Testimonials
Our Jacada travel advisor Jack Bedford, curated an adventure of a lifetime for us through Egypt and Jordan! His extensive knowledge of the region allowed him to tailor an itinerary that exceeded our expectations, and was executed without a glitch! Every detail was accounted for, and the level of in-country guides, drivers, etc. assigned to us were superb. This was our second vacation with Jacada and we are already dreaming of our third!
Our trip to Costa Rica was truely amazing. James and Carlos put together an great itinerary over our 2 week trip, with our input and requests all met and exceeded.
All pick ups and transports were seamless and well coordinated. The various hotels and resorts were beautiful and each one unique. We arranged private guided excursions, many of them nature walks. We saw over 100 species of birds, plus many mammals and reptiles. The forests and jungle areas were superb and pristine. Our coffee plantation tour was great as well.
There were many extras that Jacada arranged for us including wine in the room, and a romantic dinner riverside with a bonfire just for us.
There was also an in country Concierge Michael available by WhatsApp who was very helpful and responsive when we had questions.
We highly recommend Jacada Travel, and will definitely use them again for our next big trip.
Nice accomodations.
Not worrying about transportation once you are in the country.
This was our second trip with Jacada, and once again they exceeded our expectations.
They are truly the best at selecting accommodations, activities, and overall service. Every detail was thoughtfully planned, and the entire experience felt seamless from start to finish. What really sets Jacada apart is how personal the process feels—they take the time to get to know you and tailor each trip to your interests and travel style.
From the very first phone call to the end of the trip, we felt like VIPs. Even with a lively family like ours, Jacada created an itinerary that suited us perfectly and made the whole experience effortless and memorable.
We highly recommend Jacada to anyone looking for a personalized, luxury travel experience and look forward to traveling with them again
From start to finish, we didn’t have to worry about a single thing. Transportation to everything was taken care of our guide guides were exceptional and there were things we noticed on our trip that were so above and beyond including little gifts in our room. We will 100% book through Jacada again.
My family and I have traveled with Jacada several times and we really appreciate the personalized attention and care. The concierge services are impeccable and the travel advisors always create the most memorable experiences for us. I highly recommend Jacada Travel!
Hello the itinerary was great and so were the guides.In Panama the hotel room was very small but we managed.
Otherwise everything was good and many friends are asking what agency I worked with and I recommended Jacada!
Lily & Melanie helped us plan our honeymoon in Costa Rica and they did an amazing job! We wanted a pretty active honeymoon with a little beach relaxation and they helped tailor the prefect 11 day trip. The hotel choices were fantastic, as were all the excursions and activities. We felt very taken care of and communication before, during and after the trip was seamless. A trip we will truly never forget!!
It was truy a life affirming adventure with our family. Jacada took care of every detail. We saw and experienced everything you would dream of in Kenya.
Excellent tailoring to our preferences and reliable communications.
Everything went great on the trip. The detailed planning by Charles, with Jacada, was very helpful, from the pick up at customs in Costa Rica to the transfers between resorts and everything in between.
First, the country of Thailand is beautiful and the people are amazing. I would highly recommend visiting Thailand to anyone. Second, Jacada made it amazing. We worked with Taylor and Rahma to plan the trip, and then we had Benjy (Chiang Mai) and Ning (Bangkok). All were exceptional. They asked questions, listened to our feedback, and built a trip and experience that felt very bespoke to our family. It was white glove service every step of the way. The accommodations and experiences they booked for us were also top notch. Highly recommend Jacada, and these four wonderful women if you are planning on visiting Thailand in particular.
Lizzie Slater and Carlos Machado helped me plan a trip to Columbia with my 3 daughters. They were both thoughtful, professional and easy.
They planned a terrific trip. We did so much from a Medellin neighborhood tour to mountain horseback riding without one setback. We had so many parts but it all ran together so smoothly. I was able to relax amongst the complex travel.
We had an amazing experience planning and experience a 3-week honeymoon across South Africa and the Seychelles. All we had to do was pack and the rest was taken care of. Looking forward to our next milestone adventure with Tor and the Jacada team.
Jacada has made my trip to Egypt the most unforgettable and out stunning trip ever. Rosie our concierge Jacada guru, was able to understand my family and myself way of travel and manage to create the most amazing travel schedule that literary included Egypt's must, as well as incorporated local experiences. This is definitely the first of many Jacada trips and I highly recommend it if you want a unique travel experience
Perfection at its best.
We would like to thank Yvonne, Jessica and the Jacada team for an amazing vacation to Singapore and Malaysia.
