Plan with peace of mind

Excellent 4.9 out of 5

See all 1659 reviews on Trustpilot
Visit Trustpilot
23rd Dec 2022
Verified order
Attention to detail and facility…

Attention to detail and facility selection.

23rd Dec 2022
Verified order
A week in Bhutan

Jacada organised an excellent trip with everything perfectly tailored to us. Our tour guides Nima and Arjun were outstanding and delivered a fantastic, seamless trip! No complaints at all

20th Dec 2022
Verified order
Trip to Chile

Our travel agent through Jacada, Charles, did a great job at getting our whole trip planned and organized. He organized excursions to meet our interests and made sure that our trip went off without a hitch. I would definitely use Jacada again.

19th Dec 2022
Verified order
Go Argentina!!

My husband and I worked with Jacada Travel’s very knowledgeable travel agent to have 8 days in Argentina, and we found a perfect itinerary within our budget. Our tour guides were excellent and the drivers were always prompt, handled our heavy luggage and navigated the traffic with skill. We visited Buenos Aries, Iguazu Falls, and the Pampas. Our tour provided us with incredible experiences. Our guides were indispensable in helping us deal with the Argentine peso and airplane flights on crowded holidays. They provided us with extended stays at hotels and surprise treats. Well done, Jacada

18th Dec 2022
Verified order
Perfect Trip

I loved how easy the planning part of the trip was and the great thing about it was that the trip itself even exceeded my expectations. Every detail was handled and implemented perfectly! Thanks so much to Charles and Carlos for their great work!

16th Dec 2022
Verified order
Fourth time we’ve used Jacada and…

Fourth time we’ve used Jacada and always great- logistics are all arranged, support teams on the ground super responsive, and beautiful location and itinerary. Top notch.

08th Dec 2022
Verified order
Well planned extensive exploration of South America

Jacada arranged an extensive private tour for my wife and me in November (2022), visiting Brazil, Argentina and Chile. The entire trip took 3 weeks, starting with 3 nights in Rio de Janeiro in Brazil, 2 nights at the Iguazu Falls, 3 nights in Buenos Aires, then a week in Patagonia followed by a week in and around Santiago in Chile. It was impressive that for such an extensive trip all the arrangements went very smoothly. Jacada booked excellent hotels for us, and very good seats on the many internal flights. Our guides were friendly, knowledgeable, efficient and helpful. With hindsight, I wish we had educated ourselves a bit more before traveling, so that we could have given our guides better information about what we would like to see at the various locations we visited.

07th Dec 2022
Verified order
Great Australian adventure

Jacada organized an outstanding trip for us to Australia. They listened to our needs and made relevant suggestions. They took care of all the details and when minor travel glitches came up they or their partners were responsive.

07th Dec 2022
Verified order
Just returned from an amazing journey…

Just returned from an amazing journey through Chile and Argentina. Our Jacada concierge Berni, and travel designer Lily, we’re fantastic throughout, needing to reschedule dates and reservations twice due to Covid. We still can’t believe that we finally took this trip despite three years of delays. Berni and Lily made it happen, and we can’t thank them enough!

06th Dec 2022
Verified order
Charles is a phenomenal travel agent

Charles is a phenomenal travel agent. I felt like I was communicating with a friend rather than a stranger. Thank you for my epic Amazon trip!

01st Dec 2022
Verified order
Amazing Anniversary Trip

We had an amazing experience for our anniversary trip. The guides and drivers took great care of us. When there was a protest that stopped traffic, our guides knew of some back roads that prevented us from waiting in traffic for hours.

Each guide on our tour took extra steps to ensure we had a pleasant experience. They were all very knowledge of local history and culture. We would go back to Guatemala in a heart beat.

The food was amazing and it was a nice mix of great restaurants and local casual cuisine. They were always on time to pick us up and drop us off for our flights or important tours.

30th Nov 2022
Verified order
We will use Jacada again!

Jacada travel organized our honeymoon on reasonably short notice. The process from beginning to end was seamless. There is no way we could have organized something as unique as Jacada did, and it was an absolute pleasure working with them.

24th Nov 2022
Verified order
I did not face any issues with any of the hotels

I did not face any issues with any of the hotels nor the drivers or guides during my trip. The flexibility by the on ground team.

21st Nov 2022
Verified order
Paris and London Last Minute Trip from US

At the last minute I planned a trip from the US with Jacada to visit London and Paris with my son who is studying in Italy.

Hanna Fischer and Alice Cosso, my contacts at Jacada, had the very difficult task of making arrangements for us during such a busy travel period and with not a great deal of time to make arrangements. They, along with the hotels, private tours and transfers/transportation they arranged for us, exceeded our expectations.

