Jacada provided us with the utmost in professionalism in planning our trip to Peru. Accommodations were beyond expectations and guides provided were both personable and willing to do whatever needed to be done to ensure that our trip was perfect. Along the way, they even threw in a few unexpected surprises which enhanced our experience even more. Not only will I unconditionally recommend them to friends and family, I already have while also contemplating my next adventure for them to plan and organize for us.
Emilie at Jacada was an excellent partner in planning our vacation.
She listened to what we said and went about delivering…we would give her 5 stars but….
Peru was wonderful…lived up to expectations and beyond and the little touches around our wedding anniversary were really appreciated.
Ecuador…Emilie was concerned that travel issues between :Lima & Guayacil would impact on our Galapagos Cruise so we were scheduled an extra day in Guayacil…which was a day too many. Would have preferred to stay in Lima and enjoyed that City more.
Its also a bit of a pain to have organise international flights separately…much better for us if Jacarda had done this is well.
But Galapagos…fantastic…she had worked out who we were and put us on the right boat…and sort of understand why the extra day in Guayacil but not necessary.
Well done Emilie and Suzanne for admin support…we had a great time and would use you and highly recommend you to others!
An adventure, different than any other vacation. Attention to detail by Jacada’s personnel and “hands on” service was beyond belief. Guides were unbelievably knowledgable. That alone made one feel comfortable.
I am glad to choose Jacada Travel to set up my first Safari trip，a most enjoyable stay filled with unforgettable memories.
This company offers SIX Star service. The work they did up front to ensure the trip was exactly what we wanted and within budget, was excellent. Their descriptions and understanding of the accomodations and places we would visit were extremely accurate.The places we stayed were the best each country had to offer for our budget. Every detail was cared for. We were treated like royalty by everyone. I can’t say enough good things about Jacada Travel.
From start to finish Team Jacada were truly amazing,especially Tess and Amanda,true professionals who sorted everything out for us.Nothing was too much trouble,even when we changed our itinery around slightly.They answered all our annoying questions big or small and gave honest opinions on places to go,visit and restaurants to try etc.
Everything they arranged and organised all worked by total clock work,we didnt have to worry about anything other than having an amazing South African adventure.I cannot recommend these guys enough,I will certainly be using Jacada again if and when we come back to Africa,which I know I will,too beautiful not to.I have just recommended them to a friend of mine,after months of emails back and forth to both Tess and Amanda you feel like you have made new friends.Absolute top class and I thank them again for all they did for us and making our holiday so fabulous!
Our group consisted of 4 adults and 4 teenaged daughters. We used Tessa at Jacada Travel to plan our Killi climb and safari, all in Tanzania. The entire trip went off without a hitch and was fabulous. Would use Tessa again if we travel to Africa.
I absolutely loved working with Jacada for my Iceland vacation. I told them everything I wanted to do and they really took care of the rest. The people I worked with were nice, sweet, understanding and I really felt they wanted to give me the best experience possible. Jacada Travel is my go-to for vacation planning.
We are very experienced travellers and our recent trip with Jacada travel was amazing. They go the further yard to ensure you have an excellent trip. All pick ups and escorts through the airports were very smooth. The hotel in Capetown was hospitality at is best. Fire lit in out room with a bottle of wine chilling on our arrival. Restaurants booked and trips organised.
With the Safari it was the best ever . We have been to safaris from the Amazon to Zim, and this could not be faulted. Exceeded our high expections of luxury camping.
Well done everyone and thank you to all concerned.
Einar the super jeep driver made the trip! He was great fun and an amazing conversationalist. I have already recommended him to several of my friends.
We were not able to go on our Ice berg lagoon trip due to the zodiac company having a boat malfunctioning. Einar did everything he could to come up alternative solutions. However the Zodiac company was less than helpful.
There are a number of very good luxury tour companies that provide great personalized service, unique and memorable experiences, superb accommodations, and first rate tour guides. JACADA certainly meets and exceeds that standard.
Then there are truly great luxury tour companies like JACADA. In our case we found this out when our inbound flight was delayed by nearly 24 hours. This resulted in our missing by several hours the departure of a very special train that only runs twice a month. After notifying JACADA of our problem, within a few hours they emailed a plan. We would be met at the jet-way, quickly taken through immigration, collect our luggage and into a vehicle that would CHASE THE TRAIN. They had arranged with the train manager to stop at a siding to pick us up. I had my doubts, but the plan worked flawlessly and the train manager and a hostess were waiting for us outside the train as we pulled up. While we were obviously very pleased with the outcome here, the logistics and coordination involved in making all that happen are quite amazing.
