Testimonials
This has changed the way I will travel/tour forever! I'll never book my own extended vacation ever again.
My wife & I toured Indochina (Vietnam & Cambodia) over 18 days. It six destinations, nine flights, two boats & several tuk tuks.
We experienced superb personal concierge service every step of the way from flight arrival to baggage claim to transportation to obtaining permits to tours and tour guides. The minute you step off your international/arriving flight Jacada had everything covered, I mean everything. And everything was completely PRIVATE, no large groups, buses and stragglers.
Local guides & drivers were unbelievable, knowledgeable, helpful and gracious. As well as spoke excellent English which was good because our Vietnamese & Cambodian wasn't so good.
Each hotel was hand picked and was truly Five Star. Every time we checked in we got VIP service and treatment. Rooms were impecable, unique, and represented the area's culture and style.
The entire trip/site went without a single problem. Not a single delay, or closure, or missed transportation, absolutely perfectly executed.
Keith, our Asia Travel Designer and Gloria, our Asia Travel Concierge were with us every step of the way. The made perfect, non-touristy recommendations when it came to food, sites and attractions. We truly experienced Indochina unlike most tourist traps and gimmicks.
There's no other way to go. Already planning our next trip with Jacada next year, looking forward to it.
The service provided by Melania Siriu was exceptional. Our trip was the best we have ever had, and the easiest. every location was amazing and our tour guides were kind, knowledgeable, and prompt. The trip played out seamlessly and you will have a customer with us for life. thank you very much for all of the attention to detail, we were very well taken care. Specifically our time in Rome was amazing, The Portrait hotel was unlike anything we have ever experienced, from the room to the service and reasonable prices on food and drink. Our tour guide in Rome, Roberto was a pleasure to spend 3 days with. Melania deserves all the credit and praise for making our trip an experience we will never forget and will compare all future vacations to.
We had the best experience with Jacada Travel! From organizing the trip with Keith to our individual guides in Bangkok and Chiang Mai, it was a seamless experience. We loved each of the activities outlined in our itinerary and the hotels were perfectly suited to our taste and budgets. We couldn't recommend Jacada more! We will definitely use Jacada again for future trips to other destinations.
We are so very satisfied with our experience with Jacada every step of the way!
This was our second trip with Jacada Travel and again it was fantastic. Joyce gracefully and professionally handled the details of everything and tailored the trip to our needs. She checked in with us throughout the process to make sure there was nothing missing and on the trip itself we were very impressed with the coordination of everything, the accommodation, the tours and guides, and activities. It is amazing to have someone working on your behalf to create a beautiful and stress-free holiday. These two trips have been among the most memorable and enjoyable that our family has taken.
Excellent in all ways. Responsive to our thoughts about what we wanted, but expert enough to suggest improvements we didn't know about. Thorough, fantastic knowledge of countries and towns visited, great knowledge about local sights, tours, operators, restaurants, hotels and experiences. Jacada are very, very good. Highly recommended.
(We have used Jacada in South America more than once and in Asia).
We have travelled twice with Jacada. Their bespoke itineraries have been excellent. When we had a problem with one hotel (they had a fire before our arrival), Jacada was able to make new arrangements smoothly and quickly. We can give Jacada the highest recommendation and will certainly use their services again in the future!
Very good service, with a little surprise at our room. Thank you!
Very Thoughtful & Flexible & Considerable
Jacada is great. Everything from the website, to the personal advice while planning a trip, to the quality of the guides and tours, all supported by 24/7 availability of help if problems arise, is superb.
We have used them twice and will use them again without reservation.
Our anniversary trip to Bali was such a great experience. We would use Jacada Travel again to assist us for future trips. Keith listened to our requests and made several suggestions for resorts, day trips, activities and restaurants to meet our needs. On Keith's recommendation we split our stay between the Belmond Jimbaran Puri for some relaxation on the beach and then The Chedi Club in Ubud for some quiet cultural exposure. The tour guide and driver arranged through Jacada were knowledgeable, polite and courteous, and made the trip smooth from the moment they met us at the airport until they dropped us off for our return flight home. Thank you for making our celebration so special!
Jacada Travel is a game-changer!
