“Thoroughly delighted and expectations far exceeded!”
Hannah and Michele were an absolute pleasure to deal with. Changes we made to our schedule were met with understanding and alternate arrangements were offered. The hotel that was recommended was superb and one of the best we have stayed at in our extensive travels. Our restaurant reservations were handled promptly and professionally. All communications were thorough and timely. Everything was professional from beginning to end. We highly recommend Jacada as one of the top travel planners in the field!
Published 30th May 2019 on TrustPilot
Duncan and Russ
“Amazing experience!”
Jacada was amazing! From our initial inquiry to the end of our trip they were with us the entire way. They listened to our thoughts on what we were looking for and designed a trip just for us. While traveling, representatives from Jacada met us at every point, ensuring an effortless trip through the airport, train station, and several tourist spots. Our drivers and guides were delightful, and full of local knowledge. We just can’t say enough about our experience. We will definitely be using Jacada for future trips!
Published 06th June 2019 on TrustPilot
Gail & Steve
“Northern Italy May 2019 - 50th Birthday”
We had never spent or considered spending this amount of money for a vacation. We decided that for my 50th Birthday we would plan a vacation filled with my favorite things in life and worry about the cost later. Given the price tag we were concerned/skeptical that the trip would not meet our ever growing expectations. I can say with full confidence that Jacada met and exceeded our expectations. First and foremost, Melania in the London office really listed to what my wife and I wanted out of our vacation, our preferences, our tastes, our allergies, our budget,etc.. This was reflected in exceptional hotels, the personal attention with the tours/guides, the class of restaurants, the pace of the trip (not wanting to pack the days so much that we would need a vacation when we returned back home). During the trip, we were well taken care of by IDI Travel on the ground in Italy. From the moment our entry flight was re-routed to Torino, we had calls from Veronica and Heather (Jacada, London) arranging for new transport back to Milano. Frequent check in calls from the team were considerate and thoughtful. When we both came down with a stomach virus in Lake Como, the IDI team was exceptional. Not something you plan for but it happens. Fortunately, we recovered in Grand Hotel Tremezzo and Gritti Palace. Not bad places to be on the mend. We would entrust our next vacation to Jacada without a second thought.
Our trip was across the north of Italy. Overall a little cooler than we expected but only a little rain. The best part was that there were no crowds, the exception being Venice. Itinerary: Milan - Piedmont - Lake Como - Venice - Milan. Highlights to mention: Last Supper, Barroero Hazelnut Farm in Cortemilla, Marchesi Di Gresy Winery in Barbaresco, Boat Ride on Lake Como, Bellagio, Room at Gritti Palace, Camiceria Ambrossiana for bespoke dress shirts. Special thanks to Nadia our driver/guide in Piedmont (Grazie Mille per Tutto!) Just a vacation of a lifetime. Many thanks to Jacada for such a special holiday.
Published 15th June 2019 on TrustPilot
Michael D.
“Outstanding vacation to Italy!”
My husband and I just returned from our first trip to Italy - and first try with Jacada travel. My goal was to see a number of cities, stay in beautiful accommodations, and have private tours set up to familiarize ourselves with each city while learning about the key sites. We wanted to see all the sites, but not be racing around on tours that started early every morning. We're somewhat picky at this point, and can say that our experience with Jacada, and this total vacation, was one of the very best that we've ever had. It seemed that every day - and every time that we left a city and went on to the next - we were off to our next very well organized adventure! Overall what I'd say is that they met every commitment that they made. From the very first pickup at the airport with someone holding a sign with our name, every transfer was stress-free, and actually quite enjoyable, with professional drivers/guides in beautiful/clean cars/vans who were also warm and welcoming, every hotel was 5 star as promised with unique features to many of them, and every single tour guide was top rate (on a scale of 1 to 5 with 5 being the best, we would rate every single one of them a 5!) and both knowledgeable and friendly, with a depth of information that made every site special. Even when we had a small issue (which every long trip is likely to have) and we reached out, we received immediate response from Jacada as well as the local provider. As we'd be transferring between locations, the local company would check in to see how things were going, and what more they could do. We would definitely use Jacada again, and are already thinking about the next adventure!
Published 13th June 2019 on TrustPilot
Professional couple from New York
“Italian adventure”
Every detail of our Italian adventure was planned. We didn’t have to worry abut where to go, where to get tickets, or how to get there. It made the whole vacation so relaxing and enjoyable. It was a trip of a lifetime! Thanks so much Jacada Travel
Published 21st June 2019 on TrustPilot
Katherine
“Greater Than 5 Star”
We have used Jacada for Iceland, South Africa, South America and Italy. Their travel designers are first rate. In many cases they are from the destination of interest or have been to the location(s) and have stayed in the hotels that they are recommending. The continuity that Jacada creates between the various service providers i.e. hotels, excursions, transport is superb. Personal note, the big bus tours are "ok", but after you have experienced a Jacada arranged private driver/tour and conversation that flows from such an immersive experience there will be no going back!
