Excellent customer care from start to end.
14th March 2018
Our experience with Jacada Travel was excellent. The guides, the lodges and the planning all worked like clockwork. Very glad to have chosen Jacada as our travel advisors. Would definitely do it again!
19th February 2018
Our second trip through Jacada and both were great. They take the worry out of traveling, the side trips, hotels and airport pickup are excellent. If you choose Jacada , ensure you explain in detail what type of traveler you are , because luxury travel doesn’t mean you don’t want adventure ( or you may not )
22nd February 2018
Worked with George from Jacada over the past year on a trip to Antarctica and he was fantastic! Always enthusiastic and professional. Even after arriving in Buenos Aires and an unexpected storm hit the Drake Passage and we were unable to cross and see Antarctica, George worked quickly to arrange a back up itinerary and helped us enjoy our time in Argentina and Chile. Will definitely travel with Jacada again in the future!
12th February 2018
Guide and transport services in Quito were excellent - really made the entire trip. On time courteous, informative and very helpful getting in and out of airports.
23rd January 2018
Over the Christmas season we used Jacada to organize our trip to Peru. The team was extremely knowledgeable during the planning phase, and the on-ground team were exceptional. They recommended several unique day trips that were outside the standard tourist fare which really made the trip extra special. I would not hesitate to recommend Jacada Travel and we will definitely use them again in the future.
09th January 2018
Above & beyond helpful
10th December 2017
Chile Excursion—Great recommendations and services. Recommend without reservation
20th December 2017
Jacada,in particular George,advised and arranged our trip to Galapagos,the Sacred Valley,Machu Picchu,and the Amazon forest.It was a bit of a hectic adventure rather than a holiday,but the arrangements were seamless,the guides perfect,the hotels exquisite.In fact everything that their website boasts!Without all their expertise it would have taken a lot more than the three weeks which we had available.
We wouldn’t hesitate in recommending Jacada and plan on using them again.
21st December 2017
Working with Jacada was a truly exceptional experience. Not only did they competently check all of the boxes expected of a travel agency, but they far exceeded our expectations with delightful surprises and outstanding activities. We were able to easily see Buenos Aires, hike on and cruise by glaciers in Patagonia, and even enjoy a real asado at a 19th century estancia. They are experts in listening to client needs and translating them into amazing memories.
24th November 2017
I'm not someone who ever uses a travel agent, I normally just book everything myself, but we used Jacada for a trip to Argentina and they were absolutely outstanding. Easy to use, very available and catered to exactly what we wanted.
09th March 2017
Beyond expectations! Work with George and Susann and you will have no worries! My wife and I live in the USA and needed someone to coordinate our trip to The Galapagos Islands, Sacred Valley/Machu Picchu, and an Amazon River Cruise. Our trip was flawless and a guide was holding our hands at every juncture. Go with Jacada for an incredible journey!
Thanks for the opportunity to applaud these good folks.
04th April 2017
We greatly enjoyed planning our trip with George and Susann of Jacada, and sharing with them our excitement about the places and people we were going to see. Once we got underway, they made it clear that they remained willing to help, and that assurance was tested during a small medical emergency near the beginning of our trip. George stayed in touch, and coordinated assistance via Jacada's local partner. We were gratified to find that he energetically stood by his earlier commitment to offer such help in the (we thought) unlikely event it would be needed. We were also pleased by the friendly professionalism of the guides arranged by Jacada and its local partners.
17th March 2017
Every detail was taken care of with amazing insight! Our trip was a once in a lifetime experience thanks to George and Jacada! We boarded our flight and let Jacada's expertise take over. Everything was perfect!
20th April 2017
I needed some late season planning for a Galapagos trip - a destination I was at a loss to know where to begin. George quickly brought me up to speed, educating me as to my options, and then just as quickly put together a wonderful trip. He and his team held our hands throughout, making sure all went as smoothly as possible. Would recommend Jacada for anyone looking for assistance with their vacation travel plans.
15th April 2017
George and Susann created an incredible experience for us. It was tailored exactly to our wants and needs and their recommendations were spot on. In particular, their handling of the logistics on a multi-leg, two week trip was excellent - all we had to do was show up and everything was already taken care of. They also provided us with a native Jacada representative for part of our trip to help us get about. In one example of the value he added, we would have certainly missed our flight home had we not been with him. He was also funny and knowledgable and just a pleasure to travel with. Their communication skills are also excellent, both while we planned the trip and while we were traveling. In conclusion, now that I know the value that Jacada adds, I'm not sure I would plan a logistics heavy international trip without them.
