I usually plan my own trips but I decided to go with Jacada Travel since it was a trip to South Africa. They handle everything and I was not disappointed.
17th June 2016
We had Jacana Travel organize for us a trip to South Africa, Zambia and Botswana. They did a fantastic job as everything went according to plans.
The places they suggested were great and all of us had a very pleasant experience.
We have no reservations in recommending Jacana to anyone looking for a diverse trip where all the details, including some handholding, are taken care.
Jacada also understood what we were looking for in a trip and made great recommendations in regard to where to stay and what to do.
14th June 2016
Jacada travel was absolutely wonderful from start to finish. They put together an incredible package for us, the accommodations were fabulous, the food was superb, the people were wonderful. Every detail was attended to and all our tours and transfers were spot on. I would highly recommend this company.
02nd June 2016
Jacada Travel was great to work with throughout the process. From the very beginning and listening to what experiences we wanted to have and customizing our trip to us, to helping us get reservations at a specific restaurant, and modifying our itinerary a month or so before to include shark diving all while keeping within our budget. All transfers were seamless throughout the trip and private guides were very knowledgeable and friendly. The places we stayed were so unique and each place made us feel at home.
10th August 2016
Tess and company made sure every detail was perfect. We had the best family trip you could imagine.
25th July 2016
This trip was vey well organized, not a glitch, everything went as planned and we had a wonderful time. Great trip!
23rd January 2014
My sister and I had been planning a trip to Africa for years. We just never knew how to get started. We spoke to Byron at Jacada and he took care of everything!! He was absolutely amazing. I couldn't be happier with the trip. It was honestly the best two weeks I've ever had. I will never plan a trip without Byron again!
22nd January 2014
27th January 2014
Our first family trip to Zambia and South Africa, planned by Byron, was so amazing that we recently booked another family trip to Ecuador/Galapagos. We know it's going to be memorable! The whole team offered us great customer service, and we would recommend to everyone! I am so excited that Jacada has now expanded to Asia!
27th January 2014
We have just completed a two week adventure to Tanzania and Zambia with a day trip into Chobe National Park in Botswana. Planning for a trip to Africa is not like planning a trip to other North American destinations. It requires a lot of research and is very different from we are used to arranging. Accommodations vary from hostels to luxury. With what we wanted in mind we contacted several companies and the one we chose was Jacada Travel based in London, England. Jacada planned an amazing safari for just the two of us. Everything was totally planned and that is what we wanted. Questions were answered quickly and the trip was exactly what Jacada set out for us. We couldn't have been happier. Way to go Jacada!
14th March 2014
Our trip designed by Tess at Jacada Travel could not have been better. She took care of every detail and we were treated like royalty. She booked us into lodges that were gems and they had all the amenities that first class travelers should have. Tess was a dream to work with, listening to all our concerns and wishes. She was easy to contact and responded in a timely manner after hours. This trip turned out to be much more than we imagined it would be. We highly recommend Jacada Travel and be sure to ask for Tessa Van der Walt for your African trip.
11th July 2014
Tess did the most amazing job organizing our trip to match out wants. South Africa, Botswana, Zambia, johanesburg and Mozambique with never a hitch. Never a single late driver, perfect transfers through many countries, and a trip tailored to our desires with the right amount of direction. Would use again in a heartbeat!
09th July 2014
Tess listened to what we were looking for and followed through in every way. No detail was left unattended, and we loved every one of the properties she selected. Can't recommend her heartily enough! We can hardly wait to get her help planning our next big trip.
Becky and Doug
27th May 2014
We had a wonderful trip to South Africa and Zambia. No detail was left out and we saw everything we were looking for. The staff at Jacada were always available before and during our trip to ensure everything went as planned. All accommodation's were first class.
23rd May 2014
This trip when being planned had minor issues with Safari lodge reservation, Once booked and after receiving assurance from Samantha Kelly, JACADA travels provided my family with an opportunity to experience an outstanding and beyond imagination trip that we will cherish a life time. We loved the movement we landed in Cape Town and enjoyed the trip until left Johannesburg airport back to London. We enjoyed the Ngala safari lodge and services. We really like to thank Elliott and Jimmy, ranger and tracker who took all efforts to show us the big five and more. We want to go back and Samantha will be our adviser and planner. she has become a friend and JACADA is truly a outstanding travel company. We had heard about JACADA prior to travel and this trip has demonstrated the JACADA's outstanding planning and service .
21st August 2014
Jonny at Jacardi Travel made my first trip to Africa easy. I traveled to Uganda, South Africa, Botswana, Zambia and Zimbabwe and every detail of the journey was handled with care by Jonny. I never had any question regarding air or ground transportation or lodging and all of the camps were first rate. I'd recommend this trip to anyone interested in experiencing Africa for the first time.
