Testimonials
Out trip to South Africa was fantastic. They listened to what we wanted and designed the trip that matched to those wishes. Everything went smoothly to the trip. From meeting us at the gate in the airport, the hotel choices, the restaurant choices, everything went very well. I highly recommend them.
Jacada handled all of our in-country travel for a recent trip to Vietnam, from hotels to guides. The people at Jacada listened well to our desires and then organized a wonderful tour that exceeded our expectations in every way. A great company to work with and our personal contact, Kate, was excellent.
From the very start of my experience with Jacada while researching a trip to Iceland, I was impressed with the prompt, courteous and professional service I received. My travel expert, Melania, was extremely personable and treated all of my inquiries and requests with professional poise and knowledge. She was exceptionally prompt in all replies and quickly put all my concerns aside.
The trip she put together for me was perfect and matched my vision exactly. I wouldn't have changed anything!
Without a doubt, I would highly recommend Jacada to anyone for booking high-quality, luxury travel in the future.
~John
Lily at Jacada Travel did a wonderful job planning our trip to Peru and Galapagos.
Every aspect of the travel experience was right on and taken care of from recommendations of sites and length of stay to printed boarding passes at our departure. Selection of hotels and restaurants choices were perfect. Hiking was as advertised, spectacular and tough, but doable thanks to the excellent guide.
I would highly recommend Jacada travel to anyone looking for an unforgettable trip. We worked with Rachel- and she was highly organized and efficient throughout every step of the process. I normally enjoy planning my own trips, but with wedding planning I was just too overwhelmed. I reached out to Rachel (she had planned a friend's honeymoon) and within 4 days she had our whole trip planned! She was very responsive to emails and incredibly easy to communicate. As far as the actual trip goes- I really can't say enough good times. We went to Thailand and Cambodia, and the whole experience was perfect- start to finish. If you want to really immerse yourself in a local culture without any hassle of planning- book with Jacada!
My wife and I recently returned from our honeymoon to Vietnam and Thailand designed by Jacada Travel. From the moment we arrived, we thought Jacada, their guides and selected hotels did an excellent job of making us feel welcome and important. Our tour guides in both countries were friendly and knowledgeable. Rachel Beck and Gilda Tang were a pleasure to work with and made some excellent hotel and restaurant recommendations. Jacada is attentive to detail and will follow up with you throughout your journey to ensure everything is running smoothly. I would not hesitate to recommend Jacada Travel for planning a fun and memorable trip!
Great, great experience and would for sure use them again. This was honestly the first time I let a travel agent handle my schedule, so I was nervous, but must say that they did an amazing job!!!!
The itinerary was exactly what we would have designed ourselves - there was something for every member of our group. And the guides were wonderful too. We had a fantastic trip! We would definitely use Jacada again.
65 year old Canadian cardiologist who has traveled moderately previously (Nairobi, Nepal, SE Asia, etc) with the most recent trip to Kyiv Ukraine who wanted an organized excellent educational tour of Peru (Cuzco, Lake Titikaka, Machu Picchu, Amazon, Lima). Jacada was superb with great pretrip internet and telephone consultation as well as guiding my wife and myself thru the entire visit (not intrusive yet comprehensive). When we asked for something additional they organized it to our satisfaction. Fernando the guide in Cuzco/Sacred Valley was the best guide we have ever had, knowledgeable, taking our requests in stride and supporting yet not pushing us. If you want to visit and enjoy a Peruvian trip this is for you.
Jacada Travel identified our travel requirements to South America very carefully and came up with an itinerary that suited us perfectly. The hotels, guides, drivers and food were great. Our travel designer, Jobi arranged welcome notes and gifts at various stops which made our holiday extra special. We will definitely use Jacada Travel again.
Jacada arranged a week's holiday for us in Siem Reap, Cambodia. The whole experience was not just unforgettable, it was a week of new sights, new sounds and new feelings. From our greeting at the airport, we were made to feel so welcome by all the friendly people of this bustling city, who simply couldn't do enough to make our stay a memorable and enjoyable holiday. Our visits to the many temples and monuments were enhanced by our knowledgable guide, who educated us in the best possible way about Cambodia's rich history and even about the principles of Buddhism. Everywhere we went, we were driven by the same driver, who, in a city which seemed to have very few rules of the road, remained beautifully calm and not once made us feel anything but totally safe and secure. He was always ready with cold towels and cold water, whenever we returned to the vehicle.
The staff at Shinta Mani Club, where we stayed, were without exception friendly, polite and anxious to please. The hotel restaurant was an absolute delight. I cannot recommend this hotel highly enough.