14th April 2017
Top notch! I brought my daughter down to Patagonia and I didn't have to worry about a thing and we felt so safe and taken care of every step of the way. Love love love
05th April 2017
Jacada Travel is a superb travel agency. From the time you book your tour until the time you return, Jacada is always there looking after you. Their connections are extensive and every individual hired (whether a guide or hotel staff member, etc) is incredibly solicitous, reliable and knowledgable of the country/place being visited. They are also personable and fun to be with and never dull or pedantic I can't think of another travel agency I would rather have booking my next vacation than Jacada. They've provided us with a fantastic trip, great experiences from beginning to end and all stress free -- that's priceless.
04th April 2017
Jacada thought of everything! Their expertise and foresight made our trip to Peru an incredibly memorable experience. I don't know where my next trip will be taking me... but I know that Jadaca will be behind it.
13th May 2017
From the initial phone call to the welcoming home call our holiday could not be faulted.
Our first stop was Rio, our guide Marcelo was first class, he moved our itinerary around when it rained so we always had something interesting to see. Our driver Alex made us feel very safe, a very careful driver who was there by magic to pick us up after visiting sights.
Rio exceeded our expectations, thank you George for understanding my needs and getting the itinerary just right.
On arrival at Picinguaba after a four hour drive from Rio I was faced with a rather steep climb up to Pousada Picinguaba and I did mumble "you are dead Georg"!, however the climb did not prove a problem and the Pousada was excellent.
Our guide at the Iguassu Falls could not be faulted. The falls were magnificent, they were the reason for this trip.
The last five days of our trip were spent on the Aria Amazon cruise boat, what a splendid way to explore the Amazon.
Thank you George and Suzanne for the welcome notes in all of our hotels, it was a very nice personal and appreciated touch.
This was the first time we have used Jacada and would highly recommend and use them in the future.
Once again thank you for a trouble free holiday.
Susan and Jonathan
21st April -6th May 2017
12th May 2017
Jacada handled our trip flawlessly! All of the guides were very personable and each lodge was exceptionally well equipped and comfortable for our stay. Even better, Jacada arranged wonderful little touches and extras all along the way that really made our honeymoon feel so special!!!! Thank you Jacada!!
08th May 2017
George organized a tour for us which was absolutely suited to our needs. Not only did he put this together, but he did so on very short notice after another tour company cancelled our tour on quite short notice. From the time we arrived at our home airport in Toronto at the start of our vacation, until the date that we arrived at our leaving airport in Quito, Ecuador, at the end of our vacation, George organized this tour every step of the way. Not only were the drivers and tour guides on time and extremely helpful, but George himself arranged to leave notes and treats for us along the way to greet us as we arrived at each of our destinations. These extra "goodies" were unexpected but surely provided my wife and I with much pleasure and delight. I would not hesitate to recommend Jacada to others and, in fact, I have already done so in the first week following my return from vacation. Thank you so much for an amazing experience!
05th May 2017
Jacada Travel curated a flawless travel experience for our family to Ecuador and Peru. Our trip was packed with activities ranging from mountain biking, hiking, snorkeling, cooking classes and cultural and architectural tours. All of the guides provided by Jacada were super friendly and knowledgeable. The hotels and restaurants recommended by Jacada were fantastic as well. This was a trip with a lot of moving parts - travel by planes, train, car and boat - all without a hitch! I highly recommend Jacada Travel, and will use them again in the future.
01st July 2017
We traveled for two weeks in South America. Starting in the lovely historical city of Quito, we knew we were in for a treat. Jacada handled every detail of our travel, pick-up, hotel, touring, restaurant experiences, etc. flawlessly. They transferred us to the next part of our trip, the Galápagos Island cruise without a hitch. We enjoyed five days on the Santa Cruz II, which offered superior service, excellent accommodations, as well as wonderfully prepared
food, and well educated, knowledgeable guides. You could not ask for more.
Once we retuned to land we were back in Jacada's capable hands as we flew to Peru. We continued to explore the land and history of the Inca people. Everywhere we visited, each hotel we stayed in, each guide who lead us was exceptional. I have traveled extensively in my life but have never felt so worry free on a trip before this time. I would not hesitate to recommend Jacada to any traveler looking for a first class experience, worry free, on their vacation. I would give them 6 stars.
