Tourists Trekking on Perito Moreno Glacier, Patagonia, Argentina

Emergency Contact Details for Latin America

Your Emergency Contact Details when traveling to Latin America with Jacada

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You can see your 24-hour support contacts listed below in alphabetical order by country, please use the index bar on the left hand side of your screen to naviagate easily. These are your contacts whilst traveling on your trip.

We suggest you add these to your phone contacts or have them easily accessible - not packed away in yocur hold luggage. Top tip - make sure your mobile phone works abroad.

Argentina

We have 3 partners here depending on where you are visiting, your Buen Viaje email will specify which one you are travelling with.

Our partner’s name: Wanderlust
Calling from outside Argentina: +54 9 11 5257 7896
Calling from inside Argentina: (011) 15 5257 7896

Mendoza, Argentina
Our partner’s name: Discover the Andes
Eugenia – +54 9 261 469 7915

Northwest of Argentina (Salta Area)
Our partner’s name: Socompa
+54 9 387 577 0444 (24 hours)

Belize

+ 502 5778 4801 (Main contact)
+ 502 5778 4922 (Noe Carrillo)
Available via Whatsapp.

Bolivia

Office working hours 08:30 – 17:00 from (Monday to Friday) +591 2 2337533

24/7 Emergency +591 71559843

Contact Incoming department +591 72029213

Brazil

+55 (21) 99119-5277

Chile

+569 4400 2252

Colombia

+57 316 4417920
*Please refer to your Buen Viaje email for your Logistics Coordinator’s contact information

Costa Rica

We have 2 partners here, your Buen Viaje email will specify which one you are travelling with.

Our partner’s name: Travel Excellence
Phone: +506 8359 9292

Concierge WhatsApp: +506 8385 9494

Journey Costa Rica

Ivan Soto – Operations Manager
+506 8781-7273

Sally Dobner – Operations Coordinator
+506 8665-5091

Jose Mario Rodriguez – Operations Coordinator
+506 8312-8258

Ecuador

We have 3 partners here depending on where you are visiting, your Buen Viaje email will specify which one you are travelling with.

Our partner’s name: Metropolitan Touring
Quito: +593 9 9972 2942

Guayaquil: +593 9 9992 9985

Our partner’s name: Gentian Trails
+593-9-58883-343 (Main Contact)
+593-9-5868-3104 (Main Contact)
+593-9-99700-681
+593-9-98242-085

Our partner’s name: Tropic Journeys in Nature
Mainland – +593 9 9 919 2012
Galápagos – +593 9 9 919 2013 / 9 8020 7981
Available via Whatsapp

Guatemala

+502 5778 4801 (Main contact)
+502 5778 4922 (Noe Carrillo)
Available via Whatsapp

Mexico

+52 (322) 225 4395
*Please refer to your Buen Viaje email for your Logistics Coordinator’s contact information

Panama