Testimonials
very helpful in putting together the trip and being responsive to our requests. I have now used Jacada 3 times and have had very good experience.
Just returned from an amazing trip through Australia and New Zealand - our second time working with Jacada. Meticulous planning, exciting itineraries, wonderful accommodations, so many memorable moments! Charlie and Jessica put together a fabulous trip for us, and were responsive to our needs throughout.
My wife and I have traveled extensively around the world, never with the assistance of a travel agent. However, when we decided to travel to Japan for our 50th Anniversary, we decided that we would use a travel agent to help us plan and execute the trip. We can say without any qualification that Jacada made our trip to Japan the trip of a lifetime and that we are never going to travel abroad without their assistance. The Jacada concierges who helped plan our trip, listened carefully to what we wanted to do and see as well as some health concerns. They skillfully put an itinerary together that matched our interests and suggested additional areas to explore that we did not know about. And when we were in Japan, the trip was seamless. At each stop, we were met by a Jacada representative who helped us navigate through the Japanese airports and train stations. At each hotel, we were met by unbelievably wonderful staff who know about our anniversary and surprised us wit gifts of candy, food and photographs taken to celebrate our stay. We used guides at each of our stops that were provided by Jacada who were all well educated, spoke perfect English, and were knowledgeable about Japanese religion, culture and history. There is no doubt that we saw parts of Japan and had experiences that would never have been available to us if we traveled on our own. We wondered how much we had missed in our travels by never using Jacada or its guides over the years. A great example of this was a traditional tea ceremony that Jacada arranged for us to experience. From talking to friends, we had been told that these tea ceremonies were very touristy, but we felt, ok when in Japan do it anyway. The tea ceremony was anything but touristy. We met our tea ceremony host at a Japanese Zen Temple that was empty except for us. After a private tour of the Temple grounds that including seeing private sanctuaries, bonsai trees that were hundreds of years old, and the private living quarters of the monks who lived in the Temple, our host took us to his home on the Temple grounds. He not only explained the tea ceremony custom, but talked about his grandmother and mother and how they had taught him about how to conduct a tea ceremony. He explained that he was studying the art of tea ceremonies under the guidance of a Zen monk who lived in the Temple. We traded discussions of life lessons and how they are reflected in Buddhist beliefs and the beliefs of our own religion. This was a highlight of our trip that will never be forgotten. It was also comforting to find that Jacada's 24 hour hot line immediately responded to one minor problem on our trip and quickly solved the issue. Finally, we were surprised on our last night in Tokyo with a wonderful package from Jacada to celebrate our anniversary. The package was filled with traditional Japanese clothing and a beautiful ceramic bowel. This is a travel agency that goes way beyond what anyone would expect. The staff are kind, caring, patient, and extremely knowledgeable. We are already thinking about our next Jacada trip.
Just can’t say enough great things about Charles at Jacada. He put together an incredible itinerary for a visit to Argentina and the surrounding areas. He stayed on top of and was able to reserve some incredible villas and worked hard to secure them. We ended up not being able to take the trip after all, but he was full of grace and understanding.
Fully intend on using Charles and Jacada in the future for Travel needs. They made everything so easy with unique offering tour guides and experiences that I could’ve never put together by myself.
Cheers from your friends in Alabama hopefully, we will travel with you soon.
Jacada took care of everything from beginning to end and the trip was not only flawless, it also greatly exceeded our expectations.
Our trip was fantastic. We got to explore great sights and have one of a kind experiences (e.g., private calligraphy and cooking classes in local homes). All of the guides were knowledgeable and terrific. In addition, Jacada had everything planned flawlessly including assistants who got us to and from each hotel and each train platform. It all made for an absolutely marvelous trip, perfectly planned and executed by Jacada Travel.
Everything from the guides to the restaurants to the drivers was absolutely top notch!
What an extraordinary family trip of our lifetimes. From the planning stages early on, to the guidance throughout our trip, Jacada travel was exceptional. Our personal advisor, David Drayton, is so warm, and knowledgeable, and he kept us right on track throughout the whole process
The diversity of destinations that we were taken to gave us insight into where the Peruvian people came from and what their life looks like today. From the many natural sites that we got to explore, the story of their history seen at the archaeological sites, observation of the activities that guide their daily life and of course the culinary adventures that we had, we came away from this trip with an insight into a culture that we previously knew very little about. Jacada orchestrated all of this down to the smallest detail. We were always provided with every convenience available and were secure in all of the arrangements as well as all of our guides knowledge and expertise. Any questions or issues were addressed quickly. While our time in Peru was very busy, we were always relaxed knowing that we were being well taken care of.