Published 25th June 2019 on TrustPilot
Joe t.
“Jacada rocks”
We had an amazing time on our Jacada trip. I love how everything was tailored to our needs, each transport was handled, we had an assistant or a guide or someone everywhere we went, and we even had a backup if we needed to call someone with an issue. Jacada also checked up on us in each new city to see how the trip was going. The trip itself was wonderful and couldn’t have been better planned unless I had more time for vacation!
Published 29th July 2019 on TrustPilot
Samantha
“Incredible Trip!!!”
Thank you Jacada Travel for an unforgettable experience to Italy. Melania our Travel Designer made the whole process so easy! She developed a personal relationship with my wife and I, taking the time to get to know us and making the trip specific for what we were looking for. Everything was done so first class. Excursions and transfers were all privately done. Most enjoyable vacation we have ever been on. Would recommend the Jacada experience to anyone.
Published 05th August 2019 on TrustPilot
Clay
“Our trip was simply PERFECT”
Our trip was simply PERFECT! Truly exceptional. Looking forward to the next one!
Published 23rd May 2019 on TrustPilot
Jennifer
“Our View After Six Trips”
First, they make suggestions. Second, they listen carefully to your responses and your wishes. Third, they plan what you have asked for. Fourth, the on-ground teams/guides are excellent. What more do you want?
Published 22nd May 2019 on TrustPilot
Arthur
“Puglia trip”
Excellent service and our guides in Puglia were top-notch!
Published 16th November 2018 on TrustPilot
Belinda
“First time we used Jacada Travel..”
First time we used Jacada Travel... WONDERFUL experience! Tended to our every need!!
Published 13th November 2018 on TrustPilot
Cathy
“Our experience with Jacada Tavel was a…”
Our experience with Jacada Tavel was a 110 %. From working with incredibly professional people in planning our trip, understanding what we wanted the trip to be about , to the finest details that were never missed, has made our trip Unforgettable. Far reached our expectations. Whenever we travel again Jacada Travel will be our first phone call. Thank you for making this such a memorable experience.
Published 08th October 2018 on TrustPilot
Maureen
“A week in Sicily”
Our holiday in Sicily was the first time we had booked through Jacada. They were excellent. The itinerary they developed for us, a party of six, was a good blend of cultural visits to explore the fascinating history of Sicily and more leisurely pursuits such as a day out on the water and a wine tasting. We had a number of excellent guides and our driver for the week was superb. All in all we had a great week and Jacada and their local partner in Sicily did a great job for us.
Published 26th September 2018 on TrustPilot
Anthony
“Milda did such a great job making this…”
Milda did such a great job making this trip perfect for my new husband and I.
Published 21st September 2018 on TrustPilot
Nakesha
“Planned a exceptional trip for us to…”
Planned a exceptional trip for us to Italy and Paris. No detail was overlooked. Extremely professional/creative/detail oriented. They were also very accessible during the trip if anything came up. Would highly recommend Jacada for anyone looking for a top tier travel agent.
Published 11th September 2018 on TrustPilot
Rob
“Exceptional work on every level”
Exceptional work on every level. Alex and the Jacada team planned us a spectular family vacation. Every detail was handled, which on a multi-city trip made a huge difference. We couldn’t be happier with our experience.
Published 03rd September 2018 on TrustPilot
Nick
“Our trip was planned and executed…”
Our trip was planned and executed flawlessly! I simply told Jacada what I had envisioned for our vacation, and they made it happen. Every detail was anticipated and covered to make this the smoothest and most carefree vacation ever.
Published 02nd August 2018 on TrustPilot
Stephen
“Best vacation ever!”
Best vacation ever!! Jacada took care of every detail and all we had to do is pack and go. My family and I had so much fun. Trust this company and have an unforgettable experience.
Published 26th July 2018 on TrustPilot
Janet
“Sicily and Amalfi Coast”
Our travel planners listened to what we wanted from our trip to Sicily and devised an itinerary that was everything we asked for. And more. Lovely hotels in each city, excellent guides and drivers throughout, and a number of really fun, unique experiences. Excellent on the ground support as well. Next time, we will ask for a bit of down time in the schedule. But we would definitely work with Jacada again.
Published 05th October 2017 on TrustPilot
Kathy
“Italy”
Professional, detailed, thoughtful, worth the price.
Published 06th June 2017 on TrustPilot
Robert
