
Tessa and Angela did a wonderful job planning our 25th wedding anniversary trip of a lifetime. We put ourselves in their hands to select fabulous properties and they did not disappoint. Travel to and from cities and
lodges went smoothly. They anticipated our needs and provided that extra “something” to make this an unforgettable experience.
We recommend Jacada without hesitation!
Fabulous all around. Tessa who arranged it, did an incredible job. Her backups Angela And Michele were there when needed. Hotels, safaris, guides were the best anyone could ask for. Even connections were almost A.
Design and planning of the trip was well prepared and monitored. Local guides were well equipped and well presented. Variety of dinning experiences and different kinds of food added to the taste of the trip.
It was an excellent service. If the price could be lowered a bit, it would be super.
We have now taken 3 trips that were planned by Jacada and each one has not only been memorable but exceptional. On our last trip to Indonesia, we had a Guide by the name of Dewa in Bali that constantly went out of way to make our trip special and changed the agenda to meet our desires. I can’t say enough about how it makes a difference.
In addition, the group at Jacada (Gilda, Jane, Jen, Sarah and Byron) are the best. From hassle free experiences to the personal touches – Jacada is Great!
As always, Jacada is kind, considerate, always thinks ahead and is understanding to the experience and the traveler. Our best moments have happened through Jacada Travel.
Every detail was handled to perfection. Murray and Heather put together a magical trip we will never forget!
Planned a last minute 11 night trip to Morocco with Rebecca. Her and her team were absolutely fantastic. We gave them a tall order in asking for booking on such short notice (and then changing the dates mid-planning!) and we could not have been happier with the results. Highly recommended.
Jacada did an amazing job of putting together our fantastic journey to the Galápagos Islands & Machu Picchu. We stayed in beautiful hotels, most of them Belmont’s. Our ship, the La Pinta, for the Galapagos part of our trip was very comfortable & the crew & guides were top notch. Our guides in Quito, Sacred Valley/Machu Picchu, & Lima were all very knowledgeable & helpful.
Beauty and customer service beyond belief!
We stayed at the Galapagos Safari Camp for four nights and it is an experience we will not forget. There are several things that made it special; the people, the location, the amazing “tent”, the tour guides, the incredible food and last but not least, Jacada Luxury Travel who planned and coordinated this amazing trip. Without Jacada, we would have never of known about Galapagos Safari Camp.
People: From the first second of arrival we had the best possible experience. Getting to the Galapagos is a bit of a journey but arriving at the camp you are greeted by a smiling face (Anabel, Andres, and Alejandro), a cup of local tea and a nice cold washcloth to refresh yourself. This was only the beginning of our experience. The staff knew us by name, engaged us always in conversation, gave us advice on things to see and were generally wonderful. The small number of guests makes it very intimate as there are only 9 tents at the camp.
Location: The camp is located away from the “city” and ports – it is secluded, silent and very private. I enjoyed the 20 minute drive to and from our excursions… it was a great way to prepare for adventure and discuss the fun we had on the way back. The camp is located in the highlands so can be a bit misty (at least when were there) but the lodge and grounds are really something to see. Ecologically designed to make a minimal impact on the island (solar water heating etc.) but made no impact on comfort or convenience.
Tour Guides: Fernando Zambrano is an amazing and super sweet naturalist guide. Very knowledgeable about every destination he took us to. Also very respectful about the wildlife and environment around us. My wife is very leary about snorkeling and almost didn’t go. Nobody pushed her but the comfort she felt with Fernando, she ended up going snorkeling both times we went out. He held her hand the whole time and guided her to see a range of sea life including sea lions, sea urchins, lobsters, schools and schools of beautiful colorful fish plus a couple of white fin sharks (Thankfully my wife didn’t see them). It was an epic experience for her as it was for me. I would definitely recommend purchasing a waterproof go pro if you don’t already have one. One major ability of Fernando was to point out the amazing wildlife. My wife was able to get some of the most amazing photos that will be lasting memories of our beautiful 20th anniversary trip. When we toured the east side of Santa Cruz, we went kayaking and to our surprise, we saw about 20 sharks about 8 feet below our kayak. Pretty amazing to see and experience.
Incredible Food: Everywhere we went we were fill with amazing food! From the gourmet experience for breakfast and dinner at the Safari Camp (beyond amazing!) to the food on the excursions everything was top quality and delicious. If you like great food… trust me this is the trip for you!
A bit about Jacada: Jacada Luxury Travel was super professional from start to finish. Going to Galapagos was not our first time travelling with them and it will certainly not be our last. There was a bit of a situation about 2 weeks before our departure, Ecuador was experiencing civil unrest in Quito Ecuador. Jacada notified us of the situation and kept us up to date every single day. We did purchase the trip insurance and thought about cancelling but due to it being an indigenous strike and not a labor union strike, our insurance would not cover us so of course we waited for the strike to end and decide if we’d be travelling to Ecuador. We made the “investment” in travel insurance but shockingly the insurance would not cover a general strike! Advice, get the trip insurance where you can cancel for no reason. Just in case.
The insurance deal was a bit disappointing but Jacada stepped right in and provided alternate solutions such as skipping the tour to Quito and just going direct to the islands as there were NO problems in the Galapagos Islands. Thankfully the strike ended 5 days before we departed and we did decide to travel to the Galapagos Islands. We did skip the city tour in Quito and spent one night at the airport then traveled to the islands the very next morning. To my complete surprise, Jacada was able to get our money back for the two nights we missed in Quito and covered the night at the airport. It was certainly not expected but SO appreciated. Jacada has a wonderful reputation and super strong relationships with their vendors. My wife and I would like to give Berni De Luca a very special thanks for keeping us informed and calm through that very stressful situation in Quito. Of course many thanks also goes out to Emily Opie for arranging our itinerary.
We had a wonderful time and memories that will last forever. Thank you again to Jacada!!!
Ray and Lisa Kuczera
Great Service. Very responsive. Lots of attention to detail and little addons to make our holiday a great success.
Experienced and thoughtful travel planning done in a collaborative fashion, for customized personal tours. Unique and off-the-radar sites and dining options are suggested and were much appreciated! Our tour went like clockwork – we felt very pampered and looked after.
We had an amazing trip including our wedding arranged by Tess at Jacada travel. The attention to detail and thought that went into every stop along the way was incredibly done. We are frequent travelers and have used other travel companies but none can compare. We will definitely use Jacada travel again.
Fantastic safari to Tanzania organized by Em from Jacada. The process was seamless, and Em made sure every detail was in place before we went. This was truly one of the most remarkable trips I have ever taken, and the memories will stay with me forever.
Tessa was amazing! Every detail was taken care of. This was my first time to use a travel agency. I will definitely use Jacada again!!
Ireland – We had a wonderful trip. I think we lucked out with the weather as it was amazing. The country is beautiful and we enjoyed our excursions, guides and hotels.
AMAZING Africa adventure. Trip of a lifetime !! The itinerary was spot on! All the accommodations were spectacular. All 4 safari locations were awesome. The Masai Mara in particular was breath taking! The number of lions, leopards, cheetahs, black rhinos, and wildebeests was insane. Jacada Travel nailed it 😊 🐅🦒🦓🦏🐯🦁🐘🐃🦌
Well done Byron and team 👍👍
Murray and Heather worked with us to ensure a fabulous experience in Italy. The guides, drivers and other people sent to help us make connections were responsible, knowledgeable and gave insight to dining, history and culture you don’t get from group tours or guide books. The accommodations across the board were first class and unique. Jacada Travel delivers what they promise.
Easy to work with and always make our trips special! Thank you Jacada
Excellent travel agency; very thorough; professional; great luxury options. We enjoyed our experience.
Really great trip and every detail was perfectly planned! Thanks!!
Jacana Travel was instrumental in creating an amazing and most enjoyable vacation/trip to Rwanda and Tanzania for my group. Bryon Thomas was the key person who created this amazing itinerary and he was incredible, knowledgeable, professional, honest, humble and most importantly a joy to work with. He was spot on with putting together everything we hoped this trip to be and I would not want to work with anyone else but Byron. I would highly recommend anyone to work with Jacana Travel as they MADE our trip, and once again ,y hats off to Byron Thomas the man that made this happen for us. Jacana Travel was beyond amazing to work with!!!!
Exceeded expectations! This was the first time I used a travel agency and was leery, as I didn’t know what to expect. I contacted and spoke with three other companies, but felt that Jacada was the best fit.
For our African travels, Em was our Travel Designer, who took the time to listen to want we were looking for. We spent over an hour talking on the telephone so that she understood what was important and what we were comfortable with. A few days later, she presented an itinerary for us that was within our budget and hit all the highlights of what we wanted to see and do.
Leading up to our trip, Em and Angela (Travel Concierge), asked if there was anything specific we needed during our travels and answered any questions we had.
About a week before our trip, they contacted us to walk through the itinerary and the details of the trip. After the call, we felt like we were well taken care of and didn’t have to worry about anything.
Our trip was amazing, and EVERYTHING was taken care of. We enjoyed all the camps that Em had picked for us and we could not have been any happier. After our return home, Em called us to follow up on how our trip was and if there was anything that they could have done better.
When we need to use a travel company, we will only use Jacada Travel as they delivered on what they promised and made sure we were well taken care of!
Jacada put together a wonderful vacation for me. Melania and Heather went above and beyond in answering all of my questions and making sure my trip was perfect. I will definitely be using them again for my next getaway.
Emily organized an absolutely flawless safari in Kenya for our family of 4. She was communicative and really understood what we were looking for.
While there is no way to get around the crowds of tourists in the Masai Mara during the Great Migration, it was well worth it. This was our 6th safari in the continent of Africa, and Emily still managed to make it a unique experience. I would recommend all the properties that we stayed at.
Great job, Jacada! We will be back 🙂
Jacada Travel created us an amazing trip to Italy for my wife and I. All i can say is “WOW” all the private tours and tour guides, the hotels and restaurant choices all exceeded our expectations by far. This was our first time using Jacada Travel and i can tell you we will absolutely be using them on our next adventure! They planned out everything for each of our 12 days down to the pick up times at our hotel for the days excursions and duration’s when we would be back at our hotel and the attire requirements for the day and evening which was so helpful. From the moment we arrived in Rome to the drive to the Amalfi Coast to the Island of Capri and train ride back to Rome from Naples and everything in between we were well taken care of. When we landed in Rome the moment we exited the plane we had a person from Jacada right there which took all the confusion away as to where to go not to mention bypassing all the long lines and when we fly back we had the same service once we arrived at the airport we had a person from Jacada right as we got out of our vehicle…and let me tell you the lines were crazy long “it was nuts “and they got us checked in and we were able to bypass all the long lines again making the end of our trip so relaxing. We wanted High End Travel with Top Notch Service “The Best of the Best” and we are pleased to say Jacada provided it! A trip we will remember for a life time! Thank You!
Rebecca was incredible to work with! She was so patient with all of our changes! She went to great lengths to make sure our trip was perfect. 10/10 would love to work with her again.
It was one of the best trips ever. I cannot think of a single thing to improve on. Excellent guides and a well planned trip.
Working with Byron Thomas of Jacada Travel was a pleasure. He took the time to listen to what my dream vacation was and planned everything accordingly. His knowledge of Africa made it possible for him to interpret our wishes into a perfect trip, Kudos to Byron and the Jacada Team. I would not hesitate to use Jacada for my next trip.
We were able to experience the Singita Lodges (Kwitonda, Mara River Tented Camp and Faru Faru Lodge) – all were SPECTACULAR. I can’t rave enough about Singita. They were warm, welcoming, and made us feel at home from the moment we walked through their lodges till the moment we left.
When Jacada is at its best, it is truly a magical experience. It is not easy setting up dozens of interfaces and events and both Em and Melania did this very well. They cared deeply about pleasing us.
Perfection is difficult to achieve though and I don’t see that they have 100% control over all their partners and misc. personnel.
Example 1. Most of their guides are top notch pros, but not all. We purchased a gift in a Switzerland gift shop ($20 item) and left it in the limo. I emailed the guide when we returned to the hotel and asked her to see if she could get it back; it was a sentimental gift that my wife’s daughter had requested. Though it was inexpensive it meant something. She did not respond. The next day she said nothing. I asked about it and she said, “Oh, the driver had already left so I couldn’t ask him.” She did not care a bit. The driver (whom I tipped generously) had to have seen the package and he simply kept it instead of making a phone call.
Example 2. Most of the time their pickup and driver coordination is perfect but not always. The driver in Tanzania picked us up from the airport at 11 PM and attempted to take us to the Legendary Lodge. He spoke almost no English. He got very lost for maybe 20 minutes and did not communicate what was going on. We were in a remote area of a rundown neighborhood and he was backing up into alleys and driving over unpaved roads and ruts. He stopped at a dimly lit house and talked on his cell. He did not have a professional dispatcher controlling him. He was winging it. He did not tell us what was happening and my wife and I were very concerned. Frankly, I was freaking out inside and was one minute away from demanding we go back to the airport. He did find our lodge though and all was well but this was an unnerving experience.
Overall, I will give them a “B+”. I will probably use them again.
Great customer service and excellent attention to please travelers. Jacada team goes the extra mile.
We gambled, not sure we should trust Jacada. It was a foreign company we found on the internet, but they offered individualized personalized travel that we wanted for a trip to Tanzania. Well, let me reassure you, it was worth every penny paid. Jacada has been amazing and the attention to details was great. Nothing was overlooked. Emily proposed an itinerary based on what we wanted and the duration of the stay. She then worked with us as we fine tuned it. Angela helped with all the paperwork and insurance details. Our trip exceeded our expectations. I highly recommend the FaruFaru Lodge in the Grumeti Reserve. Amazing room, amazing food, great service, and a watering hole right there that the animals come to almost non-stop. And take the dawn hot air balloon ride! What an interesting fun way to see the animals.
Thank you Jacada, Emily and Angela. Our trip of a lifetime was exactly that!
My husband and I finally checked off one of our bucket list items with the wonderful help of Kit from Jacada Travel. Their highly personalized and professional level of service exceeded our expectations and made things extremely easy for us. I would highly recommend them to anyone who is looking for the perfect trip .
My husband and I used Jacada Travel to help plan our dream honeymoon to Peru and every step of the way they exceeded our expectations. From the moment we reached out to express our interest, Susann (our travel designer) spent time to really get to know both of us and craft the ideal trip. There was plenty of information ahead of time and the staff at Jacada made sure that all of our questions were answered promptly. Once we arrived in Peru, every person we interacted with –from the airport pick ups to the drivers and tour guides were kind, helpful and made our trip that much more enjoyable. A particular shout-out to Ronald from Enigma Tours who took us on a journey through the Sacred Valley, Machu Picchu, and Cusco — he was incredible. All of the accommodations were also top notch, and just the little touches along the way made the experience feel so special. In addition, Jacada helped get us restaurant reservations ahead of time so we were able to dine at Central in Lima — a once-in-a-lifetime experience and something that no one should miss!
We feel so lucky to have had the opportunity to go on the this trip and we are grateful that Jacada made it such a special and unforgettable experience!
From the moment we arrived at each of destinations, Jacada arranged for the easiest of transfers from the airport to our luxury hotels with a terrific car service. The representatives met us directly outside our gate, assisted with our luggage and walked us to our private car. Each hotel was beautiful with A+ concierge service from check-in to check-out. The entire trip was effortless and most comfortable in all ways possible and Em and Angela from Jacada did an outstanding job in making this all possible. I highly recommend Jacada for all of our travel needs and will definitely call upon them for another amazing journey.
F and L Lepoutre
Hanna was very flexible in creating various potential itineraries for us and we had a fantastic trip! All of our guides except one were excellent and Jacada gave us a discount on that excursion. I would definitely use them again!
This was my second travel experience with Jacada. Last fall my husband and I visited South America, which included travel to the Galapagos Islands and Machu Picchu and I have now just returned from a gorilla trekking adventure in Rwanda and safari in Kenya with my adult daughter. My first experience with Jacada was beyond expectations and the second certainly did not disappoint. Rebecca’s service was exceptional from our very first contact. She tailored the trip exactly to our needs, wishes and budget and offered helpful tips and suggestions to make the trip as memorable as possible. She even included thoughtful gifts for my daughter’s young children that were related to our visit to the Elephant Orphanage in Nairobi. The itinerary, internal flights and transfer pick -ups were seamless so that it was a completely stress free holiday. Her accommodation suggestions were superb. We were fortunate to be one of Jacada’s first guests to the newly opened Sangita in Rwanda and it was stunning! Rebecca and extended Jacada staff as well our knowledgeable, professional and friendly guides and lodge staff all worked together to create unforgettable memories for my daughter and myself. I will definitely be booking a third trip with Jacada..
Jacada Travel was excellent not only in their ability to personalize our New Zealand itinerary, but also in the service provided by their team as well as accommodation and tour guide selections. Their country liaison, Debbie, was extremely helpful while we were on vacation. Truly, a customer-focused oversight throughout the planning and during the trip. Thanks you, Jacada!
Keith, Gloria and the rest of their team could not possibly have done anything more to make our Vietnam/Cambodia trip more incredible. Everyone and every place knew our food ticks, my birthday and so very much more I can’t list them all. There was not a bad meal, guide tour or hotel. We cannot recommend them more highly, if there were ten stars they would have it. We will definitely use them again in the future.
Jacada Travel organized an amazing trip to Sicily for my wife and me. The hotels were all perfect (especially the Belmond Villa Sant’Andrea in Taormina), the guides were both informative and engaging, and the suggested activities were interesting and fun (particularly the horseback riding on a wine tour and cooking class in Syracuse).
As older adults it was important to us when planning a vacation that was more physically demanding, that we have time if needed, to rest. Being with a group would not permit that, hence our decision to seek a private escorted tour and we could not have been happier. From the moment we landed, until we departed, Jacada personnel were there and available to us. What an amazing trip! Every hotel was amazing with exceptional service. Every meal was so delicious and special, truly unforgettable. Our culinary tour was conducted by a chef who shared some recipes with me as we ate a perfect lunch. We will never forget the views which were breathtaking, the food which was so fresh and delicious, and the warmth and friendliness of the Peruvian people.
The trip was excellent. Murray and Heather from Jacada were very responsive to our interests, needs, and preferences. They planned a trip that matched our interests. Both of our guides were outstanding – adapting to our interests at every stop on the way. Basically, they helped us fall in love with Iceland. Thank you.
99.5 % of the trip was absolutely fantastic! We had one guide in Cape Town (Stion) who was less than top notch; one guide at Victoria falls (Alex) who was quite bad and the food/service at the hotel in Victoria falls was very poor. But… the Nelson hotel in cape town was beautiful; the safari far exceeded my expectations (our guide Rhu knew the area inside and out and found us amazing sites daily.) The mobile camps were very comfortable. The food in the bush was superb! People were so friendly and helpful and accommodating. I am still dreaming of Africa. It was a trip of a lifetime.
Great experience. the trip was organised in an excellent way. Everything was great. Really pleased.
We could not have been more pleased with the expertise provided by Tess and the Jacada team in the planning of our trip to South Africa. Tess took the time to listen to the type of experiences we wanted to have, the sights that we wanted to see, and then shared with us her extensive experience in making suggestions for additional elements to include on the trip. Prior to the trip, a detailed backgrounder on each of the cities and countries we were to visit was mailed to us, as well as a finalized itinerary (which was tweaked a few times over the 18 month planning period!). With the exception of one resort, each of the properties we stayed at met or exceeded our expectations, with Tess having briefed each property that we were celebrating our 30th wedding anniversary – such a nice and personalized touch! Where we did run into an issue, the staff manning the 24 hour emergency contact line were extremely helpful in working towards resolving the issue, including following up directly with the resort management. In addition, all the small logistical items ran like clockwork – our drivers was always waiting to meet us as scheduled, the vehicles were clean and well maintained, and the airport arrival staff were also always easily visible and very helpful. We can not say enough good things about our guide in Cape Town – Russell was absolutely fantastic, and the two days we spent with him were highly entertaining, as well as extremely informative. In addition, Justin and the team at the Dulini River Lodge were outstanding – literally every want or wish we had was taken care of, combined with a surprise celebratory private dinner! Thank you so much, Tess, for pulling together a once in a lifetime African experience for us.
Hit on everything, didn’t miss a thing. Amazing trip. Highly recommend.
We selected Jacada after completing an on line search for a travel firm that we thought would meet our needs for a trip to South Africa. For the year prior to our departure Jacada attended to all of our logistical needs very professionally and thoroughly. However, we still did not know what to expect when we arrived in Capetown, South Africa. Suffice it to say we were overwhelmed with their service which started with us being the first passengers met at the airport by a Jacada representative as we deplaned. As we continued our journey from Capetown to the Winelands to Sabi Sands game reserve and finally Tongabezi, Zambia we felt as though we were receiving attention only meant for royalty. All the people working with or for Jacada were polite, pleasant and professional. We did not have to worry about a thing. Plus, the hotels/lodges we stayed at were first class and all the meals we were served were absolutely delicious. Additionally, the guides we had at all of our locations were extremely knowledgeable, courteous and fun. We cannot say enough positive things about our experience with Jacada.
Jacada Travel provides the market contemporary travel itineraries and arrangements for a new generation of holiday makers, who are tired of big groups, crowd of tourists and at your own pace leisures. Of coz, the wine and food aspects enhance the travel itinerary a lot. THANKS to the team of experienced travellers behind in planning all these trips.
We had a wonderful time on our “Royal Discovery of England” trip. Our travel designer checked all the boxes on our bucket list. She efficiently managed our sightseeing schedule, booking us in excellent hotels and making all our dinner reservations for us. We were transported to each location we visited in style, and we had the best chauffeurs! A very memorable trip.
Every step of the trip was carefully recommended and planned. A best in class travel experience.
Excellent service, hotel selections and guides. Top notch in every way
I wanted to take my wife on an Africa Safari for her 60th birthday. I contact Jacada travel and was put in contact with Em Hunter who had lived in Africa. Em put together the best trip of our lives. I have traveled to all 7 continents but this trip ranks above all the rest. We were treated like royalty at ever location we visited and transitioning between camps was smooth and flawless. I have nothing but good things to say about Em and Jacada. They made the trip incredible.
Everything was done for us and ready to go. It made our trip with four kids easy!
We were really happy with our entire trip and the guides and their pride in their countries. Everything that we booked to visit was perfect and so interesting. No complaints and only compliments.
Laurie and I truly enjoyed our recent trip through France, Italy,and Greece. Every detail was well planned and executed perfectly. Your hotel selections were perfect. And, always located in just the right place. Our guides were all fantastic. They were knowledgeable, friendly, and easy to work with. Everything was just perfect. And, FYI , the La Torre restaurant at the Castello de Nero Hotel inTuscany was truly an amazing dining experience. They received a Michelin Star.
Thank you so much for planning and executing such an amazing trip planned for our needs perfectly.
I have never used a travel agency before, I usually book my own trips but because it was Africa I decided to find an agency to assist me and I was very fortunate to have chosen Jacada travel.All I can say is Rebecca Cook pretty much held my hand throughout the entire process (and I truly needed hand holding). We had a number of transfers between Kilimanjaro, the Serengeti, the Masai Mara and Capetown. I was a little skeptical that everyone who was supposed to meet us would be there, that the bush planes would be there when they were supposed to, to my relief they were all there waiting. That was my biggest concern. For me it felt like a very complex trip and Rebecca made it run like clockwork.
The lodges, the safaris, the hotel, the guides, could not have been better. It truly was the trip of a lifetime.
During the planning whenever I had any minor issues, between Rebecca, Angela and Biron they resolved them instantly.
I recommend Rebecca and her team highly and I would definitely use them again especially when I plan my next big trip (China,maybe)
We decided to go to Ecuador last minute. Jacob put together an amazing trip in no time, fulfilling all expectations. Perfect choice of lodges and cruise, the guides were outstanding. Transfers between Quito, Mashpi, the Galapagos and the Amazon were very well organized. I would definitely use their services again! Thanks Jacob and the #jacadatribe!
Great experience from our initial contact with Byron until we returned to South Carolina. Exceptional in every way. We spent some time planning this adventure and were not disappointed. Lodges were first class and our guides/rangers on safari were knowledgable and made every effort make our safari enjoyable. Would highly recommend Byron Thomas and Jacada. We stayed 23 days and next time will stay longer. Marsha and Bill
A unique experience in Siem Reap
Carlos – our guide for the Sacred Valley, Cusco and Machu Picchu part of our trip – was beyond superb. He made the Inca culture and history come alive for my 21 and 18 year old kids. We were actually saddened when it was time to head for the Amazon without him.
Hanna at Jacada planned a dream vacation in Italy and France for our family. She thought of every detail to make our trip special – phenomenal tour guides and experiences, reliable and safe drivers, great restaurant recommendations from Michele, and gorgeous hotels in perfect locations. We felt so pampered and didn’t have to worry about a thing. I highly recommend Jacada!
Excellent service and knowledge. Helpul and professional. Provided excellent choices but perhaps a few more options on excursions could have been offered.
We loved the attention to detail that Alex gave us. This was our first trip with them and we did not have to worry about a thing.
Jacada and their partners on the ground in norway did a fantastic job planning and executing on our trip. Great mix of outdoor and cultural experiences, knowledgeable and personable guides, and it was a truly wonderful trip. An amazing assortment of fun ways to get to know Norway.
Another wonderful trip organized by Jacada
Amazing trip. Everything went very smoothly. Everyone from top to bottom was extremely helpful. My wife and I would have to rate this as one of the best trips ever. We are definitely using Jacada Travel for all future travels.
Our trip was South Africa –> Zimbabwe –> Kenya
Jacada’s people are very knowledgable and passionate.
All details were well cared for.
We can’t wait to go back!
My husband and I recently returned from a 7 day trip to Peru. I can honestly say that it was the best trip I have been on and that is in complete credit to Jacada.
First, the planning process was so enjoyable. Lily, my travel agent put together a great itinerary that was personalized based on exactly what worked for us. Closer to the time of our trip we were assigned a travel concierge, Berni, who worked so hard to make sure every small detail from restaurant recommendations, spa appointments, and small tours were perfect. While on our trip the planning was executed perfectly. The transfers were seamless, the hotels were top notch, and each activity was booked ahead of time without hiccups
When we arrived in Peru we were treated like royalty from the second the wheels touched the ground. Our guides helped us with everything from checking into our hotels, guiding us through the airports, helping us pick out the best dishes on the restaurant menus, and even recommending extra activities along the way that weren’t on our original itinerary.
A few examples:
In Lima – our first night we stayed at the airport hotel as we were scheduled to fly out to Cusco the following morning. Our guide picked us up from the airport just to walk us across the street to help us check into our hotel. The following morning we were running a few minutes behind. He sat with us while we finished breakfast and had a great conversation. What could have been stressful in a different scenario turned out to be a lovely morning.
Nilo – our guide in Cusco and Machu Picchu was one of the most special people I have ever met. He was so kind and considerate. His goal was to make sure that we enjoyed our vacation as much as possible. Upon arrival in Cusco, he recommended a stroll through the market and helped us pick out fresh and local fruit to try. When I told him I wanted a poncho he made a stop at a local shop where we learned about how the authentic alpaca ponchos are made. He reminded us to barter to be sure we paid a fair price. He was already prepared with tickets for us to visit Moray and Maras (two locations I really wanted to see, but didn’t ask to have them added to the itinerary because I didn’t think there would be time). He was also our guide on our Incan Trail hike to Machu Picchu. He made sure to point out the best locations for photos. . He was so smart. I felt like we were learning the entire time we were with him. He was also beyond prepared. He carried lunch for us that was catered from a delicious restaurant in Cusco. He carried extra water, sunscreen, and bug spray. At one point we started having muscle cramps and he was prepared with electrolytes and fashioned walking sticks out of bamboo. I was also very impressed because he shared that he went home and did research on how best to avoid cramps so he can make recommendations for future hikers. We were supposed to hike Mt. Machu Picchu, but we were so tired we wanted to sleep-in instead. Without a second hesitation he reorganized our itinerary for the following day so we could enjoy a restful morning in our hotel. He was nothing short of amazing!!
We also really loved Marisol, who was one of the kindest women I have met. We spent the day with her while on a food tour. She gave us tips and tricks on Peruvian cuisine. She even recommended a cold brew coffee with pineapple, which is now a new favorite treat of mine!! There are some people that you just feel a connection to and I feel truly blessed to have met her. We even exchanged email addresses to keep in touch.
I could think of 1,000 other reasons why this trip was amazing. But the bottom line is that I will not travel outside of the country again without the assistance of Jacada.
Thank you so much
The trip to Africa was set up with consultation to be exactly what we wanted. The accommodations were excellent, the tour guides and the transportation were better than expected.
JacadaTravel set up meeting us at the airports, dropping us off at the hotels daily transportation and help within the airports from customs, check in and getting through baggage and ticketing was far better than expected.
Everything went smoothly which made the trip stress free!
The choice of tour guides and sites were excellent.
Jacada made our entire trip worry free and exceeded all our expectations. From the minute we booked the trip we felt we were catered to and special. I would not hesitate to go with Jacada for another trip like this.
Just a great experience from beginning to end. It was worth every penny.
Byron planned an amazing 12 day trip to South Africa for my family. We traveled to four different places and everything was coordinated perfectly. Additionally, all the lodges and hotels were great as were the tour guides.
Byron was also extremely responsive when we had questions both before and during the trip.
We highly recommend Byron!
We visited Norway on our honeymoon and Jacada Travel organized a phenomenal trip. There were many moving parts (walking tours, hikes, private boat tour of the fjords, ferry connections, etc.) and it went off without a hitch. My wife and I were impressed and would certainly plan another trip with Jacada.
Great trip, excellent customer service
Our Jacada travel experience was beautiful. While we have always been well informed self serve travelers, we were not as familiar with south east Asia and knew we needed help. We could have built a plan ourselves that would likely have cost about the same and have been no where near the experience or comfort that we had. Being able to communicate our goals for a holiday made the difference in building an experience that helped our family learn and grow together. Highly recommended.
Working with Jacada Travel was a very wise decision in planning our trip to Peru and Machu Picchu. From the moment I made the first call to Jacada I had no doubt that the trip would be planned down to the last detail. It was indeed a luxury vacation. All hotels, guides and restaurants were of the highest standard. The attention to detail is not to be underestimated. We never worried about anything from the moment we left home. The meet and greet at the airport, guides and drivers were always on time and very helpful. We were never left wondering who was picking us up and what the plan was. All we had to do was show up and enjoy the sites and experiences. Everything was taken care of; detailed itinerary, boarding passes, entrance fees, luggage handling, etc. This was the trip I was hoping for and there was not one thing I would change.
I have taken three trips with Jacada, all luxury vacations and each one was just that – luxury of the highest standard. I recently heard someone say that travel is an investment in memories. They could not be more right. And Jacada made that happen. I am in the planning stages of a fourth Jacada trip and could not be happier.
I throughly enjoyed. the accommodations that were provide by Jacada Tours . Ocean elevens in Hermanus was a cozy place on the water It had a fantastic view. .
Table bay Hotel in Cape Town was fabulous . The Jock lodge in Krueger National park was breathtaking. It had 6000 of it leased aces that all of the big 5.
The tours &tour guild were top notch. I had a weather issues that caused cancelation of some my hours. The company took care of all the rescheduling & gave me new idea for other activities
This was the first time using a travel company to plan and book an international vacation and after our incredible experience, I can say that Jacada is the only way to travel. Every transfer was seamless from the start of the trip to our departure day. The guides were extremely knowledgeable, plus the fact that we were alone on all our tours was worth every penny.
During our trip to Peru, we hiked the Inca Trail and that by far was the highlight of our trip. Juan Carlos and the entire trekking team full supported us along the 4 day hike. And the meals….wow!!
My husband and I both said that we have never been able to connect with a country more than we did on this trip. Jacada had a way of showing you the country from a different perspective so that you can connect on a deeper level. This was our first trip with them and won’t be our last.
Johnnie and Jacada are truly first-rate. Johnnie helped us arrange an unforgettable experience in East Africa, exploring Samburu, Masaai Mara, Nariboi, and Lake Malawi. Each was a stunning and wonderful destination, with experienced matched to our needs and travel style. I can hardly wait for my next Jacada trip!
We chose Jacada Travel to plan our second safari trip to Africa. We wanted a private safari experience on our terms! We had two major goals: see the mountain gorillas of Rwanda and check off the rhino from our Big Five list. We put Jonny Humphries to work on the itinerary, and he knocked it out of the park. Jacada had excellent ideas about what we should do, and all their recommendations were spot-on. We were met by cheerful, helpful greeters at each airport and each transfer point. Having someone meet us at all these places really relieves the stress. Our guides in Kenya and Rwanda were top-notch. Our accommodations were all five-star. We were always wistful when we left a hotel because we were always having a good time. Then we would get to the next place and be equally impressed and excited about the new place. Everything went off without a hitch. Jacada is first-class all the way.
Tessa and Jacada Travel were amazing to work with while planning our African Safari. Thanks to her extensive experience, insight and attention to detail, we had the best safari experience ever!
Wonderful service for airport pickup (our flight was delayed 12 hrs and ultimately changed to a different flight number but they were still there to pick us up!)
Engaging and knowledgeable guides
Sincere and eco friendly cultural experiences
Nice taste of all the Peruvian must-dos
Hotel selection was mixed (some were amazing, others missed the mark) and pre-departure packing list and detailed itinerary could have been communicated better.
Overall a great experience. Accommodations were top notch. Guides were excellent. Meals served during the safari were amazing. I especially thought it was wonderful for our guides to setup breakfast or lunch by a river bank or under the trees with a great view of the animals roaming in the park… just missing a few minor details that could have elevated it to 5 stars. Received our travel packet after we arrived from the trip. A slight faux pas considering we booked the trip a year in advance. A month after we booked our trip, we were asked what our favorite drink was, as well as, a picture of the group….still not sure what that was for. A travel phone app that detailed our daily itinerary would be a nice touch.
This was our second trip with Jacada and both have been amazing experiences. The staff was so accommodating especially when Alex had to comb all of Edinburgh to change our restaurant reservations.
We were especially thrilled with our guide, Ross. He was extremely knowledgeable and very friendly. I would recommend him to anyone traveling to Scotland
We’re very experienced travelers but this was our first time in Iceland. Jacada and their Icelandic affiliate delivered a fantastic 5 day experience. Our guide Siggi was among the best we have had on any trip. As a mountaineer he read the weather in exceptional ways and redesigned our itinerary on the fly to minimize the impact of the wind and the rain. He was personable and informed.
We chose to not go ultra luxury in hotels. It was a good trade off since we spent long days with experiences as long as the daylight lasted.
Overall, smiles all day every day! Kudos to Jacada and Siggi for a job exceptionally well done.
They have excellent teams with good experiences especially our tour guides and drivers are very professional They are enthusiastic and with knowledge
OUR HOLIDAY WAS VERY WELL ORGANIZED BY JACADA TO THE LAST DETAIL .LOOKING FORWARD TO TRAVELLING WITH JACADA AGAIN NEXT YEAR
Yet another fantastic family vacation arranged by Jacada. Susann and Berni did an excellent job tailoring local experiences to our personal preferences – everything went very smoothly and provided us valuable insights into the country and culture in an extremely enjoyable fashion. Natalia and other guides on the ground were wonderful local hosts for us as well. We will not hesitate to book more international travel with the Jacada team.
The trip was superb!! We were well taken care of and the guides were all expert in their fields and were very passionate. Hotels were also very pleasant and the restaurants were amazing. Would totally recommend Jacada to my friends and family.
Many activities, first & third hotels very good, Vik ok but dinner quite good. Overall food unexpectedly wonderful in Iceland. Overall first hotel the best. Our guide, Pietr, made this trip amazing. Immediately I felt he was looking after us, very quickly felt totally comfortable. He added extra stops & was totally patient plus concerned about my interests & my sister’s interests which differed at times.
We could not have asked for a better service, from the the preliminary planning through the actual trip.We were able, during the trip, to contact a representative at any hour to make modifications to the itinerary. We will definitely retain Jacada Travel for our future trips.
The whole trip was well planned, advised and executed. From arrival to final departure, we were well taken care off. All hotels were unique and first class. Guides and drivers were all proffessional and passionate of what they do. An excellent expereince.
We had an incredible time on this trip!!! Top notch accommodations from beginniing of the trip til the end.
The only issue I had was that the travel pack arrived in the mail after we left the country despite having booked this trip over a year in advance. Otherwise, the overall experience was excellent!
Everything was first class and organized to perfection. The hotels were great, tour guides were knowledgeable and we could not have been happier.
We have used Jacada Travel for 3 epic trips to Africa over the past 5 years. For each trip, Byron arranged an itinerary that met our desires and with the least amount of travel time between lodges. All of the lodges, game drives, flights, transfers, etc. were 5-star! Byron and his team kept us informed about the trip from the beginning of booking all the way through to the end including some nice notes along the way. We will certainly be using Jacada Travel for future travel, in Africa and elsewhere.
Very impressed with level of service received through out the process of planning our trip and while traveling. The tours and the guides were phenomenal – would not change a thing! Highly recommend – we will certainly use Jacada again and again!!
I just returned from a fabulous trip to Iceland (Aug. 2019). Jacada put together an amazing itinerary and provided me with guides who were exceptional. I traveled with my sister and, though our interests were different at times, our guides – especially Petur – managed to satisfy us both. From start to finish, including the preparation that Jacada helped us with pre-trip, we couldn’t be more appreciative. This trip turned out so well that I fully intend to recommend Jacada to others. What we saw and experienced has given us memories that will last for a lifetime.
Jacada’s reps were helpful, flexible, and knowledgeable. We had wonderful experiences traveling through Costa Rica and Iceland via Jacada. I highly recommend the company!
We had a family rip to thailand prepared by Jacada
Great trip organized by professionals
Beautiful hotels, great adventures and great restaurant suggestions
They were immediately receptive to correcting 1 small hiccup that occurred on the trip
Jacada Travel has provided us with excellent service from the first moment we contacted them to organise our 2019 Peru holiday till the moment we returned and conducted a debrief. The team quickly understood our personal standards and preferences and was super engaged to design an exciting and unique program. When handed over to the operations team, there was an equal level of professionalism and engagement. The team is very personal and during our actual trips we received a personal note in each of our destination; very thoughtful. In Cusco we had the pleasure of travelling with one of the best guides we ever had. Overall we are impressed with Jacada and would definitely book more travels in he future with them. A big thank you to all involved for making our trip so memorable and without any obstacles. All was perfectly organised. We highly recommend Jacada for individual luxury travel – they really understand this segment.
