This was my 2nd solo trip with Jacada to South America and I can’t say enough great things about them. Everything is so organized and I was well taken care of by everyone on the team. My activities that included other travellers proved how spoiled I was with Jacada’s connections whether it was learning local history, access to local foods or special cooking classes or restaurant visits. Experiences are with thoughtful, conscientious companies that allow me to connect and support communities and environment. Each new accommodation has a personal note from my Jacada travel expert, which as a single traveller, makes me feel connected and looked after.
5 stars all the way.
Published 03rd June 2019 on TrustPilot
“Jacada was a fantastic company to work with.”
Jacada was a fantastic company to work with in the planning of our vacation to Peru and Ecuador. Susann Pietschmann was our main contact at Jacada and she has traveled to South America quite a bit and is very knowledgeable of the area and I would trust her input and suggestions without a doubt.
Published 31st May 2019 on TrustPilot
“Tour of Ecuador and Peru The organisation of our tour of Ecuador…”
The organisation of our tour of Ecuador and Peru was excellent. Very efficient service from Jen and Romanet both of whom responded quickly to our queries.
Published 03rd June 2019 on TrustPilot
“Excellent experience from start to finish”
Excellent experience from start to finish.Susann was brilliant and the hotels and trips she recommended were spot on. Everything ran to time - no problems - and everyone who we met and all the staff at the hotels were delightful. Other people did not have such a good experince as we did with their premium booked holidays not with Jacada - so we would certainly recommend Jacada and would not hesitate to use them again.
Published 06th June 2019 on TrustPilot
“Amazing Peru Vacation”
Our family trip to Peru was incredible! Jacada was easy to work with and really listened to our ideas then made it happen. Every hotel was amazing! Our guide Edgar was extremely knowledgeable and fit in very well with our family! He was the best guide we have ever had. We will be booking our next trip with Jacada.
Published 16th June 2019 on TrustPilot
“The entire Jacada staff is very…”
The entire Jacada staff is very attentive in the oversight of your travel needs. Jacob, who resides in London, was in constant contact with us from the time we initially selected our itinerary to the time we returned. Jacob ensured our travel would be free of problems and our time in Peru would be safe, exciting, and memorable. At we arrived at every destination, the staff on the ground were locals with superior knowledge of the locale.
Published 23rd June 2019 on TrustPilot
“Superior Staff, Great experiences, Can't wait to use again!”
I have never used a travel agency before, but after careful research and due diligence, I decided to use Jacada. I travel often for work and do not have a lot of free time on my hand to work out details, so an agency was required to help me plan a surprise trip for my wife. I worked with the Jacada team to create the first 2 week vacation my wife and I have had in 12 years - South America was the destination. Due to family issues on my end, we had to postpone the vacation once, so this trip was 18 months in the making and Jacada was understanding about the delay. I asked for a totally private experience with private transfers, private tours and private guides. They delivered! The Jacada staff (Jacob Jewitt-Jalland and Omar Nunez) were excellent to work with and I am sure there are numerous people behind the scenes who I never spoke with or met and who contributed to our awesome experience. From the start, Jacob was patient and understanding in listening to me regarding the experience I was looking to create. He drafted a cool itinerary based on those conversations. From there, we tweaked the itinerary (at least ½ dozen times), locations and experiences. He was very knowledgeable about each of them (having done them himself) and was able to answer all the questions. Once the itinerary was set, Jacada went silent (which is what a good company should do) until we were about 90 days out and decisions had to be made. Omar and Jacob were excellent in responding to any additional questions, ensuring that we had all our set meals sorted (for excursions) and that we were not only clear on what was going to happen but excited as about it as well!
Once the trip started, it was white glove service all the way. We were met at the airports, taken to our hotels, VIP check-in’s, picked up for excursions (with tickets in hand) and privately guided all the way (we waited in very few lines). The experience spoiled us, and it will be hard to go “back to reality” of booking our own shorter vacations (we will always use Jacada for special vacations). Jacada’s partners (Enigma and Wanderlust) also provided superior guides and supporting staff. They are trained, professional guides who really know the areas they take you to explore. I would be elated to have any of the guides or staff we met on our vacation show us around again. Additionally, you cannot book a 15-day 8 city tour without something going wrong. One of the hotels (Posada Bemberg and/or Casa Bemberg) pulled a bait and switch on all of us (my wife and I, Jacada and Wanderlust). Instead of a 5-star room at the Posada (which was closed for “renovations”) we were put in the Casa Bemberg which is a 1 star hostel at best. We had to spend the night as we could not get in touch with our guide because we were in the jungle and there was no cell phone reception. You can read my review on that experience on Travelocity. Responsibility for this fall squarely on the owners of the Posada Bemberg and not Jacada or their partners. When these things happen, service recovery is critical. Jacada and Wanderlust did an exceptional service recovery job and although a stain on the trip, our bad experience was soon forgotten, and our white glove experience continued. It is now a great story. Finally, everyone we met (guides and representatives from Jacada Partners) commented on how detailed and demanding Jacada and their agents are. They (Jacada) constantly send their agents on the same excursions they recommend for their clients and to gather local intelligence. That is very evident when you book your adventure and when you are on the ground experiencing your adventure. Bottom line, I am a demanding client and Jacada delivered. I will recommend them to anyone who asks and promote Jacada to those thinking about a special vacation. They are a fantastic company and I thank them for a great experience!
Published 03rd July 2019 on TrustPilot
“It was the trip of a lifetime!”
It was the trip of a lifetime! We had a wonderful time - Machu Picchu ... Skylodge and the Galapagos!
Published 04th July 2019 on TrustPilot
“Attention to details from point of…”
Attention to details from point of point of entry to departures ... met or exceeded our expectations
Published 05th July 2019 on TrustPilot
“Excellent Service and flow of…”
Excellent Service and flow of itinerary. Hotels and Resorts recommended were world class, private guides selected were knowledgeable, fun and engaging.
