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Testimonials from our Guests
Our clients are our best advocates. They often recommend our tailor-made travel service and expert local guides to friends and colleagues planning a trip to Latin America. Here’s what some of them say:
Anna, our trip was extraordinary!
Our upgrades on various flights and hotels were extremely meaningful and much appreciated. Thank you! Also our guide Edgar, chef and porters on the Inca trail were beyond amazing - it was an experience of a lifetime to be sure and those guys worked so hard and always with a smile which is what made it so special for us. That is a really tough job that they do, and they do it extremely well and with so much style and kindness.
Thank you again!
Our upgrades on various flights and hotels were extremely meaningful and much appreciated. Thank you! Also our guide Edgar, chef and porters on the Inca trail were beyond amazing - it was an experience of a lifetime to be sure and those guys worked so hard and always with a smile which is what made it so special for us. That is a really tough job that they do, and they do it extremely well and with so much style and kindness.
Thank you again!
We planned this trip very late yet Anna was still able to put together a perfect trip for our family. I would not hesitate to recommend Jacada, and I plan to contact you again for my next trip to South America.
We would like to thank you for all your help and excellent services with our superb holiday in Argentina: it was a big success, and everything went very smoothly. We enjoyed all of it, in particular the vast and spectacular nature in Patagonia. Bariloche and Llao Llao was also fabulous with spectacular views wherever we looked! Thank you once again Daphine for helping us to organise this unforgettable holiday - we wish you all the best for 2012.
George,
I enjoyed my holiday a lot and I was very happy with your services – I felt I was consulted very competently about my trip and the whole process was quick and very un-bureaucratic. I especially liked the Villa D’Este hotel in Buzios, and I’d like to thank my guides in Iguazu and Buzios, Mr Kleinschmidt and Mr Wolfring. All in all, I can without compromise recommend you and your company.
I enjoyed my holiday a lot and I was very happy with your services – I felt I was consulted very competently about my trip and the whole process was quick and very un-bureaucratic. I especially liked the Villa D’Este hotel in Buzios, and I’d like to thank my guides in Iguazu and Buzios, Mr Kleinschmidt and Mr Wolfring. All in all, I can without compromise recommend you and your company.
George Warren is exceptionally good. He ensured that my wife was made to feel very special. On her actual birthday literally every member of staff wished her Happy Birthday at Casas Brancas, even the kitchen staff!
Thanks also for smoothly and efficiently arranging a flight change as a response to thunderstorms.
Well done, Jacada!
Thanks also for smoothly and efficiently arranging a flight change as a response to thunderstorms.
Well done, Jacada!
The service provided by Alex Malcolm was very good and his ideas in planning our itinerary proved to be invaluable. He also provided additional information up the time of departure over the weekend keeping us informed during the Spanish air traffic control strikes in case our flights were going to be disrupted. We had the most wonderful trip and have recommended Jacada to anyone who has mentioned that they would like to go to South America. Thank you!
Maia, I can't thank you enough for all the work you did in organizing all the details for us. You truly made it a vacation that I will never forget!
Daphine Wakelin was EXCELLENT. Endlessly patient and full of ideas in helping me plan a complicated itinerary.
Bolivia guide and driver Marcos and Mirabel were wonderful!
Explora guides were fantastic as were those at the Tierra Atacama.
We used Ricardo the Rio guide for a private tour and he was also first rate.
Really liked the guide in Buenos Aires and if we had been there longer would have used for private tour.
I would recommend Jacada and Daphine to any of my friends planning a trip!
Bolivia guide and driver Marcos and Mirabel were wonderful!
Explora guides were fantastic as were those at the Tierra Atacama.
We used Ricardo the Rio guide for a private tour and he was also first rate.
Really liked the guide in Buenos Aires and if we had been there longer would have used for private tour.
I would recommend Jacada and Daphine to any of my friends planning a trip!
