Testimonials
London-based support was flawless, however, on-the-ground support in NZ had some opportunities to improve, but overall, very good.
Every recommendation, every plan put into place, was executed with precision, knowledge and professionalism. Our trip was flawless. Connections, accommodations, destinations were 5 star experiences. Susann really is a Central American expert.
This was an amazing trip! Our guides and drivers were outstanding and went above and beyond the call of duty to make our vacation special. All our hotels were exceptional. Thank you Keith for arranging a trip of a lifetime.
Great travel experience from start to finish. Our trip was planned with our desired destinations and family needs taken into account as far as travel and accommodations. We received all the information we needed as far as the logistics of our trip and everything went exactly as planned. Costa Rica is a great country to visit and Jacada took care of every requirement before and during our travels
My wife and I had a spectacular time in Costa Rica. We were most impressed with how seamlessly Jacob and Romanet, our travel specialists, put together the logistics between hotels, transfers, and excursions. The time and hassle you saved us is invaluable. We are very lucky to enjoy so many different places over the entire world and this trip will be hard to beat! We had a wonderful holiday and we are very happy to have booked with Jacada Travel!
They take all the concerns about traveling away.
We had a marvellous trip to Vietnam expertly organized by Keith and his team . Not a glich in place . The guides were professional and helpful and the hotel choices were brilliant . We will plan our next trip with Jacarda soon
Dear all. It was a fantastic trip, extremely well organised and very well managed throughout. I would like to mention especially our guides in Bagan and in Inle Lake (Saw and Tee), as they were absolutely amazing from the first moment. I could not recommend this agency and their services more! If you like to travel in style, they are who you are looking for.
The experience we have had with Jacada was just amazing. There was not one glitch in the entire adventure and they made our trip one of the best we have ever had in our lives, and we have traveled quite a bit. I highly recommend using them, the planning stage was fabulous, the staff was very patient with me, and I can be quite a handful. They were also knowledgeable as well as accommodating to our needs and wants. I can't say enough how wonderful they were.
FANTASTIC! GREAT! FABULOUS! MARVELOUS! THE BEST!!!!!!!
After we had decided our next vacation should be a big tour through Africa, I contacted Jacada by mail. Within two days I was called back and shared my key requests with a travel designer. In a short period of time our whole trip through 5 countries and using 5 different top lodges (Kalahari Plains, Nxabega, Matetsi, Bisate and Mnemba Island) including all long haul and connecting flights and the permits for visiting the gorillas in Rwanda was finalised. There was a great build up of wonderful experiences with nature and people throughout our journey. There were only minor things during the preparation and the trip - which I shared with the company directly - that can be improved to move to a 5* rating.
I work 24/7 and my job demands every ounce of energy from me. When I go on holiday, I dont want to be having to handle nitty gritty matters. I just want to rest, relax and recharge. That's why I go to Jacada.
Jacada truly looks after your travel needs. Up to the very last detail you can trust that you will have a hassle free holiday that you deserve. Our experience with Riki and Joyce has been phenomenal and we will surely be going back to them for our next holiday. Keep up the good work!
We had an amazing time in Tanzania last November thanks to the efforts of our Jacada Travel consultant, Emily Hunter. Having been to Southern Africa before, we chose Tanzania to experience a new and different part of that amazing continent. Emily's expertise and guidance made our trip incredibly memorable. We explored the Ngorongoro Crater, witnessed the Great Migration in the Serengeti, got up close and personal with the amazing chimpanzees of the Mahale Mountains, and finished with a relaxing beach holiday in Zanzibar. All of our accommodations and guides were first rate. The Crater Lodge was beautiful. Lamai Serengeti was perfectly located to experience the abundant wildlife of the Serengeti. Greystoke in Mahale is an absolutely unique and special place. And, Matemwe Lodge in Zanzibar is stunning and a short boat ride from snorkeling and diving in crystal blue waters. If you are looking for the ultimate safari experience, I strongly recommend Tanzania and all it has to offer. And, certainly I can't recommend strongly enough contacting Emily Hunter at Jacada to plan your trip.
