Inspirational luxury travel & safaris, designed for you.

Testimonials

Hear what our previous guests had to say about us

Our clients are our best advocates. They often recommend our tailor-made travel service and expert local guides to friends and colleagues planning a trip to Africa, South East Asia and Latin America. Here’s what some of them say:

  • Everything was perfect. I liked having the emailed copy of the little black book so that I didn't have to carry the book with me - I could read it on my iPad. Everything was exactly as we wanted it. As for our guides and transfers, we were met on time and well cared for. At Hacienda Zuleta, the service and experience was outstanding. This is a very special place and we were very happy we stayed four nights. The horses were obviously well taken care of, and our guide, Jose, was friendly and funny. The locally inspired food, was fresh and tasty. The Eclipse was a very nice cruise ship with large rooms and my daughter loved the extra touches for her room. It was nice to have other children on board the ship and that they catered to families. The naturalist guides were very experienced and patient. The service on the Eclipse was outstanding. Walking around the old part of Quito on a Sunday when they shut down the streets to vehicles is amazing. We had dinner at the Patio Andaluz in Quito one night and enjoyed it very much. Everything was exactly as we wanted it.
    J Connor and Family, BC Canada
  • George, We had a wonderful time in Buenos Aires. Good luck finding any hotels in Buenos Aires to compare with Legado Mitico for intimacy, local atmosphere, decor, comfort, location or better staff. Fede in Cafayate area was driver, guide, birdwatching guide, and private Spanish tutor all in one... and such a calm quiet companion and presence. Also, we LOVED Finca Valentina... where we stayed just outside of Salta, and the town of Molinos and Hacienda Molinos... can´t get them out of my mind. Send our best to Vicente and also to Rosío Pepe, the sweet guide. She bought us Yerba Mate tea bags and bags of spices for the chimichurri récipe I plan to try now that we´re home. Also best to Darío in Buenos Aires. Please tell him that we hope he convinces his wife to let him buy that lovely cowhide carpet he liked so much the day that we bought ours.
    C & S Jones, California
  • The pre trip planning went very smoothly and in a timely fashion. Any questions we had were responded to promptly. Every detail was explained so that we felt confident and assured that the arrangements would run smoothly. Each person who was to meet us was on time and continued the excellent service we had learned to expect. First of all we loved the little black book so beautifully presented and full of the most detailed information for our trip put together by Ciara, our travel designer. It will be a wonderful souvenir of our trip. Ciara was friendly, helpful, humorous and the most efficient person we have ever worked with. It was such a pleasure and surprise to find someone so interested in ensuring that our every need was met. We would not hesitate to use Jacada Travel again. We met another couple on board who, it turned out, had also arranged their more extensive trip with Jacada. Other passengers asked for details of your company expressing an interest in making their travel arrangements with you.
    D & E Owens, USA
  • For our guides: Pam, on the gourmet tour in Cape Town was innovative in what she showed us. Ten stars to her. Steve at the Ngala Lodge as well as Mac at Exeter River Lodge were both stellar. Frankly, ALL the people we dealt with were wonderful. All the hotels were outstanding but my favourites were Exeter River Lodge and the Akademie Guest House which are totally in a category by themselves. The service and accommodations in both cases are worthy of an article in Architectural Digest! Absolutely splendid! I travel constantly on business and make my own arrangements because I have found travel agents particularly unhelpful. However, your firm did a great job and for future travel to Africa, I will certainly use your services.
    R Magnus, Illinois
  • Jacada did an amazing job arranging our vacation. Everything was seamless, perfectly coordinated with top notch hotels and service. I could not have asked for better.
    R Bishop, UK
  • Hi George, Thank you again for planning another wonderful trip for us. We loved the Chaa Creek property. Our only complaint was that we should have stayed longer. The ATM cave tour was incredible and one of the more memorable experiences we've ever had. We also really enjoyed complete relaxation at Portofino and the remoteness of that part of the island. Thanks again, and hope to be in touch with you about another trip in the future.
    J Karn, New York
  • Hi George We had an amazing time!!! Truly wonderful - I'm sure you know that to be the case - we loved every minute of it. It all went far too quickly but we can't wait to do something else in a year or two!
    A & S Bannell, London UK
  • Hi Tess, We had an amazing time, the best trip of our lives. It was life altering. You chose the best itinerary (other guests we met were jealous!) The whole experience way exceeded our expectations - more animals, fewer bugs, barely any rain and we met the most awesome people along the way! We saw the Big Five (no problem - even the white rhino at Simbambili, three of them together- WOW). We loved the green foliage everywhere and saw lots of babies (lion and cheetah cubs, buffalo calves, wildebeest, impala, kudo calves bouncing after momma, even weaver chicks in their nest thanks to our guide at Xigera! and so much more!!!) We were delayed leaving Duma Tau (thankfully) and got to watch five elephants playing in the river from a boat for an hour - WOW! We were the only two guests at Xigera and were totally pampered, really got along well with the staff and had an awesome time-got to pick our activities and went on Mokoro twice, so beautiful and peaceful! We loved all the guides, Ebs at Chitabe was fantastic!! We saw lion cubs and cheetah cubs there - adorable! And a leopard kill in a tree with the leopard lounging below after a big meal. Never did see an ostrich UNTIL the airstrip at Chitabe when we were leaving, can you believe it?!! The airstrip that day was like a "mini" game drive. The ostrich, giraffe, elephant , zebra - all on the same side of the airstrip because there was a big male lion on the other side - unbelievable, what a way to end the trip of a lifetime! Can't thank you enough for designing a FANTASTIC trip/safari!!!! Thank you sooooooooooooooo much!!!
    T & A Dieringer, Redlands CA
  • Dear Ciara, We had a GREAT trip, many thanks to you for all your hard work in setting it up. It was all we had hoped for and more. Fabulous scenery, great places to stay and wide ranging activities. All in all, an excellent trip - well planned with excellent local support. The little messages from Ciara on arrival at each destination was a nice touch and much appreciated. It made us feel an ongoing involvement from Jacada, which is not always the case with other travel agencies.
    R & B Fowler, Leeds UK
  • My good friend, Byron, was a big help in arranging this wonderful trip. I've been meaning to get back to you regarding the wonderful experience we had in South Africa. Throughout the entire trip, I was amazed at how everything was arranged so professionally and yet customized locally to our needs and taste. In essence, thanks a million to you and to your team for setting this up and sincere gratitude from my wife as well. We're still trying to recuperate from living in utopia to living in reality. I love South Africa! You won't regret choosing Jacada and especially, Africa. Thanks a million!
    W Kim, Seoul S.Korea
  • Hello George, We are home in Illinois and longing for the countryside of Argentina. The trip was splendid as to the places, guides, foods, and excursions. You and Jacada put forth a first class package that would be difficult to challenge. The airlines met their schedules, the weather was beautiful, and I don't have anything to harp about. I found the Northeastern province rich with history and unbelievable colours from the skies, to the rock formations, the markets, and to the people. Of course the guides made an enormous difference. The Falls were breath taking and the walks were dampish to say the least. It was simply fun and a rush to be drenched on the boat ride. Of course for me, there was nothing like the estancias in Salta, Cordoba, and Buenos Aires. I cannot not choose a favorite establishment, but I can state emphatically, that I fell in love with Patagonian landscape. The weather was perfect, the winds brisk and cool, and the sun shining. I really enjoyed the staff in all of them as they couldn't do enough for everyone. We met both owners and they were very genuine and helpful. George, you have spoiled me thoroughly. I like the Jacada style. Private and exclusive. In ending this journal, I must say thank Jacada and you, and all of those involved in making this trip an adventure, and to the attention to detail in catering to our anniversary. The surprises and treats are so wonderful. My son and his wife were absolutely right about your company. I have told him to put Argentina on his list...which he will do for certain. Thank you again from all three of us.
    L & J Dooley, Illinois
  • Good morning Jonny, We've just arrived at Charles de Gaulle and are waiting for our connecting flight to Lisbon. We've had the most incredible experience and cannot thank you enough. Your messages along the way were most appreciated. From the moment we were greeted at Cape Town Airport (the VIP Meet and Greet was fabulous and the look on people’s faces wondering just who we were……..!) until we were dropped off at Livingstone Airport was some of the most special time we have ever experienced. Everyone (almost……more about that later) was so welcoming and couldn’t do enough for us. We were made to feel so special throughout. Our driver, Michael, was charming and very knowledgeable. He collected us early on the Wednesday morning to take us to Table Mountain so as to avoid the crowds. Luckily, the mountain was free from clouds and the views were breathtaking. Michael also took us to Signal Hill before taking us for the tour around Cape Town which was also excellent. The following day we had the tour of the Kirstenbosch Botanical Gardens which were lovely, followed by the drive south to the Cape of Good Hope and Cape Point via Boulders to see the penguins. The views from Cape Point were glorious and Michael had arranged for us to have a “light” lunch at the Two Oceans. For a restaurant in a tourist spot the service and food was exceptional. The scenery in the Winelands is stunning and we spent a most enjoyable day touring around Franschhoek, Paarl and Stellenbosch sampling the produce! We spent an age at KMV accompanied by a charming lady called Connie who was extremely knowledgeable about the wine production. Exeter River Lodge is superb. It’s situation along the banks of the Sand River is amazing. The suite was beautiful, the food delicious and innovative and the staff absolutely wonderful. Our ranger, Craig, was a thoroughly charming man who imparted so much of his extensive knowledge to us. If you’re still awake after this lengthy email I just want to say ”thank you Jonny”. What a fabulous adventure! We’ve seen so much and experienced so much that our heads are still spinning. It was all great but Graham and I both agree that the best bit of all was the safari. Take care and keep in touch from time to time.
    C Vince, Portugal
  • Ciara is a very special woman - she understood what we wanted and planned an impressive trip. Even more, when we ran into any problems, she was "there" with us at every turn even though she was so far away in London. I have never had such a travel experience. We loved how she had a letter of welcome at each and every hotel waiting for us. Her attention to detail was notable and her continual interest in our welfare was truly unusual. I wish she could plan every one of our journeys. The guides and naturalists were really top-notch. A standout was a young man named David up at Mashpi (along with a local scouter named Manolo). Also a driver/guide named Cristian Zavala who met us at the airport at Quito after Galapagos and took us to Casa Zuleta and then drove just back to Quito via Otavalo. He was very smart and well informed. We feel like we were able to get wonderful insights about Peru and Ecuador as we explored both cultures. It was extremely satisfying. We followed a lot of your recommendations - all great. We loved MAP for lunch at the pre-Columbian Art museum in Cusco. And we loved Theatrum in Quito - great food and a great experience. We liked Mea Culpa in Quito for the atmosphere and view. The food on the train was spectacular - not to mention the music and the wild dancing. That was a happening to remember!!
    E & B Marson, NYC
  • Eduardo, our guide in Mendoza, was outstanding, one of the best, or maybe the best i ever had. He anticipated everything, checked on everthing we did or were getting ready to do, made us reservations, called to make sure things were set up, and was so kind. He knew everybody, and i mean everybody. We were extremely pleased. The cooking day with Lucas was special and we enjoyed it very much. The girls are still talking about it. The wineries selected were a good cross section of the region, well done. All the dinner reservations were perfect, no issues. Overall, i give Jacada an excellent rating.
    J Fees, Virginia
  • This is just a quickie to let you know that this was a trip of a lifetime. Your planning was brilliant, really. We loved every part of this varied itinerary. When we thought it couldn't get any better, it did. And thanks for all the emails and personal notes at each new stop. You somehow managed to take care of us from so far away. Your close attention to all the details was more than we could have ever expected.
