Testimonials
Jacada created an unforgettable trip for us in South Africa. The meet and greet at the airports (including expediter for visa formalities) , train stations and safari camps were seamless and made the transfers an almost enjoyable experience. Their choices of the safari camps were top notch and well worth the money. I plan on using Jacada for future travels and will recommend them to my friends and family.
Jacada made the trip easy! Wonderful accommodations, excellent guides, and very helpful people meeting us at every location! Will use Jacada again!!
Jacada took care of so many small details we would have never have thought of on our own. We had an excellent experience with all the tour guides, drivers and transfer agents.
We have always had good service from Jacada in the many trips we have fone
We had a one week holiday in New Zealand in October 2019 and Jacada Travel planned the trip to meet our needs. The team at Jacada provided us with a wonderful set of options that we could choose from and then, once we made our choices, made it all happen and within our budget. When weather conditions required us to re-arrange our plans, Jacada's local representative was proactive and provided great alternatives. We had a wonderful trip, much better than we could have planned on our own.
We had a great experience using Jacada to plan our trip!
Had a great time in Ecuador and thanks to the excellent arrangements made by Jess and Omar at Jacada.
They were very professional , efficient and very helpful.
Our second experience with Jacada Travel,after Japan,was to Mexico..two distant locations with totally different characteristics and again it was extraordinary..every detail was fulfilled ...excellent local team in Mexico,excellent central team in UK..
We had a blast for 1 week in Iceland with the family.
Great mix of luxury, adventure and great outdoors
Everything fell into place perfectly.
No rush during the trip, a lot of flexibility.
Not our first experience with Jacada and not our last
very professional, guides always on time, knowledgeable
we had 16 nights in Ecuador and Peru, all went very smoothly and was very enjoyable.
ps. the Peruvian highlands do take some time to get used to altitude!
Extremely memorable vacation with excellent guides & drivers along our route. Berni & Emily even arranged notes and gifts along our route to ensure we were knew that we were being looked after. Route was carefully designed to minimize altitude effects and avoid any potential ill effects. Lima-Sacred Valley-Cusco-Lake Titicaca-Silustani-Colca Canyon-Arequipa-Lima. A beautiful country and wonderful people. I highly recommend visiting.
Wonderful experience
The overall tour was great but the service was not consistent in all the hotels. The guides were knowledgeable but some stood out more due to their warm personality.
My Husband and I booked our Honeymoon through Southeast Asia with Jacada. I am so happy that we used Jacada. It was our first trip using this travel agency and it definitely will not be our last. The entire process was very professional. Our agent, Sarah, was very knowledgeable and helped me plan the most amazing custom itinerary. Sarah was extremely patient and kind and very quick will all her replies. When the trip arrived I was nervous because I had never used Jacada before. However, every part of the trip ran smoothly from the minute we landed in Singapore to the moment we left. All the accommodations were exceptional and Sarah went above and beyond to send welcome letters to each of our hotels for us. It was such a lovely touch receiving a thoughtful note each time we arrived in a new hotel. The drivers and guides they hired for us were all great. We thoroughly enjoyed our Honeymoon. We likely will always use Jacada for any upcoming international trips we plan to take in the future. Jacada is truly five stars!!! We can’t wait to travel with them again soon!
Our party of 6 city folks from Hong Kong was thrilled by the 5-day sojourn earlier this month. Despite all the preparation, mental and otherwise, Iceland was the proverbial jaw-dropper. 3 words to capture what we covered were; Vastness, Freshness and Friendliness. Firstly we were floored by the miles and miles of vast land masses, of unpolluted water, of emptiness .. not to mention the accompanying "loneliness" which surprisingly carried an appeal (at least to me) that outflanked the vulgarity of cities. Secondly we were surrounded by freshness, of almost everything and everywhere, starting with the beautifully cool air which is second to none. One cannot begin to describe it, one can only find out in-vitro. Thirdly it is mind boggling even to imagine only 350,000 Icelanders occupying 103 square miles verses 7,400,000+ in Hong Kong sharing 430 square miles. Icelanders are not gregarious by nature probably due to the stoic weather and Lutheran heritage but one can feel they are inherently friendly, welcoming and proud of being who they are. Their food scene somewhat reflects that. Standard Icelandic fare is limited with less flair but their chefs do well in what she is famous for eg Icelandic Lamb, Arctic Char, Cod and catch from her surrounding waters generally. Our party was impressed by and certainly grateful for the immaculate planning, organization and execution which made our short, far too short, visit unforgettable. We have only touched the tip of the icebergs, almost literally, when we visited the glaciers. There is no question Iceland deserves a Round #2. Incidentally a trip to Iceland is not complete unless you have driven a snow mobile on the glacier, preferably while it snows, amidst misty visibility. Not only can one brag about it one can share with grand kids over hot chocolates next to an open fire. Well done Jess and well done Team Jacada .. thank you!