13th June 2016
Had a wonderful trip which was well organized by George. The accommodations were first class as were the tours and tour guides. We were so well taken care of by everyone associated with this company. Always felt safe and looked after. Would highly recommend it.
02nd June 2016
Outstanding vacation! Everything went extremely smoothly, Jacada representatives were with us every step of the way, accommodations were outstanding, and tour guides were superb. This was a vacation with an aggressive itinerary that went flawlessly. All of the tour guides were top notch and Jacada was able to secure reservations at the top places for us. We would not have changed a thing and highly recommend Jacada for complex travel arrangements. No detail was overlooked. We very much enjoyed our two days at Machu Picchu, hiking to the top of Huayna Picchu, and the scenic train ride. We spent a few days aboard the Delfin I in the Amazon and very much enjoyed the intimate small boat setting. Our Galapagos cruise aboard the Santa Cruz II was also amazing. Overall, fantastic trip!!!
12th May 2016
Jacada arranged our trip to Peru. Four hotels, three cities not one snag. First class hotels, guides and drivers that made a difference; insightful, helpful and great people. Passionate about their jobs. They structure your day but leave time to explore on your own. Just follow their recommendations and you can't go wrong.
12th May 2016
Attentive to the preferences of the traveler, carefully arranged tours with an eye to details, excellent tour guide, smooth and easy transport from place to place, well thought out restaurant recommendations: superb in every way! Absolutely recommend this travel company.
10th August 2016
Our trip to Peru was nothing short of an adventure! Each of our destinations was planned out perfectly, and the order in which we saw the various parts of the country was well thought out, considering the challenge of the altitude. So much so that we acclimated very well as we traveled throughout our 2 weeks. We started in the Amazon and finished up on serene beautiful Lake Titicaca, with amazing culture filled stops in between in the Sacred Valley, Machu Picchu and Cusco. Our guides were knowledgeable and fun to be around. We loved it! Thank you Jacada Travel!
19th August 2016
An adventure, different than any other vacation. Attention to detail by Jacada's personnel and "hands on" service was beyond belief. Guides were unbelievably knowledgable. That alone made one feel comfortable.
20th September 2016
I absolutely loved working with Jacada for my Iceland vacation. I told them everything I wanted to do and they really took care of the rest. The people I worked with were nice, sweet, understanding and I really felt they wanted to give me the best experience possible. Jacada Travel is my go-to for vacation planning.
14th September 2016
Einar the super jeep driver made the trip! He was great fun and an amazing conversationalist. I have already recommended him to several of my friends. We were not able to go on our Ice berg lagoon trip due to the zodiac company having a boat malfunctioning. Einar did everything he could to come up alternative solutions. However the Zodiac company was less than helpful.
14th September 2016
George and his team were easy to work with, including details that made the experience memorable. When an unforeseeable event occurred right before the trip began, they made all the necessary itinerary changes so that the trip was a huge success.
14th September 2016
Great, great experience and would for sure use them again. This was honestly the first time I let a travel agent handle my schedule, so I was nervous, but must say that they did an amazing job!!!!
01st December 2016
The itinerary was exactly what we would have designed ourselves - there was something for every member of our group. And the guides were wonderful too. We had a fantastic trip! We would definitely use Jacada again.
29th November 2016
65 year old Canadian cardiologist who has traveled moderately previously (Nairobi, Nepal, SE Asia, etc) with the most recent trip to Kyiv Ukraine who wanted an organized excellent educational tour of Peru (Cuzco, Lake Titikaka, Machu Picchu, Amazon, Lima). Jacada was superb with great pretrip internet and telephone consultation as well as guiding my wife and myself thru the entire visit (not intrusive yet comprehensive). When we asked for something additional they organized it to our satisfaction. Fernando the guide in Cuzco/Sacred Valley was the best guide we have ever had, knowledgeable, taking our requests in stride and supporting yet not pushing us. If you want to visit and enjoy a Peruvian trip this is for you.
29th November 2016
I had the most amazing, awesome vacation of my life!
02nd November 2016
Jacada's group of professionals made our trip to Peru very special. They anticipated situations and provided the best experience possible.
