Plan with Peace of Mind

For any new bookings for travel before June 2022, should your plans be impacted by COVID-19 then we will allow you to change your reservation or cancel your booking for a full credit towards future travel.

Trust is key when booking travel in the current world, we're here to give you the flexibility to book with confidence and peace of mind.

Flexibility to rebook or claim a full credit

Your money is safe - all deposits are held in escrow

Help the world recover - profits will go towards conservation work in Africa

Terms & Conditions

Cancellation. For new bookings made between August 1, 2020 and March 30th, 2021 with departure dates prior to June 30th, 2022, you may cancel your booking up to 60 days prior to departure in the event of a COVID-19-related reason at home or in your travel destination if the quotation and confirmation documents confirm the Flexible Booking Policy. If you cancel, you will receive a credit toward future travel valid through December 31, 2022; that credit is non-transferable and non-refundable and will be applied as an offset to the new booking cost. All other standard terms and conditions apply to the booking. If your departure date is postponed until after June 30th, 2022 or a replacement trip is booked, normal cancellation terms will then apply. Where suppliers do not allow postponement or a refund, we will only pass on charges where they are applied. Certain flights have to be paid for at the time of booking and will be non-refundable, in which case we will mirror the applicable policy of the airline.

Postponement. For new bookings made between August 1, 2020 and March 30th, 2021 with departure dates prior to June 30th, 2022, you may postpone your booking up to 14 days prior to departure in the event of a COVID-19-related reason at home or in your travel destination if the quotation and confirmation documents confirm the Flexible Booking Policy. All other standard terms and conditions apply to the booking and normal cancellation terms will apply to the new booking date. Certain flights have to be paid for at the time of booking and will be non-refundable, in which case we will mirror the applicable policy of the airline. Where suppliers do not allow postponement, we will only pass on charges where they are applied, however, trips cannot be cancelled for travel credit during this time. Within 14 days of travel, normal terms and conditions apply.

Your balance remains payable at 90 days prior to departure. Failure to pay the balance without giving notice of the intention to cancel on the basis of travel being prevented by Covid-19 restrictions will mean that normal cancellation terms are applied. Within 60 days of travel, our normal Terms and Conditions apply.