    E & B Marson, NYC
  • Now that we are back and getting our bearings, I must tell you what a superb trip it was. We both thank you for putting together such a perfect itinerary. The hotels were excellent. Particularly the Singular and Cavas. The excursions you planned were so good, and one of the toppers was a full day in the Torres del Paine area, where we were blessed with great weather; warm, lots of sun and little wind. It included a nice picnic gazing across a lake at the Torres. Plenty of rheas and guanacos. Six vineyards in two days suited me just fine. Pedro Rosell organized things very well to provide a good cross section of the creative things that are going on in that area. We spent some delightful time with his father, and Pedro was an excellent guide. We had a lot of laughs together, and hope to see him again sometime. I have been so impressed by your coordination and help in getting us to B.A. I really like the team you are working with, all being very service oriented and fine people. Nice reflection on your company.You and Pedro did a magnificent job considering the total chaos. I could go on but this is enough for now. For now, let's just say its off to you and the people you lined up to make our trip such a fantastic adventure.
    P & L Wancer, NYC
  • Hi Ciara, Overall, we had a fabulous honeymoon and found working with Jacada Travel (and you) seamless and enjoyable. I would definitely recommend you and use you guys again. I thought the pack you sent us before we went was fabulous and it really helped me plan our time in each place and what restaurants I wanted to check out! We LOVED Rio. Marcello was by far and away the best guide we had over the entire trip, he was fantastic and really made our time here. The tour we did was phenomenal, one of the real highlights for us of the whole trip. Bariloche was one of our top three destinations. We LOVED the hotel (was phenomenal) and thought the place was SO beautiful. Fabulous tour in EL Calafate and the mini trekking was just stunning. All in all though, it was just a phenomenal time and I really appreciate you making our honeymoon so special.
    P Hollebone, Singapore
  • Good Morning Ciara, Thank you for your good wishes. Emma and I look back on a wonderful adventure holiday and a very special series of experiences. I am pleased to tell you that it all worked seamlessly and there never was a ball dropped anywhere. We started at the spectacular Hotel Cataratas in Iguazu, then the Grand Hyatt in Santiago and the over three glacier lakes across the Andes to Llao Llao in Bariloche. Maybe one of the most outstanding hotel experiences of our lives. A memorable trip in every way. We met our friends in Buenos Aires and had an excellent, well-guided three days getting to know the neighbourhoods, and ending with a completely delightful Tango show. Then to a very pleasant few days at Los Sauces in El Calafate. Great food, excellent accommodation, and a splendid visit to the Perito Moreno Glacier. Then two interesting days at Los Cauquenes in Ushuaia, right on the Beagle Channel. Then the Remota Hotel and several excursions into the Torres de Paine. Unforgettable! Followed by three nights on the Skorpios Cruise. More knock-out experiences, with 12 major glaciers, great company and wonderful Chilean fare. Our last evening before returning to BA, was spent at the Singular hotel, an old meat packing plant converted into a very modern architectural masterpiece hotel and the very best meal in a month of wonderful meals. It was the Patagonian Lamb masterfully prepared and a whole shoulder for Emma and me sliced at our table. We ate the whole thing! Washed down with much delicious Chilean merlot. Back home, five kilos heavier to show for it and not a single regret. Many thanks.
    J Redelinghuys, South Africa
  • Hi Sam, Our trip was so marvelous it's hard to even put into words. I cannot stop raving about it to my friends here in Seoul. I have already recommended your services to others so don't be surprised if you are contacted by other American teachers who want to visit Africa. I took so many pictures that it is taking me a while to sort through them. Please know that a big part of the success of the trip was from your planning. We were not stressed at all. Everything went perfectly, and we felt so well taken care of the whole time.
    A Herk, Seoul, South Korea
  • George - The whole trip went seamlessly. Peuma Hue was so charming and we didn't want to leave! Dario, our guide in Buenos Aires was a top guide and very engaging. Thanks for a great trip!
    The Kolitch Family, New York
  • Happy New Year Jonny; Everything was SPECTACULAR. The arrangements were above and beyond anything we expected. Accommodations were completely luxurious and the safari itself was nothing short of magical. As a matter of fact, while in Cape Town we ran into a friend attending the same conference who was going to head back to Canada without bothering with a safari. We handed our itinerary over to her and her husband and they booked at Ngala two weeks after us. They raved about it as well! I can't tell you enough how impressed we were with the service we received. The trip from Johannesburg to Hoedspruit to Ngala was effortless. We've been suggesting to all of our friends that any epic trip HAS to be planned through Jacada. All the best.
    J Hatchette & Family, Canada
  • Hi Tess! Yes, everything went really well!! We were very impressed with our guides, both in Cape Town and on safari. Tintswalo is an excellent lodge - we had a wonderful time and the food and staff were great. The owners were there while we were there and they were very enthusiastic and lots of fun. Thanks so much for setting everything up. You did an excellent job. Things could not have gone better!
    G Barnett & Family, N Carolina
  • Hi George, We just arrived home yesterday... We want to thank you for helping to set up what was a wonderful trip. Everything was perfect. Here we are at the base of the towers: Thanks again!
    K Prager and Family, California
  • Everything was such a personal experience with Jonny. He became a great friend as we shared experiences. Terrific guy to work with. Lion's Sands was our favourite -- lodging, guides, and area were all terrific.
    M Lewis, Florida
  • The highlight of our trip were our the two guides, the Ruiz-Murphy Brothers in Chiapas and Campeche. They are extraordinary characters, especially Patrick. Born of an American father and a Mexican mother who divorced when they were young, they have been raised mostly in Mexico by their uncle, who was the catholic bishop of San Cristobal de las Casas. The uncle is mentioned in our guidebook about Mexico as having played a very active role in brokering peace between the Zapatistas and the Mexican government. Esencia was very nice and our suite was great. Their beach is pretty (a small bay instead of the long beach. Their big plus is the food: absolutely first class. All in all, we had another great trip, so thank you very much for this.
    A M Leroy, Washington
  • The trip turned out amazing and exceeded all my expectations. Which you knew were high. Absolutely fell in love with Peru. Amazing country. Next is South Africa in 2015. Same type of trip and both girls have already said yes.
    A Truett and Family, New Orleans
  • Jen, The trip was EXCELLENT!! Our guides like Elizabeth, Sonja, Alex and Darwin were fabulous. We had a great trip and took a few thousand pictures. The daily trips were all great and especially with the guides. We had great visits to Inca burial sites, Uros floating islands, gateway to other dimensions, Puerta de Hayu Marka, Taquile island etc. The last morning at Titilaka saw a sunrise, full double rainbow that lasted for about an hour. The train trip on the Andean explorer was the best ever and the Vista Dome was good too. The tours around Cusco were excellent; the trip to Machu Picchu was good and we did the tour with Darwin and then we hired our own guide and hiked up Wayna Picchu the second day. On the third day at Machu Picchu we did the spectacled bear tour and the nature tour; we even did the Andean sauna!! The Incan ruins circa the Sacred Valley and all the textiles and villages were great too. I would rate the Monasterio as number one and its breakfast buffet was the best presentation I have ever seen
    A Wylie, Pittsburgh
  • Hi George, The trip was outstanding - everything we wanted and more. Originally I wasn't too keen on going to the Cloud Forest but after seeing it am so delighted we did go…..it was truly magical. The entire trip was a thrill. Thanks for all your very good advise. The accommodations were excellent as were the guides. The entire trip was a success. Thanks so much and again, Happy New Year.
    A Keller, Minnesota
  • Ciara, Our family trip to Chile far exceeded our expectations. Thank you for steering us in the right direction. You correctly advised us on the number of days needed to see and enjoy Atacama and Patagonia. We couldn't imagine a better trip. All the Jacada representatives in Chile were exceptional as well. We would highly recommend Jacada and will definitely use your service again. Thank you!
    M Rocca, Florida
  • Hello Tess, Happy New Year. Just want to express our sincere thanks for arranging such a wonderful trip to South Africa. The three of us enjoyed every day of our stay in Jo'burg, Kruger, Cape Town and the Winelands area every step of the way.The tour guides were so courteous and knowledgeable.The luxury hotels were also of impeccable taste. I would like to endorse that Jacada Travel is the best in the business and would recommend Jacada to anyone planning a trip to SA. Thank you for your efforts in making our stay so comfortable and enjoyable in South Africa. The pictures of the big 5 are still fresh in our minds. Especially the lions and the cubs !!
    R Junnarkar, New York
  • Jose our guide in Cusco, Sacred Vallery and Machu Picchu was exceptional. I would highly recommend him to friends and family. What a great asset for Jacada! Everything was well planned, all the drivers and guides were excellent. We had a once in a life time dream vacation.
    L Musto, Ohio
  • I can’t begin to tell you how amazing our trip was to Ecuador and the Galapagos. Everything about it was perfect. All the details were managed flawlessly. The hotel was perfect, the staff was great and the food amazing. The ship could not have been better and the crew and our guide, Peter made the trip a once in a lifetime experience. We also had a great group of fellow travellers to enjoy the trip with — which really was the icing on the cake. It is by far, the most extraordinary vacation experience we have ever had in our lives. Thanks to you and the Jacada Travel team for making it so wonderful!
    McDonald Family, Atlanta
  • Dear Jen - I just wanted to thank you for the great organisation of our cruise. Everything went perfectly. Weather was beautiful, the boat's crew and Naturalist Guides were great. I would certainly recommend your company and the Galapagos Islands!!! Wish you a Blessed New Year.
    A Fu, Singapore
  • Everything was perfect. The lead up, the planning and the trip overall was excellent. All of our guides and drivers were professional and pleasant. They answered any questions we had as well as informed us about any road issues (there was tons of flooding while we were there) and our approximate travel times. Every destination in Belize was amazing. We loved our room at Hidden Valley, our "hut" at Lamanai and our casita at Victoria House. Every destination offered unique and excellent lodgings and diversified our trip. The secret pools at Hidden Valley, the various nature tours at Lamanai and the scuba and fishing trips at Victoria House all made our Honeymoon fun and memorable. Jacada has been wonderful from planning the honeymoon through to the conclusion of our trip.
    E Kapela, New York
  • It was WONDERFUL!
    K Karp, Arizona
  • Hello Sam, We are so happy that you enjoyed our pictures. We are sooooo happy that you made us dig up that extra can to be able to go on this incredible trip. We have been to many places around the world but this is by far our best trip ever. We will have memories to last us the rest of our lives. Our guide Rem played a huge part in making our trip so incredible. He truly loves what he does and puts a lot of effort into providing his clients with an exceptional experience. You are an incredible young lady and also love what you are doing. We are blessed to have had you come into our lives. Joyce wanted me to tell you that she misses your bubbly voice on the phone. We both wish you a very merry Christmas. Thank you again Sam for all that you did for us.
    Lozier Family, Seattle
  • The organization was basically flawless. Transfers from airports to hotels worked without any problem. Cecilia in Buenos Aires deserves a special mention, however. She was simply outstanding; professional, friendly, and ready to go out of her way to make sure that our stay was perfect. She dealt efficiently with flight delays, got us good seats on flights, and gave good advice about what to see. All in all, a very nice and memorable trip, very well designed and arranged by Jacada.
    G Hans, Sweden
  • Hi Emily, Our trip has been wonderful so far! Thank you for the great job planning every detail. The people who have guided and driven us are all lovely. We are especially fond of Jonathan who has been with us since we flew to Cusco. He is pleasant to spend time with and incredibly knowledgable. Sad to say goodbye to him just now.
    D Verleur, Vermont
  • My wife and I would like to express our appreciation to all at Jacada for the incredibly good job they did for us. It is difficult to imagine that the service rendered by Byron Thomas could have been improved upon in any way. He did a superb job in all respects!! All of the guides and drivers who assisted us during our trip were - without exception - excellent. All of the hotels arranged for us were absolutely superb.