Sarah during the planning phase and Gilda as the regional concierge were fantastic. We did a two week trip to Vietnam and Thailand that was planned in under one week with only three weeks before the trip so needless to say it was very fast timing. Despite the quick turnaround, no detail was missed. The hands on service, local guides, drivers, etc were all top notch. I typically plan my own trips but now understand the value of a great travel designer!
First of all, Jacada was doing magical things again!
A family holiday in London – a popular place to go. I did not fancy anything exotic before the trip. But once again, Jacada made what looked ordinary so special.
Heather, Kit, the team of Jacada had put so much effort to make our journey so special. They looked into every details and everything was seamlessly arranged. All the tour guides were very friendly and knowledgeable. We had two small kids 6 and 10 y.o. They just knew how to keep them interested.
The highlight of our trip was a family photo shoots arranged by Jacada for us as a “gift”. What a surprise! Our photographers were very professional. They spent the whole day with us in Cotswold. We ended up being very good friends. We shared jokes and smiles all day. All our sweet memories were imprinted on the photos.
The scone baking class was also very interesting. Now we know the tricks to make good scones at home. During the class, we also learnt some history and etiquette of English High tea.
We all have a very good time in London. Heartfelt thanks to Jacada!
Our trip was perfectly planned for our family’s interests and requirements. The scheduling was seamless, never rushed and always relaxed. The guides were very personable, knowledgeable and fluid with our schedule. We will definitely use Jacada Travel again.
Our trip to Vietnam adventure was spectacular. We couldn’t have asked for a better vacation from accommodations to activities, everything was really quite thoughtful and at the highest level of professionalism.
Jacada travel organized a fabulous trip for my family! We participated in activities that were not available anywhere else in the world!
Inside the volcano tour was something not to be missed. It is expensive but well worth it. You do have to be able to hike 2 miles to the volcano entrance. You are able to go at your own pace however. There are no finished roads to access that area This is definitely a vacation for people that are very mobile.
Hiking boots and a very good windbreaker/rain coat is essential!
Forewarning, The wind in Iceland is pretty substantial! There is definitely a need for many layers to keep you warm.
Our guide/driver for the week, Sven, made sure everything ran smoothly and was very flexible with our schedule. Everyone in the family agreed that he is the one that made the trip special!
If it all possible, I would highly recommend getting an Icelandic guide to really learn about every aspect of Iceland!
The boys family favorite was the ATV in South Iceland. It was fun but an extremely bumpy ride. What made it special was the different terrain in that area. You’re ride on the black sand beach with a glacier and mountains in the background. You go through streams and into hidden alcoves.
You were given suits and helmets to wear so you were warm.
It was a very memorable trip for everyone!
My Clients had a wonderful trip , everything worked like clockwork,
Jacada were efficient and made the planning of the trip very easy. Definatly use them again .
Jacada planned a 9 trip to Greece for our party of 6. They did a wonderful job attending to every detail- the hotels were all exceptional , the guides were knowledgeable, entertaining and engaging. The transportation vehicles were always clean and the drivers provided with fresh cold bottles of water available when needed ( as the temperatures remained in the high 90 range – this was a very nice gesture) The tours and excursions were meticulously planned and executed with much thought going into what are interests were and exceeding all expectations. Overall I would highly recommend Jacada Travel for any destination that they serve.
We booked a 12-day custom trip to Peru with Jacada and they did a fantastic job! We were a party of three and got to ride around Peru in comfortable minivans with skilled drivers and very knowledgeable guides. Everybody was always on time and took care of all our needs and answered all our questions. Our special dietary requirements were also always considered. Their knowledge of how to best travel in various areas was especially valuable. For example, they booked two visits to Machu Picchu for us. The first one was an afternoon visit with our guide and the weather ended up being fantastic. The second one was on our own the next morning when it was cloudy and raining, so we got to experience the site in a different atmosphere. Had that been our only visit, however, it would have been disappointing because the visibility was bad. Similarly, we were interested in seeing the Rainbow Mountain but they advised us to visit the Palcoyo instead, which is just as beautiful, not as crowded and not as punishing to hike at that high altitude. So I highly recommend Jacada and I would travel with them again!
Every need, desire and more anticipated…our accommodations, our guide, our drivers all exceeded expectations. We would absolutely return to Jacada Travel to design our next adventure.
We had the experience of a lifetime. Everything was arranged to perfection and Jacada paid attention to the tiniest detail. We had a wonderful, fun, sweet and most importantly safe honeymoon. Thank you Kit and your team for everything!! The little welcome notes at every hotel was a pleasant surprise!! Will definitely use Jacada again for our future trips! And will definitely recommend to our friends!
The trip was really good, I would have liked a little more guidance on what to do. Also we were told some wrong information (we could go shoeless for white water rafting) and had to wear normal shoes which was a pain to carry and wash afterwards. Also our last place was right near an airport, but they had us drive 3 hours to a farther one and we got there 4 hours early.
We had a true 5 star experience with Jacada. Every aspect of our trip was perfectly planned and timed. Any questions we had were immediately answered. Couldn’t have had a better time!
This is the second time I have used Jacada Travel to organise a family holiday for us, once to Costa Rica and once to Borneo. Both times the customer service and advice have been excellent. We worked with travel advisors on what we wanted out of the trip and both times the iternary, accomodation, guides and in country support and travel were excellent. Would have no hesitation recommending them to friends and family.
Very reliable tour company. Good communication. Very detailed.
Jacada Travel was very easy to work with before our trip to mainland Ecuador and the Galapagos Islands. They helped us pick destinations that exactly matched our interests and abilities (my 81 year old mother was traveling with us and while she is still very active, there are some things that she just shouldn’t try to do anymore). Because everything was so well-prepared for us there was no need to contact them at all during our time in Ecuador. Their local representatives (from Jacada, their partner company Metropolitan Touring, and Haugan Cruises) were always ready for us when we arrived with all details in place. Our local guides and naturalists were all amazing and friendly. I will definitely work with them again the next time I am planning a trip with my family.
If you are looking for VIP, worry-free travel, and incredibly wonderful adventures then Jacada Travel has the team to make your wishes come true.
Starting with the first email, our experience with Jacada was great! Tessa and her team were professional and informative. They tailored an amazing trip to Namibia that I will never forget.
The trip went off seamlessly. We simply relaxed and enjoyed the beautiful scenery, wonderful experiences, and truly amazing animal sightings. The lodges were comfortable with friendly and hospitable staff. We enjoyed getting to know our guides, who have so much knowledge to share.
I highly recommend Jacada, specifically Tessa and her team. They made my dream of traveling to Africa a reality that I will never forget!
I hope to go back again someday, with Jacada’s help of course, to see more.
My family and I just came back from an incredible time in Peru’s Sacred Valley and Lake Titicaca. Everything was spotless, from the beginning to the end. It was our first time working with Jacada. We can’t see ourselves working with any other travel agency in the future.
I tried Jacada quite out of the blue, having found them online because my regular travel agent did not cover Switzerland. As with many global travel companies, the services do not come cheap, but I found the value added well worthwhile. Some of the experiences that were included in my itinerary truly made for unforgettable moments during the trip.
An unforgettable experience and five star service. Murray, Heather and Alex were just outstanding in working with us and delivering an exceptional vacation. I cannot say enough about their care and attention to every detail. It truly made our vacation the best we’re ever had. We will only ever use Jacada Travel for our family vacations from now on, they are that good!
Excellent service and attention of Jacada. Very satisfied with this beautiful 24-day trip they prepared for our family to Colombia.
Everything went as planned. Precision and punctuality in all services.
A very professional travel agency, we didn’t have to worry about anything, always taking care of us!
Great planning and follow up Everything was perfect
We used Jacada to help our family plan our trip to Africa. After learning more of our interests, Jacada put together a truly excellent itinerary that took into account all of our “asks.” This included a variety of private safaris and tours to explore South Africa to its fullest – with incredible,first rate accommodations. They took care of each detail with pick-ups, guides and connections so we truly had zero worries and could just enjoy the experience. At the end of our wonderful journey, we all agreed, it was the best travel experience we ever had! Em and Angela from Jacada were available, responsive and helpful throughout the journey. Truly a trip of a lifetime! For our next special trip, we will go back to Jacada!
We had a wonderful experience touring interesting sites and learning about the culture in Peru. Our travel guides and support team were knowledgeable, friendly and very helpful.
I have to say that every detail was taken care of by Jacada on our trip to South Africa. Before writing this, I took some time to read the 1 star ratings to see what types of complaints were out there. We experienced none of that! Em Hunter and her crew had everything in ship shape for us. We usually do our own planning, so I know what goes into planning a sucsessful trip. I also know what can go wrong no matter how well you prepare. All in all, Jacada has the resources and acumen to give you a trip you won’t forget! We will certainly be using them again for our next big family adventure.
Excellent customer service: email and phone responses prompt and enthusiastic. Gets to know who you are, what you’d like to do and tailors holiday plans accordingly. They use top quality guides an drivers services locally. Have recommended them to friends.
My husband, 8 year old son and I, were planning a trip. My husband, being the trip planner and always planning amazing vacations, got in touch with Jacob, from Jacada Travel, to plan our trip to Peru. From day 1, contacting Jacob until the days after our arrival, it has been exceptional. Jacob was very attentive, caring and involved to figure out our wants and needs, for our family adventure. It was perfect! From Miami to Lima, Sacred Valley, Machu Picchu, treasure hunt in Cuzco, organized by Jacada, amazing hotels, meals, surprises on the way… Every touch and detail was perfect! It was our first time with our son on an adventure trip, as opposed to a resort, and he loved it!!! The guide, Edgar, local, was knowledgeable, caring and exposed us to great experiences. Jacada also had a mountain biking your organized, with a car following is in case we needed anything. The hotels were AMAZING. We met great people and we’re able to experience Peru in a special way. Thank you for helping us create these great memories, and we will definitely be calling Jacada Travel to plan our trip to Africa!
Thank you Jacada Travel for an unforgettable experience to Italy. Melania our Travel Designer made the whole process so easy! She developed a personal relationship with my wife and I, taking the time to get to know us and making the trip specific for what we were looking for. Everything was done so first class. Excursions and transfers were all privately done. Most enjoyable vacation we have ever been on. Would recommend the Jacada experience to anyone.
I want to give a 4.5 Star but the system does not allow that. The trip overall was very good, despite the initial contact with Jacada was not smooth and reply not always timely. The briefing for the weather was not very details, i.e. I know exactly what to pack now. Both Lima and Machu Picchu was cold without sun. The guides were professional and caring. Marisol (?) knows her food, Elissa was very kind and knowledgeable, Juilo was very passionate about showing his country and the heritage and he also helped my husband all the way, a good person. Tattiana (the petit lady) at Iguazu Falls was fabulous. She tried her utmost to show and explain to us everything about that munificent fall, wouldn’t let us miss anything great. Marcelo was fun to be with. All the drivers were good.
The hotels were first class and service was outstanding, we were allowed to check out at 4:00 pm in two hotels as our departures were late and very thoughtful.
Food was a nice surprise both in Peru and Brazil – a new culinary destination.
LATAM flied between Cusco and Lima, Lima to Iguassu almost every hour or two, I don’t know about the rainy seasons but
in the winter, it is very safe to take a later flight (we took the 6:00 flight) from Cusco to Iguassu via Lima with not issues. Perhaps you would consider that.
Jacada’s local agents were great, never failed to meet us on time and very reassuring.
With regards to itinerary, it may be better not to make Juilo went up with us to Machu Picchu for a day only instead, hire a guide up there for the whole time. We paid $100 for a local guide for almost a day, he gave us good alterative suggestion to walk up the Sun Gate as if we want to track Machu Picchu we had to start early as they close the mountain at 1:00 noon. .
BTW, Hiram Bingham train will take an airline carry on luggage, I will send you pictures. I was cold as I cant put my heavier jacket inside the overnight bag specified by your instruction.
I think LATAM flied between Cusco and Lima, Lima to Iguassu almost every hour or two, I don’t know about the rainy seasons but
in the winter, it is very safe to take a later flight (we took the 6:00 flight) from Cusco to Iguassu via Lima with not issues. Perhaps you would consider that.
All in all, it’s a good experience and I will use you guys again.
My wife and I used Jacada to plan our honeymoon to French Polynesia. Working with the Jacada team was fantastic and effortless. Every question was quickly answered. Every hiccup was quickly addressed. We felt like we were in the hands of experts who are equally passionate about travel, and who were committed to helping us have the trip of a lifetime. And that’s exactly what it was. To Gilda, Katie, Alesha, Joyce, and the whole team at Jacada: thank you! We can’t wait to plan our Kenyan safari with you!
Em Hunter, an African travel expert at Jacada Travel, put together such an incredible four country itinerary thru Botswana, Zimbabwe, Zambia and South Africa for my family as well as a bonus rendezvous with our friends at the andbeyond Ngala Lodge at Kruger National Park that we are already looking forward to planning our next trip with her. While on safari at Seba Camp in the Okavango Delta, we watched as a pack of wild dogs separated a cape buffalo calf from the herd and have their way with it before returning to their den to regurgitate a meal for the eager pups. Leaving the dogs, we stumbled across a male lion attempting to take down a honey badger with no success. The morning ended with my son and I watching another male lion along with his brother feed on a freshly killed adult cape buffalo atop a rise overlooking a water hole. The entire experience is one we will not soon forget, especially the magnitude of the stars in the night sky, the rhino walk in Zambi, the sundowners on the Zambezi River and the white lion cubs at Ngala Lodge. Thank you Em!
I am so impressed and happy with my experience with Jacada. David and Omar arranged a trip of a lifetime for me to Peru and the entire experience was first class.
Jacada did an amazing job creating the perfect Safari experience. Every location and every person we encountered were wonderful. We couldn’t have done this epic trip (2 weeks in South Africa and Zimbabwe) without them. Our trip was smooth and without any issues. We would definitely recommend them to our friends and family.
I can’t say enough good things about Jacada and Jonathon “Jonny” Humphries. As we planned our trip to Africa, Jonny was a fantastic listener, and incorporated our wishes into a fantastic vacation. He was knowledgeable and offered an assortment of choices and considerations. He was also very responsive. On those rare instances when he was not available, his co worker, Andrea Thomas was equally a joy to work with. They worked seamlessly together.
The logistics were smooth and the accommodations were wonderful, several of them exceeded our expectations.
My husband and I had the most wonderful experience on our recent trip to Peru booked through Jacada Travel. Our Latin American travel designer, Jen Richt, listened carefully to what we were interested in and provided us a fantastic itinerary. Everything went smoothly from each airport arrival to transfers to the hotels and on all our guided tours. The tour guides were great. They were knowledgeable in the history of Peru and kept the tours interesting.
We chose Jacada Travel because we were looking for a luxury experience with no worries. After reading the online reviews of Jacada we decided to take a chance and try them. We were not disappointed. The Jacada staff made sure everything was taken care of. We truly felt pampered every step of the way!
We will definitely use Jacada for our next trip!
We had an amazing time on our Jacada trip. I love how everything was tailored to our needs, each transport was handled, we had an assistant or a guide or someone everywhere we went, and we even had a backup if we needed to call someone with an issue. Jacada also checked up on us in each new city to see how the trip was going. The trip itself was wonderful and couldn’t have been better planned unless I had more time for vacation!
The people at Jacada actually listen to you during the planning process as opposed to others that throw a formula based plan at you. Our trip to Peru was unforgettable – the planning by Jen and Omar ensures that altitude issues were minimized and every where we went there were little surprises and upgrades. And thanks to carful in country planning and interpretation by our guide Marco we always did the popular things while the bus trips were elsewhere!
Highly recommend Jacada – so professional – even called the week before to go over details one more time. It was such a nice experience, we will do it again!
Experiencing the wonders of Iceland with Jacada Travel was unparalleled because of the tour guides and Jacada personnel. Our guides were vetted through Jacada and fit our individual needs with a diverse and extensive knowledge of both the cultural and environmental landscape of Iceland.
This was a trip of a lifetime, i will never forget the great experiences and thoughtfulness of our guides!!!!
Rebecca Cook did an exceptional job of arranging our “Safarimoon” in Africa – Rwanda, Tanzania, and the Seychelles. We had many ideas and dreams that she considered and organized into a trip full of adventure and beauty. There were only a few (expected in Africa) bumps along the way and Rebecca was interested in feedback on how to make an already spectacular experience even better. We highly recommend Jacada as a travel partner extraordinaire!
As a travel agent it was a Joy to work with Jacada and Rebecca! My clients were very impressed with all accommodations and dreams came true! will use them again!!
Jacada organized my vacation with my son to Costa Rica. Everything went completely smoothly. They booked just the right amount of activity vs down time from the discussion we had. All hotels were excellent and all logistics occurred with no issues. Overall a very good experience.
With the help of Jacada we were able to experience a spectacular stress-free family vacation to Croatia. Our trip designer thoughtfully planned out our itinerary so that we had the perfect balance of adventure and site seeing. We hiked waterfalls, went white water rafting and enjoyed tours of Diocletian’s place, Dubrovnik’s fortress, and Hvar.
All of the Jacada drivers and tour guides were top rate—friendly, professional and knowledgeable and our hotel accommodations were phenomenal. This is our second family vacation with Jacada (the first to Chile) and won’t be our last. A+
Jacada’s experience and guidance for crafting a memorable Southern African experience exceeded our expectations. Byron’s first-hand knowledge of the hotels and camps enabled him to recommend less obvious and known destinations which were absolutely first class.
Highly recommended and will use Jacada in the future.
I found Jacada travel services while surfing the internet for a company to assist our group of 10 with a trip to hit the major sites in Peru. They did not disappoint! Our trip was amazing. There wasn’t a single detail that Jacada and their country affiliate did not attend to. We stayed in beautiful hotels with impeccable service. We had airport assistance, drivers and guides. Our guides were very knowledgeable. We had a guide in Lima for a half day historical tour who was excellent. I apologize I can’t recall he name. Our guide Freddie was with us for most of the rest of the trip to the Sacred Valley ,Machu Picchu and Cusco. He was wonderful guiding us through Inca history, culture and customs. We all learned so much. He gave us tips to assist us acclimate to the altitude so no one needed medication. He had an intimate understanding of the people of Peru. We enjoyed some meals on our own. Those provided through Jacada were absolutely delicious! There was no room for improvement in any part of our trip. We thank Jan, Romanet and Omar from Jacada and all the persons who helped make this trip memorable. We plan on looking into using Jacada in the future!
Our trip to Africa was one of the best vacations that we’ve been on! Everything was well planned and it was an experience of a lifetime.
Jacada Travel helped us plan a trip to Mendoza, AR. They made some great suggestions about activities there. Their local partner, Discovering the Andes, were great hosts and took us to great wineries/restaurants as well as local artists. The wine was good; the food was good; the “people to people” activites were delightful.
My husband and I finally made it to two of our dream destinations last June – Peru and The Galapagos. Everything turned out perfect, matching all what we imagined and more. The depth of our rich experiences throughout the trip extended beyond the sights – the tales, beautiful people we met and flavours we could have only imagined. Thanks to the superb planning and execution of the entire Jacada team, led by Jess and Berni who designed our whole trip , paying much attention to what we wanted. We felt in every part of our journey, every destination that the entire team had every detail covered. Truly impressive! Thank you Jacada team.
Wonderful support from Ms. Tessa Van Der Walt and Ms. Angela Thomas to make my first visit to Cape Town and Franschhoek unforgettable. Their professional, timely and personalized recommendations, observations and suggestions allowed to me to maximize my time indulging in my twin passions of exploring the Cape Town cuisine scene and the Western Cape’s natural and historic sites. I would definitely use them again and unreservedly recommend them to family and friends.
Excellent Service and flow of itinerary. Hotels and Resorts recommended were world class, private guides selected were knowledgeable, fun and engaging.
We found Jacada Travel when searching for family vacation ideas. Typically we had planned our vacations ourselves but decided to contact Jacada based upon what we’d seen on the internet. What a fabulous decision! Susann and the Jacada team were amazing. They took care of everything. They listened to what we wanted in a trip and executed efficiently and effectively and exceeded our expectations. Our trip was truly a vacation as everything was so well planned by Jacada!
Jacada travel sets a new standard in luxury travel, creating custom itineraries that reflect in-depth knowledge of the destinations and a commitment to service and seamless logistics. Working with local experts, offering 24 hour service, Jacada makes travel easy enjoyable and memorable.
Excellent..perfect choice for a tailor made trip
Our entire trip was amazing start to finish. Everything from the meet and greet, to the guides, hotels, restaurant recommendations – everything was top notch. The trip planned by Jonny and Angela exceeded all our expectations. We are already planning our next vacation with Jacada.
Always there and anticipating our needs and wants.
Absolutely amazing travel service!!! We have spent a wonderful week in Scotland with Jacada Travel and loved every minute of it. Great overall organization, excellent selection of accommodation, fantastic local guides, attention to every little detail. And on top of all that, they are very nice people who are ready and willing to tailor your dream vacation! Special thanks go to Jess Tang and Heather Evans who made it all happen!
Em did a great job preparing and reviewing our trip with us.
Attention to details from point of point of entry to departures … met or exceeded our expectations
It was the trip of a lifetime!
We had a wonderful time – Machu Picchu … Skylodge and the Galapagos!
Go with Jacada! If you try to do the trip yourself, you may hit a few high notes. With Jacada you get a symphony! Emily orchestrated every element of our trip to South Africa. Cape Town, Franschhoek wine country, Ngala game preserve, and the incredible Royal Chundu were all spectacular. Each element building on the last. The guides at each location were knowledgeable, professional and clearly loved their subject. The safari guides at Ngala —beyond belief. My wife is gluten intolerant. Emily, Angela, and each of the locations made sure she was more than accommodated. Her chefs table birthday dinner will be talked about for years. Helicopter rides over Victoria falls!! If you want a trip of a lifetime go with Jacada. We talk about never being able to go on a vacation again that will top this one. Next time we will surely go with Jacada.
Jacada made this trip to a wonderful destination run really smoothly. They understood what we were looking for in this trip and made excellent recommendations, put us in touch with professional and friendly local guides. The people we dealt with at Jacada were very professional and reactive.
Jacada did an amazing job from start to finish. One of the best vacation experiences of my lifetime. Every detail was to perfection and thought out to the specific needs of our family. Can’t wait to use them again.
I have never used a travel agency before, but after careful research and due diligence, I decided to use Jacada. I travel often for work and do not have a lot of free time on my hand to work out details, so an agency was required to help me plan a surprise trip for my wife. I worked with the Jacada team to create the first 2 week vacation my wife and I have had in 12 years – South America was the destination. Due to family issues on my end, we had to postpone the vacation once, so this trip was 18 months in the making and Jacada was understanding about the delay. I asked for a totally private experience with private transfers, private tours and private guides. They delivered!
The Jacada staff (Jacob Jewitt-Jalland and Omar Nunez) were excellent to work with and I am sure there are numerous people behind the scenes who I never spoke with or met and who contributed to our awesome experience. From the start, Jacob was patient and understanding in listening to me regarding the experience I was looking to create. He drafted a cool itinerary based on those conversations. From there, we tweaked the itinerary (at least ½ dozen times), locations and experiences. He was very knowledgeable about each of them (having done them himself) and was able to answer all the questions.
Once the itinerary was set, Jacada went silent (which is what a good company should do) until we were about 90 days out and decisions had to be made. Omar and Jacob were excellent in responding to any additional questions, ensuring that we had all our set meals sorted (for excursions) and that we were not only clear on what was going to happen but excited as about it as well!
Once the trip started, it was white glove service all the way. We were met at the airports, taken to our hotels, VIP check-in’s, picked up for excursions (with tickets in hand) and privately guided all the way (we waited in very few lines). The experience spoiled us, and it will be hard to go “back to reality” of booking our own shorter vacations (we will always use Jacada for special vacations).
Jacada’s partners (Enigma and Wanderlust) also provided superior guides and supporting staff. They are trained, professional guides who really know the areas they take you to explore. I would be elated to have any of the guides or staff we met on our vacation show us around again.
Additionally, you cannot book a 15-day 8 city tour without something going wrong. One of the hotels (Posada Bemberg and/or Casa Bemberg) pulled a bait and switch on all of us (my wife and I, Jacada and Wanderlust). Instead of a 5-star room at the Posada (which was closed for “renovations”) we were put in the Casa Bemberg which is a 1 star hostel at best. We had to spend the night as we could not get in touch with our guide because we were in the jungle and there was no cell phone reception. You can read my review on that experience on Travelocity. Responsibility for this fall squarely on the owners of the Posada Bemberg and not Jacada or their partners.
When these things happen, service recovery is critical. Jacada and Wanderlust did an exceptional service recovery job and although a stain on the trip, our bad experience was soon forgotten, and our white glove experience continued. It is now a great story.
Finally, everyone we met (guides and representatives from Jacada Partners) commented on how detailed and demanding Jacada and their agents are. They (Jacada) constantly send their agents on the same excursions they recommend for their clients and to gather local intelligence. That is very evident when you book your adventure and when you are on the ground experiencing your adventure.
Bottom line, I am a demanding client and Jacada delivered. I will recommend them to anyone who asks and promote Jacada to those thinking about a special vacation. They are a fantastic company and I thank them for a great experience!
Jacada helped me plan and execute a fantastic trip to Croatia. Our travel experts, Melanie and Heather, were a wealth of knowledge and answered countless questions from me along the way. I’ve booked with Jacada several times before and I KNOW that I will book with them again. Exceptional customer service and outstanding trips every single time. I cannot recommend them enough!
The trip I took to Iceland in June 2019 with Jacada was amazing. Murray Mitchell at Jacada was so easy to work with during the planning process and everything ran smoothly once we were there. They were even able to reschedule our massages at the Blue Lagoon due to a flight delay.
Our tour guide, Agnes, was the best. She was fun, accommodating and had a wealth of knowledge about Iceland. She even suggested making some changes to our itinerary to make our experience better. Can’t rave enough about her!
I will definitely look to Jacada for other trip planning where I want a personal tour.
Anyone who requires a complicated travel itinerary be put together with numerous options and attention to your needs and desires, should consider using Jacada. They have put two such itineraries together for me and I’ve been completely satisfied. Everything went like clockwork with some surprising upgrades and private experiences. While you may pay a premium for such services, it’s worth knowing your dream holiday will provide lasting memories and be executed flawlessly.
This was our second trip working with Jacada. For our daughter’s 12th birthday, we decided on Costa Rica.
Emily and Berni, our travel designers, helped us design a trip that made our daughter feel like the center of the world. They even sent her a gift prior to departure.
At every turn Jacada made us feel special, whether it was the bottle of champagne waiting at our first stay, or our daughter special birthday dinner out under the stars along the Pacuare River, or a departing dinner at Grano De Oro hotel in San Jose.
There where a few issues along the way, but this is allowed Berni to shine; she was able to address issues at the moment. A lesser company would not have done this. It is how things were dealt with that really shows the quality and care given to my family.
The list of highlights is too long to share in total but a few things we did included: zip lining, canyoning, rappelling, horseback riding, birding, and whitewater rafting. We saw toucans, macaws, sloths, all four species of monkey, dart frogs, and more! We loved every minute.
Currently, we are starting to plan our next adventure, and we will be working with Jacad again for sure.
I hope this helps you all make an informed decision.
We have used Jacada for Iceland, South Africa, South America and Italy.
Their travel designers are first rate. In many cases they are from the destination of interest or have been to the location(s) and have stayed in the hotels that they are recommending. The continuity that Jacada creates between the various service providers i.e. hotels, excursions, transport is superb. Personal note, the big bus tours are “ok”, but after you have experienced a Jacada arranged private driver/tour and conversation that flows from such an immersive experience there will be no going back!
I came to Jacada with a non-standard itinerary, and they put together everything I requested to travel in 4 southern African countries we had never previously visited. They chose great lodges for us, and coordinated 15 short flights with a minimum of sitting around in airports. There was someone to meet us at every stop, and, with all the moving around and opportunities for things to go wrong, the whole trip went off flawlessly.
Worked with Jess & Gilda on my trip to French Polynesia. They were responsive and enthusiastic and we felt taken care of the entire way. Every detail was accounted for and we barely had to do much finger lifting the whole planning process. It was an amazing trip, truly luxurious. I look forward to working with them again.
The entire Jacada staff is very attentive in the oversight of your travel needs. Jacob, who resides in London, was in constant contact with us from the time we initially selected our itinerary to the time we returned. Jacob ensured our travel would be free of problems and our time in Peru would be safe, exciting, and memorable. At we arrived at every destination, the staff on the ground were locals with superior knowledge of the locale.
We loved working with Tessa Van der Walt and Jacada Travel for our trip to Africa. The entire trip, from beginning to end, was wonderful!
Every detail of our Italian adventure was planned. We didn’t have to worry abut where to go, where to get tickets, or how to get there. It made the whole vacation so relaxing and enjoyable. It was a trip of a lifetime! Thanks so much Jacada Travel
JACADA DID A GREAT JOB FOR US TOURING THROUGH CROATIA
Quick response, listened to what we wanted on our trip and planned a great vacation for us.
Jacada Travel was the first travel company we had used for travel in Africa – and the first one we had used in over 12 years. The service was superb – on time, as advertised, and friendly. The guides were superior and made our two week adventure not good, but totally great in every way. We thoroughly enjoyed our experience – on the adventure and also our conversations with Em. She is wonderful.
Eager to go, full of curiosity, and utterly ignorant about East Africa, I scoured the internet and decided to contact Jacada. Byron listened carefully and turned my random suggestions into a perfectly organized, extraordinary experience. My daughter and I felt well cared for every step of the way and the Jacada team was always quick to reply to any queries or concerns. Byron even took the time to meet with us at one of our stops. We traveled through four countries in two weeks, from mountain gorillas to myriad zebra crossing the Serengeti, and never once had to fret or stress about the logistical stuff, confident that Byron and his colleagues had us covered which allows us to truly savor the experience . Thank you.
Our family trip to Peru was incredible! Jacada was easy to work with and really listened to our ideas then made it happen. Every hotel was amazing! Our guide Edgar was extremely knowledgeable and fit in very well with our family! He was the best guide we have ever had. We will be booking our next trip with Jacada.
We had never spent or considered spending this amount of money for a vacation. We decided that for my 50th Birthday we would plan a vacation filled with my favorite things in life and worry about the cost later. Given the price tag we were concerned/skeptical that the trip would not meet our ever growing expectations. I can say with full confidence that Jacada met and exceeded our expectations. First and foremost, Melania in the London office really listed to what my wife and I wanted out of our vacation, our preferences, our tastes, our allergies, our budget,etc.. This was reflected in exceptional hotels, the personal attention with the tours/guides, the class of restaurants, the pace of the trip (not wanting to pack the days so much that we would need a vacation when we returned back home). During the trip, we were well taken care of by IDI Travel on the ground in Italy. From the moment our entry flight was re-routed to Torino, we had calls from Veronica and Heather (Jacada, London) arranging for new transport back to Milano. Frequent check in calls from the team were considerate and thoughtful. When we both came down with a stomach virus in Lake Como, the IDI team was exceptional. Not something you plan for but it happens. Fortunately, we recovered in Grand Hotel Tremezzo and Gritti Palace. Not bad places to be on the mend. We would entrust our next vacation to Jacada without a second thought.
Our trip was across the north of Italy. Overall a little cooler than we expected but only a little rain. The best part was that there were no crowds, the exception being Venice. Itinerary: Milan – Piedmont – Lake Como – Venice – Milan. Highlights to mention: Last Supper, Barroero Hazelnut Farm in Cortemilla, Marchesi Di Gresy Winery in Barbaresco, Boat Ride on Lake Como, Bellagio, Room at Gritti Palace, Camiceria Ambrossiana for bespoke dress shirts. Special thanks to Nadia our driver/guide in Piedmont (Grazie Mille per Tutto!) Just a vacation of a lifetime. Many thanks to Jacada for such a special holiday.
My husband and I just returned from our first trip to Italy – and first try with Jacada travel. My goal was to see a number of cities, stay in beautiful accommodations, and have private tours set up to familiarize ourselves with each city while learning about the key sites. We wanted to see all the sites, but not be racing around on tours that started early every morning. We’re somewhat picky at this point, and can say that our experience with Jacada, and this total vacation, was one of the very best that we’ve ever had. It seemed that every day – and every time that we left a city and went on to the next – we were off to our next very well organized adventure! Overall what I’d say is that they met every commitment that they made. From the very first pickup at the airport with someone holding a sign with our name, every transfer was stress-free, and actually quite enjoyable, with professional drivers/guides in beautiful/clean cars/vans who were also warm and welcoming, every hotel was 5 star as promised with unique features to many of them, and every single tour guide was top rate (on a scale of 1 to 5 with 5 being the best, we would rate every single one of them a 5!) and both knowledgeable and friendly, with a depth of information that made every site special. Even when we had a small issue (which every long trip is likely to have) and we reached out, we received immediate response from Jacada as well as the local provider. As we’d be transferring between locations, the local company would check in to see how things were going, and what more they could do. We would definitely use Jacada again, and are already thinking about the next adventure!
My husband and I are regular global travelers and this trip to Vietnam from May 23 to June 10, 2019 was the best trip of our lives – all thanks to the expertise and professionalism of Jacada Travel. Our Jacada agent Keith masterfully planned a custom trip for us that was perfectly-suited for our goal – to get a comprehensive and inspiring picture of Vietnam with once-in-a-lifetime experiences so that my artist husband could create an international series of paintings while there to unveil to his collectors at our home gallery in Houston. Keith, as well as our concierge in Asia, Gilda, took care of absolutely every detail. During the trip I rarely needed to contact them – but when I did they delivered immediately by informing our guides and drivers of a few special requests and facilitating an important meeting with the general manager of the Metropole in Hanoi. All of our accommodations were gorgeous and luxurious to the max. Our primary guide, Kevin, was kind, smart, funny, patient and absolutely entertaining. Many friends and family members have visited Vietnam and raved about it – but no one had the experiences we had: actually getting into the rice paddies to catch fish, snails and crabs, kayaking + squid fishing in Lan Ha Bay, practicing Tai Chi on the deck of our luxury junk the Ginger, receiving a “team” of butlers at the Metropole in Hanoi to make sure we were properly taken care of…and so much more. I truly appreciated Jacada’s detailed advice on tipping, procurement of visas and currency exchange – no question was left unanswered. We loved and appreciated the custom and beautifully bound travel package we received in advance of traveling – the perfect short-course of reading of history and customs related to the exact places we would be visiting. All of our transfers were executed perfectly by guides and drivers. It’s a huge help when a guide walks you through the check-in process at airports by standing right with you through the lines and communicating with the ticket agents for you. The sum that we paid to Jacada was absolutely worth every dollar. I enthusiastically recommend their services and I look forward to booking through them in the future. Thanks! Ryan Lindsay and John Ross Palmer, Houston, Texas USA.
Jacada did a great job with our Iceland vacation. Their experience and recommendations made our trip easy and fun. There were a couple little glitches that came up and they were quickly and seamlessly handled. Everything from guide to the hotels were outstanding. I will use Jacada again! Milda and Heather were always quick to respond to men inquiries.
We have used Jacata for our last three (3) trips (Africa, Peru & Croatia) and were extremely pleased with the service and professionalism.
Recently returned from France and have nothing but praise for Hanna at Jacada for organizing an amazing trip. Seeing the D-Day sites in Normandy had been on my travel bucket list for years. With Hanna’s help, I was able to accomplish that. She organized an excellent private guide who made the sites come alive. The itinerary was personally tailored to my deep interest level. Hanna also arranged a fantastic guide to show me the World War I battlefields in Verdun and the Meuse-Argonne. This too was personally tailored to my interests. I was able to use Paris as a hub for both Normandy and Verdun. The accommodations in all three locations were amazing and the private transfers and first class train tickets made the whole journey seamless. I can’t say enough about Hanna and her team. I’ve been a long time Jacada customer and happily suggest them to anyone who desires a first rate travel experience.
Jacada was amazing! From our initial inquiry to the end of our trip they were with us the entire way. They listened to our thoughts on what we were looking for and designed a trip just for us. While traveling, representatives from Jacada met us at every point, ensuring an effortless trip through the airport, train station, and several tourist spots. Our drivers and guides were delightful, and full of local knowledge. We just can’t say enough about our experience. We will definitely be using Jacada for future trips!
Tessa was extremely helpful and knowledgeable ! She truly made my planning so seamless and stress free. I didn’t have to worry one bit and was able to focus and enjoy my vacation.
Jacada arranged a fabulous holiday for us in Equador ( Galapagos Islands) and Peru (Machu Picchu and Sacred Valley). Their attention to detail and the ongoing support is exemplary. Jen, our travel designer, worked with us for months prior to the trip to insure everything we wanted to see was included and that the pacing was geared to our needs. Pickups were always on time and with very informative and friendly individuals. All guides were great but Edgar was a particularly good guide, very informative and passionate about his country, Peru. I would recommend Jacada if you are planning a vacation.
Excellent experience from start to finish.Susann was brilliant and the hotels and trips she recommended were spot on. Everything ran to time – no problems – and everyone who we met and all the staff at the hotels were delightful. Other people did not have such a good experince as we did with their premium booked holidays not with Jacada – so we would certainly recommend Jacada and would not hesitate to use them again.
We have used Jacada for trips to Africa and South America. Each experience has been fantastic. They provide top notch reliable service!
Well organized trip. Took into account our likes and dislikes with respect to accommodations, restaurants , sightseeing. Answered all our questions. Guides that were arranged were very knowledgeable and passionate about the country. Having a rep present at the airports made the transfers stress free. The hotels were top notch. The detailed pre planning resulted in a wonderful trip.
Could not have been easier – Jacada listened to us and tailored a once in a lifetime holiday! From the accommodations to the excursions to the guides -all were first class.
We had a great trip to France planned through Jacada. Everyone we worked with
at Jacada was extremely knowledgeable, professional, and personable.
We plan on using Jacada again for any luxury trip we take. We highly recommend their
The organisation of our tour of Ecuador and Peru was excellent. Very efficient service from Jen and Romanet both of whom responded quickly to our queries.
