Testimonials
Jacada planned a wonderful, seamless honeymoon that we'll remember forever! We have never used a travel agency before, and are so glad that we did for our three-country Southeast Asia trip. Jacada took away all the stress of planning a logistically complex trip, and their in-country partners and guides were all lovely and knowledgeable. Sarah was great to work with, she listened to our preferences and executed everything perfectly and to our budget. It was a fantastic experience overall and we highly recommend Jacada.
Our experience with Jacada Travel has been amazing! Our trip to Vietnam and Cambodia was exceptionally well planned. Everything went off without a hitch. The variety of experiences arranged by Rachel and Gloria were fantastic.
We highly recommend this travel company!
Excellent organisation of our trip in Colombia !
Everybody was very professional and kind
I would certainly recommend this agency
My family and I went to Japan in December 2019. We visited Tokyo, Takayama, Shirakawa-go and Hakone. It was an extremely wonderful trip. Our stay at Takayama at Hidatei Hanaougi was one of the highlights of our trip. Highly recommended. We had lots of excellent eating experiences, thanks to the restaurant recommendations and reservation made by Jacada during the busy holiday month. Our guides were wonderful and gave us unique experiences wherever we went. The Drum Tao performance at the Alternative Theatre is a must-see.
Overall, excellent experience from the planning & preparation stage and actual trip itself. We received useful information and advice ahead of the trip, allowing us to make adjustments. Jacada went out of their way to accommodate our needs. On-the-ground staff and guide were excellent and extremely helpful. Very thoughtful in creating a pleasant birthday surprise for the family.
We recently returned from a 2 weeks’ long trip from Peru, a place which we knew nothing of but upon a spectacular and memorable honeymoon organised by Jacada.
The trip began in Lima, where we spent two good days exploring the city filled with vibrant colours and rich exotic cuisine.Not only were we fascinated to learn about the country’s history - the Chilean war and the 80s terrorism - we were also very lucky to have been paired with Elisa, who was passionate about her country’s history. We particularly enjoyed our meal at Isolina, where Diego ordered practically the entire menu for us to try! We loved that a true foodie took us around on the culinary tour as he knew all the good local places around Barranco. Just by watching him eat sparks joy!
Sacred Valley, the Skylodge adventure and Machu Picchu were definitely the highlights of our trip.The first thing we did as we arrived was the horse back riding where we rode up the hills of Sacred Valley which helped set the scene for the upcoming week in this rural, untouched part of the country. We learnt that the majority of the population worshipped Pachamama and it really resonated with us for the entire time we spent in Peru.We absolutely adored Soy y Luna - the hotel and staff were so welcoming and they made our stay extra special.
The Skylodge climb was pure fun. We learnt that the youngest child who climbed the mountain that way was only 4 years old and the oldest was 78 years old! The view up at the cliff is breathtaking - especially at night where it’s pitch black. [Note to future climbers: Remember to move the drapes from the ceiling of the pod to get a 360 view of the stars! The other two couples did not and they really missed out!! ] Also huge kudos to Jess and Omar who made sure we got the nicest pod AND planned a mini surprise session with the local Shaman.We loved that extra touch. I mean - the trip just couldn’t get any better. Everything was personalised and we were so well taken care of.
We originally intended to hike the Inca Trail but were very glad to have taken Jess’ recommendation to travel to Aguas Caliente by the Vistadome.Loved that we had a two-day pass to visit Machu Picchu - first day to learn about the history and the second to do some light hiking. We didn’t find the hotel staff at the Sumac hotel particularly helpful - we were checked into a room with two single beds which caught us by surprise considering we were on our honeymoon. We requested to change rooms but was informed that the hotel was full on the phone. We asked at the concierge again after dinner and was then told we could move across the hall for a double bed room. Despite the hotel, our trip to Machu Picchu was far beyond our expectations!
At Cusco we indulged ourselves in the historical and magical city with the food and culture.The city really captured our hearts and credits goes to our exceptional guide, Hans.He was so passionate about the Incans history, by the end of our stay in Cusco we were able to tell between an original and a modern Incan architecture. We must admit, most of the days we were just so tired we skipped the dinners that were organised for us except for LIMO and we would've loved to sit next to the window side :) We did go to the chocolate museum (was actually a lot more fun than we expected it to be) and of course the Pisco sour museum where Tinghin got drunk … The Monestario hotel was wonderful though the Andean Explorer was even better! We spent an unforgettable countdown to 2020 on the train and was greet by a huge set of fireworks as we parked into the Puno station.
