Testimonials
First of all, we’d like to thank Kate for the amazing itinerary she put together for us. We had a wonderful time in both Borneo and Cambodia. Everything was seamless, the guides were exceptional and the properties were fantastic, especially the Borneo Rainforest Lodge! We felt we got a great flavor for what both countries had to offer.
Our experience was truly memorable and we wouldn’t hesitate to use you again and refer you to others.
Thanks for everything you did,
Sandra and Mark
My trip to Argentina with Jacada Travel exceeded my expectations for a comfortable, hassle free vacation. There was no point at which I ever felt without someone from the travel group to guide me, answer my questions or to show me interesting, off the beaten track locations in both Buneos Aires or Mendoza. My meals with the two guides in both places were memorable. In Mendoza, the guide stopped his truck and picked some figs from a road side tree - a grace moment. Jacada even provided an opening night opera ticket for me at the Teatro Colon. I highly recommend Jacada Travel and would happily use their services again.
Domenico Iaccarino was our driver and tour guide in Rome. We could not have enjoyed the experience more. Dom is very knowable, informative, personable and very funny. We would like to thank him, his company and Bruce Gabel of Sterling Expeditions for a fantastic trip.
Excellent trip very well planned. Guides were excellent and everything went smoothly. Exceeded expectations. Sarah was amazing!
I used jacada for the first time and now I’m spoilt. My travel designer Jess, planned the perfect solo trip based on what I wanted. The service I got before, during and after my trip was excellent. I had the best guide in Slovenia. If it wasn’t for her, I’d be for one, lost in the beautiful hills of Triglav national park. I’d also have no clue of all the stories and history of the things I was looking at. I highly recommend my travel designer, Jess, and my guide Mateja to anyone planning a trip to Slovenia.
We just returned from a 14 day trip to Vietnam. We traveled from Hanoi to Hue, Halong Bay, Hoi An, Nha Trang and Ho Chi Minh City. The pick-ups and transfers were seamless. Our hotels were outstanding at every destination. We loved the entire trip and very much appreciated how responsive and responsible Jacada was in the pre-planning and during the trip. I would highly recommend them!
From our first contact with Riki Ueda, our consultant, through to the end of the trip, we felt very valued as customers of Jacada Travel. Our trip was for a special occasion but we knew very little about the countries we were going to visit; add in mobility problems and we really need specialist advice.
Riki spoke to me for about 30 minutes to get a feel for our interests and attitudes so that she could put together a proposed itinerary. After further discussion, the itinerary was agreed. It was perfect. The hotels were spectacular; the trips were excellent; there was enough down time; and the quality of the local guides was superb.
There was one hiccup (quite a large hiccup and totally my fault) which occurred on a Saturday just as business was closing in Vietnam. We called the emergency number and our itinerary was rearranged to our satisfaction and relief within 90 minutes. I was already impressed with Jacada's service when everything was running smoothly, I was even more impressed after this.
I cannot recommend Jacada Travel highly enough. I am looking forward to using them again.
Our trip involved traveling to five different camps in Kenya and Tanzania, with multiple flights. Everything went perfectly. It was truly the trip of a lifetime.
Everything was well organized and well thought of.
I loved the flexibility of our schedule and our guide. Looking forward to future trips.
We used Jacada for our honeymoon to Malaysia and they exceeded our expectations. All of our accommodations were excellent and even had a little surprise waiting for us in our room at each stop. The itinerary they build was exactly what we were looking for and our guides and drivers were very friendly and professional. Sarah Kounnou, our Travel Designer, was fantastic to work with and truly made our honeymoon special leaving personal touches along the way. I would highly recommend Jacada and hope to use them again for our next trip!
How do I put into words a trip of a life time? I don’t say this lightly as I have traveled the world and been fortunate to experience many awe inspiring moments.
How did it all begin? My 34 year-old son, Anthony wanted to go to Nepal and asked me to come along to celebrate my 60th birthday. Nepal would not have been my choice. Thank God my son is more intelligent than I.
Anthony chose Jacada to put together a 10-day tour which included a four-day trek up Poon Hill, tours of Katmandu, a helicopter ride to Mt Everest’s base camp, and a two night stay at Chitwan National Park.
From start to finish we were handled with the utmost care. Professional guides that shared moments of wonder (a Bengal Tiger sighting, crystal clear sunrise on the top of Poon Hill, the celebration of Holi in Pukhara, picture perfect morning at base camp, tours of ancient temples) that left us feeling deeply connected… a new Nepalese family! I still cry when I look at my photographs.
The memories my son and I have from our time in Nepal will last forever in our hearts. Another bond that was created as a mother and child and we can’t thank Jacada enough for making it happen.
