Testimonials
Jacada partnered with a great team in Iceland that provided us incredible guides, phenomenal hotels, and exquisite food. We loved every place we went and were especially appreciative of how much time Murray Mitchell took with customizing our trip and ensuring that we were taken care of. We felt though Iceland is an expensive place to travel we did spend a lot of money that likely wasn't all for the trip, but instead went through the different companies that assisted us with our travel. Even still though it was a phenomenal trip
The service was perfect.
Hannah and Michele were an absolute pleasure to deal with. Changes we made to our schedule were met with understanding and alternate arrangements were offered. The hotel that was recommended was superb and one of the best we have stayed at in our extensive travels. Our restaurant reservations were handled promptly and professionally. All communications were thorough and timely. Everything was professional from beginning to end. We highly recommend Jacada as one of the top travel planners in the field!
Dedicated team, great recommendations and flawless execution!
The attention to detail, flow of the trip and recommendations along the way were phenomenal. I would highly recommend Tessa van der Walt for planning your dream vacation!
This review is long overdue! Jacada curated a mother/daughter trip for us to South America. The entire process from initial contact to arriving back at home was absolutely FANTASTIC. Both of us are very "type A" and like to take the reins, making elaborate schedules and plans and bookings. It was incredible how comfortable we were leaving ALL the organization and planning to Jacada. We spent 2+ weeks traveling through Chile and Argentina, and Jacada complete nailed it -- the trip was exactly what we wanted. From the destinations to the experiences and the exact guides we were paired with. Towards the middle of the trip, we stopped even looking at our itinerary! We were so confident in the work Jacada had done that we would show up for a flight hardly knowing where we were going! We'd land on the other end, find someone holding a sign with our name, and not even know what hotel we were heading to. We were completely taken care of, and we were in constant contact (as much as we wanted to be) with the Jacada team. Cannot recommend them enough. It will be difficult to take a vacation with any other agency... this experience was worth every penny!
Overall very satisfied. Only one misstep - one hotel was not quite up to par. Also, we should have upper level rooms in the various hotels, which is not always the case.
All tours were wonderful and well planned. Duration of the various tours should be indicated to facilitate dinner reservations.
We would recommend Jacada as a reliable partner for travels.
I use jacana travel for the last 5 years they provide the best service, best hotels . one thing for sure you don't have to worry where ever you go it will be the best this country has to offer.
From the beginning when we were quoted in Canadian not US funds to the end when the Jacana representative met us at the airport for a 2 minute walk to our shuttle "unexpectedly" the service was perfect.
The advice about the boat and size/seasickness was good advise after talking to others on smaller boats & the safari camp was amazing. We felt completely taken care of from start to finish.
Our trip was simply PERFECT! Truly exceptional. Looking forward to the next one!
The entire team was knowledgeable, enthusiastic and highly responsive to our desires when constructing our trip to Peru. We are very well-traveled and, I believe, are qualified to say Jacada is top-notch. Highly recommended.
We just returned from our trip to Iceland. It was wonderful! We had so much fun and really enjoyed all the beauty of Iceland. Our 2 tour guides were great, very informative, fun and knowledgeable. The pace of the trip was really good with a nice balance of walking and riding in the car. Jacada put together a fun and exciting trip for us. We will use them again on future trips.
Jacada Travel was incredible to work with. Our advisor, Tess, helped us plan the absolute perfect African adventure. Every detail of our trip from start to finish was managed seamlessly. The transport, the accomodations, the tours and the attention to detail for each leg of our journey exceeded expectations. We will use them again for future trips and highly recommenf them.
First, they make suggestions. Second, they listen carefully to your responses and your wishes. Third, they plan what you have asked for. Fourth, the on-ground teams/guides are excellent. What more do you want?
Safari to Zimbabwe and Sabi Sands
The Jacada team both in London and on the ground demonstrated a great knowledge of locations, venues, local customs and ways of operating. They looked after all the essential details, all of which went without a hitch and added a few surprise personal touches which enriched our experience. The recommended venues exceeded our expectations.
We recently traveled to London and Croatia and used Jacada to plan our trip. We had a relatively short time period to travel and wanted to take advantage of every day. We gave Jacada our preferences and let them run with it. We could not have been happier with their recommendations. The hotels, tours and restaurants were excellent and the attention to detail was impressive. Our agent Murray really did a great job putting together a fantastic itinerary. He clearly listened to our interests. Everyone we came into contact with was professional and most importantly, they seemed to enjoy what they were doing. The drivers, tour guides and hotel staff were friendly and really wanted us to enjoy our vacation.