They will listen and customize your holiday to what you want to do and share more options with you. This is your holiday and your money and you want to make the most of it. That's exactly what Jacada team helps you do.
Yvonne and Jessica were extremely attentive to what we wanted to do on our multi city holiday and we knocked of almost everything we wanted plus we did more than planned
Guides selected were amazing. They treated us as friends more than customers with many stories to tell. During our tours, Jacada arranged for every meal and drinks and breaks. We didn't have to pay anything while we were with them. Personal shopping excluded of course.
Hotels were fantastic at each location and the concierge and staff knew you. We felt like we got special attention at every hotel.
Transportation- all modes of transportation were private and top vehicles. Trains, Metros and cabs that they arranged were all part of the cost and we didn't pay out of pocket.
They pick you up from the airport, but they also check you in at each location and make sure you get to the departure section. They helped with luggage and everything else. We had three flights and they stayed with us and helped until we got to the departure lounge.
We just had to show up and enjoy the first class vacation.
They left personalized notes at most of our hotel rooms.
They arranged for a great surprise that we will remember for years to come. It still humbles our heart and brings tears of joy to us. This surprise has been a nonstop topic for us as family.
They celebrate your events with you and treat you like family.
Price is subjective to what each person can afford. We thought we got value for the money we spend and have already reached out to them for our next vacation.
If your budget allows, get ready to be pampered by Yvonne, Jessica and the Jacada team.
This is my personal opinion and how we felt about our holiday booked by the Jacada team. I am not marketing for them and just sharing our experience with them.
We had a terrific experience in Morocco planned with Jacada. Art. History. Culture. Excellent. Food. Highly recommended.
If I could give them ten stars I would. We were cared for extremely well and the trip fit our families needs perfectly. Every guide was attentive and respectful of our abilities. Their knowledge of their cities was thorough and if they couldn’t answer a question, they always found out and let us know!
Jacada made us feel heard and seen and created a trip that was beyond our expectations. Our children were very impressed with their parents trip planning skills. And that’s what we all want!
Murray, Alice and the entire team designed and provided a truly outstanding tailored family vacation. It was quite simply the best we've ever had. The entire end to end experience was first class. The venues, transfers, experiences and accomodations were just exceptional!
Desmond was great with giving hotel recommendations and things to do in each city we visited. He planned great tours and activities through the 12 day trip. Sabina helped with concierge and all the dinner reservations! Both were great to work with and made the trip seamless with no issues!
My Jacada reps, Jody and Betty, took my general wishes for a family trip to South Africa and selected some unforgettable destinations. And then made sure that every connection point was well executed, by friendly and effective support staff. We always knew what was coming up next and everyone involved was on time and most helpful - we breezed through airports and all transfers were comfortable and safe. All we had to worry about was enjoying ourselves, which we most certainly did. We highly recommend Jacada, and Jody and Betty in particular.
This was our 3rd trip through Jacada - we are consistently impressed with the first step of the travel design process to the arrival at the departing airport where we reflect on our absolutely memorable trip that we treasure each and every time. Each travel designer, guide, and driver have been professional, friendly, thoughtful and kind - all a pleasure to work with and travel with. Every hotel has been exceptional. Jacada has gone above and beyond to make us feel so very special- a great feeling!!
This was my first time working with Jacada, but it won't be my last! From beginning to end, they were incredible. I felt cared for right from the beginning, when I met my AMAZING travel designer, Demi R. She is knowledgeable about the areas that she designs for, she's super friendly and fun, but most importantly, she really listens to your concerns. My elderly mother and I were traveling together, and both of us have some physical restrictions. Demi was able to not only advise on the best place to visit based on those but also cater to us with specifically planned activities that worked for us. We ended up in Guatemala, which I had never considered before, but now has a piece of my heart. I'm extremely pleased with my entire Jacada experience!
Everything was perfect. Jacada organized a flawless adventure for my family. Everything was very well organized and our transportation and guides were always punctual and ready to help. The hotels, restaurants and activities were all perfect. Thank you
Charles and Annabel worked hard to make a very personalized trip for us to go to Antartica with incredible stops along the way. We had an incredible time in wine country before heading onto a phenomenal ship to tour Antartica. Charles provided very good guidance with our activities and maximize our days with little off the beaten path extras. He is extremely knowledgeable about South America and his experience shined thru with the little details in this trip. Jacada is a great company to work with. Their travel agents are knowledgeable and listen to what you want and what you are looking for.
The hotels were great, the activities were awesome and food was wonderful We had one transfer that was late and one guide that was not as great as the other which caused the 4 stars.
