Testimonials
Our Kenya safari was truly the trip of a lifetime! From the moment we began planning until the day we returned home, every detail was flawlessly coordinated by Sarah and Bea. Their professionalism, organization, and attention to every little detail made the entire experience completely seamless and stress-free.
Both Elewana Loisaba Tented Camp and Ol Seki Hemingways Mara were exceptional. Each offered its own unique charm, stunning accommodations, incredible hospitality, spectacular views, and outstanding cuisine. Every meal was delicious, and the service at both camps was warm, attentive, and first-class.
Our bush drivers and guides were simply phenomenal. Their knowledge of the wildlife, remarkable tracking skills, and passion for conservation made every game drive exciting and educational. They always seemed to know exactly where to be at the right moment. Thanks to their expertise, we were fortunate enough to see all of the Big Five, along with cheetahs, giraffes, zebras, hippos, crocodiles, hyenas, countless elephants, and an incredible variety of birds and other wildlife. Every drive brought new surprises and unforgettable memories.
The entire experience exceeded every expectation. Kenya is an amazingly beautiful country, and this journey gave us memories that will last a lifetime. We cannot thank Sarah and Bea enough for creating such a perfectly planned adventure. If you’re dreaming of an African safari, don’t hesitate—you’ll be in the very best hands. We give this experience our highest possible recommendation!
Our 19-day trip through Singapore and Thailand was one of the best travel experiences we've ever had, and Jacada was the reason why.
Their expert travel advisors balanced their suggestions with everything we really cared about seeing. They somehow managed to fit it all into an itinerary that never felt rushed. Every transfer, tour, and hotel was perfectly planned, with realistic travel times built in so we could actually enjoy each destination instead of constantly feeling like we were racing from place to place.
There was always a driver waiting for us exactly when expected. The vehicles were spacious, comfortable, and were pumping with air conditioning. We were constantly given cold bottled water whenever we got back into the car.
One of the biggest benefits was the quality of the local guides Jacada selected. Rather than assigning someone for a few hours, many of our guides stayed with us over multiple days, allowing us to build relationships with them and gain a much deeper understanding of the places we visited. Every guide was knowledgeable, personable, and clearly passionate about sharing their knowledge and providing the best experience. They also took a ton of amazing photos for us.
Planning a nearly three-week itinerary across multiple countries could have been overwhelming, but Jacada made the entire experience effortless. We never had to worry about transportation, timing, or logistics. We were free to simply enjoy the journey.
If you're looking for a travel company that delivers exceptional service and meticulous planning that results in an unforgettable experience, Jacada is your only choice.
everything was planned out so well to make the best use of our time. All the drivers and guides were there early so never any stress. guides and drivers were great. Recommendations for restaurants were also great. there Wass no problem when I wanted to change little things in the itinerary. Overall second trip with Jacada and will definitely use them again for our next trip.
If you’re considering a luxury trip to Japan, stop looking—you’ve found the right travel agency.
Leanne and Gita at Jacada Travel planned what was, without question, one of the greatest trips my son and I have ever taken. They exceeded every expectation I had of what a travel agency could do.
From the moment we landed until we returned home, everything was flawlessly coordinated. They arranged incredible private guides, seamless transportation, outstanding hotels, and made every aspect of traveling through Japan effortless. Even when we wanted to make changes along the way, they handled everything quickly and professionally, allowing us to simply enjoy the experience.
What really sets them apart is their ability to create once-in-a-lifetime experiences. We enjoyed a private geisha dinner in Kyoto with just my son and me, private ninja training at Musashiland, incredible culinary experiences, luxury shopping, cultural immersion, and so many unforgettable moments that we never would have discovered on our own.
Japan completely stole our hearts, and Leanne and Gita played a huge role in making that happen. Their knowledge, attention to detail, and commitment to creating unforgettable memories are second to none.
If you appreciate luxury travel, exceptional food, shopping, authentic culture, exclusive experiences, and impeccable service, I cannot recommend JKata Travel highly enough. They have completely changed the way I’ll travel in the future.
In fact, we’re already planning our next adventure with Leanne. I can’t wait to see where she takes us next.
Thank you, Leanne and Gita, for giving my son and me memories we’ll cherish for the rest of our lives. Five stars simply aren’t enough.
