I first travelled to South America with my father in 2008, and I caught the bug. Fortunately, not a real bug, the travelling bug, and I’ve not stopped returning to the continent since.
Having had my first taste of Latin America from the vast tangling jungles of the Brazilian rainforest, and the sweeping grasslands of the Pantanal, I decided this was not a place I could leave in a hurry.
A few years later I managed to get back to South America, beginning my journey in the streets of Buenos Aires, using my horrendous Spanish to attempt conversation with the local painters, tango dancers and musicians only to find that many people are more than happy to meet you halfway at Spanglish, making it the perfect city destination for travellers from all walks of life.
Craving the breathtaking beauty of southern Chile I upped sticks from London and moved down to Temuco to teach English; for two years I worked and travelled around Chile, getting to know its every fjord and mountain, and finding a new home along the way.
From sleeping rough in Foz do Iguazu, to surveying the unbelievable Torres Del Paine National Park from a tent, Latin America has proven itself a beautiful, challenging, exciting, incomparable corner of the world.
Ask me about starting a small blues band with a Moroccan violinist in Paraty.
Wonderful service for airport pickup (our flight was delayed 12 hrs and ultimately changed to a different flight number but they were still there to pick us up!)Engaging and knowledgeable guidesSincere and eco friendly cultural experiencesNice taste of all the Peruvian must-dosHotel selection was mixed (some were amazing, others missed the mark) and pre-departure packing list and detailed itinerary could have been communicated better.
We decided to go to Ecuador last minute. Jacob put together an amazing trip in no time, fulfilling all expectations. Perfect choice of lodges and cruise, the guides were outstanding. Transfers between Quito, Mashpi, the Galapagos and the Amazon were very well organized. I would definitely use their services again! Thanks Jacob and the #jacadatribe!
As older adults it was important to us when planning a vacation that was more physically demanding, that we have time if needed, to rest. Being with a group would not permit that, hence our decision to seek a private escorted tour and we could not have been happier. From the moment we landed, until we departed, Jacada personnel were there and available to us. What an amazing trip! Every hotel was amazing with exceptional service. Every meal was so delicious and special, truly unforgettable. Our culinary tour was conducted by a chef who shared some recipes with me as we ate a perfect lunch. We will never forget the views which were breathtaking, the food which was so fresh and delicious, and the warmth and friendliness of the Peruvian people.
My family and I just came back from an incredible time in Peru's Sacred Valley and Lake Titicaca. Everything was spotless, from the beginning to the end. It was our first time working with Jacada. We can't see ourselves working with any other travel agency in the future.
My husband, 8 year old son and I, were planning a trip. My husband, being the trip planner and always planning amazing vacations, got in touch with Jacob, from Jacada Travel, to plan our trip to Peru. From day 1, contacting Jacob until the days after our arrival, it has been exceptional. Jacob was very attentive, caring and involved to figure out our wants and needs, for our family adventure. It was perfect! From Miami to Lima, Sacred Valley, Machu Picchu, treasure hunt in Cuzco, organized by Jacada, amazing hotels, meals, surprises on the way... Every touch and detail was perfect! It was our first time with our son on an adventure trip, as opposed to a resort, and he loved it!!! The guide, Edgar, local, was knowledgeable, caring and exposed us to great experiences. Jacada also had a mountain biking your organized, with a car following is in case we needed anything. The hotels were AMAZING. We met great people and we're able to experience Peru in a special way. Thank you for helping us create these great memories, and we will definitely be calling Jacada Travel to plan our trip to Africa!
I want to give a 4.5 Star but the system does not allow that. The trip overall was very good, despite the initial contact with Jacada was not smooth and reply not always timely. The briefing for the weather was not very details, i.e. I know exactly what to pack now. Both Lima and Machu Picchu was cold without sun. The guides were professional and caring. Marisol (?) knows her food, Elissa was very kind and knowledgeable, Juilo was very passionate about showing his country and the heritage and he also helped my husband all the way, a good person. Tattiana (the petit lady) at Iguazu Falls was fabulous. She tried her utmost to show and explain to us everything about that munificent fall, wouldn't let us miss anything great. Marcelo was fun to be with. All the drivers were good.The hotels were first class and service was outstanding, we were allowed to check out at 4:00 pm in two hotels as our departures were late and very thoughtful.Food was a nice surprise both in Peru and Brazil - a new culinary destination.LATAM flied between Cusco and Lima, Lima to Iguassu almost every hour or two, I don't know about the rainy seasons but in the winter, it is very safe to take a later flight (we took the 6:00 flight) from Cusco to Iguassu via Lima with not issues. Perhaps you would consider that.Jacada's local agents were great, never failed to meet us on time and very reassuring.With regards to itinerary, it may be better not to make Juilo went up with us to Machu Picchu for a day only instead, hire a guide up there for the whole time. We paid $100 for a local guide for almost a day, he gave us good alterative suggestion to walk up the Sun Gate as if we want to track Machu Picchu we had to start early as they close the mountain at 1:00 noon. .BTW, Hiram Bingham train will take an airline carry on luggage, I will send you pictures. I was cold as I cant put my heavier jacket inside the overnight bag specified by your instruction. I think LATAM flied between Cusco and Lima, Lima to Iguassu almost every hour or two, I don't know about the rainy seasons but in the winter, it is very safe to take a later flight (we took the 6:00 flight) from Cusco to Iguassu via Lima with not issues. Perhaps you would consider that.All in all, it's a good experience and I will use you guys again.
