Testimonials
Rachel planned an absolutely fantastic honeymoon for us in Southeast Asia. Could not recommend her or Jacada more highly!
Jacada Travel put together our amazing three week trip to Vietnam, Cambodia and Thailand.
A special thank you to Rachel Beck for all her hard work in planning and organizing everything down to the very last detail.
Every place we visited was a good mixture of the traditional foods, culture, history and best local attractions.
I would highly recommend them!!
I "discovered" Jacada Travel searching for expert travel in South East Asia. How luck I was to stumble on this travel service. From the moment I received an introductory phone call from Rachel Beck to our post trip feedback it has been a 5 star experience in knowledgeable, professional luxury travel.
You pay for it but you will not be disappointed. No detail is left to chance, choices of hotels/tours/experiences are abundant and it is personalized service at its finest. We are booking our next adventure!
This trip went above and beyond our expectations. Jacada did a fantastic job planning, implementing, and with their follow through. It is rare in life one experiences perfection - but this trip was exactly that! Thank you for helping us create a memory of a lifetime!
We used Jacada for our safari/beach trip combo to Zambia and Malawi and had some great guidance from Byron Thomas. They only work with the best!
Everything was perfect, Exactly like we had planned it. Travel agents were great in planning everything down to the tiniest detail; it felt like they were traveling with us along the way.
Jacada created a amazing first class experience for our family to visit Japan. I highly recommend this trip and Jacada to all.
My wife and I and our two teenage girls spent 3 nights in Tokyo, 1 in Hakone and 4 nights in Kyoto. The hotels were first class and the one night at a traditional Japanese inn in Hakone was a wonderful touch. The private tour guides were amazing everyday and made for a smooth transition to a new cultural experience.
Each day was planned out exceptionally well for us to maximize the places we could see. Importantly the guides were flexible enough that we could optimize our adventures on the fly to see everything we wanted. The guides had amazing knowledge, pointed us to truly fantastic food and culture and taught us so much.
Jacada's planning was impeccable from the moment we were picked up at the airport to when we left. The combination of big city (Tokyo, Osaka), country near Mt. Fuji (Hakone) and historical (Kyoto, Nara) was a perfect mix.
Thank you again for an amazing adventure and one of the most memorable trips we have ever taken.
Thank you Jobi and the entire Jacada Travel team for making our most memorable and enjoyable honeymoon happen!
The entire process – from planning, the trip itself, after trip service was amazing!
The planning process:
Jobi made sure she understands what we want exactly out of our trip and was able to plan the perfect honeymoon for us. It was obvious to us that she knows South America extremely well and was able to advise us with any questions we might have. She also took great initiative to follow up on e-mails and calls if she doesn’t hear from us for a day. Knowing that we like adventure and food, she was even able to recommend us down to the restaurants to book. Having a perfectly planned trip makes the execution less likely to fail.
The trip itself:
A few weeks before the trip, we received two little black books complete with all the information we need for packing and preparing. It was extremely useful. The trip itself was amazing! The guides were very helpful and informative, and we enjoyed our time in each place. The number of days spent in each place was just perfect, none too short and none too long, which again shows how well Jobi knows her clients and each location well. Furthermore, we were very impressed and pleasantly surprised that at every hotel that we check in, there is always a card (mostly handwritten) from Jobi welcoming us, and describing to us the location and what she thinks we will like best. It was a very nice personalized touch that always warms our hearts whenever we check into a hotel. The service during the trip was also beyond our expectations. Having a 35-day honeymoon bound to have some hiccups here and there, but despite the time difference, Jobi was always there to facilitate our needs.
After the trip:
Even though the trip has ended and there is no more obligation from Jacada to us, Jobi and her team (especially Chile team) were still helping us track some shipment back to Singapore. The final shipment (we custom made a 70kg moai statue from Easter Island) has finally arrived and we are extremely happy that there is a momento from our amazing South American honeymoon! We wanted to post the photo of the moai but there is no attachment option on this site :(
Thank you Jobi and the entire Jacada team for such a perfect and memorable honeymoon!
