Testimonials
We had a wonderful experience this February. We visited Sri Lanka, Laos, Cambodia, and Hong Kong. The trip was planned with Kate
Herz at Jacada Travel. She did an amazing job creating a month of memorable activities. The guides and drivers she engaged were professional and knowledgeable about the countries and sights that they shared with us. Kate mixed up the transportation and we experienced planes, trains, boats, tuk tuks, kayaks, and the automobile. The hotels we stayed at were all lovely with wonderful service and food. This was our second trip with Kate and with Jacada. Last year we had an incredible 26 days in Myanmar. I can't wait to plan our next adventure with Jacada! They are an excellent and thorough travel company to work with.
A true Dream Vacation was planned for us by Jacada! We loved every minute of it, and we kept thinking that it couldn't possibly get better ... AND IT DID! The guides we had were wonderful and exceeded every expectation. We visited Cape Town and the Cape Hope and the Wine Country and had a fabulous experience at the Earth Lodge for safaris and spent time in a spectacular river lodge and visited Victoria Falls! Memories for a life time and all perfectly planned by Jacada! HIGHLY RECOMMEND!!
We experienced a “dream”-trip to Asia called Temples, Terraces and Angkor Wat with Jacada Travel. The organization, travel guides and special details made this trip extra special for us. We could enjoy our time thoroughly without the usual hassles experienced whilst traveling.
We planned, booked and recently returned from a trip to Australia with Katie Holmes and it was magical! This trip, for a milestone birthday, was a once in a lifetime dream. The reason we chose Katie and Jacada was the experience and knowledge of our destinations and the relationship we built with her along the way. We did not want to miss a thing nor waste time on the trip, but we did not want to feel rushed and frantic about it We wanted to have the assurance that we saw the things that we weighted heavily as “ must do’s” along with a professional’s point of view on must do things from their experiences. And we wanted a five star experience.
Planning phase was methodical with lots of dialog and emails and once we had the basic framework of the trip, Katie mapped out the order of things which was a huge benefit. We had flexibility with a couple of outings that we wanted to book ourselves. Katie worked with an in country travel company for flights which worked very well and when we invited friends to join 6 months after our trip was booked she made those arrangements which meant changing dates slightly. We had something like 8 in country flights. There were LOTS of logistics.
I would sum it up as trust. Although we had a couple of hiccups along the way, Katie took care of us. Katie also had firsthand experience with each and every one of our hotels as she has stayed many times at each so the recommendations are from personal experience. Similarly with restaurants. We spent the time to plan a trip with a company and a person that we had the confidence in to deliver the trip of our dreams. So much so that we will be booking an Asia trip with Katie and Jacada for 2019!
Excellent customer care from start to end.
Excellent trip from start to finish.
Our second trip through Jacada and both were great. They take the worry out of traveling, the side trips, hotels and airport pickup are excellent.
If you choose Jacada , ensure you explain in detail what type of traveler you are , because luxury travel doesn’t mean you don’t want adventure ( or you may not )
Our experience with Jacada Travel was excellent. The guides, the lodges and the planning all worked like clockwork. Very glad to have chosen Jacada as our travel advisors. Would definitely do it again!
Jacada created the perfect dream vacation to Cape Town, Cape Hope, the Wine country, Sabi Sabi Reserve and Victoria Falls. Wonderful guides. Luxury accommodations. Picture perfect. Highly recommend!!!
The planning, recommendations, and subsequent follow up was exceptional
All the recommendations for lodges were perfect.
Everything went as planned without any hitches.
Jacada is terrific! I have worked with them twice and they provide outstanding service, excellent itineraries, and create memorable experiences. I will work with them again and I highly recommend them.
This is a great travel company. No detail is overlooked. You will not be disappointed!
Jacada Travel was excellent in planning our three week trip to Vietnam, Cambodia & Laos. Every aspect
of the trip worked out as planned. We recommend them highly.
I can’t say enough about our Jacada experience. Our trip was fantastic. 5 countries and flights. It was smooth sailing. Hotels were fantastic. As were our guides and drivers. A couple hiccups but nothing that slowed us down. Two of our dinner reservations were not under our name. Our guide in one city gave us the travel company it was under. The other, I had no idea, but we did get into the restaurant. Those were the biggest issues. I do think Jacada should take note of this for other travelers. Other than this, our trip was flawless.
Worked with George from Jacada over the past year on a trip to Antarctica and he was fantastic! Always enthusiastic and professional. Even after arriving in Buenos Aires and an unexpected storm hit the Drake Passage and we were unable to cross and see Antarctica, George worked quickly to arrange a back up itinerary and helped us enjoy our time in Argentina and Chile. Will definitely travel with Jacada again in the future!
