First of all, we’d like to thank Kate for the amazing itinerary she put together for us. We had a wonderful time in both Borneo and Cambodia. Everything was seamless, the guides were exceptional and the properties were fantastic, especially the Borneo Rainforest Lodge! We felt we got a great flavor for what both countries had to offer. Our experience was truly memorable and we wouldn’t hesitate to use you again and refer you to others. Thanks for everything you did, Sandra and Mark
Published 02nd May 2019 on TrustPilot
“Personalized and professional service”
They get to know you as a person before you travel in order to ensure your trip is incredibly personalized. The Jacada staff, as well as the local tour companies/guides they contract with, are all professional and entertaining. They thought of every detail on our trip to SE Asia, and I hope to use them again and again for many vacations to come.
Published 02nd February 2019 on TrustPilot
It would be hard to recommend Jacada more enthusiastically. Keith Jarman worked patiently with us to help craft a spectacular, almost three-week trip to Vietnam and Cambodia. There was not one hitch on our visit. The hotels were lovely and the guides, informative and helpful. Every car that met us carried cold water and cool face cloths to help us battle the brutal heat. We may not have been the easiest clients to work with because we had specific concerns about this trip. Keith worked diligently and produced a fantastic agenda. We also found hand-written welcome notes from him at each hotel we visited--a really nice touch, for which we were grateful.
Published 15th January 2019 on TrustPilot
Review body information
Published 07th January 2019 on TrustPilot
“Gold Star Travel Company”
Just returned from a special anniversary trip to Vietnam and Cambodia with the entire itinerary planned and expertly executed by the marvellous team at Jacada Travel. A very special thanks to Gloria and Keith for organizing the best trip my wife and I have ever taken. The hotels were simply magnificent, particularly the one in Cambodia (Phum Baitang). The guides were far above average, knowledgeable, kind, helpful, understanding and innovative. Our drivers were superb particularly taking into account the difficult driving conditions in the major cities. Everyone was always on time and we never felt rushed. The large tourist crowds were often avoided allowing us a more personal in depth experience. The tours arranged on our behalf were amazing and extremely interesting. Our food requirements were dealt with in expert fashion and several of our dining experiences were unique. There was just the right amount of spare time built into our itinerary as well. Overall the entire experience, start to finish was first class but the special and unexpected touches in honour of our anniversary raised the bar to an entirely new level.
We would have no problem recommending Jacada Travel as the gold star company in personalized travel.
Published 14th December 2018 on TrustPilot
Carol and Jack
“Another fantastic trip”
Another fantastic trip organized by Jacada. We celebrated my birthday and on the arrival at our first hotel, i was greeted with a super yummy birthday cake and balloons. The itinerary suggested by Keith was spot on for how we like to see things and what we are interested in. I can't wait to plan my next trip with Jacada Travel
Published 25th October 2018 on TrustPilot
“First rate travel experience with Jacada”
Our travel designer, Keith, was knowledgable and intuitive about creating the travel experience we were looking for. Our trip through Vietnam and Cambodia was seamless from start to finish. The guides, drivers and concierge were excellent. The accommodations were exceptional and the tours and experiences were a highlight of every day. This was our first trip with Jacada and we will definitely return to plan our next adventure.
Published 25th October 2018 on TrustPilot
“Wonderful trip to Thailand and Cambodia”
Well thought out itinerary with attention to the little details. Just about everything went extremely well. There was a variance on the itinerary one evening due to a mix up, but they remedied the situation to our satisfaction upon our return. All in all we had a wonderful trip. Looking back I know we definitely avoided complications, hassles and disappointments by putting ourselves in their care.