Recently, my wife and I travelled to New Zealand and Australia for a seven (7) week holiday. We utilized the services of Jacada Travel for the first time and we are extremely pleased with our decision. We found their staff to be well trained, informative and helpful. Our travel advisor, Jane Dumble was great. The information packages the concierge team provided were first rate and complete making it easy to know where we were to be and when. Everything went off as planned making the holiday stress free.
Even when weather created a problem with a washed out road and bridge prevention us from going to the Franz Joseph Glacier, their local tour operator, Christina, had us rescheduled in new bed and breakfast locations and a new route quickly and efficiently> It would have been a major headache without her help.
I highly recommend the team at Jacada Travel for your next holiday or adventure.
It was easy dealing with jacada. We were given one person to handle our account for this south America trip, making sure we were updated and reminded regularly. For every hotel we Checked into, they got messages and tour Reminders waiting for us either in our hotel room or via the hotel reception. Well done jacada. Thanks Jess and Berni!
We had a fantastic holiday from start to finish, all thanks to Kate and Gloria at Jacada Travel. The organisation covering hotels, flights, the many tours and little added extras was excellent and we always felt well looked after by you and the local guides. Thank you for organising a great holiday for us! We will definitely be using Jacada again.
Jacada’s attention to detail was outstanding!
All the accommodations were 5 star!
Communication via email, Phone, mail prior to the trip was very prompt and informative.
We were always looked after upon arrival to all of destinations within Thailand and Cambodia, never left to wonder what we were to do or where to go because someone was always waiting to guide us through.
The itinerary was tailored to us, and we had adventures and life experiences that we would have never even known existed if it weren’t for the contacts Jacada has with the local people.
We felt safe in every situation and totally relaxed and enjoyed every minute of our vacation.
We are now looking at booking a trip to Africa in the next couple of years, and Jacada will be who we book with.
Highly recommend Jacada!
Thanks Kate and Thanks Wing.
Regards,
Barb and Darin
Very easy to deal with. Beautiful literature. Great communications. Flexible in massaging itinerary. Good background info. Excellent accommodations. Some vehicle travel timings a little off. All in all our trip to Sri Lanka was a great success.
Attention to details and local knowledge was outstanding in planning our trip to India and The Maldives
From start to finish we were treated very well
The guides and drivers were exceptional and the hotel choices outstanding
Having someone with a sign with your name on it at the airports is worth every penny!
Helpful, knowledgeable, able to accommodate our requests, quick response time in answering questions or making changes to our itinerary. Travel agents attentive and caring.
Just returned from a fantastic fast paced 17 day trip to Australia. Could not be more pleased with the effort of the Jacada staff. Great to work with in planning and extremely responsive to our request. Great recommendations. Jane and Wing certainly earned five stars. This was largely a private tour and the accommodations, food and experiences were excellent and beautifully organized. A truly amazing experience. We do not hesitate in giving our strongest recommendation.
Jacada has planned three amazing trips for me now and I can’t wait for them to plan my next one. Their attention to detail; excellent communication (both before and during the trip); and the unique, custom experiences are unparalleled. I’ve recommended Jacada to many friends and will continue to do so.
Jacada nailed it!
Jacada and Jane D did a fabulous job of arranging a 3 week trip to Australia for my wife and I. We spent time in the following areas: Melbourne, the Yarra/King Valley/Nagambie areas wine touring+tasting, hiking in the mountains of Tasmania, enjoying the Freycinet area of Tasmania as well as Hobart + its environs, and finally Sydney....all the logistics per hotels, transportation, guides, etc worked out perfectly and our experiences were terrific. We highly recommend Jane D and the Jacada team !!
Jacada is always reliable in selecting great guides and planning seamless vacations - we never have to worry about anything!
Thank you Riki for taking us on a memorable Costa Rican adventure! As always, we end our Jacada vacations longing for more.
We have taken two trips with Jacada - to Peru and, recently, Sri Lanka. Jacada does an excellent job in trip planning and delivers extraordinary results on the ground: destinations, accommodations, meals, guides - all top of the line. And they have demonstrated flexibility to meet our needs and desires. We highly recommend Jacada!
I booked with Jacada because of the professional service I experienced from travel planner, Jobi, during the initial phase of planning/customizing the private tour itinerary we wished for. She was patient and was very prompt in replying to our email queries. Because first impressions matter to us, our group (party of 4) decided to choose Jacada.
The Jacada service from the planning phase, pre-departure (with jessie and bern) and actual trip with our professional and accommodating guides, was generally a very pleasant experience. Shout-out and warm thanks to Julio (cusco guide), Ginny (buenos aires guide), Natalia (el calafate guide) and Marcelo (rio de janeiro guide).