We were a group of 25 people looking for luxury and adventure in misty Machu Picchu. If you are looking for the same, do not miss out on Jacada!
From Lima to Cusco to Aguas Calientes to Machu Picchu and back, Jacada didn't miss a beat!
Lily and Berni worked very closely with us to plan every detail to achieve our goals and fit our budget, and the on-the-ground tour guides made certain that we were loving every second of it.
We experienced personal concierge service every step of the way from flight arrival to baggage claim to transportation (literally planes, trains, and automobiles) to obtaining permits to tours and tour guides.
Based on the size of our group, outsourcing the planning/booking logistics to Jacada was critical. With Jacada's help, what might otherwise have been a very stressful and tiring 3-4 days became a seamless and relaxing voyage that we will all remember for a lifetime. We could not possibly have asked for a better travel company to assist us with this trip.
I very much look forward to working with them again in the near future!
The entire team made our vacation both pleasurable and seamless. When we were faced with in country strikes and delays, they were already on top of it and provided rapid solutions. They also added a personal touch with notes and upgrades along the way. Truly professional! Thanks!
Japan Trip : Delivered all commitments before the trip. Excellent experience with all aspects.
It was the best trip ever.
Jacade helped us to change the plans as the jumpy weather of New Zealand required.
We had a great month with all the sightseeing!
A fantastic holiday of a lifetime!
Unforgettable experiences to the most awesome places.
The children are still talking about it and we’ve been home for a month.
Great job Jacada and great job Tess!
Thank you so much.
We just got back from our Honeymoon in Thailand and loved every minute of it! We visited Bangkok, Chiang Mai, and Phuket. We worked with Keith Jarman and Gloria to plan the trip and everything was ridiculously easy. All the details were worked out for us and the hotels were amazing. We left for our honeymoon right after the wedding and didn’t have much time to focus on planning the trip while we were finalizing the wedding details. I would recommend using Jacada for your next trip!
Wonderful family holiday in Thailand
Highly efficient operation which totally takes the stress out of luxury travel. We will use them again.
Jacada is a great company to book your next luxurious trip. I booked a trip to Argentina with Jobi and she gave me so many great recommendations and suggestions. Her knowledge of South America is excellent. Thank you again Jobi for planning the most amazing trip for my husband and I.
Hi Lily,
Initially I thought that the price for your services and the itinerary you had provided was costly. However, during and after our vacation, I am totally grateful and impressed with your and Bernie's follow up and choices of accommodations, guides, tours, etc. The amount paid was worth every cent.
Our vacation was more than what we expected and is now permanently saved in our memory banks as one of our great experiences in life. I would highly recommend you and your company to anyone who is thinking of traveling to the areas of your service.
Ron
Very good service
Jacada and Tessa van der Walt were exceptional - planned a PERFECT South Africa vacation for our family!!!
I had a great experience in S.America with Jacada. We had a great time with our friends. I am so impressed their professionalism. Everything went great. Definitely, I am planning another trip with Jacada. Thank you Jacada.
My husband and I have the highest praises for Jacada Travel and their team for the exceptional Argentina vacation excursion they put together for us and and two other friends. Their organization, assistant and attention to all details from planning our trip through completion made for a perfect adventure! We loved the personal, small group attention with drivers, tour guides, hotels, airport pick up and transfers, and restaurant reservations- every aspect was arranged which allowed us to experience a relaxing, stress free and exceptional vacation! We’ve already highly recommended Jacada Travel to friends and will continue to do so!
Jacada planned a fabulous tour of Southeast Asia for my daughter and I. We had a guide at every location with a private transfer. The trip itinerary included the perfect amount of guided time and free time. All of our guides as well as Jacada made recommendations of things to do and places to eat during our free time. Our tours included a number of off the beaten track venues which was an added bonus. Additionally, our guides changed the tours at times to meet our requests. We stayed at excellent facilities where we were spoiled with luxurious rooms, fabulous pool settings, and excellent venues both for relaxing and eating. Jacada was available by email, responding timely to my questions and changes. We will definitely be using Jacada to plan our next adventure.
