Testimonials
Very helpful, knowledgeable and friendly people helped us set up a great honeymoon. We will definitely use Jacada again!
Working with Tess and Angela at Jacada was an excellent experience; they helped my wife and me to design and plan our honeymoon to South Africa. The trip was fantastic and the quality of every component was top notch - five stars all the way, including the hotels, transfers, tour guides, etc. We'll definitely use Jacada in the future to plan our next big trip.
Fabulous vacation, best vacation ever. Every transportation detail was meticulously planned. We thoroughly enjoyed every travel guide and driver, all were very knowledgeable and personable. The accommodations were all luxurious, the staff were all top notch. We especially enjoyed Matetsi on the Zambezi River, the Oyster Box in Durban and Chitwa Chitwa in Sabi Sands.
The safari drives were amazing! The guides and rangers were so knowledgeable. We were able to see so much wildlife. The big five, and the baby big five. Loved seeing a nursing baby elephant, a nursing lion cub, and baby warthogs, rhino, giraffe, and leopard cubs.
We saw lions mating, a leopard who killed an impala pulling it up a tree, a pack of wild dogs and so much more!
Vic falls was incredible! We had a perfect day.
Restaurant reservations worked very well, thank you so much Angela.
Our favorite fine dining restaurant meal was the tasting menu paired with beverages at Epice in Franschhoek. We also enjoyed the Stack, The Harbor House for the seafood platter, MarEsol for chicken peri-peri, The Test Kitchen, and Fish and Shell in the Cape. In Durban we enjoyed the Oyster Box, and also Cane cutters for their fabulous Bunny Chow. The Chefs at the lodges were excellent as well.
We look forward to traveling with Jacada for many more perfectly executed travel experiences.
Thanks so much to Rebecca and Angela, you were both awesome!!
Everything was well taken care of from the start of the trip to the end! Jacada chooses the best guides and they feel more like friends than guides! I love that the trip is Customized and tailored so you can choose what you enjoy at your own pace. There were little surprises left by the JACADA team along the way which has an additional touch to the trip. Thank you JACADA for such a great trip!
PERFECTION. Our African Safari was a treasure. Kit, thank you for an itinerary of magical places and delightful people. Angela, thank you for helping us schedule in country and for getting us to Lion's Head. You are both professional and a pleasure to work with!
Kate and Gilda created the most wonderful, uniquely special, family trip for us to Vietnam and Cambodia. We were active, enjoying the beauty, history, culture, food. Four days before we were due to depart, I fractured my foot and Gilda made seamless adjustments to the schedule for extra assistance; everything was taken care of!! I was able to participate and fully enjoy. We look forward to our next booking with Jacada. Cannot recommend highly enough!
The whole trip was fantastic. The guides were knowledgable, flexible and friendly.
Myanmar was a great family holiday, would definitely go back again.
Our trip to Patagonia was wonderful! Our Jacada travel experts Emily and Berni were always accessible and very accommodating throughout the planning process —answering our questions and adjusting our plans as needed. All of our connections worked flawlessly, and all of our guides were knowledgeable and entertaining. Would highly recommend this company for Patagonia travel.
Handle flight delay and re-book flight and accommodation promptly and nicely.
Good hotel recommendation and arrangement.
Detail and accurate travel information.
Good meet and greet in the airport.
Helpful in airport check-in
We had Jacada plan our trip to Vietnam, Laos and Cambodia. Every step of journey was flawlessly planned and executed by Jacada. Our drivers and vehicles were great. They greeted us at each airport. Hotels were fabulous. The special events planned by Jacada were great fun, and I can't imagine us trying to plan all that Jacada put together for us. The added value of their knowledge and ability to get things arranged is superior. We will be using them on the next planned trip.
Taking care of details and quick response to requests. Good service.
This was an outstanding tour of Spain Every guide, Driver and Hotel were very good. The breakfasts were excellent. The Hotels and the locations were just beautiful You did a very good job of meeting our needs.
I will definitely recommend Jacada Travel and I hope to use your services in the future.
I loved Spain and the cities you picked for our tours.
Thank you
Cathy Bird
It was amazing!
Our trip was well organized,our guide and driver Tohr was excellent!
We did not like the Floss hotel too noisy and busy.
We had a wonderful vacation and everything was taken care of for us! There was unbelievable service with wonderful people!
