Emergency Contact Details for Latin America
You can see your 24-hour support contacts listed below in alphabetical order by country, please use the index bar on the left hand side of your screen to naviagate easily. These are your contacts whilst traveling on your trip.
We suggest you add these to your phone contacts or have them easily accessible - not packed away in yocur hold luggage. Top tip - make sure your mobile phone works abroad.
Argentina
We have 3 partners here depending on where you are visiting, your Buen Viaje email will specify which one you are travelling with.
Our partner’s name: Wanderlust
Calling from outside Argentina: +54 9 11 5257 7896
Calling from inside Argentina: (011) 15 5257 7896
Mendoza, Argentina
Our partner’s name: Discover the Andes
Eugenia – +54 9 261 469 7915
Northwest of Argentina (Salta Area)
Our partner’s name: Socompa
+54 9 387 577 0444 (24 hours)
Belize
+ 502 5778 4801 (Main contact)
+ 502 5778 4922 (Noe Carrillo)
Available via Whatsapp.
Bolivia
24/7 Emergency +591 71559843
Brazil
Our partner’s name: Matuete
+55 (11) 91168-7987
Our partner’s name: Rio Life
+55 (21) 99119-5277
Chile
Our partner’s name: Aonken
+569 4400 2252
Our partner’s name: Glove
*Please refer to your Buen Viaje email for your designated contact information
Colombia
+57 316 4417920
*Please refer to your Buen Viaje email for your Logistics Coordinator’s contact information
Costa Rica
We have 2 partners here, your Buen Viaje email will specify which one you are travelling with.
Our partner’s name: Travel Excellence
Phone: +506 8359 9292
Concierge WhatsApp: +506 8385 9494
Our partner’s name: Journey Costa Rica
+506 8781-7273
+506 8665-5091
+506 8778-7241
Kianny Murillo – Ops Coordinator
+506 7171-6950
Ecuador
We have 3 partners here depending on where you are visiting, your Buen Viaje email will specify which one you are travelling with.
Our partner’s name: Gentian Trails
+593-9-58883-343 (Main Contact)
+593-9-5868-3104 (Main Contact)
+593-9-99700-681
+593-9-98242-085
Our partner’s name: Tropic Journeys in Nature
Mainland – +593 9 9 919 2012
Galápagos – +593 9 9 919 2013 / 9 8020 7981
Available via Whatsapp
Guatemala
+502 5778 4801 (Main contact)
+502 5778 4922 (Noe Carrillo)
Available via Whatsapp
Mexico
+52 (322) 225 4395
*Please refer to your Buen Viaje email for your Logistics Coordinator’s contact information
Panama
We have 2 partners here, your Buen Viaje email will specify which one you are travelling with.
Our partner’s name: Travel Pioneers
+506 8531 2138
Our partner’s name: Journey Costa Rica
+507 6905-2819
Peru
(0051) 950307029
(0051) 984 704 591
Uruguay
+ 598 99592009
