Testimonials
It was a great trip with excellent services all the way around. Only reason for the 4 stars instead of 5 was the hotel. It was well located but did not have room service and the breakfast was not very good. The hotel at best was a 3 Star hotel. The rest of the trip was Fantastic all the excursions were great and the Golf my son and husband really enjoyed. Thank you we will be using you again.
Another fantastic trip organized by Jacada. We celebrated my birthday and on the arrival at our first hotel, i was greeted with a super yummy birthday cake and balloons. The itinerary suggested by Keith was spot on for how we like to see things and what we are interested in. I can't wait to plan my next trip with Jacada Travel
Our travel designer, Keith, was knowledgable and intuitive about creating the travel experience we were looking for. Our trip through Vietnam and Cambodia was seamless from start to finish. The guides, drivers and concierge were excellent. The accommodations were exceptional and the tours and experiences were a highlight of every day. This was our first trip with Jacada and we will definitely return to plan our next adventure.
A 35 day journey through East Africa and the Indian Ocean was flawlessly planned, managed and delivered. A fantastic vacation provided by people on the ground and in the background who really cared. Leaving us to just enjoy and experience the journey without any worries.
Excellent service, honest advice and smooth logistics. I have no doubt to recommend Jacada Travel to friends and family.
It is already our second time travelling with Jacada. And both the travel experience exceeds our expectations.
Byron arranged a Fantastic honeymoon for us to Slovenia. He made it a stress free experience for us by handling everything and being available to answer any questions we had which is priceless after the stress of planning a wedding. Thank you so much for everything thing.
I have traveled to Antarctica and Spain with Jacada over the past two years. George, Hanna and their teams have planned incredible trips for our family and take care of every detail. The memories they have helped us to create are priceless and I cannot recommend them highly enough!!
I always had a dream to visit South Africa and do a safari. Something I always wanted do since a young boy watching TV and going to the zoo. Last year, after much searching and research, I came across Jacada Travel. They had much to chose from, so I decide to contact them. Best decision I ever made. Tess from the Cape Town office contacted me and we talked about what I wanted and customized the a tour of the Cape Town region and topping off with a safari. I had nothing to worry about from the time I was picked up, to the time I was drop off at the airport. Every concern and detail was taken care of from Jacada arrangements. Loved South Africa so much, I reconnect with Tess for I wanted to see animals that I missed from last year and she help arrange two awesome safari camps and my cup runneth over in the animals I saw. If you want a Five Star travel encounter and have your dreams come true, then I highly recommend Jacada Travels. They help me have lifetime memories, that no one can take away from me...
Thank you so much Tessa van der Walt for making our vacation an unforgettable one! Our 16 days experience was flawless from the first moments that you started planning our private guided vacation to the end. The ultimate personalized, little details, special needs and interests were remarkably met because of your dedication and knowledge. It is without hesitation that we would recommand her and Jacada Travel. We have found the best “à la carte” travel professionals for our future holidays!
Happy travels to all!
I have now had two amazing vacations planned by Jacada Travel. I can’t say enough good things about them and have referred a lot of friends as well. I am not a planned vacation person but this is done so well that it can still feel quite spontaneous if that’s what you prefer. Jacada has found accommodation and tours that I would never have found on my own. Using them as made these trips truly feel like vacation since everything is well planned and effortless once you arrive
Jonny took care of everything for our trip and all his recommendations were excellent. We will definitely book with Jacada in the future. You can't beat the staff and the personal service.
Byron and his team at Jacada put together a fantastic dream vacation for me and my husband. Our bucket list Safari trip to South Africa and Zambia was perfect for us! Byron and I talked over the phone several times so that he had a good feel for the type of travel we prefer. We started planning the trip about a year in advance which helped Jacada secure wonderful accommodations for us. Our expectations for the trip were high, but somehow Jacada was able to exceed them! Every detail was executed to perfection. Not only would we book another trip Jacada, we have already recommended Jacada to two close friends.