This was my 2nd solo trip with Jacada to South America and I can’t say enough great things about them. Everything is so organized and I was well taken care of by everyone on the team. My activities that included other travellers proved how spoiled I was with Jacada’s connections whether it was learning local history, access to local foods or special cooking classes or restaurant visits. Experiences are with thoughtful, conscientious companies that allow me to connect and support communities and environment. Each new accommodation has a personal note from my Jacada travel expert, which as a single traveller, makes me feel connected and looked after.
5 stars all the way.
Jacada was a fantastic company to work with in the planning of our vacation to Peru and Ecuador. Susann Pietschmann was our main contact at Jacada and she has traveled to South America quite a bit and is very knowledgeable of the area and I would trust her input and suggestions without a doubt.
Jacada partnered with a great team in Iceland that provided us incredible guides, phenomenal hotels, and exquisite food. We loved every place we went and were especially appreciative of how much time Murray Mitchell took with customizing our trip and ensuring that we were taken care of. We felt though Iceland is an expensive place to travel we did spend a lot of money that likely wasn’t all for the trip, but instead went through the different companies that assisted us with our travel. Even still though it was a phenomenal trip
The service was perfect.
Hannah and Michele were an absolute pleasure to deal with. Changes we made to our schedule were met with understanding and alternate arrangements were offered. The hotel that was recommended was superb and one of the best we have stayed at in our extensive travels. Our restaurant reservations were handled promptly and professionally. All communications were thorough and timely. Everything was professional from beginning to end. We highly recommend Jacada as one of the top travel planners in the field!
Dedicated team, great recommendations and flawless execution!
The attention to detail, flow of the trip and recommendations along the way were phenomenal. I would highly recommend Tessa van der Walt for planning your dream vacation!
This review is long overdue! Jacada curated a mother/daughter trip for us to South America. The entire process from initial contact to arriving back at home was absolutely FANTASTIC. Both of us are very “type A” and like to take the reins, making elaborate schedules and plans and bookings. It was incredible how comfortable we were leaving ALL the organization and planning to Jacada. We spent 2+ weeks traveling through Chile and Argentina, and Jacada complete nailed it — the trip was exactly what we wanted. From the destinations to the experiences and the exact guides we were paired with. Towards the middle of the trip, we stopped even looking at our itinerary! We were so confident in the work Jacada had done that we would show up for a flight hardly knowing where we were going! We’d land on the other end, find someone holding a sign with our name, and not even know what hotel we were heading to. We were completely taken care of, and we were in constant contact (as much as we wanted to be) with the Jacada team. Cannot recommend them enough. It will be difficult to take a vacation with any other agency… this experience was worth every penny!
Overall very satisfied. Only one misstep – one hotel was not quite up to par. Also, we should have upper level rooms in the various hotels, which is not always the case.
All tours were wonderful and well planned. Duration of the various tours should be indicated to facilitate dinner reservations.
We would recommend Jacada as a reliable partner for travels.
I use jacana travel for the last 5 years they provide the best service, best hotels . one thing for sure you don’t have to worry where ever you go it will be the best this country has to offer.
From the beginning when we were quoted in Canadian not US funds to the end when the Jacana representative met us at the airport for a 2 minute walk to our shuttle “unexpectedly” the service was perfect.
The advice about the boat and size/seasickness was good advise after talking to others on smaller boats & the safari camp was amazing. We felt completely taken care of from start to finish.
Our trip was simply PERFECT! Truly exceptional. Looking forward to the next one!
The entire team was knowledgeable, enthusiastic and highly responsive to our desires when constructing our trip to Peru. We are very well-traveled and, I believe, are qualified to say Jacada is top-notch. Highly recommended.
We just returned from our trip to Iceland. It was wonderful! We had so much fun and really enjoyed all the beauty of Iceland. Our 2 tour guides were great, very informative, fun and knowledgeable. The pace of the trip was really good with a nice balance of walking and riding in the car. Jacada put together a fun and exciting trip for us. We will use them again on future trips.
First, they make suggestions. Second, they listen carefully to your responses and your wishes. Third, they plan what you have asked for. Fourth, the on-ground teams/guides are excellent. What more do you want?
Safari to Zimbabwe and Sabi Sands
The Jacada team both in London and on the ground demonstrated a great knowledge of locations, venues, local customs and ways of operating. They looked after all the essential details, all of which went without a hitch and added a few surprise personal touches which enriched our experience. The recommended venues exceeded our expectations.
We recently traveled to London and Croatia and used Jacada to plan our trip. We had a relatively short time period to travel and wanted to take advantage of every day. We gave Jacada our preferences and let them run with it. We could not have been happier with their recommendations. The hotels, tours and restaurants were excellent and the attention to detail was impressive. Our agent Murray really did a great job putting together a fantastic itinerary. He clearly listened to our interests. Everyone we came into contact with was professional and most importantly, they seemed to enjoy what they were doing. The drivers, tour guides and hotel staff were friendly and really wanted us to enjoy our vacation.
Jacada helped make our vacation effortless and we will absolutely use them in the future to plan other trips.
Our experience with Jacada Travel was impressive from the start. Jen, our travel design agent for Latin America, worked with us to create a magical itinerary in Machu Picchu and Galapagos Islands. We worked together on a time frame, our interests as a family and our budget. Everything was spot on from our accommodations to our adventures. Before departing we were given a detailed itinerary, along with a beautiful picture book highlighting what we could expect on our trip. The people we worked with on the ground couldn’t have been more welcoming. Our personal travel guide in Peru, Max, became like family. His love and passion for his country radiated into our experience. We were well looked after at every step of the way. Security, ease and our happiness seemed to be the top priorities. Our tours and travels in both countries, Peru and Ecuador, were smooth and safe. We were greeted with special notes and surprises from Jacada along the way. There were check in calls to make sure everything was going well and that we were pleased with our journey.
My family and I would highly recommend working with Jacada Travel in Latin America. I hope that we have the opportunity to book another adventure with them in the future.
My wife and I were very impressed with the entire trip and the organisation which was outstanding
Outstanding trip enhanced by our guide/driver Jón.
We have used Jacada Travel for all of our special vacations. The experience from selecting the place to travel, to activities, to places to stay has always been great. The service you receive during the trip is exceptional. The accommodations are always superb.
Great trip! This is our second large group (23 people) trip hosted by Jacada. Both exhilarating and relaxing…it’s amazing what we could do in 36 hours just outside of Lima. Looking forward to next year’s adventure!
Our family trip to Lisbon & Barcelona during Easter has became one of the most memorable holiday for us. Thanks to Heather and Kit from Jacada Travel. They planned our trip to perfection. This is the first time that we can really sit back and relax through out the trip while having my two kids with us.
The hotels and restaurants they recommended were wonderful. Our guides were knowledgeable and yet could keep the interest of the kids. The drivers were polite and safe.
We have different activities and sight-seeing everyday. The highlights were Flamenco dance and chocolate workshop. Before we went there, we didn’t have much expectation. However, we were so happy during and even after the classes that I was wondering the tutors must have some magic to motivate us.
Lastly, thank you Heather and Kit again for organising such a wonderful trip for us. We felt very safe and well taken care of throughout the journey. This is the second time I work with Jacada to plan our trip. I have no reservations to recommend Jacada to other friends who are looking for a bespoke holiday.
Elsie & Alex
I am a returning customer. First time around, they blew my mind. Second time, did not disappoint. This time, we went to Tokyo and worked with Keith and Wing. We didn’t give them very much time to make arrangements, but somehow they pulled it together. There were some minor issues with communication, but after we identified the issue, we worked through it. I felt that Keith and Wing did everything they could for us.
Keith was our initial point of contact. He helped us with the agenda, booking the majority of the trip. He kept us updated as much as possible. He was very kind and easy to work with. I felt like he moved mountains for us. We didn’t make it easy for him, but he was a trooper and he basically made all our wishes come true. He was sick during some period, but somehow, he got our trip booked for us and made our time in Japan truly amazing.
Wing was our concierge in Japan. It took her a few days to respond, but I think that’s because she was working on her end and waiting for an update on her side. It didn’t really bother me, but just FYI for any future customer. She booked all the restaurants we requested and provided alternatives if it didn’t work out.
The recommendations they provide are luxurious and WOW…AMAZING. They suggested the Mandarin Oriental Tokyo and I highly suggest going there if you are thinking about it. Also, Jacada usually sends a “travel kit” few days before our trip and it is very handy! I always look forward to the kit because it’s well-constructed, high quality, and extremely cute! The kit has important phone numbers and includes cultural norms, such as tipping and gifting. The information in this kit is extremely helpful!
Honestly, I am stuck on Jacada. I am excited to use them again in the future.
Great support, making for a great trip.
Jacada is more than a Travel Agency. It literally felt like they were with us every step of the way, anticipating and reacting in real time so our experience could be remarkable.
I would recommend Jacada to anyone looking for the perfect trip.
Jonny and Angela at Jacarda orchestrated the most magical trip that we ever experienced. From South Africa to Zambia, our adventure went smoothly and effortlessly…each location being unique and each one fabulous! From the moment that we arrived in Cape Town, we knew that our trip would be flawless with every detail being taken care of. Our drivers and guides were outstanding! We feel fortunate to have had Jacarda put together our trip of a lifetime. They will certainly be our go to for all of our future vacations!
Personalized experience – top notch service – amazing hotels and great guides !
My son and I have taken two wonderful trips with Jacada. One to Peru and more recently to Japan (March 2019). I was a little nervous heading to a country where I don’t speak or understand the language at all but that was not a problem with the high level of detail set forth in our itinerary.
A representative was there to meet us as soon as we landed. We had the most amazing and knowledgeable tour guides, complete with expert drivers. The tour guides were flexible and focused on making sure we were happy and doing things of interest to us.
The hotels were perfectly situated and the service was outstanding. The concierges were amazing at making and changing dinner reservations. The meals at the hotel were wonderful too.
I am definitely going with the tried and true company of Jacada the next time I head out to explore another part of the world. I have full confidence in knowing that I will see and do everything I want and that every detail will be attended to. I highly recommend Jacada. Happy travels.
Loved our Iceland trip! Everything was perfectly arranged and our guide/driver was so sweet and helpful! Will definitely be using Jacada for my future travels
Jacada is a premiere travel agency. Suzanne went above and beyond to make sure that all my requests were fulfilled and that I was completely informed and prepared for our family trip to Costa Rica. Each accommodation was far beyond expectation and everyone from the transfer agents to the guides were professional. Put your trust in Jacada and they will plan and deliver your dream vacation. You will not have to worry about how you will get to your next destination- a private transfer will be waiting. You will not have to book excursions and tours- private experiences will be booked in advance. You will not have to research hotels – they have done that for you. Thank you Jacada for memories that will last a lifetime
First of all, we’d like to thank Kate for the amazing itinerary she put together for us. We had a wonderful time in both Borneo and Cambodia. Everything was seamless, the guides were exceptional and the properties were fantastic, especially the Borneo Rainforest Lodge! We felt we got a great flavor for what both countries had to offer.
Our experience was truly memorable and we wouldn’t hesitate to use you again and refer you to others.
Thanks for everything you did,
Sandra and Mark
My trip to Argentina with Jacada Travel exceeded my expectations for a comfortable, hassle free vacation. There was no point at which I ever felt without someone from the travel group to guide me, answer my questions or to show me interesting, off the beaten track locations in both Buneos Aires or Mendoza. My meals with the two guides in both places were memorable. In Mendoza, the guide stopped his truck and picked some figs from a road side tree – a grace moment. Jacada even provided an opening night opera ticket for me at the Teatro Colon. I highly recommend Jacada Travel and would happily use their services again.
Excellent trip very well planned. Guides were excellent and everything went smoothly. Exceeded expectations. Sarah was amazing!
I used jacada for the first time and now I’m spoilt. My travel designer Jess, planned the perfect solo trip based on what I wanted. The service I got before, during and after my trip was excellent. I had the best guide in Slovenia. If it wasn’t for her, I’d be for one, lost in the beautiful hills of Triglav national park. I’d also have no clue of all the stories and history of the things I was looking at. I highly recommend my travel designer, Jess, and my guide Mateja to anyone planning a trip to Slovenia.
We just returned from a 14 day trip to Vietnam. We traveled from Hanoi to Hue, Halong Bay, Hoi An, Nha Trang and Ho Chi Minh City. The pick-ups and transfers were seamless. Our hotels were outstanding at every destination. We loved the entire trip and very much appreciated how responsive and responsible Jacada was in the pre-planning and during the trip. I would highly recommend them!
From our first contact with Riki Ueda, our consultant, through to the end of the trip, we felt very valued as customers of Jacada Travel. Our trip was for a special occasion but we knew very little about the countries we were going to visit; add in mobility problems and we really need specialist advice.
Riki spoke to me for about 30 minutes to get a feel for our interests and attitudes so that she could put together a proposed itinerary. After further discussion, the itinerary was agreed. It was perfect. The hotels were spectacular; the trips were excellent; there was enough down time; and the quality of the local guides was superb.
There was one hiccup (quite a large hiccup and totally my fault) which occurred on a Saturday just as business was closing in Vietnam. We called the emergency number and our itinerary was rearranged to our satisfaction and relief within 90 minutes. I was already impressed with Jacada’s service when everything was running smoothly, I was even more impressed after this.
I cannot recommend Jacada Travel highly enough. I am looking forward to using them again.
Our trip involved traveling to five different camps in Kenya and Tanzania, with multiple flights. Everything went perfectly. It was truly the trip of a lifetime.
Everything was well organized and well thought of.
I loved the flexibility of our schedule and our guide. Looking forward to future trips.
We used Jacada for our honeymoon to Malaysia and they exceeded our expectations. All of our accommodations were excellent and even had a little surprise waiting for us in our room at each stop. The itinerary they build was exactly what we were looking for and our guides and drivers were very friendly and professional. Sarah Kounnou, our Travel Designer, was fantastic to work with and truly made our honeymoon special leaving personal touches along the way. I would highly recommend Jacada and hope to use them again for our next trip!
How do I put into words a trip of a life time? I don’t say this lightly as I have traveled the world and been fortunate to experience many awe inspiring moments.
How did it all begin? My 34 year-old son, Anthony wanted to go to Nepal and asked me to come along to celebrate my 60th birthday. Nepal would not have been my choice. Thank God my son is more intelligent than I.
Anthony chose Jacada to put together a 10-day tour which included a four-day trek up Poon Hill, tours of Katmandu, a helicopter ride to Mt Everest’s base camp, and a two night stay at Chitwan National Park.
From start to finish we were handled with the utmost care. Professional guides that shared moments of wonder (a Bengal Tiger sighting, crystal clear sunrise on the top of Poon Hill, the celebration of Holi in Pukhara, picture perfect morning at base camp, tours of ancient temples) that left us feeling deeply connected… a new Nepalese family! I still cry when I look at my photographs.
The memories my son and I have from our time in Nepal will last forever in our hearts. Another bond that was created as a mother and child and we can’t thank Jacada enough for making it happen.
Recently, my wife and I travelled to New Zealand and Australia for a seven (7) week holiday. We utilized the services of Jacada Travel for the first time and we are extremely pleased with our decision. We found their staff to be well trained, informative and helpful. Our travel advisor, Jane Dumble was great. The information packages the concierge team provided were first rate and complete making it easy to know where we were to be and when. Everything went off as planned making the holiday stress free.
Even when weather created a problem with a washed out road and bridge prevention us from going to the Franz Joseph Glacier, their local tour operator, Christina, had us rescheduled in new bed and breakfast locations and a new route quickly and efficiently> It would have been a major headache without her help.
I highly recommend the team at Jacada Travel for your next holiday or adventure.
It was easy dealing with jacada. We were given one person to handle our account for this south America trip, making sure we were updated and reminded regularly. For every hotel we Checked into, they got messages and tour Reminders waiting for us either in our hotel room or via the hotel reception. Well done jacada. Thanks Jess and Berni!
We had a fantastic holiday from start to finish, all thanks to Kate and Gloria at Jacada Travel. The organisation covering hotels, flights, the many tours and little added extras was excellent and we always felt well looked after by you and the local guides. Thank you for organising a great holiday for us! We will definitely be using Jacada again.
Jacada’s attention to detail was outstanding!
All the accommodations were 5 star!
Communication via email, Phone, mail prior to the trip was very prompt and informative.
We were always looked after upon arrival to all of destinations within Thailand and Cambodia, never left to wonder what we were to do or where to go because someone was always waiting to guide us through.
The itinerary was tailored to us, and we had adventures and life experiences that we would have never even known existed if it weren’t for the contacts Jacada has with the local people.
We felt safe in every situation and totally relaxed and enjoyed every minute of our vacation.
We are now looking at booking a trip to Africa in the next couple of years, and Jacada will be who we book with.
Highly recommend Jacada!
Thanks Kate and Thanks Wing.
Barb and Darin
Very easy to deal with. Beautiful literature. Great communications. Flexible in massaging itinerary. Good background info. Excellent accommodations. Some vehicle travel timings a little off. All in all our trip to Sri Lanka was a great success.
Attention to details and local knowledge was outstanding in planning our trip to India and The Maldives
From start to finish we were treated very well
The guides and drivers were exceptional and the hotel choices outstanding
Having someone with a sign with your name on it at the airports is worth every penny!
Helpful, knowledgeable, able to accommodate our requests, quick response time in answering questions or making changes to our itinerary. Travel agents attentive and caring.
Just returned from a fantastic fast paced 17 day trip to Australia. Could not be more pleased with the effort of the Jacada staff. Great to work with in planning and extremely responsive to our request. Great recommendations. Jane and Wing certainly earned five stars. This was largely a private tour and the accommodations, food and experiences were excellent and beautifully organized. A truly amazing experience. We do not hesitate in giving our strongest recommendation.
Jacada has planned three amazing trips for me now and I can’t wait for them to plan my next one. Their attention to detail; excellent communication (both before and during the trip); and the unique, custom experiences are unparalleled. I’ve recommended Jacada to many friends and will continue to do so.
Jacada nailed it!
Jacada and Jane D did a fabulous job of arranging a 3 week trip to Australia for my wife and I. We spent time in the following areas: Melbourne, the Yarra/King Valley/Nagambie areas wine touring+tasting, hiking in the mountains of Tasmania, enjoying the Freycinet area of Tasmania as well as Hobart + its environs, and finally Sydney….all the logistics per hotels, transportation, guides, etc worked out perfectly and our experiences were terrific. We highly recommend Jane D and the Jacada team !!
Jacada is always reliable in selecting great guides and planning seamless vacations – we never have to worry about anything!
Thank you Riki for taking us on a memorable Costa Rican adventure! As always, we end our Jacada vacations longing for more.
We have taken two trips with Jacada – to Peru and, recently, Sri Lanka. Jacada does an excellent job in trip planning and delivers extraordinary results on the ground: destinations, accommodations, meals, guides – all top of the line. And they have demonstrated flexibility to meet our needs and desires. We highly recommend Jacada!
I booked with Jacada because of the professional service I experienced from travel planner, Jobi, during the initial phase of planning/customizing the private tour itinerary we wished for. She was patient and was very prompt in replying to our email queries. Because first impressions matter to us, our group (party of 4) decided to choose Jacada.
The Jacada service from the planning phase, pre-departure (with jessie and bern) and actual trip with our professional and accommodating guides, was generally a very pleasant experience. Shout-out and warm thanks to Julio (cusco guide), Ginny (buenos aires guide), Natalia (el calafate guide) and Marcelo (rio de janeiro guide).
To top it all, we were even treated with a few surprise experiences and thoughtful souvenir gifts from Jacada and their partner agencies during our trip which we sincerely appreciated and enjoyed.
I just find it noteworthy to include in this review that we had an unfortunate incident during the first day of our trip in Lima, as Miguel, our enigma city tour guide did not show up for our tour in the morning. Only to find out later that he picked up the wrong people in our hotel for his service which he only realized when he was halfway delivering the tour.
We were very disappointed about this incident, since we woke up early for the tour despite lack of sleep from our travel. We were then instead rescheduled for the tour in the afternoon so we sadly did not experience watching the sunset and view at the Miraflores malecon, which we initially intended to do. On a positive note, Miguel turned out to be very interactive and humorous, so we enjoyed his company all throughout the tour and later thought our short time with him was well worth it.
Also, the enigma outdoor picnic lunch at the Sacred Valley was another activity that did not meet our expectations because the tiny folding chairs provided were uncomfortable to sit on. There was more than enough food prepared- However, the taste of the food was not exceptional, but was ok for 4 hungry fellows at that time. Also, they could have chosen a location that did not have muddy surroundings and had at least stable flat ground for the comfortable set-up of table and chairs.
Apart from these two mishaps, we were definitely taken well care of, pampered to the fullest (from arrival at the airport to airport pre-departure check in assistance) and our little requests for flexibility in our itinerary were well sorted out by the guides.
Again, thank you Jacada!!!
Jacada Travel planned an excellent trip for my daughter and me. Our travel planner, Keith, made choices and suggestions that I otherwise would not have considered. He took into consideration our likes, personalities, and interests. As well he delivered a five star experience that stayed within my budget.
Our experience with Jacada was first rate from initial contact throughout our full trip. Our planner, Emily, quickly understood expectations and offered great advice that enabled us to organize the trip efficiently. The quality of hotels, airport transfers and all of our tours and tour guides exceeded our expectations. This was our first time using Jacada but will not be the last. We would recommend this company to anyone.
Our travel designer, Jonathan, offered excellent service and created a perfectly orchestrated package to exceed my family’s expectations. Before the trip, we received professionally created materials sharing our itinerary as well as excellent tips on travel (packing, visas, vaccinations, etc). The trip itself was flawless, we were always with a guide taking care of our every need. Flights, accommodations, and meals were all set – we just got to enjoy stress free. The actual locations chosen were superb and all the staff encountered along the way were kind, effective, and responsive. We would highly recommend Jacada and look forward to booking another journey with them.
From start to finish, JACADA, was there to help us pick the right resorts to stay at while we toured Australia. Our representative, Katie Holmes, was extremely helpful and very professional. She kept us updated with our itinerary and answered several questions that we had. The trip went very smoothly, with all of the resorts and hotels of a luxury level. All of our pickups and drop offs were first class and always on time. Katie was there at each of our resorts with nice notes and sometimes gifts that were much appreciated. We were extremely happy with dealing with JACADA and will use them in the future for other trips.
Very responsive and attentive to our needs. Planned the itinerary to perfection, tailored made to our request. Paid attention to smallest details. We felt well taken care of from beginning till the end of the tour.
I can not say enough about this company and our trip to Vietnam and Cambodia. Every detail was taken care of and Keith was able to put a trip together that hit every mark. We did so much more than visit the sights, we met the people and experienced the culture in a way I never dreamed was possible! Keith listened to my vague ideas and created the perfect itinerary – from the cities we visited, to the hotels we in which we stayed, to the variety of experiences we had. We got so much personalized attention – all of our tour guides were wonderful! I can not imagine having a better trip – exceeded our expectations. I hope I have another opportunity to travel with JACADA!
This was our first experience with Jacada though we had heard good things about the Company. Our trip to South America included Ecuador and Peru with the highlights being the Galápagos Islands and the Inca Trail. I cannot exaggerate how good Jacada was to us. Every need was taken care off including some we did not even realize we had. For example when we arrived in Lima Jacada surplus with a dinner reservation at one of the best restaurants in the City. All our guides were incredible and seemed to be well versed on us and our travelling style. Every hotel was amazing. Our intra country travel was carefree and perfect. We will definitely use Jacada again. But where too next ????
We had the perfect holiday in Vietnam, all thanks to the brilliant Sarah and Wing from Jacada! It was a special celebration for us and we had the most amazing 12 days. From the minute we started planning the itenarary to the time we said goodbye to our last private guide, everything was perfect! We stayed in superb accommodation, our guides were friendly, knowledgeable, on time and attentive to all our needs. The food tours were incredible, the sight seeing so interesting and we were given a new perspective on the people and cultural heritage of Vietnam! We can highly recommend Sarah and her team at Jacada, they are the best! Thank you from 4 very happy tourists all the way from the Southern most point of Africa!
Generally great in the planning process and good at resolving any issues that may come up during the trip. Prices could be cut down significantly though.
In my view, simply the best. We have done 3 trips of one month or greater with Jacada and are in the planning stage for a 4th. I trust them for their execution, creative ideas and advice.
Excellently prepared tour specifically designed for our interests. Excellent guides and all specific requests were attended to.
Excellent experience as our trip in Argentina and Patagonia organised by JacadaTravel was more than we were expected. Special thanks to Susann Pietschmann, our travel architect and the best guides of this beautiful country who made our trip an unforgettable memory.
Jacada is fully recommended from us and we are thinking already for our next destination!
From the first spark of hope in making a family journey to Japan, Jacada actualized a dream come true. Our interests were listened to and woven into our trip at every turn. Authentic experiences were seamlessly organized, with built in rest and open time just when it was needed. We were never left without care and guidance, as at every crossroad in our trip there was a kind, knowledgeable guide who would warmly greet us and stay with us until we were on our way. Because Jacada took care of every detail and anticipated every possible scenario, our family was able to enjoy the immersion without the inevitable stress that arises when navigating a foreign country. Our guides were incredible people who we enjoyed getting to know and learned so much about history, culture, religion, and modern life from. Our children were delighted with a few pop culture experiences we planned which balanced visits to heritage sites and Shrines. Jacada took into consideration our age and interest ranges and delivered a little bit of everything. My husband has been waking up each morning since we got home telling me he misses Japan and is already dreaming about what he wants to do on our next trip there. My 12 year old daughter had the best reaction though on our first morning home, “Mom, can we sell everything and travel the world?”
My husband and I have traveled extensively and I usually book it myself. We decided to go to Chile and I found Jacada Travel. We booked a 24 day private tour through them and they were amazing. They are a top notch company from our concierge team Lily and Berni to our tour guides to the accommodations they chose.
At one point towards the end of our trip my husband threw out his back. With one phone call and a couple of hours later we had flights changed hotels changed and what could have been bad wasn’t even a hiccup.
I didn’t have to think of a thing except enjoy myself which is a way a vacation should be.
They are the best and I will use them for all my trips.
We have done 3 personalized trips with Jacada and have been nothing short of impressed! Every detail from beginning to end is taylored to our wants with meticulous attention to the details. The hotels they choose and the locations we would never have known about in the regions we travelled have been ideal. They combine luxury travel with unique experiences. They provide an experience, not just a trip.
Great service ,Jacada!
Jane did an amazing job of building our itinerary for New Zealand’s South Island. She struck the right balance between adventure and luxury. We’ll be back again!
Everything pretty much went like clock work and they were easily assessible for any questions
Jacada did a top notch job organizing our family trip to Chile. All the details were looked after eliminating any potential travel stress. The accommodations were top notch and the service was fabulous from start to finish. We had the trip of a lifetime filled with so many amazing memories. Highly recommend Jacada and their team!
Keith was amazing. He was on top on all details and very responsive to all queries. I would highly recommend the company. Fantastic trip to Japan with every last detail perfect.
My spouse & I recently visited Thailand, Cambodia & Laos. The trip was arranged through Jacada Travel. Every little detail was masterfully plotted out. The hotels were superb & welcoming. The guides & drivers were always prompt, friendly efficient & very knowledgeable & went out of their way to make us feel welcome in their home area. Their insight into the local history, sites, people, scenery, customs & food were invaluable. Each time we checked into a new hotel, there was a nice welcoming note from Keith of Jacada Travel. There’s no possible way we could have seen or done as much on our own, let alone enjoy ourselves doing it…
Thanks SO much to Keith & Sarah for setting up SUCH a wonderful visit to South East Asia. We would do it all again in a heartbeat.
Marty & Char L
Our trip ran like clockwork. It was very well organized and recommendations were spot on. Expectations were high and they were exceeded.
Jacada did a great job planning our trip to Iceland. I particularly liked the hotel selected for us in Reykjavik. The guides were very friendly and knowledgeable, and we really got along well with all of them. The vehicle provided was top notch and comfortable. Jacada did a good job including the activities/elements we requested. I would definitely consider them for another trip requiring a guide or a lot of logistics.
Jacada Travel is fantastic !
Our coordinator— Sarah Konou — was
Jacada certainly lived up to our expectations and beyond —
Nima and Suvas Desai
Every single detail is taken care of. And their expertise on the areas of travel is amazing.
We had a fantastic experience with Jacada. We did a fabulous, unforgettable trip to India and the Maldives. The planning leading up to the trip was very thorough and I always felt like my questions were answered in a very timely manner. Keith and Gilda did a wonderful job. The trip itself was as close to flawless as it comes. The logistics in India were absolutely streamlined. We were able to fully enjoy each other and the experience without worrying about details. Our guides were incredible, particularly the one in Jaipur. He absolutely blew our minds with his vast knowledge and calm nature. The properties in both destinations were excellent as well. We will be coming back to Jacada and bringing our friends with us!
Amazing experience overall. The individuals that worked with us at Jacada were so helpful, thoughtful, and organized. They planned a travel experience of a lifetime for me and my husband. Our trip to Morocco was something out of a storybook, filled with sights, sounds, tastes, history, culture, and a feeling of wonder that I have never experienced. We will be forever grateful.
London-based support was flawless, however, on-the-ground support in NZ had some opportunities to improve, but overall, very good.
Every recommendation, every plan put into place, was executed with precision, knowledge and professionalism. Our trip was flawless. Connections, accommodations, destinations were 5 star experiences. Susann really is a Central American expert.
This was an amazing trip! Our guides and drivers were outstanding and went above and beyond the call of duty to make our vacation special. All our hotels were exceptional. Thank you Keith for arranging a trip of a lifetime.
Great travel experience from start to finish. Our trip was planned with our desired destinations and family needs taken into account as far as travel and accommodations. We received all the information we needed as far as the logistics of our trip and everything went exactly as planned. Costa Rica is a great country to visit and Jacada took care of every requirement before and during our travels
My wife and I had a spectacular time in Costa Rica. We were most impressed with how seamlessly Jacob and Romanet, our travel specialists, put together the logistics between hotels, transfers, and excursions. The time and hassle you saved us is invaluable. We are very lucky to enjoy so many different places over the entire world and this trip will be hard to beat! We had a wonderful holiday and we are very happy to have booked with Jacada Travel!
They take all the concerns about traveling away.
We had a marvellous trip to Vietnam expertly organized by Keith and his team . Not a glich in place . The guides were professional and helpful and the hotel choices were brilliant . We will plan our next trip with Jacarda soon
Dear all. It was a fantastic trip, extremely well organised and very well managed throughout. I would like to mention especially our guides in Bagan and in Inle Lake (Saw and Tee), as they were absolutely amazing from the first moment. I could not recommend this agency and their services more! If you like to travel in style, they are who you are looking for.
The experience we have had with Jacada was just amazing. There was not one glitch in the entire adventure and they made our trip one of the best we have ever had in our lives, and we have traveled quite a bit. I highly recommend using them, the planning stage was fabulous, the staff was very patient with me, and I can be quite a handful. They were also knowledgeable as well as accommodating to our needs and wants. I can’t say enough how wonderful they were.
FANTASTIC! GREAT! FABULOUS! MARVELOUS! THE BEST!!!!!!!
After we had decided our next vacation should be a big tour through Africa, I contacted Jacada by mail. Within two days I was called back and shared my key requests with a travel designer. In a short period of time our whole trip through 5 countries and using 5 different top lodges (Kalahari Plains, Nxabega, Matetsi, Bisate and Mnemba Island) including all long haul and connecting flights and the permits for visiting the gorillas in Rwanda was finalised. There was a great build up of wonderful experiences with nature and people throughout our journey. There were only minor things during the preparation and the trip – which I shared with the company directly – that can be improved to move to a 5* rating.
I work 24/7 and my job demands every ounce of energy from me. When I go on holiday, I dont want to be having to handle nitty gritty matters. I just want to rest, relax and recharge. That’s why I go to Jacada.
Jacada truly looks after your travel needs. Up to the very last detail you can trust that you will have a hassle free holiday that you deserve. Our experience with Riki and Joyce has been phenomenal and we will surely be going back to them for our next holiday. Keep up the good work!
We had an amazing time in Tanzania last November thanks to the efforts of our Jacada Travel consultant, Emily Hunter. Having been to Southern Africa before, we chose Tanzania to experience a new and different part of that amazing continent. Emily’s expertise and guidance made our trip incredibly memorable. We explored the Ngorongoro Crater, witnessed the Great Migration in the Serengeti, got up close and personal with the amazing chimpanzees of the Mahale Mountains, and finished with a relaxing beach holiday in Zanzibar. All of our accommodations and guides were first rate. The Crater Lodge was beautiful. Lamai Serengeti was perfectly located to experience the abundant wildlife of the Serengeti. Greystoke in Mahale is an absolutely unique and special place. And, Matemwe Lodge in Zanzibar is stunning and a short boat ride from snorkeling and diving in crystal blue waters. If you are looking for the ultimate safari experience, I strongly recommend Tanzania and all it has to offer. And, certainly I can’t recommend strongly enough contacting Emily Hunter at Jacada to plan your trip.
We just returned from our first trip with Jacada, a custom Ecuadorian Highland itinerary focusing on exceptional cloudforest and mountain scenery, biodiversity, unique local ( and historic) boutique accommodations, and lovely cultural experiences. My husband and I are well travelled for over 40 yrs, and I would say that we have had may lovely luxury and scenic itineries, But Jacada was able to provide unexpected and intimate experiences, almost every day that was a step above our previous initeraries. For example, highlights include The biodiversity of a cloud forest up close and personal including a night walk sighting of a rare glass frog, and a sky cycle journey through the cloud forest at tree top level at Mashpi Lodge; we hiked to a fantastic view of an incredible Andean valley that had pre Incan ruins and condors; a private dinner in an Incan Empire temple room that was preserved part of a 1600s Spanish Hacienda San Augustin de Calla ( that we had 3 lit fireplaces in our suite): and last, a chocolate experience from bean to bar where we learned all about the process of growing and making chocolate, including making our own bars.Emily was my representative from Jacada and created an custom intinerary that met or exceeded our expectations, and worked flawlessly with Romanet, the local organizer. The logistics were flawless and our main guide and driver ( Antonio and Carlos), we’re knowledgeable, engaging and flexible.
My husband and I recently visited Argentina for the first time and Emily Opie planned our amazing “white glove” trip for us; every detail was taken care of for us. She recommended hotels that were unique and special, organized guides and excursions that were fantastic and even stayed in touch while we were there to ensure that we were comfortable and happy while traveling. I would highly recommend using Jacada for your travel plans, especially if you just want to get on the plane and GO and leave the planning to someone else!!
Jacada Travel exceeded our expectations. My husband and I worked with Rachel to plan our honeymoon to Sri Lanka. We had never gone through a travel agent before and were beyond pleased with our first experience. Rachel was very conscious of our requests and worked so hard to find the perfect trip that fit our budget and time frame. We felt so taken care of as we traveled through Sri Lanka knowing that everything had been planned and taken care of. Rachel was so easy to get in touch with and wonderful to work with. We had the absolute BEST honeymoon in Sri Lanka and credit so much of that to Rachel and Jacada!
Wonderful Service & Trip Planning by Jacada
My husband and I planned a trip to Patagonia for 10 days with the Jacada team (Emily & Romanet). We were unsure where we wanted to visit given our limited hiking experience and lack of familiarity with the region, but the Jacada team helped us navigate what our ideal vacation would look like and mapped out an itinerary that made sense for us that covered all the places we wanted to visit in Argentina & Chile. It was the perfect balance of being engaged with us and customizing an itinerary for us vs. requiring too much of our detailed attention in the trip planning process.
From our very first call, Emily asked specific questions about our travel styles and our vacation goals that helped inform her recommendations of our activities, time allocation in each place, and where we stayed during the trip. She was very honest about the expectations that we should have for each place, whether it was regarding the weather, climbing conditions, hotels, etc. based on what she gleaned from our travel personalities, which we found very helpful and informative. Right before we left on vacation, we hopped on another call where she walked through the highlights of what we needed to remember (everything from where to meet our local guide upon landing at the airport to specifics on traveling from Argentina to Chile) which was a nice refresher also. Prior to departing on our trip we also received a beautiful, leather-bound pocket guidebook customized for our vacation, complete with high-level itinerary details and suggestions on sights and places we could check out. It was the perfect touch that helped us get excited for vacation.
Our trip exceeded all expectations and we had a great time largely in part due to 1) the seamless transitions that Jacada took care of as we traveled from one place to the next and 2) the detailed itinerary and guides that helped us not worry about anything before and during the trip. I think we appreciated it even more once we were on the ground and realized how many little transits and details we would have had to arrange and worry about if we had done it alone.
We’ve enjoyed vacations booked through travel companies of similar caliber before but were especially impressed by the personable service and the high quality of local guides Jacada provided us. Whether it was a trip to the Perito Merino glaciers or a day-tour of Santiago, we met excellent local guides who not only spoke fluent English and were great guides, but who were incredibly personable and educated. It was really special having such engaging guides who made us feel like we weren’t tourists receiving a canned answer, but rather an expert we knew that just happened to live in the place we were visiting.
Would enthusiastically recommend Jacada to friends, colleagues, or anyone interested in traveling in the future.
The service from Jacada is superb. Our journey to Asia went flawlessly. The logistics were always spot on. The hotel selections were right for the locations and budget. The guides and drivers were on time, knowledgeable and friendly. The tours gave meaningful insights into the local customs and culture. Rachel was very helpful during the planning phase. Wing,the trip concierge, was available throughout the trip. We will use Jacada again and recommend to others.
Used to deal with TAUCK and A&K in the states I want to try Jacada since I am in Singapore. The experience was excellent Jacada filled all my expectations.
After using Jacada Travel to plan our trip to South Africa and Zimbabwe in 2016, we knew the “only way to go” to South East Asia was to use Jacada Travel once again. We’ve just returned from another trip of a life-time ~ 3 weeks in Thailand and Cambodia, plus a sneak preview of Singapore. Planning our trip with Keith and Gilda was great! They treated us like special friends and were so accommodating to our ideas, booking beautiful, interesting hotels, finding guides who seemed meant just for us…spoiling us with little treats and special notes at each new destination. They helped us not only see the sights, but also allowed us a chance to understand the people and recognize our common humanity. Isn’t that what travel is all about?
