Testimonials
First experience with Jacada, and they did an incredible job. I already have our next trip lined up. amazing job!! It was such a special experience.
The trip was great! My husband and I had super fun and wonderful in Chile trips. We love Chile more than any country we had visited on last Oct.-Nov. and hopefully we will have a chance to visit here again! We miss Chile already! People are very nice, Food was amazing and the natural was so unbelievably!
Thank you so much Emily and her team to made our dream bigger than we thought and came true :)
Our Tanzanian Safari was an absolutely amazing experience. Tessa Van der Walt at Jacada flawlessly planned our adventure and it was executed to the highest standard. Tess was always just a phone call or e-mail away during our trip, although we had no reason to contact her other than express how happy we were! The people we met were interesting, wonderfully accommodating and truly invested in our enjoyment of our time in Africa. Each area we visited offered a different environment and we were able to see more animals and birds than we could ever imagine. The reserves and lodges were amazing, and each very different from the other. This allowed us to experience each area we visited a little bit differently, but they were always a seamless blend of luxury and adventure.
I don't often review our travels, but this trip was beyond our wildest expectations and we are already eyeing a return visit!
Iceland adventure was amazing with Jacada arranging everything. If you want to experience more than what every tourist can easily see contact them - you won’t be disappointed. Hanna was fantastic to work with and very knowledgeable. Just an over the top experience from first contact through arriving back home!
A great team put together an amazing journey for us. Also, support during the trip was outstanding.
They had very good accommodations, tours and suggestions as to how to best spend our time in Australia. They were very accommodating to all requests and changes and all their people were very easy to deal with.
Only area that could have been improved upon was logistics, ie flight times with regard to maximizing times. I would definitely use them Again and highly recommend them.
My wife and I had a wonderful time in Hong Kong! It was a last minute trip, but the team at Jacada Travel went above and beyond to make our trip happen with such short notice! We will be using Jacada Travel for our future travels!
We chose to travel with Jacada for our Indo-China trip end of October. We had chosen to visit a number of cities throughout Vietnam, Cambodia and Laos. The team at Jacada were able to tailor the trip around our requirements and included a number of activities and must-see sights. All the way up to the few weeks before our travel we kept receiving reminders, updates, even a personalized booklet including our photos and the trip information and itinerary which kept us excited and looking forward to our trip. Impeccable attention to detail, truly an amazing experience. I can't wait to book with them again!
We took a trip through SE Asia for 19 days. Everything went off without a hitch. Even though several flights were delayed, our guides were always waiting for us at the airports. Our guides were all exceptional; they were all so knowledgable about every aspect of their area, including history, culture, food, current political climates, architecture and travel to name just a few. The entire trip was well within our budget. We were able to see everything we wanted to see as well as some wonderful additional places that Jacada recommended.
My wife and I decided to go out of the country for the first time in 7 years. We had never been outside the US except for the Caribbean and knew we would need some help planning a vacation because we chose South Africa and this was to be by far the most exotic, remote and foreign vacation we'd ever taken. During our search for a travel agent we stumbled upon Jacada and after researching them and a couple other agents, decided we would entrust Jacada with planning our experience.
Best... Decision... EVER!!
Jacada's ability to truly listen to what we hoped to get out of the trip and bring that exact experience to fruition was astounding. Our accommodations were both intimate and luxurious (beyond our wildest dreams). Our personal guides were as friendly and knowledgeable as we could've hoped for and the planning and execution of our trip went off without a hitch, from the private transfers to the domestic flights to the dinner reservations (well almost, more on that below). We were waited on hand and foot by everyone and were really made to feel important, more so than we deserved.
Where Jacada's true colors really shined were when we encountered our only hiccup of the entire trip. There was a breakdown in communication somewhere with regards to a dinner reservation that Jacada made on our behalf and the restaurant was expecting more people in our party than what showed. The restaurant stuck us with paying for the "absent" parties. Upon notification, Jacada went right to work on resolving the issue and by the end of our trip, they had seen to it that our money was refunded to us. It's hard to imagine another company showing the level of professionalism and responsibility to their clients as Jacada showed us with this unfortunate situation.