Published 11th July 2019 on TrustPilot
“Jacada exceeded our family’s expectations”
I found Jacada travel services while surfing the internet for a company to assist our group of 10 with a trip to hit the major sites in Peru. They did not disappoint! Our trip was amazing. There wasn’t a single detail that Jacada and their country affiliate did not attend to. We stayed in beautiful hotels with impeccable service. We had airport assistance, drivers and guides. Our guides were very knowledgeable. We had a guide in Lima for a half day historical tour who was excellent. I apologize I can’t recall he name. Our guide Freddie was with us for most of the rest of the trip to the Sacred Valley ,Machu Picchu and Cusco. He was wonderful guiding us through Inca history, culture and customs. We all learned so much. He gave us tips to assist us acclimate to the altitude so no one needed medication. He had an intimate understanding of the people of Peru. We enjoyed some meals on our own. Those provided through Jacada were absolutely delicious! There was no room for improvement in any part of our trip. We thank Jan, Romanet and Omar from Jacada and all the persons who helped make this trip memorable. We plan on looking into using Jacada in the future!
Published 13th July 2019 on TrustPilot
“Outstanding, personalized trip.”
The people at Jacada actually listen to you during the planning process as opposed to others that throw a formula based plan at you. Our trip to Peru was unforgettable - the planning by Jen and Omar ensures that altitude issues were minimized and every where we went there were little surprises and upgrades. And thanks to carful in country planning and interpretation by our guide Marco we always did the popular things while the bus trips were elsewhere! Highly recommend Jacada - so professional - even called the week before to go over details one more time. It was such a nice experience, we will do it again!
Published 24th July 2019 on TrustPilot
“Magical Tour of Peru”
My husband and I had the most wonderful experience on our recent trip to Peru booked through Jacada Travel. Our Latin American travel designer, Jen Richt, listened carefully to what we were interested in and provided us a fantastic itinerary. Everything went smoothly from each airport arrival to transfers to the hotels and on all our guided tours. The tour guides were great. They were knowledgeable in the history of Peru and kept the tours interesting.
We chose Jacada Travel because we were looking for a luxury experience with no worries. After reading the online reviews of Jacada we decided to take a chance and try them. We were not disappointed. The Jacada staff made sure everything was taken care of. We truly felt pampered every step of the way!
We will definitely use Jacada for our next trip!
Published 30th July 2019 on TrustPilot
“I am so happy with my experience with…”
I am so impressed and happy with my experience with Jacada. David and Omar arranged a trip of a lifetime for me to Peru and the entire experience was first class.
Published 31st July 2019 on TrustPilot
“I want to give a 4.5 Star but the…”
I want to give a 4.5 Star but the system does not allow that. The trip overall was very good, despite the initial contact with Jacada was not smooth and reply not always timely. The briefing for the weather was not very details, i.e. I know exactly what to pack now. Both Lima and Machu Picchu was cold without sun. The guides were professional and caring. Marisol (?) knows her food, Elissa was very kind and knowledgeable, Juilo was very passionate about showing his country and the heritage and he also helped my husband all the way, a good person. Tattiana (the petit lady) at Iguazu Falls was fabulous. She tried her utmost to show and explain to us everything about that munificent fall, wouldn't let us miss anything great. Marcelo was fun to be with. All the drivers were good. The hotels were first class and service was outstanding, we were allowed to check out at 4:00 pm in two hotels as our departures were late and very thoughtful. Food was a nice surprise both in Peru and Brazil - a new culinary destination. LATAM flied between Cusco and Lima, Lima to Iguassu almost every hour or two, I don't know about the rainy seasons but
in the winter, it is very safe to take a later flight (we took the 6:00 flight) from Cusco to Iguassu via Lima with not issues. Perhaps you would consider that. Jacada's local agents were great, never failed to meet us on time and very reassuring. With regards to itinerary, it may be better not to make Juilo went up with us to Machu Picchu for a day only instead, hire a guide up there for the whole time. We paid $100 for a local guide for almost a day, he gave us good alterative suggestion to walk up the Sun Gate as if we want to track Machu Picchu we had to start early as they close the mountain at 1:00 noon. . BTW, Hiram Bingham train will take an airline carry on luggage, I will send you pictures. I was cold as I cant put my heavier jacket inside the overnight bag specified by your instruction.
I think LATAM flied between Cusco and Lima, Lima to Iguassu almost every hour or two, I don't know about the rainy seasons but
in the winter, it is very safe to take a later flight (we took the 6:00 flight) from Cusco to Iguassu via Lima with not issues. Perhaps you would consider that. All in all, it's a good experience and I will use you guys again.
Published 02nd August 2019 on TrustPilot
“Trip of a lifetime!! Peru”
My husband, 8 year old son and I, were planning a trip. My husband, being the trip planner and always planning amazing vacations, got in touch with Jacob, from Jacada Travel, to plan our trip to Peru. From day 1, contacting Jacob until the days after our arrival, it has been exceptional. Jacob was very attentive, caring and involved to figure out our wants and needs, for our family adventure. It was perfect! From Miami to Lima, Sacred Valley, Machu Picchu, treasure hunt in Cuzco, organized by Jacada, amazing hotels, meals, surprises on the way... Every touch and detail was perfect! It was our first time with our son on an adventure trip, as opposed to a resort, and he loved it!!! The guide, Edgar, local, was knowledgeable, caring and exposed us to great experiences. Jacada also had a mountain biking your organized, with a car following is in case we needed anything. The hotels were AMAZING. We met great people and we're able to experience Peru in a special way. Thank you for helping us create these great memories, and we will definitely be calling Jacada Travel to plan our trip to Africa!
Published 06th August 2019 on TrustPilot
“We had a wonderful experience touring…”
We had a wonderful experience touring interesting sites and learning about the culture in Peru. Our travel guides and support team were knowledgeable, friendly and very helpful.
Published 07th August 2019 on TrustPilot
“An amazing time in Peru!”
My family and I just came back from an incredible time in Peru's Sacred Valley and Lake Titicaca. Everything was spotless, from the beginning to the end. It was our first time working with Jacada. We can't see ourselves working with any other travel agency in the future.
Published 11th August 2019 on TrustPilot
“Fantastic trip and individualized attention”
We booked a 12-day custom trip to Peru with Jacada and they did a fantastic job! We were a party of three and got to ride around Peru in comfortable minivans with skilled drivers and very knowledgeable guides. Everybody was always on time and took care of all our needs and answered all our questions. Our special dietary requirements were also always considered. Their knowledge of how to best travel in various areas was especially valuable. For example, they booked two visits to Machu Picchu for us. The first one was an afternoon visit with our guide and the weather ended up being fantastic. The second one was on our own the next morning when it was cloudy and raining, so we got to experience the site in a different atmosphere. Had that been our only visit, however, it would have been disappointing because the visibility was bad. Similarly, we were interested in seeing the Rainbow Mountain but they advised us to visit the Palcoyo instead, which is just as beautiful, not as crowded and not as punishing to hike at that high altitude. So I highly recommend Jacada and I would travel with them again!