    T & R Seymour, Massachusetts US
  • All in all an excellent trip with fond memories. All guides were courteous, professions and extremely knowledgeable. They had a great command of the local culture and history where they were providing services. Again we could not fault the quality of the private tours and service. The Aqua Amazon Cruise was excellent; extremely professional guides and top class accommodation and cuisine. Our hike to the Sun Gate rather than Huayna Picchu was a great decision. I have to commend all of the Jacada and their local support as they were always available by phone and on the spot almost instantly to assist with the changes . Hats off for this attentiveness! Thank you all for your great service ! We will happily refer any friends interested in Peru to Jacada Travel
    L & D Iannuzzi, London
  • This is a first class travel agency. I will definitely be using Jacada to book our next adventure. The communication throughout the booking process was excellent! I reached out to a couple of adventure travel companies and Jacada was the first one to get in touch with me. Ciara Owens did a great job of listening to our likes, dislikes and budget and planned the perfect trip for us.
    E Rosen, Arizona
  • Everything that Anna prepared for us and then had her collegue Jen took over was perfect. We had an unbelievable honeymoon due to their planning and detailed work. The guides and transfers; everyone was prompt, knowledgeable, and they remembered exactly who we were in a crowd when we returned from excursions or after days away. They were fantastic. The hotels and lodges were better than we could have imagined. The champagne was a nice touch and we were surrounded by luxury touches the entire time, even in the middle of the jungle. We absolutely loved it!
    J & C McGrath, Virginia
  • Tess is very receptive and worked well with us to make this a very special and memorable trip to Africa. Thank You !! Your notes and the bottle of wine were lovely and added to the experience.
    D Almquist, Pennysylvania
  • Byron was very knowledgeable, approachable and friendly. The booking process was relatively smooth any glitches mainly due to the fact that one leg of our journey included a hotel that wasn't featured by Jacada. Following booking Byron was more than willing to help in ensuring that any little extra touches, such as the perfect restaurant, was planned well in advance. The guide that we had for our various hikes on table mountain, Steve Bolnick, was truly outstanding. Steve was so very knowledgeable on everything from wildlife to history to the African fauna & flora and made our days on the mountain truly memorable.
    C Copeland, London
  • Ciara, We had a great time. Thanks for setting everything up. Everything went so smooth it was like being at home. Pete
    M & P Castellarin, Illinois
  • Hi Sam, Well, where do I start? I cannot begin to tell you how amazing this trip has been for us and how much we enjoyed it.Thank you so much for all the hard work you must have put in behind the scenes to make this trip so special. Everywhere we went we were treated like royalty and had ‘special treats’ waiting for us. Your attention to detail, like lilies in the room at Birkenhead House, your lovely little notes that were waiting for us at each hotel and the way the staff knew about our anniversary and even my bad ankle was truly impressive. In short, this truly was for us the holiday of a lifetime. We couldn’t have begun to organize such a trip by ourselves and we really appreciate your knowledge and your hard work to make this trip so perfect for us. Everything went like clockwork! Our sincere thanks to you again Sam, we are truthfully really, really grateful to you. Here’s to the next trip!!
    M & L Stevens, Wales
  • Hi Tess, Our trip would not have been as wonderful without all your hard work. Thank you again. We'll definitely be calling you to book our next adventure.
    C & G Sridhar, Canada
  • Byron Thomas was wonderful. He understood our needs as a young adventurous couple. The trip he helped us plan did not let us down! We will definitely recommend Byron and Jacada to friends and family looking to travel to South Africa in the near future.
    K Hope, Virginia
  • Tess was great--excellent trip advisor, very thoughtful and understood just what we wanted to get out of our first experience in Africa, including celebrating our honeymoon. All of our guides were very knowledgeable about the areas and were accommodating to the animals we wanted to see, time spent in certain parts of the area, etc. Jacada was truly great--they understood what we were looking for from an experience perspective, budget, and provided expert guidance on what to expect. The little notes Tess left along our journey were very personable and it made a huge difference, making our holiday truly memorable and unique. I would recommend Tess to anyone considering a trip to Africa and would also like to work with Jacada on other travels in the future.
    C Westall, San Francisco
  • I was very much aware of benefiting from the personal experience of the Jacada team, both on the ground in Peru, and at home during the planning of this trip. The tailored trip with Jacada was significantly cheaper than one offered by a different tour operator. The personal guide at the the Macchu Picchu site was particularly good. A real expert and adept at navigating around the the seething crowds with an infectious enthusiasm ensuring the best possible outcome from the visit. Many thanks to everyone at Jacada, especially George.
    A Silk, UK
  • Lauren and I could not be happier with the service while we were on our honeymoon. Everything from the travel arrangements and tour guides to the hotels/lodgings were amazing. The itinerary was exactly what we needed: beach town relaxation after a wedding followed by sightseeing and excursions at the waterfalls and rain forest was perfectly timed. Lauren and I both mentioned numerous times that we will definitely be using Jacada again in the future.
    M & L Nadaud, New York
  • Thank you Ciara for updating us along the way (e.g. the cancelled flight and rescheduled flights). The little things make the difference, such as your notes along the way felt like you were with us.
    S Chau, Hong Kong
  • Hi George, Ben and I had an amazing time in Peru. It was truly one of our most memorable vacations, and your recommendations and planning helped make it so. Our hike of the Inca trail was an incredible experience. A terrific hiking program all around (food, tent accommodations, etc). Our guide (Paul) was exceptional, managing people's skills and expectations and providing informative details. The other guides we had on our various tours were also great, very knowledgeable and accommodating. Thanks again George for all your help in planning this trip. And thank you for sending us the photos of us on the Inca Trail. We are looking forward to planning another trip soon!
    J & B Karn, New York
  • Our trip was fabulous!!!!! We loved everything about it. Thank you for setting this up for us!! We loved the hotels; the Quito one was amazing! Also the hacienda where we had lunch was really delicious. The Galapagos cruise boat and staff were really amazing, we had a great time. In the Sacred valley - we loved the excursions, the guides there was really great, they did an excellent job taking care of us. Machu Picchu - we had a great time, beautiful! Thank you again!!!
    A Patel and Family, US
  • Byron Thomas is one of the best Travel Specialists we have encountered in many years of traveling around the world. His emphasis on personal service and his focus on details made this trip a fabulous one!! I will use and recommend Jacada but more than anything I would recommend Byron. Upon our arrival, I told Byron that it seemed like he had known us for many many years and knew exactly the type of trip and experience we wanted to have in Africa. He is just fantastic! All of the drivers and guides were wonderful. They were courteous, professional and always ready to help and inform. We took our little black book everywhere. Byron included all of the relevant information in it and we found it very useful. A small gesture from Byron that made trip even more special was that we found a letter or card/note from him upon our arrival to each location, welcoming us to that specific location. This made us feel looked after and very special!
    G LaBossiere and Family, US
  • It was just lovely! I felt comfortable being in a foreign country and so far from home because i knew all along that Jacada Travel "had our backs" while we were traveling. Sam was always responsive and listened well to what we were looking for so that it would be the best vacation for us.
    R & J Wyatt, US
  • Dear Byron, Thank you for your e-mail. We arrived at 1pm today and we are jet lagged. As you know, it is a very long trip, but I just wanted to drop a note to thank you once again for all that you did to make our trip a fantastic one! It is so difficult to explain on paper how much we enjoyed this trip! Everything that you did and planned for us was just perfect. It is as if you have known me for a long time and knew exactly the type of trip we wanted to take and the type of experience we wanted to have. I have to say that I was very sad to leave Kenya.... Serian with Adrian and the whole staff and more than anyone Steve and William our two Masai guides, made this trip a fantastic one!! They were so kind and amazing as well as knowledgeable. I really left my heart in Kenya. We all loved this country and the wonderful people. We also loved Borana and the Ngong House in Nairobi. Thank you Byron you are an amazing travel designer!!! Let's start planning the next one!! any suggestions?? Best Gloria
    G LaBossiere, US
  • Dear Sam, Thank you for sending on such a wonderful adventure. Our honeymoon in Africa was beyond anything we could have dreamed up. Each place you sent us had it's own charms and we loved each one. I think my favorite thing of all was how you put the whole thing together for us. Your ability to work with us and determine what we wanted when we didn't even know it ourselves was amazing. Everything was easy from the moment we arrived and were greeted by our first escort with a sign with our names on it and handed our packet. It just happened. There was no stress. Each place we stayed, starting with the Fairlawns, had our room ready and welcome drinks on hand. And we looked forward to finding your notes too! We've started saving for our next trip since now we have anniversaries to plan for and would certainly use you and Jacada again in a heartbeat. Thank you a million times over for making this happen for us! Best, Kim and Brendon Randall
    K & B Randall, US
  • Our travel specialist, George Warren, is the best travel agent we have ever worked with. We are frequent travelers, and are members of a destination club called Exclusive Resorts, so we don't usually book trips using other travel agencies. I checked several different companies before booking this trip, and ultimately picked Jacada because I was so impressed with George's knowledge and thoughtfulness. If we book a similar trip in the future, we will come back to George and Jacada first. Our drivers were uniformly excellent. Our guides were very good. Our main guide was Carlos. He was very enthusiastic, and shared a great deal of personal and cultural information. We thought he was particularly outstanding when showing us the art in the Cathedral in Cusco and when he took us around the Cusco market. In Lima, we thought our guide Ruth did an exceptional job. Our experience navigating the Cusco and Lima Airports, as well as the Machu Picchu train was all rendered much easier thanks to Jacada guides helping us about.
    C Teichholtz, US
  • Jonny listened to what type of trip I wanted and put together exactly what I had in mind. The itinerary far exceeded my expectations in quality and service. A last minute change was handled perfectly and no problem there. All the drivers and guides went out of their way to make sure we had a smooth and fun excursion. They were all pleasant, courteous, and knowledgeable of the areas we visited. Craig, the Ranger on the game drive went out of his way to find the animals. I don't know if that is customary but he did not simply drive down the road and "hope" for a sighting. We literally went off road on every drive. Our driver/guide for Cape Town was very knowledgeable and courteous. We thoroughly enjoyed him. He took the time to get to know us and made suggestions that he thought would interest us. It was a wonderful tour. A return trip to South Africa is definitely on the list!
    L Braun, US
  • We would like to take this opportunity to thank Byron for making this trip a memorable honeymoon that we will never forget. I really liked that fast email responses I got from him, it actually had a big part in making me decide to go with Jacada just because the communication is easy. We really enjoyed the city and spice tour in Zanzibar. Also, the walking safari was an amazing experience. I am glad to say that all lodges we stayed in were amazing. The black book was a great guide for us, I cannot think of anything you could add.
    H Alsabah, Saudi Arabia
  • Ciara, Thanks for providing us with this delightful trip. We had so many wonderful experiences, knowledgeable and helpful guides and drivers, lovely accommodations, often with breakfast and dinner with "banquet tables" of food. The highlights for me were the city tour and antique market in Buenos Aires with music, tango exhibitions, lunch on a balcony over the market, the amazing and powerful Iguassu Falls (we had such a gentle guide). Although it was raining a bit, the sights and sounds were heavenly. The boat ride and picnic in Ibera were deliciously surreal......I couldn't believe we were served a yummy, hot lunch outdoors whilst being only a few feet away from trees full of colorful, twittering birds. I am so grateful to you and my friend Diane for all the time it must have taken to put this together. Barbara
    B Barnett, US
  • The trip was perfect, a real 10 outta 10. The best vacation we've ever had. Fairlawns was beautiful and Jane wanted to stay an extra night. At Kirkmans & Ngala, these camp choices were perfect, and the game in each area blew us away, and the service/guiding there was top notch. The Islands of Siankaba was awesome and the staff very helpful at getting all the activities to work out around each other. Everything ran very smoothly, everyone was where they should have been, and we felt 100% safe and secure. Also each property knew about the reason for our trip, and made a real effort to spoil Jake for his graduation.
    B Ernst, US
  • Hello Anna, We hope you are doing well! We just wanted to thank you so much for all your help, arranging our follow up and plans with our family, the info package and tips, the photo you sent, etc were great and we had an AMAZING time in Salvador and Pipa! We will never forget it!