31st October 2016
Our trip to Chile was fantastic! George helped to plan a perfectly orchestrated trip. The Cliffs Reserve was promised to be a surprise thriller for our family. After trusting George with this recommendation the true surprise was that it was even better than promised. An "out of the way" hidden gem with a staff that compares to none that we have ever had at any 5 star resort. My family begged not to leave after 4 nights and we miss everything about our stay at Cliffs.
We had an amazing trip filled with wonderful extremes from rain forest to desert. Horseback riding on the beach, sand boarding on giant sand and salt dunes, shopping in Santiago, hiking, exploring salt flats, great food and wine and learning about Chile-perfect!
22nd January 2014
Jacada listened and responded well to our brief. The itinerary they suggested was just right for us. Hotels were well chosen, guides and transfers were high quality. They created an excellent holiday for us.
22nd January 2014
Celebrating fifty years of marriage was a joyous experience in Argentina. The planning with Jacada was easy and first class all the way, Showing up was our only responsibility and everything else was done or waiting for us. Having our personal agent who was totally familiar with Argentina made the custom planning for our wants, a cinch. Food, guides, estancias, and side excursions were superb
quality. Personally, Patagonia stole my heart along with the wonderful horseback riding at all of the establishments. The staff and the gauchos only added to our comforts. We will most definitely go through Jacada again.
04th February 2014
Our 10-week trip to Argentina, Chile, Easter Island, Bolivia and Brazil was amazingly executed down to the smallest detail, which was no small feat. Everything was pretty much perfect - the recommended hotels and excursions amazing and perfect for the family.
A lovely touch was the personalised message, from George, in each new hotel welcoming us to the hotel and the new area. No complaints!
23rd January 2014
Attentive to clients needs
12th March 2014
George Warren (Jacada) tailor made a vacation to Chile/Easter Island for my group of friends. Because he has visited Chile many times, he was able to suggest the best places to visit and offered great hotel accommodations. He prepared us for the 4 seasons of climate one might experience in Patagonia, which we did. A representative was there every step of the way (7 flights). Overall we had a great experience.
06th March 2014
I have had the opportunity to work with George Warren of Jacada to plan two trips - last year to Argentina and Uruguay and this year to Costa Rica. I have also used Jacada's ground services in South Africa. I have found that Jacada executes flawless vacations to some of the best locations in the world. They pay special attention to the specific details and interests of the client and then create an itinerary that meets those expectations. It is done so seemingly effortlessly that it is often only after the trip is concluded that you realize how exceptionally it was choreographed. You get the best rooms in the best locations. In every trip the logistics were as described and drivers and transfers were on time. George is especially attentive and interested in making the experience as wonderful as possible. He travels to the destinations and accommodations he recommends so you know you will be treated well.
I would recommend Jacada without reservation.
07th March 2014
My husband and I took a trip to Chile with Jacada Travel. We visited Santiago, Patagonia and the wine country. George, our agent with Jacada, helped to plan a perfect trip! Our accommodations were incredible, all of the transfers arranged by Jacada were perfect without any glitches, and everyone involved very friendly, helpful and professional. I would absolutely recommend traveling with Jacada to anyone. It was an amazing vacation, exactly what my husband and I were expecting.
02nd April 2014
We are big travelers, and have only worked with one other company in planning our travel. Jacada went above and beyond, and George was a pleasure to work with. We always had reliable transportation waiting for us, helpful guides, and best of all discovered towns and restaurants that we would not have stumbled across. Would recommend them to anyone traveling in uncharted territory that wants quality service, accommodations, and advice. Thanks for a great trip!
01st April 2014
George Warren at Jacada was easy to work with as well very informative and knowledgeable. He was responsive to emails and willing to answer any and all questions we had. His itinerary was excellent and priced well. George stayed in touch with us during our trip and when we wanted to make a change to our plans for the last day it was done without any extra charges and we had a great day!
We look forward to working with George and Jacada in the future.
14th March 2014
This is the second time that we have used Jacada Travel, and we could not be more pleased with the professionalism and attention that we have received. Both trips to South America were well planned and came off without a hitch. Even when there was a miner strike in Peru, the agency took care of us beautifully.
Thank you, Jacada.
18th June 2014
George worked with us to prepare and execute a fantastic trip to Peru where we saw fantastic sights.
The trip was very well organised and went faultlessly. The hotels were excellent and the food was excellent throughout.
The itinerary was well thought out and took account of the altitude in such a way that we did not suffer from it at all.
The guides were very good and made the sites and museums come alive in a brilliant way.
