Testimonials
Jacada took care of the details and planned a great trip. Our guides were knowledgeable, friendly and on-time. The ground transportation was safe and comfortable. We will use Jacada again!
From the start, Murray was able to understand the type of travel we like to do and put together a plan for 2 weeks in Greece that we didn’t even need to modify! He understood exactly what we were looking for. The hotels were cozy and very friendly where we felt like family at them all. The guides selected for our excursions were knowledgeable, personable, flexible and fun which made the days very memorable. Jacada was also so flexible with my husband’s surgery that occurred, unexpectedly, right before the trip with helping find physical therapists, adjust some of the travel arrangements, etc. I also appreciated the attention we received from all the Jacada staff along the way when things would come up. Overall, they removed the stress that usually goes with a trip like this with multiple stops, hotels, plans by just taking the guesswork out! We KNEW we were taken care of and Jacada had thought of everything! Will recommend to other travelers and would definitely use their services again in the future:)
We had a wonderful experience for the most part. There was a lack of communication between Jacada and the ground contact group re: dinner reservations for a couple of nights. They were not aware of our reservations so unable to help us when we were in a pinch. Murray and Alice were very responsive when this happened and reimbursed us for a dinner the following night to compensate for the inconvenience. We were happy with the outcome.
The tours and hotels were amazing! The drivers all showed up on time and were helpful and friendly. Overall it was an amazing trip for us.
We had an amazing trip that was planned by Jacada Travel. Our accommodations exceeded expectations. Everything was flawless and seamless. So much so, that we forgot there is a global labor shortage. The team (Iain and Angela) was proactive and very responsive to any questions and went beyond what you would expect even for a luxury travel consultancy. We look forward to working with Jacada in the future.
We recently returned from a magical trip to Greece that was thoughtfully planned with the guidance of Alice and Murray at Jacada travel. The logistics of our trip which spanned hiking, to chartering a boat, to relaxing in a spectacular spot in Santorini were smoothly coordinated - seamless! We cannot thank Alice and Murray enough for their attention to detail, desire to create the trip that my family envisioned and prompt communications over the two years (COVID impacted) that it took to see our trip from concept to actualization. We recommend their services with the utmost confidence!
We went with Jacada to plan our honeymoon and they did a phenomenal job. From the initial planning process to last-minute changes when we were in-country they were professional, efficient, and on-top-of everything.
With British Airways cancelling all flights in South Africa while we were there, our flight was cancelled. Before we were even made aware of this from BA, Jacada contacted us and had an alternate flight lined up! Additionally, when we had an activity cancelled in Zimbabwe, they had many helpful suggestions for replacements and booked something at the last minute. Could not recommend Jacada more highly! We will definitely be working with them on future trips.
We have used Jacada Travel three times now and plan to use their services many more times for future travel. We just returned from a Croatia trip we planned with them and as expected and as was with our previous trips (Argentina, Chile and now Croatia) everything was in place for us as planned. The guides we had, the private transfers, boat or car, and pre arranged dinners were exactly to our standards and more! Our local contact, if we needed help or to change things were very responsive and quick to respond. Thank you!!!
Letter sent to Jacada:
We thought we should drop you a note to let you know we returned home safe & sound and how much we enjoyed our Peruvian adventure.
It was terrific! Every step of the way brought joy. The staff people were all service-oriented, and the guides were attentive and knowledgeable. We want to specially acknowledge Edgar from Cusco and Pavel from Titilaka.
The highlights of the trip were the surprises, like the nature walks at the Inkaterra Machu Pichhu, the gardens at Sol y Luna, the amazing Inca stone foundations all over Cusco, and the Stone Forest Pavel assured we saw on our way to Arequipa and our flight back to Lima after Lake Titicaca.
Even the closed airport at Juliaca had its positives, because we saw so much on our long drives to and from Lake Titicaca.
Travel days can be stressful, but your arrangements made them stress free so we could enjoy the trip straight through.
Thanks for all your efforts on our behalf and, now, all our memories.
