Ever since stepping off a plane in Bangkok as a backpacker in 2007, I’ve been infatuated with Asia. My first experience was an overland journey through Thailand and Malaysia to Singapore, taking in the hustle and bustle of big cities, spectacular landscapes, national parks and pure white sandy beaches.
From Singapore, I flew to Australia where I lived for nearly three years – but Asia was never far from my mind. Being a relatively short flight from Melbourne, I was able to spend my holidays exploring this spectacularly diverse region. Ensuing adventures included hopping through Vietnam, Cambodia and Laos where cultures and cuisines can change dramatically in the blink of an eye. I also made several return trips to Thailand to explore the north of the country and lounge on my favourite hidden beaches on the islands.
My most recent trip was to wonderful India which really reignited my passion for Asia – it was like discovering it all over again. I spent my time relaxing on the beaches in the south, went vegetarian for two weeks and tried my hand – and the rest of me – at practicing yoga the traditional way, I love researching new experiences to keep travel fresh and exciting. Ask me about rooftop bars with a view – I seek them out wherever I go!
I am a returning customer. First time around, they blew my mind. Second time, did not disappoint. This time, we went to Tokyo and worked with Keith and Wing. We didn't give them very much time to make arrangements, but somehow they pulled it together. There were some minor issues with communication, but after we identified the issue, we worked through it. I felt that Keith and Wing did everything they could for us. Keith was our initial point of contact. He helped us with the agenda, booking the majority of the trip. He kept us updated as much as possible. He was very kind and easy to work with. I felt like he moved mountains for us. We didn't make it easy for him, but he was a trooper and he basically made all our wishes come true. He was sick during some period, but somehow, he got our trip booked for us and made our time in Japan truly amazing. Wing was our concierge in Japan. It took her a few days to respond, but I think that's because she was working on her end and waiting for an update on her side. It didn't really bother me, but just FYI for any future customer. She booked all the restaurants we requested and provided alternatives if it didn't work out. The recommendations they provide are luxurious and WOW...AMAZING. They suggested the Mandarin Oriental Tokyo and I highly suggest going there if you are thinking about it. Also, Jacada usually sends a "travel kit" few days before our trip and it is very handy! I always look forward to the kit because it's well-constructed, high quality, and extremely cute! The kit has important phone numbers and includes cultural norms, such as tipping and gifting. The information in this kit is extremely helpful! Honestly, I am stuck on Jacada. I am excited to use them again in the future.
My husband and I are regular global travelers and this trip to Vietnam from May 23 to June 10, 2019 was the best trip of our lives - all thanks to the expertise and professionalism of Jacada Travel. Our Jacada agent Keith masterfully planned a custom trip for us that was perfectly-suited for our goal - to get a comprehensive and inspiring picture of Vietnam with once-in-a-lifetime experiences so that my artist husband could create an international series of paintings while there to unveil to his collectors at our home gallery in Houston. Keith, as well as our concierge in Asia, Gilda, took care of absolutely every detail. During the trip I rarely needed to contact them - but when I did they delivered immediately by informing our guides and drivers of a few special requests and facilitating an important meeting with the general manager of the Metropole in Hanoi. All of our accommodations were gorgeous and luxurious to the max. Our primary guide, Kevin, was kind, smart, funny, patient and absolutely entertaining. Many friends and family members have visited Vietnam and raved about it - but no one had the experiences we had: actually getting into the rice paddies to catch fish, snails and crabs, kayaking + squid fishing in Lan Ha Bay, practicing Tai Chi on the deck of our luxury junk the Ginger, receiving a "team" of butlers at the Metropole in Hanoi to make sure we were properly taken care of...and so much more. I truly appreciated Jacada's detailed advice on tipping, procurement of visas and currency exchange - no question was left unanswered. We loved and appreciated the custom and beautifully bound travel package we received in advance of traveling - the perfect short-course of reading of history and customs related to the exact places we would be visiting. All of our transfers were executed perfectly by guides and drivers. It's a huge help when a guide walks you through the check-in process at airports by standing right with you through the lines and communicating with the ticket agents for you. The sum that we paid to Jacada was absolutely worth every dollar. I enthusiastically recommend their services and I look forward to booking through them in the future. Thanks! Ryan Lindsay and John Ross Palmer, Houston, Texas USA.
Jacada travel sets a new standard in luxury travel, creating custom itineraries that reflect in-depth knowledge of the destinations and a commitment to service and seamless logistics. Working with local experts, offering 24 hour service, Jacada makes travel easy enjoyable and memorable.