We just returned from our first trip with Jacada, a custom Ecuadorian Highland itinerary focusing on exceptional cloudforest and mountain scenery, biodiversity, unique local ( and historic) boutique accommodations, and lovely cultural experiences. My husband and I are well travelled for over 40 yrs, and I would say that we have had may lovely luxury and scenic itineries, But Jacada was able to provide unexpected and intimate experiences, almost every day that was a step above our previous initeraries. For example, highlights include The biodiversity of a cloud forest up close and personal including a night walk sighting of a rare glass frog, and a sky cycle journey through the cloud forest at tree top level at Mashpi Lodge; we hiked to a fantastic view of an incredible Andean valley that had pre Incan ruins and condors; a private dinner in an Incan Empire temple room that was preserved part of a 1600s Spanish Hacienda San Augustin de Calla ( that we had 3 lit fireplaces in our suite): and last, a chocolate experience from bean to bar where we learned all about the process of growing and making chocolate, including making our own bars.Emily was my representative from Jacada and created an custom intinerary that met or exceeded our expectations, and worked flawlessly with Romanet, the local organizer. The logistics were flawless and our main guide and driver ( Antonio and Carlos), we’re knowledgeable, engaging and flexible.
Thank you!
My husband and I recently visited Argentina for the first time and Emily Opie planned our amazing "white glove" trip for us; every detail was taken care of for us. She recommended hotels that were unique and special, organized guides and excursions that were fantastic and even stayed in touch while we were there to ensure that we were comfortable and happy while traveling. I would highly recommend using Jacada for your travel plans, especially if you just want to get on the plane and GO and leave the planning to someone else!!
Jacada Travel exceeded our expectations. My husband and I worked with Rachel to plan our honeymoon to Sri Lanka. We had never gone through a travel agent before and were beyond pleased with our first experience. Rachel was very conscious of our requests and worked so hard to find the perfect trip that fit our budget and time frame. We felt so taken care of as we traveled through Sri Lanka knowing that everything had been planned and taken care of. Rachel was so easy to get in touch with and wonderful to work with. We had the absolute BEST honeymoon in Sri Lanka and credit so much of that to Rachel and Jacada!
Wonderful Service & Trip Planning by Jacada
My husband and I planned a trip to Patagonia for 10 days with the Jacada team (Emily & Romanet). We were unsure where we wanted to visit given our limited hiking experience and lack of familiarity with the region, but the Jacada team helped us navigate what our ideal vacation would look like and mapped out an itinerary that made sense for us that covered all the places we wanted to visit in Argentina & Chile. It was the perfect balance of being engaged with us and customizing an itinerary for us vs. requiring too much of our detailed attention in the trip planning process.
From our very first call, Emily asked specific questions about our travel styles and our vacation goals that helped inform her recommendations of our activities, time allocation in each place, and where we stayed during the trip. She was very honest about the expectations that we should have for each place, whether it was regarding the weather, climbing conditions, hotels, etc. based on what she gleaned from our travel personalities, which we found very helpful and informative. Right before we left on vacation, we hopped on another call where she walked through the highlights of what we needed to remember (everything from where to meet our local guide upon landing at the airport to specifics on traveling from Argentina to Chile) which was a nice refresher also. Prior to departing on our trip we also received a beautiful, leather-bound pocket guidebook customized for our vacation, complete with high-level itinerary details and suggestions on sights and places we could check out. It was the perfect touch that helped us get excited for vacation.
Our trip exceeded all expectations and we had a great time largely in part due to 1) the seamless transitions that Jacada took care of as we traveled from one place to the next and 2) the detailed itinerary and guides that helped us not worry about anything before and during the trip. I think we appreciated it even more once we were on the ground and realized how many little transits and details we would have had to arrange and worry about if we had done it alone.
We've enjoyed vacations booked through travel companies of similar caliber before but were especially impressed by the personable service and the high quality of local guides Jacada provided us. Whether it was a trip to the Perito Merino glaciers or a day-tour of Santiago, we met excellent local guides who not only spoke fluent English and were great guides, but who were incredibly personable and educated. It was really special having such engaging guides who made us feel like we weren't tourists receiving a canned answer, but rather an expert we knew that just happened to live in the place we were visiting.
Would enthusiastically recommend Jacada to friends, colleagues, or anyone interested in traveling in the future.
The service from Jacada is superb. Our journey to Asia went flawlessly. The logistics were always spot on. The hotel selections were right for the locations and budget. The guides and drivers were on time, knowledgeable and friendly. The tours gave meaningful insights into the local customs and culture. Rachel was very helpful during the planning phase. Wing,the trip concierge, was available throughout the trip. We will use Jacada again and recommend to others.
Used to deal with TAUCK and A&K in the states I want to try Jacada since I am in Singapore. The experience was excellent Jacada filled all my expectations.