It was the trip of a lifetime!We had a wonderful time - Machu Picchu ... Skylodge and the Galapagos!
I have never used a travel agency before, but after careful research and due diligence, I decided to use Jacada. I travel often for work and do not have a lot of free time on my hand to work out details, so an agency was required to help me plan a surprise trip for my wife. I worked with the Jacada team to create the first 2 week vacation my wife and I have had in 12 years - South America was the destination. Due to family issues on my end, we had to postpone the vacation once, so this trip was 18 months in the making and Jacada was understanding about the delay. I asked for a totally private experience with private transfers, private tours and private guides. They delivered!The Jacada staff (Jacob Jewitt-Jalland and Omar Nunez) were excellent to work with and I am sure there are numerous people behind the scenes who I never spoke with or met and who contributed to our awesome experience. From the start, Jacob was patient and understanding in listening to me regarding the experience I was looking to create. He drafted a cool itinerary based on those conversations. From there, we tweaked the itinerary (at least ½ dozen times), locations and experiences. He was very knowledgeable about each of them (having done them himself) and was able to answer all the questions.Once the itinerary was set, Jacada went silent (which is what a good company should do) until we were about 90 days out and decisions had to be made. Omar and Jacob were excellent in responding to any additional questions, ensuring that we had all our set meals sorted (for excursions) and that we were not only clear on what was going to happen but excited as about it as well! Once the trip started, it was white glove service all the way. We were met at the airports, taken to our hotels, VIP check-in’s, picked up for excursions (with tickets in hand) and privately guided all the way (we waited in very few lines). The experience spoiled us, and it will be hard to go “back to reality” of booking our own shorter vacations (we will always use Jacada for special vacations).Jacada’s partners (Enigma and Wanderlust) also provided superior guides and supporting staff. They are trained, professional guides who really know the areas they take you to explore. I would be elated to have any of the guides or staff we met on our vacation show us around again.Additionally, you cannot book a 15-day 8 city tour without something going wrong. One of the hotels (Posada Bemberg and/or Casa Bemberg) pulled a bait and switch on all of us (my wife and I, Jacada and Wanderlust). Instead of a 5-star room at the Posada (which was closed for “renovations”) we were put in the Casa Bemberg which is a 1 star hostel at best. We had to spend the night as we could not get in touch with our guide because we were in the jungle and there was no cell phone reception. You can read my review on that experience on Travelocity. Responsibility for this fall squarely on the owners of the Posada Bemberg and not Jacada or their partners.When these things happen, service recovery is critical. Jacada and Wanderlust did an exceptional service recovery job and although a stain on the trip, our bad experience was soon forgotten, and our white glove experience continued. It is now a great story.Finally, everyone we met (guides and representatives from Jacada Partners) commented on how detailed and demanding Jacada and their agents are. They (Jacada) constantly send their agents on the same excursions they recommend for their clients and to gather local intelligence. That is very evident when you book your adventure and when you are on the ground experiencing your adventure.Bottom line, I am a demanding client and Jacada delivered. I will recommend them to anyone who asks and promote Jacada to those thinking about a special vacation. They are a fantastic company and I thank them for a great experience!
The entire Jacada staff is very attentive in the oversight of your travel needs. Jacob, who resides in London, was in constant contact with us from the time we initially selected our itinerary to the time we returned. Jacob ensured our travel would be free of problems and our time in Peru would be safe, exciting, and memorable. At we arrived at every destination, the staff on the ground were locals with superior knowledge of the locale.
The service was perfect.