Very positive experience from Jacada in particular the help when faced with the issue of the ash cloud.
Accomodation offered was superb and generally the experience offered was truly of a high level
Wouldnt hesitate to recommend Jacada to friends and family and in fact have in several cases already. Will be our first port of call should we travel to South America again
Accomodation offered was superb and generally the experience offered was truly of a high level
Wouldnt hesitate to recommend Jacada to friends and family and in fact have in several cases already. Will be our first port of call should we travel to South America again
All of our three guides, (Cielo, Cecilia and Marta) and our drivers, (especially Carlos in Mendoza) were brilliant. They were friendly, knowledgeable, not pushy and all slightly mad!
One of the highlights of our stay in BA was a trip to a Milonga. This would not be to everyone's taste as there was no tango 'show' but we had a great time watching all the locals. (We have Argentinian Tango lessons here on the UK and have seen a tango show before, and what we really wanted was a more authentic experience , which we got at the Milonga.) We also had some great meals at restaurants recommended by the hotel staff and in our Jacada guide book
One of the highlights of our stay in BA was a trip to a Milonga. This would not be to everyone's taste as there was no tango 'show' but we had a great time watching all the locals. (We have Argentinian Tango lessons here on the UK and have seen a tango show before, and what we really wanted was a more authentic experience , which we got at the Milonga.) We also had some great meals at restaurants recommended by the hotel staff and in our Jacada guide book
Thank you so much for your assistance, it has been a great tour for the group and we really appreciate your kind effort to arrange the tour. We will definitely contact Jacada again if we have plan to South America again
Thank you for putting together our honeymoon trip last October - we had a truly amazing time and stayed in some fantastic places - everyone on the ground was incredibly helpful and we were made very welcome.
We had a absolute wonderful time. Thank you so much. Everything ran like clockwork and our guides were welcoming, informative and punctual. The "futbol" was so entertaining I think we got the best match of the week 5 - 1 to Lanus (v Independiante) - the fans are mad aren't they! Loved it. The hand gliding was the best thing we have ever done, it was scary to throw yourself off a mountain (considering that I am so afraid of heights), but when you were airborne it was wonderful. We each have a dvd of our individual flights.
When I have more time I plan to write to you to tell you all that we have done and throw in a few photos.
But sincerely, for all the girls THANK YOU! My 40th birthday will certainly go down in history.
When I have more time I plan to write to you to tell you all that we have done and throw in a few photos.
But sincerely, for all the girls THANK YOU! My 40th birthday will certainly go down in history.
The trip was wonderful we really enjoyed it, The Fasano is beautiful and Marcello is a really cool guy, I would recommend you use him for as many customers as possible
Sorry for the delay in getting back to you. I wanted to let you know that everything went great on our trip. Everything was very easy, and everyone was very nice and helpful. Thank you for setting up such a great trip for us!
Dear Daphine and George,
I wanted to thank both of you for what turned out to be an exceptional honeymoon for Michelle and I. We had a wonderful time and it was a pleasure working with you. Additionally, I wanted to relay our praise for the tour guide we had in Rio - Ricardo Martins. Ricardo went above and beyond all of our expectations and I would recommend him to anyone who is visiting Rio as he played an instrumental role in the enjoyment of our time in the city.
Regards,
David Savett
I wanted to thank both of you for what turned out to be an exceptional honeymoon for Michelle and I. We had a wonderful time and it was a pleasure working with you. Additionally, I wanted to relay our praise for the tour guide we had in Rio - Ricardo Martins. Ricardo went above and beyond all of our expectations and I would recommend him to anyone who is visiting Rio as he played an instrumental role in the enjoyment of our time in the city.
Regards,
David Savett
Our Amazon Cruise aboard the Aqua was fabulous. I cannot recommend it highly enough for everyone: the planned activities were absorbing, the staff very professional and the food was superb, like a floating 5-star restaurant!
