Testimonials
Jacada is beyond incredible and we look forward to planning future adventures with them. Our experience was flawless from beginning to end. Iain listened to our dream trip ideas and came up with a bucket list itinerary to Namibia, Zambia, Zimbabwe, and Botswana. James took over and guided us with his amazing care til departure. Such peace during our travels to know the ground team is in place to take care of any need during our trip should one arise. Amazing communication with us via WhatsApp to relay flight details during the trip and check in with us. Everything we were promised was an above and beyond experience. Words can’t describe how fortunate we feel to have found Jacada.
We had a once in a lifetime trip to Italy! Everything was curated and planned perfectly.
The trip planning and actual itinerary was outstanding. And, they are great at listening to what you want. Plan to do another trip with them next year!
We are repeat Jacada customers, and with good reason! Our trip to South Africa and Victoria Falls far exceeded expectations. The Jacada Africa team put together an amazing itinerary for us. The logistics were incredibly smooth, and their recommendations for lodging and dining were top notch. The local guides we had in Africa were so memorable. We learned so much from them and by the time we parted ways we felt like each had become a friend. We’ve hardly recovered from jet lag but we are already looking forward to our next Jacada destination!
Using Jacada was the best decision. We have travelled a lot but this trip was our absolute favorite and everything was organized, handled and simply amazing. It was so nice to enjoy the vacation and to not be stressed about all of the hiccups that can happen during international trips. The guides, the hotels, the adventures, the communication- everything was perfection and I will definitely be using them again for our bigger trips. They provided us with a trio of a lifetime that we will forever cherish. Special thanks to our wonderful agents Jen and Berni.
Most of all I appreciate Jacada connecting me with Wilderness Safari. They were by far the best.
The accommodation Jacada put together were spectacular- 5 star! The staff at the accommodations were top notch. Jacada was so easy to work with. They listened to our input and what type of experience we were looking to enjoy and then delivered in a Big Way!!
This was a trip of a lifetime and we were taken excellent care of. The planning was perfect. We have so many great memories!
It started with Lilly and Melanie and only got better. The girls really listen to you and tailor your trip around those requests. There was not one detail they overlooked from being greeted by name to food preferences to checking in our bags - nothing was overlooked!!. This was truly a trip of a lifetime
This was my first time using Jacada for a trip of a lifetime to Italy. Every plan we made was executed perfectly from our drivers to our tour guides and our activities. Everyone they arranged for us to meet spoke English which was helpful because we are not fluent in Italian. We had drivers who were familiar with the area no matter where we were. Our tour guides were knowledgeable and very accomodating. We moved from place to place seamlessly and had time to relax and enjoy this trip without a worry. The hotels and restaurants they suggested were perfect. All in all, I can say our travel designer and trip concierge were wonderful and saw to every detail. It was a perfect trip!
Jacada helped us plan a 25th wedding anniversary that we will remember! Our trip to Chile (Atacama desert) and Bolivia (lagoons, flamingos, Uyuni salt flats and La Paz) were amazing. Our tour guides were fantastic in each locale. The salt flats were absolutely otherworldly and a must see! Jacada also incorporated star-gazing into our itinerary by request. The skies were brilliant! Definitely precious memories.
Keith and Gita and the entire Jacada family were absolutely amazing!! Our honeymoon would not have been the same without them. They took the time to truly get to know us and carefully curated the perfect getaway for the two of us that would have otherwise been impossible. We are avid planners, well-traveled, and had never even thought about using a travel agency before, but Keith and Gita changed the game. Thank you so much, and we cannot wait for our next adventure with you guys!
Safaris, safaris, safaris..All the guides, campsite staff , hotel workers at the One and Only, restaurants in Capetown incredible! Everyone so nice. Tor at Jacada planned the perfect trip and Angela was extremely helpful with making sure we had everything together for the trip. Would return to Botswana and Zimbabwe tomorrow if could afford it. A photographer's dream.
By far one of the most detail specific itineraries we have ever followed. Lily and Berni were outstanding and followed through every step of the way. We could not be more pleased!
Well planned trip for our Family. With four people traveling from three locations-different departure dates on both ends. Properly handled and coordinated all pickups and drop-offs along with private tours from every destination. Our destinations included Melbourne, Adelaide, Brisbane, Cairns and Sydney.
