Our frequently asked questions about travelling with Jacada. If you have any other questions, please contact your travel designer or concierge.

What information should I be expecting to receive in the post?

You will be sent a pre-travelling package. In your pre-pack expect to find your personalised itinerary and travel information, confirmation of flights and advice about the places you are visiting.

After your trip we will send you a post-holiday questionnaire by email to get your feedback about the trip and to ensure that we can continue to improve our service to you.

What tickets do I need to bring with me?

All flights are booked as e tickets. Please see your e-ticket confirmation slip or personal itinerary for more details. Flight schedules can change, in which case we will keep you updated

Should I take out travel insurance before my trip?

It is essential that you have adequate travel insurance for your trip. This is in our terms and conditions as is it is our duty of care to ensure that you have adequately protected yourself for medical or other emergencies. Please send us a copy of your insurance policy or kindly provide us with the following details:

– Name of the Insurer

– Your Policy Number

– Insurer’s 24 Hour Emergency Contact Number

Will I receive hotel vouchers in the post?

We do operate with a voucher scheme in certain countries. However, any vouchers will be provided to you on arrival into the country. This will ensure that they are not mislaid or left at home.