Amazing experience and great to deal with.
Jacada made our honeymoon to South Africa the most seamless, luxurious experience. Every logistical detail was carefully thought out and executed, and the lodges and hotels were top notch! We could not be happier and are so grateful to Rebecca and the Jacada team for making it so memorable for us. We will certainly be repeat customers!
I used Jacada Travel for 2 overseas trips in 2019 – a couple of the best vacations I've ever experienced. From the trip planning and itinerary selection, to the hotel choices, transportation, tours and chosen guides, Jacada has been nothing short of excellent. Incredible attention to detail and service, courteous and knowledgeable staff who are experts in each area. They listen to what you require from your vacation and are able to craft a highly personal itinerary with activities and meals to make the trip special and memorable. The best part: I barely had to lift a finger. They took care of it all so I had no travel stress. I plan to use their service for many more trips to come.
We recently traveled to Southeast Asia using Jacada and overall it was a great trip. The guides were ALWAYS reliable and knowledgeable, we had an excellent mix of activities and excursions, the hotels were spot on to our expectations. It was a fairly complex trip, 4 countries over three weeks, and all transfers and local flights went off smoothly.
I think what stands out the most for me was that at the start of the planning process I spoke on the phone with our travel planner Sarah for about 30-45 minutes and described to her what we were looking for, what we liked, what we wanted to avoid. And here is the best part: she really listened to what I said and delivered an experience tailored to us. I find this a bit unique these days.
I would definitely recommend Jacada and will use them again.
My husband and I have taken several Jacada trips and we are so spoiled that we cannot book with anyone else. The experiences are unforgettable and the guides are amazingly knowledgeable. If you want a unique, once in a lifetime excursion, look not further. Jacada is simply the best!
The arrangements, accommodations and personalized service is always top notch! Could not have been any better.
Rebecca made great suggestions and worked hard to personalize our plans. We had the trip of a lifetime. The highlighs were her suggestions of Tanda Tula and the trip to the Cape of Good Hope. We were guided to the Cape of Good Hope by Paul who was a font of knowledge and an outstanding photographer. Tanda Tula was also amazing and Chad was another great photographer and helpful tutor. There were a couple of hiccups, one of which was incorrectly scheduling the last full day. Another detail was that the flight out of Hoedspruit was scheduled for the wrong day. This was quickly remedied, but a little disconcerting because they barely had room to get us on the correct flight. So, attention to a few details would have been helpful. Overall, we would love to work with Rebecca again.
Excellent service. Brilliant company for arranging a luxury holiday and listening to our requirements. Jen kept in touch well above average and even arranged surprise upgrades. Reccomended
Jacada helped plan an unbelievable honeymoon for us! Their service was excellent and they worked with us to find the best trip for our budget. The experience will stay with us forever. Thank you to Tess and all the team that made it happen.
Would definitely recommend
Jacada travel did an amazing job. We expected a great experience but didn't fathom how truly spectacular it would be until we were there! Three different cities in Vietnam without any hiccups with gorgeous hotels, friendly tour guides and fun activities. Special thanks to Keith and Lillian who really went above and beyond for my fiance and I on our engagement-moon. 5 stars.
This was the first time I'd used Jacada Travel to arrange a trip. Mine was to South America (Chile) and Antarctica. From the very beginning,.they took the time to work with me coordinating dates/times, since they were working with another company for the Antarctic portion. After many attempts they were finally able to find me a spot on a cruise. Their hard work gave me confidence that I'd selected the right company to handle the details of my trip. After that their agents were always keeping me informed and went out of their way to answers my many questions all while keeping a professional, friendly attitude. Later on, when a hiccup occurred in the planned return from the Antarctic, by the time I'd contacted their emergency number, I found they were already aware of the situation and had begun arranging alternate flight options. They also had readjusted my land activities that had been to follow in Chile afterwards. I would 100% recommend Jacada Travel to anyone considering one of their destination packages. I know they will get the special, personal attention I got from beginning to the end. All they'll then have to do is sit back and enjoy the fun knowing things are in good hands with Jacada Travel.
Tess and all of the travel experts at Jacada are tremendous!!
5 STARS.
Everything promised on our tour of Ngorongoro, Lake Minyadi, and the Serengeti was delivered. Jacada's services to arrange the tour, provide all information in advance and then deliver were outstanding.
