This was our first time using Jacada Travel. We will be using them again. It was great service from start to finish. We were unsure at first because we normally plan our own trips - they handled 99% of it and it exceeded expectations. Would (and do) recommend to family and friends.
This is the second time I have used Jacada Travel to organise a family holiday for us, once to Costa Rica and once to Borneo. Both times the customer service and advice have been excellent. We worked with travel advisors on what we wanted out of the trip and both times the iternary, accomodation, guides and in country support and travel were excellent. Would have no hesitation recommending them to friends and family.
Sarah during the planning phase and Gilda as the regional concierge were fantastic. We did a two week trip to Vietnam and Thailand that was planned in under one week with only three weeks before the trip so needless to say it was very fast timing. Despite the quick turnaround, no detail was missed. The hands on service, local guides, drivers, etc were all top notch. I typically plan my own trips but now understand the value of a great travel designer!
We could not have asked for a better service, from the the preliminary planning through the actual trip.We were able, during the trip, to contact a representative at any hour to make modifications to the itinerary. We will definitely retain Jacada Travel for our future trips.
Excellent trip very well planned. Guides were excellent and everything went smoothly. Exceeded expectations. Sarah was amazing!
We used Jacada for our honeymoon to Malaysia and they exceeded our expectations. All of our accommodations were excellent and even had a little surprise waiting for us in our room at each stop. The itinerary they build was exactly what we were looking for and our guides and drivers were very friendly and professional. Sarah Kounnou, our Travel Designer, was fantastic to work with and truly made our honeymoon special leaving personal touches along the way. I would highly recommend Jacada and hope to use them again for our next trip!
Jacada nailed it!
We had the perfect holiday in Vietnam, all thanks to the brilliant Sarah and Wing from Jacada! It was a special celebration for us and we had the most amazing 12 days. From the minute we started planning the itenarary to the time we said goodbye to our last private guide, everything was perfect! We stayed in superb accommodation, our guides were friendly, knowledgeable, on time and attentive to all our needs. The food tours were incredible, the sight seeing so interesting and we were given a new perspective on the people and cultural heritage of Vietnam! We can highly recommend Sarah and her team at Jacada, they are the best! Thank you from 4 very happy tourists all the way from the Southern most point of Africa!
Jacada Travel is fantastic ! Our coordinator— Sarah Konou — was wonderful ! Jacada certainly lived up to our expectations and beyond — Nima and Suvas Desai
They take all the concerns about traveling away.
Used to deal with TAUCK and A&K in the states I want to try Jacada since I am in Singapore. The experience was excellent Jacada filled all my expectations.
Wonderful attention to detail and stress free traveling! Every tour was individualized and every guide was detailed and amazing. We loved our trip.
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My wife and I had a wonderful time in Hong Kong! It was a last minute trip, but the team at Jacada Travel went above and beyond to make our trip happen with such short notice! We will be using Jacada Travel for our future travels!