Testimonials
Jacada's team is top notch. Melania & Alice helped plan an amazing 5-star vacation for our family of 5 that spanned 8 cities over the course of 30 days. The itinerary was spot on, the hotels were amazing, the tours were great for our family, and the transfers by car, train, boat etc were all seamless. When anything came up, I was able to contact their emergency line for backup assistance and they were always there for us. Will absolutely look forward to our next adventure planned by Jacada's team again.
Melania, Tor and Rita did a great job1
Jacada Travel planned the perfect 10 year anniversary trip for my husband and I to Peru! The whole planning process was seamless and very prompt. The team listened to our wants/likes and curated an amazing trip. The teams they used on the ground in Peru (Enigma) were exceptional and full of wealth/knowledge and every little detail was taken care for us. If we needed to make a change or pivot once there, the team handled it for us. Even the little detail like helping us at the airport made them really stand out! If you want to go to Latin America reach out to Lizzie and Flavia! They were great! We will be using Jacada again for our next big trip.
Thanks to Leanne, Cathy and Lucy for designing and helping us through this amazing adventure for my wife's 60th birthday. We started in Siem Reap at the Zannier Hotel which was the perfect place to relax after long days touring. We visited Tonle Sap lake, cycled through the forest to hidden temples, saw the sunrise over Angkor Wat and had a personal guide (Mr Thai) give us a tour through Angkor Thom. Our guide and driver every day were fantastic and knew the way to get us into and out of places quickly. A birthday dinner at The Embassy restaurant was very special. From there, we flew to Bangkok where we stayed at the Capella Hotel which was right in the middle of everything and somehow still quiet. We visited "China Town", the railway and floating markets. A highlight was definitely the dinner cruise on the Manohra boat. It was a great way to see the city from a different point of view. Jacada also set up an amazing dinner at Sra Bua restaurant (another birthday dinner!). We ended our trip on Koh Yao Noi at the Six Senses. A perfect ending to a perfect trip. Thanks again Jacada!
Jacada helped plan and execute in a short amount of time (3 months) my family’s first trip to London & Paris. We wanted a boutique 5 star hotel in each city, privately guided tours of museums and local sites, as well as dinner reservations, tickets to West End theater show, and recommendations for great shopping. Jacada was able to provide all of this. We were also in the midst of moving and I didn’t have a ton of time to research activities. James, our planner, came up with fabulous ideas for our family of 4 (which includes two boys ages 12 & 14). Symmone, our concierge, was in contact with me to schedule dinners, provide info on places to shop, and parks to take our bird loving son to bird watch. James and Symmone were fantastic. We had a wonderful trip and utilized the on the ground concierge in both cities when we needed assistance. We enjoyed the experience so much that we are going to use Jacada for our summer 2026 vacation to Italy.
They did a great job!
Jacada organized a wonderful trip for our family. Every detail was covered beautifully. Will definitely use them again.
I enjoyed every part of my adventure because it was so easy. Everything was perfectly planned and the flow of activities was perfect. It was also very easy to work with Meg and Rita.
We had a fantastic trip to Sardinia planned through Jacada. James really listened to our hopes for a great itinerary and nailed with the location of our hotel, the local surroundings and activities during our stay. Our in-country contact Alice was so helpful with specific recommendations on beaches, restaurants, and actvities. It was a truly wonderful trip planned with the utmost expertise and care.
First off, they created a great itinerary for each segment of the trip. Then they were there when things got challenging, like the new Lima airport hotel opening that kept getting delayed. It was great comfort to know we had a great team behind us while we wandered about. I really value the stress reduction they provided. Gave us more time to enjoy our vacation without worrying about potential snafus.
Jacada (Meg and Symmone) worked with us extensively to refine and plan our trip, to optimize our itinerary (one week in the English countryside) and stay within a reasonable budget.
We had guides for half days in Bath and Oxford, but a driver/guide for our Cotswolds visit (3 days) in the middle; the guides provided were excellent, especially Jeremy in the Cotswolds, with his local knowledge providing for some unique experiences and visits. Additionally, given the frequent difficulty finding good parking during the busy summer season, being driven allowed us to be dropped off to start our visit to whichever village, while Jeremy found parking and then met up with us.
The drivers provided for connections (to and from the airport, and from London to Bath, via Stonehenge) were always on time and everyone was reachable.
Lunches “provided” were also positive experiences and enjoyable events; admissions to specific venues that were “included” (Stonehenge, Blenheim Palace, various museums, etc.) were problem free and expeditious, the hotels (in the requested range) were very nice four star sites, well located, and, overlooking an occasional minor annoyance, we were happy with those selections. Restaurants we visited for dinners, with guidance, were also memorable, tasty, and well located. And we even got good weather!!