Superb personal service and great destination knowledge, with a high attention to detail.
Dealt with last minute airline problem promptly and efficiently.
I would highly recommend using Jacada travel. They looked after all our needs in every possible way. Some guides were better than others, but I guess that is to be expected. Overall, it was a great first time experience using Jacada for our Peru trip this fall. We would use them again.
The trip was wonderful, with excellent service and accommodations.
Jacada (Byron specifically) planned us the most amazing adventure for our honeymoon. We could not have asked for a better experience in any way! Simply incredible!
Thanks!
We have great trip to South Africa, all aspects of our travel were carefully thought out by Jacada. Information sent prior to the trip was very useful and the staff in South Africa were knowledgeable and friendly.
Jacada travel provided the very best vacation I have ever experienced! The trip to South Africa included tours of Capetown, cage diving with great white sharks, whale watching, and a safari at Sabi Sands. Every aspect, including rooms, tours, and guides were simply fantastic. I would highly recommend Jacada travel!
15 day trip that was magical. We normally book our vacations ourselves but we were first timers to Africa and decided to use Jacada. They exceeded our expectations in terms of choices and delivery of services. Tess knew the right "pace" of the trip (how long on safari, when to move back to Capetown, when to do wine country and then back on safari). She made all the right choices for us in experiences and accomadations. Even met us mid trip for a cup of tea!
Highly recommend
We found Jacada Travel to be extremely helpful and accommodating throughout the planning process and booking of our recent holiday to Ecuador and the Galapagos islands. Ciara, who were predominantly dealing with, was always very prompt replying to any queries and answered every question we had, however trivial! we received a lovely travel pack, were expertly handled throughout our various journeys and couldn't fault any part of the service we received. An excellent company to deal with.
Until this recent trip to South East Asia we have always travelled 100% independently, but even by our standards, this was a pretty complicated journey to four countries in just under 4 weeks, involving almost every conceivable form of transportation. More than that, it was to celebrate our 25th Wedding Anniversary, so we decided the stakes and expense were too high for us to go it alone.
Kate, Alec and the team at Jacada and their partners at Trails of Indochina, who provided our superb guides- Phi in Vietnam, Sarom in Cambodia and Johnny in Laos and organised all the logistics on the ground, made it seamless and stress free and we wouldn't hesitate to use them again.
My wife and I just returned from a wonderful trip to Vietnam and Cambodia, which was entirely planned by Rachel Beck of Jacada. Rachel suggested the itinerary; planned the activities in each location, which she tailored very well to conform to our interests (as we had described them to her in phone conversations and e-mails); made all of our excellent hotel, travel and transfer arrangements; arranged for us to be met by a guide at the airport in each location, wisked through the terminal, and driven to our hotel; and arranged for us to have excellent, helpful, guides who led us through the planned activities in each location. Rachel's itinerary turned out to be excellently planned and her colleagues at each location carried it out flawlessly. It was a pleasure to work with Rachel and Jacada --Rachel is extremely competent, and during the planning stage she was always very responsive, helpful, and accommodating -- and I recommend her and Jacada without qualification.
They were amazing! Instead of fitting us into an already establishad tour, they allowed us to design the tour we wanted and accommodated all our eating quirks and also our budget!
I have just returned from South Africa, a trip that I have waited over 25 years to take, it has always been my life long dream to go on safari and Byron and his amazing team made it happen.
I found Jacada Travel purely by accident while I was researching safari's, as I was travelling alone it was very important to me to have the right agent working on my behalf. From the first time I contacted Byron to let him know what exactly I was looking for, the service has been nothing short of OUTSTANDING.