Jacada travel offers an outstanding service and delivered a trip tailored exactly to our needs.We got a wonderful trip designed to Bali and Komodo islands that catered for all our preferences with no exception. It is high quality all along the way with a very knowledgeable and friendly guide. The hotels were hand picked and spot on to our likings.
I never use tour companies, always choosing what to do and where to stay myself. When I had a business trip to Argentina and wanted to piggyback some touristing, I found my self short of time and knowledge and decided to call some tour companies. The week was great and I’m glad I called Jacada
Great planning and implementation of travel itinerary. We recommend it to friends after each trip.
Jacada took care of us from beginning to end, taking our executive team on a trip of a life time. They planned everything flawlessly and made sure that, even on the short notice of our trip, we had everything booked and planned to perfection. You would do well going anywhere with this Company. Amazing!
Jacada Travel did a super job of arranging every detail of our adventure in Argentina. Based on our input they arranged tours/outings that were great! We had knowledgeable guides who were local to the area we visited which made each tour very special and memorable. Jacada handled all in-country flight reservations and assisted us at the airports and all transfers to/from airport/hotel and tours/hotel. We also worked with Jacada on dining selections and Jacada made all dinner reservations in advance for us. Jacada took all potential stress out of our trip by being so attentive to details. I highly recommend Jacada Travel and would use them in the future.
Jacada did an outstanding job planning our vacation. The itinerary perfectly balanced exposure to, and gaining knowledge of local cultures with the creature comforts westerners are accustomed to. The exceptional parts (and there were many) include the outstanding guides in each country, the luxurious hotels, and of course the exacting coordination of everything.
I would not hesitate to recommend them and to utilize their service for my next trip.
We had an outstanding experience with Jacada on our trip to Chile in April 2018 (Santiago, the Atacama Desert, Valparaiso, and wine country.)
They did an excellent job of setting up our flights, guides, and car trips inside the country, and of answering various questions along the way.
They especially outdid themselves in setting us up with Phototour in Valparaiso, whose young proprietors talked with us in depth about the Pinochet era of military dictatorship in 1973-1990 and Chile’s resumption of democratic rule thereafter. We were especially interested in this as Americans resisting the Trump administration, and wanted to talk to thoughtful Chileans about the history of their resistance strategies instead of just going to the Human Rights Museum in Santiago (which we did.) Our guides were very well-informed about this history -- their families had suffered under Pinochet -- and it was fascinating to get their perspective first-hand. I’m grateful we had the opportunity to talk at length with young Chileans instead of just tromping around looking at things. I wouldn't hesitate to recommend Jacada to travelers wanting a deeper experience of a country.
From initial inquiry to end of our trip to Vietnam and Cambodia, the entire experience was exceptional. Our agent, Keith was extremely professional and helpful in adjusting a private tour to fit our interests. No detail was missed. As an example, our food preferences were communicated to our guides and were fulfilled everywhere--in Hanoi on a street food tour, on an isolated river or at a dinner in a country villa in Cambodia. Our guides were knowledgeable and accommodating and made sure we had the most complete experience at every stop.
Jackda sent us helpful documents clearly outlining flight and tour itineraries. Hotel choices were exceptional--excellent locations , amenities and staff. One even included a secluded villa with our own private pool.
Without question, I would again use Jacada's services for another trip.
Lily at Jacada Travel arranged a flawless journey for my daughter and I. From the meet and greet at the airport on arrival, to all our accommodations, tours, and transfers, everything went perfectly. The Santa Cruz11, Lily’s recommendation, was the perfect way to explore the magic of the Galápagos Islands. Thank you to everyone who made this a trip of lasting memories! Jacada and Lily have my highest recommendation!
Our family traveled to Vietnam using Jacada Travel’s services. We couldn’t have been happier. Everything was planned for perfectly before and during the trip. Not a detail was forgotten and the trip was effortless for us. All we did was enjoy. Keith went above and beyond to ensure that we all had a fantastic time. I will be using their services to book our next trip.
Excellent. Kate listened to what I wanted and planned a worry free, easy vacation through the Maldives and south India. I would recommend Jacada with no reservations.