Jacada Travel planned a perfect vacation to Ecuador and the Galapagos Islands. Both Susann in England and Berni in Santiago took care of every detail for us and all we had to do was “enjoy the ride” as they say. The local transfers, properties and guides they chose for us fitted our group of 7 travelers perfectly. We saw all of the highlights of the Galapagos, Quito and Otavalo. I would highly recommend Jacada Travel to anyone looking to visit this part of the world.
In December, my wife and I made a 12 day trip to Cambodia and Thailand. I must tell you that this ranks among our best if not the best trip we have had with a travel agency. Everything went well and what was the best part was the service that the tour guides gave to my wife to accommodate her limitations caused by her Parkinson’s disease. They were outstanding in making schedule adjustments and taking good care of her. The accommodations were outstanding, especially the Shinta Mani Angko in Sien Reap, Cambodia and the Peninsula Hotel in Bangkok. What we really appreciated was the tour outline gave us a view of life in these countries, an excellent balance of temples and rural life and how people live on a daily basis. Every detail of the trip was laid out, and everything happened without a hitch.We had a concierge in Hong Kong that made special arrangements for us for restaurants and events. We were able to have this delightful experience because of the service performed by the very knowledgeable guides and excellent drivers, we would not have been able to take this trip with a large group, so Jacada has enriched our lives with their luxury private tours.
Great travel plans, experience and flexibility on the ground when we wanted to shift some things. Highly recommend. Lily and Berni were great to work with.
have been fortunate to visit, for business or for pleasure, over 60 countries. Have dealt with several travel coordinators, agents, concierge, etc, etc,. We have just had our very best vacation and it was in large part due to the outstanding arrangements, sensational customer service and a bespoke approach, by Jacada (in particular, Jess Tang). Jess truly listened to our needs, was responsive during the early discussions, demonstrated patience as she competed vs 4 other companies – and this was just prior to earning the business. Once the business was earned, the customer service got even better! From pre-trip communications, small details during the trip and a post trip wrap up call – this is a travel professional and company which really knows how to deliver.
I highly recommend Jess and Jacada for your next special vacation.
Our archeological tour of Mexico and Central America was outstanding. The hotels and the food were top notch. The few hiccups we had over the 3 weeks were swiftly put to rights by the travel staff.
Our travel agent Riki helped us design a great trip to Myanmar! We had a wonderful time, with delicious food and beautiful experiences!
Overall very good (and positively surprising) itinerary with great pace! We stayed in nice hotels and ate great food! Very attentive guides in Myanmar with everything very well coordinated! Thanks for all the help and suggestions!
My wife and I just returned from a great trip to Thailand organized by Keith at Jacada Travel. Jacada was in charge of booking our 3 hotels, all domestic flights and a number of private tours.
We started in Khao Lak (an hour north of Phuket) at The Sarojin – this was selected by Jacada. Simply said, The Sarojin is one of the nicest boutique resorts we have ever stayed – exceptional service, attention to detail and quality. Jacada also organized 2 private tours (canoeing in a mangove – was just ok and a day going to the “James Bond Island” at Phang Nga Bay – well worth it) , with a guide and driver through The Sarojin – both tour guides were excellent.
In Chiang Mai, we picked the hotel (137 Pillars) and Jacada did the rest. A driver and tour guide met us at the airport and remained with us throughout the 3 days with 3 tours. Again, the tour guide (and driver) were excellent. The highlight was a day at the Patara Elephant Farm – I would highly recommend it.
Next was Bangkok, we chose the Peninsula and again Jacada did the rest. Jacada even surprised us with a birthday cake for my wife (the reason for the trip) after we checked into The Peninsula. Jacada arranged a driver and tour guide on 2 of the 3 days and once again, the service was excellent and the tours gave us a good overview of the city.
Jacada Travel did a very good job and made the trip an exceptional memory for us both. M & A, Toronto, Canada
We are a Canadian couple,senior in age,and we came across Jacada while planning a trip to Viet Nam and Cambodia. Though we had never heard of Jacada,my husband called them and we began planning our trip with Keith Jarman who is one of Jacada’s travel designers.He was very patient,courteous and informed. Better yet,he listened to our needs. He was able to get a feel for the kind of trip we wanted to make and used the info as a basis for designing our journey. We then were put in touch with Gilda Tang who became our concierge. Jacada has employees in many parts of Asia and they also have links to local touring companies that are reliable. Gilda introduced herself to us and asked us about dietary preferences, likes and dislikes and gave us information on spas along our trip should we want to avail ourselves of treatments. In fact,she booked our selections in advance. Gilda (we also dealt with Gloria when Gilda was away,very efficient concierge as well) booked our restaurants after sending us a list of recommended dining places to choose from, got us tickets to a show we wanted to see and arranged for our entry visas to be looked after. For the most part,the guides we had were excellent. We had wonderful,knowledgeable guides,particularly in Hoi An, Hue, Ho Chi Min city and Cambodia. When we decided to change some of our daily plans,the guides were flexible and adjusted or schedule.We decided to go to Hue for the day and Jacada accommodated us and we traveled with Nam ,a well spoken woman who was terrific .
Keith left notes for us in each hotel throughout our trip and as it was my birthday, there were treats for me in each of these hotels. This made it very special. I would highly recommend Jacada,and particularly Keith and Gilda to any travelers contemplating a similar trip to Asia.
this was our second experience with Jacada and I will continue to use them! This time it was for our honeymoon and every detail was planned and thought of in advance! We felt so comfortable and thankful that we had Jacada travel plan our trip, especially Tess! Can’t wait for our next trip!
Everything was wonderfully planned and executed. The only hiccup was the yacht in Phuket but Joyce quickly found us an alternative.
Amazing trip to South Africa
Jacada planned a wonderful flawless holiday for our anniversary to South Africa. It was our first time in Africa and we had a wonderful experience. Our planner Riki was amazing, she got to know our likes and dislikes, gave us numerous options on what we could do and designed a detailed travel itinerary for us. We were greeted straight from the plane when arriving in Cape Town and had a private tour guide and driver throughout our trip. We got to see many iconic sights in Cape Town and the Winelands and finished our trip glamping at the iconic Kruger Safari. Everything was luxurious, fun and planned perfectly! It was our first time with Jacada and we are already planning our next trip!
They get to know you as a person before you travel in order to ensure your trip is incredibly personalized. The Jacada staff, as well as the local tour companies/guides they contract with, are all professional and entertaining. They thought of every detail on our trip to SE Asia, and I hope to use them again and again for many vacations to come.
Jacada planned a wonderful trip to Iceland for two that included private guiding and driving all around the wonderful geologic and geothermic delights. We had a great time even though the Northern Lights did not cooperate. The highlights were two amazing guides from Eskimos who shared lots of knowledge and insight and an Uber Jeep tour into glacial rivers and extremely remote areas. We saw and stood behind waterfalls, tectonic plates and historic sights, had a food tour and swam in hot springs. Go!
What a magical trip to beautiful Chile, but it could not had been as magical with the professional help of Jacada Travel.
I recommend to anybody that would like to have the experience of there life.
I provided the locations, the activities I wanted to experience and my budget. Jacada Travel handled the rest and it was perfect. Every detail was addressed and everyone – from the airport greeters to the tour guides – was focused on our enjoyment.
Everyone connected with this company was great! Sara picked us up at the airport, and took us to the Blue Lagoon. Louli took us up to the snowmobiling on a glacier, and Bjorn was our driver back to the airport. They were all wonderful! All very willing to answer questions (and I ask a lot) and even went out of their way to show us interesting places. I would definitely use this company again to plan my next big outing! And Alex and Michele (our travel advisors) are also very committed to planning a wonderful trip!
Wonderful experience. Friendly staff. They know what they are doing.
Wonderful service-great advice
Jacada organized an amazing African adventure for our family. We are all eager to go back, and we will definitely deal with Jacada again!
We chose to travel to beautiful Costa Rica with Jacada Travel and it was the best decision we made! Having found them on google even though they had fabulous reviews I was still apprehensive as I didn’t know anyone else who’d heard of them and being a country we weren’t familiar with and taking our three young boys, I was very keen to make sure that they knew their stuff and that the holiday would be well organised.
I couldn’t have been more impressed with their service. From my initial telephone conversation with Jen Richt I was put at ease and her clear enthusiasm for Costa Rica was infectious. Jen set about organising a quite incredible two week holiday for us, which covered jungle, rainforest, mountains and coast. The hotels we stayed in were simply fabulous- amazing staff who looked after us incredibly well and always with a smile on their face and who were ready to share with us their knowledge of their beautiful country. We had a lot of private transfers which were reliable and in time and always with an enthusiastic driver who spoke perfect English and got the English sense of humour.
We ate wonderful fresh food and saw the most incredible wildlife. The children were fascinated by the tiny tree frogs, monkeys and fire flies, snakes and birds that were always close enough to see clearly. We travelled to the Rio Celeste waterfall which my son had studied for a school project – this was truly incredible and it made it so real for him to see it in all its beauty in real life.
We zip wired through the tree top canopies in Arenal and sport fished in Manuel Antonio – it was the holiday of a lifetime! I can’t recommend Jacada highly enough and will definitely be in touch when we choose to book our next adventure- a Safari!
Our second wonderful trip with Jacada. We are already planning no. 3.
Wonderful accommodations, entertaining and informative guides; we were always met at the airport and for adventures on time.
Hearing the Wow! from our grandsons when they first viewed Machu Picchu will always be held dear in our hearts.
Thank you Jacada
We were treated like stars.
Everything was more than was expected from our first meeting in Lima to our goodbye.
Am amazing experience. Emily was terrific in helping us plan our trip to South America including dealing with visa issues. We worked closely with Emily on the itinerary, there was lots of communication and consultation and the trip was exactly what we wanted. Everything was well planned and executed perfectly.
We had a great trip. Every place and experience that they set up for us was wonderful. Wherever we went our tour guides made us feel like we were getting an exclusive experience. The accommodations they arranged were lovely. We felt like we were able to experience the true culture and history of Peru.
Well structured holiday and tailored to our needs. Smooth transition from base to base. Tour guides generally were excellent but one wasn’t very knowledgable when touring Quito.
All pick ups were prompt and personnel helpful especially on our journey home when we had trouble booking in at the airport.
Hotel bookings we like a dream and were as requested.
Rebecca and Angela were exactly who you would want to entrust with your important family vacation. All of us are busy and can only get together once a year, so it’s a big deal when we do. We left the planning in the capable hands of Jacada, and it’s a good thing we did, because they delivered a spectacular time that exceeded all of our expectations.
Arrival – slightly less smooth than it should’ve been, only because our original flight was canceled. Jacada adjusted accordingly, reacting quickly to get us to Kruger.
Kruger – An unforgettable safari par none. Even though we wavered on our plans and missed the opportunity to book at our desired lodge, Rebecca understood how important this was to us and shifted the entire itinerary to make sure we were able to get a reservation. I’m not sure what kind of magic she pulled, but I wouldn’t have wanted to stay anywhere else. Rebecca also gave us the suggestion of surprising one of our family members for his birthday with a breakfast in the bush, a one-of-a-kind experience we would’ve missed out on if it weren’t for Rebecca’s astute guidance.
Cape Town – Really charming city, and we stayed right on the waterfront. Angela provided some excellent dinner suggestions that injected some culture into our trip. Our tour guide was excellent, proving knowledgeable and friendly.
Overall, I was truly pleasantly surprised at the trip. Typically after a week, I can feel a tinge of homesickness; during this trip arranged by Jacada, I felt none at all.
My wife and I just had an amazing trip exploring the wonders of Morocco. Thanks to Jacada, we were set up with an amazing driver and tour guide who were clearly focused on ensuring we had the best experience possible. The accommodations were spectacular, the information given by our guide was extremely interesting and insightful, and the transportation to and from cities and sites was safe and comfortable. We fell in love with Morocco thanks to Jacada!!
In general, we had a fine experience working with Jacada. The plans that we put together with Jacada worked quite well – all flights went smoothly, we were greeted at each site and transferred to hotels efficiently, the arranged tours were valuable and generally enabled us to appreciate the varied regions of the country that we visited, and the hotel bookings consistently met high expectations. There were a few glitches that we wished had been anticipated and this prevents us from giving 5 stars.
Timely and responsive with inquiries, questions, and follow up. All accommodations were as promised with excellent service. Flights, connections, and escorts for African safari were well coordinated. Not cheap, but made trip stress free by really taking care of everything!!
Wonderful attention to detail and stress free traveling! Every tour was individualized and every guide was detailed and amazing. We loved our trip.
It would be hard to recommend Jacada more enthusiastically. Keith Jarman worked patiently with us to help craft a spectacular, almost three-week trip to Vietnam and Cambodia. There was not one hitch on our visit. The hotels were lovely and the guides, informative and helpful. Every car that met us carried cold water and cool face cloths to help us battle the brutal heat. We may not have been the easiest clients to work with because we had specific concerns about this trip. Keith worked diligently and produced a fantastic agenda. We also found hand-written welcome notes from him at each hotel we visited–a really nice touch, for which we were grateful.
I used Jacada Travel to plan our family trip to Costa Rica. It was perfect and the entire team at Jacada was amazing. Lily panned an amazing adventure that was exactly what I asked for and Bernie and the entire group in Costa Rica were so helpful and accomodating in making the trip happen without a single problem. I cannot recommend them enough and will absolutely use them again for any trip I want to take. Thank you!
We had a wonderful trip that was planned by Lily and Berni. Everything was went smoothly. We were very pleased with all our accomodations and all the suggestions. We would highly recommend Jacada Travel.
Great to visit leopards and lemurs!
Byron did an excellent job planning the trip with our limited time frame to maximize our time out viewing animals. All connection details were well-thought-out and follow-up while we were on the trip was well-done, including a message from Byron at each location. Came home with fabulous photos and the desire to return!
We have used Jacada twice for our family vacations. Their attention to detail is fantastic and we had no glitches on our most recent trip to Morocco. The local guide was better than we could have hoped for.’We would definitely use Jacada again.
The trip Emily & Jacada booked for us in Rio on New Years was nothing short from spectacular. It was the best New Years eve we have ever had the privilege of experiencing. Not our first Jacada trip, and definitely not our last. World class.
We thoroughly enjoyed our trip and the care and accommodations were excellent. Each stop was well-planned and the pace was tailor-made for us.
My trip was fantastic. It met every expectation. The attention to detail was truly incredible. Accommodations, tours and all details were above my expectations and obviously the result of expert planning and attention and care to detail. I have not only recommended them but plan on using Jacada again very soon. Well done !!!
Everything turned out almost exactly as advertisied – in some cases it was better! There were few if any “bumps in the road” while we were away, and the response from the local contacts was immediate and professional. My suggestions apply to all that took place prior to leaving: 1. the Jacada Black Book was too generic to be of real use, and heavy (we were traveling carry on). It should be customised to each trip. 2. The final itinerary and travel tips arrived too late to be of real use – it can take time to get foreign currency and the right clothing and I would not leave that to the last week prior to leaving. They should arrive 6 weeks before departure at a minimum. 3. Pertinent detailed information (length of tour etc.) about some tours was provided once arrived – had we known that information beforehand we might have packed differently/chosen different tours.
Jacob and his team developed the trip of a life time. He spent time understanding what my daughters and I were interested in doing in Peru. He helped us create the perfect itinerary. He and his team were available throughout our trip in case we wanted to modify any of the details. He had team members on the ground who were efficient, considerate, and who took care of everything. It made the trip very easy and added to our enjoyment. I can’t wait to plan my next trip with Jacada!
Our Iceland trip was amazing! Another piece of travel design art!
As a result, Iceland got a sweet spot in our hearts. We will go back there for sure, may be even not once. So, more work for Jacada!
Thank you, Joyce!
Our family had an unforgettable trip to Patagonia and Iguazu Falls thanks to Jacada Travel! Especially our agent Susann Pietschmann, we had been working on this trip since February 2018. She professionally customized our trip from beginning to the end. Their Travel Concierge Berni De Luca, she helped us with every step and detail, she even answered my emails on weekends! Our local guides and drivers were not only good but also very professional. I would not hesitate to recommend Jacada to anyone who is looking for a well arranged trip!
Best vacation ever.
Easy to work with and very accommodating
All plans, events, transfers worked perfectly
Jacada ci ha assecondato nelle nostre esigenze e richieste, soddisfacendo tutte le nostre aspettative.
We have travelled with Jacada on 3 tours and they are an outstanding tour group. Every detail is planned very well and there are many special experiences that make each trip unique. The guides are also exceptional and we always feels safe no matter where we go. The accommodations are always outstanding and very unique to the setting. We highly recommend Jacada if you are looking for a private luxurious travel experience that also connects you with the true culture.
My experience with Jacada Travel has been nothing short of spectacular. The combined efforts of Keith Jarman in London and Gloria To in Hong Kong provided my wife and myself with an experience of a lifetime. No details were left to chance with all transfers, tours, and reservations being meticulously planned and arranged. The Jacada over the top moment for me was my surprise private birthday dinner planned by Keith and Gloria in the Anantara Hoi An. I would not hesitate to use Jacada’s services again and would heartily recommend them to anyone needing a bespoke experience handled with consummate courtesy and professionalism.
Everything worked exactly as promised. We had exceptional guides and excellent hotels (one was noisy though). I felt that our trip advisors were very attuned to making sure that we were able to do all the activities we requested and were able to make good suggestions when we did not have plans.
Simply perfect ! Nor 1 minute of our travel was unplanned this travel agency really takes care of his guest 👍
Five Star Honeymoon
Everyone at Jacada put a truly amazing amount of thought and effort into planning the honeymoon of our dreams. Working with Jacob, we had numerous calls to understand what specifically we were looking for and he provided information, suggestions and specific recommendations for our three week trip. When unforeseen problems happened, Jacada responded immediately with their in-country team to get us back on track. We’ll 1000% be coming back to use Jacada again in the future!
I had been on the search for travel experts. This search spanned over many months but for multiple reasons, it continued on until I came upon Jacada Travel. I was initially drawn in by their website’s aesthetics and its ease of use. Everything was very cohesive, professional in appearance. I was also attracted to the fact that they organize travel to worldwide destinations, whereas most travel agents specialize in one specific region of the world. I decided to submit an inquiry and from there, everything took off. I never looked back. Within a short period of time, Susann Pietschmann contacted me. She was amazing in multiple ways. I never felt pressured to commit to this trip. She was professional, organized. She always followed up and remembered everything I said or suggested. With an 8 hour time difference, she somehow always managed to contact me via phone or email. Did I mention that Susann is amazing? Ha.
Anyway, back to the trip. We went to Ecuador/Galapagos. She sent me multiple itineraries, each one tailored more to my preferences. I had done my own research on which cruise vessel I wanted to voyage so she booked it and finalized it for me. She provided suggestions for us based on our timeline. I chose from her recommendations, and they planned everything. All costs were combined and submitted to Jacada Travel, versus multiple vendor for entrance fees, domestic flights, hotels, etc. They tailored our payment plan based on our preferences. Before I got in touch with Jacada Travel, I was attempting to book everything on my own. I’m not sure how Jacada Travel makes their money, but their prices were pretty comparable to the prices when I was organizing it on my own.
Closer to our trip date, they reached out via phone and email to ensure we were set. Bernie was our local contact for the trip. She was also very helpful. They also mailed us an information package. I was so impressed with this package! It was nicely bound and super swank. I still have it as a souvenir from my experience with Jacada Travel.
All the suggestions I received from Jacada Travel were top notch, great quality. I especially loved our hotel. Our tour guide was very professional and helpful. The private transportation between all our destinations were all luxurious.
Jacada Travel made everything super easy. They took the thinking and stress out of everything. I highly recommend them and will be using them for future travels.
Jacada was thoughtful of our needs and developed a great plan that absolutely addressed all of our preferences. Selections for lodging and activities were truly excellent. Just a few bumps in hand-offs to the junior staff and on-site representative.
We felt in good hands for our trip to Peru and the Galapagos from the beginning. The travel concierges who help plan, listen to your needs and develop an itinerary that is beyond amazing. We consider ourselves very experienced travelers but it added to the enjoyment that Jacada took care of every detail, and had wonderful staff on the ground to greet you and get you to where you needed to go. The travel guides and accommodations were excellent. I cannot wait to book another trip with Jacada! I have recommended to many friends without hesitation.
Excellent itinerary proposed by Jacada, personal attention to detail, excellent guides.
Our experience with Jacada blew our expectations out of the water! The attention to detail, itinerary, and overall service made our honeymoon truly a once in lifetime experience! Special thanks to Em and Angela for setting everything up and making the experience all the more amazing! Ever tour guide, driver, hotel, excursion, and recommended restaurant was spot on! I would highly recommend them to anyone looking for a carefree, personalized, luxurious vacation…can’t wait for our next one!
I did much research before choosing Jacada Travel for our trip to Japan. Kate Herz was my contact and she was extremely helpful and a true pleasure to work with. There was a big time difference since I am in the US and she is in London but we managed to get a lot accomplished through emails and we even spoke a few time by phone. I had many things I wanted us to see on our trip and Kate made everything happen. As we got closer to our departure date, we were turned over to Wing Wong and she was just as helpful. Every detail of our trip was excellent. Our guides were fabulous, our hotels were amazing. Highly recommend Jacada Travel.
We could not have wished for a more luxurious or well organized tour. Everything was well thought out as per the information and preferences that we had provided beforehand, from content and highlights of tours that we wanted to do, down to particular wines that we prefer.
The staff in London to the staff in the different countries that we visited were extremely professional and well informed.
All of our tour guides were so knowledgeable and obviously enjoyed their job, and were proud to share information and anecdotes with us.
All of this contributed to making us feeling so special and make our memories unforgettable. We cannot recommend you enough, absolutely first class – thank you x
We had good advice from Jacada Travel in advance of our trip and received good support from them throughout our trip as they facilitated transfers, check-ins and guided tours.
Only negative was arriving at one remote tiny airport 5 hours before our flight with very little to do.
The Jacada team helped me plan my 10th anniversary trip to Chile. From the beginning of the planning process, to end of the trip, I felt I was being looked after by a team of professional planners that had a lot of experience in this field. I especially appreciated the in person visit from Riki Ueda, my travel consultant, who patiently went through the details of the trip time and again with me and wife. As we live in Asia, and have never been to Chile, we had a ton of questions – and all of them were answered in turn. In the end, we went into the trip with a sound piece of mind, and experienced everything we wanted without worrying about the administrative details. Needlessly to say the trip was amazing, and I would definitely look to work with Jacada again on my next exotic vacation.
Facilitated a great trip to Argentina. Great venues with excellent local guides and unusual innovative experiences.
Overall, we had an amazing adventure, with some very unique and excellent experiences.
Some of the top experiences:
Anantara Golden Triangle Resort and Elephant Camp – This place was amazing, the staff knew our names as soon as we walked in and always seemed excited to see us. They were fantastic with the kids and the room and overall property were excellent. Then, of course, came the elephant experiences, they far exceeded our expectations. We were up close and personal for almost 2 days. The mahouts and staff genuinely seemed happy to have us around and show off their animals. The riding experience, which included bathing with them, was unbelievable and something my whole family will remember forever. They liked to play with each other and loved all the snacking they got to do when we were around. Truly top notch. I would recommend this Anantara to anyone interested in elephants.
Flight of the Gibbons (zip lining) – This was great! I’ve done zip lining before but I felt this was even more intense then previous experience in Costa Rico. All the runs were a little different and were great fun. My kids, who love this kind of stuff, thought it was great.
Pilmalai Resort – This was an outstanding property and we had an incredible villa over looking the ocean, low on the mountain, so we had a quick 3 minute walk to the beach. We had an excellent Thai cooking class and Muy Thai training session. Having this at the end of the trip was exactly the relaxing way we needed to conclude such a fantastic trip.
Markets in Bangkok – Also excellent to see how the way of life is there. Overall, we really enjoyed getting out of the cities and seeing market, temples, and overall how people in the area live
Guides – All the guides were great, but I would like to give special acknowledgement to Bam, who was our guide in Chiang Mai. She was excellent, nice, flexible, knowledgable, and overall a very pleasant companion as we journeyed in the area. We really appreciated everything she did with and for us while we were there.
Improvement Opportunities – While the entire trip was great, there was one thing that was a miss.
Planning in Chiang Mia – The original plan for our trip was to arrive in Chiang Mai on a flight scheduled to land at 1:25 and then go zip lining. However, the zip line center was an hour drive from the airport and the last run of the day started at 2:00PM. When we arrived, Bam informed us that we would not be able to go to zip lining that day because we didn’t have the time. In reality, there was no possible way to use that flight and make the zip lining event. Jacada should have known this well before the trip started. We could have taken an earlier flight on this day to make it. While we were able to make it up later, we lost a free afternoon (that would have happened on the last day in Chiang Mai). I had planned on and was looking forward to that free afternoon so we could explore Chiang Mai or just relax a little bit. Instead we packed the zip lining and Chiang Mai tour in to that one day.
I wondered whether there was too much detail info in advance, but in view of the complexity of the trip, it was all necessary. The guidance and information provision was extremely helpful.
Just returned from a special anniversary trip to Vietnam and Cambodia with the entire itinerary planned and expertly executed by the marvellous team at Jacada Travel. A very special thanks to Gloria and Keith for organizing the best trip my wife and I have ever taken. The hotels were simply magnificent, particularly the one in Cambodia (Phum Baitang). The guides were far above average, knowledgeable, kind, helpful, understanding and innovative. Our drivers were superb particularly taking into account the difficult driving conditions in the major cities. Everyone was always on time and we never felt rushed. The large tourist crowds were often avoided allowing us a more personal in depth experience. The tours arranged on our behalf were amazing and extremely interesting. Our food requirements were dealt with in expert fashion and several of our dining experiences were unique. There was just the right amount of spare time built into our itinerary as well. Overall the entire experience, start to finish was first class but the special and unexpected touches in honour of our anniversary raised the bar to an entirely new level.
We would have no problem recommending Jacada Travel as the gold star company in personalized travel.
We had an amazing trip in Tasmania.
I highly recommend Jacada Travel for an unforgettable experience.
I heard of Jacada travel from a friend who has a friend who loves them. I reached out to them on short notice (Sept for a Nov-Dec trip) and wanted something a little different – to go to a couple different continents in one trip. Katie and Becky were awesome, and worked together to organize a seamless amazing trip for me. They listened to my likes and dislikes, interest and like-to-do’s, and where all I wanted to go. Then they got back with me with an epic adventure that perfect. Everywhere I was going, I had never been and I trusted their expertise to pick some awesome experiences.
They nailed it. I had the best holiday in my life, spending a month visiting South Africa, Australia and New Zealand. I loved everywhere I went and all the activities planned. Everywhere I stayed was fabulous, all my guides were wonderful, and the food… well forget about any weight loss, it was so great! They followed up throughout and made sure things were going well. Katie even spent a couple hours on her weekend off to make sure my connecting flight that was cancelled, wasn’t an issue. She had another already arranged when I got to the airport.
The entire trip was so personalized and special. I will definitely use Jacada in the future and HIGHLY recommend them to others. They have spoiled me completely. Thank you to Katie, Becky, Amanda, and the whole team at Jacada for making my epic adventure so special and beyond all expectations.
Jacada was great to work with from start to finish. Jacob was very knowledgeable of the countries of interest and Costa Rica, which was our honeymoon destination. We loved being able to have conversations about the areas, available resorts and excursions, what to expect, what we should pack and discuss the excitement of this trip! I would definitely recommend Jacada and hope in the future we can use them again. Travel Excellence was great to work with on-site when we need to leave a hotel early and rebook excursions. I would highly recommend working with them as their service team was polite, quick to respond and super helpful!
We’ve traveled extensively but this was really first class. We were pampered. Every detail attended to. We’re definitely using them again.
First experience with Jacada, and they did an incredible job. I already have our next trip lined up. amazing job!! It was such a special experience.
The trip was great! My husband and I had super fun and wonderful in Chile trips. We love Chile more than any country we had visited on last Oct.-Nov. and hopefully we will have a chance to visit here again! We miss Chile already! People are very nice, Food was amazing and the natural was so unbelievably!
Thank you so much Emily and her team to made our dream bigger than we thought and came true 🙂
Our Tanzanian Safari was an absolutely amazing experience. Tessa Van der Walt at Jacada flawlessly planned our adventure and it was executed to the highest standard. Tess was always just a phone call or e-mail away during our trip, although we had no reason to contact her other than express how happy we were! The people we met were interesting, wonderfully accommodating and truly invested in our enjoyment of our time in Africa. Each area we visited offered a different environment and we were able to see more animals and birds than we could ever imagine. The reserves and lodges were amazing, and each very different from the other. This allowed us to experience each area we visited a little bit differently, but they were always a seamless blend of luxury and adventure.
I don’t often review our travels, but this trip was beyond our wildest expectations and we are already eyeing a return visit!
Iceland adventure was amazing with Jacada arranging everything. If you want to experience more than what every tourist can easily see contact them – you won’t be disappointed. Hanna was fantastic to work with and very knowledgeable. Just an over the top experience from first contact through arriving back home!
A great team put together an amazing journey for us. Also, support during the trip was outstanding.
They had very good accommodations, tours and suggestions as to how to best spend our time in Australia. They were very accommodating to all requests and changes and all their people were very easy to deal with.
Only area that could have been improved upon was logistics, ie flight times with regard to maximizing times. I would definitely use them Again and highly recommend them.
My wife and I had a wonderful time in Hong Kong! It was a last minute trip, but the team at Jacada Travel went above and beyond to make our trip happen with such short notice! We will be using Jacada Travel for our future travels!
We chose to travel with Jacada for our Indo-China trip end of October. We had chosen to visit a number of cities throughout Vietnam, Cambodia and Laos. The team at Jacada were able to tailor the trip around our requirements and included a number of activities and must-see sights. All the way up to the few weeks before our travel we kept receiving reminders, updates, even a personalized booklet including our photos and the trip information and itinerary which kept us excited and looking forward to our trip. Impeccable attention to detail, truly an amazing experience. I can’t wait to book with them again!
We took a trip through SE Asia for 19 days. Everything went off without a hitch. Even though several flights were delayed, our guides were always waiting for us at the airports. Our guides were all exceptional; they were all so knowledgable about every aspect of their area, including history, culture, food, current political climates, architecture and travel to name just a few. The entire trip was well within our budget. We were able to see everything we wanted to see as well as some wonderful additional places that Jacada recommended.
My wife and I decided to go out of the country for the first time in 7 years. We had never been outside the US except for the Caribbean and knew we would need some help planning a vacation because we chose South Africa and this was to be by far the most exotic, remote and foreign vacation we’d ever taken. During our search for a travel agent we stumbled upon Jacada and after researching them and a couple other agents, decided we would entrust Jacada with planning our experience.
Best… Decision… EVER!!
Jacada’s ability to truly listen to what we hoped to get out of the trip and bring that exact experience to fruition was astounding. Our accommodations were both intimate and luxurious (beyond our wildest dreams). Our personal guides were as friendly and knowledgeable as we could’ve hoped for and the planning and execution of our trip went off without a hitch, from the private transfers to the domestic flights to the dinner reservations (well almost, more on that below). We were waited on hand and foot by everyone and were really made to feel important, more so than we deserved.
Where Jacada’s true colors really shined were when we encountered our only hiccup of the entire trip. There was a breakdown in communication somewhere with regards to a dinner reservation that Jacada made on our behalf and the restaurant was expecting more people in our party than what showed. The restaurant stuck us with paying for the “absent” parties. Upon notification, Jacada went right to work on resolving the issue and by the end of our trip, they had seen to it that our money was refunded to us. It’s hard to imagine another company showing the level of professionalism and responsibility to their clients as Jacada showed us with this unfortunate situation.
If you are looking to take that once-in-a-lifetime vacation and are overwhelmed with the thought of planning it yourself, trust Jacada. They will plan the ultimate vacation for you and there’s no doubt that every moment of the trip will surpass your expectations.
My wife and I will absolutely be using Jacada again in the future, hopefully sooner than later!
From my first e-mail inquiring about a trip, Jacada Travel was nothing but helpful, knowledgeable, dedicated, friendly. From start to finish they helped us create an itinerary that was perfect. Our trip was catered to our wants, and they gave input on each excursion/portion of our trip. Never once did they push any agenda or extra tour on us. The guides were all great, they really helped teach us about the cities we visited, and helped us be relaxed and have an amazing experience at all times.
Jacada Travel is the way to go! Our trip to Peru was amazingly planned. We had such a wonderful trip with excellent guides and just the right mix of activities and relaxation time. Dinner at Central in Lima was exceptional! And we loved the culinary experience in Cusco. Every detail was managed for us so our one and only job was to enjoy our time.
Thank you Lily, Berni, and the entire Jacada Team for making our Peruvian experience truly an experience to remember.
We recently went on a 2 weeks IndoChina trip which included (Vietnam, Cambodia and Laos) the hotel selection, the tour guides and even the recommendations were on spot. The itinerary that was designed to us was very good and it met our expectations. They did an excellent job with picking the hotels and doing all internal flight bookings.
Keith who was responsible for our travel design was very responsive and gave us good advise on what to see and where to go.I enjoyed the small welcome notes left in different destinations by Keith and he kept following up on us during our trip to make sure that everything was all right.
GREAT COMPANY TO WORK WITH, THEY MADE THE PLANNING OF MY HONEYMOON VERY EASY AND FLAWLESS. THE HOTELS AND ACTIVITIES THEY RECOMMENDED WERE GREAT AND FIRST CLASS IN EVERY WAY.
Experience like no other! Everything was planned perfectly and incredibly personal and exclusive. From airport transfer drivers to tour guides it was impecable. Can’t wait to take another trip with Jacada.
Taras and Laura
We have been fortunate to travel quite a bit, but nothing has compared to our first experience with Jacada Travel. Our guides were both knowledgeable and friendly. We greatly appreciated the personal stories they shared with us. Every aspect of our trip was top notch and worth every penny we spent.
Our trip to South Africa in October was absolutely amazing. It was not just a trip, it was a piece of art of our emotions and memories created or , may be better to say, ” designed” by Joyce. Everything was beyond and above our expectations! Thank you, Jacada! We are looking forward to our new experience with you – Christmas and New Year in Iceland!
I do not normally write reviews, but I have to make an exception when a firm more than exceeds my expectations multiple times. I have now worked with Jacada for three trips, to three different continents, and I can unequivocally state that they are experts at what they do, which is to create incredible travel experiences that will give you lifelong memories. Everyone I have worked with at Jacada, most recently Em, have listened to what we were looking for, and crafted itineraries that surprised us, exceeded our expectations, and left us waiting for when we could plan our next trip. Jacada is my example of what a world-class travel agent should be: knowledgeable of all the little things that will enhance your trip in ways you could never anticipate; focused on paying attention to who you are so your trip is personalized to you; and connected to the local guides, destinations, and street knowledge that give you a unique, individual experience. I have worked with other travel planning agencies in the past, and Jacada is at an entirely different level of creating experiences that are unique, treasured memories. Cannot recommend highly enough.
Excellent service and our guides in Puglia were top-notch!
Jacada planned a very special trip to Iceland. We had an amazing trip with excellent guides and activities. Every detail to accommodate our wishes was done.
We thoroughly enjoyed our trip to Morocco planned by our expert travel agent Em Hunter and her support staff. Thanks Jacada I will definitely use your agency again.
First time we used Jacada Travel… WONDERFUL experience! Tended to our every need!!
Emily Opie helped us plan our trip. She was AMAZING. Very responsive and planned a wonderful honeymoon. Would definitely recommend and use again.
Trip to Peru & Ecuador. Jobi and her team, both in HK and in South America, made sure that this was a truly memorable trip.
Jacada have helped us organise the holiday of a lifetime…firstly by listening to what we want they were able to tailor a trip to our requirements.
Local people on the ground turned the skeleton trip into something really meaty…icing on cake etc etc…we ended up with a wonderful experience…that met our every expectation.
One of the best trips we have ever taken! Extremely well planned, not a single issue, ran incredibly smooth from initial planning to arriving home. The guides and drivers in every location were insightful, helpful, and enjoyable, the accommodations were perfect and exceeded our expectations in every location, the tours were tailored to our interests easily. The trip was entirely stress free and with the goal of covering each country thoroughly enough so that we didn’t leave feeling we missed anything, we finished the trip feeling we accomplished that goal. I highly recommend Jacada and we will use them again for our next big adventure!
Thanks Keith and Gloria for everything it really was a trip of a lifetime!
Monica and Stu
Jacada was perfect for us. Our honeymoon was a real success.
Congrats to Jacada team
Eric and Chantal
Our third trip with Jacada. This one to Chile, great hotels, seamless arrangements, personalized service as usual.
We have just returned from travelling to South America ( Galápagos, Santa Cruz Highlands, Sacred Valley, Machu Picchu, Guayaquil, Cuzco, Lima). From the initial contact with Lily to the scheduled follow up call and all the travel between, the experience was beyond expectations. We felt truly cared for and welcomed at every stop with seamless airport pick ups, hotel check ins and guided tours. The accommodations were exceptional, the guides knowledgeable, professional and engaging and the excursions planned excellent and not so rigid that we could not alter them according to our likes or feelings that day. Our trip was completely stress free because of Jacada, allowing us to focus solely on the reason we were there and to return home with memories to cherish. I would not hesitate to recommend Jacada and know we will now use them exclusively for further travel.
Would recommend Jacada without reservations. Excellent service and choices.
You are in the BEST hands with Jacada travel!! Thank you Jonny Humphries and team for booking our once in a life time trip to South Africa! They thought of every detail and then some. We had a personal note at every hotel, every hotel knew our likes and dislikes. If we had any questions day or night we just email and they responded within 5 mins. The hotels, guides, drivers, and greeters were absolutely 5 star! I can not say enough good things about our experience. I would HIGHLY recommend.
Alex was very responsive to my clients’ needs, including responding on a Saturday evening to a request for a different hotel in Madrid. He was also very helpful in putting together the itinerary.
I had an excellent experience working with Jacada Travel! It was an easy process to book, and the trip was seamless! I would definitely use this company again to book an international trip!
This is my second trip to South America organised by Jacada Travel and again like the first time, everything was just perfect!
Jacob Jewitt-Jalland was the designer and curator of my trip. In collaboration with Romanet Perez from the Chilean office, he developed and implemented an optimal travel plan that entirely met my preferences.
All the tour’s details provided by the itinerary were carried out perfectly and precisely on time. In Chile, I met impeccable service and hospitality. All the team worked with me in the country did all their best and even more, making my stay unforgettable.
