Testimonials
Jacada Travel created us an amazing trip to Italy for my wife and I. All i can say is "WOW" all the private tours and tour guides, the hotels and restaurant choices all exceeded our expectations by far. This was our first time using Jacada Travel and i can tell you we will absolutely be using them on our next adventure! They planned out everything for each of our 12 days down to the pick up times at our hotel for the days excursions and duration's when we would be back at our hotel and the attire requirements for the day and evening which was so helpful. From the moment we arrived in Rome to the drive to the Amalfi Coast to the Island of Capri and train ride back to Rome from Naples and everything in between we were well taken care of. When we landed in Rome the moment we exited the plane we had a person from Jacada right there which took all the confusion away as to where to go not to mention bypassing all the long lines and when we fly back we had the same service once we arrived at the airport we had a person from Jacada right as we got out of our vehicle...and let me tell you the lines were crazy long "it was nuts "and they got us checked in and we were able to bypass all the long lines again making the end of our trip so relaxing. We wanted High End Travel with Top Notch Service "The Best of the Best" and we are pleased to say Jacada provided it! A trip we will remember for a life time! Thank You!
Rebecca was incredible to work with! She was so patient with all of our changes! She went to great lengths to make sure our trip was perfect. 10/10 would love to work with her again.
It was one of the best trips ever. I cannot think of a single thing to improve on. Excellent guides and a well planned trip.
Zoanne Landry
Working with Byron Thomas of Jacada Travel was a pleasure. He took the time to listen to what my dream vacation was and planned everything accordingly. His knowledge of Africa made it possible for him to interpret our wishes into a perfect trip, Kudos to Byron and the Jacada Team. I would not hesitate to use Jacada for my next trip.
We were able to experience the Singita Lodges (Kwitonda, Mara River Tented Camp and Faru Faru Lodge) - all were SPECTACULAR. I can’t rave enough about Singita. They were warm, welcoming, and made us feel at home from the moment we walked through their lodges till the moment we left.
"B+"
When Jacada is at its best, it is truly a magical experience. It is not easy setting up dozens of interfaces and events and both Em and Melania did this very well. They cared deeply about pleasing us.
Perfection is difficult to achieve though and I don't see that they have 100% control over all their partners and misc. personnel.
Example 1. Most of their guides are top notch pros, but not all. We purchased a gift in a Switzerland gift shop ($20 item) and left it in the limo. I emailed the guide when we returned to the hotel and asked her to see if she could get it back; it was a sentimental gift that my wife's daughter had requested. Though it was inexpensive it meant something. She did not respond. The next day she said nothing. I asked about it and she said, "Oh, the driver had already left so I couldn't ask him." She did not care a bit. The driver (whom I tipped generously) had to have seen the package and he simply kept it instead of making a phone call.
Example 2. Most of the time their pickup and driver coordination is perfect but not always. The driver in Tanzania picked us up from the airport at 11 PM and attempted to take us to the Legendary Lodge. He spoke almost no English. He got very lost for maybe 20 minutes and did not communicate what was going on. We were in a remote area of a rundown neighborhood and he was backing up into alleys and driving over unpaved roads and ruts. He stopped at a dimly lit house and talked on his cell. He did not have a professional dispatcher controlling him. He was winging it. He did not tell us what was happening and my wife and I were very concerned. Frankly, I was freaking out inside and was one minute away from demanding we go back to the airport. He did find our lodge though and all was well but this was an unnerving experience.
Overall, I will give them a "B+". I will probably use them again.
Great customer service and excellent attention to please travelers. Jacada team goes the extra mile.
We gambled, not sure we should trust Jacada. It was a foreign company we found on the internet, but they offered individualized personalized travel that we wanted for a trip to Tanzania. Well, let me reassure you, it was worth every penny paid. Jacada has been amazing and the attention to details was great. Nothing was overlooked. Emily proposed an itinerary based on what we wanted and the duration of the stay. She then worked with us as we fine tuned it. Angela helped with all the paperwork and insurance details. Our trip exceeded our expectations. I highly recommend the FaruFaru Lodge in the Grumeti Reserve. Amazing room, amazing food, great service, and a watering hole right there that the animals come to almost non-stop. And take the dawn hot air balloon ride! What an interesting fun way to see the animals.