Published 30th December 2017 on TrustPilot
“Cambodia and Vietnam Adventure”
We traveled to Cambodia and Vietnam for three weeks in October, 2017. We are an active retired couple traveling with our 86 year old uncle whose mobility is limited. Jacada had several phone interviews with us in the planning stages to learn as much as they could about what we wanted to see, where we wanted to go and our traveling styles. They definitely fulfilled our expectations for the kinds of experiences we wanted to have, and for us that meant getting out into the countryside and having contact with the rural populations. We can't say enough about the quality of the trip. The hotel accommodations were well appointed, immaculate, with friendly, gracious staff. The guides were knowledgeable and helpful, the drivers made us feel comfortable and safe in the midst of crazy traffic. The trip included two cruises, one on the Mekong River and one on HaLong Bay, both run by Heritage Lines which we would highly recommend to anyone traveling in this region. The planned activities and the pace of travel were all excellent. So my uncle could participate there were always wheelchairs provided, and rides in sidecars, rickshaws, tuktuks, and cyclos around the cities. Should we need a travel company to help with more travel we will certainly call on Jacada. They won't disappoint! Karen and Roger Hamilton
Published 01st November 2017 on TrustPilot
“Every detail from start to finish was splendid!”
My husband & I had the delightful opportunity to travel to Vietnam & Cambodia for 2 weeks. Keith & the entire Jacada team could not have been more accommodating, with every detail being executed to perfection, from the transfers & hotel choices, to the adventures & cultural excursions created to match our tastes & fulfil our hopes to learn of the beautiful people, places & history. Having travelled over my birthday, Jacada even managed to create a wonderful set of surprises to help in the celebration. We would gladly use Jacada again & have come to think of Keith & some of the Jacada chosen guide teams as friends. This was an experience that will leave cherished memories for the rest of our life, & we are looking forward to working with Jacada to create more amazing adventures moving forward.
Published 12th November 2017 on TrustPilot
Chris & Khris
“The best organised trip we have ever had.”
Joyce did an excellent job of arranging all the logistics for our 3.5 week holiday to Vietnam and Cambodia, to such an extent that after day one, I didn't worry about where I was going or how I was going to get there as I knew we were going to be well looked after. Our holiday was a mixture of both cultural and military history experiences, and Joyce was able to satisfy both requirements, even engaging guides who were well versed in the more subtle aspects of military history. Joyce identified some fun and different experiences for us to do, so we obtained a good cross section of the culture and the people. We stayed in very good quality hotels both of a more boutique nature as well as those of a more main stream nature - having gone with Jacada once and understanding how they select and test out the hotels their guests are to stay in - I would probably use more boutique hotels next time. Joyce also provided some excellent suggestions for evening meals and made our reservations before we left so that we didn't even have to think about at the end of a very busy day - "where are we going to eat". Even when a two night side trip had to be cancelled because of bad weather conditions (fog) that was set in, the Jacada team with our guide came up with a new arrangement for a different location within a few hours - seamlessly and very well executed. I have no hesitation in recommending Joyce and the Jacada Travel team - my husband and I had a really wonderful holiday.
Published 03rd March 2017 on TrustPilot
Lyn (from Australia)
“Terrific, terrific, terrific!”
Jacada guided us throughout Vietnam and Cambodia--and did a superb job. We had a complicated trip--many boat rides, trains, and flights and guides picking us up. Everything worked! Jacada also came up with a handful of unique experiences--a private concert and dinner, sunset boat cruises with gin and tonics, stops at tiny restaurants, and more. Did I say rides in carts pulled by oxens? A unique and lovely holiday. Thank you, Jacada!
Published 27th February 2017 on TrustPilot
I located Jacada Travel on a random internet search. I booked travel to Vietnam/Cambodia, on a personal trip for my wife and myself. The service was great..very knowledgeable guides ,great hotels, and they kept in contact with us during the entire trip. I would strongly recommend Jacada Travel !!!
Published 21st February 2017 on TrustPilot
“Kate E from Jacada Tavel planned our …”
Kate E from Jacada Tavel planned our trip to Vietnam and Cambodia. She did an amazing job, we loved the entire trip. The trip was filled with many delightful surprises and special details. I will refer all my friends and family to her. I hope to have her plan many more trips for us.
