Testimonials
It was a 9.9 experience and the .1 had nothing to do with Jacada. Everything except 2 (just lot what we prefer)of the 3 accommodations were above and beyond expectations. Jacada and its Turkey affiliate is the GOLD STAR. Our European travel agent, Dan, from Jacada did everything right. He constantly had our likes and needs at the forefront. He pampered us with little surprises and it was pampering we didn’t even know we wanted. There were even some excursions we didn’t think we had much interest in and they turned out to be one of our favorites. Thank you Dan and Jacada. You just earned our continued traveling business. Can’t wait for our next adventure.
Emily did an amazing job in understanding what we wanted out of this trip. And her and Kamo delivered more than what we could have expected.
It was truly a trip of a lifetime for our family
David's personal Japan experience was so valuable in helping us build our itinerary. From our first interaction through the planning meetings to the countless questions Gita answered and in country support, Jacada was really easy to work with and accommodating. We got to experience cultural activities with excellent guides who took us on some fun side spots. Would highly recommend planning with Jacada whether it's your first trip or your annual vacation.
Jacada did a fantastic job listening to what we wanted and designing a trip that showed us the best parts of Cape Town, Winelands, the Whale Coast and safari. The lodging was all fantastic, the food was wonderful and all of the people that we met were kind and welcoming. We particularly enjoyed our time in Grootbos and Sabi Sabi. Thanks Jody and Kamo for designing and guiding us through the trip!
Lizzie was an excellent advisor for the trip. She listened to our preferences, concerns, and interests and put together an individualized trip that was perfect. Everything she promised was accurate and we always had someone to call when questions came up. The anxiety of not having things work out was taken away on this trip. We thoroughly enjoyed the experience.
Logistics and planning were exceptional. Guides and drivers were outstanding. Virtually all of the hotel choices were amazing in every way.
We are so very pleased with the help we had from Meg and Symmone at Jacada for the planning of this trip. They paid attention to every detail and we had the best time! Thank you both!!
We had a truly wonderful time in Mexico! Everything coordinated worked out beautifully. Appreciate all the care and attention put into making it such a smooth and enjoyable journey.
My son and I took the Borneo trip. This was on my "bucket list" and my son came to record the adventure for my grandchildren.
David, Carol and Rahma put together a trip that far exceeded any expectations I had. Everything was planned and coordinated to a T. Our flight to the starting point was delayed due to a tropical storm and even though it was prior to our tour start date, Jacada's people (Carol, Dennis and Jason) jumped into the fray and assisted. They also rearranged the beginning of the tour so that we did not miss anything due to our late arrival.
Everything - and I mean everything - was taken care of. Gorgeous resorts, private transportation between hotels, airports and prearranged tours, tour guides, flights for island hopping, food and just general hand holding.
I give them 8 stars out of 5 and can hardly wait for my next bucket list trip which, of course, will be organized by the wonderful people at Jacada Travel.
I have no problem planning trips to some countries or parks but I am glad I left the trip to South Africa and Zimbabwe to Emily and Jacada. The travel was seamless and the extra day excursions they suggested were amazing. The accommodations were perfect and the staff members consistently made every part of the stay enjoyable.
David Drayton did a fantastic job helping us through the planning process. He was courteous, quick to respond, and flexible to help us find the best options. Thank you for the great experience, David!
We had an incredible experience with Jacada Travel planning our trip to Peru. From the very beginning, their attention to detail and thoughtful planning made our entire journey smooth and stress-free. They removed all the friction that can come with traveling to a foreign country, so instead of worrying about logistics, we were able to fully immerse ourselves in what really matters: the people, the food, and the breathtaking places that make Peru so special.
Every step of the way felt seamless—transportation, accommodations, and experiences were carefully arranged, and everything flowed effortlessly. Our guide, Marco, felt like a friend by the end of our trip.
Because of Jacada, our trip wasn’t just a vacation, it was a meaningful adventure. We left Peru feeling deeply connected to the country and grateful for the memories we created.
Our experience with Jacada was exceptional from the very start. Before anything was even booked, we were given the opportunity to fully customize our trip to reflect our interests and priorities. The team provided multiple consultations and thoughtfully prepared several itinerary options, which allowed us to feel completely confident that our honeymoon would be exactly what we envisioned from beginning to end.
One of the greatest comforts throughout our travels was having a dedicated contact available 24/7. Knowing we had immediate support while abroad made a tremendous difference, especially when navigating tight flight connections and baggage claim in a foreign country. That level of service provided peace of mind and allowed us to truly relax and focus on enjoying the journey.
