A wonderful company, that from the very first contact, exceeded my expectations. Everything in the whole trip went smoothly, and I felt that they had met every aspect of my initial brief to them. Information flow was excellent; queries were answered promptly and the whole experience from start to finish was unlike any other company I have used. My highest recommendation.
Exceeded our expectations!
We were delighted by the service and attention to detail throughout the process. Everything was exactly as promised. Our guides were local and wonderful people to get to know. Each day was a great adventure. I wholeheartedly recommend Jacada to anyone seeking a unique, personal travel experience.
From my first call to learn about Jacada travel to my follow up call after our trip – I have had only first rate professional and personal attention. Traveling at luxury accommodations as a family only group fulfilled our expectations.
Katie was awesome to work with and she designed a wonderful trip for our group of 6 to the North Island of New Zealand. Her knowledge of New Zealand helped our group tour the entire North Island. From Auckland to the Bay of Islands, Lake Taupo, to Hawkes Bay we stayed in wonderful lodges. Katie also planned the right amount of activities giving our group great tours but also time to explore on our own.
My husband and I took our 13 year old son to Iceland. Looking for a private to small tour, I reluctantly put my name and phone number on Jacada’s website. Byron called and informed me about his company. He asked for 24 hrs to present his itinerary which he assured me would be superior to one that I was considering.
Our trip was more than I could have anticipated. We felt our three guides were selected to fit our every need. They were knowledgeable about the culture,history,and geology of Iceland. They were passionate about our environment and protecting its mysteries and miracles.
We plan to travel with Jacada in the future. Being a somewhat seasoned 72 year old traveler, I simply can’t imagine planning another trip without using Jacada.
Byron and Angela put an amazing vacation together for my family. They thought of everything to make our trip a wonderful experience. I can’t say enough good things about them or Jacada.
Our family vacation to Kenya was so much more than I could have ever expected! As soon as we landed in Nairobi, Kenya we were treated like VIP, like family. Everything was planned perfectly but still very relaxing. We cant wait to go back to beautiful Kenya. Thank you Emily Hunter for making our vacation the best one ever.
My husband and I booked a fabulous Southeast Asia holiday in July. From the initial inquiry to the trip home, everything was flawless. Rachel and Gilda were our agents. They put together the perfect itinerary. We were very well taken care of by all of our guides and all of the hotels were beautifully appointed and had wonderful amenities. If you are looking for a luxurious, worry-free holiday, then Jacada is the travel agency to handle all of the details! We will use them again and have already recommended the services to our friends as well.
We used Jacada travel for our recent vacation to Greece. They designed an unforgettable experience for our family of 5. From the moment our plane landed in Athens to the very last moment in Crete, their team was by our side. We felt safe, relaxed, and in awe of the wonderful itinerary Jacada Travel personalized for us. Alex and Michele were there to answer my questions. Highly recommend. I look forward to more vacations ahead via Jacada Travel.
Great trip organized by Tess. Couple of small glitches, but on the whole we were treated like royalty.
A trip to remember.
Katie created a beautiful, personalized Australian trip for us. Everything went so smoothly. We even had a number to call when I left my cell phone in a transport car. It was returned very quickly. Each of our four lodgings were beautiful and unique and completely unlike the other three. Our excursions were all so fun, informative, and well run. They even sent us a thoughtful goody bag at our first stop. All and all an amazing trip by a great company.
My family’s experience with Jacada was wonderful! Our recent trip to Peru (Sacred Valley- Machu Pichu-Cusco-Lima) was seamless and virtually stress-free, thanks to Lily’s able assistance on the front-end and Jacada’s team on the ground in-country. Lily’s suggestions and recommendations in trip planning were spot on. The accommodations were wonderful; our guides (especially Juan Carlos) were great; and the daily activity level and duration were just right for our multi-generational family of 5 (ages: 13-70). This was our first experience with Jacada, and I anticipate we will be repeat clients.
Jacada did a very nice job and I would recommend them again. I did feel that the overall cost of the trip was overpriced versus the sum of the parts but the premium means you don’t have to think about anything during your travels.
