Excellent 4.9 out of 5
Our trip was amazing. Everything was planned perfectly. Our guides were so great. They were so friendly and informative. All of our accommodations were beautiful. Their restaurant recommendations were spot on. We will definitely use Jacada Travel again.
So glad we discovered Jacada for our South Africa Safari trip! Our experience from initial phone call to following up after our trip was very personalized and professional. The attention to detail on every aspect of the trip made this an enjoyable and stress free holiday. You really do get what you pay for and I would highly recommend Jacada if you are looking for the ultimate luxury safari trip!
From the start Jacada couldn’t have been better in planning our short stagy in Johannesburg and our safaris in Zambia and Zimbabwe. Jody and Charlotte were on top of everything and we always felt like they were working on our behalf. We got quick responses to our questions and other valuable travel information.
Now we just need to decide on our next destination.
We’ve recently returned from two weeks in South Africa and our trip was incredible. Amie helped create a wonderful itinerary for our family by listening to our desires and incorporating our feedback. With the help of Eugenia, we found wonderful local restaurants, experiences and activities that checked off all of our “bucket list” wishes. The team on the ground was fantastic – responsive, professional and full of local insider tips. Highly recommend working with Jacada if you’re thinking of planning a trip to SA!
From the moment we reached our destination Jacada Travel took over and ensured that they covered every aspect of our trip from that point on. Nothing was left to chance. The most unexpected but valued service was being met at the plane and chaperoned through customs. The accommodations were spectacular and extremely comfortable. The staff treated us like royalty. Great attention was paid to our comfort, no request was out of bounds. Our excursions were heart stopping, the guides got us amazingly close to the wildlife, so close I forgot to breathe on more than one occasion. I feel as though I was immersed in Africa. I experienced the wildlife, the people, the culture and the landscape. This was a trip to which all others will be compared and unfortunately fall short.
Our team at Jacada (Charles, Melanie and the folks on the ground in Peru) made our trip so special in so many ways. From planning to making adjustments on the fly, the Jacada team were always on standby to help if needed. Not much was needed though once we were under way as they spent the time getting to know us and our objectives up front. We will definitely use Jacada for our next big trip!
This was our first time working with Jacada and our first major trip since the pandemic. Our advisors really listened to what we were looking for in our vacation. We loved all of our hotels and tours. It really was a perfect trip for our family. As much as I love planning a trip, I could not have found the hotels they did and really appreciated the time they took to make all the arrangements perfect.
The way Jacada planned the trip was very impressive. The people who assisted us, particularly Kit and Cathy, were very responsive not only during the planning stage but even while the trip was going on. It felt like we had our own concierge throughout the trip. Other groups we have engaged with in the past would be very attentive up until the booking and payment, and then they would leave us for the duration of the actual trip. That, to us, is the distinct difference of Jacada which we experienced in this trip.
Hannah and Alice went above and beyond with any request we asked for. Our trip to Greece was so lovely. The resorts in Crete and Santorini were 5 star. The transportation to and from every excursion was flawless. Will definitely use Jacada again and refer them to friends and family!
Jacada organized a completely custom made 17-day tour for our family of 4 to Ecuador and Peru, including the Galapagos and Machu Pichu. They really listened to our preferences and every details of the trip was well planned, super fun, and exceeded our expectations most of the time. Would highly recommend Jacada. We will definitely book with them again.
The trip was well organized and the guides were superb, thus going off without a hitch.
A highlight was the personal tour of the anthropology museum!
Individual travel program, completely build according to our needs, luxury requirements and travel preferences.
Perfect places, luxury lodges, transfers, limousines, guides and tours organised in a perfect way.
We had a great trip! The guides were knowledgeable and fun, changes and corrections were made to the itinerary as needed and all activities were executed as planned. Very nice hotels!!
Jacada has been helping my family and me plan the Bucket List Trip of a Lifetime to east Africa for over 4 years! Through that time, Jody and Angela have been designing the trip of our dreams and they made every dream come true…AND THEN SOME! The communication from the beginning of my inquiries up until after we returned home have been top notch, including a 24hr concierge located in Africa that we could reach out to during our travel. The level of luxury we experienced through planning, scheduling,traveling and de-briefing has left us wanting to do this again- not just a bucket list trip, but a jumping off point to Africa! Cannot recommend Jacada high enough- we loved our experience!