Titilaka was our second favourite hotel (after Sol y Luna) We went offline for two whole days (no telly in the hotel) read, connected with the nature, with each other and went to bed very early :p
Ending our trip at Paracas was such a good choice! After all the cold and rain, we were ready for some sun and heat.We had a slight delay flying out from Cusco to Paracas and the only cafe at the airport was under renovation, fortunately, the hotel guide who sent us to the airport made sure we got a VIP pass into the mini lounge for coffee and light snacks during the delay - which was really helpful! It was a rather long journey from Lima back to Paracas but Sheila made sure we were well taken care of. We wish we could've spent more time around Paracas and the hotel but we know we’ll do that the next time we visit.
We had the most fantastic time of our lives in Peru and we thank Jess, Omar and Jacada for pulling this trip together for us; for putting in the time to know us to make sure we’re matched with the best guides, best itinerary. I remember at one point of this trip I got so overwhelmed by the fun I was having and history i was learning i got worried for the next day and kept telling Tinghin I was afraid our trip’s peaked already but I was wrong - Peru had so much to offer and you planned it so well, we were always looking forward to the next day while feeling sad to be counting down the days. By the end of the trip we’ve lost count of the ceviches and pisco sours we’ve tasted but this trip will forever be imprinted in our memories and hearts. Thank you so much again for making this trip so perfect. Till next time, Jacada!
Perfect trip! Jacada put together a great itinerary based on my initial request and ensured a seamless experience from booking to trip.
We had Sarah to plan our trip. Her suggestions and implementation of every aspect was impressive and resulted in an incredible and memorable journey to Cambodia
Jacada Travel is definitely a good tour agent company and I would highly recommend this. They are very unique in wanting to get to know you in ways that may help them further in helping you getting the most of your desired trip and what you are looking for. My trip to Peru went smoothly and not one hold back whatsoever. I got what I was looking for and couldn't have possibly asked for more. If you are looking for a legitimate travel agent company, I would highly recommend Jacada Travel.
Incredible experience thanks to Jacada Travel. They helped curated a tailored experience for us in South India and Maldives that exceeded expectations. They were extremely responsive in adjusting and helping make last minute changes. Will definitely work with them again on future vacations.
Jacada did an excellent job of planning and managing our trip to Thailand, Cambodia and Laos. The transportation, hotel and tour arrangements were all first rate and made for a wonderful and memorable trip.
We recently returned from an Arctic Adventure in Sweden arranged by Jacada Travel and had such an exciting time. Everyone at Jacada, especially Hanna Fischer, Heather Evans, and Hanna Partridge, was so helpful with planning the trip catered to our wants and needs. Once in Sweden, our guides were the best, informative and friendly. We enjoyed dogsledding, ice fishing, and snowmobiling while staying in the finest accommodation with delicious meals. We look forward to our next trip with Jacada Travel!
I had the time of my life.
I brought my children and my mother to Thailand for the first time. All four of us had amazing time.
The Jacada team really cares about creating unforgettable experiences.
We have been on several trips with them, our expectations were always met and mostly exceeded and we are looking forward to our next adventure with Jacada.
We enjoyed a trip to Costa Rica over Xmas and New Year 2019, arranged by Jacada Travel. The trip covered 5 different locations over 2 weeks. The locations and lodges were very well chosen - and the whole trip ran like clockwork - there was transport to meet us at every location- even when the local planes were an hour or two late. High marks all round.
Our trip was excellent from start to finish. No detail was left to chance. From our hotels to our dinners and drivers/guides, everything was first class. I would use Jacada again without hesitation.
Jacada did a great job planning our trip to India. The hotels were great, guides amazing and activities were really fun. We would recommend them highly.
Great company everything always goes smoothly and they recommend wonderful places
All in all, our trip to SE Asia was great. The real key to success was that we didn't do more than 3 hours of temples/sight seeing at a time. So, adding the more active components was a major win for us: kept everyone busy and added diversity into the experience. About 3 hours of sightseeing is about the limit our kids could do. So, having the great variety of experiences in the trip and having a bit of downtime for us in the evenings was a big win.
Thanks so much to you and the Jacada team for all your help! We loved it and had a terrific time! A lot of great memories for us!
We have just returned from a 18 day trip to Vietnam, Cambodia, Thailand and Singapore. Overall, I was very happy with the trip and how it was organized. Sarah from Jacada listened to our likes and dislikes and put together an amazing trip. I wanted to rate this 5 stars, but a few things stopped me:
1 - The quality of the guides were inconsistent. Most were very good, but you could tell who was really passionate about their work and who wasn't.