Being greatly impressed with my Charming Trip to Chile, I would like to express my true appreciation to Jacada Travel team for the outstanding job done. Thank you, folks!
We have travelled with Jacada on several trips now. They never disappoint. Our last trip to Spain was fabulous. Hana and her team put together an unforgettable trip. Top notch tours and the accommodations were unbelievable in each city. Great tour guides in each city also.
Great organization of my trip in Bali. Wonderful scheduled that was planned, great guide and driver there. Lots of attention and contact, follow ups and preparation by Keith and Gilda. Everything went smoothly. I had a wonder time and would highly recommend Jacada Travel.
It was a great trip with excellent services all the way around. Only reason for the 4 stars instead of 5 was the hotel. It was well located but did not have room service and the breakfast was not very good. The hotel at best was a 3 Star hotel. The rest of the trip was Fantastic all the excursions were great and the Golf my son and husband really enjoyed. Thank you we will be using you again.
Another fantastic trip organized by Jacada. We celebrated my birthday and on the arrival at our first hotel, i was greeted with a super yummy birthday cake and balloons. The itinerary suggested by Keith was spot on for how we like to see things and what we are interested in. I can’t wait to plan my next trip with Jacada Travel
Our travel designer, Keith, was knowledgable and intuitive about creating the travel experience we were looking for. Our trip through Vietnam and Cambodia was seamless from start to finish. The guides, drivers and concierge were excellent. The accommodations were exceptional and the tours and experiences were a highlight of every day. This was our first trip with Jacada and we will definitely return to plan our next adventure.
A 35 day journey through East Africa and the Indian Ocean was flawlessly planned, managed and delivered. A fantastic vacation provided by people on the ground and in the background who really cared. Leaving us to just enjoy and experience the journey without any worries.
Excellent service, honest advice and smooth logistics. I have no doubt to recommend Jacada Travel to friends and family.
It is already our second time travelling with Jacada. And both the travel experience exceeds our expectations.
Byron arranged a Fantastic honeymoon for us to Slovenia. He made it a stress free experience for us by handling everything and being available to answer any questions we had which is priceless after the stress of planning a wedding. Thank you so much for everything thing.
I always had a dream to visit South Africa and do a safari. Something I always wanted do since a young boy watching TV and going to the zoo. Last year, after much searching and research, I came across Jacada Travel. They had much to chose from, so I decide to contact them. Best decision I ever made. Tess from the Cape Town office contacted me and we talked about what I wanted and customized the a tour of the Cape Town region and topping off with a safari. I had nothing to worry about from the time I was picked up, to the time I was drop off at the airport. Every concern and detail was taken care of from Jacada arrangements. Loved South Africa so much, I reconnect with Tess for I wanted to see animals that I missed from last year and she help arrange two awesome safari camps and my cup runneth over in the animals I saw. If you want a Five Star travel encounter and have your dreams come true, then I highly recommend Jacada Travels. They help me have lifetime memories, that no one can take away from me…
Thank you so much Tessa van der Walt for making our vacation an unforgettable one! Our 16 days experience was flawless from the first moments that you started planning our private guided vacation to the end. The ultimate personalized, little details, special needs and interests were remarkably met because of your dedication and knowledge. It is without hesitation that we would recommand her and Jacada Travel. We have found the best “à la carte” travel professionals for our future holidays!
Happy travels to all!
I have now had two amazing vacations planned by Jacada Travel. I can’t say enough good things about them and have referred a lot of friends as well. I am not a planned vacation person but this is done so well that it can still feel quite spontaneous if that’s what you prefer. Jacada has found accommodation and tours that I would never have found on my own. Using them as made these trips truly feel like vacation since everything is well planned and effortless once you arrive
Jonny took care of everything for our trip and all his recommendations were excellent. We will definitely book with Jacada in the future. You can’t beat the staff and the personal service.
Byron and his team at Jacada put together a fantastic dream vacation for me and my husband. Our bucket list Safari trip to South Africa and Zambia was perfect for us! Byron and I talked over the phone several times so that he had a good feel for the type of travel we prefer. We started planning the trip about a year in advance which helped Jacada secure wonderful accommodations for us. Our expectations for the trip were high, but somehow Jacada was able to exceed them! Every detail was executed to perfection. Not only would we book another trip Jacada, we have already recommended Jacada to two close friends.
First time using this company. Very happy with the arrangements on our trips. Nothing is perfect and sometimes the local tour guides or hotel is not perfect but overall we were well taken care of. They listen to my feedback well after the trip. Will hire them again for future
Nice to receive personalized service; knowing there will always be someone on the other end of the phone line in the country one is visiting is great; we benefit from your expertise.
From planning through to your actual holiday, Em, from Jacada was an absolute star, making sure that we were well taken care of.
It seemed quite apparent that Jacada had matched us with Em, due to her personal experience in traveling within Africa. She then proceeded to personalise our trip in a way that truly made it our trip, and not an off the shelf package.
We experienced a minor transport issue (not Jacada’s issue) however they were quick to respond, and minimised the impact, to ensure that we did not have to worry, and our vacation could continue.
Truly a fantastic vacation, which exceeded our wildest imagination. Could not have asked for more
My wife and I used Jacada this summer to organize our two-week trip to South Korea and Japan. We had never previously used an agency to arrange our travel but did so both to save time and to benefit from their expertise, because we wanted assistance arranging for hotels, destinations, inter-country travel, guides, etc. We also intended to meet — and travel with — our daughter and her friend in Japan, after visiting Korea and needed to coordinate those arrangements as well.
We worked with two of Jacada’s associates — Kate and Gloria — and came through the experience deeply respecting their ability and professionalism. They handled all the arrangements flawlessly, consulting with us about our needs and desires and following up on all the many moving parts of our trip. The three guides they arranged for us in Seoul, Tokyo and Kyoto were terrific and their recommendations for hotels, places of interest and restaurants were impeccable. It was also very helpful having transportation at our disposal, which permitted us to see much more than we could have had we needed to always get around on our own (although we also had sufficient time by ourselves to explore Tokyo and Seoul and navigate their wonderful subway systems.) At one point we asked them to help us economize on certain aspects of our trip and they were completely accommodating. They also assisted my daughter and her friend when they wanted to surprise us with a cooking lesson in Kyoto.
Although we could have done all the work ourselves and saved some money there is no doubt that as a result of using Jacada we had a far more enjoyable, stress-free and interesting vacation, seeing sites we never would have thought of on our own. They very much deserve the praise that others have given them on this site.
Our trip was spectacular. It was action packed in the short time we had with seamless transfers and pickups; everyone was on time. All of the hotels and activities were top-notch, unique and informative.
The highlights of our trip: the long drive from San Pedro Atacama through Bolivia to the salt flats; the scenery was some of the most gorgeous and remote. We really felt like we were on top of the world, close to heaven. It was a very special experience. The salt flats themselves were other-worldly; we loved visiting the islands, the local people, the mummies in the cave. Titilaka hotel was an exceptional hotel and we wish we would’ve had an extra day. Visiting the reed floating islands, learning about the expeditions facilitated by the Aymara and their reed boats was so cool. Bolivian food was simple but well cooked and had awesome fresh vegetables and salads. Peruvian food did not disappoint – we savored every dish at Titilaka and at Central sister restaurant in Lima.
Some things for improvement: my husband is vegetarian (though he will eat fish/ chicken in a pinch) and both Matetic and Alto Atacama had a hard time fully accommodating this. At Matetic, the chef seemed a little flustered when my husband said no fish or chicken, so he ended up saying fish was OK and ate fish for two meals. Alto Atacama had vegetarian options but the menu for lunch and dinner was very limited and the exact same for all three days (only 2 veggie main options and one was plain marinara spaghetti, which was disappointing). As Alto was far from town, it was somewhat burdensome to go to town to eat so we felt stuck with our dining options. Both facilities focused a lot on presentation – the food looked gorgeous on the plates- but not enough on the content and the preparation. The fish was over-cooked at Matetic and undercooked at Alto (I actually got food poisoning from the trout/salmon there for 15 hours- violently sick with diarrhea/ vomiting that took me out of a morning activity. I know this comes with travel but it is exceedingly rare for me. I was happy that it happened on a good day and didn’t mess up our over-all travel plans 🙂 We were also quite disappointed that in the 6 days we had in Chile, we didn’t have one real Chilean dish- it wasn’t offered on the menus! The focus was on western food and artsy plates.
Tipping was stressful at Matetic and Alto. Although I carried $500 from the States, it wasn’t adequate by the end. We had sometimes 2-3 different drivers and 2-3 different guides each day- how do you tip each for half, or less than half, day? The hotels didn’t carry change for us. They were both in remote locations (and our days were filled with activities) so it was hard to find an ATM or bank to get change. We didn’t realize that the restaurants at Matetic were not staffed by the hotel so the idea of tipping at the end of our stay didn’t work. We didn’t pay / tip anything for a lunch one day and the following day the waiter actually asked us to tip (which made us feel terrible since I’m a usually very generous tipper but we didn’t know! and without a bill, how do you figure what the appropriate tip should be?!) I would have loved to have the tips included or an option to pay by CC or a tip jar for everyone at the end. In Bolivia it was easier because we had continuity with guide/ driver and we could tip at then end.
At Alto, there were different guide qualities. We had a couple guides who were excellent and a couple who were a bit lazy. It was an eerie feeling because there were almost no guests (off season, full moon maybe?). We were looking forward to meeting other travelers but found ourselves alone on most tours. We met an awesome Singapore couple who requested a private guide and they were lucky to have the same guide/ driver for three days, while we had different guides/ drivers for all activities because we wanted the group activities (yet there was no group!). We would do some activities in parallel with them (i.e. have 2 big vans for the 2 couples). Just a bit of a weird feeling…
Oh- and I mentioned to our Bolivian guide already but, as you know, obtaining a Bolivian visa for Americans requires many separate documents (if we get it at the border). I screwed up and didn’t have passport copies (you gave us good instructions but I stupidly looked at a website, which did not indicate I needed a passport copy, instead of your email). We paid the guy an extra $20 at the border and all was fine but, in the future, it would be best to have the guide check all the documents in Chile before leaving the hotel because most of the documents are easily obtainable at a hotel with internet access but impossible to get at the checkpoint shack at the top of the mountain 🙂
Over-all, we had a truly fantastic trip and the inconveniences were minor. We would definitely book with Jacada again!
We had a wonderful time. Our drivers were always on time and courteous.
The guides were very knowledgeable and entertaining. The hotels were beautiful and the staffs were friendly and helpful.
Thanks to Jacada, our honeymoon exceeded expectations. They made everything seamless and easy. The trip was perfectly planned for what we wanted to see and do, and allowed us experiences that we wouldn’t have otherwise enjoyed. Highly recommend and will use again!
This was a trip of a lifetime and Jacada travel couldn’t have been better!! The accommodations were 5star , the people couldn’t have been nicer and we were met at every airport as planned. It was a fabulous stress free experience!! We loved the Cape Grace and fell in love with Jabulani our safari camp!! It was superb
Our experience with Jacada Tavel was a 110 %. From working with incredibly professional people in planning our trip, understanding what we wanted the trip to be about , to the finest details that were never missed, has made our trip Unforgettable. Far reached our expectations. Whenever we travel again Jacada Travel will be our first phone call. Thank you for making this such a memorable experience.
My Wife and I normally do our own self driving tours around the world but decided to celebrate our 20th anniversary in South America with the help of Jacada travel.
It turned out to be the absolutely correct choice as Jacada produced a fantastic itinerary for us.
We had a blast of a time in Lima, Sacred Valley, Machu Picchu, Lake Titicaca and Chile.
Jacada also managed to secure hard to get reservations at the TOP restaurants in the world like Central and Maido.
Every hotel we stayed at was TOP notch and we had private guides with us at EVERY stage of our 18 day holiday, including helping us check into all our hotels plus checking in for ALL our flights.
Yes, the prices are not exactly cheap but for what we got, it was TOTALLY worth it.
Would ABSOLUTELY recommend Jacada if you are looking for a private tour in South America.
This was our first experience with Jacada and we could not be more impressed. Both of us had high expectations before the trip, which were exceeded at each point along the way – extremely high-end, customized service both before and during our travels. The team worked closely with us to design exactly what we wanted and was always responsive no matter how small our questions might be. During the honeymoon, the itinerary, travel logistics, experiences etc. all went perfectly. We’re already looking forward to planning our next trip with Jacada.
Special thanks to Jane and Gloria who made all of it possible!
Byron is amazing. He planned my trip to South Africa and I had a blast. Never had to worry about a thing.
Jacada created and executed an amazing trip to Peru for 3 of us. All travel arrangements and transitions were seamless. More than that, the people who greeted us and managed the reservations etc., weren’t just efficient, they were genuinely gracious both enlightening our travel experience and making us feel immediately welcome and at ease. The hotel choices were top notch, each with special qualities, such as Sol at Luna’s horse stables and magnificent Sacred Valley setting. The private guides not only knew their subjects but, but came to know us and our personal areas of interest. All of the guides were appealing individuals and we enjoyed our time with them immensely. We feel the work done ahead of the trip by Lily, Berni and others at Jacada laid the groundwork for all this success. Their pre trip consultation was excellent. We thank them for a truly great Peruvian experience. How can you not appreciate finding personal notes from your travel person when you arrive at a new destination?
Our trip to South Africa was amazing! Everything was so well planned and we were able to see so much in just a week! It truly felt like every detail had been covered and that we were taken care of from the minute we arrived to the minute we left.
Other than few glitches the trip and scheduled tours were very good
The drivers and guides were punctual and nice only few guides were not fluent in English and difficult to understand.
Your organization is definitely very professional.
I would like to emphasize that Ms Hanna Fischer and
Michele were very professional and kind and I appreciate their help to make this trip pleasant for us
Our experience with Jacada Travel was fantastic, They are so organized
and all our private tours were great and the guides also. All hotels and
Jabulani Camp was beyond our expectations. Jonny Humphreys was
fantastic to work with.
Best in class service including transfers for travel,local tour guides, arranged activities and outings, food recommendations and accommodations. Every aspect our trip was seamless and organized allowing us to truly relax and enjoy every minute!
We loved working with our Jacada travel
coordinator Hanna and are looking forward to planning our next adventure!!
Our first time to travel with Jacada. They made the planning easy and we were lucky we used them because there were several travel and health issues (not the fault of Jacada) that occurred and they made adjustments to our schedule to accommodate those issues. We would recommend their services to all!
Our holiday in Sicily was the first time we had booked through Jacada. They were excellent. The itinerary they developed for us, a party of six, was a good blend of cultural visits to explore the fascinating history of Sicily and more leisurely pursuits such as a day out on the water and a wine tasting. We had a number of excellent guides and our driver for the week was superb. All in all we had a great week and Jacada and their local partner in Sicily did a great job for us.
Our Greece trip was amazing , Jacada has met all the expectations of a luxury travel company . The service they provided was impeccable , from the agent that meets you at the airport and takes you through security ,to the luxury accommodations and transportation , the very knowledgeable and friendly tour guides they set us up with . Every detail was well planned and executed to perfection .
Best travel experience ever!
Emily Hunter was an excellent ! In fact , I made a mistake planning our international flights and she arranged the best option as to not inconvenience us at end of our trip to Africa. Our family of 5 was never disappointed EVER on our adventure to East Africa ! We saw it all and felt it was money well spent! Thank you, Emily , for a fantastic trip to beautiful Tanzania and Zanzibar.
Two weeks back from an amazing bucket list trip to South Africa and Zambia and I can’t stop gushing about it. This trip exceeded my every expectation. Em from Jacada Travel curated a perfect trip – from the hotel selections, tour activities (including a picnic on Table Mountain (our Cape Town tour guide Terry was knowledgeable and wonderful) to hand written notes and a surprise birthday safari birthday celebration. The lodge and rangers were excellent. No detail was omitted and I love the sunset cocktails! The one annoyance (and not a major issue) were the mosquitoes in the hotel in Zambia. I am looking forward to another African safari next year planned by Em! Lovely!
Milda did such a great job making this trip perfect for my new husband and I.
Jacada did an amazing job planning, actualizing, and following up on our recent trip to western Norway. Alex Carey, our travel professional at Jacada, and Michele Santomassimo, our travel concierge at Jacada, did an amazing job of getting to know us, listening to our priorities and requests, and then putting together a truly memorable once-in-a-lifetime trip for us. My husband and I highly recommend Jacada!
Wonderful experience. Brilliant guide.
And they thought of little things to make our trip comfortable & unique. I would definitely use Jacada again & Would highly recommend .
The experience with Jacada was absolutely fantastic. All of the hotels, restaurants and planned activities were exceptional and top quality. The guides were all extremely personable and helpful every step of the way. Moreover, the logistics were all completely seamless as we never for a moment had any questions or issues in getting anywhere. In fact, even when one or two minor unanticipated issues popped up, the team worked quickly to revise the plans to ensure we weren’t in any way inconvenienced. Overall, my wife and I were extremely impressed and we would highly recommend Jacada to anyone who is seeking help with their travel planning.
We had a spectacular trip to Greece. Melania of Jacada worked with us to customize our trip, resulting in superb private tours, professional engaged drivers, a great pace and fun hotels- all within our budget. We were so delighted that we are planning to return next year with our entire family and Melania is currently helping us plan the trip. This will be our 5th trip with Jacada.
THEEEEE MOST AMAZING TRIP EVER!!! Our agent was off the charts on every level. she thought outside the box to create a trip perfectly tailored for us. THEY LISTENED!!!!!
All concerns were addressed,all details were attended to.and then some! so many delightful unexpected surprises throughout & at every destination!
Thank you so much! I will & can recommend Tess & her team @ Jacada travel .they produce & deliver.
YEAH TEAM TESS!
Thanks to Jacada- Jacob and Romanet team- fantastic job as all transfers, guides, drivers, hotels and restaurants were an A plus!!! We spent 8 nights including Lima, Sacred Valley, Machu Picchu and Cusco. Highlights in Sacred Valley were Chinchero, Moray, picnic lunch and Ollantaytambo ruins – Machu Picchu highlights were the train ride up, hike to Sungate at sunrise and mountain hike and citadel ruins- Cusco highlights were Pisac ruin hike, Amaru Community Lunch and Hotel Monasterio- Lima highlight was cooking class with Heine Harold- 555 Catalina and Hotel B in Barranco. Last but not least learning all about the Incas and their amazing accomplishments in their 100 year period. Thanks again Jacada!! See you next year!
Incredible Vacation to Switzerland
We worked with Alex to design an amazing two week holiday through spectacular Switzerland. Everything went off without a hitch! All the drivers, instructions, and reservations for hotels, dinners and tours were executed and communicated perfectly. Thank you Jacada! We will be using you for many more adventures to come.
Extraordinary trip of Scotland. Done the way we wanted: private guide, professional driver, top notch hotels and restaurants, special points of interest to us (architecture, my wife’s Scottish ancestors point of major interest). Once in a lifetime trip. Best trip either of us have ever taken. Planning was meticulous and exactly as requested. Expensive, but hard to beat!
Excellent service from start to finish. Thoughtful and well-planned itinerary. All transfers, flights and internal flights went smoothly. Great accommodations, and for our trip, great game viewing. Anyone planning a trip to Africa should seriously consider Jacada.
Byron and Angela were very responsive to any questions we had from the initial planning to the start of our trip. Byron stayed in touch with us to insure that each phase of our trip was executed as planned. The staff who met us at each point were prompt, efficient, helpful and knowledgeable which made us comfortable in a foreign situation. The Jacada experience was 5 star in all aspects. I highly recommend it and hope we can use Jacada in the future.
Planned a exceptional trip for us to Italy and Paris. No detail was overlooked. Extremely professional/creative/detail oriented. They were also very accessible during the trip if anything came up. Would highly recommend Jacada for anyone looking for a top tier travel agent.
Trip of a lifetime. Jacada looked after every detail and made for a easy relaxing adventure. The trip exceeded all expectations.
Our vacation in Croatia and Montenegro was awesome. The hotels selected were first rate. All of the tours arranged through Jacada were excellent. The drivers arrived promptly. We were able to truly relax while on vacation as every detail was covered.
Great travel company. They know what kinda trip you want and offer you the 5 star and 5 diamond treatment.
Jacob and Romanet at Jacada travel did an excellent job planning our trip to Peru. The details were covered. The excursions and guides were well selected. Even when our travel plans hit a snag (it is truly inevitable), the in country team selected by Jacada were there to help us through it.
All in all, our family had a great trip thanks to Jacada.
We had a wonderful trip that was planned by Jacada. It went off without a hitch! The accomodations were amazing. We saw and did everything and more! From the time we landed in Kilimanjaro to the time we left, we were handled with “white glove service”. Tessa and Angela from Jacada were the best! They answered all of our questions and helped us plan the trip of a lifetime!
The Jacada staff, Melania and Michele, listened to our hopes and dreams for our vacation to Switzerland and Lake Como and planned a fabulous trip for my husband and myself. Although we needed to communicate from very different time zones, we were able to make our wishes known via phone and email. We were able to choose from several different hotels in each of the cities where we planned to stay and each one was perfect. The tour guides who were organized by Jacada were kind, knowledgeable, timely and helpful. We were also very pleased with their restaurant recommendations. We would recommend Jacada.
We just completed a 2-week vacation in South Korea and Japan that was completely planned by Kate and Gloria at Jacada. They thought of everything–from arranging interesting and unique places to visit, amazing hotel recommendations, the very special and delicious dinners, the absolutely incredible and professional guides they provided, the notes at each hotel, to the punctual and careful drivers–just fabulous! Every detail was considered. They took great care to ensure that this trip was very special. I cannot recommend their services highly enough.
The trip was planned and executed flawlessly. Each flight and change of camp was smooth and people were always there waiting for us with a smile. The guides and accommodations were amazing – from tented camps to city hotels. Thanks to Jacada for a wonderful experience!1
Jacada Travel planned and co-ordinated our recent 2-week trip to Kenya. Their lodging and touring recommendations, planning, attention to every detail and follow-up was exceptional !! In a (beautiful) Country where logistics matter, we never for a moment felt alone.
We cannot overstate how happy we are with Jacada’s professionalism and service. We will use Jacada Travel again and again — we are happy to provide our HIGHEST recommendation that others travel with Jacada. Thanks to Johnny and his Team for an incredible travel experience.
Exceptional work on every level. Alex and the Jacada team planned us a spectular family vacation. Every detail was handled, which on a multi-city trip made a huge difference. We couldn’t be happier with our experience.
We used Jacada to plan a 3 week honeymoon in Southeast Asia and the Maldives. Our advisor was very responsive, listened to our needs and tailored a package that fit all our requests to our budget. We were very happy with the logistics and hotel selections. Our advisor also put us in touch with a great aviation specialist to help with our long haul flights.
We had only three real issues. First, attention to detail was lacking in certain respects. Our names weren’t correct on several of our reservations, for example, including printed materials meant to be keepsakes. Or we were told our villa would be at the end of an area, when in fact it was in the middle. Second, while our local guides were all very nice, the tour options themselves were not worthwhile; very perfunctory. I’d not recommend any of the city tours, and we cancelled the one planned for our second city as a result. Lastly, both our advisor and concierge were away during our trip, so when issues arose, they were dealt with by whoever happened to be covering at that time, rather than someone who knew us or our preferences.
Susann and Berni planned the best Galapagos/Ecuador vacation for us. The boat was top notch, transportation was superb, and the hotels were some of the nicest in which we have stayed.
Very well organized tour. Was able to fit in everything we wanted during the fantastic trip
They made travel easy. Our guide, transportation, accommodations were excellent. I will use them again.
Every single detail was organized perfectly by Jacata travel .Warm welcome and top service from the people in South Africa from the moment of arrival through the end of the travel and beyond .
Many thanks for a wonderfull holiday
We had a fantastic trip to Africa with Jacada Travel. Everything was incredibly well organized. The itinerary was perfectly suited to our group, and our lodging was outstanding. We were very impressed and would recommend Jacada Travel without hesitation. We’re already planning our next trip with them!
Jacada provided a continued line of open communication through the planning process until we arrived home. They answered all our questions in a timely manner and were very professional. Their global partners in Tanzania were of the highest quality, ensuring a safe, fun, and memorable vacation.
Alex at Jacada did a great job of arranging the ultimate vacation in Iceland for my family. Everything was well thought out and we now have memories of great adventures that will last a lifetime. The team at Jacada was available whenever we had questions and we will certainly use them again for our next trip.
Jonny Humphreys and the team at Jacada did an amazing job of tailor making our trip of a lifetime to Kenya. Every detail from waking up to bedtime was meticulously planned. The lodges, camps , food , guides, game drives , were perfect for us. I’m looking forward to using
Jacada again for our next big adventure!!
Every aspect of our trip to Australia was fantastic! Each experience was personalized. I have children 5 and 7 years old and their presence was thought of at every step – from wonderful events to cookies and milk in each room when we arrived at new hotels. I had a wonderful experience – it was the best vacation I have ever had!
A wonderful company, that from the very first contact, exceeded my expectations. Everything in the whole trip went smoothly, and I felt that they had met every aspect of my initial brief to them. Information flow was excellent; queries were answered promptly and the whole experience from start to finish was unlike any other company I have used. My highest recommendation.
Exceeded our expectations!
We were delighted by the service and attention to detail throughout the process. Everything was exactly as promised. Our guides were local and wonderful people to get to know. Each day was a great adventure. I wholeheartedly recommend Jacada to anyone seeking a unique, personal travel experience.
From my first call to learn about Jacada travel to my follow up call after our trip – I have had only first rate professional and personal attention. Traveling at luxury accommodations as a family only group fulfilled our expectations.
Katie was awesome to work with and she designed a wonderful trip for our group of 6 to the North Island of New Zealand. Her knowledge of New Zealand helped our group tour the entire North Island. From Auckland to the Bay of Islands, Lake Taupo, to Hawkes Bay we stayed in wonderful lodges. Katie also planned the right amount of activities giving our group great tours but also time to explore on our own.
My husband and I took our 13 year old son to Iceland. Looking for a private to small tour, I reluctantly put my name and phone number on Jacada’s website. Byron called and informed me about his company. He asked for 24 hrs to present his itinerary which he assured me would be superior to one that I was considering.
Our trip was more than I could have anticipated. We felt our three guides were selected to fit our every need. They were knowledgeable about the culture,history,and geology of Iceland. They were passionate about our environment and protecting its mysteries and miracles.
We plan to travel with Jacada in the future. Being a somewhat seasoned 72 year old traveler, I simply can’t imagine planning another trip without using Jacada.
Byron and Angela put an amazing vacation together for my family. They thought of everything to make our trip a wonderful experience. I can’t say enough good things about them or Jacada.
Our family vacation to Kenya was so much more than I could have ever expected! As soon as we landed in Nairobi, Kenya we were treated like VIP, like family. Everything was planned perfectly but still very relaxing. We cant wait to go back to beautiful Kenya. Thank you Emily Hunter for making our vacation the best one ever.
My husband and I booked a fabulous Southeast Asia holiday in July. From the initial inquiry to the trip home, everything was flawless. Rachel and Gilda were our agents. They put together the perfect itinerary. We were very well taken care of by all of our guides and all of the hotels were beautifully appointed and had wonderful amenities. If you are looking for a luxurious, worry-free holiday, then Jacada is the travel agency to handle all of the details! We will use them again and have already recommended the services to our friends as well.
We used Jacada travel for our recent vacation to Greece. They designed an unforgettable experience for our family of 5. From the moment our plane landed in Athens to the very last moment in Crete, their team was by our side. We felt safe, relaxed, and in awe of the wonderful itinerary Jacada Travel personalized for us. Alex and Michele were there to answer my questions. Highly recommend. I look forward to more vacations ahead via Jacada Travel.
Great trip organized by Tess. Couple of small glitches, but on the whole we were treated like royalty.
A trip to remember.
Katie created a beautiful, personalized Australian trip for us. Everything went so smoothly. We even had a number to call when I left my cell phone in a transport car. It was returned very quickly. Each of our four lodgings were beautiful and unique and completely unlike the other three. Our excursions were all so fun, informative, and well run. They even sent us a thoughtful goody bag at our first stop. All and all an amazing trip by a great company.
My family’s experience with Jacada was wonderful! Our recent trip to Peru (Sacred Valley- Machu Pichu-Cusco-Lima) was seamless and virtually stress-free, thanks to Lily’s able assistance on the front-end and Jacada’s team on the ground in-country. Lily’s suggestions and recommendations in trip planning were spot on. The accommodations were wonderful; our guides (especially Juan Carlos) were great; and the daily activity level and duration were just right for our multi-generational family of 5 (ages: 13-70). This was our first experience with Jacada, and I anticipate we will be repeat clients.
Jacada did a very nice job and I would recommend them again. I did feel that the overall cost of the trip was overpriced versus the sum of the parts but the premium means you don’t have to think about anything during your travels.
Absolutely amazing trip – a dream come true.
You guys were the only ones of several agencies to look for what sounded impossible 5-day Polar Bear trip to Spitzbergen/Svalbard on sea, up north to the 80th parallel. And when I was proposed no/lousy solutions by others, you came with a -very costly BUT- very appropriate solution. And the delivery on charter Targa 52 boat and skipper/guide was beyond expectations… and we saw real full wild life polar bears and multiple “landings” in glaciers and in the middle of morse wildlife and surroundings we would not ever imagined could exist. So you are really Pros and highly “at cause”… especially since I was a perfect unknown to you when I called-up in February totally random from the sky, for that trip to be planned at very specific dates end july (flights already booked). Well well well done. NPS= 10. Thanks a kiloton
Jacada booked a wonderful itinerary for us in Iceland. The guides were all excellent, as were the hotels and the logistics of the trip.
Exceeded our expectations
Well planned itinerary by Jobi. We enjoyed our Croatian trip very much. The excursions were very interesting and well organised.
Our local guides were all very knowledgeable and our skipper/crew during boat transfers were very polite and offered their best service.
Jacada is simply the best.
Jacada Travel is a wonderful agencies who do their utmost best to put the “perfect” itinerary together for you the client. I worked with Emily Opie who helped put our journey together as a birthday gift for my husband to visit South America and mostly to see macchu picchu. What an experience. The journey was exactly what we were looking for and so much more. The guides that helped out along the way were fantastic. The vacation did not have one flaw. It was picture perfect, as well as, travel perfect. I would recommend this agency out of the UK to anyone who would want a once in a lifetime extremely well done vacation. Absolutely fantastic/magnificent. Thank you team Jacada!!!
My daughter and I recently returned from a trip of a lifetime to Kenya which we planned with Tess at the Cape Town Jacada branch. We have nothing but the highest level of thanks and appreciation to Tess and Jacada and all her Kenyan partners that we encountered throughout our stay!
We were fairly last minute travelers in terms of how far in advance many folk have to book the places and activities that were on our bucket list. Tess worked her magic, skills and connections to get us into Giraffe Manor and the camps that really suited our travelling profile.
Tess took the time in the beginning to really hear what we wanted to do, and then she used her thorough knowledge of the country, the Mara, and the kinds of accommodation available to set us up with an amazing fit. We absolutely loved all the places we stayed at, and I can see that Jacada carefully picks their Kenyan partners for their high standards in hospitality and experience. We came away with hearts bursting with gratitude for such a special trip.
Tess and her team thoroughly prepared us for what to expect before we left and we had our own personal travel manual with all sorts of helpful info and tips. At every place we stayed, we found a thoughtful hand written notice from Tess. It was clear that she had really good relationships with the camp and lodge managers. She took care of a huge amount of planning in terms of multiple small aircraft flights and transfers, and getting around with a driver whether it was part of our initial itinerary or added in personal requests.
I could not more strongly recommend using Tess and Jacada to make your dream trip come true. We were blown away at every level at the seamlessness of our trip, the attention to detail everywhere, the highest level of service and the professionalism and quality of guides and staff at all the places we went to.
Thank you from the bottom of our hearts for providing us with a lifetime of memories!
This a great company and would have received 5 stars (excellent planning, great local guides, first class accommodations) except for the following:
The tour promised that at each stop we would be greeted by a Jacada rep with a sign with our name on it. This worked perfectly except for our arrival in Iquitos for the start of our Amazon cruise where we were unable to find any signs with our names or Jacada’s.
After waiting a half hour outside the terminal, we decided to call the 24-7 emergency numbers provided by Jacada – NONE OF THEM WERE ANSWERED.
We were finally rescued by the cruise line employees who,unbeknownst to us, were desperately searching for us. The frustration could have been avoided if we had been told to look for the cruise guides instead of a Jacada rep.
Despite the above, both Nancy and I had a great vacation and have no problem recommending Jacada to anyone seeking a first class adventure.
We worked with Jacada, Tessa specifically, to plan our trip to Africa, and while our trip is still a ways out, we had such a good experience planning with Tessa that we wanted to preemptively write a review. Working with Tessa has been a fabulous experience. She is incredibly knowledgeable, answering our numerous questions with detailed responses and great ideas to enhance our trip. She planned a trip for 2 of us to Namibia as a starting point. We are joining friends after Namibia in Botswana and again she put together a great option for the group, meeting the various price and time constraints while giving us wide variety of experiences. We are extremely excited about our trip and can’t say enough good things about Tessa!
Our trip was planned and executed flawlessly! I simply told Jacada what I had envisioned for our vacation, and they made it happen. Every detail was anticipated and covered to make this the smoothest and most carefree vacation ever.
Everything was great and came off seamlessly. Jacada is our go to for international travel. If Dubai becomes one of your destinations, we highly recommend The Palace Downtown hotel; and and for pass through travelers, the Intercontinental at the airport.
My parents and I were looking to make memories and all of the travel advisors at Jacada as well as the guides and travel arrangements they booked for us were amazing and truly memorable! We went to Peru and Argentina. Every guide was knowledgeable and catered to our every need. Every hotel was comfortable and with beautiful views. Another thing I want to point out – we always had someone we could call and talk to with questions before, during and after. Plus, they surprised us with a level of comfort, great tours, and even a dinner reservation at one of the world’s best restaurants. I couldn’t recommend them more!
My partner and I were utterly delighted with the fantastic trip around Malaysia that Jacada put together for us. The planning was above and beyond, all our guides and drivers were wonderful, the hotels were blissful and the schedule was evenly paced with a perfect balance of activities and relaxation. The attention to detail was noticeable, right down to the coffee birthday cake I received on my big day (along with a rendition of Happy Birthday from the fantastic staff at Cameron Highlands Resort). I would have no hesitation in recommending Jacada’s services. I just wish I didn’t have to do any of that boring work stuff in between trips…
This was the second time we planned our trip with Jacada, and it was just wonderful! We had an enjoyable time with Ross, our guide, who was professional and knowledgeable. It was a pleasure working with Kit, who designed our trip in detail and we would like to thank her for her exceptional effort in making our trip so memorable. We will certainly continue to use Jacada. If you are looking for a personalized trip with great service, Jacada would be your choice!
I have already told all of my friends about Jacada. To have a customized and well organized vacation where I just show up and enjoy is such a blessing. We had the best holiday and can’t wait to do it again.
Best vacation ever!! Jacada took care of every detail and all we had to do is pack and go. My family and I had so much fun. Trust this company and have an unforgettable experience.
Jen and the rest of the team at Jacada Travel, made our travel to Peru, an experience of a lifetime. From the planning of the trip, to the execution of our travel plans inside Peru, we were taken care of every step of the way. The entire team, before, during, and after our travel gave us a first class experience. They took care of all our needs and made sure that all travel situations that arouse were handled quickly and professionally. They are all true professionals, who truly understand the countries and places they send you to, and all their recommendations were on point. This was our first time working with Jacada Travel and it will not be our last.
The staff is just lovely and very responsive. The people I worked with were knowledgeable and enthusiastic. The guides they chose were absolutely top shelf – knowledgeable, personable, and fun to be with. My trip was to Iceland and it involved solo travel. I will definitely use this company again.
Our family trip to Kilimanjaro to climb, to Uganda for gorilla trekking & to Seychelles for relaxation was a trip of a lifetime. From start to finish Jacada did an excellent job. Our local reps, hotel choices and expeditions were fabulous! I would highly recommend Jacada as a travel company and Jonny as a travel agent.
This was my second time booking with Jacada and they did a wonderful job for us again. Jonny was fantastic and incredibly helpful. I would not hesitate to recommend Jacada to ANYONE desiring a once-in-a-lifetime experience where you’ll not be stressed by the itinerary at all. Truly a top-notch trip!
My husband and I could say without any reservations that this was the best vacation we’ve taken so far. Our travel designer, Hanna, and our concierge, Michele, were absolutely lovely and were careful to listen to our preferences. Everything we could think of was taken care of so that we could travel worry-free. The local tour guides and drivers were fantastic, and the itinerary was amazing – we saw and did things we would never have found on our own. Thanks very much, Jacada!
The trip was exceptional, it exceeded our expectations. They gave us the itinerary we wanted, and arranged to have us met at each destination, making us feel so welcome and special. The wonderful accommodations and food enhanced the beautiful surroundings. We loved the communal dinners, having met so many interesting people, both local and international. So many personal touches, we are already planning our next trip.
This was my first trip using Jacada and I must say that they under promise but over deliver. Everything was perfectly organised and their representatives and guides were exceptional. Everyone was always punctual and very courteous and knowledgeable. There was great attention to detail and they even threw in a couple of meals at their expense.All in, the trip was fantastic and enjoyable as a result of the quality of service provided. I would have absolutely no hesitation using them again.
I feel secure
He knew the way
He was kind
We are in California We have used Jacada remotely for trips to Argentina and Iceland and been pleased each time. All arrangements have been by emails and the internet. Will use again
Jane at Jacada Travel was great. We booked our trip to Australia and New Zealand just about two weeks in advance of our trip. The bookings were first class and the connections with transfers and flights were flawless. If we needed something Jane or an associate was there to help during this 3 week trip. Thank you Jane and Jacada!
Great company to coordinate through and will personalize the experience for what you want to see. It was a pleasure working with Jacob in designing our trip.
The team on the ground took very good care of us and were well informed. The drivers ensured we traveled with care keeping calm and cool in al driving conditions.
Jacada goes above and beyond!
My wife and I travel a great deal, and we have planned trips ourselves and worked with travel agents; however, we decided to give Jacada a try since our ideas for an Ecuador trip were getting complex.