Published 15th August 2019 on TrustPilot
“The service was perfect.”
The service was perfect.
Published 30th May 2019 on TrustPilot
“Personalized and dedicated service!”
Dedicated team, great recommendations and flawless execution!
Published 29th May 2019 on TrustPilot
“the best travel service”
I use jacana travel for the last 5 years they provide the best service, best hotels . one thing for sure you don't have to worry where ever you go it will be the best this country has to offer.
Published 23rd May 2019 on TrustPilot
“The entire team was knowledgeable and enthusiastic”
The entire team was knowledgeable, enthusiastic and highly responsive to our desires when constructing our trip to Peru. We are very well-traveled and, I believe, are qualified to say Jacada is top-notch. Highly recommended.
Published 22nd May 2019 on TrustPilot
Great trip! This is our second large group (23 people) trip hosted by Jacada. Both exhilarating and relaxing...it's amazing what we could do in 36 hours just outside of Lima. Looking forward to next year's adventure!
Published 14th May 2019 on TrustPilot
Machu Picchu 2018
“Jacada is more than a Travel Agency”
Jacada is more than a Travel Agency. It literally felt like they were with us every step of the way, anticipating and reacting in real time so our experience could be remarkable.
I would recommend Jacada to anyone looking for the perfect trip.
Published 10th May 2019 on TrustPilot
It was easy dealing with jacada. We were given one person to handle our account for this south America trip, making sure we were updated and reminded regularly. For every hotel we Checked into, they got messages and tour Reminders waiting for us either in our hotel room or via the hotel reception. Well done jacada. Thanks Jess and Berni!
Published 15th April 2019 on TrustPilot
“Thank you, Jacada for a truly memorable experience!”
I booked with Jacada because of the professional service I experienced from travel planner, Jobi, during the initial phase of planning/customizing the private tour itinerary we wished for. She was patient and was very prompt in replying to our email queries. Because first impressions matter to us, our group (party of 4) decided to choose Jacada. The Jacada service from the planning phase, pre-departure (with jessie and bern) and actual trip with our professional and accommodating guides, was generally a very pleasant experience. Shout-out and warm thanks to Julio (cusco guide), Ginny (buenos aires guide), Natalia (el calafate guide) and Marcelo (rio de janeiro guide). To top it all, we were even treated with a few surprise experiences and thoughtful souvenir gifts from Jacada and their partner agencies during our trip which we sincerely appreciated and enjoyed. I just find it noteworthy to include in this review that we had an unfortunate incident during the first day of our trip in Lima, as Miguel, our enigma city tour guide did not show up for our tour in the morning. Only to find out later that he picked up the wrong people in our hotel for his service which he only realized when he was halfway delivering the tour.
We were very disappointed about this incident, since we woke up early for the tour despite lack of sleep from our travel. We were then instead rescheduled for the tour in the afternoon so we sadly did not experience watching the sunset and view at the Miraflores malecon, which we initially intended to do. On a positive note, Miguel turned out to be very interactive and humorous, so we enjoyed his company all throughout the tour and later thought our short time with him was well worth it. Also, the enigma outdoor picnic lunch at the Sacred Valley was another activity that did not meet our expectations because the tiny folding chairs provided were uncomfortable to sit on. There was more than enough food prepared- However, the taste of the food was not exceptional, but was ok for 4 hungry fellows at that time. Also, they could have chosen a location that did not have muddy surroundings and had at least stable flat ground for the comfortable set-up of table and chairs. Apart from these two mishaps, we were definitely taken well care of, pampered to the fullest (from arrival at the airport to airport pre-departure check in assistance) and our little requests for flexibility in our itinerary were well sorted out by the guides. Again, thank you Jacada!!!
Published 08th April 2019 on TrustPilot
This was our first experience with Jacada though we had heard good things about the Company. Our trip to South America included Ecuador and Peru with the highlights being the Galápagos Islands and the Inca Trail. I cannot exaggerate how good Jacada was to us. Every need was taken care off including some we did not even realize we had. For example when we arrived in Lima Jacada surplus with a dinner reservation at one of the best restaurants in the City. All our guides were incredible and seemed to be well versed on us and our travelling style. Every hotel was amazing. Our intra country travel was carefree and perfect. We will definitely use Jacada again. But where too next ????
Published 03rd April 2019 on TrustPilot
“Our family trip to Machu Picchu—5 stars!!”
Our second wonderful trip with Jacada. We are already planning no. 3. Wonderful accommodations, entertaining and informative guides; we were always met at the airport and for adventures on time. Hearing the Wow! from our grandsons when they first viewed Machu Picchu will always be held dear in our hearts. Thank you Jacada
Published 24th January 2019 on TrustPilot
“We were treated like stars.”
We were treated like stars.
Everything was more than was expected from our first meeting in Lima to our goodbye.
Published 23rd January 2019 on TrustPilot
“Amazing trip, outstanding guides”
We had a great trip. Every place and experience that they set up for us was wonderful. Wherever we went our tour guides made us feel like we were getting an exclusive experience. The accommodations they arranged were lovely. We felt like we were able to experience the true culture and history of Peru.
Published 23rd January 2019 on TrustPilot
“Our magical trip to Peru!”
Jacob and his team developed the trip of a life time. He spent time understanding what my daughters and I were interested in doing in Peru. He helped us create the perfect itinerary. He and his team were available throughout our trip in case we wanted to modify any of the details. He had team members on the ground who were efficient, considerate, and who took care of everything. It made the trip very easy and added to our enjoyment. I can't wait to plan my next trip with Jacada!
Published 11th January 2019 on TrustPilot
“You are in good hands with Jacada”
We felt in good hands for our trip to Peru and the Galapagos from the beginning. The travel concierges who help plan, listen to your needs and develop an itinerary that is beyond amazing. We consider ourselves very experienced travelers but it added to the enjoyment that Jacada took care of every detail, and had wonderful staff on the ground to greet you and get you to where you needed to go. The travel guides and accommodations were excellent. I cannot wait to book another trip with Jacada! I have recommended to many friends without hesitation.
Published 24th December 2018 on TrustPilot
“Jacada Travel is the only way to vacation!”