All done in a very cost effective way compared to the opposition.
25th May 2014
We had an awesome holiday and packed a lot into 20 days with moves by plane, rail or coach every 3 days. Everything was organised for us everywhere with minimal delays throughout. The Hotels were excellent and to the standard we expected. All the guided tours were brilliant, very informative and a must in certain areas especially Lima where we visited sites that would not have been obvious to the average tourist. We visited Lima, Puerto Maldonado , Sacred Valley, Machu Picchu , Hirham Bingham (superb) , Cusco , Andean explorer, Lake Titikaka, Colca Lodge Colca Canyon , Arequipa and finally Lima. A really memorable trip.
22nd May 2014
We are so glad we went to Argentina, and equally pleased that Jacada was our guide.
Positives: The right amount of time on our own and with the guide, just my husband and myself instead of a group of strangers traveling with us,fabulous food, small boutique hotels, local guides, and best of all: very customized to our wishes and interests.
01st May 2014
Our trip to Peru was the second vacation we've arranged through Jacada Travel. It was every bit as good as the first one we did to Chile in 2011. George was extremely helpful, working with our schedule and our wish list. His suggestion that we end our trip at Lake Titicaca paid off handsomely. It ended up being one of the highlights of the trip. George's attention to detail is tremendous, and his good humor made working with him very enjoyable.
I'm happy to use Jacada Travel whenever we want a memorable trip. We know that all the experiences will be first class and the arrangements will come off without a hitch.
Thanks again for a great trip. We're already thinking of the next one - this time, maybe Africa.
18th September 2014
When our intention to visit the Galapagos Islands and Machu Picchu became more concrete, I started to search the internet for travel agencies and stumbled across Jacada. After I sent an e-mail on a Sunday afternoon, neither did I expect to receive a first call only hours later, nor a complete first draft itinerary few days later. What followed were very professional communications with the Jacada representative, great advise and suggestions upon hotels and sight seeing options to get everything we wanted on our schedule, but even more we could imagine. Being a critical customer, after that perfect start with planning, I was very curious how the promises would be turned into delivery, which in my opinion is the only thing that counts. Now after having returned from a 3.5 weeks trip I can confirm: All promises were kept and our high expectations on a luxury travel provider were fully met! Top hotels everywhere, a great cruise through the Galapagos Islands, experienced and knowledgeable guides in Ecuador and Peru, and the feeling of being taken care 100% every day of our tour made the difference for us. Having met other many other travellers with problems with the altitude in Peru, we really appreciated the sequence Jacada put together for us (Sacred Valley, Machu Picchu, Cusco, Lake Titikaka), so we could enjoy every moment at these places. Personal letters and individualised additional suggestions for visits restaurants etc. at each of our stops just topped all the selections. Honestly, I was a little bit sceptical about travelling with a tour itinerary only and not the usual booklet with a number of tickets and vouchers (which in our case with all the different hotels, transfers and visits would have been rather thick), but everything was prepared optimal; we did not have to care about anything. Well, as a summery: When ever we will be travelling to places Jacada is represented, they will be our only service provider.
26th September 2014
Jacada Travel were great from day 1, very professional, always willing to help and offer their opinion to help tailor the trip to our needs. I will definitely be using their services again in the future and would recommend them to anyone.
22nd September 2014
The destinations were outstanding (excellent advice from George, as usual), the guides all very good and very fluent in English, the hotels as good as they can be in Bolivia. We were picked up on time and taken care of flawlessly. When one of our flights was cancelled due to bad weather, the reaction was swift and efficient. Great job!
29th August 2014
We had never been to South America, so we entrusted Jacada to plan the most luxurious 12 days for us in Argentina for our honeymoon. From the moment we landed in Buenos Aires, we were greeted by our private guide and driven by our private driver to our hotel. Each hotel we stayed in was amazing. Every time we arrived at a new location, we were greeted with gifts and champagne/wine.The staff at each hotel were very attentive and professional. We were able to visit three areas of Argentina on our trip and the travel guides made it very enjoyable easy for us. We were completely spoiled on our honeymoon and George Warren could not have designed a better trip for us.
I highly recommend using Jacada for your individually tailored vacation. We can't wait to use them again.
28th October 2014
Wonderful trip to Chile. Jacada made us feel well cared for and allowed us to fully enjoy the trip without stress. Pretty amazing.