All this wonderful attention to detail is, I believe, a hallmark of Jacada Travel's service. There were lovely little touches, from the beautifully presented Travel Guide and itinerary, to the champagne on arrival, to the temples guidebook, and thoughtful extras, like a sunset boat ride, a luxurious candlelit dinner, a visit to a local family for Cambodian snacks and fresh coconut juice and even a ride in a bullock cart. The whole week, culminating in our departure at the airport when we bade farewell to our guide and driver, went seamlessly and smoothly.
Our trip to Vietnam was beyond any of our expectations. Accommodations were all exceptional, the guides were excellent, and the people behind the scenes did so much to make our trip over the top.
All of our African travel was extremely well planned and quality of tours and personnel at jacada are one step over and beyond expectations.
Tess and her team listened, asked questions, made recommendations and were very flexible throughout our planning process. She put together an amazing experience that far exceeded our expectations. The accommodations were incredible, service impeccable, food excellent and each day surpassed the previous. Absolutely incredible experience.
I had the most amazing, awesome vacation of my life!
Jacada's group of professionals made our trip to Peru very special. They anticipated situations and provided the best experience possible.
I hadn't been to Latin America for many years (decades, actually), so in planning for a wide-ranging trip to multiple destinations over a month, I was relying on my memories of a very different time/place. Were it not for the up to date knowledge of Jacada staff, I would have been searching in vain for places that haven't existed for many years. Jacada made great suggestions for new experiences and we found that every detail was truly remarkable. Having traveled a lot around the world, I've got lots of memories of places, but I think this trip has to be up there with the best!
We used Jacada Travel to organize our trip to South Africa as we were finding it difficult to arrange some of the transfers and to decide which safari lodge to stay at. It was the absolute best decision we could have made! Byron listened to what we wanted to see and do and then developed an amazing itinerary! The accommodations were excellent and the service was outstanding everywhere we stayed. Every detail was taken care of including having someone meet us at Johannesburg to expedite us through Customs and onto our next flight. We never had to worry about transfers or tours - all was taken care of in a flawless manner. The tour guides were knowledgeable and personable and the drivers were courteous and professional. Angela (our concierge at Jacada) answered all of our questions before the trip and booked restaurant reservations for us beforehand. She was able to change the day of one of our tours when the weather forecast called for rain. We were truly treated like VIPs throughout the trip! This was such an incredible trip all thanks to Jacada. I have no hesitation in recommending them to develop a luxury vacation you'll never forget!
Jacada provided us with the utmost in professionalism in planning our trip to Peru. Accommodations were beyond expectations and guides provided were both personable and willing to do whatever needed to be done to ensure that our trip was perfect. Along the way, they even threw in a few unexpected surprises which enhanced our experience even more. Not only will I unconditionally recommend them to friends and family, I already have while also contemplating my next adventure for them to plan and organize for us.
Emilie at Jacada was an excellent partner in planning our vacation.
She listened to what we said and went about delivering...we would give her 5 stars but....
Peru was wonderful...lived up to expectations and beyond and the little touches around our wedding anniversary were really appreciated.
Ecuador...Emilie was concerned that travel issues between :Lima & Guayacil would impact on our Galapagos Cruise so we were scheduled an extra day in Guayacil...which was a day too many. Would have preferred to stay in Lima and enjoyed that City more.
Its also a bit of a pain to have organise international flights separately...much better for us if Jacarda had done this is well.
But Galapagos...fantastic...she had worked out who we were and put us on the right boat...and sort of understand why the extra day in Guayacil but not necessary.
Well done Emilie and Suzanne for admin support...we had a great time and would use you and highly recommend you to others!
An adventure, different than any other vacation. Attention to detail by Jacada's personnel and "hands on" service was beyond belief. Guides were unbelievably knowledgable. That alone made one feel comfortable.
I am glad to choose Jacada Travel to set up my first Safari trip，a most enjoyable stay filled with unforgettable memories.
This company offers SIX Star service. The work they did up front to ensure the trip was exactly what we wanted and within budget, was excellent. Their descriptions and understanding of the accomodations and places we would visit were extremely accurate.The places we stayed were the best each country had to offer for our budget. Every detail was cared for. We were treated like royalty by everyone. I can't say enough good things about Jacada Travel.
From start to finish Team Jacada were truly amazing,especially Tess and Amanda,true professionals who sorted everything out for us.Nothing was too much trouble,even when we changed our itinery around slightly.They answered all our annoying questions big or small and gave honest opinions on places to go,visit and restaurants to try etc.