We just came back from an amazing trip to Egypt where we felt like VIP clients thanks to Jacada's amazing organization and warm and attentive personnel in place (local hosts and guides). If you have the opportunity, do not miss out on the Historia boat Nile Cruise from Aswan to Luxor, which was certainly one of the many highlights of our trip. Thanks again for the great organization Jack and Symonne, much appreciated!
We had wonderful trip to Iceland organized by James and Alice. Every detail was planned with such care and we completely relaxed and enjoyed the experience. There were so many extra touches that made the trip so wonderful. This is our third famly vacation organized through Jacada and we can't recommend them highly enough.
Great communication with friendly and knowledgeable trip planners. They used our time and information effectively to built a trip that perfectly suited our wishes.
My travel advisors David and Jessica were fantastic from start to finish! They listened to what we were interested in and made a magical bespoke trip catering to our needs and wants. We will never forget our time in Japan and can't recommend Jacada enough for a once in a lifetime adventure. We will most certainly use them again for our next big trip!
I truly cannot say enough amazing things about Jacada Travel especially David who we used as a travel agent. He planned and booked our African safari and island honeymoon, and from start to finish he exceeded every expectation. David thought of every detail and excursion based exactly on what I wanted, and it was clear how much time, care, and effort he put into creating the perfect trip for us.
He provided multiple hotel and location options to choose from, explained the pros and cons of each, and guided us on the best time of year and destinations to make the most of our experience. His knowledge and recommendations were spot-on. What really set David apart was his constant communication—he followed up regularly before the trip, checked in while we were traveling, and made sure we were always taken care of, safe, and having the best possible honeymoon.
Knowing he was there gave us complete peace of mind, allowing us to fully enjoy such a once-in-a-lifetime experience. I couldn’t recommend David more highly and truly can’t wait to use him again for our next trip. If you want a travel agent who genuinely cares and goes above and beyond, David is the one.
Amazing trip
Tailored to our needs, wishes and aims
Everything down to details but open to flexibility where needed
Our trip to Oman and UAE was a bucket list adventure of a lifetime! Made extra special by the wonderful planning and attention to SO many details by Rosie Beckford and Rita Pinto. Oman is such a beautiful country. Full of warm, kind, beautiful people and so many wonderful adventures (wadi swims, snorkeling, Via Ferrata, canyon edge hikes, paragliding, ultralights, hot air balloon over the sand dunes) and breathtaking nature and landscapes. Rosie and Rita saw to us having an amazing Formula One experience in Abu Dhabi also! Our room was truly spectacular and a great place to watch the race overlooking the Yaz Marina! AND they organized my sky dive over the Palm Jumerah, and sunset from a top the Burj Khalifa. Can’t recommend Jacada enough. This was our fourth trip planned by Jacada, they’re so amazing and thoughtful and attentive to your every wish and desire. They’ll go above and beyond. Thank you Rosie and Rita for everything you did to make our Oman/UAE trip so special :)
We cannot say enough wonderful things about Jody and Kamo from Jacada. From start to finish, they delivered an exceptionally organized, seamless, and safe travel experience for our trip to South Africa and Mauritius. What truly set them apart was the time they took to thoughtfully profile us in advance—getting to know our travel style, expectations, and priorities so every detail felt perfectly tailored to us.
Every transfer, excursion, and accommodation was flawlessly coordinated, allowing us to fully relax and enjoy the experience knowing we were in expert hands. We always felt informed, supported, and secure, even while traveling internationally. The balance of adventure, luxury, and downtime was spot-on, and it was clear that nothing was left to chance.
If you’re looking for travel professionals who are incredibly knowledgeable, detail-oriented, and genuinely invested in creating a trip that exceeds expectations, Jody and Kamo are unmatched. This was truly a once-in-a-lifetime experience, and we owe it all to them.
Jacada "checked all the boxes" in terms of putting together an incredible adventure. We are seasoned travelers and pretty comfortable going on our own but partnering with Jacada enabled us to experience the wide variety of culture, activities and stays that Thailand has to offer. Rachel, Cathy and their local teams in Bangkok, Chiang Rai and Chiang Mai helped us really get out and see the country, meet locals, try new things (hiking up a waterfall! biking through rice fields!) and eat amazing food.
The different hotels Jacada arranged were special, each unique in its own way; the tour guides/drivers they work with were helpful and fun; the activities were both well-planned and well-orchestrated.
Overall, "and incredible adventure". We are happy to recommend Jacada and plan to connect with them for our next adventure.
It was a flawless trip, start to finish. Thank you!
Our experience was great because we went to places in Galapagos that showed the best examples of wild life and landscape and seascapes.