Absolutely amazing trip – a dream come true.
You guys were the only ones of several agencies to look for what sounded impossible 5-day Polar Bear trip to Spitzbergen/Svalbard on sea, up north to the 80th parallel. And when I was proposed no/lousy solutions by others, you came with a -very costly BUT- very appropriate solution. And the delivery on charter Targa 52 boat and skipper/guide was beyond expectations… and we saw real full wild life polar bears and multiple “landings” in glaciers and in the middle of morse wildlife and surroundings we would not ever imagined could exist. So you are really Pros and highly “at cause”… especially since I was a perfect unknown to you when I called-up in February totally random from the sky, for that trip to be planned at very specific dates end july (flights already booked). Well well well done. NPS= 10. Thanks a kiloton
Jacada booked a wonderful itinerary for us in Iceland. The guides were all excellent, as were the hotels and the logistics of the trip.
Exceeded our expectations
Well planned itinerary by Jobi. We enjoyed our Croatian trip very much. The excursions were very interesting and well organised.
Our local guides were all very knowledgeable and our skipper/crew during boat transfers were very polite and offered their best service.
Jacada is simply the best.
Jacada Travel is a wonderful agencies who do their utmost best to put the “perfect” itinerary together for you the client. I worked with Emily Opie who helped put our journey together as a birthday gift for my husband to visit South America and mostly to see macchu picchu. What an experience. The journey was exactly what we were looking for and so much more. The guides that helped out along the way were fantastic. The vacation did not have one flaw. It was picture perfect, as well as, travel perfect. I would recommend this agency out of the UK to anyone who would want a once in a lifetime extremely well done vacation. Absolutely fantastic/magnificent. Thank you team Jacada!!!
My daughter and I recently returned from a trip of a lifetime to Kenya which we planned with Tess at the Cape Town Jacada branch. We have nothing but the highest level of thanks and appreciation to Tess and Jacada and all her Kenyan partners that we encountered throughout our stay!
We were fairly last minute travelers in terms of how far in advance many folk have to book the places and activities that were on our bucket list. Tess worked her magic, skills and connections to get us into Giraffe Manor and the camps that really suited our travelling profile.
Tess took the time in the beginning to really hear what we wanted to do, and then she used her thorough knowledge of the country, the Mara, and the kinds of accommodation available to set us up with an amazing fit. We absolutely loved all the places we stayed at, and I can see that Jacada carefully picks their Kenyan partners for their high standards in hospitality and experience. We came away with hearts bursting with gratitude for such a special trip.
Tess and her team thoroughly prepared us for what to expect before we left and we had our own personal travel manual with all sorts of helpful info and tips. At every place we stayed, we found a thoughtful hand written notice from Tess. It was clear that she had really good relationships with the camp and lodge managers. She took care of a huge amount of planning in terms of multiple small aircraft flights and transfers, and getting around with a driver whether it was part of our initial itinerary or added in personal requests.
I could not more strongly recommend using Tess and Jacada to make your dream trip come true. We were blown away at every level at the seamlessness of our trip, the attention to detail everywhere, the highest level of service and the professionalism and quality of guides and staff at all the places we went to.
Thank you from the bottom of our hearts for providing us with a lifetime of memories!
This a great company and would have received 5 stars (excellent planning, great local guides, first class accommodations) except for the following:
The tour promised that at each stop we would be greeted by a Jacada rep with a sign with our name on it. This worked perfectly except for our arrival in Iquitos for the start of our Amazon cruise where we were unable to find any signs with our names or Jacada’s.
After waiting a half hour outside the terminal, we decided to call the 24-7 emergency numbers provided by Jacada – NONE OF THEM WERE ANSWERED.
We were finally rescued by the cruise line employees who,unbeknownst to us, were desperately searching for us. The frustration could have been avoided if we had been told to look for the cruise guides instead of a Jacada rep.
Despite the above, both Nancy and I had a great vacation and have no problem recommending Jacada to anyone seeking a first class adventure.
