Testimonials
Wonderful trip! Perfect itinerary. Thank you so much for another amazing experience!
From the very first call with David Drayton at Jacada Travel, I knew we were in the best hands for planning our 2 week Africa trip to celebrate my husband's 40th birthday. Recommended by Demi Roberts, David exceeded every expectation.
This wasn't my first time traveling with Jacada. I've used them before and already knew they set a high bar for unforgettable experiences - but David raised the bar even higher with this Africa itinerary.
Scheduling our zoom calls was easy, I love it because it makes everything feel more personal. As a busy business owner in the US, I appreciated how he always worked around my schedule and was so gracious when I had to reschedule last minute. Talking to him felt like chatting with a friend who truly cared about making this trip extraordinary.
His deep knowledge and genuine connection to Africa, having grown up in Kenya and Swaziland, brought an insider perspective I could never have found on my own. He listened carefully to our goals and dreams for this journey and then crafted an itinerary that went far beyond them. I trusted his expertise completely, making changes based on his recommendations, and I'm so glad I did.
From the moment we finalized the trip, Jacada provided us with a beautiful personalized brochures and detailed information about every destination. When we arrived, we were greeted by a team member as soon as we walked out of the plane, which then carry our luggage's, fast-tracked us through immigration and had ready to go private comfortable rides with water - every detail was flawlessly handled.
The trip itself was truly life-changing. Each destination somehow topped the previous one, with stunning wild life, luxurious camps and authentic experiences we'll cherish forever. We even met other Jacada agents during our travels, and it was inspiring to see how dedicated they are to knowing every place they recommended. In fact, we've already started planning our future trip to Asia with Kit Wong from Jacada because this experience was so phenomenal.
Jacada is unlike any travel company I've ever worked with. They handle every detail possible so you can focus solely on living each beautiful moment. I will absolutely continue to travel with them and recommend them to anyone looking to spend their money wisely on a truly one-of-a-kind experience.
If you're planning a safari or a journey through Africa, I cannot recommend David Drayton enough. He listens deeply, guides with wisdom and warmth, and will make your trip truly extraordinary!
The trip to Botswana and then to Victoria Falls was excellent and well coordinated. Having been on other safaris, the visits to the Jao and Mombo camps provided the very best for animal behavior, especially of leopards, painted dogs, hyenas, elephants and more. Jamey Lowis designed a wonderful trip.
The best part of the experience was everything was planned out perfectly. Every detail, from the drivers to the private guides. The private guides and the experiences that you planned where perfect. The guides were extremely knowledgeable and each gave us a wonderful experience that we will never forget. It made the travel very easy.
We absolutely loved our trip to Morocco! Jack and Grace helped customize our trip as we wanted to bike in the Atlas Mountains and climb Mount Toubkal. Even though they never had guests ask to climb Mount Toubkal, they found us an excellent guide and made sure we had a safe and outstanding experience. We highly recommend Morocco and working with Jack and Grace to create your perfect trip there.
This was my first trip to Africa and they took care of absolutely everything and made the process super convenient and easy. Jess and Bee did a fantastic job making sure all my requirements were met. The staff that met me at the airport were also especially useful as there made the immigration/security process incredibly quick. I highly recommend Jacada and especially Jess and Bee and I will be going back to them on my next trip to Africa.
Since our first steps in South Africa, we were taken care of in 10 hands; we were never left in doubt or uncertainty. What was left was to enjoy ourselves and each other's company. What made it amazing was taking care of our experience personally, which included our birthdays, the fact that we were on our honeymoon, our dietary needs, and the cards waiting for us in the rooms.
Jacada helped us construct and execute a family trip that exceeded our expectations! James and Anabel were collaborative throughout the planning process, listening to our wishes and providing insights and recommendations that enhanced our trip. They quickly learned our preferences and were very responsive in the planning phases. Their selection of local partners was first-rate and those partners were equally responsive, insightful and customer service oriented. Finally, Jacada provided little touches that were personalized, making us feel special throughout our adventure.