Our guide in Rio, Marcelo, was awesome; very attentive and he gave us some great suggestions for places to visit and eat since he lives in the area and therefore had a great perspective. We loved Uxua too, so beautiful and the staff were so attentive. We had the best time.
The recommended restaurants in Cusco and Lima were fantastic! The whole trip was really impressive - very smooth travel, no problems, and both relaxing and romantic. Just what we wanted.
My (and my wife's) experience was so excellent, there is nothing you could do better, and I would (and have) recommended your firm to anyone that wants to travel. We had to make last minute changes, because my wife became pregnant, so we couldn't travel to the amazon or iquazu falls as originally planned, within less than a week to travel, George revised our travel arrangements to have us go to Buzios, we are actually even glad that we made the change as everything he planned at this alternate location was exceptional, and we are so impressed at how quickly George was able to react to our problem. Also every place we visited, and every hotel that was recommended and booked for us was exceptional.
Marcello was our primary guide, in Rio and also driver to Petropolis and Buzios. He is the best, better experience than I could have imagined, way more than just a driver or a guide! He tailored the day tours as we went along, as he observed what interested us the most and maximized the experience for us at every opportunity.
The other drivers were great too.
Marcello was our primary guide, in Rio and also driver to Petropolis and Buzios. He is the best, better experience than I could have imagined, way more than just a driver or a guide! He tailored the day tours as we went along, as he observed what interested us the most and maximized the experience for us at every opportunity.
The other drivers were great too.
A great holiday with very good support and arrangements. We were given great treatment throughout the trip and the "icing on the cake" was Buenos Aires. We would certainly recommend Jacada Travel to friends. George has been very, very helpful and responsive.
Hi Joni,
We have returned this morning from our wonderful vacation to Argentina. I want to thank you and everyone involved in planning this trip for us on a job well done!
Everything was very well organized, could not have been better.
All drivers and guides were on time and very informative and helpful. Our guide Maria in Buenos Aires went all the way to check when we would arrive due to big changes from the Aerolineas Airline and she did a great job looking after us.
Thank you so much George for arranging this trip of a lifetime for us! Your service was outstanding! It was our first time to Latin-America and we hope to come back soon!
The trip that you arranged for our honeymoon was absolutely brilliant ... So all in all, I am sure you can tell from me going on so much, we had an amazing trip. I would highly recommend your company to anyone who was interested in travel to the areas that you cover.
On behalf of Karen and I, we would just like to say thank-you so much for organising such a fantastic trip, and should we ever wish to travel to this part of the world again, you will be our first point of contact.
On behalf of Karen and I, we would just like to say thank-you so much for organising such a fantastic trip, and should we ever wish to travel to this part of the world again, you will be our first point of contact.
The service that I received was excellent and I thought that your rep was very patient as I started the enquiry last November and we did not finalise until January as I changed my mind several times. I would also like to add my thanks to your staff for going beyond the call of duty to cater for a really odd request from myself during my stay in Brazil. Even when I had left the UK they still carried on until they had arranged an ad in the local press at Natal and informed me of my options in Buzios. In all the service we received from Jacada was excellent and I would certainly use your services again and recommend you to others.
We had a great time and everything went without a hitch!! The guides were terrific especially in B.A.,Matthius!! Everyone was excellent at the airports and the soccer game was really fun!!
Thank you for such good support. The Estancia and Sebastian and his wife were the best!! Do you specialize in any other part of the world?
Thank you for such good support. The Estancia and Sebastian and his wife were the best!! Do you specialize in any other part of the world?
I'd just like to thank you personally for arranging such a great trip for us. it was absolutely amazing! we loved argentina and have been talking about it ever since we got back. we took soooo many photos!!