We certainly will expect to work with Jacada again in the future.
From the moment we arrivedin Hanoi to our final days in Ho Chi Minh City, Jacada delivered a seamless travel experience for us. Every detail was thoughtfully planned out and our journey flowed effortlessly from one destination to the next.
Our travel guides in each area were phenomenal and all were able to expertly share their knowledge of the area in Viet Nam we were visiting. They also took into account if we wanted any changes made to our trip while they were with us. They were always very conncerned with our comfort and enjoyment.
The Jacada travel staff we worked with - Leanne, Rahmaa, and Rachel were the best and always listened to our thoughts while planning the trip.
We will do another trip with Jacada again !!!
We had the most wonderful experience in the jungle of Sabah (Borneo). The build up of the trip was perfect and well thought through. We learnt a lot thanks to our nice and experienced guide. Jacada was really proactive in their communication.
Every single person we interacted with in the planning and execution of our African safari was incredible: engaged, proactive and on top of every single aspect of our trip. 5 camps in 3 countries and not one issue at all - perfectly and flawlessly executed on Jacada's part!
It was great having everything taking care of when we arrived to the Azores. You listen to all our request. Thank you for making our vacation memorable.
This is a fabulous company! Our trip was designed just for us and Dan and his crew were amazing in working with us on what we liked and wanted to do. Their suggestions were spot on and we had a very enjoyable experience. We were especially impressed with our guide in Quito, Antonio. He was so knowledgeable and even added things not expected.Our accommodations were elegant and luxurious. A wonderful experience!!!
An Unforgettable African Adventure with Jacada Luxury Travel
Our recent vacation to South Africa, Botswana, Zambia, and Zimbabwe was nothing short of spectacular, and it all began with the incredible planning and support from Jacada Luxury Travel, particularly our travel designer, Emily Warrington. Emily truly outdid herself, designing an unforgettable adventure that exceeded all our expectations. She didn't miss a single detail, and her dedication was evident in the couple of Zoom calls we had, which perfectly prepared us for our upcoming journey. For my husband, Ray, and me, venturing into countries we had never visited before could have been daunting, but Jacada made it possible, guiding us seamlessly throughout the entire trip.
We wanted to give a huge shout-out to our incredible concierge, Kamo, who made our trip to South Africa absolutely seamless! From the moment we started planning until the very end, Kamo was an invaluable resource and an absolute delight to work with.
No question was too big or too small for her. She patiently and thoroughly answered all our travel queries, whether it was about luggage weight restrictions for our internal flights, the nuances of tipping amounts in different situations, or clarifying hotel amenities at each of our stays. Her knowledge and quick responses put our minds at ease, allowing us to fully enjoy our adventure without any worries.
Both Emily and Kamo's professionalism, warmth, and dedication truly enhanced our South African experience. We can't thank them enough for their exceptional service!
To speak to the Jacada experience as a whole, we have now traveled with them on three separate occasions—to Ecuador for the Galápagos Islands, to Peru for Machu Picchu, and now on this incredible African adventure. We’ll be honest: the initial cost of a Jacada trip can give you sticker shock. However, after our first journey, we immediately understood why. The price reflects a completely worry-free, stress-free and custom built vacation. From the moment you arrive, you have a guide or agent with you every step of the way, seamlessly guiding you through what would otherwise be complex logistics. Jacada doesn't just plan a trip; they deliver a flawless adventure, allowing you to simply immerse yourself in the experience. It's a value that, for us, is worth every penny."
Choosing a company for a major trip requires a leap of faith. After three extraordinary journeys, Jacada has more than earned our trust. To any future traveler considering them, we can say with absolute certainty that you will not regret placing your plans in their capable hands. They deliver a truly first-class experience from start to finish.
Thank you Jacada!
Lisa and Ray Kuczera
Our trip to Ecuador Mainland and the Galapagos was outstanding. We stayed at in three different accommodations that we never would have stayed at otherwise. We got to meet Anabel, who planned our trip, while in Quito who provided an amazing gift to my daughter who was celebrating her 10th birthday. They listened and put together the best possible trip for us. It was one from your best dreams! Shout to Anabel Lopez and Lily Bunker!
Your travel advisors were very helpful and our itinerary was just what we were looking for.
Absolutely the best. I am a female solo travel (28yrs old) and could not be happier that I booked my trip with Jacada Travel to Uganda and Kenya. Everything from planning the trip, to being on the trip, to coming back home was seamless and always felt like I was being taken care of. The lodges that they booked were also incredible. I never had to worry about anything, to the point where I was dropped off at the gate of the airports and always with someone. It was amazing. 10/10 recommend. I looked into other travel agencies, but Jody convinced me to go with Jacada Travel. They really care about you and your experience! If you are thinking of planning a trip with them, trust me, don't think twice about it! It was absolutely incredible.