Published 12th April 2017 on TrustPilot
“The trip of a lifetime”
When we began talking about a trip to Southeast Asia we knew very little about the area. We had heard from several of our friends that this part of the world was well worth a visit. But where were we to start?
Thank goodness I had used Jacada for a trip to Peru a few years ago so I knew I could depend on them to help plan an exciting vacation.
After a couple emails and phone calls, Kate was able to put together a truly remarkable itinerary for us. I was speechless when I first saw her suggestions-how could she have so quickly identified what I wanted-I didn't even know what I wanted!
From that moment until our return home, Jacada was remarkable. The tours, guides,drivers and accommodations were perfect. Everyone was where they promised, all the tours and guides wonderful and the hotels just as described. I just can't think of any single thing I would have changed-and all this was built specifically for us in a matter of days.
Our thanks to Kate and Alec and all those in the background who worked so diligently to give a the trip of a lifetime.
Published 12th May 2016 on TrustPilot
“Highly recommend! They planned an unforgettable honeymoon!”
I would highly recommend Jacada travel to anyone looking for an unforgettable trip. We worked with Rachel- and she was highly organized and efficient throughout every step of the process. I normally enjoy planning my own trips, but with wedding planning I was just too overwhelmed. I reached out to Rachel (she had planned a friend's honeymoon) and within 4 days she had our whole trip planned! She was very responsive to emails and incredibly easy to communicate. As far as the actual trip goes- I really can't say enough good times. We went to Thailand and Cambodia, and the whole experience was perfect- start to finish. If you want to really immerse yourself in a local culture without any hassle of planning- book with Jacada!
Published 07th December 2016 on TrustPilot
Jacada arranged a week's holiday for us in Siem Reap, Cambodia. The whole experience was not just unforgettable, it was a week of new sights, new sounds and new feelings. From our greeting at the airport, we were made to feel so welcome by all the friendly people of this bustling city, who simply couldn't do enough to make our stay a memorable and enjoyable holiday. Our visits to the many temples and monuments were enhanced by our knowledgable guide, who educated us in the best possible way about Cambodia's rich history and even about the principles of Buddhism. Everywhere we went, we were driven by the same driver, who, in a city which seemed to have very few rules of the road, remained beautifully calm and not once made us feel anything but totally safe and secure. He was always ready with cold towels and cold water, whenever we returned to the vehicle.
The staff at Shinta Mani Club, where we stayed, were without exception friendly, polite and anxious to please. The hotel restaurant was an absolute delight. I cannot recommend this hotel highly enough.
All this wonderful attention to detail is, I believe, a hallmark of Jacada Travel's service. There were lovely little touches, from the beautifully presented Travel Guide and itinerary, to the champagne on arrival, to the temples guidebook, and thoughtful extras, like a sunset boat ride, a luxurious candlelit dinner, a visit to a local family for Cambodian snacks and fresh coconut juice and even a ride in a bullock cart. The whole week, culminating in our departure at the airport when we bade farewell to our guide and driver, went seamlessly and smoothly.
Published 28th November 2016 on TrustPilot
“This was the finest trip I ever participated in”
We were met on time in a clear and efficient manner at every turn during the three weeks of our travel. Our guides were both helpful and friendly, speaking English in a very understandable manner. They acceeded to our every desire and were available at all times.
Some of the food could have been better, but most was very tasty and appropriate to the country.
Published 12th September 2014 on TrustPilot
We just came back from our two week honeymoon in Vietnam and had a fabulous time thanks to Jacada's Rachel and Alex. They were both very attentive and responsive to our needs from the beginning and made trip planning easy and fun. They were even able to make several last minute changes to our trip after we changed our mind on a few things. They never got upset and were so accommodating. They even did everything in their power to make sure those changes did not cost us a thing! Now that's customer service! Would use them again in a heartbeat!