My husband and I wanted to take a moment to sing the praises of both Jody and Tamara for all their support in helping us plan our recent family vacation to Kenya. We have two little boys 7 and 4 and we quickly learned this would be a big undertaking for us and we could use the support of some professionals. They left no stone unturned and thought of every single detail for us as a family, individuals and for our kids. Every expectation was exceeded at every turn in our journey and we can't thank them enough. If you could please push our comments up to a senior level and recognize them in some big way because they are truly deserving of some high praise. This was a complete bucket list dream trip for our family and they made every bit of it come true and added some extra magic and thoughtful touches along the way. We don't have the words to truly thank them for these memories they've helped us curate besides to just say thank you and to push our praise up the Jacada ladder.
Thank you,
The Walker Family
Jacada did an amazing job of orchestrating our trip. We loved Sasaab and Angama, and had amazing guides and activities enjoyed by our three boys ! Could not have been better organized!
I booked a trip to Croatia with Jacada and it exceeded my expectations on all levels. Travel coordinator, Melania Siriu and concierge agent, Marta Silva planned a wonderful trip that hit all the highlighted towns along the coast from north to south while incorporating day trips to lesser known villages and towns. The boat trip hopping from Split to Havr and then Hvar to Debrovnik which included island stops in between was definitely a highlight. The trip was a mix of activities including visiting 3 national parks, a bike ride, a hike and walking tours of each town while having laid back days to lounge, swim and explore on my own. Every detail was planned and well organized including the transfers from one town to the other as well as the excursions. The tour guides were incredibly knowledgeable. Being a solo tourist, I was able to have conversations with the tour guides, learn about the history and architecture, ask questions about their lives and life in Croatia. I felt well taken care of and I didn't have to think of anything as all was already accounted for in the itinerary. It was a wonderfully fulfilling experience that I will remember and feel eager to take a return trip.
This was our first major trip coming out of the pandemic and we could not have been happier with our experience with Jacada. The dedicated service, planning, in-country connections, on-the-ground support, and local knowledge made this the best trip we have ever taken. The Jacada Team was there every step of the way! We will definitely use them to plan our next big adventure!
Lily Bunker has planned 2 amazing trips for us this year - one to Costs Rica and one to Peru, Ecuador and Galápagos Islands. Both of them exceeded expectations with amazing excursions, 4-star accommodations and outstanding guides and drivers. What I love most about choosing Jacada is how safe my family and I feel while visiting foreign countries. I also appreciate the level of knowledge that our guides have and who sincerely make the trips too notch.
We booked an African safari through Jacada Travel and couldn’t be happier with how it turned out. I was very impressed with how warmly we were treated by everyone we encountered at each lodge, tour, and transport company you used. The tour and safari guides were all so knowledgeable and genuinely eager to tell their stories of the the fabulous animals, unique cultural heritages and stunning landscapes we encountered. My sincere thanks to Jacada for organizing a “trip of a lifetime” (can’t tell you how often this was said) for our family! Jack O.
Jacada planned for our adult family a trip of a lifetime to Africa! From stepping off our flight to waving goodbye after security they assisted us in every way. The Lodges, Hotels and Camps the Jacada representative Jody helped us select were over the top, beyond our expectations. We started and ended in SA with the bulk of our trip on safari in Botswana, and on to Zambia. The guides Jody arranged did an amazing job sharing their information about history, culture, animals and environment. Our connections among locations was seamless. We were assisted with restaurant choices in SA and all were fabulous, with local and international cuisine. We were very comfortable with Covid precautions on this trip. I know my family will be talking about this trip for years to come. Thank you, Jacada!
Jacada Travel has consistently offered excellent travel destination options with personal customization available. The two people we worked with, Kate and Marta, were knowledgable about the area we were traveling (Scotland), places to visit, stay at and dine. Their expert recommendations were never wrong. Both of them listened to our family wishes and needs, adjusted our trip easily to these, and even offered ideas we had not previously thought of!
They even took the time to have a few travel gifts and cards waiting for us at many of our destinations.
As representative of Jacada Travel, Kate and Marta made us feel special as if we were their only clients. My family and I have now arranged travel tours with Jacada Travel 3 times and know that we will consult with them in the future.
5-star experience all the way!
Our Jacada trip to London, Bath, Paris, Normandy and Champagne was amazing! Kate and Marta planned everything for us .. it was fun, we hit all the highlights, had time for some off the beaten path excursions and it was stress free.