Jacada did a great job in selecting our restaurants, hotel and arranging great excursions on our trip to the Azores this summer. They were very responsive to questions and any issues that arose along the way. I’d highly recommend their service.
My husband and I just got back from our African safari honeymoon and it was the most amazing trip of our lives. A huge thank you to Jess Thompson and Robynne Trueman for making this dream come true. They helped coordinate and plan the entirety of our trip and helped the whole trip run smoothly. We will definitely be back and cannot wait to plan another adventure with these wonderful ladies
Our experience with Jacada (and Wilderness) was pretty much perfect from beginning to end. Jacob Maahs curated the most amazing itinerary for us throughout Rwanda for 12 nights in July, and it was MAGICAL. He was always super responsive and had great suggestions. We felt super well prepared and informed. Kamogelo Dolo did an equally great job.
This was our first time working with Jacada, and we hope to partner with them on another African adventure in the future! Thank you to the Jacada and Wilderness teams-you provided the trip of a lifetime! :)
Working with Luisa and Symmone on our anniversary trip to Italy was such a joy. Their preparation, details and follow-up of our trip was outstanding. The hotels, restaurants, guided tours and transportation were perfect and made our trip absolutely memorable. We will highly recommend Jacada Travel to family, friends and will definitely use them for our next trip. Thank you for everything, Jacada.
Excellent planning, service, communication and follow through! I traveled to Peru with my mom and my adult son. Jacada - especially Em and Carlos - planned an excellent adventure for us! We were very happy with the experience they provided us both before our travel and during. Their team on the ground was exceptional. Each guide, each driver, each transport was seamless, making our journey that much more joyful. Oh, and the hotels they picked!!... top notch. I would arrange another event with this group without hesitation.
We recently returned from an unforgettable trip to Ireland organized by Jacada Travel, and we couldn't be more thrilled with the experience. From the very beginning, Meg and Rita worked closely with us to design what truly became the trip of a lifetime. Every detail was thoughtfully curated, and it was clear they understood exactly what we were hoping for.
The guides we met along the way were knowledgeable, warm, and added so much richness to our journey. Each stop felt special, and the accommodations and restaurants they recommended were absolutely top-notch. Chris and I will carry the memories of this trip with us forever.
We wholeheartedly recommend Jacada Travel to anyone looking for a deeply personal and expertly crafted travel experience. Thank you again to the whole team for making our Irish adventure so meaningful!
A wonderful family holiday to Vietnam with just the right mix of fun and interesting activities, and downtime by the pool and beach. The organisation was excellent and local guides were friendly and knowledgeable, with some nice surprises along the way.
The team that organized our trip to the Galapagos and Machu Picchu were friendly, professional, and supportive throughout the entire process. They found amazing, top notch hotels; found great restaurants; took care of reservations for us, got amazing, knowledgeable, and accommodating guides; ensured a person from their local partners helped us during transfers between domestic and international flights; organized drivers for everything except to dinner spots, and put together an amazing itinerary of activities.
My elderly parents have significant mobility and breathing issues and the Jacada team made sure the hotels and guide could support our needs (e.g., made sure we stayed at hotels with oxygen available which is usually $50 USD per tank) and the activities were doable without sacrificing the core experiences we wanted from the locations which is a very difficult balance.
Based on our experience, we would easily recommend Jacada for any travel and especially if you have special health considerations and want to travel to more physically demanding locations. We knew this before contacting Jacada, but note that it specializes in a more luxurious travel experience, so be prepared to spend accordingly.
This was a trip or a lifetime! Melania and Symmone did a fantastic job. They planned us a trip of a lifetime and It was absolutely perfect! I will definitely be using JACADA again in the near future!
We had a wonderful experience planning for our 10 year wedding anniversary to Uganda. Charlie and the team was amazing, answering every question we had and planning an unforgettable trip. We will definitely be coming back!
The organization, the tailoring of the excursions to our interests and the engaging and knowledgeable guides made our travel experience outstanding. All of this curated by Charles Kronsten at Jacada who is patient, experienced and lovely to work with.
I have worked with James and Alice to plan three separate vacations. My family and I have loved every moment of each one!
Each excursion was thoughtful, intentional, and personalized. It was evident that James and Alice really listened to my family’s wishes in their planning.