28th October 2014
In Hawaiian "no ka 'oi" simply means "the best". My wife and I have always done everything on our own when traveling so going through a travel agent was a first for us and "luxury travel" was also a first. The best I can say for Jacada in general and George Warren in particular is that --- every single thing they said they would do they did. It was also done when they said it would be done. There were a few surprises though, like the tango show where when we got there we were seated, literally, front row center.
Also the restaurant where we were seated right next to the kitchen (an honor) where we could watch what was going on and converse with the chefs. Every hotel they booked for us treated us as if we were the most important people they had on the property.
Jacada is truly "no ka 'oi".
Denny and Debbie
23rd October 2014
everything about the planning and execution of our trip organized by Jacada
travel was truly superb! Six of us went and all are of the same opinion that it was wonderful. we highly recommend them for travel plans.
16th October 2014
George at Jacada arranged the vacation of a lifetime through all of Peru - Lima, Cusco, the Sacred Valley, the Inca Trail to Machu Picchu, the Nazca Lines, the Amazon basin!
Every hotel was impeccable. We ate the choicest meals. All arrangements were made for us, and the local guides were knowledgable and friendly. Even the cook on the Inca trail was able to cook a vegan menu for my wife, which was quite a surprising and welcome touch.
I'd recommend Jacada highly!
14th October 2014
We traveled to Peru with Jacada in September/October 2014. We chose Jacada because of their flexibility and responsiveness. Our trip encompassed three nights in Sacred Valley, one night in Machu Picchu, three nights in Cusco, three nights at Lake Titicaca outside of Puno, and two nights in Lima.
Each hotel (Rio Sagrado, Inkaterra, Monasterio, Titilaka, Miraflores Park) was beautiful, rooms were comfortable and well-appointed, and each room offered a beautiful view. Our guides were well-informed, courteous, and professional, and the drivers were excellent. We were met at each location and were escorted to airport or train station after our visit there. The sights we experienced in each location exceeded our expectations. Peru is a beautiful country with a rich archeological and cultural heritage which we were so pleased to experience. Everywhere, the people we met were friendly and helpful.
The restaurants in our hotels, those which were part of our package, and those which we chose on our own served tasty, high quality, local food uncontaminated by outside influence. Peru does not receive enough credit for its cuisine
What a wonderful trip! Our thanks to George Warren at Jacada, to our guides and drivers, and to all the people who made our journey so pleasant and memorable. We would certainly consider traveling with Jacada in the future.
02nd November 2014
Great hotels and service all the way through the trip. Peruvian food and service was excellent. The Amazon boat was luxurious and alll the staff were very knowledgable. The only complaint was that the airline connections were painfully long.
05th October 2014
We gave our specification to George who arranged an action packed holiday in four different locations, city, tropical rain forest, cloud forest and coast. The transfers between locations went very smoothly with wi-fi connectivity provided in the vehicles. Costa Rica is a fantastic Eco friendly country which we thoroughly enjoyed. The different locations provided micro climates that offered different birds, mamals, flora and fauna, adding another dimension to the holiday. The food and service in the more remote places was outstanding. Thanks a lot.
02nd December 2014
We had a wonderful Honeymoon experience working with George and his team. It was our first time working with a travel agent and it was well worth it! We decided to go to Argentina and every stop along the way was special... Chauffeur to and from airports, well informed Tour Guide in each city and restaurants and must see suggestions along the way. Our flight to Argentina was delayed so we lost one day in Buenos Aires but the travel team made changes to our itinerary overnight to accommodate us when we arrived. Thank you!
Stephanie and David
16th November 2014
Usage: Romantic, worry free and full service vacation in Argentina and Chile with main focus on a mix of trekking with luxury in Patagonia celebrating our 25 year marriage anniversary and my wife's 50th birthday.
Planning: Jacada Travel immediately responded to original inquiry. George Warren has extensive living and travel experience in Patagonia. George spent the time to fully comprehend my goals for the trip and our interests. He recommended an itinerary that included several areas of both countries. We worked through narrowing down the scope to a workable ~20 day vacation. He worked with me to enable the surprise presentation to my wife on Valentine's Day, 2014.
Communication: George was always available for calls and monitored email nearly 24 hours/day. When he was out on vacation, there was a knowledgeable representative that immediately responded to my inquiry. I never felt that there was a gap in coverage. I never felt that the time delta between U.S. and London was a problem.