A highlight we will cherish forever was our stay at Lion Sands safari lodge. It was one of the most remarkable places we have ever experienced, and it created memories we will carry with us for a lifetime. It is a destination we never would have found on our own, and we are so grateful to Jacada for introducing us to it.
Overall, Jacada curated a seamless, stress-free, and deeply personalized honeymoon that far exceeded our expectations.
- Finley and Troy
Meg and Symmone did a lovely job planning our trip to Italy. Everything was done to perfection without a glitch. We visited Florence, Tuscany region and Portovenere and loved them all. Thank you again to your attention to detail.
Exceptional guidance and concern for our experiences and welfare.
We had a great trip to Switzerland. Murray and the Jacada team listened to what we were interested in and created a trip experience specifically tailored to us. The selected hotels were great and we had very knowledgeable and interesting guides in the different cities. This was our second time using Jacada and will definitely use them again for our next European trip.
We recently returned from our trip to Portugal, and it was truly unforgettable—largely thanks to booking with Jacada, which made all the difference. From the very first conversation, James Wakelin, our travel designer, created a thoughtful itinerary that perfectly matched what I envisioned for my husband, our two daughters (15 and 11), and myself. He crafted a fun, immersive, and engaging journey while staying within the budget we provided.
Our concierge, Rita Pinto, was equally wonderful. She ensured every detail was taken care of, made excellent restaurant recommendations, and introduced us to local gems we never would have discovered on our own.
From start to finish—the booking process, hotels, tours, guides, and transportation—the level of service and attention to detail was exceptional. Every person we interacted with was professional and dedicated to making our trip special.
We enjoyed the experience so much that we’ve already booked another trip with Jacada for next year. Without hesitation, we’d recommend Jacada to anyone seeking a seamless, luxurious, and well-planned vacation.
We had the most amazing experience with Jacada and its team. Since day 1, Charlie did a great job understanding the type of honeymoon we wanted and made a fantastic itinerary and offered great insight and explanation of each lodge and place we would visit. She did a great job setting us up for the most amazing lodges and experiences.
The recurring calls were so helpful and efficient in every way without being too much.
The attention to detail, the brochures prior to our trip, the designs and particularly the on site team was very useful and great.
We truly had a 10/10 experience and I would 100% recommend to anyone thinking of planning a trip (we went to Africa for our honeymoon)
Did a great job in working with us to plan the itinerary, made great suggestions and the final trip was seamless with great service all the way around. Were very responsive to all the questions we had, provided great information and would not hesitate to use them again
We worked with a Travel Planner from Jacada, Jamey Lowis, to design a trip around our desire to see the Okavango delta area of Botswana as well as a camp in the Kruger National Park area of South Africa. We requested an opportunity to see animals and birds up close in their natural environments without the presence of large crowds or the need to hurriedly move along so other clients could see the animals as well. In short, we wanted an up close experience with the wildlife as we might have found on a walking tour. Our experience was exceptional. We stayed three days each at the Vumbura Plains and Chitabe camps on the delta and the Mala Mala Sable camp near Kruger. The accommodations were just unbelievable. The food and service was excellent and our guides could not have been more informative and accommodating to make our experience unforgettable. On our way out of Africa it was suggested we spend three days in Cape Town at the Cape Cadogan Boutique Hotel and we did so. It gave us time to experience the food of Cape Town and the magnificent vistas of the peninsula where Cape Town is located. We were scheduled to spend the first three days of our adventure at the Leeu Wine Estate on our arrival in Africa, however a medical emergency interfered with that plan. The staff at Jacada quickly and efficiently assisted us in rearranging our plans on a one days notice to keep us on our original schedule to arrive in the Okavango delta on time and in accordance with our original schedule. Their efficiency and attention allowed our trip to stay on schedule without missing any planned activity other than missing the days at Leeu. Their capabilities were quit remarkable. During our trip we were met at every transition point by representatives of the travel team to guide us through airports, passport checks, customs, and baggage check-in, and hotel check-in and check out. Any questions we had were instantly answered at any time of day including nights and weekends. The attention we were provided was just exceptional. I travelled the world in a corporate career and had great assistance during those many years of global travel, but the level of support provided by Jacada, its staff, and partners was unparalleled. I obviously would recommend Jacada as a trip planner for anyone seeking top level professional service.