First time using this company. Very happy with the arrangements on our trips. Nothing is perfect and sometimes the local tour guides or hotel is not perfect but overall we were well taken care of. They listen to my feedback well after the trip. Will hire them again for future
Nice to receive personalized service; knowing there will always be someone on the other end of the phone line in the country one is visiting is great; we benefit from your expertise.
From planning through to your actual holiday, Em, from Jacada was an absolute star, making sure that we were well taken care of.
It seemed quite apparent that Jacada had matched us with Em, due to her personal experience in traveling within Africa. She then proceeded to personalise our trip in a way that truly made it our trip, and not an off the shelf package.
We experienced a minor transport issue (not Jacada's issue) however they were quick to respond, and minimised the impact, to ensure that we did not have to worry, and our vacation could continue.
Truly a fantastic vacation, which exceeded our wildest imagination. Could not have asked for more
My wife and I used Jacada this summer to organize our two-week trip to South Korea and Japan. We had never previously used an agency to arrange our travel but did so both to save time and to benefit from their expertise, because we wanted assistance arranging for hotels, destinations, inter-country travel, guides, etc. We also intended to meet -- and travel with -- our daughter and her friend in Japan, after visiting Korea and needed to coordinate those arrangements as well.
We worked with two of Jacada's associates -- Kate and Gloria -- and came through the experience deeply respecting their ability and professionalism. They handled all the arrangements flawlessly, consulting with us about our needs and desires and following up on all the many moving parts of our trip. The three guides they arranged for us in Seoul, Tokyo and Kyoto were terrific and their recommendations for hotels, places of interest and restaurants were impeccable. It was also very helpful having transportation at our disposal, which permitted us to see much more than we could have had we needed to always get around on our own (although we also had sufficient time by ourselves to explore Tokyo and Seoul and navigate their wonderful subway systems.) At one point we asked them to help us economize on certain aspects of our trip and they were completely accommodating. They also assisted my daughter and her friend when they wanted to surprise us with a cooking lesson in Kyoto.
Although we could have done all the work ourselves and saved some money there is no doubt that as a result of using Jacada we had a far more enjoyable, stress-free and interesting vacation, seeing sites we never would have thought of on our own. They very much deserve the praise that others have given them on this site.
Our trip was spectacular. It was action packed in the short time we had with seamless transfers and pickups; everyone was on time. All of the hotels and activities were top-notch, unique and informative.
The highlights of our trip: the long drive from San Pedro Atacama through Bolivia to the salt flats; the scenery was some of the most gorgeous and remote. We really felt like we were on top of the world, close to heaven. It was a very special experience. The salt flats themselves were other-worldly; we loved visiting the islands, the local people, the mummies in the cave. Titilaka hotel was an exceptional hotel and we wish we would've had an extra day. Visiting the reed floating islands, learning about the expeditions facilitated by the Aymara and their reed boats was so cool. Bolivian food was simple but well cooked and had awesome fresh vegetables and salads. Peruvian food did not disappoint - we savored every dish at Titilaka and at Central sister restaurant in Lima.
Some things for improvement: my husband is vegetarian (though he will eat fish/ chicken in a pinch) and both Matetic and Alto Atacama had a hard time fully accommodating this. At Matetic, the chef seemed a little flustered when my husband said no fish or chicken, so he ended up saying fish was OK and ate fish for two meals. Alto Atacama had vegetarian options but the menu for lunch and dinner was very limited and the exact same for all three days (only 2 veggie main options and one was plain marinara spaghetti, which was disappointing). As Alto was far from town, it was somewhat burdensome to go to town to eat so we felt stuck with our dining options. Both facilities focused a lot on presentation - the food looked gorgeous on the plates- but not enough on the content and the preparation. The fish was over-cooked at Matetic and undercooked at Alto (I actually got food poisoning from the trout/salmon there for 15 hours- violently sick with diarrhea/ vomiting that took me out of a morning activity. I know this comes with travel but it is exceedingly rare for me. I was happy that it happened on a good day and didn’t mess up our over-all travel plans :) We were also quite disappointed that in the 6 days we had in Chile, we didn’t have one real Chilean dish- it wasn’t offered on the menus! The focus was on western food and artsy plates.