Accommodations: Jacada Travel truly is the source for high end accommodation recommendations. Every place we stayed throughout the two countries was unique and either met or exceeded expectations set by George during our discussions.
Execution: I cannot say enough about the successful execution of the travel experience. All the people with whom we interacted during our trip were first class. The guides, drivers, hotel contacts, etc. were all timely and reliable. We felt like special guests especially upon check-in at a new hotel we would receive a personalized gift or note from [email protected] Travel. It is the extra touches that set this team apart from others. George insisted on getting us into a couple of restaurants in Buenos Aires and Ushuaia - if he makes a recommendation...take it!
Follow-up: Jacada Travel continues to be in touch with us to ensure that all aspects of the trip met expectations. I can tell that they want to continue to improve.
You can truly trust your most treasured vacation planning to Jacada Travel.
12th January 2015
Thanks to George for helping us plan an amazing vacation. We loved every minute.
06th December 2014
Great service right from the begining. George Warren was fabulous. Helped with every detail. The trip was wonderful. Hotels amazing in great locations. Only one exception, hotel in Valparaiso, didnt meet same expectation but emailed George and he helped out right away. Regardless it did not detract from enjoyment of trip. Great guides, superb location of other hotels , great food, and excursions. He definitely knew Chile and Patagonia! I was not sure how this would turn out as this was my first expereince with Jacada, but it was really amazing! And we have travelled a lot with many tour companies. We will use Jacada again, and recommend to others, but I have to say, it was mainly because of George's excellent service!
22nd January 2015
Most wornderful experience. We used Jacada travel for the first time following recommendation from one colleague. This experience by far was the best from all we used before. From the first e-mail trhough the last contact the agence consistently demonstrated very high level of service.
19th January 2015
We were very happy with the service we received at Jacada Travel. It was a pleasure to arrange our trip with George, and then everything worked flawlessly. Hotels were excellent, as were the guides, and the drivers. Notes from George along the way were a nice touch. No complaints!
12th February 2015
Everything thing was amazing and beyond expectation. The team are very professional and evrything was well organized even the small details.
Geroge Warren and Sussan were amazing and so helpful, they are simply the best.
22nd January 2015
George and staff did a great job arranging a custom trip for us and another couple. Just the right balance of comfort and adventure
16th January 2015
I had a great experience with Jacada. Their tour guides and drivers were friendly and professional. There were no issues as we moved from one area of Brazil to another. Communication between guides in different locations was seamless. Jacada delivered on all that was promised and I would use them again without reservation.
01st May 2015
I went with Jacada Travel to Costa Rica for 12 days. I had used Jacada a few years ago on an excellent trip to Patagonia and Easter Island. Arranging the trip went smoothly and my agent, George, always seemed to be available even though I'm in NY and he's in England. My flight was four hours late in arriving in Leberia but my car and driver was there and ready. All the hotels that George recommended were wonderful with very decent food and terrific service. The same for all of my guides who were on time, knowledgeable, and very aware of me. It was a wonderful experience.
17th February 2015
My family and I just returned from a wonderful trip to Costa Rica. George and everyone at Jacada were so quick to respond to any questions. They listened carefully to what I said we wanted to do on this trip and planned a great itinerary for us. Jacada made having a memorable, amazing
family trip so easy and enjoyable for us. I would highly recommend them to anyone! We will be using them again, for sure.
25th June 2015
05th September 2015
As a self planner, I was a little skeptical about using a travel agency. However, for our Inca Trail hike it was necessary. Jacada Travel was perfect in every way. Our guide couldn't have been any better. He had amazing knowledge and was so much fun. Everyone from our travel agent George to our porters to driver took excellent care of us. Our accommodations were 5 star. We'll be using Jacada when we plan our safari!
17th August 2015
Well planned and well executed.
12th August 2015
Our tour of Peru was terrific. Lima was a very pleasant surprise. Our morning tour guide took us to the main attractions in the old city and some special sites, particularly the oldest house in Lima which was not to be missed. Jacada was very helpful in arranging a car and driver for the afternoon to visit the fishing wharf and Christ statue overlooking the city, both highlights of our Lima Visit.
Our adventure continued through the Sacred Valley, Machu Picchu and Cusco with a terrific guide, Johan Sueros. He was extremely accommodating and knowledgable. Very patient with us working through the challenges of the high altitudes and taking us to a few unscheduled locations such as the Cuscos market. Both train rides we took were exceptional (Hiram Bingham to Machu Picchu and the Andean Explorer) and our time at Lake Titikaka was stunningly beautiful.