Tessa even provided a hotel day room for our layover in Nairobi that was not part of the tour.
My husband and I recently traveled to Thailand for our honeymoon on a Jacada Travel trip. We had such an amazing time and this trip exceeded our expectations. All of the hotels and places we visited were so special and beautiful. The private guides we had at the beginning of our trip were so kind and knowledgable. It was exactly what we hoped for. Keith from Jacada did a great job personalizing our trip based off of the things that were important to us and we would not have changed a thing. We traveled to 4 different places within the country and all our domestic transfers and travel details were seamless and perfectly executed. The trip was the perfect mix of adventure and relaxation and we hope to use Jacada again for our next adventure!
Jacada are an excellent choice for bespoke travel planning to Chile and Argentina. We found them very flexible and responsive to all our questions and wishes and the trip was a great success covering all the things we wanted to see. My husband wanted the opportunity to do some photography and Emily and Berni found people in the various locations that could help and take us out at sunrise/sunset. Also when the unexpected happened (my phone was stolen in Santiago), they really were terrific. The guide that Jacada had sourced helped with reporting to the police running a long way over the time he was scheduled to be with us. On another occasion when arriving at a hotel at 8pm to be told our room was not ready, their 24 hour emergency number came in very handy to have a Spanish speaker on the end of the line to discuss with the reception staff and ensured the room was sorted immediately.
Thank you Tessa and the team at Jacada for planning our celebratory trip to South Africa. Your input and suggestions for hotels, experiences, restaurants and itinerary were top notch. I appreciated your accessibility in working with me to plan a wonderful trip - from emailing to phone calls, you were always available. I also very much valued the fact that Tessa, our trip planner, lived in Capetown, so I really knew we were getting the benefit of first hand knowledge. Thank you, thank you, thank you!!!!!
We had an exceptional time with wonderful accommodations . We felt loved. Thank you for a truly memorable vacation.
Words can not fully explain the incredible experience we had!!! Em, our tour coordinator at Jacada did an incredible job putting together a world class, unforgettable trip.
Angela, our country concierge, did a fabulous job securing amazing restaurants.
Every detail of our trip was made. We can not fine one negative thing to say! We will definitely be booking another tour with Jacada in the future.
“Wow” was the word the we kept saying during our trip.
We had the bucket-list trip of a lifetime thanks to Jonathan and the Jacada travel team. They helped plan and organize every aspect of our first trip to Africa. Travel was smooth and we loved the camp they recommended (Chitwa Chitwa). They also helped organize a surprise proposal! We definitely hope to have the opportunity to use them again.
Jacada does an amazing job! It is worth every penny. Our trip went perfect as planned to the last detail. A person was available the 24 hours for any issues or questions. We had a great , worry free vacation!
My wife and I have had the good fortune to travel the world. Our choice to use Jacada Travel to help plan and implement our trip to Thailand, Laos and Cambodia proved to be a stroke of good fortune. From the planning of the personalized itinerary to its implementation, the process was flawless. Our accommodations were each unique and special. Restaurant recommendations were spot on. Our drivers and guides at the five locations we stayed were wonderful. The itineraries combined culture, food and the down time that we needed. Thanks and kudos to Sarah Kounnou, our travel designer, and Gilda Tang, our travel concierge.
We loved our Jacada trip to Finland! It was one of the best trips we have done as a family and so unique!
I am happy to share more detailed information with you.
From my first phone conversation about why we wanted to plan a family trip to Argentina to our arrival back home in the States, working with Jacada was a wonderful experience. We tweaked our itinerary until it was perfectly planned for our family (traveling with children 11, 9, and 6 to Argentina for two weeks). We had some medical issues while we were there and our needs were met immediately with help from both our Argentinian connection through Jacada, as well as the incredible local people. Each of our guides was knowledgable and interesting. Traveling with three small children comes with challenges (some expected, some not), and Jacada met all of our needs pretty seamlessly. We will for sure use Jacada to plan our next adventure!