I was impressed by the accommodations. All of the rooms were large with comfortable, roomy beds. The staff at the hotels were very accommodating and friendly. Having breakfast included was a plus.
Our guides were knowledgeable and quickly learned what we enjoyed. Each catered to our requests and the things that were of interest to us.
Normandy and Champagne were the highlights of our tour.
We will definitely be back for another Jacada trip!
We recently traveled to Peru on our first trip with Jacada, and it exceeded our expectations in every way! We originally booked this vacation in 2019 for travel in May 2020 and had to delay it several times due to covid closures and restrictions. Finally traveling in May 2022, after 3 years of planning and anticipation, it was a dream come true! Jacada, as well as all of their partners and guides, made us feel so well-cared-for throughout the entire trip. They kindly answered our many questions throughout the planning process; then from the moment they met us at the airport, until our departing flight to return home, they took care of us every step of the way. Our guide, Max, constantly looked for ways to personalize our vacation (particularly when showing us around his home town of Ollantaytambo - a must-see!) and to get us the best seats, the best views, the best photos, the best shops . . . you get the idea! We felt like we had a friend showing us around the country, and there were lots of special surprises and personal touches to delight us throughout the trip! Also, the cadence of activities was perfect - active, seeing everything we wanted to see, but at a relaxed pace. We could take our time to enjoy everything and truly felt like we were on vacation. We wouldn't change one thing about our experience. Our memories of 10 perfect days in Peru will last a lifetime! We can't wait to plan our next vacation with Jacada!
Our recent trip to Costa Rica was our first experience booking with Jacada Travel. I wouldn't hesitate to recommend them. We were first contacted by David to customize our trip and the Jacada team worked closely with us to make sure we were happy with the itinerary. My husband and I enjoyed our trip so much. We didn't have to worry about travel arrangements at any time. This made the trip stress free for us! Once home, we were also contacted to go over the trip details with Jacada. We are hoping to use their travel agency in the future!
The team at Jacada planned and executed an amazing trip to Peru for us. The hotels, restaurants and excursions were all top notch. We were able to enjoy our trip without any of the stress of travel planning or logistics. All of our guides and drivers were always on time and took incredibly good care of us. Our guide Nilo was especially outstanding as he expertly guided us through the Sacred Valley, Machu Picchu and Cusco. We plan to use Jacada again in the future.
Wow Jacada goes above & beyond!
This was our first time using a travel agency and it was the perfect decision for our honeymoon to Peru. Thoughtful & passionate guides all week and wonderful hotel recommendations & upgrades.
I felt completely cared for, never having to worry about how we'd get from point A to point B, never needing to confirm reservations or let hotels know when we would arrive. Such a luxury to have constant support for a busy itinerary involving internal flights, driving, entrance tickets, permits, etc.
The trip planning process was just as seamless. David & Berni honored all of our requests, communicated often before & after the trip, and even set up a few bonus surprises while we were away.
I would not hesitate to hire Jacada for another special trip with friends or family. Money well spent!
Our trip went almost exactly as planned and exceeded our expectations in so many ways. Jacada took all the planning and worry out of our hands. All we had to do is show up and the rest was taken care of.
I highly recommend using Jacada Travel when booking your vacation. They handle all types of logistics (airport pickup, dinner reservations, additional airline tickets within your country of travel) and make any changes to your itinerary based on your preferences. They're very communicative. I spoke via phone and email consistently with two employees to help make my vacation a true trip of a lifetime. They use trusted guides and give you top of the line accommodations. I would definitely use them again.
Jacada crafted a great surprise Birthday for my wife, Barb, who only knew that I had arranged a trip for the two of us to an undisclosed location.
I needed a lot of help because I had never stayed in Belize, but wanted to take Barb there for good snorkeling. She didn’t know that I wanted to secretly invite all three of our children to meet us there. So I called Jacada to arrange all of these things.
After explaining our ‘likes’ to her, Lily Bunker chose a great eco-jungle resort and scheduled a program of activities (blue hole fly-over, restaurants, wonderful snorkeling trips, nature trail).