To top it all, we were even treated with a few surprise experiences and thoughtful souvenir gifts from Jacada and their partner agencies during our trip which we sincerely appreciated and enjoyed.
I just find it noteworthy to include in this review that we had an unfortunate incident during the first day of our trip in Lima, as Miguel, our enigma city tour guide did not show up for our tour in the morning. Only to find out later that he picked up the wrong people in our hotel for his service which he only realized when he was halfway delivering the tour.
We were very disappointed about this incident, since we woke up early for the tour despite lack of sleep from our travel. We were then instead rescheduled for the tour in the afternoon so we sadly did not experience watching the sunset and view at the Miraflores malecon, which we initially intended to do. On a positive note, Miguel turned out to be very interactive and humorous, so we enjoyed his company all throughout the tour and later thought our short time with him was well worth it.
Also, the enigma outdoor picnic lunch at the Sacred Valley was another activity that did not meet our expectations because the tiny folding chairs provided were uncomfortable to sit on. There was more than enough food prepared- However, the taste of the food was not exceptional, but was ok for 4 hungry fellows at that time. Also, they could have chosen a location that did not have muddy surroundings and had at least stable flat ground for the comfortable set-up of table and chairs.
Apart from these two mishaps, we were definitely taken well care of, pampered to the fullest (from arrival at the airport to airport pre-departure check in assistance) and our little requests for flexibility in our itinerary were well sorted out by the guides.
Again, thank you Jacada!!!
Jacada Travel planned an excellent trip for my daughter and me. Our travel planner, Keith, made choices and suggestions that I otherwise would not have considered. He took into consideration our likes, personalities, and interests. As well he delivered a five star experience that stayed within my budget.
Our experience with Jacada was first rate from initial contact throughout our full trip. Our planner, Emily, quickly understood expectations and offered great advice that enabled us to organize the trip efficiently. The quality of hotels, airport transfers and all of our tours and tour guides exceeded our expectations. This was our first time using Jacada but will not be the last. We would recommend this company to anyone.
Our travel designer, Jonathan, offered excellent service and created a perfectly orchestrated package to exceed my family’s expectations. Before the trip, we received professionally created materials sharing our itinerary as well as excellent tips on travel (packing, visas, vaccinations, etc). The trip itself was flawless, we were always with a guide taking care of our every need. Flights, accommodations, and meals were all set - we just got to enjoy stress free. The actual locations chosen were superb and all the staff encountered along the way were kind, effective, and responsive. We would highly recommend Jacada and look forward to booking another journey with them.
From start to finish, JACADA, was there to help us pick the right resorts to stay at while we toured Australia. Our representative, Katie Holmes, was extremely helpful and very professional. She kept us updated with our itinerary and answered several questions that we had. The trip went very smoothly, with all of the resorts and hotels of a luxury level. All of our pickups and drop offs were first class and always on time. Katie was there at each of our resorts with nice notes and sometimes gifts that were much appreciated. We were extremely happy with dealing with JACADA and will use them in the future for other trips.
Very responsive and attentive to our needs. Planned the itinerary to perfection, tailored made to our request. Paid attention to smallest details. We felt well taken care of from beginning till the end of the tour.
I can not say enough about this company and our trip to Vietnam and Cambodia. Every detail was taken care of and Keith was able to put a trip together that hit every mark. We did so much more than visit the sights, we met the people and experienced the culture in a way I never dreamed was possible! Keith listened to my vague ideas and created the perfect itinerary - from the cities we visited, to the hotels we in which we stayed, to the variety of experiences we had. We got so much personalized attention - all of our tour guides were wonderful! I can not imagine having a better trip - exceeded our expectations. I hope I have another opportunity to travel with JACADA!
This was our first experience with Jacada though we had heard good things about the Company. Our trip to South America included Ecuador and Peru with the highlights being the Galápagos Islands and the Inca Trail. I cannot exaggerate how good Jacada was to us. Every need was taken care off including some we did not even realize we had. For example when we arrived in Lima Jacada surplus with a dinner reservation at one of the best restaurants in the City. All our guides were incredible and seemed to be well versed on us and our travelling style. Every hotel was amazing. Our intra country travel was carefree and perfect. We will definitely use Jacada again. But where too next ????
We had the perfect holiday in Vietnam, all thanks to the brilliant Sarah and Wing from Jacada! It was a special celebration for us and we had the most amazing 12 days. From the minute we started planning the itenarary to the time we said goodbye to our last private guide, everything was perfect! We stayed in superb accommodation, our guides were friendly, knowledgeable, on time and attentive to all our needs. The food tours were incredible, the sight seeing so interesting and we were given a new perspective on the people and cultural heritage of Vietnam! We can highly recommend Sarah and her team at Jacada, they are the best! Thank you from 4 very happy tourists all the way from the Southern most point of Africa!