After using Jacada Travel to plan our trip to South Africa and Zimbabwe in 2016, we knew the "only way to go" to South East Asia was to use Jacada Travel once again. We've just returned from another trip of a life-time ~ 3 weeks in Thailand and Cambodia, plus a sneak preview of Singapore. Planning our trip with Keith and Gilda was great! They treated us like special friends and were so accommodating to our ideas, booking beautiful, interesting hotels, finding guides who seemed meant just for us...spoiling us with little treats and special notes at each new destination. They helped us not only see the sights, but also allowed us a chance to understand the people and recognize our common humanity. Isn't that what travel is all about?
Jacada Travel planned a perfect vacation to Ecuador and the Galapagos Islands. Both Susann in England and Berni in Santiago took care of every detail for us and all we had to do was "enjoy the ride" as they say. The local transfers, properties and guides they chose for us fitted our group of 7 travelers perfectly. We saw all of the highlights of the Galapagos, Quito and Otavalo. I would highly recommend Jacada Travel to anyone looking to visit this part of the world.
In December, my wife and I made a 12 day trip to Cambodia and Thailand. I must tell you that this ranks among our best if not the best trip we have had with a travel agency. Everything went well and what was the best part was the service that the tour guides gave to my wife to accommodate her limitations caused by her Parkinson's disease. They were outstanding in making schedule adjustments and taking good care of her. The accommodations were outstanding, especially the Shinta Mani Angko in Sien Reap, Cambodia and the Peninsula Hotel in Bangkok. What we really appreciated was the tour outline gave us a view of life in these countries, an excellent balance of temples and rural life and how people live on a daily basis. Every detail of the trip was laid out, and everything happened without a hitch.We had a concierge in Hong Kong that made special arrangements for us for restaurants and events. We were able to have this delightful experience because of the service performed by the very knowledgeable guides and excellent drivers, we would not have been able to take this trip with a large group, so Jacada has enriched our lives with their luxury private tours.
Great travel plans, experience and flexibility on the ground when we wanted to shift some things. Highly recommend. Lily and Berni were great to work with.
have been fortunate to visit, for business or for pleasure, over 60 countries. Have dealt with several travel coordinators, agents, concierge, etc, etc,. We have just had our very best vacation and it was in large part due to the outstanding arrangements, sensational customer service and a bespoke approach, by Jacada (in particular, Jess Tang). Jess truly listened to our needs, was responsive during the early discussions, demonstrated patience as she competed vs 4 other companies - and this was just prior to earning the business. Once the business was earned, the customer service got even better! From pre-trip communications, small details during the trip and a post trip wrap up call - this is a travel professional and company which really knows how to deliver.
I highly recommend Jess and Jacada for your next special vacation.
Our archeological tour of Mexico and Central America was outstanding. The hotels and the food were top notch. The few hiccups we had over the 3 weeks were swiftly put to rights by the travel staff.
Our travel agent Riki helped us design a great trip to Myanmar! We had a wonderful time, with delicious food and beautiful experiences!
Overall very good (and positively surprising) itinerary with great pace! We stayed in nice hotels and ate great food! Very attentive guides in Myanmar with everything very well coordinated! Thanks for all the help and suggestions!
My wife and I just returned from a great trip to Thailand organized by Keith at Jacada Travel. Jacada was in charge of booking our 3 hotels, all domestic flights and a number of private tours.
We started in Khao Lak (an hour north of Phuket) at The Sarojin - this was selected by Jacada. Simply said, The Sarojin is one of the nicest boutique resorts we have ever stayed - exceptional service, attention to detail and quality. Jacada also organized 2 private tours (canoeing in a mangove - was just ok and a day going to the "James Bond Island" at Phang Nga Bay - well worth it) , with a guide and driver through The Sarojin - both tour guides were excellent.
In Chiang Mai, we picked the hotel (137 Pillars) and Jacada did the rest. A driver and tour guide met us at the airport and remained with us throughout the 3 days with 3 tours. Again, the tour guide (and driver) were excellent. The highlight was a day at the Patara Elephant Farm - I would highly recommend it.
Next was Bangkok, we chose the Peninsula and again Jacada did the rest. Jacada even surprised us with a birthday cake for my wife (the reason for the trip) after we checked into The Peninsula. Jacada arranged a driver and tour guide on 2 of the 3 days and once again, the service was excellent and the tours gave us a good overview of the city.