Later, Melanie Vieira took over, managed a secret conference call with my four adult children, putting them in Ambergris Caye one day early and answering all of our questions.
The surprise worked wonderfully—upon checkin, Jacada had left a invitation for Barb and me for a complimentary dinner at a very nice restaurant down the beach from our place!
On our stroll to the restaurant Barb found out the biggest surprise as our children came into view around a palm tree on the beach!!
Barb was flabbergasted and overjoyed to have *all* of our kids from all over the country meet us for a week in Paradise!
She describes the Belize trip from beginning to end as her ‘Trip of a Lifetime’!!
Our Jacada trip to Italy with our family of 5 (all adults) was flawless. Murray was right, from the moment we landed in Italy, every single detail was taken care of. All the tour guides, drivers, adventures, & everyone & everything in between were excellent. We made many beautiful memories our 2 weeks there! It was so nice to have every little detail handled & covered; that usually falls on my shoulders, and all I/we had to do was show up! Murray & Alice, our Jacada team, also threw in a surprise photography session in Venice for our daughter's 18th birthday & somehow got our son a room at our very busy full hotel when he was passing through Italy on a separate trip. It is the little things/small details that make trips like this special, and Jacada got every detail perfectly. If you are looking for a stress free, fun, amazing trip, we recommend you partner with Jacada. They really were THAT great! (Ha! And I am not a relative of anyone at Jacada, when I read great reviews like this I always say to myself, oh that has to be the CEO's mom. :) We are just a random family from Seattle, WA, USA.)
I have worked with a number of travel agents over the years and have pretty much traveled the world. Our recent experience on a luxury 3 week trip to Thailand and Sri Lanka planned and managed my Jacada was simply superb.
The attention to detail was outstanding at every step of the way. Our personal travel concierge, Gilda Tang, reviewed every document to make sure all forms were filled out correctly and caught mistakes that any other person would have missed. I can not complement her enough for her attention to detail in what was a fairly difficult travel period still.
The accommodations, guides, and service were perfect. We were surprised by kind gestures and communication by Jacada throughout our entire trip.
We will only use Jacada for our future travel planning.
Jacada did an amazing job for us for our trip to South Africa. Planned our trip with us every step of the way! Would certainly use them again.
It’s my first time using Jacada for trips to Costa Rica and Mexico,both were really well planned and organised,I don’t need to worry about a bit! Hotels were lovely,tours were amazing,I really like that they really supporting the local hotels and the local guides.
I can’t wait to go to Africa that they planned for me in July!
I have used Jacada prior to Covid and always had amazing trips. My most recent trip to Brazil was the first one I have taken with Jacada since Covid and after the company was acquired. I must admit, that Jacada, once again, did not let me down!
Our trip to Brazil was beyond spectacular! We went to Salvador, Iguazu Falls, Florianapolis, and Rio. The guides were all top notch and the hotels were stunning. I am not sure how Jacada does it, but we always seem to get the best rooms in the hotel. I can honestly say that for the first time, I had ZERO complaints about the trip -- not once did I have to contact anyone to complain about something which has NEVER happened before to me on a trip (I believe that if you're paying for 5 star service, you should receive it). Jacada and their local partners went above and beyond to ensure that this trip went very smooth.
I have used many other bespoke travel agencies in the past and I can honestly say that Jacada outshines them all! The level of attention to detail, the follow-up, and the overall experience makes this travel agency stand out. We have already booked another trip with them for December and planning another in April next year. Huge thank you to both Lily and Melanie for all their help and patience in making such a memorable 50th birthday trip for me!!
Amazing lifetime trip made even better by the thought and care put in by Lily and team …including a special chocolate shop tour birthday surprise for our eldest
They made my trip special and glamorous. Everything was in time and better than expected. The ground team was always helpful as well as the planning team where very accommodating and help tailor make my experience
We had the most amazing family trip to Costa Rica - Jacada handled all the details and everything went so smoothly. Loved loved loved it!
Our Costa Rica adventure with Jacada was perfect. It proved to us, again, that travel is an investment in life, and that you should seek out expert specialists who devote their lives to creating experiences that vacationers cannot even imagine -- not to mention being relieved of all the effort involved and having the confidence that, if anything untoward happens, those experts "on the ground" will be there to solve any problems.