Thank you Jacada, Emily and Angela. Our trip of a lifetime was exactly that!
My husband and I finally checked off one of our bucket list items with the wonderful help of Kit from Jacada Travel. Their highly personalized and professional level of service exceeded our expectations and made things extremely easy for us. I would highly recommend them to anyone who is looking for the perfect trip .
My husband and I used Jacada Travel to help plan our dream honeymoon to Peru and every step of the way they exceeded our expectations. From the moment we reached out to express our interest, Susann (our travel designer) spent time to really get to know both of us and craft the ideal trip. There was plenty of information ahead of time and the staff at Jacada made sure that all of our questions were answered promptly. Once we arrived in Peru, every person we interacted with --from the airport pick ups to the drivers and tour guides were kind, helpful and made our trip that much more enjoyable. A particular shout-out to Ronald from Enigma Tours who took us on a journey through the Sacred Valley, Machu Picchu, and Cusco -- he was incredible. All of the accommodations were also top notch, and just the little touches along the way made the experience feel so special. In addition, Jacada helped get us restaurant reservations ahead of time so we were able to dine at Central in Lima -- a once-in-a-lifetime experience and something that no one should miss!
We feel so lucky to have had the opportunity to go on the this trip and we are grateful that Jacada made it such a special and unforgettable experience!
5 Stars
From the moment we arrived at each of destinations, Jacada arranged for the easiest of transfers from the airport to our luxury hotels with a terrific car service. The representatives met us directly outside our gate, assisted with our luggage and walked us to our private car. Each hotel was beautiful with A+ concierge service from check-in to check-out. The entire trip was effortless and most comfortable in all ways possible and Em and Angela from Jacada did an outstanding job in making this all possible. I highly recommend Jacada for all of our travel needs and will definitely call upon them for another amazing journey.
F and L Lepoutre
Hanna was very flexible in creating various potential itineraries for us and we had a fantastic trip! All of our guides except one were excellent and Jacada gave us a discount on that excursion. I would definitely use them again!
This was my second travel experience with Jacada. Last fall my husband and I visited South America, which included travel to the Galapagos Islands and Machu Picchu and I have now just returned from a gorilla trekking adventure in Rwanda and safari in Kenya with my adult daughter. My first experience with Jacada was beyond expectations and the second certainly did not disappoint. Rebecca’s service was exceptional from our very first contact. She tailored the trip exactly to our needs, wishes and budget and offered helpful tips and suggestions to make the trip as memorable as possible. She even included thoughtful gifts for my daughter’s young children that were related to our visit to the Elephant Orphanage in Nairobi. The itinerary, internal flights and transfer pick -ups were seamless so that it was a completely stress free holiday. Her accommodation suggestions were superb. We were fortunate to be one of Jacada’s first guests to the newly opened Sangita in Rwanda and it was stunning! Rebecca and extended Jacada staff as well our knowledgeable, professional and friendly guides and lodge staff all worked together to create unforgettable memories for my daughter and myself. I will definitely be booking a third trip with Jacada..
Jacada Travel was excellent not only in their ability to personalize our New Zealand itinerary, but also in the service provided by their team as well as accommodation and tour guide selections. Their country liaison, Debbie, was extremely helpful while we were on vacation. Truly, a customer-focused oversight throughout the planning and during the trip. Thanks you, Jacada!
Keith, Gloria and the rest of their team could not possibly have done anything more to make our Vietnam/Cambodia trip more incredible. Everyone and every place knew our food ticks, my birthday and so very much more I can’t list them all. There was not a bad meal, guide tour or hotel. We cannot recommend them more highly, if there were ten stars they would have it. We will definitely use them again in the future.
Jacada Travel organized an amazing trip to Sicily for my wife and me. The hotels were all perfect (especially the Belmond Villa Sant'Andrea in Taormina), the guides were both informative and engaging, and the suggested activities were interesting and fun (particularly the horseback riding on a wine tour and cooking class in Syracuse).