    L & V Chirunomula, US
  • Anna Mascaro was great - her advice steered us from choices that we might have regretted and made some infinitely better suggestions. And she arranged the Andean Explorer train journey. I hadn't twigged this was one of the great train journeys of the world - fine dining, pisco sour lessons and dancing demonstrations - the time flew. Our guide in Cusco and Machu Picchu, Jorge Mesa was a star - less a guide and more a genial friend. He went the extra distance to ensure we saw all aspects of his country and culture. Our favourite hotel was Las Casitas de Colca: great location, huge rooms, fantastic service and so peaceful. As is the way with complex itineraries there were some problems that could not be anticipated (lost luggage, landslides etc) but Anna and the whole team on the ground were all marvellous in assisting and guiding us through the turbulence. To cap it all, a complimentary dinner at Cusco and a surprise room upgrade in Lima were arranged to alleviate the situation- what service and generosity!
    M Grevitt, UK
  • Hi Anna, This was one of our best trips ever. Great mix of activities and locations – we decided that three nights was perfect to sample each location just enough. The transfers were all top notch, on time, and they did a good job explaining what was next. In the Arenal, the activities you planned were phenomenal – zip lining 600 feet up, going 55 mph! And thenature walk – this was actually the best hike, with challenging terrain and we saw lots of wild life including monkeys. El Remanso in the Corcovado: this was our favorite place to stay as we had never been to an Eco Lodge and really felt like we were living in the rainforest. The owners were so nice and i liked the way everyone knew us and knew our plans. The food was excellent here too. Our favorite activity here was the horseback riding and our guide was a real local. We also did a night hike (which the kids loved and saw all kinds of scary night creatures) and some waterfall repelling. Hotel Punta Islita definitely felt like the most luxurious place in the whole trip; very friendly staff, best food of the whole trip, and great concierge service that helped us plan our days (including a fun kayaking trip). We are working with the kids to see what they want to do next year. - Ulka
    U Wilson and Family, US
  • Tessa was very responsive, had great resources if she didn't immediately know the answer to a question plus was patient and a pleasure to work with! At Swala, the new managers are amazing as are the Maasai people working there. They went way beyond their job description and even helped make my daughter a vale to keep the tsetse flies away. They also celebrated my parents anniversary without even being told about it. The food was wonderful and the tents were beautiful. Beautiful setting and a perfect complement to Grumeti. The game were simply all over the property and our guide Nathan was outstanding. He has a great sense of humor and a vast knowledge of his country and wildlife. He gave us wonderful commentary on what we were seeing and was patient when he knew there was something that we would enjoy. Grumeti was outstanding! The staff was absolutely incredible and treated us like family! They were so kind to my parents and even did a very special birthday for our daughter who turned 13 there. The food was fresh and amazing and the vegetarian options were just right. Our guide here, Wasiri, knew his stuff and provided very comfortable and fruitful game drives. I think Jacada is like a high end luxury boutique. Very personalized service, amazing customised choices and responsiveness that large brands just can't offer.
    J Koart, US
  • Hi Jonny, We fell in love with Africa! We wanted to thank you and Jacada. The service was impeccable and very very professional. We were quite proud to say you were our travel agent :)
    Mr & Mrs Fahour, Dubai
  • Hi Tessa, The trip went well. All the service providers were prompt and very friendly! The Cape Royale was fantastic and definitely the best value. The staff were awesome. The Steenburg was as charming as advertised and a wonderful way to cap off the Cape Town visit. Kirkman's Camp was beyond terrific. The staff were wonderful, food exceptional, and the game drives fantastic. We probably saw the Big Five three to four times over. Islands of Siankaba is such a wonderful setting. Plus the service and food was excellent. Regards, Monty
    M McClain, US
  • Hi Jonny WELL.... I've just about run out of adjectives to describe our trip; AMAZING, UNBELIEVABLE, SPECTACULAR, BREATHTAKING, and UNFORGETTABLE ... are just a few that I've worn out!!! We're sorting through over 2,000 photos so I'm sure that about sums it up for you! THANK YOU for organizing "the trip of a lifetime!" for us.
    R Caravello, US
  • Dear Jacada I think the whole trip to Latin America was very well planned. Anna provided all the information and planned the tour keeping in mind the required rest to ensure that we enjoyed the trip, which was really wonderful of her. I would also like to complement her patience (as I believe we changed the plan a number of times). We never had to follow up for a response, she would revert back immediately and well before the time. I would like to mention that the guides and drivers in Peru were really good, especially Louis in Cusco and Menguil in Lima. The whole trip was wonderful and the drivers drove in good time and very safely, especially the driver in Cusco. Our experience with Jacada was really very good. In fact I was a bit apprehensive about the tour but the planning done by Anna provided confidence. I would mention that this was our first trip where we had no problems due to the wrong planning of travel agency. We will of course be recommending Jacada to our friends, your service was excellent!
    The Jain Family, Dubai
  • Hi Sam Thornybush was wonderful. The game drives were great fun and after arriving from a 20 hr flight, we were driving through thorn bushes dodging the needles to follow a pride of Lions - Fabulous! We saw the Big 5 (and more animals than that too). We also had a very close encounter with a Leopard (who was protecting her cub), only few feet away from the Land Rover! Exhilarating and scary at the same time! They also decorated our whole room with roses and candles along with a bath and champagne on the last night, it was very romantic!! Awesome start to our honeymoon! Then onto the Victoria River Lodge which was fabulous. George was a fabulous host as a true African gentleman, we had a very enjoyable evening at sun down talking about Zimbabwe. We had two great dinners by the Zambezi River which was very private and romantic. Also we had so many close elephant encounters, they are so beautiful. The luxury tent was awesome, really added to the whole experience! Franschhoek - We are in love with this place! We got upgraded to Villa Seven which was the biggest villa in the far corner of the vineyard, more private too. Had a private pool, fireplace, big living room, terrace area, great decor, etc. Our accommodation was perfect and huge! Wonderfully friendly town. The wines, the food - Perfect! Definitely another high point for us! The tour guides were friendly and efficient, transfers were there as promised and it all went very smoothly. We had the holiday and honeymoon of a life time! We had wonderful adventures, fabulous food, wine, champagne and many beautiful memories that will leave us smiling forever!! Thank you!
    B & B Pemberton, Hong Kong
  • Jonny, Well we arrived back yesterday after what was the most amazing family holiday ever. We loved Serondella and I did not think it could be topped until of course we arrived in Londolozi. Our animal sightings were just fabulous. Really Jonny words cannot describe how amazing the entire holiday was. Thanks for everything.
    The Clancy Family, Ireland
  • Dear Byron Our first trip to South Africa was fabulous and that's definitely thanks to you. You came up with a fantastic itinerary for us in such short notice!! Thank you! We never thought the trip would be this great, the places we stayed were really neat and the service was excellent. Everything was smooth and we enjoyed every minute of our trip. We'll definitely seek you for another African adventure! Thanks BYRON!!!
    K Rav, Singapore
  • This is my second trip with Jacada, my first being two years ago when Jacada arranged a 3 month trip for me around South America (Brazil, Argentina, Chile, Ecuador, Peru and Bolivia).I didn't hesitate on who to contact to help arrange my intended trip to Central America and Anna made it yet another perfect trip. I wanted to let you know that Anna has been simply incredible in planning the perfect trip to Guatemala and Mexico for me. I'd asked to do and see everything in such a short space of time and every single temple, city and cultural experience has been wonderful thanks to Anna's particular expertise in Mexico.
    S Ghosh, Hong Kong
  • Our travel designer Jonny provided tremendous service and our honeymoon was unforgettable. I can't think of a single way to improve the trip. We will happily recommend Jacada to anyone interested in Africa. Each guide was professional and knowledgeable about South Africa and also respected the fact that we were on our honeymoon and occasionally wanted to keep to ourselves. Each accommodation was perfect for its setting. Akademie House in Franschoek was great for a quite stay in the wine country. The V&A was great for Cape Town, and Dulini Lodge was an unforgettable adventure.
    Mr and Mrs Cooper, US
  • Every single driver was extremely courteous. It is impossible to say anything but high praise for the all the drivers, car services and transports. It was reassuring to meet our guide Richard in Lima Airport who helped us get our bearings before continuing on to Arequipa. Nancy was wonderful, enthusiastic, knowledgeable, and a terrific companion for our day in Arequipa. In the Sacred Valley and Macchu Picchu, Jose was an extremely knowledgeable historian, enthusiastic about his country and culture, and a really good sport to guide us expertly all around. He is an old fashioned guide with impeccable manners and a good conversationalist for clients like us. Everyone said Lima was 'nothing special, just a big city', but Erica made it a lovely experience and a very special city, indeed. The Aqua Expedition is a whole separate story. Enough praise cannot be stated for the entire crew and guides on that ship. For us, the fact that the guides here were all raised in Amazon villages; they ARE 'The Amazon Experience' and they totally make visiting that area meaningful and unique. We would say that the hotels exceeded our expectations because each one was so nice, comfortable, and provided excellent service. We are very happy with our Jacada experience for both trips and if you have a potential client who would like a 'recommendation from travelers who have used Jacada' we could correspond with them via email if you want to use us as reference. We've booked trips with Jacada in 2008 and again in 2013 with our travel designer, George: you are a really fun guy to talk with and I am so grateful to you for your patience in speaking with me on the phone so much and for all the emails. You put together a wonderful trip for us. You made excellent suggestions for what to do and see in each place, and your enthusiasm for Peru was inspiring. You were always there for us in the planning of the trip...and it seems like you did it so well, we did not need any 'extra support' or emergency contact or anything like that while on the trip other than what was planned. Thank you!
    J and V Martino, US
  • There is no room for improvement here, Anna worked closely with us to build the custom trip of our dreams. Guides and drivers were all outstanding. We loved all of the hotels we stayed in. The Rio Sagrada Hotel in the Sacred Valley, and the Titilaka Hotel at Lake Titicaca stand out as truly exceptional. All the needed information was there. We had no surprises or snags on our trip, so there was no need to contact central offices for assistance. Though, all the needed info was in hand in case there were any unexpected problems. Very knowledgeable and organized staff worked diligently with us to provide an outstanding customized itinerary that was fully booked and confirmed before our departure. Once in Peru, the Jacada team was constantly working behind the scenes to ensure all of our tours, activities, transfers and hotel stays went according to plan. The tour guides and transfer drivers were always punctual, professional, and experienced in the local area. The hotels were very luxurious, and in great locations relative to local attractions. Although our trip was seamless from start to finish, it was also nice to know that Jacada has a dedicated presence in the country to aid in the event of any unexpected snags.
    J Roth, US
  • Hi Sam. Thank you so much for your note. Our trip was truly fantastic, a once in a lifetime experience and we just can't thank you enough for all the help planning and little touches once we got there to make it even extra special. We loved all the hotels/lodges, but Bablyonstoren and Jamala still hold a very special place in our hearts. We have over 2,000 pictures, including some of our favorites of the watering hole at Jamala. We even named some of the elephants!! Our guide for the Winelands and Cape Point Tour was extremely friendly and went above and beyond to give us the best tour experience. He prearranged all our wine tasting, he played photographer for us, he was knowledgeable about traffic patterns and getting around which saved us lots of time and got us to our sites ahead of the crowds.