Jacada Travel did a very good job and made the trip an exceptional memory for us both. M & A, Toronto, Canada
We are a Canadian couple,senior in age,and we came across Jacada while planning a trip to Viet Nam and Cambodia. Though we had never heard of Jacada,my husband called them and we began planning our trip with Keith Jarman who is one of Jacada's travel designers.He was very patient,courteous and informed. Better yet,he listened to our needs. He was able to get a feel for the kind of trip we wanted to make and used the info as a basis for designing our journey. We then were put in touch with Gilda Tang who became our concierge. Jacada has employees in many parts of Asia and they also have links to local touring companies that are reliable. Gilda introduced herself to us and asked us about dietary preferences, likes and dislikes and gave us information on spas along our trip should we want to avail ourselves of treatments. In fact,she booked our selections in advance. Gilda (we also dealt with Gloria when Gilda was away,very efficient concierge as well) booked our restaurants after sending us a list of recommended dining places to choose from, got us tickets to a show we wanted to see and arranged for our entry visas to be looked after. For the most part,the guides we had were excellent. We had wonderful,knowledgeable guides,particularly in Hoi An, Hue, Ho Chi Min city and Cambodia. When we decided to change some of our daily plans,the guides were flexible and adjusted or schedule.We decided to go to Hue for the day and Jacada accommodated us and we traveled with Nam ,a well spoken woman who was terrific .
Keith left notes for us in each hotel throughout our trip and as it was my birthday, there were treats for me in each of these hotels. This made it very special. I would highly recommend Jacada,and particularly Keith and Gilda to any travelers contemplating a similar trip to Asia.
this was our second experience with Jacada and I will continue to use them! This time it was for our honeymoon and every detail was planned and thought of in advance! We felt so comfortable and thankful that we had Jacada travel plan our trip, especially Tess! Can’t wait for our next trip!
Everything was wonderfully planned and executed. The only hiccup was the yacht in Phuket but Joyce quickly found us an alternative.
Amazing trip to South Africa
Jacada planned a wonderful flawless holiday for our anniversary to South Africa. It was our first time in Africa and we had a wonderful experience. Our planner Riki was amazing, she got to know our likes and dislikes, gave us numerous options on what we could do and designed a detailed travel itinerary for us. We were greeted straight from the plane when arriving in Cape Town and had a private tour guide and driver throughout our trip. We got to see many iconic sights in Cape Town and the Winelands and finished our trip glamping at the iconic Kruger Safari. Everything was luxurious, fun and planned perfectly! It was our first time with Jacada and we are already planning our next trip!
They get to know you as a person before you travel in order to ensure your trip is incredibly personalized. The Jacada staff, as well as the local tour companies/guides they contract with, are all professional and entertaining. They thought of every detail on our trip to SE Asia, and I hope to use them again and again for many vacations to come.
Jacada planned a wonderful trip to Iceland for two that included private guiding and driving all around the wonderful geologic and geothermic delights. We had a great time even though the Northern Lights did not cooperate. The highlights were two amazing guides from Eskimos who shared lots of knowledge and insight and an Uber Jeep tour into glacial rivers and extremely remote areas. We saw and stood behind waterfalls, tectonic plates and historic sights, had a food tour and swam in hot springs. Go!
What a magical trip to beautiful Chile, but it could not had been as magical with the professional help of Jacada Travel.
I recommend to anybody that would like to have the experience of there life.
RH
I provided the locations, the activities I wanted to experience and my budget. Jacada Travel handled the rest and it was perfect. Every detail was addressed and everyone - from the airport greeters to the tour guides - was focused on our enjoyment.
Everyone connected with this company was great! Sara picked us up at the airport, and took us to the Blue Lagoon. Louli took us up to the snowmobiling on a glacier, and Bjorn was our driver back to the airport. They were all wonderful! All very willing to answer questions (and I ask a lot) and even went out of their way to show us interesting places. I would definitely use this company again to plan my next big outing! And Alex and Michele (our travel advisors) are also very committed to planning a wonderful trip!
Wonderful experience. Friendly staff. They know what they are doing.
Wonderful service-great advice
Jacada organized an amazing African adventure for our family. We are all eager to go back, and we will definitely deal with Jacada again!
We chose to travel to beautiful Costa Rica with Jacada Travel and it was the best decision we made! Having found them on google even though they had fabulous reviews I was still apprehensive as I didn’t know anyone else who’d heard of them and being a country we weren’t familiar with and taking our three young boys, I was very keen to make sure that they knew their stuff and that the holiday would be well organised.