Jacada Travel planned an excellent trip for my daughter and me. Our travel planner, Keith, made choices and suggestions that I otherwise would not have considered. He took into consideration our likes, personalities, and interests. As well he delivered a five star experience that stayed within my budget.
I can not say enough about this company and our trip to Vietnam and Cambodia. Every detail was taken care of and Keith was able to put a trip together that hit every mark. We did so much more than visit the sights, we met the people and experienced the culture in a way I never dreamed was possible! Keith listened to my vague ideas and created the perfect itinerary - from the cities we visited, to the hotels we in which we stayed, to the variety of experiences we had. We got so much personalized attention - all of our tour guides were wonderful! I can not imagine having a better trip - exceeded our expectations. I hope I have another opportunity to travel with JACADA!
Keith was amazing. He was on top on all details and very responsive to all queries. I would highly recommend the company. Fantastic trip to Japan with every last detail perfect.
My spouse & I recently visited Thailand, Cambodia & Laos. The trip was arranged through Jacada Travel. Every little detail was masterfully plotted out. The hotels were superb & welcoming. The guides & drivers were always prompt, friendly efficient & very knowledgeable & went out of their way to make us feel welcome in their home area. Their insight into the local history, sites, people, scenery, customs & food were invaluable. Each time we checked into a new hotel, there was a nice welcoming note from Keith of Jacada Travel. There’s no possible way we could have seen or done as much on our own, let alone enjoy ourselves doing it... Thanks SO much to Keith & Sarah for setting up SUCH a wonderful visit to South East Asia. We would do it all again in a heartbeat. Marty & Char L
We had a fantastic experience with Jacada. We did a fabulous, unforgettable trip to India and the Maldives. The planning leading up to the trip was very thorough and I always felt like my questions were answered in a very timely manner. Keith and Gilda did a wonderful job. The trip itself was as close to flawless as it comes. The logistics in India were absolutely streamlined. We were able to fully enjoy each other and the experience without worrying about details. Our guides were incredible, particularly the one in Jaipur. He absolutely blew our minds with his vast knowledge and calm nature. The properties in both destinations were excellent as well. We will be coming back to Jacada and bringing our friends with us!
This was an amazing trip! Our guides and drivers were outstanding and went above and beyond the call of duty to make our vacation special. All our hotels were exceptional. Thank you Keith for arranging a trip of a lifetime.
We had a marvellous trip to Vietnam expertly organized by Keith and his team . Not a glich in place . The guides were professional and helpful and the hotel choices were brilliant . We will plan our next trip with Jacarda soon
Dear all. It was a fantastic trip, extremely well organised and very well managed throughout. I would like to mention especially our guides in Bagan and in Inle Lake (Saw and Tee), as they were absolutely amazing from the first moment. I could not recommend this agency and their services more! If you like to travel in style, they are who you are looking for.
After using Jacada Travel to plan our trip to South Africa and Zimbabwe in 2016, we knew the "only way to go" to South East Asia was to use Jacada Travel once again. We've just returned from another trip of a life-time ~ 3 weeks in Thailand and Cambodia, plus a sneak preview of Singapore. Planning our trip with Keith and Gilda was great! They treated us like special friends and were so accommodating to our ideas, booking beautiful, interesting hotels, finding guides who seemed meant just for us...spoiling us with little treats and special notes at each new destination. They helped us not only see the sights, but also allowed us a chance to understand the people and recognize our common humanity. Isn't that what travel is all about?
