Testimonials

Excellent 4.9 out of 5

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08th Jan 2018
Verified order
Excellent adventures and guides …

Excellent adventures and guides throughout our trip.

Jill
03rd Jan 2018
Verified order
Extremely customized trip planning

Extremely customized trip with private guides and private transfers. Every planning detail taken care of for you. Wonderful suggestions given to you during the brainstorming part of the planning. I use Jacada for my trips to The Galapagos Islands and to France. Both were trips of a lifetime.

Katey
03rd Jan 2018
Verified order
Great service

Great service. Absolutely no need to plan and worry-free to travel to exotic places. It is all sorted out and the local guide is excellent. From pick-up to departure, we feel well looked after! Thanks.

Ronald
30th Dec 2017
Verified order
Wonderful trip to Thailand and Cambodia

Well thought out itinerary with attention to the little details. Just about everything went extremely well. There was a variance on the itinerary one evening due to a mix up, but they remedied the situation to our satisfaction upon our return. All in all we had a wonderful trip. Looking back I know we definitely avoided complications, hassles and disappointments by putting ourselves in their care.

Ted
28th Dec 2017
Verified order
Unique and memorable trip at each step

All details of the trip were thoughtfully planned, well organized, and ran smoothly throughout the trip. We had experiences that would not be possible if we had organized it ourselves.

Stodden
27th Dec 2017
Verified order
3 wonderful weeks in Myanmar and Laos

Everything from the itinerary, to the choice of the hotels, to the local guides was really excellent and contributed to make my 3 weeks in Myanmar and Laos a wonderful experience.
I like to travel alone and often don’t use agencies but I think Jacada is definitely worth it!

Raimondo
26th Dec 2017
Verified order
Chile Itinerary

Knowledgeable agents helped plan the entire itinerary. The locations that we visited were selected after the agents learned of our own interests. These locations were fantastic and the experience was what we were looking for. All arrangements were made by the agents and these arrangements were impeccable. Essentially, because did not have to do a thing, we simply enjoyed our vacation.

Centerhalf
23rd Dec 2017
Verified order
Thailand with Jacada Travel

My husband and I, we had a wonderful experience in Thailand, Jacada Travel customize the itinerary to our wishes. They asked us what we wanted to see, what kind of experiences we wanted and they delivered. The guides were dedicated professionals, they gave us safe drivers and good vehicles. The hotels were very nice, clean, with all kind of amenities. The food was great and safe.
If you go to Thailand do not miss the elephant farm, it was the best part.
Thank you Jacada we loved our trip, we have amazing pictures and videos and awesome memories.

Heidi
22nd Dec 2017
Verified order
Kerala (India) and the Maldives – Superb Jacada service

We had superb service from all Jacada’s team members and local agents and guides. We were delighted with our trip and would recommend them to anyone who wants a memorable experience.

For example, Kate, who has travelled extensively to our destinations, listened carefully, quickly understood our wishes and needs, and designed our trip to fit us. She rapidly adapted the trip details based on our feedback and followed through to the end to make sure we were happy.

Gilda and the concierge team helped us navigate the many details planning the trip and helped us make changes when we were en route.

Jacada’s agents and guides at our destinations were all very knowledgeable, friendly and welcomed us to the culture, history, sights and cuisine of their local area. All the travel arrangements clicked without a hitch on our trip.

Paul
21st Dec 2017
Verified order
Jacada Travel is a must use!

Having used Jacada Travel twice now for major trips (one to Antarctica and the other to Bhutan, Nepal and India) I would not use any other travel agency. All of the staff is extremely professional, responsive and have planned *the* most amazing trips for me. Jacada has taken the time to determine exactly what I was looking for during my travels, my budget and my preferences for how I like to travel and came through with flying colors on all fronts. I cannot rate them highly enough.

Tricia
21st Dec 2017
Verified order
Peru and Ecuador,short but great trip.

Jacada,in particular George,advised and arranged our trip to Galapagos,the Sacred Valley,Machu Picchu,and the Amazon forest.It was a bit of a hectic adventure rather than a holiday,but the arrangements were seamless,the guides perfect,the hotels exquisite.In fact everything that their website boasts!Without all their expertise it would have taken a lot more than the three weeks which we had available.
We wouldn’t hesitate in recommending Jacada and plan on using them again.