Everything with Jacada absolutely exceeded expectations. They were extremely helpful from the big picture itinerary to the minor details of making sure we had snacks throughout the trip. The planning process was the easiest and the most custom. They made exactly wanted we wanted happen and even more that we couldn’t have even imagined. We were even mailed a detailed itinerary and information about the areas we were going to prior to the trip. The entire process was smooth and even when there were a couple things that we wanted to change in the moment, our guides were able to seamlessly adapt. Highly highly recommend and we will definitely be planning trips with Jacada in the future!
Jacada recently arranged our family trip to the Galápagos Islands. It was truly a once in a lifetime experience to share this unique geography, culture and wildlife with our children and grandchildren. Jacada understood the needs of our 3-generation group and helped us to design an island hopping tour that was special for everyone. Accommodations were lovely and local guides were knowledgeable. I will definitely work with Jacada again for our next family adventure.
Our trip to Southeast Asia was a trip of a lifetime and an experience we will never forget, thanks to Kate and Cathy’s help and expert guidance. They worked with us to create a magical itinerary and remained engaged during our trip, especially when we had a last-minute request which they made happen. They are simply the best! We experienced stellar customer service and hospitality from the time we landed in Borneo until we flew home from Bali. No detail was overlooked. I highly recommend Jacada and will definitely use them again in the future.
Jacada helped us plan an unforgettable trip to South Africa. The hotel and restaurant recommendations were top notch, the guides they provided were courteous, knowledgeable and professional and made our trip an amazing experience. We covered a lot of ground – from Cape Town to the Whale Coast and finally Sabi Sands. During the entire trip, we never felt rushed even though we saw and experienced so much. The itinerary was perfectly planned so that we were able to soak it all in. Our two teenage boys have now agreed that this is indeed the best family trip we have ever been on. Thank you, Jacada!
Best travel agency experience. We had a completely custom experience, with attentive and thoughtful designers who made sure every step of the way there was accommodations for our food as well since we were a group of 5 vegans. We had the best guides too, which are a crucial part of traveling to a new place. Overall everyone I spoke to from jacada gave excellent customer service and I felt cared for and supported the whole way!
Absolutely seemless experience. A perfectly planned trip to Japan. Would definitely use them again and have been raving about them since I’ve returned. Charlie and Gilda were amazing.
Japan- Family Vacation
Worked with Jacada Travel to create a 2 week trip to Japan for a party of 4 adults and 2 teenagers. They not only created an absolutely seamless, flawless trip experience, the itinerary appealed to all ages and the quality of the private experiences (sushi class, tea ceremony, etc) far exceeded our expectations. They are truly custom and personalized. It was an absolutely fabulous, organized, superbly coordinated trip and made it stress free for us to be able to fully enjoy and relax. We were impressed but also felt completely taken care of each step of the trip- which covered 5 cities. A very rich experience and we are so grateful to have found Jacada- we are currently planning our next trip with them! Highly recommend.
Jacada was great from start to finish. No exaggeration. Can’t even think of a suggestion to improve. Thanks!
Gilda and the team at Jacada put together an amazing adventure through Singapore, Cambodia and Vietnam. The experiences were only improved by all of the wonderful people we met. All of the guides and drivers were such amazing people. They shared their personal experiences which brought everything to life. I would highly recommend working with Jacada on any trip.
Jacada travel is the only travel company you will need! When planning a vacation, why worry or stress? Leave it to Jacada! They will take care of every detail! When deciding to travel to Australia, my husband and I did not know exactly what we wanted to do or see. Having had two kids in four years, we knew we just wanted a relaxing, adult vacation. That is where Leanne came in. After speaking with Leanne on the phone she planned us the perfect vacation and stayed well within our budget! We decided to make a few small changes to better suit our needs and Leanne was right there to help. She worked tirelessly to get the trip just right! She was easily accessible via phone and email. As the trip got closer, we were put in touch with Gita who made sure we had all our travel documents in order. She gave restaurant recommendations and even offered to make the reservations for us. Our trip was well- planned out, stress- free, and truly unique. If you ever want to travel to Australia, please consider using Jacada so that you can have a custom, once in a lifetime trip. It was worth every penny and they can work with any budget!
Jacada picked hotels I never would have found on my own and they were incredibly charming and hospitable with all the amenities you could dream of. They picked the best tours from the best companies so our days were filled with adventure and laughter. Simply unforgettable.
Working with Jacada Travel was wonderful. They handled the booking of our Galapagos cruise, arranged for our personal naturalist guide, we were met at the airport as promised and they added some other unexpected nice touches to make this a truly fantastic experience. Highly recommend!