Tipping was stressful at Matetic and Alto. Although I carried $500 from the States, it wasn’t adequate by the end. We had sometimes 2-3 different drivers and 2-3 different guides each day- how do you tip each for half, or less than half, day? The hotels didn’t carry change for us. They were both in remote locations (and our days were filled with activities) so it was hard to find an ATM or bank to get change. We didn’t realize that the restaurants at Matetic were not staffed by the hotel so the idea of tipping at the end of our stay didn’t work. We didn’t pay / tip anything for a lunch one day and the following day the waiter actually asked us to tip (which made us feel terrible since I’m a usually very generous tipper but we didn’t know! and without a bill, how do you figure what the appropriate tip should be?!) I would have loved to have the tips included or an option to pay by CC or a tip jar for everyone at the end. In Bolivia it was easier because we had continuity with guide/ driver and we could tip at then end.
At Alto, there were different guide qualities. We had a couple guides who were excellent and a couple who were a bit lazy. It was an eerie feeling because there were almost no guests (off season, full moon maybe?). We were looking forward to meeting other travelers but found ourselves alone on most tours. We met an awesome Singapore couple who requested a private guide and they were lucky to have the same guide/ driver for three days, while we had different guides/ drivers for all activities because we wanted the group activities (yet there was no group!). We would do some activities in parallel with them (i.e. have 2 big vans for the 2 couples). Just a bit of a weird feeling…
Oh- and I mentioned to our Bolivian guide already but, as you know, obtaining a Bolivian visa for Americans requires many separate documents (if we get it at the border). I screwed up and didn’t have passport copies (you gave us good instructions but I stupidly looked at a website, which did not indicate I needed a passport copy, instead of your email). We paid the guy an extra $20 at the border and all was fine but, in the future, it would be best to have the guide check all the documents in Chile before leaving the hotel because most of the documents are easily obtainable at a hotel with internet access but impossible to get at the checkpoint shack at the top of the mountain :)
Over-all, we had a truly fantastic trip and the inconveniences were minor. We would definitely book with Jacada again!
We had a wonderful time. Our drivers were always on time and courteous.
The guides were very knowledgeable and entertaining. The hotels were beautiful and the staffs were friendly and helpful.
Thanks to Jacada, our honeymoon exceeded expectations. They made everything seamless and easy. The trip was perfectly planned for what we wanted to see and do, and allowed us experiences that we wouldn't have otherwise enjoyed. Highly recommend and will use again!
This was a trip of a lifetime and Jacada travel couldn’t have been better!! The accommodations were 5star , the people couldn’t have been nicer and we were met at every airport as planned. It was a fabulous stress free experience!! We loved the Cape Grace and fell in love with Jabulani our safari camp!! It was superb
Our experience with Jacada Tavel was a 110 %. From working with incredibly professional people in planning our trip, understanding what we wanted the trip to be about , to the finest details that were never missed, has made our trip Unforgettable. Far reached our expectations. Whenever we travel again Jacada Travel will be our first phone call. Thank you for making this such a memorable experience.
My Wife and I normally do our own self driving tours around the world but decided to celebrate our 20th anniversary in South America with the help of Jacada travel.
It turned out to be the absolutely correct choice as Jacada produced a fantastic itinerary for us.
We had a blast of a time in Lima, Sacred Valley, Machu Picchu, Lake Titicaca and Chile.
Jacada also managed to secure hard to get reservations at the TOP restaurants in the world like Central and Maido.
Every hotel we stayed at was TOP notch and we had private guides with us at EVERY stage of our 18 day holiday, including helping us check into all our hotels plus checking in for ALL our flights.
Yes, the prices are not exactly cheap but for what we got, it was TOTALLY worth it.
Would ABSOLUTELY recommend Jacada if you are looking for a private tour in South America.
This was our first experience with Jacada and we could not be more impressed. Both of us had high expectations before the trip, which were exceeded at each point along the way - extremely high-end, customized service both before and during our travels. The team worked closely with us to design exactly what we wanted and was always responsive no matter how small our questions might be. During the honeymoon, the itinerary, travel logistics, experiences etc. all went perfectly. We're already looking forward to planning our next trip with Jacada.