William
21st Dec 2017
Verified order
Contact Jacada When You Want the Best

I’ve traveled around the world and used many travel agents and companies. Jacada is simply the best. My recent trip to Chile and Easter Island went off without a hitch, a testament to the professionalism of this fine organization. A friend and I have already booked our next trip with Jacada.

Nancy
20th Dec 2017
Verified order
Our Australia adventure

We visited Australia for 10 days and had an ambitious goal of seeing the Gold Coast, Great Barrier Reef and Sydney. Ja Ada travel worked with us to design a trip that was an excellent mix of rest, adventure and exploring. They perfectly dialed in the types of accommodations we prefer and worked directly with the hotels to convey our plans. Kudos for a job well done.

greg
20th Dec 2017
Verified order
Chile Excursion—Great recommendations …

Chile Excursion—Great recommendations and services. Recommend without reservation

Stephen
20th Dec 2017
Verified order
Decadent from start to finish

Decadent from start to finish. Best customer service I have ever experienced.

Alex
10th Dec 2017
Verified order
Above & beyond helpful

Above & beyond helpful

Angie
08th Dec 2017
Verified order
This is the second trip Jacadsbplanned …

This is the second trip Jacadsbplanned for us. The first was an extraordinary experience in South Africa. This trip was to Peru and Ecuador. Jacads did a wonderful job arranging our hotels and guide. Alll were superb. They also found a tented camp for me in the galapogos since I dodo not want to stay on a boat. It was. Beautiful and definitely the right choice. I would not hesitate to use Jacads for my next adventure

Ilene
07th Dec 2017
Verified order
When ignorance isn’t a bliss…

I have traveled extensively for leisure and business and have always put together my own trips. For our honeymoon, we decided to give a bespoke experience a shot. I thought it was overkill, but was curious to try. We chose to go to Slovenia and Croatia. I have to say, the experience was so wonderful, to the detail, from the knowledgeable yet friendly guides, drivers, the efficiency of the private transfers, the private tours, the kind of activities that may work for you, activities that you may not know exist, when you put all those details together, the experience is at another level. I don’t know if I will remember the places I visited 10 years from now, but I will definitely remember how I felt during my honeymoon. Needless to say, we will be contacting Jacada again.

Mike
02nd Dec 2017
Verified order
Every detail was attended too plus …

Every detail was attended too plus more!
Since the safari camp follows the model of African safari tents I feel that they were one notch under and more pricey.
I expressed my honest opinion at the camp.
The biggest difference was alcohol beverages were not included. For what we paid this should be included as the Kenya Safari trip did.
Also, lighting in the tent needs to be changed. Much too dark I couldn’t find any of my items for days!

Ilyse
29th Nov 2017
Verified order
Excellent start ..to..

Excellent start ..to… FINISH!
Lily Bunker and her team wove together my ever changing plans seamlessly!
Great travel suggestions as well, as i added a last minute “detour” to Machu Picchu ….again it was done with no disruption.

Local Tour guides were very good (along with the drivers and “transfer” hosts).

One minor hiccup was immediately rectified without any fuss!

i am looking forward to our next trip(s)…..thanks very much….best regards, Ray & Alice Del Savio

Savio
28th Nov 2017
Verified order
Truly Unforgettable Trip to Myanmar!

Truly Unforgettable Trip to Myanmar!

I went on a trip planned by Jacada to Myanmar this past October. This was such an unforgettable and incredible trip! From the pre-planning to the actual trip, Jacada really went above and beyond what was expected to make this an amazing trip. The guides in Myanmar were second to none; hotels extremely beautiful, comfortable, and clean; itinerary just perfect with all our last minute requests accommodated; and the sites were so unique and memorable.

We were a group of 5 people ranging from 77 years old to 45 years old and all of us are seasoned travelers. We all agreed that this trip was the best and the most memorable one. Myanmar is such a beautiful country and we felt very safe the whole time. We cannot thank the team at Jacada enough, especially Rachel and Gilda, who worked very hard on all the small details to make this truly an unforgettable trip. We have used several other travel operators and we all agreed that Jacada is second to none! That is why this was my second trip with the company and I already have my third one booked. Thank you again team Jacada!

Santos
24th Nov 2017
Verified order
Best Travel Experience Ever

Working with Jacada was a truly exceptional experience. Not only did they competently check all of the boxes expected of a travel agency, but they far exceeded our expectations with delightful surprises and outstanding activities.

