“From the initial phone call to the …”
From the initial phone call to the welcoming home call our holiday could not be faulted.
Our first stop was Rio, our guide Marcelo was first class, he moved our itinerary around when it rained so we always had something interesting to see. Our driver Alex made us feel very safe, a very careful driver who was there by magic to pick us up after visiting sights.
Rio exceeded our expectations, thank you George for understanding my needs and getting the itinerary just right.
On arrival at Picinguaba after a four hour drive from Rio I was faced with a rather steep climb up to Pousada Picinguaba and I did mumble "you are dead Georg"!, however the climb did not prove a problem and the Pousada was excellent.
Our guide at the Iguassu Falls could not be faulted. The falls were magnificent, they were the reason for this trip.
The last five days of our trip were spent on the Aria Amazon cruise boat, what a splendid way to explore the Amazon.
Thank you George and Suzanne for the welcome notes in all of our hotels, it was a very nice personal and appreciated touch.
This was the first time we have used Jacada and would highly recommend and use them in the future.
Once again thank you for a trouble free holiday.
Susan and Jonathan
21st April -6th May 2017
Published 12th May 2017 on TrustPilot
We had a fantastic holiday. Everything was very well organised. The two guides we had were excellent
Published 03rd June 2016 on TrustPilot
“A once in a lifetime trip to South America”
Jacada, and Ciara/Susann in particular, did an amazing job of organizing our trip. We did three countries, eight locations and ten flights without a hitch. The local support was excellent and the advice as to things to do on the ground was really useful. I would have no hesitation in recommending this company to anyone.
Published 02nd June 2016 on TrustPilot
“South American trip”
Published 06th July 2016 on TrustPilot
“Jacada Travel was perfect!”
Every detail of our 15 day trip to South America was perfect from the meeting us at the airports to the English speaking guides/private drivers to the beautiful hotels! I would definitely use Jacada again.
Published 22nd August 2016 on TrustPilot
“High quality advice and service”
Jacada listened and responded well to our brief. The itinerary they suggested was just right for us. Hotels were well chosen, guides and transfers were high quality. They created an excellent holiday for us.
Published 22nd January 2014 on TrustPilot
This was a great experience working with Jacada. They really customized our Brazil experience to what we needed!
Published 05th February 2014 on TrustPilot
Our 10-week trip to Argentina, Chile, Easter Island, Bolivia and Brazil was amazingly executed down to the smallest detail, which was no small feat. Everything was pretty much perfect - the recommended hotels and excursions amazing and perfect for the family.
A lovely touch was the personalised message, from George, in each new hotel welcoming us to the hotel and the new area. No complaints!
Published 23rd January 2014 on TrustPilot
Attentive to clients needs
Published 12th March 2014 on TrustPilot
Jacada Travel were great from day 1, very professional, always willing to help and offer their opinion to help tailor the trip to our needs. I will definitely be using their services again in the future and would recommend them to anyone.
Published 22nd September 2014 on TrustPilot
“Live Up Its Promise of Personalized Luxury Travel”
It was going to be the first time for me and my father to South America, and I stumbled upon the name "Jacada Travel" in many articles and thought of checking it out. The website did enough impression to make me decided to contact them.
Since that moment, I have been very taken care of by my travel designer, [Name] Owens. She crafted an extremely beautiful plan that fits almost everything we want to see within our limited time. This plan is refined couple times along the way, including last-minute change due to our visa situation. She has been extremely patient and helpful to us.
The trip itself was fantastic. Jacada did a great job in adding many personalized touch throughout our trip. Very friendly guides and drivers who knows our taste, welcome gifts upon arrival to every country and every hotels, and lots of letters from [Name]. Our hotels are all amazing and fits our preference of what a good hotel should be.
There is absolutely nothing bad I can think of. It has been one of the most memorable trip for us. It's even better to know that the price we paid are only slightly higher than what local tour providers in Indonesia would charge us; but we got WAY better hotels and services.