I reached out by email and Emily, a travel designer, called us shortly after. I had a lovely chat with Emily where she took notes on what would make the perfect Ecuadorian trip for us. We received a custom itinerary and Emily was able to tweak it from there to make it perfect. After booking we were connected with Romanet, our Personal Travel Concierge. Emily and Romanet handled everything.
All of the finer details were executed flawlessly. For example, at each airport, a representative was there to greet us. Private transfers, tours, and check-ins were standard. At every hotel there were personal notes welcoming us. These touches made us feel special at every stop.
My wife was concerned about her ant allergy since we were traveling into the rainforest. Upon arriving at the Napo Wildlife Center, my wife shared her concerns and that she carried an epipen. However, the manager explained that Jacada had already shared this information with them, so we need not worry. And they were right, everything was great.
Yet another highlight was when my wife and I decided we would like to add on another private tour. While we were still on the yacht Isabela II in the Galapagos, we emailed Romanet our request. Prior to disembarking, she had it arranged, our itinerary updated, and payment taken care of.
Emily, Romanet, and all of the people that helped us along the way were top-notch. In closing, I think the best compliment that we can give is to share our story and let everyone know we will use Jacada again in the near future. If you are looking for a personalized trip with great service, Jacada is the answer. Happy traveling!
A trip to South Africa has been in my bucket list for a long time. Friends and relatives used to tell me it’s too dangerous to travel there. So I kept this dream destination on hold until I found Jacada. Kit and the team are real experts in travel. The itinerary was well designed and well planned. I just have to sit back and relax through the trip. I did not have to worry about anything upon arrival. Everything was seamless and luxurious. The local tour guides and Cape Town office staff were very friendly and helpful. I and my wife had a truly wonderful time in South Africa. This was memorable trip of a lifetime! Thank you Kit and all Jacada staff.
Fantastic experience overall. Local guides outstanding. Byron and team did an excellent job helping to secure accommodation and make the whole trip happen and very very helpful, knowledgeable and responsive. Accommodation at Bisate was world class. Rwanda was a delightful country to visit and clearly seeing the gorillas was an incredible experience.
Everything from start to finish was wonderful! Jane Dumble and her counterparts all made our trip to Australia amazing!
Every recommendation was spot on – both enjoyable, relaxing, and beautiful. The local service providers (both tours and accommodations) were wonderful!
We will certainly use their services again!
Thank you so much!
We were absolutely thrilled with our vacation to Iceland that was planned by Jacada Travel. From the moment I contacted Jacada by email, the communication from Hanna, our Travel Designer, and later Michele, our Travel Concierge, was outstanding. Between numerous phone calls and emails, we were able to communicate our desires for this vacation and they were met perfectly.
We were looking for a private 7 day tour of Iceland for our family of 7. Having limited time, we concentrated on southern Iceland, the Golden Circle, and Thorsmork. Once we landed, we were immediately picked up by Ragnar (Eskimos Travel, Jacada’s partner in Iceland), our guide for the next 4 days. In short, Ragnar was absolutely amazing. He quickly learned our desire to see and do as much as possible in the time we had and he did not disappoint. In Reykjavik, we were treated to a walking tour through the city with a lot of explanations, stories, etc., from Ragnar. He was obviously very knowledgeable and had many stories to share. We had also opted for a “foodie tour” and Ragnar took us to several restaurants for a taste of traditional Icelandic dishes. All were excellent (although some of us may disagree as far as the fermented shark and dried fish jerky are concerned!).
After two days in Reykjavik, we departed for the countryside in southern Iceland. Again, Ragnar was an amazing guide, showing us so many beautiful sites (glaciers, glacier lagoons, waterfalls, volcanos, etc.), and spending much more time with us than he was obligated to do. Two of our days wound up being 12 hour days and we were thankful for Ragnar’s desire to spend so much time with us.
Besides the visits to so many beautiful sites, one of the highlights for us was definitely the glacier hike. This was quite strenuous but we all enjoyed it thoroughly and standing on top of the glacier, absorbing the beautiful views, was unbelievable. We also visited glacier lagoons that were some of Ragnar’s favorites, not supposed to be on the tour but he wanted to show them to us. Stunning!
After Ragnar’s time with us, Omar spent two days with us, touring in a heavily modified and luxurious 4×4. This enabled us to visit many sites that would be impossible with a typical vehicle. Omar was also a fantastic guide, so knowledgeable in Icelandic history and culture. In addition to visiting Geysir and the many sites of the Golden Circle, Omar took us to our glacier snowmobiling exhibition. This was definitely one of the highlights of our trip. The experience of being on top of a mountain on top of a glacier, with the panoramic 360 degree views, was amazing. We all said we would like to do this again someday.
Thorsmork was a rugged mountain ridge and valley that is best explored by 4×4. Omar was a great guide here, showing us many sites and leading us on hikes through the remnants of glacier lakes, glaciers, waterfalls, and the like.
It’s hard to imagine we could have enjoyed our time in Iceland more. The hotels that Jacada picked for us were all exceptional 4-5 star hotels and since we ate most of our dinners at the two hotels once we left Reykjavik, it was great that the food was so good. Breakfasts were also always included in the hotel stays and were very good at all three of the hotels we stayed.
When the time came for us to leave for the airport for our trip home, Ragnar picked us up and made sure we were delivered to KEF on time.
We wouldn’t hesitate to have Jacada plan another vacation for us and look forward to it in the future.
We are experienced travelers and found Jacada to be among the best agencies we have used to plan a customized trip. Alex and Jacada’s other contacts were proactive and helpful in the planning process and the guide, itinerary and accommodations met or exceeded our expectations.
Our family trip to Japan was absolutely perfect. The planning process was super easy and very well tailored. During the trip, the Jacada team was super responsive to changes and made great last minute recommendations when we wanted to change. The guides were fabulous in terms of knowledgeable and helpful but also gave us the space we wanted. It proved to be our most enjoyable family trip of many that we’ve done!
I consider myself fairly well traveled but did not have the first idea of how to plan a trip to South Africa. From the first conversation Tessa van der Walt made all of my concerns disappear! The trip was easily planned and I did not have to worry about anything upon arrival. Everything was top notch, seamless and luxurious. I could not have asked for a better trip! I traveled with my 15 year old nephew and every detail was taken care of. I would highly recommend Jacada, Tessa and everyone in the South African office. Thank you all for a truly memorable trip of a lifetime!!
Perfection. They took care of every detail and booked us on an amazing trip to the Galapagos.
We could not be any happier with our travel agent. He tailor-made our vacation to fit our specific needs. We had a wonderful adventure that had personal touches, such as handwritten letters from our travel agent, Jacob, all along the way. It is our first time trying Jacada Travel, and we were thrilled with the outcome. We have booked luxury travel vacations for years with other agencies. We will be using Jacada Travel from now on!
Every detail was beautifully planned and executed. We had an amazing adventure.
Every single detail was taken care of for us, and it was so pleasurable to not have to worry about a thing while in a different country. We were able to enjoy every moment of our very-private and personalized trip. It could not have been any better.
I contacted Jacada about planning a trip for our wedding anniversary. My wife and I travel somewhere every year for this occasion. Kate planned us a wonderful itinerary to Bali and Gilda provided a wonderful concierge service as our trip approached. The time they devote to creating a wonderful experience for you is extraordinary.
Through airline challenges and upon arrival the contacts they provided were so helpful to get us to the Chedhi club in Bali. In Ubud we biked, toured, enjoyed time at the Chedhi club and ate like kings. We then moved to Seminyak where the wonderful experience continued at the Samaya and boating over to the Nusa islands as well.
Thanks to Jacada for everything in the planning, last minutes preps, execution and even for checking in after we returned. They are truly first class and we will travel as a couple and as a family as well with them again in the future. So many great adventures await.
Byron and Angela did a phenomenal job with all aspects our trip. Everything was outstanding and I would highly recommend them and Jacada!
Thanks to Jacada, we had an excellent two-week family adventure in Australia. Our itinerary helped us see a lot of Australia in a short period of time. We had a wonderful mixture of adventure and relaxation. The hotels and service throughout our trip were top notch!
We had a great time. The transitions were smooth, and there were no hassles. Though the entire trip was awesome, we had our best time in Folegandros; where we spent an entire day in the sea in a 9meter boat, we snorkeled, swam and had a great diving experience there.
It is decided all our trips are now going to be handled by Jacada.
Aditi and Kaushal.
Peru: Exactly what we wanted and really very well organized in a VERY very short time. Thanks to Jacob in UK.
The most amazing guide – Really nicest man, Very knowledgable and very attentional to details to all of us and so polite!!
Wonderful driver: helping all the time, snacks, water, ..
Hotel choices where the best ever with amazing services.
Amazing help when needed for changes of plans at any time during the trip with James. So nice and never unhappy always very polite.
Really, We will recommend Jacada to any of our friends. A real 5 stars trip all in all
This was our first safari to Kenya and the total experience exceeded our expectations. Jonny Humphreys and his team from Jacada Travel did an amazing job in designing a trip that met everyone of our interests and pursuits. Horses are an important part of life and we had the opportunity to gallop along with the plains with zebras, giraffes and other fast moving game. Each stop had wonderful accommodations with excellent food and drink! The staff at each locations were very attentive and focused on our needs and interests. It is difficult to describe the thrill of seeing lions four to five feet away. The daily game drives provided the opportunity to witness numerous species which added to the overall experience. Yes, we have the bug and are planning our return in 2019. Kerry and Rich, June 2018, Kailua, Hawaii.
Jacada has done a superb job in planning 3 international trips for us: Peru—both Machu Picchu and the Amazon region—Iceland and Greece. In each instance, they took great pains to listen and work with us design a unique experience that worked for us as a couple and, in 2 instances, as a family unit as well. A combination of on the ground experience, an excellent global knowledge base and an appreciation of the fact that no two travelers are alike put them head and shoulders above the rest. If you are looking for a sophisticated, memorable and satisfying getaway, look no further than Jacada Travel.
From the minute Joyce got our email, she was
efficient, contacted us to see if there were any special requirements ( which there were due to disability), and organised everything we needed.
We thought we wouldn’t be able to do some of the excursions, but everything was planned to perfection.
I can only highly recommend Joyce and Jacada Travel, and will use them for future travel
I went on this vacation with my close friend. We both agreed that this trip was life changing. A lot of the credit goes to Jacada Travel! They were very professional, trust worthy and made promises to us that they kept! The trip was so smooth and we did not have a negative experience at all! I would use them again. I was very happy that I booked this trip with them. I have the fondest memories!
If there were more stars to give we would! My husband and I could not give enough positive feedback about our experience with booking our honeymoon with Jacada. From the moment we called them to inquire about their services to post follow-up after our trip, Jacada was professional and thorough. They ensured that all the details were thought through and the customer service experience was impeccable.
We felt like it was a true first-class vacation experience that will be memorable for the rest of our lives! They even added a special touch at each hotel we stayed at, and we stayed in a total of seven. I have already recommended them to family and friends and will continue to do so…we will also consider future travels through Jacada. In today’s busy world, Jacada has found a way to make travel enjoyable and easy!
Our trip was wonderful. There was someone to meet us at every point, the tour guides were excellent, accommodations and food was as described. Everything went very smoothly.
Jacada Travel was a godsend for planning my trip to South Africa and neighboring countries. They were thoroughly professional, amazingly responsive and had all the right connections on the ground. The trip went very smoothly, and in particular the transitions from airports to destinations were seamless and quick. I would use them again and highly recommend them.
GUIDES WERE VERY GOOD, SO WAS TRANSPORTATION.
Our trip included 4 friends and we were absolutely thrilled with every detail of our trip that Anton and his team provided for us. Even when we had a little “miss-step” at one of our camps, a phone call to the office and “it” was handled in short order. We will highly recommend Jacada Travel to our friends and family.
I do not normally write reviews but, when one receives absolutely top class service, then it warrants taking the time to share it with others.
We were in Argentina late April and had booked return flights for over 4 weeks later. I was attending a conference and would be in Buenos Aries for 10 days and had a wish list of what we would like to do for the reamaining time. I spent a considerable time researching those agents who looked as though they had some expertise in South America. Whilst Jacada was a company I had not heard of previously I contacted them for some suggestions. They were very efficient in their response and after a number of telephone calls were able to send me a proposed itinerary covering Chile, Bolivia and Peru. All that I had on my wish list was included and we had no hesitation in placing our booking albeit the company was not known to us nor was recommended by friends.
I can only say that all we could possibly have desired was delivered and more. We have had the great fortune to travel throughout the world and can only say that this was the best organised trip we have ever been on. All worked seamlessly. We had private guides and drivers throughout and they were of the highest standard. The guides were all enormously experienced and highly qualified and the drivers were amazing particularly having regard to the most incredible roads/ llama routes we travelled at high altitude. It was what we would describe as the trip of a lifetime and neither of us would describe that lightly. Needless to say some things can go wrong and that occurred when we were in Cusco and due to travel to Machu Picchu the next day. There is some understandable dissatisfaction by the workers about what is happening with the government and they called a strike at short notice. This involved closing off all roads in and out of Cusco. Although this was not anything our agents could control, the office in London worked closely with the office in Lima and all that could be done by way of damage limitation to our trip was done at very short notice. We are so grateful for their kindness and, most of all professionalism, in sorting everything so as to enable us to complete our trip.
Our main contact was Jacob Jewitt -Jalland in London who kept in contact with us throughout, Romanet in the Santiago Office and Claudia in the Lima Office. We thank them for their professionalism and superb organisation. Our main guides were Marcel in Bolivia, Sylvia and Jose in Peru. Our sincere thanks to them for their kindness, knowledge and passion for their countries and for making sure we enjoyed our epic trip to South America.
We have already recommended Jacada to our friends and have no hesitation in recommending them to anyone reading this review.
First class Company. Everything was perfect as promised.
We just came back from a fabulous private safari to South Africa, Botswana ending in Cape town which was planned & organized by the Jacada team. I can honestly say it was a trip of a lifetime! Everything was planned to perfection & executed without any issues whatsoever. We stayed in beautiful & unique lodges/camps & hotels, our private tours & guides were exceptional, transportation was seamless and service was outstanding throughout. I can’t say enough about the expertise, support & professionalism of the entire Jacada team which (without a doubt) made this one our best trips ever! A special thank you to Anton Noll who went over & above to make this trip perfect!
I’ve always been impressed with the originality and authentic experiences that Jacada provides to any destination I choose for travel. Their itinerary for Morocco, of which I was just able to experience, hit the high bar they’ve always set for themselves and me. I was blown away by the quality of the guides, the accommodations arranged, the unique experiences in the Souks, desert, and dining adventures. I can’t recommend this trip enough. The sights, sounds, colors, textures, smells…. all, unlike anything I’ve experienced.
Jacada did a wonderful job – – very careful attention to itinerary, and the guides were absolutely wonderful. Responsive and made sure they were readily available, both before the trip and during the trip. They easily met or exceeded the standards of other tour operators I’ve worked with (e.g., A&K; National Geo/Linblad). Look forward to working with them again down the road.
Jacada is the most accommodating, professional and organized travel agent we have ever dealt with. They took care of every possible detail for our wonderful Peruvian adventure.
My Husband Mike and I worked with Kate to design an 18 day honeymoon. We traveled on our own to China and met up with Jacada for 2 weeks in Thailand and Cambodia. It was fantastic from start to finish. We both travel regularly, but we did not want the cumbersome task of planning our honeymoon while planning a wedding. Jacada delivered beyond our expectations. The guides were top notch. They were friendly, knowledgable, and adapted to our interests. Jacada prides themselves with sustainable travel and we loved to see that in action during out trip. We stayed in hotels that gave back to the community and worked directly with locals. Our guides took us to delicious local dining and entertainment we would never have found on our own. Every hotel was luxury and the provided meals fantastic. There were flowers or wine to congratulate us on our marriage at each destination. It was this attention to detail that really made the trip special for us. We plan to use them in the future and would highly recommend their service to others. They worked with us to tailor the trip to our interests and taste and made sure that it would be an unforgettable experience. For the budget conscious, do not be deterred. While they are a luxury travel agency, Jacada worked with us to find a honeymoon that was in our budget. We felt that we got a great value for our money with the service they provided.
Professional, friendly, efficient, reliable, attentive and dedicated travel partner. Jacada arranged my south-america trip tailored to all my requests within a week, including accommodation, tour guides, airport pickup and local tours. During my trip, they were constantly communicating with the local offices to make sure everything went well and I was greeted with a heart-warming note from Jacada in every destination. They were so professional that they monitored every flights that I was going to take, and when one of my local flights was cancelled during the LATAM strike and I had no way to know as I was deep in the Chilean Patagonia, they tried every way to get in touch with me and they had already arranged an alternative so that I could catch my international flight home (Otherwise, I might end up stuck in an airport in south Chile and missed my flight home to Hong Kong as well). All in all a very knowledgeable, friendly and professional travel agency. I would definitely recommend Jacada to friends and travel with it again.
This has changed the way I will travel/tour forever! I’ll never book my own extended vacation ever again.
My wife & I toured Indochina (Vietnam & Cambodia) over 18 days. It six destinations, nine flights, two boats & several tuk tuks.
We experienced superb personal concierge service every step of the way from flight arrival to baggage claim to transportation to obtaining permits to tours and tour guides. The minute you step off your international/arriving flight Jacada had everything covered, I mean everything. And everything was completely PRIVATE, no large groups, buses and stragglers.
Local guides & drivers were unbelievable, knowledgeable, helpful and gracious. As well as spoke excellent English which was good because our Vietnamese & Cambodian wasn’t so good.
Each hotel was hand picked and was truly Five Star. Every time we checked in we got VIP service and treatment. Rooms were impecable, unique, and represented the area’s culture and style.
The entire trip/site went without a single problem. Not a single delay, or closure, or missed transportation, absolutely perfectly executed.
Keith, our Asia Travel Designer and Gloria, our Asia Travel Concierge were with us every step of the way. The made perfect, non-touristy recommendations when it came to food, sites and attractions. We truly experienced Indochina unlike most tourist traps and gimmicks.
There’s no other way to go. Already planning our next trip with Jacada next year, looking forward to it.
The service provided by Melania Siriu was exceptional. Our trip was the best we have ever had, and the easiest. every location was amazing and our tour guides were kind, knowledgeable, and prompt. The trip played out seamlessly and you will have a customer with us for life. thank you very much for all of the attention to detail, we were very well taken care. Specifically our time in Rome was amazing, The Portrait hotel was unlike anything we have ever experienced, from the room to the service and reasonable prices on food and drink. Our tour guide in Rome, Roberto was a pleasure to spend 3 days with. Melania deserves all the credit and praise for making our trip an experience we will never forget and will compare all future vacations to.
We had the best experience with Jacada Travel! From organizing the trip with Keith to our individual guides in Bangkok and Chiang Mai, it was a seamless experience. We loved each of the activities outlined in our itinerary and the hotels were perfectly suited to our taste and budgets. We couldn’t recommend Jacada more! We will definitely use Jacada again for future trips to other destinations.
We are so very satisfied with our experience with Jacada every step of the way!
This was our second trip with Jacada Travel and again it was fantastic. Joyce gracefully and professionally handled the details of everything and tailored the trip to our needs. She checked in with us throughout the process to make sure there was nothing missing and on the trip itself we were very impressed with the coordination of everything, the accommodation, the tours and guides, and activities. It is amazing to have someone working on your behalf to create a beautiful and stress-free holiday. These two trips have been among the most memorable and enjoyable that our family has taken.
Excellent in all ways. Responsive to our thoughts about what we wanted, but expert enough to suggest improvements we didn’t know about. Thorough, fantastic knowledge of countries and towns visited, great knowledge about local sights, tours, operators, restaurants, hotels and experiences. Jacada are very, very good. Highly recommended.
(We have used Jacada in South America more than once and in Asia).
We have travelled twice with Jacada. Their bespoke itineraries have been excellent. When we had a problem with one hotel (they had a fire before our arrival), Jacada was able to make new arrangements smoothly and quickly. We can give Jacada the highest recommendation and will certainly use their services again in the future!
Very good service, with a little surprise at our room. Thank you!
Very Thoughtful & Flexible & Considerable
Jacada is great. Everything from the website, to the personal advice while planning a trip, to the quality of the guides and tours, all supported by 24/7 availability of help if problems arise, is superb.
We have used them twice and will use them again without reservation.
Our anniversary trip to Bali was such a great experience. We would use Jacada Travel again to assist us for future trips. Keith listened to our requests and made several suggestions for resorts, day trips, activities and restaurants to meet our needs. On Keith’s recommendation we split our stay between the Belmond Jimbaran Puri for some relaxation on the beach and then The Chedi Club in Ubud for some quiet cultural exposure. The tour guide and driver arranged through Jacada were knowledgeable, polite and courteous, and made the trip smooth from the moment they met us at the airport until they dropped us off for our return flight home. Thank you for making our celebration so special!
Jacada Travel is a game-changer!
We were a group of 25 people looking for luxury and adventure in misty Machu Picchu. If you are looking for the same, do not miss out on Jacada!
From Lima to Cusco to Aguas Calientes to Machu Picchu and back, Jacada didn’t miss a beat!
Lily and Berni worked very closely with us to plan every detail to achieve our goals and fit our budget, and the on-the-ground tour guides made certain that we were loving every second of it.
We experienced personal concierge service every step of the way from flight arrival to baggage claim to transportation (literally planes, trains, and automobiles) to obtaining permits to tours and tour guides.
Based on the size of our group, outsourcing the planning/booking logistics to Jacada was critical. With Jacada’s help, what might otherwise have been a very stressful and tiring 3-4 days became a seamless and relaxing voyage that we will all remember for a lifetime. We could not possibly have asked for a better travel company to assist us with this trip.
I very much look forward to working with them again in the near future!
The entire team made our vacation both pleasurable and seamless. When we were faced with in country strikes and delays, they were already on top of it and provided rapid solutions. They also added a personal touch with notes and upgrades along the way. Truly professional! Thanks!
Japan Trip : Delivered all commitments before the trip. Excellent experience with all aspects.
It was the best trip ever.
Jacade helped us to change the plans as the jumpy weather of New Zealand required.
We had a great month with all the sightseeing!
A fantastic holiday of a lifetime!
Unforgettable experiences to the most awesome places.
The children are still talking about it and we’ve been home for a month.
Great job Jacada and great job Tess!
Thank you so much.
We just got back from our Honeymoon in Thailand and loved every minute of it! We visited Bangkok, Chiang Mai, and Phuket. We worked with Keith Jarman and Gloria to plan the trip and everything was ridiculously easy. All the details were worked out for us and the hotels were amazing. We left for our honeymoon right after the wedding and didn’t have much time to focus on planning the trip while we were finalizing the wedding details. I would recommend using Jacada for your next trip!
Wonderful family holiday in Thailand
Highly efficient operation which totally takes the stress out of luxury travel. We will use them again.
Jacada is a great company to book your next luxurious trip. I booked a trip to Argentina with Jobi and she gave me so many great recommendations and suggestions. Her knowledge of South America is excellent. Thank you again Jobi for planning the most amazing trip for my husband and I.
Initially I thought that the price for your services and the itinerary you had provided was costly. However, during and after our vacation, I am totally grateful and impressed with your and Bernie’s follow up and choices of accommodations, guides, tours, etc. The amount paid was worth every cent.
Our vacation was more than what we expected and is now permanently saved in our memory banks as one of our great experiences in life. I would highly recommend you and your company to anyone who is thinking of traveling to the areas of your service.
Very good service
Jacada and Tessa van der Walt were exceptional – planned a PERFECT South Africa vacation for our family!!!
My husband and I have the highest praises for Jacada Travel and their team for the exceptional Argentina vacation excursion they put together for us and and two other friends. Their organization, assistant and attention to all details from planning our trip through completion made for a perfect adventure! We loved the personal, small group attention with drivers, tour guides, hotels, airport pick up and transfers, and restaurant reservations- every aspect was arranged which allowed us to experience a relaxing, stress free and exceptional vacation! We’ve already highly recommended Jacada Travel to friends and will continue to do so!
Jacada planned a fabulous tour of Southeast Asia for my daughter and I. We had a guide at every location with a private transfer. The trip itinerary included the perfect amount of guided time and free time. All of our guides as well as Jacada made recommendations of things to do and places to eat during our free time. Our tours included a number of off the beaten track venues which was an added bonus. Additionally, our guides changed the tours at times to meet our requests. We stayed at excellent facilities where we were spoiled with luxurious rooms, fabulous pool settings, and excellent venues both for relaxing and eating. Jacada was available by email, responding timely to my questions and changes. We will definitely be using Jacada to plan our next adventure.
Jacada travel offers an outstanding service and delivered a trip tailored exactly to our needs.We got a wonderful trip designed to Bali and Komodo islands that catered for all our preferences with no exception. It is high quality all along the way with a very knowledgeable and friendly guide. The hotels were hand picked and spot on to our likings.
I never use tour companies, always choosing what to do and where to stay myself. When I had a business trip to Argentina and wanted to piggyback some touristing, I found my self short of time and knowledge and decided to call some tour companies. The week was great and I’m glad I called Jacada
Great planning and implementation of travel itinerary. We recommend it to friends after each trip.
Jacada took care of us from beginning to end, taking our executive team on a trip of a life time. They planned everything flawlessly and made sure that, even on the short notice of our trip, we had everything booked and planned to perfection. You would do well going anywhere with this Company. Amazing!
Jacada Travel did a super job of arranging every detail of our adventure in Argentina. Based on our input they arranged tours/outings that were great! We had knowledgeable guides who were local to the area we visited which made each tour very special and memorable. Jacada handled all in-country flight reservations and assisted us at the airports and all transfers to/from airport/hotel and tours/hotel. We also worked with Jacada on dining selections and Jacada made all dinner reservations in advance for us. Jacada took all potential stress out of our trip by being so attentive to details. I highly recommend Jacada Travel and would use them in the future.
Jacada did an outstanding job planning our vacation. The itinerary perfectly balanced exposure to, and gaining knowledge of local cultures with the creature comforts westerners are accustomed to. The exceptional parts (and there were many) include the outstanding guides in each country, the luxurious hotels, and of course the exacting coordination of everything.
I would not hesitate to recommend them and to utilize their service for my next trip.
We had an outstanding experience with Jacada on our trip to Chile in April 2018 (Santiago, the Atacama Desert, Valparaiso, and wine country.)
They did an excellent job of setting up our flights, guides, and car trips inside the country, and of answering various questions along the way.
They especially outdid themselves in setting us up with Phototour in Valparaiso, whose young proprietors talked with us in depth about the Pinochet era of military dictatorship in 1973-1990 and Chile’s resumption of democratic rule thereafter. We were especially interested in this as Americans resisting the Trump administration, and wanted to talk to thoughtful Chileans about the history of their resistance strategies instead of just going to the Human Rights Museum in Santiago (which we did.) Our guides were very well-informed about this history — their families had suffered under Pinochet — and it was fascinating to get their perspective first-hand. I’m grateful we had the opportunity to talk at length with young Chileans instead of just tromping around looking at things. I wouldn’t hesitate to recommend Jacada to travelers wanting a deeper experience of a country.
From initial inquiry to end of our trip to Vietnam and Cambodia, the entire experience was exceptional. Our agent, Keith was extremely professional and helpful in adjusting a private tour to fit our interests. No detail was missed. As an example, our food preferences were communicated to our guides and were fulfilled everywhere–in Hanoi on a street food tour, on an isolated river or at a dinner in a country villa in Cambodia. Our guides were knowledgeable and accommodating and made sure we had the most complete experience at every stop.
Jackda sent us helpful documents clearly outlining flight and tour itineraries. Hotel choices were exceptional–excellent locations , amenities and staff. One even included a secluded villa with our own private pool.
Without question, I would again use Jacada’s services for another trip.
Lily at Jacada Travel arranged a flawless journey for my daughter and I. From the meet and greet at the airport on arrival, to all our accommodations, tours, and transfers, everything went perfectly. The Santa Cruz11, Lily’s recommendation, was the perfect way to explore the magic of the Galápagos Islands. Thank you to everyone who made this a trip of lasting memories! Jacada and Lily have my highest recommendation!
Our family traveled to Vietnam using Jacada Travel’s services. We couldn’t have been happier. Everything was planned for perfectly before and during the trip. Not a detail was forgotten and the trip was effortless for us. All we did was enjoy. Keith went above and beyond to ensure that we all had a fantastic time. I will be using their services to book our next trip.
Excellent. Kate listened to what I wanted and planned a worry free, easy vacation through the Maldives and south India. I would recommend Jacada with no reservations.
Excellent experience with Jacada, through a complex custom itinerary of private drivers and guides. One minor snafu with train tickets, that was dealt with quickly and efficiently. The rest of a nine-day trip in Portugal and Spain was flawless. Three out of four hotels were excellent, the other was good.
Jacada is not inexpensive, but worth it.
This was a vacation with many moving parts and a lot of logistics. Yet, everything worked like a charm and all connections worked without a hitch. This allowed us to enjoy our journey from S. Africa, through Namibia, on to Botswana and finally to Zimbabwe and Zambia without requiring us to run down loose ends. And all hosts were amazing. Truly a memorable vacation! Jon and Jacada we than k you.
Our trip to Peru was absolutely fantastic. From setting all the itinerary up (with Susann’s and Berni’s great help) to the warm reception while there and all the way to getting to know a wonderful guide like Edgar that took such good care of us for the entire stay.
A fabulous first time experience in a marvelous place with the nicest people around taking good care of us.
Highly recommend to everyone.
Everything was so well arranged. The accommodation was fantastic, the guides friendly and knowledgeable. We had a wonderful holiday in Peru and Brazil.
When travelling to a foreign country, safety can be a major concern. Jacada Travel made sure that our travel arrangements were never in doubt. Also, all of the elements of our trip were of the highest quality. We had a great time.
We had an outstanding custom tour in Japan planned by Kate and her team right during the cherry blossom!
My employer recently implemented a sabbatical policy which allows for a four week paid sabbatical every five years. With plans to take my sabbatical in 2018 and New Zealand at the top of my travel bucket list, I reached out to Jacada Travel to plan a memorable four week New Zealand holiday. Travel consultant Katie Holmes was a pleasure to work with and was incredibly helpful and knowledgeable – especially given she had lived in New Zealand for four years. Katie spent a generous amount of time helping me plan my four week long holiday – booking amazing accommodations, some wonderful excursions, as well as my rental vehicle. She also made some excellent recommendations for sight seeing, activities, and restaurants throughout New Zealand. Everything was seamless from the upfront planning to my entire trip from the moment I arrived in the Bay of Islands to when I left Queenstown. This is my fourth time using Jacada Travel and they never disappoint. I highly recommend Jacada to anyone looking for luxury travel and an unforgettable travel experience.
At the start I will say that Jacada are not the cheapest you will find, but we initially chose them because of their complete attention to detail, their flexibility and their complete understanding of our requirements and were we glad we did!!!
From the start and throughout, the whole experience was seamless, our every whim was catered for in exemplary fashion and we experienced the best of everything South Africa had to offer, from Capetown, The Garden Route (the Plettenberg Hotel was amazing), The wine Region, The Kruger, Rovos Rail and Victoria Falls, everything was beautifully organised and every detail attended to.
Jonny Humphreys and Angela were just great and we appreciated their attentions throughout the trip with little notes in our hotel rooms to welcome us and offer advice specific to the region, a very nice touch.
They even booked a meal for us at a top restaurant, The Food Barn, on our return from Cape Point and what a meal it was!
We are well seasoned travelers to all parts of the world but without doubt this was the best organised and most amazing experience.
Katie and the staff at Jacada did a great job selecting really wonderful B&Bs and hotels for us. The drivers we had were so informative and helpful.They accommodated us when we asked for something unique–a lunch reservation to celebrate our wedding anniversary, a special garden tour.
However, when we were confronted with dealing with Cyclone Hola on the North Island, it was a little hard to get advice about what to do. We had to resort to making our own arrangements to fly out of Auckland to Christchurch in the wake of the cyclone.
thoughtful and complete planning – Jacada provided a trip of a lifetime
Jacada Travel exceeded all of our expectations during our recent vacation in Japan. Their planning and scheduling reflected an accurate, perceptive understanding of our family’s wishes. Jacada’s execution was flawless. We were spoiled daily with top guides, detailed instructions and helpful tips. As the trip proceeded, it became obvious that Jacada put in a lot of hard work and skilled planning behind the scenes to make our trip easy, luxurious and a truly memorable experience.
Excellent attentive agency to deal with
We are frequent travelers who love to research where we are going and handle our own reservations. In planning an extensive trip to New Zealand, I knew specific places and lodges where we wanted to stay in the north and south islands, but decided we needed professional help to fill in gaps. We were lucky that we stumbled into London-based Jane Dumble at Jacada Travel. New Zealand is one of her beats and she got what we wanted immediately – beautiful vistas, great spots for hiking, luxurious accommodations, exceptional farm to table dining, and exciting activities. She not only secured the best accommodations at the places we had already planned to visit, but booked us at amazing lodges along the way that we never would have known about. She also helped us map out a trip with the right combination of domestic air, ferry, helicopter and car travel throughout New Zealand. Frankly we were a little uncomfortable with Jacada’s policy of one overall price with no breakdown of costs. That said, we were extremely pleased with their overall service and we had a spectacular trip. We highly recommend Jacada and Jane’s team.
Great service, efficient, detailed, very professional, highly recommended , our trip was very well organized, accommodations , excursions and restaurants suggested were outstanding, Great team work
This is our second experience with Jacada and we will not hesitate to recommend this company to anyone. We have been blown away by the beauty of our various itineraries, the kindness of our guides, the incredible hotels and restaurants picked for us. Everything has been perfect from the moment we sat in the plane at JFK airport to the moment with returned back to the US.
What a fantastic trip to Andalusia, thank you for managing to squeeze in all the sites and attractions we wanted to see while still keeping it relaxing and fun. A real treat of a holiday with friendly and experienced guides, loved every minute of it!
I would highly recommend Jacada and would use their services again. They are knowledgeable of the area they take the time to really understand what your needs are and their availability is phenomenal. Every detail was very well worked out. The only thing we were unhappy with was one extremely expensive hotel they did not come anywhere near our expectations. I believe this had to do with new management.
You will be in excellent hands with Jacada and can relax and enjoy your trip without having to think about any arrangements whatsoever
Jacada Travel has earned our trust and business from here on out! Katie Holmes was exceptional and defines the epitome of customer service. We have worked with several travel agencies over the years and I wish I met Katie and Jacada Travel 15 years ago.
Outstanding experience. Thanks to Jonny and team.
We had a wonderful experience this February. We visited Sri Lanka, Laos, Cambodia, and Hong Kong. The trip was planned with Kate
Herz at Jacada Travel. She did an amazing job creating a month of memorable activities. The guides and drivers she engaged were professional and knowledgeable about the countries and sights that they shared with us. Kate mixed up the transportation and we experienced planes, trains, boats, tuk tuks, kayaks, and the automobile. The hotels we stayed at were all lovely with wonderful service and food. This was our second trip with Kate and with Jacada. Last year we had an incredible 26 days in Myanmar. I can’t wait to plan our next adventure with Jacada! They are an excellent and thorough travel company to work with.
A true Dream Vacation was planned for us by Jacada! We loved every minute of it, and we kept thinking that it couldn’t possibly get better … AND IT DID! The guides we had were wonderful and exceeded every expectation. We visited Cape Town and the Cape Hope and the Wine Country and had a fabulous experience at the Earth Lodge for safaris and spent time in a spectacular river lodge and visited Victoria Falls! Memories for a life time and all perfectly planned by Jacada! HIGHLY RECOMMEND!!
We planned, booked and recently returned from a trip to Australia with Katie Holmes and it was magical! This trip, for a milestone birthday, was a once in a lifetime dream. The reason we chose Katie and Jacada was the experience and knowledge of our destinations and the relationship we built with her along the way. We did not want to miss a thing nor waste time on the trip, but we did not want to feel rushed and frantic about it We wanted to have the assurance that we saw the things that we weighted heavily as “ must do’s” along with a professional’s point of view on must do things from their experiences. And we wanted a five star experience.
Planning phase was methodical with lots of dialog and emails and once we had the basic framework of the trip, Katie mapped out the order of things which was a huge benefit. We had flexibility with a couple of outings that we wanted to book ourselves. Katie worked with an in country travel company for flights which worked very well and when we invited friends to join 6 months after our trip was booked she made those arrangements which meant changing dates slightly. We had something like 8 in country flights. There were LOTS of logistics.
I would sum it up as trust. Although we had a couple of hiccups along the way, Katie took care of us. Katie also had firsthand experience with each and every one of our hotels as she has stayed many times at each so the recommendations are from personal experience. Similarly with restaurants. We spent the time to plan a trip with a company and a person that we had the confidence in to deliver the trip of our dreams. So much so that we will be booking an Asia trip with Katie and Jacada for 2019!
Excellent customer care from start to end.
Excellent trip from start to finish.
Our second trip through Jacada and both were great. They take the worry out of traveling, the side trips, hotels and airport pickup are excellent.
If you choose Jacada , ensure you explain in detail what type of traveler you are , because luxury travel doesn’t mean you don’t want adventure ( or you may not )
Our experience with Jacada Travel was excellent. The guides, the lodges and the planning all worked like clockwork. Very glad to have chosen Jacada as our travel advisors. Would definitely do it again!
Jacada created the perfect dream vacation to Cape Town, Cape Hope, the Wine country, Sabi Sabi Reserve and Victoria Falls. Wonderful guides. Luxury accommodations. Picture perfect. Highly recommend!!!
Jacada is terrific! I have worked with them twice and they provide outstanding service, excellent itineraries, and create memorable experiences. I will work with them again and I highly recommend them.
This is a great travel company. No detail is overlooked. You will not be disappointed!
Jacada Travel was excellent in planning our three week trip to Vietnam, Cambodia & Laos. Every aspect
of the trip worked out as planned. We recommend them highly.
I can’t say enough about our Jacada experience. Our trip was fantastic. 5 countries and flights. It was smooth sailing. Hotels were fantastic. As were our guides and drivers. A couple hiccups but nothing that slowed us down. Two of our dinner reservations were not under our name. Our guide in one city gave us the travel company it was under. The other, I had no idea, but we did get into the restaurant. Those were the biggest issues. I do think Jacada should take note of this for other travelers. Other than this, our trip was flawless.