The guides Jacada chose for us made the trip so special. Our hotels were luxurious and the rooms spacious and were even better than we anticipated. The trip was completely stress free with pick ups at the airport and drivers for excursions.
20th Wedding Anniversary Trip with Jacada to Maldives.
Kate and Gilda did an excellent job helping us plan for this special trip. The advice and execution were both top notch.
Ultimately we chose Six Senses in the Maldives and split our time between a Beach Villa with Pool and the Overwater Sunset Laamu Villa with Pool. Both villas were special in their own way. The staff and service were also top notch. This is our second trip with Jacada after using them for a trip to Bali back in 2018. We will certainly be planning more.
Every detail was arranged and executed deftly. Not a single unpleasant surprise, but only delightful turns at every adventure.
We were in four different camps in Namibia and Botswana and each proved unique in setting and game viewing. I didn’t want this trip to ever end.
Amazing trip to Namibia! Everything was seamless and a perfect trip. The lodges were gorgeous and the staff were awesome! A trip of a lifetime. Jacada was great with staying in touch and we had texts everyday on Whats App to make sure the trip was going well. Thank you Jacada!!
Our trip was perfectly planned and executed. Every detail was considered from daily excursions to my daughter’s birthday dinner, complete with a gluten free birthday cake.
My sister and I used Jacada to send our parents for their 40th anniversary to Iceland. The total investment for us was ~$20k USD.
Key Takeaways –
Jacada truly delivered on a complete white-glove experience for our parents. Everything from planning to food to experiences were of the highest standards. The investment was worth it.
Our consultants took our considerations and our parents limitations into account and built a stellar plan that was sure to be memorable. It was full of variety and a mix of adventure and relaxation. Something I loved was how they delivered the schedule – through a personalized website experience that made it feel real, authentic, and custom.
The Actual Trip:
My parents are still in Cloud 9 on how special and amazing the trip was. They were glowing throughout the experience and afterwards and defined this as the best travel experience in their lives.
The Customer Service:
A special shoutout to our Iceland crew who truly went out of their to address a minor scheduling issue at the beginning of the trip. Mistakes happen, but with their expertise and professionalism, they more than made up for the error and allowed my parents to have the trip of a lifetime.
Secondly, my parents have some pretty strict dietary restrictions. Jacada did an amazing job catering to these needs and letting my parents still feel like they are welcomed in Iceland.
In our opinion, the $20k bill was WORTH IT and we’ve recommended the service to our friends and business connections.
Big shoutout to Dan and Catherine for being lovely to work with.
Everything worked like clockwork – guides and drivers were always on time and knowledgeable. Hotels were wonderful and centrally located. Itinerary provided time for relaxation and exploring on my own.
Amie and Angela planned the most unforgettable honeymoon for us in Botswana. They were so intentional and thoughtful about the itinerary, and every detail was taken care of. We will absolutely be recommending Jacada to friends and family and we cannot wait to plan another trip with the team.
I have booked several trips with Jacada Travel and they have all been exemplary! They helped advise me of places and activities that I may not have thought of and they coordinate all in-country travel making it very easy to get around. The guides they have arranged for us have all been very knowledgeable and helpful with learning about the culture and people of the places we are visiting. They also find the most unique and special accomodations- from special lodges to boutique hotels that most people wouldn’t know about. Each travel advisor specializes in an area that they travel in and know personally so they offer a unique perspective. Overall I am very pleased with Jacada Travel and Keith Jarmon, our latest travel advisor to Indonesia.
Our travel designer Murray Mitchell was nothing short of fantastic. He took the time to hear what we had envisioned for our honeymoon, curated a couple of itinerary options and we continued working with him to fine tune the trip. This trip was everything we wanted and more. The experiences, accommodations, activities and restaurant recommendations we’re all perfect. When travelling to a country like Greece, there is a lot of logistics involved and everything went smoothly; from the activity transfers, ferry bookings and private excursions. Everything went as smoothly as we could have imagined without any delays, interruptions or issues. I would highly recommend working with Murray if you’re looking for a travel designer.
Incredible attention to what type of experience my family wanted. Hit every request out of the park. Our guides listened to us and accommodated every need. Jacada team made our last trip one of the best experiences out of many to date.
We worked with the team at Jacada to plan a dream trip in South Africa and Zimbabwe. The level of customer service was incredible, every step of the way from the planning phase to in-country communications about our transitions to our next destination. The accommodations in Franschhoek, Sabi Sands, and near Victoria Falls exceeded our expectations. It was the vacation of a lifetime! If you are looking for a full-service, impeccably detailed, knowledgeable and dedicated travel company to assist you with an unforgettable trip, look no further than Jacada.