We just returned from our trip to Kenya, and I can’t say enough about how incredible Emily (and Jacada Travel) was in making it all happen. From the very beginning, she asked questions and feedback to craft an itinerary that was not only thoughtful but truly unforgettable. Each one of us got the unique experiences we were looking for as she was sure to create that type of trip.
Emily is exceptional at creating journeys that amaze—every detail was carefully considered, and she delivered time and time again throughout the trip. On top of that, she added special “surprise and delight” experiences that made the journey even more memorable.
She was always so responsive and quick to help, which gave us complete peace of mind along the way. Our expectations going into this trip were already very high, and somehow Emily still managed to exceed them. We left Kenya with incredible memories that will stay with us forever, all thanks to her expertise and dedication.
If you’re looking for someone who can design a travel experience that’s both seamless and extraordinary, Emily is the one to call at Jacada Travel.
Our planner, Jody, listened carefully to us and put together an amazing safari experience. There is no way we could have done it on our own.
Jacada listened carefully to our preferences and created an itinerary that allowed us to do what we wanted while also suggesting activities that matched our interests. They were quick to respond to our questions and concerns throughout the planning process. The hotels they selected were each wonderful in their own unique ways, and all of the arranged transportation was seamless. This was our second trip planned through Jacada, and both have been marvelous experiences.
Jacada's team is top notch. Melania & Alice helped plan an amazing 5-star vacation for our family of 5 that spanned 8 cities over the course of 30 days. The itinerary was spot on, the hotels were amazing, the tours were great for our family, and the transfers by car, train, boat etc were all seamless. When anything came up, I was able to contact their emergency line for backup assistance and they were always there for us. Will absolutely look forward to our next adventure planned by Jacada's team again.
Melania, Tor and Rita did a great job1
Jacada Travel planned the perfect 10 year anniversary trip for my husband and I to Peru! The whole planning process was seamless and very prompt. The team listened to our wants/likes and curated an amazing trip. The teams they used on the ground in Peru (Enigma) were exceptional and full of wealth/knowledge and every little detail was taken care for us. If we needed to make a change or pivot once there, the team handled it for us. Even the little detail like helping us at the airport made them really stand out! If you want to go to Latin America reach out to Lizzie and Flavia! They were great! We will be using Jacada again for our next big trip.
Thanks to Leanne, Cathy and Lucy for designing and helping us through this amazing adventure for my wife's 60th birthday. We started in Siem Reap at the Zannier Hotel which was the perfect place to relax after long days touring. We visited Tonle Sap lake, cycled through the forest to hidden temples, saw the sunrise over Angkor Wat and had a personal guide (Mr Thai) give us a tour through Angkor Thom. Our guide and driver every day were fantastic and knew the way to get us into and out of places quickly. A birthday dinner at The Embassy restaurant was very special. From there, we flew to Bangkok where we stayed at the Capella Hotel which was right in the middle of everything and somehow still quiet. We visited "China Town", the railway and floating markets. A highlight was definitely the dinner cruise on the Manohra boat. It was a great way to see the city from a different point of view. Jacada also set up an amazing dinner at Sra Bua restaurant (another birthday dinner!). We ended our trip on Koh Yao Noi at the Six Senses. A perfect ending to a perfect trip. Thanks again Jacada!
Jacada helped plan and execute in a short amount of time (3 months) my family’s first trip to London & Paris. We wanted a boutique 5 star hotel in each city, privately guided tours of museums and local sites, as well as dinner reservations, tickets to West End theater show, and recommendations for great shopping. Jacada was able to provide all of this. We were also in the midst of moving and I didn’t have a ton of time to research activities. James, our planner, came up with fabulous ideas for our family of 4 (which includes two boys ages 12 & 14). Symmone, our concierge, was in contact with me to schedule dinners, provide info on places to shop, and parks to take our bird loving son to bird watch. James and Symmone were fantastic. We had a wonderful trip and utilized the on the ground concierge in both cities when we needed assistance. We enjoyed the experience so much that we are going to use Jacada for our summer 2026 vacation to Italy.
They did a great job!
Jacada organized a wonderful trip for our family. Every detail was covered beautifully. Will definitely use them again.
I enjoyed every part of my adventure because it was so easy. Everything was perfectly planned and the flow of activities was perfect. It was also very easy to work with Meg and Rita.
We had a fantastic trip to Sardinia planned through Jacada. James really listened to our hopes for a great itinerary and nailed with the location of our hotel, the local surroundings and activities during our stay. Our in-country contact Alice was so helpful with specific recommendations on beaches, restaurants, and actvities. It was a truly wonderful trip planned with the utmost expertise and care.