If you are looking to take that once-in-a-lifetime vacation and are overwhelmed with the thought of planning it yourself, trust Jacada. They will plan the ultimate vacation for you and there's no doubt that every moment of the trip will surpass your expectations.
My wife and I will absolutely be using Jacada again in the future, hopefully sooner than later!
From my first e-mail inquiring about a trip, Jacada Travel was nothing but helpful, knowledgeable, dedicated, friendly. From start to finish they helped us create an itinerary that was perfect. Our trip was catered to our wants, and they gave input on each excursion/portion of our trip. Never once did they push any agenda or extra tour on us. The guides were all great, they really helped teach us about the cities we visited, and helped us be relaxed and have an amazing experience at all times.
Wonderful experience.
Jacada Travel is the way to go! Our trip to Peru was amazingly planned. We had such a wonderful trip with excellent guides and just the right mix of activities and relaxation time. Dinner at Central in Lima was exceptional! And we loved the culinary experience in Cusco. Every detail was managed for us so our one and only job was to enjoy our time.
Thank you Lily, Berni, and the entire Jacada Team for making our Peruvian experience truly an experience to remember.
We recently went on a 2 weeks IndoChina trip which included (Vietnam, Cambodia and Laos) the hotel selection, the tour guides and even the recommendations were on spot. The itinerary that was designed to us was very good and it met our expectations. They did an excellent job with picking the hotels and doing all internal flight bookings.
Keith who was responsible for our travel design was very responsive and gave us good advise on what to see and where to go.I enjoyed the small welcome notes left in different destinations by Keith and he kept following up on us during our trip to make sure that everything was all right.
GREAT COMPANY TO WORK WITH, THEY MADE THE PLANNING OF MY HONEYMOON VERY EASY AND FLAWLESS. THE HOTELS AND ACTIVITIES THEY RECOMMENDED WERE GREAT AND FIRST CLASS IN EVERY WAY.
Experience like no other! Everything was planned perfectly and incredibly personal and exclusive. From airport transfer drivers to tour guides it was impecable. Can't wait to take another trip with Jacada.
Thank you!
Taras and Laura
We have been fortunate to travel quite a bit, but nothing has compared to our first experience with Jacada Travel. Our guides were both knowledgeable and friendly. We greatly appreciated the personal stories they shared with us. Every aspect of our trip was top notch and worth every penny we spent.
Our trip to South Africa in October was absolutely amazing. It was not just a trip, it was a piece of art of our emotions and memories created or , may be better to say, " designed" by Joyce. Everything was beyond and above our expectations! Thank you, Jacada! We are looking forward to our new experience with you - Christmas and New Year in Iceland!
I do not normally write reviews, but I have to make an exception when a firm more than exceeds my expectations multiple times. I have now worked with Jacada for three trips, to three different continents, and I can unequivocally state that they are experts at what they do, which is to create incredible travel experiences that will give you lifelong memories. Everyone I have worked with at Jacada, most recently Em, have listened to what we were looking for, and crafted itineraries that surprised us, exceeded our expectations, and left us waiting for when we could plan our next trip. Jacada is my example of what a world-class travel agent should be: knowledgeable of all the little things that will enhance your trip in ways you could never anticipate; focused on paying attention to who you are so your trip is personalized to you; and connected to the local guides, destinations, and street knowledge that give you a unique, individual experience. I have worked with other travel planning agencies in the past, and Jacada is at an entirely different level of creating experiences that are unique, treasured memories. Cannot recommend highly enough.
Excellent service and our guides in Puglia were top-notch!
Jacada planned a very special trip to Iceland. We had an amazing trip with excellent guides and activities. Every detail to accommodate our wishes was done.
We thoroughly enjoyed our trip to Morocco planned by our expert travel agent Em Hunter and her support staff. Thanks Jacada I will definitely use your agency again.
First time we used Jacada Travel... WONDERFUL experience! Tended to our every need!!