We worked with Jacada, Tessa specifically, to plan our trip to Africa, and while our trip is still a ways out, we had such a good experience planning with Tessa that we wanted to preemptively write a review. Working with Tessa has been a fabulous experience. She is incredibly knowledgeable, answering our numerous questions with detailed responses and great ideas to enhance our trip. She planned a trip for 2 of us to Namibia as a starting point. We are joining friends after Namibia in Botswana and again she put together a great option for the group, meeting the various price and time constraints while giving us wide variety of experiences. We are extremely excited about our trip and can’t say enough good things about Tessa!
Our trip was planned and executed flawlessly! I simply told Jacada what I had envisioned for our vacation, and they made it happen. Every detail was anticipated and covered to make this the smoothest and most carefree vacation ever.
Everything was great and came off seamlessly. Jacada is our go to for international travel. If Dubai becomes one of your destinations, we highly recommend The Palace Downtown hotel; and and for pass through travelers, the Intercontinental at the airport.
Jed Rosenthal
My parents and I were looking to make memories and all of the travel advisors at Jacada as well as the guides and travel arrangements they booked for us were amazing and truly memorable! We went to Peru and Argentina. Every guide was knowledgeable and catered to our every need. Every hotel was comfortable and with beautiful views. Another thing I want to point out – we always had someone we could call and talk to with questions before, during and after. Plus, they surprised us with a level of comfort, great tours, and even a dinner reservation at one of the world’s best restaurants. I couldn’t recommend them more!
My partner and I were utterly delighted with the fantastic trip around Malaysia that Jacada put together for us. The planning was above and beyond, all our guides and drivers were wonderful, the hotels were blissful and the schedule was evenly paced with a perfect balance of activities and relaxation. The attention to detail was noticeable, right down to the coffee birthday cake I received on my big day (along with a rendition of Happy Birthday from the fantastic staff at Cameron Highlands Resort). I would have no hesitation in recommending Jacada’s services. I just wish I didn’t have to do any of that boring work stuff in between trips…
This was the second time we planned our trip with Jacada, and it was just wonderful! We had an enjoyable time with Ross, our guide, who was professional and knowledgeable. It was a pleasure working with Kit, who designed our trip in detail and we would like to thank her for her exceptional effort in making our trip so memorable. We will certainly continue to use Jacada. If you are looking for a personalized trip with great service, Jacada would be your choice!
I have already told all of my friends about Jacada. To have a customized and well organized vacation where I just show up and enjoy is such a blessing. We had the best holiday and can’t wait to do it again.
Best vacation ever!! Jacada took care of every detail and all we had to do is pack and go. My family and I had so much fun. Trust this company and have an unforgettable experience.
Jen and the rest of the team at Jacada Travel, made our travel to Peru, an experience of a lifetime. From the planning of the trip, to the execution of our travel plans inside Peru, we were taken care of every step of the way. The entire team, before, during, and after our travel gave us a first class experience. They took care of all our needs and made sure that all travel situations that arouse were handled quickly and professionally. They are all true professionals, who truly understand the countries and places they send you to, and all their recommendations were on point. This was our first time working with Jacada Travel and it will not be our last.
The staff is just lovely and very responsive. The people I worked with were knowledgeable and enthusiastic. The guides they chose were absolutely top shelf – knowledgeable, personable, and fun to be with. My trip was to Iceland and it involved solo travel. I will definitely use this company again.
Our family trip to Kilimanjaro to climb, to Uganda for gorilla trekking & to Seychelles for relaxation was a trip of a lifetime. From start to finish Jacada did an excellent job. Our local reps, hotel choices and expeditions were fabulous! I would highly recommend Jacada as a travel company and Jonny as a travel agent.
This was my second time booking with Jacada and they did a wonderful job for us again. Jonny was fantastic and incredibly helpful. I would not hesitate to recommend Jacada to ANYONE desiring a once-in-a-lifetime experience where you’ll not be stressed by the itinerary at all. Truly a top-notch trip!
My husband and I could say without any reservations that this was the best vacation we’ve taken so far. Our travel designer, Hanna, and our concierge, Michele, were absolutely lovely and were careful to listen to our preferences. Everything we could think of was taken care of so that we could travel worry-free. The local tour guides and drivers were fantastic, and the itinerary was amazing – we saw and did things we would never have found on our own. Thanks very much, Jacada!