Jacada does a superb job. I've been traveling around the world for over 40 years for business and for pleasure and Jacada is one of the best. Recently my husband and I and my cousins travelled to Vietnam and Cambodia. First there was a review of our initial thoughts, dates , capabilities, interests and ideas with Rachel O'Leary the Senior Travel designer for Southeast Asia. She listened and then designed an amazing experience for a 19 day trip. Once we agreed on the details, Gloria To based in Hong Kong added the finishing touches such as restaurant reservations. Everything was perfect. There was someone to meet us at every airport and all the guide companies that they used in each country were top-notch and extremely knowledgeable. All the connections and reservations went smoothly. Jacada can work with different budget levels and really design a personalized experience. All the pre-planning was very smooth. They were always available for any questions or changes and provided a lot of information prior to the trip. Then Jacada checked in at various stages just to make sure everything was on track. An amazing experience and I would highly recommend their services.
Lily and Berni were great. We were so pleased with all the accommodations and tours. Everything was top notch and professional. Will definitely use Jacada to plan our next trip!
We decided in late August to book a trip to Costa Rica for our family. As we suspected, it was a bit late to be planning such an adventure and not everything was easily falling into place. Through our research we came across the Jacada Travel website. We had never used a travel company before, but decided to reach out for assistance. After submitting an inquiry, we received a response nearly immediately from Susann, one of their Latin American specialists. From that moment on, everything went so smoothly. She warned us that it might be too difficult to get reservations at such a late date, but she managed to secure two beautiful properties in different areas of the country - giving us a wonderfully varied experience within the ten days we were able to travel. The entire trip was so well organized. We were provided with a very thorough travel kit that covered all details. Every tour and excursion we took was perfect - the guides informative and fun, making each experience relaxing, educational and full of adventure. We're excited to use Jacada Travel for our next family trip.
From the moment I first spoke with Rebecca about a trip to Africa I felt that she knew exactly what I wanted/needed...as if she personally knew me. Rebecca took everything I wanted and made it happen and beyond!
As a solo traveler my first priority was safety and thanks to Jacada and they're partners in East Africa I could not have felt safer. In fact, I was treated like a VIP! Angela made sure that I was able to do some extra things (massage, hot air balloon) and was very helpful as well.
My first trip to Africa was a magical experience and I can't wait to go back...and all thanks to the team at Jacada travel! Thank you for your professionalism, patience, kindness and mind reading skills!
Great Costa Rica tripped planned by Jacada! The locations, hotels, and activities choices were excellent!
I can’t say enough about Jacada Travel. They were amazing all throughout early brainstorming, trip planning, and then support during the trip as things changed. They had tremendous knowledge of the various regions and it resulted in a trip that was perfectly catered to our needs...including all of the movement and logistics through the trip. We really did an EPIC trip. And on the cost side they were fair and transparent.
Jacada planned a wonderful, seamless honeymoon that we'll remember forever! We have never used a travel agency before, and are so glad that we did for our three-country Southeast Asia trip. Jacada took away all the stress of planning a logistically complex trip, and their in-country partners and guides were all lovely and knowledgeable. Sarah was great to work with, she listened to our preferences and executed everything perfectly and to our budget. It was a fantastic experience overall and we highly recommend Jacada.
Our experience with Jacada Travel has been amazing! Our trip to Vietnam and Cambodia was exceptionally well planned. Everything went off without a hitch. The variety of experiences arranged by Rachel and Gloria were fantastic.
We highly recommend this travel company!
Excellent organisation of our trip in Colombia !
Everybody was very professional and kind
I would certainly recommend this agency
My family and I went to Japan in December 2019. We visited Tokyo, Takayama, Shirakawa-go and Hakone. It was an extremely wonderful trip. Our stay at Takayama at Hidatei Hanaougi was one of the highlights of our trip. Highly recommended. We had lots of excellent eating experiences, thanks to the restaurant recommendations and reservation made by Jacada during the busy holiday month. Our guides were wonderful and gave us unique experiences wherever we went. The Drum Tao performance at the Alternative Theatre is a must-see.
Overall, excellent experience from the planning & preparation stage and actual trip itself. We received useful information and advice ahead of the trip, allowing us to make adjustments. Jacada went out of their way to accommodate our needs. On-the-ground staff and guide were excellent and extremely helpful. Very thoughtful in creating a pleasant birthday surprise for the family.
We recently returned from a 2 weeks’ long trip from Peru, a place which we knew nothing of but upon a spectacular and memorable honeymoon organised by Jacada.