    M & J Waldman, US
  • Hi Byron, I want to reassure you that I had a wonderful, best-ever trip. I absolutely fell in love with South Africa and with all three of the properties you booked for me. The drivers and tour guides were exceptional. The trip was flawless. Incredibly beautiful rooms, fabulous food, breathtaking scenery, all the animals I could wish to see, and perfect weather! You were absolutely correct in that Jabulani, in this company of fabulous lodgings, stands out in every detail. The decor of the rooms and the public areas is incredibly beautiful and the food!!! Chef Andre is very talented and every morsel that went into my mouth there was exceptional. I could do with my own private plunge-pool here at home! I ended up being the only guest there for most of my stay, which made the whole experience surreal in its perfection. I was joined for meals by my ranger, JP, who was a wonderful companion. Going from there to the bustling Lion Sands was a bit of a transition, but worked out perfectly. A little solitude followed by some good social times and good companions. All of the properties were fully accessible and very easy with the scooter. I got to not only ride Jabulani, but had a private meet-and-greet session with him and one of the babies. Thank you for helping me to have the trip of a lifetime. Now, of course, I want to do it all again. Laurie
    L Prencipe, US
  • Anna, My mastery of my mother tongue is not sufficient for me to adequately express how much we enjoyed our vacation. The locations were perfect as was the ordering. Rest assured that the name Costa Rica shall not soon pass my lips without being followed in short order by Anna Mascaro and Jacada Travel surrounded with appropriately laudatory adverbs and adjectives. El Silencio had the best food. The wildlife at Rio Lapas was stunning. I was amazed every morning when the birds would start precisely whistling the opening of one of my favorite songs from my youth, only to be followed by the Howler monkeys sounding just like the ruling party's back benchers expressing their support for the Prime Minister's clever retort to a potentially embarrassing inquiry during question time. Punta Islita was the perfect place to end our trip and getting there was somewhat exciting. Thanks again for a wonderful trip, Kevin & Carol
    K & C Tyson, US
  • Our honeymoon was absolutely brilliant. We had an amazing time and every part of the trip in Costa Rica was perfect. The quality and reliability of all of the drivers and vehicles used was brilliant. The Pacuare Jungle Lodge really is an amazing place. I could live there!! The Harmony hotel was very nice, and very different to any beach hotel we had been to before but so much more relaxing! The horse riding on the beach and surfing lessons here was excellent. Our honeymoon has really whet our appetite for more Latin America travel so I am sure we will be back to that part of the world. Not only would we recommend Jacada (and Anna, and Costa Rica) to our friends based on our experience, but we have already done so if people have asked.
    K & C Redfern, UK
  • Hello George, Just when we think Jacada can no longer surprise us you've gone and done it again. Many thanks for photo it really was a lovely touch. Our guide at Machu Picchu was absolutely fantastic. She told us that she loved Macchu Picchu and felt it was her second home. She had her own folder of photos that she showed us with some snaps that she had taken herself at certain times of day to help clarify the importance of position of buildings in relationship to sun.etc. In the meantime other guided tours were passing by totally oblivious to where they were, so we felt lucky she was so good. We are singing your praises to everybody we speak to, as I said before top class service from a top class company, we will be back.
    D Rawlins, UK
  • Hi George Regrettably our amazing vacation is over. We leave Buenos Aires shortly for home. We want to thank you for arranging such a wonderful trip. There was not one hitch. Our guides were so friendly and knowledgeable. Your hotel choices were exactly what we wanted. The places visited were spectacular in so many different ways. Rio and BA are so beautiful and vibrant. What can one say about Iguassu, Bariloche and El Calafate. I did the mini trekking on the glacier. What an awesome experience. Oh and by the way we got tickets for the concert at The Colon. That was also quite an experience. Thanks again!
    J Berman, US
  • Let me take this opportunity to thank Samantha Kelly for the splendid job she did for my wife and I during our recent trip to South Africa. Everything on our stay in Cape Town, the Winelands and our Safari excursion exceeded our expectations. We simply gave her a budget and she provided us with excellent value for our dollar. Her choice of properties such as the Cape Cadogan in Cape Town and Babylonstoren and tours in the Winelands were outstanding. She also delivered with her choice of Richard Branson's Ulusaba resort. Samantha was knowledgeable, friendly, willing to go the extra mile with our requests and always got back to us in a timely fashion. We will be sure to recommend Jacada and Sam to our friends and neighbors who might be considering a trip to Africa or South America. She was certainly a pleasure to deal with.
    E & C Rappaport, US
  • Dear Byron Thank you so much for following up with us. This is just a brief communication to let you know that our trip was spectacular. It exceeded both Marguerite’s and my expectations. The arrangements at Kensington Place, and at Chief’s Camp, were perfect, the safari was an amazing experience. All the travel was smooth and efficient. Again, thank you! We will most definitely refer friends to you, and we look forward to working with you in the future.
    F Hanley, US
  • Dear Tessa, It was hands down a fine experience from start to finish! You did a fabulous job and all of our guides along the way were exceptional. It was such a special experience, it is difficult to articulate in a quick summary. The food was far beyond our expectations and the wine country was just stunning. Thank you for making this an experience of a lifetime. It was an enriching experience on so many levels.
    L Almini, US
  • Hi Anna and Ciara, Thank you so much for your note and best wishes! We had an amazing time in Peru, thank you! Thank you especially for the wine in Machu Picchu and the gorgeous flowers in Cusco--we loved both surprises!!! In general all the hotels were wonderful. The staff at Rio Sagrada were especially sweet and professional and it was a great place to start our honeymoon. Both Jacada and our guides went above and beyond, and Rodolfo helped us on two "emergency" occasions when I lost my camera charger he found another one for me within 24 hours and helped Ed with his missing credit card. The tour guides were all knowledgeable, professional and nice. We especially appreciated how seamless the trip was... from the well-planned transfers to the sight-seeing tours. Thank you for planning an amazing trip for our honeymoon! We will definitely recommend Peru and Jacada Travel to anyone! Warmest wishes, Allyson
    A Brown, US
  • Hey Anna! Overall, the trip was absolutely incredible.You did an incredible job putting everything together, especially on such short notice! Also, thank you for being so flexible and available during the trip. It was nice to know that we could email you or call you if anything needed to be changed or adjusted! Thanks again for everything! Cameron
    C Housley, US
  • Mr. Malcolm, I wanted to take a moment to say how much I deeply appreciate the outstanding work Tess van der Walt has done planning my last two trips to Africa, and the incredible work she is doing planning my next one! I started working with Tess last July, after I came across your company by happenstance - while reading a Huffington Post article. I wanted to do something special for my 40th birthday – and Tess put together a Serengeti itinerary that was absolutely amazing. Every detail was covered… and perfect. Words cannot adequately describe how surreal it felt sitting in a mobile tent, on the Serengeti, on my birthday, drinking Champagne and eating cake. Really! It was that AWESOME!!! Now, it would be hard to top that; but Tess did, with my last-minute Cape Town trip a few weeks ago. A week out, I called Tess desperate for help. I wanted to go to SA, but it was a busy time and I had no desire to coordinate my own plans. In a little less than 48 hours, Tess put together the absolute BEST trip I have ever taken (and my passport is pretty full). The accommodation, the local staff, the itinerary was top notch. The trip… EPIC!!! Tess is an absolute pleasure to work with. She is always accessible, responsive and takes the time to understand what I am looking for – be it relaxation, adventure, or privacy. I trust her wholeheartedly (100%) with my travel plans. I am so grateful I stumbled upon your agency and so thankful for the wonderful memories created by Tess. Best regards, Nikki
    N Klimak, US
  • Working with Anna was very easy. She was responsive and adjusted the itinerary as well as recommended hotels, schedules and activities. I would definitely use Anna/Jacada again and recommend her to friends and family! All our drivers and guides were wonderful. Always on-time and friendly, they usually went above and beyond by taking us on additional tours, adjusting the experiences to our taste and offering water or breaks on long drives. The Pacuare Lodge was absolutely stunning. We could not have been more impressed with this lodge, the staff, the food, and the activities. They also upgraded us on our second night to the honeymoon suite which was so generous. When we left Pacuare for Nayara, we didn't think our trip could get any better, but we were wrong! Nayara was just as amazing. Again, the staff couldn't be friendlier and the room was unbelievable. The arrival at Punta Islita was just as wonderful. It was an amazing trip overall and the PERFECT honeymoon! Thank you Anna.
    K Migala, US
  • George - Just thought I'd check in from Bariloche. Southern Patagonia was marvelous! Both the Perito Moreno glacier trek and the Estancia Cristina discovery tour were amazing. The weather couldn't have been better and being on the glacier was an unforgettable experience. I loved Los Sauces as well. Had three nice dinners in El Calafate - the best two being at La Tablita and Casimiro Bigua. Estancia Peuma Hue is amazing as well. I love it here. Been on two hikes with the dogs and rode a horse for the first time. Love the staff and met some great fellow travelers too. Everything has been superb! Thank you! Sincerely, Ma
    M Reznik, US
  • The service provided by Byron was amazing - he was very diligent in listening and understanding what our expectations were of the trip and provided a quote and build-up that was beyond anything we could have imagined.
    J Warwick, US
  • We had the most fantastic time. The itinerary you put together was absolutely perfect and was everything that I had hoped for and more. I was really a little apprehensive about the trip as I did not know what to expect and I was also worried my husband would not enjoy it as much as I knew I would. John really loved it, he became a great "cat spotter" and thoroughly enjoyed each individual part of the trip. The guides we had were knowledgeable, courteous and professional and we enjoyed all the time we spent with them. Plantation lodge was divine. The mobile camp was amazing and Lamai was the perfect way to end the trip - total luxury and slightly less intense than the mobile camps. I could not fault any part of the trip and would do it all again tomorrow. So thank you for putting together the perfect itinerary for us. Botswana - the Okavango Delta may be next!
    L & J Bennett, HK
  • Anna Mascaro is a rock-star. Even though she was thousands of miles away, we felt we had her attention throughout the trip. She fixed all the usual little snags that come up in a trip like this. All the support -before and during- was outstanding; and every location was fabulous. Every person on the trip, from age 5 to 66, had a wonderful time in each location. Having our own villa, complete with our private plunge pool and our own golf cart to get around at Punta Islita was amazing. I would rate the trip a definite A-plus. We think Latin America works well for us at this time because it is far enough away to be exotic and interesting to everyone, but not too far and there is no big time-zone crunch. We have heard the Galapagos are amazing, but I would be happy to hear what Anna might want to propose, keeping in mind we would like the same mix of "indigenous interaction" and activity on the front end, and luxurious beach at the end. We loved how warm and swimmable the Pacific was on the Nicoya peninsula. We would like to take another Saturday-to-Saturday trip, all seven of us - never too soon to start planning, as the anticipation is really part of the trip! Best to all and a big thanks!
    B Kegan, US
  • Tessa, I am writing this email to really thank you for the holiday you planned for us to South Africa. You have done such a wonderful job, we had an awesome time, such amazing lodges and hotels you chose for us, we felt utterly pampered. During our stay at Cape Grace, on Jonathan's birthday, Tanya (she is such a wonderful lady) not only arranged a cake, she also arranged champagne and sweets to be put in my son's room, waiting for his return. We were all very touched. For the safari, Exeter River Lodge is such an amazing lodge, very spacious, tranquil, unique, niche, personalized service and all the staff are friendly and polite and the food is really great. Judy and Sophia are wonderful, gentle ladies and really did such a great job to make sure that our stay was enjoyable. The game drives were exciting, we loved tracking the animals down, imaging the sense of accomplishment when we finally spotted them in the end. We managed to see all the big five plus a rare sight of hippo as it walked out of the water. The rangers tried their best to get us as close to the animals as possible. The children developed such a fond bond with the rangers over the few days and still mentioned their names when we were back. Thanks again Tessa, if for our next holiday we decide to go to Latin America, we will definitely get you to plan the holiday for us.
    A Leong, Kuala Lumpur
  • Kudos to George Warren for planning such a perfect trip to Buenos Aires and Patagonia for my son and me. At the outset George asked a lot of questions, and he consequently crafted a trip that met our interests and desires perfectly. The locations were unique and offered us all the sightseeing, trekking and outdoor sports we desired. George selected outstanding hotels that fit our needs and style. Since he lived in Argentina, his recommendations on restaurants, sights to see, and activities were spot on. It was a unique experience for us.