Worked with George from Jacada over the past year on a trip to Antarctica and he was fantastic! Always enthusiastic and professional. Even after arriving in Buenos Aires and an unexpected storm hit the Drake Passage and we were unable to cross and see Antarctica, George worked quickly to arrange a back up itinerary and helped us enjoy our time in Argentina and Chile. Will definitely travel with Jacada again in the future!
Jacada Travel was really great to work with and helped me plan an amazing honeymoon. They were knowledgeable and responsive throughout the planning stages of my trip. They also offer unique, private excursions and activities that sets them apart from other travel agencies. During my trip, they were very thoughtful in adding little personal touches (such as having floral arrangements and welcome notes at each of the hotels) to make our trip extra special. They were also very helpful during a food poisoning incident that happened while we were abroad. They really do take care of everything and all the details from the moment you arrive until the moment that you leave. It was such a convenient way to travel and would definitely recommend Jacada Travel for anyone looking for an one of a kind experience.
We had a wonderful experience and Jacada took care of us all along the way.
We enjoyed an amazing adventure in Northern Norway and Sweden thanks to Melania and Jacada Travel.
Jacada provided an excellent service.
We had a fantastic experience with Jacada. Katie was so helpful right from the beginning to help us narrow down where we should go in New Zealand. We gave her some points of what we like/don’t like and she rolled with it. We had a chat with her again before we left and she gave us a few more pointers and suggestions and then we were off! We had nice notes and surprises at the hotels throughout our honeymoon which was such a nice treat. We were never worried about getting from place to place or the timing of our activities. Katie was easy to get a hold of by email if we had any questions throughout even around the holidays. We had the most unforgettable trip and Jacada/Katie to thank for setting it up. We would definitely recommend!
Jacada is an excellent travel agency to use for a big trip or honeymoon. The are incredibly organized and Kate did a great job matching activities that fit our personalities and interests for our trip. Would highly recommend.
The representative for the agency that was tasked with organising our holiday was very attentive to our thoughts, ideas and interests. Having our holiday planned minimised any stress with planning and maximised what we managed to do activity-wise, whilst we were enjoying ourselves.
In country support throughout our stay was also excellent and allowed us to relax and enjoy ourselves…a very pleasant and personally tailored service.
The one small “niggle” that did occur during our holiday was some erratic driving that resulted in my family feeling scared and travel sick. In itself, I understand this was out of the control of Jacada and we reported our experience. As a result I decided to pay additional to fly to the next destination instead of drive…only to be picked up for the transfer from hotel to the airport by the same driver, with the same driving.
My family and I had the most amazing time in NZ. The memories will last a lifetime. My 6 year old was amazed by all of the wonderful places we stayed and activities we did. The whole trip was planned by Katie and Matthew. I wholeheartedly recommend using Jacada for all your travel needs. Katie and Matthew were extremely professional and helpful throughout the entire process. Katie left us handwritten notes at each location with suggestions. We were so pleased that we are working with Jacada again to set up my Husband’s 40th bday!
It was a positive experience working with JAcada . They were professional and knowledgeable. One of the things that stood out with jacada is their responsiveness during the booking stage and also while we were on vacation
During the trip we had a few issues and all we had to do was contact Jacada and these issues were immediately taken care if
Attention to details of any special requests I gave; type of hotel, food preferences, staying off the beaten path
Professional and thoughtful team that is wiling to walk the extra mile for its clients. Highly recommended for those who are visiting unfamiliar or less developed places where safety, comfort and hygiene may be issues. Jacada has got it all covered.
Guide and transport services in Quito were excellent – really made the entire trip. On time courteous, informative and very helpful getting in and out of airports.
Emily, Susann and their team at Jacada organized an incredibly memorable family vacation to Chile for us! The itinerary was well-organized, the properties we stayed at were wonderful (the Singular in Patagonia was jaw-dropping!), and the personalized service of our guides, once on the ground in Chile, were simply great! All of the little details were covered in such a professional way that all we needed to do was enjoy the breathtaking beauty that Chile has to offer.
Whether the next destination is Chile or somewhere else in the world, Jacada Travel will plan and deliver a vacation experience that will undoubtedly exceed your expectations in every way. We look forward to partnering with Jacada when planning our next trip.
Our South Africa travel planner Mr. Jonny Humphreys is superb. Jonny did a great job accommodating our wishes and tastes to make our vacation a great experience. The most impressive aspect was attention to detail. Selected hotels were of very high quality in service and decor. We would recommend Jacada !
I used Jacada to put together an 8-day trip to Costa Rica for my mother’s 70th birthday. Overall, they put together a fantastic trip. The three places they chose within Costa Rica were all superb destinations, given the kinds of things we wanted to do. The hotels were very luxurious, with great service. The activities were terrific. And, the guides and drivers they arranged were all on time, professional, friendly and knowledgeable.
Jacada’s service and communication prior to the trip was impeccable. They asked a lot of questions about each of the people on the trip, so they could design a trip that would meet everyone’s needs. They were able to work within our budget. And, they were highly communicative, such that we had no anxiety about what the trip held in store or what to do at any point.
I only had two fairly minor qualms. On one leg of the trip, there were a few activities that were not quite as described in the communication materials they sent us beforehand. I take it this was an issue with Travel Excellence, Jacada’s partner on the ground in this area of Costa Rica, but nonetheless, the descriptions were a bit off. And, there was one activity we wound up not doing due to natural circumstances (the turtles just weren’t hatching that week!), which is obviously not their fault, but I had to chase them down for a refund two weeks later. They should have been proactive about providing that.
Overall though, we had a great trip that everyone, ages 11-70, really enjoyed.
My Asia travel specialist Rachel was super nice, professional, communicated well and designed the perfect trip for me and my adult daughters. She caught my vision so clearly! All the small details were so expertly attended to and that made this BIG trip to Thailand the best!
We recently returned from our second Jacada planned trip. From the initial planning stages all the way through to the end of the trip the service is simply phenomenal. By working with our travel planner we were able to design a travel experience that exceeded our expectations. Every step of the way we felt confident that were always well taken care of and that every need would be taken care of. The guides we met along the way were all highly professional, experienced and knowledgeable. They helped to make every day a real adventure. Our accommodations ranged from extra nice to genuinely spectacular and unique. The lodging options that Jacada provided ensured that we could not make a mistake when choosing accommodations. We would not hesitate to recommend Jacada to friends and family.
We had a great trip to Argentina, well planned with many wonderful surprises! The guides we’re knowledgeable and interesting. The hotels were very nice with lovely views.
wonderful experience throughout. everyone i dealt with at jacada was helpful, thoughtful and thorough. will definitely be using them in the future.
Great vacation for our family. Transitions were seamless and every experience was spot on. Highly recommend!
Excellent advice on duration of stay, things to do, places to stay, even restaurants. Local knowledge was exceptional. Was always happy to do a little “hand holding” on various issues. We will use them again.
Katie was very helpful and knowledgable and the experience was superb
Hotel was fabulous, tour guide was great!
Incredible stay in Singapour
Excellet experience! Our travel advisor did a fabulous job planning our trip and creating an itinerary that met our family’s requests. We were able to simply enjoy our trip knowing every detail had been handled from the airport transfers to our activity reservations. We would highly recommend this company to anyone and plan to use them again for future travels.
Exceptional Experience ! Our family had the best planning help and met the best services / people possible thru our journey on this trip to South Africa. We were celebrating our 25th Anniversary Wedding and a family get together. We had a blast ! Thank you and keep up with your good work !
Over the Christmas season we used Jacada to organize our trip to Peru. The team was extremely knowledgeable during the planning phase, and the on-ground team were exceptional. They recommended several unique day trips that were outside the standard tourist fare which really made the trip extra special. I would not hesitate to recommend Jacada Travel and we will definitely use them again in the future.
I would 100% recommend Jacada Travel.
The customer service is spectacular and our trip was far beyond my expectations. We had so many amazing guides during our stay in South Africa and I really don’t think it would’ve been possible without the help of Jacada! There is only so much research you can do on a country, but being paired with a professional who lives there was no doubt what made our trip extra special. There is no better travel agency in my opinion. I highly recommend them for helping to plan your next dream vacation!
It was Perfect! Limos, flights, hotels, tours all on time and great quality. It took all the pain out of doing it myself. I will use them again! Thanks Jacarda Travel my trip to Australia was wonderful
Great experience, with each aspect of the trip carefully and thoughtfully composed. Favorite of all the cities was definitely Udaipur.
Planning process was smooth. We took the recommendations provided by Rachel for accommodation and we were surprised at each stop for the uniqueness of the facility, great location and/or history. Our itinerary included activities that connected us to the people and the land more intimately. The guides and driver set up for us was all top notch. A great 12 days in India!
Our travel professional Tess started out as a travel planner but ended up becoming a friend! She was so diligent and took the time to know our family and listened to what we had i mind for our itinerary. Then she took all of that and came up with such amazing suggestions- our hotels, guides, restaurant reservations- all carefully planned for us. I would recommend that everyone use Jacada Travel! I will certainly do so again! Our memories from South Africa and Kenya are priceless- thanks to Tess and Jacada Travel!
We recently returned from a multi legged trip to Australia
Jacada arranged every detail except packing our suitcases
All our flights transfers tours and hotels were perfect and best of all
No surprises or additional costs
I will use them every time we travel
We love working with Jacada! Rachel Beck helped us plan every detail of our recent trip to Singapore, Bangkok and Myanmar. In addition to multiple transportation modes, including planes, trains and boats, she scheduled an awesome balloon ride over 3,000 pagodas in Bagan. The accommodations were first class, and the guides that Jacada provided in each city were well-informed and very professional. At each destination, we arrived to a personalized note from Rachel that welcomed us to our latest stop and kept us abreast of any changes to our itinerary. We would happily recommend Jacada!
Absolutely outstanding! From Cape Town to wine country to safari. A seamless, exciting, and worry free trip. Thank you, Jacada.
Excellent adventures and guides throughout our trip.
Extremely customized trip with private guides and private transfers. Every planning detail taken care of for you. Wonderful suggestions given to you during the brainstorming part of the planning. I use Jacada for my trips to The Galapagos Islands and to France. Both were trips of a lifetime.
Great service. Absolutely no need to plan and worry-free to travel to exotic places. It is all sorted out and the local guide is excellent. From pick-up to departure, we feel well looked after! Thanks.
Well thought out itinerary with attention to the little details. Just about everything went extremely well. There was a variance on the itinerary one evening due to a mix up, but they remedied the situation to our satisfaction upon our return. All in all we had a wonderful trip. Looking back I know we definitely avoided complications, hassles and disappointments by putting ourselves in their care.
All details of the trip were thoughtfully planned, well organized, and ran smoothly throughout the trip. We had experiences that would not be possible if we had organized it ourselves.
Everything from the itinerary, to the choice of the hotels, to the local guides was really excellent and contributed to make my 3 weeks in Myanmar and Laos a wonderful experience.
I like to travel alone and often don’t use agencies but I think Jacada is definitely worth it!
Knowledgeable agents helped plan the entire itinerary. The locations that we visited were selected after the agents learned of our own interests. These locations were fantastic and the experience was what we were looking for. All arrangements were made by the agents and these arrangements were impeccable. Essentially, because did not have to do a thing, we simply enjoyed our vacation.
My husband and I, we had a wonderful experience in Thailand, Jacada Travel customize the itinerary to our wishes. They asked us what we wanted to see, what kind of experiences we wanted and they delivered. The guides were dedicated professionals, they gave us safe drivers and good vehicles. The hotels were very nice, clean, with all kind of amenities. The food was great and safe.
If you go to Thailand do not miss the elephant farm, it was the best part.
Thank you Jacada we loved our trip, we have amazing pictures and videos and awesome memories.
We had superb service from all Jacada’s team members and local agents and guides. We were delighted with our trip and would recommend them to anyone who wants a memorable experience.
For example, Kate, who has travelled extensively to our destinations, listened carefully, quickly understood our wishes and needs, and designed our trip to fit us. She rapidly adapted the trip details based on our feedback and followed through to the end to make sure we were happy.
Gilda and the concierge team helped us navigate the many details planning the trip and helped us make changes when we were en route.
Jacada’s agents and guides at our destinations were all very knowledgeable, friendly and welcomed us to the culture, history, sights and cuisine of their local area. All the travel arrangements clicked without a hitch on our trip.
Having used Jacada Travel twice now for major trips (one to Antarctica and the other to Bhutan, Nepal and India) I would not use any other travel agency. All of the staff is extremely professional, responsive and have planned *the* most amazing trips for me. Jacada has taken the time to determine exactly what I was looking for during my travels, my budget and my preferences for how I like to travel and came through with flying colors on all fronts. I cannot rate them highly enough.
Jacada,in particular George,advised and arranged our trip to Galapagos,the Sacred Valley,Machu Picchu,and the Amazon forest.It was a bit of a hectic adventure rather than a holiday,but the arrangements were seamless,the guides perfect,the hotels exquisite.In fact everything that their website boasts!Without all their expertise it would have taken a lot more than the three weeks which we had available.
We wouldn’t hesitate in recommending Jacada and plan on using them again.
I’ve traveled around the world and used many travel agents and companies. Jacada is simply the best. My recent trip to Chile and Easter Island went off without a hitch, a testament to the professionalism of this fine organization. A friend and I have already booked our next trip with Jacada.
We visited Australia for 10 days and had an ambitious goal of seeing the Gold Coast, Great Barrier Reef and Sydney. Ja Ada travel worked with us to design a trip that was an excellent mix of rest, adventure and exploring. They perfectly dialed in the types of accommodations we prefer and worked directly with the hotels to convey our plans. Kudos for a job well done.
Chile Excursion—Great recommendations and services. Recommend without reservation
Decadent from start to finish. Best customer service I have ever experienced.
Above & beyond helpful
This is the second trip Jacadsbplanned for us. The first was an extraordinary experience in South Africa. This trip was to Peru and Ecuador. Jacads did a wonderful job arranging our hotels and guide. Alll were superb. They also found a tented camp for me in the galapogos since I dodo not want to stay on a boat. It was. Beautiful and definitely the right choice. I would not hesitate to use Jacads for my next adventure
I have traveled extensively for leisure and business and have always put together my own trips. For our honeymoon, we decided to give a bespoke experience a shot. I thought it was overkill, but was curious to try. We chose to go to Slovenia and Croatia. I have to say, the experience was so wonderful, to the detail, from the knowledgeable yet friendly guides, drivers, the efficiency of the private transfers, the private tours, the kind of activities that may work for you, activities that you may not know exist, when you put all those details together, the experience is at another level. I don’t know if I will remember the places I visited 10 years from now, but I will definitely remember how I felt during my honeymoon. Needless to say, we will be contacting Jacada again.
Every detail was attended too plus more!
Since the safari camp follows the model of African safari tents I feel that they were one notch under and more pricey.
I expressed my honest opinion at the camp.
The biggest difference was alcohol beverages were not included. For what we paid this should be included as the Kenya Safari trip did.
Also, lighting in the tent needs to be changed. Much too dark I couldn’t find any of my items for days!
Excellent start ..to… FINISH!
Lily Bunker and her team wove together my ever changing plans seamlessly!
Great travel suggestions as well, as i added a last minute “detour” to Machu Picchu ….again it was done with no disruption.
Local Tour guides were very good (along with the drivers and “transfer” hosts).
One minor hiccup was immediately rectified without any fuss!
i am looking forward to our next trip(s)…..thanks very much….best regards, Ray & Alice Del Savio
Truly Unforgettable Trip to Myanmar!
I went on a trip planned by Jacada to Myanmar this past October. This was such an unforgettable and incredible trip! From the pre-planning to the actual trip, Jacada really went above and beyond what was expected to make this an amazing trip. The guides in Myanmar were second to none; hotels extremely beautiful, comfortable, and clean; itinerary just perfect with all our last minute requests accommodated; and the sites were so unique and memorable.
We were a group of 5 people ranging from 77 years old to 45 years old and all of us are seasoned travelers. We all agreed that this trip was the best and the most memorable one. Myanmar is such a beautiful country and we felt very safe the whole time. We cannot thank the team at Jacada enough, especially Rachel and Gilda, who worked very hard on all the small details to make this truly an unforgettable trip. We have used several other travel operators and we all agreed that Jacada is second to none! That is why this was my second trip with the company and I already have my third one booked. Thank you again team Jacada!
Working with Jacada was a truly exceptional experience. Not only did they competently check all of the boxes expected of a travel agency, but they far exceeded our expectations with delightful surprises and outstanding activities.
We were able to easily see Buenos Aires, hike on and cruise by glaciers in Patagonia, and even enjoy a real asado at a 19th century estancia. They are experts in listening to client needs and translating them into amazing memories.
Jacada Travel helped plan a trip to Peru for me and my boyfriend this past October. Lily Bunker worked closely with me developing an itinerary that was personalized and perfect. Her team, including Susann Pietschmann were in contact with us throughout the planning process and made adjustments along the way to accommodate our needs.
The attention to detail (even personalized notes in each hotel room), stellar guides and incredible hotel accommodations were beyond impressive. Not to mention recommendations to some of the best restaurants in the world. It seemed they thought of absolutely everything.
I must call attention to Marco, one of our guides. He was with us during our stay in Sacred Valley, Cusco and then for our trek on the Inca Trail. A time span of about 8-9 days. We were so fortunate to have him as our guide. A complete professional, Marco was passionate about his country. He shared so much of his knowledge of the history of Peru and the Inca people. We truly feel we had a unique, personalized experience and in turn, fell in love with the country as we learned about the peruvian culture and people.
This was the first trip with Jacada as I usually manage the itinerary for our travels myself, but not anymore. We cannot say enough about how well worth it was to just “let go” and let the Jacada team take care of everything.
JACADA TRAVEL planned our trip to Argentina and Chile and it was perfect: their attention to detail, sound advice and great suggestions catered to our personalities, their ability to maximize our experience by making the most out of our trip, all resulted in one fantastic honeymoon perfectly planned from beginning to end. We felt very pampered without being overwhelmed… We will definitely be using their services again in the future for such long trips that include complicated itineraries.
My wife and I (based in the US) worked with Rachel Beck at Jacada Travel to design a 17-day trip for two people to Indonesia and Singapore, including bird watching, nature travel and cultural exploration. We had never been to Indonesia, and relied strongly on a well-informed travel partner to listen to our travel preferences and come up with an agenda that met our goals. Put simply, the experience was outstanding. Rachel and Jacada Travel assembled a completely seamless and unforgettable experience. Everything was taken care of down to the last detail, and the sense of personal touches really enhanced our experience by eliminating any in-trip worries. The planning took place over a long time period, but was always timely and kept up to date, despite the distance in time and distance between parties in the US and UK. We had never worked with Jacada before, but look forward to many more opportunities in the future. Unreservedly recommended for anybody looking to do the same thing.
My husband & I had the delightful opportunity to travel to Vietnam & Cambodia for 2 weeks. Keith & the entire Jacada team could not have been more accommodating, with every detail being executed to perfection, from the transfers & hotel choices, to the adventures & cultural excursions created to match our tastes & fulfil our hopes to learn of the beautiful people, places & history. Having travelled over my birthday, Jacada even managed to create a wonderful set of surprises to help in the celebration. We would gladly use Jacada again & have come to think of Keith & some of the Jacada chosen guide teams as friends. This was an experience that will leave cherished memories for the rest of our life, & we are looking forward to working with Jacada to create more amazing adventures moving forward.
Tremendous trip – everything was excellent with remarkable attention to detail
Jonny is a pleasure to work with and we cannot thank him enough. We contacted him about 4 weeks before our departure date and he planned us the most amazing trip to Southern Africa with not much time to spare! He is is extremely knowledgeable about the area and made us feel like we were in good hands from our very first conversation. From the time we landed in South Africa to our very last minutes there, he made us feel like royalty. The guides and lodges he chose were above and beyond our expectations. He was always available to chat should anything go wrong and we never felt alone. We cannot say enough good things and have already passed his name onto more than a few people interested in a similar trip. We cannot wait to use him and Jacada again!
Fabulous service….Anton and Byron came through immediately when we had issues that needed to be resolved. Great vacation specifically designed for our needs.
After many back and forth in planning, Tessa and Angela made my trip to South Africa a dream come true. I didn’t want just a sightseeing trip, I wanted to experience the culture, the good and the bad. My short time in the Townships of Largo and Cape Flat, meeting and talking with locals was enlightening. I also wanted a culinary experience the foodie tour with Anine from Cape Fusion was joyful day. The winelands was beautiful and the ending with the safari at Camp Jabulani with the elephant experience are memories I’ll not soon forget. Thank you for making a dream come true.
I cannot thank Jonathan and his team for putting together our South Africa experience. From the time we landed in Cape Town to our departure everything was first class. All of our guides were very friendly and knowledgeable about the areas we visited. I would recommend Jacada to anyone for a well put together travel package.
Jonny designed a safari in Tanzania for my group and it was everything we hoped for and more! It was a seamless, painless process from start to finish and they were able to easily accommodate some last minute changes in our plans. Angela was available to answer any questions I had about the trip and even gave me some recommendations about Cape Town, which was above and beyond the call of duty since Jacada had nothing to do with our trip to Cape Town. Everything was very professional, payment was quick and easy, they sent over a very helpful and very expensive looking information package a couple weeks before (and were very patient when multiple attempts had to be made to deliver because no one happened to be home during the day). Everything went smoothly and exceeded our expectations. Highly recommend and I would definitely come to them again!
I was sceptical at first about Jacada as we had only got their name from media and after some research.
It got worse when I had to change person who was dealing with me thrice as previous ones were off on vacation so there did seem some loss of not having a personal travel agent.
When we did embark on our very well pit together trip we were most pleasantly surprised.
There were few if any hiccups and in the few days we had we did get a comprehensive taste of South East Asia.
The guides were amazing.
The only thing I would change is the street food tour in Kuala Lampur which though we were adventurous with experiences we found a bit off puttingly real.
All in all I would certainly recommend Jacada and their partners in Asia.
Amazing experience, my wife and I will look to the Jacada team for all our international travel. We have already recommended them to two of our friends.
Do yourself a favor and give them a call.
Wonderful experience! Excellent Safari, beyond expectations. Thank you Anton Noll and the Jacada team for organizing such a fantastic vacation. It couldn’t have been better!
We traveled to Cambodia and Vietnam for three weeks in October, 2017. We are an active retired couple traveling with our 86 year old uncle whose mobility is limited. Jacada had several phone interviews with us in the planning stages to learn as much as they could about what we wanted to see, where we wanted to go and our traveling styles. They definitely fulfilled our expectations for the kinds of experiences we wanted to have, and for us that meant getting out into the countryside and having contact with the rural populations.
We can’t say enough about the quality of the trip. The hotel accommodations were well appointed, immaculate, with friendly, gracious staff. The guides were knowledgeable and helpful, the drivers made us feel comfortable and safe in the midst of crazy traffic. The trip included two cruises, one on the Mekong River and one on HaLong Bay, both run by Heritage Lines which we would highly recommend to anyone traveling in this region. The planned activities and the pace of travel were all excellent. So my uncle could participate there were always wheelchairs provided, and rides in sidecars, rickshaws, tuktuks, and cyclos around the cities.
Should we need a travel company to help with more travel we will certainly call on Jacada. They won’t disappoint!
Karen and Roger Hamilton
We planned our trip with Tessa van der Walt at Jacada Travel in NorthernTanzania. This was our second trip to Africa, so we had certain expectations that on this trip were met and exceeded! Attention to detail was impeccable. But further, the properties and activities that were recommended were very well thought out and planned to provide us with extraordinary experiences. We booked our safari with Legendary Expeditions, a bespoke safari company. The accommodations were outstanding but, more importantly, the people we stayed with were wonderful. We have found that a travel agency is only as good as the people they contract with to provide the services to the client. Jacada we found to surround itself with excellent resources for all aspects of our travel. We would not hesitate to use them again.
Jacada organized a fabulous trip to Japan for us this September. It was seamless in everyday from our accommodations, guides, drivers to the choice of places to visit and eat.
We were extremely impressed with the gracious communication during the planning of the trip all the way through to the end.
THANK YOU JACADA
Jacada Travel made our first trip to South Africa a memorable one. We did not realize in the correspondence that only duffle bags could be taken on the small aircraft that took us to Singita lodge. This created some logistical issues which for a higher cost, Jacada solved for us.
Other than this minor hitch, they organized a great customized trip from Cape Town until we left from JBG. They were more expensive than couple of other alternatives but it was worth it. Singita Lodge was outstanding
The staff at Jacada are excellent and would highly recommend them to plan your trip. They will be on our list to call for our next trip
Jacada travels was 1st class all the way. Very accommodating and down to earth. I’m very happy to have found Jacada travels for a lifetime experience.
Trip went off without a hitch. Itinerary was well planned and we had no issues with timing, guides, etc. Hotels were outstanding.
Transports were always on time and clean. Guides were fantastic
Jane put together a wonderful vacation for us in New Zealand! The accommodations were fantastic and local tours fabulous.
We had a wonderful experience in Tanzania. Jacada Travel made all the arrangements. The lodges, camps and guides were all fabulous choices. Everything was arranged ahead of time, and all the transfers were efficient and without problems. All of the people that took care of us, from the drivers to the camp managers and safari guides were lovely, professional and excellent. Jacada made it all so easy. All we had to do was sit back and enjoy the trip of a lifetime!
The staff at Jacada are friendly, informative, flexible, and well-organized. The trip was amazing and everything was flawless. We felt not only well-taken care of, but that we also fully got our monies worth with the quality of trip and the service they provided along the way.
Beautifully organized–would not have changed a thing. Thank you for the best trip ever!!!
We are very glad we went with Jacada versus a local travel agency. We were a little weary of communicating over the phone and via emails, but the Jacada group have the experience first hand of going to the countries, places, even restaurants you want to visit, and I think with this approach, we knew exactly what we were getting out of a trip because Jacada knew exactly what they were giving. The trip itself was amazing and everything seemed to be taken care of for us. This allowed us to just enjoy our surroundings. So great!
My six grandchildren said this was the best trip we had ever taken and they have
been to Hawaii, Europe and also enjoyed several cruises with Disney and other cruise lines. Costa Rica is a wonderful country to visit but certainly the great work Susann and Jen did by helping me to plan the trip,providing great guides and choosing wonderful hotels for us including the Peace Lodge where the children received extra special attention.
I am a travel agent and would recommend Jacada Travel to any clients who wanted a special trip.
and Jen did
helping eplthaction On
Our travel planners listened to what we wanted from our trip to Sicily and devised an itinerary that was everything we asked for. And more. Lovely hotels in each city, excellent guides and drivers throughout, and a number of really fun, unique experiences. Excellent on the ground support as well. Next time, we will ask for a bit of down time in the schedule. But we would definitely work with Jacada again.
Jacada travel put together an experience of a lifetime in Iceland. I loved working with Melania and Michele. Everything was perfect. The guides Bergita and Thor were exceptional. I would use them again for another destination!
We have planned two significant vacations with Jacada. Both were great vacations. One went seamlessly, one went very well but could have been smoother.
We just returned from a wonderful Swiss vacation planned with us by Jacada. Every single detail was executed perfectly! From the knowledgeable guides in the cities and the Alps, to the drivers and the hotel personnel, there was not a single complaint by any of the 4 us. Michele was easy to work with and responded in a very timely manner. I would highly recommend using Jacada for any trip you’re planning.
Very good trip to Peru and Ecuador. Fabulous local guides and beautiful locales chosen. One particular hotel in Quito was just ok but the others were wonderful. Small details were taken care of. I also got help for my stolen cash in terms of police filing etc. Well done Jobi and Jacada. I will recommend Jacada to friends and am looking forward to my next trip with Jacada in December.
Highly responsive and knowledgeable about the local scene. Finds exceptionsl local guides, services, accommodations and restaurants. Very responsive to client’s specific interests and desires.
I have traveled with Jacada for the first time last year to Peru with a group of friends and since then I have been traveling with them and planning trips ahead to many destinations ! excellent Luxury arrangements and a very helpful ground team at the destination
Fantastic itinerary, outstanding service and attention to our interests. They did such a good job listening, helping and guiding. We were so happy with our honeymoon. Only critique is that they have good inside knowledge on accomodations and other nuances in a country and there were some things that caught us by surprise and we would have appreciated notice about those things.
Excellent service! I will for sure recommend Jacada to my friends. Thank you Joyce, you have done everything for us and made our trip so smooth. All of us had an wonderful time!
Jacada Travel is trustworthy agent. You can have them to plan your luxurious tours itinerary exclusively. I definitely will choose them again for my next trip. Cheers!
I could not have had a better travel experience! Kate Herz was able to plan a last minute India extravaganza that proved to be exactly what I hoped for and more. The drivers, guides, and in country support were all beyond expectation. Even when we needed to fly rather than drive due to a local protest my in country guide sorted everything quickly and without disruption to the joy of the trip.
Really nice trip to the Galapagos and Equador. Very well done!!
This is the second time we have traveled with Jacada. Each time it has been a wonderful experience. They seem to have everything covered. All we had to do was show up and have a great time.
From start to finish, Jacada Travel did an incredible job of organizing and laying out our almost 3 week trek to South Africa and Namibia. All of the details were attended to, and each individual we met along the way was superb! It would have not been easy to plan our essentially private light aircraft to the remote parts of the country, but Jacada made it seamless and the folks in country from our pilots, to private tour guides were fantastic! We would without reservation use their expertise again – perhaps for our next trip sooner rather than later!
I received a custom vacation. I told the representatives who was traveling , why we were traveling and what we expected. They designed the perfect trip for our family. They told me exactly what to expect and were there to meet us on every step of our vacation. We had a wonderful time with no worries I would definely use this company again. Thank you.
My wife and I used Jacada to plan a honeymoon to Tanzania. We wanted to do a week of safari and a week on the beach. Right from the initial phone call (which they did on the weekend, working around our busy work schedules) Jacada made it easy for us. We got back from the trip a few weeks ago and our high expectations were exceeded by trip they had arranged. There are probably cheaper ways to go to Africa, but if you want to have an incredible time and not worry about any of the details, definitely use Jacada.
Jacada, and specifically Jonny, who arranged our journey through Uganda (2 days gorilla tracking) and Tanzania (7 days Safari and 5 days Zanzibar) was thorough and complete in every aspect of this arduous task for my family of 4. I knew the moment we first spoke and his quick turn around with an itinerary complete with everything we had discussed, that he was the person and company that we would use. Jonny kept in daily contact with us as he proceeded through the numerous bookings. Along the way, due to availability there were some bumps that Jonny dealt with in an open and honest manner always presenting us with options. In the end, we danced with Gorillas and observed the great migration including 3 specatucar crossings. Jonny’s suggested itinerary, which we followed to the letter was clearly well thought out which is not surprising given his vast and intimate knowledge of this region of the world. Unlike most, we started in the north (Serengeti) and ended in the “south,” Tarangire. To a guide, they all said that doing it that way was brilliant. Jonny checked in with us daily along the way and everything clicked without a glitch. Every handoff was smooth and timely. Given the number of lodges and “light aircraft” flights, I was amazed at how smoothly everything went. In summary, it is without any hesitation that I endorse and support Jacada travel for any of your travel needs. We look forward to our next journey with Jacada.
Excellent…. It was 4 years ago when we used Jacada travel service for the first time. We went to South Africa. The guide and the hotels they have chosen for us were great. Overall service was excellent. Base on this experience, We used
Jacada again to arrange our trip to Iceland and once again it was unforgettable holiday. Now my husband has retired and have more time to travel. We definitely will use Jacada again for our next trip.
We decided to travel to Japan with minimal lead time. Kate was very knowledgeable and did an incredible job pulling together an itinerary that was tailoried to our family’s interests in a short amount of time. Our itinerary and guides were incredible! This trip was a real treat as we were so well taken care of all we had to do was sit back and enjoy the experience.
This was our first trip with Jacada and I can’t wait to book another vacation with them. The Jacada team are very professional and dedicated to providing an unforgettable vacation experience.
I’ve just returned from another luxurious adventure with Jacada. I trusted Jacada with my more exotic adventures like Antarctica, Iceland, Greenland and The Galapagos but Jacada made my travels in Europe just as exciting. The attention to detail is impeccable and the Guides are World Class.
Jacada Travel is a well organized operation. They listen to what exactly you would like to see and experience during your travels and create a personalized intinerary to fit those needs. The accommodations they found for us were special and added to our unique experience. The guides were superb! I would highly recommend Jacada Travel.
We didn’t have to lift a finger.
We had a wonderful trip. Every detail was accounted for and every step of our travel was smooth and luxurious. The Jacada team was patient with the small tweaks we made along the way and always responded to questions promptly. The guides that Jacada picked for our tours were extremely knowledgeable and gave us a one of a kind experience. Our safari was incredible and we couldn’t have asked for more beautiful accommodations, a better lodge staff and ranger team.
Jacada Travel is amazing! They planned and coordinated a top notch vacation for my family that was a trip of a lifetime. They did not miss a beat and thought of every detail and there was not one hiccup that occurred during our 2 week vacation. We can’t wait to plan our next trip with Jacada! Thank you!!
Our first safari experience and what an introduction! Faultless organisation by Jonathan at Jacada Travel. This included friendly, punctual drivers, knowledgeable personal guides, luxury camps with amazing food and smooth internal transfer arrangements.
Thank you very much.
Jacada is amazing! Our recent trip to Vietnam and Cambodia was the perfect vacation for our family of three! They made sure every aspect of the trip went flawless I can’t thank them enough!
Everything very well organised, people meeting and greeting were aways dead on time and very pleasant company. Accommodation, food etc. in all cases excellent and all guides very informative and helpful.
Only one reservation. Despite being given some guidance by Jacada we found tipping very awkward. I hope we were generous, because we received a fantastc service, but we really did have difficulty deciding who and how much to tip.
Jacada was terrific – they threw together an Iceland trip for our family with a week’s notice – and it went quite seamlessly! They have excellent quality contacts and guides and were a pleasure to deal with.
Our trip to South America was the second time we have worked with the folks at Jacada. The bottom line is our travel planner Emily and her team listened to our likes and dislikes in regards to travel and the experience we enjoy. She hit the nail on the head in terms of designing and planning the perfect vacation. Our guides were exceptional, they knew what we wanted before we did! I will certainly use Jacada again for our next adventure.
Kate helped us plan our recent trip to Borneo, Java, and Bali, and it was wonderful. Our guides were excellent – very informative and helpful. The hotels that Jacada booked were superb. The trip was everything that we expected, and some. This is the second trip we have planned with Jacada Travel. We had a very good experience working with George several years ago planning our trip to Argentina and Chile. We would definitely recommend them.
The entire planning process was a breeze. Kit immediately understood what we wanted, and was able to come up with something that fits into our requirements even on the first proposal. We really enjoyed our time there! Thank you so much Kit! 🙂
We had the absolute trip of a lifetime thanks to the planning and organization provided by Jacada! Anton and Angela at Jacada planned every minute of our trip perfectly, paying such attention and detail to all of our previous discussions regarding our likes and what we were hoping to get out of the trip. Every moment of this trip was unforgettable, and we can never thank Jacada enough for all their effort and incredibly personalized experience they gave to us. I would recommend Jacada to anyone who really wants a 5 star experience to change their lives!
We just returned from our second trip, planned by the team at Jacada Travel. Once again, the overall experience was exceptional. No detail is lost by their team. We felt we were in very good hands, during our entire trip. We spent 20 days in Peru, including the physical challenge of hiking the Inca Trail. Our guide made changes on the fly, to accomodate my difficulty with the altitude, without which I probably would have been forced to turn back. With his experience and knowledge, I was able to successfully complete the hike. There is so much work that happens before departure, seriously, they think of everything. Thanks once again. I have and will continue to highly recommend Jacada Travel.
I have been dreaming about going on safari in Africa my entire life. Johnny, &Beyond, and Jacada did an outstanding job! I will always hold this trip close to my heart and remember it forever. I am already planning to go back to Africa in the future and I will use the same company! The customer service, the organization, and the experience was perfection! Truly! Thank you from the bottom of my heart! -Jayson
Jacada Travel curated a flawless travel experience for our family to Ecuador and Peru. Our trip was packed with activities ranging from mountain biking, hiking, snorkeling, cooking classes and cultural and architectural tours. All of the guides provided by Jacada were super friendly and knowledgeable. The hotels and restaurants recommended by Jacada were fantastic as well. This was a trip with a lot of moving parts – travel by planes, train, car and boat – all without a hitch! I highly recommend Jacada Travel, and will use them again in the future.
Great pre-trip planning, excellent accommodation choices and private driver/guides. Quick to respond to unexpected events and make up for any mistakes.
Byron from Jacada handled our honeymoon to Tanzania & Zanzibar. It was a trip of a lifetime. Every bit of the trip was perfectly planned out and we didn’t have to worry about a single thing. Seamless transfers and pick-ups from place to place. The accommodations were perfect and we’re so happy we listened to Byron’s expertise and advice. Thank you so much again for an unforgettable trip. Hope to book with you again soon!
Colleen & Julio
Jacada Travel did a phenomenal job for my family and me in planning our time in Argentina. Our early June trip included several days in Buenos Aires, the Patagonian Lake District, Southern Patagonia Glacier, and some time at the beautiful La Bamba ranch north of B.A. Just a perfect trip. Time in each location was just right. The weather was perfect for hiking the Patagonian Lake District, exploring The Glacier National Park, touring Bueonos Aires and riding with the Gaucho’s in La Pampa. The local guides who looked after us in each of the areas we visited in Argentina were top notch. I can’t imagine how our trip could have been any better!
This review is for our latest trip booked through [email protected] to Namibia.
Jacada Travel has been there behind us from the start of our very first honeymoon/safari in Tanzania, and has grown along the way as we developed an interest in wildlife photography. They have learnt our new preferences along the way, and has planned and delivered a travel experience that STILL manages to impress and amaze us. We have tried another safari company in between, but in our experience it has only made too clear the competency and thoughtfulness of Jacada Travel is far above the rest. For example, on long car transfers, they always make sure they have little snacks and drinks in the vehicle prepared for us – it’s a very minor detail that we took for granted. They also book us the best rooms/tents possible – we were so grateful for the awesome waterhole view at one of the camps we stayed at that wasn’t visible from all the tents – Jacada really took the time and effort to look into the details (including campsite layouts) to get us the best. Their planning is meticulous and full of little personalized surprises that really make you smile – thank you Joyce for the surprise baked cookie + ice cream!!!