We were able to easily see Buenos Aires, hike on and cruise by glaciers in Patagonia, and even enjoy a real asado at a 19th century estancia. They are experts in listening to client needs and translating them into amazing memories.

H.
23rd Nov 2017
Verified order
Jacana Travel_Peru&MachuPicchu

Jacada Travel helped plan a trip to Peru for me and my boyfriend this past October. Lily Bunker worked closely with me developing an itinerary that was personalized and perfect. Her team, including Susann Pietschmann were in contact with us throughout the planning process and made adjustments along the way to accommodate our needs.
The attention to detail (even personalized notes in each hotel room), stellar guides and incredible hotel accommodations were beyond impressive. Not to mention recommendations to some of the best restaurants in the world. It seemed they thought of absolutely everything.
I must call attention to Marco, one of our guides. He was with us during our stay in Sacred Valley, Cusco and then for our trek on the Inca Trail. A time span of about 8-9 days. We were so fortunate to have him as our guide. A complete professional, Marco was passionate about his country. He shared so much of his knowledge of the history of Peru and the Inca people. We truly feel we had a unique, personalized experience and in turn, fell in love with the country as we learned about the peruvian culture and people.
This was the first trip with Jacada as I usually manage the itinerary for our travels myself, but not anymore. We cannot say enough about how well worth it was to just “let go” and let the Jacada team take care of everything.

Brenda
17th Nov 2017
Verified order
JACADA TRAVEL

JACADA TRAVEL planned our trip to Argentina and Chile and it was perfect: their attention to detail, sound advice and great suggestions catered to our personalities, their ability to maximize our experience by making the most out of our trip, all resulted in one fantastic honeymoon perfectly planned from beginning to end. We felt very pampered without being overwhelmed… We will definitely be using their services again in the future for such long trips that include complicated itineraries.

Y&A
12th Nov 2017
Outstanding experience with Indonesia trip

My wife and I (based in the US) worked with Rachel Beck at Jacada Travel to design a 17-day trip for two people to Indonesia and Singapore, including bird watching, nature travel and cultural exploration. We had never been to Indonesia, and relied strongly on a well-informed travel partner to listen to our travel preferences and come up with an agenda that met our goals. Put simply, the experience was outstanding. Rachel and Jacada Travel assembled a completely seamless and unforgettable experience. Everything was taken care of down to the last detail, and the sense of personal touches really enhanced our experience by eliminating any in-trip worries. The planning took place over a long time period, but was always timely and kept up to date, despite the distance in time and distance between parties in the US and UK. We had never worked with Jacada before, but look forward to many more opportunities in the future. Unreservedly recommended for anybody looking to do the same thing.

Gim
12th Nov 2017
Verified order
Every detail from start to finish was splendid!

My husband & I had the delightful opportunity to travel to Vietnam & Cambodia for 2 weeks. Keith & the entire Jacada team could not have been more accommodating, with every detail being executed to perfection, from the transfers & hotel choices, to the adventures & cultural excursions created to match our tastes & fulfil our hopes to learn of the beautiful people, places & history. Having travelled over my birthday, Jacada even managed to create a wonderful set of surprises to help in the celebration. We would gladly use Jacada again & have come to think of Keith & some of the Jacada chosen guide teams as friends. This was an experience that will leave cherished memories for the rest of our life, & we are looking forward to working with Jacada to create more amazing adventures moving forward.

Khris
08th Nov 2017
Verified order
Tremendous trip

Tremendous trip – everything was excellent with remarkable attention to detail

Gary
06th Nov 2017
Jonny is amazing!

Jonny is a pleasure to work with and we cannot thank him enough. We contacted him about 4 weeks before our departure date and he planned us the most amazing trip to Southern Africa with not much time to spare! He is is extremely knowledgeable about the area and made us feel like we were in good hands from our very first conversation. From the time we landed in South Africa to our very last minutes there, he made us feel like royalty. The guides and lodges he chose were above and beyond our expectations. He was always available to chat should anything go wrong and we never felt alone. We cannot say enough good things and have already passed his name onto more than a few people interested in a similar trip. We cannot wait to use him and Jacada again!

Taylor
06th Nov 2017
Verified order
Fabulous service…

Fabulous service….Anton and Byron came through immediately when we had issues that needed to be resolved. Great vacation specifically designed for our needs.