    B Rafkin, US
  • Hi George Sorry to have taken so long to let you know how much we enjoyed our holiday. It was excellent. Nuss in BA was a great choice with good location, excellent service and well appointed room. We liked both the Finca in Mendoza and Das Cataratas - both very good quality and service. The guides were very good indeed. They were able to talk knowledgeably about their country and society. They were able to get us to the sites ahead of the crowds and really knew their way around. Iguacu Falls was the highlight of our trip and again the guide handled it very well indeed. Restaurant la Cabrera was a great recommendation for New Year, even though we were overwhelmed by beef! Thank you very much for putting the trip together for us - it was a great success and very well planned. We have travelled extensively and this was one of our best trips. Best wishes Lynne and Bill Roberts
    L & B Roberts
  • George, Happy New Year as well. Our family trip could not have been more perfect. I would not have changed a thing. Argentina is such a beautiful country filled with beautiful people. We had perfect weather and all of the internal travel was seamless.
    A Bernstein & Family, US
  • Anna, OMG what a great trip - You did a fantastic job planning and coordinating. The whitewater rafting into the jungle lodge proved too scary for my big lug Darren, and he opted to take the 4-wheel drive out of Pacuare-- not much less frightening. We want to go back, maybe in three years-- I thought focusing solely on the Osa peninsula would be a good target for next time. Hopefully before that trip we can put together an African trip. Thanks again for everything; we felt very pampered!
    T Carlisle, US
  • George- Sorry it has taken me so long to respond back. I can't begin to say how much we felt that you and your extended network added to our experience. We were totally delighted and felt that your personal follow through on everything was exemplary. Best best regards, Rob
    R Whitman, US
  • Hi there Daphine, All I can say is wow what a trip. It was an incredible experience all round, the planning was fantastic and very professional, the guides and tours were fantastic that we actually chose two further ones whilst out there. Hope that you had a great new year and that your year is blessed… Regards Peter
    P Kramers, South Africa
  • Byron was super helpful and easy to deal with, he quickly figured out what we were looking for in our adventure to Africa and did an impeccable job in matching venues/activities to our needs! We always felt safe and comfortable. The drivers had so much to share with us. Time flew by as we traveled because their dialogue was so interesting. It would be very difficult to pick a favourite! If forced, I would say Chitwa Chitwa and Sindabezi Island! Both were very unique and very different from anything we have experienced. Again, the comforts and service were impeccable and we were made to feel like royalty! I especially enjoyed the open concept on the island; falling asleep to the wild sounds coming from the river! The little black book was very helpful too. Kensington Place in Cape Town did an amazing job in picking restaurants... we especially enjoyed Il Leone and Biserka! Devil's pool on Livingston Island was an amazing experience, but not for the weak of heart! Byron is a treasure. With very vague ideas and desires he planned the perfect trip! Definitely one of my favourite vacations and it truly exceeded expectations on all levels. Rob Chiarell
    R Chiarello, Canada
  • Hi Sam, I just want to thank you SO much for planning the absolute most wonderful honeymoon Rob and I could ever have asked for!!! We loved every moment of our South African & Mozambique honeymoon. All of our accommodations (Franschhoek Country House, Cape Grace, Lion Sands Ivory Lodge, and Azura)were beyond incredible! Talk about luxury and first class service!! We were greeted with a “Welcome & Congratulations” champagne at each location, all went above and beyond with their service and attentiveness. We truly had a magical time! I was NOT ready to return to New York earlier this week!! I really want to thank you for organizing everything. All of the details were taken care of, and all of our “moving around” from place to place was made so easy with the organization that you had in place for us. You really made our honeymoon special! Thank you again to you and Jacada! I hope to travel to South America in the next few years and we would love to use your services again for that trip!! THANK YOU!!!!
    L Mahoney, US
  • Anna, Before too much time had passed, I wanted to let you know that the trip was a smashing success - you listened to what I wanted and arranged a trip that I could not have organized on my own. Your expertise (and obvious love of Costa Rica) added significant value to our trip and gave us many more good experiences and memories than we would have had without your help. I should also point out that the intelligence and creativity of the itinerary only became fully apparent as we executed it. I won't waste your time covering those decisions point-by-point (because you are already more familiar with them than I am), but I did want you to know that I recognize how skillfully you solved the puzzle I presented you with. One of your decisions, though, bears mentioning. The idea of sending us to El Remanso was fantastic--it was exactly the sort of place we would have chosen (had we known it existed) and even the difficulty in reaching the property added to the experience. BUT...your decision to put us into the "La Vainilla" cabin transformed the experience from something unique and excellent into something that was almost beyond comprehension. There are very few travel experiences in the world that will compare to waking up in the top floor of that open air (and sublime) upstairs room. I and my family can't thank you enough for that gift. On a more practical note, the logistics of the trip also earned an A+. Every single transfer and event happened exactly as planned. Even when we weren't sure what the next step was, all of the providers had a crystal clear understanding of what we were supposed to do and when to do it. All of them were commendable and we would recommend any/all of them. There were zero problems. None. By the way, your reputation in Costa Rica is superlative. We spoke with the owners at Gaia and El Remanso -each asked how we found them and each responded very positively when I mentioned your company By the way, the canopy tour was great - the fact that they have the longest single zip line in Central America (4,300+ feet) sets them apart. I'm pretty sure you knew that already but they said they were fairly new so I wanted to make sure. So that's all. Thanks so much.
    M DiPaolo and Family, US
  • Hi George, Flight due to depart BA in 2 hours. It has been a great trip. The Legado Mitico and it's staff made for a great place to call home for 4 nights. Our guide Silvana, and Ali in Uruguay were informed and very attentive to our needs. We ate at Don Julio and La Cabrera, plus we really enjoyed the tango show and actually did a lot of walking in the city. The renovated Colon Theatre is spectacular. But the real treat has been Sebastian's estancia. You really planned this trip well for us. The last day and a half has been a great unwind. And lastly, we will stay in touch because at this point we are thinking we might like to do more South American travel. In the meantime, thank you from both of us and take care. Jay
    J Scanlan, US
  • The hotels were all excellent. The one in Cusco was one of the most remarkable I've ever stayed in. The horseback trip at Urubamba was perfect for our first day at high altitude. We saw a lot, it was nicer than driving around, and it wasn't physically taxing. Some people were doing nothing their first day. The guide we had at Titicaca, Julius, was the best I've been with anywhere. He lived for 9 months on Taquile island, doing a report for UNESCO. The interaction set up with the people on that island was really respectful, natural. It happened on the quiet side of the island, away from the more commercial restaurants. I learned a lot, and didn't feel like an intruder. All in all, it was a spectacular trip. Thank you! Bill
    B Marpet, US
  • Tess, we had a great time. Weather in Cape Town was cold and rainy, but we had some great dinners in the city and in Franschoek. The dinner at the Tasting Room especially, was a great experience. Londolozi was the best part: we saw the Big Five, plus many others in just two outings, and we got up really close to elephants, lions and leopards. Pictures came out great! Victoria Falls we beautiful, and the elephant ride was fun. The meals at the River Club were very enjoyable, like being in an old movie with the large group dining. We enjoyed meeting some very interesting people and talking with them over dinner. Thanks for your help in planning this. It was a great experience.
    K & L Patton, US
  • Anna, Our trip was FANTASTIC - we had an amazing time and the service throughout was exceptional. We will definitely be using Jacada again for our next adventure!
    J & J Lantz, US
  • I just wanted to thank Byron in particular for helping to design a honeymoon that my wife and I will never forget. We placed him in a difficult spot by asking him to put together an itinerary only a month from when we wanted to depart, and after several patient phone calls, he came through with flying colors. The choice of hotels, the restaurants, the guided tours were all fantastic and we could not have asked for a better experience. We look forward to working with Jacada and Byron again, as we hope to return to Africa again soon to discover it's many other gems.
    S Patel, US
  • Hi Sam I thought that the trip was amazing. I loved all the "meet and greets" which made life so much easier. Kensington Place is a beautiful hotel and the staff could not have been more helpful. The Long Villa at River Bend was amazing - the chef, Samuel, made our favorite food of the entire trip, and all the staff were terrific, including the guide, Darlington. We were pampered and I wish, now in N.J. I had someone waiting to give me a hot towel and a drink upon my return. I loved Londolozi. The accommodation and attention to our every need was great, and again, our guides, Tom and Jeri could not have been better. I think we were lucky to see everything we could see there.Thanks for all of your help in planning an unforgettable memory for us. I felt that everything went as smoothly as possible, and was not disappointed by anything. Love Nancy
    N Gouterman, US
  • We will definitely book our next African trip through Jacada. In fact, I am even interested in South America now after browsing your website. I think you are a very high quality company and for the amount of money paid it was nice to feel so handled. Fabulous, and we will definitely recommend Byron and Jacada to our friends.
    B & C Stroyke, US
  • Sam, I can't thank you enough for the vacation you gave us. It was absolutely amazing and we both agreed that was the best vacation that we have ever taken. We want to go back next year already! I think we want to do Namibia, Botswana, and Mozambique. So if you already have any itineraries for that, I would love to see them? And we are trying to get some friends to go with us. Dunbar.
    D Jenkins, US
  • Hi Anna, Home safely and already missing Costa Rica. We had an unforgettable time there, and can’t say enough about the role you played in making that happen – thank you! We will definitely be talking about you to family and friends, and be in touch when we get around to Africa and South America again – which I hope is not too far away!
    W Hanrahan, US
  • We had a splendid trip George. Everything worked put well thanks to your help. First of all Silvana, our guide in Buenos Aires was terrific. The Legado Mitico likewise was great as far as service, friendliness and helpfulness with all our requests and reservations. It even came with a friendly playful cat! The Finca Adalgisa was also super in those respects and had a lovely winery for evening drinks and snacks. We were referred by the hotel guys to a Tango show called La Ventana which was excellent and more reasonable than some others. The food was exceptionally good as was the cabaret style atmosphere and the show. Is there anything else I can answer for you? Thanks again for a flawless experience. LAN airline was very good as well.
    L Mayfield, US
  • Out of all of the travel agencies we have used over 20 years, Jacada Travel is by far the best. We were impressed with the planning stages, the actual trip and our journey home. There wasn't an experience we did not like. Except maybe it was too short.. Since my husband and I plan to explore other parts of Africa and South America, Jacada is the only travel agency we will use. Thank you sincerely for the best trip ever!
    A B & A Alaziz, US
  • Dear George, You had asked to know how our trip went while in Peru, so here I am! My husband and I could not be happier with Jacada. Your agency have been perfect - efficient, personal, professional, and first class. I had not heard of Jacada before this, but the website made me think it would work for us. Anna showed me that I was on the right track, and you have only reinforced it. All the billing etc was easy, and the hotel choices were spectacular. Your booking recommendations for Peru were perfect. All our guides were on time, spoke fine English, were well dressed and informative. One of our drivers had to wait 1.5 hours as we went through customs... Plus they took great care of us when the miners' strike hit Puno and we had to drive and stay in Cusco on the busiest night of the year. Our two guides, in particular Lizzie Pacheco Caceres in Arequipa, was unbelievably good. She is conscientious, loves the Colca Canyon, walked with us everywhere, and is incredibly knowledgeable.Our other guide for Machu Picchu, Jorge, was very good to have. We appreciated having him for all the transfers and getting us there and then settled. He was very knowledgable about the citadel and area. All in all, we had a fabulous time; everything went off like clock work and Peru is an unbelievably interesting country. We would love to take a trip to Northern Peru sometime, and if we do, we will contact you. Thank you for all your help and good will. We will recommend Jacada to all we know who want to visit South America.
    K Sandberg, US
  • This trip was a truly remarkable experience. We felt very prepared for the trip and it truly exceeded our expectations in many ways. Prior to the trip, we did not believe we would ever want to venture back to South Africa. However, after this trip, we truly feel that we will return and experience the country again. Byron did a simply wonderful job!!!!! Many thanks." Ken Cope
    K Cope, US
  • Our guide and driver in the Arenal were particularly good. Roy took us on a hike to the volcano and tailored the walk to our needs. He was very knowledgeable about all the area and the plants and animals. Our drivers were excellent considering the nature of the roads, and we felt very safe with their driving. We really liked the Rosa Blanca - such a different hotel with excellent accommodation, great food and very good service. Such a peaceful and relaxing place too.