Jacada Travel is the way to go! Our trip to Peru was amazingly planned. We had such a wonderful trip with excellent guides and just the right mix of activities and relaxation time. Dinner at Central in Lima was exceptional! And we loved the culinary experience in Cusco. Every detail was managed for us so our one and only job was to enjoy our time. Thank you Lily, Berni, and the entire Jacada Team for making our Peruvian experience truly an experience to remember.
Published 20th November 2018 on TrustPilot
“Trip to Peru & Ecuador”
Trip to Peru & Ecuador. Jobi and her team, both in HK and in South America, made sure that this was a truly memorable trip.
Published 12th November 2018 on TrustPilot
“First time using this company”
First time using this company. Very happy with the arrangements on our trips. Nothing is perfect and sometimes the local tour guides or hotel is not perfect but overall we were well taken care of. They listen to my feedback well after the trip. Will hire them again for future
Published 17th October 2018 on TrustPilot
“AWESOME 20th anniversary trip to South America”
My Wife and I normally do our own self driving tours around the world but decided to celebrate our 20th anniversary in South America with the help of Jacada travel. It turned out to be the absolutely correct choice as Jacada produced a fantastic itinerary for us. We had a blast of a time in Lima, Sacred Valley, Machu Picchu, Lake Titicaca and Chile. Jacada also managed to secure hard to get reservations at the TOP restaurants in the world like Central and Maido. Every hotel we stayed at was TOP notch and we had private guides with us at EVERY stage of our 18 day holiday, including helping us check into all our hotels plus checking in for ALL our flights. Yes, the prices are not exactly cheap but for what we got, it was TOTALLY worth it. Would ABSOLUTELY recommend Jacada if you are looking for a private tour in South America.
Published 06th October 2018 on TrustPilot
Tuck Fook And Antoinette
“Jacada for future trips- oh yes.”
Jacada created and executed an amazing trip to Peru for 3 of us. All travel arrangements and transitions were seamless. More than that, the people who greeted us and managed the reservations etc., weren’t just efficient, they were genuinely gracious both enlightening our travel experience and making us feel immediately welcome and at ease. The hotel choices were top notch, each with special qualities, such as Sol at Luna’s horse stables and magnificent Sacred Valley setting. The private guides not only knew their subjects but, but came to know us and our personal areas of interest. All of the guides were appealing individuals and we enjoyed our time with them immensely. We feel the work done ahead of the trip by Lily, Berni and others at Jacada laid the groundwork for all this success. Their pre trip consultation was excellent. We thank them for a truly great Peruvian experience. How can you not appreciate finding personal notes from your travel person when you arrive at a new destination?
Published 03rd October 2018 on TrustPilot
“Fantastic Experience with Jacada!”
The experience with Jacada was absolutely fantastic. All of the hotels, restaurants and planned activities were exceptional and top quality. The guides were all extremely personable and helpful every step of the way. Moreover, the logistics were all completely seamless as we never for a moment had any questions or issues in getting anywhere. In fact, even when one or two minor unanticipated issues popped up, the team worked quickly to revise the plans to ensure we weren't in any way inconvenienced. Overall, my wife and I were extremely impressed and we would highly recommend Jacada to anyone who is seeking help with their travel planning.
Published 19th September 2018 on TrustPilot
“Journey to Incan Lands”
Thanks to Jacada- Jacob and Romanet team- fantastic job as all transfers, guides, drivers, hotels and restaurants were an A plus!!! We spent 8 nights including Lima, Sacred Valley, Machu Picchu and Cusco. Highlights in Sacred Valley were Chinchero, Moray, picnic lunch and Ollantaytambo ruins - Machu Picchu highlights were the train ride up, hike to Sungate at sunrise and mountain hike and citadel ruins- Cusco highlights were Pisac ruin hike, Amaru Community Lunch and Hotel Monasterio- Lima highlight was cooking class with Heine Harold- 555 Catalina and Hotel B in Barranco. Last but not least learning all about the Incas and their amazing accomplishments in their 100 year period. Thanks again Jacada!! See you next year!
Published 14th September 2018 on TrustPilot
“Great travel company”
Great travel company. They know what kinda trip you want and offer you the 5 star and 5 diamond treatment.
Published 06th September 2018 on TrustPilot
“Jacada Travel Peru Trip 2018”
Jacob and Romanet at Jacada travel did an excellent job planning our trip to Peru. The details were covered. The excursions and guides were well selected. Even when our travel plans hit a snag (it is truly inevitable), the in country team selected by Jacada were there to help us through it.
All in all, our family had a great trip thanks to Jacada.
Published 05th September 2018 on TrustPilot
“Will use Jacada Tracel again: expectations met”
From my first call to learn about Jacada travel to my follow up call after our trip - I have had only first rate professional and personal attention. Traveling at luxury accommodations as a family only group fulfilled our expectations.
Published 24th August 2018 on TrustPilot
“Thanks, Jacada, for a great trip to Peru!”
My family's experience with Jacada was wonderful! Our recent trip to Peru (Sacred Valley- Machu Pichu-Cusco-Lima) was seamless and virtually stress-free, thanks to Lily's able assistance on the front-end and Jacada's team on the ground in-country. Lily's suggestions and recommendations in trip planning were spot on. The accommodations were wonderful; our guides (especially Juan Carlos) were great; and the daily activity level and duration were just right for our multi-generational family of 5 (ages: 13-70). This was our first experience with Jacada, and I anticipate we will be repeat clients.
Published 15th August 2018 on TrustPilot
“Absolutely amazing trip”
Absolutely amazing trip - a dream come true.
Published 10th August 2018 on TrustPilot
“Happy 60th Birthday Dino - A Journey we will remember forever”
Jacada Travel is a wonderful agencies who do their utmost best to put the “perfect” itinerary together for you the client. I worked with Emily Opie who helped put our journey together as a birthday gift for my husband to visit South America and mostly to see macchu picchu. What an experience. The journey was exactly what we were looking for and so much more. The guides that helped out along the way were fantastic. The vacation did not have one flaw. It was picture perfect, as well as, travel perfect. I would recommend this agency out of the UK to anyone who would want a once in a lifetime extremely well done vacation. Absolutely fantastic/magnificent. Thank you team Jacada!!!