If there is anything Jacada can do to improve what has already been a really wonderful service, is if they can take care of visa applications as well. Otherwise, all my thumbs up for them!
p.s. If you want to know EVERY single detail and experience of my recent trip with them, check out my blog by searching google and type "Travelog christian leonardo jacada"
(since this review does not allow me to post any link, apologize for the inconvenience lol)
Published 31st August 2014 on TrustPilot
“Jacada put together a truly memorable vacation for my wife and I to celebrate our 25th wedding anniversary.”
We started our trip in Rio. It didn't live up to expectations. The hotel in St Therese was hard to get to especially as the tram tracks were dug up and roads closed. Our guide led us to the obvious places which is, in retrospect, a waste of resources. They are easy to get to and we should have spent time with Jacques seeing less obvious sights. Actually I was a bit under the weather and couldn't really celebrate my 60th as planned. To add a black mark on Rio my wife's debit card was cloned!
Leaving Rio behind we headed north to Iguazu. A wonderful 2 days spent at one of the best hotels we have found. Our tour guide (Horst) was not up to the Jacada standard but that was not too much of a worry as the venue speaks for itself. Strangely I couldn't find any information about the geology.
We flew via Salta to Mendoza and this was the highlight of our stay. Jacada chose a wonderful winery to stay on (Club tapiz0 and our guide (eduardo) could not have been bettered. Suitably wined and dined we headed off to the lake district - Barriloche. Our orientation tour was stupendous - what vistas!! Our guide took us on a "sample" walk - a shame really because we should have gone further while the sun shone. But as if to prove that you can't have everything the next day nature threw a late snow storm at us. We stayed in at a very well appointed lakeside hotel (El Casco art hotel) but the staff seamed to think they were Swiss/German.: abrupt and unhelpful. The choice of a venue to celebrate our 25th was excellent - a hideaway gormet restaurant up in the hills. As we left Barriloche the sun came back so we left the lake district with good memories. Next stop was the glacier national park. It may be useful if Jacada can make contact with the outfitters who hire out clothes for the glacier trip. we really did traipse around Argentuna with all the snow gear just for four essential hours. Las saucis was another inspired choice of hotel. Jacada didnm't pre-book the glacier tour which I find strange. Actually the guide provided (laura) was very pleasant but didn't have a lot to do as we joined the ice trek. Watching and appreciating glaciers and imagining how they shape our landscape was a really worthwhile thing to do. Having had so much fresh air we flew up to the sprawling city of Buenos Aries. French architecture and British engineering to quote our guide (Dario). Perhaps Jacada should have thought of an evening at the Opera/ Alos we hadn't yet played golf (a nine hole garden in Mendoza and 8 holes in the snow at barriloche dion't count) and decided that we should get a game in. The local travel company were absolutely hopeless in this regard.
One reson to play was to spend all the pesoes that we'd changed. Jacada ought to have advised us that not only to the local love USD but they give you almost twice (!!) the official exchange rate.
we ended the trip in fine style with a very intimate Tango show.
What agreat trip!
Published 28th October 2014 on TrustPilot
Everything thing was amazing and beyond expectation. The team are very professional and evrything was well organized even the small details.
Geroge Warren and Sussan were amazing and so helpful, they are simply the best.
Published 22nd January 2015 on TrustPilot
“Absolutely professional company from start to finish.”
We had a nine day window to fill in between tours that we had booked previously. I chose Jacada Travel from the Internet by googling tours in South America. After submitting my request on line I was very surprised how quick I had a response from Jacada agent. (Emily Opie)
from there on the booking procedure by email and telephone was extremely easy and professional.
After explaining what we required and informing Emily that we didn't know much about South America. In no time she came back with options that were tailor made to fit our time frame and requirements.
The actual tour involved several flights through Argentina and Brazil so therefore many different guides.
Every guide was absolutely fantastic punctual,informative and easy to converse with. We have traveled the world a lot in the last seven or eight and the guides were definitely the best we have en-counted.
The standard of accommodation was excellent with some being off the beaten track which was great. You can see that they were hand picked as the hospitality at everyone made us feel so welcome and at home.
The little notes and gifts from Emily along the way also gave the tour a personal touch.