Dora & Raymond Tang
It was a well planned itinerary with good guides and accommodations.
I would use Jacada again.
Oaxaca and Mexico City offered great history, food, culture, people, interactions, adventure and comfort. Upfront questions could have matched my goals better, but that doesn’t overshadow the overall experience, which was terrific. Jacada handled people on the ground so we always had a contact if needed. Hotels, guides and recommendations were good and we would use Jacada again.
Jacada planned our trip to Patagonia flawlessly! We only had 9 days of vacations dm Jacada was able to deliver an itinerary that hit all our must-dos and not feel rushed at all during the travel. Highly recommended!
Really a fantastic experience for us. It met or exceeded most of our expectations, and definitely made traveling in an unfamiliar environment comfortable and stress free.
Every detail was addressed by Jonny and his team. All transfers were on time, the hotels and itinerary were excellent for a first time safari. We also appreciated the slight changes that were made due to bush plane schedules.
Amazing trip that was everything hoped for and more. Series of experiences that made the trip very rich in terms of learning and memories. Jacada again developed a trip that addressed our interests and then followed through with their outstanding service.
Very professional, Good service mind and high standard
Highly recommend Jacada for tours of South America.
We had two highly successful trips in successive years.
The trips are all bespoke with really nice boutique hotels for accommodation and you are always looked after with your own private guide, even at all the airport check ins and arrivals.
They can and do cater to your individual needs and all the tours can be personalised.
Tessa and Angela did a wonderful job planning our 25th wedding anniversary trip of a lifetime. We put ourselves in their hands to select fabulous properties and they did not disappoint. Travel to and from cities and
lodges went smoothly. They anticipated our needs and provided that extra “something” to make this an unforgettable experience.
We recommend Jacada without hesitation!
Fabulous all around. Tessa who arranged it, did an incredible job. Her backups Angela And Michele were there when needed. Hotels, safaris, guides were the best anyone could ask for. Even connections were almost A.
Design and planning of the trip was well prepared and monitored. Local guides were well equipped and well presented. Variety of dinning experiences and different kinds of food added to the taste of the trip.
It was an excellent service. If the price could be lowered a bit, it would be super.
We have now taken 3 trips that were planned by Jacada and each one has not only been memorable but exceptional. On our last trip to Indonesia, we had a Guide by the name of Dewa in Bali that constantly went out of way to make our trip special and changed the agenda to meet our desires. I can't say enough about how it makes a difference.
In addition, the group at Jacada (Gilda, Jane, Jen, Sarah and Byron) are the best. From hassle free experiences to the personal touches - Jacada is Great!
As always, Jacada is kind, considerate, always thinks ahead and is understanding to the experience and the traveler. Our best moments have happened through Jacada Travel.
Every detail was handled to perfection. Murray and Heather put together a magical trip we will never forget!
Planned a last minute 11 night trip to Morocco with Rebecca. Her and her team were absolutely fantastic. We gave them a tall order in asking for booking on such short notice (and then changing the dates mid-planning!) and we could not have been happier with the results. Highly recommended.
Jacada did an amazing job of putting together our fantastic journey to the Galápagos Islands & Machu Picchu. We stayed in beautiful hotels, most of them Belmont’s. Our ship, the La Pinta, for the Galapagos part of our trip was very comfortable & the crew & guides were top notch. Our guides in Quito, Sacred Valley/Machu Picchu, & Lima were all very knowledgeable & helpful.
Beauty and customer service beyond belief!
We stayed at the Galapagos Safari Camp for four nights and it is an experience we will not forget. There are several things that made it special; the people, the location, the amazing “tent”, the tour guides, the incredible food and last but not least, Jacada Luxury Travel who planned and coordinated this amazing trip. Without Jacada, we would have never of known about Galapagos Safari Camp.