As older adults it was important to us when planning a vacation that was more physically demanding, that we have time if needed, to rest. Being with a group would not permit that, hence our decision to seek a private escorted tour and we could not have been happier. From the moment we landed, until we departed, Jacada personnel were there and available to us. What an amazing trip! Every hotel was amazing with exceptional service. Every meal was so delicious and special, truly unforgettable. Our culinary tour was conducted by a chef who shared some recipes with me as we ate a perfect lunch. We will never forget the views which were breathtaking, the food which was so fresh and delicious, and the warmth and friendliness of the Peruvian people.
The trip was excellent. Murray and Heather from Jacada were very responsive to our interests, needs, and preferences. They planned a trip that matched our interests. Both of our guides were outstanding - adapting to our interests at every stop on the way. Basically, they helped us fall in love with Iceland. Thank you.
99.5 % of the trip was absolutely fantastic! We had one guide in Cape Town (Stion) who was less than top notch; one guide at Victoria falls (Alex) who was quite bad and the food/service at the hotel in Victoria falls was very poor. But... the Nelson hotel in cape town was beautiful; the safari far exceeded my expectations (our guide Rhu knew the area inside and out and found us amazing sites daily.) The mobile camps were very comfortable. The food in the bush was superb! People were so friendly and helpful and accommodating. I am still dreaming of Africa. It was a trip of a lifetime.
Great experience. the trip was organised in an excellent way. Everything was great. Really pleased.
We could not have been more pleased with the expertise provided by Tess and the Jacada team in the planning of our trip to South Africa. Tess took the time to listen to the type of experiences we wanted to have, the sights that we wanted to see, and then shared with us her extensive experience in making suggestions for additional elements to include on the trip. Prior to the trip, a detailed backgrounder on each of the cities and countries we were to visit was mailed to us, as well as a finalized itinerary (which was tweaked a few times over the 18 month planning period!). With the exception of one resort, each of the properties we stayed at met or exceeded our expectations, with Tess having briefed each property that we were celebrating our 30th wedding anniversary - such a nice and personalized touch! Where we did run into an issue, the staff manning the 24 hour emergency contact line were extremely helpful in working towards resolving the issue, including following up directly with the resort management. In addition, all the small logistical items ran like clockwork - our drivers was always waiting to meet us as scheduled, the vehicles were clean and well maintained, and the airport arrival staff were also always easily visible and very helpful. We can not say enough good things about our guide in Cape Town - Russell was absolutely fantastic, and the two days we spent with him were highly entertaining, as well as extremely informative. In addition, Justin and the team at the Dulini River Lodge were outstanding - literally every want or wish we had was taken care of, combined with a surprise celebratory private dinner! Thank you so much, Tess, for pulling together a once in a lifetime African experience for us.
Hit on everything, didn't miss a thing. Amazing trip. Highly recommend.
We selected Jacada after completing an on line search for a travel firm that we thought would meet our needs for a trip to South Africa. For the year prior to our departure Jacada attended to all of our logistical needs very professionally and thoroughly. However, we still did not know what to expect when we arrived in Capetown, South Africa. Suffice it to say we were overwhelmed with their service which started with us being the first passengers met at the airport by a Jacada representative as we deplaned. As we continued our journey from Capetown to the Winelands to Sabi Sands game reserve and finally Tongabezi, Zambia we felt as though we were receiving attention only meant for royalty. All the people working with or for Jacada were polite, pleasant and professional. We did not have to worry about a thing. Plus, the hotels/lodges we stayed at were first class and all the meals we were served were absolutely delicious. Additionally, the guides we had at all of our locations were extremely knowledgeable, courteous and fun. We cannot say enough positive things about our experience with Jacada.
Jacada Travel provides the market contemporary travel itineraries and arrangements for a new generation of holiday makers, who are tired of big groups, crowd of tourists and at your own pace leisures. Of coz, the wine and food aspects enhance the travel itinerary a lot. THANKS to the team of experienced travellers behind in planning all these trips.
We had a wonderful time on our "Royal Discovery of England" trip. Our travel designer checked all the boxes on our bucket list. She efficiently managed our sightseeing schedule, booking us in excellent hotels and making all our dinner reservations for us. We were transported to each location we visited in style, and we had the best chauffeurs! A very memorable trip.
Every step of the trip was carefully recommended and planned. A best in class travel experience.