Above all, we feel SAFE planning with Jacada – safe that our experience will be smooth from beginning to end, safe that any problems will be looked into promptly, safe that we’re getting the best rooms and service from the lodges, safe that we’re getting the most compatible guides for our interests… it’s why we come back again and again to Jacada Travel.
Joyce at Jacada travel was exceptional. She was professional, organised, paid great attention to detail, and gave everything a personal touch. We really felt looked after on our trip and were able to completely relax because everything was taken care of. I highly highly recommend this company, and we will certainly travel with them again.
The team at jacada left no stone unturned when it came to our South African luxury vacation. From the private guides to the wonderful restaurants and their knowledge of the best accommodations, my wife and I had the experience of our lives. It was life changing. We had absolutely no problems the time we were there. It was perfect!!!! Jacada is not only a travel agency, they create memories and change your life with the beautiful vacations they create!!! Thank you all at jacada travel!!!!
Byron from Jacada Travel planned the perfect Iceland vacation for us. Not only did he listen to my requests and implement my ideas, he organized the trip in such a way so that each experience built on the previous one. The other staff at the agency was in continuous contact to make sure that our packing list was complete and that we understood our itinerary. Our trip was filled with excitement, and our guides were specifically selected by Byron to match our family’s needs. We could not have asked for better guides – they did everything they could to ensure our experience was the best it could be. Iceland is not an inexpensive place to travel to. We may have spent a bit more using the finest travel agency, but it was a worthwhile investment in ensuring that our trip was phenomenal.
Best travel company out there!
Wonderful hotels, guides and drivers. A great way to experience a portion of a beautiful country.
From the day I contacted them, from New York, and told them that I wanted to go back to Japan on a trip centered around Naoshima the art island, they listened to me, ask for my preferences for food, hotel etc….
I knew it would be expensive, because I chose only 5 stars hotels and the best around, but it was worth it, worth every penny. I travel alone, so I enjoy spoiling me. Their local correspondant was very efficient in changing a plan when i wanted, and i had first class guides (english speaking) and drivers. I felt like a princess. In every hotel i had a little note from Jacada, and at Benesse house (Naoshima island), they knew that i wouldn’t be able to have room service, so they gifted me with wine and nibbles. I thought it was a sweet gesture.
I would definitely recommend them. I lived in UK for 5 years, and I always though that the brits were the best for travel, very precise, very stylish.
Thank you again Jacada team. I will see you again!
It took us a while to write this review, as we were trying to find the right words, but honestly Jacada left us speechless!
Katie Holmes -The Australasia Travel Designer – was brilliant! She knew exactly what she was doing, everything she recommended exceeded our expectations!
We do consider our selves lucky to have chosen Jacada to handle this “once in a lifetime” trip..
Thank you Katie & Jacada, for an unforgettable honeymoon.
Professional, detailed, thoughtful, worth the price.
JACADA Travel was amazing to work with. Katie was able to put together an absolutely amazing trip for us. We only wish we had more time! From Sydney to Ularu to Lizard Island the entire trip was spectacular. First class
adventure the entire way! No regrets!
Thank you for the well organized trip. Amazing guides and drivers.
Honestly, the most incredible experience of our lives. Everyone on the Jacada Travel team was kind, responsive and made everything so easy. We love Jacada Travel and look forward to many more trips to come!
I have already recommended Jacada to a friend. A marvelous experience and your staff could not have been more helpful and knowledgeable.
Fantastic service, great employees and top-class arrangements
Our trip to South Africa and Zambia couldn’t have gone better . We left the planning to Jacada and the entire trip was scripted in a professional and first class manner . Every detail was considered and covered . We visited capetown, the South African wine lands , went on a safari and visited Victoria falls and each and everyone of these visits created special memories thanks to the great trip plan that Jacada put together .
Jacada Travel arranged our family holiday in South America , including the Inca Trail and
Galápagos Islands. The arrangements were faultless and much exceeded our expectations
Jacada thought of everything! Their expertise and foresight made our trip to Peru an incredibly memorable experience. I don’t know where my next trip will be taking me… but I know that Jadaca will be behind it.
From the initial phone call to the welcoming home call our holiday could not be faulted.
Our first stop was Rio, our guide Marcelo was first class, he moved our itinerary around when it rained so we always had something interesting to see. Our driver Alex made us feel very safe, a very careful driver who was there by magic to pick us up after visiting sights.
Rio exceeded our expectations, thank you George for understanding my needs and getting the itinerary just right.
On arrival at Picinguaba after a four hour drive from Rio I was faced with a rather steep climb up to Pousada Picinguaba and I did mumble “you are dead Georg”!, however the climb did not prove a problem and the Pousada was excellent.
Our guide at the Iguassu Falls could not be faulted. The falls were magnificent, they were the reason for this trip.
The last five days of our trip were spent on the Aria Amazon cruise boat, what a splendid way to explore the Amazon.
Thank you George and Suzanne for the welcome notes in all of our hotels, it was a very nice personal and appreciated touch.
This was the first time we have used Jacada and would highly recommend and use them in the future.
Once again thank you for a trouble free holiday.
Susan and Jonathan
21st April -6th May 2017
My husband and I recently experienced our third adventure with Jacada Travel in Chile for my 30th birthday. As with our previous trips, each step of the process was exceptionally thorough and personally tailored to our individual style of travel. I am a planner by nature, and tend to invest significant time in researching/planning my trip. Despite this, I rely on Jacada Travel for their expert first-hand advice and for their unique exploration opportunities. We also love that each accommodation is excellent, and every tour/exploration is at the highest level with the most knowledgable guides.
Jacada handled our trip flawlessly! All of the guides were very personable and each lodge was exceptionally well equipped and comfortable for our stay. Even better, Jacada arranged wonderful little touches and extras all along the way that really made our honeymoon feel so special!!!! Thank you Jacada!!
always the best
they are at the top. the all trip was very well organize.
Our travel consultant out together the perfect trip for my son and I. There was a great balance of sightseeing, physical activity, and museums. Our tour guides spoke perfect English, accurately gauged how much information we could absorb, were highly informative and just plain nice. The hotel accommodations were spot on perfect choices and the exact level of comfort needed. I will 100% use Jacada again for my next travel adventure.
George organized a tour for us which was absolutely suited to our needs. Not only did he put this together, but he did so on very short notice after another tour company cancelled our tour on quite short notice. From the time we arrived at our home airport in Toronto at the start of our vacation, until the date that we arrived at our leaving airport in Quito, Ecuador, at the end of our vacation, George organized this tour every step of the way. Not only were the drivers and tour guides on time and extremely helpful, but George himself arranged to leave notes and treats for us along the way to greet us as we arrived at each of our destinations. These extra “goodies” were unexpected but surely provided my wife and I with much pleasure and delight. I would not hesitate to recommend Jacada to others and, in fact, I have already done so in the first week following my return from vacation. Thank you so much for an amazing experience!
We just returned from a three-week trip to Peru and Ecuador arranged by Jacada. While we normally schedule our own travels, we wanted to see Machu Picchu, the Amazon rainforest, and the Galapagos and knew we needed help. After reviewing several companies, we decided on Jacada because of its experience, positive reviews, and responsiveness. We found Jacada to be outstanding in all regards, from planning to execution. Our representatives were Emily and Suzann who were very knowledgeable about South America and who provided detailed information on transportation, guides, hotels, restaurants, and excursions. They also were exceptional in helping us determine a budget and offering options that would meet it. For example, we really wanted to stay at the Sanctuary Lodge at Machu Picchu and have a suite for our Galapagos cruise (both pricey) and were perfectly happy to stay at a Marriott or Hilton in other cities at a lower cost. Both Emily and Suzann kept in constant touch during the planning process, responding immediately with emails or phone calls. They even got us restaurant reservations in Lima at Central and Maido (5th and 8th in the world, respectively). The trip turned out to be perfect in every way. Our tours were fantastic, and our drivers and guides were outstanding, always prompt, very friendly, and helpful. This was particularly important during challenging times, such as the 6-hour delay from Machu Picchu due to a landslide on the train tracks; Adrianna and Antonio were there waiting for us and smiling and got us to Cusco at 2am! Emily and Suzann also kept up with us during the trip with small notes at the hotels and a lovely gift of alpaca scarves. Because of the attention to details and overall quality of the trip, we would not hesitate to book with Jacada again and highly recommend it.
I really enjoyed working with Jacada Travel for my family trip to Iceland. Melania’s enthusiasm for the location was contagious, and she put together an incredible package for us that included hotels, tours, and restaurant reservations. The folks on the ground in Iceland were also incredible. I would book with Jacada in the future for sure.
Jacada did a marvelous job setting up an interesting itinerary for our 25th Anniversary trip. I can’t recommend them enough. I am looking forward to planning my next journey with them
Every detail was taken care of with amazing insight! Our trip was a once in a lifetime experience thanks to George and Jacada! We boarded our flight and let Jacada’s expertise take over. Everything was perfect!
I needed some late season planning for a Galapagos trip – a destination I was at a loss to know where to begin. George quickly brought me up to speed, educating me as to my options, and then just as quickly put together a wonderful trip. He and his team held our hands throughout, making sure all went as smoothly as possible. Would recommend Jacada for anyone looking for assistance with their vacation travel plans.
George and Susann created an incredible experience for us. It was tailored exactly to our wants and needs and their recommendations were spot on.
In particular, their handling of the logistics on a multi-leg, two week trip was excellent – all we had to do was show up and everything was already taken care of. They also provided us with a native Jacada representative for part of our trip to help us get about. In one example of the value he added, we would have certainly missed our flight home had we not been with him. He was also funny and knowledgable and just a pleasure to travel with.
Their communication skills are also excellent, both while we planned the trip and while we were traveling.
In conclusion, now that I know the value that Jacada adds, I’m not sure I would plan a logistics heavy international trip without them.
Kate E from Jacada Tavel planned our trip to Vietnam and Cambodia. She did an amazing job, we loved the entire trip. The trip was filled with many delightful surprises and special details. I will refer all my friends and family to her. I hope to have her plan many more trips for us.
All the Jacada people were great to be with. They assisted us from the planning through to the execution of our journey. The home office people were very knowledgeable in setting up our travel plan and the guides and drivers got us to all the places and informed us well regarding the sights.
Machu Picchu was the center point of our adventure and the assistance of our guide Nilo made it every bit of our expectations and then some.
Visiting the Sacred Valley in advance of M P gave reference to the role and life of the Inca nation and made the visit to MP much more worthwhile.
Also, feeding the baby Alpacas that morning was great fun……..
As an added bonus to our trip, we were set up with a cooking class in Cusco that was fantastic for us. Peruvian cuisine organized by a master chef and then able to enjoy it all was our best meal of the trip.
Top notch! I brought my daughter down to Patagonia and I didn’t have to worry about a thing and we felt so safe and taken care of every step of the way.
Love love love
Jacada Travel is a superb travel agency. From the time you book your tour until the time you return, Jacada is always there looking after you. Their connections are extensive and every individual hired (whether a guide or hotel staff member, etc) is incredibly solicitous, reliable and knowledgable of the country/place being visited. They are also personable and fun to be with and never dull or pedantic
I can’t think of another travel agency I would rather have booking my next vacation than Jacada. They’ve provided us with a fantastic trip, great experiences from beginning to end and all stress free — that’s priceless.
Friendly service, high end, professional and well informed .
We’ve taken 2 adventures with Jacada – South America (Galapagos, Machu Picchu, & Easter Island) and the Arctic.
Jacada staff provided excellent planning and follow-up that led to seamless and worry-free travel. Although costly, it’s well worth it – especially since we were able to pay off our trips in monthly installments.
Bo & Sandy
Excellent planning, service and follow-through. Very friendly staff as well. I will definitely recommend Jacada Travel to friends and family and use them again.
Beyond expectations! Work with George and Susann and you will have no worries! My wife and I live in the USA and needed someone to coordinate our trip to The Galapagos Islands, Sacred Valley/Machu Picchu, and an Amazon River Cruise. Our trip was flawless and a guide was holding our hands at every juncture. Go with Jacada for an incredible journey!
Thanks for the opportunity to applaud these good folks.
Jacada Travel planned a spectacular trip for our family to Patagonia. Emily knew the area very well so her expertise helped put together a trip that met the entire family’s expectations. Emily and the entire team was there for us when something unfortunate occurred at one of the properties where we stayed. I can’t thank Emily and the entire Jacada team enough.
We greatly enjoyed planning our trip with George and Susann of Jacada, and sharing with them our excitement about the places and people we were going to see. Once we got underway, they made it clear that they remained willing to help, and that assurance was tested during a small medical emergency near the beginning of our trip. George stayed in touch, and coordinated assistance via Jacada’s local partner. We were gratified to find that he energetically stood by his earlier commitment to offer such help in the (we thought) unlikely event it would be needed. We were also pleased by the friendly professionalism of the guides arranged by Jacada and its local partners.
Thank you so much to Melania and Michele for making our experience in Iceland so wonderful. Every day was thought out, down to the smallest detail, which made our trip as easy and enjoyable as possible. You guys at Jacada Travel are AMAZING!!!!! Can’t wait to plan the next one.
Marc and I had an absolutely fabulous trip to Myanmar. We were there for almost a month. Jacana Travel had every detail worked out perfectly. We enjoyed every minute. A big thank you to Kate Edwards at Jacada for planning such a perfect trip and creating such amazing memories!
Had a great time and everything went smoothly. Ocean Spray was a great boat for the tour. There were 15 guests, 1 guide and 11 crew on board. There was great attention to detail and the needs of passengers.
Jacada helped us plan a two week trip to Malaysia and Singapore. We were extremely fortunate to have Rachel Beck as our travel planner. Rachel/Jacada excelled in every way. Rachel did a great job from start to finish. From our very first phone conversation she listened and quickly developed a solid understanding of what we wanted and then designed a perfect itinerary. Rachel was always available via email or phone, always responded very promptly, and was always a pleasure to work with. All Jacada documentation was received promptly, was always correct, and contained the appropriate level of detail.
I highly recommend Jacada, based upon my experience with Rachel
I couldn’t have asked for more. Everything was taken care of; all I had to do was show up.
I’m not someone who ever uses a travel agent, I normally just book everything myself, but we used Jacada for a trip to Argentina and they were absolutely outstanding. Easy to use, very available and catered to exactly what we wanted.
A top notch travel company that listens to the customer, organizes & coordinates your wishes, and then ensures the Dream comes true. Every aspect of the trip was managed by the best of hosts, guides, and drivers; they treat you like family. All hotels were easily 5 Star in quality, service, and staff ethic. Jacada is totally trustworthy and worth your time, effort, and associated travel costs. Do not travel anywhere else in the world without first using Jacada to ease your travel concerns and make your bucket list a reality.
The folks at Jacada started by asking questions of what we were looking for in our desired South African experience. They made recommendations and happily and patiently worked with us as we made our selections. They were very knowledgeable about how best to plan our sequence of destinations. As a result, our entire experience met or exceeded our expectations.
We experienced some minor hiccups along the way (through no fault of Jacada), but Jacada helped resolve the situations really quickly and ensured that we were able to continue to enjoy our holiday.
The folks on the ground that Jacada works with are top notch. A good deal of homework has obviously been done to ensure a positive experience.
You can rely on Jacada to help you plan a top-flight holiday.
Jacada Travel helped us plan a very special holiday to Quito and the Galápagos Islands in February 2017. Both Emily and Susann put together a stellar vacation plan for us – every last detail was suited to our specific tastes and desires. All drivers, guides, accommodation and experiences were nothing short of fantastic. They were kind, helpful, fun and professional. The Galápagos Islands are not to be missed, we are so glad we got to experience them. Quito was both beautiful and extremely interesting. We had the most wonderful holiday. We would not hesitate for a moment to recommend Jacada Travel to help anyone with their holiday dreams. It is an outstanding travel organization. Well done Jacada! Thank you so much for everything you did for us.
Donna & Bryan Alexander (Calgary, Alberta, Canada)
Joyce did an excellent job of arranging all the logistics for our 3.5 week holiday to Vietnam and Cambodia, to such an extent that after day one, I didn’t worry about where I was going or how I was going to get there as I knew we were going to be well looked after. Our holiday was a mixture of both cultural and military history experiences, and Joyce was able to satisfy both requirements, even engaging guides who were well versed in the more subtle aspects of military history. Joyce identified some fun and different experiences for us to do, so we obtained a good cross section of the culture and the people. We stayed in very good quality hotels both of a more boutique nature as well as those of a more main stream nature – having gone with Jacada once and understanding how they select and test out the hotels their guests are to stay in – I would probably use more boutique hotels next time. Joyce also provided some excellent suggestions for evening meals and made our reservations before we left so that we didn’t even have to think about at the end of a very busy day – “where are we going to eat”. Even when a two night side trip had to be cancelled because of bad weather conditions (fog) that was set in, the Jacada team with our guide came up with a new arrangement for a different location within a few hours – seamlessly and very well executed. I have no hesitation in recommending Joyce and the Jacada Travel team – my husband and I had a really wonderful holiday.
Jacada guided us throughout Vietnam and Cambodia–and did a superb job. We had a complicated trip–many boat rides, trains, and flights and guides picking us up. Everything worked! Jacada also came up with a handful of unique experiences–a private concert and dinner, sunset boat cruises with gin and tonics, stops at tiny restaurants, and more. Did I say rides in carts pulled by oxens? A unique and lovely holiday. Thank you, Jacada!
I located Jacada Travel on a random internet search. I booked travel to Vietnam/Cambodia, on a personal trip for my wife and myself. The service was great..very knowledgeable guides ,great hotels, and they kept in contact with us during the entire trip. I would strongly recommend Jacada Travel !!!
Typically we book our trip ourselves, but this trip we decided to book with an agency as we were going to lots of different places in Asia. We spoke with Rachel who planned our trip with us after a long conversation with my husband about our interests and things we wanted to see and do. The itinerary presented was well put together and everything went smoothly throughout our trip. It was nice to have someone else do the planning. Rachel got back to us in a timely manner if we had questions and always followed up with a call despite the time difference as we are in Canada. I would definitely use Jacada again. We enjoyed the privacy of the trip and all the details they presented. This was definitely a once in a life time trip!
Our family of 5 adults met in Guayaquil, coming from three different cities across the USA. All transports from the airport to the hotel Hilton Colon were arranged and made easy for us. Jen arranged a city tour for the next day, which was the perfect introduction to the area and the right amount of time. We departed for the Galapagos the day after.
The Eclipse was our floating home, with about 35 fellow passengers for the next week. We explored 10-12 islands, saw countless endemic birds, sea lions, iguanas, tortoises and even a penguin or two. We could not have been more pleased with our naturalists, the food and the superior quality of service we enjoyed on the Eclipse.
It would have been nice to know ahead of time that there would be a separate group of people, who had booked through another company (Abercrombie and Kent), who then had the advantage of a concierge who accompanied them, set up their beverages (wine) and signed them up for excursions before the rest of the passengers had a chance to do so. In such a small group, this felt like an unfair advantage. Guess you get what you pay for. Being surprised by this once onboard, while annoying, did not ruin our vacation.
Our return to Guayaquil was as easy as our coming, and we were back at the Hilton Colon in time for their New Year’s Eve party to end all parties (extra charge for that). Incredible food, decorations, music and service. Viva la vida local!
Jacada was wonderful to work with. After we booked the trip we considered changing the dates. Rachel created another itinerary for us and was quite patient while we decided what to do. During the trip they checked in with us to make sure the car, driver and hotel was working out and they called to let us know that one of our flights would be delayed. I have no problem recommending them to friends and I look forward to traveling with them again.
We had a wonderful trip planned through Jacada. We enjoyed the venues and the excursions. This is a beautiful place we’d recommend to anyone who wants to go on a new adventure.
Jacada Travel was totally unknown to me when I called them for general information on our trip. They were totally knowledgeable and offered many suggestions for improving our experience. They were always readily available to answer any questions and handle any issues. The end result was a fabulous trip that we never could have imagined.
Thanks to George & Susann at Jacada, we had the most amazing adventure in Argentina and Chile. George picked 5 places for my family (my husband and me and three kids — 17, 15, 12) to visit — all incredibly distinct and special. During the planning process we had many talks about what kinds of things my family would love and he totally got us. Each stop offered something incredible and at the end of our journey, we couldn’t decide on a favorite hotel or experience. It was all fabulous. The logistics were also without a hitch as all transfers were perfect. We were taken care of from the minute we arrived until the minute we left. I can’t say enough about Jacada and their services. They gave us a trip of a lifetime.
Always knowledgeable about hotels, excursions, etc., amazingly efficient and attentive to detail, and dedicated to creating a one-of-a-kind travel experience. Top-notch!
I have taken two trips now that have been coordinated by Jacada and both were amazing. The services were very professional and the travel consultants were always available to answer questions or make adjustments to our plans. The providers they select in country are top notch. I would not hesitate to recommend their services. They really make travel planning stress free!
We have used Jacada 3 years in a row for Christmas holiday travel both in South America and the Iberian peninsula, and each time they have organized a memorable and hassle free vacation experience. We have recommended them to our friends and are happy to do so by this review in a more global way.
Jobi did an excellent job organizing our 2-week maiden trip to South America! She gave us many good suggestions on sightseeing, food and accommodation . We ended up with a 14-day trip exploring three Wonders of the World! The trip was well paced according to our liking. Jobi was mindful of our likes and preferences, and indeed commendable in her efforts to ensure we were comfortable & well looked after in every city. For example, she made sure each hotel we stayed in were well aware of our food allergies; and we were so impressed that one of the hotel team already knew of our preferences when we dialed for room service) !
Jobi also took time to attend to the many questions we had prior to trip.
Jacada’ recommended local guides and concerige sevices were well received. They were always on time and waiting at every destination. This is especially crucial for us as we were traveling across the world to a very foreign land.
Thoroughly enjoyed ourselves!
I came across Jacada travel researching a trip to Galapagos Islands and after speaking with a consultant over the phone, they prepared an itinerary suggestion for our trip. From this point on, it really was the attention to detail that set Jacada apart. Rather than a simple itinerary, we were sent a link to a personal website that had our itinerary set up, with photos of the places we’d stay, the things we’d see. It was easy to tweak the itinerary to adjust for our preferences, and the price was competitive with booking each component of the trip myself, without any of the hassle.
When we arrived in Ecuador, we were greeted at the airport and transferred to our hotel. The next day, the same guide and driver picked us up at the hotel and took us on a half day city tour. Our guide was extremely knowledgeable, spoke excellent English, and was greeted with hugs and kisses at every site we visited – it felt very much like we were on a VIP tour.
At every hotel, there was a hand written note from Jacada, personally addressed and wishing us a pleasant stay.
My only criticism is that you can’t book bits and pieces through Jacada – it was an all or nothing service. We’d booked accommodation in Mendoza separately and I would have loved to have Jacada organise our local tours whilst we were in the area, but on inquiry, that wasn’t an option, which was disappointing. I can understand why they wouldn’t want to solely arrange tours as a service, but given we’d spent a considerable amount with Jacada on the Galapogas itinerary, I would have expected them to extend the same level of service to the rest of our itinerary, irrespective of whether the accommodation was booked through Jacada or not.
Having said that, we are planning our next vacation and I will definitely see what Jacada can offer for our trip to Europe.
Two weeks in Japan – our second trip with Jacada. Great advice on where to go, what to do, where to stay. Lots of ideas and experiences we just wouldn’t have found on our own. Terrific organisation and logistics on the ground. Really outstanding service and can’t wait for our next trip!
I chose Jacada virtually sight unseen–simply by plugging in “luxury safari in South Africa” last February. Several company names came up and I began corresponding with two. Quickly, Tessa at Jacada stood out because she immediately grasped what our family was looking for and what we needed and understood the parts of the tour that I didn’t even know how to ask questions about. She created a luxury tour with lodges, hotels, private tour guides and transportation that was literally seamless. While we were too late to get into the lodges we thought we wanted, Tessa found us lodges that were easily comparable or better. We were so pleased with all that she did to make sure we felt comortable, confident, and so happy on our 12-day family trip.
Every aspect of our trip was well arranged. Every person we encountered on this trip was pleasant and willing to go the extra mile to make our stay memorable. Chile is a beautiful country, inhabited by very friendly people. Lily did a great job working on the nuances of our itinerary, which needless to say worked perfect.
Jen Richt planned a wonderful trip for us to Chile and was responsive, attentive, and thorough. We would highly recommend her
Absolutely incredible! Makes me kick myself for not using Jacada or a travel agent before. Every detail was taken care of, making it incredibly relaxing for my son and me. Jen was very attentive and the special little personal gifts made the trip extra special. International travel can be stressful, especially with children, but private pick-up at the airport and guides handling all the little details is worth gold. This really is a first-rate personal travel service. Thank you Jacada!
I’ve traveled to Ecuador and Myanmar with Jacada Travel and let’s just say you can count me in as a repeat Jacada Traveler. Everything was planned out in detail for us, custom tailored to our needs and interests, so that we didn’t have to worry or think much other than to just relax and sight-see during our trips. The transition from one city to another was seamless, with local tour guides handing us off to the next tour guide and making sure we checked in at each airport smoothly. I won’t spoil all the wonderful things we received during our travels with Jacada, but just know that traveling with them exceeded our expectations.
Jacada was very helpful in planning and taking care of our first trip to Iceland. We didn’t know what to expect from this country so it was great that they were very informative from the beginning. They even made sure we felt at home by having our local snacks at the hotel when we arrived. Our accommodations and our guides at Iceland were also excellent. Definitely would use Jacada again in the future!
Incredibly trustworthy travel agency that is a one stop shop for the trip of your dreams.
First time visiting Peru and I got really sick getting over there – probably food poisoning from something I ate before I left US. Jacada and their guides were with us every step of the way, getting me the medical attention that I needed and they were all so caring and flexible. With their help and the help from the local hospital, I was able to recover fully in 2 days and resume our trip – even climbing up to Wayna Pichu afterwards!!
Thank you Jacada, Lily, Susanne and our local guides Nilo, James, Daniel, Marisol for the most fabulous 25th anniversary trip!!
Jacada took the time to ascertain our priorities when it came to designing a package for our trip to Ecuador and the Galapogos Islands. Everything went off without a hitch. The guides were excellent and their choice of accommodations was first-rate.
Out trip to South Africa was fantastic. They listened to what we wanted and designed the trip that matched to those wishes. Everything went smoothly to the trip. From meeting us at the gate in the airport, the hotel choices, the restaurant choices, everything went very well. I highly recommend them.
Jacada handled all of our in-country travel for a recent trip to Vietnam, from hotels to guides. The people at Jacada listened well to our desires and then organized a wonderful tour that exceeded our expectations in every way. A great company to work with and our personal contact, Kate, was excellent.
From the very start of my experience with Jacada while researching a trip to Iceland, I was impressed with the prompt, courteous and professional service I received. My travel expert, Melania, was extremely personable and treated all of my inquiries and requests with professional poise and knowledge. She was exceptionally prompt in all replies and quickly put all my concerns aside.
The trip she put together for me was perfect and matched my vision exactly. I wouldn’t have changed anything!
Without a doubt, I would highly recommend Jacada to anyone for booking high-quality, luxury travel in the future.
Lily at Jacada Travel did a wonderful job planning our trip to Peru and Galapagos.
Every aspect of the travel experience was right on and taken care of from recommendations of sites and length of stay to printed boarding passes at our departure. Selection of hotels and restaurants choices were perfect. Hiking was as advertised, spectacular and tough, but doable thanks to the excellent guide.
I would highly recommend Jacada travel to anyone looking for an unforgettable trip. We worked with Rachel- and she was highly organized and efficient throughout every step of the process. I normally enjoy planning my own trips, but with wedding planning I was just too overwhelmed. I reached out to Rachel (she had planned a friend’s honeymoon) and within 4 days she had our whole trip planned! She was very responsive to emails and incredibly easy to communicate. As far as the actual trip goes- I really can’t say enough good times. We went to Thailand and Cambodia, and the whole experience was perfect- start to finish. If you want to really immerse yourself in a local culture without any hassle of planning- book with Jacada!
My wife and I recently returned from our honeymoon to Vietnam and Thailand designed by Jacada Travel. From the moment we arrived, we thought Jacada, their guides and selected hotels did an excellent job of making us feel welcome and important. Our tour guides in both countries were friendly and knowledgeable. Rachel Beck and Gilda Tang were a pleasure to work with and made some excellent hotel and restaurant recommendations. Jacada is attentive to detail and will follow up with you throughout your journey to ensure everything is running smoothly. I would not hesitate to recommend Jacada Travel for planning a fun and memorable trip!
Great, great experience and would for sure use them again. This was honestly the first time I let a travel agent handle my schedule, so I was nervous, but must say that they did an amazing job!!!!
The itinerary was exactly what we would have designed ourselves – there was something for every member of our group. And the guides were wonderful too. We had a fantastic trip! We would definitely use Jacada again.
65 year old Canadian cardiologist who has traveled moderately previously (Nairobi, Nepal, SE Asia, etc) with the most recent trip to Kyiv Ukraine who wanted an organized excellent educational tour of Peru (Cuzco, Lake Titikaka, Machu Picchu, Amazon, Lima). Jacada was superb with great pretrip internet and telephone consultation as well as guiding my wife and myself thru the entire visit (not intrusive yet comprehensive). When we asked for something additional they organized it to our satisfaction. Fernando the guide in Cuzco/Sacred Valley was the best guide we have ever had, knowledgeable, taking our requests in stride and supporting yet not pushing us. If you want to visit and enjoy a Peruvian trip this is for you.
Jacada Travel identified our travel requirements to South America very carefully and came up with an itinerary that suited us perfectly. The hotels, guides, drivers and food were great. Our travel designer, Jobi arranged welcome notes and gifts at various stops which made our holiday extra special. We will definitely use Jacada Travel again.
Jacada arranged a week’s holiday for us in Siem Reap, Cambodia. The whole experience was not just unforgettable, it was a week of new sights, new sounds and new feelings. From our greeting at the airport, we were made to feel so welcome by all the friendly people of this bustling city, who simply couldn’t do enough to make our stay a memorable and enjoyable holiday. Our visits to the many temples and monuments were enhanced by our knowledgable guide, who educated us in the best possible way about Cambodia’s rich history and even about the principles of Buddhism. Everywhere we went, we were driven by the same driver, who, in a city which seemed to have very few rules of the road, remained beautifully calm and not once made us feel anything but totally safe and secure. He was always ready with cold towels and cold water, whenever we returned to the vehicle.
The staff at Shinta Mani Club, where we stayed, were without exception friendly, polite and anxious to please. The hotel restaurant was an absolute delight. I cannot recommend this hotel highly enough.
All this wonderful attention to detail is, I believe, a hallmark of Jacada Travel’s service. There were lovely little touches, from the beautifully presented Travel Guide and itinerary, to the champagne on arrival, to the temples guidebook, and thoughtful extras, like a sunset boat ride, a luxurious candlelit dinner, a visit to a local family for Cambodian snacks and fresh coconut juice and even a ride in a bullock cart. The whole week, culminating in our departure at the airport when we bade farewell to our guide and driver, went seamlessly and smoothly.
Our trip to Vietnam was beyond any of our expectations. Accommodations were all exceptional, the guides were excellent, and the people behind the scenes did so much to make our trip over the top.
All of our African travel was extremely well planned and quality of tours and personnel at jacada are one step over and beyond expectations.
Tess and her team listened, asked questions, made recommendations and were very flexible throughout our planning process. She put together an amazing experience that far exceeded our expectations. The accommodations were incredible, service impeccable, food excellent and each day surpassed the previous. Absolutely incredible experience.
I had the most amazing, awesome vacation of my life!
Jacada’s group of professionals made our trip to Peru very special. They anticipated situations and provided the best experience possible.
I hadn’t been to Latin America for many years (decades, actually), so in planning for a wide-ranging trip to multiple destinations over a month, I was relying on my memories of a very different time/place. Were it not for the up to date knowledge of Jacada staff, I would have been searching in vain for places that haven’t existed for many years. Jacada made great suggestions for new experiences and we found that every detail was truly remarkable. Having traveled a lot around the world, I’ve got lots of memories of places, but I think this trip has to be up there with the best!
We used Jacada Travel to organize our trip to South Africa as we were finding it difficult to arrange some of the transfers and to decide which safari lodge to stay at. It was the absolute best decision we could have made! Byron listened to what we wanted to see and do and then developed an amazing itinerary! The accommodations were excellent and the service was outstanding everywhere we stayed. Every detail was taken care of including having someone meet us at Johannesburg to expedite us through Customs and onto our next flight. We never had to worry about transfers or tours – all was taken care of in a flawless manner. The tour guides were knowledgeable and personable and the drivers were courteous and professional. Angela (our concierge at Jacada) answered all of our questions before the trip and booked restaurant reservations for us beforehand. She was able to change the day of one of our tours when the weather forecast called for rain. We were truly treated like VIPs throughout the trip! This was such an incredible trip all thanks to Jacada. I have no hesitation in recommending them to develop a luxury vacation you’ll never forget!
Jacada provided us with the utmost in professionalism in planning our trip to Peru. Accommodations were beyond expectations and guides provided were both personable and willing to do whatever needed to be done to ensure that our trip was perfect. Along the way, they even threw in a few unexpected surprises which enhanced our experience even more. Not only will I unconditionally recommend them to friends and family, I already have while also contemplating my next adventure for them to plan and organize for us.
Emilie at Jacada was an excellent partner in planning our vacation.
She listened to what we said and went about delivering…we would give her 5 stars but….
Peru was wonderful…lived up to expectations and beyond and the little touches around our wedding anniversary were really appreciated.
Ecuador…Emilie was concerned that travel issues between :Lima & Guayacil would impact on our Galapagos Cruise so we were scheduled an extra day in Guayacil…which was a day too many. Would have preferred to stay in Lima and enjoyed that City more.
Its also a bit of a pain to have organise international flights separately…much better for us if Jacarda had done this is well.
But Galapagos…fantastic…she had worked out who we were and put us on the right boat…and sort of understand why the extra day in Guayacil but not necessary.
Well done Emilie and Suzanne for admin support…we had a great time and would use you and highly recommend you to others!
An adventure, different than any other vacation. Attention to detail by Jacada’s personnel and “hands on” service was beyond belief. Guides were unbelievably knowledgable. That alone made one feel comfortable.
I am glad to choose Jacada Travel to set up my first Safari trip，a most enjoyable stay filled with unforgettable memories.
This company offers SIX Star service. The work they did up front to ensure the trip was exactly what we wanted and within budget, was excellent. Their descriptions and understanding of the accomodations and places we would visit were extremely accurate.The places we stayed were the best each country had to offer for our budget. Every detail was cared for. We were treated like royalty by everyone. I can’t say enough good things about Jacada Travel.
From start to finish Team Jacada were truly amazing,especially Tess and Amanda,true professionals who sorted everything out for us.Nothing was too much trouble,even when we changed our itinery around slightly.They answered all our annoying questions big or small and gave honest opinions on places to go,visit and restaurants to try etc.
Everything they arranged and organised all worked by total clock work,we didnt have to worry about anything other than having an amazing South African adventure.I cannot recommend these guys enough,I will certainly be using Jacada again if and when we come back to Africa,which I know I will,too beautiful not to.I have just recommended them to a friend of mine,after months of emails back and forth to both Tess and Amanda you feel like you have made new friends.Absolute top class and I thank them again for all they did for us and making our holiday so fabulous!
Our group consisted of 4 adults and 4 teenaged daughters. We used Tessa at Jacada Travel to plan our Killi climb and safari, all in Tanzania. The entire trip went off without a hitch and was fabulous. Would use Tessa again if we travel to Africa.
I absolutely loved working with Jacada for my Iceland vacation. I told them everything I wanted to do and they really took care of the rest. The people I worked with were nice, sweet, understanding and I really felt they wanted to give me the best experience possible. Jacada Travel is my go-to for vacation planning.
We are very experienced travellers and our recent trip with Jacada travel was amazing. They go the further yard to ensure you have an excellent trip. All pick ups and escorts through the airports were very smooth. The hotel in Capetown was hospitality at is best. Fire lit in out room with a bottle of wine chilling on our arrival. Restaurants booked and trips organised.
With the Safari it was the best ever . We have been to safaris from the Amazon to Zim, and this could not be faulted. Exceeded our high expections of luxury camping.
Well done everyone and thank you to all concerned.
Einar the super jeep driver made the trip! He was great fun and an amazing conversationalist. I have already recommended him to several of my friends.
We were not able to go on our Ice berg lagoon trip due to the zodiac company having a boat malfunctioning. Einar did everything he could to come up alternative solutions. However the Zodiac company was less than helpful.
There are a number of very good luxury tour companies that provide great personalized service, unique and memorable experiences, superb accommodations, and first rate tour guides. JACADA certainly meets and exceeds that standard.
Then there are truly great luxury tour companies like JACADA. In our case we found this out when our inbound flight was delayed by nearly 24 hours. This resulted in our missing by several hours the departure of a very special train that only runs twice a month. After notifying JACADA of our problem, within a few hours they emailed a plan. We would be met at the jet-way, quickly taken through immigration, collect our luggage and into a vehicle that would CHASE THE TRAIN. They had arranged with the train manager to stop at a siding to pick us up. I had my doubts, but the plan worked flawlessly and the train manager and a hostess were waiting for us outside the train as we pulled up. While we were obviously very pleased with the outcome here, the logistics and coordination involved in making all that happen are quite amazing.
JACADA does offer “suggested” itineraries, but where they excel is with the experienced international traveler with special requests. We were never told “no” or “too hard” even when a request was late in the process. Because they have personal knowledge of the areas visited and facilities, they also ensure you have the best in each location. Everywhere we stayed in a multi-stop, multi-country journey we had an envelope in our room from our JACADA travel coordinator welcoming us.
If you are looking for genuinely personalized luxury travel service from a team of real experts, who meet and exceed your expectations not only when things go right, but also if things go wrong, look no further than JACADA.
George and his team were easy to work with, including details that made the experience memorable. When an unforeseeable event occurred right before the trip began, they made all the necessary itinerary changes so that the trip was a huge success.
Jacada is heads and shoulders above the rest. Their service level is impeccable and attention to detail is phenomenal. Jacada will find you the best places to stay and visit and pamper you with insider info, personalized pickup and drop off services and personalized welcomes at the hotels.
I will definitely use Jacada again and I highly recommend them.