We just returned from an amazing Galapagos family vacation. Jacada and the teams in Ecuador took care of all the details, so we could just focus on enjoying ourselves.
We traveled with Jacada to Uganda for our honeymoon for two weeks in February 2022 for safari and treks to see the mountain gorillas, chimpanzees, and golden monkeys. It was the trip of a lifetime. This was no cookie cutter itinerary either. We were paired up with one of Jacada's expert trip designers, Emily Opie, who had lived in, and was well-familiar with, the destination (Uganda). Emily worked closely with us to understand our interests, goals, preferences, and personalities so that she could design a trip that was carefully tailored for us. Every detail of the trip was handled by Emily and her team on the ground in Uganda--including logistics handled by Angela behind the scenes--from preparing for the trip until we returned home. Emily, Angela, and their team were absolutely incredible. The only downside is that I am not sure how we will be able to travel again on our own without Jacada, who made the entire travel and trip-planning experience seamless, simple, comfortable, and luxurious. We look forward to our next trip with Jacada!
when we first started planning our trip to Iceland we were looked after by Heather and the team who were absolutely amazing, she made sure every excursion we planned would be personally suited to us and their professionalism was amongst the best we have ever received.
When we arrived in Iceland we had a private guide collect us from the airport which is when our adventure began, we started in Reykjavik and were supposed to move onto Vik for a couple of days but a huge storm hit and all access was closed. The Jacada and Eskimo team were quick off the mark at changing our plans and rearranging our trip to make sure we didn't miss out on anything. We were taken to a National park to hike along the tectonic plates,Saw the most mind blowing waterfalls you could imagine, crawled through ice caves, the children 10 and 11 were doing things they never thought they could and it gave them a complete boost of confidence.
we ended our trip by doing a few nights in the Torfhus Retreat which a fantastic experience, this is where we saw the geysers, had the most amazing day with our guide visiting the wonders of Thorsmork and learning the local stories of old. We were also blessed by seeing the Northern Lights not once but twice.
I can honestly say this was one of the best holidays we have ever been on. we experienced things we never thought possible and this was only achieved because of the thought and organisation put in by Heather and the team, we can't thank them enough, nothing was any trouble, even though we did change things around a few times.
we were so impressed we are making plans to go on our next trip with Jacada very soon. If I could give 10 stars I would
Jacada Travel is a wonderful travel agency that assisted us in creating a truly remarkable honeymoon! David, Melanie, and Berni all were terrific! They were quick in responding, reminded us of deadlines in a polite manner, and scheduled each activity seamlessly! David always managed to get us excited about the trip, Melanie checked in on how our wedding planning process and lives were, and Berni helped remind us of the small details. They worked with our budget and were transparent about each trip costs! The information given to us by Jacada Travel prior to arriving in Costa Rica truly prepared us to enjoy the beautiful country! Our honeymoon itinerary allowed us the flexibility to venture out on our own, change tour times and transportation times if requested, and enjoy the incredible excursions right on time! I unfortunately lost my passport at the airport in Costa Rica and the hotel staff at our first hotel were very patient and understanding. Jacada and their travel partner company, Travel Excellence were able to rearrange the first day of activities so I could return to the airport and still be able to enjoy the Cultural Tour! It was a relief when I recovered my passport and everything else went without a hitch! This team even pleasantly surprised us throughout the trip and we could not be happier with our experience!
Our entire trip was AMAZING from start to finish!!! We had very timely and professional guides. Every hotel was top notch and exceeded our expectations. I couldn’t have even come close to planning something like this on my own. I will definitely be reaching out to Jacada for our next trip!!!
Lily and Berni (and their partners on the ground in Argentina and Chile - Wanderlust and Aonken Experience, respectively) are our heroes!
We recently visited Argentina and Chile and with all the COVID testing and ongoing changes it could have been hectic, but the teams made everything go super smoothly from the initial arrival to our return home. Even including ensuring we got on a few last minute flights and making changes when our schedules changed!
Some highlights - seeing pumas and horseback riding in Patagonia, standing in front of the Casa Rosada in Buenos Aires, and white water rafting and the helicopter ride in Chile's lake district!