Both Hanna and Alice were professional, friendly, knowledgeable, timely in their responses and patient with the myriad of questions that I had. They did a great job in helping make this trip one that my son and I will always look back on very fondly.

21st Nov 2022
Verified order
Wonderful India

We have just returned from a wonderful trip to India. Keith and Gilda from Jacada organized the tour, helping with recommendations for hotels and tours at each of our stops.

I cannot find superlatives good enough to describe the trip – the Taj Lake Palace, the Umaid Bhawan, Sher Bagh, the Imperial, and the two Oberoi properties were stupendous. The tours, particularly in Udaipur and Agra were fabulous. Our driver and tour guides were reliable, flexible, and extremely helpful.

Well done Jacada

20th Nov 2022
Verified order
Absolutely amazing from start to finish!!

The most important thing for us when we made our booking was trust. From our first phone call with Kate, we knew that we were going to have a fantastic trip. Which we did! Kate and Gilda both planned everything out with great detail so that all we had to do was relax and enjoy our trip.

This was our second time using Jacada Travel, and won’t be our last. We really appreciated the honesty and recommendations that Kate made, to make sure that our trip would be truly amazing. She listened to what was important to us, our likes/dislikes then prepared us a trip of a lifetime. We can not say enough on how thankful we are to Kate, Gilda and Jacada Travel. Well done!!

19th Nov 2022
Verified order
This was our first time so we were a…

This was our first time so we were a bit nervous but the experience was flawless. Our concierge was super helpful at the outset determining our needs and desires. She chose outstanding resorts, timely and pleasant guides and drivers( no bumps on Jacada’s end. We called the local people twice and they answered right away and helped us out. We are looking forward to our next trip!

17th Nov 2022
Verified order
I wouldn’t use any other planner!

Jacada not only planned a perfect holiday but facilitated it every step of the way. The care and attention to detail was incredible and everything worked on time and as expected. It was just amazing and I have no idea how they made it all happen so perfectly… they just did.

17th Nov 2022
Jacada was unlike any experience I have…

Jacada was unlike any experience I have ever had with travel planning. The team members I spoke with (Leanne Anglo and Phil Cowie) had an unbelievable talent for making one excited and joyful (not an easy task to do for a family that has had a rough few years of death and sickness). I would HIGHLY recommend them.

12th Nov 2022
Verified order
Jacada Travel planned the perfect trip for me to meet my birth parents

I used Jacada Travel to plan a custom trip to Korea to meet my birth family and they went above and beyond. They arranged everything from seamless transport to the perfect translator for my needs. I am not exaggerating when I say I emailed them 50+ times with questions and concerns and they were so kind and answered all of my questions. They will work with to pick tours and accommodations that fit into your budget. If you have any special needs or requests that do not fit into the typical “cookie-cutter” tours offered by other companies, Jacada is the way to go.

11th Nov 2022
Verified order
Everything was wonderful

Everything was wonderful. We really appreciated the thoughtful touches and surprises along the way.

02nd Nov 2022
Verified order
Ellie with Jacada, really exceeded my expectations…

Ellie really exceeded my expectations with her planning and attention to detail of our recent 2 week Thailand adventure. It was the perfect mix of elegance, luxury, history, and culture, mixed with some down to earth local experiences.
I will be a repeat client. As a matter of fact, I’m already dreaming of my next trip.

01st Nov 2022
Verified order
Absolutely fabulous!!

Ellie was absolutely fabulous. She did an exceptional job planning our honeymoon. She spent the time to get to know us and made sure to incorporate what spoke to us in our trip. The little touches (wine, chocolates, notes, fruit trays and lil gifts) were a lovely touch. Because of Ellie, we were able to have our dream honeymoon. We are already thinking about reaching out to her to book our next trip.

28th Oct 2022
Verified order
The trip of a lifetime!

Everyone on our trip was helpful, gracious, and friendly. The places we stayed were luxurious with excellent food and wine. Our experiences with animals was absolutely wonderful, with excellent guides getting us everything we could possibly want.

28th Oct 2022
Verified order
Awesome vacations.

Selection of accommodations and activities was fantastic, we enjoyed our vacations to the max. Will definitely request Jacada’s services in the future.

27th Oct 2022
Verified order
South Korea Trip: Carefully Planned. Beautifully Executed

We, as a family, have been privileged to go on a number of luxury holidays to some interesting places – from Peru to Pakistan and Mongolia to Mozambique – and this trip was right up there. Thank you for making it so special.

To speak candidly it was a risk to move away from the more established tour operators that we’ve used in the past. However, the care and effort you put into planning our trip followed by flawless execution more than rewarded the risk. You’ve got an industry beating South Korea trip here!