In all locations the service from Jacada was perfect. Always there to ensure our travel connections were flawless. All of our accommodations were high quality, especially the Casona Inkaterra in Cusco and the Titilaka on Lake Titikaka.
26th October 2015
From the initial review of the Jacana website to contact with George our travel consultant we had big expectations… Peru was on our bucket list and our first trip to South America.
It was without a doubt one of the most well organized, seamless travel experience we have had, and we are a well traveled couple.
Our guides when we touched down in Peru for each leg of our journey were true professionals and clearly enjoy what they do and have a love and knowledge of their country that created the perfect environment as we travelled around the country.
It really is a 5* guided travel service that makes you feel that at any turn you can be helped or guided with your every need. We had the privacy of beautiful hotels, private tours and being able to manage seeing places without going when it was busy with tourists.
I know that people visit Peru because of the famous Machu Picchu however there are so many more magical places that will make us return to this warm and wonderful place, this was truly helped by the expert planning from Jacada.
We will being using their travel planning services going forward.
24th October 2015
I retained Jacada to arrange a trip to Chilean Patagonia and Mendoza in Argentina for my spouse and myself in January 2016.
I was very impressed by their deep knowledge of the region and professionalism. Everything worked like clockwork, and we were accompanied by outstanding guides who were from the region and were interested and interesting. I was also very impressed that the guides had our itineraries, and we had hand-written notes from George Warren in our hotel rooms when checking in!
I can strongly recommend Jacada as travel organizer.
20th January 2016
George from Jacada arranged my honeymoon in Brazil and Argentina in December 2015.
He was attentive, friendly, instructive, and above all guided me through the whole process. It wasn't a "fire and forget" booking - George and his team were in regular communication to make sure the trip had all the personal touches that made it special.
I would heartily recommend Jacada to anyone looking to arrange the holiday of a lifetime.
20th January 2016
My sister and I have been with Jacada since 2013 for our first trip to South America planned and designed by George Warren, and for three consecutive years to Argentina, Chile and Peru.
For us Jacada Travel and specially George with whom we rest assure that we will receive the high standards of every minor detail that comes across our minds. All i have to do is inform George of the desired country, the dates and everything is settelled,
Our last trip to Peru in December 2015, all i can say is one word PERFECTION from the first email to George, Our professional tour guide at the Sacred Valley and Cusco Johan Sueros, and Chef Marisol Chocano unforgettable culinary tour at Lima and of course George's welcome notes at every hotel.
Now I can not wait for the little black book for our next trip.
14th January 2016
Superb personal service and great destination knowledge, with a high attention to detail.
Dealt with last minute airline problem promptly and efficiently.
01st December 2015
We recently spent three weeks in Chile and Argentina with all the arrangements made by Jacada. George Warren took the time upfront to learn about our interests and any limitations, and then worked through several itinerary iterations to get to the perfect trip. His personal knowledge of the lodges and hotels where we stayed as well as local guides and environment made all the difference, and the execution was flawless. George checked in with emails and notes thought the trip to learn how we were progressing, willing to make any mid course adjustments (although none were necessary). Where Jacada has local expertise, we would turn to them again for future travel in a heartbeat.
Retired couple from Savannah Georgia,USA
28th February 2016
All aspects of the trip were handled with great care to detail and efficiently.
27th February 2016
Our 8 days in Argentina, to visit our daughter during her junior year abroad, were just right: 3 days in BA, 2 days in Iguazu and 2 days on an idyllic horse ranch. Intensity to relaxation. Everything went as planned, and felt effortless. Constanza is an amazing guide. We are experienced travellers and had only used an agent once before, and think this trip was perfect.
06th February 2016
This was our first experience with Jacada and they did an amazing job. George, with his gentle questioning, got a good sense of who we were as a family and planned it perfectly. Our guide, Max, was brilliant and had so much knowledge, but was also very patient and good fun. The hotels, being mainly Belmond, were of course the best you can buy and the facilities and staff reflected this...we were made to feel very special everywhere we went.
Thank you George....you did good!!!!
24th April 2016
Our experience with Jacada is based on our travels to Chile and Argentina and we found them from start to finish to be extremely professional and we would highly recommend them
24th March 2016