Published 08th August 2018 on TrustPilot
Peggy and Dino Miele
“Great time, but one frustration”
This a great company and would have received 5 stars (excellent planning, great local guides, first class accommodations) except for the following:
The tour promised that at each stop we would be greeted by a Jacada rep with a sign with our name on it. This worked perfectly except for our arrival in Iquitos for the start of our Amazon cruise where we were unable to find any signs with our names or Jacada's.
After waiting a half hour outside the terminal, we decided to call the 24-7 emergency numbers provided by Jacada - NONE OF THEM WERE ANSWERED.
We were finally rescued by the cruise line employees who,unbeknownst to us, were desperately searching for us. The frustration could have been avoided if we had been told to look for the cruise guides instead of a Jacada rep.
Despite the above, both Nancy and I had a great vacation and have no problem recommending Jacada to anyone seeking a first class adventure.
Published 05th August 2018 on TrustPilot
Peter and Nancy
“South American Trip of a Lifetime”
My parents and I were looking to make memories and all of the travel advisors at Jacada as well as the guides and travel arrangements they booked for us were amazing and truly memorable! We went to Peru and Argentina. Every guide was knowledgeable and catered to our every need. Every hotel was comfortable and with beautiful views. Another thing I want to point out - we always had someone we could call and talk to with questions before, during and after. Plus, they surprised us with a level of comfort, great tours, and even a dinner reservation at one of the world's best restaurants. I couldn't recommend them more!
Published 31st July 2018 on TrustPilot
“Jen and the rest of the team at Jacada…”
Jen and the rest of the team at Jacada Travel, made our travel to Peru, an experience of a lifetime. From the planning of the trip, to the execution of our travel plans inside Peru, we were taken care of every step of the way. The entire team, before, during, and after our travel gave us a first class experience. They took care of all our needs and made sure that all travel situations that arouse were handled quickly and professionally. They are all true professionals, who truly understand the countries and places they send you to, and all their recommendations were on point. This was our first time working with Jacada Travel and it will not be our last.
Published 25th July 2018 on TrustPilot
“The Remarkable Jacada Experience”
This was my first trip using Jacada and I must say that they under promise but over deliver. Everything was perfectly organised and their representatives and guides were exceptional. Everyone was always punctual and very courteous and knowledgeable. There was great attention to detail and they even threw in a couple of meals at their expense.All in, the trip was fantastic and enjoyable as a result of the quality of service provided. I would have absolutely no hesitation using them again.
Published 20th July 2018 on TrustPilot
“Great company to coordinate through and…”
Great company to coordinate through and will personalize the experience for what you want to see. It was a pleasure working with Jacob in designing our trip.
The team on the ground took very good care of us and were well informed. The drivers ensured we traveled with care keeping calm and cool in al driving conditions.
Published 18th July 2018 on TrustPilot
“Over the Christmas season we used …”
Over the Christmas season we used Jacada to organize our trip to Peru. The team was extremely knowledgeable during the planning phase, and the on-ground team were exceptional. They recommended several unique day trips that were outside the standard tourist fare which really made the trip extra special. I would not hesitate to recommend Jacada Travel and we will definitely use them again in the future.
Published 09th January 2018 on TrustPilot
“This is the second trip Jacadsbplanned …”
This is the second trip Jacadsbplanned for us. The first was an extraordinary experience in South Africa. This trip was to Peru and Ecuador. Jacads did a wonderful job arranging our hotels and guide. Alll were superb. They also found a tented camp for me in the galapogos since I dodo not want to stay on a boat. It was. Beautiful and definitely the right choice. I would not hesitate to use Jacads for my next adventure
Published 08th December 2017 on TrustPilot
“Peru and Ecuador,short but great trip.”
Jacada,in particular George,advised and arranged our trip to Galapagos,the Sacred Valley,Machu Picchu,and the Amazon forest.It was a bit of a hectic adventure rather than a holiday,but the arrangements were seamless,the guides perfect,the hotels exquisite.In fact everything that their website boasts!Without all their expertise it would have taken a lot more than the three weeks which we had available.
We wouldn’t hesitate in recommending Jacada and plan on using them again.
Published 21st December 2017 on TrustPilot
“Peru - Honeymoon of a Lifetime”
We are very glad we went with Jacada versus a local travel agency. We were a little weary of communicating over the phone and via emails, but the Jacada group have the experience first hand of going to the countries, places, even restaurants you want to visit, and I think with this approach, we knew exactly what we were getting out of a trip because Jacada knew exactly what they were giving. The trip itself was amazing and everything seemed to be taken care of for us. This allowed us to just enjoy our surroundings. So great!
Published 18th October 2017 on TrustPilot
Becca & Matt
“Excellent start ..to..”
Excellent start ..to... FINISH!
Lily Bunker and her team wove together my ever changing plans seamlessly!
Great travel suggestions as well, as i added a last minute "detour" to Machu Picchu ....again it was done with no disruption. Local Tour guides were very good (along with the drivers and "transfer" hosts). One minor hiccup was immediately rectified without any fuss! i am looking forward to our next trip(s).....thanks very much....best regards, Ray & Alice Del Savio
Published 29th November 2017 on TrustPilot
Ray & Alice Del Savio
“Very good trip to Peru and Ecuador”
Very good trip to Peru and Ecuador. Fabulous local guides and beautiful locales chosen. One particular hotel in Quito was just ok but the others were wonderful. Small details were taken care of. I also got help for my stolen cash in terms of police filing etc. Well done Jobi and Jacada. I will recommend Jacada to friends and am looking forward to my next trip with Jacada in December.
Published 30th August 2017 on TrustPilot
Beyond expectations! Work with George and Susann and you will have no worries! My wife and I live in the USA and needed someone to coordinate our trip to The Galapagos Islands, Sacred Valley/Machu Picchu, and an Amazon River Cruise. Our trip was flawless and a guide was holding our hands at every juncture. Go with Jacada for an incredible journey!
Thanks for the opportunity to applaud these good folks.