We just returned from an indescribable two week trip to celebrate our 5 year anniversary perfectly planned and executed by Jacada. We discussed our ideal trip and they delivered (and more!). Great communication throughout the entire planning phase. We had an AMAZING trip. All the personal tours, drivers, porters, lodgings and in-country support were top notch. Among the things we asked for were a professional photographer and a cooking class - they were wonderful just like everyone else that Jacada set us up with. We felt it was personal with welcoming notes from our planning team at each location and we felt like VIPs throughout. We would definitely trust them again to plan future trips! Thank you Meg and Symmone - we also appreciate the very special gift we received for our Anniversary!
Every little deal was taken care of, people were very professional and on time. Made the tri worry free.
Working with the Jacada team, especially Sara, made the trip completely stress free. From being met at the airport, throughout the trip, to being dropped at the airport to say goodbye, we didn't have to think or stress about anything. They planned amazing experiences, booked qualified guides and scheduled amazing lodging. I would not travel to Africa without using Jacada Travel.
Jacada always plans the perfect trips for their guests. Everything is so well organized and their travel partners are always top notch. They really think about every detail along the way. You truly feel like a valued guest at every step of the journey. Thanks to Melania, Sabina and the whole team!
We are so happy that we chose Jacada to plan our African adventure. Ellie was so great to work with and spent enough time getting to know us so that she was able to tailor a trip to perfectly match our needs. And then Robynne, Florence and the rest of the team on the ground made sure that we had all the restaurant and tour reservations we needed, got us through the airports so quickly and handled any issues on the ground as they came up. I have been strongly recommending Jacada to all my friends and family and look forward to working with them again.
Great planning and trip flow. Safari quality was very good.
It was well planned, guides were extremely knowledgeable, no glitches.
From start to finish, our Jacada agents David and Rhama not only listened and understood what we were looking for in our travel experience, but completely nailed it with the destinations, activities, experiences, guides and other details they coordinated. It was a truly bespoke experience that was unique and personalized to us and our interests. We can't wait to work with them again for our next trip!
Jacada has outdone themsleves again - we gad an absolutely amazing adventure to Vietnam, Cambodia, and Thailand. The personalized, private experiences were FANTASTIC - the monk blessing, lunch in the floating village, the cookout in the mountains, the temple tours, the private dinner at the Ambassadors residence! Our guides were so knowledgeable and friendly. And every hotel was better than the last.
Truly once in a lifetime experience!
Jacada prepared a private tour of one week in Australia and two weeks in New Zealand in May 2026. Jacada booked our accommodation in 5 * lodges and hotels, and we had asked for drivers to get us around rather than driving ourselves. The experience was magical - all the arrangements worked perfectly and Jacada and their agents provided us with excellent support and service. The accommodations were wonderful, well chosen, and in great locations - (Capella Hotel in Sydney, Silky Oaks in Queensland, Britomart on Auckland, Huka Lodge near Lake Taupo, NZ North island, Roki Collection in Queenstown NZ, Lakestone Lodge in the NZ Alps, and Otahuna Lodge in Christchurch). Expert guides provided us with engaging accounts of the various locations we had chosen (Blue Mountains to the West of Sydney, Daintree Rainforest and Great Barrier Reef in Queensland, Lake Taupo, Southern Alps and Milford Sound, the Southern Alps and Christchurch in New Zealand. For a comfortable and stress free tour of great locations in wonderful accommodations then we could not have asked for more!
Every trip we’ve been on planned by Jacada, the most recent was our third trip planned by Jacada, has been a 5⭐️ experience. We could not ask for a better travel company than Jacada. Everything we wanted to experience or places we wanted to see was better than we could have imagined. Thanks to Jacada. They are our “go-to” travel company for all of our customizable trips!!
Everything was planned and executed exactly as we expected. The total travel experience was seamless and worry free! Lucy and Sandy were so wonderful to work with from the beginning right up to the end. All of our guides in each city were amazing at showing us all the things that we wanted to experience. A few were fun to be with and we were sorry to say goodbye!
We would definitely use this company again for any future more exotic vacations we take.
Jacada did a fantastic job of organizing this trip. From start to finish it was orchestrated perfectly. It was just what we wanted so we didn't have to stress about anything from start to finish. We also wanted a private experience and not have to deal with other peoples issues during our trip. It was fantastic.