Emily Opie helped us plan our trip. She was AMAZING. Very responsive and planned a wonderful honeymoon. Would definitely recommend and use again.
Trip to Peru & Ecuador. Jobi and her team, both in HK and in South America, made sure that this was a truly memorable trip.
Jacada have helped us organise the holiday of a lifetime...firstly by listening to what we want they were able to tailor a trip to our requirements.
Local people on the ground turned the skeleton trip into something really meaty...icing on cake etc etc...we ended up with a wonderful experience...that met our every expectation.
One of the best trips we have ever taken! Extremely well planned, not a single issue, ran incredibly smooth from initial planning to arriving home. The guides and drivers in every location were insightful, helpful, and enjoyable, the accommodations were perfect and exceeded our expectations in every location, the tours were tailored to our interests easily. The trip was entirely stress free and with the goal of covering each country thoroughly enough so that we didn't leave feeling we missed anything, we finished the trip feeling we accomplished that goal. I highly recommend Jacada and we will use them again for our next big adventure!
Thanks Keith and Gloria for everything it really was a trip of a lifetime!
Monica and Stu
Jacada was perfect for us. Our honeymoon was a real success.
Congrats to Jacada team
Eric and Chantal
Our third trip with Jacada. This one to Chile, great hotels, seamless arrangements, personalized service as usual.
We have just returned from travelling to South America ( Galápagos, Santa Cruz Highlands, Sacred Valley, Machu Picchu, Guayaquil, Cuzco, Lima). From the initial contact with Lily to the scheduled follow up call and all the travel between, the experience was beyond expectations. We felt truly cared for and welcomed at every stop with seamless airport pick ups, hotel check ins and guided tours. The accommodations were exceptional, the guides knowledgeable, professional and engaging and the excursions planned excellent and not so rigid that we could not alter them according to our likes or feelings that day. Our trip was completely stress free because of Jacada, allowing us to focus solely on the reason we were there and to return home with memories to cherish. I would not hesitate to recommend Jacada and know we will now use them exclusively for further travel.
Would recommend Jacada without reservations. Excellent service and choices.
You are in the BEST hands with Jacada travel!! Thank you Jonny Humphries and team for booking our once in a life time trip to South Africa! They thought of every detail and then some. We had a personal note at every hotel, every hotel knew our likes and dislikes. If we had any questions day or night we just email and they responded within 5 mins. The hotels, guides, drivers, and greeters were absolutely 5 star! I can not say enough good things about our experience. I would HIGHLY recommend.
Alex was very responsive to my clients' needs, including responding on a Saturday evening to a request for a different hotel in Madrid. He was also very helpful in putting together the itinerary.
I had an excellent experience working with Jacada Travel! It was an easy process to book, and the trip was seamless! I would definitely use this company again to book an international trip!
This is my second trip to South America organised by Jacada Travel and again like the first time, everything was just perfect!
Jacob Jewitt-Jalland was the designer and curator of my trip. In collaboration with Romanet Perez from the Chilean office, he developed and implemented an optimal travel plan that entirely met my preferences.
All the tour's details provided by the itinerary were carried out perfectly and precisely on time. In Chile, I met impeccable service and hospitality. All the team worked with me in the country did all their best and even more, making my stay unforgettable.
Being greatly impressed with my Charming Trip to Chile, I would like to express my true appreciation to Jacada Travel team for the outstanding job done. Thank you, folks!
We have travelled with Jacada on several trips now. They never disappoint. Our last trip to Spain was fabulous. Hana and her team put together an unforgettable trip. Top notch tours and the accommodations were unbelievable in each city. Great tour guides in each city also.
Great organization of my trip in Bali. Wonderful scheduled that was planned, great guide and driver there. Lots of attention and contact, follow ups and preparation by Keith and Gilda. Everything went smoothly. I had a wonder time and would highly recommend Jacada Travel.