As the resident travel planner for my family, it is totally worth it to put in a little bit of effort up front to communicate our preferences—from home. Then, we leave it to the professionals at Jacada and simply show up for our meticulously planned vacation. I know that all the details are sorted out, and our only job is to ENJOY!
We’re beyond grateful to Keith and Gita at Jacada for crafting the honeymoon of our dreams. From Singapore to Malaysia to Thailand, every detail was thoughtfully curated—from luxurious hotels and effortless transfers to immersive excursions and hidden gem recommendations. Planning with them felt like a true partnership—they were responsive, collaborative, and incredibly patient as we shifted our dates a few times along the way.
They struck the perfect balance of relaxation, culture, exploration, and vibrant city life, and made sure the entire journey felt seamless from start to finish. What truly set the experience apart were the thoughtful surprises—like sweet treats and handwritten notes waiting for us at our hotels. Every moment felt intentional and personalized.
Thank you, Jacada, for making our first adventure as a married couple so unforgettable. We couldn’t have asked for a better start to this next chapter!
Our experience was meticulously planned. Each day of the trip felt seamless and we left Sicily having immersed ourselves in the culture, learned a lot about the history, and had a lot of fun along the way. Highlights of our trip included the cooking class in Trapani , San Corrado Di Noto hotel stay, off roading on Mount Etna, and boat tour along the coast of Taormina. Dan and Simone were wonderful to work with and we are so grateful for all their help in creating a trip that we will be looking back on fondly for years to come.
We cannot thank Jamey and Babalwa enough for planning the most unforgettable honeymoon to South Africa and Mozambique. From start to finish, every detail was flawlessly executed, and the entire experience felt like a dream come true.
Every hotel we stayed at was stunning, comfortable, and perfectly suited to each leg of our journey. The highlight of our trip was undoubtedly the safari at Simbavati River Lodge—an experience we’ll never forget. We were in awe of the wildlife we encountered, from majestic elephants to elusive leopards, all while enjoying the warm hospitality and breathtaking setting of the lodge.
Mozambique was pure paradise. Our stay at Santorini Hotel was beyond luxurious, and just when we thought it couldn’t get any better, they surprised us with a helicopter ride that left us speechless. It was the perfect romantic touch to an already magical trip.
Jamey and Babalwa were attentive, thoughtful, and incredibly knowledgeable. They listened to what we wanted and elevated it into something extraordinary. If you're looking for a team that will go above and beyond to create a once-in-a-lifetime experience, look no further.
Thank you both for giving us the honeymoon of our dreams!
The trip that was designed to by Jacada was just perfect! Awesome job!
The preparation, follow up and execution of the trip was exceptionally well organized. The professionalism of all people involved was excellent, both before the trip and on the ground. The choice of the hotels / lodges and the suggested experiences were spot-on with our preferences and contributed to make our first Africa trip absolutely memorable. Certainly Jacada is not among the cheapest option but, in this case, you certainly get (more than) what you pay for.
I will undoubtedly recommend Jacada to friends and will hopefully soon use their services again myself soon.
Jacada and both Louisa and Rita are exceptional. This was our first experience both with Italy and Jacada, so we were not sure exactly what to expect. We were absolutely blown away by the trip they planned and the experiences they set up. First and foremost, the guides they set us up with in each city were above and beyond our expectations. So knowledgeable and wonderful to be around. Furthermore, the hotels they chose at each of our for different city locations during our trip, were also incredibly unique and were in excellent locations. The day trips and stops along the way were also well planned and organized. We will definitely be using Jacada going forward for our international trip planning. An experience we won’t ever forget.
Planning was impeccable, everything went off without a hitch. Someone from Jacada was everywhere to guide and assist.
Charles and Anabel are the most incredible and knoweldgeable travel experts. We had the the time of our lives exploring the Galapagos and parts of Ecuador on this trip - it was Perfect. Every detail of the trip was thought out and planned. From arriving at the airport to our departure- the entire trip was seamless and effortless. Particulairly with Galapagos which is not the easiest area to navaigate thru without assistance. Charles and Anabel really took the time to taylor this trip to our expectations. I highly recommend Jacada. We have already booked our next experience with them.
The visit to each place, especially the Amazon and Iguazu Falls, was thoughtfully planned. Anavilhanas Lodge and Awasi are incredible places. The settings are peaceful and luxurious and the guides are awesome.