My husband and I have been traveling for the last 22 years. We have just returned from a trip to Portugal and it was amazing! Our trip itinerary was organized with James and Rita and both spent many hours on the phone and by email adjusting every detail to make it a memorable experience. We have traveled throughout Europe, Africa and even to Argentina and Antarctica. Jacada has planned many of our travels and have never failed to make everything perfect…from the informative guides, beautiful hotels and incredible excursions. Trust Jacada if you’re planning to travel!!
This was our first experience with Jacada and I couldn't be happier.
We wanted to do the trip of a lifetime going to Australia and New Zealand, and what a dream it was!
David designed the best itinerary for us, with so many incredible moments. The highlights were the day snorkeling on the Great Barrier Reef, and the helicopter ride to the glaciers in Mt Cook.
Everything was so well thought out and organized, we had 0 problems. Even when our baggage was sent to the wrong city in one of our flights, the local team helped us get the baggage without us having to do anything, it was truly amazing.
If you are thinking of booking a trip with Jacada I couldn't recommend it more!
I'm already thinking about the next one. Thank you David and Rahma for everything, and for all the attention into making this the best trip possible.
Rosie curated our trip to Morocco. During the planning we felt like she just "got us" when planning our excursions. From fun adventures like making tam tam drums to cooking classes, lunch with a Berber family - all of our experiences were so cool and well thought out. Everything was perfectly executed and the driver and guides were really top notch. Working with a company like Jacada and specialists like Rosie and Grace really makes a huge difference - they have the experience and local knowledge to provide travelers with amazing accommodations, unique experiences and amazing suggestions for dining experiences. We have already booked another trip with Jacada to Southeast Asia in early 2027.
Jacada has nailed it on all 3 of our trips they’ve planned! From the beautiful hotels they select, well thought out itineraries, professional and fun guides, and so much more we are always confident that they will put together a trip that is just what we are hoping for! The team is readily available and flexible whenever we’ve needed and truly listen to our input which makes for very memorable, and maybe most importantly, stress free traveling! Thanks again Jacada… we look forward to working with you again!
The hotel Meg recommended was perfect. Its location in the Places des Voges was wonderful. Our private tour of Notre Dame with one of the master sculptors is something we will never forget.
My husband had them plan our 25th anniversary trip to Scandinavia and BOY did it deliver. We have traveled extensively over our years together and this was easily one of our top trips of all times. Many of the excursions we did were private and we enjoyed how on each and every one we were taken care of to the fullest! Hotel accommodations were lovely, restaurants recommended were on point and they pay special attention to what your goals are with where you are traveling while also finding ways to educate you about the area. You also get a very detailed itinerary which makes it so easy to see what is coming up next. We will definitely use them again.
An absolutely amazing trip from start to finish. Luisa and Symmone planned the perfect itinerary, selected the most beautiful hotels and planned every last detail so we didn’t have to worry about a thing. So many wonderful family memories created thanks to this amazing team! We will be back for future travel❤️
My two week trip to Egypt was executed flawlessly. Grace took my outline of what I wanted to do and prepared an itinerary that was efficient but not hectic. My three guides during the trip were all exceptional. Knowledgeable, personable, and caring every day. They knew the schedules of tour bus and river cruise groups at all the sites and adjusted our daily schedule to avoid waiting in lines. The on- site coordinator whisked me through immigration, emigration and customs faster than I ever have experienced in over 50 countries. My one hour talk with an Egyptologist evolved into a two and a half hour dialog as he appreciated my interest in the subject.
When I entered my hotel rooms after checkin, there was always a personal note from Rosie and Grace to welcome me to the new location and to remind me they are available if needed.
I challenged Grace, my concierge, with a special request for an experience with some historical context. In country, the local coordinator told me when he learned of it he wondered if it could be done as it had never been requested before. Grace made it happen to my utter surprise and it also seemed to delight all the local participants. Another example of how far Jacada is willing to go to make a trip special.
I used Jacada to plan my honeymoon and wow did they exceed ALL my expectations. Every touchpoint from start to finish- was handled with care, and no detail went unnoticed. The team planning the trip was extremely knowledgable, and the team on the ground made sure we didn't have to lift a finger. Absolulely every part of our trip was amazing, and I can't thank the Jacada team enough for planning the trip of a lifetime. Jacada Travel was my first time using a travel agency- and I can't wait to plan the next one!! Highly recommend booking a trip with Jacada!! Thank you especially to Chloe and Kam for all your hard work over the past months to make this trip unforgettable.