Everything they arranged and organised all worked by total clock work,we didnt have to worry about anything other than having an amazing South African adventure.I cannot recommend these guys enough,I will certainly be using Jacada again if and when we come back to Africa,which I know I will,too beautiful not to.I have just recommended them to a friend of mine,after months of emails back and forth to both Tess and Amanda you feel like you have made new friends.Absolute top class and I thank them again for all they did for us and making our holiday so fabulous!
Our group consisted of 4 adults and 4 teenaged daughters. We used Tessa at Jacada Travel to plan our Killi climb and safari, all in Tanzania. The entire trip went off without a hitch and was fabulous. Would use Tessa again if we travel to Africa.
I absolutely loved working with Jacada for my Iceland vacation. I told them everything I wanted to do and they really took care of the rest. The people I worked with were nice, sweet, understanding and I really felt they wanted to give me the best experience possible. Jacada Travel is my go-to for vacation planning.
We are very experienced travellers and our recent trip with Jacada travel was amazing. They go the further yard to ensure you have an excellent trip. All pick ups and escorts through the airports were very smooth. The hotel in Capetown was hospitality at is best. Fire lit in out room with a bottle of wine chilling on our arrival. Restaurants booked and trips organised.
With the Safari it was the best ever . We have been to safaris from the Amazon to Zim, and this could not be faulted. Exceeded our high expections of luxury camping.
Well done everyone and thank you to all concerned.
Einar the super jeep driver made the trip! He was great fun and an amazing conversationalist. I have already recommended him to several of my friends.
We were not able to go on our Ice berg lagoon trip due to the zodiac company having a boat malfunctioning. Einar did everything he could to come up alternative solutions. However the Zodiac company was less than helpful.
There are a number of very good luxury tour companies that provide great personalized service, unique and memorable experiences, superb accommodations, and first rate tour guides. JACADA certainly meets and exceeds that standard.
Then there are truly great luxury tour companies like JACADA. In our case we found this out when our inbound flight was delayed by nearly 24 hours. This resulted in our missing by several hours the departure of a very special train that only runs twice a month. After notifying JACADA of our problem, within a few hours they emailed a plan. We would be met at the jet-way, quickly taken through immigration, collect our luggage and into a vehicle that would CHASE THE TRAIN. They had arranged with the train manager to stop at a siding to pick us up. I had my doubts, but the plan worked flawlessly and the train manager and a hostess were waiting for us outside the train as we pulled up. While we were obviously very pleased with the outcome here, the logistics and coordination involved in making all that happen are quite amazing.
JACADA does offer "suggested" itineraries, but where they excel is with the experienced international traveler with special requests. We were never told "no" or "too hard" even when a request was late in the process. Because they have personal knowledge of the areas visited and facilities, they also ensure you have the best in each location. Everywhere we stayed in a multi-stop, multi-country journey we had an envelope in our room from our JACADA travel coordinator welcoming us.
If you are looking for genuinely personalized luxury travel service from a team of real experts, who meet and exceed your expectations not only when things go right, but also if things go wrong, look no further than JACADA.
George and his team were easy to work with, including details that made the experience memorable. When an unforeseeable event occurred right before the trip began, they made all the necessary itinerary changes so that the trip was a huge success.
Jacada is heads and shoulders above the rest. Their service level is impeccable and attention to detail is phenomenal. Jacada will find you the best places to stay and visit and pamper you with insider info, personalized pickup and drop off services and personalized welcomes at the hotels.
I will definitely use Jacada again and I highly recommend them.
George at Jacada put together an unbelievable trip to Iceland. We have nothing to say but WOW! My husband really said (several times) that we weren't on a vacation but we were on an adventure! The hotels were perfect! We loved both of them. The people were great. And our guides were so friendly, knowledgeable, and just fit in with our family. We loved all of them. All 4 guides were so wonderful; we enjoyed meeting more locals and hearing each of their stories!
Each day we were there brought more incredible scenery and fun things to do! When we've asked each other what day was our favorite, I don't think any of us could answer! Everything we did from the hikes, the glacier hike, the volcanoes, the snowmobiling... They were all so different! LOVED every second! It was really a trip of a lifetime!
Me and my friends were planning for a trip to Peru since the beginning of 2016, and We did the right decision when we chose Jacada Travel to handle all the details for our trip ! We had a wonderful experience, the 12 of us ! excellent accommodations, friendly tour guide and perfect care of the little details ! We will totally travel with them again to other destination ! I personally loved how they are well arranged from the day I emailed them and then working on the perfect itinerary together and later living the great details in real in Peru ! it was definitely the ultimate trip with adventure, sightseeing, luxury, cultural experience and more
Every detail of our 15 day trip to South America was perfect from the meeting us at the airports to the English speaking guides/private drivers to the beautiful hotels! I would definitely use Jacada again.