He put together an itinerary for me that was privately guided, the accommodations were beyond exceptional. Firstly it was 4 nights at the Sea Five boutique hotel in Camps Bay, just outside of Capetown, then it was on to 2 nights at the Birkenhead House in Hermanus for shark diving and whale watching, the view of the ocean and breaching humpback whales from the Birkenhead House was absolutely breathtaking. Then it was on to the highlight of my trip, Chitwa Chitwa for 4 nights and 2 daily safari drives (a total of 8). This place is magical, from the view of elephants playing around in the waterhole from the deck of my lodge, to the abundance of animals I was privileged to see during my drives. On my first drive I was lucky enough to see 3 of the Big 5, elephant, lion and buffalo, the next morning drive I saw the other 2, leopard and rhino.
I left a piece of my heart at Chitwa and will cherish my time spent there forever<3
The guides and hotel staff everywhere I stayed were phenomenal, and the service from Byron and Alec was like nothing I have ever experienced, right down to my little black travel book which I received about a month before my departure date, and to the little welcome notes that were waiting for me upon check in at my accommodations.
Five stars doesn't seem like enough, I wish I could rate them much higher. My advice to anyone looking to book a trip of a lifetime is don't look any further than Jacada Travel, I guarantee you will not be disappointed.
Thank you Byron and Alec from the bottom of my heart for putting together this wonderful trip and giving me the memories that I will treasure for the rest of my life. <3
Our tour of Peru was terrific. Lima was a very pleasant surprise. Our morning tour guide took us to the main attractions in the old city and some special sites, particularly the oldest house in Lima which was not to be missed. Jacada was very helpful in arranging a car and driver for the afternoon to visit the fishing wharf and Christ statue overlooking the city, both highlights of our Lima Visit.
Our adventure continued through the Sacred Valley, Machu Picchu and Cusco with a terrific guide, Johan Sueros. He was extremely accommodating and knowledgable. Very patient with us working through the challenges of the high altitudes and taking us to a few unscheduled locations such as the Cuscos market. Both train rides we took were exceptional (Hiram Bingham to Machu Picchu and the Andean Explorer) and our time at Lake Titikaka was stunningly beautiful.
In all locations the service from Jacada was perfect. Always there to ensure our travel connections were flawless. All of our accommodations were high quality, especially the Casona Inkaterra in Cusco and the Titilaka on Lake Titikaka.
We used Jacada for our trip to Peru to see Machu Pichu. Everything was perfect from the planning process, through the trip and our return. We had many complicated logistics and our guides were always there to take care of us, share their knowledge and show us the sights.
Just to re-iterate further...Emily (Jacada Travel Specialist) who planned the trip for us was absolutely amazing. We had ZERO worry the entire time once we booked with Jacada. If you're debating whether or not to use them, don't.
We would recommend without hesitation Jacada - we will be using them again soon for a trip to Iceland.
Lisa and Ray
From the initial review of the Jacana website to contact with George our travel consultant we had big expectations… Peru was on our bucket list and our first trip to South America.
It was without a doubt one of the most well organized, seamless travel experience we have had, and we are a well traveled couple.
Our guides when we touched down in Peru for each leg of our journey were true professionals and clearly enjoy what they do and have a love and knowledge of their country that created the perfect environment as we travelled around the country.
It really is a 5* guided travel service that makes you feel that at any turn you can be helped or guided with your every need. We had the privacy of beautiful hotels, private tours and being able to manage seeing places without going when it was busy with tourists.
I know that people visit Peru because of the famous Machu Picchu however there are so many more magical places that will make us return to this warm and wonderful place, this was truly helped by the expert planning from Jacada.
We will being using their travel planning services going forward.
This has to be the best holiday that we have ever taken. From the very beginning Jonny guided us through the booking of a spectacular itinerary to suit what we wanted to see and experience during our visit to Africa.
We stayed in five different places during a two week period. Each location and accommodation were excellent, our favourite being the Lamai Serengeti Camp. The guides and accommodation staff were superb, we were made to feel very welcome and looked after.