15th October 2014
My family has recently returned from a wonderful holiday in South Africa. Sam from Jacada was excellent in helping us to plan our itinerary taking into account our individual preferences, and giving recommendations which were based on personal experience. All our accommodation was of the highest standard and our tours and Safari experiences were amazing!
Everything went smoothly and all transfers were on time and very professional. We were given lots of helpful information before our holiday, our many questions were answered in full, and we felt confident that we would be making the most of our holiday in South Africa. I can highly recommend Jacada Travel to anyone looking for a special holiday!
27th September 2014
Jonny helped us plan a trip of a lifetime and the most spectacular honeymoon. We enjoyed 4 days hiking, touring and eating our way through beautiful Cape Town before heading to Sabi Sands for some rest and relaxation while on safari. It was such an incredible experience. One of the best parts of our trip was visiting Livingstone, Zambia and Victoria Falls. We had a blast exploring the mighty Zambezi River whether it be by sunset cruise, fishing trip, or white water rafting. Jonny made sure every detail was absolutely perfect. From the transfers and tours to the accommodations, everything felt so special and like the trip was truly planned just for us, with our needs in mind. I would highly recommend Jacada Travel to anyone looking to take a trip of a lifetime.
11th January 2015
I have already submitted my lengthy review about our trip to our trip coordinator Ciara who did a wonderful job! This is our second time using Jacada for travel in Latin America.
While we had a few hiccups it did not impact us too badly and our experience. These hiccups were not due to Jacada but the local agency in Chile. The local guides were fantastic and always wanted to go out of their way to make our visit to their country perfect.
10th January 2015
Jobi listened to our preferences and put together an itinerary which was spot on! The Royal Livingstone was beautiful and sitting in the "Devils Pool" was an experience we'll never forget. We'd also recommend Ngala Tented Camp to anyone visiting that part of the world. The Winelands and Cape Town was also a great way to finish. Having a 3.5m Great White stick it's nose in the cage is another experience we won't be forgetting anytime soon either. We'll done Jacada, we had a great trip!
20th December 2014
We were thrilled with our experience in South Africa. Jacada arranged the entire itinerary for us and there was not one flaw in the choice of lodging, accommodations, flights to and from the lodges, transportation to and from the hotels, or service overall. All in all, a magnificent trip!! Yes, indeed we saw the Big Five and many other animals also! Kudos to Byron at Jacada!!!
04th February 2015
All aspects of the trip was expertly handled. The lodges where we stayed were beautiful, the food was wonderful, all staff were helpful and friendly and finally, our guides were the best and showed us the animals and the wild beauty of Botswana, Zambia and Kruger National Park. It was a trip we will never forget and we look forward to another adventure with Jacada Travel.
Finally, Sam who organized our trip was very knowledgeable, charming and very helpful.
We cannot recommend Jacada highly enough.
24th January 2015
Our experience with Jacada setting up our Safari, Wine Country and Cape Town adventure went off with only a few small glitches .
The hotels were first class with only a small hiccup at The Bay in Cape Town. They weren't ready for group of 16 and left us sitting around for a couple hours in the lobby. While they treated us to coffee and soda, it was quite an inconvenience. On the other hand, our lodging in Kruger, Simbambili, was outstanding and exceeded our expectations. The Residence in Johannasburg was incredible and the service impeccable.
The transportation was good not great. They didn't have enough seats and luggage storage on one of the legs and that was very uncomfortable for some. Other than that, I was very impressed by the timing of airport pick-ups.
Overall, I would highly reccomend Jacada for any trips. I will be using them for my next adventure to Africa, no questions asked!
14th January 2015
Would definitely use Jacadatravel again, our trip was wonderful and fulfilled all our expectations.......and more.
18th April 2015
We went to Jacada Travel to plan a trip of a lifetime to South Africa and Victoria Falls for our multi generational family and they exceeded our expectations. Every lodge they chose for our family was the perfect mix of comfortable luxury with great staff who introduced us to the culture and spirit of Africa.
We celebrated 3 birthdays during our trip and Samantha was so attentive to details that every celebration was perfect.
They also made great use of our time so we didn't waste hours over nighting in Johannesburg waiting for a flight.
Thank you Jacada Travel!
16th April 2015
I appreciated the pesonal attention we received from our travel agent, Tess. She was attentive to our particular travel needs and responded to our tastes. We had a wonderful trip to South Africa and Zambia, which included some of the most comfortable accomodations I've ever encountered. Most importantly, Tess was always available to answer questions and willing to answer all questions, and make changes when we wanted them. All of the places we stayed were 'high end' but they were incredible value for the cost. Absolutely wonderful! I would definitely recommend this travel service, and Tess, in particular.