Jacada and Emily Opie planned the 10 day trip my daughter and I took to Peru earlier this month. We visited the Sacred Valley, Machu Picchu, Lima, Cusco and the Amazon. Jacada arranged transportation, guides, activities, hikes and some meals. They did a great job -- trip was fabulous, guides fun and knowledgeable and logistics close to flawless.
Our trip to Peru was nothing short of an adventure! Each of our destinations was planned out perfectly, and the order in which we saw the various parts of the country was well thought out, considering the challenge of the altitude. So much so that we acclimated very well as we traveled throughout our 2 weeks. We started in the Amazon and finished up on serene beautiful Lake Titicaca, with amazing culture filled stops in between in the Sacred Valley, Machu Picchu and Cusco. Our guides were knowledgeable and fun to be around. We loved it! Thank you Jacada Travel!
Jonny H. from Jacada took care of every detail in planning our last minute Safari to Kenya. We were greeted at each of the camps with notes from Jonny welcoming us. It was like having a knowledgeable friend traveling with us!
Our trip included the best of city sightseeing (Johannesburg and Cape Town) along with Hermanus...coastal marine life sightings, luxurious train travel from Pretoria to Cape Town, thrilling safari experiences in Sabi Sands.
Tessa and team at Jacada were wonderful to work with and customized the trip based on our interests and timing. All excursions were well planned and executed.
The guides provided were intelligent, helpful, gracious, and knowledgeable. They arrived promptly for our excursions and exceeded our expectations. They represented four different native tribes, and helped us to understand the history, culture and politics of South Africa.
The hotels were exceptional in their location, service, and amenities.
The guide/driver and tracker on the safari were extremely knowledgeable about animal behavior and made every effort to find and show us 26 different species of mammals.
It was a trip of a life time! Thank you, Jacada Travel
Jacada travel advisor provided me detailed and professional cooments for what I need, and carings for my trip all the way.
Jacada Travel was great to work with throughout the process. From the very beginning and listening to what experiences we wanted to have and customizing our trip to us, to helping us get reservations at a specific restaurant, and modifying our itinerary a month or so before to include shark diving all while keeping within our budget. All transfers were seamless throughout the trip and private guides were very knowledgeable and friendly. The places we stayed were so unique and each place made us feel at home.
Attentive to the preferences of the traveler, carefully arranged tours with an eye to details, excellent tour guide, smooth and easy transport from place to place, well thought out restaurant recommendations: superb in every way! Absolutely recommend this travel company.
Jacada have provided me with a bespoke and fully personalised itinerary every time I have travelled with them across South America, Central America, Europe and Africa. They are my number 1 preferred boutique travel agent and I would recommend them to anyone looking for a unique and luxurious trip. The quality of their service is a testament to the expertise they employ, with each agent a designated specialist working closely with local partners to ensure a full and personally tailored experience.
2nd time with Jacada. Excellent as usual
The trip was completely customized for what I wanted to do.
Accommodations were all luxurious.
They arranged everything including all in country plane transfers.
Communication on schedule was perfect.
Tess and company made sure every detail was perfect. We had the best family trip you could imagine.
I stumbled upon Jacada on the Internet in April 2016 and filled out a form. To my excitment they promptly contacted me the next day and asked some questions in regard to planning dates, budget, ages, level of comfort. Within a day a had a proposal for England/South Africa. With a little adjustments the trip was finalized and customized within a week. My son and I just returned yesterday from "the trip of a lifetime". JACADA you made this trip a wow. Everything went perfect. From the transfers, private tours, reataurant picks,London hotel was perfect the safari lodges you chose it was unbelievable.
I would highly recommend and will be using Jacada for future travel.
Personable and professional......knowledgeable and insightful..... Caring and committed..... The Jacada team helped create an adventure of a lifetime for my family!!!! Looking forward to the next!
Everything was wonderful- and easy! We had a private guide everywhere we went that greeted us in the airport, toured us, and escorted us around. All guides were exceptionally kind, friendly, educated, and knowledgeable. Rio, Brasil was a fun city to tour sites, visit the beach, and walk around the town for food & drinks on Copacabana Beach, Fasano Hotel is beautiful. Cusco & Machu Picchu, Peru were stunningly beautiful, amazing culture & history in these places. Palacio Nazarenas in Cusco was magnificent, Hotel Inkkaterra in M.P. Was in a jungle setting- so cool! Seeing some marine wildlife in the Galápagos Islands was exciting!
Our travel consultant, Lily Bunker, did an amazing job of coordinating all flights, hotels, restaurants, activities, and special nights out! She also kept in communication with us throughout the trip to make sure all went smoothly !