The trip began in Lima, where we spent two good days exploring the city filled with vibrant colours and rich exotic cuisine.Not only were we fascinated to learn about the country’s history - the Chilean war and the 80s terrorism - we were also very lucky to have been paired with Elisa, who was passionate about her country’s history. We particularly enjoyed our meal at Isolina, where Diego ordered practically the entire menu for us to try! We loved that a true foodie took us around on the culinary tour as he knew all the good local places around Barranco. Just by watching him eat sparks joy!
Sacred Valley, the Skylodge adventure and Machu Picchu were definitely the highlights of our trip.The first thing we did as we arrived was the horse back riding where we rode up the hills of Sacred Valley which helped set the scene for the upcoming week in this rural, untouched part of the country. We learnt that the majority of the population worshipped Pachamama and it really resonated with us for the entire time we spent in Peru.We absolutely adored Soy y Luna - the hotel and staff were so welcoming and they made our stay extra special.
The Skylodge climb was pure fun. We learnt that the youngest child who climbed the mountain that way was only 4 years old and the oldest was 78 years old! The view up at the cliff is breathtaking - especially at night where it’s pitch black. [Note to future climbers: Remember to move the drapes from the ceiling of the pod to get a 360 view of the stars! The other two couples did not and they really missed out!! ] Also huge kudos to Jess and Omar who made sure we got the nicest pod AND planned a mini surprise session with the local Shaman.We loved that extra touch. I mean - the trip just couldn’t get any better. Everything was personalised and we were so well taken care of.
We originally intended to hike the Inca Trail but were very glad to have taken Jess’ recommendation to travel to Aguas Caliente by the Vistadome.Loved that we had a two-day pass to visit Machu Picchu - first day to learn about the history and the second to do some light hiking. We didn’t find the hotel staff at the Sumac hotel particularly helpful - we were checked into a room with two single beds which caught us by surprise considering we were on our honeymoon. We requested to change rooms but was informed that the hotel was full on the phone. We asked at the concierge again after dinner and was then told we could move across the hall for a double bed room. Despite the hotel, our trip to Machu Picchu was far beyond our expectations!
At Cusco we indulged ourselves in the historical and magical city with the food and culture.The city really captured our hearts and credits goes to our exceptional guide, Hans.He was so passionate about the Incans history, by the end of our stay in Cusco we were able to tell between an original and a modern Incan architecture. We must admit, most of the days we were just so tired we skipped the dinners that were organised for us except for LIMO and we would've loved to sit next to the window side :) We did go to the chocolate museum (was actually a lot more fun than we expected it to be) and of course the Pisco sour museum where Tinghin got drunk … The Monestario hotel was wonderful though the Andean Explorer was even better! We spent an unforgettable countdown to 2020 on the train and was greet by a huge set of fireworks as we parked into the Puno station.
Titilaka was our second favourite hotel (after Sol y Luna) We went offline for two whole days (no telly in the hotel) read, connected with the nature, with each other and went to bed very early :p
Ending our trip at Paracas was such a good choice! After all the cold and rain, we were ready for some sun and heat.We had a slight delay flying out from Cusco to Paracas and the only cafe at the airport was under renovation, fortunately, the hotel guide who sent us to the airport made sure we got a VIP pass into the mini lounge for coffee and light snacks during the delay - which was really helpful! It was a rather long journey from Lima back to Paracas but Sheila made sure we were well taken care of. We wish we could've spent more time around Paracas and the hotel but we know we’ll do that the next time we visit.
We had the most fantastic time of our lives in Peru and we thank Jess, Omar and Jacada for pulling this trip together for us; for putting in the time to know us to make sure we’re matched with the best guides, best itinerary. I remember at one point of this trip I got so overwhelmed by the fun I was having and history i was learning i got worried for the next day and kept telling Tinghin I was afraid our trip’s peaked already but I was wrong - Peru had so much to offer and you planned it so well, we were always looking forward to the next day while feeling sad to be counting down the days. By the end of the trip we’ve lost count of the ceviches and pisco sours we’ve tasted but this trip will forever be imprinted in our memories and hearts. Thank you so much again for making this trip so perfect. Till next time, Jacada!
Perfect trip! Jacada put together a great itinerary based on my initial request and ensured a seamless experience from booking to trip.