My wife and I just returned from a great trip to Thailand organized by Keith at Jacada Travel. Jacada was in charge of booking our 3 hotels, all domestic flights and a number of private tours. We started in Khao Lak (an hour north of Phuket) at The Sarojin - this was selected by Jacada. Simply said, The Sarojin is one of the nicest boutique resorts we have ever stayed - exceptional service, attention to detail and quality. Jacada also organized 2 private tours (canoeing in a mangove - was just ok and a day going to the "James Bond Island" at Phang Nga Bay - well worth it) , with a guide and driver through The Sarojin - both tour guides were excellent. In Chiang Mai, we picked the hotel (137 Pillars) and Jacada did the rest. A driver and tour guide met us at the airport and remained with us throughout the 3 days with 3 tours. Again, the tour guide (and driver) were excellent. The highlight was a day at the Patara Elephant Farm - I would highly recommend it. Next was Bangkok, we chose the Peninsula and again Jacada did the rest. Jacada even surprised us with a birthday cake for my wife (the reason for the trip) after we checked into The Peninsula. Jacada arranged a driver and tour guide on 2 of the 3 days and once again, the service was excellent and the tours gave us a good overview of the city. Jacada Travel did a very good job and made the trip an exceptional memory for us both. M & A, Toronto, Canada
We are a Canadian couple,senior in age,and we came across Jacada while planning a trip to Viet Nam and Cambodia. Though we had never heard of Jacada,my husband called them and we began planning our trip with Keith Jarman who is one of Jacada's travel designers.He was very patient,courteous and informed. Better yet,he listened to our needs. He was able to get a feel for the kind of trip we wanted to make and used the info as a basis for designing our journey. We then were put in touch with Gilda Tang who became our concierge. Jacada has employees in many parts of Asia and they also have links to local touring companies that are reliable. Gilda introduced herself to us and asked us about dietary preferences, likes and dislikes and gave us information on spas along our trip should we want to avail ourselves of treatments. In fact,she booked our selections in advance. Gilda (we also dealt with Gloria when Gilda was away,very efficient concierge as well) booked our restaurants after sending us a list of recommended dining places to choose from, got us tickets to a show we wanted to see and arranged for our entry visas to be looked after. For the most part,the guides we had were excellent. We had wonderful,knowledgeable guides,particularly in Hoi An, Hue, Ho Chi Min city and Cambodia. When we decided to change some of our daily plans,the guides were flexible and adjusted or schedule.We decided to go to Hue for the day and Jacada accommodated us and we traveled with Nam ,a well spoken woman who was terrific . Keith left notes for us in each hotel throughout our trip and as it was my birthday, there were treats for me in each of these hotels. This made it very special. I would highly recommend Jacada,and particularly Keith and Gilda to any travelers contemplating a similar trip to Asia.
It would be hard to recommend Jacada more enthusiastically. Keith Jarman worked patiently with us to help craft a spectacular, almost three-week trip to Vietnam and Cambodia. There was not one hitch on our visit. The hotels were lovely and the guides, informative and helpful. Every car that met us carried cold water and cool face cloths to help us battle the brutal heat. We may not have been the easiest clients to work with because we had specific concerns about this trip. Keith worked diligently and produced a fantastic agenda. We also found hand-written welcome notes from him at each hotel we visited--a really nice touch, for which we were grateful.
We have travelled with Jacada on 3 tours and they are an outstanding tour group. Every detail is planned very well and there are many special experiences that make each trip unique. The guides are also exceptional and we always feels safe no matter where we go. The accommodations are always outstanding and very unique to the setting. We highly recommend Jacada if you are looking for a private luxurious travel experience that also connects you with the true culture.
My experience with Jacada Travel has been nothing short of spectacular. The combined efforts of Keith Jarman in London and Gloria To in Hong Kong provided my wife and myself with an experience of a lifetime. No details were left to chance with all transfers, tours, and reservations being meticulously planned and arranged. The Jacada over the top moment for me was my surprise private birthday dinner planned by Keith and Gloria in the Anantara Hoi An. I would not hesitate to use Jacada’s services again and would heartily recommend them to anyone needing a bespoke experience handled with consummate courtesy and professionalism.
Just returned from a special anniversary trip to Vietnam and Cambodia with the entire itinerary planned and expertly executed by the marvellous team at Jacada Travel. A very special thanks to Gloria and Keith for organizing the best trip my wife and I have ever taken. The hotels were simply magnificent, particularly the one in Cambodia (Phum Baitang). The guides were far above average, knowledgeable, kind, helpful, understanding and innovative. Our drivers were superb particularly taking into account the difficult driving conditions in the major cities. Everyone was always on time and we never felt rushed. The large tourist crowds were often avoided allowing us a more personal in depth experience. The tours arranged on our behalf were amazing and extremely interesting. Our food requirements were dealt with in expert fashion and several of our dining experiences were unique. There was just the right amount of spare time built into our itinerary as well. Overall the entire experience, start to finish was first class but the special and unexpected touches in honour of our anniversary raised the bar to an entirely new level. We would have no problem recommending Jacada Travel as the gold star company in personalized travel.
We chose to travel with Jacada for our Indo-China trip end of October. We had chosen to visit a number of cities throughout Vietnam, Cambodia and Laos. The team at Jacada were able to tailor the trip around our requirements and included a number of activities and must-see sights. All the way up to the few weeks before our travel we kept receiving reminders, updates, even a personalized booklet including our photos and the trip information and itinerary which kept us excited and looking forward to our trip. Impeccable attention to detail, truly an amazing experience. I can't wait to book with them again!