2 - I felt like some of the tour content, especially in Hanoi could have been better. For example, we spent precious hours in queues waiting to visit the mausoleum holding the embalmed body of Ho Chi Min but we missed some key sites in Hanoi as a result.
3 - Sometimes we wanted time on our own, and the guides seemed to feel like if they left us they would get into trouble. Better coordination on our time with the guides would have been good.
4 - Not having any sort of breakdown of the trip may be good in some ways, but not knowing how much we paid for an event or service (e.g. the guides) didn't give us any sort of metric of expectations. I would have liked to know how much I should demand from them and when I was receiving just what I paid for.
5 - We booked our trip about 8 months before traveling, but our internal flight connections were less than ideal. Sarah did warn us about this beforehand, but while I was in the area, I was able to find inexpensive flight choices with better schedules (e.g. direct).
6 - Jacada met my expectations with the itinerary, and Sarah did make suggestions which I wish I had listened to beforehand. I can say she knew better about the area and what to do and see more than we did do my lesson for the future would be to listen more carefully to the suggestions of their travel advisors.
We worked with Jacada (Hanna and Heather) for our family trip to Finland (9 persons in total spanning three generations, including two children ages 9 and 6). They did a wonderful job helping us to identify possible activities, and working with us to finalize our plans for our stay. Accommodations in our chalet were spacious yet cozy and inviting, the chef did a great job with the menu's we had selected. The various activities were fantastic - lots of fun for all. The logistics went like clockwork.
We have lived in Europe, and travel pretty regularly. We've used a number of different agencies in the past (and have planned a number of overseas trips ourselves since returning to the States). I'd highly recommend Jacada (and plan to reach out to them for future travel plans).
Overall they did a great job. Our only concerns were that most of the accommodations were mediocre, for our family. The accommodations may be amazing for others but for us, we wanted a little more. All the activities were amazing though.
Kate and the rest of the Jacada team have done a fabulous job in planning and executing our Christmas trip to Switzerland. Last year they did an extensive trip of Asia for us. No detail is to small. Each trip has special experiences. They use wonderful tour guides and provide great information prior to leaving
Sarah (Travel Designer) really listened to what we were looking for and designed a fantastic trip! Everything was seamless and she even caught an issue with flight timing on the one flight we had booked on our own. The activities and sights we were able to see because of Sarah’s careful planning were absolutely incredible! Her suggestions to include Laos provided us with one of our best travelling experiences yet and would not have happened if not for her expertise. Her hotel selections were also fantastic. Gilda (Concierge) could not have done a better job on her restaurant recommendations which allowed us to sample amazing local chefs and cuisine. We were also so happy with the regular check ins from Jacada to ensure everything was running smoothly. Thank you Sarah,Gilda and Jacada!
We had one problem while away, but Em made up for it with a sunrise hot air balloon ride. Jacada does a great job. We just got back from Namibia in October and have already booked another through them.
Jacada went above and beyond my expectations. They truly crafted our honeymoon trip to precisely fit our travel style. The itinerary they created was unlike anything I could have planned myself. I feel like they really got to know us as travelers and did everything in their power to ensure we had a perfect trip. Their little personal touches made it all the better too. I'm not sure when our next big trip will be, but I know we will use Jacada for it.
The trip was extremely well organized, the hotels were amazing and the local guides gave us a real sense for their country. We loved the suggested tours, in particular the food blog tour of Hanoi was outstanding. Rachel was really on target in arranging exactly what we had been looking for in a trip.
We traveled throughout Morocco in November of 2019 with the help of Jacada Travel. As this was our 25th Anniversary gift to ourselves, we wanted to leave behind some of the stresses of planning and trip and traveling in an unfamiliar environment, culture and language. Tess listened very carefully to the kind of experience we were looking for, and did a fantastic job working out an itinerary that met our personal style and tempo. Everything was top notch, and no detail went unattended. You can tell that Jacada seeks to provide the experience of a lifetime, and they surely did. We will never forget this experience!
All the arrangements were timely and perfect. As promised agents met us at every stop and took care of us, including Nairobi airport and Arusha airports. Even when we made last minute changes during the trip, the altered plans were executed timely. The other requirements of the Safari, the bread and butter steps were as promised “five star”.This is my first safari and as billed “once in a life time experience” was truly so and made memorable by Jacada travel.