Taylor and Jessica, Jacada travel designers, came through in every way to provide a fabulous Thailand/Indonesia vacation for my husband and me. The accommodations, activities and transfers were all wonderful and seamless!
Can’t say enough great things about my recent trip to Borneo booked through Jacada. My travel designer Rachel Rose was top notch. So enthusiastic, flexible and understood my needs immediately. Travel concierge Jessica took the reins after the trip was officially booked and miraculously managed every tiny detail - it was unbelievable how many great details she managed for us to make the trip spectacular. The “boots on the ground” in Borneo could not have been more fabulous. We were super impressed with Sticky Rice (the partner to Jacada in Borneo). We felt so taken care of. They anticipated our needs long before we even knew we needed them! Pleasant and kind - we felt like we had made new friends everywhere we went. Nothing we asked was ever too much trouble or too difficult. Everything ran so seamlessly and it made our trip so very relaxing. We never felt rushed even though we packed a lot into our agenda. The accommodations were spectacular and the food was outta this world.
Everything was perfect. Absolutely perfect.
Will I use Jacada again? Yes…definitely.
Will i recommend Jacada to my friends? Yes…I already have!
Jacada did a fantastic job organizing our trip to South Africa and Zambia. The trip was very well organized in all details.
I had a vision of our family trip. Places we wanted to go and see, things we wanted to do and a general idea of the experience (active, immersive, a knowledgeable energetic guides), In addition we wanted to know what are really special things that we should not miss. WE needed guidance to augment what we thought we wanted as well. David, Rahma and the Jacada team delivered on all of this.
David planned a safari to Kenya to perfection. My family and I went to Kenya in June and visited 3 different sites in Kenya including Nairobi, Laikipia, and the Masai Mara. We were booked with a camp called Governor's Camp who provided all safaris and food. Both of which were excellent. We were able to see the "big 5" and many more animals. We additionally were booked with a private safari vehicle (thanks to David), so we were able to ask the driver to see certain animals and then spend the day looking for them. In Nairobi, a city and coffee farm tour were booked for us. Additionally, all transportation was arranged and seamless; there was always someone waiting to pick us up and take us to our next destination. I cannot wait to use Jacada to plan our next trip!
We would not use a travel planner/agency for normal travel, but were concerned about language and logistics challenges in our trip to Japan. Setting up all of the transportation, transfers and good English-speaking guides were the main benefits, but we also appreciated local knowledge and advice in planning locations, activities and places to stay, etc. The trip was excellent. Jacada met and exceeded all of our goals, starting with the website information and calls and continuing through local assistance via your Japan partner.
Excellent, everything went like clockwork.
All timeless went to plan
All travel arrangements went smoothly, including tour guides, private transfer, hotel arrangements
Highly recommend using Jacada for any of your trips, they are very best!
We had an amazing first trip to Japan with no stress and worries because of them. Well definitely be using them again for all future trips
We just completed an outstanding trip to Portugal. Dan was a great asset, and made the process run smoothly. We really appreciated the extra details, such as a private "hands-on" experience at a local chef's home. We have travelled extensively, and my wife remarked that she enjoyed the trip so much, she would like to go back. Mind you, we always enjoy our trips, but rarely feel the need to "go back." Overall, I would rank Jacada and Dan extremely highly.
Back from our first trip to Africa. All locations (camps) were different but truly amazing. The guides and staff were amazing! We wanted for nothing.
A bucket list trip that we’ll never forget thanks to Jacada & Wilderness
From the planning to the airport concierges, to all the help at the borders we couldn’t have done it without all of this.
I have made multiple trips with Jacada and I have always been pleased. Recent trip to England and France was outstanding. I made this trip to honor my mother who lived in East London and lost her house in the Blitz and my dad who served in the 30th Division and was wounded in Normandy. Jacada made this trip very special.
Georgina and Gita were amazing and so helpful for putting together the most amazing honeymoon! They were always responsive and so easy to work worth. We had the best honeymoon in Thailand thanks to the Jacada team!