Published 30th April 2015 on TrustPilot
Ilyse Zultowski Sostrin
“Jacada took great care in every aspect of my trip.”
From planning through execution, Jacada did an excellent job on my adventure trip to Thailand,Laos and Cambodia. They even introduced me to a Mekong River cruise which was like icing on the cake. I would use Jacada again for sure.
Published 16th April 2015 on TrustPilot
“Incredible trip with great destinations, guides, hotels and organization such as airport arrangements”
Must see places are Hoi An and Halong Bay in Vietnam, Luang Prabang in Laos. The crowds around Angkor Wat at sunrise are a pain
Published 12th March 2015 on TrustPilot
My mom and I took a mother-daughter trip to Thailand and Cambodia as a last hurrah before I get married. Jacada and specifically Rachel Beck were amazing to work with. Rachel ensured we got the perfect mix of outdoor adventure, culture and history. Every step of the way the representatives of Jacada were friendly, helpful, flexible and comforting. We were taken care of at every turn so that we could simply focus on having a once in a lifetime experience. Specifically to the trip itself, I would HIGHLY recommend visiting the Elephant Nature Park and taking a Thai cooking class. I have no hesitation recommending Jacada and Rachel to friends and family!
Published 24th February 2015 on TrustPilot
“Wow Jacada exceeded my expectations on all levels”
I dealt with a lady called Rachel Beck (she really should get a job training tour operators, first class).
The cost of the trip wasn’t cheap but my partner and myself felt it was worth every pound we spent.
From start to finish this is one classy company, nothing was too much trouble.
Some companies take your money and that’s the end of it, not Jacada. Small example, after each excursion they organised we got a phone call to make sure we were satisfied with the service they provided. I could easily write several pages on the great service we received but I don’t have the time. In short if you want to spend your hard earned money on a trip of a lifetime with a company that goes the extra mile stop thinking about it and book with them. I promise you it will be money well spent.
Published 20th February 2015 on TrustPilot
“Flawless attention to detail and fantastic guides”
Until this recent trip to South East Asia we have always travelled 100% independently, but even by our standards, this was a pretty complicated journey to four countries in just under 4 weeks, involving almost every conceivable form of transportation. More than that, it was to celebrate our 25th Wedding Anniversary, so we decided the stakes and expense were too high for us to go it alone.
Kate, Alec and the team at Jacada and their partners at Trails of Indochina, who provided our superb guides- Phi in Vietnam, Sarom in Cambodia and Johnny in Laos and organised all the logistics on the ground, made it seamless and stress free and we wouldn't hesitate to use them again.
Published 18th November 2015 on TrustPilot
“Outstanding Planning by Jacada”
My wife and I just returned from a wonderful trip to Vietnam and Cambodia, which was entirely planned by Rachel Beck of Jacada. Rachel suggested the itinerary; planned the activities in each location, which she tailored very well to conform to our interests (as we had described them to her in phone conversations and e-mails); made all of our excellent hotel, travel and transfer arrangements; arranged for us to be met by a guide at the airport in each location, wisked through the terminal, and driven to our hotel; and arranged for us to have excellent, helpful, guides who led us through the planned activities in each location. Rachel's itinerary turned out to be excellently planned and her colleagues at each location carried it out flawlessly. It was a pleasure to work with Rachel and Jacada --Rachel is extremely competent, and during the planning stage she was always very responsive, helpful, and accommodating -- and I recommend her and Jacada without qualification.
Published 11th November 2015 on TrustPilot
“South East Asia”
Jacada Travel put together our amazing three week trip to Vietnam, Cambodia and Thailand.
A special thank you to Rachel Beck for all her hard work in planning and organizing everything down to the very last detail.
Every place we visited was a good mixture of the traditional foods, culture, history and best local attractions.
I would highly recommend them!!
Published 09th January 2016 on TrustPilot
“Service at its finest!”