When I began my search to go on Safari, I knew I wouldn't be able to plan my trip as usual and would need to use an expert travel-planning company. I came across Jacada, and man, am I glad I did. From the expertise and information for planning to the recommendations for lodges, I felt at ease about the whole process. This team knows their stuff and, more importantly, was available to answer any questions from start to finish. If you are planning any safari trip, definitely use this team!! It made our holiday seamless and smooth. Even when I got a stomach bug on the trip, they had a medical doctor available to give me medicine and help diagnose me. Their on-call 24/7 team was truly available to help 24/7.
Any future trip to Africa will definitely be booked through Jacada!
Our Jacada travel designer, Chloe Ainscow, listened to our interests and tailored a once in a life time trip to southern Africa that more than met our expectations. The accommodations, food and pacing of the trip were excellent. But more than anything it was the caring and knowledgeable Wilderness guides, Randall at Cape Town, Ben at Linkwasha, Faidon at Ruckomechi and Willard at Toka Leya that made the trip exceptionable.
Jacada arranged a fabulous trip to Scotland for me and my family, including my 8 year old grandson. They tailored the journey precisely to our interests and hobbies, finding unique and out of the way experiences for us, such as learning to weave, visiting a working sheep farm, a bagpipe lesson, an afternoon with a local storyteller. Their guide/driver was fantastic; she really "made" the trip.
I know Jacada trips are expensive, but they are entirely worth it. I was relieved of my usual role as travel organizer. They arranged far more interesting activities than I would have known about. The hotels were gorgeous. All in all, I highly recommend Jacada.
Jacada has planned 2 of our trips to central and South America. We were so impressed with James and Carlos on our first trip to Mexico and Guatemala that it was a no brainer to have them plan our trip to Peru. They get the big and the little details right every time. Their relationship with the “on the ground” tour companies are superb. The planning phase was orchestrated by James. He determined our interests and got us to reveal the goals and types of experiences we were looking for. Carlos executes the plan with our bookings, hotels, airport assistance, tours and restaurant reservations. Our experience was flawless. Everything went smoothly so we could immerse ourselves into our travel experience. We totally recommend Jacada and James and Carlos for an unbeatable trip.
Really good organisation, thorough documentation, excellent on-the-ground teams and good communications before, during and after the travel event.
From the planning with David to the actual travel, everything was tailored to our wishes.
We had such a great experience working with Leanne A. and Gita W. on our trip to Japan and Korea. They had great attention to detail, and were incredibly responsive. We had a really special, curated vacation, and the logistics were seamless, which made it all feel very smooth.
We had a very wonderful 2-week family trip in New Zealand designed by Charlie and Rahma. Traveling with two toddlers is never an easy thing, but Charlie and Raham organized everything smoothly. Kids, my husband and I had a great time without too much stress. Private guided tours during the trip defintly is the highlight.
We were floored by the beauty and splendor of Scotland, but the highlights of our trip were the friendly and knowledgeable Jacada guides who shuttled and showed us around the cities and countrysides, making the most of our time there and explaining what we were seeing and experiencing.
Great travel agents very attentive to all your needs.
Demi Roberts and Melanie Vieira were excellent planners for our trip. They took care of every detail and they promptly answered any emails sent.
My husband and I had never traveled with Jacada before and were a little nervous as it was all a bespoke travel experience with various drivers and guides throughout the trip. We were blown away by the efficiency of how everything worked once we arrived in Argentina. Drivers and guides were waiting and had communicated with us prior. The vehicles were all new and clean. Our guides were all super personable and very knowledgeable. The whole process was seamless.
The highlights of our trip were our stay at Estancia Cristina, what a magical place, and of course El Chalten. You can't go wrong experiencing the majesty of Cerro Torre and Fitz Roy. The stay at El Puma in El Chalten was excellent. We stayed at El Puma in one of their suites in the new annex and it was lovely. We also had the special chance to truly experience the town of Chalten as everything was walkable. I would highly recommend staying at this lodge. Besides having restaurants, bars and shopping available, the hiking trails were walkable right from the lodge.
While in Chalten, Jacada arrange a hiking guide, Julia Lubarsky, for our two day hikes. She was over the top excellent. What a lovely person to hike with. She was knowledgeable and engaging throughout both our hikes. We felt as if we were hiking with an old friend. She made our time in Chalten extra special. Not only did she guide us on our hikes but she made recommendations for restaurants, shops etc. and also gave us links to videos about the area.