Working with Yvonne and Gita on planning this trip to Vietnam was seamless from the very beginning. Yvonne seemed to quickly understand our needs and was most flexible, available, kind and helpful. The itinerary we ended up with was such a good fit for us, and our trip to Vietnam was not only smooth, it was better than we ever expected. Every hotel we stayed at, we were greeted with a personal note from Yvonne and Gita and a surprise along the way. Most days there more surprises in our itinerary carefully planned and crafted by Yvonne and Gita. The celebration of my husband's milestone birthday was so special thanks to Yvonne and Gita, and will never be forgotten. Every stop on our tip we were met by local guides and drivers who expertly shared about their culture, their history, their city with passion and expertise. Everyone allowed for the flexibility to have had a most personalized, comfortable, unforgettable journey. Jacada helped us fall in love with Vietnam fully because we had no worries along the way, simply all the time and energy to take in the people and surroundings with full presence of mind and heart. We are left truly grateful and not only will we hope to travel with Jacada again in the near future, we will go out our way to recommend to others as much as we can. Thank You for a life-changing experience.
Incredible safari experience; lodges/camps were great; people at the camps even better (especially our game drive guides). Tor Saner did a fantastic job understanding our interests, preferences, and needs. She curated an astounding trip. With Tor’s (& Betty Gatwiri’s) help we were fully prepared and knew what to expect (& what not to). The entire trip exceeded our very high expectations. Thanks so much for helping us build lifetime memories.
Wonderful trip! Perfect itinerary. Thank you so much for another amazing experience!
From the very first call with David Drayton at Jacada Travel, I knew we were in the best hands for planning our 2 week Africa trip to celebrate my husband's 40th birthday. Recommended by Demi Roberts, David exceeded every expectation.
This wasn't my first time traveling with Jacada. I've used them before and already knew they set a high bar for unforgettable experiences - but David raised the bar even higher with this Africa itinerary.
Scheduling our zoom calls was easy, I love it because it makes everything feel more personal. As a busy business owner in the US, I appreciated how he always worked around my schedule and was so gracious when I had to reschedule last minute. Talking to him felt like chatting with a friend who truly cared about making this trip extraordinary.
His deep knowledge and genuine connection to Africa, having grown up in Kenya and Swaziland, brought an insider perspective I could never have found on my own. He listened carefully to our goals and dreams for this journey and then crafted an itinerary that went far beyond them. I trusted his expertise completely, making changes based on his recommendations, and I'm so glad I did.
From the moment we finalized the trip, Jacada provided us with a beautiful personalized brochures and detailed information about every destination. When we arrived, we were greeted by a team member as soon as we walked out of the plane, which then carry our luggage's, fast-tracked us through immigration and had ready to go private comfortable rides with water - every detail was flawlessly handled.
The trip itself was truly life-changing. Each destination somehow topped the previous one, with stunning wild life, luxurious camps and authentic experiences we'll cherish forever. We even met other Jacada agents during our travels, and it was inspiring to see how dedicated they are to knowing every place they recommended. In fact, we've already started planning our future trip to Asia with Kit Wong from Jacada because this experience was so phenomenal.
Jacada is unlike any travel company I've ever worked with. They handle every detail possible so you can focus solely on living each beautiful moment. I will absolutely continue to travel with them and recommend them to anyone looking to spend their money wisely on a truly one-of-a-kind experience.
If you're planning a safari or a journey through Africa, I cannot recommend David Drayton enough. He listens deeply, guides with wisdom and warmth, and will make your trip truly extraordinary!
The trip to Botswana and then to Victoria Falls was excellent and well coordinated. Having been on other safaris, the visits to the Jao and Mombo camps provided the very best for animal behavior, especially of leopards, painted dogs, hyenas, elephants and more. Jamey Lowis designed a wonderful trip.
The best part of the experience was everything was planned out perfectly. Every detail, from the drivers to the private guides. The private guides and the experiences that you planned where perfect. The guides were extremely knowledgeable and each gave us a wonderful experience that we will never forget. It made the travel very easy.
We absolutely loved our trip to Morocco! Jack and Grace helped customize our trip as we wanted to bike in the Atlas Mountains and climb Mount Toubkal. Even though they never had guests ask to climb Mount Toubkal, they found us an excellent guide and made sure we had a safe and outstanding experience. We highly recommend Morocco and working with Jack and Grace to create your perfect trip there.
This was my first trip to Africa and they took care of absolutely everything and made the process super convenient and easy. Jess and Bee did a fantastic job making sure all my requirements were met. The staff that met me at the airport were also especially useful as there made the immigration/security process incredibly quick. I highly recommend Jacada and especially Jess and Bee and I will be going back to them on my next trip to Africa.
Since our first steps in South Africa, we were taken care of in 10 hands; we were never left in doubt or uncertainty. What was left was to enjoy ourselves and each other's company. What made it amazing was taking care of our experience personally, which included our birthdays, the fact that we were on our honeymoon, our dietary needs, and the cards waiting for us in the rooms.