We just returned from a wonderful trip to Greece. Our experience with Jacada was great from the start. They listened to our wish list. Provided some good feedback, and helped us put together a wonderful itinerary customized to our preferences. Once in Greece, our transportation was on time and very comfortable. Our guides for excursions were engaging and knowledgeable. Restaurants and accommodations were fantastic.
This is our third experience with Jacada so we will skip a lot of the preamble for the prior review. We obviously love this company to the point where we have visited three continents with them across three vacations. Any time I plan an international trip, they are my go-to.
For our Peru trip, we wanted to have another great experience for our first time in South America. As usual, Jacada did not disappoint. We were able to spend time in Lima, the Sacred Valley, Cuzco, Machu Picchu AND the Amazon all in 11 days. It was ambitious but did not feel rushed. Another unforgettable trip with Jacada. Highly recommend them as always!
We have traveled extensively with many companies, just came back from Namibia and South Africa Jacada's services, concierge, and personalization of our travel plans was flawless. The specifics and attention to detail was incredible from arrival to the airports assisting through customs and immigration,chartered flights, wilderness lodges, local touring and guides was spectacular. We appreciate the entire team , and many thanks to our assigned concierge Angela and Africa specialist Tor!!!
Murray and Symmone planned an unforgettable trip to Greece. Our favorite locations were by far Crete and Paros. Athens and Santorini were worth visiting just once, but a bit crowded for our liking. Murray planned some wonderful spots off the beaten path and paired us with top-of-the-line expert, private tour guides. The food, accommodation, and experiences were priceless. I didn't expect the driving to be so crazy in Greece- so I am beyond grateful for every private driver we had- they were such a highlight! One of our favorite excursions was the sailboat charter in Santorini- the crew was fantastic and the food was probably some of the best on the entire trip. We were blessed with great weather- no rain! June was a perfect month per Murray's suggestion. We are already looking at booking our next vacation with them. You are paying for luxury travel but it is worth every penny.
Everything was excellent. Accommodations was top of the line. Seamless to each day and excursions.
Jacada helped us arrange a 14-day trip of a lifetime to Ecuador. All accommodations were top notch and all our guides were fantastic. We had a fantastic time!
This was our second trip with Jacada, this time 2.5 weeks to Singapore and Indonesia, and it was simply incredible. Our travel designer and concierge, Ellie and Cathy, were both amazing and carefully designed a unique trip tailored to our interests and goals, sprinkling in some creative and thoughtful surprises throughout the trip. The trip culminated in a five-day private yacht chartered by Jacada through Komodo National Park. Once again, Jacada opened our eyes to new possibilities for luxury and travel that we could not have even imagined. We are already dreaming about our next trip with Jacada.
We just returned from an amazing trip from Italy (Tuscany (country side and beach), Venice & Rome) that Jacada Travel specifically tailored to ensure a personalized trip that exceeded our expectations. The level of detail and services provided were exceptional. We stayed at 4 hotels during our travels and each one held something unique while providing a very high level of service. The drivers and airport assistance spoiled us. Jacada planned our vacation perfectly…amazing tours, food experiences and just enough down time to relax and enjoy. Thank you Melania and Symmone! We will definitely use Jacada for our next trip.
Our trip was amazing. Everything was planned perfectly. Our guides were so great. They were so friendly and informative. All of our accommodations were beautiful. Their restaurant recommendations were spot on. We will definitely use Jacada Travel again.
So glad we discovered Jacada for our South Africa Safari trip! Our experience from initial phone call to following up after our trip was very personalized and professional. The attention to detail on every aspect of the trip made this an enjoyable and stress free holiday. You really do get what you pay for and I would highly recommend Jacada if you are looking for the ultimate luxury safari trip!
From the start Jacada couldn’t have been better in planning our short stagy in Johannesburg and our safaris in Zambia and Zimbabwe. Jody and Charlotte were on top of everything and we always felt like they were working on our behalf. We got quick responses to our questions and other valuable travel information.
Now we just need to decide on our next destination.
Well done!
We've recently returned from two weeks in South Africa and our trip was incredible. Amie helped create a wonderful itinerary for our family by listening to our desires and incorporating our feedback. With the help of Eugenia, we found wonderful local restaurants, experiences and activities that checked off all of our "bucket list" wishes. The team on the ground was fantastic - responsive, professional and full of local insider tips. Highly recommend working with Jacada if you're thinking of planning a trip to SA!