Jacada helped make our vacation effortless and we will absolutely use them in the future to plan other trips.
Our experience with Jacada Travel was impressive from the start. Jen, our travel design agent for Latin America, worked with us to create a magical itinerary in Machu Picchu and Galapagos Islands. We worked together on a time frame, our interests as a family and our budget. Everything was spot on from our accommodations to our adventures. Before departing we were given a detailed itinerary, along with a beautiful picture book highlighting what we could expect on our trip. The people we worked with on the ground couldn't have been more welcoming. Our personal travel guide in Peru, Max, became like family. His love and passion for his country radiated into our experience. We were well looked after at every step of the way. Security, ease and our happiness seemed to be the top priorities. Our tours and travels in both countries, Peru and Ecuador, were smooth and safe. We were greeted with special notes and surprises from Jacada along the way. There were check in calls to make sure everything was going well and that we were pleased with our journey.
My family and I would highly recommend working with Jacada Travel in Latin America. I hope that we have the opportunity to book another adventure with them in the future.
My wife and I were very impressed with the entire trip and the organisation which was outstanding
Outstanding trip enhanced by our guide/driver Jón.
Absolutely outstanding service- our entire trip was flawless - all drivers guides accommodations suggestions were not only helpful but professional great people - trip of a life time - my wife and I will be going with Jacada again and Jen Richt and her staff superb. Our adventure trip to Patagonia was the perfect combination of great hotels and food and challenging hikes and amazing sites and experiences. 6stars!!!
We have used Jacada Travel for all of our special vacations. The experience from selecting the place to travel, to activities, to places to stay has always been great. The service you receive during the trip is exceptional. The accommodations are always superb.
Great trip! This is our second large group (23 people) trip hosted by Jacada. Both exhilarating and relaxing...it's amazing what we could do in 36 hours just outside of Lima. Looking forward to next year's adventure!
Our family trip to Lisbon & Barcelona during Easter has became one of the most memorable holiday for us. Thanks to Heather and Kit from Jacada Travel. They planned our trip to perfection. This is the first time that we can really sit back and relax through out the trip while having my two kids with us.
The hotels and restaurants they recommended were wonderful. Our guides were knowledgeable and yet could keep the interest of the kids. The drivers were polite and safe.
We have different activities and sight-seeing everyday. The highlights were Flamenco dance and chocolate workshop. Before we went there, we didn’t have much expectation. However, we were so happy during and even after the classes that I was wondering the tutors must have some magic to motivate us.
Lastly, thank you Heather and Kit again for organising such a wonderful trip for us. We felt very safe and well taken care of throughout the journey. This is the second time I work with Jacada to plan our trip. I have no reservations to recommend Jacada to other friends who are looking for a bespoke holiday.
Elsie & Alex
I am a returning customer. First time around, they blew my mind. Second time, did not disappoint. This time, we went to Tokyo and worked with Keith and Wing. We didn't give them very much time to make arrangements, but somehow they pulled it together. There were some minor issues with communication, but after we identified the issue, we worked through it. I felt that Keith and Wing did everything they could for us.
Keith was our initial point of contact. He helped us with the agenda, booking the majority of the trip. He kept us updated as much as possible. He was very kind and easy to work with. I felt like he moved mountains for us. We didn't make it easy for him, but he was a trooper and he basically made all our wishes come true. He was sick during some period, but somehow, he got our trip booked for us and made our time in Japan truly amazing.
Wing was our concierge in Japan. It took her a few days to respond, but I think that's because she was working on her end and waiting for an update on her side. It didn't really bother me, but just FYI for any future customer. She booked all the restaurants we requested and provided alternatives if it didn't work out.
The recommendations they provide are luxurious and WOW...AMAZING. They suggested the Mandarin Oriental Tokyo and I highly suggest going there if you are thinking about it. Also, Jacada usually sends a "travel kit" few days before our trip and it is very handy! I always look forward to the kit because it's well-constructed, high quality, and extremely cute! The kit has important phone numbers and includes cultural norms, such as tipping and gifting. The information in this kit is extremely helpful!
Honestly, I am stuck on Jacada. I am excited to use them again in the future.
Great support, making for a great trip.
Jacada is more than a Travel Agency. It literally felt like they were with us every step of the way, anticipating and reacting in real time so our experience could be remarkable.
I would recommend Jacada to anyone looking for the perfect trip.
Jonny and Angela at Jacarda orchestrated the most magical trip that we ever experienced. From South Africa to Zambia, our adventure went smoothly and effortlessly...each location being unique and each one fabulous! From the moment that we arrived in Cape Town, we knew that our trip would be flawless with every detail being taken care of. Our drivers and guides were outstanding! We feel fortunate to have had Jacarda put together our trip of a lifetime. They will certainly be our go to for all of our future vacations!