Our experience with Jacada Travel was positive, and added to our overall favorable travel experience. The initial planning process with Rachel was excellent and factored into account our unique travel requests. Her suggestions helped us to modify our trip planning accordingly in a positive way. Suggestions for hotels and resorts was generally spot-on. Several of the Jacada staff were available when needed, others not so readily. Several local tour recommendations were excellent, a few less so. Overall, we had a positive experience and would recommend them to others.
First time I used Jacada. I have had the pleasure of travelling the world in style and was nervous to use a company I have never used. Happy to report the entire trip. From start to finish. From planning to execution was first class. What an amazing group. Everything was perfect and as described and curated.
With only a few short weeks to plan, Rachel from Jacada leveraged her expertise to design a bespoke trip to Thailand that exceeded all expectations. From the unique hotels and experiences that perfectly matched our interests to the special surprises along the way, we were delighted at every part of our journey. As with previous trips though Jacada, the concierge and ground teams anticipate and remove the normal hassles of travel so you can put your energy and attention towards the adventure. Thank you Rachel, Gilda and team for a truly special experience.
Jacada organised an amazing trip. All accommodation, travel arrangements and tours were first class and executed flawlessly. Would not hesitate to recommend them. Well done Lily et al.
Thanks
My husband and I recently returned from a fascinating and fabulous month-long trip to China and Japan. This is the 4th major trip we've done with Jacada, and as we have come to expect, it was superlative in every respect. We found China particularly interesting because it is so vast and the culture, people, history and geography are so varied and absorbing. The changes over the past few decades are profound, and the itinerary that Jacada designed and the guides we had in every place we visited were excellent and helped us understand what we were seeing and experiencing even more deeply. Don't get me wrong -- Japan was great, too -- but China was more of a surprise.
We can't recommend Jacada highly enough for this or any trip you take with them. We have covered a lot of territory with them, and each of our sojourns has been planned and executed flawlessly. They design each trip to reflect individual interests and needs, and they have nailed it every time.
I went with my gut and chose Jacada to put together my Have-to-go-to-Chile trip. And I’m so glad I did. Emily and her team put together a trip that was what I had hoped to be and more. Although the time I was there got a little dicey due to the sporadic unrests, the staff and the guides were very supportive and reassuring.
Will definitely plan more trips with Jacada.
The devil is in the details. However, Jacada manages to go far above and beyond expectations and ensures you are wowed at every phase of your journey. Everyone planning a bespoke holiday should look no further. If this review would allow me to award more than 5 stars, the maximum would be given. Jacada is truly deserving of 10 stars.
Hi Jen and Omar,
We both wanted to email you having returned from our wonderful honeymoon in South America. Everything was organised perfectly and ran so smoothly which made it a dream trip. Special mention needs to be given to all the Guides and Drivers over the 3 weeks and we were very impressed with the hotels all of which had their individual styles and charms.
We also want to say a special thank to you both for pulling together the 3 week plan, providing us with great restaurant recommendations and the special treats you organised in each of the hotels as gifts :)
It really has been a unique experience travelling with Jacada. Based on our personal interests the trip was tailored exactly to our needs. It was a perfect assemblage of great locations, superb hotels, knowledgeable guides and exciting surprises. Many thanks especially to Jen and Omar for organizing this!
Jacada Travel did an outstanding job arranging our 50th Anniversary Trip to India. Every last detail was flawless, literally from the moment we stepped off the plane in Delhi through to security upon departure in Mumbai. Sarah Kounnou's expert knowledge of India was instrumental in developing an absolutely perfect itinerary for us. I can honestly say that there is not one thing we would change over the the 16 day journey. All hotels, guides and support staff were excellent and we are totally satisfied with the experience. Jacada is definitely a First Class operation.
From trip inception to the final tour in Saigon, Jacada exceeded expectations. Keith cared about what types of experiences we wanted and curated a bespoke trip of a lifetime for my husband and me. We saw the hidden side of Vietnam, met locals, ate amazing food and stayed in world class hotels. Our personal guides were knowledgeable and knew so much about local history and culture. We will definitely travel with Jacada again!
We had the most incredible time in Africa booking through Jacada travel! This truly was the trip of a lifetime, the absolute best trip we've ever taken. The travel agents are very passionate about the places, the local people, and ensuring you will have a very enriching experience. Each activity was curated to perfection. Every detail was well thought out and they really tailor it to your interests, needs and requests. All of our tour guides throughout the trip were warm, knowledgeable and fantastic. The accomodations were also all excellent. The agents are extremely responsive and helpful. Throughout the planning process and throughout our travels, we felt that we were always well taken care of. I highly recommended Jacada. We are already daydreaming about our next Africa tour!