From the moment we reached our destination Jacada Travel took over and ensured that they covered every aspect of our trip from that point on. Nothing was left to chance. The most unexpected but valued service was being met at the plane and chaperoned through customs. The accommodations were spectacular and extremely comfortable. The staff treated us like royalty. Great attention was paid to our comfort, no request was out of bounds. Our excursions were heart stopping, the guides got us amazingly close to the wildlife, so close I forgot to breathe on more than one occasion. I feel as though I was immersed in Africa. I experienced the wildlife, the people, the culture and the landscape. This was a trip to which all others will be compared and unfortunately fall short.
Our team at Jacada (Charles, Melanie and the folks on the ground in Peru) made our trip so special in so many ways. From planning to making adjustments on the fly, the Jacada team were always on standby to help if needed. Not much was needed though once we were under way as they spent the time getting to know us and our objectives up front. We will definitely use Jacada for our next big trip!
This was our first time working with Jacada and our first major trip since the pandemic. Our advisors really listened to what we were looking for in our vacation. We loved all of our hotels and tours. It really was a perfect trip for our family. As much as I love planning a trip, I could not have found the hotels they did and really appreciated the time they took to make all the arrangements perfect.
The way Jacada planned the trip was very impressive. The people who assisted us, particularly Kit and Cathy, were very responsive not only during the planning stage but even while the trip was going on. It felt like we had our own concierge throughout the trip. Other groups we have engaged with in the past would be very attentive up until the booking and payment, and then they would leave us for the duration of the actual trip. That, to us, is the distinct difference of Jacada which we experienced in this trip.
Hannah and Alice went above and beyond with any request we asked for. Our trip to Greece was so lovely. The resorts in Crete and Santorini were 5 star. The transportation to and from every excursion was flawless. Will definitely use Jacada again and refer them to friends and family!
Jacada organized a completely custom made 17-day tour for our family of 4 to Ecuador and Peru, including the Galapagos and Machu Pichu. They really listened to our preferences and every details of the trip was well planned, super fun, and exceeded our expectations most of the time. Would highly recommend Jacada. We will definitely book with them again.
The trip was well organized and the guides were superb, thus going off without a hitch.
A highlight was the personal tour of the anthropology museum!
Individual travel program, completely build according to our needs, luxury requirements and travel preferences.
Perfect places, luxury lodges, transfers, limousines, guides and tours organised in a perfect way.
We had a great trip! The guides were knowledgeable and fun, changes and corrections were made to the itinerary as needed and all activities were executed as planned. Very nice hotels!!
Jacada has been helping my family and me plan the Bucket List Trip of a Lifetime to east Africa for over 4 years! Through that time, Jody and Angela have been designing the trip of our dreams and they made every dream come true...AND THEN SOME! The communication from the beginning of my inquiries up until after we returned home have been top notch, including a 24hr concierge located in Africa that we could reach out to during our travel. The level of luxury we experienced through planning, scheduling,traveling and de-briefing has left us wanting to do this again- not just a bucket list trip, but a jumping off point to Africa! Cannot recommend Jacada high enough- we loved our experience!
Everything with Jacada absolutely exceeded expectations. They were extremely helpful from the big picture itinerary to the minor details of making sure we had snacks throughout the trip. The planning process was the easiest and the most custom. They made exactly wanted we wanted happen and even more that we couldn’t have even imagined. We were even mailed a detailed itinerary and information about the areas we were going to prior to the trip. The entire process was smooth and even when there were a couple things that we wanted to change in the moment, our guides were able to seamlessly adapt. Highly highly recommend and we will definitely be planning trips with Jacada in the future!
Jacada recently arranged our family trip to the Galápagos Islands. It was truly a once in a lifetime experience to share this unique geography, culture and wildlife with our children and grandchildren. Jacada understood the needs of our 3-generation group and helped us to design an island hopping tour that was special for everyone. Accommodations were lovely and local guides were knowledgeable. I will definitely work with Jacada again for our next family adventure.