26th Oct 2022
Verified order
South American Adventure

We work too much to be able to spend a lot of time planning a trip. All we knew was that we wanted to go to Machu Picchu and the Galapagos. Lily and Melanie at Jacada took care of everything. Sometimes those two destinations are described as “the trip of a lifetime.“ That was definitely the case for us. Jacada planned every single thing even down to dinner reservations at fine restaurants. All we had to do was book our flight to and from South America… And show up. Those two destinations alone would have made the trip amazing, but Jacada arranged expert guides , competent drivers, architecturally interesting (something special for me) lodging, thoughtful meals (made more difficult for them because I have special dietary needs), And everything we needed to make our experience perfect! Much of it we knew from the itineraries, but there were also special activities and treats woven into our vacation that made it even better than we could have hoped.

25th Oct 2022
Fantastic trip to Italy

We researched several travel sites and decided to go with Jacada based on the reviews. This review is adding to the outstanding service and amazing trip they arranged for us. This was our first time ever using a service like theirs and we were nervous about it but they did not disappoint! It was our 25th wedding anniversary and our celebratory trip was Rome, Florence, Venice. Also a day in Tuscany. Every suggestion that they made was spot on. They gave us several touring, activity, and dining options to choose from and went above and beyond with emails and calls answering all of our questions, and we had many. Our representatives were Melania and Marta. They were amazing! Can’t say enough good things about them. The service from them and everyone we encountered in Italy from the drivers to the tour guides were exceptional! Every part of the trip was special and first class. The dining reservations they made for us were at the most authentic Italian restaurants and the cuisine was absolutely delicious. Like any vacation, everything doesn’t go as planned, we had one minor issue with meeting one of our drivers, wasn’t a big deal to us. Well they more than made up for it, and they really didn’t have to do what they did. The hotels we stayed at were amazing. They really listened to everything we asked or requested and honestly we don’t think we could have ever planned such an amazing trip on our own. We feel like we saw the best Italy had to offer thanks to Melania and Marta. Walking tours with your own guide and no waiting in line to the Vatican, Pantheon, Coliseum, just to name a few, we’re outstanding and informative. The gondola ride in Venice was magical. Two things that they arranged for us that were surprisingly, a couple of our favorites, were a cooking class with an Italian chef, and wine tasting at a beautiful historic castle in Tuscany, we would highly recommend both of these along with the guided walking tours. They really know their stuff and obviously do their homework to provide their clients the best of everything! They even did a little something extra and special on our anniversary, which was unexpected and simply wonderful! We would highly recommend Jacada when planning your next vacation. We will definitely use them for our next big trip. Thank you Jacada!

20th Oct 2022
Verified order
Greek Odyssey

The Jacada customer service planning and execution was outstanding. The service at each location superb and the hotels were first class. The guides were exceptional and well versed in the country history. A tremendous experience and would highly recommend Jacada as a travel agency. They do it the right way!!

19th Oct 2022
Verified order
Fantastic Experience throughout the…

Fantastic Experience throughout the trip. Great support pre and duration the trip. We used Jacada in the past and will definitely use them again for our future trips.

19th Oct 2022
Verified order
Added value for our recent trip to Namibia

Jacada and their local partners added value to our recent family trip to Namibia making the trip meaningful, comfortable, and seamless every step of the way!

18th Oct 2022
Verified order
Great Travel Agency

Flawless organization, amazing hotels and activities we would have otherwise not have done. Friendly and readily available concierges. Jacada has a great way to organize unbelievable and unforgettable trips.

13th Oct 2022
Verified order
I Booked with Jacada a trip to Morocco

I Booked with Jacada a trip to Morocco. They listened to all my desires and made it happened. Every detail went off with out a hitch. The tour operator in country was outstanding who went out of they way to accommodate me. Would definitely use them again.

11th Oct 2022
Verified order
Perfect Honeymoon Itinerary & Support

The Jacada team (especially James and Charlotte) were amazing from beginning to end. James helped us organize the perfect honeymoon to South Africa & Mauritius- everything was carefully planned and executed without any issues during our entire stay. We couldn’t be more pleased with the level of service & attention to detail we received. Would highly recommend using their services, especially for a more expansive trip with multiple stops throughout!

10th Oct 2022
Verified order
Jacada has dramatically changed our…

Jacada has dramatically changed our life when it comes to travel. Jacada has been planning our travel for 6 years and each trip gets better

01st Oct 2022
Verified order
We had a wonderful trip to Croatia and…

We had a wonderful trip to Croatia and Montenegro. Every detail was handled well by our agents at Jacada travel and their local representatives.

30th Sep 2022
Contacted 3 travel agencies – JACADA won!

