Emergency Contact Details for Latin America
Published on: December 15th, 2022
Last modified: December 14th, 2023
You can see your 24-hour support contacts listed below in alphabetical order by country, please use the index bar on the left hand side of your screen to naviagate easily. These are your contacts whilst traveling on your trip.
We suggest you add these to your phone contacts or have them easily accessible - not packed away in yocur hold luggage. Top tip - make sure your mobile phone works abroad.
Argentina
Our partner’s name: Wanderlust
Calling from outside Argentina: +54 9 11 5257 7896
Calling from inside Argentina: (011) 15 5257 7896
Email: [email protected]
Mendoza, Argentina
Our partner’s name: Discover the Andes
Pedro – +54 9 261 657 1967
Eugenia – +54 9 261 469 7915
Northwest of Argentina (Salta Area)
Our partner’s name: Socompa
+54 9 387 577 0444 (24 hours)
Belize
Our partner’s name: Viaventure
[email protected]
+ 502 5778 4801 (Main contact)
+ 502 5778 4922 (Noe Carrillo)
Available via Whatsapp.
Bolivia
Our partner’s name: Crillon
Office working hours 08:30 – 17:00 from MON to FRI) +591 2 2337533
24/7 Emergency +591 71559843
Operations +591 72001077
Contact Incoming department +591 72029213
Brazil
Our partner’s name: Riolife
From abroad: +55 (21) 99637-2522
Rio: 99637 2522
Iguassu: +21 21 99637 2522 (+21 is needed if using a VIVO sim; if it is a TIM sim, use +41 21 99637 2522)
Chile
Our partner’s name: Aonken
Phone number +569 4400 2252
Email address: [email protected]
Colombia
Our partner’s name: Galavanta
24/7 Assistance Contact – +57 316 4417920
*Please refer to your Buen Viaje email for your Logistics Coordinator’s contact information
Costa Rica
Our partner’s name: Travel Excellence
Phone: +506 8359 9292
Emergency Email: [email protected]
+506 2523-9100 (general office number)
+506 8781-7273
+506 8665-5091
+506 8312-8258
Ecuador
We have 3 partners here depending on where you are visiting, your Buen Viaje email will specify which one you are travelling with.
Our partner’s name: Metropolitan Touring
Quito: +593 9 9972 2941 / +593 9 9972 2942 / [email protected]
Guayaquil: +593 9 9992 9985 / [email protected]
Our partner’s name: Gentian Trails
+593-9-58883-343 (Main Contact)
+593-9-5868-3104 (Main Contact)
+593-9-99700-681
+593-9-98242-085
Our partner’s name: Tropic Journeys in Nature
Mainland – +593 9 9 919 2012
Galápagos – +593 9 9 919 2013 / 9 8020 7981
** WhatsApp available **
[email protected]
Guatemala
Our partner’s name: Viaventure
[email protected]
24 hour Contact:
+502 5778 4801 (Main contact)
+502 5778 4922 (Noe Carrillo)
Available via Whatsapp
Mexico
Our partner’s name: Journey Mexico
From outside Mexico: +52 (322) 225 4395
From within Mexico: (800) 839 1866
*Please refer to your Buen Viaje email for your Logistics Coordinator’s contact information
Peru
Our partner’s name: Enigma
Lizeth Gil Gonzalez: (0051) 950307029 [email protected]
Carla Huerta: (0051) 984 704 591 [email protected]
Uruguay
Our partner’s name: Lares
+ 598 99592009
[email protected]