My wife and I had a spectacular time in Costa Rica. We were most impressed with how seamlessly Jacob and Romanet, our travel specialists, put together the logistics between hotels, transfers, and excursions. The time and hassle you saved us is invaluable. We are very lucky to enjoy so many different places over the entire world and this trip will be hard to beat! We had a wonderful holiday and we are very happy to have booked with Jacada Travel!
Jacob and his team developed the trip of a life time. He spent time understanding what my daughters and I were interested in doing in Peru. He helped us create the perfect itinerary. He and his team were available throughout our trip in case we wanted to modify any of the details. He had team members on the ground who were efficient, considerate, and who took care of everything. It made the trip very easy and added to our enjoyment. I can't wait to plan my next trip with Jacada!
Five Star HoneymoonEveryone at Jacada put a truly amazing amount of thought and effort into planning the honeymoon of our dreams. Working with Jacob, we had numerous calls to understand what specifically we were looking for and he provided information, suggestions and specific recommendations for our three week trip. When unforeseen problems happened, Jacada responded immediately with their in-country team to get us back on track. We'll 1000% be coming back to use Jacada again in the future!
Jacada was great to work with from start to finish. Jacob was very knowledgeable of the countries of interest and Costa Rica, which was our honeymoon destination. We loved being able to have conversations about the areas, available resorts and excursions, what to expect, what we should pack and discuss the excitement of this trip! I would definitely recommend Jacada and hope in the future we can use them again. Travel Excellence was great to work with on-site when we need to leave a hotel early and rebook excursions. I would highly recommend working with them as their service team was polite, quick to respond and super helpful!
This is my second trip to South America organised by Jacada Travel and again like the first time, everything was just perfect! Jacob Jewitt-Jalland was the designer and curator of my trip. In collaboration with Romanet Perez from the Chilean office, he developed and implemented an optimal travel plan that entirely met my preferences. All the tour's details provided by the itinerary were carried out perfectly and precisely on time. In Chile, I met impeccable service and hospitality. All the team worked with me in the country did all their best and even more, making my stay unforgettable. Being greatly impressed with my Charming Trip to Chile, I would like to express my true appreciation to Jacada Travel team for the outstanding job done. Thank you, folks!
First time using this company. Very happy with the arrangements on our trips. Nothing is perfect and sometimes the local tour guides or hotel is not perfect but overall we were well taken care of. They listen to my feedback well after the trip. Will hire them again for future
Thanks to Jacada- Jacob and Romanet team- fantastic job as all transfers, guides, drivers, hotels and restaurants were an A plus!!! We spent 8 nights including Lima, Sacred Valley, Machu Picchu and Cusco. Highlights in Sacred Valley were Chinchero, Moray, picnic lunch and Ollantaytambo ruins - Machu Picchu highlights were the train ride up, hike to Sungate at sunrise and mountain hike and citadel ruins- Cusco highlights were Pisac ruin hike, Amaru Community Lunch and Hotel Monasterio- Lima highlight was cooking class with Heine Harold- 555 Catalina and Hotel B in Barranco. Last but not least learning all about the Incas and their amazing accomplishments in their 100 year period. Thanks again Jacada!! See you next year!
Great travel company. They know what kinda trip you want and offer you the 5 star and 5 diamond treatment.
Jacob and Romanet at Jacada travel did an excellent job planning our trip to Peru. The details were covered. The excursions and guides were well selected. Even when our travel plans hit a snag (it is truly inevitable), the in country team selected by Jacada were there to help us through it. All in all, our family had a great trip thanks to Jacada.
My parents and I were looking to make memories and all of the travel advisors at Jacada as well as the guides and travel arrangements they booked for us were amazing and truly memorable! We went to Peru and Argentina. Every guide was knowledgeable and catered to our every need. Every hotel was comfortable and with beautiful views. Another thing I want to point out - we always had someone we could call and talk to with questions before, during and after. Plus, they surprised us with a level of comfort, great tours, and even a dinner reservation at one of the world's best restaurants. I couldn't recommend them more!
Great company to coordinate through and will personalize the experience for what you want to see. It was a pleasure working with Jacob in designing our trip. The team on the ground took very good care of us and were well informed. The drivers ensured we traveled with care keeping calm and cool in al driving conditions.
We could not be any happier with our travel agent. He tailor-made our vacation to fit our specific needs. We had a wonderful adventure that had personal touches, such as handwritten letters from our travel agent, Jacob, all along the way. It is our first time trying Jacada Travel, and we were thrilled with the outcome. We have booked luxury travel vacations for years with other agencies. We will be using Jacada Travel from now on!