Planning my daughter and my adventure with Berni and Jen was easy and fun. We outlined the key things we wanted to do and they put it all together. Throughout our holiday, we enjoyed ziplining, nature walks and sloth searches, traversed the hanging bridges, hiked to waterfalls, rafted into and out of our amazing lodge in the rainforest and were able to experience Pura Vida! The people, food and itinerary were fantastic. The lodging experiences were out of this world – Tabacon Hot Springs, El Silencio in the Cloud Forest and Pacuare Lodge. WOW! I would highly recommend using Jacada to plan your next vacation. This is third planned trip with them (Morocco, Costa Rica and Australia) and it was top notch.
From start to finish, everything was taken care of. The choice of accommodations was amazing. The guides were all really knowledgeable and friendly. The drivers the same. Every transport was prompt. The couple times we had to call the on site number for assistance, it was answered immediately and our concerns addressed. If you are looking for a luxury trip, they are the ones to choose to help plan it. Murray and Alice were great. they were able to easily accommodate the changes we wanted
We had our dream trip to Japan thanks to Jacada. They worked with us using our ideas and adding their own to plan and implement a wonderful trip.
The planning was fun and everything went smoothly. Their knowledge and professionalism is the highest. We will recommend them to our friends.
This was our second vacation planned with Jacada, and it was just wonderful! The hotels, itinerary, guides, driver, were all five star! Hanna and Alice helped us to plan a 10 day holiday in Sicily, and we wouldn’t have changed one thing. Each location, each hotel, were wonderful surprises! With Jacada and our lead travel guide, Hanna, everything was just perfect. You again helped to create a memorable experience and restful vacation for us. Thank you! I’d recommend this organization and Hanna for their knowledge of the best hotels, alignment with local guides who are professional and knowledgeable, and drivers who are reliable and professional. Just perfect.
From pre-planning to execution and everything in between, Jacada and its team of professionals absolutely CRUSHED IT!! Brilliant itinerary, pace, accommodations, guides, sights, sounds, cuisine—everything! I am still in awe. It was one giant pinch-me moment as we made our way from Cape Town to Sabi Sands private game reserve to Pretoria where we boarded Rovos Rail for a truly exceptional 4-night/5-day adventure to Victoria Falls where we stayed in a tree house on the Zambezi River! I cannot recommend this particular itinerary or Jacada enough!! OUTSTANDING!
trust, safety, quality of guides n itinerary, hotel selections n recommendations
I would highly recommend Jacada. They planned a fun family trip that was turnkey and incorporated a variety of destinations and adventures. The properties they recommended were outstanding and the guides and drivers were knowledgeable, dependable and professional. The travel planners before and during our trip were very responsive.
Jacada planned a perfect honeymoon trip for us. They tailored our trip to our preferences all along the way, down to our favorite foods and wines. There was always someone available to communicate in between destinations, which made it stress free. I wouldn’t have done this trip any other way. Would highly recommend.
Fantastic service, people and planning. Great communication and accommodation as needed. We had an unexpected flight cancellation requiring last minute changes out of our control that were handled with grace and expediency.
Jacada made our trip planning and execution so easy and enjoyable. Our travel consultant (Hanna Fischer) was wonderful to deal with and made great suggestions for the trip. Then the travel concierge (Alice Cosso) took over and helped with restaurant and other arrangements, including some minor changes to the itinerary. Every arrangement on our trip–drivers, guides, etc.–went smoothly and all were very professional, courteous and entertaining. The hotels were all great. We were particularly pleased when one excursion we had planned needed to be cancelled due to weather and at the last minute their “on the ground” team was able to substitute a winery tour for us that was one of the highlights of our trip. We will definitely plan on using Jacada again for future travel.
The trip we had to Italy was totally amazing. Murray and Symmone did an outstanding job in tailoring our trip to what we wanted. Everything was planned out ahead of time so we could just enjoy our trip. The hotels were perfect and every driver, tour guide or anyone else that we interacted with was awesome. I would recommend Jacada Travel to anyone.
Jacada planned an outstanding vacation for us! We had a lovely time!
This review is regarding a recent two week trip my husband and I took to Chile and Argentina. David (travel planner) and Berni (concierge) were both an absolute pleasure to work with! They ensured that everything we already knew we wanted to do was included in our trip and helped to add some really special experiences and places that were not already on our radar. Everything went seamlessly and we loved spending time with and learning from all of our local guides as well. We will definitely return to Jacada for future international travel.