JACADA does offer “suggested” itineraries, but where they excel is with the experienced international traveler with special requests. We were never told “no” or “too hard” even when a request was late in the process. Because they have personal knowledge of the areas visited and facilities, they also ensure you have the best in each location. Everywhere we stayed in a multi-stop, multi-country journey we had an envelope in our room from our JACADA travel coordinator welcoming us.
If you are looking for genuinely personalized luxury travel service from a team of real experts, who meet and exceed your expectations not only when things go right, but also if things go wrong, look no further than JACADA.
George and his team were easy to work with, including details that made the experience memorable. When an unforeseeable event occurred right before the trip began, they made all the necessary itinerary changes so that the trip was a huge success.
Jacada is heads and shoulders above the rest. Their service level is impeccable and attention to detail is phenomenal. Jacada will find you the best places to stay and visit and pamper you with insider info, personalized pickup and drop off services and personalized welcomes at the hotels.
I will definitely use Jacada again and I highly recommend them.
George at Jacada put together an unbelievable trip to Iceland. We have nothing to say but WOW! My husband really said (several times) that we weren’t on a vacation but we were on an adventure! The hotels were perfect! We loved both of them. The people were great. And our guides were so friendly, knowledgeable, and just fit in with our family. We loved all of them. All 4 guides were so wonderful; we enjoyed meeting more locals and hearing each of their stories!
Each day we were there brought more incredible scenery and fun things to do! When we’ve asked each other what day was our favorite, I don’t think any of us could answer! Everything we did from the hikes, the glacier hike, the volcanoes, the snowmobiling… They were all so different! LOVED every second! It was really a trip of a lifetime!
Me and my friends were planning for a trip to Peru since the beginning of 2016, and We did the right decision when we chose Jacada Travel to handle all the details for our trip ! We had a wonderful experience, the 12 of us ! excellent accommodations, friendly tour guide and perfect care of the little details ! We will totally travel with them again to other destination ! I personally loved how they are well arranged from the day I emailed them and then working on the perfect itinerary together and later living the great details in real in Peru ! it was definitely the ultimate trip with adventure, sightseeing, luxury, cultural experience and more
Every detail of our 15 day trip to South America was perfect from the meeting us at the airports to the English speaking guides/private drivers to the beautiful hotels! I would definitely use Jacada again.
Jacada and Emily Opie planned the 10 day trip my daughter and I took to Peru earlier this month. We visited the Sacred Valley, Machu Picchu, Lima, Cusco and the Amazon. Jacada arranged transportation, guides, activities, hikes and some meals. They did a great job — trip was fabulous, guides fun and knowledgeable and logistics close to flawless.
Our trip to Peru was nothing short of an adventure! Each of our destinations was planned out perfectly, and the order in which we saw the various parts of the country was well thought out, considering the challenge of the altitude. So much so that we acclimated very well as we traveled throughout our 2 weeks. We started in the Amazon and finished up on serene beautiful Lake Titicaca, with amazing culture filled stops in between in the Sacred Valley, Machu Picchu and Cusco. Our guides were knowledgeable and fun to be around. We loved it! Thank you Jacada Travel!
Jonny H. from Jacada took care of every detail in planning our last minute Safari to Kenya. We were greeted at each of the camps with notes from Jonny welcoming us. It was like having a knowledgeable friend traveling with us!
Our trip included the best of city sightseeing (Johannesburg and Cape Town) along with Hermanus…coastal marine life sightings, luxurious train travel from Pretoria to Cape Town, thrilling safari experiences in Sabi Sands.
Tessa and team at Jacada were wonderful to work with and customized the trip based on our interests and timing. All excursions were well planned and executed.
The guides provided were intelligent, helpful, gracious, and knowledgeable. They arrived promptly for our excursions and exceeded our expectations. They represented four different native tribes, and helped us to understand the history, culture and politics of South Africa.
The hotels were exceptional in their location, service, and amenities.
The guide/driver and tracker on the safari were extremely knowledgeable about animal behavior and made every effort to find and show us 26 different species of mammals.