    L Dunnett
  • Hi Ciara I got back from the Galapagos today and I just had to tell you how FABULOUS it was. The best holiday ever. I cannot speak more highly of the Grand Odyssey. Our cabin was spacious and very comfortable, the facilities were excellent, and the crew were really first class. They looked after us brilliantly and the whole operation was run very smoothly so we were completely spoiled. Each day was different, special and memorable, and we did and saw so much. The itineraries were busy – our first excursion each day would start no later than 7.30am and we’d have 3 or 4 activities each day, so I really felt like we saw and did as much as was humanly possible. After most excursions, we arrived back on board to be welcomed with a drink and snacks and the hot tub ready, so it wasn’t all hard work! The two guides (a different one for the two legs) were both outstanding in knowledge and experience, which meant we saw a lot and learned a lot. Thanks again for the really superb service you have provided. You were terrific at answering all my many questions and getting back to me very quickly, and I loved all the little touches like the postcards and the little black book. I'm very glad I found you and I'll certainly be using Jacada again in future wherever I can. I was looking around your website for inspiration for my 2014 holiday, and I'm rather struck by Torres del Paine and Patagonia so that's something for me to think about next year! Thank you so much for organising such a wonderful trip for me and Adam. We will never forget it! Best wishes, Claire
    C Lau, UK
  • Everything in this trip was perfect. From the moment I arrived at the airport in Lima where I was picked up by the friendliest guide and driver; the lovely hotel in the Sacred Valley, the visits to all the villages and markets in the Valley, the unbelievable two days in Machu Picchu, the beautiful Monasterio Hotel in Cusco and the experiencies in the city, until the very last day in Lima. Everything worked out just perfect. I loved all the hotels that Anna Mascaro, my travel designer, picked for me. The restaurant recommendations were superb, the tours and visits wonderful. I will recommend Jacada to all my friends and people who have an interest in Peru or other places around the world. Thanks Anna for a wonderful vacation!
    V Varner, US
  • Byron Thanks so much for all that you did for us, I believe it was the best holiday that we have ever had. The safari could not have been more fun or interesting. We saw everything you could see and more. We were fortunate enough that we got the best team with Colin (tracker/guide) and Brett (ranger/guide). These two made everything great,as we got to see the "Big Five" including a Black Rhino on the first two times we went out. Also there were lions five feet away, Cape Buffalo, Leopard, Hippos, crocs, jackals, bushbabies, monkeys, puff adder, giraffes, zebras, and more.Victoria Falls was also a sight to behold. Everything ran as smooth as silk from transportation to baggage handling, everything!! Such a lovely trip. Again thanks for everything, Regards Pat and Jean Nible
    P & J Niblett, Canada
  • The trip was fantastic, beyond our even high expectations. The numerous connections all took place flawlessly and the accommodations and food were superb at every camp. We especially liked Little Mombo, but Ulusaba and Xudum were great as well. Azura in Mozambique was of course entirely different; beautiful in all respects and a great way to wind down from the 5:30 AM game drives - especially if you like deserted beaches with spectacular views.
    R Hughes, US
  • We came back from South Africa last week and believe me, we had one of our best vacations ever. Everything was superb!!! Ellerman House, La Residence, Singita Boulders, the transfers and the guides were all worth every penny.
    Dr A Karapatakis, Cyprus
  • Hi George, We are back, unfortunately, and everything went perfectly well. I will especially commend the Pantanal lodge. The staff there are lovely , very knowledgeable about the region and they have something rare: two local, native guides, who also speak very good English! The Emiliano hotel in Sao Paulo was absolutely perfect, and so is the Hotal das Cataratas in Iguassu. All the drivers and guides you provided were good and dependable, always on time. There was not a single incident that I can report. Best, Anne-Marie
    A M Leroy, US
  • Dear Willoughby, On behalf of my wife Karen and I, I would like to say thank you for your efforts with our honeymoon to Brazil. We had a wonderful wedding and thanks to you and Jacada travel it was followed by a thoroughly enjoyable and amazing honeymoon. I would especially like to say thank you for suggesting an additional couple of days at Iguassu falls. I would also like to pass on that all of the guides and drivers that you employ were courteous and made our trip so much fun. Our driver in Sao Paolo was particularly helpful and made our short stay in the city very enjoyable. Thank you for an excellent trip.
    R Glew, UK
  • Our experience with Jacada and specifically Anna was nothing short of exceptional. We are extremely pleased with the results. I was equally impressed by the fact that the people in country were in constant contact with the Jacada office in London. This means that Jacada had their hand on the pulse of our trip and did not just 'send us over to fend for ourselves'. This was a VERY satisfying relationship and one we plan on continuing for our multiple annual holidays. Thank you Anna and Jacada.
    D & A Krohn, US
  • Byron Thomas was extremely professional, supportive, knowledgeable, and friendly over the phone. He was the catalyst in making this whole trip come to fruition! Much thanks to him.
    V & D Matlock, US
  • Anna, our trip was extraordinary! Our upgrades on various flights and hotels were extremely meaningful and much appreciated. Thank you! Also our guide Edgar, chef and porters on the Inca trail were beyond amazing - it was an experience of a lifetime to be sure and those guys worked so hard and always with a smile which is what made it so special for us. That is a really tough job that they do, and they do it extremely well and with so much style and kindness. Thank you again!
    A Grable, US
  • Dear Anna, We had an awesome time in Costa Rica. Your planning and special touches to the trip were perfect and we couldn't be happier with Jacada. In fact, at our request, the order of the locations which we switched mid-trip was pulled off with perfection and efficiency. We know where to call for all of our trips now. Thank you.
    M McGirt, US
  • Hi Samantha Our trip to SA was the best ever. We loved every part of it, and the kids keep raving about the safaris. Thanks to you everything was so well planned and to perfection. The places you picked were amazing, the lodges, the safaris and the people. We think it has also been one of the most stress free vacations we have had, and we are already thinking of making a trip to Botswana. Thank you again for making it so special !!! Regards Archana and Prakash
    A & P Khot, US
  • We planned this trip very late yet Anna was still able to put together a perfect trip for our family. I would not hesitate to recommend Jacada, and I plan to contact you again for my next trip to South America.
    D Mahlan, US
  • Dear Daphine and George, I wanted to thank both of you for what turned out to be an exceptional honeymoon for Michelle and I. We had a wonderful time and it was a pleasure working with you. Additionally, I wanted to relay our praise for the tour guide we had in Rio - Ricardo Martins. Ricardo went above and beyond all of our expectations and I would recommend him to anyone who is visiting Rio as he played an instrumental role in the enjoyment of our time in the city. Regards, David Save
    D Savett, US
  • Dear George, Thanks once again for your outstanding services to us, and thanks for the beautiful photo you mailed – just got it. Our guides knew their history and geography very, very well. They communicated effectively, and they all loved the places and their work. They shared their experiences happily and gave us full attention at all times. Dedicated individuals! The drivers were courteous and careful while driving. We felt completely taken care of at all times. I have talked about you and your company to several of our friends – you may hear from them one of these days. We will certainly be in touch at our next travels. Thank you!
    G Bahar, Canada
  • We would like to thank you for all your help and excellent services with our superb holiday in Argentina: it was a big success, and everything went very smoothly. We enjoyed all of it, in particular the vast and spectacular nature in Patagonia. Bariloche and Llao Llao was also fabulous with spectacular views wherever we looked! Thank you once again Daphine for helping us to organise this unforgettable holiday - we wish you all the best for 2012.
    K Tangen, UK
  • Our Amazon Cruise aboard the Aqua was fabulous. I cannot recommend it highly enough for everyone: the planned activities were absorbing, the staff very professional and the food was superb, like a floating 5-star restaurant!
    S Read, US
  • Hello Byron, We are finally home from our wonderful trip & I had to send you this email to tell you that we saw so many sights and experienced so many new things, but your safari was the highlight by far, so THANK YOU! You planned a marvelous first 10 days for us. We have even recommended you to our financial advisor for a safari trip. Again, we want to thank you for planning such a great itinerary while staying within our budget. You are indeed a talented travel consultant!! Our best regards to you, & when we can do another safari, we'll be in touch!! Sincerely, Arlene & Terry Danchuk
    A & T Danchuk, US
  • George, I enjoyed my holiday a lot and I was very happy with your services – I felt I was consulted very competently about my trip and the whole process was quick and very un-bureaucratic. I especially liked the Villa D’Este hotel in Buzios, and I’d like to thank my guides in Iguazu and Buzios, Mr Kleinschmidt and Mr Wolfring. All in all, I can without compromise recommend you and your company.
    R Kersting, UAE
  • Our guide in Rio, Marcelo, was awesome; very attentive and he gave us some great suggestions for places to visit and eat since he lives in the area and therefore had a great perspective. We loved Uxua too, so beautiful and the staff were so attentive. We had the best time.
    B Lall, US
  • George Warren is exceptionally good. He ensured that my wife was made to feel very special. On her actual birthday literally every member of staff wished her Happy Birthday at Casas Brancas, even the kitchen staff! Thanks also for smoothly and efficiently arranging a flight change as a response to thunderstorms. Well done, Jacada!
    S Arora, UK
  • Thank you Anna. We had a wonderful trip to Costa Rica! We loved our drivers. They were all friendly and shared their Costa Rica stories and knowledge with us along the way. The hotels were the perfect choices for us and we enjoyed each place very much. Ronald and Martin at El Silencio were wonderful. It was a beautiful and peaceful place to begin our trip. The spa there was my favorite. Nayara was beautiful and I think everyone was impressed with the rooms and the resort. Gaia was my favorite. The service was impeccable and we felt that we were staying in someone's private retreat. Loved the pool, the privacy and the personal attention. A grand trip all around. I can hardly believe we've been back nearly a week! Thank you for all you did to make our vacation one of our most memorable trips ever! Christina
    C Johnston, US
  • The recommended restaurants in Cusco and Lima were fantastic! The whole trip was really impressive - very smooth travel, no problems, and both relaxing and romantic. Just what we wanted.
    C Pike, UK
  • The service provided by Alex Malcolm was very good and his ideas in planning our itinerary proved to be invaluable. He also provided additional information up the time of departure over the weekend keeping us informed during the Spanish air traffic control strikes in case our flights were going to be disrupted. We had the most wonderful trip and have recommended Jacada to anyone who has mentioned that they would like to go to South America. Thank you!
    M Layton, UK
  • My (and my wife's) experience was so excellent, there is nothing you could do better, and I would (and have) recommended your firm to anyone that wants to travel. We had to make last minute changes, because my wife became pregnant, so we couldn't travel to the amazon or iquazu falls as originally planned, within less than a week to travel, George revised our travel arrangements to have us go to Buzios, we are actually even glad that we made the change as everything he planned at this alternate location was exceptional, and we are so impressed at how quickly George was able to react to our problem. Also every place we visited, and every hotel that was recommended and booked for us was exceptional. Marcello was our primary guide, in Rio and also driver to Petropolis and Buzios. He is the best, better experience than I could have imagined, way more than just a driver or a guide! He tailored the day tours as we went along, as he observed what interested us the most and maximized the experience for us at every opportunity. The other drivers were great too.
    W Chapman, US
  • We just rave about Jacada, both for this trip and our trip last year to Argentina. You have great style and a knack for finding the best hotels and putting together a great rhythm for the time spent away. We were so glad that we extended our time in South Africa. We can't wait to return to pass your name on to everyone.
    V Edmands, US
  • Maia, I can't thank you enough for all the work you did in organizing all the details for us. You truly made it a vacation that I will never forget!