Excellent service, hotel selections and guides. Top notch in every way
I wanted to take my wife on an Africa Safari for her 60th birthday. I contact Jacada travel and was put in contact with Em Hunter who had lived in Africa. Em put together the best trip of our lives. I have traveled to all 7 continents but this trip ranks above all the rest. We were treated like royalty at ever location we visited and transitioning between camps was smooth and flawless. I have nothing but good things to say about Em and Jacada. They made the trip incredible.
Everything was done for us and ready to go. It made our trip with four kids easy!
We were really happy with our entire trip and the guides and their pride in their countries. Everything that we booked to visit was perfect and so interesting. No complaints and only compliments.
Laurie and I truly enjoyed our recent trip through France, Italy,and Greece. Every detail was well planned and executed perfectly. Your hotel selections were perfect. And, always located in just the right place. Our guides were all fantastic. They were knowledgeable, friendly, and easy to work with. Everything was just perfect. And, FYI , the La Torre restaurant at the Castello de Nero Hotel inTuscany was truly an amazing dining experience. They received a Michelin Star.
Thank you so much for planning and executing such an amazing trip planned for our needs perfectly.
I have never used a travel agency before, I usually book my own trips but because it was Africa I decided to find an agency to assist me and I was very fortunate to have chosen Jacada travel.All I can say is Rebecca Cook pretty much held my hand throughout the entire process (and I truly needed hand holding). We had a number of transfers between Kilimanjaro, the Serengeti, the Masai Mara and Capetown. I was a little skeptical that everyone who was supposed to meet us would be there, that the bush planes would be there when they were supposed to, to my relief they were all there waiting. That was my biggest concern. For me it felt like a very complex trip and Rebecca made it run like clockwork.
The lodges, the safaris, the hotel, the guides, could not have been better. It truly was the trip of a lifetime.
During the planning whenever I had any minor issues, between Rebecca, Angela and Biron they resolved them instantly.
I recommend Rebecca and her team highly and I would definitely use them again especially when I plan my next big trip (China,maybe)
We decided to go to Ecuador last minute. Jacob put together an amazing trip in no time, fulfilling all expectations. Perfect choice of lodges and cruise, the guides were outstanding. Transfers between Quito, Mashpi, the Galapagos and the Amazon were very well organized. I would definitely use their services again! Thanks Jacob and the #jacadatribe!
Great experience from our initial contact with Byron until we returned to South Carolina. Exceptional in every way. We spent some time planning this adventure and were not disappointed. Lodges were first class and our guides/rangers on safari were knowledgable and made every effort make our safari enjoyable. Would highly recommend Byron Thomas and Jacada. We stayed 23 days and next time will stay longer. Marsha and Bill
A unique experience in Siem Reap
Carlos - our guide for the Sacred Valley, Cusco and Machu Picchu part of our trip - was beyond superb. He made the Inca culture and history come alive for my 21 and 18 year old kids. We were actually saddened when it was time to head for the Amazon without him.
Hanna at Jacada planned a dream vacation in Italy and France for our family. She thought of every detail to make our trip special - phenomenal tour guides and experiences, reliable and safe drivers, great restaurant recommendations from Michele, and gorgeous hotels in perfect locations. We felt so pampered and didn’t have to worry about a thing. I highly recommend Jacada!
Excellent service and knowledge. Helpul and professional. Provided excellent choices but perhaps a few more options on excursions could have been offered.
We loved the attention to detail that Alex gave us. This was our first trip with them and we did not have to worry about a thing.
Jacada and their partners on the ground in norway did a fantastic job planning and executing on our trip. Great mix of outdoor and cultural experiences, knowledgeable and personable guides, and it was a truly wonderful trip. An amazing assortment of fun ways to get to know Norway.
Another wonderful trip organized by Jacada
Amazing trip. Everything went very smoothly. Everyone from top to bottom was extremely helpful. My wife and I would have to rate this as one of the best trips ever. We are definitely using Jacada Travel for all future travels.
Our trip was South Africa --> Zimbabwe --> Kenya
Jacada's people are very knowledgable and passionate.
All details were well cared for.
We can't wait to go back!
My husband and I recently returned from a 7 day trip to Peru. I can honestly say that it was the best trip I have been on and that is in complete credit to Jacada.