It was a trip of a life time! Thank you, Jacada Travel
Jacada travel advisor provided me detailed and professional cooments for what I need, and carings for my trip all the way.
Jacada Travel was great to work with throughout the process. From the very beginning and listening to what experiences we wanted to have and customizing our trip to us, to helping us get reservations at a specific restaurant, and modifying our itinerary a month or so before to include shark diving all while keeping within our budget. All transfers were seamless throughout the trip and private guides were very knowledgeable and friendly. The places we stayed were so unique and each place made us feel at home.
Attentive to the preferences of the traveler, carefully arranged tours with an eye to details, excellent tour guide, smooth and easy transport from place to place, well thought out restaurant recommendations: superb in every way! Absolutely recommend this travel company.
Jacada have provided me with a bespoke and fully personalised itinerary every time I have travelled with them across South America, Central America, Europe and Africa. They are my number 1 preferred boutique travel agent and I would recommend them to anyone looking for a unique and luxurious trip. The quality of their service is a testament to the expertise they employ, with each agent a designated specialist working closely with local partners to ensure a full and personally tailored experience.
2nd time with Jacada. Excellent as usual
The trip was completely customized for what I wanted to do.
Accommodations were all luxurious.
They arranged everything including all in country plane transfers.
Communication on schedule was perfect.
Tess and company made sure every detail was perfect. We had the best family trip you could imagine.
I stumbled upon Jacada on the Internet in April 2016 and filled out a form. To my excitment they promptly contacted me the next day and asked some questions in regard to planning dates, budget, ages, level of comfort. Within a day a had a proposal for England/South Africa. With a little adjustments the trip was finalized and customized within a week. My son and I just returned yesterday from “the trip of a lifetime”. JACADA you made this trip a wow. Everything went perfect. From the transfers, private tours, reataurant picks,London hotel was perfect the safari lodges you chose it was unbelievable.
I would highly recommend and will be using Jacada for future travel.
Personable and professional……knowledgeable and insightful….. Caring and committed….. The Jacada team helped create an adventure of a lifetime for my family!!!! Looking forward to the next!
Everything was wonderful- and easy! We had a private guide everywhere we went that greeted us in the airport, toured us, and escorted us around. All guides were exceptionally kind, friendly, educated, and knowledgeable. Rio, Brasil was a fun city to tour sites, visit the beach, and walk around the town for food & drinks on Copacabana Beach, Fasano Hotel is beautiful. Cusco & Machu Picchu, Peru were stunningly beautiful, amazing culture & history in these places. Palacio Nazarenas in Cusco was magnificent, Hotel Inkkaterra in M.P. Was in a jungle setting- so cool! Seeing some marine wildlife in the Galápagos Islands was exciting!
Our travel consultant, Lily Bunker, did an amazing job of coordinating all flights, hotels, restaurants, activities, and special nights out! She also kept in communication with us throughout the trip to make sure all went smoothly !
Great attention to detail. Very personal interest on the part of the agent and attention to every detail. Exceeded our expectations. Would book with Jacarda Travel again.
I happened upon Jacada with a simple Google search, and I’m extremely glad that I did. My travel agent, Lily Bunker, could not have been more professional and helpful. She had excellent recommendations for the perfect honeymoon in Costa Rica and did a fantastic job with the arrangements. Prior to leaving she made sure we were fully prepared for everything we’d booked spent as much time on the phone with me as needed to answer any and all questions. Jacada also sent my wife and I a personalized travel book with our itinerary, country info, and other useful documents. It was a really nice touch.
Again, Lily made all of our arrangements with a honeymoon in mind. That being said, every accommodation and every tour was booked with our honeymoon in mind: private dinners, private tours, and private transportation. Every employees at all the above were beyond professional, and each wanted to ensure we got the most out of our private tour. If you’re on a honeymoon, this is definitely the way to go. The experience is SO MUCH BETTER. The resorts that Jacada recommended were excellent, and I highly recommend them. The Tabacon resort by the Arenal Volcano and JW Marriott by the Pacific Coast could not have been better. Lily actually recommended splitting the trip up like this, and I was extremely happy to have done it.
I can’t say enough about how great our honeymoon went. Booking with Jacada was a terrific experience, and I am going to recommend it to any and all of my friends looking for a memorable trip. If you like awesome trips and getaways, definitely use them.
