Heather Evans

Head of Client Experience

Born in a village in South Wales, I grew up in England near Bath and the rolling countryside hills of Somerset. At 18, I terrified my family by booking a one-way ticket to Vietnam, and in one way or another have been travelling ever since. I recently hit my 40th country, and as long as I have travels planned, I am happy!

In my role I am all about cultivating connections, something I have definitely developed in travelling. Abroad, you have to talk to strangers and ask people for help, and the best trips are those you come home from with lots of new friends – locals and other intrepid explorers! One of our core living values here at Jacada is to ‘cultivate connections’, and I love that we are always talking to people all over the world, and finding out little cultural differences and commonalities between cultures every day.

I was lucky enough to visit Iceland not too long ago and stay at the magnificent Deplar Farm. Miles from anywhere, we arrived in the evening, and stepping out of the Superjeep, I saw more stars than I knew was possible for the naked eye to see. It felt like being at the very end of the earth… but with a geo-thermally heated pool, a swim-up bar, and five-star service! You have to go and see it for yourself – it’s worth every penny.

London

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See where I’ve travelled

What my clients say

Jacada created a dream vacation for our family. Every hotel was wonderful and perfectly situated in the city. The tour guides were friendly, flexible and knowledgeable and the drivers were always on time and very professional with nice, spacious cars. The planning process was easy from day 1 and Jacada listened to and delivered on our requests for the perfect…

Published 03rd December 2025 on Trustpilot

Kate

Jacada created a wonderful trip for us to Turkey. The itinerary, accommodations, guides and overall experience were all superb. Kirsty was our travel designer and her knowledge and willingness to collaborate with us resulted in an unforgettable trip. We have travelled with Jacada before and would use them again without hesitation.

Published 25th November 2025 on Trustpilot

Gary

We enjoy traveling and we have used Jacada Travel for some wonderful trips over several years. We have never been disappointed. In 2024 we took a Safari in Botswana Africa and walked with the gorillas in Rwanda planned by Jacada and the itinerary was amazing. In 2025 we had planned a trip to Antartica ( with another company ) but…

Published 24th November 2025 on Trustpilot

Lisa Schrage

To be able to work with a specialist who has intimate knowledge of the country is special. Charles crafted a wonderful vacation for me. I had always wanted to go to Patagonia and I feel like I had a great first taste of this beautiful country. Besides planning some amazing locations/experiences, behind the scenes they are making sure all goes…

Published 23rd November 2025 on Trustpilot

Lauren

If you want to experience a trip where every worry is taken off your shoulders, Jacada Travel is the company to choose. We worked with Travel Designer Daniel Scott-Kerr, whose expertise in South America was evident from the start. His choices of hotels and excursions were absolutely spot-on. Our adventure began deep in the Amazon on the Tambopata River, staying…

Published 19th November 2025 on Trustpilot

Teresa Davidson

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