We had a great trip – loved every minute! The hotels were perfect. I think the Victoria’s secret supermodel in the lobby of the Fasano Hotel was icing on the cake. Thanks for everything
We also appreciated very much all of the support from the local guides. Annabel in BA was diligent and gave us 'local' advice that never features in the guide books. Otto in Iguazu was brilliant, helping us with our trip to the Brazilian side and making sure that our flight to Mendoza was hassle free by ensuring our bags had the right labels so that there transit was as easy as our own.
Thank you so much for organising such an amazing holiday! Everything was absolutely perfect The Pantanal was fantastic - wonderful location, wonderful people - the best part of the entire holiday. The transfers were excellent as were the guides, especially our guide in Rio. I'll certainly be recommending you, and will definitely book with you again if we travel again to South America
Hi Sam,
What a great trip! Thanks so much for your help and support. I definitely want to go back to South Africa and will call you about this soon.
What a great trip! Thanks so much for your help and support. I definitely want to go back to South Africa and will call you about this soon.
Dear Daphine,
We had an awe-inspiring trip and I wanted to write you a note to thank you for all your hard work to make our trip live up to our expectations. Our private guide at Cerro Guido (Pedro) was a true naturalist and he was most attentive to our needs. The food was outstanding on the entire trip and the staff at all of our accommodations were both helpful and kind. Spending Christmas at the sheep ranch was lovely and ending the trip at the winery was most relaxing. Again our thanks for all you did to make this a lifetime memory. Have a Happy New Year!
When we were in Rio, Mathias was a fantastic driver and guide. We felt really ‘looked after’ and as it was our honeymoon, it was lovely not to have to worry about anything. Indy was our guide in Iguassu, and again, her knowledge and expertise was fantastic. It was certainly a luxury for us to have a private guide and driver, but it made our honeymoon completely stress-free and relaxing, without missing out on all that there is to see in Brazil.
Santa Teresa was also definitely a good decision for us as honeymooners. The hotel was great, pool area and décor, stunning and we kindly received an upgrade to a room with a lovely balcony overlooking Rio, as well as a bottle of Champagne on arrival. Touches like that are what really make a honeymoon special.
As a couple who haven't ever travelled with an agent and always book our own holidays, this was a luxury for us, but it was worth it. Daphine was always on hand to answer any questions and made changes to our trip. Travelling with Jacada took all the stress out of organising, but we still felt we were on a unique, non 'package' holiday where we were free to choose our own itinerary and hotels. It left us with time to really relax and enjoy our honeymoon. It was a trip of a lifetime for us, thank you.
Santa Teresa was also definitely a good decision for us as honeymooners. The hotel was great, pool area and décor, stunning and we kindly received an upgrade to a room with a lovely balcony overlooking Rio, as well as a bottle of Champagne on arrival. Touches like that are what really make a honeymoon special.
As a couple who haven't ever travelled with an agent and always book our own holidays, this was a luxury for us, but it was worth it. Daphine was always on hand to answer any questions and made changes to our trip. Travelling with Jacada took all the stress out of organising, but we still felt we were on a unique, non 'package' holiday where we were free to choose our own itinerary and hotels. It left us with time to really relax and enjoy our honeymoon. It was a trip of a lifetime for us, thank you.
Hi Daphine
At last, the dust has settled and I can take a moment to report in on our trip. First and foremost, the kids and I are calling it 'our', trip of a lifetime. I'm really nervous now, cause it means I've got to come up with a destination that's as fun and fantastic for March 2012.....I've got my work cut out for me, that's for sure!
At last, the dust has settled and I can take a moment to report in on our trip. First and foremost, the kids and I are calling it 'our', trip of a lifetime. I'm really nervous now, cause it means I've got to come up with a destination that's as fun and fantastic for March 2012.....I've got my work cut out for me, that's for sure!
I would certainly recommend Matteis in Buenos Aires as he's so excited about the city and by far my favourite destinations were Patagonia and Iguassu - both for the whole experience and the hotels themselves. Los Sauces is stunning in fact! Overall definitely an amazing trip!