Jacada Travel was really great to work with and helped me plan an amazing honeymoon. They were knowledgeable and responsive throughout the planning stages of my trip. They also offer unique, private excursions and activities that sets them apart from other travel agencies. During my trip, they were very thoughtful in adding little personal touches (such as having floral arrangements and welcome notes at each of the hotels) to make our trip extra special. They were also very helpful during a food poisoning incident that happened while we were abroad. They really do take care of everything and all the details from the moment you arrive until the moment that you leave. It was such a convenient way to travel and would definitely recommend Jacada Travel for anyone looking for an one of a kind experience.
We had a wonderful experience and Jacada took care of us all along the way.
We enjoyed an amazing adventure in Northern Norway and Sweden thanks to Melania and Jacada Travel.
Jacada provided an excellent service.
We had a fantastic experience with Jacada. Katie was so helpful right from the beginning to help us narrow down where we should go in New Zealand. We gave her some points of what we like/don't like and she rolled with it. We had a chat with her again before we left and she gave us a few more pointers and suggestions and then we were off! We had nice notes and surprises at the hotels throughout our honeymoon which was such a nice treat. We were never worried about getting from place to place or the timing of our activities. Katie was easy to get a hold of by email if we had any questions throughout even around the holidays. We had the most unforgettable trip and Jacada/Katie to thank for setting it up. We would definitely recommend!
Jacada is an excellent travel agency to use for a big trip or honeymoon. The are incredibly organized and Kate did a great job matching activities that fit our personalities and interests for our trip. Would highly recommend.
The representative for the agency that was tasked with organising our holiday was very attentive to our thoughts, ideas and interests. Having our holiday planned minimised any stress with planning and maximised what we managed to do activity-wise, whilst we were enjoying ourselves.
In country support throughout our stay was also excellent and allowed us to relax and enjoy ourselves...a very pleasant and personally tailored service.
The one small "niggle" that did occur during our holiday was some erratic driving that resulted in my family feeling scared and travel sick. In itself, I understand this was out of the control of Jacada and we reported our experience. As a result I decided to pay additional to fly to the next destination instead of drive...only to be picked up for the transfer from hotel to the airport by the same driver, with the same driving.
My family and I had the most amazing time in NZ. The memories will last a lifetime. My 6 year old was amazed by all of the wonderful places we stayed and activities we did. The whole trip was planned by Katie and Matthew. I wholeheartedly recommend using Jacada for all your travel needs. Katie and Matthew were extremely professional and helpful throughout the entire process. Katie left us handwritten notes at each location with suggestions. We were so pleased that we are working with Jacada again to set up my Husband's 40th bday!
It was a positive experience working with JAcada . They were professional and knowledgeable. One of the things that stood out with jacada is their responsiveness during the booking stage and also while we were on vacation
During the trip we had a few issues and all we had to do was contact Jacada and these issues were immediately taken care if
Attention to details of any special requests I gave; type of hotel, food preferences, staying off the beaten path
Professional and thoughtful team that is wiling to walk the extra mile for its clients. Highly recommended for those who are visiting unfamiliar or less developed places where safety, comfort and hygiene may be issues. Jacada has got it all covered.
Guide and transport services in Quito were excellent - really made the entire trip. On time courteous, informative and very helpful getting in and out of airports.
Emily, Susann and their team at Jacada organized an incredibly memorable family vacation to Chile for us! The itinerary was well-organized, the properties we stayed at were wonderful (the Singular in Patagonia was jaw-dropping!), and the personalized service of our guides, once on the ground in Chile, were simply great! All of the little details were covered in such a professional way that all we needed to do was enjoy the breathtaking beauty that Chile has to offer.
Whether the next destination is Chile or somewhere else in the world, Jacada Travel will plan and deliver a vacation experience that will undoubtedly exceed your expectations in every way. We look forward to partnering with Jacada when planning our next trip.
Our South Africa travel planner Mr. Jonny Humphreys is superb. Jonny did a great job accommodating our wishes and tastes to make our vacation a great experience. The most impressive aspect was attention to detail. Selected hotels were of very high quality in service and decor. We would recommend Jacada !
NK&VA
I used Jacada to put together an 8-day trip to Costa Rica for my mother's 70th birthday. Overall, they put together a fantastic trip. The three places they chose within Costa Rica were all superb destinations, given the kinds of things we wanted to do. The hotels were very luxurious, with great service. The activities were terrific. And, the guides and drivers they arranged were all on time, professional, friendly and knowledgeable.
Jacada's service and communication prior to the trip was impeccable. They asked a lot of questions about each of the people on the trip, so they could design a trip that would meet everyone's needs. They were able to work within our budget. And, they were highly communicative, such that we had no anxiety about what the trip held in store or what to do at any point.