Phillip
05th Nov 2017
Verified order
Dream Trip Comes True

After many back and forth in planning, Tessa and Angela made my trip to South Africa a dream come true. I didn’t want just a sightseeing trip, I wanted to experience the culture, the good and the bad. My short time in the Townships of Largo and Cape Flat, meeting and talking with locals was enlightening. I also wanted a culinary experience the foodie tour with Anine from Cape Fusion was joyful day. The winelands was beautiful and the ending with the safari at Camp Jabulani with the elephant experience are memories I’ll not soon forget. Thank you for making a dream come true.

Chris
04th Nov 2017
Verified order
Thank you Jonny!

I cannot thank Jonathan and his team for putting together our South Africa experience. From the time we landed in Cape Town to our departure everything was first class. All of our guides were very friendly and knowledgeable about the areas we visited. I would recommend Jacada to anyone for a well put together travel package.

Denise
04th Nov 2017
Verified order
Jonny designed a safari in Tanzania for …

Jonny designed a safari in Tanzania for my group and it was everything we hoped for and more! It was a seamless, painless process from start to finish and they were able to easily accommodate some last minute changes in our plans. Angela was available to answer any questions I had about the trip and even gave me some recommendations about Cape Town, which was above and beyond the call of duty since Jacada had nothing to do with our trip to Cape Town. Everything was very professional, payment was quick and easy, they sent over a very helpful and very expensive looking information package a couple weeks before (and were very patient when multiple attempts had to be made to deliver because no one happened to be home during the day). Everything went smoothly and exceeded our expectations. Highly recommend and I would definitely come to them again!

Stephanie
03rd Nov 2017
Verified order
South East Asia adventure

I was sceptical at first about Jacada as we had only got their name from media and after some research.
It got worse when I had to change person who was dealing with me thrice as previous ones were off on vacation so there did seem some loss of not having a personal travel agent.
When we did embark on our very well pit together trip we were most pleasantly surprised.
There were few if any hiccups and in the few days we had we did get a comprehensive taste of South East Asia.
The guides were amazing.
The only thing I would change is the street food tour in Kuala Lampur which though we were adventurous with experiences we found a bit off puttingly real.
All in all I would certainly recommend Jacada and their partners in Asia.
Shoba

Gobin
02nd Nov 2017
Verified order
Amazing experience

Amazing experience, my wife and I will look to the Jacada team for all our international travel. We have already recommended them to two of our friends.
Do yourself a favor and give them a call.

Rich
02nd Nov 2017
Verified order
Wonderful experience

Wonderful experience! Excellent Safari, beyond expectations. Thank you Anton Noll and the Jacada team for organizing such a fantastic vacation. It couldn’t have been better!

Petra
01st Nov 2017
Verified order
Cambodia and Vietnam Adventure

We traveled to Cambodia and Vietnam for three weeks in October, 2017. We are an active retired couple traveling with our 86 year old uncle whose mobility is limited. Jacada had several phone interviews with us in the planning stages to learn as much as they could about what we wanted to see, where we wanted to go and our traveling styles. They definitely fulfilled our expectations for the kinds of experiences we wanted to have, and for us that meant getting out into the countryside and having contact with the rural populations.

We can’t say enough about the quality of the trip. The hotel accommodations were well appointed, immaculate, with friendly, gracious staff. The guides were knowledgeable and helpful, the drivers made us feel comfortable and safe in the midst of crazy traffic. The trip included two cruises, one on the Mekong River and one on HaLong Bay, both run by Heritage Lines which we would highly recommend to anyone traveling in this region. The planned activities and the pace of travel were all excellent. So my uncle could participate there were always wheelchairs provided, and rides in sidecars, rickshaws, tuktuks, and cyclos around the cities.

Should we need a travel company to help with more travel we will certainly call on Jacada. They won’t disappoint!

Karen and Roger Hamilton
Eugene, Oregon

Karen
30th Oct 2017
Verified order
Jacada Travel

We planned our trip with Tessa van der Walt at Jacada Travel in NorthernTanzania. This was our second trip to Africa, so we had certain expectations that on this trip were met and exceeded! Attention to detail was impeccable. But further, the properties and activities that were recommended were very well thought out and planned to provide us with extraordinary experiences. We booked our safari with Legendary Expeditions, a bespoke safari company. The accommodations were outstanding but, more importantly, the people we stayed with were wonderful. We have found that a travel agency is only as good as the people they contract with to provide the services to the client. Jacada we found to surround itself with excellent resources for all aspects of our travel. We would not hesitate to use them again.

