Testimonials

My travel advisors David and Jessica were fantastic from start to finish! They listened to what we were interested in and made a magical bespoke trip catering to our needs and wants. We will never forget our time in Japan and can't recommend Jacada enough for a once in a lifetime adventure. We will most certainly use them again for our next big trip!

My husband and I used Jacada's service for our 2 week honeymoon around Japan. I usually don't write reviews, but I could not help but to sing the praises of this company to a wider audience. Jacada was beyond helpful, attentive, and organized. From when we landed in Tokyo until we were dropped at the same airport 2 weeks after, we were treated like royalty and never felt the stress normally paired with travel to another continent with a language you don't speak. Perhaps the biggest credit I can give Jacada is that they made sure I, in Japan with a seafood allergy, never went without a meal. We will certainly be using Jacada again for other trips of a lifetime.

Wonderful and attentive service from start to finish. They tailored a trip perfectly to meet our needs.

Our trip to Japan was fantastic. It exceeded our expectations thanks to the great work of the Jacada team. We could not have undertaken this adventure on our own, so we are very grateful for the expertise of our team. The trip design provided an excellent spectrum of experiences including accommodations, food, culture, history and scenery. The logistics handled by Jacada’s in Japan partners were perfect. Great guides and drivers were always punctual and attentive to our preferences and comfort. Their professional manner created a secure and stress free experience. This was our fifth trip using Jacada to plan a special trip which speaks to our satisfaction and confidence in their services.

My wife and I have traveled extensively around the world, never with the assistance of a travel agent. However, when we decided to travel to Japan for our 50th Anniversary, we decided that we would use a travel agent to help us plan and execute the trip. We can say without any qualification that Jacada made our trip to Japan the trip of a lifetime and that we are never going to travel abroad without their assistance. The Jacada concierges who helped plan our trip, listened carefully to what we wanted to do and see as well as some health concerns. They skillfully put an itinerary together that matched our interests and suggested additional areas to explore that we did not know about. And when we were in Japan, the trip was seamless. At each stop, we were met by a Jacada representative who helped us navigate through the Japanese airports and train stations. At each hotel, we were met by unbelievably wonderful staff who know about our anniversary and surprised us wit gifts of candy, food and photographs taken to celebrate our stay. We used guides at each of our stops that were provided by Jacada who were all well educated, spoke perfect English, and were knowledgeable about Japanese religion, culture and history. There is no doubt that we saw parts of Japan and had experiences that would never have been available to us if we traveled on our own. We wondered how much we had missed in our travels by never using Jacada or its guides over the years. A great example of this was a traditional tea ceremony that Jacada arranged for us to experience. From talking to friends, we had been told that these tea ceremonies were very touristy, but we felt, ok when in Japan do it anyway. The tea ceremony was anything but touristy. We met our tea ceremony host at a Japanese Zen Temple that was empty except for us. After a private tour of the Temple grounds that including seeing private sanctuaries, bonsai trees that were hundreds of years old, and the private living quarters of the monks who lived in the Temple, our host took us to his home on the Temple grounds. He not only explained the tea ceremony custom, but talked about his grandmother and mother and how they had taught him about how to conduct a tea ceremony. He explained that he was studying the art of tea ceremonies under the guidance of a Zen monk who lived in the Temple. We traded discussions of life lessons and how they are reflected in Buddhist beliefs and the beliefs of our own religion. This was a highlight of our trip that will never be forgotten. It was also comforting to find that Jacada's 24 hour hot line immediately responded to one minor problem on our trip and quickly solved the issue. Finally, we were surprised on our last night in Tokyo with a wonderful package from Jacada to celebrate our anniversary. The package was filled with traditional Japanese clothing and a beautiful ceramic bowel. This is a travel agency that goes way beyond what anyone would expect. The staff are kind, caring, patient, and extremely knowledgeable. We are already thinking about our next Jacada trip.

Our trip was fantastic. We got to explore great sights and have one of a kind experiences (e.g., private calligraphy and cooking classes in local homes). All of the guides were knowledgeable and terrific. In addition, Jacada had everything planned flawlessly including assistants who got us to and from each hotel and each train platform. It all made for an absolutely marvelous trip, perfectly planned and executed by Jacada Travel.