Excellent experience with Jacada, through a complex custom itinerary of private drivers and guides. One minor snafu with train tickets, that was dealt with quickly and efficiently. The rest of a nine-day trip in Portugal and Spain was flawless. Three out of four hotels were excellent, the other was good.
Jacada is not inexpensive, but worth it.
This was a vacation with many moving parts and a lot of logistics. Yet, everything worked like a charm and all connections worked without a hitch. This allowed us to enjoy our journey from S. Africa, through Namibia, on to Botswana and finally to Zimbabwe and Zambia without requiring us to run down loose ends. And all hosts were amazing. Truly a memorable vacation! Jon and Jacada we than k you.
Our trip to Peru was absolutely fantastic. From setting all the itinerary up (with Susann's and Berni's great help) to the warm reception while there and all the way to getting to know a wonderful guide like Edgar that took such good care of us for the entire stay.
A fabulous first time experience in a marvelous place with the nicest people around taking good care of us.
Highly recommend to everyone.
Everything was so well arranged. The accommodation was fantastic, the guides friendly and knowledgeable. We had a wonderful holiday in Peru and Brazil.
Highly skilled and knowledgeable. Jacada takes care of ALL of the details - big or small. The result is always a memorable vacation that is flawless.
When travelling to a foreign country, safety can be a major concern. Jacada Travel made sure that our travel arrangements were never in doubt. Also, all of the elements of our trip were of the highest quality. We had a great time.
We had an outstanding custom tour in Japan planned by Kate and her team right during the cherry blossom!
My employer recently implemented a sabbatical policy which allows for a four week paid sabbatical every five years. With plans to take my sabbatical in 2018 and New Zealand at the top of my travel bucket list, I reached out to Jacada Travel to plan a memorable four week New Zealand holiday. Travel consultant Katie Holmes was a pleasure to work with and was incredibly helpful and knowledgeable - especially given she had lived in New Zealand for four years. Katie spent a generous amount of time helping me plan my four week long holiday - booking amazing accommodations, some wonderful excursions, as well as my rental vehicle. She also made some excellent recommendations for sight seeing, activities, and restaurants throughout New Zealand. Everything was seamless from the upfront planning to my entire trip from the moment I arrived in the Bay of Islands to when I left Queenstown. This is my fourth time using Jacada Travel and they never disappoint. I highly recommend Jacada to anyone looking for luxury travel and an unforgettable travel experience.
At the start I will say that Jacada are not the cheapest you will find, but we initially chose them because of their complete attention to detail, their flexibility and their complete understanding of our requirements and were we glad we did!!!
From the start and throughout, the whole experience was seamless, our every whim was catered for in exemplary fashion and we experienced the best of everything South Africa had to offer, from Capetown, The Garden Route (the Plettenberg Hotel was amazing), The wine Region, The Kruger, Rovos Rail and Victoria Falls, everything was beautifully organised and every detail attended to.
Jonny Humphreys and Angela were just great and we appreciated their attentions throughout the trip with little notes in our hotel rooms to welcome us and offer advice specific to the region, a very nice touch.
They even booked a meal for us at a top restaurant, The Food Barn, on our return from Cape Point and what a meal it was!
We are well seasoned travelers to all parts of the world but without doubt this was the best organised and most amazing experience.
Katie and the staff at Jacada did a great job selecting really wonderful B&Bs and hotels for us. The drivers we had were so informative and helpful.They accommodated us when we asked for something unique--a lunch reservation to celebrate our wedding anniversary, a special garden tour.
However, when we were confronted with dealing with Cyclone Hola on the North Island, it was a little hard to get advice about what to do. We had to resort to making our own arrangements to fly out of Auckland to Christchurch in the wake of the cyclone.
thoughtful and complete planning - Jacada provided a trip of a lifetime
Jacada Travel exceeded all of our expectations during our recent vacation in Japan. Their planning and scheduling reflected an accurate, perceptive understanding of our family's wishes. Jacada's execution was flawless. We were spoiled daily with top guides, detailed instructions and helpful tips. As the trip proceeded, it became obvious that Jacada put in a lot of hard work and skilled planning behind the scenes to make our trip easy, luxurious and a truly memorable experience.
Excellent attentive agency to deal with