Special thanks to Jane and Gloria who made all of it possible!
Trip of a lifetime! Exceptional service! I have used Jacada Travel for three trips and they will always be my go to travel company.
Byron is amazing. He planned my trip to South Africa and I had a blast. Never had to worry about a thing.
Jacada created and executed an amazing trip to Peru for 3 of us. All travel arrangements and transitions were seamless. More than that, the people who greeted us and managed the reservations etc., weren’t just efficient, they were genuinely gracious both enlightening our travel experience and making us feel immediately welcome and at ease. The hotel choices were top notch, each with special qualities, such as Sol at Luna’s horse stables and magnificent Sacred Valley setting. The private guides not only knew their subjects but, but came to know us and our personal areas of interest. All of the guides were appealing individuals and we enjoyed our time with them immensely. We feel the work done ahead of the trip by Lily, Berni and others at Jacada laid the groundwork for all this success. Their pre trip consultation was excellent. We thank them for a truly great Peruvian experience. How can you not appreciate finding personal notes from your travel person when you arrive at a new destination?
Our trip to South Africa was amazing! Everything was so well planned and we were able to see so much in just a week! It truly felt like every detail had been covered and that we were taken care of from the minute we arrived to the minute we left.
Other than few glitches the trip and scheduled tours were very good
The drivers and guides were punctual and nice only few guides were not fluent in English and difficult to understand.
Your organization is definitely very professional.
I would like to emphasize that Ms Hanna Fischer and
Michele were very professional and kind and I appreciate their help to make this trip pleasant for us
Our experience with Jacada Travel was fantastic, They are so organized
and all our private tours were great and the guides also. All hotels and
Jabulani Camp was beyond our expectations. Jonny Humphreys was
fantastic to work with.
Best in class service including transfers for travel,local tour guides, arranged activities and outings, food recommendations and accommodations. Every aspect our trip was seamless and organized allowing us to truly relax and enjoy every minute!
We loved working with our Jacada travel
coordinator Hanna and are looking forward to planning our next adventure!!
Our first time to travel with Jacada. They made the planning easy and we were lucky we used them because there were several travel and health issues (not the fault of Jacada) that occurred and they made adjustments to our schedule to accommodate those issues. We would recommend their services to all!
Our holiday in Sicily was the first time we had booked through Jacada. They were excellent. The itinerary they developed for us, a party of six, was a good blend of cultural visits to explore the fascinating history of Sicily and more leisurely pursuits such as a day out on the water and a wine tasting. We had a number of excellent guides and our driver for the week was superb. All in all we had a great week and Jacada and their local partner in Sicily did a great job for us.
Our Greece trip was amazing , Jacada has met all the expectations of a luxury travel company . The service they provided was impeccable , from the agent that meets you at the airport and takes you through security ,to the luxury accommodations and transportation , the very knowledgeable and friendly tour guides they set us up with . Every detail was well planned and executed to perfection .
Best travel experience ever!
Emily Hunter was an excellent ! In fact , I made a mistake planning our international flights and she arranged the best option as to not inconvenience us at end of our trip to Africa. Our family of 5 was never disappointed EVER on our adventure to East Africa ! We saw it all and felt it was money well spent! Thank you, Emily , for a fantastic trip to beautiful Tanzania and Zanzibar.
Two weeks back from an amazing bucket list trip to South Africa and Zambia and I can't stop gushing about it. This trip exceeded my every expectation. Em from Jacada Travel curated a perfect trip - from the hotel selections, tour activities (including a picnic on Table Mountain (our Cape Town tour guide Terry was knowledgeable and wonderful) to hand written notes and a surprise birthday safari birthday celebration. The lodge and rangers were excellent. No detail was omitted and I love the sunset cocktails! The one annoyance (and not a major issue) were the mosquitoes in the hotel in Zambia. I am looking forward to another African safari next year planned by Em! Lovely!
Milda did such a great job making this trip perfect for my new husband and I.