Jay
30th Oct 2017
Verified order
Jacada organized a fabulous trip to …

Jacada organized a fabulous trip to Japan for us this September. It was seamless in everyday from our accommodations, guides, drivers to the choice of places to visit and eat.

We were extremely impressed with the gracious communication during the planning of the trip all the way through to the end.

THANK YOU JACADA

Laura
26th Oct 2017
Verified order
Jacada Travel made our first trip to …

Jacada Travel made our first trip to South Africa a memorable one. We did not realize in the correspondence that only duffle bags could be taken on the small aircraft that took us to Singita lodge. This created some logistical issues which for a higher cost, Jacada solved for us.
Other than this minor hitch, they organized a great customized trip from Cape Town until we left from JBG. They were more expensive than couple of other alternatives but it was worth it. Singita Lodge was outstanding

The staff at Jacada are excellent and would highly recommend them to plan your trip. They will be on our list to call for our next trip

Kurien
26th Oct 2017
Verified order
Jacada travels was 1st class all the …

Jacada travels was 1st class all the way. Very accommodating and down to earth. I’m very happy to have found Jacada travels for a lifetime experience.

Teresa
23rd Oct 2017
Verified order
Trip went off without a hitch

Trip went off without a hitch. Itinerary was well planned and we had no issues with timing, guides, etc. Hotels were outstanding.

Russel
20th Oct 2017
Verified order
Transports were always on time and …

Transports were always on time and clean. Guides were fantastic

Lee
19th Oct 2017
Verified order
Jane put together a wonderful vacation …

Jane put together a wonderful vacation for us in New Zealand! The accommodations were fantastic and local tours fabulous.

Cheryl
19th Oct 2017
Verified order
Our Best Trip Ever

We had a wonderful experience in Tanzania. Jacada Travel made all the arrangements. The lodges, camps and guides were all fabulous choices. Everything was arranged ahead of time, and all the transfers were efficient and without problems. All of the people that took care of us, from the drivers to the camp managers and safari guides were lovely, professional and excellent. Jacada made it all so easy. All we had to do was sit back and enjoy the trip of a lifetime!

Kari
19th Oct 2017
Verified order
Flawless Trip to East Africa

The staff at Jacada are friendly, informative, flexible, and well-organized. The trip was amazing and everything was flawless. We felt not only well-taken care of, but that we also fully got our monies worth with the quality of trip and the service they provided along the way.

Stefanie
19th Oct 2017
Verified order
Beautifully organized–would not have …

Beautifully organized–would not have changed a thing. Thank you for the best trip ever!!!

Susan
18th Oct 2017
Verified order
Peru – Honeymoon of a Lifetime

We are very glad we went with Jacada versus a local travel agency. We were a little weary of communicating over the phone and via emails, but the Jacada group have the experience first hand of going to the countries, places, even restaurants you want to visit, and I think with this approach, we knew exactly what we were getting out of a trip because Jacada knew exactly what they were giving. The trip itself was amazing and everything seemed to be taken care of for us. This allowed us to just enjoy our surroundings. So great!

Matt
06th Oct 2017
Verified order
Jacada Travel and Costa Rica

My six grandchildren said this was the best trip we had ever taken and they have
been to Hawaii, Europe and also enjoyed several cruises with Disney and other cruise lines. Costa Rica is a wonderful country to visit but certainly the great work Susann and Jen did by helping me to plan the trip,providing great guides and choosing wonderful hotels for us including the Peace Lodge where the children received extra special attention.
I am a travel agent and would recommend Jacada Travel to any clients who wanted a special trip.

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Scalley
05th Oct 2017
Verified order
Sicily and Amalfi Coast

Our travel planners listened to what we wanted from our trip to Sicily and devised an itinerary that was everything we asked for. And more. Lovely hotels in each city, excellent guides and drivers throughout, and a number of really fun, unique experiences. Excellent on the ground support as well. Next time, we will ask for a bit of down time in the schedule. But we would definitely work with Jacada again.

Kathy
05th Oct 2017
Verified order
Adventure Itinerary for Iceland

Jacada travel put together an experience of a lifetime in Iceland. I loved working with Melania and Michele. Everything was perfect. The guides Bergita and Thor were exceptional. I would use them again for another destination!

DC