The trip was exceptional, it exceeded our expectations. They gave us the itinerary we wanted, and arranged to have us met at each destination, making us feel so welcome and special. The wonderful accommodations and food enhanced the beautiful surroundings. We loved the communal dinners, having met so many interesting people, both local and international. So many personal touches, we are already planning our next trip.
This was my first trip using Jacada and I must say that they under promise but over deliver. Everything was perfectly organised and their representatives and guides were exceptional. Everyone was always punctual and very courteous and knowledgeable. There was great attention to detail and they even threw in a couple of meals at their expense.All in, the trip was fantastic and enjoyable as a result of the quality of service provided. I would have absolutely no hesitation using them again.
I feel secure
He knew the way
He was kind
We are in California We have used Jacada remotely for trips to Argentina and Iceland and been pleased each time. All arrangements have been by emails and the internet. Will use again
Jane at Jacada Travel was great. We booked our trip to Australia and New Zealand just about two weeks in advance of our trip. The bookings were first class and the connections with transfers and flights were flawless. If we needed something Jane or an associate was there to help during this 3 week trip. Thank you Jane and Jacada!
Great company to coordinate through and will personalize the experience for what you want to see. It was a pleasure working with Jacob in designing our trip.
The team on the ground took very good care of us and were well informed. The drivers ensured we traveled with care keeping calm and cool in al driving conditions.
Jacada goes above and beyond!
My wife and I travel a great deal, and we have planned trips ourselves and worked with travel agents; however, we decided to give Jacada a try since our ideas for an Ecuador trip were getting complex.
I reached out by email and Emily, a travel designer, called us shortly after. I had a lovely chat with Emily where she took notes on what would make the perfect Ecuadorian trip for us. We received a custom itinerary and Emily was able to tweak it from there to make it perfect. After booking we were connected with Romanet, our Personal Travel Concierge. Emily and Romanet handled everything.
All of the finer details were executed flawlessly. For example, at each airport, a representative was there to greet us. Private transfers, tours, and check-ins were standard. At every hotel there were personal notes welcoming us. These touches made us feel special at every stop.
My wife was concerned about her ant allergy since we were traveling into the rainforest. Upon arriving at the Napo Wildlife Center, my wife shared her concerns and that she carried an epipen. However, the manager explained that Jacada had already shared this information with them, so we need not worry. And they were right, everything was great.
Yet another highlight was when my wife and I decided we would like to add on another private tour. While we were still on the yacht Isabela II in the Galapagos, we emailed Romanet our request. Prior to disembarking, she had it arranged, our itinerary updated, and payment taken care of.
Emily, Romanet, and all of the people that helped us along the way were top-notch. In closing, I think the best compliment that we can give is to share our story and let everyone know we will use Jacada again in the near future. If you are looking for a personalized trip with great service, Jacada is the answer. Happy traveling!
A trip to South Africa has been in my bucket list for a long time. Friends and relatives used to tell me it’s too dangerous to travel there. So I kept this dream destination on hold until I found Jacada. Kit and the team are real experts in travel. The itinerary was well designed and well planned. I just have to sit back and relax through the trip. I did not have to worry about anything upon arrival. Everything was seamless and luxurious. The local tour guides and Cape Town office staff were very friendly and helpful. I and my wife had a truly wonderful time in South Africa. This was memorable trip of a lifetime! Thank you Kit and all Jacada staff.
Fantastic experience overall. Local guides outstanding. Byron and team did an excellent job helping to secure accommodation and make the whole trip happen and very very helpful, knowledgeable and responsive. Accommodation at Bisate was world class. Rwanda was a delightful country to visit and clearly seeing the gorillas was an incredible experience.
Everything from start to finish was wonderful! Jane Dumble and her counterparts all made our trip to Australia amazing!
Every recommendation was spot on – both enjoyable, relaxing, and beautiful. The local service providers (both tours and accommodations) were wonderful!
We will certainly use their services again!
Thank you so much!