It’s hard not to be at least a little anxious when choosing a travel agency for an exotic vacation in a far off land. At some point, a small leap of faith is required to assure oneself that the planned trip will be a comfortable fit and go smoothly.
Whatever anxiety I might have had was short lived.
I can honestly say that the South Africa vacation, planned for us by Senior Safari Designer, Tessa van der Walt and Jacada Travel, was not only the most interesting, educational and exciting vacation of our lives, but also the most comfortable, enjoyable and worry-free.
Attention to detail begins in the early planning stages, as robust communication, combined with extensive personal knowledge of the region, allowed Tessa and I to craft an itinerary that fit our life style and desires.
Jacada provided detailed information on all aspects of the upcoming trip at regular intervals, including essential details on important topics such as vaccinations, clothing, packing tips, currency, food and the like. By the time we were ready to leave, we really were ready to go.
As the trip approached, we were introduced to our Concierge, Angela Thomas, who provided some details about what to expect from Jacada upon arrival in Africa and an emergency number where she could be reached if necessary. She also suggested some great restaurants to try in Cape Town, arranging reservations for us in advance of our trip.
The trip itself could not have gone better. The airport gate greeters, drivers and tour guides were all friendly, courteous, knowledgeable and on time (early). The hotels were uniformly charming – in some cases spectacularly so – with attentive staff, eager to please. I won’t get into the details of the tours here, but each was a perfect fit. The tour guides were all energetic professionals and by the end of the tour, friends.
Everywhere we went, personal notes from Tessa greeted us on arrival. Hotel staff provided us with both small surprises in our rooms, up to an incredible birthday dinner on safari. Each day a delight.
All of this attention to detail does more than just provide a five star experience. It allows you to relax and really enjoy it, secure in the knowledge that you are being cared for.
So my sincere thanks to the staff at Jacada Travel for a vacation that almost goes beyond description. That’s how you do customer service, folks.
Bravo.
Jacada Travel designed a 2 week trip to Thailand and Japan for us. They took care of every detail including luxury accommodations, English speaking tour guides, transfers, and even dinner reservations. The trip was perfectly done and we did Not have to do a thing except enjoy! We definitely plan to use them again and we would not hesitate to recommend their services!
I usually plan my own trips but I decided to go with Jacada Travel since it was a trip to South Africa. They handle everything and I was not disappointed.
Kate and others at Jacada listened when we told them what we wanted to do in Japan. Many of the requests were unusual. Kate made sure we knew what we were asking for and then planned a trip to accomplish it. Listening is not always something travel planners do.
The execution of the trip was flawless. Each guide was not only knowledgeable but went to great lengths to make sure we were doing and seeing the things we wanted.
We have already planned our next trip with Jacada!
We had Jacana Travel organize for us a trip to South Africa, Zambia and Botswana. They did a fantastic job as everything went according to plans.
The places they suggested were great and all of us had a very pleasant experience.
We have no reservations in recommending Jacana to anyone looking for a diverse trip where all the details, including some handholding, are taken care.
Jacada also understood what we were looking for in a trip and made great recommendations in regard to where to stay and what to do.
We traveled for two weeks in South America. Starting in the lovely historical city of Quito, we knew we were in for a treat. Jacada handled every detail of our travel, pick-up, hotel, touring, restaurant experiences, etc. flawlessly. They transferred us to the next part of our trip, the Galápagos Island cruise without a hitch. We enjoyed five days on the Santa Cruz II, which offered superior service, excellent accommodations, as well as wonderfully prepared
food, and well educated, knowledgeable guides. You could not ask for more.
Once we retuned to land we were back in Jacada’s capable hands as we flew to Peru. We continued to explore the land and history of the Inca people. Everywhere we visited, each hotel we stayed in, each guide who lead us was exceptional. I have traveled extensively in my life but have never felt so worry free on a trip before this time. I would not hesitate to recommend Jacada to any traveler looking for a first class experience, worry free, on their vacation. I would give them 6 stars.
Jacada organized a two week trip through South Africa. Byron at the London office spent a lot of time discussing our wants and helped us narrow down our choices to give us the best and most varied experience within our time frame and our budget, and boy did he succeed! Everything went like clockwork–from the initial contact at the airport where we were whisked through the incredibly long line up at passport control ( after 30 hours of travel, that was the best thing ever!), to the amazingly sumptuous lodges, to the drivers who took us from one destination to another. I felt like a princess on this trip and am now officially spoiled and unwilling to settle for anything less. Thank you for a wonderful experience
Totally organized, totally professional. Trip of a lifetime.