Personalized experience - top notch service - amazing hotels and great guides !
My son and I have taken two wonderful trips with Jacada. One to Peru and more recently to Japan (March 2019). I was a little nervous heading to a country where I don’t speak or understand the language at all but that was not a problem with the high level of detail set forth in our itinerary.
A representative was there to meet us as soon as we landed. We had the most amazing and knowledgeable tour guides, complete with expert drivers. The tour guides were flexible and focused on making sure we were happy and doing things of interest to us.
The hotels were perfectly situated and the service was outstanding. The concierges were amazing at making and changing dinner reservations. The meals at the hotel were wonderful too.
I am definitely going with the tried and true company of Jacada the next time I head out to explore another part of the world. I have full confidence in knowing that I will see and do everything I want and that every detail will be attended to. I highly recommend Jacada. Happy travels.
Loved our Iceland trip! Everything was perfectly arranged and our guide/driver was so sweet and helpful! Will definitely be using Jacada for my future travels
Jacada is a premiere travel agency. Suzanne went above and beyond to make sure that all my requests were fulfilled and that I was completely informed and prepared for our family trip to Costa Rica. Each accommodation was far beyond expectation and everyone from the transfer agents to the guides were professional. Put your trust in Jacada and they will plan and deliver your dream vacation. You will not have to worry about how you will get to your next destination- a private transfer will be waiting. You will not have to book excursions and tours- private experiences will be booked in advance. You will not have to research hotels - they have done that for you. Thank you Jacada for memories that will last a lifetime
First of all, we’d like to thank Kate for the amazing itinerary she put together for us. We had a wonderful time in both Borneo and Cambodia. Everything was seamless, the guides were exceptional and the properties were fantastic, especially the Borneo Rainforest Lodge! We felt we got a great flavor for what both countries had to offer.
Our experience was truly memorable and we wouldn’t hesitate to use you again and refer you to others.
Thanks for everything you did,
Sandra and Mark
My trip to Argentina with Jacada Travel exceeded my expectations for a comfortable, hassle free vacation. There was no point at which I ever felt without someone from the travel group to guide me, answer my questions or to show me interesting, off the beaten track locations in both Buneos Aires or Mendoza. My meals with the two guides in both places were memorable. In Mendoza, the guide stopped his truck and picked some figs from a road side tree - a grace moment. Jacada even provided an opening night opera ticket for me at the Teatro Colon. I highly recommend Jacada Travel and would happily use their services again.
Domenico Iaccarino was our driver and tour guide in Rome. We could not have enjoyed the experience more. Dom is very knowable, informative, personable and very funny. We would like to thank him, his company and Bruce Gabel of Sterling Expeditions for a fantastic trip.
Excellent trip very well planned. Guides were excellent and everything went smoothly. Exceeded expectations. Sarah was amazing!
I used jacada for the first time and now I’m spoilt. My travel designer Jess, planned the perfect solo trip based on what I wanted. The service I got before, during and after my trip was excellent. I had the best guide in Slovenia. If it wasn’t for her, I’d be for one, lost in the beautiful hills of Triglav national park. I’d also have no clue of all the stories and history of the things I was looking at. I highly recommend my travel designer, Jess, and my guide Mateja to anyone planning a trip to Slovenia.
We just returned from a 14 day trip to Vietnam. We traveled from Hanoi to Hue, Halong Bay, Hoi An, Nha Trang and Ho Chi Minh City. The pick-ups and transfers were seamless. Our hotels were outstanding at every destination. We loved the entire trip and very much appreciated how responsive and responsible Jacada was in the pre-planning and during the trip. I would highly recommend them!
From our first contact with Riki Ueda, our consultant, through to the end of the trip, we felt very valued as customers of Jacada Travel. Our trip was for a special occasion but we knew very little about the countries we were going to visit; add in mobility problems and we really need specialist advice.
Riki spoke to me for about 30 minutes to get a feel for our interests and attitudes so that she could put together a proposed itinerary. After further discussion, the itinerary was agreed. It was perfect. The hotels were spectacular; the trips were excellent; there was enough down time; and the quality of the local guides was superb.
There was one hiccup (quite a large hiccup and totally my fault) which occurred on a Saturday just as business was closing in Vietnam. We called the emergency number and our itinerary was rearranged to our satisfaction and relief within 90 minutes. I was already impressed with Jacada's service when everything was running smoothly, I was even more impressed after this.
I cannot recommend Jacada Travel highly enough. I am looking forward to using them again.