22nd May 2015
We have traveled extensively in Western Europe and North America and have always self booked our own tours and accommodations with great success. As experienced as we are, we were out of our comfort zone with Africa. This was our first experience working with a travel agent and Jacada Travel was simply outstanding. Our agent, Tess did an excellent job interviewing us about our interests and travel style and created a spectacular, fully customized agenda for us. Every detail was covered from transfers at the airport to top notch private tours, and excellent restaurant recommendations. This was one of the best vacations we have ever been on, largely due to Jacada's planning and execution. They truly brought our dream African vacation to life! We are already thinking about planning a future trip to South America or Antarctica with Jacada. We highly recommend Jacada travel for your African adventure!
Christine and Tim W.
21st May 2015
Our family had a wonderful experience at every location set up for our safari trip in South Africa. We were able to customize to our desires. Londolozi Camp was fantastic and we saw all the animals we had hoped to see. Moving on to Victoria Falls was a nice change of pace and a unique wonder to behold. Lastly in Botswana, our stay in the Okavango Delta was great. Both Stanley Camp and Chief Camp offered unique viewing experiences. We learned so much about animals seeing the big five and many many more. There is nothing like the star light sky or the glorious sunsets. The people were wonderful and the food very tasty. If you want a luxury but outdoor exhilarating experience this trip will exceed your expectations. Jacada did all this to make it possible. We thank them for all their organization and follow up during the trip to make sure all was going smoothly. Thanks to Jonny for his help in making this the trip of a lifetime.
31st August 2015
We are a family of four, -including two adults plusTeenagers from New Zealand.
We are widely travelled and have been frankly disappointed with the minimal level of service we have, in the past received from travel agents/planners, who have usually offered very much "predictable packages", without any feedback/experience of the properties, and offering no information we couldn't find out for ourselves.
Our experience with Jacada was totally the opposite .We travelled to South Africa on a safari, and from the pre planning to arriving back home afterwards, every detail was taken care of with close attention to our requests and preferences, uniqueness, a bespoke character, and an indescribable level of luxury at the Lodge properties we stayed at.If you are price sensitive, Jacada's costings will probably give you an initial shock, however, they do indicate price ranges on their beautiful website, and they work with luxury products and properties.Thanks to Jonny for putting the glamour back into travel- his enthusiasm is infectious, and his personal experience of these properties and of safari travel is very specialised- it is his core business, so you are dealing with someone whose total focus is on this type of travel.
Jacada- highly recommended, a very positive experience- I wish they offered more destinations, as I loved the experience of being personally met, greeted and guided through the initial stages of arriving in a new country/city.
We'll be back!
11th August 2015
They were amazing! Instead of fitting us into an already establishad tour, they allowed us to design the tour we wanted and accommodated all our eating quirks and also our budget!
28th October 2015
This trip went above and beyond our expectations. Jacada did a fantastic job planning, implementing, and with their follow through. It is rare in life one experiences perfection - but this trip was exactly that! Thank you for helping us create a memory of a lifetime!
08th January 2016
We used Jacada for our safari/beach trip combo to Zambia and Malawi and had some great guidance from Byron Thomas. They only work with the best!
08th January 2016
Everything was perfect, Exactly like we had planned it. Travel agents were great in planning everything down to the tiniest detail; it felt like they were traveling with us along the way.
08th January 2016
15 day trip that was magical. We normally book our vacations ourselves but we were first timers to Africa and decided to use Jacada. They exceeded our expectations in terms of choices and delivery of services. Tess knew the right "pace" of the trip (how long on safari, when to move back to Capetown, when to do wine country and then back on safari). She made all the right choices for us in experiences and accomadations. Even met us mid trip for a cup of tea!
20th November 2015
I decided to plan a trip with my daughter in Dec 2015. We finalised South africa as our tour destination in late Oct/early Nov, which was quite late considering year end rush. I did connect with many travel agencies but KIT from Jakada quickly got in touch with me, assured me of plan and she worked out the plan very well covering nice places such as Shambala private game reserve, Voictoria falls, Livingstone Zambia and enjoying new year eve in Cape Town. It was seamless and extremely memorable trip. Thanks KIT and thanks JAKADA for making a memorable trip in Dec 2015.
04th February 2016
Great planning advice and insights, excellent service before and during the trip
22nd January 2016
We used Jacada to plan our honeymoon to Africa. The trip consisted of 4 nights in Capetown, 3 nights in Sabi Sands at Dulini, and 2 nights in Livingston, Zambia visiting the falls. The overall experience was amazing. Our only regret was that we didn't have more time. My wife wished we had more time to shop... I thought it was perfectly timed. Every recommendation that Tessa made for our trip was brilliant. Dulini was an absolutely amazing place and we highly recommend getting May or Steve as your guide. In Capetown, make sure you go to the Flagship. Try to work in a day to visit Stellenbosch and the wine region. In Zambia, visit Livingston island. Angels/Devils pool is not for the faint of heart, but the lunch they served was amazing. Amazing Experience!!!
24th March 2016