Great guides - absolutely fantastic. Amazing accomodations as well
Not having to do any of the planning made this trip so easy and much more enjoyable. The hotels, food, drivers, and airport/hotel transfer were all great. The safari and gorilla trek were perfect!
My experience with Jacada Travel was wonderful from booking, to the end and after. My travel concierges, Charles and Flavia, did an excellent job putting my dream adventure together. In hindsight, I would have spent less time in Sao Paulo because the 3 places I stayed in the Pantanal and Iguazu were exceptional. But, that's what travel is about, ALL the experiences.
I saw so much wildlife during my stay and ate excellent food, especially at Barra Mansa Lodge in the Pantanal.
Do not hesitate to use Jacada Travel for your trip. You will not be disappointed.
We had an amazing trip that was planned out perfectly! My husband and I went on our honeymoon and it could not have been any better. From the moment we landed, we did not have to worry about anything. Everything was planned out perfectly and we had the best time. Thank you to Ellie and Bee for everything!
Jacada took the time to listen and ask pointed questions about how we liked to travel. They took this information and curated an incredible Turkey trip that surpassed our expectations. They did all in limited time. I highly recommend them!
We had used Jacada for a previous trip to Iceland and could not have been more satisfied. So, we decided to use them to plan our safari trip to South Africa.
Jacada did an amazing job listening to our desires and planning a trip around them. Jody and Betty at Jacada listened closely to what we were looking for and as always Jacada was with us every step of the way making sure our trip was perfect.
Since we had never been to Africa and likely will not go again we wanted to make sure we had an experience that gave us as much variation as possible. Jacada did a perfect job planning the accommodations and safaris in two completely different areas of South Africa. We stayed several days in the Ngala private reserve and then a few more in Phinda, with much different foliage, geography, and geology.
We couldn’t have been more pleased with the staff at the camps or the drivers and trackers. Yusi and Andzani at Ngala and Matt and Sofiso at Phinda were extremely knowledgeable and certainly knew how to find the animals! We could not believe the quantity and types of wildlife we saw nor how close we were able to get to them in our safari vehicle.
Our accommodations were upscale, the food and wine were excellent, and the safari drives and camps were beyond what we imagined. It was truly a trip of a lifetime.
James and Flavia did a super job organizing my South America itinerary, answering all my questions and ensuring I had a trip tailored to what I like to do. It ran very smoothly and the personal touches through notes at each hotel made it special.
Jacada organized my 3 week adventure to Rwanda. Kenya, Zambia Botswana and South Africa. From my first contact Victoria listened to my goals and desires for a a successful trip. She worked tirelessly to craft a personalized trip for a solo traveler.
Travel support ess seamless. From airport to hotel to guided tours. Everything went as planned. The accommodations were exceptional and the on-ground support were always available to help
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The best part of the experience was how seamless it was. We had about three months in South and Central America, much of it planned by Jacada. We expected at least a few problems or inconveniences, but Jacada made getting from point A to point B..C..D very easy. We didn’t have to worry about anything. When we did have questions, Carlos was available to answer them. He hooked us up with great reservations for dinner in a number of different cities. He even met us in Santiago for a drink and showed us a bit of the city. I thought this was very nice of him and beyond what we could have reasonably expected from the team. As far as the experiences, I cannot think of a single guide who wasn’t excellent. While a few always stand out, everyone was timely, professional, and very enjoyable to be around. They made every experience fun and educational. Additionally, every accommodation selected by Em was awesome. Even in some of the more “rustic” areas, our hotels/accommodation had everything we needed. The whole trip exceeded our expectations, and I will be telling anyone planning a trip that Jacada is the way to go!
