Born and raised in England, Alex Malcolm founded Jacada Travel in 2008. He was working in the travel industry in Rio de Janeiro when he realised that there was a market for a company that showed travellers the insider track and hidden gems that only locals know. He moved back to his native UK to put his plan into action.
Latin America is Alex’s region of speciality. He lived in Brazil for several years and travelled extensively around South America, learning Portuguese and Spanish along the way. His favourite destination is Argentina, somewhere he says he could travel every year.
Since its inception, Jacada Travel has grown from an idea to an international, pioneering luxury travel company specialising in Latin America, Africa, Asia, the Polar Regions, Australasia and Europe, with offices in London, Hong Kong, Santiago and Cape Town.
Everyone connected with this company was great! Sara picked us up at the airport, and took us to the Blue Lagoon. Louli took us up to the snowmobiling on a glacier, and Bjorn was our driver back to the airport. They were all wonderful! All very willing to answer questions (and I ask a lot) and even went out of their way to show us interesting places. I would definitely use this company again to plan my next big outing! And Alex and Michele (our travel advisors) are also very committed to planning a wonderful trip!
Jacada planned a very special trip to Iceland. We had an amazing trip with excellent guides and activities. Every detail to accommodate our wishes was done.
Alex was very responsive to my clients' needs, including responding on a Saturday evening to a request for a different hotel in Madrid. He was also very helpful in putting together the itinerary.
Jacada did an amazing job planning, actualizing, and following up on our recent trip to western Norway. Alex Carey, our travel professional at Jacada, and Michele Santomassimo, our travel concierge at Jacada, did an amazing job of getting to know us, listening to our priorities and requests, and then putting together a truly memorable once-in-a-lifetime trip for us. My husband and I highly recommend Jacada!
Wonderful experience. Brilliant guide. And they thought of little things to make our trip comfortable & unique. I would definitely use Jacada again & Would highly recommend .
Incredible Vacation to Switzerland We worked with Alex to design an amazing two week holiday through spectacular Switzerland. Everything went off without a hitch! All the drivers, instructions, and reservations for hotels, dinners and tours were executed and communicated perfectly. Thank you Jacada! We will be using you for many more adventures to come.
Planned a exceptional trip for us to Italy and Paris. No detail was overlooked. Extremely professional/creative/detail oriented. They were also very accessible during the trip if anything came up. Would highly recommend Jacada for anyone looking for a top tier travel agent.
Exceptional work on every level. Alex and the Jacada team planned us a spectular family vacation. Every detail was handled, which on a multi-city trip made a huge difference. We couldn’t be happier with our experience.
Alex at Jacada did a great job of arranging the ultimate vacation in Iceland for my family. Everything was well thought out and we now have memories of great adventures that will last a lifetime. The team at Jacada was available whenever we had questions and we will certainly use them again for our next trip.
We used Jacada travel for our recent vacation to Greece. They designed an unforgettable experience for our family of 5. From the moment our plane landed in Athens to the very last moment in Crete, their team was by our side. We felt safe, relaxed, and in awe of the wonderful itinerary Jacada Travel personalized for us. Alex and Michele were there to answer my questions. Highly recommend. I look forward to more vacations ahead via Jacada Travel.
I feel secure He knew the way He was kind
We are experienced travelers and found Jacada to be among the best agencies we have used to plan a customized trip. Alex and Jacada’s other contacts were proactive and helpful in the planning process and the guide, itinerary and accommodations met or exceeded our expectations.