It was a great trip with excellent services all the way around. Only reason for the 4 stars instead of 5 was the hotel. It was well located but did not have room service and the breakfast was not very good. The hotel at best was a 3 Star hotel. The rest of the trip was Fantastic all the excursions were great and the Golf my son and husband really enjoyed. Thank you we will be using you again.
Another fantastic trip organized by Jacada. We celebrated my birthday and on the arrival at our first hotel, i was greeted with a super yummy birthday cake and balloons. The itinerary suggested by Keith was spot on for how we like to see things and what we are interested in. I can't wait to plan my next trip with Jacada Travel
Our travel designer, Keith, was knowledgable and intuitive about creating the travel experience we were looking for. Our trip through Vietnam and Cambodia was seamless from start to finish. The guides, drivers and concierge were excellent. The accommodations were exceptional and the tours and experiences were a highlight of every day. This was our first trip with Jacada and we will definitely return to plan our next adventure.
A 35 day journey through East Africa and the Indian Ocean was flawlessly planned, managed and delivered. A fantastic vacation provided by people on the ground and in the background who really cared. Leaving us to just enjoy and experience the journey without any worries.
Excellent service, honest advice and smooth logistics. I have no doubt to recommend Jacada Travel to friends and family.
It is already our second time travelling with Jacada. And both the travel experience exceeds our expectations.
Byron arranged a Fantastic honeymoon for us to Slovenia. He made it a stress free experience for us by handling everything and being available to answer any questions we had which is priceless after the stress of planning a wedding. Thank you so much for everything thing.
I have traveled to Antarctica and Spain with Jacada over the past two years. George, Hanna and their teams have planned incredible trips for our family and take care of every detail. The memories they have helped us to create are priceless and I cannot recommend them highly enough!!
I always had a dream to visit South Africa and do a safari. Something I always wanted do since a young boy watching TV and going to the zoo. Last year, after much searching and research, I came across Jacada Travel. They had much to chose from, so I decide to contact them. Best decision I ever made. Tess from the Cape Town office contacted me and we talked about what I wanted and customized the a tour of the Cape Town region and topping off with a safari. I had nothing to worry about from the time I was picked up, to the time I was drop off at the airport. Every concern and detail was taken care of from Jacada arrangements. Loved South Africa so much, I reconnect with Tess for I wanted to see animals that I missed from last year and she help arrange two awesome safari camps and my cup runneth over in the animals I saw. If you want a Five Star travel encounter and have your dreams come true, then I highly recommend Jacada Travels. They help me have lifetime memories, that no one can take away from me...
Thank you so much Tessa van der Walt for making our vacation an unforgettable one! Our 16 days experience was flawless from the first moments that you started planning our private guided vacation to the end. The ultimate personalized, little details, special needs and interests were remarkably met because of your dedication and knowledge. It is without hesitation that we would recommand her and Jacada Travel. We have found the best “à la carte” travel professionals for our future holidays!
Happy travels to all!
I have now had two amazing vacations planned by Jacada Travel. I can’t say enough good things about them and have referred a lot of friends as well. I am not a planned vacation person but this is done so well that it can still feel quite spontaneous if that’s what you prefer. Jacada has found accommodation and tours that I would never have found on my own. Using them as made these trips truly feel like vacation since everything is well planned and effortless once you arrive
Jonny took care of everything for our trip and all his recommendations were excellent. We will definitely book with Jacada in the future. You can't beat the staff and the personal service.
Byron and his team at Jacada put together a fantastic dream vacation for me and my husband. Our bucket list Safari trip to South Africa and Zambia was perfect for us! Byron and I talked over the phone several times so that he had a good feel for the type of travel we prefer. We started planning the trip about a year in advance which helped Jacada secure wonderful accommodations for us. Our expectations for the trip were high, but somehow Jacada was able to exceed them! Every detail was executed to perfection. Not only would we book another trip Jacada, we have already recommended Jacada to two close friends.
First time using this company. Very happy with the arrangements on our trips. Nothing is perfect and sometimes the local tour guides or hotel is not perfect but overall we were well taken care of. They listen to my feedback well after the trip. Will hire them again for future