From my first e-mail inquiring about a trip, Jacada Travel was nothing but helpful, knowledgeable, dedicated, friendly. From start to finish they helped us create an itinerary that was perfect. Our trip was catered to our wants, and they gave input on each excursion/portion of our trip. Never once did they push any agenda or extra tour on us. The guides were all great, they really helped teach us about the cities we visited, and helped us be relaxed and have an amazing experience at all times.
We recently went on a 2 weeks IndoChina trip which included (Vietnam, Cambodia and Laos) the hotel selection, the tour guides and even the recommendations were on spot. The itinerary that was designed to us was very good and it met our expectations. They did an excellent job with picking the hotels and doing all internal flight bookings. Keith who was responsible for our travel design was very responsive and gave us good advise on what to see and where to go.I enjoyed the small welcome notes left in different destinations by Keith and he kept following up on us during our trip to make sure that everything was all right.
We have been fortunate to travel quite a bit, but nothing has compared to our first experience with Jacada Travel. Our guides were both knowledgeable and friendly. We greatly appreciated the personal stories they shared with us. Every aspect of our trip was top notch and worth every penny we spent.
One of the best trips we have ever taken! Extremely well planned, not a single issue, ran incredibly smooth from initial planning to arriving home. The guides and drivers in every location were insightful, helpful, and enjoyable, the accommodations were perfect and exceeded our expectations in every location, the tours were tailored to our interests easily. The trip was entirely stress free and with the goal of covering each country thoroughly enough so that we didn't leave feeling we missed anything, we finished the trip feeling we accomplished that goal. I highly recommend Jacada and we will use them again for our next big adventure! Thanks Keith and Gloria for everything it really was a trip of a lifetime! Monica and Stu
Great organization of my trip in Bali. Wonderful scheduled that was planned, great guide and driver there. Lots of attention and contact, follow ups and preparation by Keith and Gilda. Everything went smoothly. I had a wonder time and would highly recommend Jacada Travel.
Another fantastic trip organized by Jacada. We celebrated my birthday and on the arrival at our first hotel, i was greeted with a super yummy birthday cake and balloons. The itinerary suggested by Keith was spot on for how we like to see things and what we are interested in. I can't wait to plan my next trip with Jacada Travel
Our travel designer, Keith, was knowledgable and intuitive about creating the travel experience we were looking for. Our trip through Vietnam and Cambodia was seamless from start to finish. The guides, drivers and concierge were excellent. The accommodations were exceptional and the tours and experiences were a highlight of every day. This was our first trip with Jacada and we will definitely return to plan our next adventure.
We used Jacada to plan a 3 week honeymoon in Southeast Asia and the Maldives. Our advisor was very responsive, listened to our needs and tailored a package that fit all our requests to our budget. We were very happy with the logistics and hotel selections. Our advisor also put us in touch with a great aviation specialist to help with our long haul flights. We had only three real issues. First, attention to detail was lacking in certain respects. Our names weren't correct on several of our reservations, for example, including printed materials meant to be keepsakes. Or we were told our villa would be at the end of an area, when in fact it was in the middle. Second, while our local guides were all very nice, the tour options themselves were not worthwhile; very perfunctory. I'd not recommend any of the city tours, and we cancelled the one planned for our second city as a result. Lastly, both our advisor and concierge were away during our trip, so when issues arose, they were dealt with by whoever happened to be covering at that time, rather than someone who knew us or our preferences.
Everything from the itinerary, to the choice of the hotels, to the local guides was really excellent and contributed to make my 3 weeks in Myanmar and Laos a wonderful experience. I like to travel alone and often don’t use agencies but I think Jacada is definitely worth it!
Trip went off without a hitch. Itinerary was well planned and we had no issues with timing, guides, etc. Hotels were outstanding.
My husband & I had the delightful opportunity to travel to Vietnam & Cambodia for 2 weeks. Keith & the entire Jacada team could not have been more accommodating, with every detail being executed to perfection, from the transfers & hotel choices, to the adventures & cultural excursions created to match our tastes & fulfil our hopes to learn of the beautiful people, places & history. Having travelled over my birthday, Jacada even managed to create a wonderful set of surprises to help in the celebration. We would gladly use Jacada again & have come to think of Keith & some of the Jacada chosen guide teams as friends. This was an experience that will leave cherished memories for the rest of our life, & we are looking forward to working with Jacada to create more amazing adventures moving forward.