We will definitely use Jacada Travel again and will have no hesitation in recommending them to our friends.
Published 13th January 2015 on TrustPilot
“Private Brazil Tour”
I had a great experience with Jacada. Their tour guides and drivers were friendly and professional. There were no issues as we moved from one area of Brazil to another. Communication between guides in different locations was seamless. Jacada delivered on all that was promised and I would use them again without reservation.
Published 01st May 2015 on TrustPilot
“Incredible honeymoon thanks to Emily Opie with Jacada”
Incredible honeymoon at Fazenda Catuçaba and Pousada Picinguaba through Jacada Travel thanks to Emily Opie
My wife and I had an unbelievable honeymoon at Fazenda Catuçaba and Pousada Picinguaba for 8 nights in April. Our Latin American Travel Designer from Jacada Travel, Emily Opie, was absolutely incredible. She worked with us for months to ensure we got the perfect trip. We had plans to be near Sao Paulo for a few days after the honeymoon, so Ms. Opie scoured the South American continent for places for us to go. Our trip was a bit difficult to plan because we were bringing our dog with us. Emily worked so hard to try and make Argentina work, but even with a doctor’s note, no domestic airlines in Argentina would allow us to book, so she went back to the drawing board and found us these fabulous two spots in Brazil, that turned out to be heaven on earth. I don’t even want to know the number of hours and the contacts Emily had to make, but she never gave us and she was so kind. Upon our arrival at the Sao Paulo airport we were greeted by a driver, who allowed us to the opportunity to go to the bathroom and exchange money. We didn’t touch our baggage. We took the drive out of the city into the countryside that eventually led us onto a dirt road to Fazenda Catuçaba. When we entered the gates of the Fazenda we knew we had reached paradise. We were immediately greeted by the hotel manager, Marcel who told the driver where to take our luggage and then led us to the main house for snacks and drinks. When we went to our room we found our bags put away and rose petals scattered all about the room. Our room was fabulous and very spacious. We had no issues with mosquitos, so we were able to leave our windows open at night to allow the cool breeze in. If needed we would have been provided fans for warmer nights and a fire on cooler nights, but neither were necessary. We had a very comfortable and large King size bed and a beautiful bathroom with both a large two person shower and deep tub. I’ve seen reviews of people complaining that you have to throw toilet paper in the garbage can, but the garbage was always cleaned so it wasn’t an issue at all. I applaud the Fazenda for working hard to protect the environment. Though we were given a nice snack upon our arrival we went and had a late lunch in the dining room. We were always given a little nook that was to itself so that we could have a romantic private dining experience. Our only dining guest was the occasional friendly cat that would come by for a visit. Lunch was served either in the dining room, the porch, or in the front yard under the trees. Our lunches and dinners ranged from zucchini soup, seasoned beets, okra, carrot, green bean, and potatoes amongst other things. We had great vegetable crepes, baked chicken, fish, shish kabobs, pork chops, and the best steak we’ve ever eaten. The desserts were incredible (pies, orange cheesecake, puddings, caramel drizzled bananas, apple tart (which I had to get seconds of)). Our meals were often prepared by Helo, who was a fabulous cook. She knew enough English to translate for us what we were eating (we weren’t familiar with some of the local vegetables and soups) and was so friendly to us.
We were not given a rigorous schedule and were allowed to do as we pleased when we pleased. Dinner was served over a wide period of time, giving you the flexibility to eat when you wanted. Dinner was always several courses and was far more than we could ever eat. It always included a plain lettuce salad, generally a type of soup, a main course, side dishes, and a fabulous dessert. We were asked on several occasions by Marcel, if we were okay eating a certain meal prior to them preparing it. An added bonus was that we had no cell service on the property or phones in our rooms. This was the ideal place to get away and disconnect. This disconnection proved to be part of what made the Fazenda so great. Therefore don’t come here if you plan on keeping up with your work e-mails, skyping friends, or watching YouTube, because it’s not going to happen. You’ll be all the better because of that too. We realized on the first night that the crickets would serenade us to sleep every night and that was all we needed. Some have complained that the cost of activities or meals was expensive, but by going through Jacada everyone was included, therefore we didn’t have to worry about cutting back on certain things or not doing certain things. If we wanted a snack, we got a snack. If we wanted to go on an extra trail ride, we did so.