This trip with Jacada was definitely top of our list in travel experiences. We would definitely travel with Jacada again.
As far as cost of the trip, we found the price to be comparable to comanies such as Abercrombie & Kent, Tauck, Butterfield & Robinson etc., however the individual experience with Jacada could not be beat and was worth every penny spent.
We couldn't be more pleased with our 20 day Moroccan adventure that immersed us into culture, people, food, religion, the countryside, villages, crafts, marketplaces, etc. Another spectacular Jacada excursion, this time orchestrated by Rosie & Grace. Rosie crafted a personalized itinerary to match our goals, while Grace added the final touches to make it unique and perfect in every aspect.
Our reasons for returning to Jacada over and over again are numerous: each adventures is a customized private itinerary designed to our travel goals and what we hope to receive from an excursion, the designer and concierge truly listen to us, its luxury all around, stress free, worry free, all the planning to the smallest detail is taken care of, organized, and very efficient.
During the entire development process, communication was frequent and proactive by Jacada. Rosie & Grace shared new ideas and reacted to our feedback in order to make our trip truly special. Their knowledge and expertise in our destination made the trip stress free while allowing us to enjoy all that Morocco had to offer.
Everything from landing in country to take off was carried through with efficiency and precision. Counting the days until we go wheels up on our next adventure.
Great experience. Very thorough and adaptable to changing plans. They scheduled a fantastic trip for us to Africa. We felt like it was well planned and that we were supported throughout our journey.
Ease, follow through and great experience
We had a wonderful trip thanks to great advise and attention from our organizers at Jacada. From jungle wildlife to Mayan wonders, caves, flats fishing, shark swims, reef snorkeling and beach dinners, we experienced so much in two weeks. Lodging choices were all great and every connection was smooth and seamless. Thanks Jacada!
Communication is always important and it was done well. From the beginning with Emily Wallington to Basse at Damaraland lodge. People were at airports when I arrived and was escorted through customs in a timely manner. The pilots of the small aircraft of Wilderness did a great job. Will be considering future trips back to Africa. I travel alone so I appreciate interactions with all involved.
Super hotels, great restaurants, friendly guides that know what they were talking about... True VIP service.
All organized and prepared by Grace & Rosie who made sure the trip lived up to our expectations. Even more, exceeded them!
THANKS btw for the presents at each and every hotel, Grace & Rosie!
Great itinerary and guidance by our concierge and travel consultant!
Jacada and David D'Arcy did a fabulous job of asking the right questions to develop a highly customized itinerary that aligned with our budget and our various interests. The support system, local guides and drivers were all terrific. We were impressed by how detailed and buttoned-up Jacada was from start to finish. Thank you.
The Ultimate Stress-Free Honeymoon Experience!
I cannot recommend this travel agency enough for anyone looking to plan a special trip. From our very first conversation, they took the time to truly understand how we envisioned our honeymoon, and seeing that vision executed so professionally was a huge relief.
Why they stand out:
Impeccable Organization: Every detail was handled with precision. We didn’t have to stress about a single thing, which allowed us to actually enjoy being newlyweds.
Attentive Communication: The entire team is fantastic. They are responsive, helpful, and were always available to assist whenever we needed them.
Expert Curation: From the high-quality hotels and knowledgeable tour guides to the "spot-on" food recommendations, it was clear that every element of our trip was hand-selected for excellence.
Feeling completely taken care of made all the difference in our experience. If you want a trip that is organized, thoughtful, and expertly managed, look no further. We will definitely be using them again for our future travels!
Jessica and Georgina planned a truly epic and fun trip to Vietnam!! Everything was wonderful from the stellar hotels to the carefully planned and fun packed days. They were sure to include all of our special requests. The local guides were terrific and we couldn’t believe how well organized the days were to maximize our experiences. We were able to learn the history and culture, have one on one visits with the local people, and do hiking, biking and boating to explore the beautiful country. Everything we wanted and more!
Our Vietnam/Cambodia excursion was seamless from touchdown to wheels up. We were greeted at every stop with knowledgeable guides and terrific drivers, the hotels and experience were excellent and on the ground support was super accessible.
Jacada was absolutely wonderful to work with! Every detail was planned and executed to the highest standard! Our trip to Zambia, Zimbabwe and Mauritius was perfect and definitely fulfilled expectations! Highly recommend!