Unique, creative, out of the box vacations. With as much adventure and novelty as you desire. Level of activity is extremely well tailored to the desires of the travelers. The guides that they hire on site are all excellent, attentive, and knowledgeable. I would highly recommend Jacada if you want to have a a trip (or two) of a lifetime.
Jacada travel EXCEEDED all expectations!
I was apprehensive about the cost of our trip to be honest. However, upon final reflection, They hit it out of the park! The attention to detail at every turn. The professionalism of the tour guides and drivers. The accommodations and restaurant recommendations.
They read my mind! I will definitely use them again!
Excellent guides/Jacada trip designers/amazing scenery and wonderful food
We had the most amazing trip to France. Luisa and Rita planned and organized everything with great detail. Each day was better than the last. Ours guides were very knowledgable and all of the people we interacted with were wonderful. We will definitely be booking our next trip with Jacada.
We had certain requests for our trip that were met with excellence through your representatives andcompany. Everything went smoothly and we had no issues at all.
Very responsive and professional travel agency. We got everything we wanted with their planning of our trip to Oman.
Kirsty and Symmone did a wonderful job planning our 9-night journey through Northern Italy! Everything went flawlessly! Hotel and restaurant recommendations were on point. All tours were fun, unique, and informative. All guides were experts in their respective fields. Can’t wait to travel with Jacada again!
We had a fantastic experience with Em, Carlos, and the Peruvian ground team from Jacada! The trip was planned perfectly - all drivers and guides were professional, on-time and extremely warm and knowledgeable. In fact, our kids commented that our guides were the most incredible we've ever had on a family trip! One of our kids unfortunately got sick, but the Jacada ground team was there for us every step of the way - sending docs to our hotel room, making sure we had the necessary meds, helping us rebook some arrangements. I cannot thank the team enough for the hard work they put into making our trip as enjoyable and smooth as it could be!
This was our first time using Jacada to plan a trip, and I would recommend them to anyone traveling! Our travel planner, Emily, was absolutely fantastic. Together with our concierge, Robynne, we received exceptional care and thoughtful personalization every step of the way. The flexibility and attention to detail made our trip feel perfectly tailored to us. We had a truly incredible experience and would love to book with Jacada again!
Wonderful trip to Sicily. Terrific job by Alice and Melania. Everything went like clockwork, the private drivers, the tour guides, cooking classes were exceptional! Also, all the hotels were beautiful. Job well done by Jacada - will use them again in the future!!
Fantastic logistics with an eleven night trip which included 4 hotels between Sicily and Italy. Everything went smoothly with each hotel choice just fantastic. Restaurant selections also amazing and the guides and drivers were all super friendly and knowledgeable. The locals we met became instant friends and made the journey even more fun! We highly recommend James and Rita who manage to think of everything!
Absolutely our finest most enjoyable vacation. Everything was simply outstanding
We had a family vacation (5 adults) that Jacada helped us plan. From the beginning Keith guided us in setting up a dream trip. He then handed us off to Jessica who had every detail meticulously arranged. We can’t stop talking about our time in Japan. We highly recommend Jacada!
It was personalized, gave me access to activities not readily available to other travelers. Downtime when I wanted it. The accommodation recommendations were some of the best I’ve experienced. Guides were timely and friendly. I’m already researching where to travel to next- of course using Jacada!
The team in Peru really personalized our journey. Admil was an amazing tour guide who proudly showed us the sites, culture and history of his country. Machu Picchu and the Sacred Valley should be on everyone's bucket list - incredible places! Seeing the Galapagos Island from the Endemic was absolutely the right venue for our family. The crew is amazing.
Our trip to South Africa and Zambia was unlike anything we’ve ever done before—absolutely unforgettable. We were spoiled every step of the way, from luxurious lodges to thrilling game drives and stunning landscapes. Every detail was perfectly planned, and we felt completely taken care of throughout. Jamey and Betty, were phenomenal, always available, thoughtful, and on top of everything. We loved every single second and didn’t want it to end. We can’t wait to experience something like this again.