We were absolutely thrilled with our vacation to Iceland that was planned by Jacada Travel. From the moment I contacted Jacada by email, the communication from Hanna, our Travel Designer, and later Michele, our Travel Concierge, was outstanding. Between numerous phone calls and emails, we were able to communicate our desires for this vacation and they were met perfectly.
We were looking for a private 7 day tour of Iceland for our family of 7. Having limited time, we concentrated on southern Iceland, the Golden Circle, and Thorsmork. Once we landed, we were immediately picked up by Ragnar (Eskimos Travel, Jacada’s partner in Iceland), our guide for the next 4 days. In short, Ragnar was absolutely amazing. He quickly learned our desire to see and do as much as possible in the time we had and he did not disappoint. In Reykjavik, we were treated to a walking tour through the city with a lot of explanations, stories, etc., from Ragnar. He was obviously very knowledgeable and had many stories to share. We had also opted for a “foodie tour” and Ragnar took us to several restaurants for a taste of traditional Icelandic dishes. All were excellent (although some of us may disagree as far as the fermented shark and dried fish jerky are concerned!).
After two days in Reykjavik, we departed for the countryside in southern Iceland. Again, Ragnar was an amazing guide, showing us so many beautiful sites (glaciers, glacier lagoons, waterfalls, volcanos, etc.), and spending much more time with us than he was obligated to do. Two of our days wound up being 12 hour days and we were thankful for Ragnar’s desire to spend so much time with us.
Besides the visits to so many beautiful sites, one of the highlights for us was definitely the glacier hike. This was quite strenuous but we all enjoyed it thoroughly and standing on top of the glacier, absorbing the beautiful views, was unbelievable. We also visited glacier lagoons that were some of Ragnar’s favorites, not supposed to be on the tour but he wanted to show them to us. Stunning!
After Ragnar’s time with us, Omar spent two days with us, touring in a heavily modified and luxurious 4×4. This enabled us to visit many sites that would be impossible with a typical vehicle. Omar was also a fantastic guide, so knowledgeable in Icelandic history and culture. In addition to visiting Geysir and the many sites of the Golden Circle, Omar took us to our glacier snowmobiling exhibition. This was definitely one of the highlights of our trip. The experience of being on top of a mountain on top of a glacier, with the panoramic 360 degree views, was amazing. We all said we would like to do this again someday.
Thorsmork was a rugged mountain ridge and valley that is best explored by 4×4. Omar was a great guide here, showing us many sites and leading us on hikes through the remnants of glacier lakes, glaciers, waterfalls, and the like.
It’s hard to imagine we could have enjoyed our time in Iceland more. The hotels that Jacada picked for us were all exceptional 4-5 star hotels and since we ate most of our dinners at the two hotels once we left Reykjavik, it was great that the food was so good. Breakfasts were also always included in the hotel stays and were very good at all three of the hotels we stayed.
When the time came for us to leave for the airport for our trip home, Ragnar picked us up and made sure we were delivered to KEF on time.
We wouldn’t hesitate to have Jacada plan another vacation for us and look forward to it in the future.
We are experienced travelers and found Jacada to be among the best agencies we have used to plan a customized trip. Alex and Jacada’s other contacts were proactive and helpful in the planning process and the guide, itinerary and accommodations met or exceeded our expectations.
Our family trip to Japan was absolutely perfect. The planning process was super easy and very well tailored. During the trip, the Jacada team was super responsive to changes and made great last minute recommendations when we wanted to change. The guides were fabulous in terms of knowledgeable and helpful but also gave us the space we wanted. It proved to be our most enjoyable family trip of many that we’ve done!
I consider myself fairly well traveled but did not have the first idea of how to plan a trip to South Africa. From the first conversation Tessa van der Walt made all of my concerns disappear! The trip was easily planned and I did not have to worry about anything upon arrival. Everything was top notch, seamless and luxurious. I could not have asked for a better trip! I traveled with my 15 year old nephew and every detail was taken care of. I would highly recommend Jacada, Tessa and everyone in the South African office. Thank you all for a truly memorable trip of a lifetime!!