Published 04th April 2017 on TrustPilot
“Perfect three-week tour of Peru and Ecuador”
We just returned from a three-week trip to Peru and Ecuador arranged by Jacada. While we normally schedule our own travels, we wanted to see Machu Picchu, the Amazon rainforest, and the Galapagos and knew we needed help. After reviewing several companies, we decided on Jacada because of its experience, positive reviews, and responsiveness. We found Jacada to be outstanding in all regards, from planning to execution. Our representatives were Emily and Suzann who were very knowledgeable about South America and who provided detailed information on transportation, guides, hotels, restaurants, and excursions. They also were exceptional in helping us determine a budget and offering options that would meet it. For example, we really wanted to stay at the Sanctuary Lodge at Machu Picchu and have a suite for our Galapagos cruise (both pricey) and were perfectly happy to stay at a Marriott or Hilton in other cities at a lower cost. Both Emily and Suzann kept in constant touch during the planning process, responding immediately with emails or phone calls. They even got us restaurant reservations in Lima at Central and Maido (5th and 8th in the world, respectively). The trip turned out to be perfect in every way. Our tours were fantastic, and our drivers and guides were outstanding, always prompt, very friendly, and helpful. This was particularly important during challenging times, such as the 6-hour delay from Machu Picchu due to a landslide on the train tracks; Adrianna and Antonio were there waiting for us and smiling and got us to Cusco at 2am! Emily and Suzann also kept up with us during the trip with small notes at the hotels and a lovely gift of alpaca scarves. Because of the attention to details and overall quality of the trip, we would not hesitate to book with Jacada again and highly recommend it.
Published 02nd May 2017 on TrustPilot
“Machu Picchu and the best way to experience it”
All the Jacada people were great to be with. They assisted us from the planning through to the execution of our journey. The home office people were very knowledgeable in setting up our travel plan and the guides and drivers got us to all the places and informed us well regarding the sights.
Machu Picchu was the center point of our adventure and the assistance of our guide Nilo made it every bit of our expectations and then some.
Visiting the Sacred Valley in advance of M P gave reference to the role and life of the Inca nation and made the visit to MP much more worthwhile.
Also, feeding the baby Alpacas that morning was great fun........
As an added bonus to our trip, we were set up with a cooking class in Cusco that was fantastic for us. Peruvian cuisine organized by a master chef and then able to enjoy it all was our best meal of the trip.
Published 10th April 2017 on TrustPilot
John and Jane Curtis
“South American Family Holiday”
Jacada Travel arranged our family holiday in South America , including the Inca Trail and
Galápagos Islands. The arrangements were faultless and much exceeded our expectations
Published 15th May 2017 on TrustPilot
A T Yusef
“Jacada thought of everything”
Jacada thought of everything! Their expertise and foresight made our trip to Peru an incredibly memorable experience. I don't know where my next trip will be taking me... but I know that Jadaca will be behind it.
Published 13th May 2017 on TrustPilot
“Jacada was amazing. So organized, never missed a beat!”
George organized a tour for us which was absolutely suited to our needs. Not only did he put this together, but he did so on very short notice after another tour company cancelled our tour on quite short notice. From the time we arrived at our home airport in Toronto at the start of our vacation, until the date that we arrived at our leaving airport in Quito, Ecuador, at the end of our vacation, George organized this tour every step of the way. Not only were the drivers and tour guides on time and extremely helpful, but George himself arranged to leave notes and treats for us along the way to greet us as we arrived at each of our destinations. These extra "goodies" were unexpected but surely provided my wife and I with much pleasure and delight. I would not hesitate to recommend Jacada to others and, in fact, I have already done so in the first week following my return from vacation. Thank you so much for an amazing experience!
Published 05th May 2017 on TrustPilot
“We just returned from our second trip”
We just returned from our second trip, planned by the team at Jacada Travel. Once again, the overall experience was exceptional. No detail is lost by their team. We felt we were in very good hands, during our entire trip. We spent 20 days in Peru, including the physical challenge of hiking the Inca Trail. Our guide made changes on the fly, to accomodate my difficulty with the altitude, without which I probably would have been forced to turn back. With his experience and knowledge, I was able to successfully complete the hike. There is so much work that happens before departure, seriously, they think of everything. Thanks once again. I have and will continue to highly recommend Jacada Travel.
Published 02nd July 2017 on TrustPilot
Bart and Ranae
“Jacada Travel exceeds expectations”
Jacada Travel curated a flawless travel experience for our family to Ecuador and Peru. Our trip was packed with activities ranging from mountain biking, hiking, snorkeling, cooking classes and cultural and architectural tours. All of the guides provided by Jacada were super friendly and knowledgeable. The hotels and restaurants recommended by Jacada were fantastic as well. This was a trip with a lot of moving parts - travel by planes, train, car and boat - all without a hitch! I highly recommend Jacada Travel, and will use them again in the future.
Published 01st July 2017 on TrustPilot
“South American Adventure”
We traveled for two weeks in South America. Starting in the lovely historical city of Quito, we knew we were in for a treat. Jacada handled every detail of our travel, pick-up, hotel, touring, restaurant experiences, etc. flawlessly. They transferred us to the next part of our trip, the Galápagos Island cruise without a hitch. We enjoyed five days on the Santa Cruz II, which offered superior service, excellent accommodations, as well as wonderfully prepared
food, and well educated, knowledgeable guides. You could not ask for more.
Once we retuned to land we were back in Jacada's capable hands as we flew to Peru. We continued to explore the land and history of the Inca people. Everywhere we visited, each hotel we stayed in, each guide who lead us was exceptional. I have traveled extensively in my life but have never felt so worry free on a trip before this time. I would not hesitate to recommend Jacada to any traveler looking for a first class experience, worry free, on their vacation. I would give them 6 stars.
Published 13th June 2016 on TrustPilot
“trip of a lifetime”
Having given an outline of what we wanted to see and do, the centerpiece being to take the Hiram Bingham train and stay at Sanctuary Lodge in Machu Picchu, Jacada ( Ciara Owens in particular) gave us excellent advice and put together a fabulous experience. The hotels were wonderful. The pacing of the trip and the private guides arranged for us were exceptional We had time to absorb what we were visiting and enjoyed the services of very open, knowledgeable, flexible, well informed and personable guides. There were extras in addition to the sights we wanted to see. One guide planned a 'picnic' for us, unlike any I have ever had. A tent, with rugs, cushions, facing snow covered mountains, and delicious Peruvian foods, catered by a charming young couple from Cusco. Edgar also took us to an animal rescue where we saw a spectacled bear cub, orphaned and just 6 months old, a baby vincuna, and condors up close and personal. We had a visit to a family farm high in the Andes and learned how they work the fields, and prepare and spin wool into those marvelously inticate weavings. Sheep to loom and finished products, plus a home cooked meal with 4 shy and curious, proud and happy women and a 5 month old baby. In their home. Travel connections were well planned and booking taken care of by our guides. Everything ran so smoothly! When we wanted to see the Ice Maiden in Ariquipa, which had not been on our itinerary, Jose provided extra time for us to do this and a personal tour of the exhibits. He also took us to visit a local one-room school in the Andes which was eye opening in terms of how the indigenous people live. And included a birthday cake and song for my travel partner. The 2 students who showed up that day, of the 21 who may travel up to 3 hours to get there on any given day, work and weather permitting, clearly found us rather exotic and were thrilled to be given the little cake our guide had secretly brought along. Very touching. I cannot recommend this highly enough.