During the holiday we enjoyed day drives, night drives, a bush walk and a balloon ride then went to relax on the beach at the Breezes Beech Club in Zanzibar for four days before flying home.
we would highly recommend Jacada Travel, in particular our African expert Jonny who booked everything for us, communicated with us throughout and made everything run like clockwork-thank you!
Debs and Neil
Wonderful vacation to South Africa with Jacada Travel. Trip planning by Byron was thoughtful, innovative and responsive. We achieved all that we wanted to plus lots of additional experiences along the way that only true experts on South Africa would be able to recommend and provide. The trip itself was flawless. Every driver and private tour guide was on time, professional and friendly. Each of the hotels, resorts and safari camps was excellent. But equally as important as the luxury accommodations and gourmet food was the chance to see and experience aspects of the real South Africa and feel that we had a chance to meet its people and, however briefly, be part of its world. We have no hesitation in recommending Jacada Travel and will use them again in the future.
As a travel agent, I've booked several trips through Jacada and every experience has been a pleasure. All team members are extremely knowledgeable, professional and lovely in demeanor. I will surely continue to partner with Jacada to ensure seamless journeys for my clients.
If you want a seamless dream vacation the best travel agency for that is Jacada. Nothing but good things to say about this company and their employees. Especially Tessa van der Walt.
Thanks to Byron and Alec with Jacada we had a fantastic trip visiting Cape Town, Sabi Sands, Zambia and Botswana. There recommendations on where to stay and excursions were perfect- from Manna Bay in Cape Town to Londolozi in Sabi Sands (saw the wild dogs) to Royal Chundu (Zambia) and finally to Duba Plains. Fantastic!!!
It's one of the most relaxing vacations we had.
The itinerary and locations were timed perfect. The accommodations and their location were amazing, we could watch animals while sipping our morning coffee or while eating dinner.
The escort guide was very knowledgeable and friendly and we enjoyed interacting with him. The driver guides were great too. Together they made every effort irrespective of time to meet our expectations.
The food was wonderful and the chefs catered to our needs specially me being a vegetarian.
The flights between destinations were worth, they saved a lot on travel time.
This is our second vacation with Jacada and I think they are best in customizing a vacation.
Overall it was a dream come true Safari.
Never in a million years did my wife and I ever think we would visit Africa as it was not on our radar
We have travelled quite a bit and had some brilliant experiences,Africa to us was just a giant Zoo,too touristy,not what we wanted
,because of our previous experience with a Jacada South American trip we new that if ever we did go to Africa then it would only be with Jacada,so we decided to swallow our pride and go for it
During our pre trip chats with Byron it was obvious to us that this was going to be special.
Not for Jacada the bog standard accomadation and tour guide.this turned out to be the trip of a lifetime purely and simply because of the quality of the guides who in my opinion could not be bettered,we saw things including a lion kill that other groups missed out on because of our guides patience and knowledge even the small things such as identifying every bird that we saw
As far as accomodation goes,we do like our comfort and are discerning as far as hotels and lodges go the 4 lodges we stayed in were amazing once again down to the quality of the staff,we were overwhelmed by the friendliness and pure efficiency by everybody,maybe that is a natural trait of Tanzanians
Listening to all of my friends and family who have done safaris in the past no matter how hard they could not convince us
I do not think that any other company could top what Jacada did for us,they may not be cheap but you only get what you pay for is our experience in life
What I think is also important is that my wife and I are in our mid sixties yet we found the whole safari experience with Jacada incredibly comfortable and a pure joy
Going into our first safari to South Africa, my husband and I were a little intimidated. Throughout the planning phases, Jacada was very accommodating and made us feel at ease. Once we arrived to South Africa, everything was an absolute delight. From the transportation to the accommodation, everything went according to plan and flowed so smoothly. Traveling with Jacada gave us peace of mind throughout our entire trip and we were definitely pleasantly surprised. I would like to use them again in the future and will highly recommend it to others.