I "discovered" Jacada Travel searching for expert travel in South East Asia. How luck I was to stumble on this travel service. From the moment I received an introductory phone call from Rachel Beck to our post trip feedback it has been a 5 star experience in knowledgeable, professional luxury travel.
You pay for it but you will not be disappointed. No detail is left to chance, choices of hotels/tours/experiences are abundant and it is personalized service at its finest. We are booking our next adventure!
Published 08th January 2016 on TrustPilot
“Fabulous trip from beginning to end”
A friend and I wanted to plan a trip to Thailand and Cambodia. We are unfamiliar with this part of the world, and turned to Jacada for help. We worked with Rachel and I highly recommend her. She really listened to us and helped us handcraft the type of experience we wanted. Some of her suggestions were the highlights of our trip! She arranged a day at a private elephant sanctuary, a day of shopping at a local market with a chef and a cooking class just with the two of us. None of the experiences felt "canned". These people had a passion for their work and it showed. She arranged private guides at each location- these people made all the difference. Their English was excellent and they helped us to understand the history , culture and day to day concerns of the population. This added a real richness to the experience. She chose great (non generic) hotels that reflected a local flavor. She helped us with dinner recommendations. I highly recommend Rachel and Jacada. I will use them again when my desired travel destinations line up with their expertise.
Published 29th February 2016 on TrustPilot
“17 day Trip to Vietnam, Cambodia and Thailand”
Jacada Travel gave us a trip of a life time! We were kept on an amazing adventure every day. From the beginning Rachel Beck was easy to talk to and listened to what we wanted out of a trip to Southeast Asia; with her experience and expertise she mapped out our trip and exceeded all of our expectations!
Along with Alec Curry they hired English speaking tour guides that were extremely nice, fun, informative, intelligent, punctual and adaptable to our needs! The accommodations, vehicles, boats, bikes restaurants, spas, sightseeing, cooking classes, shopping and even golf courses were spectacular!!!! We will definitely use Jacada Travel again to fullfill our bucket list!
Thank you again Rachel and Alec for an awesome trip!!!
Best, Valerie and Neal Waldman and Denise and Peter Weinberg
Published 28th February 2016 on TrustPilot
“I rate Jacada travel as excellent in organization and execution.”
Our trip was to Vietnam and Cambodia. The choices of hotels were also excellent, the best available in the locations. We enjoyed the activities, which were varied and adapted to our age and preference even the first morning tai-chi lesson at six. The guides were knowledgable,easy going
and always prompt on time. Drivers and vehicles both of high quality.
Their choice of travel by boat or Van was great as road or traffic conditions were chosen to be most convenient for us.
They organized surprise lunches in the middle of the jungle, complete with table linnens, porcelain dinnerware and real glasses. Another time people came out of the jungle with glasses filled with champagne to welcome from a boat trip.
Traveling with two aging couples, we had a wonderful time.
Published 19th February 2016 on TrustPilot
Leendert van Eijk
“Incredible, bespoke, culturally engaged travel experience”
From start to finish, Jacada curated an unparalleled experience in Vietnam and Cambodia. Though we enjoyed the absolute in luxury for accommodations, the highlights of our journey had to do with the local guides and the off the beaten track experiences. Of course, transfers were flawlessly executed and we never had to concern ourselves with any of the minute details. Shout out to Rachel who put everything together for us. We're already looking forward to our next adventure.
Published 12th April 2016 on TrustPilot
“Jacada could not have done more”
We have recently returned from Vietnam and Cambodia. Before booking with Jacada, I had never heard of them but was impressed with their approach and first hand experiences. We entrusted Kate and Alec with the itinerary, choice of hotels and excursions and could not have been more impressed. Their agents in the area, About Asia, similarly, could not have done more to ensure that we had an excellent holiday. I would recommend them unreservedly.
Published 14th March 2016 on TrustPilot