Jacada Travel organized the most wonderful vacation in Kenya and Mauritius for my family!
The very professional and well organized team made all the efforts to make our adventure memorable !
I already booked my next vacation with them to Vietnam and Laos :-)
Jacada travel and the team of Keith Jarman and Gloria To have done an amazing job whilst creating our family's wonderful adventure in Thailand. Jacada exceeded all our expectations. Keith created a truly wonderful exploring experience for us. We traveled to Chang Mai, Phuket and Bangkok. We received personal attention, private transfers and experiences crafted just for us from elephant sanctuary that amazed our children to beautiful temples in the Chang Mai jungle to gorgeous Phuket islands and sandy beaches to vibrant and beautifully diverse Bangkok.
This Thailand adventure was perfect for both our kids and my husband and I. We equally enjoyed all activities and could finally spent quality time together.
I would have never been able to make this magic happen without Jacada's team.
I can offer my most sincere compliments to Jacada Travel for their organization, assistance, flexibility and attention to detail with respect to our Chile trip in November, 2018. All the planning succeeded without complication, and the changes made at the last minute due to and necessary because of the political unrest in Santiago made our lives and experiences the best they could be!
Special thanks to Susanne and Berni in the UK and to Berni in Chile!
I decided to use Jacada Travel to plan our Honeymoon in order to help take some pressure off with all of the other wedding planning that was happening. I have been on trips organized by other travel tour groups before, but this was the first time being involved with planning and organizing.
The accommodations chosen were excellent, were in great locations in the city, and well appointed. We also felt very special throughout the trip because Jacada noted that it was our honeymoon to all of the hotels. The guides were all very friendly and helpful and made all of the tours and transfers seamless. One guide in particular went above and beyond and offered to bring us to things not requested or required by the plan. Excursions were all great and Jacada did a great job of catering the trip to us. My only minor complaint is that some email communication between Jacada and I took longer than I liked. Even so, the trip itself was absolutely amazing and I would still use Jacada again!
We've used Jacada twice now for trips to Chile and Argentina, and we've found them excellent: thoughtful, attentive, and responsive. They found good guides to show us the sights in each place we've been, and all of our transfers from one location to another have gone very smoothly. Most importantly, we like their judgment in choosing things for us to see and do. We started using them because we were tired of paging through 400-page guidebooks trying to figure out what to do, where to stay, and how to get around. Jacada takes that particular kind of stress out of the experience and lets us focus on enjoying the country and learning new things every day.
Professional and caring from Day One through completion of the trip. Have used several times before, and will use again as my exclusive travel expert.
I wholeheartedly recommend Jacada! They put together an amazing trip for my husband and I with only 3 weeks notice. Our coordinator listened to our wants/needs and asked questions to better understand who we were and what we would enjoy. Our vacation was wonderful and stress free! The hotels/riads/tents (!) they chose were unique and absolutely fantastic! Our guides were informative, amazing, and willing to be flexible to entertain our interest. I cannot say enough superlatives about Jacada. We've already booked our next holiday!
Consistently excellent choices
We just finished an amazing trip to Ecuador over the Thanksgiving holiday with Jacada Travel. Our trip consisted of 3 nights in Quito and Otavalo, 4 nights in the Amazon and then 5 more nights in the Galapagos, splitting between a land based adventure on Isabella and Santa Cruz islands.
One of the things Jacada really nailed was the local guides, Juan in the Amazon (Napa Wildlife Center) and Fabian in the Galapagos were amazing, real stars of the trip. Their excitement for nature and knowledge of their area, really made the trip special. They were incredibly kind and patient with our kids and were so genuinely excited with all the new animal discoveries we had.
Some other highlights was the Napo Wildlife Center. We loved that it was owned and operated by the local community and the wildlife that we were able to see from there was amazing. From seven meter long anacondas to tiny poison dart frogs to 5 different species of monkeys swinging through the trees over head, it was fantastic. My kids (11, 9, and 6) would say they loved the Galapagos the most as beaches are always a win for them but when we get to share the beaches with sea lions and marine iguanas, that takes it to a whole new level.
We loved all the properties Jacada selected for us and the food was outstanding as well. I don't think we have any real negative feedback on anything.
We enjoyed our trip to South America. The guides and hotels chosen were excellent.
Things that can be improved, such as more details needed regarding documents required to enter a country.