Generally great in the planning process and good at resolving any issues that may come up during the trip. Prices could be cut down significantly though.
In my view, simply the best. We have done 3 trips of one month or greater with Jacada and are in the planning stage for a 4th. I trust them for their execution, creative ideas and advice.
Excellently prepared tour specifically designed for our interests. Excellent guides and all specific requests were attended to.
Excellent experience as our trip in Argentina and Patagonia organised by JacadaTravel was more than we were expected. Special thanks to Susann Pietschmann, our travel architect and the best guides of this beautiful country who made our trip an unforgettable memory.
Jacada is fully recommended from us and we are thinking already for our next destination!
From the first spark of hope in making a family journey to Japan, Jacada actualized a dream come true. Our interests were listened to and woven into our trip at every turn. Authentic experiences were seamlessly organized, with built in rest and open time just when it was needed. We were never left without care and guidance, as at every crossroad in our trip there was a kind, knowledgeable guide who would warmly greet us and stay with us until we were on our way. Because Jacada took care of every detail and anticipated every possible scenario, our family was able to enjoy the immersion without the inevitable stress that arises when navigating a foreign country. Our guides were incredible people who we enjoyed getting to know and learned so much about history, culture, religion, and modern life from. Our children were delighted with a few pop culture experiences we planned which balanced visits to heritage sites and Shrines. Jacada took into consideration our age and interest ranges and delivered a little bit of everything. My husband has been waking up each morning since we got home telling me he misses Japan and is already dreaming about what he wants to do on our next trip there. My 12 year old daughter had the best reaction though on our first morning home, "Mom, can we sell everything and travel the world?"
My husband and I have traveled extensively and I usually book it myself. We decided to go to Chile and I found Jacada Travel. We booked a 24 day private tour through them and they were amazing. They are a top notch company from our concierge team Lily and Berni to our tour guides to the accommodations they chose.
At one point towards the end of our trip my husband threw out his back. With one phone call and a couple of hours later we had flights changed hotels changed and what could have been bad wasn't even a hiccup.
I didn't have to think of a thing except enjoy myself which is a way a vacation should be.
They are the best and I will use them for all my trips.
We have done 3 personalized trips with Jacada and have been nothing short of impressed! Every detail from beginning to end is taylored to our wants with meticulous attention to the details. The hotels they choose and the locations we would never have known about in the regions we travelled have been ideal. They combine luxury travel with unique experiences. They provide an experience, not just a trip.
Great service ,Jacada!
Jane did an amazing job of building our itinerary for New Zealand's South Island. She struck the right balance between adventure and luxury. We'll be back again!
Everything pretty much went like clock work and they were easily assessible for any questions
Jacada did a top notch job organizing our family trip to Chile. All the details were looked after eliminating any potential travel stress. The accommodations were top notch and the service was fabulous from start to finish. We had the trip of a lifetime filled with so many amazing memories. Highly recommend Jacada and their team!
Keith was amazing. He was on top on all details and very responsive to all queries. I would highly recommend the company. Fantastic trip to Japan with every last detail perfect.
My spouse & I recently visited Thailand, Cambodia & Laos. The trip was arranged through Jacada Travel. Every little detail was masterfully plotted out. The hotels were superb & welcoming. The guides & drivers were always prompt, friendly efficient & very knowledgeable & went out of their way to make us feel welcome in their home area. Their insight into the local history, sites, people, scenery, customs & food were invaluable. Each time we checked into a new hotel, there was a nice welcoming note from Keith of Jacada Travel. There’s no possible way we could have seen or done as much on our own, let alone enjoy ourselves doing it...
Thanks SO much to Keith & Sarah for setting up SUCH a wonderful visit to South East Asia. We would do it all again in a heartbeat.
Marty & Char L
Our trip ran like clockwork. It was very well organized and recommendations were spot on. Expectations were high and they were exceeded.
Jacada did a great job planning our trip to Iceland. I particularly liked the hotel selected for us in Reykjavik. The guides were very friendly and knowledgeable, and we really got along well with all of them. The vehicle provided was top notch and comfortable. Jacada did a good job including the activities/elements we requested. I would definitely consider them for another trip requiring a guide or a lot of logistics.
Jacada Travel is fantastic !
Our coordinator— Sarah Konou — was
wonderful !
Jacada certainly lived up to our expectations and beyond —
Nima and Suvas Desai
Every single detail is taken care of. And their expertise on the areas of travel is amazing.