Jacada did an amazing job planning, actualizing, and following up on our recent trip to western Norway. Alex Carey, our travel professional at Jacada, and Michele Santomassimo, our travel concierge at Jacada, did an amazing job of getting to know us, listening to our priorities and requests, and then putting together a truly memorable once-in-a-lifetime trip for us. My husband and I highly recommend Jacada!
Wonderful experience. Brilliant guide.
And they thought of little things to make our trip comfortable & unique. I would definitely use Jacada again & Would highly recommend .
The experience with Jacada was absolutely fantastic. All of the hotels, restaurants and planned activities were exceptional and top quality. The guides were all extremely personable and helpful every step of the way. Moreover, the logistics were all completely seamless as we never for a moment had any questions or issues in getting anywhere. In fact, even when one or two minor unanticipated issues popped up, the team worked quickly to revise the plans to ensure we weren't in any way inconvenienced. Overall, my wife and I were extremely impressed and we would highly recommend Jacada to anyone who is seeking help with their travel planning.
We had a spectacular trip to Greece. Melania of Jacada worked with us to customize our trip, resulting in superb private tours, professional engaged drivers, a great pace and fun hotels- all within our budget. We were so delighted that we are planning to return next year with our entire family and Melania is currently helping us plan the trip. This will be our 5th trip with Jacada.
THEEEEE MOST AMAZING TRIP EVER!!! Our agent was off the charts on every level. she thought outside the box to create a trip perfectly tailored for us. THEY LISTENED!!!!!
All concerns were addressed,all details were attended to.and then some! so many delightful unexpected surprises throughout & at every destination!
Thank you so much! I will & can recommend Tess & her team @ Jacada travel .they produce & deliver.
YEAH TEAM TESS!
xo
Thanks to Jacada- Jacob and Romanet team- fantastic job as all transfers, guides, drivers, hotels and restaurants were an A plus!!! We spent 8 nights including Lima, Sacred Valley, Machu Picchu and Cusco. Highlights in Sacred Valley were Chinchero, Moray, picnic lunch and Ollantaytambo ruins - Machu Picchu highlights were the train ride up, hike to Sungate at sunrise and mountain hike and citadel ruins- Cusco highlights were Pisac ruin hike, Amaru Community Lunch and Hotel Monasterio- Lima highlight was cooking class with Heine Harold- 555 Catalina and Hotel B in Barranco. Last but not least learning all about the Incas and their amazing accomplishments in their 100 year period. Thanks again Jacada!! See you next year!
Incredible Vacation to Switzerland
We worked with Alex to design an amazing two week holiday through spectacular Switzerland. Everything went off without a hitch! All the drivers, instructions, and reservations for hotels, dinners and tours were executed and communicated perfectly. Thank you Jacada! We will be using you for many more adventures to come.
Extraordinary trip of Scotland. Done the way we wanted: private guide, professional driver, top notch hotels and restaurants, special points of interest to us (architecture, my wife's Scottish ancestors point of major interest). Once in a lifetime trip. Best trip either of us have ever taken. Planning was meticulous and exactly as requested. Expensive, but hard to beat!
Excellent service from start to finish. Thoughtful and well-planned itinerary. All transfers, flights and internal flights went smoothly. Great accommodations, and for our trip, great game viewing. Anyone planning a trip to Africa should seriously consider Jacada.
Byron and Angela were very responsive to any questions we had from the initial planning to the start of our trip. Byron stayed in touch with us to insure that each phase of our trip was executed as planned. The staff who met us at each point were prompt, efficient, helpful and knowledgeable which made us comfortable in a foreign situation. The Jacada experience was 5 star in all aspects. I highly recommend it and hope we can use Jacada in the future.
Planned a exceptional trip for us to Italy and Paris. No detail was overlooked. Extremely professional/creative/detail oriented. They were also very accessible during the trip if anything came up. Would highly recommend Jacada for anyone looking for a top tier travel agent.
Trip of a lifetime. Jacada looked after every detail and made for a easy relaxing adventure. The trip exceeded all expectations.
Our vacation in Croatia and Montenegro was awesome. The hotels selected were first rate. All of the tours arranged through Jacada were excellent. The drivers arrived promptly. We were able to truly relax while on vacation as every detail was covered.