I only had two fairly minor qualms. On one leg of the trip, there were a few activities that were not quite as described in the communication materials they sent us beforehand. I take it this was an issue with Travel Excellence, Jacada's partner on the ground in this area of Costa Rica, but nonetheless, the descriptions were a bit off. And, there was one activity we wound up not doing due to natural circumstances (the turtles just weren't hatching that week!), which is obviously not their fault, but I had to chase them down for a refund two weeks later. They should have been proactive about providing that.
Overall though, we had a great trip that everyone, ages 11-70, really enjoyed.
My Asia travel specialist Rachel was super nice, professional, communicated well and designed the perfect trip for me and my adult daughters. She caught my vision so clearly! All the small details were so expertly attended to and that made this BIG trip to Thailand the best!
We recently returned from our second Jacada planned trip. From the initial planning stages all the way through to the end of the trip the service is simply phenomenal. By working with our travel planner we were able to design a travel experience that exceeded our expectations. Every step of the way we felt confident that were always well taken care of and that every need would be taken care of. The guides we met along the way were all highly professional, experienced and knowledgeable. They helped to make every day a real adventure. Our accommodations ranged from extra nice to genuinely spectacular and unique. The lodging options that Jacada provided ensured that we could not make a mistake when choosing accommodations. We would not hesitate to recommend Jacada to friends and family.
We had a great trip to Argentina, well planned with many wonderful surprises! The guides we're knowledgeable and interesting. The hotels were very nice with lovely views.
wonderful experience throughout. everyone i dealt with at jacada was helpful, thoughtful and thorough. will definitely be using them in the future.
Great vacation for our family. Transitions were seamless and every experience was spot on. Highly recommend!
Excellent advice on duration of stay, things to do, places to stay, even restaurants. Local knowledge was exceptional. Was always happy to do a little "hand holding" on various issues. We will use them again.
Katie was very helpful and knowledgable and the experience was superb
Hotel was fabulous, tour guide was great!
Incredible stay in Singapour
Excellet experience! Our travel advisor did a fabulous job planning our trip and creating an itinerary that met our family's requests. We were able to simply enjoy our trip knowing every detail had been handled from the airport transfers to our activity reservations. We would highly recommend this company to anyone and plan to use them again for future travels.
Exceptional Experience ! Our family had the best planning help and met the best services / people possible thru our journey on this trip to South Africa. We were celebrating our 25th Anniversary Wedding and a family get together. We had a blast ! Thank you and keep up with your good work !
Over the Christmas season we used Jacada to organize our trip to Peru. The team was extremely knowledgeable during the planning phase, and the on-ground team were exceptional. They recommended several unique day trips that were outside the standard tourist fare which really made the trip extra special. I would not hesitate to recommend Jacada Travel and we will definitely use them again in the future.
I would 100% recommend Jacada Travel.
The customer service is spectacular and our trip was far beyond my expectations. We had so many amazing guides during our stay in South Africa and I really don’t think it would’ve been possible without the help of Jacada! There is only so much research you can do on a country, but being paired with a professional who lives there was no doubt what made our trip extra special. There is no better travel agency in my opinion. I highly recommend them for helping to plan your next dream vacation!
It was Perfect! Limos, flights, hotels, tours all on time and great quality. It took all the pain out of doing it myself. I will use them again! Thanks Jacarda Travel my trip to Australia was wonderful
Great experience, with each aspect of the trip carefully and thoughtfully composed. Favorite of all the cities was definitely Udaipur.
Planning process was smooth. We took the recommendations provided by Rachel for accommodation and we were surprised at each stop for the uniqueness of the facility, great location and/or history. Our itinerary included activities that connected us to the people and the land more intimately. The guides and driver set up for us was all top notch. A great 12 days in India!
Our travel professional Tess started out as a travel planner but ended up becoming a friend! She was so diligent and took the time to know our family and listened to what we had i mind for our itinerary. Then she took all of that and came up with such amazing suggestions- our hotels, guides, restaurant reservations- all carefully planned for us. I would recommend that everyone use Jacada Travel! I will certainly do so again! Our memories from South Africa and Kenya are priceless- thanks to Tess and Jacada Travel!
We recently returned from a multi legged trip to Australia
Jacada arranged every detail except packing our suitcases
All our flights transfers tours and hotels were perfect and best of all
No surprises or additional costs
I will use them every time we travel
We love working with Jacada! Rachel Beck helped us plan every detail of our recent trip to Singapore, Bangkok and Myanmar. In addition to multiple transportation modes, including planes, trains and boats, she scheduled an awesome balloon ride over 3,000 pagodas in Bagan. The accommodations were first class, and the guides that Jacada provided in each city were well-informed and very professional. At each destination, we arrived to a personalized note from Rachel that welcomed us to our latest stop and kept us abreast of any changes to our itinerary. We would happily recommend Jacada!
Absolutely outstanding! From Cape Town to wine country to safari. A seamless, exciting, and worry free trip. Thank you, Jacada.
Excellent adventures and guides throughout our trip.