Prior to our daily activities we would have a wonderful breakfast outside on the porch, which always involved the freshest fruits, eggs, and the most wonderful coffee and juice ever. The key to the meals is that everything is freshly grown and made on site and doesn’t have any chemicals or preservatives. We fell in love with horse riding, which we did nearly every day and in fact was the core reason we extended our stay at the Fazenda by an additional day. My wife’s horse was Catazuza (which she requested each day) and I rode two horses, one whose name was Paradiso. We were accompanied by our fabulous guide Juliette, who was so great to allow us the liberty to free ride since we are experienced riders. We on various days took trail rides that took us through the mountains, other farms, the rain forest, meadows with grazing cows, farmers homes where we were greeted by their dogs, little fields and valleys, and a perfectly hidden little gem of a waterfall, which was an awesome place to swim and relax under the falls. We even got to ride through the town of Catuçaba, which was a lot of fun on horseback. On two occasions we had picnic snakes that Marcel or a member of his staff prepared for us and had ready for us to enjoy. The tranquility of the rides was heavenly. Whether it was the parakeets singing and flying around us to the locals that we met on their farms, there was a sense of peace and old world charm you just don’t get back in the states. It seems that each day we had snacks around 11am and then around 2pm we a full lunch. Even on the day we took our hike to Nuclo Santo Virginia (one of the forests in the Atlantic rainforest), our English speaking guide Fabrico, led us several miles into the forest before he unpacked a wonderful picnic for us to enjoy on the rocks of the river. We never ever were hungry that is for sure.
We loved the lunch that was prepared for us at the lake. We spent the afternoon there and loved that the staff had prepared us blankets to tan next to the lake and a completely stocked guest house with additional snacks and drinks. Granted with as much as we had at lunch we didn’t need any snacks. We were given the option of having a driver come back and get us, but we chose to walk the 2/3 mile walk back to the Fazenda as it was so pretty. On one afternoon Marcel and Juliette arranged for us to go on a cattle drive, so we helped herd the cattle up the mountain from the Fazenda to a mountain top pasture. We were able to ride along with the cowboys and help herd the cattle past a school bus and keep them on the path. On this afternoon we went from there straight to the mountain top for our sunset picnic. Juliette laid out our wine and snacks and allowed us time to watch the sun set as the clouds came over the mountain and engulfed us with a wonderful breeze and beautiful surroundings under the really unique architectural designs. Juliette was so kind that she let us stay later than we probably were supposed to, so we ended up coming off the mountain by the moonlight and arriving back at the Fazenda long after dark. This was probably a highlight of the trip and an experience my wife will never forget. We loved hearing the horses clip clopping on the cobblestone as we came back to the Fazenda that was already lit up by the gas lights that the staff refilled each day.
We took an independent hike around the property one day. The only drawback, which wasn’t a real problem, was that the directions weren’t very clear, so we made a wrong turn, but after climbing under a fence or two we got back on the right path. You did go through pastures with high grass and bulls and cows, but none of the ever posed a problem and to me just added to the experience. We stopped back by the lake and grabbed some water and snacks and chilled out before we came back to the Fazenda for lunch.
Marcel arranged for Nilton to drive us to Sao Luis do Paratinga for an afternoon of self-touring. Though it would have been helpful to have a guide, the town really wasn’t big enough to warrant one. Nilton didn’t speak much English, but we agreed to meet back on the town square at a certain time and he gave us his card with his phone number in case we had any problems. The town was a nice little town, but didn’t have much to offer, so I wouldn’t recommend it, unless you just want to be amongst the local town people, and walk around the shops. The drives to and from the Fazenda were always neat (though a bit fast, winding, and bumpy) we always enjoyed the various things that would greet us in the road ranging from horse riders to free roaming cattle and mules.