The guides were extremely knowledgeable and the staff was truly helpful whether we were on a boat or land.
Excellent agency that made our trip once in a lifetime. Can’t wait to use them again!
My husband and I used Jacada's service for our 2 week honeymoon around Japan. I usually don't write reviews, but I could not help but to sing the praises of this company to a wider audience. Jacada was beyond helpful, attentive, and organized. From when we landed in Tokyo until we were dropped at the same airport 2 weeks after, we were treated like royalty and never felt the stress normally paired with travel to another continent with a language you don't speak. Perhaps the biggest credit I can give Jacada is that they made sure I, in Japan with a seafood allergy, never went without a meal. We will certainly be using Jacada again for other trips of a lifetime.
Keith and Jessica designed a magnificent private tour for us in Thailand, Laos, Cambodia, and Singapore. Every detail was taken care of. We chose to return with Jacada after they designed our safari which was perfect in all regards.
Our fifth and last trip to Africa was arranged by Ellie of Jacada Travel and it was a magnificent trip. All connections, drivers, guides and accommodations
were first rate and made for a pleasurable experience. The diversity of camps gave us a wide range of environments, animals and
landscapes. All in all we could not have asked for a better experience. James Blodgett
Since I travel as a single, it’s good to have someone watching your back, so to speak. Jacada does this spades. It concierge service at its best.
David and Rahma put this together for me in record time...and it was perfect. My guides and drivers were superlative, and I enjoyed myself immensely while learning a great deal. A dream trip!
Jacada created a dream vacation for our family. Every hotel was wonderful and perfectly situated in the city. The tour guides were friendly, flexible and knowledgeable and the drivers were always on time and very professional with nice, spacious cars. The planning process was easy from day 1 and Jacada listened to and delivered on our requests for the perfect family vacation with two adults and teenagers. Would definitely hire them again!
The best test for a company is how it responds when things go sideways. When a government travel advisory came up a handful of weeks prior to departure, David and Sandy at Jacada were able to re-organize my trip to a different destination on short notice, while also refunding the cost difference. I am grateful for that remarkable service!
Jacada created a wonderful trip for us to Turkey. The itinerary, accommodations, guides and overall experience were all superb. Kirsty was our travel designer and her knowledge and willingness to collaborate with us resulted in an unforgettable trip.
We have travelled with Jacada before and would use them again without hesitation.
We enjoy traveling and we have used Jacada Travel for some wonderful trips over several years. We have never been disappointed. In 2024 we took a Safari in Botswana Africa and walked with the gorillas in Rwanda planned by Jacada and the itinerary was amazing. In 2025 we had planned a trip to Antartica ( with another company ) but our trip was cancelled 2 days before sailing due to weather. Arriving in Santiago Chile with our vacation cancelled we called Jacada in hopes they might think of ANY alternative in short order. Dan from Jacada came through with flying colors putting together an amazing 4 night 5 day trip to the Galápagos Islands aboard a beautiful mega yacht called Hermes. In our experience, Jacada’s staff, itineraries and overall recommendations have been superior and stand out compared to their competitors.
To be able to work with a specialist who has intimate knowledge of the country is special. Charles crafted a wonderful vacation for me. I had always wanted to go to Patagonia and I feel like I had a great first taste of this beautiful country. Besides planning some amazing locations/experiences, behind the scenes they are making sure all goes smoothly. When a flight cancelled, the first I heard of it was with the solution already secured. When you want to have private amazing experiences, to not worry about how you'll get to every differnt point of the trip, all safely and knowing any hiccups would be handled - Jacada is amazing and well worth it.
If you want to experience a trip where every worry is taken off your shoulders, Jacada Travel is the company to choose. We worked with Travel Designer Daniel Scott-Kerr, whose expertise in South America was evident from the start. His choices of hotels and excursions were absolutely spot-on.
Our adventure began deep in the Amazon on the Tambopata River, staying at the Tambopata Research Center, one of the most remote and remarkable places to explore the rainforest. The wildlife and birdlife were simply incredible.
From there, we visited the beautiful city of Arequipa, rich in culture and history yet not crowded with tourists. We then crossed part of the Andean mountain range to reach Colca Canyon, a destination so stunning it is hard to describe. Our stay at the Puqio Hotel was a highlight—unique tented accommodations, sweeping canyon views, and exceptional multi-course meals.
Throughout the journey, Jacada stayed in touch via WhatsApp, offering restaurant recommendations, making reservations, and taking care of thoughtful details like ensuring bottled water was always available during tours. These little touches made a big difference.
This was a beautifully curated, seamless trip from start to finish. We would not hesitate to travel with Jacada again.