Some thoughts regarding the climb: The guides and staff were excellent. Jacada truly arranged a luxurious climb. My son and I had a support staff of 28 to accompany us on our climb. I have nothing but positive thoughts regarding the staff, meals and accommodations. It was as comfortable as possible, given the circumstances and challenges of climbing Kilimanjaro. As for the climb itself, there were two difficult aspects; a) breathing at the high altitude and b) the hike on the day you summit is very difficult and requires a positive attitude to make it to the top. Besides those, the hardest thing for me, was the temperature at night. We woke up one morning with ice covering our sleeping bags. But, we wore plenty of layers and managed to sleep. Overall it was a fantastic lifetime experience and being with my son, made it extra special.
What can I say about the safari? It was beyond expectations in terms of luxurious accommodations and seeing - up close - all of the wildlife of the Serengeti. If I had to pick a favorite lodge, which is a difficult choice, I would select the experience at Faru Faru at the Grumeti Game Reserve. The accommodations were spectacular, the intimacy of the lodge we particularly enjoyed, and the staff was outstanding. We loved the experience of being able to go off road to view the animals. We were able to get so close and see the wildlife without binoculars. Sometimes a little too close. HAHA. However, having said that, please don't take away any negative thoughts about Serengeti Lamai or Ngongorgoro Crater Lodge. All three were spectacular experiences. The Ngongorgoro Lodge was really something special. All three of our safari guides - we rate as excellent. They were polite, knowledgeable and took excellent care of us. We were extremely lucky in that we saw the big five, a cheetah kill, four river crossings (one that lasted over 30 minutes) and a crocodile kill. An outstanding safari and trip.
The Legendary Lodge in Arusha was a great place to base our trip. The lodge and staff were outstanding and took very good care of us.
Thank you for your help in arranging a fantastic trip.
I thought Jacada travel were very professional and helpful with anything from planning the trip ,transfer and what activities to do.
We just returned from an amazing 11 day vacation to Peru from the U.S. We toured Cusco & Lima, hiked the Inca trail to Machu Picchu, biked the country-side of the Sacred Valley, all while staying at beautiful and well appointed hotels. George at Jacada did an excellent job of turning our bucket list dream into reality. I can't wait for our next adventure.
What an amazing trip to Africa! Jacada designed a truly amazing itinerary for us and accommodated our unique requests while also planning a few unexpected extraordinary extras for us like a surprise birthday safari dinner campout under the stars in Malawi's MVuu park for our family and travel partners. Jacada exceeded our expectations for a luxury vacation in Africa: where we visited Rwanda and experienced 2 days of gorilla Trecking , Malawi where we were awed by the elephants and hippos on a boat safari, and Kenya where we caught the start of the great migration. We were greeted at the airport at each of our destinations and at all times were in the care of wonderful guides, drivers, and staff.
It was truly stress free and although we covered a lot in 2 weeks, we came back rested, charged, and with fantastic memories. The accommodations were all wonderful, the guides very knowledgable and friendly, and the seamless flow of the trip perfect.
Jacada accommodated all of our unique requests, while also putting in some wonderful experiences we wouldn't have known to even ask for. They truly customize your vacation to your personal wants and needs, and provide exceptional service throughout from start to finish. Jacada's expertise in personalized travel ensured we had an extraordinary vacation that exceeded expectations, and were filled with memories of a life time. We will definitely use Jacada again for our future travel. We were truly impressed and grateful. Thanks to Jonny for the planning, and Byron for the photography advice.