For our final night the Fazenda arranged for us to go to a rodeo in Lagoinha. Our driver took us to the rodeo, which didn’t start until 11pm. He helped us get through the entrance since no one there spoke English and he waited until the parking lot until we were finished. Marcel even met us there to make sure we were okay and had a great time. It was very safe and there were lots of families there. It was an awesome date night and we had so much fun watching the bull riding and then dancing at the concert they had afterward with a live band.
Fazenda Catuçaba was a heavenly place and all the people (Marcel, Emily, Juliette, Nilton, Fabrico, and Helo) made it the greatest place we’ve ever stayed. Marcel is a second to none, top rated, hotel manager. He had to get over burdened as he was one of the few people who could speak English, and all of the guests seemed to speak English and utilize him for translation, but even though he was there at 8am until 9pm (and in the case of the rodeo until at least 2am) he never seemed upset, always worked hard to make sure we were taken care of, and always told us when we asked about something, “yes, it is possible.” He was a true pleasure and great asset to the Fazenda.
We spent three days at Pousada Picinguaba as the second part of our honeymoon after spending five days at Fazenda Catuçaba. We had a great driver who took us from the Fazenda right to the Pousada. The Pousada is located at the end of the road out of Ubatuba. This quaint little fishing village wasn’t bustling with tourists and traffic and had just one street in and out. The road ended at a place where the fishermen bring their daily catch and there was a little elevated walkway that took us to our house. We had a very private 3 bedroom and 3 bathroom house nestled on the winding pathway under the trees above the beach. The views were amazing and the hammock on the porch was luring especially thanks to the sound of the waves and the birds nearby. The house was filled with lots of books to read and a nice music collection. The refrigerator was filled with various drinks that we enjoyed. Some have complained that the cost of activities or meals was expensive, but by going through Jacada everything was included, therefore we didn’t have to worry about cutting back on certain things or not doing certain things. If we wanted a snack, we got a snack. If we wanted to go on an extra excursion, we did so. On a few afternoons we would order off the menu and the staff would bring us snacks of shrimp, rice, refried beans, grilled vegetables, pasta, bread, and various desserts of fruit and chocolate (so a snack was actually a full-fledged meal).
On our first afternoon we took a kayak out on the water and watched the fishermen pull in their days catch in their nets, as well as see some sea turtles come up and greet us. We weren’t as pleased by the meals at the Pousada as we were at the Fazenda, but they were still good. Some of the more exotic seafood wasn’t our thing (baby octopus and fish soup for instance), but it was buffet style next to the pool so you did get all you could eat. We didn’t care as much for the fish that we had each night, but again it was still nice dinners and the desserts were always A+ (loved the key lime and chocolate tarts). I presume that the lighting was only by small candles on each table to keep from having issues with mosquitos, but it did require us to use the flashlights on our phones to see what we were eating. That being said we never had any issues with the mosquitos. We have read where they were a big issue with others, but maybe the time was just right for us (April 12-15). We even told the staff they didn’t need to turn down the mosquito nets on our bed each night because they were no issue. It was really nice coming in from dinner each evening and having our beds prepared, shutters closed, and the air conditioning nice and cool. The master bedroom having its own air conditioning system with a remote control thermostat was a huge plus for us. They also were quick to remedy any problems we had. We were billed for two drinks that we had received one evening, but after explaining to them that they were not what we thought they would be and were not made to our liking, they didn’t charge us for them. That was very kind of them because it really was a “lost in translation” sort of thing where we asked for what we called a Strawberry daiquiri, only to find out after making one they don’t have strawberries and the drink they made us had salt along the rim and more of a tequila like taste.