First off, they created a great itinerary for each segment of the trip. Then they were there when things got challenging, like the new Lima airport hotel opening that kept getting delayed. It was great comfort to know we had a great team behind us while we wandered about. I really value the stress reduction they provided. Gave us more time to enjoy our vacation without worrying about potential snafus.
Jacada (Meg and Symmone) worked with us extensively to refine and plan our trip, to optimize our itinerary (one week in the English countryside) and stay within a reasonable budget.
We had guides for half days in Bath and Oxford, but a driver/guide for our Cotswolds visit (3 days) in the middle; the guides provided were excellent, especially Jeremy in the Cotswolds, with his local knowledge providing for some unique experiences and visits. Additionally, given the frequent difficulty finding good parking during the busy summer season, being driven allowed us to be dropped off to start our visit to whichever village, while Jeremy found parking and then met up with us.
The drivers provided for connections (to and from the airport, and from London to Bath, via Stonehenge) were always on time and everyone was reachable.
Lunches “provided” were also positive experiences and enjoyable events; admissions to specific venues that were “included” (Stonehenge, Blenheim Palace, various museums, etc.) were problem free and expeditious, the hotels (in the requested range) were very nice four star sites, well located, and, overlooking an occasional minor annoyance, we were happy with those selections. Restaurants we visited for dinners, with guidance, were also memorable, tasty, and well located. And we even got good weather!!
We certainly will expect to work with Jacada again in the future.
From the moment we arrivedin Hanoi to our final days in Ho Chi Minh City, Jacada delivered a seamless travel experience for us. Every detail was thoughtfully planned out and our journey flowed effortlessly from one destination to the next.
Our travel guides in each area were phenomenal and all were able to expertly share their knowledge of the area in Viet Nam we were visiting. They also took into account if we wanted any changes made to our trip while they were with us. They were always very conncerned with our comfort and enjoyment.
The Jacada travel staff we worked with - Leanne, Rahmaa, and Rachel were the best and always listened to our thoughts while planning the trip.
We will do another trip with Jacada again !!!
We had the most wonderful experience in the jungle of Sabah (Borneo). The build up of the trip was perfect and well thought through. We learnt a lot thanks to our nice and experienced guide. Jacada was really proactive in their communication.
Every single person we interacted with in the planning and execution of our African safari was incredible: engaged, proactive and on top of every single aspect of our trip. 5 camps in 3 countries and not one issue at all - perfectly and flawlessly executed on Jacada's part!
It was great having everything taking care of when we arrived to the Azores. You listen to all our request. Thank you for making our vacation memorable.
This is a fabulous company! Our trip was designed just for us and Dan and his crew were amazing in working with us on what we liked and wanted to do. Their suggestions were spot on and we had a very enjoyable experience. We were especially impressed with our guide in Quito, Antonio. He was so knowledgeable and even added things not expected.Our accommodations were elegant and luxurious. A wonderful experience!!!
An Unforgettable African Adventure with Jacada Luxury Travel
Our recent vacation to South Africa, Botswana, Zambia, and Zimbabwe was nothing short of spectacular, and it all began with the incredible planning and support from Jacada Luxury Travel, particularly our travel designer, Emily Warrington. Emily truly outdid herself, designing an unforgettable adventure that exceeded all our expectations. She didn't miss a single detail, and her dedication was evident in the couple of Zoom calls we had, which perfectly prepared us for our upcoming journey. For my husband, Ray, and me, venturing into countries we had never visited before could have been daunting, but Jacada made it possible, guiding us seamlessly throughout the entire trip.
We wanted to give a huge shout-out to our incredible concierge, Kamo, who made our trip to South Africa absolutely seamless! From the moment we started planning until the very end, Kamo was an invaluable resource and an absolute delight to work with.
No question was too big or too small for her. She patiently and thoroughly answered all our travel queries, whether it was about luggage weight restrictions for our internal flights, the nuances of tipping amounts in different situations, or clarifying hotel amenities at each of our stays. Her knowledge and quick responses put our minds at ease, allowing us to fully enjoy our adventure without any worries.
Both Emily and Kamo's professionalism, warmth, and dedication truly enhanced our South African experience. We can't thank them enough for their exceptional service!