It was (another - this is our third trip with Jacada) magical trip of a lifetime and they did a great job executing it in a complicated time to travel.
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Just back from an absolutely wonderful 12-day honeymoon to South Africa, planned and executed by Emily and Angela at Jacada. Nothing but positive things to say about the trip and our experience -- they took our input and direction and planned a trip that met all of our (high) expectations and requests. We are "explore places by mouth" people and they planned wonderful food experiences and dinners in Cape Town (Fyn, Wine Fairy food walking tour) and the wine lands. Booked us spectacular lodgings in both places (One and Only and Mont Rochelle). And the safaris they planned (in the Kalahari and near Kruger) were amazing. My wife and I are Type A planner type people, so it was a bit of a leap of faith to trust such a significant and important trip to Emily and Angela, but we are so so glad we did.
Would absolutely recommend, and hopefully will be able to use Jacada again soon to plan another trip.
very well organise ,helpful and sweet
January 2022, my husband and I had a trip of a lifetime in Chile. From the earliest planning stages until the end of the trip, we felt confident, secure, and always in good hands with our guides, lodging, and our trip planners, David and Berni.
Our adventure could not have gone smoother thanks in large part to our Chilean tour guide, Juan Pablo Canete. JP was fantastic, guiding us thru the airport, answering every question we could think of, absolutely punctual, and all-in-all fun individual.
Our favorite location was Torres del Paine, Patagonia followed by Atacama. The scenery was breathtaking, food and service was A+, and we felt like we were living a dream.
The notes that the Jacada team had put in the various lodges/rooms was very thoughtful. I looked forward to seeing what each would say as we got to our latest location.
I can't say enough good things about how well the trip was designed and executed. A big shout out to the Jacada team and thank you for making this dream trip come true.
We had a FANTASTIC experience with Jacada travel (specifically Jen and Melanie). We really only had a vague idea of what we wanted to do (countries: Chile, Argentina, Uruguay) and what we wanted to do (a little bit of hiking, wine experiences, getting to know the cities) and they took that and created a fantastic itinerary that exceeded our expectations.
I think what set Jacada apart was the local guides they were able to connect us with; it was so wonderful to have a contact as soon as we landed to the point of departure, and alleviated a lot of stress which allowed us to enjoy our trip that much more.
We will definitely be using Jacada again and recommending them to friends.
Everything was perfect. A very well planned 2 week vacation in Chile that Jacada put together. We were in the far north in the Atacama Desert, to the far south in Patagonia, finishing the trip in the central wine country. All of the accommodations were excellent, food that was great and guided tours throughout the country with English speaking guides. All transfers were coordinated by the Jacada team and everything was seamless. We did not have to worry about anything. Jacada took care of us from start to finish. We have used Jacada in a previous trip and they are a wonderful group tp work with and we will plan our future travels with them. Truly a 5 star experience.
Jacada did an outstanding job with our trip to Costa Rica. David was excellent at listening to us and understanding what we wanted to experience in Costa Rica. Melanie was part of a wonderful support team that helped make it happen, including the covid tests required to return home. We had a memorable ten days in Costa Rica. The lodging was amazing! All of our excursions were led by professional, friendly, and knowledgeable naturalists - we saw and learned so much about Costa Rican plants and animals. Our transfers were smooth, with superb drivers. Great job!
Our vacation with Jacada was thoroughly enjoyable. They paid close attention when we explained what we wanted, and they delivered accommodations and experiences that were right up our alley. We especially appreciated the individual travel guides and tours in this age of COVID, when we were a little anxious about testing negative on the last day! The guides were excellent and the hotels were wonderful. The safari at Ngala was GREAT (we saw the Big 5)! I highly recommend this group of talented individuals who will pay attention to all the little details.
We had a great trip to Patagonia even during the COVID. Jacada did a great job to ensure each logistic and activities are safe and memorable. They took great details on the hotel selection and room assignments to give us the best view of each hotel.
Very impressed with the attention to every detail! Never had to worry about a thing. Someone was always there to help us with transportation, lodging, meals…. Will definitely travel with Jacada again.