I couldn’t have been more impressed with their service. From my initial telephone conversation with Jen Richt I was put at ease and her clear enthusiasm for Costa Rica was infectious. Jen set about organising a quite incredible two week holiday for us, which covered jungle, rainforest, mountains and coast. The hotels we stayed in were simply fabulous- amazing staff who looked after us incredibly well and always with a smile on their face and who were ready to share with us their knowledge of their beautiful country. We had a lot of private transfers which were reliable and in time and always with an enthusiastic driver who spoke perfect English and got the English sense of humour.
We ate wonderful fresh food and saw the most incredible wildlife. The children were fascinated by the tiny tree frogs, monkeys and fire flies, snakes and birds that were always close enough to see clearly. We travelled to the Rio Celeste waterfall which my son had studied for a school project - this was truly incredible and it made it so real for him to see it in all its beauty in real life.
We zip wired through the tree top canopies in Arenal and sport fished in Manuel Antonio - it was the holiday of a lifetime! I can’t recommend Jacada highly enough and will definitely be in touch when we choose to book our next adventure- a Safari!
Our second wonderful trip with Jacada. We are already planning no. 3.
Wonderful accommodations, entertaining and informative guides; we were always met at the airport and for adventures on time.
Hearing the Wow! from our grandsons when they first viewed Machu Picchu will always be held dear in our hearts.
Thank you Jacada
We were treated like stars.
Everything was more than was expected from our first meeting in Lima to our goodbye.
Excellent guides!
Am amazing experience. Emily was terrific in helping us plan our trip to South America including dealing with visa issues. We worked closely with Emily on the itinerary, there was lots of communication and consultation and the trip was exactly what we wanted. Everything was well planned and executed perfectly.
We had a great trip. Every place and experience that they set up for us was wonderful. Wherever we went our tour guides made us feel like we were getting an exclusive experience. The accommodations they arranged were lovely. We felt like we were able to experience the true culture and history of Peru.
We had an amazing time in Patagonia. The trip was very well coordinated by Jen and all local guides. All lodging was excellent and their restaurants were well prepared with alternative options as our family has multiple food allergies. We highly recommend Jacada Travel!
Well structured holiday and tailored to our needs. Smooth transition from base to base. Tour guides generally were excellent but one wasn't very knowledgable when touring Quito.
All pick ups were prompt and personnel helpful especially on our journey home when we had trouble booking in at the airport.
Hotel bookings we like a dream and were as requested.
Rebecca and Angela were exactly who you would want to entrust with your important family vacation. All of us are busy and can only get together once a year, so it’s a big deal when we do. We left the planning in the capable hands of Jacada, and it’s a good thing we did, because they delivered a spectacular time that exceeded all of our expectations.
Arrival - slightly less smooth than it should’ve been, only because our original flight was canceled. Jacada adjusted accordingly, reacting quickly to get us to Kruger.
Kruger - An unforgettable safari par none. Even though we wavered on our plans and missed the opportunity to book at our desired lodge, Rebecca understood how important this was to us and shifted the entire itinerary to make sure we were able to get a reservation. I’m not sure what kind of magic she pulled, but I wouldn’t have wanted to stay anywhere else. Rebecca also gave us the suggestion of surprising one of our family members for his birthday with a breakfast in the bush, a one-of-a-kind experience we would’ve missed out on if it weren’t for Rebecca’s astute guidance.
Cape Town - Really charming city, and we stayed right on the waterfront. Angela provided some excellent dinner suggestions that injected some culture into our trip. Our tour guide was excellent, proving knowledgeable and friendly.
Overall, I was truly pleasantly surprised at the trip. Typically after a week, I can feel a tinge of homesickness; during this trip arranged by Jacada, I felt none at all.
My wife and I just had an amazing trip exploring the wonders of Morocco. Thanks to Jacada, we were set up with an amazing driver and tour guide who were clearly focused on ensuring we had the best experience possible. The accommodations were spectacular, the information given by our guide was extremely interesting and insightful, and the transportation to and from cities and sites was safe and comfortable. We fell in love with Morocco thanks to Jacada!!
In general, we had a fine experience working with Jacada. The plans that we put together with Jacada worked quite well - all flights went smoothly, we were greeted at each site and transferred to hotels efficiently, the arranged tours were valuable and generally enabled us to appreciate the varied regions of the country that we visited, and the hotel bookings consistently met high expectations. There were a few glitches that we wished had been anticipated and this prevents us from giving 5 stars.