Published 02nd June 2016 on TrustPilot
“Fantastic trip thanks to Jacada Travel!”
Had a wonderful trip which was well organized by George. The accommodations were first class as were the tours and tour guides. We were so well taken care of by everyone associated with this company. Always felt safe and looked after. Would highly recommend it.
Published 02nd June 2016 on TrustPilot
“A once in a lifetime trip to South America”
Jacada, and Ciara/Susann in particular, did an amazing job of organizing our trip. We did three countries, eight locations and ten flights without a hitch. The local support was excellent and the advice as to things to do on the ground was really useful. I would have no hesitation in recommending this company to anyone.
Published 02nd June 2016 on TrustPilot
“Peru, Ecuador, Galapagos Trip”
Outstanding vacation! Everything went extremely smoothly, Jacada representatives were with us every step of the way, accommodations were outstanding, and tour guides were superb. This was a vacation with an aggressive itinerary that went flawlessly. All of the tour guides were top notch and Jacada was able to secure reservations at the top places for us. We would not have changed a thing and highly recommend Jacada for complex travel arrangements. No detail was overlooked. We very much enjoyed our two days at Machu Picchu, hiking to the top of Huayna Picchu, and the scenic train ride. We spent a few days aboard the Delfin I in the Amazon and very much enjoyed the intimate small boat setting. Our Galapagos cruise aboard the Santa Cruz II was also amazing. Overall, fantastic trip!!!
Published 12th May 2016 on TrustPilot
“Professional, trustworthy one stop shop for unforgettable travel experience”
Jacada arranged our trip to Peru. Four hotels, three cities not one snag. First class hotels, guides and drivers that made a difference; insightful, helpful and great people. Passionate about their jobs. They structure your day but leave time to explore on your own. Just follow their recommendations and you can't go wrong.
Published 12th May 2016 on TrustPilot
“Top-notch company from start to finish!”
We would highly recommend Jacada Travel. They were thorough and thoughtful. We were taken care of from morning until night each and every day of our trip. Attention to detail was exceptional. All of our guides were knowledgeable and kind. We had a fabulous holiday thanks to Jacada Travel's trip designers. Many thanks and cheers to our trip designers, guides and drivers!!
Published 04th May 2016 on TrustPilot
“Adventure of a lifetime”
Personable and professional......knowledgeable and insightful..... Caring and committed..... The Jacada team helped create an adventure of a lifetime for my family!!!! Looking forward to the next!
Published 12th July 2016 on TrustPilot
“South American trip”
Published 06th July 2016 on TrustPilot
“Traveling secure in the knowledge will be precisely as planned and promised.”
Jacada provided us with the utmost in professionalism in planning our trip to Peru. Accommodations were beyond expectations and guides provided were both personable and willing to do whatever needed to be done to ensure that our trip was perfect. Along the way, they even threw in a few unexpected surprises which enhanced our experience even more. Not only will I unconditionally recommend them to friends and family, I already have while also contemplating my next adventure for them to plan and organize for us.
Published 25th October 2016 on TrustPilot
“Jacada Travel....Listened to everything we said...”
Published 25th October 2016 on TrustPilot
An adventure, different than any other vacation. Attention to detail by Jacada's personnel and "hands on" service was beyond belief. Guides were unbelievably knowledgable. That alone made one feel comfortable.
Published 20th September 2016 on TrustPilot
“Ladies Trip to Peru”
Me and my friends were planning for a trip to Peru since the beginning of 2016, and We did the right decision when we chose Jacada Travel to handle all the details for our trip ! We had a wonderful experience, the 12 of us ! excellent accommodations, friendly tour guide and perfect care of the little details ! We will totally travel with them again to other destination ! I personally loved how they are well arranged from the day I emailed them and then working on the perfect itinerary together and later living the great details in real in Peru ! it was definitely the ultimate trip with adventure, sightseeing, luxury, cultural experience and more
Published 23rd August 2016 on TrustPilot
“Jacada Travel was perfect!”
Every detail of our 15 day trip to South America was perfect from the meeting us at the airports to the English speaking guides/private drivers to the beautiful hotels! I would definitely use Jacada again.
Published 22nd August 2016 on TrustPilot
Jacada and Emily Opie planned the 10 day trip my daughter and I took to Peru earlier this month. We visited the Sacred Valley, Machu Picchu, Lima, Cusco and the Amazon. Jacada arranged transportation, guides, activities, hikes and some meals. They did a great job -- trip was fabulous, guides fun and knowledgeable and logistics close to flawless.
Published 19th August 2016 on TrustPilot
“Jacana knows Peru!”
Our trip to Peru was nothing short of an adventure! Each of our destinations was planned out perfectly, and the order in which we saw the various parts of the country was well thought out, considering the challenge of the altitude. So much so that we acclimated very well as we traveled throughout our 2 weeks. We started in the Amazon and finished up on serene beautiful Lake Titicaca, with amazing culture filled stops in between in the Sacred Valley, Machu Picchu and Cusco. Our guides were knowledgeable and fun to be around. We loved it! Thank you Jacada Travel!
Published 19th August 2016 on TrustPilot
“Best way to travel!”
First time visiting Peru and I got really sick getting over there - probably food poisoning from something I ate before I left US. Jacada and their guides were with us every step of the way, getting me the medical attention that I needed and they were all so caring and flexible. With their help and the help from the local hospital, I was able to recover fully in 2 days and resume our trip - even climbing up to Wayna Pichu afterwards!!
Thank you Jacada, Lily, Susanne and our local guides Nilo, James, Daniel, Marisol for the most fabulous 25th anniversary trip!!
Published 06th January 2017 on TrustPilot
Lily at Jacada Travel did a wonderful job planning our trip to Peru and Galapagos.