I contacted 3 highly rated travel agencies to plan our trip to Sri Lanka and Maldives (this is a way I determine their responsiveness and quality). JACADA TRAVEL came out on top! (Another company sent me e-mails and was way too willing to agree to places I mentioned without any further thought; the other company never called me for the scheduled appointment and when I called them, the live person transferred me and all I got was the cycling of their answering recordings!) JACADA TRAVEL offer phone calls…which are so informative and personal. Thank you, LEANNE! You were prompt in calling me, and so easy to talk to and caring. You considered all our desires (what we like to do, our pace, etc.) and offered further advise, like if it was too long or too short to visit an attraction. You came up with an outstanding itinerary that we had to tweak only once because of our time limitation. We look forward to our trip to Sri Lanka and our long-awaited dream trip to Maldives. We’ll also look into other destinations JACADA TRAVEL offers for future travel. Thanks so much JACADA TRAVEL and LEANNE!

29th Sep 2022
Kate Hertz is UNBELIEVABLE – can’t recommend her enough

I worked with Kate Hertz to curate a surprise trip to Italy for my parents, she is truly a delight. She was unbelievable in staying true to budget, curating unique experiences that were personalized to their preferences, and accommodating any changes that were needed. I so deeply appreciated how responsive she was and how she held to every deadline she set. Every recommendation she made was wonderful and thoughtfully selected. She’s what makes the Jacada brand so trustworthy and special. I can’t imagine doing another trip without her or the Jacada team. What a delightful experience.

29th Sep 2022
Verified order
Fantastic customer service

Hanna and Alice were amazing! They were great planners and advisors. Any questions, concerns, or requests were promptly handled.

20th Sep 2022
Verified order
Amazing long overdue honeymoon to South…

Amazing long overdue honeymoon to South Africa. The transportation was seamless the drivers were amazing and the hotels perfect.

16th Sep 2022
Verified order
The Jacada Team did a phenomenal job

The Jacada Team did a phenomenal job! We’ve traveled with them 4 times to South America, Japan, Indonesia, Europe. This latest trip was to Australia, New Zealand, Maldives and Dubai. It was a monthlong trip with 16 flights and 8 hotels to celebrate my 40th birthday. We’re a picky gay couple, and they surpassed our expectations. The team did a FANTASTIC job.

15th Sep 2022
Verified order
A dream vacation!

My family and I went on a trip to Vietnam, South Korea and Indonesia.
The experience was absolutely fantastic.
The planning of the activities, hotels and times for rest was impeccable.
My children are 8 and 10, and my mom is 63.
The choice of accommodations was brilliant, each hotel was unique and could have been an attraction by itself!

13th Sep 2022
Verified order
Jacada is a great travel agent

Jacada did a fabulous job planning our trip in Slovenia and Croatia. They provided excellent advice about where to go, arranged for special activities for my family, and were extremely flexible even as our plans evolved after we arrived.

12th Sep 2022
Verified order
Memorable trip

It was a really well organised trip! I felt good and most importantly very safe during my solo trip thanks to their support. Hotels were indeed authentic and the guides knowledgeable and friendly.
Will definitely travel with them again!!!

11th Sep 2022
Verified order
Great Trip to Africa

Jacada designed a tailor-made trip to Northern Tanzania (originally meant for 2020) which met all of our expectations and more. The selected camps and guides were all great and everything was handled seamlessly by Iain and Angela. Already looking forward to our next trip with them!

09th Sep 2022
Verified order
Highly recommend!

Jacada provided our family with two amazing European getaways. Hanna and Alice had everything set up beautifully down to every last detail. The excursions, hotels, and guides were all incredible. We definitely recommend them and hope to work with Hanna again for future travel!

08th Sep 2022
Verified order
Excellent tour of Northern Spain

Excellent tour of Northern Spain, great accommodation, food and experiences.

Bilbao & San Sebastian just fantastic!

Trip was interrupted by Covid and the Jacada team quickly reorganised for us.


08th Sep 2022
Verified order
Forever Go-To, 100%

100% Jacada will forever be our go-to vacation planner! We have now used them twice, and both dreamy vacations went off without a hitch. They are personable, knowledgeable, professional and communicative from start to finish! When I say they take care of you, I mean they take care of you!!

06th Sep 2022
Verified order
Brazil last month

Brazil last month, most recent of several over the years planned by Jacada, my go to vendor for well planned, interesting, private personalized trips.

05th Sep 2022
Verified order
Best trip ever!!

Best trip ever!!

We loved our experience with Jacada! Ellie made us discover Bali the best way possible. She proposed so many activities we never would have found without her!

We will definitely book another trip with Jacada in the future!