People: From the first second of arrival we had the best possible experience. Getting to the Galapagos is a bit of a journey but arriving at the camp you are greeted by a smiling face (Anabel, Andres, and Alejandro), a cup of local tea and a nice cold washcloth to refresh yourself. This was only the beginning of our experience. The staff knew us by name, engaged us always in conversation, gave us advice on things to see and were generally wonderful. The small number of guests makes it very intimate as there are only 9 tents at the camp.
Location: The camp is located away from the “city” and ports – it is secluded, silent and very private. I enjoyed the 20 minute drive to and from our excursions… it was a great way to prepare for adventure and discuss the fun we had on the way back. The camp is located in the highlands so can be a bit misty (at least when were there) but the lodge and grounds are really something to see. Ecologically designed to make a minimal impact on the island (solar water heating etc.) but made no impact on comfort or convenience.
Tour Guides: Fernando Zambrano is an amazing and super sweet naturalist guide. Very knowledgeable about every destination he took us to. Also very respectful about the wildlife and environment around us. My wife is very leary about snorkeling and almost didn't go. Nobody pushed her but the comfort she felt with Fernando, she ended up going snorkeling both times we went out. He held her hand the whole time and guided her to see a range of sea life including sea lions, sea urchins, lobsters, schools and schools of beautiful colorful fish plus a couple of white fin sharks (Thankfully my wife didn't see them). It was an epic experience for her as it was for me. I would definitely recommend purchasing a waterproof go pro if you don't already have one. One major ability of Fernando was to point out the amazing wildlife. My wife was able to get some of the most amazing photos that will be lasting memories of our beautiful 20th anniversary trip. When we toured the east side of Santa Cruz, we went kayaking and to our surprise, we saw about 20 sharks about 8 feet below our kayak. Pretty amazing to see and experience.
Incredible Food: Everywhere we went we were fill with amazing food! From the gourmet experience for breakfast and dinner at the Safari Camp (beyond amazing!) to the food on the excursions everything was top quality and delicious. If you like great food… trust me this is the trip for you!
A bit about Jacada: Jacada Luxury Travel was super professional from start to finish. Going to Galapagos was not our first time travelling with them and it will certainly not be our last. There was a bit of a situation about 2 weeks before our departure, Ecuador was experiencing civil unrest in Quito Ecuador. Jacada notified us of the situation and kept us up to date every single day. We did purchase the trip insurance and thought about cancelling but due to it being an indigenous strike and not a labor union strike, our insurance would not cover us so of course we waited for the strike to end and decide if we'd be travelling to Ecuador. We made the “investment” in travel insurance but shockingly the insurance would not cover a general strike! Advice, get the trip insurance where you can cancel for no reason. Just in case.
The insurance deal was a bit disappointing but Jacada stepped right in and provided alternate solutions such as skipping the tour to Quito and just going direct to the islands as there were NO problems in the Galapagos Islands. Thankfully the strike ended 5 days before we departed and we did decide to travel to the Galapagos Islands. We did skip the city tour in Quito and spent one night at the airport then traveled to the islands the very next morning. To my complete surprise, Jacada was able to get our money back for the two nights we missed in Quito and covered the night at the airport. It was certainly not expected but SO appreciated. Jacada has a wonderful reputation and super strong relationships with their vendors. My wife and I would like to give Berni De Luca a very special thanks for keeping us informed and calm through that very stressful situation in Quito. Of course many thanks also goes out to Emily Opie for arranging our itinerary.
We had a wonderful time and memories that will last forever. Thank you again to Jacada!!!
Ray and Lisa Kuczera
Travel connections, tour guide services and accomodations all exceeded expectations. The region was beautiful. The entire experience was fantastic.
Great Service. Very responsive. Lots of attention to detail and little addons to make our holiday a great success.
Experienced and thoughtful travel planning done in a collaborative fashion, for customized personal tours. Unique and off-the-radar sites and dining options are suggested and were much appreciated! Our tour went like clockwork - we felt very pampered and looked after.
We had an amazing trip including our wedding arranged by Tess at Jacada travel. The attention to detail and thought that went into every stop along the way was incredibly done. We are frequent travelers and have used other travel companies but none can compare. We will definitely use Jacada travel again.