We used Jacada for my 40th birthday trip to Switzerland and Italy last month. Let me tell you, they knocked it out of the park!!! My husband, and I had looked at other travel companies who made itineraries for us with our exact requests. I wasn’t happy with any of them for the amount of money we planned to spend, so reached out to Jacada. They listened to our interests, what we wanted to get out of the trip, and were truly invested in the type of people my husband and I were so that they could fully create a personalized itinerary. Kirsty, Georgia, and Alice helped us through the whole process of planning, as well as answered any questions we may have had, no matter how small or stupid. We planned our trip a year ahead of time and they made sure to keep in constant communication with us during that time. The hotels, the transportation, and all the people that they used for their extra trips and experiences were absolutely fabulous! For example, they knew that I am a veterinarian, so they made sure to set up a hike and Bern, Switzerland with St. Bernard dogs!!!! It was so unique and so fun, and experience that will never forget!!! They even helped us find restaurants in the areas that we would be in and offered to make reservations if needed. All of the experiences were private tours, so no large groups of people. The company also uses smaller businesses for their unique experiences, which I found to be incredible! No tourist traps here!I was also thoroughly impressed at the fact that even when we returned from our dreamy vacation, Georgia set up a phone call to talk about the trip….the company truly wanted to know how we felt about our experience and was genuinely interested in our feedback. Yes, it is pricey, but I will guarantee you that it is money well spent! It was worth every penny! Can’t take it with you, right?!? Might as well enjoy it!! I would recommend people use Jacada 1000 times over and can’t wait to use them again for our future trips!!!
They were able to very quickly plan a fabulous safari for us in 2 mos time. It was seamless with excellent drivers/guides/accommodations. They coordinated a follow up meeting to make sure everything went well and desired to know how to improve.
We booked our luxury travel to Turkey through Jacada. Meg and Rita were exceptional travel designers, considering our specific interests, physical limitations, and variety of active and restful activities to craft the perfect trip for us. All the little details were considered so that when we arrived, we could fully decompress and let the trip unfold. We were given excellent care from beginning to end, and were delighted by nice touches and upgrades along the way. We are so grateful and will highly recommend Jacada to friends and family.
David and Rahma did an amazing job of curating and managing our trip to Bhutan. We did run into some logistical challenges on the trip due to some serious weather and the team seamlessly adjusted to ensure we didn't feel the interruption really at all.
We really enjoyed our trip and plan to use Jacada again in the future!
Jacada planned a wonderful trip to Scotland for my mom and I. Very thoughtful, great guides, clear communication, and high level customer service.
Great itinerary, guides and transfers. Planning process was easy and well done
Emily Wallington and Kamogelo Dolo were both so helpful throughout the entire travel process. We have never been to Africa before and their help in the planning process made everything easy to enjoy.
On Very short notice Harry put together a great itinerary. We had a wonderful trip. Thanks Harry, Anna and the guides we had during our trip. Will reach out to Harry for our next trip abroad.
Most every little detail was well planned and executed. Really enjoyed all of the people, food, places, animals
Jacada does such a great job tailoring the itinerary and planning every little detail. Including many things I wouldn't have thought about. Really appreciate the service throughout the entire experience - from planning to post-travel.
Excellent itinerary. Superb on-the-ground service and expertise. Highly recommended.
Our trip booked through Jacada, with the help of Emily, was seamless. There weren't any issues; everything was coordinated and timed perfectly. Furthermore, the accommodations and the tour guides were top notch! We travel frequently and this was the best vacation we have ever experienced!
We had a wonderful trip in Georgia with diverse experiences and activities that suited us. The reasons are clear. First, we had an excellent pre-trip planning process with Jack Beckford where we were able to iterate through places and itineraries that made sense. Second, the logistics on the ground were impeccable, from our personal tour guide to our driver and vehicle. Third, the meals, accommodations, and tour spots were outstanding.
Jamey was an excellent guide and gave us the trip of a lifetime. Highly recommend!!
On our recent Japan journey, we had excellent guides, the logistics of travel between cities was great, and the itinerary worked out very well.
It was a 9.9 experience and the .1 had nothing to do with Jacada. Everything except 2 (just lot what we prefer)of the 3 accommodations were above and beyond expectations. Jacada and its Turkey affiliate is the GOLD STAR. Our European travel agent, Dan, from Jacada did everything right. He constantly had our likes and needs at the forefront. He pampered us with little surprises and it was pampering we didn’t even know we wanted. There were even some excursions we didn’t think we had much interest in and they turned out to be one of our favorites. Thank you Dan and Jacada. You just earned our continued traveling business. Can’t wait for our next adventure.
Emily did an amazing job in understanding what we wanted out of this trip. And her and Kamo delivered more than what we could have expected.
It was truly a trip of a lifetime for our family
David's personal Japan experience was so valuable in helping us build our itinerary. From our first interaction through the planning meetings to the countless questions Gita answered and in country support, Jacada was really easy to work with and accommodating. We got to experience cultural activities with excellent guides who took us on some fun side spots. Would highly recommend planning with Jacada whether it's your first trip or your annual vacation.