To speak to the Jacada experience as a whole, we have now traveled with them on three separate occasions—to Ecuador for the Galápagos Islands, to Peru for Machu Picchu, and now on this incredible African adventure. We’ll be honest: the initial cost of a Jacada trip can give you sticker shock. However, after our first journey, we immediately understood why. The price reflects a completely worry-free, stress-free and custom built vacation. From the moment you arrive, you have a guide or agent with you every step of the way, seamlessly guiding you through what would otherwise be complex logistics. Jacada doesn't just plan a trip; they deliver a flawless adventure, allowing you to simply immerse yourself in the experience. It's a value that, for us, is worth every penny."
Choosing a company for a major trip requires a leap of faith. After three extraordinary journeys, Jacada has more than earned our trust. To any future traveler considering them, we can say with absolute certainty that you will not regret placing your plans in their capable hands. They deliver a truly first-class experience from start to finish.
Thank you Jacada!
Lisa and Ray Kuczera
Our trip to Ecuador Mainland and the Galapagos was outstanding. We stayed at in three different accommodations that we never would have stayed at otherwise. We got to meet Anabel, who planned our trip, while in Quito who provided an amazing gift to my daughter who was celebrating her 10th birthday. They listened and put together the best possible trip for us. It was one from your best dreams! Shout to Anabel Lopez and Lily Bunker!
Your travel advisors were very helpful and our itinerary was just what we were looking for.
Absolutely the best. I am a female solo travel (28yrs old) and could not be happier that I booked my trip with Jacada Travel to Uganda and Kenya. Everything from planning the trip, to being on the trip, to coming back home was seamless and always felt like I was being taken care of. The lodges that they booked were also incredible. I never had to worry about anything, to the point where I was dropped off at the gate of the airports and always with someone. It was amazing. 10/10 recommend. I looked into other travel agencies, but Jody convinced me to go with Jacada Travel. They really care about you and your experience! If you are thinking of planning a trip with them, trust me, don't think twice about it! It was absolutely incredible.
Jacada did a great job in selecting our restaurants, hotel and arranging great excursions on our trip to the Azores this summer. They were very responsive to questions and any issues that arose along the way. I’d highly recommend their service.
My husband and I just got back from our African safari honeymoon and it was the most amazing trip of our lives. A huge thank you to Jess Thompson and Robynne Trueman for making this dream come true. They helped coordinate and plan the entirety of our trip and helped the whole trip run smoothly. We will definitely be back and cannot wait to plan another adventure with these wonderful ladies
Our experience with Jacada (and Wilderness) was pretty much perfect from beginning to end. Jacob Maahs curated the most amazing itinerary for us throughout Rwanda for 12 nights in July, and it was MAGICAL. He was always super responsive and had great suggestions. We felt super well prepared and informed. Kamogelo Dolo did an equally great job.
This was our first time working with Jacada, and we hope to partner with them on another African adventure in the future! Thank you to the Jacada and Wilderness teams-you provided the trip of a lifetime! :)
Working with Luisa and Symmone on our anniversary trip to Italy was such a joy. Their preparation, details and follow-up of our trip was outstanding. The hotels, restaurants, guided tours and transportation were perfect and made our trip absolutely memorable. We will highly recommend Jacada Travel to family, friends and will definitely use them for our next trip. Thank you for everything, Jacada.
Excellent planning, service, communication and follow through! I traveled to Peru with my mom and my adult son. Jacada - especially Em and Carlos - planned an excellent adventure for us! We were very happy with the experience they provided us both before our travel and during. Their team on the ground was exceptional. Each guide, each driver, each transport was seamless, making our journey that much more joyful. Oh, and the hotels they picked!!... top notch. I would arrange another event with this group without hesitation.
We recently returned from an unforgettable trip to Ireland organized by Jacada Travel, and we couldn't be more thrilled with the experience. From the very beginning, Meg and Rita worked closely with us to design what truly became the trip of a lifetime. Every detail was thoughtfully curated, and it was clear they understood exactly what we were hoping for.
The guides we met along the way were knowledgeable, warm, and added so much richness to our journey. Each stop felt special, and the accommodations and restaurants they recommended were absolutely top-notch. Chris and I will carry the memories of this trip with us forever.
We wholeheartedly recommend Jacada Travel to anyone looking for a deeply personal and expertly crafted travel experience. Thank you again to the whole team for making our Irish adventure so meaningful!
A wonderful family holiday to Vietnam with just the right mix of fun and interesting activities, and downtime by the pool and beach. The organisation was excellent and local guides were friendly and knowledgeable, with some nice surprises along the way.