Fantastic safari to Tanzania organized by Em from Jacada. The process was seamless, and Em made sure every detail was in place before we went. This was truly one of the most remarkable trips I have ever taken, and the memories will stay with me forever.
Tessa was amazing! Every detail was taken care of. This was my first time to use a travel agency. I will definitely use Jacada again!!
Ireland - We had a wonderful trip. I think we lucked out with the weather as it was amazing. The country is beautiful and we enjoyed our excursions, guides and hotels.
Review body information
Murray and Heather worked with us to ensure a fabulous experience in Italy. The guides, drivers and other people sent to help us make connections were responsible, knowledgeable and gave insight to dining, history and culture you don't get from group tours or guide books. The accommodations across the board were first class and unique. Jacada Travel delivers what they promise.
Easy to work with and always make our trips special! Thank you Jacada
Excellent travel agency; very thorough; professional; great luxury options. We enjoyed our experience.
Really great trip and every detail was perfectly planned! Thanks!!
Jacana Travel was instrumental in creating an amazing and most enjoyable vacation/trip to Rwanda and Tanzania for my group. Bryon Thomas was the key person who created this amazing itinerary and he was incredible, knowledgeable, professional, honest, humble and most importantly a joy to work with. He was spot on with putting together everything we hoped this trip to be and I would not want to work with anyone else but Byron. I would highly recommend anyone to work with Jacana Travel as they MADE our trip, and once again ,y hats off to Byron Thomas the man that made this happen for us. Jacana Travel was beyond amazing to work with!!!!
Exceeded expectations! This was the first time I used a travel agency and was leery, as I didn't know what to expect. I contacted and spoke with three other companies, but felt that Jacada was the best fit.
For our African travels, Em was our Travel Designer, who took the time to listen to want we were looking for. We spent over an hour talking on the telephone so that she understood what was important and what we were comfortable with. A few days later, she presented an itinerary for us that was within our budget and hit all the highlights of what we wanted to see and do.
Leading up to our trip, Em and Angela (Travel Concierge), asked if there was anything specific we needed during our travels and answered any questions we had.
About a week before our trip, they contacted us to walk through the itinerary and the details of the trip. After the call, we felt like we were well taken care of and didn't have to worry about anything.
Our trip was amazing, and EVERYTHING was taken care of. We enjoyed all the camps that Em had picked for us and we could not have been any happier. After our return home, Em called us to follow up on how our trip was and if there was anything that they could have done better.
When we need to use a travel company, we will only use Jacada Travel as they delivered on what they promised and made sure we were well taken care of!
Jacada put together a wonderful vacation for me. Melania and Heather went above and beyond in answering all of my questions and making sure my trip was perfect. I will definitely be using them again for my next getaway.
Emily organized an absolutely flawless safari in Kenya for our family of 4. She was communicative and really understood what we were looking for.
While there is no way to get around the crowds of tourists in the Masai Mara during the Great Migration, it was well worth it. This was our 6th safari in the continent of Africa, and Emily still managed to make it a unique experience. I would recommend all the properties that we stayed at.
Great job, Jacada! We will be back :)
Jacada Travel created us an amazing trip to Italy for my wife and I. All i can say is "WOW" all the private tours and tour guides, the hotels and restaurant choices all exceeded our expectations by far. This was our first time using Jacada Travel and i can tell you we will absolutely be using them on our next adventure! They planned out everything for each of our 12 days down to the pick up times at our hotel for the days excursions and duration's when we would be back at our hotel and the attire requirements for the day and evening which was so helpful. From the moment we arrived in Rome to the drive to the Amalfi Coast to the Island of Capri and train ride back to Rome from Naples and everything in between we were well taken care of. When we landed in Rome the moment we exited the plane we had a person from Jacada right there which took all the confusion away as to where to go not to mention bypassing all the long lines and when we fly back we had the same service once we arrived at the airport we had a person from Jacada right as we got out of our vehicle...and let me tell you the lines were crazy long "it was nuts "and they got us checked in and we were able to bypass all the long lines again making the end of our trip so relaxing. We wanted High End Travel with Top Notch Service "The Best of the Best" and we are pleased to say Jacada provided it! A trip we will remember for a life time! Thank You!
Rebecca was incredible to work with! She was so patient with all of our changes! She went to great lengths to make sure our trip was perfect. 10/10 would love to work with her again.