Published 13th December 2016 on TrustPilot
Every aspect of the travel experience was right on and taken care of from recommendations of sites and length of stay to printed boarding passes at our departure. Selection of hotels and restaurants choices were perfect. Hiking was as advertised, spectacular and tough, but doable thanks to the excellent guide.
Published 13th December 2016 on TrustPilot
“Peru with Jacada”
65 year old Canadian cardiologist who has traveled moderately previously (Nairobi, Nepal, SE Asia, etc) with the most recent trip to Kyiv Ukraine who wanted an organized excellent educational tour of Peru (Cuzco, Lake Titikaka, Machu Picchu, Amazon, Lima). Jacada was superb with great pretrip internet and telephone consultation as well as guiding my wife and myself thru the entire visit (not intrusive yet comprehensive). When we asked for something additional they organized it to our satisfaction. Fernando the guide in Cuzco/Sacred Valley was the best guide we have ever had, knowledgeable, taking our requests in stride and supporting yet not pushing us. If you want to visit and enjoy a Peruvian trip this is for you.
Published 29th November 2016 on TrustPilot
“Great professionalism and anticipation of our needs and wants.”
Jacada's group of professionals made our trip to Peru very special. They anticipated situations and provided the best experience possible.
Published 31st October 2016 on TrustPilot
“Everything Jacada planned for our trip was spectacular.”
Jacada planned a wonderful two week trip for us. Everything was set to perfection. Hotels, travel, tours, and everything else set up through Jacada was amazing. You definitely get the service and trip you pay for. We would and will use them again for another trip.
Published 22nd January 2014 on TrustPilot
“Jacada did an amazing job of setting up our entire trip - everything went very smoothly.”
I recommend Jacada highly to anyone - our trip was perfectly planned - all of our guides were great, our hotels were great, the itinerary was well thought out. We will use Jacada again when we next travel abroad. Jen, our agent there, thought of every detail and had the trip highly organized. Thanks to the thoughtful planning, we had an incredible family trip!
Published 21st January 2014 on TrustPilot
“Best Vacation Ever!”
This is the first time I ever used Jacada Travel and I am spoiled for life. The vacation was perfect. The hotels, driver and tour guides were exceptional.
Published 24th January 2014 on TrustPilot
“Service beyond Expectations”
I could sense that the Travel Designer (Jennifer) is somehow tracking our every move and always communicating with the people on the ground that on the needs to have her clients be looked after well. Our journey was tight with many early flights to catch (new year's day at 4 am). Assistance to ensure breakfast is available at check out desk at early hours; guide in attendace to ensure assistance on check in in crowded and non english speaking airline ground staff is taken care off are some of the small things that makes the difference in our travel experience. Of course getting the best rooms at the best hotel/resort repeatedly is another crown to Jacada! I think it is not only about money that you paid but the extra effort that you could feel that makes the difference. In my view in areas where they have control, they have done exceptionally well. Highly recomended and thanks to Jennifer!
Published 23rd January 2014 on TrustPilot
Francis S Lay
“Best holiday I've ever had!”
Published 04th February 2014 on TrustPilot
“Very easy to do a private tour with Jacada”
I found Jacada on the internet and they provided us a tour with everything we wanted.
They responded quickly and professionally. We had excellent guides and felt very comfortable traveling in Peru. All our accommodation were superior which was great after hiking the Inca Trail.
We were extremely pleased our entire trip!
Published 28th January 2014 on TrustPilot
“Luxury Travel with Personalized Service”
My family and I have travelled with Jacada Travel twice now to South America - Peru and Ecuador/Galapagos. Both trips have been at the top of our bucket list for years, and Ciara at Jacada made sure that the trip met every one of our high expectations! Ciara and the team at Jacada helped tailor the accommodations and tours to our style, taste and budget, including a luxury camping trip along the Inca Trail to Machu Picchu in Peru, and a wonderful cruise with my 10-year old daughter in Galapagos.
Jacada ensures every detail is taken care of, arranges all your transfers and tours, truly allowing you to have a car free vacation. Everything is first class and better than you expected. Jacada and their local guides also helped arrange a flight back from Peru when my grandmother fell ill while we were away.
We are working on a trip to South East Asia with Jacada next!
Published 23rd April 2014 on TrustPilot
Jennifer, Vancouver Canada
“The trip to Peru was flawless”
Emily Opie who was our travel consultant did an outstanding job. Lima, Sacred Valley, Cusco and of course Machu Picchu were outstanding experienced. The guides, the food, the accommodations were all wonderful.
Published 04th April 2014 on TrustPilot
“A very organized, friendly, professional travel agency for those who want luxury travel.”
This is the second time that we have used Jacada Travel, and we could not be more pleased with the professionalism and attention that we have received. Both trips to South America were well planned and came off without a hitch. Even when there was a miner strike in Peru, the agency took care of us beautifully.
Thank you, Jacada.
Published 18th June 2014 on TrustPilot
“Very good to work with and organised a great holiday”
George worked with us to prepare and execute a fantastic trip to Peru where we saw fantastic sights.
The trip was very well organised and went faultlessly. The hotels were excellent and the food was excellent throughout.
The itinerary was well thought out and took account of the altitude in such a way that we did not suffer from it at all.
The guides were very good and made the sites and museums come alive in a brilliant way.
All done in a very cost effective way compared to the opposition.
Published 25th May 2014 on TrustPilot
“Jacada Travel, we're extremely efficient and looked after our every need throughout our stay in Peru.”
We had an awesome holiday and packed a lot into 20 days with moves by plane, rail or coach every 3 days. Everything was organised for us everywhere with minimal delays throughout. The Hotels were excellent and to the standard we expected. All the guided tours were brilliant, very informative and a must in certain areas especially Lima where we visited sites that would not have been obvious to the average tourist. We visited Lima, Puerto Maldonado , Sacred Valley, Machu Picchu , Hirham Bingham (superb) , Cusco , Andean explorer, Lake Titikaka, Colca Lodge Colca Canyon , Arequipa and finally Lima. A really memorable trip.
Published 22nd May 2014 on TrustPilot
“A perfect Honeymoon in Peru”
Published 22nd May 2014 on TrustPilot
We are so glad we went to Argentina, and equally pleased that Jacada was our guide.
Positives: The right amount of time on our own and with the guide, just my husband and myself instead of a group of strangers traveling with us,fabulous food, small boutique hotels, local guides, and best of all: very customized to our wishes and interests.
Published 01st May 2014 on TrustPilot