Jacada did a fantastic job listening to what we wanted and designing a trip that showed us the best parts of Cape Town, Winelands, the Whale Coast and safari. The lodging was all fantastic, the food was wonderful and all of the people that we met were kind and welcoming. We particularly enjoyed our time in Grootbos and Sabi Sabi. Thanks Jody and Kamo for designing and guiding us through the trip!
Lizzie was an excellent advisor for the trip. She listened to our preferences, concerns, and interests and put together an individualized trip that was perfect. Everything she promised was accurate and we always had someone to call when questions came up. The anxiety of not having things work out was taken away on this trip. We thoroughly enjoyed the experience.
Logistics and planning were exceptional. Guides and drivers were outstanding. Virtually all of the hotel choices were amazing in every way.
We are so very pleased with the help we had from Meg and Symmone at Jacada for the planning of this trip. They paid attention to every detail and we had the best time! Thank you both!!
We had a truly wonderful time in Mexico! Everything coordinated worked out beautifully. Appreciate all the care and attention put into making it such a smooth and enjoyable journey.
My son and I took the Borneo trip. This was on my "bucket list" and my son came to record the adventure for my grandchildren.
David, Carol and Rahma put together a trip that far exceeded any expectations I had. Everything was planned and coordinated to a T. Our flight to the starting point was delayed due to a tropical storm and even though it was prior to our tour start date, Jacada's people (Carol, Dennis and Jason) jumped into the fray and assisted. They also rearranged the beginning of the tour so that we did not miss anything due to our late arrival.
Everything - and I mean everything - was taken care of. Gorgeous resorts, private transportation between hotels, airports and prearranged tours, tour guides, flights for island hopping, food and just general hand holding.
I give them 8 stars out of 5 and can hardly wait for my next bucket list trip which, of course, will be organized by the wonderful people at Jacada Travel.
I have no problem planning trips to some countries or parks but I am glad I left the trip to South Africa and Zimbabwe to Emily and Jacada. The travel was seamless and the extra day excursions they suggested were amazing. The accommodations were perfect and the staff members consistently made every part of the stay enjoyable.
David Drayton did a fantastic job helping us through the planning process. He was courteous, quick to respond, and flexible to help us find the best options. Thank you for the great experience, David!
We had an incredible experience with Jacada Travel planning our trip to Peru. From the very beginning, their attention to detail and thoughtful planning made our entire journey smooth and stress-free. They removed all the friction that can come with traveling to a foreign country, so instead of worrying about logistics, we were able to fully immerse ourselves in what really matters: the people, the food, and the breathtaking places that make Peru so special.
Every step of the way felt seamless—transportation, accommodations, and experiences were carefully arranged, and everything flowed effortlessly. Our guide, Marco, felt like a friend by the end of our trip.
Because of Jacada, our trip wasn’t just a vacation, it was a meaningful adventure. We left Peru feeling deeply connected to the country and grateful for the memories we created.
Our experience with Jacada was exceptional from the very start. Before anything was even booked, we were given the opportunity to fully customize our trip to reflect our interests and priorities. The team provided multiple consultations and thoughtfully prepared several itinerary options, which allowed us to feel completely confident that our honeymoon would be exactly what we envisioned from beginning to end.
One of the greatest comforts throughout our travels was having a dedicated contact available 24/7. Knowing we had immediate support while abroad made a tremendous difference, especially when navigating tight flight connections and baggage claim in a foreign country. That level of service provided peace of mind and allowed us to truly relax and focus on enjoying the journey.
A highlight we will cherish forever was our stay at Lion Sands safari lodge. It was one of the most remarkable places we have ever experienced, and it created memories we will carry with us for a lifetime. It is a destination we never would have found on our own, and we are so grateful to Jacada for introducing us to it.
Overall, Jacada curated a seamless, stress-free, and deeply personalized honeymoon that far exceeded our expectations.
- Finley and Troy
Meg and Symmone did a lovely job planning our trip to Italy. Everything was done to perfection without a glitch. We visited Florence, Tuscany region and Portovenere and loved them all. Thank you again to your attention to detail.
Exceptional guidance and concern for our experiences and welfare.
We had a great trip to Switzerland. Murray and the Jacada team listened to what we were interested in and created a trip experience specifically tailored to us. The selected hotels were great and we had very knowledgeable and interesting guides in the different cities. This was our second time using Jacada and will definitely use them again for our next European trip.