Our trip to Southeast Asia was a trip of a lifetime and an experience we will never forget, thanks to Kate and Cathy’s help and expert guidance. They worked with us to create a magical itinerary and remained engaged during our trip, especially when we had a last-minute request which they made happen. They are simply the best! We experienced stellar customer service and hospitality from the time we landed in Borneo until we flew home from Bali. No detail was overlooked. I highly recommend Jacada and will definitely use them again in the future.
Jacada helped us plan an unforgettable trip to South Africa. The hotel and restaurant recommendations were top notch, the guides they provided were courteous, knowledgeable and professional and made our trip an amazing experience. We covered a lot of ground - from Cape Town to the Whale Coast and finally Sabi Sands. During the entire trip, we never felt rushed even though we saw and experienced so much. The itinerary was perfectly planned so that we were able to soak it all in. Our two teenage boys have now agreed that this is indeed the best family trip we have ever been on. Thank you, Jacada!
Best travel agency experience. We had a completely custom experience, with attentive and thoughtful designers who made sure every step of the way there was accommodations for our food as well since we were a group of 5 vegans. We had the best guides too, which are a crucial part of traveling to a new place. Overall everyone I spoke to from jacada gave excellent customer service and I felt cared for and supported the whole way!
Absolutely seemless experience. A perfectly planned trip to Japan. Would definitely use them again and have been raving about them since I’ve returned. Charlie and Gilda were amazing.
Japan- Family Vacation
Worked with Jacada Travel to create a 2 week trip to Japan for a party of 4 adults and 2 teenagers. They not only created an absolutely seamless, flawless trip experience, the itinerary appealed to all ages and the quality of the private experiences (sushi class, tea ceremony, etc) far exceeded our expectations. They are truly custom and personalized. It was an absolutely fabulous, organized, superbly coordinated trip and made it stress free for us to be able to fully enjoy and relax. We were impressed but also felt completely taken care of each step of the trip- which covered 5 cities. A very rich experience and we are so grateful to have found Jacada- we are currently planning our next trip with them! Highly recommend.
Jacada was great from start to finish. No exaggeration. Can't even think of a suggestion to improve. Thanks!
Gilda and the team at Jacada put together an amazing adventure through Singapore, Cambodia and Vietnam. The experiences were only improved by all of the wonderful people we met. All of the guides and drivers were such amazing people. They shared their personal experiences which brought everything to life. I would highly recommend working with Jacada on any trip.
Jacada travel is the only travel company you will need! When planning a vacation, why worry or stress? Leave it to Jacada! They will take care of every detail! When deciding to travel to Australia, my husband and I did not know exactly what we wanted to do or see. Having had two kids in four years, we knew we just wanted a relaxing, adult vacation. That is where Leanne came in. After speaking with Leanne on the phone she planned us the perfect vacation and stayed well within our budget! We decided to make a few small changes to better suit our needs and Leanne was right there to help. She worked tirelessly to get the trip just right! She was easily accessible via phone and email. As the trip got closer, we were put in touch with Gita who made sure we had all our travel documents in order. She gave restaurant recommendations and even offered to make the reservations for us. Our trip was well- planned out, stress- free, and truly unique. If you ever want to travel to Australia, please consider using Jacada so that you can have a custom, once in a lifetime trip. It was worth every penny and they can work with any budget!
Jacada picked hotels I never would have found on my own and they were incredibly charming and hospitable with all the amenities you could dream of. They picked the best tours from the best companies so our days were filled with adventure and laughter. Simply unforgettable.
Working with Jacada Travel was wonderful. They handled the booking of our Galapagos cruise, arranged for our personal naturalist guide, we were met at the airport as promised and they added some other unexpected nice touches to make this a truly fantastic experience. Highly recommend!
The guides Jacada chose for us made the trip so special. Our hotels were luxurious and the rooms spacious and were even better than we anticipated. The trip was completely stress free with pick ups at the airport and drivers for excursions.
20th Wedding Anniversary Trip with Jacada to Maldives.
Kate and Gilda did an excellent job helping us plan for this special trip. The advice and execution were both top notch.
Ultimately we chose Six Senses in the Maldives and split our time between a Beach Villa with Pool and the Overwater Sunset Laamu Villa with Pool. Both villas were special in their own way. The staff and service were also top notch. This is our second trip with Jacada after using them for a trip to Bali back in 2018. We will certainly be planning more.