We had a fantastic holiday. Everything was very well organised. The two guides we had were excellent
Having given an outline of what we wanted to see and do, the centerpiece being to take the Hiram Bingham train and stay at Sanctuary Lodge in Machu Picchu, Jacada ( Ciara Owens in particular) gave us excellent advice and put together a fabulous experience. The hotels were wonderful. The pacing of the trip and the private guides arranged for us were exceptional We had time to absorb what we were visiting and enjoyed the services of very open, knowledgeable, flexible, well informed and personable guides. There were extras in addition to the sights we wanted to see. One guide planned a ‘picnic’ for us, unlike any I have ever had. A tent, with rugs, cushions, facing snow covered mountains, and delicious Peruvian foods, catered by a charming young couple from Cusco. Edgar also took us to an animal rescue where we saw a spectacled bear cub, orphaned and just 6 months old, a baby vincuna, and condors up close and personal. We had a visit to a family farm high in the Andes and learned how they work the fields, and prepare and spin wool into those marvelously inticate weavings. Sheep to loom and finished products, plus a home cooked meal with 4 shy and curious, proud and happy women and a 5 month old baby. In their home. Travel connections were well planned and booking taken care of by our guides. Everything ran so smoothly! When we wanted to see the Ice Maiden in Ariquipa, which had not been on our itinerary, Jose provided extra time for us to do this and a personal tour of the exhibits. He also took us to visit a local one-room school in the Andes which was eye opening in terms of how the indigenous people live. And included a birthday cake and song for my travel partner. The 2 students who showed up that day, of the 21 who may travel up to 3 hours to get there on any given day, work and weather permitting, clearly found us rather exotic and were thrilled to be given the little cake our guide had secretly brought along. Very touching. I cannot recommend this highly enough.
Had a wonderful trip which was well organized by George. The accommodations were first class as were the tours and tour guides. We were so well taken care of by everyone associated with this company. Always felt safe and looked after. Would highly recommend it.
Jacada travel was absolutely wonderful from start to finish. They put together an incredible package for us, the accommodations were fabulous, the food was superb, the people were wonderful. Every detail was attended to and all our tours and transfers were spot on. I would highly recommend this company.
Jacada, and Ciara/Susann in particular, did an amazing job of organizing our trip. We did three countries, eight locations and ten flights without a hitch. The local support was excellent and the advice as to things to do on the ground was really useful.
I would have no hesitation in recommending this company to anyone.
My experience in planning travel to Victoria Falls and South Africa with Tessa and the other members of the team at Jacada was wonderful.
I hosted a group of 12 people and at the end of the vacation, everyone stated that this was the best vacation they had ever been on, and most have experienced travel to all over the world.
My expectations, which were extremely high, were exceeded.
I have no qualms about recommending Jacada Travel to anyone.
Jonny and Jacada agents in England and South Africa created a flawless experinece for us. Their attention at the beginning with a conversation to discover our travel needs/wants and while on the trip with personal notes at each lodging place was astounding. Their knowledge of unique experiences whether of lodging or activity is extensive and up-to-date. We felt supported and able to fully enter into our first time to Africa. We returned home rating this trip at the top of many wonderful trips and are already talking with them about our next trip to South America. Anne Miner-Pearson, USA
When we began talking about a trip to Southeast Asia we knew very little about the area. We had heard from several of our friends that this part of the world was well worth a visit. But where were we to start?
Thank goodness I had used Jacada for a trip to Peru a few years ago so I knew I could depend on them to help plan an exciting vacation.
After a couple emails and phone calls, Kate was able to put together a truly remarkable itinerary for us. I was speechless when I first saw her suggestions-how could she have so quickly identified what I wanted-I didn’t even know what I wanted!
From that moment until our return home, Jacada was remarkable. The tours, guides,drivers and accommodations were perfect. Everyone was where they promised, all the tours and guides wonderful and the hotels just as described. I just can’t think of any single thing I would have changed-and all this was built specifically for us in a matter of days.
Our thanks to Kate and Alec and all those in the background who worked so diligently to give a the trip of a lifetime.