Our family had a wonderful experience at every location set up for our safari trip in South Africa. We were able to customize to our desires. Londolozi Camp was fantastic and we saw all the animals we had hoped to see. Moving on to Victoria Falls was a nice change of pace and a unique wonder to behold. Lastly in Botswana, our stay in the Okavango Delta was great. Both Stanley Camp and Chief Camp offered unique viewing experiences. We learned so much about animals seeing the big five and many many more. There is nothing like the star light sky or the glorious sunsets. The people were wonderful and the food very tasty. If you want a luxury but outdoor exhilarating experience this trip will exceed your expectations. Jacada did all this to make it possible. We thank them for all their organization and follow up during the trip to make sure all was going smoothly. Thanks to Jonny for his help in making this the trip of a lifetime.
As a self planner, I was a little skeptical about using a travel agency. However, for our Inca Trail hike it was necessary. Jacada Travel was perfect in every way. Our guide couldn't have been any better. He had amazing knowledge and was so much fun. Everyone from our travel agent George to our porters to driver took excellent care of us. Our accommodations were 5 star. We'll be using Jacada when we plan our safari!
Well planned and well executed.
Jacada are simply outstanding. From the first call right through to the end of your trip and beyond. The level of customer service is breath-taking. We dealt with Ciara and she could not have been more helpful. Her level of knowledge was excellent leading to a very relaxing, thoroughly enjoyable holiday. On first glance they may appear to be quite expensive, however it soon becomes apparent Jacada are outstanding value for money once you experience the end result. We could not hold them in higher regard nor recommend them enough. We will definitely book our next big trip through them again
We are a family of four, -including two adults plusTeenagers from New Zealand.
We are widely travelled and have been frankly disappointed with the minimal level of service we have, in the past received from travel agents/planners, who have usually offered very much "predictable packages", without any feedback/experience of the properties, and offering no information we couldn't find out for ourselves.
Our experience with Jacada was totally the opposite .We travelled to South Africa on a safari, and from the pre planning to arriving back home afterwards, every detail was taken care of with close attention to our requests and preferences, uniqueness, a bespoke character, and an indescribable level of luxury at the Lodge properties we stayed at.If you are price sensitive, Jacada's costings will probably give you an initial shock, however, they do indicate price ranges on their beautiful website, and they work with luxury products and properties.Thanks to Jonny for putting the glamour back into travel- his enthusiasm is infectious, and his personal experience of these properties and of safari travel is very specialised- it is his core business, so you are dealing with someone whose total focus is on this type of travel.
Jacada- highly recommended, a very positive experience- I wish they offered more destinations, as I loved the experience of being personally met, greeted and guided through the initial stages of arriving in a new country/city.
We'll be back!
Our trip to the Galapagos Islands was one of our top trips that we have taken. Everything was amazing! The boat and service was top notch. Once there everyday life is forgotten and you are in paradise with wildlife that you will not encounter so closely anywhere else.
Working to schedule the trip with Jacada was so easy and they had the answers we needed. From beginning to the end of booking our trip, we felt it was going to be one of a lifetime and it certainly was. In the future, we would book another trip through Jacada.
My trip in Myanmar was fantastic. Jacada Travel did a superb job.
I do a lot of travel to far-flung places and I've used a few tour packagers.p over the years. OThis trip to Myanmar was different because I wanted to travel solo and at my pace. I knew nothing about Jacada and discovered them on the Web. As an American female traveler in Asia, I felt i needed a little extra personal attention and a couple of special arrangements so I was willing to spend a few extra dollars for comfort and safety. My agent at Jacada proved to be excellent: She listened carefully to all my advance special requests--from budgetary concerns to unique sightseeing excursions. Most hotels were on the luxury side which was a treat; I was promptly met at every airport transfer by a professional rep with driver; and the recommended daily itinerary was stimulating and relaxing. I had highly intelligent and informative guides who were really wonderful to spend time with.
Would I recommend Jacada Travel? --You bet I would.
Jacada has been so easy to work with, we felt they arranged a very personalised 11 night trip. We are first time Safari tourists and are not accustomed to outdoor environments for long periods of time.