Everything was perfect from start to finish. We were met from our flight and taken to the waiting car to be transported to our hotel.The accommodations were first class, beautiful rooms and each hotel had a fabulous view and an excellent restaurant. The guides were a delight to spend time with, very knowledgeable and friendly, always punctual and able to recommend good restaurants for lunch . Every area of Turkey that we visited was different and very welcoming. This was one of our favorite vacations. Thank you, Jacana we will certainly travel with you again.
David and Jessica. David and Jessica. Both were phenomenal, helpful and informative. It’s because of them that I would use Jacada again and recommend Jacada to anyone who asks.
The Jacada Travel team was absolutely outstanding through every detail of our trip. They curated memorable excursions and experiences for our family. I would recommend Jacada travel with my highest rating.
Great organization, planning and luxury accomodations
Meg planned our dream trip to Spain! The tours were fantastic, and the accommodations were terrific. Rita was so helpful and provided us with excellent recommendations for our food journey. She ensured we had all the necessary documents for a seamless trip. We did not need to worry about a thing...Thank you!
Well planned
Great local guides
Excellent hotels
We were very pleased with everything on this trip. From the very moment we landed in Costa Rica we were guided and transferred with ease. The people made you feel welcomed and we felt pampered even when in the jungle! The beautiful hikes, the top notch accommodations, and delicious foods were 5 stars. I don't even know what I could say to make this better. We are already talking about our next trip. It may be alittle while but we know Jacada is going to be our go to travel experience.
An unforgettable experience with Jacada Travel
I just returned from a trip organized by Jacada Travel, and it was truly incredible. Everything was seamlessly planned and completely tailored to my preferences, making the whole experience smooth and stress-free from start to finish.
What really stood out was the quality of the on-the-ground staff — they were attentive, friendly, and genuinely made sure we were having a great time at every step. You could tell they cared and were always a few steps ahead.
Making last-minute changes was surprisingly easy too — everything was handled efficiently and with a smile. That kind of flexibility is rare and made a huge difference.
Huge thanks to the entire Jacada team for creating such a memorable and personalized journey. I’d absolutely recommend them and wouldn’t hesitate to travel with them again.
Such an easy process - very well organized and all of our contacts in and outside of Vietnam were super friendly and timely.
Thank you Keith and Cathy for planning a great trip.
Cannot recommend Jacada enough. We have done two trips with them to Central America and both have been exceptional. The local tour operators they work with are knowledgeable and personable. Everything detail of both trips was perfect.
A spectacular trip to Botswana, Namibia and South Africa arranged by Jacada and Emily Wallington. We spent 8 nights in Botswana, 7 in Namibia before capping it off with three nights in Capetown. Each stop was filled with adventure, great food and unforgettable experiences. Emily listened to what we wanted and put it together. For high-end travel, Jacada is simply the best.
Outstanding!!!
They took care of us from the moment we stepped off the plane until they dropped us off to leave. All the hotels, restaurants, tour guides and recommendations were top notch. They definitely spoiled us.
Rita and James planned our trip to Florence, Rome, Amalfi Coast and Barcelona. Very easy to work with them! I can’t say enough good things about our trip!
Kirsty and Alice made our trip to Italy the best! Everything was taken care of well in advance which led to a stress-free trip that far exceeded our expectations.
Jacada dedicated incredible attention to detail in planning a fantastic, 3-month odyssey for us throughout Southeast Asia, Australia and New Zealand. They listened intently to our wants and needs.
Every excursion was expertly planned and executed. Private guides and drivers were knowledgeable, warm and friendly.
Hotel selections were exactly what we wanted - a perfect variety of exciting cosmopolitan venues, lush beach resorts and quiet but sophisticated countryside retreats.
My wife and I wanted to experience the rugged natural beauty of Western Australia and the Northern Territories. Charlie, Ryan, and Gita of Jacada Travel helped us immensely in making our trip worry free and absolutely delivering for us what we wanted. They helped us pick the right dates for the best chance to swim with the whale sharks as well as helping guide us to the Northern Territories at a time when the temperature had cooled which added to our enjoyment of this fabulous region. Our trip was a complete success.