Thanks to the team for handling a challenging situation with the strike in Chile and ensuring the smallest amount of inconvenience to our holiday. Having spoken to many other people impacted by the strike it was very clear that Jacada out performed all the competition
The guides provided by Jacada for our excursions at El Calafate (Mercedes)and Peninsula Valdes (Diego) were extremely good and very attentive, and the guide at Peninsula Valdes really went out of his way to ensure that we got as much out of our visit as we possibly could. And it was really helpful that both these guides spoke such good English, and were very knowledgable.
Our trip was first class-Set up well-Good local guides-Great hotels.
We wish all of our previous trips were as well done as this one was
We wish all of our previous trips were as well done as this one was
We had the most amazing trip, & all 5 of us LOVED Argentina (our first trip). Jacada did a great job with our arrangements. We got in touch with them very soon after we returned to rave about the trip and sing their praises.
Plus, as an aside, I'd contacted another agency to see if they could bid a trip as well, to get competing itineraries and bids. I advised both, the format we'd like for the trip and the itinerary we'd like to follow and not only did Jacada put it together perfectly, the bottom line, air fare included was 1/3-1/2 less than the other agency. While it was not cheap, don't get me wrong, it was worth every cent. We loved it there and are hoping to return some day
Plus, as an aside, I'd contacted another agency to see if they could bid a trip as well, to get competing itineraries and bids. I advised both, the format we'd like for the trip and the itinerary we'd like to follow and not only did Jacada put it together perfectly, the bottom line, air fare included was 1/3-1/2 less than the other agency. While it was not cheap, don't get me wrong, it was worth every cent. We loved it there and are hoping to return some day
For us the trip was terrific! Everything went smoothly and our grandson could not have been more excited. We had fine food everywhere and the hotel Alvear in Buenos Aires was certainly first rate. We had fine weather except for our first day in Buenos Aires when it rained the whole day. After that weather was fine. Torres del Paine was wonderful and Jonah and I must have taken 4 thousand pictures between us.
All drivers were courteous and safe (big plus in Argentina!) Transfer agent who handled us in Buenos Aires (called Matthias) was very friendly and helpful, even walked us to our gates at the airport and insisted on wheeling suitcases for us...very nice guy. Very pleased with Jacada's organisation of our trip - can't really find fault with anything.
We had an amazing time in Argentina - thanks again for all of your help in arranging the trip!! We were very pleasantly suprised at having a driver and a guide pick us up and drop us off at every stage of the trip - it really made things very easy for us regarding check ins and such.
We had an AMAZING time in Brazil! Everything turned out beautifully and we absolutely loved Buzios, the Amazon, and Rio. This trip was the perfect mix of relaxation and adventure. Excellent hotels, drivers, guides, etc. Two staff members who stood out in particular were: 1) Ricardo, who drove us from Buzios back to Rio on the evening of Tuesday, December 23 (he was subbing for Marcel, who had another commitment), and 2) Silvio, our primary guide at the Anavilhanas Lodge in the Amazon. We learned so much about the culture, people, history, and environment of Brazil from these two very knowledgeable and well-spoken men. The only slight downside of the trip was the food in the Amazon, which was not the most flavourful. Everywhere else, we really enjoyed the food and tried a lot of your recommendations in Buzios (LOVED Bar do Ze) and Rio (REALLY LOVED Carlota and Sushi Leblon). Also in Buzios, the crepe place, Chez Michou, was quite yummy.
Thanks for organizing this wonderful trip for us!
Thanks for organizing this wonderful trip for us!
We would like to take this opportunity to thank you for organising the trip to the Pantanal and the Costa Verde, I can safely say that this was the trip of a lifetime. All the people we met were very welcoming, friendly and knowledgeable
The Brazil trip was so well organized and smooth. Thank you. The people at the lodge were very nice. Iguassu was smashing, so was Fasano, and the long driving day along the Costa Verde we did to Paraty, great coast
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