Pretrip:
-Joyce@Jacada quickly assessed the type of accommodation we should be best paired with within our budget, and the order we should visit the camps, to give us the smoothest entry into the Safari life. I am now so grateful the bulk of the trip was not the bucket shower type of camp (I previously thought "no problem"!).
-She personally visited these camps so if I had a particular question about the camp she could answer me almost immediately based on her experience. She also had a lot of little traveller tips for us to ask for/try at the camps to make the most of our stay.
During the trip:
-Jacada arranged for someone to meet us inside the airport and take us through the customs.
-Joyce left us greeting notes at every camp, it was a very thoughtful touch. Also thank you Jacada for the little gift bag at the beginning of the trip, the fleece scarf was so handy, my husband used it every day on game drive as he underestimated how cold it would be and didn't pack one. Somehow you thought one step ahead and guessed we might need it but forgot it?!
-Joyce especially arranged alot of "extras", we felt like special guests at all the lodges. e.g. private game drives at private concessions/camps that run shared game drives, upgraded rooms, we were always allocated the rooms with the best views, honeymoon dinners - there was another couple on honeymoon at the Crater Lodge, but their dinner table was not fancily decorated and by the fireplace like ours.
- Zero logistic problems despite a hectic schedule
- Assigning the very best guides who were funny, charming, and very experienced. We caught some spectacular moments, and we shared some very funny stories that will remain in our hearts forever.
Post trip:
-A very welcome back email, and a followup lunch to ensure the trip was what we expected!! It WAS, and so much more.
Thank you to Joyce and the Jacada team for the professional and personalised adventure.
On July, 2015 our family traveled to Iceland with Jacada. It was by far the best trip we have ever gone on. Tours and activities were perfectly organized, individually tailored to our interests and every day was awesome. Our guide, Eythor, was incredibly knowledgeable, listened to us and added unique activities based on our interests (including finding a local zoo for our boys once he saw how much they liked animals and a pizzeria once we started feeling a bit homesick for NY food). I will definitely travel with Jacada next time around.
Jacada planned and executed our vacation to Myanmar and Thailand with brilliance and perfection. We were so happy with Kate, our planner, and Alec our concierge. Myanmar is a tricky country to navigate, and their plans, guides, agendas, and hotels were all perfect. Arrangements were flawless. We can't wait to use Jacada again!
My husband and I just returned from a magical trip to Peru- expertly planned from beginning to end by George with help from Susann at Jacada. Our guides were just terrific- responsive and outstandingly informative. And we can't rave enough about Peruvian cuisine and the restaurants George recommended. We feel so fortunate to have experienced magnificent Machu Picchu, the Sacred Valley, Cusco and Lima - our trip simply couldn't have been better.
Jonny at Jacada helped my friend and I create the trip of a lifetime! Every detail was meticulously planned. I would recommend them in a heartbeat and can't wait to use them again for my next adventure.
Everything was superb, except for a guide in Franschoek named Leslie. She immediately shared her "world view" on controversial topics without knowing us at all; it was very off-putting. She also lacked basic knowledge of several local topics, with a typical response of "you'll have to Google that," rather than saying she would find out and get back to us later in trip.
We wanted an amazing trip for our honeymoon to Malaysia and Borneo, we contacted Jacada Travel and from that moment on our travel advisor, Rachel was extremely helpful. She planned our trip based on what we had said we were looking for and even suggested things we'd not heard of to try.
Our experience from start to finish on the trip was just fantastic. All of our guides were waiting for us as expected whenever we moved to a new place and the guides were so passionate and friendly which really made or whole experience special.
My family and I just returned from a wonderful trip to Costa Rica. George and everyone at Jacada were so quick to respond to any questions. They listened carefully to what I said we wanted to do on this trip and planned a great itinerary for us. Jacada made having a memorable, amazing
family trip so easy and enjoyable for us. I would highly recommend them to anyone! We will be using them again, for sure.