The biggest highlight of staying at the Pousada was the half day excursion on their large schooner. We were taken for a wonderful trip by our captain to various beaches and islands. The young waiter that accompanied us made sure that we were completely taken care of and had all we wanted to drink. He was even able to point out certain things about various places we passed by. We absolutely loved the first island we stopped at. We were given the option to swim to shore or be taken by a small motor boat, which we did. We were able to lie out and tan on the sand and also go snorkeling. The snorkeling was really good because we saw lots of neat fish and some corral. The water was so clear you could always see the bottom. On this island there were probably no more than 7 other people there when we were, but beyond that we were by ourselves. We were taken to another island where we got to walk around on the sand and play in the water completely alone, until the captain called us back to the ship for lunch. We had wonderful sandwiches and salad. The only thing we didn’t like was the cold fish, but that was just us. They had by far the best watermelon I’ve ever eaten. We did feel slightly rushed on the cruise, but we were able to get the captain to stop at one last beach where we collected sand dollars.
The Pousada arranged for Rosa to take us to Paraty for a half day excursion with a great English speaking guide that had been reserved with Paraty tours. It was a neat town preserved in its original form. We had Italian for lunch at a nice little restaurant that our guide took us to. The Pousada also provided us with a wonderful massage the last evening we were there. We had to leave around 4:00 in the morning to get to an event near Sao Paulo and the staff made sure they took our luggage to the car and even prepared us some sandwiches to eat along the way. Our driver to our next location drove us the five hour drive safely and after dropping off my wife took me to pick up my rental car and then proceeded to work with the rental car agency to make sure that I was taken care of and had the right car. Throughout our journey we were given messages from our travel specialist at Jacada, Emily Opie, asking if we were doing well, and if there was anything we needed. Even though we went elsewhere on our trip for an event that lasted five days, Emily made sure that we had a car pick us up to take us to the airport to get home. We arrived at the pickup spot an hour late, but our driver was there waiting for us patiently and knew that we were pressed for time, so he drove extra swiftly to ensure we got on our flight. He even was very helpful in ensuring that we got our rental car returned and that they car agency we used for the few days we were independently travelling didn’t take advantage of us.
Published 25th May 2015 on TrustPilot
“A Honeymoon To Remember”
George from Jacada arranged my honeymoon in Brazil and Argentina in December 2015.
He was attentive, friendly, instructive, and above all guided me through the whole process. It wasn't a "fire and forget" booking - George and his team were in regular communication to make sure the trip had all the personal touches that made it special.
I would heartily recommend Jacada to anyone looking to arrange the holiday of a lifetime.
Published 20th January 2016 on TrustPilot
“A Perfect 35-day South American Honeymoon”
Thank you Jobi and the entire Jacada Travel team for making our most memorable and enjoyable honeymoon happen!
The entire process – from planning, the trip itself, after trip service was amazing!
The planning process:
Jobi made sure she understands what we want exactly out of our trip and was able to plan the perfect honeymoon for us. It was obvious to us that she knows South America extremely well and was able to advise us with any questions we might have. She also took great initiative to follow up on e-mails and calls if she doesn’t hear from us for a day. Knowing that we like adventure and food, she was even able to recommend us down to the restaurants to book. Having a perfectly planned trip makes the execution less likely to fail.
The trip itself:
A few weeks before the trip, we received two little black books complete with all the information we need for packing and preparing. It was extremely useful. The trip itself was amazing! The guides were very helpful and informative, and we enjoyed our time in each place. The number of days spent in each place was just perfect, none too short and none too long, which again shows how well Jobi knows her clients and each location well. Furthermore, we were very impressed and pleasantly surprised that at every hotel that we check in, there is always a card (mostly handwritten) from Jobi welcoming us, and describing to us the location and what she thinks we will like best. It was a very nice personalized touch that always warms our hearts whenever we check into a hotel. The service during the trip was also beyond our expectations. Having a 35-day honeymoon bound to have some hiccups here and there, but despite the time difference, Jobi was always there to facilitate our needs.
After the trip:
Even though the trip has ended and there is no more obligation from Jacada to us, Jobi and her team (especially Chile team) were still helping us track some shipment back to Singapore. The final shipment (we custom made a 70kg moai statue from Easter Island) has finally arrived and we are extremely happy that there is a momento from our amazing South American honeymoon! We wanted to post the photo of the moai but there is no attachment option on this site :(
Thank you Jobi and the entire Jacada team for such a perfect and memorable honeymoon!
Published 14th December 2015 on TrustPilot