First, the planning process was so enjoyable. Lily, my travel agent put together a great itinerary that was personalized based on exactly what worked for us. Closer to the time of our trip we were assigned a travel concierge, Berni, who worked so hard to make sure every small detail from restaurant recommendations, spa appointments, and small tours were perfect. While on our trip the planning was executed perfectly. The transfers were seamless, the hotels were top notch, and each activity was booked ahead of time without hiccups
When we arrived in Peru we were treated like royalty from the second the wheels touched the ground. Our guides helped us with everything from checking into our hotels, guiding us through the airports, helping us pick out the best dishes on the restaurant menus, and even recommending extra activities along the way that weren't on our original itinerary.
A few examples:
In Lima - our first night we stayed at the airport hotel as we were scheduled to fly out to Cusco the following morning. Our guide picked us up from the airport just to walk us across the street to help us check into our hotel. The following morning we were running a few minutes behind. He sat with us while we finished breakfast and had a great conversation. What could have been stressful in a different scenario turned out to be a lovely morning.
Nilo - our guide in Cusco and Machu Picchu was one of the most special people I have ever met. He was so kind and considerate. His goal was to make sure that we enjoyed our vacation as much as possible. Upon arrival in Cusco, he recommended a stroll through the market and helped us pick out fresh and local fruit to try. When I told him I wanted a poncho he made a stop at a local shop where we learned about how the authentic alpaca ponchos are made. He reminded us to barter to be sure we paid a fair price. He was already prepared with tickets for us to visit Moray and Maras (two locations I really wanted to see, but didn't ask to have them added to the itinerary because I didn't think there would be time). He was also our guide on our Incan Trail hike to Machu Picchu. He made sure to point out the best locations for photos. . He was so smart. I felt like we were learning the entire time we were with him. He was also beyond prepared. He carried lunch for us that was catered from a delicious restaurant in Cusco. He carried extra water, sunscreen, and bug spray. At one point we started having muscle cramps and he was prepared with electrolytes and fashioned walking sticks out of bamboo. I was also very impressed because he shared that he went home and did research on how best to avoid cramps so he can make recommendations for future hikers. We were supposed to hike Mt. Machu Picchu, but we were so tired we wanted to sleep-in instead. Without a second hesitation he reorganized our itinerary for the following day so we could enjoy a restful morning in our hotel. He was nothing short of amazing!!
We also really loved Marisol, who was one of the kindest women I have met. We spent the day with her while on a food tour. She gave us tips and tricks on Peruvian cuisine. She even recommended a cold brew coffee with pineapple, which is now a new favorite treat of mine!! There are some people that you just feel a connection to and I feel truly blessed to have met her. We even exchanged email addresses to keep in touch.
I could think of 1,000 other reasons why this trip was amazing. But the bottom line is that I will not travel outside of the country again without the assistance of Jacada.
Thank you so much
The trip to Africa was set up with consultation to be exactly what we wanted. The accommodations were excellent, the tour guides and the transportation were better than expected.
JacadaTravel set up meeting us at the airports, dropping us off at the hotels daily transportation and help within the airports from customs, check in and getting through baggage and ticketing was far better than expected.
Everything went smoothly which made the trip stress free!
The choice of tour guides and sites were excellent.
Jacada made our entire trip worry free and exceeded all our expectations. From the minute we booked the trip we felt we were catered to and special. I would not hesitate to go with Jacada for another trip like this.
Just a great experience from beginning to end. It was worth every penny.
Byron planned an amazing 12 day trip to South Africa for my family. We traveled to four different places and everything was coordinated perfectly. Additionally, all the lodges and hotels were great as were the tour guides.
Byron was also extremely responsive when we had questions both before and during the trip.
We highly recommend Byron!
We visited Norway on our honeymoon and Jacada Travel organized a phenomenal trip. There were many moving parts (walking tours, hikes, private boat tour of the fjords, ferry connections, etc.) and it went off without a hitch. My wife and I were impressed and would certainly plan another trip with Jacada.
Great trip, excellent customer service
Our Jacada travel experience was beautiful. While we have always been well informed self serve travelers, we were not as familiar with south east Asia and knew we needed help. We could have built a plan ourselves that would likely have cost about the same and have been no where near the experience or comfort that we had. Being able to communicate our goals for a holiday made the difference in building an experience that helped our family learn and grow together. Highly recommended.