    M & B Boudreau, Canada
  • Daphine Wakelin was EXCELLENT. Endlessly patient and full of ideas in helping me plan a complicated itinerary. Bolivia guide and driver Marcos and Mirabel were wonderful! Explora guides were fantastic as were those at the Tierra Atacama. We used Ricardo the Rio guide for a private tour and he was also first rate. Really liked the guide in Buenos Aires and if we had been there longer would have used for private tour. I would recommend Jacada and Daphine to any of my friends planning a trip!
    F Flaxington, UK
  • Dear George My wife and I would like to thank you and your colleagues for making our recent trip to Peru so memorable. Everything went very smoothly from start to finish, and we particularly commend our excellent guides for their promptness and efficiency during our 18-day stay in Peru. We have recommended your organization to friends in Jersey! Once again, many thanks.
    S & J Lawson, UK
  • A great holiday with very good support and arrangements. We were given great treatment throughout the trip and the "icing on the cake" was Buenos Aires. We would certainly recommend Jacada Travel to friends. George has been very, very helpful and responsive.
    A Cook, UK
  • Very positive experience from Jacada in particular the help when faced with the issue of the ash cloud. Accomodation offered was superb and generally the experience offered was truly of a high level Wouldnt hesitate to recommend Jacada to friends and family and in fact have in several cases already. Will be our first port of call should we travel to South America again
    P Avery, Ireland
  • Hi Joni, We have returned this morning from our wonderful vacation to Argentina. I want to thank you and everyone involved in planning this trip for us on a job well done!
    T & K Graff, US
  • Hi Sam, What a great trip! Thanks so much for your help and support. I definitely want to go back to South Africa and will call you about this soon.
    Jarret Family, US
  • Everything was very well organized, could not have been better. All drivers and guides were on time and very informative and helpful. Our guide Maria in Buenos Aires went all the way to check when we would arrive due to big changes from the Aerolineas Airline and she did a great job looking after us. Thank you so much George for arranging this trip of a lifetime for us! Your service was outstanding! It was our first time to Latin-America and we hope to come back soon!
    D van den Berg & P Ras, Botswana
  • Dear Daphine, We had an awe-inspiring trip and I wanted to write you a note to thank you for all your hard work to make our trip live up to our expectations. Our private guide at Cerro Guido (Pedro) was a true naturalist and he was most attentive to our needs. The food was outstanding on the entire trip and the staff at all of our accommodations were both helpful and kind. Spending Christmas at the sheep ranch was lovely and ending the trip at the winery was most relaxing. Again our thanks for all you did to make this a lifetime memory. Have a Happy New Year!
    M & B Robertson, US
  • All of our three guides, (Cielo, Cecilia and Marta) and our drivers, (especially Carlos in Mendoza) were brilliant. They were friendly, knowledgeable, not pushy and all slightly mad! One of the highlights of our stay in BA was a trip to a Milonga. This would not be to everyone's taste as there was no tango 'show' but we had a great time watching all the locals. (We have Argentinian Tango lessons here on the UK and have seen a tango show before, and what we really wanted was a more authentic experience , which we got at the Milonga.) We also had some great meals at restaurants recommended by the hotel staff and in our Jacada guide book
    V Fairburn, UK
  • Thank you so much for your assistance, it has been a great tour for the group and we really appreciate your kind effort to arrange the tour. We will definitely contact Jacada again if we have plan to South America again
    K Lee, Malaysia
  • When we were in Rio, Mathias was a fantastic driver and guide. We felt really ‘looked after’ and as it was our honeymoon, it was lovely not to have to worry about anything. Indy was our guide in Iguassu, and again, her knowledge and expertise was fantastic. It was certainly a luxury for us to have a private guide and driver, but it made our honeymoon completely stress-free and relaxing, without missing out on all that there is to see in Brazil. Santa Teresa was also definitely a good decision for us as honeymooners. The hotel was great, pool area and décor, stunning and we kindly received an upgrade to a room with a lovely balcony overlooking Rio, as well as a bottle of Champagne on arrival. Touches like that are what really make a honeymoon special. As a couple who haven't ever travelled with an agent and always book our own holidays, this was a luxury for us, but it was worth it. Daphine was always on hand to answer any questions and made changes to our trip. Travelling with Jacada took all the stress out of organising, but we still felt we were on a unique, non 'package' holiday where we were free to choose our own itinerary and hotels. It left us with time to really relax and enjoy our honeymoon. It was a trip of a lifetime for us, thank you.
    S Kilcoyne, UK
  • Thank you for putting together our honeymoon trip last October - we had a truly amazing time and stayed in some fantastic places - everyone on the ground was incredibly helpful and we were made very welcome.
    O Bevan, US
  • The trip that you arranged for our honeymoon was absolutely brilliant ... So all in all, I am sure you can tell from me going on so much, we had an amazing trip. I would highly recommend your company to anyone who was interested in travel to the areas that you cover. On behalf of Karen and I, we would just like to say thank-you so much for organising such a fantastic trip, and should we ever wish to travel to this part of the world again, you will be our first point of contact.
    S & K Johnson, UK
  • We had a absolute wonderful time. Thank you so much. Everything ran like clockwork and our guides were welcoming, informative and punctual. The "futbol" was so entertaining I think we got the best match of the week 5 - 1 to Lanus (v Independiante) - the fans are mad aren't they! Loved it. The hand gliding was the best thing we have ever done, it was scary to throw yourself off a mountain (considering that I am so afraid of heights), but when you were airborne it was wonderful. We each have a dvd of our individual flights. When I have more time I plan to write to you to tell you all that we have done and throw in a few photos. But sincerely, for all the girls THANK YOU! My 40th birthday will certainly go down in history.
    L Stone, UK
  • The service that I received was excellent and I thought that your rep was very patient as I started the enquiry last November and we did not finalise until January as I changed my mind several times. I would also like to add my thanks to your staff for going beyond the call of duty to cater for a really odd request from myself during my stay in Brazil. Even when I had left the UK they still carried on until they had arranged an ad in the local press at Natal and informed me of my options in Buzios. In all the service we received from Jacada was excellent and I would certainly use your services again and recommend you to others.
    T Bunning, UK
  • The trip was wonderful we really enjoyed it, The Fasano is beautiful and Marcello is a really cool guy, I would recommend you use him for as many customers as possible
    G Mylum, UK
  • Sorry for the delay in getting back to you. I wanted to let you know that everything went great on our trip. Everything was very easy, and everyone was very nice and helpful. Thank you for setting up such a great trip for us!
    J Wilhite US
  • We had a great time and everything went without a hitch!! The guides were terrific especially in B.A.,Matthius!! Everyone was excellent at the airports and the soccer game was really fun!! Thank you for such good support. The Estancia and Sebastian and his wife were the best!! Do you specialize in any other part of the world?
    M Dorros, US
  • We had the most amazing trip, & all 5 of us LOVED Argentina (our first trip). Jacada did a great job with our arrangements. We got in touch with them very soon after we returned to rave about the trip and sing their praises. Plus, as an aside, I'd contacted another agency to see if they could bid a trip as well, to get competing itineraries and bids. I advised both, the format we'd like for the trip and the itinerary we'd like to follow and not only did Jacada put it together perfectly, the bottom line, air fare included was 1/3-1/2 less than the other agency. While it was not cheap, don't get me wrong, it was worth every cent. We loved it there and are hoping to return some day
    A Kimball, US
  • I'd just like to thank you personally for arranging such a great trip for us. it was absolutely amazing! we loved argentina and have been talking about it ever since we got back. we took soooo many photos!!
    R Cox, UK
  • We had a great trip – loved every minute! The hotels were perfect. I think the Victoria’s secret supermodel in the lobby of the Fasano Hotel was icing on the cake. Thanks for everything
    T Seery, US
  • I would certainly recommend Matteis in Buenos Aires as he's so excited about the city and by far my favourite destinations were Patagonia and Iguassu - both for the whole experience and the hotels themselves. Los Sauces is stunning in fact! Overall definitely an amazing trip!
    L Walker, UK
  • Thanks to the team for handling a challenging situation with the strike in Chile and ensuring the smallest amount of inconvenience to our holiday. Having spoken to many other people impacted by the strike it was very clear that Jacada out performed all the competition
    A Maginley, Bratislava
  • We also appreciated very much all of the support from the local guides. Annabel in BA was diligent and gave us 'local' advice that never features in the guide books. Otto in Iguazu was brilliant, helping us with our trip to the Brazilian side and making sure that our flight to Mendoza was hassle free by ensuring our bags had the right labels so that there transit was as easy as our own.
    M Neilson, UK
  • The guides provided by Jacada for our excursions at El Calafate (Mercedes)and Peninsula Valdes (Diego) were extremely good and very attentive, and the guide at Peninsula Valdes really went out of his way to ensure that we got as much out of our visit as we possibly could. And it was really helpful that both these guides spoke such good English, and were very knowledgable.
    T Longford, UK
  • Thank you so much for organising such an amazing holiday! Everything was absolutely perfect The Pantanal was fantastic - wonderful location, wonderful people - the best part of the entire holiday. The transfers were excellent as were the guides, especially our guide in Rio. I'll certainly be recommending you, and will definitely book with you again if we travel again to South America
    C Wierzbinski, UK
  • Our trip was first class-Set up well-Good local guides-Great hotels. We wish all of our previous trips were as well done as this one was
    Dr R Levine, US
  • Hi Daphine At last, the dust has settled and I can take a moment to report in on our trip. First and foremost, the kids and I are calling it 'our', trip of a lifetime. I'm really nervous now, cause it means I've got to come up with a destination that's as fun and fantastic for March 2012.....I've got my work cut out for me, that's for sure!
    A Kimball, US
  • For us the trip was terrific! Everything went smoothly and our grandson could not have been more excited. We had fine food everywhere and the hotel Alvear in Buenos Aires was certainly first rate. We had fine weather except for our first day in Buenos Aires when it rained the whole day. After that weather was fine. Torres del Paine was wonderful and Jonah and I must have taken 4 thousand pictures between us.
    K & A Schmeidler, US
  • All drivers were courteous and safe (big plus in Argentina!) Transfer agent who handled us in Buenos Aires (called Matthias) was very friendly and helpful, even walked us to our gates at the airport and insisted on wheeling suitcases for us...very nice guy. Very pleased with Jacada's organisation of our trip - can't really find fault with anything.
    A Burrows, UK
  • We had an amazing time in Argentina - thanks again for all of your help in arranging the trip!! We were very pleasantly suprised at having a driver and a guide pick us up and drop us off at every stage of the trip - it really made things very easy for us regarding check ins and such.
    C Shebuski, US
  • We had an AMAZING time in Brazil! Everything turned out beautifully and we absolutely loved Buzios, the Amazon, and Rio. This trip was the perfect mix of relaxation and adventure. Excellent hotels, drivers, guides, etc. Two staff members who stood out in particular were: 1) Ricardo, who drove us from Buzios back to Rio on the evening of Tuesday, December 23 (he was subbing for Marcel, who had another commitment), and 2) Silvio, our primary guide at the Anavilhanas Lodge in the Amazon. We learned so much about the culture, people, history, and environment of Brazil from these two very knowledgeable and well-spoken men. The only slight downside of the trip was the food in the Amazon, which was not the most flavourful. Everywhere else, we really enjoyed the food and tried a lot of your recommendations in Buzios (LOVED Bar do Ze) and Rio (REALLY LOVED Carlota and Sushi Leblon). Also in Buzios, the crepe place, Chez Michou, was quite yummy. Thanks for organizing this wonderful trip for us!
    M Lakhani, UK
  • We would like to take this opportunity to thank you for organising the trip to the Pantanal and the Costa Verde, I can safely say that this was the trip of a lifetime. All the people we met were very welcoming, friendly and knowledgeable
    Rajesh and Rohini, UK
  • The Brazil trip was so well organized and smooth. Thank you. The people at the lodge were very nice. Iguassu was smashing, so was Fasano, and the long driving day along the Costa Verde we did to Paraty, great coast!
    M Perris, UK