Our trip involved traveling to five different camps in Kenya and Tanzania, with multiple flights. Everything went perfectly. It was truly the trip of a lifetime.
Everything was well organized and well thought of.
I loved the flexibility of our schedule and our guide. Looking forward to future trips.
We used Jacada for our honeymoon to Malaysia and they exceeded our expectations. All of our accommodations were excellent and even had a little surprise waiting for us in our room at each stop. The itinerary they build was exactly what we were looking for and our guides and drivers were very friendly and professional. Sarah Kounnou, our Travel Designer, was fantastic to work with and truly made our honeymoon special leaving personal touches along the way. I would highly recommend Jacada and hope to use them again for our next trip!
How do I put into words a trip of a life time? I don’t say this lightly as I have traveled the world and been fortunate to experience many awe inspiring moments.
How did it all begin? My 34 year-old son, Anthony wanted to go to Nepal and asked me to come along to celebrate my 60th birthday. Nepal would not have been my choice. Thank God my son is more intelligent than I.
Anthony chose Jacada to put together a 10-day tour which included a four-day trek up Poon Hill, tours of Katmandu, a helicopter ride to Mt Everest’s base camp, and a two night stay at Chitwan National Park.
From start to finish we were handled with the utmost care. Professional guides that shared moments of wonder (a Bengal Tiger sighting, crystal clear sunrise on the top of Poon Hill, the celebration of Holi in Pukhara, picture perfect morning at base camp, tours of ancient temples) that left us feeling deeply connected… a new Nepalese family! I still cry when I look at my photographs.
The memories my son and I have from our time in Nepal will last forever in our hearts. Another bond that was created as a mother and child and we can’t thank Jacada enough for making it happen.
Recently, my wife and I travelled to New Zealand and Australia for a seven (7) week holiday. We utilized the services of Jacada Travel for the first time and we are extremely pleased with our decision. We found their staff to be well trained, informative and helpful. Our travel advisor, Jane Dumble was great. The information packages the concierge team provided were first rate and complete making it easy to know where we were to be and when. Everything went off as planned making the holiday stress free.
Even when weather created a problem with a washed out road and bridge prevention us from going to the Franz Joseph Glacier, their local tour operator, Christina, had us rescheduled in new bed and breakfast locations and a new route quickly and efficiently> It would have been a major headache without her help.
I highly recommend the team at Jacada Travel for your next holiday or adventure.
It was easy dealing with jacada. We were given one person to handle our account for this south America trip, making sure we were updated and reminded regularly. For every hotel we Checked into, they got messages and tour Reminders waiting for us either in our hotel room or via the hotel reception. Well done jacada. Thanks Jess and Berni!
We had a fantastic holiday from start to finish, all thanks to Kate and Gloria at Jacada Travel. The organisation covering hotels, flights, the many tours and little added extras was excellent and we always felt well looked after by you and the local guides. Thank you for organising a great holiday for us! We will definitely be using Jacada again.
Jacada’s attention to detail was outstanding!
All the accommodations were 5 star!
Communication via email, Phone, mail prior to the trip was very prompt and informative.
We were always looked after upon arrival to all of destinations within Thailand and Cambodia, never left to wonder what we were to do or where to go because someone was always waiting to guide us through.
The itinerary was tailored to us, and we had adventures and life experiences that we would have never even known existed if it weren’t for the contacts Jacada has with the local people.
We felt safe in every situation and totally relaxed and enjoyed every minute of our vacation.
We are now looking at booking a trip to Africa in the next couple of years, and Jacada will be who we book with.
Highly recommend Jacada!
Thanks Kate and Thanks Wing.
Regards,
Barb and Darin
Very easy to deal with. Beautiful literature. Great communications. Flexible in massaging itinerary. Good background info. Excellent accommodations. Some vehicle travel timings a little off. All in all our trip to Sri Lanka was a great success.
Attention to details and local knowledge was outstanding in planning our trip to India and The Maldives
From start to finish we were treated very well
The guides and drivers were exceptional and the hotel choices outstanding
Having someone with a sign with your name on it at the airports is worth every penny!
Helpful, knowledgeable, able to accommodate our requests, quick response time in answering questions or making changes to our itinerary. Travel agents attentive and caring.
Just returned from a fantastic fast paced 17 day trip to Australia. Could not be more pleased with the effort of the Jacada staff. Great to work with in planning and extremely responsive to our request. Great recommendations. Jane and Wing certainly earned five stars. This was largely a private tour and the accommodations, food and experiences were excellent and beautifully organized. A truly amazing experience. We do not hesitate in giving our strongest recommendation.
